Sales & Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the sales & services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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I Deckow

Ivory

Deckow

49070 Tremaine Expressway

New York

+1 (555) 744 0143

49070 Tremaine Expressway

New York

Phone

p +1 (555) 744 0143

Experience Experience

Dallas, TX

Inside Sales Services

Dallas, TX

Dare, Koss and Wyman

Dallas, TX

Inside Sales Services

Coordinate and participate in field team activity to ensure attainment of fiscal year budget objectives and compliance with individual cost center controls. Support and follow established pricing and sample policies and procedures
Initiates and takes ownership of principles of territory management, including: account planning, selling processes, post-sales implementation processes, deal economics
Identifies and qualifies new sales opportunities and develops plans for introducing new solutions through collaborative relationships
Call on current and potential customers at hospitals in an assigned geographical area, for the purpose of converting new business, maintaining current customers and growing markets share
Manage current and prime vendor accounts on product and logistics issues inside channel
Report to the Distribution Account Management VP
Facilitates/ manages processes in a moderately complex matrix environment

Chicago, IL

Inside Sales Services Representative

Chicago, IL

Kling Group

Chicago, IL

Inside Sales Services Representative

Perform other job-related duties as requested and works effectively with other team members to ensure the goals and objectives of the organization are met
Create and maintain real-time database of market intelligence and sales activity utilizing automated customer relationship and sales management system
Applies knowledge of the customer's business to develop optimal solutions
Receives general direction on standard work; receives detailed instruction on new assignments
Work under moderate supervision
Initiate introductory customer calls with the objective of developing a long-term business relationship
Strengthen and maintain long-term relationships with key decision makers

present

Dallas, TX

Senior Manager of Sales Services Project Optimization

Dallas, TX

Schinner LLC

present

Dallas, TX

Senior Manager of Sales Services Project Optimization

present

Develop and implement standardized performance metrics for all organizational levels within a multi-site contact center network
Work closely with Site leaders to evaluate business processes in an effort to improve individual and group performance
Extensive knowledge of business operations, including workforce management, process improvement, business unit operations, and reporting and analysis
Provide summary financial analysis and ROI data on projects, develop and maintain consistent reporting for project financing and expenditures
Provide contract operations management with recommended options and lead implementation of all scheduling, forecasting and reporting initiatives
Act as liaison to the business units and work with the IT development team to ensure that IT meets the business unit's objectives
Design and monitor balanced scorecards for individual and group performance

Education Education

Bachelor’s Degree in Business

Carnegie Mellon University

Bachelor’s Degree in Business

Skills Skills

Strong ability to communicate effectively via verbal and written correspondences
Attention to detail
Ability to comprehend, capture, and interpret essential customer information
Analytical thinker
Proven sales and interpersonal skills
LI-AM1
Problem solving capabilities
Facebook: www.facebook.com/hanleywood
Twitter: @hanleywoodHR
Instagram: @hanleywoodcareers

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Sales & Services Director Resume Examples & Samples

Develops, implements and sustains aggressive sales solicitation program focused on increasing business in areas of Resort Sales, DCE and Weddings
Assist with the development and implementation of promotions, both internal and external for all markets and channels
Monitors all day-to-day activities of sales direct reports
Participates in sales calls with members of sales team to acquire new business and or close of business
Executes and supports the operational aspects of booking business booked (e.g., generating proposal, writing contract, customer correspondence)
Partner with internal sales channel leaders domestic and international to promote and confirms sales to the Aulani Resort
Analyzes market information by using sales systems and implements strategy to achieve financial goals
Review sales and catering client satisfaction results to identify areas of improvement
Displays leadership and client hospitality, exemplifies customer service and creates a positive example for client relations
Interacts with clients to obtain feedback on product quality and service levels
Meets with clients to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage) services level, execution against contract and overall satisfaction
Empowers employees to provide excellent customer service
Observes service behaviors of Cast and provides feedback to individuals and/or managers
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building relationships and loyalty to Disney Meetings
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business issues and concerns, to offer better business solution
Develops and manages relationships with key stakeholders both internal and external
Works collaboratively with off property sales channels to ensure the property needs are being achieved and sales efforts are complementary, not duplicative
Attends customer events, tradeshows, and sales missions to maintain, build or develop key relationships
Interviews and hires management and hourly Cast with the appropriate skills to meet the business needs of the operation
Develops, implements and maintains a department orientation program for cast members to receive the appropriate new hire training to successfully perform their job
Utilizes all available on-the-job training tools for cast members
Minimum of 7 years executive level Group & Convention sales experience or equivalent
Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company
Demonstrated business acumen with exceptional strategic thinking and financial skills
Proven senior sales leadership responsibility within a high-profile, well respected brand
Proven ability to build strategic alliances/relationships
Demonstrated ability to think conceptually and creatively
2 year degree from accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years of experience in sales and marketing related special area
4 year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years of experience in sales and marketing or related professional area

