Service Technical Specialist Resume Samples

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A Schmitt

Anais

Schmitt

143 Dora Fort

Detroit

+1 (555) 645 6946

143 Dora Fort

Detroit

Phone

p +1 (555) 645 6946

Experience Experience

Los Angeles, CA

Technical Change Service Specialist

Los Angeles, CA

Wolff Inc

Los Angeles, CA

Technical Change Service Specialist

Working together with the Supervisor and Team Leader for improvement
Monitoring the work regulations and accident prevention regulations
Supporting the establishing on the line
Working together with planning and construction department
Guiding, evaluating and supporting employees
Managing and coordinating all activities for technical changes on the shop-floor in the Assembly
Recognizing and rectifying bottleneck situations

San Francisco, CA

Field Service & Technical Advising Specialist

San Francisco, CA

Grimes Inc

San Francisco, CA

Field Service & Technical Advising Specialist

Providing on-site technical direction on Gas Turbine control systems, conduct loop checks and system tests during start-up, commissioning, troubleshooting and maintenance on customer owned sites in remote oilfields, power generation and industrial facilities (Power generation includes customer owned utilities, marine drives, industrial power plants and nuclear power plants utilizing gas and steam turbines; Industrial facilities include power generation, marine, petrochemical, paper, steel, automotive and transportation industries)
Follow controllership procedures to maintain GE’s inventory of replacement parts. This includes part ordering, expediting, receiving, stocking, inventory, and delivery
Willing to continuously work on construction/maintenance sites and travel regionally 100% of working time
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
Communicating effectively with Service / Installation Managers and Site Leaders on job planning and execution and with Resource Directors regarding site arrivals, departures and job progression
Represent GE in the customer facility by providing technical information, workscopes, troubleshooting, and recommended repairs for locomotive maintenance

present

Los Angeles, CA

Lead Field Service & Technical Advising Specialist

Los Angeles, CA

Parker-Wiegand

present

Los Angeles, CA

Lead Field Service & Technical Advising Specialist

present

Observe the work area and employee work habits and take all necessary actions to maintain productivity in a safe, clean, working atmosphere
Manage hardware warranty claim management of material inventory stock and replenishment
Provide technical direction in an advisory capacity to railroad hourly and management employees
Provide technical expertise on oOEM, preparing Field Service Procedures and Protocols in collaboration with GE Engineering and oOEM Product Line
Responsible to build up oOEM Team, working for the Service Leader oOEM MEA
4\ Customer Management
3\ Site Management

Education Education

Bachelor’s Degree in Engineering

Brigham Young University

Bachelor’s Degree in Engineering

Skills Skills

Proficiency in supporting Microsoft applications and technologies, including but not limited to
Strong technical written and verbal communication skills
A solid understanding of information technology
MS Terminal Services and Citrix
MS Office applications including Word, Excel, and PowerPoint
Relational database management systems including MS SQL Server and MS Office Access
An aptitude for troubleshooting problems with hardware and peripheral devices
Windows Client and Server operating systems
Experience working in a team-oriented, collaborative environment

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15 Service Technical Specialist resume templates

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Technical Change Service Specialist Resume Examples & Samples

Managing and coordinating all activities for technical changes on the shop-floor in the Assembly
Supporting the establishing on the line
Recognizing and rectifying bottleneck situations
Investigating problems of Technical changes
Verifying result data and visualize this
Working together with planning and construction department
Optimizing production, production quality and the cost situation by recognizing the potential for rationalization as well as by improving workplace design and safety
Coordinating and tracking dates for optimization
Monitoring the work regulations and accident prevention regulations
Attend PV, 0.Serial, Press - vehicles, check the first Parts in case of Part changes
Verifying and comparing TMs to the Assembly process
Providing instruction and guidance about required techniques and regulations
Working together with the Supervisor and Team Leader for improvement
Cooperating with Health & Safety and audit teams
Documenting technical changes and assure they are up to date
Arranging training for employees
At least 4 years of professional experience in a related automotive field
4 year degree or comparable background of work-related experience

Technical & Production Service Specialist Resume Examples & Samples

Proficiency in supporting Microsoft applications and technologies, including but not limited to
Windows Client and Server operating systems
Relational database management systems including MS SQL Server and MS Office Access
MS Office applications including Word, Excel, and PowerPoint
MS Terminal Services and Citrix
A solid understanding of information technology
An aptitude for troubleshooting problems with hardware and peripheral devices
Strong technical written and verbal communication skills

