Senior Technical Analyst Resume Samples

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R Swaniawski

Rodrick

Swaniawski

5501 Kasandra Springs

New York

+1 (555) 278 0826

5501 Kasandra Springs

New York

Phone

p +1 (555) 278 0826

Experience Experience

Phoenix, AZ

Senior Technical Analyst

Phoenix, AZ

Swift-Hirthe

Phoenix, AZ

Senior Technical Analyst

Performs performance tuning to improve performance over multiple functions
Work as development workstream lead in Shanghai, runs ~5 person development team
Focus on developing and improving business processes and assist in metrics development within the technology and business organizations
Participate in a high performing, cohesive team responsible for process management, analysis, and budget management
To reconfigure and make amendments to any existing or create new workflows, using the administration tools
Manager: Delegates authority to carry out work of a unit to subordinate supervisors or managers
Plan and manage projects from inception to delivery including the development of key performance metrics

Los Angeles, CA

IT Senior Technical Analyst

Los Angeles, CA

Marvin, Brakus and Bahringer

Los Angeles, CA

IT Senior Technical Analyst

Participate in coordinating and executing disaster recovery exercises
2 to 3 years in the administration of Simphony including database tuning and optimization
Partner with key stakeholders in Operations and Engineering to advance toward the established future vision blueprint
Develop and enhance corporate reporting
Maintain Disaster Recovery policies, procedures, and Standard Operating Procedures
Establish and document the current IT infrastructure portfolio, standards, and procedures according to industry best practices
Coordinate the development, maintenance and exercise testing of the organization’s IT business critical disaster recovery plans

present

Phoenix, AZ

Infrastructure Senior Technical Analyst

Phoenix, AZ

Tremblay, Stoltenberg and Kilback

present

Phoenix, AZ

Infrastructure Senior Technical Analyst

present

Manage help desk services provided to project managers throughout the project lifecycle (initiate, plan, execute and close phases)
Provide Tier III/Expert Level Technical Support for the firm’s global network with a focus on network infrastructure in the Americas region
Explore and identify network & voice optimisation opportunities and execute them
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes
Review and assess existing processes to create business case for service improvement
Provide thought leadership for distributed and web technical solutions for consumer channel
Develop project and communication plans

Education Education

Bachelor’s Degree in Computer Science

Virginia Commonwealth University

Bachelor’s Degree in Computer Science

Skills Skills

Basic networking knowledge and concepts, including knowledge of TCP/IP ports, and basic routing fundamentals
Proficient in the use of Excel pivot tables/macros as well as Data Mining & able analyse data into trends / reports
Good knowledge of Unix and Windows operating systems, capable of OS level scripting
Detailed knowledge of platform and basic architecture within networking hardware and testing methodologies
Demonstrate good knowledge of and ability to apply ITIL processes and standards for managing applications
Basic knowledge of programming languages in order to comprehend reading code and basic functions
Strong working knowledge of Software development in the Microsoft Core Development Stack (vb.net, C#, VB6, Access Basic, ASP.net)
Strong written and verbal communication skills, with ability to work with various levels of technical, professional, and management personnel at all levels
Communicator – excellent written and verbal skills, good attention to detail
Strong working knowledge of Software life cycle, IT focused framework, system and methodology

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15 Senior Technical Analyst resume templates

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Infrastructure Senior Technical Analyst Resume Examples & Samples

Eight Years or more expereince with TIBCO middle-tier products (Tibco EMS, BW, BE, iProcess, AMX BPM ,Adminstrator, and Hawk)
Information Technology experience, ideally in Financial Services, with specialty in the area of Enterprise-scale Environment and implementing TIBCO (BE, BW, EMS, AMX-BPM, iProcess, Admin and Hawk) products
Expertise in evaluating new technologies and technical products in the context of business needs, established reference architecture, software packages, installation/configuration, environment provisioning with high available and load balancing features
In-depth knowledge of imlementation of Tibco products in enterprise projects Excellent verbal & written communication, inter-personal, facilitation and presentation skills are essential to succeed in this position
Strong analytical and problem solving skills; ability to provide “hands-on” technical support and analysis on as needed basis
Team player, willing to work extra hours, including weekends on an as needed basis with relatively short notice to meet deliverables and production issues

Infrastructure Senior Technical Analyst Resume Examples & Samples

Responsible for working with the business, vendors and CATE engineering to ensure that monitoring and support requirements are considered and implemented for our network infrastructure
Explore and identify network & voice optimisation opportunities and execute them
Work with architects and business groups to implement cost effective, centralised and compliant products such as diallers, IVR, ICM, etc
Ensure quality of service (QOS), monitoring is implemented for the Data/voice circuits
Work with Regional/Global teams to deploy/enhance the IPT infrastructure in EMEA
Good operational understanding of Cisco, Avaya, NICE & Dialler infrastructure
Good understanding of the corporate Business Continuity planning
Good experience with Technology Management
Experience of interacting with vendors
Experience of working in a heavily controls-focused environment
Financial reporting and analysis

Rohq-infrastructure Senior Technical Analyst Resume Examples & Samples

Troubleshoots desktop connectivity anddesktop availability and identifies desktop application issues for users accessing their virtual desktop around the globe while adhering to established procedures
Maintains efficient deployment processes & techniques for continued rollouts of standardized Citrix hardware & configuration deployments which assure compliance with approved configuration standards
Conducts regular Citrix maintenance & refresh activities
Ensures management is aware of all known and identified risks to system availability, performance, reliability and security
Hands-on administration, deployment and day-to-day operations of Citi’s virtual server environment
Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement
Work closely with the Global Client Infrastructure Integration Teams to ensure robustness, scalability, and global applicability of solutions
Work with project teams and developers to ensure those teams understand compatibility with thin client and server based computing architecture and requirements
Identify and proactively resolve issues that could impact system performance, reliability, and usability
Acts as advisor or coach to new or lower level analysts and allocate work
Senior level experience in a technology infrastructure role
Analytical thinking and experience with data analysis tools and methodologies
Planning, multi-tasking and prioritization skills
Scripting in various languages such as Perl, VBScript, PowerShell, MFCom, and basic scripting in Windows and Citrix server environment
High level of proficiency and hands-on experience with all server based computing platforms and the tools used to support them
Citrix XenApps 6.5
VMware Thin App Streaming
VMware VSphere
Dynamic operations
EG Innovations/EdgeSite (for monitoring)
Microsoft technologies (Active Directory, Terminal Services, Server OS)

Senior Technical Analyst Resume Examples & Samples

Work as part of team responsible for monitoring and proactively managing the data and voice traffic flowing across domestic and global networks twenty-four hours a day, seven days a week
Supporting availability and use of in place system and monitoring tools
Creation and management of service support documents and run books for NOC tools and their operational use
Provide on-going training to GNOC employees for use and support of the Tools
Provide detailed documentation (implementation plans/diagrams" as built" diagrams) of systems /tools in place
Work with engineering to assure ongoing integration and operability of all tools. (new and old)
Following up on Vendor issues regarding tools, upgrades changes and modifications
Work with Project Managers from Day 1 to assure the operability handoff is completed for all network and voice affecting projects
Proven experience working within high performing Network Operations teams
The job requires very strong knowledge of network monitoring, tools and test technology for voice, LAN/WAN, switching, multicast, network security etc
Background /understanding of hardware architecture and design, ideally a background in hardware installation to include test point wiring, alarming and monitoring configurations
Degree qualification in computer technology and networking or equivalent
Attention to detail is a key requirement
The ability to liaise with vendors and internal departments
Excellent written and oral skills, able to explain complex technical issues and resolutions

IT Senior Technical Analyst Resume Examples & Samples

Participate in defining and prioritizing business needs
Participate in selecting appropriate solutions, data sources, and techniques to integrate, leverage, and support Orvis business intelligence efforts
Develop and enhance corporate reporting
Manage migration plans, vendor relationships, and problems resolution where necessary
Analyze and recommend technical, procedural and operational changes which provide enhanced capabilities for the organization
Demonstrated propensity for results
Ability to challenge Orvis internal processes (IT and Business) and articulate the value of proposed changes
5 to 10 years application development experience, 2 years leading projects and project team resources
Experience defining, selecting, installing, and supporting packaged solutions
Experience facilitating, defining and documenting business process requirements, developing software selection criteria, and evaluating potential solutions
Ability to work independently, with strong team collaboration experience
Ability to negotiate, influence, and articulate a desired state and the appropriate migration steps required to achieve it
Experience and desire to work within a dynamic learning organization
Strong experience with the Microsoft Office and Outlook Software tools
Travel required less than 10%
3 – 5 years supporting Business Intelligence and/or Marketing Solutions
Direct Mail
Web Commerce
E-Mail
Merchandising
Inventory Management
5 – 10 years’ experience in the following
Relational and/or OLAP database design
Database developer
Data mapping/Data Modeling
ETL tools
Agile Development
Experience with the following software or hardware platforms a plus
Netezza
Unica Campaign

Senior Technical Analyst Resume Examples & Samples

Leads the design, development, configuration, installation and upgrade of systems. Identify opportunities and implement configuration changes that will provide the best performance attainable while meeting the business requirements
Analyze and recommend strategic directions for critical infrastructure services
Work with PM or Manager to plan, organize and control the execution of the program and system development efforts. Documenting and training to turnover solutions to Operations support teams
Review and lead all project framework deliverables. May provide technical support in the analysis and design of complex systems
Required to track, manage, and follow projects and trouble tickets to closure. Provide timely communications and formal use of project management tools and update trouble ticket system
Translate business user concepts and ideas into specific requirements
As subject matter expert in the field, stays abreast of technology trends, handles support for problem resolution on associated systems and applications. Available for off-hours support as needed
Bachelor’s Degree in Computer Science, Information systems, Engineering or related field; or equivalent work experience
Knowledge of cloud-delivered services & implementation – experience is a plus
At least 5 years’ experience in one or more of the following areas
Mobility (iOS, Android, and Windows technology)
Java EE
Web Application/Services Platform Architecture
.net
JBoss/WebSphere Application Server
Identity Management, authentication services, federation architecture
Applications architecture / solutions
PC virtualization, Thin technology
Wireless architecture & RF device design & build

It-senior Technical Analyst Resume Examples & Samples

Review and support all requests for services/solutions and assists user in identifying and defining business information needs
Provides technical expertise in design, development and analysis of complex software systems
Lead the Business (users) to obtain specifications related to changes in the business functions for projects; and act as a project lead on some of the assigned projects, depending upon the scope and complexity
Lead/supervise one to two technical analysts
Bachelor's degree is preferred and a minimum of 5 years related experience as a Technical Analyst within IT applications solutions and support
Understanding of SDLC standards
SharePoint 2013 knowledge is a plus
Proficiency in one or more of the following technologies is required: ASP.NET
Web applications and Web Services
Windows Server/ UNIX/ LINUX Systems Administration
System Center Configuration Manager
Ability to lead the Business (users) to obtain specifications related to changes in the business functions for projects; and act as a project lead on some of the assigned projects, depending upon the scope and complexity
Ability to translate business user concepts and ideas into specific requirements
Retail experience is a plus

Senior Technical Analyst Incident Management Resume Examples & Samples

Aiding to assure timely and efficient reaction to Voice and Data incidences dispatched to the NOC for troubleshooting and resolution
Manage incident escalations as they occur
Creation and update, as required, service support documents and run books for NOC process and procedures for NOC personnel for handling incidence
Identify training gaps and provide on-going training to GNOC employees for process, policy, and tools used for incident support
Provide metrics and reports as required
Participate in Operational Incident Management meetings and support their global initiative
Work to strengthen collaboration and sharing of knowledge within the GNOC organization
Provide incidence communications as required
The job requires very strong knowledge of network monitoring, tools and test technology for voice LAN/WAN, switching, multicast, network security etc
Background /understanding of hardware architecture and design. Require an excellent background in network data and Legacy Voice/IPT, troubleshooting and restoration
Detailed knowledge of platform and basic architecture within networking hardware and testing methodologies
The ability to work unsupervised
Flexible approach to fall in line with Business requirements
Able to work under pressure and meet demanding deadlines

Infrastructure Senior Technical Analyst Resume Examples & Samples

Provide expert level technical support for Unix areas for complex break/fix activity escalated from L2; and ensures Production Support teams meet or exceed performance and availability SLA’s
Manages the client oriented escalations between the Tier 1-3 support Levels; work collaboratively with Tier II and mentor junior technicians in order to improve their technical skill set over the long term
Collaborate directly with CTI Architecture & Technology Engineering teams and Application technology teams for new solutions and deployments; this includes design reviews for technical soundness and operational supportability of proposed deployments
Maintain written operational procedures; this includes document reviews at predefined intervals, ad hoc procedure updates in response to operational events, and consistently high quality document management such that the documents are ready for audit/scrutiny at any time
Perform predefined configuration assurance/standard build checks to satisfy Risk, Control and Safety & Soundness initiatives as part of proactive configuration management of Unix environments; this includes validating proper configuration of operating system and layered products in accordance with document engineering standards, and forumulating remediation plans when exceptions are identified
Evaluate issues for ‘global exposure’ relative to the install base of the hardware/software solution in question; ensure the remediation plan accounts for remediation of the full exposure
Develop and Act as deputy on client relationship engagements for client liasion leads
Proficient in Unix operating system administration for Solaris, RHEL and AIX; at least 8+ years of hands-on experience
5+ years of experience in designing, configuring and troubleshooting Unix based high availability clusters (HACMP, Veritas, etc.)
Provide data protection, recovery and business continuity; test and validate disaster recovery and business continuity methods in UNIX environment
Good understanding of Enterprise Storage platforms (EMC, Hitachi) and integration with prominent UNIX platform technologies
Problem solving ability with strong analytical skills; holds self and others accountable for results and decisions
Strong interpersonal communication skills to maintain good relationship among different stakeholders

Senior Technical Analyst Resume Examples & Samples

Sound knowledge of RBC IT processes and procedures
In depth knowledge of Windows and Unix computing technologies
In depth knowledge of networking technologies
Must have previous experience with scheduling tools
Working knowledge of distributed computing technologies
Design and implementation of scheduling solutions
Setting timeframes for deliverables
Implementation scheduling
Prioritising work items

IT Senior Technical Analyst Resume Examples & Samples

Define and maintain the future state infrastructure architecture blueprint and roadmap
Establish and document the current IT infrastructure portfolio, standards, and procedures according to industry best practices
Stays informed about technology trends, ability to differentiate between emerging, hype and mainstream evolution and assess impact to organization from low, medium, high, transformation
Address system quality attributes relating to infrastructure architecture, such as efficiency or availability, and recommend solutions
Contribute to high-level estimates in support of business case development
Ensure their adoption and usage Serve as technical point interface for infrastructure platform vendors, reviewing designs with the vendors where appropriate and driving improved service from these vendors where needed
Establish as a trusted technical advisor with key internal and external stakeholders
Other responsibilities as required to support the company’s growth
5+ years supporting high traffic ecommerce site ( Architecture, Capacity planning)
Bachelor’s Degree in Computer Science, Business, or equivalent experience

Senior Technical Analyst Architecture Resume Examples & Samples

Partner with key stakeholders in Operations and Engineering to advance toward the established future vision blueprint
Stays informed about technology trends, ability to differentiate between emerging, hype and mainstream evolution and assess impact to organization from low, medium, high
Ability to lead meetings and small project teams
Follow all project management framework standards, procedures and documentation
Plan, organize and executes IT infrastructure projects
Review and supports all solution/project requests and assists with solution analysis, design & project cost estimations
Review and lead all project framework deliverables. Provide technical support in the analysis and design of complex systems
5+ years’ experience in full development life cycle and significant experience in delivering applications and architecture services in a production environment
5+ years’ experience leading in the design and implementation of Development, Application, and Data architectures
5+ years’ experience in the design of multi-tiered technology architecture
Ability to communicate across all levels of an organization
Excellent business management and developmental skills
Ability to resolve conflicting situations
Retail infrastructure
Datacenter infrastructure
Middleware and Java platform
Active Directory and Exchange infrastructure
Desktop and client technology

Infrastructure Senior Technical Analyst Resume Examples & Samples

2+ years experience on supporting Nexus 3000, 5000, and 7000 series hardware in a complex LAN environment
6+ years Cisco Catalyst OS and IOS experience on Cat6500 hardware in a complex datacenter environment
Expert-level knowledge of managing BGP or MPLS in a complex routing environment
Expert-level knowledge of IGP routing and multicast protocols

Senior Technical Analyst Resume Examples & Samples

Bachelor’s degree in a computer-related field (computer science/programming)
8+ years of experience as business or technical analyst
5+ years of experience with business and technical requirements analysis, business process modeling/mapping, methodology development and data modeling
3+ years of experience in data analysis and integration
Knowledge of SDLC concepts and experience working in a software engineering environment
Knowledge of relational databases
Exposure to analytical and reporting tools
Excellent verbal and written communication skills, problem solving skills, and interpersonal skills

IT Senior Technical Analyst Architecture Resume Examples & Samples

Work with manager to plan, organize and control the execution of infrastructure planning and improvement efforts
Review and supports all requests for services/solutions and assists user in identifying and designing business information needs
May review and lead all project framework deliverables. May provide technical support in the analysis and design of complex systems
As subject matter expert in the field, stays abreast of technology trends, provides 3rd-level support to the offshore teams for problem resolution on associated systems and applications. Available for off-hours support as needed
Participates in and sometimes leads the design, configuration, installation and upgrade of various technologies. Identify opportunities and implement configuration changes that will provide the best performance attainable while meeting the business requirements
Required to track, manage, and follow projects and trouble tickets to closure. Provide timely communications and formal use of project management tools and trouble ticket system audits/updates. Works with the group on audit compliance tracking and enforcement
Works with the Job Scheduling offshore team, application team, and business stakeholders to insure batch systems & alerts are functioning as expected. 7X24 Job Scheduling Support
Participates in compliance Audits for the Data Center infrastructure as it relates to Job Scheduling & Alert Monitoring, also making sure any required documentation is reviewed, accurate and provided to the Security Team as needed
Responsible for the administration, installation, configuration, and maintenance for the CA Autosys & CA Unicenter infrastructure in a multi-platform environment (Linux, Windows, AS400)
Experienced professional in developing and leading Project Plans in a fast-paced, technical environment
Experience in troubleshooting and resolution, process/procedure improvements, compliance/quality, implementing and supporting change/service requests
Good interpersonal skills that include the ability to effectively communicate both written and verbal
Retail industry experience is a plus
5-10 years’ experience in one or more of the following areas

Senior Technical Analyst Resume Examples & Samples

Develop data standards and procedures, warehousing, design and development of logical and physical data models and databases, distributed data management and information management
Under general direction, design, develop and maintain SDA's databases, maintain database dictionaries, monitor standards and procedures and integrate systems through database design
Competent to perform database management including device allocations, validation checks, organizations, protection, security, data warehousing, statistical modeling and optimization
Participate in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations. Develop solution maps including options, mapped to technology roadmap including identification, evaluation, tailoring and implementation of vendor-supplied software packages
Act as a key Business Resumption team lead, actively reviewing and ongoing assessment of SDA’s Business Continuity Plan (BCP), to ensure that operational risks are minimized
Evaluate performance of software system and recommends changes to increase operational effectiveness
Write and develop business cases, as required to ensure the ongoing stability of the data and information management solutions that are critical to supporting SDA’s products and services
Develop information based reporting solutions including managing the full data reporting development life cycle
Work closely with internal customers, Project Managers, and IT team members to understand reporting requirements and to manage and communicate the full data reporting development life cycle
Optimize reporting to take advantage of data and databases from multiple sources both within SDA and outside of SDA. Make recommendations towards the design and development of new reports or refactoring and reuse of existing reports
Provide database and reporting expertise and support for ad-hoc customer requests
Work with and liaise other areas of the Bank in responding to and supplying data and reports that are required to support bank processes outside of SDA
Provide technical support and leadership in troubleshooting hardware / software problems where data is integral to understanding and resolving issues
Expert knowledge of Windows operating system and development environments
Expert knowledge of MS SQL Server, SSAS, SSIS, Crystal Enterprise Server and Crystal reporting
Expert knowledge of database management, monitoring and maintenance
Thorough knowledge of web services and XML
General knowledge of network design and configuration
General knowledge of office applications and tools
General knowledge of internal service management activities and techniques
Willingness to understand business aspects of problems and requests

IA Senior Technical Analyst Resume Examples & Samples

Coordinate weekly vulnerability scanning and dissemination of results
Perform vulnerability data analysis to identify gaps in organizational vulnerability remediation
Review vulnerability false positives for valid technical basis and justification
Research and explain software vulnerabilities for multiple operating systems
Diagnose and resolve scanner software problems, and restore normal operation
Determine software configurations that achieve a high level of security for systems and applications
Conduct Scans of IT Assets
Interpret vulnerability scan output and provide recommendations for remediation of vulnerabilities
Interpret vulnerability announcements and their impact on the enterprise
Makes recommendations for enhancements to improve efficiency, reliability, and security
Prepare report of incident investigations
Work with the other IT support teams in troubleshooting and remediating outstanding vulnerabilities
Interpret vulnerability scan output and provide quantitative analysis of the results to management
Ability to pass client background check
7+ years of relevant IT experience to include the following
Suitability
Ability to multi-task and work independently or as part of a team
Provide quality customer service with excellent problem solving skills

Infrastructure Senior Technical Analyst Resume Examples & Samples

Analyze, design, model, develop and implement applications using middleware technologies like WebSphere Administration (iPlanet/HIS, WAS, WPS) and Distributed MQ
Following established processes and improving process/procedures to meet new application needs in various areas – maintain standards, monitoring, patch management and developing automation tools
Drive WAS Platform and High available implementation (cluster and load balancing), providing high level approach including the design and capacity planning ( # of instances per services to meet application demand)
Partner with other Engineering, Architects, and other teams in validating installation packages, installation guides, developing build specifications and performance tuning areas
Leverage CATE tools and technologies including CAS and automate day to day job execution process
Identify opportunities to optimize current solutions and perform technical analysis and/or provide "hands on" technical support, on an "as needed" basis, to troubleshoot problems related to poorly performing systems in production and other test environments
Working with various multiple application teams, application architectures, adapting global SOA and Middle-Tier standards, supporting scheduling, preparing weekly status reports with operation metrics, and implementing security policies
Mentoring onsite and offsite team to support various applications across multiple countries
Be detail-oriented and deliverable focused. Should be prepared to work extra hours (including weekends) on an as needed basis with relatively short notice to meet deliverables and production issues
Information Technology experience, ideally in Financial Services, with specialty in the area of Enterprise-scale Environment Management
Strong experience in implementing WebSphere suite of products HIS, WAS and WPS products
Experience in Infrastructure technologies with hands on experience in high availability cluster solutions using Redhat, Sun and Veritas with excellent UNIX, LINUX Administration experience
Able to evaluate new technologies and technical products in the context of business needs, established reference architecture, software packages, installation/configuration, environment provisioning with high available and load balancing features
10+ years of strong expereince with WAS and WPS technology
Excellent verbal & written communication, inter-personal, facilitation and presentation skills are essential to succeed in this position
Strong analytical and problem solving skills; ability to provide "hands on" technical support and analysis on as needed basis
Team player, willing to work extra hours, including weekends, as needed

Rohq-cti-infrastructure Senior Technical Analyst Resume Examples & Samples

Strong Interpersonal skills with the ability to work with cross-functional teams and people across all levels of the organization (from customer service agents to senior management)
High level of technical and problem solving ability
Ability to manage vendors and service levels with vendors
Excellent customer service orientation and service desk experience
Key core competencies in all EUS (end-user) products
Ability to manage and implement complex initiatives within a call center or back-office production environment
Working knowledge of the ITIL framework
Knowledge of Japanese, Mandarin and/or Cantonese language is an advantage

Infrastructure Senior Technical Analyst Resume Examples & Samples

Provide thought leadership for Distributed & Web technical solutions for Consumer channel
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes
Lead the virtual team. Provide recommendations to B/RSLs on team size, structure, and membership
At least 5 years of experience in enterprise level IT projects in web technologies (WebSphere, WebSphere portal, Java, Sun One Web Server/iPlanet)
24x7 operational support experience
Experience with issues facing large scale server environments Skills
Familiarity with .NET / IIS, Sharepoint and database products such as Sybase, Oracle, SQL Server and ANSI SQL
Demonstrated experience supporting Web and Middleware Infrastructure products in a business critical environment
Highly knowledgeable in troubleshooting and root cause analysis
Exceptional knowledge and experience in middleware technologies mainly focused on WebSphere Application Severs and IBM Http Web servers

Infrastructure Senior Technical Analyst Resume Examples & Samples

Strong technical knowledge/skills within a large mainframe technical environment
Remote data replication
Storage hardware from IBM, EMC and/or HDS
IBM storage software, eg DFSMS, DFSMS, DFDSS etc
Third party software eg T-REX, SAMS
Medium programming (RExX or SAS) skills

