Sales Center Manager Resume Samples

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M Hansen

Maurice

Hansen

307 Marks Ramp

Los Angeles

+1 (555) 586 8157

307 Marks Ramp

Los Angeles

Phone

p +1 (555) 586 8157

Experience Experience

New York, NY

Sales Center Manager

New York, NY

Frami, Wisozk and Macejkovic

New York, NY

Sales Center Manager

Ensures compliance with Human Resource policies including, hiring, firing, performance management, and DOT compliance
Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
Organizing shelves and displays of merchandise, cleaning areas to
Resolves customer and agent escalations while supporting Field Sales in promoting the Small Business Service Center
Full financial management including budget, P&L, and sales center expenses
Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast
Helps other to excel through collaboration and building strong relationships

Detroit, MI

Financial Center Sales Market Manager

Detroit, MI

Beier Group

Detroit, MI

Financial Center Sales Market Manager

Proven track record of coaching and improving performance in others
Resolve all client issues that are elevated to management level
Partner with Ops Market Manager and Financial Center Manager to ensure coordination and adherence of team members to operational policies, procedures
Integrate across One Team to manage joint success by building and managing relationships with local financial center partners (Home Loans, US Trust, GWIM, FCM, Ops Market Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)
Manage and execute end to end talent management process for RMs/PBs/CBSBBs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs/PBs/CBSBBs provide constructive feedback and coaching
Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)
Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs and provide constructive feedback and coaching

present

Dallas, TX

Financial Center Sales & Merrill Edge Market Manager

Dallas, TX

Turcotte-Schuppe

present

Dallas, TX

Financial Center Sales & Merrill Edge Market Manager

present

Monitor and inspect Client Management process
Drive sales management routines
Resolve all client issues that are elevated to supervisory level
Manage and execute end to end talent management process for Sr. RMs/RMs/FSAs/BFAs/CBSBB including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all FSAs/BFAs/RMs/Sr. RMs/CBSBB and provide constructive feedback and coaching
Supervise the investment and sales process, including recommendations of team members
Partner with Ops Market Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies, procedures
Partner with Admin for Banking Oversight (e.g. FSA/BFA Control Review Follow-up)

Education Education

Bachelor’s Degree in Related Field

University of Southern California

Bachelor’s Degree in Related Field

Skills Skills

Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service
Industry and company knowledge as well as strong knowledge of the essential functions performed by the team
Strong client and team interpersonal and leadership skills with the ability to motivate others
Manage daily store operations and achieve established sales and profitability goals as prescribed by regional leadership
Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects
Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner
Strong computer skills including Microsoft Office suite and other business related software systems
Strong customer focus with a mindset towards continuous improvement
Helps other to excel through collaboration and building strong relationships
Thinks creatively and uses diverse ideas to solve problems

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15 Sales Center Manager resume templates

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Retail Sales Counter Manager Men s Fragrance & Grooming Town Center Resume Examples & Samples

Set and achieve personal sales goals while supporting the goals of the team
Greet customers in a timely, professional and engaging manner
Provide honest and confident feedback to customers regarding men’s grooming and fragrance products
Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
Consistently seek new trend and product knowledge to act as an expert for the customer
Open new Nordstrom RewardsTM accounts as a means of building customer relationships
Build and maintain strong vendor relationships to maximize business results
Manage the scheduling and execution of vendor events and promotions
Communicate business opportunities that include line performance, stock levels and team motivation/recognition
Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Retail Sales Counter Manager Bobbi Brown Cosmetics & Fragrances Town Center Resume Examples & Samples