PRC Service Provider Industry Technical Specialist G Resume Examples & Samples

To help customer to assess, plan and consult on the applications to be implemented on IA, and key considerations required by the customers' attention
To help customer understanding the differences and similarities between non-Intel Architecture based platforms and Intel Architecture based platform from software development, validation, planning & sizing, HW/SW stack recommendation, deployment and administration
Based on project cases/works, to summarize and develop best practice materials or case studies which could influence / scale the capabilities of similar customers and OEMs in PRC and beyond
To act as a bridge to provide customers' feedback to the Intel Business Units on issues / challenges related to the key application solutions on Intel Architecture
10+ years of experience in IT industry. 3+ years of architecture, design, and implementation experience related to software stack (business applications, infrastructure SW such as database & middleware) commonly used in the PRC Telco/carrier industry
Ability to absorb new technologies and concepts quickly

PRC Service Provider Industry Technical Specialist G Resume Examples & Samples

Drive design and revenue of qualified Cloud/Software-Defined Infrastructure Solution deal wins in CoSP and MSO markets
Act as a Regional Technical Sales Resource who will train the Intel field teams by delivering detailed product presentations, competitive analysis and platform solutions
Serve as an architectural resource to field teams with customers in winning key platform and solutions
Drive key product and platform requirements into Intel product teams as the voice of the customer and escalate key related issues through appropriate venues
Develop close relationships with related ecosystem ingredients and support (hardware and software) partners
The candidate should have a BSEE/BSCE/BSCS or equivalent technical knowledge
5+ years of demonstrable experience in technical solutions sales
Experience selling Cloud Solutions – Public, Private, Hybrid. Knowledge of Software-Defined Infrastructure Solutions for Compute, Storage, Networking. Familiar with Automation and Orchestration technologies and tools, DevOps, PaaS, Containers/Microservices spanning Multiple Cloud Operating Environments (VMware, OpenStack, Microsoft, Public Cloud) and other open source initiatives (OpenDaylight, CEPH / distributed storage SW, SNAP / cloud telemetry tools etc.)
Storage/Memory and Networking Technical expertise is a plus. End customers’ project experience in SAS / SATA SSD, Fiber Channel, or PCIe storage components, RAID controllers, HBAs, Expanders, JBODs, SAN, NAS, AFA, Hyperconverged
Solid understanding of key HW and SW trends within data centers related to Virtualization/Software-Defined Data Center, Big Data Analytics, Database, Application Middleware, HPC, IOT, Machine Learning, Storage and Networking trends as well as General IT applications and Legacy IT. Knowledge and awareness of key security trends and issues also a plus
Deep understanding of data center adoption in Media Service Industry, including cable operators, TV/broadcast, and internet media service providers, etc
Experience in home media gateway solution, and cable access technology, including DOCSIS, CMTS, IPQAM, etc

Service Provider Industry Technical Specialist Resume Examples & Samples

Broad knowledge of the wireless industry, relevant standards bodies and technologies, including both 3GPP and Wi-Fi domains
Working knowledge of SP Infrastructure networks (Access, Core, Transport) and associated network elements Switches, Routers, Media Gateway, BRAS/GGSN, Security Gateways and their architecture (hardware, software, firmware)
Working knowledge of Telco OSS/BSS architectures and Operational processes (FCAPS, NMS, EMS) and associated standards (TM Forum, ITU-T)
Working knowledge of Telco service innovation and platform technology introduction / evolution processes
Ability to travel up to 25% of the time

Field Service & Technical Advising Specialist Resume Examples & Samples

Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
Provide leadership and technical direction to skilled labor performing work on customer sites
Bachelor’s degree from an accredited university or college. (or a high school diploma/GED with at least 4 years of experience in a Field Services role)
Prior field engineering experience is preferred
FEP program graduate is preferred. (internal GE employees only)