Sales & Services Representative Resume Examples & Samples

Meet/exceed monthly revenue objectives and key performance indicators including, but not limited to
Follow-up customer calls, via architectural inquiries
Capturing surveys/non purchase emails
Assisting with online chats
Effectively and consistently entering of customer comments for post-sale accounts
Provide tracking when available
Additional duties assigned by manager
Previous telephone sales and customer service experience required
Order entry and basic computer skills required
Strong oral presentation and written communication skills required
Proven sales and interpersonal skills
Strong ability to communicate effectively via verbal and written correspondences
Pleasant phone etiquette and strong listening skills required
Ability to comprehend, capture, and interpret essential customer information
Analytical thinker
Problem solving capabilities

Director WW Sales & Services M&A Integration Resume Examples & Samples

Demonstrate strategic thought leadership and drive ownership of Sales and Service integration associated with Autodesk acquisitions
Leverage superior communication and influencing skills to motivate staff and develop effective working relationships with peers, executives and target companies
Lead the WW Sales and Services Integration Team to identify and implement best practices in the integration/merger space providing leadership and consistency in this area
Participate in diligence of target companies in order to evaluate key issues, assessment of integration challenges and development of post-close Sales and Service integration plans
Closely partner with senior executives and functional leaders to architect value-based integration strategies
Develop integration strategies and key sales performance metrics for integration success that match the strategic goals of each deal
Keep up to date on integration best practices, tools and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations
10+ years of increasing responsibility in the M&A Integration space as part of a global team
Strong understanding of the sales function
Demonstrated ability to assess, improve, and execute integration services across sales, strategy, finance and operations
Strong project and program management skills with proven success in driving and completing multiple cross-functional / cross-regional transformation projects
Direct experience or strong understanding of software industry
Strong attention to detail without getting stuck ‘in the weeds&#8217
Ability to track and follow-up with multiple stakeholders and ensure timely deliverables
Experience with facilitative leadership
Ability to manage high-stress situations calmly and effectively
Ability to effectively motivate, manage and facilitate virtual and matrixed teams as necessary
Sound business judgment and an appreciation and interest in the 'big picture'
Ability to work flexible working hours due to multiple GEO projects and ability maintain extended work hours during critical project times
Up to 20% travel (domestic and international) as required
MBA or other graduate degree preferred

Operations, Sales & Services Manager Resume Examples & Samples

Proven ability to lead, develop and motivate managers/leaders in a customer service/sales focused environment
Experience of this in a regulated, financial services environment highly advantageous
Proven experience of working in a target/KPI driven environment
Proven ability to liaise and work cross-functionally
Proven experience developing and implementing business plans
Commercial, strategic, adaptable

Coordinator Premium Sales & Services Resume Examples & Samples

Independently prepare contracts, correspondence, reports, presentations, forms, and records from rough drafts or notes
Ability to edit written work or to note missing or questionable data
Create, organize and maintain files
Screen telephone calls, email, and voicemail, taking appropriate action; respond to routine telephone requests by researching information and conducting analysis
Resolve routine and non-routine problems based on knowledge or priorities, policies, procedures, or practices; discreetly handle confidential information
Assist with coordination of special events for Premium Seat Sales Department
Assist with preparation of sales materials
Perform online research
Ability to occasionally work varying schedules based on business needs of the company
Ability to consistently prioritize projects, meetings and fast-changing schedules while remaining productive, professional and accurate
Strong knowledge of Word, Excel, Adobe Photoshop and PowerPoint required
Must have at least 2 years previous project management or marketing experience; previous experience at an entertainment company, sports/marketing company or sports/entertainment venue preferred

Sales Services Manager Resume Examples & Samples

Candidates are required to have an advanced degree (MBA, Masters, BA/BS) or equivalent work experience combined with a 10 to 20 years working experience in Sales and Sales Management at large matrix services and support technology organizations
Experience in People Management and Coaching, Business Management, Sales Management, Building Teams, Cross Organizational Collaboration and Leadership. A successful management track record of growing business, achieving results and leading teams in a sales or services capacity is required. Experience in a multi-sub area will be a plus
Complex Sales training (e.g., Shipley, Miller Hyman, Michael Bosworth, Holden, TAS, Methodology & Spin), Sales Methodologies (equivalent to MSP), Sales tools – Account Planning, Customer Relationship and Opportunity Management (e.g. CRM ), Complex Deal structuring (e.g. QADC) Sales Management
Employee Performance Management (systems and processes), Sales Management, Account Management, Account Based Marketing ,Target Account Selling, etc.), Sales Methodologies (equivalent to MSP), Sales tools – Effective Marketing tactics, Negotiation, Contracting, Financial analysis

