IT Technical Analyst Resume Samples

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L Auer

Leatha

Auer

94818 Caitlyn Inlet

New York

+1 (555) 838 3249

94818 Caitlyn Inlet

New York

Phone

p +1 (555) 838 3249

Experience Experience

Chicago, IL

IT Technical Analyst

Chicago, IL

Rodriguez-Abernathy

Chicago, IL

IT Technical Analyst

Be flexible with your work schedule, job duties and work locations
Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
Develops and executes test and quality assurance strategies and plans
Utlizes network management platforms such as Cisco LMS / WCS, Prime, NetScout
Work to elevate the reputation of the Support team by providing solid customer service, timely and efficient issue resolution and exemplary communication
Responsible for application support/maintenance and development activities for Microsoft clients in a global 7 by 24 environment consisting of 30k+ devices
User assistance

Phoenix, AZ

It-technical Analyst

Phoenix, AZ

Kovacek-Collins

Phoenix, AZ

It-technical Analyst

Work on QA efforts for all the web store projects for Toys R Us and Babies R Us globally
Track and manage tasks through to completion
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, and automated scripts
Communicate clearly and timely to business and IT leaders on updates surrounding current work
Execute and evaluate manual or automated test cases and report test results
Backend database testing in Microsoft SQL environment and Oracle including validating stored procedures, jobs and triggers

present

Detroit, MI

Development IT Technical Analyst

Detroit, MI

Runte LLC

present

Detroit, MI

Development IT Technical Analyst

present

May assist in the design of network infrastructure, plans and designs while performing capacity and resource planning
Assists the design of network infrastructure, plans, and designs. Performs capacity and resource analysis and planning
Analyze and evaluate incident trends and make recommendations to team lead to reduce incident rate. Proactively look for ways to improve user support
Performs Design, Configuration, and installation of routers, switches, concentrators or other network components
Provide routine status updates and prompt management escalation
Manage and deliver project assignments within the established timelines
Manages equipment such as: Cisco Wireless Networks, Cisco Routers and Switches, and VPN Branch office platforms

Education Education

Bachelor’s Degree in Computer Science

Iowa State University

Bachelor’s Degree in Computer Science

Skills Skills

Good working knowledge of leading computer tools including Excel, Access, Word and PowerPoint
Able to work a varied schedule with projects and deadlines requiring the ability to meet changing demands
Capacity to learn or have already demonstrated the ability to manage CIs within a CMDB, ability to ensure CMDB Data is architected to support IT
Good understanding of database concepts and working knowledge of ITAM and Configuration Management
Strong knowledge of IT and/or business functional area
Able to execute multiple analytical projects at high level of quality
Strong analytical skills and technical expertise with an ability to provide insightful analysis
Sound judgment, decision making and analytical ability
Strong project management skills
Excellent communication skills to present results of work assignments to senior management

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15 IT Technical Analyst resume templates

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IT Technical Analyst Resume Examples & Samples

Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
Assist shoreside IT with application deployment, upgrades, and troubleshooting
User assistance
Assist users when required in all computer based applications
Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc
Provide occasional user training for new applications
Monitor and manage users’ data storage requirements to ensure effective use of resources
Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
Network maintenance
Proactively monitor health of all network electronics on daily basis to ensure maximum up time
Monitor ship wireless network to ensure maximum up time
Troubleshoot and maintain all network cabling
Regular Maintenance routines
Perform regular backups of all server based systems
Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
Check of all servers to ensure proper operation on a daily basis
Install new software as required
Monitor network storage for inappropriate use (music files, personal photos, etc.)
Conduct regular cleaning (dust removal, etc.) of all computers and terminals
Report any changes in inventory to the Chief Engineer
Maintain and support the shipboard DECT phone system
Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
Participate in Emergency Duties as specified in the ship Assembly Plan
Experience with Microsoft suite of applications (MS Office, MS Outlook, MS Visio, etc.)
Basic understanding of Microsoft server operation and troubleshooting
Strong PC setup and troubleshooting skills
Ability to express thoughts clearly and thoroughly in writing
Be able to work a seven-day, 70-84 hour week with limited time off
Be able to adhere to Disney Cruise Line appearance guidelines
4-year degree in Information Technology or related field of study
Familiarity with IT operations in the cruise industry
Knowledge of telephony systems including VOIP
Experience with VMWare virtualization technology
Familiarity with computer network operation
Familiarity with Cisco network electronics
Familiarity with Fidelio Cruise applications
Familiarity with Micros Point of Sale application
Obtain a criminal background check