Trade Service Technical Specialist Resume Examples & Samples

Transaction Processing: Check terms and conditions of L/C/Amend applications or documents ensuring compliance with: (a) OFAC/AML/BSA/JFEL and Anti-Boycott regulations, (b) UCP/ISP guidelines and practices, and (c) SBLC Section/Dept. procedures and Bank policies and procedures. Contact customers and/or account officers, obtaining instructions for the timely resolution of identified issued related to L/C or amendment applications. Perform L/C and amendment entries accurately in Trade 360 System in accordance with the standard procedures and instructions under various types of LCs including, (a) Issuance; (b) Participation Sold; (c) Confirmations, (e) Transfers/Assignments, and (f) Fee processing in System. Prepare/process bills for LC fee accurately and send them in timely manner. - 60%
Transaction Control: Ensuring that all: (a) L/C’s are issued as instructed and reconciled at EOD and My WIP queue is reconciled and all items assigned are accounted for (b) amendments are processed , as requested and reconciled. Perform reconciliation of LC fee received against the accrued amount or pending bills in the system, ensuring that fees are properly received and applied. Report and resolve any identified irregularities, in accordance with established procedures. Check L/C documents and payments for compliance and perform entries in Trade 360 system in accordance with the negotiating bank’s or beneficiary’s payment instructions or A/C Officers’ instructions. Follow-ups on unpaid bills and pending fees and tracers within prescribed time frames. - 25%
Investigations and Customer Service: Respond to inquiries received from customers, front/middle offices, internal auditors and correspondent banks, providing the required information accurately for the timely resolution of such queries. Provide the supervisor with the status of pending inquiries. Provide prompt and reliable Customer Service support consistent with the Section’s and departmental goal of delivering quality customer service. - 10%
Special Assignments: Assist the supervisor in preparing various reports and special projects with the required data and accurate investigations. - 5%
Two years banking experience of Trade LC or one year of Standby LC operational handling and processing
Excellent and effective Word processing and Excel Skills. -Knowledge of International Banking or trade operations
Ability to work in a team and automated system environment with good inter-personal skills
Knowledge of Commodity Financing and Fronting LC processing is a plus. Knowledge of Trade 360 System and hands on processing experience is given priority
High School Graduate or Equivalent Diploma. Knowledge of ISP and UCP

PRC Comms Service Provider Industry Technical Specialist ITS ID Resume Examples & Samples

To work independently or jointly work with Intel Software experts in selected customer projects
Deep knowledge of cloud, data center, virtualization, Telco’s current IT architecture and solutions on BSS/OSS/CRM systems
Technical skills in planning, designing, configuring, tuning, testing, and documenting the key IT applications of telecom service providers to Intel Architecture based environment
A bachelor degree or related degree in Computer Science or related field (or equivalent work experience) is required

PRC Comms Service Provider Industry Technical Specialist ID Resume Examples & Samples

Based on project cases/works, to summarize and develop best practice materials or case studies which could influence/scale the capabilities of similar customers and OEMs in PRC and beyond
To act as a bridge to provide customers' feedback to the Intel Business Units on issues/challenges related to the key application solutions on Intel Architecture
10+ years of experience in IT industry. Over 5 years’ storage industry expertise and customer consultant experience
Master popular file system/storage system/disaster recovery solution, work principle of HDD and SSD, storage/system bus/network etc. related standards and protocols (POSIX, AHCI, NVMe, FC, iSCSI, RAID, RDMA, infiniband…), and mainstream vender products and solution of HBA/switch/disk array/storage server/storage software/backup storage etc
Deep knowledge at FC SAN, distribution and SDS principle, arch. , mainstream venders and open source storage solution, performance and market position
Technical skills in planning, designing, configuring, tuning, testing, and documenting the key IT applications of telecom service providers to IA based environment
Strong track record in delivering / consulting on projects to a successful conclusion (customer satisfaction, scope)
Excellent written, presentation and communication skills, in both Chinese and English

Lead Field Service & Technical Advising Specialist Resume Examples & Samples

Bachelor’s Degree in Mechanical or Thermal Engineering from an accredited college or university
Minimum of 5 years of experiences in a Boiler/HRSG field services position
Ability and willingness to work on site of Power Stations for >75% of the time
Ability and willingness to travel 75% of the time, as required
Minimum of 5 years of Technical Field Advisor or Field Service experiences in Power Plants on Boiler/HRSG equipment is required
Experience and training on Alstom, Babcock, Ansaldo, or other OEM Boiler/HRSG is required
Understanding of Power Generation industry, competitive environment, and GE's Power customers
Strong business acumen and customer service mindset
Ability to work effectively with minimum supervision
Strong organizational / project management skills