After Sales Services Executive Resume Examples & Samples

Manage the after sales service function for Hong Kong, Macau and China
Implement after sales service strategy and procedures
Handle before sales quality assurance
Manage the repair case and follow up with global team
Coordinate directly with customers for quotation, confirmation, delivery and status update
Perform ad hoc projects
Bachelor degree or above in fashion, Business Administration or equivalent
Minimum 5 years of relevant experience, luxury industry is highly preferred
Possess good communication and strong analytical skill
Well organized, self-motivated as well as a good team player
Good command of both spoken and written English and Chinese

Contact Center Sales & Services Senior Department Manager Resume Examples & Samples

At least 5-7 years of relevant Management experience in financial services and/or call centre operations preferred
Excellent interpersonal, oral and written communication skills required
A high level of EQ coupled with the ability to set clear stretching goals for others and inspire them to achieve
Computer literacy (word processing, spreadsheets and database applications)
Experience in preparing and delivering presentations to employees at all levels
A passion for delivering the operational balanced scorecard through engaged , empowered , well trained people

Reservations Sales & Services Representative Resume Examples & Samples

Sells consultatively
Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
Resolves customer conflicts requiring handling or service
Arranges for ticketing and other special services
Notifies customers of flight irregularities and changes in schedules
Assists company employees in arranging business and personal travel plans
Operates computer terminal equipment to access, input and retrieve information
High School Diploma, GED or education equivalent
Must be fluent in English and Spanish (written and spoken)
Must be at least 18 years of age required
Must be legally authorized to work in Mexico for any employer without sponsorship
Must have valid US Visa and Passport
Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/or unforeseen situations

Inside Sales Services Resume Examples & Samples

Maximize customer relationships through timely routine contact with both new and existing customers
Effectively negotiates and collaborates with customers and colleagues to influence support for mutually beneficial outcomes
Effectively facilitates addressing internal and external constituents needs independently or with minimal guidance
Identifies and qualifies new sales opportunities and develops plans for introducing new solutions through collaborative relationships
Works on routine assignments that require basic problem resolution
Receives general direction on standard work; receives detailed instruction on new assignments
Collaborate with Customer Service/ Field service team to ensure availability and manage price discrepancies
Report to the Distribution Account Management VP
Adhere to the core values of the company
Call on current and potential customers at hospitals in an assigned geographical area, for the purpose of converting new business, maintaining current customers and growing markets share
Conduct effective presentations to various sized target audiences, including internal and external groups
Converts existing and potential customers' use of targeted products and services and ensures sustained and expanded sales of these products and services
Create and maintain real-time database of market intelligence and sales activity utilizing automated customer relationship and sales management system
Ability to interface with both internal team members and external customers in a complex matrix environment

Inside Sales & Services Representative Resume Examples & Samples

Promote and sell existing and new products/services to customers
Manage inbound leads via phone, email, and chat to identify qualified prospects
Manage a high volume of outbound sales activities to prospect qualified sales opportunities
Prepare and present building cost reports
Maintain accurate and current information in Salesforce CRM database
Utilize Salesforce CRM to market products and services to existing leads
Provide post-sale customer support
Have 2+ years of inside sales experience as part of a small team
Be tech savvy and passionate about selling
Have experience with CRM, preferably Salesforce
Be a great communicator, both verbal and written

Reservations Sales & Services Representative Resume Examples & Samples

Must have a high school diploma/GED or education equivalent
Must have excellent listening, communication skills and the ability to read, write and speak English fluently
In addition to passing United's background investigation and pre-employment testing, candidate must be able to clear a criminal history check in order to obtain and retain credentials necessary for the position
Must be available to work any shift that is assigned to you within a 24 hour/day, 7 day/week operation which can include late nights, early hours, weekends and holidays. Employees may bid for schedules several times a year and schedules are awarded according to seniority
Reliable, punctual attendance is essential function of the position
Overtime available/required depending upon operational need
Must be available to work the entire shift you bid
Requires you to sit and work at a computer for extended periods of time in a small cubicle area. You will perform structured functions, such as typing information into a computer and speaking on the phone to customers, repeatedly throughout your shift
Adherence to firm, pre-determined break periods. Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties
Successful completion of interview required to meet job qualifications

Sales Services Manager for Water Treatment Resume Examples & Samples

Maintain and deepen relations of existing industrial clients
Actively search for new contacts and clients and archive them
To follow up and accompany new industrial clients
Analysis of different process- and waste water streams
Discuss with client what the best option for their business is (capex – opex)
Produce offers for the delivery of services, turn-key installations and long term services
Present, defend and explain our offer at the client and give commercial follow up
Reporting to your manager
You have a Master Degree in Chemical or a BSC in chemical engineering / process technology with a minimum 3 years of experience in Water Treatment (and ideally in commercial positions)
You have an experience in actively searching potential clients and capture new industrial clients (hunting)
You have a knowledge of water treatment (process water treatment / waste water treatment)
An existing network in region of Rotterdam / south west NL is a significant plus
You are easy to connect to, secure, willing to learn, autonomous and creative
You have a sense of urgency and are capable to handle stress and short term delivery of inquiries
You are goal focused and client oriented
You can communicate in English and Dutch on all levels in a smooth way

