Senior Manager, Strategic Initiatives Resume Samples

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R Nicolas

Raegan

Nicolas

73485 Swaniawski Isle

Chicago

+1 (555) 931 3947

73485 Swaniawski Isle

Chicago

Phone

p +1 (555) 931 3947

Experience Experience

Boston, MA

Senior Manager Strategic Initiatives

Boston, MA

Medhurst-King

Boston, MA

Senior Manager Strategic Initiatives

2 Analysis of business processes, develop hypothesis, synthesize findings, and communicate opportunities for improvement
Lead change management activities within a program wave
Lead all aspects of the diagnostic, design and implementation stages by working within cross functional teams
Key Performance Indicators
Develop strategies and recommendations, including business benefits and costs, implementation and training strategies/plan
Defines insights related to business satisfaction and makes recommendations to executives
Complete other duties as assigned

New York, NY

Senior Manager, Strategic Initiatives

New York, NY

Hintz LLC

New York, NY

Senior Manager, Strategic Initiatives

Facilitate training and workshops, provide consultation to the target business groups in implementing process improvement initiatives
Financial management - assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified
Oversees the monthly and quarterly summaries prepared for Senior Management on overall performance and trends
2 Analysis of business processes, develop hypothesis, sythesize findings, and communicate opportunities for improvement
Supports CAG Leadership team to embed LSS disciplines as innovative ideas are reviewed and maintaining the CAG Continuous Improvement Framework
Product and Process Management – identify recommend and implement process improvements for efficiency, responsiveness and controls
Contribute to the development of business planning, technology planning and process development related to change initiatives

present

Phoenix, AZ

Senior Manager Strategic Initiatives Credit Adjudication

Phoenix, AZ

Dickens, Heller and Conn

present

Phoenix, AZ

Senior Manager Strategic Initiatives Credit Adjudication

present

Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Adheres to Project Management Framework ensuring strategic goals or objectives are accomplished within approved time frames, scope, and budget
Collaborate with Senior Management in the development of presentations to “tell the story “of the Credit Adjudication successes
Responsible for the quality of governance of initiatives within workstream including weekly status reporting, issue management change control
Develop and manage strong partnerships across the enterprise, team and centres, collaborating as a trusted advisor
Escalate critical issues and risks for senior management attention
Ensure an open environment for change management and communication

Education Education

Bachelor’s Degree in Client Focus

Pepperdine University

Bachelor’s Degree in Client Focus

Skills Skills

Strong attention to detail and ability to organize and synthesise a broad set of information
Strong knowledge of process and/or project management
Strong written and oral communication skills, with the capability to present and articulate complex concepts
Excellent communication skills with the ability to influence senior leaders
Solid knowledge of conversion, parallel and implementation processes
Solid knowledge of testing strategies, test plans and execution
Excellent communication skills – verbal & written / framing/details/closure
Solid knowledge of departmental systems and applications
Strong analytical skills, including Excel and PowerPoint fluency
Excellent project management skills with sense of urgency for driving projects forward

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Senior Manager, Strategic Initiatives Resume Examples & Samples

Represent the Shared Services organization in leveraging organizational capabilities in support of business line strategic priorities
Provide support to the VP, Protecting Pillar in the proactive development of strategies that enhance an integrated customer and employee experience across our contact centres
Work effectively with Digital Channels Strategic Initiative Manager to understand operation impact of Digital change and proactively manage the evolution/development of the Omni channel experience
Works effectively with business to ensure needs are met, negotiate requirements and facilitate service delivery, also acts as SME or sponsor for key projects
Provide value added insights garnered from best practices and programs implemented in other phone channel business that would assist in the achievement of business objectives while creating operational consistency
Provide initiative/business support through project intake process
Provide support in the identification and execution of strategies/tactics to optimize the efficiency of the CSC operational environment to the benefit of shareholder, customer and employees
Work effectively across businesses, product partners and support groups to connect all the different business and operational strategies together, making recommendations to enhance capabilities in the contact centres and shared services groups
Work with various partners / peers across product and multi-channels to develop strategic recommendations, with an eye on short, medium and long term opportunities. Prioritize accordingly based on the needs of the business
Build relationships with Contact Centre leadership to leverage experiences/expertise and identify opportunities to further enhance the customer experience, employee experience and shareholder value across contact centres
Recommend, plan and support execution of sound, cost-effective solutions that position the Phone Channel to improve primary drivers including CEI, Sales Revenue, Customer Commitment time, Calls per hour and Average Handle Time
Lead strategic initiatives on behalf of the North American Phone Channel, leveraging best practices to address opportunities
Ensure comprehensive understanding of individual lines of business within the contact centres, as well as consolidated view across businesses to identify leverage strategic opportunities and tactics that enhance business performance
Work closely with internal partners (Operations, Process Improvement, Initiative Support, Compliance and Finance to ensure alignment with recommendations put forward
Manage the interdependencies of multiple project activities in various phases of implementation, working closely with the PMO team, to ensure alignment with the business strategy and objectives