Senior Technical Analyst, Team Lead Resume Examples & Samples

10+ years of hands-on technical networking, systems implementation, and production support
Management of infrastructure technology in a multi-location environment including networks, servers, storage, and wireless infrastructure
Implementing NIST & CIS standards pursuant to Information Security & PCI Compliance
Microsoft: Active Directory, Windows Servers, Exchange, MSSQL and SharePoint
Cisco: Switches, Routers, Firewalls, VPN and Wireless Access Points
VMware: Private Cloud Virtualization for Servers and Horizon View for Virtual Desktop’s
HP Proliant Servers, Blade Systems and Storage Networking

Senior Technical Analyst Resume Examples & Samples

Facilitate or perform analysis of customer and vendor requirements and create or approve detailed program design specifications for high complexity user interfaces, application enhancements, new functionality, and backend processes in collaboration with customers, Business System Analysts, and other project team members. Assist project management in the development of cost and time estimates and project status. 20-30%
Develop and modify complex applications using programming tools. Document all code using standard forms and procedures, and review others’ work as appropriate. Assist others in the use of programming tools and recommend tools to best meet application needs. 30-50%
Based on an advanced level of business/client knowledge, work with Analysts and customers to recommend technology solutions that meet business needs. Participate in process improvement/re-engineering efforts and work with Advisory Developers/Architects to ensure that application/technology solutions are congruent with enterprise-wide direction. 10-15%
Provide guidance and task direction to other developers. Perform project management, coordination, and integration activities across projects as needed. Facilitate communication and problem resolution between “technical” and “functional” groups. 20-30%
Work with other teams in SDLC such as DBA, Quality Assurance, and Architecture teams. 10-20%
Provide production support for applications, assist others with complex problem resolution, and respond with solutions to both functional and technical issues in a timely manner. Work with Business Analysts, Project Managers, or other management to recommend process or system enhancements. 10-20%
Demonstrated advanced understanding of OLAP databases, specifically Hyperion
Demonstrated ability to successfully perform the software developer role across multiple, complex system implementations with custom and third-party applications
At least 3 years experience across the software development life cycle, from analysis to support. Demonstrated success in providing leadership, coordination, and integration of development efforts. Advanced knowledge of development practices and methodology, as well as demonstrated familiarity with project management practices and methodology
Demonstrated advanced experience reading and translating data, process, and business models into technical designs

Rohq-cti-ppm Infrastructure Senior Technical Analyst Resume Examples & Samples

Accomplished leader with 5-7+ years of experience
Experience driving efficiencies through process improvement
Strong communication skills across all levels of the organization
Ability to work independently or in teams and influence without direct authority
Highly-motivated
Strong performer with a proven ability to work effectively with virtual and remote teams
Client focused and service oriented approach
Demonstrates motivation and drive and shows determination to achieve goals
Commitment to quality
Attention to detail and continuous improvement

Infrastructure Senior Technical Analyst Resume Examples & Samples

Provide Tier III/Expert Level Technical Support for the firm’s global network with a focus on network infrastructure in the Americas region
5+ years of experience in providing network operations support; experience supporting a network with 1,000+ nodes is preferred; NOC (Network Operations Center) experience is highly preferred
Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
Expert working knowledge of Cisco routers and switches, and WANs (T1, T3, MPLS)
Expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF and RIP
Strong working knowledge of IPSLA probes, application specific network performance analysis and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
Highly assertive communications skills and commanding personality; ability to engage a large audience and lead the discussion with clear, articulate and highly assertive communication; must be aggressive but also professional; must show confidence in all communications so that key stakeholders are not doubtful of the information being communicated
Effective prioritization skills and high energy; ability to work in a fast-paced network operations environment; ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational and project based workload
Ability to articulate technical information to large audience with various levels of technical knowledge base including a business management audience that may lack a deep technical understanding of internetworking technology solutions; ability to drive communication between business leaders and IT; must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
High sense of urgency and commitment to exceeding customer expectations; strong personal work ethic, inspires excellence and enthusiasm amongst peer group
Ability and willingness to operate within tightly controlled operational procedures; proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
Demonstrated technical competencies and history of increased responsibilities during previous three years; strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base

Senior Technical Analyst Resume Examples & Samples

Post-secondary degree, certification, or equivalent experience
Minimum 5 years Information Systems experience
Technical experience with Microsoft Networking environment – TCP/IP based multiple domain models, WINS, DNS, DHCP, and Active Directory Services
Technical experience with Windows based Operating Systems
A+, NET+, MCSC or similar certifications
Microsoft SMS (Systems Management Servers) or Microsoft System Center Configuration Manger (SCCM) 2007 or 2012
Proven project coordination skills
Infrastructure evangelist. Believes that Infrastructure architecture is the foundation for business & IT execution
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 31, 2014)
Based on market capitalization, RBC is the 12th largest bank in the world and the fifth largest in North America. (Bloomberg as of August 20, 2014)
RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 40 other countries

Senior Technical Analyst Resume Examples & Samples

Discuss with broad group of stake holders (traders, middle office, risk managers and tech partners), the
5+ years of Interest rates and derivative experience is required
5 years of Oracle or SQL Server experience a must
5 years of data analysis experience in a complex multi-platform environment
Minimum 7year of C# core server development , Data structure ,Algorithms, Multithreading experience
Exposure in developing in Java/J2EE and frameworks, a plus
C# Server, Java, Data Structure, Algorithm, Multithreading
SQL Server programming
Knowledge of distributed programming
Python is plus
Degree in computer science
Quick Learner and good analytical skills
Independent thinking
Self-starter and motivated individual having skills to work with a broad group of stakeholders

Senior Technical Analyst Resume Examples & Samples

Provide consulting services on new initiatives (small to large of varying complexity)
Mentor junior team members with the assistance of PM/Application Manager
Adhere to established standards and guidelines
Quality, on time delivery of agreed deliverables
Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems
Develops proposals for senior management
Will work under the guidance of the PM, Application Architect, and Application Managers
Together with Project Manager and App Manager, determines best mix of development, interfacing applications, offshore partners and third party vendor solutions to meet business requirements and project objectives
Use our “Lead Checklist” to help mitigate risk and ensure common project tasks are performed. Suggest updates to address common issues encountered while leading a project
Ensure design reuses available internal and external assets (i.e. “design for reuse”)
Develop High Level & Detailed Design and have them vetted with OLB Arch/Specialists, tracking and resolving technical issues
Design solution with consideration on how to implement into production. For example, “how can this be ‘turned-off’ if needed?”. How best to roll out to mitigate risk
Conduct module level work effort estimates & task lists using the established estimation tool. Reviewed with the Application Managers and Technical Specialists prior to sending to PM
Identify offshore opportunities
Lead a technical team comprised of FTE, onshore & offshore resources. Work closely with an onshore liaison to the offshore team. Oversees the development of code, documentation and the execution of unit, system, integration and acceptance tests
Organizes and participates in walkthrough reviews of all technical specifications. May require coordination with an Onshore Liaison if there is offshore engagement
Conduct code reviews based on established timeline using our online, collaborative code review tool. Lead/initiate reviews following the established Code Review Process. Produce a Scorecard Rating (Green, Yellow or Red) based on established thresholds as defined in Code Review Process. Provide feedback and action to take. Communicate findings
Participate in other project code reviews
Conduct project risk identification and mitigation action planning with the PM
Different programming languages: Javascript, CC3, HTML 5, iOS/Swift 2 development, Android Development
Solid experience with developing iOS applications in Swift/ Swift 2
Familiar with Eclipse IDE with SVN

IT Senior Technical Analyst Resume Examples & Samples

Provide Subject Matter Expertise for Toys "R" Us applications owned by Global eCommerce IT during business requirement gathering, systems development and testing
Create and own functional and design specifications for new and/or enhanced system development for interfaces owned by Toys "R" Us
Review and approve technical designs for Oracle Commerce/ATG and integrations
Partner with Oracle Commerce/ATG Systems Integrator as they build, maintain and support a Webstore platform that may be utilized by all worldwide Toys "R" Us markets
Develop and maintain strong relationships with vendors integrated with, and indirectly sharing data through, Oracle Commerce/ATG, as well as those 3rd party vendors directly integrating with Toys "R" Us applications and infrastructure as they relate to ecommerce processes
Participate in all phases of system testing for internally developed interfaces as well as processes utilized by Oracle Commerce/ATG Systems Integrator in the delivery of features and functionality to address Toys "R" Us requested requirements
Provide support for the initial start-up of Webstores
Champion Agile and Waterfall development processes
Serve as trusted advisor to business
Collaborate and communicate with different teams (Order Management, Mobile, Registry, Infrastructure, Finance, etc.) and triage issues across teams
Participate in scope definition and estimation of time and costs
Work closely with website development team to understand and manage their project and work plans relative to addressing Toys "R" Us business requirements
Assess, delegate, manage and review activities and deliverables of off-shore resources
Develop website start-up technical documentation and checklists
Review, assess and provide guidance to business partners to ensure requirements for new and/or enhanced system requests have been properly documented to be handed off to either internal IT team members, website implementation partner or other 3rd party vendors
5+ years experience in eCommerce, including working with external vendors
Preferred previous experience working directly with or in a consultative role with an ecommerce organization
Impeccable communication skills with experience working with both business and IT resources
Bachelor degree in Computer Science, Information or Technology Systems, Engineering or related fields; equivalent work experience will be considered
Should be highly collaborative and comfortable with both high-level planning and tactical execution
Must be a relationship builder capable of influencing and collaborating in a partner intensive environment
Oracle Commerce/ATG retail web implementation
Experience working with other web commerce platforms
Experience working with Order Management (Manhattan, Sterling, etc.)
Working knowledge of web technologies (AJAX, JS, .NET, Java, XML, Flash, HTML, HTML5, CSS), web development processes and the delivery of solutions with creative and engineering components
Understanding of Agile and Waterfall Software Development
Preferred previous experience working in or with international deployments

Senior Technical Analyst Resume Examples & Samples

Support over 120 Windows servers running AutoStore
Build/Install new eCourier servers
Applying upgrades and security patches to servers
Work with application development teams to support design / integration / implementations / testing
Provide L2/L3 support, to resolve outages
Work with vendors to open incident tickets, send logs, receive updates
Security; Control access to servers, SQL, NAS by maintaining global groups, service accounts, SQL ids, passwords etc
Review on regular bases system performance and capacity reports
Write and maintain scripts for maintenance and system efficient
Maintaining operating manuals, system network diagram, security documents
4 to 6 years’ experience in IT support and implementation roles

Rohq-cti-infrastructure Senior Technical Analyst Resume Examples & Samples

Minimum 5 years of experience in Payment Card Industry
Strong understanding on Payment Topology, Messaging Standards, e.g., ISO8583, NII, ASCII/EBCIDIC
Strong Network Technical background is a must
Well-versed in Payment Industry Security Standards is a must
Ability to understand and decipher ISO trace messages will be a plus

Infrastructure Senior Technical Analyst Resume Examples & Samples

The candidate should be a skilled mainframe Output Management support person; a broad knowledge of mainframe Output Management Software and hardware is essential
Accustomed to supporting a 24x7 high value operation, where there is a rapid rate of technical change, but reliability is mandatory hence, adherence to change control disciplines is a necessity; experiences preferably to have been obtained in a major financial institution
Experience of assisting with technical evaluation and research to solve problems
Knowledge of and hands-on experience in following mainframe products that may be used in the performance of your duties (for example: CONNECT DIRECT, SUPERSESSION, TELEVIEW, TMS &CA1, OMEGAMON, CA7 or OPCA, VPS, INFOMAN, MVS/DOWNLOAD, RACF, IRM and ChangeMan/ZMF)
Should already be familiar with system tools utilities such as ADRDSSU, IDCAMS, IEBCOPY, ICEGENER and SMP/E
Excellent proficiency of JCL constructs, rules and coding
Good programming knowledge in REXX language is an advantage
Proficient in system configuration knowledge such as updating PARMLIB and PROCLIB members

Senior Technical Analyst Resume Examples & Samples

Knowledge of Subversion, CA Harvest, Microsoft Team Foundation Server, GIT
Knowledge of Windows, Unix, Linux server operating systems
System Development Programming experience
Java\.Net Development Programming experience
Knowledge of Jenkins, Maven, Apache Ant, NAnt
University degree minimum 5 years experience in the relevant field
Application build approaches/methodologies
IT Standards, Methodologies, SDLC, SCM & audit requirements

It-senior Technical Analyst Resume Examples & Samples

Establish and document the current and proposed future IT infrastructure portfolio, standards, and procedures according to industry best practices
Produce appropriate design artifacts representing desired changes in technical architecture
Serve as technical point interface for infrastructure platform vendors, reviewing designs with the vendors where appropriate and driving improved service from these vendors where needed
Work with internal and external resources assigned, to develop requirements into technical specifications
5+ years’ experience in the implementation of structured design and architecture processes in a corp. environment
5+ years of working knowledge of mainframe z/OS and DB2 infrastructure, including knowledge of mainframe databases, monitoring and version control tools
Excellent communication skills, both written and spoken
Retail experience a plus
Efficient team management skills
Datacenter infrastructure-Unix/Linux open systems, storage and virtualization (VMware)
Networking, telecommunications, wireless platform
Middleware and Java platform-Jboss, EBS

IT Senior Technical Analyst Resume Examples & Samples

Perform software design and development activities within a portfolio of custom-built web applications to implement planned changes, enhancements, and break fixes
Perform 3rd level systems support to resolve production incidents in a timely fashion
Design and develop new software solutions as either a single contributor or by collaborating with a larger project team
Provide technical consultancy for emerging projects; work with project teams to review and validate requirements, evaluate technical feasibility, and identify architecture options
Develop time and cost estimates for new or modified work items including constraints, dependencies, and other variables under the guidance of the IT Manager, Project Manager, or Project Lead
Develop and maintain technical documentation on current and future state of information technology systems, applications, interfaces, and processes
Manage and maintain code within the source control repository
Adhere to established change control processes to deploy code across development, test, staging, and production environments
Provide oversight and occasional management of contracted or junior developers
Reverse engineer legacy systems and/or components
Provide oral and written status to IT and business management, highlighting risks and issues
Complete all work in accordance with corporate established SDLC processes
Research and analyze new technologies, tools, and practices that may benefit the team and/or systems portfolio
4 - 7 years of advanced progressive experience in the design, development, and support of database-driven web applications
Demonstrated development skills using the following tools and technologies: Microsoft Visual Studio, ASP.NET, C#, MVC Framework, Web Services, Classic ASP, Microsoft n-Tier Architecture, XML/XSLT, AJAX, JavaScript, Object Oriented Development
Demonstrated understanding of an enterprise class RDBMS system, preferably Oracle with PL/SQL experience
Demonstrated experience with a formal SDLC process including; planning, analysis, design, documentation, QA/testing, training, and maintenance
Demonstrated experience in collaborating with stakeholders and business process owners
Experience with creation and maintenance of functional and/or technical specifications is required

Senior Technical Analyst Resume Examples & Samples

Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform
Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs
Handle moves, adds and changes for contact center agents and supervisors
Support additional telecom technologies, such as: IVRs, Voicemail, Mobility apps and Call accounting systems
Participate in meetings with various business units to assess their contact center requirements and work with the Telecom team and vendors to develop the appropriate call center design
Help develop and administer training as needed for the business unit agents and supervisors
Create and maintain documentation on system configurations, diagrams, call flow designs and training materials
Work with the senior analysts to create, test and update business continuity plans
Work closely with vendors and carriers to resolve contact center and Telecommunications related issues
Work closely with Information Technology departments on a regular basis as required to support various Telecommunications technologies
Stay abreast of the latest advancements for contact centers. Create plans to evaluate new technologies before releasing into the production environment
Assures compliance of the Telecommunications environment with security standards and policies. Adheres to all applicable policies and procedures
Required to respond to emergencies and outages during off hours
PBX Administration
Computer Telephony Integration(CTI)
Call Recording and Quality Monitoring
Interactive Voice Response Systems (IVR) with Speech Recognition Technology
Auto attendants and hunt groups
Call Center Reporting
Cisco UCCE, CVP(IVR), CAD / Finesse, UCM, Unity Connections
Work Force Management applications
Predictive/outbound dialers
Customer Relationship Management (CRM) system integration, such as Salesforce
Speech Analytics
Experience & familiarity with Microsoft Lync OCS, 2010 or 2013 a plus
Experience with VOIP, SIP, TCP/IP and SQL queries
Experience with Cisco EIM and Outbound dialer a plus
* Learn more about us on Instagram @aramarkcareers ***

Infrastructure Senior Technical Analyst Resume Examples & Samples

Provide thought leadership for distributed and web technical solutions for consumer channel
Lead the virtual team
Provide recommendations to B/RSLs on team size, structure and membership
Familiarity with .NET/IIS, Sharepoint and database products such as Sybase, Oracle, SQL Server and ANSI SQL

IT Senior Technical Analyst Resume Examples & Samples

Develop, lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques
Oversee all technology implementations, systems support, and innovation at Yosemite National Park
Drive productivity and cost efficiencies by maximizing the impact of the investment in
Manage, monitor, and respond to service requests and support issues for all IT services in the park
Align with Yosemite Hospitality leadership at Yosemite to evolve and innovate the technology capabilities to insure IT services are fully supporting operational needs
Establish information technology service and support model delivered by the Yosemite Hospitality IT support team and insure all service is delivered at the highest level
Provide leadership and accountability to all commitments made by Yosemite Hospitality and drive to exceed all client expectations
Maintain close working relationship with Yosemite Hospitality operations team, Leisure business senior leadership, Aramark IT and other line of business IT Leaders across the Aramark operating portfolio

Senior Technical Analyst MBD / Inertia Resume Examples & Samples

Generally assigned to increasingly complex components, sub-assemblies and systems, to apply both analytical and fundamental kinematics / dynamics skills and knowledge to support current and future projects / programs
Serves as a technical specialist, applying advanced theories, concepts, principles, and processes for an assigned area of expertise
In addition to MBD projects the analyst will also be required to work on excel based inertia calculations projects
Employ analytical, quantitative and programming skills (using python, C++, VBA and statistical applications) to create new tools and eliminate repetitive processes
Utilizes knowledge of current procedures, regulations, customer and industry requirements and practices to successfully create or assist in defining product specifications for a wide variety of complex issues in order to obtain new business, operational cost, timing, safety, reliability, quality, and\or manufacturing feasibility. Consults with engineering personnel regarding design specifications, manufacturing processes, legal, safety, and governmental requirements
Represents the engineering department as appropriate on technical program issues both internally and externally
Maintains affiliations with, and represents the company in appropriate professional, technical and educational groups
PhD in Engineering required (M.Sc. in Mechanical Engineering preferred)
Proficient in the use of MSC ADAMS software (minimum 5 years)
7 years of directly applicable industry experience in product simulation, analysis and testing
Familiar with programming languages such C, C++, Java, HTML, MATLAB/Simulink, VB/VBA, Multisim, Python

Senior Technical Analyst Resume Examples & Samples

Provides application and system support for the Kronos technical environment
Pro-actively monitors and maintains the Kronos technical environment regarding infrastructure, configuration or performance, coordinating with Group IT or vendor as needed
Assists or performs service pack installations, system upgrades, and implementation of new functionality as determined
Provides support for on-call rotation including 24/7 support, weekend and monthly maintenance support as needed
Collaborates with functional leads on comprehensive system planning, coordination, development, execution and monitoring. Provide expertise in application performance, scalability, reliability and security
Provides application and system support for development, QA/testing and production environments. Performs system migrations between environments and data loads as required
Assists with the implementation of new functionality as determined. Configures, tests, supports and monitors interfaces as required
Relies on instructions and pre-established guidelines to perform the functions of the job. Adheres to change management procedures to ensure proper tracking, documentation, testing and approval is provided regarding changes to the environment or application
Collaborates with functional leads and application consultants regarding business requirements and to write the design specifications for system solutions
Ensures solutions conform to current industry standards as well as to Aramark’s guidelines and standards
Provides subject matter expertise of commonly-used concepts, practices, and procedures within the area of Workforce Management. Applies principles and techniques to evaluate systems during development and throughout the life-cycle of the hardware and software
Design, develop and unit test interfaces to/from the Kronos application or other technical configuration; manage and perform migrations throughout technical environments
Record, report, and track issues/bugs to accurately depict the status of the system. Apply strategies and approaches to identify risks with implementation, assessing their likelihood, and initiating strategies to test for those risks. Report and communicate project risks, progress and status to management
Uses automated and manual techniques to perform tests designed to identify errors or issues with applications or the environment. Defines and tracks quality assurance metrics such as load and resource usage
Analyzes requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations
Requires 4-7 years of related IT experience
Proven experience with large-scale, full-cycle, client-based enterprise software implementations
Minimum 4-7 years of experience with database technologies (Oracle, SQL Server) including normalization, constraints, indexes, triggers, and SQL
Proven ability to analyze and solve problems. Proven ability to write clear and concise requirements and design specifications
BA/BS degree - Computer Science, Engineering and/or Mathematics preferred
Knowledge of ASP.NET (VP.NET or C#) programming languages a plus
Requires 4-7 years of related IT experience with large-scale, full-cycle, client-based enterprise implementations
Experience implementing Kronos Workforce Timekeeper
Experience in hospitality, retail environments a huge plus
Experience with ASP.NET (VP.NET or C#) programming languages a plus

Infrastructure Senior Technical Analyst Resume Examples & Samples

Excellent knowledge of the operation systems Linux, AIX
TIBCO Suite of products Knowledge - To manage TIBCO servers and associated infrastructure for all users in the groups making up Citi in Asia, EMEA and globally where required
2nd/3rd Line Delivery and support for TIBCO and AMX-BPM administration
Creation of the operational support organization to cater for applications using TIBCO BW/BE/EMS/Plug-in and AMX-BPM on Linux infrastructure during the project and transition phase
Manage day to day activities of the team to ensure deliverables and service levels are met
Be responsible for the appropriate provision of resource and priority calls where necessary
Develop and implement ways of eliminating service outages and incidents
Ensure all activities are consistent with the Citi strategy
Motivate and Inspire individuals, managing performance and identifying training needs as when required
Good exposure the production environment and support
To be self motivating and inspirational to management, peers and team
Be capable of building sustainable, successful relationships both internally and externally
Be delivery focused, managing time effectively taking account of priorities
Be capable of building successful, delivery focused teams, prepared to go the 'extra mile'

It-senior Technical Analyst, Shared Services Resume Examples & Samples

Develop and program on the Unix and Windows OS platforms with a focus on Perl, ASP, PHP, and IIS Web server
Oversee day-to-day activities for middleware applications and will be responsible to oversee the support team operations. Support availability will be required, 7 by 24
Work with IT and business stakeholder to secure and document business requirements for projects requiring technological solutions
Monitor and analyze reported incidents for root cause analysis and resolution
Administer and participate on the team responsible for the File Transfer, Enterprise Management, and SSO systems and platforms
Bachelor’s degree in Information Technology or Information Systems or equivalent work experience
Minimum of 3-5 years related experience in a senior technical analyst role within an IT department
Technical background is required with solid knowledge in system design and analysis principles with solid coding development techniques
Familiar with the z/OS and VMS platforms is a plus
Familiar with Visual Basic, C#, Powershell and MQSeries is a plus
Citrix and SCCM infrastructure experience is a plus
Strong written and verbal communications is required

Senior Technical Analyst Resume Examples & Samples

Resolve and provide guidance on new and / or complex situations with map production processes
Lead efforts pertaining to prototyping of new tools and processes at high volume production center/OPC
Identify potential areas for effective utilization of existing tools and provide inputs for improvement
Identify opportunities to automate commoditized work and simplify complex work involved map production processes
Perform FMEA for upcoming tools and processes to enable launch to scale
Participate in planning and prioritization of new tool development while collaborating with engineering teams
Deep dive into issues requiring in-depth technical acumen
Perform training need analysis and provide inputs to the Training Team
Engage early with stakeholders to identify upcoming technology and process changes to provide timely inputs and act as a link for providing guidance to Technical Analysts

Infrastructure Senior Technical Analyst Resume Examples & Samples

Responsible for system administration for Linux, Windows servers and IBM Platform HPC services
Configures alerts, and monitors system performance and utilization
Tracks vulnerabilities and applies appropriate patches and upgrades
Assists with performing analysis of planned changes
Works with the team to develop Grid Support and operations documentation
Grid Support Admin with enterprise level skills in Linux and Windows physical and virtual environment management experience
8+ years of proven experience with Linux and Windows, and IBM Platform Symphony and LSF
Working knowledge of standard Linux, Windows , IBM Platform Symphony, GPFS and LSF
Working knowledge of standard Linux security methodologies, hardening procedures, and best practices
Analyze server and storage characteristics (e.g., CPU behavior, latency, transmission speeds, packet loss and throughput), triage and troubleshoot problems along with Grid Clusters specifically IBM Platform Symphony 6.1.1 and LSF 9.1.3 with GPFS FPO
Experience with 3rd party monitoring tools and analyzers
Proven experience with complex multi-site and global network design, multi-layered switch environment, firewalls, VPN, Load balancers, DNS
Ability to prioritize, and work well under pressure
Excellent communication and documentation skills, both in technical and non-technical arenas
Ability to work with a global support team
Documenting and mentoring skills
Relevant platform certifications