Sales Services Manager for Water Treatment Resume Examples & Samples

You have a Master Degree in Chemical with a minimum 3 years of experience in Water Treatment, (and ideally in commercial positions) OR a BSC in chemical engineering / process technology with a greater experience
An existing network in region of Antwerp, Gant and Brussels is a significant plus
You can communicate in French and Dutch on all levels in a smooth way, plus English

Global Sales & Services Director Resume Examples & Samples

Development and execution of global sales plans and strategies to maximize Eaton’s position and sales volume in key growth markets, effectively implementing product line initiatives and product launches
Planning, coaching, directing and training sales professionals and leaders in their respective assignments to succeed at managing and developing their customer base, leveraging internal and external sales resources, driving product solutions and the channel to market in order to achieve market share gains, support price attainment goals and strategic initiatives throughout all global regions
Utilize Eaton’s CRM tool to drive short and long-term sales decisions, negotiations and close of business opportunities
Understand EAS Solutions and their competitive position within the markets; as well as major competitors’ tactics in order to drive a winning strategy for target customer accounts, while keeping marketing and management informed of trends and changes
Identify, analyze, select, and continuously improve the channels to market in each region
Establish new and/or building on existing relationships with key customers
Recruit, hire, train, develop, and continuously improve organizational capabilities of sales and sales support personnel
Develop best in class pre- and –post sales customer service and sales operations (e.g. Project Delivery)
Experience in developing direct reports and others, building effective teams and consensus building
Knowledge of electrical products and strategic selling
Ability to understand and effectively communicate customer needs
Market knowledge
Experience planning and managing the sales resources to assure adequate coverage is applied to major, new and existing customer accounts
Demonstrates time management, presentation, interpersonal and communication, and teamwork skills
Minimum 10 years of experience in electrical sales
Minimum 5 years of people management experience
Bachelor’s degree in Business or Electrical Engineering
Sales experience and Product line marketing experience a plus

Inside Sales Services Representative Resume Examples & Samples

Demonstrates advanced knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a customers' unique business needs
Initiates and takes ownership of principles of territory management, including: account planning, selling processes, post-sales implementation processes, deal economics
Functional knowledge of current applicable computer operating systems, and computer software/hardware processes and procedures
Delivers moderately complex broad-based portfolios of solutions that meet Cardinal Health and customer goals
Influences account profitability
Builds and maintains high-level, long-term trusted advisor relationships in moderately complex environments
Facilitates/ manages processes in a moderately complex matrix environment
Effectively negotiates and collaborates with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus
Manage current and prime vendor accounts on product and logistics issues inside channel
Strengthen and maintain long-term relationships with key decision makers
Maintain and extend contracts to retain channel and drive product mix
Drive operational effectiveness with accounts
Report to the Inside sales Supervisor
Achieve assigned sales goals and customer contact frequency
Demonstrate solution-based selling skills to analyze customer needs and consult with customers to recommend suitable services, products, and solutions to meet the customers' needs
Coordinate and participate in field team activity to ensure attainment of fiscal year budget objectives and compliance with individual cost center controls. Support and follow established pricing and sample policies and procedures
Proficiency in Microsoft Office applications and overall computer skills
Strong process management, customer service, and communication skills
1-2 years in proven outside or inside sales experience, health care services, medical product sales or equivalent preferred, but not required
Extremely personable team player
Prior experience in supply chain or distribution account management or in another supply chain related capacity preferred, but not required
Demonstrate ability to problem solve, negotiate and develop key relationships with existing customers
Willingness to relocate after 1 year is preferred

Sales & Services Manager Resume Examples & Samples

Associates Degree or Technical Certificate necessary; Bachelor’s Degree preferred
Proven sales and service management experience of at least five years
Strong field sales experience
Capital equipment sales background
Accurate forecasting and planning ability
Exhibits leadership behaviors that show the individual is focused on meeting customer needs, driving solutions, meeting commitments, and building teams
Invest approximately 75% of the time in the field
Excellent written and oral communication, interpersonal skills, planning and the ability to monitor activities according to priorities
Computer savvy (Microsoft Office suite)
Dedicated to the sale of premium undercar service equipment
Excellent at managing and prioritizing your time