Senior Manager Strategic Initiatives Resume Examples & Samples

Minimum eight years of previous accounting, finance, mergers and acquisitions or strategy and development experience. Deal and transaction experience preferred
Bachelor’s degree in finance, accounting, or related field or equivalent direct experience. MBA with concentration in finance and strategy preferred. CPA designation preferred
Well developed analytical, financial valuation, project management and negotiation skills
Proven understanding of the banking and financial services industry including competitors, products, M&A market, recent strategic transactions, industry developments
Demonstrated ability as a high level conceptual thinker who can articulate and convert ideas/concepts into plans and deal strategies/actions
Well developed organizational, leadership, business advisory, decision-making, and verbal and written communication/presentation skills

Senior Manager, Strategic Initiatives Resume Examples & Samples

Demonstrate commitment to RBC Values through: Excellent Service to clients & to each other, Working Together to succeed, Personal responsibility for high performance, Diversity for growth and innovation & Trust through integrity in everything we do
Adhere to the Employee Code of Conduct & Employee Rules
Adhere to Privacy Guidelines and Information Security Standards
Adhere to RBC Policies and Procedures including anti money laundering, fraud prevention, negotiation triangle, know your client, unit financial control and custody
Understand and adhere to RBC Infrastructure and Applications (access and authorities) available for review in Enterprise Access Reporting (EAR)
Maintain accurate records ensuring integrity of data (e.g. Service Platform, Casper Input, coding, correspondence, internal accounts and records, etc)
Adhere to CB & GTO – Royal Bank FG Enterprise-wide Gift & Entertainment Policy Procedures for people managers and all acknowledgements identified within the guidelines and except as outlined in the CB & GTO procedures, are aware of the overarching RBC Financial Group Enterprise-Wide Policy on Gifts and Entertainment
Adhere to the Enterprise-wide Mandatory Absence Policy - HRWEHW taking a minimum of 5 consecutive business days away from regular job responsibilities
Demonstrates ongoing adherence to policy and procedure knowledge by completing the following tests
Canada's Federal Health and Safety Training Program
Code of Conduct eLearning Program
Anti-Money Laundering and Anti-Terrorist Financing Detailed Program
Fundamentals of Privacy and Information Risk Management
Leads and /or support CAG leadership team on projects and/or Initiatives to identify and operationalize strategic changes for CAG including but not limited to process and productivity enhancements, problem resolution, automated solutions, safety and soundness of process and the integration/implementation of CAG and CBO strategic themes
Establishes, leads and or represents CAG on cross functional teams in the execution of strategic projects (CAG/GRM/CFS/BSC etc.)
Ensures a high degree of client focus, risk balance with quality service standards established and maintained. Ensures operational deficiencies are identified and resolved, mitigating risk and upholding the client experience
Draws on knowledge and experience of Lean Six Sigma disciplines, methodologies and tools to identify and implement innovative, best in class operational and credit processes for CAG
Supports CAG Leadership team to embed LSS disciplines as innovative ideas are reviewed and maintaining the CAG Continuous Improvement Framework
Understand and communicate the people, process and technology implications of each initiative as part of the change management process
Responsible for establishing governance frameworks for a number programs and maintaining the quality of governance including weekly status reporting, issue management change control
Monitor and report program and project issues and risks
Develop success measurements and tracking for each initiative
Identify and recommend activities for “Test and Learns”, including writing scope