Set and achieve personal sales goals while supporting the goals of the team
Greet customers in a timely, professional and engaging manner
Provide honest and confident feedback to customers regarding products
Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
Consistently seek new trend and product knowledge to act as an expert for the customer
Open new Nordstrom RewardsTM accounts as a means of building customer relationships
Build and maintain strong vendor relationships to maximize business results
Manage the scheduling and execution of vendor events and promotions
Communicate business opportunities that include line performance, stock levels and team motivation/recognition
Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Have a high school diploma, or equivalent (preferred)
Proven ability to set and achieve sales goals
Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
Demonstrated ability to develop relationships with customers and coworkers
Knowledgeable and enthusiastic about cosmetic trends
Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
Ability to quickly learn new procedures and processes
Strong organizational and follow-through skills
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative
Cosmetic experience and licensing is not required; we will provide training to all employees in cosmetics

Digital Sales Center Program Manager Resume Examples & Samples

Sales financing/planning Project Manager to be responsible for quota deployment, sales performance tracking
Some Digital Center reporting, root cause analysis, and action plan
English, Excel skills are required

Virtual Sales Manager Contact Center Resume Examples & Samples

Manage sales efforts through established sales processes and routines on a daily basis by setting individual goals and coaching sales staff
Direct team to identify customer needs and to refer customers as necessary to business partners within and across lines of business who can best meet those needs
Manages expenses and staffing levels within approved guidelines. Makes decisions to enhance the bank's efficiency, performance and profitability
In consultation with the Director of Virtual Sales, develops and implements written short and long term plans and processes for achieving sales and revenue goals
Selects, trains, develops, schedules, assigns work to, and reviews job
2-4 years Demonstrated ability to manage a sales team and the related operations in a progressive, results-oriented environment. Required
4-7 years Proven experience in successfully leading a sales team for a financial institution with increasing management responsibilities. Preferred
4-7 years Proven experience in successfully leading a sales team in a direct-to-consumer (phone-based, digital) sales environment. Preferred

Mortgage Center Sales Manager Resume Examples & Samples

Manages loan originator sales performance, motivation, scheduling, training, and administration of policies/procedures
Originates and maintains personal loan production
Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelines
Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
Advises and assists in resolution of customer complaints concerning any area of the company
Assists in training/development of loan officers to function in all aspects of the origination process
Teaches sales techniques in an environment with company provided leads
Works with the Call Center Unit Manager to achieve team/department goals
Maintains personal and team compliance with New Penn Financial Code of Conduct
Collaborates with the Operations Department to assist in the flow of production/sales
Recruits, interviews and selects loan originators
Must have three (3) to (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a Manager
Experience with phone/internet lead solicitation sales
Prior management experience

Financial Center Sales Market Manager Resume Examples & Samples

Manage the day-to-day activities of Center Based Small Business Bankers (CBSBB), Personal Bankers, Relationship Managers (RMs) and/or non registered Sr. Relationship Managers (Sr. RMs) including managing sales interactions, sales processes, relationship calling, sales deepening and Preferred Reward and Small Business results
Translates strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans to drive sales productivity Risk Management and Operational Excellence
Partner with Ops Market Manager and Financial Center Manager to ensure coordination and adherence of team members to operational policies, procedures
Administer superior sales supervision best practices in order to remain up to date on all Risk and Regulatory requirements Client Experience & Revenue Growth
Integrate across One Team to manage joint success by building and managing relationships with local financial center partners (Home Loans, US Trust, GWIM, FCM, Ops Market Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)
Hold associates accountable to delivering against our revenue strategy Talent Management
Manage and execute end to end talent management process for RMs/PBs/CBSBBs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs/PBs/CBSBBs provide constructive feedback and coaching
3-5 + years management experience , with a proven track record of managing, coaching and improving performance in others
3+ years of senior level multi-unit management or regional/market management experience
Ability to lead and motivate a diverse group of employees

Financial Center Sales & Merrill Edge Market Manager Resume Examples & Samples

Manage the day-to-day activities of Financial Solutions Advisors (FSAs), Banking Center Financial Advisors (BFAs), Center Based Small Business Bankers (CBSBB), Personal Bankers, Relationship Managers (RMs) and/or Sr. Relationship Managers (Sr. RMs)
Partner with Ops Market Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies, procedures
License requirements
3-5+ years of direct prior sales management experience highly preferred