Sales Services Assistant Resume Examples & Samples

Proven experience as a marketing or sales assistant
Good understanding of office management and sales principles
Demonstrable ability to multi-task and adhere to deadlines
Well-organized with a customer-oriented approach
Good knowledge of market research techniques and databases
Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, ARC-GIS etc.)
Exquisite communication and people skills
Must have Grade 12, with Office Administration Diploma
3-5 years’ experience in Ag sales or marketing, or sales management
Excellent knowledge of excel and data analytics
Must be a People's Person
Must be Bi-lingual

Sales Services & Operations Assistant Resume Examples & Samples

To support Sales Services Operations Planner with reconciliation of Citi Card
 Frontline customer service experience required, gained either in an airport, sales or travel centre
 Ability to use the SABRE (native) reservations system
 Ticketing background, knowledge and format
 Good team player with a sense of humour
 Strong basic knowledge of standard PC software application
 Strong administration and organisational skills the ability to make balanced, consistent decisions
 Strong communication skills, both written correspondence and telephone conversation
 Polite and professional telephone manner
 Ability to communicate with people at all levels, both internally and externally
Tariff knowledge or fares experience
Basic knowledge of the AA product, service and brand American Airlines commercial systems
Familiar with Zed program and ID-type discount program

Tele-sales & Services Representative Resume Examples & Samples

Develop new client relationships through cold calling and enhance current client relationships through regular communication
Works independently
May work on a variety of campaigns concurrently
Business-to-business sales or customer service experience
Detail oriented; ability to track appropriate campaign metrics
Contacts current and future customers by telephone to communicate new products, incentives and channel changes
Career minded individuals open and willing to improve sales skills, adaptable to change, and self-motivated
Achieve key performance metrics including daily dials, talk time, and sales conversions
Achieve key Quality Assurance metrics for customer experience and sales accuracy
Sends professional correspondence and/or product information per customer request
Makes modifications to customer accounts as needed; inputs or updates customer’s feedback and order information generated by campaign
Maintains up-to-date knowledge of product and service offerings, company processes and procedures
Reports on campaign progress and customer feedback
Daily, Bi-Weekly & Monthly Reporting
1+ years sales or customer service experience

Brazil Sales & Services Finance Manager Resume Examples & Samples

Business Strategy, Planning and Forecasting
Facilitating Order/Revenue generation
Deal review for profitability and commercial risk assessment
Influence and drive key performance objectives (Bookings, Discount, Operating Expenses and overall P&L results)
Financial Analysis and Reporting
Fiduciary responsibilities include the enforcement of Corporate Operating Procedures, Internal Controls and insure full compliance with local tax, accounting and customary business practices
MBA and/or CPA equivalent along with 15-20 years of relevant work experience in Brazil in areas of

Director, Digital Sales & Services Platforms Resume Examples & Samples

Develops and implements business and/or IT vision, critical success factors and operating plans; develops and communicates department/enterprise vision, strategies, critical success factors and plans; develops high level migration plans. Anticipates and manages technology evolution and relates it to business solutions. Sets direction based on alignment to business and overall technology standards
Hires and manages lower level managers and may hire and manage individual contributors; coaches and counsels team members, especially managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department. Ensures decisions related to hiring, firing and promotions are executed
Defines individual performance objectives and development plans and ensures alignment with project and department objectives
Appraises and evaluates department and individual performance and makes compensation recommendations; oversees the appraisal process
Initiates and fosters business partnerships with current and potential clients, vendors, IT executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balances individual client needs with business priorities assuring alignment with the business strategies and objectives
Establishes financial plan for department and manages to plan; ensures project financial plans are met by managers in department. Jointly establishes financial targets with business partners
Oversees the development, implementation and execution of multiple projects ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changed priorities
Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; proactively seeks ways to improve human resource and other management processes. Understands business process, issues/problems and applies appropriate IT standards and solutions
Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations
Generally more than 10 years related experience with 5 years in leadership role
In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities
In-depth knowledge of business operations, objectives and strategies
In-depth knowledge of project planning methodologies and tools and IT standards and guidelines
Advanced knowledge of management concepts, practices and techniques
Ability to promote a team environment consisting of several teams

Inside Sales Services Representative With French Resume Examples & Samples

Handle quoting for pieces and battery of UPS to change
Promote Service and pro active business
Grow our ONE Schneider Electric Field Services Sales/Revenue
Follow-up and gain or close all opportunities
Handle quoting for Retail customers as needed
Ensure efficient and regular communications between the commercial and technical teams. Tight coordination is required
Develop and maintain an ongoing professional relationship with new or existing SA3I customers
Educate customers on all SA3I products and services
Maintain documentation for assigned tasks (SA3I ERP Base, excel file, etc)
Providing post sales support to SA3I customers for Intervention and offering assistance for service requests
Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments
This role will also be required to ensure that customers are continually provided with timely and professional communications by pro-actively communicating with customers, regarding their open issues including service
A Bachelor's Degree in Sales, Engineering or Business Management is preferred and at least 1 year of inside sales experience
Fluency required in French
Strong computer software/hardware skills
Strong verbal and written communication skills are required
Ambition to delight the customer
The ideal candidate will possess a strong desire to excel in a fast paced sales environment
He / She will also be focused, goal oriented, and have a competitive nature
Ability to multitask, set priorities, and take ownership of any project given to them
A strong rigor in the subjects and files followed
Relational ease with French customers in order to obtain the right information and be able to get the orders