Senior Manager, Strategic Initiatives Resume Examples & Samples

Lead and support key projects in the Global Supply Chain that drive improvement in the manufacturing, development, and costing process and support Speed and Efficiency strategies; be accountable for project results along with any project leads
Build & monitor key process metrics and KPIs in order to drive improvement in efficiency and capabilities
Support the building of new GSC capabilities both stateside and overseas in order to become and maintain a best-in-class organization
Scope, plan, and manage key projects including
Complete and maintain document outlining scope, goals, deliverables, required resources, budget, and timing
Facilitate steering committees and working team meetings as necessary to help drive to plan
Communicate project status to sponsor and stakeholders
Coordinate & educate best practice information across GSC and PVH businesses
Serve as thought partner to GSC Leaders, Strategic Initiatives Leaders, and business partners; trusted resource to both GSC and cross-functional team
Drive continuous improvement and increased efficiency and effectiveness as business needs shifts
5+ years experience in either product development, production or related consulting experience
Rapidly adapt and respond to changes in environment and priorities
Ability to elicit cooperation from senior management and other departments
Project Management (basic)
Meeting Facilitation
Excellent communication skills – verbal & written / framing/details/closure

Senior Manager, Strategic Initiatives Resume Examples & Samples

Works closely with GSC leader to identify Brand GSC annual strategies and goals
Monitor key process metrics and KPIs and coordinate and drive improvement in Operational Excellence foundational activities and decisions
Accountable for project results along with Initiative Owner; Support initiative owners in scoping, planning, and managing initiative projects including
Manage IT SSRS requests, elevate to leader, pass to SIO/IT as defined
Translate costing analytics pertinent to the Brand including trending, planning, reporting
Communicate process and deliverables updates to cross functional leadership to ensure common understanding and requirements for success
Prepare strategy, budget, and other relevant presentations and communications to relevant business partners regarding pertinent information throughout the process as well as agreed upon follow-up
5+ years’ experience in either product development, production or related consulting experience

Senior Manager Strategic Initiatives Credit Adjudication Resume Examples & Samples

Innovative and strategic thinker that can identify and act on opportunities to develop, manage and execute initiatives aligned with the CBO Simplification roadmap strategy of - Simpler, Faster, Better
Lead one or more of the Credit Adjudication Transformation work streams, with direct accountability for identifying initiatives/projects for all employees supporting all products (Home Equity Products, Unsecured Credit Products, Indirect Lending and Small Business) across all channels ( Mortgage Specialist and Branch Sales Force) . Responsible to scope, integrate with other work streams, define benefits and cost and ensure successful execution
Develop and manage strong partnerships across the enterprise, team and centres, collaborating as a trusted advisor
Recognize enterprise solutions that can be leveraged in Credit Adjudication to improve the client experience and align to the CBO Simplification roadmap
Develop thought leadership on behalf of Credit Adjudication, providing perspectives on the Credit Adjudication Target Operating Model evolution, operational excellence and business models to drive client value, in partnership with the Credit Adjudication SMT
Develop and lead the identification and execution of strategic initiatives,
Define scope, objective and business case and rationale (where required) for all activities in the CA Roadmap being implemented at an operational level
Ensures a high degree of client focus, risk balance. With quality service standards established and maintained. Ensures operational deficiencies are identified and resolved, mitigating risk and upholding the client experience
Provides strategic direction for process and productivity enhancements, automated solutions, safety and soundness of process and the integration/implementation in accordance with Credit Adjudication TOM
Establish and lead a cross functional team in the execution of strategic and operational projects. Manage resources, timelines, scope and budgets for multiple initiatives
Develops strategies and solutions to fully leverage core enablers in the CBO Roadmap while managing operational and credit risk proactively
Draws on knowledge and experience of Lean Six Sigma disciplines, methodologies and tools to identify and implement innovative, best in class operational and credit processes for Credit Adjudication Operations
Responsible for the quality of governance of initiatives within workstream including weekly status reporting, issue management change control
Adheres to Project Management Framework ensuring strategic goals or objectives are accomplished within approved time frames, scope, and budget
Escalate critical issues and risks for senior management attention
Identify and recommend activities for “Test and Learns”, including writing scope, definition for success measurement, monitoring and reporting against those success criteria
Responsible to define communication and training requirements for executive of initiatives
Collaborate with Senior Management in the development of presentations to “tell the story “of the Credit Adjudication successes
Collaborate with colleagues across the organization to get things done
Fosters high achievement environment where diversity is valued and people are treated with respect and dignity
Responsible for the Credit Adjudication Communication Strategy