Senior Technical Analyst Resume Examples & Samples

Quality assurance planning and execution
Developing and maintaining automated test scripts
Developing and maintaining manual test cases
Participate in story showcases from development team ensuring acceptance criteria is met prior to deploying to QA
Coordinate with interfacing applications to ensure end to end testing environments are aligned and ready when required
Executing manual regression testing
Co-ordinating automated testing
Co-ordinating UAT
Reviewing defects, convening triage meetings and producing defect reports
Contributing to knowledge management
Contributing to environment support (non-production)
Contributing to technical, procedural and audit documentation
Review QA error logs and seek explanation for all unexplained errors. This particular project aims to deploy an eCommerce Structured Products Dealing Application to a number of Asian countries
Foreign Exchange Trading and Pricing Knowledge and/or Money Market/financial experience preferred
Experience testing software in an automated fashion; eg experience with Java, JUnit, JBehave, Selenium, Javascript, JSTestDriver, Jasmine, QUnit; Concordion, Maven, IntelliJ (or similar), AutoIT, Jira, comfortable working in Unix or Windows
Quality assurance experience
Knowledge of SDLC and Agile/Scrum methodology
Excellent communications skills, both written and oral
The ability to work under pressure and to tight deadlines
FIX protocol
UNIX scripting skills

Infrastructure Senior Technical Analyst Resume Examples & Samples

Excellent knowledge of the operation systems Linux, AIX, Solaris
Good knowledge on security products like powerbroker, SCPIER etc and performance tools like Patrol, BGS and backup tools
Good exposure to storage management & Backup infrastructure

It-senior Technical Analyst Resume Examples & Samples

Deliver team consulting testing solutions based on cutting edge testing solutions
Lead the testing strategy, framework and methodology by leveraging industry best practices within Toys R Us (TRU) SDLC
Responsible for the test planning, coordinating and execution of all Load and Performance based testing and resources to support
Serves as the single point of contact for all performance and capacity plans and tests
Provide regular written status and feedback to the team
Create testing planning and methodology documentation
Coordinate and participate in technical onsite training of Performance and Load Testing tools
Strong testing architecture experience to provide testing strategy for TRU projects
Strong system integration experience (especially in service and database level) to analyze performance hit and to provide solutions
Hands-on programming skill in Java/HTML/PHP/SQL/Perl/shell script or equivalent for performance tuning required
Ability to communicate highly technical information
Excellent listening, presentation, analytical, and problem-solving skills
Exceptional communication (written and verbal) and interpersonal skills
Ability to prioritize workload among quickly changing priorities
Impeccable integrity and character
High energy with strong multi-tasking capability
5-10 years of performance, capacity, and load testing design experience
Experience working with teams in complex IT environments
Experience applying testing methodologies with TRU project teams
Hands-on experience using automated testing performance tools in the industry
Prior experience using cloud solutions (like Amazon and Microsoft Azure)
Hands-on experience following different SDLC methodologies (both waterfall and agile) a plus
Experience of leveraging Apache software (like Hadoop and Sqoop) for fast delivery and proof of concept
Experience with large global Fortune 500 companies preferred
Experience with functional test automation tools preferred

It-senior Technical Analyst Resume Examples & Samples

Demonstrated ability to make appropriate scoping decision
Minimum of 2-3 years software experience in a technical role
4+ years of work experience in the Performance Testing arena
Performance testing experienced
Knowledge in at least one of the following programming languages: Java, C/C++, Perl, C#, VB
Knowledge in various operating systems: Linux and Windows are must
Degree in Computer Science or equivalent
Ability to communicate highly technical information to business professionals
Must be able to thrive in a fast-paced environment
Proficiency in web infrastructure components (Databases, Application Servers, Web Servers, etc.)
Proficiency in analyzing HTTP/HTTPS message traffic
Proficiency in Linux and/or Windows system administration
Proficiency in JavaScript, XPATH, XML, and XSLT
Proficiency in testing methodologies and competitive testing tools
Knowledge of Network design, operation, and performance tuning
Knowledge of system performance analysis and capacity planning
Analysis and design skills of moderate complexity
Experience with performance testing tools such as LoadRunner, Silk Performer or JMeter

Senior Technical Analyst, E-discovery Resume Examples & Samples

Works with Litigation Support and e-Discovery Team to respond to court or regulatory inquiries regarding steps taken to preserve and collect potential evidence
Assists with the collection of ESI in an efficient and defensible manner
Manages complex preservation, collection, searching, and review requirements
Executes all processing activities and addresses exceptions
Works with T&O on implementing preservation and collection requirements
Manages the internal handling, documenting, and management of potential evidentiary records
Maintains chain of custody logs tracking the handling and management of potential evidentiary records
Sets up databases for legal review and internal investigations
Works with Litigation Support and e-Discovery Team to determine the most efficient technical setup for new matters, assigns users to the cases and establishes user security levels
Works with/trains case owners on e-Discovery technology, including early case assessment tools
Uses and demonstrates the effectiveness of technology assisted review tools (predictive coding)
Sets up review workflows, including quality control workflows
Manages document exports for secure transmission to external parties
Monitors existing levels of available ingestion, hosting, and user access and anticipates scalability
Monitors system performance and works with T&O or external vendors to resolve issues as they arise
Works with legal team to analyze and respond to e-Discovery requests in line with the principle of proportionality
Assists with metrics to support the principle of proportionality to balance e-Discovery costs against amount of claims
Answers questions and provides technical guidance and support to lawyers and other professionals on matters related to e-Discovery
Assists with the maintenance of the Enterprise’s automated legal hold database
Recommends the appropriate technology and processes to extract electronic evidence
Strategizes with external vendors and service providers on current and upcoming cases
Sources technology and tools for potential operational innovations and enhancements aimed at building the e-Discovery in-house capacity
Stays up-to-date on emerging technologies and their potential effectiveness in current system and determines the practicality of changes and modifications to current systems
Participates with T&O in choosing Enterprise-wide technology platforms
Participates with other stakeholders on issues relating to information governance and associated technology systems
Promotes culture of productivity by sharing information and technology tools to increase response times across the Enterprise
Maintains confidentiality of enterprise and employee information
Participates in continuing legal education seminars on e-Discovery both as an attendee and speaker
Performs other related duties as may be assigned from time to time
Ability to function independently with confidence in a dynamic business environment with increasingly complex operational requirements
Ability to work effectively with various stakeholders to achieve consensus and re-align priorities
Ability to become technical specialist in multiple e-Discovery platforms including HP Autonomy, Relativity, Summation, Concordance
Ability to design, implement, and maintain a complex e-Discovery database
Ability to build complex, effective, and demonstrative Boolean electronic searches
Ability to demonstrate to non-technical users results of early case assessment applications
Ability to design and implement tier-level document review workflows
Ability to advise on conceptual and keyword search terms for targeted, manageable data collections
Ability to validate recommendations using statistical formula based on precision and recall percentages
Ability to prioritize and organize work and manage multiple tasks ensuring deadlines are met
Ability to take initiative and work independently and exercise good judgment
Ability to persuade and influence others in adopting new technologies to increase productivity
Ability to inspire and influence others across organization toward achieving a desired result
Ability to handle and protect confidential material
Ability to manage work on multiple, simultaneous projects in a time-pressured environment where priorities are constantly changing
Willingness to learn and accept challenges
Ability to work co-operatively as part of a team
Flexibility to work extra hours when required
Positive, professional disposition with dedication to providing quality services
Undergraduate or equivalent experience – relevant designation (e.g., technology accreditations)
Strong and effective written and oral communication skills
Understands legal and technology terminology
Accuracy, attention to detail, proof-reading and editing skills
Basic accounting and math skills
Thrives in fast-paced and changing environment
Willingness to take on responsibilities
Proactive and able to work independently, as well as being team player
Minimum 5 years or more experience in design and/or administration of Relational Database Management Systems (RDBMS) for example MS SQL Server, Oracle 9i or MySQL
Beneficial – any experience with e-Discovery tools and processes, such as HPE Autonomy, Summation, Relativity

IT Senior Technical Analyst Resume Examples & Samples

Focus on implementation and support for Oracle Simphony to ensure delivery of solutions and services
Implement optimum configuration and verify successful completion of all Simphony scheduled tasks to minimize performance impact
Maintain proper documentation of current environment within change management guidelines
Collaborate on the development of new and current technology and services
Assist with data integrations into and out of Simphony and other Oracle Hospitality Suite products
Identify process improvements and standards to reduce environment impact and implement accordingly
Provide off hour support for production environments and escalations
Support software upgrades and releases
BS degree in Information Systems, Computer Science, or related discipline relevant to functional area
Project Management and planning techniques as well as project life cycle planning is a must
Proven ability to manage and lead projects
Strong oral and written communication skills, with a proven ability to write technical documents
Five to seven years of experience in support of Oracle Simphony products
2 to 3 years in the administration of Simphony including database tuning and optimization
2 to 3 years in the management of mission critical high volume production systems
Previous experience in software development is a plus
Experience with Simphony configuration, including XAML writing, ISL writing, and custom report development is a plus

Senior Technical Analyst Resume Examples & Samples

Gather requirements from the client to support new functionality and changes to the entire Workday Solution within the areas of configuration / integrations. Transform business requirements into technical requirements
Develop / configure integrations for the HCM and Payroll Workday Solutions at WBEI. Analyze the type of integration required (EIB, Core Connector, Studio, etc.). Perform required unit testing in Sandbox, Functional Acceptance Testing, User Acceptance Testing, adhere to required change management procedures, and train end users as appropriate
Responsible for triage and issue resolution, working with WB Technical Solutions / Clients to determine root cause and implement corrections. Responsible for ticket management, SLA analysis and root cause analysis. Attend and present updates for weekly client ticket review meetings
Responsible for Regression Testing the Workday Solution, including but not limited to Bottomline application, during biennial feature updates, documenting results and implementing corrections through configuration or integrations, as needed
Responsible for managing changes between Workday tenants and ensure that changes are properly tested / approved, and migrated to production using Warner Bros. standard procedures

Infrastructure Senior Technical Analyst Resume Examples & Samples

Responsible for system administration for Linux servers and services
Works with the team to develop system administration operations documentation
Server Admin with enterprise level skills in Linux and AIX physical and virtual environment management experience
8+ years of proven experience with Linux and AIX
Working knowledge of standard Linux backup and recovery tools
Analyze server and storage characteristics (e.g. CPU behavior, latency, transmission speeds, packet loss and throughput), triage and troubleshoot problems

Senior Technical Analyst Resume Examples & Samples

Develops, supports, and manages application code, user interfaces, and third-party integration components for the customized Workday solution using Workday Studio, EIB, Calc. Fields, RaaS, Web Services, XSTL and xPath
Partners with Clients and Technology Solutions to define and capture business requirements, technical requirements, determines scope, and estimates the effort in the development of Technology requirements. Leads application development related activities while ensuring that appropriate governance exists for all delivery of technology solutions
Responsible for triaging issue resolution, working with WB Technology Solutions and Clients to determine root cause and implement corrections. Responsible for ticket management, SLA analysis and root cause analysis. Responsible for weekly client ticket review meetings
Responsible for reviewing release notes and regression testing Workday Solution during the twice yearly Feature Updates, documenting results and implementing corrections through configuration or integrations, as needed
Responsible for managing changes between Workday tenants and ensuring that changes are properly tested and approved and migrated to production using Warner Bros. standard procedures

Senior Technical Analyst Resume Examples & Samples

Manage triage and issue resolution for the portfolio of HCM and Payroll integrations and applications. This will involve working closely with Clients to determine root cause and implement corrections. The position will create and present meeting deliverables to Client weekly regarding outstanding service tickets, SLA breaches, and root cause analysis
Gather requirements from the client to support changes to existing integrations and applications or the development of new integrations or applications. Meet with Client and business partners to gather business requirements. Turn the business requirements into technical requirements, ensuring the changes support, and are fully compatible with, all downstream applications and processes
Provide general support for integrations and applications; including using various tools to ensure integrations execute properly within the operational schedule, reviewing/updating functional and technical design specifications, and responding to internal and external HCM and Payroll inquiries
Support regression testing of the Workday Solution during semi-annual Feature Releases, documenting results and managing configuration or integration corrections, as needed

Infrastructure Senior Technical Analyst Resume Examples & Samples

Demonstrated experience in design/build for OEM environments, with OEM 12c experience preferred
Manage and maintain Oracle RAC, Oracle OEM database servers across multiple cloud environments
Research and resolve oracle, mongodb and mssql software and database problems
Monitor and tune performance of Oracle Databases
Evidence collection in support of audit deliverables
Must be a good team player and work well with others

Infrastructure Senior Technical Analyst Resume Examples & Samples

A sound history of building good relationships with partners and customers with strong customer focus
The ability to generate ideas and challenge established processes
The ability to work through problems in a methodical approach while under pressure and have a proven track record for delivering clean, efficient and reusable code
Ability to formalize reports, charts, action plans and presentations as needed
Confident & positive can-do attitude
Display a flexible attitude to work
Ability to sell an idea or approach, present to new audiences and be comfortable on calls/meetings with senior and/or technical specialists
Ability to time manage and multitask
Articulate (both in writing & orally)
Ability to adapt to new methods and processes quickly. Overcome difficult scenarios and complex problems through the application of logic and Java skills
Utilize and or create tools and processes to support and automate tasks in the environment
Knowledge of the HP BSM application – OPS A/B a plus
Some experience in Perl, Python, Jython, SQL and Java a plus

It-senior Technical Analyst Resume Examples & Samples

Lead in providing technical solutions to complex business problems
Translate business user concepts into solutions using the given architecture
Review functional designs and translate into technical solutions
Review detailed design documents
Ability to lead meetings and discuss solutions with peers
Work with internal and external resources assigned, to develop the requirements into technical specifications
Participate in the design of the implementation plan
Lead on the development, testing and deployment of technical solutions
May be responsible for assigning daily tasks/work to junior level staff on project teams
Retail systems experience is required to be considered for this position
Experience in supply chain with a focus on order management a plus (Manhattan Associates)
4 years Technical Analyst experience is required
Ability to work effectively in a team-oriented and highly collaborative environment
Strong written, verbal and visual communication skills
Demonstrated knowledge of software development lifecycle methodologies and practices
Ability to deliver critical solutions on-time from project initiation through post-implementation
Strong desire to learn and work with multiple applications, tools, and technologies
UNIX and Oracle skills required. Other databases and OS capability a plus
AMQ and web services experience necessary
Knowledge of order management or basic supply chain concepts a plus
Bachelor's degree is preferred

IA Senior Technical Analyst Resume Examples & Samples

Interpret IAVAs
Prepare report of investigation for PENCERTS (penetration certs which identify potential security breach/policy violations)
Collaborate with other members of the IA team on daily issues
Ability to maintain an active clearance
A Bachelor’s degree and a total of 10 years of relevant IT experience
DoD 8570 compliant by obtaining/maintaining required certifications such as; Security+
Vulnerability scanning experience using Retina and/or Nessus
Experience with TCP/IP network protocols
Experience with DIACAP and NIST 800 series requirements
Experience documenting technical standards and procedures
Familiarity with vulnerability scanning techniques
Linux/UNIX and Windows OS security
Knowledge of Federal computer security policies
Understanding of hacking techniques and methodology

Senior Technical Analyst Resume Examples & Samples

3-6 years’ experience as a technical analyst or data analyst, in an engineering or technology operations environment
Experiencing delivering business analytics
Excellent project management skills needed, including issue tracking, research, cross-group collaboration, and communication
Strong problem resolution, judgment and decision making skills required
Proficiency doing data analysis using Excel, Power Pivot, Power Query, SQL, and Power BI required
Experience with complex data stores and big data platforms, such as Cosmos and Hadoop, required
Prior experience and knowledge of MS systems tools such as MS Sales, Azure Insights, Commerce Platform and Commerce BI preferred
Knowledge of forecasting, demand planning, statistical learning and machine learning preferred

Senior Technical Analyst Resume Examples & Samples

Strong background with development and supporting real-time Data Warehouse (DW) installations/operations
Must be able to think strategically and assess impacts to existing projects and activities as they design for new projects while adhering to SDLC fundamentals
This position requires the ability to translate functional requirements to technical specifications. This candidate will be asked to build conceptual models, logical models, and physical models
Must be able to juggle multiple projects at one time
Strong capabilities in PL/SQL and Data Warehousing design and techniques using Oracle RDBMS
Hands on experience with implementation of database schemas and stored procedures. Ability to provide database optimization and performance tuning guidance and support
Must be willing and able to provide Administrative and technical support of the various Cognos BI and MS Web technologies
Experience with Linux shell scripts, enterprise scheduling and coordination using Autosys
Experience in web based graphical user interface development (XHTML, DHMTL, XML, JavaScript, etc.) a plus

Rohq-cti-infrastructure Senior Technical Analyst Resume Examples & Samples

5 years of experience in working with Active Directory in a global or regional environment, ideally in the banking sector
5 years of experience with a Client Automation Toolset, preferably HPCA or SCCM)
Ability to understand how complex systems interconnect in a large international environment
IT Academic qualifications
High caliber individual
ITIL and MCSE certified
HPCA, SCCM, PowerShell certification a plus
Experience with the Citi Distribution Portal (CDP) a plus
Strong knowledge of AD, HPCA, SQL, scripting, Network and database technologies
Thorough understanding of Microsoft Desktop/Server/Database and office automation technologies
Strong data analysis and data manipulation skills
Technical writing, reporting and presentation skills
Knowledge of many in-house processes and technologies will need to be acquired
Problem solving skills and attention to detail
Creativity, flexibility and ability to take initiatives and retain ownership
Ability to deal with crisis and work under stress
Ability to multitask and deal with a large workload including dealing with priorities and schedule planning
Ability to work effectively in a global team with teammates located in different regions and time zones

Infrastructure Senior Technical Analyst Resume Examples & Samples

The role is part of Asia Pacific (AP) CIS Business Office. The Business Analysis (BA) is responsible for regional business management activities across AP CIS
The BA supports the Head of AP CIS, with daily operations activities related to reporting/ metric productions, financials, approvals, communications, HR/ workforce and Risk/Record Management
The BA is also responsible in project managing, tracking and reporting of various initiatives driven by AP Head of CIS

Senior Technical Analyst Resume Examples & Samples

Conducts performance audits of the preventive maintenance system, labor entry system and access controls
Analyzes and benchmarks the National Data Center team performance compared to industry best practices and standards
Surveys the National Data Center team customers and provides reporting and insights on improvement
Participates in the development of budgets and financial controls. Performs expense audits
Manages the development and tracking of key performance indicators and metrics
Assists in the creation of reporting and communications
Interface with other areas of TWC, including; legal, sourcing, IT to manage projects and objectives
Creates regular reports on performance of the team, health of centers and tracking of objectives
Supports the expense management initiatives of the National Data Center team. Partnering with sourcing on labor and material procurement

Senior Technical Analyst Resume Examples & Samples

Conduct day to day L2/L3 activities
Integrating with OMNIBUS of created alerts for 24x7 monitoring
Transaction recording, promoting transactions, defining business services, defining business applications

Dialer Senior Technical Analyst Resume Examples & Samples

7+ years of experience in infrastructure experience
Applications-Aspect, UIP, Aspect ALM, basic dialer operations and architecture supporting both inbound and outbound
At least 3 years of OS, Linux and Wintel
3+ years Database knowledge-Oracle, Sybase and SQL Skills preferred
Architecture-Telephony, Networking, SIP, VOIP, Voice Recording, IVR's and TCM preferred

Rohq-cti-infrastructure Senior Technical Analyst Resume Examples & Samples

Minimum 6 years experience in Payment Card Industry
Strong understanding on Payment Topology, Messaging Standards e.g ISO8583, NII, ASCII/EBCIDIC
Well-verse in Payment Industry Security Standards is a must
In-depth Network knowledge is a must

Senior Technical Analyst Resume Examples & Samples

Four to six years of progressively responsible experience including, but not limited to, in depth, hands on expertise with Oracle data warehouses using Oracle workflow and Oracle warehouse builder, database design, performance improvement and implementation (ideally including exposure to DB2, ORACLE, and SQL Server environments), applying relevant set of tools is required
Should have a strong awareness of DBMS trends and their implications
Strong analysis, organization, communications, interpersonal skills and project management skills is essential
Proven leadership experience needed
Solid proactive decision making skills required
Experience leading distributed teams is preferred

Taleo TCC Senior Technical Analyst Resume Examples & Samples

Define technical requirements management strategy for a project
Lead client and systems technical requirement meetings to elicit and understand the client's needs/requirements and identify issues to complete the scoping
Perform gap and/or impact analysis
Conduct technical project reviews on key deliverables
Review, validate and edit client technical requirements artifacts based on domain knowledge/expertise and understanding of the client's business process and challenges
Coordinate reviews and sign off to technical analysis/requirements deliverables with appropriate stakeholders
Understand business requirements to convert them into technical system specifications, design documents and data maps
Work with offshore resources on the development to meet the necessary technical specifications and design
Manage offshore project resources on development of Tech specifications and to ensure key technical deliverables are met
Work with testing lead to develop system-testing specifications and use cases
Provides support in preparing critical User Acceptance scenarios and managing UAT activity
Deploy/migrate the product within the client environment
Work to identify dependencies, opportunities, risks, costs, timelines, and assists with the creation of the delivery plan
Identify and manage all technical risks for the project
Act as a technical subject matter expert for the internal team
5+ years of Recruiting HRIS experience is required; 2+ years specific to Taleo Application with TCC experience (this is a technical role, not functional - hands-on Taleo System experience is required)
Experienced designing and building integrations with Taleo and downstream applications
Experience working with Unix and XML coding preferred
Experience in understanding business requirements and translating them into design solutions, and taking design through development, testing and into deployment (ability to work through entire SDLC)
Experienced working in an Ongoing Support model

Senior Technical Analyst Resume Examples & Samples

Establishing benchmarks and KPI necessary to run the DevOps and Release Management practice
Building a repeatable and reproducible means of gathering data and exploiting it to our benefit
Driving a cadence to review trends against targets and make recommendations for how to course correct or make improvements based on the information at hand
Understanding what it means to be effective first and efficient second
Communicate complex ideas and information in a clear and articulate manner
Challenging the status quo in a collaborative fashion and be willing abandon efforts and directions that aren’t paying off
Build skateboards first. You understand what MVP means and can deliver incrementally
Five plus years’ experience in churning through numbers and making sense of the world using data and information
Demonstrated experience pulling together, presenting & leading reviews of the information with senior technical leadership
Experience with technologies such as
Strong accounting and/or finance acumen is a plus

Senior Technical Analyst Resume Examples & Samples

To assist in the management of the day-to-day Project activities of the reporting team in QlikView & OBIEE (100%)
Have an end to end understanding of the Qlikview 10x/11x and OBIEE 11g infrastructure to build Qlikview and OBIEE dashboards as per the BRD/Solution Design
Good knowledge on QlikView and OBIEE to create dasboards/reports from multiple sources
Coming up with new ideas to the team on making the reports more informative and attractive
The investigation and resolution of system issues,
The provision of “Expert Advice” to the Functional Analyst, Domain Leads and Business Administrators on the technical aspects of the system,
Maintenance of the QlikView and OBIEE user access and security systems

Infrastructure Senior Technical Analyst Resume Examples & Samples

Details experience with installing, configuring and maintain server OS and related software applications
Windows 2008/2012 Server
EPo

Infrastructure Senior Technical Analyst Resume Examples & Samples

L3/L2 BAU support and coordination
Coordination of non-project tasks
Liaising with Global teams
BAU migrations and VTM deployments
Break-fix troubleshooting
Production BAU calls for Global
Thorough understanding of different flavor of Unix
Able to troubleshoot and resolve problems under pressure

Infrastructure Senior Technical Analyst Resume Examples & Samples

Strong negotiation/conflict management skills
Understanding of Oracle and Sybase Server database installation and design
10+ years hands-on experience supporting: Unix Solaris8 8/10 and RH4/5/6
4+ years working knowledge of Clustering/VERITAS
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layout

Senior Technical Analyst Resume Examples & Samples

Research, evaluate, and recommend solutions within the Wintel environment to improve performance
Test, validate, and implement technological solutions before they become operational in production
Document and maintain appropriate procedures that support the Windows Platform
Monitor and optimize the performance of various workloads. Create and maintain guidelines pertaining to setup/configurations of software packages and/or in-house applications within the operating system
Seek to provide candid and timely feedback to improve performance; share information in an open manner; foster teamwork and innovation by involving team members in problem solving, decision-making and creative thinking
Ensure that requirements to internal and external customers are met in a timely and cost-effective manner; solicit feedback from customers to identify opportunities to improve products and/or services; resolve minor conflicts and involve team members in problem resolution
Apply decision-making authority and autonomy needed to deliver accountabilities of job/role; seek approval from others on matters outside of job/role scope; when required, make decisions regarding the work and development of project team members
Minimum 5 years of experience in a large enterprise within the technical Windows environment
Expert level knowledge of Active Directory, SCCM, SCOM, Hyper V and Windows Architecture
Project Management skills capable of establishing a project plan and leading to completion
Quickly understand complex problems and develop solutions to resolve issues expediently
Effective written and oral communications skills in English and French are essential