Suite Sales & Services Coordinator Resume Examples & Samples

Bachelor’s degree in sports management, communications, marketing or business or related field
Previous experience working in a sports environment
Strong computer skills with high level of experience in Microsoft Office suite
Experience in a hospitality environment
Detail oriented and ability to multi-task in a fast paced environment
Strong customer service orientation as well as presenting a professional, executive presence are a must
Ability to work long hours holidays and weekends

Director of Aftermarket Sales & Services Resume Examples & Samples

Maintaining existing aftermarket accounts with customers and establishing new accounts via traditional and non-traditional channels
Remaining engaged on booked projects to ensure aftermarket issues with the customer are smoothly addressed
Establishing list and/or selling prices of aftermarket components and services and ensuring pricing is maintained
Proactively assisting in defining customer requirements
Working within the team to initiate, develop, and submit aftermarket quotations to include price, delivery, and terms for domestic and international projects
Assisting with aftermarket strategies for new projects as they are bid and won
Maintaining the parts and services catalog
Managing/maintaining inventory levels
Reviewing market analysis to determine customer needs, price schedules, and discount rates
Assisting with sales forecasting activities and determining sales objectives
Monitoring and evaluating competitive activities to enhance market intelligence
Preparing strategic and tactical plans to improve sales and margins for products
Communicating key customer, market trends/actions, and economic changes to senior management
Establishing effective internal working relationships with integrated departments to customer expectations: Engineering and Design, Contracts, Production Management, Purchasing, Accounts Receivable, Finance, etc
Assisting with developing an internal infrastructure that supports our business in the aftermarket
Participating in industry trade shows and customer events
Developing and delivering presentations to key clients in coordination with sales representatives
Managing staffing, training, and performance evaluations to develop and control sales program
Ensuring compliance to Department of Commerce Export Administration Regulations (EAR) and Department of State International Traffic in Arms Regulations (ITAR)
Performs other duties as assigned or required
Typically requires a Bachelors, Masters or PhD in engineering, science or a related technical field as well as thirteen or more years of progressively complex program administration experience with at least seven of those years managing programs. May substitute equivalent experience in lieu of education
Ability to obtain and maintain a DoD Security Clearance is required
Must demonstrate comprehensive leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
Must possess (1) the ability to resolve complex management and technical problems; (2) strong verbal and written communication skills to accurately document, report and present findings; (3) strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives; (4) the ability to maintain the confidentiality of sensitive information; (5) the ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required, and, (6) good computer skills

Sales Services Customer Data Manager Resume Examples & Samples

Bachelor's degree or higher from an accredited institution
Minimum of five (5) years of experience in any combination of the following: sales analytics, business analytics, IT, and/or sales operations
Bachelor's degree or higher from an accredited university - Business Administration and/or Management Information Systems
Background and knowledge with customer data management and the multiple business models and strategies in 3M
Experience with customer hierarchies and groupings
Six Sigma experience highly preferred
Experience managing projects/teams
Proven track record of delivering results

VP, Southeast Sales & Services Resume Examples & Samples

Leads the Sales organization consisting of Account Executives, Sales Management and Solution Architects and supporting organizations in Consulting Services, Business Consulting, Advanced Analytics and Cloud/On Premise solutions
Manages, fosters and grows relationships at the executive level with high visibility, key clients which include CVS, J&J, JP Morgan Chase, Travelers, and numerous others
Develops and builds the Sales business plan for the country providing focus in the development of capabilities, including recruiting, investment decisions, pricing, and coaching others in professional development
Develops strategies and offerings that are relevant to Teradata prospects and allows the organization to evolve ahead of changes in business conditions
Develops long-term strategic relationships with key prospects, industry partners, and external organizations
Facilitates a work environment that enables the recruitment, development and retention of top talent as a means to drive revenue growth and increased profitability
Routinely interface with Sales and Consulting Services Leadership Team (e.g., Consulting Services Managing Partners, Business Consultants, Solution Center Director/Consultants, Pricing and Executives)
Partner with Human Resources, Learning, Marketing/Communications, and Finance & Accounting Managers/Consultants
Ability to work in and lead in a teaming environment is essential
Strong interpersonal relationship skills are required to gain common ground with prospects, fellow team members, and partners
Ability to coordinate all necessary internal resources is critical
Bachelor degree or Master degree in a business or technical discipline and has significant experience leading multi-functional teams
Minimum of fifteen years of general management experience and ten years of sales management experience (training/development/performance management of sales/consulting team
Minimum of eight years of Prospect account experience
Demonstrated success in managing large account relationships and developing new account opportunities
Demonstrated success in managing a successful business and P&L supported by a track record of accomplishments
Demonstrated success in sales management with 75%+ success record for making personal sales management goals and minimum of 50% of associates achieving objective
Hands-on management experience in a number of disciplines such as software development, information technology and systems development, marketing and sales, operations, financial management, with proven ability to integrate plans