IT Technical Analyst Resume Examples & Samples

Improve efficiency of systems support through the identification and implementation of new procedures to better support the end user community
Show a pattern of continual technical skill and professional growth through formal and peer education opportunities
Continually propose new solutions to improve business efficiency and stream line processes
Design, implement, enhance, support and troubleshoot Orvis technical solutions
Support Orvis customers and resolve technical problems
Review and enhance technical support procedures and processes
Educate / train Orvis customers to become self-sufficient in the use technology
Interface with vendors to solve problems and present solutions to better Orvis’ use of technology
Support technology after regular business hours and on weekends as needed (on call)
Perform other tasks as assigned by supervisor

IT Technical Analyst Resume Examples & Samples

Applicants must
Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
Be appreciative of working and living in a multi-cultural environment
Be comfortable living in a confined space with strict rules and regulations
Adhere to a structured lifestyle, personally and professionally
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination

It-technical Analyst Resume Examples & Samples

Bachelor’s degree in Information Technology or Information Systems
Minimum of 2 years related experience in a business analysis or technical analyst role within an IT department
Technical background is required with solid knowledge in system design and analysis principles
Strategic and analytical problem solving skills, successful at managing and meeting project deadlines
Solid coding development techniques
Strong written and verbal communications required
Experience with collaboration tools such as Microsoft 365 and cloud technologies
Project Management certification is a plus

It-technical Analyst Resume Examples & Samples

Prior Application Testing experience
Prior experience eCommerce QA testing is a plus
Personality that allows you to work at times under extreme pressure and still be able to calmly lead solution delivery
Flexibility to be able to adapt to constantly shifting priorities and issues
The motivation to want to test, find, and prevent any defects from getting past QA
Desire and passion to advance your career to the next level at a dynamic and globally recognized brand
Experience with JIRA and automated testing tools a plus

IT Technical Analyst Resume Examples & Samples

Responsible for proactive support and maintenance around POS systems
Provides technical support of the application, interfaces and any customizations
Monitors support issues, ensures resolution plans and reports progress to management
Provides excellent customer service during event support
Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise
Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes
Develops and executes test and quality assurance strategies and plans
Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal
Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly
Communicates with site users regarding any system enhancements and or scheduled upgrades
Participate in technical and functional training classes as necessary or required
Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
O Daily - Ensure all classroom, meeting room, and break out room Audio Visual supplies and equipment and in working order and immediately report any malfunctions to appropriate parties
Extensive Micros point of sale and Opera experience is required
Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality, Point of Sales systems, Property Management Systems, and networking experince
Must be willing ton travel up to 50%
Must be willing to work event based hours, which may include nights, holidays and weekends

Corp IT Technical Analyst Resume Examples & Samples

Maintain all IT infrastructure and assets including servers (Exchange, ActiveDirectory, and etc.), network (LAN, WAN), Communications, and PCs
Guide and support the delivery of infrastructure solutions (both new and expansion of existing) to support a growing firm with an expanding global footprint
Manage technical team and conduct technical assessments, provide expertise for the Help Desk operations
Regular system upgrade in line with group /zone strategy and monitor Server/database/Interface/performance
Conduct Global/regional/local technical Projects,User communications and IT document development
Manage IT purchase and cost / Trouble shooting, incident/problem management
Education: A Bachelor’s Degree in computer science, information systems or a closely related field
Years of working experience: 5 ~ 7 years (Daeri ~ Gwajang)
Experience: 5-year experience in managing IT Infrastructure and helpdesk (Foreign FMCG company)
Language : Korean / English (verbal and written)
Other skills