Senior Manager Strategic Initiatives Commercial Banking Resume Examples & Samples

Responsible for assisting with the CMCC growth strategy including ongoing evolution, implementation and delivery of key CMCC strategic priorities
Day-to-day relationship manager for various GTB and Commercial Banking strategic initiatives
Providing strategic analysis and development of programs and initiatives related to the growth of the Mid-Market Commercial business
Creating & updating of strategic communication documents for Commercial Banking executive team
Direct and manage ongoing evolution, implementation and delivery of key CMCC strategic priorities
Assist in the alignment of CMCC’s metrics and goals to Commercial
Analyze current processes to help increase sales capacity and reduce administrative activities
Identify strategies to help assist in talent retention and leadership development
Develop strategies to increase referral generation and cross-sell for existing and new FTE CMCC employees
Develop strategies to provide cross-sell training related to fx, core deposits and sales tools
Assist in the development and implementation of improved technologies and operational efficiencies
Day-to-Day relationship manager for various GTB and Commercial Banking strategic initiatives
Point person for all day-to-day contact, discussion and implementation of key strategic initiatives
Ability to strategically influence partners from various Business Lines
Coordination with various partners to ensure project deliverables are met within timelines
Provide strategic analysis related to the development of programs and initiatives related to the growth of the Mid-Market Commercial Business by
Investigating and leveraging best practices from other business lines and external sources to optimize sales strategy and tactics
Analyzing existing structures, processes and data to discover opportunities and make recommendations
Working with Commercial Customer Experience team members, partners and regional management to ensure recommendations are viable in all markets
Create and update strategic communication documents for the Commercial Banking executive team by
Designing and updating presentation documents, in conjunction with the Director, Strategic Initiatives, to communicate Commercial Banking’s strategic direction to the partners and other senior executives
Strong ability to strategically influence people that do not report to him/her
Good understanding of the Commercial Bank’s structure and interpretation of strategic priorities
Good understanding of other Business Lines within the Bank and how they interact with the Commercial Bank
Proven organizational skills
Strong interpersonal skills to facilitate a positive and effective team environment
Strong communication skills to deal effectively with stakeholders at various levels
Good understanding of the sales tools and materials supporting the business line, especially Salesforce
Thorough knowledge of Powerpoint and Excel applications

Senior Manager Strategic Initiatives Resume Examples & Samples

Minimum 7-10 years of related experience preferred
Masters Business Administration preferred
Proven experience in leading the development and execution of strategic programs
Successfully and simultaneously managed a minimum of 3 complex projects with emphasis on some of the following: High Impact or Business Risk; Uncertain Business Requirements;New Technology
Experience with Peformance Reporting and Analytics
Experience with business design, process engineering and research/performance reporting
Undergraduate university degree in Business
Sets direction and vision for the team
Project Plan development & management
Work breakdown structure
Task based plans
Assumption & risk based plans
Base-lining & scheduling
Builds project management capability on the team
Manages performance, reward and recognition
Holds Project Managers accountable for managerial work
Establishes succession plan for key positions, including own
Selects & builds high performing diverse team that leverages individual capabilities & strengths
Promotes a mindset for sustained success, growth and diversity
Project metrics gathering, reporting, analysis & creation
Program Plan and metrics
Program Governance
Meta Model creation
Risk Assessment & quantification methodologies
Issues escalation and resolution
Facilitation Skills
Decisions directly impact the Technology Transformation/Strategy Enablement unit and T&O platform
Recommendations directly impact the Technology Transformation/Strategy Enablement unit and T&O platform

Senior Manager, Strategic Initiatives Resume Examples & Samples

Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience
Teams with product development to deliver high quality products on time
Participates in the strategic planning for enhancements to product content, pricing, packaging, and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials
Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks
Leads concepts defining an end-to-end customer experience and expected full lifecycle costs
Contributes to the product vision across team, and the organization
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing)