Manager, Shared Sales Services Finance Resume Examples & Samples

Monthly, quarterly and annual financial dashboard analysis and reporting to internal and external customers
Monthly, quarterly and annual business analysis, by state and / or supplier – Identifying Risk and Opportunities
Monthly, quarterly and annual financial supplier meeting presentations – SBD team
Maintains existing and contract renewal analysis and or proposals
Ad Hoc requests

Senior Manager of Sales Services Project Optimization Resume Examples & Samples

Act as a liaison for IT-related projects by ensuring proper prioritization, alignment to current business strategies, appropriate resource allocation, consistent communication, accurate specifications/documentation, budgetary management, and timely delivery of end products/services
Work with business partners, IT and leadership to determine implementation plan, training and support
Act as liaison to the business units and work with the IT development team to ensure that IT meets the business unit's objectives
Assist, maintain, and monitor project budget for major sales services business initiatives
Document and implement best practices to improve business processes within the Sales Services department
Maintain and track project milestones; schedule and facilitate status and review meetings for team members and project sponsors
Develop and manage a measurement strategy to ensure optimal resource allocation and productive team performance utilizing project milestones, key performance indicators, service level agreements, risk and exposure, success rates, financial impact and benefits, and timeline commitments
Oversee, review and communicate the progress of enterprise IT projects to the business partners
Liaise with 3rd party vendors for delivery of systems according to sales services project plan
Conduct project review meetings with various business partners/departments to evaluate statuses, establish and ensure completion dates
Monitor customer satisfaction for all completed projects
Provide summary financial analysis and ROI data on projects, develop and maintain consistent reporting for project financing and expenditures
Gather staffing model input from multiple sources, analyze current and future trends and design the most effective solutions for contract center management
Provide contract operations management with recommended options and lead implementation of all scheduling, forecasting and reporting initiatives
Evaluate and improve business processes, network to enhance customer experience, maximize productivity, and reduce overall operating expenses
Work closely with Site leaders to evaluate business processes in an effort to improve individual and group performance
Responsible for all aspects of forecasting, staffing and capacity planning
Extensive knowledge of business operations, including workforce management, process improvement, business unit operations, and reporting and analysis
Design and monitor balanced scorecards for individual and group performance
Develop and implement standardized performance metrics for all organizational levels within a multi-site contact center network
Interpret business requirements into technical solutions, participants in issue resolution and assist with risk mitigation and avoidance
Provide cost benefit analysis and negotiates scopes, budgets, and schedules
3 or more years of progressive experience in Management and IT Project Management
Experience implementing IT Systems
Director level leadership experience

Global Sales & Services Director Resume Examples & Samples

Plan, coach, direct and train sales professionals and leaders in their respective assignments to succeed at managing and developing their customer base, leveraging internal and external sales resources, driving product solutions and the channel to market in order to achieve market share gains, support price attainment goals and strategic initiatives throughout all global regions
Establish new and grow existing relationships with key customers
Knowledge of sales techniques, customers, customer relations, and employee development
Demonstrate time management, presentation, interpersonal and communication, and teamwork skills
Minimum 10 years of experience in electrical industry
Minimum 5 years of people management experience and solution selling
Sales experience and Product line marketing experience
International selling experience

Sales & Services Resume Examples & Samples

Customer & order acquisition for Equipment and Aftermarket/Service products
Encourage customer growth and loyalty to the company through continuous support and customer assistance
Perform according to company strategy in terms of customer channels, product mix and selling level
Prepare and review contract terms and conditions using standard Ingersoll Rand contract templates when applicable
Keep customer data base updated
Post-secondary school degree: 2-year vocational degree or university technology degree in mechanics, plus a Bachelor’s or education in sales

Global Sales Services Manager Resume Examples & Samples

Three (3) or more years of combined experience in a Sales, IT, BT, and/or BSO/Operations role
Background and knowledge with customer data management, business leadership and knowledge of the multiple business models and strategies in 3M
Strong interpersonal skills, strategy to operations mindset, proven self-starter, strong marshaling, influencing and listening skills
Extensive project leadership skills and demonstrated ability to deliver results on time, through referential leadership, and globally
Ability to present and articulate needed changes and benefits to all organizational levels