Financial Center Sales & Merrill Edge Market Manager Resume Examples & Samples

Integrate across One Team to manage joint success by building and managing relationships with local financial center partners (Home Loans, US Trust, GWIM, FCM, Ops Market Manager, Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures
If you are not yet registered, your continued employment is conditioned upon your obtaining your registration(s) within 120 days from your Start Date in this position
3-10 years experience with a leading firm

Financial Center Sales & Merrill Edge Market Manager Resume Examples & Samples

License requirements*
3+ years of direct prior sales management experience highly preferred
3+ years industry experience

Zfinancial Center Sales & Merrill Edge Market Manager Resume Examples & Samples

Integrate across One Team to manage joint success by building and managing relationships with local financial center partners (Home Loans, US Trust, GWIM, FCM, Ops Market Mgr, Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures
Partner with Admin for Banking Oversight (e.g. FSA/BFA Control Review Follow-up)
Supervisory Licenses of an 8 or 9 and 10 combined or possess a Series 4, 24, and 53
Proven track record of managing, coaching and improving performance in others
Communicates strategic business plans and tactical sales goals to team members
Prior sales management experience hihgly preferred

Financial Center Sales Market Manager Resume Examples & Samples

Ability to travel is required (50-75%)
Promotes a small business client-first mindset among the team
Spanish Language desired but not required

Sales Center Manager Resume Examples & Samples

Achieves revenue, budget and other business objectives for each fiscal year
Develops business relationships with key customer within the store coverage area
Analyzes and controls expenditures of SSC to conform to budgetary requirements
Aligns achievements with corporate goals, standards and objectives
Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as, on-going performance management and development

Mortgage Home Lending Center Sales Manager Resume Examples & Samples

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of and the ability to sell an organization's products and services

Contact Center Sales Manager Resume Examples & Samples

Bachelor Degree in Business or related field or equivalent experience
Experience in driving sales ideally in a contact center setting and/or in the financial services industry
Proven strong leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills
Thorough understanding of the contact center concept and its importance in maintaining and expanding account relationships
Experience of coaching, mentioning, developing direct reports and peers effectively using motivation skills
Maintain document control and data integrity
Proficient in English and local language

Center Sales Manager Resume Examples & Samples

3+ years of working experience in fast-paced growth environment. Had independently handled overall management and experienced work with people from different culture
Sales and marketing background, previous experience in meeting sales targets a plus
Strong interpersonal skills and proven track record in team leadership and staff management
Organizational abilities, detail-oriented and able to manage complex multifaceted organization
Can work under pressure, creative, problem-solving and self-motivated
Proficient English competency in both oral and written, can communicate confidently and fluently with international staff

CSC Sales Center Manager Resume Examples & Samples

Develops sales goals and objectives for the organization
Monitors weekly sales activity and provides coaching, training and motivation to Supervisors and teams to achieve sales objectives
Interfaces with strategic partners to address issues and trends
Resolves customer and corporate issues regarding unique or sensitive cases
Schedules staff to maximize resources and achieve sales objectives
Identifies and creates process improvements and customer satisfaction initiatives
Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development
Min 10+ years of related work experience
Min of 2+ years of experience managing people within Call Center Environment
Property & Casualty License or If currently not licensed, then passing the Property & Casualty Insurance License Exam in your state of residency is required for your employment as well as being able to obtain non-residence licenses in all states required for compliance
Property & Casualty Insurance Experience
In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance
Bachelor's degree in related field or equivalent experience