Development IT Technical Analyst Resume Examples & Samples

Understanding of and ability to troubleshoot hardware
Understanding of Windows or Linux installation, administration and troubleshooting
Understanding of fundamental OS concepts like memory usage, cpu queues, disk and network device access as they apply to all operating systems (Linux and Windows)
Ability to perform vulnerability management duties through application of patches and firmware updates
Experience with scripting languages such as Python, Java, PowerShell, etc
Knowledge of basic programming constructs (loops, booleans, case/switch, etc)
Self-starter to get things done
Ability to manage small projects through to completion
Ability to communicate clearly and concisely in English (written and verbal)
Ability to initiate discussions regarding aspects of the overall environment with peers
Ability to document designs and current configurations formally in Microsoft Office or Open Office and informally with Wiki entries
Linux on VMWare ESX 5.x knowledge a plus
Experience with OS level virtualization, eg; VMWare, Openstack, KVM
Experience with DevOps tools such as Urban Code Deploy, Docker and Jenkins

IT Technical Analyst Resume Examples & Samples

Thorough understanding of
What SharePoint can do as a technology
The difficulty of creating different types of solutions
How all elements of SharePoint function and interact with each other
Enjoy teaching others
Strong Troubleshooting skills
3 years creating and maintaining all aspects of a SharePoint Site Collection
Lists and Libraries
Content Types
Site Columns
Security and Permissions
Site Pages and Web Parts
5 years building relational databases
5 years building user friendly end user forms
2 Years working with K2 for SharePoint (K2 Designer, K2 Studio)
SmartForms, Views, Workflows
InfoPath Forms integrated with SharePoint
Tables and PivotTables
Formulas
Graphing
VBA Coding
Connections to SharePoint, SQL, or MS Access

IT Technical Analyst Resume Examples & Samples

University degree in omputer Science or related discipline
Minimum 2 years professional level experience with progressive responsibilities
A strong track record in successfully leading/completing Service Center implementations Experience with all
Excellent communications and interpersonal skillsExcellent analysis and problem-solving skills
Ability to handle multiple tasks independentlyGood command of written and spoken English
Candidates must be knowledgeable of IT Service Management processes and preferably ITIL Foundation

IT Technical Analyst Resume Examples & Samples

Specific experience within any of the following: Strong knowledge of Service Asset and Configuration Management, supporting discovery tools, compliance and tracking
Service Management Process expertise across multiple domains, and the critical thinking/problem solving skills
Ability to understand the application, infrastructure, and portfolio in order to evaluate risk of changes
Working knowledge of what a CMDB is and how it fits into the overall IT Organization, Deployment, management and application of a CMDB, including with the ServiceNow platform
Capacity to learn or have already demonstrated the ability to manage CIs within a CMDB, ability to ensure CMDB Data is architected to support IT
Good understanding of database concepts and working knowledge of ITAM and Configuration Management
Understanding of asset management principles and underlying systems in order to effectively manage assets Process design, implementation, and improvement methodologies
Development and management of metrics and measurements
Analytical problem solving skills and attention to detail
Understanding of source control processes and tools
Working knowledge / understanding across all IT components
Strong knowledge of IT and/or business functional area
Hands-on experience with business requirements gathering/analysis
Possesses knowledge and experience leveraging both IT solutions and business process improvements
Strong negotiation, influencing and consulting skills
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Deep experience as an analyst exhibiting strong investigative and problem solving skills, communicating in a clear and succinct manner and effectively evaluating information/data to make decisions
Knowledge of IT principles, methods, and practice; experienced in IT systems development process and procedures
Experienced in system design
Knowledge of quality assurance principles, processes and testing requirements