Senior Technical Analyst Resume Examples & Samples

Work closely with application support teams to document, design and implement monitoring solutions that support improved application stability and performance
Act as the liaison between Developers, Application Support, Infrastructure and Project management groups to both implement new solutions and troubleshoot existing
Present and evaluate solutions objectively and facilitate conflict resolution
Communicate solutions to all stakeholders and varying levels of the organization
Ensure deliverables align with business requirements with measurable results
Drive increased awareness of the business value of application monitoring and performance tools by leading training and user group sessions
Lead and mentor other Technical Analysts
Identify and drive inclusion of monitoring and performance goals into existing processes
Initiate and lead discovery discussions with application teams to determine appropriate next steps based on the team’s knowledge level and current support or project status
5+ years of experience with Application or System Support
2+ years Application Monitoring experience, either as an application owner or implementer
1+ years of experience gathering and documenting business requirements for a variety of solutions
Intermediate experience with a variety of application and infrastructure architectures
Proficiency with MS Project, Word, Excel, Visio, PowerPoint
UnitedHealth Group work experience
Health care experience
Experience with a variety of monitoring products

Senior Technical Analyst With CA Siteminder exp Resume Examples & Samples

Support business and work with System administrators, developers and analysts with troubleshooting issues related to CA Siteminder / LDAP and Federation technologies
Work with vendor support, System administrators and architects on a regular basis
Experience with Federation product like CA Site Minder/Ping highly desirable
Ability to read and analyze logs on UNIX , Linux systems from multiple servers
Must have good work ethic and follow documented process

Senior Technical Analyst Resume Examples & Samples

Be the Technical Lead on employee research projects. Often working on multiple projects at different stages of the lifecycle. Needing to ensure work is delivered on time, within scope and budget. Will also need to manage change controls and cost for additional work
Attend project set-up meetings with client and project manager and liaise directly with client at key stages of the project: organizational hierarchy, online survey development and testing, report design and report distribution
Produce a suite of online reporting tools by configuring the SQL server database
Produce, often very large, numbers of visually attractive summary or highlights data reports using SSRS. Sometimes working with the UX designer to translate bespoke designs
Translate, often complex, organizational structures into a reporting hierarchy
Clean and aggregate large sets of survey data using SQL server
Oversee or be involved in the development of online surveys to collect data. To manage survey period providing regular updates to client and assist customer care team with technical queries
Adhere to quality processes throughout lifecycle of the project and to be innovative and analytical when checking all deliverables
Opportunities to specialize in certain technologies, be a product owner, attend sales pitches or mentor junior staff
Bachelor’s Degree or equivalent experience considered; Computing degree preferred
Experience in programming including SQL (SIS, SSRS desirable but not essential as training provided). Other languages we use include html, css, javascript and vba
Minimum 3+ years’ experience in a related and/or professional environment and able to demonstrate use of SQL on weekly or daily basis
Attention to detail and high capability to work on different projects in parallel
Previous experience in data analysis with the ability to understand and interpret data

Senior Technical Analyst Resume Examples & Samples

Provide technical support to the Identity and Access Management system
Ensure prompt, accurate status and feedback on all incidents and service requests to customers and management
Participate in and perform Security Operation processes and procedures including
Experience in user access security administration
Experience in using Identity and Access Management suite or other access provisioning tools
Familiarity with computing platforms, operating systems and databases, including Windows, UNIX, Databases (Oracle, Sybase, MS SQL), Mainframe, AS400, Lotus Notes, Oracle Applications and Active Directory user access administration protocols
Development background
Experience in ACF2 Security
Windows and Unix Operating Systems
Bean shell or equivalent shell scripting language
Knowledge on SQL
Ability to work in a demanding environment by prioritizing tasks and escalating/communicating issues as required
Proven ability to troubleshoot technical problems
Ability to seek assistance to overcome obstacles
Knowledge in SailPoint Identity IQ is an asset
LI-AJ2

Senior Technical Analyst Resume Examples & Samples

Must have active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
General experience with operating systems: Linux, and Windows
Practices and methods of IT strategy, enterprise architecture and security architecture
Network security architecture development and definition

Senior Technical Analyst Resume Examples & Samples

BA/BS Bachelor’s Degree with a technical focus
A minimum of three (3) years of professional experience
A minimum of two (2) years of experience with web content publishing
A minimum of two (2) years of experience with Content Management System technical support
A minimum of two (2) years of experience with Digital Asset Management System technical support
A minimum of two (2) years of experience with Microsoft Office Suite of products
MA/MS Master’s Degree
A minimum of five (5) years of professional experience
A minimum of two (2) years of management or supervisory experience
A minimum of two (2) years of experience working with HP/Autonomy Content Management System – 7.3x and above or equivalent CMS
A minimum of two (2) years of experience working with HP/Autonomy MediaBin Virage 7.x or above or equivalent DAM
A minimum of two (2) years of experience with HTML, CSS and code structure
Previous mentoring experience

Senior Technical Analyst Resume Examples & Samples

Experience analyzing and developing customer focused solutions
System integration/design knowledge and experience
Proven ability to actively and independently elicit and analyze information from multiple sources
Knowledge and applied usage of business/systems analysis best practices and methodologies
Experience with MS Office products
Experience with image editors, modeling software, and requirements management tools
Experience with development of solutions with JAVA/J2EE, SOAP (web services), database design, interface design, and/or process flows
Knowledge and exposure to RESTful APIs is a plus

Senior Technical Analyst Resume Examples & Samples

Contributes to the design, engineering and implementation of solutions to support operational or customer facing systems (MPS, RIK, Ship Center)
Performs requirements development, business analysis and application development for projects
Participates in the evaluation of new hardware, operating systems and infrastructure components
Creates software (drivers) packages for distribution to retail devices, copy print devices via client management tools
Provides 3rd level technical support for store retail infrastructure components including hardware, software, network, packaging, SCCM task sequence
Identifies areas where existing policies and procedures require change or where new ones need to be developed
Open to Knowledge sharing with the team
Provides technical guidance to the business services team and IT organizations as required
Identifies opportunities for continuous improvement
Recommends areas where existing policies and procedures require change or where new ones need to be developed
Bachelor’s degree (preferably in Computer Science, MIS or another technical field) or eight years of relevant work experience
Minimum of three years of experience in technical development role in various retail technologies
Minimum of three years of experience working with various operating systems – Windows devices, Linux and windows servers
Two or more years of experience working with enterprise systems management tools such as Microsoft System Center Configuration Manager (SCCM), WYSE packaging and Flexera admin studio
At least one year of experience with scripting technologies such as command script, VB script, shell scripts
Minimum of one year of experience working with networks, ports, security
External customer interface experience is required
Some Experience with Mobile technologies especially for Android OS preferred
Experience working in IT supporting a distributed environment strongly preferred; preferably Retail
Familiarity with regulatory requirements (PCI, PII, SOX)
Strong troubleshooting skills and root cause analysis
Self-motivated independent worker, able to lead initiatives with minimal direction from beginning to end
Open to exploring new technologies
Experience working with cross functional business and IT groups
Should have good organizational and communication skills

Senior Technical Analyst Resume Examples & Samples

Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Two years of broad technical experience required

Senior Technical Analyst Resume Examples & Samples

Position requires experience with UNIX O/S and Cache as required to perform Application Support
Work requires a professional level of knowledge of I/S technological systems at a level generally
Work requires the ability to interpret and execute Bon Secours Health System policies and procedures
Work requires logical analytical ability due to technical complexity of problems encountered to review or
A minimum of fours years hands-on IT experience, managing and directing information Technology
Installation of vendor packages including compiling and linking application programs

Senior Technical Analyst Resume Examples & Samples

Professional with experience on large projects/programs with multiple applications with multiple interfaces and/or 3rd parties
Familiarity with Agile and PMF project management processes
Familiarity with DevOps and Source Code Management
Different testing tools including test automation methodology
Different design techniques (e.g. OO. Top-down, structured analysis, component-based design) and tools
Expert in object oriented programming using .NET or Java
Expert in web programming languages HTML5, JavaScript, CSS (3 of them are must)
Comfortable working in a Node.js environment
Experience in developing or using web services or RESTFul API
Understanding distributed systems or Cloud technologies such as SoftLayer/AWS/Google App Engine/Azure
Database skills in both Relational and NoSQL. At least working knowledge in MySQL or MSSQL
Familiarity in developing application in Windows/Linux/Unix
Understanding in setting up application or web servers and configuring them
Experience in building highly scalable, robust, and fault-tolerant services that support our unique rate-of-growth requirements

Senior Technical Analyst IT Resiliency Resume Examples & Samples

Maintain an enterprise inventory of critical business processes and supporting IT systems
Guide and support the creation of consistent, comprehensive and high quality DR plans throughout the enterprise, particularly in respect to critical business processes and critical IT systems and services
Consult on the drafting and maintenance of TGRC DR-related policies, standards, procedures and guidelines
Consult with BUs/Functions in the identification and management of DR project-related risks
Monitor and prepare management reports on DR-related plans, progress to plans, budgets, risks and opportunities
Provide internal consultancy support and direction to the BUs/Functions on DR matters
Coordinate and/or deliver DR-related awareness, training, and educational activities
Assist with independent DR tests of critical Platform DR plans
60% DR Consulting, Analysis, & Support
Provide thought leadership to plan, build, run and manage the design and implementation of enterprise-wide resiliency, service continuity and disaster recovery management, including policies, maturity models, methodologies, sourcing strategies, plans, metrics and scorecards
Coordinate, facilitate and provide detailed direction for all disaster recovery testing activities
Coordinate with business staff, external business partners and key IT staff members for the purpose of planning, directing, controlling and maintaining an effective disaster recovery testing schedule
Provide leadership in coordinating, assessing and communicating recovery environment requirements associated with the current data center environment and participate in new activities, with appropriate technology groups, resulting in recommendations to enable timely, effective decisions regarding data center recovery planning and execution
Provide coordination for the disaster recovery team for all phases of DR exercise projects
Orchestrate the execution of the disaster recovery plan(s) when a business or IT disruption occurs, in coordination with the IT crisis management/event management processes
Create program update communications to internal management regarding the status of the IT disaster recovery and resiliency
Provide mentoring to junior members of the team, with cross-training and oversight on project work
25% Governance
Advocate for and support Cargill’s risk governance and compliance policy and the strategies of the Global Business Resiliency team
Document business and technology processes, remediation plans, and procedures to support TGRC policies
10% Monitoring & Reporting
Proactively communicate status reports, issues, gaps, etc. to stakeholders and/or leadership as needed
Research, evaluate, and report on aspects of the DR processes
5% Education & Awareness
Develop educational and training materials for the DR domains, including improving and refining methods and artifacts of the Business Resiliency team
BA or BS degree (or higher) in business or related field OR 7+ years of IT experience in lieu of degree
8+ years of technical experience
1+ years designing and testing disaster recovery plans is a plus
Proven track record of success as an engineer or architect in one or more of the following areas required: applications, systems (Windows/Unix), storage, database, data centers, and/or networking
Demonstrated experience with data center operations or data center servers, storage, network infrastructure and/or database technology required
Working knowledge of data and voice telecommunications to assist in the preparation of related recovery procedures required
Proven experience in the use and application of IT project and program management tools required
Experience managing relationships with internal stakeholders and external parties, and leading high-performance, multidisciplinary workgroups to meet recoverability goals, required
Availability to be on-call to respond to issues or problems that arise during non-business hours, including working off-hours to support disaster recovery test activities, required
Demonstrated ability to work under stressful conditions, such as business-related crises, required
Proficient verbal and written skills required to effectively communicate in the English language
Knowledge of business impact analysis, risk analysis, and DR plan documentation and maintenance
Working knowledge and experience with DR planning and testing (e.g., table-tops, component tests, full-scale exercises)
Demonstrated ability to conduct and interpret quantitative and qualitative analysis that leads to the development of processes and supporting technical details
Ability to take objectives and turn into relevant and actionable activities
Effective team skills that include building peer relations, conflict resolution, communications, and understanding and appreciating differences
Excellent facilitation and presentation skills
Proficient in MS Word, Excel, Project, SharePoint, PowerPoint, and proven aptitude using modeling software for process documentation
10+ years of technical experience
2+ years designing and testing disaster recovery plans is a plus
Possess relevant industry accepted/recognized certification(s) such as: Disaster Recovery Certified Specialist (DRCS), Certified Business Continuity Professional (CBCP), Associate Business Continuity Profession (ABCP) or higher, MBCI, and/or familiar with industry standards ISO 23001, BS25999, etc
Knowledge of core infrastructure and technology services such as: OS, DB, replication, data protection and storage, especially as it relates to BC/DR solutions and testing
Fortune 500 company analysis experience, including experience on major system replacement or enhancement projects
In depth experience facilitating DR test exercises, including full-scale exercises with cross-functional teams
Familiar with cyber security qualitative and quantitative analysis processes and tools for risk mitigation

Infrastructure Senior Technical Analyst Resume Examples & Samples

Minimum 3 years of experience in Mainframe systems programming and/or Mainframe Automation domain
Experience of some or all Primary - working knowledge and proficient in System Automation
Working knowledge in IRM (Integrated Resource Manager) Automation software product for z/OS
Working knowledge in ISPF and SDSF
Strong REXX programming knowledge
Working knowledge of JCL/NDM/TWS
Analytical approach to problem solving
Strong communication skills (both written & verbal)

Senior Technical Analyst Resume Examples & Samples

Knowledge of ETL and data integration practices
Work with functional leads to develop new requirements and transform them into design, programming and implementation solutions
Effectively work with management and other remote development staff to accomplish Salesforce project deliverables
Ability to function in a team
Bachelor's Degree in Information Technology Field or equivalent work experience is required
Five to seven years of experience with a progression of responsibility, but not limited to, in depth, hands-on expertise with large and complex technical solutions
Experience with hospitality customer technologies is required

Senior Technical Analyst Resume Examples & Samples

Day to day testing of alerting code changes
Execution of enterprise release testing both for UAT and production environments
Complete the enterprise release testing template documentation per our audit controls
Regular review and maintenance of alerting test cases
Assist with building automated test tools for alerting
Special testing projects
Working tickets that come into the alerting team for investigation and resolution may include writing SQL scripting for investigative and proof of concept purposes
Complete and maintain our Info Log ticketing system for issue tracking to resolution
Provide weekly updates to the Sr. Manager of the alerting team
Create project status reports as well as PowerPoint documentation as needed
Working with cross functional teams to achieve the network revenue assurance goals
Able to work overtime as needed based on business needs
Follow all audit control deadlines for documentation and record keeping
Use the project management tools to track project progress for auditing and reporting purposes
Training of new personnel to the alerting test team

Technical Analyst / Senior Technical Analyst Resume Examples & Samples

Operate at a departmental level
Work with limited supervision to achieve agreed targets and goals
Working on hardware and Application support queries and issues reported to the Service desk and escalated as 2nd level to the Desktop Services Team
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Performs work in compliance for the Entire End-Points. (Windows Patching on Desktops, Laptops, VDIs)
Performs daily health checks for applicable End-user points
Troubleshooting network connectivity in a LAN/WAN environment
Performing tasks on Avaya Administration to manage the IP Phone environment
Needs to perform various tasks for managing Mobility Issues (IOS)
Escalate issues and involve experts from other IT Teams wherever required in order to resolve issues as quickly as possible
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Solid knowledge of desktop environments Windows XP, MS Office, Project Tools
Good knowledge of voice / network architectures
Industry Recognised Qualifications – MCDST,MCSE
Able to work under pressure and on tight deadlines
Flexible team player, comfortable in a multi-national environment
Strong technical skills required 4+ year in IT Support with reputed companies
Excellent TCP/IP, Citrix, Internet, Intranet, VPN (Virtual Private network), MS Outlook and other Office utilities knowledge is required
High quality investigative standards
Business aware and customer focused
Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
Experience of working in a fast moving, customer focused environment
Service Management - Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
Network & Voice – responsible for maintenance and fault resolution on Network, Voice and Firewall, managing commercials and financials, and delivery of TIS projects, within technology domain

Senior Technical Analyst Resume Examples & Samples

Assist in the development of advanced web-based software solutions for Global Banking and Markets, with a focus on regulatory projects, and provide insights and ideas for new business or technology solutions that improve the pace and quality of day-to-day processes within the policies, standards, and directives as applicable
Maintain and improve existing in-house software solutions, and redevelop ones that run on outdated/legacy systems. Maintain and improve the GBM Portal website/database used by staff globally. Maintain the list of department hierarchies, locations, and staff in GBM including the list of sales and trading staff in Global Capital Markets. Maintain and track regulatory information in the GBM Portal database, and evolve the system to meet continuously track information for new regulatory requirements
Assist the Operational Risk Oversight group in supporting existing tools, along with creating numerous new tools, reports, and automated processes to manage operational risks and regulatory information such as
Develop tools and systems to facilitate oversight and supervision of sales and trading staff
Maintain and develop additional functionality to the in-house audit issues tracking tool, and provide periodic and ad-hoc reports to management
Generate and report key metrics
Assist in creating tools for reviewing and escalating regulatory breaches (DFA, EMIR, Canadian Derivatives)
Develop system to track Fat Finger limits and Direct Market Access (DMA) for trading platforms
Develop tools to house and maintain approved Executing Brokers and Swap Execution Facilities (SEFs) and provide data mining and MIS capabilities
Develop system and processes to assist Trading Management in the documentation and issuance of the Sales and Trading Authorization Letters
Assist Trading Management with ad-hoc requests and special projects
Create detailed documentation and training guides for tools and systems, and ensure all processes are clearly documented
Provide responsive technical support for Global Banking & Markets web-based software solutions and implement procedures to prevent, eliminate, or minimize reoccurrences of problems encountered
Advanced technical skills (MS Access, SQL Server, MySQL, MS Excel, VBA, HTML, JavaScript, CSS, ASP, C#, .NET, etc.), preferably prior experience with database development and maintenance and webpage development
Demonstrate maturity, credibility and sound judgment in dealing with senior management across business lines, risk management and support groups
Ability to successfully work in a fast paced and dynamic environment with constant changing conditions
Excellent knowledge and experience in website programming, development and related technologies
Proficient in full stack web programming including front end, back end, and database design
Ability to come up with solutions and technical design based on high level business requirements
Passionate about programming, technology, and improving processes
Knowledge of various operating systems and network technologies
Proficient at quickly learning/understanding code to troubleshoot and fix bugs
Self-starter and independent worker
Team player with strong written, communication and presentation skills

Senior Technical Analyst Resume Examples & Samples

Responsible for accurate and timely delivery of the Project tasks to ensure business goals are met
Strictly follow the coding standards and error escalation mechanisms
To foster and maintain key relationships within business work area and wider organisations, including internal IT support groups
To document and maintain processes
Ensure consistent achievement of Delivery, timelines and quality standards
Support ad-hoc requests/queries, new development/design from customers or business in a timely manner
Process Re-engineering and Optimization by proactively Identifying, Recommending & implementing improvements and building efficiencies in regular processes
Understand business requirements and End to End system design principles to ensure that those are consistently followed in all subsequent enhancements
Utilise knowledge and past experience to consider a number of alternative approaches and understand the implications for the bank of chosen alternatives
Maintains adherence to ANZ methodology and Core Compliance
Work as a team in collaboration with on-shore teams to meet targets and Service Level Agreements in a consistent and expected manner
Ensure continuous improvement by Identifying opportunities to improve processes, reduce manual work, automate for cycle time reduction, enhance controls and enhance customer experience
Raise issues for consideration by line management where these impact policy or other material considerations
Participate in special projects to enhance and build new MIS reporting capabilities
Build relationships with key stakeholders and customers to establish requirements and expectations
Maintain dissemination of information through effective communication with all customers
Provide the highest possible level of customer service by ensuring all duties are processed in an accurate and timely manner to meet or exceed customer expectations
Engage in pro-active project management by work prioritization, identification of key issues and actions
Develop Subject Matter Expertise and End to End understanding in the work domain
Learn, Share and Grow – Ensure knowledge dissemination in various information sharing sessions
Participate in intra and inter team meetings and make contributions towards the success of the team
Develop leadership skills and assist the team in achieving the team goals
Provide ongoing support, coaching, cross-training and mentoring to all other team members
Act as a Backup for the next level manager and responsibilities there in
Maintain a positive ‘can do’ culture in the team
Seek opportunities to develop self
Financial/Banking Domain Experience
Working knowledge of Project Management Tools
Good understanding of data model. Experience on creating data modelling is an added advantage
Tuning the processes within MS BI, Teradata
Degree in Computer Science or Information Technology with exposure to Banking Domain
ANZ recognizes the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=ZQIkCnoAkto
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers

Senior Technical Analyst Resume Examples & Samples

Assist in the design, development, maintenance, and management of databases/data marts to provide complete, timely, accurate information in support of Retail Credit Risk analysis and reporting. Responsible for new system development (including data marts, OLAP cubes and reports), on-going maintenance and enhancement of existing tools and systems, supporting business ad hoc queries
Support a standard and integrated risk information system, conduct business analysis of multiple source databases. Develop and implement new data and reporting requirements as per the Retail Credit Risk Roadmap (HADOOP, Hue, Smartview, Tableau tools)
Support monthly/quarterly executive and management reporting process by compiling and validating information from various sources. Assist in data interpretation and commentary
Design, develop, implement, and maintain credit risk reports in Excel, Access, VBA, SQL Server and SAS, according to business requirements. Validate and test reports, and reconcile end-report with various information sources
Collect and author business and technical requirements/specifications. Ensure all processes are documented and appropriate controls are in place to satisfy audit/compliance requirements
Work with technology teams to identify issues and implement solutions. Respond promptly to ad hoc requests/queries
Data Warehousing knowledge & experience, including the management of multiple data sources
Experience with manipulating large and complex databases
Office Applications including MS Access, MS Excel, Other MS Office products, Project Management, Visio and Adobe Acrobat
Advanced database application such as MS SQL server, Business Intelligence tool and analytics including SAS, Cognos, Business Objects, SQL Server, VBA. Knowledge of Hadoop technology / tools an asset
Data Management, Database Design including data modeling and Data Warehousing skill
Knowledge of retail credit products, policies, portfolios and delivery systems
A strong knowledge of the Bank’s technical platform applications
Must be accurate and thorough; effective time and project management; strong team work and communication skills

Senior Technical Analyst Change Management Resume Examples & Samples

Critically evaluate change requests and tasks, assessing both technical risk and adherence to compliance requirements
Perform logical analysis of issues as they arise and recommend solutions
Facilitate or participate in governance meetings
Proactively recommend process improvement opportunities

Senior Technical Analyst Resume Examples & Samples

Full Java/J2EE project lifecycle experience that involved the IBM Sterling/Yantra Software
A minimum of 3 years of Java and JSP development experience and familiar with Java design patterns
Command over object oriented design principles
Work with software engineering frameworks, tools, and processes
Understand core Supply Chain principles
Development experience within a services oriented architecture (SOA)
Follow up with customers and/or business partners to ensure problems are solved and customer expectations are met

Senior Technical Analyst Resume Examples & Samples

Support of the Application Server and Web Server infrastructure for all FIL environments
Support the release of new code and artefacts to environments during business and non-business hours
Liaison with vendors for product related issues
Rapid response to / and escalation of high severity incidents
Proactive issue detection / service monitoring
Service restoration subsequent to any unanticipated outages / disruptions
Incident management, root cause analysis, problem determination and resolution
Identification of infrastructure and application related service improvements
Providing advisory services to the FIL wide Technology teams
Requirements gathering for new projects and working on implementation planning with the development and release implementation teams
Provision of technical support on a shift / on call / rotational basis
Escalation as necessary to secure assistance / technical guidance from other Technology teams
Support and planning of infrastructure upgrades and patching
Automation and process improvement
Extensive domain level knowledge and real world experience of building, supporting and managing Application and Web Server technologies
Excellent UNIX and scripting skills
Previous experience of providing technical support in a global operating environment
Proven experience of working within a fast moving and flexible environment
All round interest in Middleware technologies
Real experience of coordinating multiple technical teams to investigate and resolve problems
Experience or working with third parties and vendors to resolve complex technical problems and underpin service provision
Knowledge of project management methodologies
Ability to coach team members in supported technologies and processes
Exceptional analytical and problem solving skills
Excellent inter-personal skills, including oral and written communication
A good team worker, but also able to operate independently
Ability to prioritise and co-ordinate their own and others work activities
Ability to adapt to changing business needs
Able to learn new skills quickly
Customer focused with a strong service ethic
Extensive experience of supporting IBM WebSphere Application Server
Knowledge of IBM I.H.S Web Server (or Apache)
Knowledge of Web Access Manager tools like CA Site minder
Experience setting up and managing MQ or JMS connections from an Application Server
Working knowledge of JBoss and/or WebLogic expected
Broad understanding of major Operating Systems including RHEL, AIX, Solaris and Windows
An understanding of Database technologies
Understanding of Application Performance Monitoring tools like CA APM
Hands-on UNIX skills
Shell script development experience