Sales Center Manager Resume Examples & Samples

Assesses local market conditions, identifies current and prospective sales opportunities and develops forecasts, financial objectives and business plans for the sales center
Full financial management including budget, P&L, and sales center expenses
Sales management of both inside and outside sales efforts, multi-channel marketing, price matrixing, support of sales promotions and coordination with preferred vendors
Hires, trains, directs, and manages all sales center personnel involved with sales, customer service, accounts receivable, and warehouse operations. Depending on the size of the sales center, may perform rather than manage others in these activities
Accounts Receivable management including credit management, collections, and cash management
Oversight of Operations including supporting corporate operations procedures, working with Operations managers and buyers to determine stock items and inventory targets, manages non-performing inventory, ensures compliance with all safety and governmental regulations, provides proper facilities management
Entrepreneurial leadership to grow the business through new product development, customer and market development, complementary product marketing and strategic planning
Other non-essential job duties may be assigned

Visitor s Center / Lifestyle Sales Manager Resume Examples & Samples

Manage the flow of prospective buyers and buyer data through the Visitor’s Center utilizing our internal databases, reporting tools, and exceptional customer service and marketing skills
Research competition in the area to ensure that Toll Brothers remains the premier community in the area
Manage the Visitor’s Center staff
Work with Management to create marketing activities and events designed to promote the luxury resort lifestyle, and all the perks and luxuries that come with living in this award-winning community
Work closely with the Regional Marketing group to ensure that all marketing efforts are being explored and implemented and are achieving their desired effect
Work closely with Realtor organizations in increase traffic through outreach programs, rewards programs, and generally cultivating relationships with the goal of increasing Realtor and potential customer traffic
Align with the on-site Sales Managers to optimize the effect the Visitor’s Center has on the overall success of the community
Experience working in New Home Sales
Understanding of marketing practices and their applications in a Real Estate environment
Exceptional computer skills combined with creativity and an eye for detail
Experience managing the day to day operations in a sales environment
Willingness and commitment to work weekends with days off being weekdays
Ability to organize and manage marketing activities for large Country Club Community

Medical Center Sales Manager Resume Examples & Samples

High school diploma or Associate’s degree
This role will require 50-75% local travel
Prior experience with medical center and Medicare Advantage product positioning
Prior health solutions industry sales experience

Manager, Sales Center Resume Examples & Samples

Supervise all Sales Center Agents to maintain established service standards; monitor department activities to verify timeliness and accuracy of service
Participate as a member of the Sales Center Management Committee to facilitate resolution of service and rework issues; communicate with Sales Center management to identify customer service requirements
Resolve Sales Center service failures, and take action to prevent recurrences through the established nonconformance procedure
Staff all Sales Center Agents; set work schedules and procedures; conduct performance appraisals and new employee orientations for these positions, counsel and coach employees, and perform other management duties as required; conduct succession planning for the Sales Center
Assist Sales Center management in expense control; provide administrative approvals as required, and maintain Sales Center security
Direct training for the Sales Center
Coordinate and communicate with Corporate Product Marketing and Purchasing on issues concerning Corporate and/or branch inventories required to support the specific mission of the Sales Center
Host customer tours of Sales Center when appropriate
Knowledge of Microsoft Word, Excel, and PowerPoint
Knowledge of SAP/ERP order entry and management reporting
Supervisory, consulting, and training skills
Ability to work with all levels of employees and management
Ability to understand and commit to Company quality goals and standards
Ability to effectively train and instruct in both group and one-on-one settings
Ability to use personal computer, general business software, and databases and learn Company-specific software and technology in a timely manner

Account Manager, Enterprise Data Center Sales Resume Examples & Samples

Develops Colocation & Connectivity opportunities within a designated Sector, with specific focus on DLR Market Segments – Network, IT, Cloud, Content, Enterprise, and Financials
Exceed quarterly sales targets in range of $30k to $45k net new MRR; employing a direct/B2B sales approach focused on new business acquisition (i.e. - not account management) from both new logo and existing clients
Employ a consultative sales approach across all levels of the client decision-making spectrum, with a focus on developing client relationship(s)