IT Technical Analyst Resume Examples & Samples

Work directly with customers to understand requirements or needs, and actively participate in the development and delivery of a technology solution and its required supporting artifacts
Analyze application and/or process workflows, create data workflows, if appropriate
Leads focused discussions to ensure the appropriate level of detail has been defined as requirements are being developed
Facilitate sessions to define, analyze, refine, and validate requirements, problem identification, and issue resolution
Conducts and coordinates review sessions and obtain appropriate approvals to ensure the requirements and design solution meets the customer requirements
Determine scope and resolution of problems and ensure customer/partners have appropriate updates. Present options for problem resolution
Recognize scope limitations and raise potential scope issues, while supporting the best technical solution design and approach
Identify issues and risks and handle them in a manner that mitigates the risks to quality, timeline and scope
Works on mid to long-term projects and programs, and/or maintenance assignments
Manage and deliver project assignments within the established timelines
Participation in on-call rotations or after hours project activities as directed by supervisor

IT Technical Analyst Principals IN Resume Examples & Samples

Data Warehousing tools including Teradata, Hyperion Essbase, and Informatica
System Prototyping
Solution design
Positions require a Master’s degree in Information Technology, Electrical Engineering, Management Information Systems or related field and 2 years of experience as an IT Business Analyst, Programmer Analyst, Applications Analyst, Systems Engineer, or related position
Alternatively, the employer will accept a Bachelor’s degree in Information Technology, Electrical Engineering, Management Information Systems or related field and 5 years of experience as an IT Business Analyst, Programmer Analyst, Applications Analyst, Systems Engineer or related

IT Technical Analyst Resume Examples & Samples

Applicant should have a basic understanding of SQL server, crystal reports, .net framework and experience with the using MS Office Tools - Word, PowerPoint and Outlook. Ability to be part of multiple projects and initiatives of varying size and complexity. Ability to deal with ambiguity and effectively cope with change. Ability to work well with staff across support, functional and operational teams. Comfort in presenting in small to medium sized groups
Builds and maintains strong working knowledge of all Corrections software applications including CORE Warehouse, Signature Capture, Mobile Cart, CORE Banking, iCare and Request Manager. Develops a basic understanding of the industry and the products and services of Aramark. Has a solid understanding of how systems effect and benefit clients.Prior experience with Corrections technology solutions a plus
Excellent communication skills and capable of effectively communicating software applications and desired results at all company levels. Candidate will be expected to interact with both client staff and Aramark staff, relay the expectations and goals, train end users on software use and provide status updates throughout the project duration. Communication skills also demonstrated through writing of end-user guides or manuals
Analyzes systems and processes from end to end, assessing how information/systems are managed and used from multiple perspectives. Frequently enlisted to address complex cross-technology and cross platform issues often times working with multiple third party vendors to ensure application success from project start up to implementation. Evaluates the technical and economic feasibility of proposed solutions and finding a way to incorporate the componets business practices with the software features
Candidate will manage Corrections IT projects (new and existing business) from start to finish. May manage small to moderate work streams or contribute technical services to a larger project. With minimal support, this position will require information gathering, conference calls, setup and configuration, application roll out, training and follow up at desired target dates to ensure successful implementation

IT Technical Analyst Resume Examples & Samples

May be responsible for training or orienting others, and assigning and reviewing work
2-3 years Mobile Device Management administration, support, and MDM design. Familiar with iOS, Android, Chromebooks and Win10 device platforms. Experience with Airwatch, Active Directory and knowledge of SCCM a plus
BA/BS degree or equivalent technical training

IT Technical Analyst Resume Examples & Samples

Have understanding of business-IT relationship
Understand technical architecture and implementation details of K12 IT application portfolio
Understand information flow and integration amongst systems
Research and troubleshoot technical issues reported by business clients
Provide technical resolutions to field issues raised to IT
Perform day-to-day application administration tasks
Develop feature enhancements or new applications
Perform data analysis to influence strategic decision making
Coordinate with other IT COE team members to accomplish tasks
Follow Software Development Life Cycle (SDLC) methology and Aramark’s standard practices
Provide routine status updates and prompt management escalation
Identify business needs for system changes