Infrastructure Senior Technical Analyst Resume Examples & Samples

Quality check funding proposal business case prior to Senior Management approval
Ensure capital management system accurately reflects proposal financials
Initiate approvals with Senior Management
Ensure expeditious decisioning
Manage help desk services provided to project managers throughout the project lifecycle (initiate, plan, execute and close phases)
Advise project managers on pm process and tools
Understand all aspects of project management tools, including configuration, administration and education
Create self help instructional materials of PM process and tools
Collect, analyse, and summarize help desk metrics
Review and assess existing processes to create business case for service improvement
Act as a change agent to facilitate value-added process improvements
Partner with other team members to achieve organizational objectives
Develop project and communication plans
Conduct Risk Review
Regular updates to project schedule, status reporting, and risk/issue register
Execute and Deliver all assigned projects to project sponsor
Prioritize and juggle multiple deliverables
Quick learner and self-motivated
Strong workload management skills
In addition to advanced Excel, skilled with applications including MS Word, MS PowerPoint, and Sharepoint
Address ambiguity
Conflict resolution
Use of visual aides for summarizing data
7 to 10 years experience with project management, customer service or finance
Proficient in Excel, experience with Pivot Tables and developing reports using formulae, experience with macros and Visual Basic for management reporting preferred
Proven ability to manage a function
Experience with Balance Sheet and Income Statements
Knowledgeable with business case usage
Experience with technology and/or projects is a plus
Extensive experience with managing stakeholder expectations
Experience working in a medium to large-scale corporation is an advantage

Senior Technical Analyst Resume Examples & Samples

Exceptional customer support, communication and documentation skills
3+ years Microsoft Office 365 migration and deployment experience
3-5 years Microsoft Exchange experience
Will be responsible for providing advanced platform engineering support for internal support teams regarding complex application, performance and infrastructure issues
Strong communication and presentation skills with the ability to translate complex technical problems into actionable business decision points
Ability to make decisions and manage your time effectively to meet delivery plans & schedules
A dedication to customer service and a commitment to quality
Office365 design & administration
Hybrid Exchange implementations
Active Directory Federation Services (ADFS)
Azure AD Connect (DirSync)
Proofpoint Threat Protection and Compliance design and administration
Microsoft Systems Center Operations Manager (SCOM) and Operations Management Suite (OMS) design and administration

Senior Technical Analyst Resume Examples & Samples

Extensive .NET development experience is required
Bachelor’s Degree in Information Technology or equivalent discipline is required
Five to seven years of e.NET development xperience with a progression of responsibility
VB.NET, C#, ASP.NET, MVC, WCF, Web Services
Strong knowledge of web standards and technologies (CSS, XML, jQuery, JavaScript, DHTML)
Knowledge in OO development principles, multi-tier web application design and relational database principles
PL/SQL or T-SQL experience (PL/SQL preferred)
Proficient with Oracle or Microsoft SQL Server
Ability and desire to learn new technologies
Extensive experience using Team Foundation Server
SQL Server Reporting Services (SSRS) in Microsoft Business Intelligence Development Studio or Microsoft Visual Studio (RDL files design , implementation and deployment)
ServiceNow Development Experience is a huge plus
Microstrategy Development Experience is a huge plus
Mobile Development Experience is a plus

100

Senior Technical Analyst Resume Examples & Samples

Significant experience with business/systems analysis best practices and methodologies
Experience with the software development life cycle and development processes including Agile and SAFe
Experience with Microsoft Office products
Experience with image editors, modeling software, and requirements management tools including iRise
Knowledge of Adobe Experience Manager

101

Senior Technical Analyst Resume Examples & Samples

Monitor and respond to security events; conduct computer and network forensic investigative functions relating to various forms of malware analysis, computer intrusion, theft of information, denial of service and multi-national organized criminal groups
Communicate the status of response, resolution and final root cause analysis to the appropriate stakeholders; support personnel investigations; ensure that all incidents are recorded and tracked
Participate in the development and/or maintenance of the security monitoring and incident response strategy; develop plans that align with the strategy
Administer, support and improve the global Incident Response service
Communicate and Escalate incidents to management and business units in accordance with Incident Response process
Contribute to the overall security strategy and future roadmap for the service
Minimum of 3 years of Security monitoring experience and incident response activities; preferably within a professional services firm or enterprise environment
Must have intermediate knowledge of incident response methodology, event analysis and correlation, evidence acquisition and analysis
Experience in correlating malware infections with attack vectors to determine the extent of security and data compromise
Ability to work in a time-sensitive and high volume environment; must be detail oriented and able to multitask to meet deadlines and company objectives
Must have experience/knowledge in large, geographically diverse enterprise networks
Familiar with computer and/or network forensics technology, procedures and processes
Strong written and verbal communication skills; ability to understand complex problems while formally presenting them simplistically; knowledge of incident response and crisis management
Bachelor’s degree in Information Security, Computer Science, or Information Systems

102

Senior Technical Analyst Resume Examples & Samples

Coordinate and implement solutions provided by the development teams to support operational or customer facing systems
Distribute Packaged Applications to Retail Store systems using a multi-tiered systems management infrastructure (SCCM)
Ensures all deployment work is tailored towards providing stable non-disruptive implementation
Manage and adjust schedules to navigate interdependencies
Review, compose and ensure that documentation, operating instructions, installation procedures and knowledge base information is accurate and up-to-date
Provides deployment guidance to Staples' retail business unit representatives and IT organizations as required
Provide 3rd level problem support and work with third party technical support providers when necessary
Provides technical support for store retail infrastructure components including back office hardware, software, network (wired & wireless), mobile devices and Point of Sale (POS) systems
Engage with development teams for retail infrastructure solution requirements for the implementation of new applications and then develops and deploys those solutions

103

Senior Technical Analyst Resume Examples & Samples

Provides operations and support for production hardware, software, and infrastructure components and resolves issues in accordance with established service level agreements. This includes but not limited to
Installation and troubleshooting of Fulfillment Center and Sales Office software & technologies
Basic installation and configuration of UPS systems
Installation of HP, Zebra, and Kyocera printers
Performs logical analysis of issues as they arise and recommend solutions
Works with vendors in support of daily activities and projects

104

Senior Technical Analyst Resume Examples & Samples

Provide tier 3 support for Windows Server and vSphere platforms on a global scale
Participate in the planning, designing and implementation of solutions that are within our scope of expertise
Maintain stability and operations of the environment, as well as provide feedback and potential opportunities for improvement to process and technology
Prioritize and manage any short- or long-term projects and/or goals assigned directly to you and complete within the timeframe allotted
Provide technical guidance to other team members and the tier 2 Support team as needed
Fulfillment of service requests as needed
Participate in an on call rotation to handle major incidents
Occasionally be available to work evenings, nights and weekends under circumstances that are required
Bachelor’s degree with an IT-related emphasis
Minimum 8 years experience supporting and managing Windows Server systems in a medium to large environment
Experience designing, building and deploying server images and templates
Minimum 4 years experience deploying security patches to multiple systems synchronously
Minimum 8 years experience supporting and managing virtual infrastructure in a medium to large environment
Experience managing and maintaining server hardware
Familiar with ITIL processes; practiced in a professional environment
Excellent knowledge of networking concepts and principles
Must be self-motivated, but also able to take direction and complete projects and tasks with minimal supervision

105

Senior Technical Analyst Resume Examples & Samples

Collaborate with customers and business partners to collect systems and business requirements; provide advanced technical support to the Managed File Transfer users
Maintain and troubleshoot custom business processes, Services and Service Configurations, system settings and properties
Closely work with the IT Operations teams: Application teams, Change Management, Incident Management and Platform support departments
Document and write technical procedures. Configure file exchange logics using MFT platforms but with a focus on MOVEit solutions
Configure complex workflows utilizing scripting and logics for multi-tenant file exchange services
Ensure security standards for MFT platforms are fully enabled at all times
Ensure proper security certificate management procedures are followed for MFT applications
Develop procedures for automation of PGP encryption of files into and out of environment
Provides incident resolution on complex problems
Serves as an escalation point for file transfer system issues
Develops root cause analysis that resolve significant system issues
Performs major upgrades and business system changes in change control
Acts as a subject matter expert among peers, with manager and senior management
On-Call Rotation for Incident Response as needed to help resolve file transfer specific issues
Bachelor’s degree with an IT-related emphasis or equivalent IT experience
Minimum 8 years of experience supporting and managing applications on Windows based technology
Minimum 5 years of experience supporting secure file transfer protocols on Windows and other operating systems
Experience with Ipswitch MOVEit Transfer, MOVEit Automation, Ipswitch Gateway, Ipswitch Analytics Suite, or other enterprise scale Managed File Transfer solutions
Experience with network communication protocols: FTPS, SFTP, HTTP/S, etc
Experience with Workflow process scheduling packages
Experience with PGP-encryption, SSH, SSL setup and configuration
Solid understanding of networking concepts and principles
Solid understanding of security concepts and principles
Exhibits a high level of integrity while focusing on exceptional client service and best practices

106

Senior Technical Analyst Resume Examples & Samples

Works with internal and external groups to formulate, define, test and troubleshoot system configurations for end user computing systems within Scotiabank
Works with other internal technical IT groups to assess and certify new End User Computing (EUC) hardware and software
Performs root cause analysis to determine the true cause of technical issues relating to Scotiabank’s EUC environment, including image management, software currency and workstation vulnerability
Works with various IT groups, project teams and vendors to develop appropriate technical solutions or remediation activities
Works with internal and external groups to effectively and efficiently manage workstation software distributions, configurations, currency and as well as managing workstation vulnerabilities
Develop technical test plans to ensure effective and successful technology implementations
Work with Business Analyst and Client to identify and document process changes that are required to support the new technical environment
Provide technical operations support for Scotiabank’s EUC systems, including the preparation of technical and support documentation for the EUC systems

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Senior Technical Analyst Resume Examples & Samples

Work
Desktop operating systems
PC hardware, Mac hardware, laptops and related components
Blackberries and cell phones
Web programming languages: HTML, AP, PHP, JavaScript, SQL, CSS, Java
Network topologies and server hardware and configuration
Microsoft Word, Excel, Outlook, PowerPoint, Access, Visio, Project
Antivirus, adware utilities, and diagnostic tools
High-pressure
University Degree, preferably
Demonstrate maturity, credibility

108

Senior Technical Analyst Resume Examples & Samples

Assist in the development of advanced web-based software solutions for Global Banking and Markets, with a focus on regulatory projects, and provide insights and ideas for new business or technology solutions that improve the pace and quality of day-to-day processes within the policies, standards, and directives as applicable. Maintain and improve existing in-house software solutions and redevelop ones that run on outdated/legacy systems
Maintain and improve the GBM Portal website/database used by staff globally. Maintain the list of department hierarchies, locations and staff in GBM including the list of sales and trading staff in Global Capital Markets. Maintain and track information for new regulatory requirements
Develop and maintain additional functionality to the in-house audit issues tracking tool, and provide periodic and ad-hoc reports key metrics
Develop tools to house and maintain approved Executing Brokers and Swap Execution Facilities (SEFs) and provide data mining and MIS Capabilities
Assist Trading Management with ad-hoc requests and special reports
Provide responsive technical support for Global Banking & Markets web-based software solutions and implement procedures to present, eliminate, or minimize reoccurrences of problems encountered
Provide technical solutions to senior management, internal technology departments, peers, and other staff, as well as assist in the development of standards and best practices. Provide alternatives, solutions analysis and recommendations
Ensure departmental objectives are met by keeping current on rapidly changing technological trends, self-teaching and maintaining an understanding of new software development technologies
University Degree, preferably with capital markets experience
Proficient in full stack web programming, technology, and improving processes
Self-started and independent worker

109

Senior Technical Analyst Resume Examples & Samples

Work with the Team Lead, plus local and UK staff to provide technical and operational support for the SharePoint infrastructure
Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of product set
Improve alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Windows Server product set
To act as Subject Matter Expert (‘SME’) for SharePoint
Ensures operational requirements are matched in the delivery of services around standards and engineering
Owns and manages the performance and capacity management of the infrastructure
Ensures effective communication across the department and across geographically dispersed teams
Excellent communication at all levels
4+ years on supporting SharePoint (WSS 3.0, SharePoint 2007/2010/2013)
A thorough understanding of SharePoint 2007, 2010and 2013 infrastructure internals such as SSP shared services, WebParts, deployment and management of solutions, Search (FAST\Office), Profiles and MySites, Business Connectivity Services, Central Admin, STSADM, Backup and DR procedures and strategies
Excellent understanding of key SharePoint 2013 infrastructure services and features would be advantageous
Excellent configuration, administration and management skills for SharePoint 2007 (WSS 3.0), 2010. 2013 (Enterprise) farms
Excellent knowledge of configuring and tuning of IIS6, IIS7 and IIS8
Working experience with MS SQL 2005 and 2008 R2
Working experience of Windows Server 2008/2012 build and configuration
Good working knowledge of patching a SharePoint environment
Good experience of designing and creating workflows (SPD\InfoPath\Nintex\K2)
Good experience of PowerShell scripting for Windows and SharePoint administration
Working experience with Windows technologies such as SMTP, Active Directory, Exchange, Storage and Clustering with respect to how they relate to SharePoint
A strong understanding of networking concepts and technologies such as TCP/IP, HTTP and other web protocols, proxies and load balancers
Knowledge of VMWare Virtualisation platform (Desirable)
Knowledge of K2 (Desirable)
ITL certified (Desirable) with a knowledge of structured change management

110

Senior Technical Analyst Resume Examples & Samples

Demonstrate technical knowledge to troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Install, upgrade & support Windows 7 and Microsoft Office 2010 and any other authorised desktop applications through SCCM and Active Directory
Works with vendor support contacts to resolve technical issues within the desktop environment
Responsible for tracking hardware and software inventory
IT experience, with proven technical support experience
Good TCP/IP, RAS, Citrix is knowledge would be an advantage
Working knowledge of Intranet and Internet applications
Understanding on VDI Infrastructure
Understanding of TCP/IP protocol, horizontal and vertical cabling structures
Knowledge of IP Telephony, audio / visual mediums experience
Knowledge on Mobile Device Management
ITIL foundation certificated (Preferred)
Customer-service focus, with a positive, ‘’can do’’ attitude
Organised with good attention to detail
Graduate Calibre Industry Recognised Qualifications – MCP, MCSE
Self-starter – demonstrates good use of initiative
Communicator – excellent written and verbal skills, good attention to detail
Demonstrates a high level of commitment to customer service

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Senior Technical Analyst Resume Examples & Samples

Support existing production systems
Define and prioritize system problems and enhancement requests; analyze to identify and address root cause
Coordinate support and external development and vendor activities
Work with different business units (Merchandising, Planning, Finance, Supply Chain) to identify business needs, analyze processes, and design system based solutions that meet business needs while streamlining and simplifying processes
Manage small to medium sized projects
Define, develop, test, and analyze application enhancements and interfaces
Investigate, analyze and document reported operational problems and provide solutions to business users
Provide business analysis and technical expertise necessary to support the daily operations of merchandising system and existing customizations
Assist in logging, reporting, and resolving application issues
Assist in maintaining overall system schedule including online and batch operations
Assist in creating reports using SQL queries
Provide production support on an on-call basis
Performs other duties as assigned or as the situation dictates
Ability to manage changing priorities and plan effectively in order to meet deadlines
At least 5 years of experience supporting IT systems, processes or capabilities. Solid understanding of IT processes and dynamics within a complex, highly integrated environment. Experience with leading Merchandising systems such as Oracle Retail, SAP Fashion Retail etc
A solid understanding of industry best practices in Retail IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
Technically competent, strong analytical, problem solving and root cause analysis skills
Strong knowledge and experience with Oracle PLSQL / SQL
Strong knowledge and experience with Java or other programming tools
Good knowledge and experience in UNIX (Particularly PL-SQL, Pro*C and UNIX)
BS or MS degree or equivalent experience relevant to functional area
5+ years of core development experience in leading merchandising systems
Knowledge in Merchandise financial planning, allocation and replenishment systems is an added advantage
Excellent verbal, written and presentation communication skills, including fluency in English
Undergraduate degree in information systems, computer science or related technical discipline

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Senior Technical Analyst Resume Examples & Samples

Provision of Fit for Production authority service to medium/high impact projects
Ensuring that projects are designed to operate efficiently and effectively within the RBSG infrastructure, delivering effective solutions to 'root-cause' incidents
Providing technical guidance to less experienced team members, contributing to the technical business plan in conjunction with the Service Manager to ensure that infrastructure unit costs are maintained or reduced
Operating at a senior level within a support context, establishing and maintaining oversight of proactive system monitoring, identifying, managing and remedying any platform risks
Proven ability to plan and execute workload in a pressurized, dynamic environment
Third level support experience as technical lead for Skype for Business and Vantage
Experience in a support environment is required and must include a clear understanding of complex email infrastructure topology
Very good analytical skills and the ability to take a set of requirements and produce a solution to meet those requirements

113

Senior Technical Analyst Resume Examples & Samples

Experience in cloud application implementations and digital contact channels(chat, email, social media and knowledge base), Technical support planning and project management for organizational initiatives, Salesforce.com
Strong experience with design and development technologies and training, e.g. website development, multimedia, social media, Customer Service Cloud solutions
Experience with languages such as html, xml, sql, javascript, jsp, java

114

Senior Technical Analyst Resume Examples & Samples

Know: Deeply understand what drives CoStar’s business. We firmly believe that what separates a good QA Engineer from a great one is a deep understanding of the business that they are supporting
Design: Procedures and techniques that align with CoStar’s SQA Methodology for analyzing and testing throughout the product development lifecycle
Build: Automated tests that ensure that products are delivered to CoStar’s high quality standards
Test: Execute test and work closely with developers to drive defect closure
Launch: Act as a key member of the product launch team and work closely to DevOps to resolve operational issues
Grow: Take an active role in mentoring other QA Engineers and Developers
A demonstrable track record of maintaining testing products and/or platforms that scale to meet the needs of millions of users
5+ years of industry experience as a Technical Analyst or IVR/Voice Engineer
7+ years of deep, Voice, IVR, CTI, ACD and Contact Center technology experience
Must have a deep understanding of Voice systems, deliverables, and processes and how they are most effectively leverage in an agile development environment
Experience working with data-intensive, mission-critical application. Experience use of SQL will be required
Experience testing Voice and communication systems
Good experience working with business partners using interpersonal skills
Evaluate emerging technologies to identify opportunities, trends and best practices that can be leveraged to strengthen CoStar’s technology platform and development practices
Willingness to take an active role in mentoring other Technical Analyst

115

Avp-infrastructure Senior Technical Analyst Resume Examples & Samples

Minimum of 2 years of business analyst and/or solutions engineering and design experience
Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development
Broad knowledge of multiple UNIX OS platforms, and Windows-based operating systems; deep understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and surrounding infrastructure support technologies
Understands and can apply knowledge of Internet/Intranet technology, eCommerce, enterprise networking, and Database to infrastructure solutions

116

Senior Technical Analyst Resume Examples & Samples

ETL (Extract-Transform-Load) design and development
Ab Initio development experience
Proven advanced Oracle database skills including PL/SQL, packages, procedures, indexing and query tuning
UNIX, Linux, Shell Scripting
Unit Testing and Production Support
Coordinate with offshore team for ETL development and support activities Teradata & Hadoop
Big Data Experience a PLUS
Experience in Large Data Warehousing and/or Advanced Analytics a PLUS
Strong oral and written communication skills; presentation skills
Proven ability to thrive in change by having a fast, flexible, cooperative work style and ability to reprioritize at a moment's notice
Self-motivated Excellent analytical / problem solving

117

Senior Technical Analyst Resume Examples & Samples

Bachelor's Degree in a relevant technical field (engineering, computer sciences, or computer forensics) and experience in one of the following areas: computer network forensics, network administration, computer security and 7 years of relevant experience
Ability to manipulate data collection in support of government operations. Experience in Internet applications and protocols
Demonstrated strong investigative skills to perform independent analysis on a variety of data sets to find elements of interest, whether it be computing and mobile devices, network activity, or individuals
Familiarity with field or cyber collection mission; demonstrated experience with both Windows and Linux operating systems, and cyber analysis experience
Familiarity with technical collection within the Intelligence Community. Demonstrated ability to create automated visualizations with open source solutions (Gephi, GraphViz, NodeXL, Cytoscape)
Foreign language skills in Chinese, Russian, Farsi, or Arabic. Experience with SQL, Hadoop, or other DBMS. Experience in using scripting languages, such as Python

118

Senior Technical Analyst Resume Examples & Samples

Complete an analysis of collected data and extraction of relevant information
Conduct research and develop new strategies for manipulating operational information
Technical analysis and research using a variety of analytic tools and data sources
Collaboration with other analysts
Work closely with targeters and data exploiters to assess information
Experience with computer and network security, administration, forensics, or operations, in both Linux and Windows environments
Experience with the internet environment, including security applications and protocols
Strong investigative skills, a keen analytic mind, and the ability to manage and leverage data collections
A Bachelor’s degree in a cyber technical discipline is a must as well as prior relevant experience with the Intelligence Community
An advanced degree in cyber technical discipline
Professional certifications
Foreign language skills
Experience with open source visualization, data analytics and scripting tools

119

Senior Technical Analyst Resume Examples & Samples

Experience with System Administration in Linux, Unix, Windows, Virtualization, and VMware systems
Business requirements and specification documentation with attention to detail
Experience working with IT Infrastructure in Enterprise Data Center environments
Weblogic and J2EE experience
Storage and backup experience
ITIL and Change Management experience
Troubleshooting, analytical, and problem solving skills (this job often requires thinking outside the box)
Proficient user of MS-Office applications MS-Word, Excel, Powerpoint, Visio and MS-Project
Strong project management skills with ability to handle multiple critical projects in parallel
Strong written and verbal communication skills, with ability to work with various levels of technical, professional, and management personnel at all levels
Initiative to initiate, lead, and implement IT solutions/best practices
Ability to facilitate the resolution of complex problems
Superior customer service and collaboration skills
Project tracking and reporting
Ability to coordinate project activities, work with cross-functional teams, and assist in the prioritization of projects
Analyze business processes and IT capabilities to recommend strategic and tactical solutions

120

Senior Technical Analyst Resume Examples & Samples

60% - SS&C Pacer Suite Application Production support
30% - Operational Support of OPEN VMS system (HP Alpha Servers)
5% - Training
5% - Relationship Management

121

Senior Technical Analyst Resume Examples & Samples

Take leadership on middleware integration projects, participate in design discussion and create the low level design
Perform code review of developed artifacts based on the standards
Provide training/troubleshooting support to the operation team
Ensure timely development, implementation of integration projects
Train, mentor, and share business experience with other team members
Provide guidance, governance and ensure quality of services delivered by team members
Identify the opportunity for innovation, enhancement and align with technical analyst/architects to drive it towards completion
Having hands on experience of integration technologies including but not limited to Mediator, BPEL, XML, XSD, XSL SQL / PLSQL and web service
Having sound understanding of Middleware adapter framework including DB Adapter, AQ Adapter etc
Having sound understanding of Java, J2EE
Knowledge OSB is advantageous

122

Senior Technical Analyst Resume Examples & Samples

Review the development tasks and ensure the logical value of it
Responsible for QA, code and standard reviews
Work with the functional consultants for requirements and testing activities
Business interaction for requirement gathering and clarifications
Gap analysis and mapping to Custom Technical components
Assist with the Cutover Plan for migration of development objects
Ensure quality and timely delivery for all the tasks
Provide supervision, technical guidance, and support to the development team
Provide alternative technical solutions and/or technical estimates for development on all out of scope requests for evaluation by development manager

123

IS Senior Technical Analyst Resume Examples & Samples

Work with remote project managers and developers to develop and iterate user interface designs primarily for iOS mobile applications
Create and present high fidelity graphics (icons, buttons, controls, layout, etc.) and facilitate feedback sessions with business and developers
Support developers through the production of graphics assets based on final approved designs
Develop templates and design specifications for use by other members of the design team
Participate in creative strategy meetings with business and team members to create an attractive user interface
Make artwork revisions according to production needs
Translate mockups and visual designs into templates for websites
Take ideas and develop them independently, with minimal help from senior developers and designers
Design and develop scalable and re-usable code with cross browser capability
Work alongside with back end developers and graphic artists
Collaborate with engineering team members, UX experts and product teams as needed
Advocate web interaction design best practices, with a focus on consistency and usability