Sales Center Manager Resume Examples & Samples

Resolves customer and agent escalations while supporting Field Sales in promoting the Small Business Service Center
Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery
Develops and maintains relationships with Small Business Service Center Agencies
Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work
Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Represents the team in meetings with management and provides input for management decision making
Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast
Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service
Familiarity with the concepts and practices of staff management
Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner
Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects
Strong computer skills including Microsoft Office suite and other business related software systems
Strong customer focus with a mindset towards continuous improvement
Focuses on objectives to set direction and drive superior results
Uses Metrics and information analysis and accesses technology resources as needed
Value driven to provide superior solutions to internal and/or external customers
Acts with a sense of urgency to advance priorities of the organization
Helps other to excel through collaboration and building strong relationships
Thinks creatively and uses diverse ideas to solve problems
Bachelor's Degree or equivalent work experience and completion of applicable insurance courses
Typically a minimum of four years experience in a specific function or field of expertise along with management experience
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Sales Center Manager Resume Examples & Samples

Assumes responsibility for the planning, development, implementation and effective execution of Company sales and marketing programs. a. Assists the Division Manager and other corporate executives with long and short term strategic planning. b. Directs and oversees the development of Sales Center strategic planning. Ensures that Sales Center plans compliment and support established Company-wide goals. c. Assists in development and implements sales promotions, operational plans, policies, and goals, which further strategic objectives. Establishes necessary controls to ensure execution at trade level. Monitor effectiveness of programs to assist in future program development. d. Forecasts both long and short term profit and volume growth, sales by package, expenses, and capital expenditures
Assumes responsibility for the effective performance and execution of sales functions within the Sales Center. Includes, but not limited to, Performance Evaluations, Receivables, Total Product Management (TPM) Surveys, Merchandising Criteria, etc. a. Conduct formal reviews of sales and marketing activities to determine if performance standards are being achieved. Reviews and corrects variances in performances. b. Prepare sales and budget goals. Coordinate plans and goals with Area Managers. c. Ensure that accounts are serviced and merchandised in accordance with Customer requirements. d. Ensure that accurate pricing information is communicated to customers on a timely basis. e. Assure the integrity of all pricing and marketing programs by maintaining constant communication with the Key Accounts Department and CCUSA. f. Conduct inspections of sales activities and facilities to ensure the maintenance of established sales standards by utilizing the ISEE market survey program. g. Keep informed regarding the Sales Center's competitive position and regarding competitors' actions. Keep management informed of any significant competitive activity that may jeopardize Sales Center long or short-term goals. h. Keep management informed of Sales Center activities and progress toward established objectives. Coordinate with Division Manager and with other sales centers to ensure consistency in promotional activities
Assume responsibility for the effective administration of Sales Center functions. a. Ensure that administrative, warehouse, service department, and related support activities are efficient and well coordinated with sales functions. b. Oversee the establishment and implementation of optimal Sales Center organizational structure, policies, and procedures. c. Develop Sales Center operating budgets. Manage and oversees expenses. Pursue cost-saving measures and monitors usage of equipment and supplies. d. Ensure that operations are being conducted in accordance with OSHA regulations and Swire Safety policies and procedures. Ensure safety committee is meeting on a regular basis and operating within corporate guidelines. e. Establish effective communications with Sales Center personnel to ensure that they are appropriately informed and apprised of expectations and Sales Center activities. Review monthly sales activities and resolves any variance to plan utilizing the monthly Operational Review. f. Complete required reports and related documents promptly and accurately. Ensure the accuracy of all reports and accounting procedures. g. Ensure that an adequate inventory of supplies and point of sale material is available. h. Maintain a close working relationship with office, sales, service, warehouse, and production personnel. Communicate inventory requirements to warehouse manager and ensures warehouse manager is maintaining an effective line of communication to BPC
Effectively supervise Sales Center personnel, ensuring optimal performance. a. Provide leadership to Sales Center personnel through effective goal setting, delegation, and communication. b. Ensure that personnel are well trained, effective, and operate at a high level of efficiency. Ensure that training materials are available and training sessions are being conducted on a regularly scheduled basis. c. Conduct performance appraisals as required. Formulate and implement corrective actions as needed. Review all Sales Center performance appraisals before forwarding to the Division Manager. d. Fill vacant positions as promptly as possible. Conduct interviews. Ensure that new personnel receive proper orientation and training. e. Ensure that all personnel understand and follow their current job descriptions. f. Develop incentive programs for area personnel
Assume responsibility for establishing and maintaining good business relations with customers and store/chain managers. a. Maintain trade contact with prestige and major accounts on a regularly scheduled basis. b. Respond to customer requests and resolves problems in a timely manner. Follow up on all notices for action and new account opportunities. c. Ensure that customers are informed of Company policies and procedures. d. Ensure that Coca-Cola's quality reputation is preserved
Maintain awareness for new accounts and seeks to increase volume and profitability in existing accounts