IT Technical Analyst Resume Examples & Samples

Ensure that infrastructure availability is align with the service level agreements
Assist in preparing, maintaining, and upholding procedures for logging, reporting and troubleshooting
Support development and implementation of new infrastructure projects and hardware installations
Maintain up-to-date knowledge database and IT procedures
Review troubleshooting procedures to strength the knowledge database
Recommend, schedule and perform infrastructure improvements, upgrades and repairs
Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
Where required, install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products
Be on top of the ticketing system and assignment based on the engineer’s skills thru Latin America
Good technical knowledge of network and PC hardware, including Microsoft platform
Extensive equipment support experience with PC’s
Knowledge of current network protocols, operating systems and standards

IT Technical Analyst Resume Examples & Samples

With the guidance of IT management and lead Technical professionals, works on the design of IT technology within network, IT communication and IT hardware systems
Works with management on the analysis and translating of business, information and technical requirements to achieve IT solutions to meet business needs, through the design and development of IT systems
Helps design specification and deliverables related to the support of system enhancements
Gathers and analyzes information with regard to technology processes and systems
May assist in the design of network infrastructure, plans and designs while performing capacity and resource planning
May assist with the planning, designing and developing allocation requirements of the enterprises various telecommunications platforms
May work on other technical IT functions including Data Security and Disaster Recovery
University degree in Computer Science or related discipline with five years of experiences in IT
Familiar with Microsoft user end solutions such as Outlook, Office Suite, Lync, etc
Familiar with NetBackup to backup and restore files
Has certain experience on Microsoft back end technologies such as Windows server, AD, SQL server, etc
Has experience on Mac support and ITIL framework are the advantages
Excellent interpersonal, communication and negotiation skill
Highly motivated, well organized and enthusiastic
Good proficiency in written and oral English

IT Technical Analyst Resume Examples & Samples

Analyze application and/or process workflow, and create data workflows, if appropriate
Provides technical expertise and direction to define, analyze, refine and validate requirements, problem identification, and issue resolution
Drives and coordinates review sessions, and obtain appropriate approvals to ensure the technical requirements and design solution meets the business requirements
Determines scope and resolution of problems and ensures customer/partners have appropriate updates. Present options for problem resolution
Works on medium to highly complex projects, multi-year programs or enterprise-wide assignments
Participation in on-call rotations and/or after hours project activities as directed by supervisor

It-technical Analyst Resume Examples & Samples

Supporting assigned prototypes & programs by ensuring swift and accurate data collection. Includes delivering the tools & applications required to accurately track, analyze and report the prototype learnings (or program results)
Collaborating with assigned information technology resources (application designers) to design, build and test the custom database applications required to collect the data required for each prototype or program
Delivering, tracking and reporting the integrated customer communications required for each assigned prototype(s) or programs. Includes managing applications like Silverpop (mass email), SwampFox (mass texting & mass automated voice calling), Survey applications as well as mobile and social media applications
Training team members how to use the data collection tools for both input accuracy and reporting
Working with team members (Prototype Specialists and Prototype Managers) to ensure tools are used in the optimal manner and ensuring the tools required to track and analyze the prototype learnings do not negatively impact delivering the customer experience while ensuring accurate and timely data collection
Analyzing a variety of data sources to effectively communicate the prototypes learnings objectives and results. Includes managing large amounts of data
Preparing and updating prototype/program dashboards
Preparing the required prototype learnings and results for various reports
Preparing ad hoc analysis and associated reporting which includes but isnt limited to: graphs, charts and tables using Excel, Access, SharePoint and related tools
Experienced with marketing dashboards and communicating effectively marketing results via dashboards, reports and graphs
Experienced with various applications used in analyzing customer-centric activities like: SalesForce.com (Customer relationship management application), Qualtrics, and Google Analytics
Experienced and proficient with applications used to deliver integrated customer communications like SilverPop (email application), Swampfox (texting application & automated voice messaging application)
Ability to outline process flows and process diagrams (Microsoft Visio experience)
Experienced with; SharePoint, Microsoft InfoPath form development within SharePoint, HTML, C#, Google Analytics, & Visio
Experienced with various market research methods including statistical analysis
Experience designing and administering quality control programs
Marketing, Product Management, Product Development and/or Market Research experience a plus