Senior Manager, Strategic Initiatives Resume Examples & Samples

Change Management - enable change in the organization by defining needs and recommending solutions that deliver value to stakeholders
Product and Process Management – identify recommend and implement process improvements for efficiency, responsiveness and controls
Risk & Control – understand regulatory and compliance requirements and ensure adherence with Banks Standards and policies
Financial management - assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified
Business Performance Management - support the delivery of exceptional customer service, align individual performance goals to team and organizational goals, and demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values
Liaise with Channels, Data & Analytics, Product, Corporate and T&O SME(s) and Delivery personnel to gather business objectives that can be implemented for medium to large sized initiatives, including process redesign to compliment the change management/ product support strategy for the business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
Identify barriers to effective business services that may exist in the assigned operation unit and provide solutions to these challenges and initiatives, where necessary
Identify new opportunities for improving processes for efficiency, responsiveness and controls
Identify, recommend and implement process improvements/ changes during operation/technology projects and initiatives
Investigate and resolve system or process corrections and adjustments affecting business processes and effectiveness
Contribute to the development of business planning, technology planning and process development related to change initiatives
Act as the central point of contact for operation problem escalation from suppliers and service providers for assigned operation-specific systems
Provide workflow/ procedure training to team members, as required
Participate in external and internal audits, as required
Recommend system changes, access to systems, requirements specifications, and process improvements
Escalate deviations from plan
Create and implement User Acceptance Testing (UAT) plans, and recommend actions related to results
Access data and Product Operation information required to fulfill accountabilities
Collect data, product operation performance information and results from operation unit senior managers
Interpret P&Ps
Assist in the negotiating of funding for new plans and negotiating timelines and deadlines for assigned initiatives and projects
University degree/college diploma
8+ years project or management experience with retail, commercial, asset management, investment banks, brokerages and exchanges in either a sell or buy-side capacity is a plus
Experience with a strategy, boutique, or Big 4 consulting firm or internal consulting capacity is preferred
Familiar with products, operations and market practices
Solid knowledge of testing strategies, test plans and execution
Solid knowledge of conversion, parallel and implementation processes
Strong knowledge of process and/or project management
Advanced knowledge and understanding of BMO’s key products and services, processes and controls
Solid understanding of Channels, Data & Analytics, Product, Corporate & Technology & Operations groups risk and regulatory requirements
Solid knowledge of departmental systems and applications
Solid understanding of internal project delivery business, services and organization
Advanced decision-making skills
Advanced change management skills
Strong planning skills (re finance, resource, strategy, business)
Strong risk management skills
Strong customer service and relationship management skills
Strong conflict management/ resolution skills
Coaching, mentoring and training skills
Strong teamwork and team leadership skills
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to assist in the translation business requirements into system solutions according to Bank standards
Ability to document requirements, acceptance test plans, and assist in conversion and implementation plans

Senior Manager Strategic Initiatives Program Office Resume Examples & Samples

?KEY ACCOUNTABILITIES
As the Senior Manager, Strategic Initiatives Program Office, the incumbent will lead the assessment of strategic opportunities for Shared Services Group, including the consolidation of adjacencies in the Canadian Bank and Shared Services like functions outside of the current footprint
Lead and oversee the full end-to-end assessment analysis process of opportunities that drive increased efficiency and productivity, including the selection of outsourcing and near-shoring potential solutions, including the review of current operations
Identify and assess potential opportunity candidates that can leverage an optimized operating platform, allowing for operations expansion to new functions best managed by Shared Services, and explores further benefits found by expanding the Shared Services Operating Model to select new geographies
Build strategic relationships with leadership, project teams, advisory committees and business partners, and support the capability building for the Program Office
Present assessment outcomes in a synthesized and consistent manner, including recommendations that support leadership decision making
Deliver business and strategic performance updates to increase visibility and understanding of Strategic Support & Business Transformation’s value proposition across the enterprise, advancing its mission and objectives

Senior Manager Strategic Initiatives Resume Examples & Samples

Time in Motion Analysis
Demand, Flow and Capacity Analysis
Key Performance Indicators
Customer Demand Analysis (Voice of the Customer)
2 Analysis of business processes, develop hypothesis, synthesize findings, and communicate opportunities for improvement
Develop strategies and recommendations, including business benefits and costs, implementation and training strategies/plan
Lead all aspects of the diagnostic, design and implementation stages by working within cross functional teams
Lead change management activities within a program wave
Oversee and hold departments accountable for 2% per year continuous improvement targets. Oversee reporting/tracking of Key Performance Indicators in order to meet ongoing objectives
Frame and structure complex issues easily and in a way that makes it easier for all to understand
Conduct targeted and insightful diagnostics (including developing creative ways to analyze difficult issues in situations where data is lacking)
See pattern and connections between pieces of data and analysis and develop insights and implications