Sales Center Manager Ii New Charlotte Stone Location Resume Examples & Samples

Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
Provides leadership and direction in the pursuit of store objectives with employees
Communicates and works closely with customer to maximize market penetration and margin potential
Develops and implements strategic plans to accommodate corporate goals
Advises customer on product selection, pricing and sales volume and continues to build customer relations
Meets with key customers to negotiate and close deals
Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
Ensures prudent credit transactions and manages account collections
Participates in the planning process by providing accurate, achievable sales forecasts
Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
Ensures compliance with Human Resource policies including, hiring, firing, performance management, and DOT compliance
HS diploma and 5+ years relevant sales experience required OR
Bachelor’s degree in Business or related field and 1-3 years relevant sales experience
Minimum 2 years previous management experience

Sales Center Manager Resume Examples & Samples

Manage daily store operations and achieve established sales and profitability goals as prescribed by regional leadership
Implement and maintain the highest level of customer service in the industry
Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts
Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates
Maintain inventory accuracy and ensure all company assets are protected from theft or damage
Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must
Assign employees to other duties as required including
Organizing shelves and displays of merchandise, cleaning areas to
Enhance sales/access to products
Full compliance with all SOX key controls
Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support
Ability to work well in a fast paced retail store environment
At least 3-5 years HVAC industry knowledge/experience
Strong computer skills are essential; computer proficiency with Microsoft applications
Heightened focus on providing excellent customer service
Proven leadership and coaching abilities
Prior Retail Management experience preferred
Must be sales driven with the ability to lead and motivate sales and operational staff
Prior Forklift certification preferred

Manager Contact Center Sales Resume Examples & Samples

5+ years prior call center management experience
Prior experience in call center sales organizations is highly preferred
Proven ability to maintain and improve employee engagement and morale at all times
Ability to handle customer escalations and work across various levels of the organization

Sales Manager IAM Center South Italy Resume Examples & Samples

Responsible for sales and budget for IAM Center South Italy in coordination with Head of IAM sales Italy
Responsible for the planning and analysis of sales in accordance with Head of IAM Sales Italy
Individual customer care (travel activities)and market development in assigned region
Responsible for negotiations on price, terms and objectives in accordance with Head of IAM Sales Italy
Create, plan and implement market strategy. Steer and implement market cultivation measures
Provide monthly report on current developments to Head of IAM Sales Italy
Prepare analyses of the market and competitor situation
Create and implement marketing actions to reach and optimise the market target results
Structure the sales territory and make frequent visits

Remote Manager Advance Center Sales Resume Examples & Samples

Contact Center base team adhering to all Policies and Procedures of that environment
Minimum of 5 years proven and progressive financial services and/or retail sales experience or equivalent, including evidence of strong sales results in insurance and investment products and ability to close a sale with high net worth customers preferred
Strong sales, communication, cross-selling, sales planning, mathematical, decision-making and analytical skills
Very strong relationship management/building, customer service, time management and prioritization skills
Understanding of small business customer segment and products and services appropriate to compliment Advance offerings

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