Senior Director Post-sales Services Resume Examples & Samples

Develop and lead an agile organization focused on strategic design, development and maintenance of systems across the Business Insurance ecosystem of environments and business groups. Implements business vision, critical success factors and operating plans; ensures the implementation and use of best software development practices. Communicates department/enterprise vision, strategies, critical success factors and plans; develops high level plans. Anticipates and manages technology evolution and relates it to business solutions. Sets high level direction based on knowledge of industry trends, overall technology standards, and alignment to the business
Hires and manages lower level managers; coaches and counsels managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department
Defines department objectives and identifies and addresses group development needs to create high performance software development organization
Initiates and fosters business partnerships with current and potential clients, vendors, I/S executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balances individual client needs with business priorities assuring alignment with the business strategies and objectives
Oversees the development, implementation and execution of multiple agile teams and backlogs; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changing priorities
Jointly establishes financial targets with business partners, and ensures that projects deliver to plan
Ensures system, technical and product architectures are aligned with business objectives
Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred
Generally a minimum of 15 years related experience with 5 years in leadership role desirable. Experience delivering small commercial insurance solutions both within and outside of Liberty Mutual
Demonstrated success managing cross-functional teams across an enterprise
In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies
In-depth knowledge and demonstrated experience leading agile teams, and of IT standards and guidelines
Highly developed negotiation, facilitation and consensus building skills
Highly developed oral and written communication skills; strong presentation skills

Assistant Manager, Sales & Services Resume Examples & Samples

Assist to develop and maintain regular branch activities to ensure effective client contact is maintained through the team to develop relationships and identify client needs are being met, as well as to probe/listen for new growth opportunities
Assist to develop and maintain regular branch activities with the Business Account Managers, by referrals or joint client meetings, to identify opportunities with clients such as employee-banking packages and personal products and services for the principals of the businesses
Implement programs and procedures to ensure the branch’s retail administration is functioning effectively and complies with applicable policies & regulatory requirements in all areas of retail banking and retail operations. Ensure an inspection rating of ‘Satisfactory’ is maintained with limited major and repeat findings identified
Prepare and monitor monthly and quarterly reports
Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank’s deposit portfolios
Provide support to the Manager, Retail Banking to ensure the Branch’s Retail Strategic Plan is effectively communicated to the retail team
Assist in the weekly Retail meetings to communicate progress of branch goals and objectives
Provide general supervision/support to the retail area, particularly during times of high volume, vacation relief, and extended periods of absenteeism for any reason
3 years of previous banking experience

Merch Sales & Services BB Client Rep Resume Examples & Samples

Initiates contact upon receipt of referrals or responds to phone inquiries to sell prospective customers on TransFund’s merchant program. Provides an application packet and explains application procedures, fee schedules, operational procedures and contracts to prospective customers. Refers large volume or more specialized merchants to an Account Representative for customized pricing
Determines merchant customer processing requirements; directs and participates in conversions; establishes objectives and develops project plans for conversions to new TF merchant processing platform; conducts customer training sessions on the use of the system features
Diagnoses and resolves operational and technical problems related to the proper functioning of various point of sale devices including: audio response unit, stand alone terminals and printers (including VeriFone, Hypercom, Lypman, Eclipse), software and Internet gateway products
Reviews the MD-050 Fraud Exception report. Investigates exceptions and takes appropriate action. Advises the merchant account representative or supervisor immediately when activity poses a financial loss due to fraudulent activity or when violation of Visa/MasterCard regulations or federal banking regulations is suspected
Provides phone training regarding Visa/MasterCard Operating Regulations, TransFund procedures, fraud prevention, photo/retrieval requests and chargeback documentation, settlement timeframes, and practices and prohibitions associated with credit card acceptance. Provides phone instruction in the downloading or reprogramming of point of sale equipment and operational training; provides follow-up and operational reference guides
Coordinates delivery of replacement equipment when necessary; ensures proper documentation for equipment repair and loan is completed; initiates documentation required for lease or purchase of point of sale equipment; ensures a terminal build is in place prior to download of replacement equipment
Assists merchants and financial institutions in the balancing and reconcilement of merchant activity reports by researching transaction detail to identify missing or duplicate transactions and providing instruction on corrective action
Orders, maintains adequate inventory and distributes credit card processing supplies. Works with vendors and the bank’s print shop on the cost effective procurement of supplies
Basic knowledge of TransFund and merchant service products and various on-line computer systems
Basic knowledge of regulations/practices (VISA, MasterCard, and applicable State and Federal regulations)
Ability to apply sales techniques and to negotiate and close business deals
Basic knowledge of accounting practices and principles to assist clients in reconciling Merchant transactions
Ability to analyze data to facilitate troubleshooting and resolve problems for clients
Ability to handle difficult customers and multiple tasks simultaneously