124

Senior Technical Analyst Resume Examples & Samples

Service Excellence--Ability to understand customer needs and expectations, provideexcellent service in direct and indirect manner, and fulfill customer expectations
Problem Solving--Knowledge of approaches, tools, techniques for recognizing,anticipating, and resolving organizational, operational or process problems
Core Application Systems--Knowledge of major production application systems used for delivery of services to internal and external clients
Managing Multiple Priorities--Ability to manage multiple concurrent objectives,projects, groups or activities. Effective judgment in prioritizing and time allocation
System and Console Operations--Knowledge and ability to operate computer systems to run production, development processing and perform systems maintenance tasks
Technical Troubleshooting--Knowledge of approaches, tools and techniques foranticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
Hardware Infrastructure--Familiarity with hardware technology and the global, regional and local hardware architecture
Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language – it includes tone, style and structure
Must have excellent communication skills, written and verbal
Must have the ability to manage multiple priorities concurrently
Must have excellent problem solving and critical thinking skills
Must have a strong UNIX and SQL background
Must have experience in project delivery and production support
Must have sound knowledge of SDLC
Familiarity with project management principles

125

Senior Technical Analyst Resume Examples & Samples

5 Years of functional/professional experience
Experience with Microsoft Office applications (Excel, Word, PowerPoint, Visio), and Relational Databases (SQL Server)
Experience with implementation of CRM
Knowledge of data warehousing concepts with the ability to create simple SQL code
Ability to work equally well on self-managed or team-oriented projects
Ability to drill down into each business requirement to ensure that what is being asked is actually what is needed and feasible
Excellent communication skills, verbal and written: Able to clearly and concisely express information, able to translate what the user is asking for into a technical form, experienced in writing functional specification and use cases
Interviewing, facilitation, organizational and analytical skills necessary to deliver comprehensive, clear and actionable requirements
Detail oriented, thorough in validation

126

Senior Technical Analyst Resume Examples & Samples

Work with architects and developers, when necessary to define the technical design specifications adhering to standard templates; Perform and document gap analysis for subtending or related systems; Develop other supporting documentation such as source to target mapping documents, use cases, business logic flows, process flows, requirements traceability matrix
Knowledge of CRM (Salesforce) Applications
Knowledge of API interface standard requirements and specifications
Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience
Master's degree (M.A. or M.S.) or higher; or equivalent training, education and experience
Lead: Assigns, trains, schedules or oversees work of others

127

Senior Technical Analyst Resume Examples & Samples

Work independently in the development of needed solutions, and provide insights and ideas for new business or technology solutions that improve the pace and quality of day-to-day processes. Maintain and improve existing solutions, and redevelop ones that run on outdated/legacy systems
Participate in projects of medium complexity, assisting in growth planning, office relocations, and disaster planning. Coordinate, monitor, and train junior staff with regards to their technical development and involvement in problem resolution
Help manage costs for Global Banking & Marketsservices such as Market Data subscriptions.Perform analysis, deliver insights, and develop methods to help reduce these costs.Provide management with timely and accurate information
Provide technical recommendations and research to management, internal technology departments, peers, and other staff.Provide alternatives, solutions analysis and recommendations
Ensure departmental objectives are met by keeping current on rapidly changing technological trends, self-teaching and maintaining an understanding of new technologies and related business strategies

128

Senior Technical Analyst Resume Examples & Samples

3+ years’ experience with java programming especially related to database access and manipulation
Proficient with Microsoft Access and SQL Server relational databases
Experience with SQL Server Management Studio 2008 or higher
Ability to proactively plan and prioritize work on multiple concurrent projects
Project management experience in a Client-facing position
Have excellent communication and presentation skills
Knowledge of Blackbaud products is a plus

129

Senior Technical Analyst, Adlm Resume Examples & Samples

Preferred to have 1+ years of experience with one of the object oriented programing language like Java, Groovy, Ruby or Python
Effectively work with the stakeholders and team members to capture requirements
Translate product vision/roadmap and requirements into user stories
Function as an effective liaison between the product owner and developers
Experience working on a team automating infrastructure and configuration management using tools like Puppet, Chef, or Ansible is a big plus
Self-starter, quick learner and highly adaptable to change
Work seamlessly with onsite and remote team members

130

Senior Technical Analyst Resume Examples & Samples

Research, assess and apply new technologies as released by the product vendors
Set and communicate strategic goals for implementing new functions, while working with stakeholders and end users to understand business goals and directives
Recommend technical direction for product, in keeping with business goals and product roadmap
Initiate, communicate and coordination with vendor and stakeholders for updates and patches to the application
Provide analysis for new product tools and releases
Research and advice users, management, and business analysts with respect to the application and integration to other systems/tools
Drive continual improvement initiatives
Application troubleshooting
Participation in meetings as required
Document all work efforts in relation to customer requests, change requests, maintenance activities, and others as identified
Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implement
BA or BS (Computer Science, Engineering or related field) or equivalent combination of relevant education and experience
10 years of experience working with HRIS
Proven ability to support PeopleSoft applications and/or other third-party systems and tools
Software developer experience with the following

131

Senior Technical Analyst Resume Examples & Samples

Must have active TS/SCI with Polygraph and be willing to take and pass a polygraph as required
Requires 14 years of professional experience
Individual shall maintain a comprehensive understanding of NGW SIGINT collection and geolocation systems deployed to support the tactical warfighter
Experience in SIGINT systems design, operation, integration and testing,
Extensive background with all aspects of NGW technology, both ground and airborne, geolocation techniques
Well versed in requirements management
Thorough understanding of test reports and documentation
Knowledge of equipment and material OPSEC
Basic understanding of air operations and equipment

132

Senior Technical Analyst Resume Examples & Samples

Identify, resolve, or escalate production application issues in a manner consistent with CWT processes and service levels
Fulfill Agency requests to configure application database settings to meet customer’s needs
Assist in troubleshooting application issues and identify modifications needed to improve site reliability
Cultivate a sense of ownership, urgency and responsiveness appropriate to issues as they arise
Serve as subject matter expert and escalation point for E2 solutions application issues
Follow through with open tickets and provide appropriate feedback to the business
Participate in the preparation of documentation to maintain operability
Create and modify system management tools for monitoring and alerting
Other projects as assigned such as assist with the creation of documentation and SOPs, agency implementations and database deployments
Researching and solving incidents
Technical knowledge/skills: SQL/PLSQL, UNIX
Tibco, Jaspersoft and Java experience a plus
Strong leadership skills and a good understanding of IT cross functional dependencies
Experienced with Troubleshooting and Problem Solving
Ability to facilitate incidents on a conference call to drive solution

133

Senior Technical Analyst Resume Examples & Samples

Provide supervision of 2 onsite hardware vendors
3-5 years’ experience with the following
Supporting IT in a warehouse environment
Supporting IT at multiple locations in a specific region
ServiceNow ticketing system experience
Apple operating system & hardware support
Windows 7, 10 operating systems support
Microsoft Office 356, 2013, and 2106
Dell & HP hardware support
Peripheral device & warehouse printer support
Networking fundamentals & Cisco hardware support
Zebra wireless platform & wireless warehouse device support
Ability to handle multiple tasks/ projects at one time
Must work well as part of a team and independently
Excellent time-management skills required
Demonstrated customer service abilities

134

Senior Technical Analyst Resume Examples & Samples

You will bring new Workday features to life by developing and managing enhancements throughout the lifecycle from estimating and planning, to design, coding, configuration, testing and implementation
You’ll be a trusted partner to internal business clients Studio-wide, gathering their requirements to support new functionality and changes to Workday including integrations and configuration
You’ll be on point for issue resolution and triage, working with Technology partners and business clients to determine root cause and implement corrections. You’ll be responsible for ticket management, SLA analysis and root cause analysis, and you’ll present these cases at our weekly client ticket review meetings
You’ll play the crucial roles of trainer and tester, performing required Unit testing, Functional Acceptance Testing, User Acceptance Testing, in adherence with required change management procedures. You’ll train users as appropriate
You’ll keep Workday updated, with responsibility for regression testing in the Workday solution. This regression testing may include but is not limited to tightly integrated applications between Workday application, during biennial feature updates, documenting results and implement corrections through configuration or integrations, as needed
You’ll be in charge of managing deployment changes between Workday tenants and ensuring that changes are properly tested / approved, and migrated to production using Warner Bros. standard procedures

135

Senior Technical Analyst Resume Examples & Samples

Develop and manage Enhancements throughout the lifecycle from estimating and planning, to design, coding, configuration, testing and implementation
Responsible for triage and issue resolution, working with internal Technology partners and business clients to determine root cause and implement corrections. Responsible for ticket management, SLA analysis and root cause analysis. Attend and present updates for weekly client ticket review meetings
Gather requirements from the business clients to support new functionality and changes to Workday functionality including integrations and configuration. Transform business requirements into functional requirements and technical designs
Perform required Unit testing, Functional Acceptance Testing, User Acceptance Testing, and adhere to required change management procedures, and train end users as appropriate
Responsible for Regression Testing the Workday Solution, including but not limited to tightly integrated applications between Workday application, during biennial feature updates, documenting results and implement corrections through configuration or integrations, as needed
Responsible for deployment management of changes between Workday tenants and ensuring that changes are properly tested / approved, and migrated to production using Warner Bros. standard procedures
Minimum of 5 years experience working in an IT or associated role with experience supporting HR or payroll operations with Workday experience. Workbrain Time and Attendance experience is a plus
Hands-on development or system customization experience preferred
Experience gathering requirements, writing functional designs, drawing process flows, uses cases, and writing test cases
Knowledge and practical application of the software development Life Cycle (SDLC), Agile, and scrum project management with industry standard best practice methodologies
Experience with SaaS software preferred
General knowledge of SOX controls, and ITIL processes
Knowledge of Requirements definition and realization
Knowledge of Human Resources, Time and Attendance, Payroll, and Financial Accounting processes for the entertainment industry is preferred
Understanding of Payroll and Time and Attendance data as well as integration with the Workday Payroll solution
Entertainment industry experience is desirable
Responsible for root cause analysis, testing, and applying valid fixes
Excellent analytical, critical thinking, problem solving, and multi-tasking skills
Ability to work in a team with partners from multiple departments and vendors
Excellent skills with Excel, Word, and Visio
Develop and maintain system documentation, including technical specifications
Experience with Workday business process and integration configuration
Strong analytical and technical problem solving skills
SQL and/or other programming experience is considered a plus
Must be able to pay close attention to complex detail and understand written and oral instructions
Must be able to work flexible hours, including possible overtime, when necessary

136

Senior Technical Analyst Resume Examples & Samples

Work with customers, partners, academia, and startups in identifying and implementing the technology solutions for solving customer's business problems
Plan and manage projects from inception to delivery including the development of key performance metrics
Have a strategic engagement across various groups within Cisco and external industry thought leaders
BS degree in Computer Science or equivalent
A minimum of 7 years' experience in the following fields: business development, IT/OT, software architecture, cloud computing, and service providers
Entrepreneurship, experience with startups, and in verticals such as manufacturing, transportation, retail, and smart cities will be considered a plus
Knowledge in several of the following areas: cloud and fog computing, IT/OT, security, operating systems, virtualization/Linux containers, mobility, and networking
Understanding the software challenges faced by corporations and the dramatic changes in the IT industry
Understanding of product management and product development lifecycle
Innovation should be part of your DNA and the ambition to change the industry
Ready to disrupt and lead on cutting edge technologies such as analytics, blockchain, robotics, drones…
Exceptional communication, interpersonal, planning, and organizational skills
Entrepreneurial drive with demonstrated ability to achieve/stretch goals in an innovative and fast paced environment with shifting priorities and objectives
Comfortable taking a position with imperfect or incomplete information
Result oriented individual with high energy who wants to get the job done with integrity

137

Senior Technical Analyst Resume Examples & Samples

Must have a current/active TS/SCI with Polygraph and be willing to take and pass a Polygraph as required
Collect unit’s training schedule and coordinate annual audits
Re-certify instructors
Coordinate training audits with govt leads and instructors if conducting unannounced audits
Verify all materials are current and up-to-date
Observe academics, first day of runs, and certification runs for the audit
Meet and discuss the course with all instructors, govt leads and other personnel as required while on site
Draft AAR post trip
14+ yrs of experience
Working to intermediate knowledge of cellular network structure
Demonstrated knowledge of GSM
Knowledge of GSM, CDMA,UMTS, and WiMAX preferred
Instructor experience and/or deployment experience
Ability to create/update technical curriculum
World-wide deployable: Ability to travel on a monthly basis to both CONUS and OCONUS sites on trips ranging from days to weeks
Demonstrated briefing skills and experience interacting professionally at high levels; ability to appropriately represent the NGW ITOS team
30% of time TDY
Knowledge of
Collection tasking strategies
Govt comms systems
Govt comms facilities
SIGINT processing systems
Theoretical Knowledge of
Tactical collection techniques and systems
NGW geolocation technologies
RF distribution and amplification
DF techniques; receivers
System timing analysis
SIGINT timing and navigation
Tactical SIGINT payloads
System throughput
Computer s/w applications and techniques

138

IT Senior Technical Analyst Resume Examples & Samples

Maintain Aramark’s IT disaster recovery/systems continuity program to strengthen the organization’s ability to resume business operations following an adverse event
Participate in disaster recovery strategy development and implementation to align with business recovery requirements
Participate in coordinating and executing disaster recovery exercises
Work with IT groups to test failover of redundant equipment in global data centers
Coordinate exercise and recovery site requirements with recovery site vendors
Partner with Information Security to ensure all DR processes and procedures meet compliance criteria for PCI, HIPPA and PII regulations
Develop application recovery requirements with IT owners
Coordinate the development, maintenance and exercise testing of the organization’s IT business critical disaster recovery plans
Participate in disaster recovery exercises and in any actual disaster recovery effort
Develop exercise executive summary and a detailed report
Conduct post-exercise lessons learned meetings
Identify and develop plans for resolution of issues and track to resolution
Consult and assist with development of recovery solutions
Coordinate, develop, and implement Disaster Recovery process improvements
Maintain recovery site contracts
Coordinate the shipment and removal of Aramark owned equipment at the recovery site
Maintain detailed documentation of all DR equipment at the recovery sites
Develop and maintain IT Disaster Recovery and department Business Continuity Plan and Business Impact Analysis
Act as the liaison for coordination of all IT Business Continuity Plans and Business Impact Analysis
Perform Disaster Recovery plan quarterly audits
Support projects and design Disaster Recovery solutions globally
Maintain Disaster Recovery policies, procedures, and Standard Operating Procedures
Perform third party critical vendor Disaster Recovery assessments
5 or more years of experience in progressive, broad applied Disaster Recovery and/or Business Continuity or equivalent combination of transferrable experience and education
Working knowledge of all areas of the organization and the ability to develop a clear understanding of the company’s key functional processes and resources
Thorough knowledge and understanding of current disaster recovery planning techniques and technologies as well as the methods used in performing risk analysis and business impact analysis
Working knowledge of technology platforms and capabilities (mainframe, open systems, network, etc.)
Experience developing solution designs
Excellent Project Management skills
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Efficient in developing and maintaining documents, both summary and detailed
Ability to manage tasks independently and take ownership of responsibilities
Ability to learn from mistakes and apply constructive feedback to improve performance
Ability to communicate technical information clearly and articulately

139

Senior Technical Analyst Resume Examples & Samples

Installs, updates and maintains all Mainframe system software, operating systems, related subsystems, and related executable routines, ensuring that the software is maintained at the desired release level
Assists in the implementation of newly-developed and purchased Mainframe solutions; performs tasks as required to facilitate implementation and maintenance
Verify system health daily with reports and monitoring
Monitor and manage Mainframe DASD
Provides support for complex problems related to Mainframe system software and provides the interface to hardware support when troubleshooting equipment, upgrading server hardware, etc
Provides guidance and training to operations staff, solution developers, help desk, and systems administrators related to Mainframe systems software
Analyzes current systems software, proposed modifications, and new software for impact on installation problems, standards and procedures
Maintains all system backup and recovery procedures and processes for Mainframe platform. In the event of an actual disaster, responsible for recovery of all Mainframe systems and Mainframe application software
Coordinates and maintains security on Mainframe server. Satisfy audit requirements through SOX reporting and audits
Involved in the evaluation and selection of software and hardware related to Mainframe technology
Works with Metrics functional area to maintain Mainframe profiles for capacity planning

140

Senior Technical Analyst Resume Examples & Samples

To take operational ownership of the services that are being offered to Optus Business customers in the form of Managed Networks and Security Services
Implement pre-authorised and standard MAC’s (Firewalls/RSA/LAN and WAN Port configuration). Carry out customer network redundancy and backup tests as scheduled
Performing Service Desk duties in heavy workload including management of email requests/Dropbox, provide timely and effective Escalation Management as per EMC resolution management processes and update CMDB content as per RMA and Change process

141

It-senior Technical Analyst Resume Examples & Samples

Strong organizational skills – ability to succeed in a high pace, multi-task environment
Lead the Business (users) to obtain specifications related to changes in the business functions for projects; and act as a project lead on some of the assigned projects, depending upon the scope and complexity. Lead the technical effort to global middleware applications
Bachelor's degree is preferred and a minimum of 5 years related experience as a Technical Analyst within IT applications solutions and support within the Product Development application landscape
24x7 Support required for global markets
Ability to lead off-shore development and support teams
Ability to lead medium to large technical projects and oversee large onshore/offshore development teams
Technical Proficiency in the following technologies is required

142

Senior Technical Analyst Resume Examples & Samples

You must have a current/active TS/SCI with Polygraph and be willing to take and pass a Polygraph as required
Requires 14+ years of professional experience
You will collect unit’s training schedule and coordinate annual audits
You will be Re-certify instructors
You will Coordinate training audits with govt leads and instructors if conducting unannounced audits
You will verify all materials are current and up-to-date
You will observe academics, first day of runs, and certification runs for the audit
You will meet and discuss the course with all instructors, govt leads and other personnel as required while on site
You will draft AAR post trip

143

Senior Technical Analyst Resume Examples & Samples

Gathering Metadata from technical assets across Enterprise
Supporting the core Metadata Management Platform / Applications
Report Development and Distribution
Proactive MetaData Insights / Analysis
Scripting Language - Python
Strong SQL , PL/SQL Skills
Experience of reporting tool OBIEE
Understanding of data integration
Sound analytical & debugging skills
Can work as part of the small team with fairly independent role
Interest in APIs and Cloud Computing Services
Self-motivated, flexible, responsible, and a penchant for quality
Ability to prioritise own activities, work under hard deadlines
B.E./B.Tech. Or M.C.A. in Computer Science from a reputed University
3-5 years of overall IT experience

144

Senior Technical Analyst Resume Examples & Samples

Demonstrated experience with development and testing of client server environments
Demonstrated expert level experience with developing web applications using Linux, Java, J2EE technologies
Experience supporting
Time keeping applications

145

Senior Technical Analyst Resume Examples & Samples

Minimum 7 years’ experience working on Technical Analysis projects
Minimum 5 years Medicaid/MMIS experience
Minimum 3 years IV&V experience
Experience in status reporting (project status, risks, issues, change control, action items, etc.)
Should be self-motivated, energetic, poised
Should be organized and methodical, with the ability to multi-task (i.e. work on multiple tasks and assignments simultaneously)
Effective communication skills in written, verbal and pictorial style formats
Ability to elicit information from decentralized/disparate teams
Experience with Visio, Excel, PowerPoint, Word, Windows 7, etc
Demonstrates comprehension of the project management process
Demonstrates comprehension of both technical and business requirements gathering processes
Demonstrates comprehension of various SDLC’s (Agile, Waterfall, etc.)

146

Senior Technical Analyst Resume Examples & Samples

Minimum 4 years MITA experience
Ability to collaborate in the development of architectures
Familiarity with state and federal architecture standards
Experience with modeling including creating activity diagrams, use cases, Information Technology (IT) inventory diagrams, and some data models

147

Senior Technical Analyst Resume Examples & Samples

Minimum 5 years of experience with Eligibility & Enrollment business processes
Understanding of Systems Development Life Cycle (Waterfall or Agile development)
Minimum 3 years of experience designing, developing, and implementing Eligibility solutions
Experience with CMS Certification
Experience with Eligibility solutions in one or more states
Effective verbal and written communication skills, including the ability to write meaningful IV&V reports
Detailed knowledge of Medicaid, MMIS, and MITA concepts
Understanding of Agile development is a plus
Ability to work effectively and efficiently under strict timelines
Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success

148

Senior Technical Analyst Resume Examples & Samples

Minimum 3 years Medicaid/MMIS or other healthcare experience
Minimum 3 years of experience designing, developing, and implementing MMIS and/or Eligibility solutions
Minimum 3 years of experience performing technical assessments of system architecture
Minimum 5 years Medicaid/MMIS or other healthcare experience
Minimum 1 year of experience performing or managing IV&V services for large system development, integration, and implementation
Minimum 1 year of experience performing security assessments of large-scale IT systems

149

Senior Technical Analyst Resume Examples & Samples

Minimum five (5) years’ experience in Systems Engineering, Integration, or related experience
Minimum 5 years’ experience with Systems Integration, Solution Architecture, Data Integration, Data Modelling, Data Architecture, Data Infrastructure design and support, SQL Database Administration, and Development and Business Process Improvement
Minimum 5 years’ experience working with systems such as: Microsoft SQL Server, Oracle, Web Technologies, Web services, XML, API
Experience working in Health Care, Federal or State Government a plus
Knowledge of government technologies used to deliver Medicaid programs preferred
Experience implementing enhancements or new technologies to an operation
Experience managing systems, including infrastructure, software, and hardware on an operations project
Possess the ability to work independently and with a team
Excellent oral and written communication skills, detail oriented, and solid business logic and analytic skills
Strong aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
DSS specific experience with Business Glossary, Data Dictionary, Metadata, Joins
Business intelligence experience with Business Objects, Crystal Reports, Dashboards, Mobile apps, SAP, Live Office preferred

150

Senior Technical Analyst Resume Examples & Samples

In collaboration with the Director of Business program Capabilities & Efficiencies, Healthcare Management Department and Technology develop new innovative business process efficiencies that result in overall business program improvement
Be responsible for evaluation of current systems against new business needs. Design and develop applications based on business requirements, ensure innovative, efficient solutions delivered are designed to meet business needs. To support sun-setting of older legacy and resource intensive processes and implement efficient, consolidated application leveraging new methodology and standards
Architecting and development of systems and system integrations
Support ongoing production support. Act as the liaison between Health Care Management Department and Technology to drive closure to production issues
Research assigned data & production issues received from the business. Document and communicate: a. Root cause of issues b. Detailed impact including performance, data corruptions/loss, service quality, regulatory compliance and necessity for reprocessing
Consults with the business owner of assigned issues and opportunities, offering technical advice and analysis to assist in
A. Defining their scope, and required timeframes
B. Document functional specifications
C. Document and thorough testing of solutions prior to implementation
Responsible for developing standards for ad-hoc report and analytics to support business needs
Work with cross functional team on analyzing, developing
Formulates and makes recommendations on standard processes related to business requirements, testing, training and implementation supporting business owned applications
Participate in cross functional business & technology collaboration implementing enterprise data governance structure at ConnectiCare
Perform other related project undertakings & duties as assigned
Bachelor's Degree required or an equivalent combination of education and experience
Strong analytical, influence, conflict resolution and negotiation skills
Strong working knowledge of ETL principles required with software packages such as SQLServer Management Studio’ SSIS or similar ETL Products such as DataStage, Informatica, etc
Strong working knowledge of Reporting principles required with software packages such as SQL Server Management Studio’ SSRS/SSAS or similar Reporting Products such as Crystal Reports/BO, Strategy Companion, etc
Strong working knowledge of Software development in the Microsoft Core Development Stack (vb.net, C#, VB6, Access Basic, ASP.net)
Working knowledge of data modeling concepts as well as data warehousing, ODS, and transactional systems
Working knowledge of data optimization, governance, security and sensitivity
Familiarity with Source Code control software such as TFS, VSS, other a plus
Familiarities with migrations off of legacy systems a plus
Familiarity with Cobol a plus
Strong working knowledge of relational database principles required with software packages including SQL/SAS, SQL Server Management Studio or Microsoft Office Products, such as Access and Excel
Five (plus) years’ experience in one of the following disciplines: Business analysis, Project management, Quality Analysis and improvement
Applies innovative, creative, “out of the box” thinking to problems
Successful experience in promoting and leading change
Strong working knowledge of Software life cycle, IT focused framework, system and methodology
Strong working knowledge (5 - 8 years experience) of ETL principles required with software packages such as SQLServer Management Studio’ SSIS or similar ETL Products such as DataStage, Informatica, etc
Strong working knowledge (5 - 8 years experience) of Reporting principles required with software packages such as SQL Server Management Studio’ SSRS/SSAS or similar Reporting Products such as Crystal Reports/BO, Strategy Companion, etc
Strong working knowledge (5 - 10 years experience) of Software development in the Microsoft Core Development Stack (vb.net, C#, VB6, Access Basic, ASP.net)