IT Technical Analyst Resume Examples & Samples

Manages projects including; Engineering Design, Equipment Configuration, Implementation Planning, Overseeing and Guiding Installation, and Developing Acceptance Documentation and Overseeing Acceptance
Coordinates with CNP support teams and vendors for installation of OSP Fiber systems or Microwave Radios systems or system components
Conducts knowledge transfer activities with peers or other support groups
Supports initiatives for project planning, cost analysis and vendor comparisons
Drafts and submits for approval system, network, rack layout, cabling/wiring, and equipment drawings
Drafts and submits for approval or updates disaster recovery procedures
Drafts and submits for approval Statement of Work documents for procurement of equipment and/or services
Provides testing for new hardware and software solutions
Adheres to CNP’s Change Management process
Participates in process improvement initiatives
Maintains a solid understanding of Fiber and/or Microwave and/or Point to Multipoint Radio systems
Interacts with co-workers, vendors and customers to complete projects within time and budget constraints
Drafts bid specifications and requests for proposal, and evaluates vendor responses to establish contracts
Directs projects assigned by management by planning course of action, material resources, and monitoring progress
Performs Design, Configuration, and installation of routers, switches, concentrators or other network components
Manages equipment such as: Cisco Wireless Networks, Cisco Routers and Switches, and VPN Branch office platforms
Understands Load Balancing solutions and functionality
Utlizes network management platforms such as Cisco LMS / WCS, Prime, NetScout
Demonstrates a general knowledge of the following: spanning tree, routing protocols (RIP, OSPF, EIGRP, BGP), VLAN technologies, WAN protocols: PPP, HDLC, T1/T3 circuits
Conducts network troubleshooting using network protocol analysis tools such as: Sniffer Pro, Cisco Works, NAM’s, Net Flow, NetMRI, Solar Winds and Net Scout probes
6+ years of progressive experience in engineering, design, implementation, maintenance and operation in one or more of the following Telecommunication Network areas; Microwave, OSP Fiber, or Cisco LAN/WAN or Data Center Networks
Sound judgment, decision making and analytical ability
Established planning and organization skills. Consistent follow-through
Ability to establish, foster and maintain positive and effective working relationships with internal and external contacts
Must possess a valid State of Texas driver's license and have a safe driving record as determined by the Company
Flexibility to work in fast-paced, lean environments with team player approach
Strong analytical skills and technical expertise with an ability to provide insightful analysis
Good working knowledge of leading computer tools including Excel, Access, Word and PowerPoint
Demonstrated creativity/innovation
Apply problem identification and problem solving skills to assist customers in their decision making process
Excellent communication skills to present results of work assignments to senior management
Able to execute multiple analytical projects at high level of quality
Assists in solving any problems that may arise on customer accounts as needed
Must be able to communicate accurately and effectively both verbally and in writing
Read and understand written technical materials
Perform detailed work with a high degree of accuracy
Possess troubleshooting techniques for telecommunication and systems

Development IT Technical Analyst Resume Examples & Samples

Ability to work on site and the Canada Lab Markham Location
Motivated and self-starter to get things done
Experience with website design
Knowledge of Linux would be a plus