Lead Field Service & Technical Advising Specialist Resume Examples & Samples

Lead weekly advisory calls with customer and GE remote monitoring and diagnostic engineers
Provide technical direction in an advisory capacity to railroad hourly and management employees
Provide clear direction on predictive advisory notifications for maintenance and troubleshooting tasks including all appropriate documentation
Interpret and ensure adherence to work scopes and maintenance instructions
Provide feedback to GE teams for continuous updates to predictive analytics for advisory notifications, work scopes, engineering practices, component quality and functionality, design changes and depot processes
Administer software warranty through troubleshooting, inspection and validation
Manage hardware warranty claim management of material inventory stock and replenishment
Encourage and maintain safe work environment
Responsible for compliance with local regulations and specific local customer safety and HSE/EHS policies
Responsible to provide technical support for multiple locomotive maintenance depots and service locations in and around Toton, England
Bachelor's Degree in Engineering or equivalent knowledge and experience
Proven Heavy Mechanical, Electrical and/or Industrial Engineering work experience
Proven Transportation/Rail or Locomotive depot experience
Experience working on rail, passenger and/or freight Diesel and Electric locomotives
Prior work experience in railroad locomotive depot and/or maintenance environment
Ability to communicate both verbal and written in English
Willingness to travel to up to 25% of your time both inside/outside to support customer hardware and software installation, corrective repair action and program/project status updates
Technical experience in a maintenance or production industrial environment
Ability to speak Polish and/or German
Effective team contributor and member

Lead Field Service & Technical Advising Specialist Resume Examples & Samples

1\ Center of Excellence (CoE) Project Manager
Responsible to build up oOEM Team, working for the Service Leader oOEM MEA
Provide technical expertise on oOEM, preparing Field Service Procedures and Protocols in collaboration with GE Engineering and oOEM Product Line
2\ Project Management
Provide technical direction and project management for the maintenance of oOEM Gas Turbine, Steam Turbine and Generator products – Planning, Preparing & Implementing
3\ Site Management
Direct and coordinate the activities of Specialists and support employees assigned on shift to meet safety, schedule, budget, and quality objectives of the project
Prepare accurate reports concerning conditions, actions required and results obtained at the systems level
Assume responsibility for tool inventory from pre-job preparation through completion. Recommend procurement of and revisions to tools and equipment
Provide system level interface and field service engineering expertise to division, customer and product line management and assist engineering, technical and non-technical personnel at the job sites in the fulfillment of their roles
Review and Sign completed time and expenses as needed
Complete job evaluations for each Specialist and each casual employee on the job and communicate to each employee
Observe the work area and employee work habits and take all necessary actions to maintain productivity in a safe, clean, working atmosphere
4\ Customer Management
Actively gathers information on the customer and the customer's requirements/targets; Involves the customer in decision-making processes and provides regular information on project progress; Identifies Cross-Group business opportunities; Creates additional business opportunities out of the ongoing project
5\ Supply Management
Involved with qualified subcontractors/partners in a timely manner
Selects subcontractors/partners according to defined criteria
Monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action
Selects subcontractors/partners based on strategic viewpoints
Identifies further opportunities for business with the partner(s)
A depth of relevant experience (minimum 10 years) in oOEM products: technical & maintenance knowledge Gas Turbine, Generator or Steam Turbine, including auxiliaries
Valuable skill: Hands-on experience directing and installing Blades, Vanes, Rotor De-stacking, Generator Winding, Steamer Majors, etc
Strong customer service-oriented
Work efficiently without direct supervision
Willing to continuously work on construction site and travel worldwide
Read and understand technical drawings
University degree in Mechanical/Electrical Engineering or Equivalent Experience, i.e. proven Qualification as a Mechanical Lead Supervisor by oOEM (Siemens, Westinghouse, Mitsubishi) with advance knowledge on MS Office as well as Corporate Applications (SAP, ORACLE, Salesforce.com, etc.)
Minimum 10 years Leading Field Service Outages on oOEM Gas Turbines, Steam Turbines or Generators
Willingness to travel around Middle East Africa Region