Senior Manager, Strategic Initiatives Resume Examples & Samples

Possesses a university degree and/or 10+ years relevant work experiences
Advanced understanding of employee relations practices and management
In-depth knowledge of Bank products, services, organization, and interrelationships and asset
Extensive knowledge of HR practices, policies and related legislation

Senior Manager Strategic Initiatives Measurement Contract Resume Examples & Samples

Lead the measurement and analysis for a broad and diverse set of initiatives as part of the Credit Card strategic growth plan
5+ years analytical experience required
Proficient in the use of excel and building financial models
Strong communication skills essential with clients and management
5+ years related experience in Database Analytics, P&L/business case development
Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills
5+ years experience in Credit Cards
5+ years experience in Marketing and/or Risk Analytics

Senior Manager, Strategic Initiatives Resume Examples & Samples

Executes the established strategic plan and key processes
Builds strong cross-functional relationships with internal departments to drive business strategies
Provides leadership in support of strategic program initiatives to ensure financial obligations are met
Supports monitoring of vendor performance against expected Service Level Agreements (SLA’s)
Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches
Ensures prompt and proper resolution to internal business owner requests
Coaches and manages the team. Manages associate performance by effectively communicating expectations and providing regular feedback with recommendations for development
Leads and develops the workflow for all business processes
Ensuring Blueprints are kept updated and will work closely with ePMO on project plan
Issue / Risk mitigation through personal and written contact with key leaders at WellCare and the target company
Schedule and drive meetings, summits, conference calls to further integration efforts
Log and keep track of all ongoing synergies and costs
Work on clinical and non-clinical P&P review as directed
Develop weekly and monthly reports for oversight and monitoring of all clinical functions until cut over to WellCare systems
Required: Bachelor's Degree in a related field or equivalent experience
Required: 6+ years of experience in project management
Required: 4+ years of management experience
Preferred: 1+ year of HealthCare experience
Ability to effectively present information and respond to questions from peers and management
Demonstrated written communication skills
Demonstrated interpersonal/verbal communication skills
Demonstrated analytical skills
Ability to drive multiple projects
Ability to represent the company with external constituents
Ability to lead/manage others Proven background in call center operations to manage, implement and optimize services by vendors within customer service environment
Microsoft Word
Microsoft Visio

Senior Manager, Strategic Initiatives Resume Examples & Samples

Lead, build and leverage strong relationships with key stakeholders, both within AXP and external. Provide exceptional leadership of cross functional teams
Analyze data from internal sources (stakeholder interviews, merchant feedback, data analytics, process maps, etc)
Develop point of view of external landscape (research, data, industry benchmarks etc)
Synthesize complex insights from multiple sources; utilize strategic frameworks and key insights to logically and concisely present information
Provide thought leadership on recommendations to move GMS forward, including impact to value prop, merchant satisfaction, P&L, operations, processes, org design, etc
Comfort with ambiguity and project-based work
Strong analytical skills, including Excel and PowerPoint fluency
Proven ability to build and leverage relationships
Excellent communication skills with the ability to influence senior leaders
Flexible self-starter who can work with limited supervision
MBA or equivalent
Management consulting experience or equivalent
Experience working on global projects and with business partners in multiple countries

Senior Manager, Strategic Initiatives Resume Examples & Samples

Manage high profile projects across the Realogy Franchise Group and ensure that project objectives are realized
Use best-in-class project management techniques to achieve program goals on time and on cost, while managing program risk
Create and influence a collaborative cross-business environment that fosters change via continuous improvement
Support cross Business Unit initiatives for business-facing technology
Prepare measurement and evaluation reports of process improvements and strategic initiative activities and priorities
Oversee data gathering efforts to support operational business decisions
B.S./B.A. Business Operations or related discipline
5 – 8 years’ experience in operations, service, or project management
Analytical, information technology, and project management knowledge
Knowledge of Affiliate and franchise service models preferred
Project Management capabilities a must
PMO certification a plus
Ability to interact with and influence management
Stellar communication skills (both written and verbal)