Senior IT Technical Analyst Resume Examples & Samples

Provide a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues
Effective at innovating new technologies to improve support for business
Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe
Set-up new computers and provide technical support for desktop and laptop computers
Monitor and manage entire lifecycle of service resources to optimize IT investments
Install and repair facility equipment and software, including but not limited to terminals, personal computers, printers, cabling, and related software products
Analyze and provide hands-on support for to resolve the problem coordinating with other technical areas as needed
Perform facility-based moves, adds, and changes (MACs), as needed
Maintain documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Review problem tracking databases to identify trends and CI opportunities
Identify process improvement opportunities focused on the implementation, maintenance and support of desktop equipment and software
Ability to travel as needed, expected to be less than 25% of the time
Bachelor’s level degree or similar technical degree in information systems required
3-5 years relevant work experience required
Knowledge of Oracle EBS strongly preferred
Basic certification in A+ and Microsoft desktop product support is preferred
Considerable knowledge of Windows 7 and 10 operating system, including operation and troubleshooting
Considerable knowledge of personal computers and networking components
Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required
Prior experience performing systems maintenance, licensing, system configurations, disaster recovery, procurement, patch administration and helpdesk operations
Customer service experience required (~70% of time spent with help desk support)
Extensive experience with personal computers, hardware and software applications
Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users
Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment

IT Technical Analyst Resume Examples & Samples

Responsible for application support/maintenance and development activities for Microsoft clients in a global 7 by 24 environment consisting of 30k+ devices
Technical Liaison responsible to coordinate and conduct in-depth knowledge transfer from the various application teams for all project development and implementations slated to be deployed in order to provide seamless integration into production and provide best of class software delivery service
Responsible to enforce technical development standards, along with creation of enterprise technical documentation for all support/maintenance development activities
Responsible to coordinate and participate on Crisis Management incidents for all areas of responsibility with a high level of urgency in order to ensure business continuity
Responsible to review client hardware/software roadmaps and provide recommendations which may include a formal RFP process
Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
10+ years of professional experience with depth of IT experience that includes large enterprise infrastructure and middleware platform services and teams
Experience supporting 24x7 business operations and working with both on-site and remote technical teams
Strong hands on technical experience image delivery technologies (Microsoft Deployment Toolkit (MDT)) running on Microsoft Windows OS and Microsoft applications (Office 365, IE)
Expert scripting in VBS and Powershell
Master in common hardware for desktops, laptops and mobile devices
Strong understanding SCCM technologies such as: DCM, Asset Management, License Management, SQL server, OS deployment, software metering and packaging
Expert understanding of Microsoft infrastructure technologies and operating systems
Familiar with the following applications is a plus: Tripwire, MicroStrategy, Cisco VPN, Meadco ScriptX, rSync, Sophos AV protection, Meraki System Manager, Casper, Zabbix
Understanding of SOX and PCI compliance
Understanding of Project Management and product lifecycles
Assertive, energetic, and results-driven IT professional who has the ability to succeed in a results-focused organization
Deep understanding of what it is to be an internal service provider
Strong understanding of IT security and risk management
Ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resilience

IT Technical Analyst Resume Examples & Samples

Supports the design of IT technology within network, communication, and hardware systems
Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Supports the design and development of IT systems
Assists with the development of design specifications and deliverables that support system enhancement
Collects and analyzes information regarding technology processes and systems
Assists the design of network infrastructure, plans, and designs. Performs capacity and resource analysis and planning
Assists the planning, designing, and allocation requirements of the enterprises various telecommunications platforms
Supports other technical IT functions including Data Security and Disaster Recovery

IT Technical Analyst Resume Examples & Samples

Research new PeopleSoft releases to and plan for future state of business processes
Analyze impact to customizations when applying patches, bug fixes and updates
Lead and participate in all phases of testing. Create, document and execute test plans, scripts, and test scenarios within dedicated test frameworks
Provide production support to end users. Triage issues for developers, administrators, and Oracle support. Perform root cause analysis and document mitigation processes
Collaborate with business Subject Matter Experts (SME’s) to identify recommendations for process improvements
Identify business needs, elicit requirements and specifications to improve organizational workflow
Serve as a customer liaison for end users and 3rd party vendors. Represent IT on project teams and workgroups
Assist with IT Disaster Recovery efforts, testing and documentation
Effectively communicate, collaborate and problem-solve with relevant stakeholders
Perform other related duties and / or projects as directed by IT Management