Field Service & Technical Advising Specialist Resume Examples & Samples

Represent GE in the customer facility by providing technical information, workscopes, troubleshooting, and recommended repairs for locomotive maintenance
Use your technical network to escalate technical concerns and engage remote GE technical resources to solve local customer problems
Develop and maintain strong customer relationships at all levels within the customer shop
Actively communicate within the shop and with the expanded GE network to ensure technical accuracy and appropriate urgency
Understand applicable industry regulations (Transport Canada / FRA / AAR)
Understand and apply all environmental, health, and safety rules to work safely and actively participate in a positive safety culture
Maintain GE assets at the customer site (material, IT, intellectual property, tooling)
Monitor inventory levels against targets and proactively identify changes to safety stocks to support customer needs
Follow controllership procedures to maintain GE’s inventory of replacement parts. This includes part ordering, expediting, receiving, stocking, inventory, and delivery
Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers
High energy self-starter comfortable interacting with the customer at all levels in a deadline-driven environment
Prior locomotive maintenance and troubleshooting experience
Heavy diesel engine maintenance and troubleshooting experience
Strong applied electrical troubleshooting background (AC & DC)
Strong communicator and influencer across cross-functional teams
Able to motivate teams and lead change across the organization

Regional Field Service Technical Specialist Resume Examples & Samples

Schedule on-site service visits for preventive maintenance and service calls for an assigned region
Maintain current understanding of emerging technologies and competitive products
Provide training documentation (SOP, package insert, manuals, etc) for products
Experience: 2-4 years related experience
Other: Advanced computer and math literacy required. Ability to understand, follow and edit Standard Operating Procedures. Operate in an FDA regulated environment and have an understanding of Good Manufacturing Practices. Must be a self-starter and strong team player who can work effectively in a fast paced business with global operations. Excellent communication and problem solving skills. Prior experience with data entry into SAP, Salesforce or ServiceMax a plus. LAL experience a plus

Roa-service Platform Technical Specialist Resume Examples & Samples

Provides a high level of technical support for quick resolution of field critical global escalations in conjunction/collaboration with the service escalation team and the factory team; this includes Gemba / field visits and travel within the JAPAC region (up to 25%). Knowledge gained during these trips will be used to help improve on the manufacturing processes and design for service and help increase installation efficiencies
Takes ownership of Install Success KPI in collaborative work with the factory and the service team. Takes ownership of the respective platform KPI’s including Global/E3 escalations average closure days’ improvement, mean time to repair (MTTR) reduction. Supports SCIEX Customer Defect Tracking & Resolution program (CDT&R)
Collaborates with the Remote Support Solutions Team to support developing remote monitoring/ remote diagnostics/ remote fix service tools initiatives
Acts as the primary link between the field and the factory for issues and ideas, demonstrating an understanding of the service business and driving implementation of service related initiatives through their partnership with Field/factory teams
Takes ownership for investigating escalations/quality issues in the field and provide end to end problem solving at the source in collaboration with in-house resources
Conducts troubleshooting/technical workshops for field service engineers (FSEs) in various locations, and collects best practices for service process/troubleshooting improvement
Communicates required technical information to field service by developing and transmitting Service Bulletins and ePics messages
Involved in Value Analysis Value Engineering (VAVE) activities mainly conducted in the Singapore to ensure that service requirements are met and that service deliverables are in place, this includes evaluating proposals for Design for Service, participation in design reviews and the release of new designs into manufacturing
Acts as an advocate (stakeholder or champion) in global service Cost Saving Initiatives (CSI) - assisting in identifying, planning and execution of service initiatives
Participates on initiatives and projects that are conducted by other functional teams that impact service
All other adhoc tasks as assigned by direct supervisor
LI-GL1
Bachelor's degree in Life Sciences, Engineering or equivalent experience
Minimum 4 years of Field Service or equivalent experience in complex high tech systems
Experience working with manufacturing teams including Final Test, ICS, PPS and Quality
Solid interpersonal and leadership skills to effectively work with teams in the investigation of real or potential problems and the development and execution of action plans to resolve them
Solid project management/ organization skills to effectively lead and direct team members to successfully achieve desired goals and objectives in timely manner
PMP will be advantageous