151

Senior Technical Analyst Resume Examples & Samples

Provide administration and technical support of a Microsoft 2008 and 2012 Server environment including, 3rd party and Microsoft Back Office applications like Citrix XenApp, SCCM, SCOM, VMWare, SharePoint and other bespoke business applications
Provide support based on the shifts and out of hours based on an on-call rota
Ensures all changes to the environment are covered by appropriate Change Control process/procedures
Working closely with other areas in the Platform Core and Services Group to understand future production requirements and delivering systems to meet these
Ensuring operational security and standards are strictly maintained at all times

152

Senior Technical Analyst Resume Examples & Samples

Preferably a Degree or Masters in Statistic or Mathematics and/or BI new technology (Big Data tools, etc.)
Excellent analytical, communications, interpersonal, negotiation, and presentation skills
Solid understanding of database concepts, ETL concepts (IBM Data Stage), Data warehousing processes, Unix, shell scripting/ XML, experience with IBM BDW/Terradata/SAS BIS/Cognos
Experience in designing performance management applications/executive dashboards around Enterprise-wide data warehouses in Consumer Banking domain
Very good understanding of ETL source system integration and frontend design patterns, BI architecture, data quality and metadata management
Experience with batch scheduling and turning, database design/ architecture and integration of the front-end MIS delivery systems
Good knowledge of data warehouse data modeling techniques/Erwin Data modeler tool
Competency in a range of technologies including J2EE 1.4/1.5, Java 5x, JSP, Rich Faces, Adobe Flash APIs, Application Server (Web Sphere), Rule Engine concepts, Open Source Tools (Log4J, Drools, Xstream), Aspect Oriented Programming, and emerging technologies
Proven IT management experience in Data Warehousing and Business Intelligence Domain
Solid Consumer Banking domain understanding, with an ability to initiate/sell/design BI application framework and plan/drive/control implementations; knowledge of Corporate Banking, Private Wealth Management and PMP concepts/certification
Implementation management. with hands-on experience on project risk management, requirement management, communications/stakeholder management, and project financial reporting
Ability to effectively network across the different levels of the organization, both business and technology internal and external partners
Professional maturity, ability to network & build key alliances within technology organization and regional business, and enforce/refine Governance rules to support G2C/Productization goals within the regions he manages
Demonstrates thought-leadership, initiative, independence, and willingness to learn
Be able to take effective judgment calls that will benefit the bigger organization and resolve conflicts, while being a positive change agent for the growth of the department and business he support
Interpersonal skills to liaise effectively with project stakeholders; strong written and verbal communication skills, good analytical, problem solving, conflict management, negotiation skills
Ability to lead and work with virtual teams across multiple locations and time zone, and different cultural backgrounds

153

Senior Technical Analyst Resume Examples & Samples

To have a good understanding of all the applications that integrates with Workflow tool (Automation tool, BPM, Processing back end systems, Task Managers, Scan Front End, etc.)
To manage regular Project Releases and infrastructure upgrades
To manage OAG Application suite environment model – tasks include activities like environment refreshes and environment health checks
To analyse, document and configure workflow, reports & automate processes using the Configuration , Reporting and Automation tools
Ability to manage medium size projects and create project charters for senior stakeholders
Ability to translate business requirements to optimum workflow solutions, adhering to departmental and product standards. Work with stakeholders to Define, analyse and document requirements
To understand the business problem – and propose a business solution using various business analysis tools
Ensure completeness in requirements and consider all exception scenarios while dealing with stakeholders
Ensure requirement organization (using modelling techniques and methods) to be ready for consumption for multiple stakeholders
Plan handovers and design controls around processes, wherever applicable
Support in resolving and interfacing integration issues with other teams
Escalate issues which cannot be resolved by the team
Recommends controls by identifying problems, writing improved procedures
To be an ambassador for OAG in FIL India – may be called upon to help with wider OAG initiatives
Drive systems testing and co-ordinate user acceptance testing
Support the existing reports and configure new ones using available Reporting tool, analysing and manipulating data for Management Information
To Assist with adhoc business analysis & process reviews
Interacts with the business to gather, understand and document business needs and requirements, using structured methodologies and tools
Document operational processes in BPMN from a business facing level through to workflow implementation
Engineering or IT background preferred, but not essential
Excellent written and verbal communication, including technical writing skills
Self-starter with a strong sense of pro-activeness
Understanding of project and development lifecycles
Proficient in the use of Excel pivot tables/macros as well as Data Mining & able analyse data into trends / reports
Self-motivated and ability to adapt to changing business needs
An understanding of the principles of workflow systems, electronic data capture and reporting tools
Understanding of Lean/Six Sigma methodologies used for process improvement
Understanding on advanced SQL, Excel and VBA skills
Experience of configuring reports
An understanding of Business Analysis and report writing
Experience at writing complex queries involving different sources of data will be an advantage
Flexibility and an open attitude to change

154

Technical Analyst / Senior Technical Analyst Resume Examples & Samples

Accountable for Access Management Operations Processes such as Joiner/Leavers/Transfers
Complying to the Role Based Access Control approach
Operational Security Support for Fidelity Investments Systems and 3rd party Application Access Control System
Handle Service Requests in the queue as per laid down Service Level Agreements (SLAs)
Responsibility for maintaining, granting and removing access to various platforms/applications
Working with business departments, data owners, and others to ensure that SADs (Standard Access Definition)/Business Roles/Functional Roles are maintained that meet the business requirements
Adherence to strict security procedures and Fidelity Information security policies and standards
Continuously improve customer satisfaction and coverage
Ensure access are provisioned based on users’ job-role in the organisation - Ensuring standard approach across all Business Roles/SADs and minimising any anomalies
Automation and Improvement to enhance the operational efficiency in work processes
Perform analysis & remediation activities to ensure security compliance
Communicate issues, solutions and status to senior management
Co-ordination with other Business Units for operational work
Support Audit and Compliance Activities
Ensure Access Appropriate to Role Review for each employee once in 365 days
Project Management Support
Application on boarding, Automation and Integration Support Services for existing Applications
Submit data on time every month for preparation of Monthly Report to Management
5 - 6.5 years of IT work experience covering system, security and network administration
B.E/MCA/B Tech Any Graduate or preferably with diploma in Computers preferably from reputed institute
MCSE, ITIL, Security+, ISO 27001, CISA, CISM, CISSP will be an advantage
Solid knowledge and understanding of Identity and Access Management fundamentals & technologies
Excellent experience with NetIQ IAM technologies such as NetIQ eDIR, Aveksa Compliance Manager
Good understanding of role engineering techniques
Adequate knowledge of Information Security Concepts and Domains, primarily in Access Control
Knowledge and experience in running Information security risk program
In-depth knowledge of mixed operating system technologies like Windows, Linux, UNIX and AS400
Adequate knowledge of MS Access for automation along with construction for SQL queries for Data Extraction and Transformation
Good knowledge on security concepts and domains
Good communication skills and extensive experience working with clients and partners
Self-starter, creative, disciplined, result-oriented, and devoted team player
Ability to work closely with cross functional teams
Analytical approach for problem solving techniques
Essential Skills Required
Excellent communication skills and preparing PowerPoint presentations
Advance skills on MS Excel alongside good IT skills particularly Outlook, Word
Ability to delve into details
Oracle PL/SQL, Stored Procedure experience will be an advantage

155

Senior Technical Analyst, Salesforce Resume Examples & Samples

Provide assistance with general user navigation of applications in the tool suite
Assistance with quota and forecasting
Assistance with team selling and reporting
User profile role and profile assistance/maintenance
Sales process and procedures knowledge (inbound/outbound/outside/verticals)
Product catalog knowledge and assistance of Charter’s product suite of telecom/cable products
Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical personnel
Access software updates knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization, primarily Salesforce.com
Perform post-resolution follow-ups to help requests
Develop help sheets and frequently asked questions lists for end users
Salesforce administration
Salesforce reporting
Ability to perform critical thinking in the area of Commercial Services and Enterprise Portals and IT processes
Ability to work independently with minimal instructions, and collaborate with a team effectively
Ability to prioritize and organize effectively and manage multiple projects/assignments
Proven ability to perform effectively in a fast-paced environment
3-5 years experience in a help desk environment. Strong organizational and analytical skill set. Strong customer service orientation. Salesforce configuration experience

156

Senior Technical Analyst Resume Examples & Samples

Responsible for gathering, managing and analyzing requirements to design new application changes for own areas of responsibility ensuring sufficient effort is made to promote "vanilla" functionality
Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers
Coordinates the delivery, testing and support of application changes related to own area of responsibility
Responsible for ensuring quality solutions are delivered to business users on time and budget
Contributes to the development of application and process best practices and, using a consultative approach, gets buy-in from all stakeholders
Roles include 50% travelling, worldwide
Candidates must be independent workers who enjoy the challenge of resolving issues in busy environments
At least 5 years experience in deployment or support of application software, implementing systems and modules with experience of multiple full lifecycle implementations
Version Management procedures
Windows and Windows Server Operating Systems
Network installation and configuration
LAN/WAN Technologies and Protocols
MS SQL and Oracle installation and system administration
SQL proficient
XML and XSL proficient
Message Queuing such as IBM MQ, WebSphere, IBM Websphere Message Broker or similar e.g. Microsoft MQ,
Be familiar with web based and client / server based software
Must be able to work effectively and efficiently without much supervision on a day to day basis, but seek guidance pro-actively, when key problems or issues arise
Represent professionally AMS Centre of Excellence in all aspects of the engagement to internal and external groups from presales to customer acceptance testing
Be and remain customer focused at all times
Be familiar with the technical aspects regarding the AMS system, such as terminology, practices and implementation methodologies
University degree or equivalent preferably in Computer Science, Engineering, Mathematics or similar. - Where applicable a recognised professional qualification is desirable

157

Senior Technical Analyst Resume Examples & Samples

Experience in cloud application implementations and digital contact channels(chat, email, social media and knowledge base)
Technical support planning and project management for organizational initiatives
Salesforce.com experience
Strong Experience with design and development technologies and training, e.g. website development, multimedia, social media, Customer Service Cloud solutions
Reporting - Experience with languages such as html, xml, SQL, Javascript, JSP, Java

158

Senior Technical Analyst Resume Examples & Samples

New Development, on-going maintenance, and support for systems within the management team’s area of responsibility
Design, code, and test HTML, Java JMS and Web Services (SOAP) applications based on specifications and business requirements
Design, code, and test SQL code based on specifications and business requirements
Analyze existing Java applications and modify code to support new business requirements
Analyze program defects and make corrections
Participate in design and code reviews with peers
Complete system documentation
Ability to work and negotiate with technical and non-technical coworkers to accomplish goals
Build code/test to meet system requirements
Work with technical leadership to drive innovation and create best practices within the team
Present technical ideas and high level concepts and solutions to internal and external team members
Contribute to a positive culture of continuous improvement and operational excellence by identifying and implementing process improvements where appropriate
Familiarity with the Agile software development life cycle and development process
Ability to resolve production problems of medium to high complexity
Demonstration of strong Business partner collaboration through joint ideation efforts resulting in deployed solutions
Demonstration of strong interpersonal skills working within a culturally diverse development team with multi-regional development team members
Demonstration of broad clearance expertise through the development of multiple solutions within the clearance domain

159

Senior Technical Analyst Resume Examples & Samples

Participate in user workshops to validate customer requirements, confirm and negotiate technical specifications upon activation of a project, verifying adherence to requirements in delivered solutions
Implement added functionality; either from specific application enhancements or functionality requirements of the user community
Implement technical change requests ensuring all system changes follow agreed policy and comply with audit requirements
Work with cross-functional teams to design extensions to the existing applications
Provide maintenance and support of applications developed
Draft technical documentation that supports the products as defined in the requirements
Using the technical specification, create unit test plan, cases, scripts and documentation and perform actual testing relating to the technical testing
Ensure all risks and issues that effects the project are raised following set processes and are actioned appropriately. Escalate risks and issues that pose a significant impact to deliverables
Support implementation of specific application/s in each specific country / region
Mentor and coach a small group of less experienced Specialists ensuring they have the skills and knowledge in order to perform their roles
Minimum of 3 years in either Microsoft SQL or Oracle based Applications Software Implementation and Configuration
Proven operational knowledge of SITA/Other Airport Management Systems a plus
Experience working within an airport environment is beneficial
SQL proficient - XML and XSL proficient

160

Senior Technical Analyst Resume Examples & Samples

Utilizes technical expertise over complex systems and software to address questions, inquiries and concerns surrounding the change control environment, including escalated issues
Creates data analysis reports, takes proactive steps to identify persistent problems, and makes recommendations to management as needed
Builds technical integration and automates feeds/interfaces to and from different tools and systems
Creates knowledge management resources and training for when new features are introducing into the technical environment; trains on processes, expectations and updates of operational support documentations

161

Senior.technical Analyst / Technical Analyst Resume Examples & Samples

Validates software is approved for and review licensing agreement for any potential compliance issues prior to purchase
Monthly, quarterly and annual reporting of KPIs across Financial Management’ Procurement, Licensing & Maintenance Management, Vendor Governance and ITAM
Provide regular contract update status to the Business Vendor Managers and the Head of Market Data, ensuring cover sheets and new contracts are provided on a timely basis
Setting up Vendors and Services in MDSL in line with the naming convention
Knowledge of Technical Systems and integration in to a Global Asset Management model
Strong analytical skills, able to work and manipulate data sets, draw conclusions, create reports etc
Experience of accounts payable or similar involvement with invoices
Strong ability to analyse data in excel, databases or other data tools, to be able to correlate data effectively so as to be able to create reports, analyse issues in data samples etc to support our clients effectively in their data needs
Problem solving strengths – ability to deal effectively with problems or questions posed by our clients – sometimes this will involve understanding their systems and processes as well as our suppliers and data in order to find solutions
Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery etc of our services to our clients
Ability to work with Audit (Internal & external) functions and certification organisations

162

Senior Technical Analyst Resume Examples & Samples

Provide support with analyzing and evaluating technology needs and solutions
Provide technical support for developing, testing and establishing new systems or enhancements, sources, and uses of MIS information, as required
Provide support for systems operations, production, administration and maintenance for assigned IT&S Finance systems
Provide efficient and accurate data processing support (i.e., programs which organize and manipulate data) and production of financial reporting for IT&S Finance applications
Provide User friendly technical assistance, support and documentation to IT&S clients and IT&S Finance
Analyze and assist with developing and implementing new/changed systems, controls, policies and procedures, as requested by the Manager
Work collaboratively with IT&S Finance and provide client-focused support, knowledge sharing and operational excellence
Strong MS SQL Server SSIS, SSRS and related applications with the ability to run/create ETL (Extract, Transform and Load) processes, including database/report designing and building; familiarity with relational and OLAP databases desirable
MS Excel, MS Visio, (MS Excel VBA. MS Access VBA, and structured query language (SQL)) would be an asset
A thorough understanding of financial and management reporting principles
A superior understanding of the elements of effective control over accuracy and completeness of financial reporting; attention to details

163

Senior Technical Analyst Resume Examples & Samples

Minimum 5 years of experience
Understand standard Medicaid and / or Eligibility system architectures, networks, and data exchange formats
Understand CMS Conditions and Standard
Minimum 3 years of experience summarizing system documentation for complex systems
Minimum 3 years of Project Quality Assurance & Assessment experience
Knowledgeable of the PMBOK
Minimum 3 years of experience in providing evaluation services and project auditing, in Human Services or Healthcare IT industry
Minimum of 3 years of experience working with an MMIS, Healthcare or Eligibility system
Minimum 3 years of experience working on large, complex systems projects
Experience conducting meetings, interviews and making presentations
Strong problem-solving and customer service skills
Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
Ability to apply industry best practices and future state/federal mandates to existing systems
Excels at using quantitative data to drive recommendations and decisions
Knowledge of CMS Certification process and requirements
Knowledge of industry standards, PMI, CMMI, NIST, and IEEE
Working knowledge of HIPAA, ARRA, ACA, and other security requirements is a plus
Ability to work independently and manage work to a defined schedule
Ability to communicate technical concepts to non-technical audience

164

Senior Technical Analyst Resume Examples & Samples

Function as a SME for all applications within our portfolio
Work with business and technology groups in defining and creating requirements documents
Tech lead on projects, liasing with business, project managers and internal technology groups
Document / develop existing and new processes / workflows
Identifying, logging and documenting reoccurring problems and recommending preventative measures
Initiating corrective action to resolve system and infrastructure application errors
Responding to application support groups or system engineers; identifying problems, resolving or escalating as appropriate
Design / develop medium complexity UNIX shell scripts
Perform development and testing on a number of small to medium sized initiatives; most involving database querying, ETL and reporting
Written Communications-Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation
Problem Solving-Knowledge of approaches, tools, techniques for recognizing,anticipating, and resolving organizational, operational or process problems
Managing Multiple Priorities-Ability to manage multiple concurrent objectives,projects, groups or activities. Effective judgment in prioritizing and time allocation
Application Delivery Process - Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
Knowledge of systems hardware infrastructure and systems software infrastructure
Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
Knowledge of core application systems and systems software infrastructure
Must have knowledge of SQL, UNIX and Windows platforms
Must have experience in project delivery
Must have sound knowledge project management principles
Knowledge of development methodologies
Knowledge of intake processes

165

Senior Technical Analyst Resume Examples & Samples

Act as a subject matter expert for information security processes and technologies. Help develop, maintain, and evolve the enterprise security architecture framework and deliver services and solutions to address current and emerging compliance needs of the business
Architect and provide technical oversight of technical security service solutions that will be used throughout the enterprise to help the business comply with security and compliance control objectives and standards
Contribute to the risk management strategy through the analysis and understanding of shifts and trends in the business, regulatory/legal/industry compliance space, technology landscape, risk management practices, and threats and attack patterns
Use advanced tools to test the security and compliance of information systems both internally and externally and develop and assist in the solutions to mitigate risks
Bachelor’s degree in Computer Information Systems, information Security, or related field required
At least 6 years’ experience in a variety of technical solutions related to information security, systems assessments, and network security
Working knowledge of network protocols, vulnerability assessment tools, standard operating systems (Microsoft, AIX, Linux), PKI, cryptography, and IDS/IPS required
Experience with Data Loss Prevention, Vulnerability Management tools. Data Classification and rights management technologies required
Knowledge of Information Security Standards (NIST 800-53, FIPS 140-2, etc. ) a plus
CISSP or other technical information security certification a plus

166

Senior Technical Analyst / Developer Resume Examples & Samples

Strong object oriented programming skills using Java
Strong relational database skills (preferably DB2)
Strong verbal and written communication skills, in order to partner effectively with technologists and business users across regions
Working experience in the finance services industry
Experience in front-end and back-end development
Experience in software release management
Good knowledge of Java/XML/SQL/Unix/Perl/Perforce/KSH Script
Good knowledge in Web technologies like Servlets / JSP / J2EE is preferred
Ability to work in team

167

Senior Technical Analyst Resume Examples & Samples

You will assist the govt customer program in assessing and communicating SIGINT system requirements, managing system life cycle sustainment activities, and all aspects of end-to-end project support for current and future operations
You will provide detailed update and program status briefings to mission leadership and development teams
You will identify, develop and articulate mission requirements against current systems
You will coordinate, schedule, and track all program operations
You will be conducting / interface between the system developers and program leadership
You will draft post deployment AAR
Must have a current/active TS/SCI with CI polygraph and be willing to take and pass an additional polygraph as required
Requires 20 years of professional experience supporting a military or govt mission
Have expertise in the acquisition cycle to support system integration of SIGINT systems for USCS customers
Have experience performing technical analysis of processes supporting PM, technical planning, system design, integration, verification, and validation, cost, risk, supportability and effectiveness as they apply to fielding new systems
Have an ability and experience to advise the gov't on cost, schedule, technical, and contractual issues
Must demonstrated an ability to provide technical assistance for the acquisition process and during the budget development cycle

168

Infrastructure Senior Technical Analyst Resume Examples & Samples

Strong leadership, management skill & interpersonal skill to manage relationship with the Regional Functional teams and local Business units including senior management
Good communication skill in both English and Mandarin
Good technical knowledge associated with Clients, Voice, Wintel, Network, etc
Good quality control & risk control ability
Strong planning & reporting skill
4-7 years of relevant working experience

169

Senior Technical Analyst Resume Examples & Samples

Candidate with 5+ years of experience in technology
Excellent Project and Client Management skills
Thorough understanding of Banking transactions and product life cycles would be an added advantage
Be proficient in Java/J2EE technologies & Oracle PL/SQL technologies
Have rich experience in Java/J2EE technologies and Adobe Flex, well versed with 3 tier architecture /component layer architecture; Experience in Java and J2EE, Struts, Adobe Flex, HTML, DHTML, XML, Java Script, CSS, JSP, Servlets, EJB
Frameworks – Struts, Tiles, Hibernate, Velocity, Springs
OS- Windows ,Unix
Proficient in Unix shell scripting
Good technical analysis & troubleshooting skills
Experience in designing and architecting medium to complex systems, well versed with design standards & framework
Experience in working on multiple technologies and complex projects
Candidate is expected to work during Europe business hours on an as needed basis, and interact with Global teams in other locations and time-zones

170

Senior Technical Analyst Resume Examples & Samples

Work with stakeholders want or need in terms IT technology related to his or her product line
Lead trouble shooting, technical issues and discussion with stakeholders and vendors
Support Service Manager to run an IT technology P&L for his or her product or services
Help business understand how to adjust anticipated technology or product changes
Be the SME on Compliance Product
Assist Service Manager to run the annual service delivery strategic-planning process for his or her products and update the technology plan
Maintain engagement with stakeholders and IT operational groups
Performance Metrics
Service objectives tied to the number or volume of tickets and the responsiveness to the ticket volume
Stakeholder feedback from feedback and complaints
Extent of execution of set product service plans e.g. Proposed plan vs. execution of the plan
Quality of the service outputs
Competencies (knowledge, Skills and Behaviors)
Bachelor's degree in Computer Science, related field (e.g. Engineering) or Business Management
Operational experience that includes working across broad section of IT services
Experience in a direct IT- business engagement role
Strong background in IT service delivery role with a minimum of 4 years of experience
Strong communications skills and able to communicate effectively to non-technical stakeholders/business if necessary
Has experience dealing with vendors or service providers
Ability to set strategy
Desired
Has participated in strategy development or strategy work within IT
Has engaged in IT benchmarking services
Has had P&L responsibility within IT
Project Management experience implementing IT projects
Ability to lead staff
Can build relationships with vendors and stakeholders

171

Senior Technical Analyst Resume Examples & Samples

Minimum 5 years of Project Quality Assurance & Assessment Experience
Minimum 5 years of experience in providing technical services and infrastructure planning, in Human Services or Healthcare IT industry
Minimum of 5 years of experience working with an MMIS, Healthcare or Eligibility system
Experience working on large, complex systems projects
Ability to review and summarize system documentation for complex systems
Conduct product evaluations to ensure the right tools are in place
Knowledge of HIPAA, ARRA, ACA, and other security requirements is a plus
Experience conducting meetings and making presentations
Ability to manage vendors and third parties effectively driving to meet commitments and milestones
Knowledge of IBM Curam system design and best practices

172

Senior Technical Analyst Resume Examples & Samples

Learn and understand different business process and support the development & deployment of reports, dashboards and analytics
Create, Design, develop and deliver complex reporting using different analytical tools
Publish critical corporate reports on a weekly, monthly and quarterly basis to executives across brands and business streams
Perform data analysis to find the resolution and relationship and pinpoint issues
Follow development life-cycle: Business Requirement, design, development, testing and validation, user-acceptance testing, release and deploy
Determine and document the impact of process changes for the process owner
Understand and demonstrate through models how the business processes support business and corporate strategies and objectives
Understand at a high level how implemented applications support business processes under consideration for change
Contribute to the definition, development, implementation and maintenance of the business process improvement methodology to be employed
Perform continuous reviews to align processes with changing business conditions for a given business process or functional area
Document or map business processes targeted for change via approved projects, both current and future state
Working as a team with outsourced managed service model to ensure the SLA and high level of business user satisfaction is achieved
Experience with Merchandising systems and concepts is a plus. Experience with SAP is also a plus

173

Senior Technical Analyst Resume Examples & Samples

Bachelor’s degree in Engineering, Computer Science, or relevant technical field (g., physics, mathematics, operations research)
15+ years of DoD experience
5+ years of management experience with focus on Systems Engineering Plans, Test and Evaluation Master Plans, and Critical Program Information identification
7+ years of experience with DoD weapons systems systems engineering
Knowledge of Defense Industrial Base Cyber Security policy, program protection planning