Senior Manager, Strategic Initiatives Resume Examples & Samples

Identify opportunities for improvement across the Compass Initiative Core Components; Efficient Processes, Management Systems, Mindsets and Behaviors, Skills and Capabilities and Client Focus utilizing various tools and techniques, including, but not limited to
Detailed Problem Solving
Waste Analysis
2 Analysis of business processes, develop hypothesis, sythesize findings, and communicate opportunities for improvement
Lead a team of analysts to complete required objectives within a wave to achieve desired targets
Quickly understand processes and identify opportunities
Drives outcome with a bias for action demonstrated through a track record of rapid impact delivery

Senior Manager, Strategic Initiatives Resume Examples & Samples

Managing global projects with multiple workstreams and accelerated timelines
Identifying impactful business questions and executing interviews with business stakeholders both within GMS and the Blue Box
Accessing subject matter experts and performing external research to inform different organisational and strategy recommendations
Synthesising learnings through information/data-analysis, including business case creation
Creating high-quality recommendations for project sponsors
Presenting to senior leaders on analyses and recommendations
Strong attention to detail and ability to organize and synthesise a broad set of information
Tertiary qualification

Senior Manager Strategic Initiatives Resume Examples & Samples

Identify opportunities for service or efficiency improvement
Maintain a network of contacts with the client, service user and IB partner groups
Solicit contacts for problems and suggestions
Research existing procedures, systems, volumes, and time standards
Complete reviews to understand and quantify existing workflows and workloads
Engage Stakeholders
Recommend viable improvement opportunities for further consideration/action
Lead and/or participate in the review of a business process and/or department that results in recommendations for improvements to process and structure that are effective and efficient and that can be measured and ensure that risk is minimized
Business analysis and effective alignment of services
Elimination of redundant or ineffective procedures
Changes to policy that result in increased productivity or value to customer with little increase in risk
Viable technological & structural improvements
Enhanced customer service experience
Develop strategies and recommendations, including related process maps, business benefits & costs and implementation & training strategies/plans
Gain agreement to solutions
Coordinate and develop pilot/proof of concept as required
Analysis of data to quantify benefits and assess costs
Develop/contribute to implementation planning activities
Participate in presentations and meetings with Senior Management
Initiate, manage and deliver projects by working independently or within cross-functional teams
Collaborate on and/or develop proposals and business cases
Establish milestones and assess work effort
Coordinate project plans and track progress
Utilize project templates to create required documentation
Effective utilization of project resources
Provide consultation to Service Units through implementation
Support the resolution of procedural/systems problems encountered during implementation
Manage project costs within budget
Manage planned benefits
Keep management and stakeholders informed through periodic status reports and through immediate advice of significant issues
Provide independent process improvement expertise to IB partner groups by
Analyzing proposals for process/structure change and providing feedback
Providing advice and guidance on process, structure, implementation procedures and strategy
Providing assistance with the preparation of business cases
Strong skills in facets of re-engineering and design (strategy processes, business performance management, process management, facilitation skills, improvement methodologies, change management, process management, business assessment)
Ability to access processes from both a service and operational risk perspective
Working knowledge of branch regulations, policies, procedures, systems, operations and functions
Thorough knowledge of data analysis techniques and software – Excel/Access
Thorough knowledge of organizational structure standards and software - OrgPlus
Thorough knowledge of process mapping and organizational structure assessment techniques – Visio
Thorough knowledge of project management techniques and software - Microsoft Project
Demonstrated ability to write concise business cases
Demonstrated ability to access systems design and test plans
Thorough knowledge of Shared Services policies and procedures
Thorough knowledge of the Bank's operations and human resources policies and procedures
Strong written and verbal communication skills in English
Strong written and verbal communication skills in Spanish is desirable

Senior Manager, Strategic Initiatives Resume Examples & Samples

Change agent with high energy and willing to work in a fast paced environment and able to manage time and resources effectively to meet tight deadlines
Strong team player and skillfull in developing harmonious relationships with team members, operations areas and sr. management
Excellent interpersonal, communication (both oral and written), presentation and business writing skills, as well as strong training, coaching and faciliation skills
Understanding of Financial support processes an asset
Process improvement experience an asset
Strong analytical skills and critical thinking ability to

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