174

Senior Technical Analyst Resume Examples & Samples

Work as development workstream lead in Shanghai, runs ~5 person development team
Understand Robotics and Process Automation
Configuration and build Servers, environments and tuning of application a part of team
Scheduling of tasks with system administrators and database administrators for supporting strategic applications
Engaged in environment build and Support from initiation to closure, Support for BAU mode
Be accountable for project results along with project sponsor
Complete work breakdown structure to estimate effort required for each task
Provide project schedule to identify when each task will be performed
Clearly communicate expectations to team members and stakeholders
Resolve any issues and solve problems throughout project life cycle while working with team members, System Administration and Database administration
Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request
Develop tools and best practice for repeatable tasks and execution
Ensure all project documents are safely archived following project completion
Respond to customer requests regarding outages, performance degradation and project status
Maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
Resolve customer technical issues through diligent research, reproduction and troubleshooting
Document all technical inquiries, develop and review content for knowledgebase using tool set
Work directly with other team members to resolve problems in a timely manner
Develop work schedules and project plans in support of various App Dev requests
Maintain server, software, licenses and other inventories
Ensure weekend activities complete successfully through assignment, coordination, oversight and validation and Checkout. This may requires weekend work
Minimum of five years of working experience in an enterprise environment as developer and experience leading development team to deliver project
Master one of the development skill (Powershell, VBS, .NET, Python or Java) is must
Master one of the database (SQLServer or Oracle) is must
Familiarity with project management tools and/or software packages
Demonstrated leadership managing people
Rapidly adapt and respond to changes in environment and priorities
Excellent communication, including listening skills, leadership, problem solving and analytical skills
Good working knowledge of Networking
Experience working within an Enterprise IT Support environment
Has experience in working in the finance industry is a good plus
Has experience on robotics process automation related fields is a good plus
Has knowledge of machine learning and artificial intelligence is a good plus

175

Senior Technical Analyst Resume Examples & Samples

Work with the business to perform business process analysis, project scope definition / chartering, requirements elicitation and documentation, testing planning and coordination, and requirements coverage through traceability to requirements
Lead the systems analysis and design on supply chain projects and programs
Engage with business leads to gather and understand solution requirements
Develop and produce technical designs, strategy documents and other technical artifacts
Facilitate and manage evaluations and proof of concept activities as subject matter expert
Ensure technology solutions are production ready and meet the organization standards
Work with other Architects and Project Teams to facilitate alignment among architecture decisions
Works with the IT technical team to create, change or modify any required systems/application interfaces
Responsible for the oversight and resultant work product of external resources, such as contractors and consultants
Design and create reports for Planning Applications
A minimum of three (3) years of experience in Information Technology
Minimum one (1) year working in Supply Chain planning systems Expert in system analysis, technical design, development and implementation
Experience in Kinaxis Rapid Response Authoring and data administration
Authoring experience - Implementing new Resources (Workbooks,Scheduled tasks, automation chains, dashboards, scorecards) in Rapid response
Data administration - Experience in data integration, data sources and mapping, data modeling, system monitoring, importing resources, system scheduled tasks, etc

176

Senior Technical Analyst Resume Examples & Samples

For projects under her/his responsibility, the Technical Project manager will be responsible for
Excellent knowledge of Linux
Excellent knowledge of IP networks
Extensive scripting knowledge
Knowledge on mobile network core and
Ability to work as part of a multi-disciplinary team, to build relationships with peer and management levels both internally and with suppliers
Capability of coordinating, organizing and influencing virtual teams within an international environment
Ability to prioritize work, work under pressure and deal with multiple tasks
Ability to demonstrate agility, flexibility and innovation in an environment where priorities and tasks can change rapidly
DIY attitude, ability to write own tools to deliver analysis and test cases
Demonstrates analytical flexibility and versatility
Strong understanding of system integration and hardware issues
Demonstrates a practical awareness of other architectures
Experience in embedded architecture a plus
Demonstrate strong knowledge of at least one application
Demonstrate strong understanding of SITA methodologies and practices
Demonstrate the ability to be the technical lead on project of medium complexity within own domain overseeing requirement analysis through implementation and/or support
Demonstrate understanding of technology and competitive positioning of technology - driven business solutions, preferably SITA applications/solutions
Demonstrate competent use of SITA's development and project tools
Demonstrate good knowledge of and ability to apply ITIL processes and standards for managing applications
Demonstrate good ability to cost projects of medium complexity with guidance
Specific experience of airline industry would be of benefit
Strong software application skills (MS Excel, Access, Word, PowerPoint, Project)

177

Senior Technical Analyst Resume Examples & Samples

Participate in a high performing, cohesive team responsible for process management, analysis, and budget management
Collaborate with the Technology and Business process, governing, and services teams in translating their goals into a tactical approach, which can be executed consistently across ED&O
Ensure consistency in documentation and governance in application of delivery methodologies
Monitor the progress of program components and use judgment and experience to assess any risks to the outcome of the components and recommend remedial actions to Leadership
Provide key stakeholders and sponsor with timely communication
Focus on customer expectations, including participation and input into Technology Governance Facilitation and framework
Assume all aspects of relationships with Technology and Business stakeholders; Managing the stakeholder expectations, buy-in and relationships
Facilitate standards, methodologies and processes for the entire ED&O organization
Ensure boundary partner alignment for governance strategy and delivery processes-bridge the gap, ensure synergies and cost savings
Cross organizational collaboration with Technology and Business to maintain strategic alignment for delivery
Work with ED&O leaders to continually refine vision and strategy for delivery management
Delivery/Program Tracking and Release Reporting
Consolidation of key platform form roadmaps and creation of integrated Platform Planning/Roadmaps
Ownership of ED&O work entry and estimation process and responsibility in facilitating pipeline items through the process

178

Senior Technical Analyst Resume Examples & Samples

Good knowledge in writing Stored Procedures using PL SQL, Functions, DDL, DML SQL queries
Knowledge of operating Systems – Linux/Unix (SUN/IBM), Windows
Awareness of OOAD, UML and design Patterns
Experience in building and deployment of Web Applications
Strong written/verbal communication skills
Experience with Oracle HTTP server including configuration and administration is a plus
Major in Computer Science or related subjects

179

Senior Technical Analyst Resume Examples & Samples

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Install and support PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups
Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plan
Share acquired knowledge with colleagues through formal documentation and communications sessions
Experience working with desktop, laptop, server and printer computer hardware dependencies and relationships with networks, phones, mobile devices and PC operation systems, databases and applications
Experience of technical implementations with good understanding of Microsoft and networking technologies
Experience as a Team Leader

180

Senior Technical Analyst Sysadmin Resume Examples & Samples

Participate in the research and evaluation of new products and solutions
Identify and implement initiatives that improve or optimize existing environments or processes via automation
Manage and support all environments including Pre-Production and Production
Participate in the implementation of operating systems and related software updates and upgrades to new releases including business applications, operating systems, utilities and hardware firmware
Act as a delegate as required for technical and/or business meetings
Minimum 10 years of hands-on experience leading similar technologies
Degree in Information Technology or equivalent technical diploma, or work experience
Advanced experience in Linux architecture and security with Red Hat
Advanced Unix/Linux scripts programming skills
Experience with a devops software (Ansible, Puppet or Chef)
Experience with a monitoring tool (Zabbix, Nagios, …)
Experience with Linux architecture (VMware, Vsphere, RHEL, Satellite)
Experience with Apache HTTP configuration
Virtualization platforms and architecture experience (VMWare and Hyper-V)
Knowledge of networking WAN/LAN/SAN architecture
Some AIX Unix experience is an asset
Knowledge of middleware platforms (Databases, WebSphere, Tibco, and MQ Series)
Work well under pressure with above average troubleshooting and problem solving skills. Quickly diagnose and understand complex problems that span multiple infrastructures and platforms
Take ownership and devise effective solutions and a plan of action to restore services to the satisfaction of all parties involved
Work on projects and initiatives independently or collaboratively as a member of a team
Excellent written and oral communications skills in French and English

181

Senior Technical Analyst Resume Examples & Samples

3 to 6 years of technical analysis experience on a technical and/or business facing projects using Agile methodology
2+ year of experience working on an Agile product team environment (open workspace, cross-functional team, daily standup, sprints, IPM, user stories, TDD, pairing, showcases, retrospectives, etc.)
Proficient in gathering functional & technical requirements
Engage with the stakeholders and team members to understand and help them define product vision & problem statement
Experience using an agile backlog management tools like Jira, Pivotal Tracker or Mingle
Experience working on a team practicing Test Driven Development, Continuous Integration and Continuous Deployment is a big plus
Experience working on a team deploying application on a cloud platform such as AWS or Azure is a big plus
Experience working on a team building & deploying application using Docker is a big plus
Experience working on a team using operation intelligence tools such as Splunk, ELK or New Relic is a big plus
Build and manage great working relationship with co-workers and peer teams

182

Senior Technical Analyst Resume Examples & Samples

Required - 7+ years minimum experience as a technical analyst in the financial industry and total of 12+ years of experience
Required - functional understanding of retail banking and/or investment domains
Required - ability to work with product, business and application teams to write technical user stories for a SOA/services/messaging development team
Required - ability to read Java code to understand existing system behavior
Required – experience running web services using tools like Soap UI, XML Spy, CA-LISA
Required – experience testing web services to see if they meet acceptance criteria defined by user stories
Required - experience working with XML, JSON message formats
Strong interpersonal skills and time management skills
Strong experience with Agile development methodologies
Experience writing technical stories in JIRA/confluence using industry standard notations (like BDD/Gherkin)
Experience working on large and medium scale software projects
Experience working with diversified multi-location team

183

Senior Technical Analyst Resume Examples & Samples

Providing solutions to the majority of the FedEx operating companies
Experience leading efforts in an application development organization for integrated systems
New Development, on-going maintenance, and support for systems within the management team
Object Oriented Analysis and Design
J2EE and associated components (JSP, JMS)
Extract, Transform, Load concepts (ETL)
Under limited supervision and in a team environment, analyze, design, and code/unit test to meet business
Provide leadership and initiative in the overall coordination of system requirements, program specifications and code/unit test to meet business requirements/specifications for significant large projects

184

Senior Technical Analyst Resume Examples & Samples

Establish strong business relationships to identify, plan and scope future BW projects
Lead BW/BI projects in collaboration with Business, IT/Basis, IS functional/technical/security analysts and external BW consultants as assigned to the project
Design, develop, test and implement new BW/BI initiatives, projects and enhancements
Facilitate and gather reporting requirements for assigned projects
Write functional design document and detailed technical document
Responsible for adherence to standards, policies, and development guidelines
Provide ongoing maintenance, assistance and support for BW/BI
Provide ongoing business user training and support as needed
Work with IS functional and technical analysts to investigate and resolve data discrepancies
Manage and support BW refresh processes during downtime
Off-hours availability for support, problem determination, and problem resolution of production systems is probable
Any additional responsibilities or tasks as assigned
Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution
Good consulting skills to gather information requirements, and participate in analysis and user interface design discussions
Flexible, adaptable with the ability to work under pressure to meet deadlines
Proven multitasking capabilities
Willingness to apply and learn new technologies
Practical experience in full life cycle deployment and extension of BI content as well as custom implementation
Experience designing, developing and configuring within SAP BW (7.x and 3.x objects)
Expertise should include: InfoObjects, DSO, InfoCubes, MultiProviders, InfoPackages, InfoSources, Datasources, Transformations, Transfer Rules, Update rules, DTP
Experience in business requirements gathering, data analysis, data mapping, and dimensional data modeling
In depth experience in BEx query development. Develop complex multiprovider Queries and RRIs
General trouble shooting skills in a BW environment
Knowledge of Business Objects and HANA
Crystal Reporting with BW
BEX Broadcasting
IView experience with Portals to publish BI reports
Business Objects/Xcelsius dashboard and Data Integrator experience
ABAP coding and debugging skills, code performance tuning
Bachelor of Science in Information Systems/MIS, computer science, business or related field or equivalent experience
Possess 6+ years of SAP Business Warehouse/Intelligence development experience

185

Senior Technical Analyst Resume Examples & Samples

A minimum of 6 years experience in the areas of Business or technical analysis or system administration
Significant experience in system enhancement, implementation and upgrades
Functional experience with Governance and Risk functions or supporting applications
A minimum of 5 years proven knowledge of GRC business processes within the pharmaceutical space
Demonstrated skills in risk-based approaches, including ability to facilitate a robust risk analysis
Demonstrated ability to succeed in a complex and dynamic work environment
Have experience with the IT financial processes as related to portfolio management to acquire resources and manage IT related purchases

186

Senior Technical Analyst, Switchgear Resume Examples & Samples

Provide customer with necessary information and assist them in understanding what is expected in terms of site readiness prior to scheduled site visits
Ensure Field Service Technicians – Switchgear have resources required to complete system commissioning/service visits successfully
Provide factory based phone/email support to all Field Service Technicians – Switchgear, distributors, dealers, and direct customers
Assist in creating and updating department policies and procedures
Develop site specific test plans based on system sequence of operation as required
This position may require approximately 10-15% worldwide travel to assist customers in site preparation and reviewing specific job/system requirements ahead of system commissioning
Be proficient in PLC and HMI programming and be the liaison between service and engineering support
Assist in providing details required for system updates and preventative maintenance service quotes to customers as required
Provide field updates to technicians and distributors as required
Program parts as required for Aftermarket Parts as orders are received
Work on special projects as required
Associate’s degree in Electronic Engineering Technology or related field; plus 5+ years of related experience in generator paralleling systems or related field; or an equivalent combination of education and experience
Solid understanding of PLC and HMI software as well as communications networks is required
Bachelor’s degree in Electrical Engineering or related field and previous work experience with generator paralleling switchgear, or field related experience is preferred

187

Senior Technical Analyst Resume Examples & Samples

Provides technical support to end users
3+ years related work experience
Preferred: One year project leadership experience

188

Senior Technical Analyst Resume Examples & Samples

Work as infrastructure workstream lead in Shanghai, leading 2 person
Minimum of five years of working experience in an enterprise environment as infrastructure developer and experience building infrastructure components for application
Master one of the scripting language (Unix Shell, Powershell) is must
Familiar with Weblogic server, Database (SQLServer or Oracle), cluster infrastructure, package distribution
Experience communicating with different global teams to get things done

189

Senior Technical Analyst Resume Examples & Samples

3+ years of experience in PC, Desktop / End User, and Audio-Visual support
Bachelor’s Degree in a related field
Broad range of troubleshooting knowledge regarding common office applications, printers, and MFPs
Basic networking knowledge and concepts, including knowledge of TCP/IP ports, and basic routing fundamentals
Strong smartphone OS and application troubleshooting skills
Experience with videoconferencing, audio/video, phone work, and cabling

190

Senior Technical Analyst Resume Examples & Samples

Experience with decomposing business functionality and defining user stories
1+ years writing Gherkin
Experience writing logic rules, truth tables
Experience with Behavior Driven Development (BDD)
2+ years working inside an Agile Team/Program Framework, especially Scrum and SAFe
Experience with diverse stakeholders to gain a common understanding and solution in an enterprise environment where stakeholders will have unique requirements that need to be considered and at other times homogenized
Experience with writing SQL queries
Experience with an IDE (Atom/Eclipse etc)
Extensive experience with Visio, MS Excel, and MS-PowerPoint
A willingness to learn, explore new techniques, adopt best practices, and constantly innovate to address customer needs
Strong organization, verbal and written communication skills
Github / Zenhub experience
Experience with mastering data
Previous experience with the Department of Veterans Affairs

191

Senior Technical Analyst Resume Examples & Samples

Leads the creation of requirements documents
Independently works with business partners to ensure that all business requirements are addressed by requirements documents
Ensures traceability by (1) checking the linkage of technical design to requirements, and (2) SIT test cases to requirements
Provides consulting to (1) system testing process, (2) implementation plan creation, and (3) conceptual approaches or architectures
Develops Strategy and architecture for Data Governance and Data Quality needs. Executes the strategy working with Business Data Governance groups inline with the organization`s business strategy and goals
Collaborates business owners to defines and establish data quality rules and definitions consistent with department and organizations strategies
Develops data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise
Establishes data quality process, governance, and issue tracking process tools
Works with business and IT partners to remediate identified gaps using both manual and automated solutions
Establishes processes to continuously monitor data quality. Ensures processes are in place to proactively detect, correct, and prevent invalid data values
Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area
7 years’ experience as BA or Technical BA - required
5 years’ experience with COBOL - required
Great communication skills - Oral and Written, Experience in Financial Services - Preferred

192

Senior Technical Analyst Resume Examples & Samples

End to end internal and external customer facing support via phone, email and web form involving the identification, research and resolution of software and/or network environment related problems associated with GlobalWare, often in unique or non-standard customer environments
Support multiple products as technical support such as Galileo and Host Print Managers and MIR and TAIR inquiries as they relate to GlobalWare customers
Working with customers on installs and upgrades including provisioning activities associated with Globalware copy write protection and ODBC connectivity issues for 3rd party reporting
Leveraging functional subject matter expertise to research ‘grey area’ problems for testing and customer resolution. Assist with project and product related activities outside of traditional support such as the recreation of customer environment/infrastructure for testing and troubleshooting and consistently evaluating and working to improve the support processes
Leveraging subject matter expertise to provide billable and non-billable extended service and consultancy to customers
An expert level background in travel agency accounting is mandatory to include: accrual vs cash basis accounting; chart of accounts, reconciliation, General Ledger, Invoices, AR/AP (accounts receivable/accounts payable), payments & issuing checks
Extensive experience with GlobalWare (Technical and Functional Knowledge)
A solid knowledge of Sybase SQL Anywhere or equivalent SQL database experience
Experience with agency applications such as corporate booking tools, mid-office robotic applications and back-office systems. An overall understanding of agency process as they relate to ARC, BSP and their 3rd party vendors
Strong knowledge of travel agency operations to include expert level GDS experience and the understanding of Corporate, Leisure and Group end-to-end booking, processing and fulfillment procedures
Project management skills to include: excellent analytical and problem solving skills, the ability to deliver under pressure and recognize customer/system impacts and escalate problems appropriately
Proven organizational and technical skills combined with excellent written and oral presentation communication skills

193

Senior Technical Analyst Resume Examples & Samples

Bachelor/Graduate degree in analytics, statistics, engineering, math, economics, or science
3+ years of Analytics experience
Computer programming and/or data engineering experience using Java, Scala, Python or similar programing language to produce analytic data pipelines and data sets
Experience using Python, R, Highcharts, D3 or other open source analytics tools and visualization libraries like Plotly, Seaborn, Bokeh, ggplot2, or similar
Analytical thinker with a strong passion for data, charts, analysis, trends, and evangelizing data usage across various teams

194

Senior Technical Analyst Resume Examples & Samples

Support Network operations of the data, voice and secured network
Troubleshooting network problems and diagnosing and solving hardware or software related faults
Respond to escalation during off-hours / 24/7 on-call rotation
Prioritizing and managing multiple incident cases at one time
Ensure operational excellence and network reliability
Ensure escalation and timely resolution of network incidents and problems
Participate in the Root Cause investigations when business incidents occur
Plan, Document, and Execute change management activities
Ensure network devices meet PCD IT Security standards
Support Business Continuity and Disaster Recovery Plans
Enforce a strong focus and disciplined approach to maintenance and improvement of network availability and reliability which includes development and continuous improvement of operational practices and processes
Able to work independently but in alignment with team goals
Manage telecomm Disaster Recovery plan for all planned and unplanned transitions to/from Short- and Long-Term Back Up locations
Manage all network segments
Network device account management
Traffic monitoring and analysis using Solarwinds, Tripwire, NetBrain, and other tools
Equipment maintenance/replacement
Manage VSAT communication systems to include installation/decommissioning orders, path maintenance, trouble tickets, net switches
Manage redundant field communications to include installation/decommissioning orders, path maintenance, trouble tickets
Support the Process Control Domain (PCD) security program from assessment to resolution of gaps
Maintain cyber security standards matrix to ensure understanding of current company and regulatory requirements and guidelines
Maintain asset inventory of all network devices
Manage Cisco support contracts
Support network equipment refresh projects
Support logistics and execution of facility maintenance activities as needed
Provide direct support to CC Operations Staff to identify/troubleshoot/resolve field communication issues
TCP/IP, routing and tunneling including but not limited to EIGRP, BGP, HSRP, GRE, IPSec, OSPF
IPv4 Addressing, Subnetting, and Summarization
Network Address Translation (NAT and PAT)
MPLS Protocol/CE router design, implementation and support
Network Architecture systems and technology designs (e.g. LAN, WAN, Fiber/cabling, DHCP, DNS, etc.)
Network infrastructure components (e.g. routers, switches, load balancers, concentrators, etc.)
Network security architecture (e.g. Firewalls, AAA using RSA/TacACS, VPNs)
Network management and troubleshooting tools (Solarwinds and NetBrain preferred)
Network asset lifecycle management
Network infrastructure hardware interoperability/Integration
Network troubleshooting, support, monitoring and optimization
Network traffic management and network routing design
Event logging and analysis
Microsoft Office products, especially Word, Excel, and Visio

195

Senior Technical Analyst Resume Examples & Samples

Provide in-depth business and technical expertise to contribute to the development of new systems and enhancement of existing systems as well as various schedules and on-going activities generated by Sales systems
Initiate creation and assume responsibility of scripting and reporting responsibilities by developing user interfaces and repeatable tasks
Maintain reporting functions in support of data integrity and reconciliation between Sales and BCBSMA Legacy systems to ensure business cycles run efficiently
Provide end-to-end management of multiple work efforts or initiatives for Sales Division, VB scripting, process/program automation, testing, and program releases
Ensure that the design and integration of proposed systems, software, and hardware solutions lead to the development of the business through effective use of technology
Responsible for supporting leadership with standard/on-going metric reporting, for capacity planning and assessment of functionality requirements for the team
Focus on developing and improving business processes and assist in metrics development within the technology and business organizations
Independently engage Sales teams to solicit feedback on business needs related to ongoing technology initiatives
Actively engage in prioritization process to ensure business needs are considered in planning/ scoping projects and releases
Document and archive technical business process flows as system changes to enhance business processes
Act as primary business lead in planning and scoping projects/oversee design, development, testing and deployment of new systems and enhancements to existing systems
Direct cross functional project teams to drive deliverables and ensure timelines are met
Assume primary responsibility to coordinate troubleshooting efforts for any issues related to access of functionality of sub-systems between internal technical support teams and vendors
Adapt to new and ever-changing needs of the Sales teams and apply technical knowledge and analytics to expanding responsibilities
Assume approval authority for Sales lifecycle milestones during quarterly production cycles
Offer support and guidance to junior BA staff in researching business issues
Ability to coordinate resources to draft and deliver technical business requirement documentation
Experience participating in solution design sessions
Ability to maintain and enhance existing reports/scripts and create new reports/scripts from various data sources
Demonstrated ability to implement process improvements and automation
Demonstrated ability to coordinate execution of supplemental application testing for system implementations
Detail oriented with the ability to document and track business needs to completion
Ability to escalate potential system issues and drive resolution as appropriate
Capable of influencing cross functional teams in achieving or exceeding business objectives
Adapts communication style, methods of delivery, and the content of message to meet the needs of audience
Team player with ability to engage effectively on cross functional workgroups
Proficient with data base development including Access, SQL & Oracle and knowledge of Microsoft programming language desired
Experience and solid knowledge with QTP/UFT scripting
BA or BS degree in Systems, IT, Business Management, or related degree preferred; or equivalent experience
Minimum 3-5 years business experience
Business processing, analyst or project management experience desired
Experience developing business requirements required
Practical work experience with business process improvement and redesign desired
Health insurance experience preferred
Knowledge of BCBSMA systems a plus (BQ+, BQi, RTMS, SFDC, AMS)

196

Senior Technical Analyst Resume Examples & Samples

Bachelor’s degree in IT, or related area
Minimum 5 years managing large systems implementations
Minimum 5 years’ experience with service oriented architectural/design concepts and technologies
Experience with technical leadership in the system development life cycle (SDLC)
Minimum 5 years’ experience in Public Health or other large-scale health programs
Experience with industry-standards and best practices regarding quality assurance and control across technical domains, such as security, privacy, integration

197

Senior Technical Analyst Resume Examples & Samples

Serves as Administrator for the DSS Shared server, to include conducting backups of all data
Creates and maintains DSS Team Intranet site
Assists with the development and validation of DSS requirements
Serves as DSS helpdesk support for Business Objects, SQL Developer, and Zendesk
Assists with the development of macros, reports, and dashboards for Medicaid and SHBP claims and eligibility data
Advises leadership on business process inefficiencies and develops methods for automation
Keeps abreast of new business intelligence software and technologies and communicates accurate and comprehensive information on their effect on current business processes
Facilitates the completion of business processes and prepares models, diagrams, layouts, definitions and/or specifications to describe and solve problems in collaboration with DSS Team
Performs job responsibilities with minimal supervision
Bachelor's degree in Computer Science, Computer Information Systems, or Engineering
Experience with developing system requirements related to healthcare claims and eligibility databases
Experience with Business Intelligence Software, to include Business Objects, ArcGIS, Advantage Suite and/or DataProbe
Experience with SQL programming
Proficiency with MS Word, Excel, PowerPoint, and Visio

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