Field Service & Technical Advising Specialist Resume Examples & Samples

Provide general technical direction and assistance to the customer in the operation, maintenance, troubleshooting, repair, logistic support, and installation of GE products
Provide onsite interpretation of data and technical instruction
Manage service contracts, from scheduling and execution to invoicing and collection
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through onsite guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Assist the Sales team in driving growth in After Market Sales and lead opportunities
Bachelor's degree from an accredited university or college (or a high school diploma)
Experience in a field service or maintenance position is a must
UF/MBR experience is an asset
Allen Bradley, GE Fanuc and Siemens basic programming knowledge is an asset
Bachelor’s degree in Engineering is preferred

Field Service & Technical Advising Specialist Resume Examples & Samples

Provide customers with high quality, value added service worldwide, front-line business of GE Power
Provide technical direction and/or project management of installation, commissioning and maintenance of gas turbine, steam turbine generator products
Six sigma / quality initiative
Good command of oral and written English skill
A depth of relevant experience in energy power industry
Training/experience with installation and maintenance programs for Gas Turbine & Generator sets and all related offbase related auxiliary equipment
Demonstrate consistently high levels of performance
Power plant or field service experience preferred

Field Service & Technical Advising Specialist Resume Examples & Samples

Bachelor’s degree in Electrical/ I&C Engineering
Strong organizational and project management skills (prior experience preferred)
Solid interpersonal and leadership skills
Willingness and ability to travel significantly with no geographical restrictions
Must have ability to perform night work as required to meet business needs
Must have a valid driver’s license or ability to obtain one

Field Service & Technical Advising Specialist Resume Examples & Samples

Providing on-site technical direction on Gas Turbine control systems, conduct loop checks and system tests during start-up, commissioning, troubleshooting and maintenance on customer owned sites in remote oilfields, power generation and industrial facilities (Power generation includes customer owned utilities, marine drives, industrial power plants and nuclear power plants utilizing gas and steam turbines; Industrial facilities include power generation, marine, petrochemical, paper, steel, automotive and transportation industries)
Preparation of job-planning documents that define the control system scope of the outage
Utilizing problem solving skills, engineering instructions, drawings, and process instructions for Steam/Gas turbine commissioning and start-up
Providing input for Daily Outage and Weekly Installation Reports
Communicating effectively with Service / Installation Managers and Site Leaders on job planning and execution and with Resource Directors regarding site arrivals, departures and job progression
Providing leadership and technical direction to skilled labor performing work on customer sites
Possessing the technical capacity to troubleshoot and provide routine maintenance checkout for a wide range of equipment/GE system vintages
Preparing timely and accurate technical reports for customer records and a reference for future outages
Troubleshooting control operations and maintenance problems in the steam and/or gas turbine technologies
University degree in control / instrumentation systems or equivalent experience of work with Control or/and Instrumentation
Good command of oral and written both Russian and English
A depth of relevant experience in energy, power or oil & gas industries with different types of Control Systems and Instrumentation for Gas Turbines or Compressors. Knowledge and experience with GE Control System Speedtronic Mark V, Mark VI, Mark Vie is a significant plus
Willing to continuously work on construction/maintenance sites and travel regionally 100% of working time
This role requires extensive travel. Applicants must be willing and able to travel significantly without geographical restriction

Field Service Technical Specialist Level Resume Examples & Samples

Hydrastep & Hydratect
Refinery Desalter level - 5300 GWR
5300 HTHP and DVC
Advanced O&G GWR
Floating Roofs with 5402
3490 Controller
Solids or Boiling Hydrocarbon applications -5300 PEP
5708 Solid Scanner applications
Assist customer with the highest level of technical support assistance
Support installed product operation through on-site support as this highest tier of field service support
Provide advanced diagnostic, troubleshooting, start-up and commissioning services
Promote local services to provide problem free product adoption
Assist and provide support to the local service technicians
Demonstrate a proactive attitude
Willingness to work and grow in a team environment
Exemplary safety and attendance record
High customer contact affiliations as key communication attribute
Associates Degree in related field plus minimum 2 years work experience with the related products and services
Or 7 years minimum work experience with the related products and services

NA Field Service Technical Specialist Resume Examples & Samples

Provides timely on-site or remote technical support to FSEs and offers authoritative solutions to customer instrument problems by identifying, analyzing, and solving complex hardware and/or software failures
Mentors by accompanying FSEs on service calls, installations and PMs within defined Territory, targeting new hires or recently trained FSEs, as well as others identified as needing additional mentoring. Improves FSE skills and technical abilities by observing performance and offering advice on successful behaviors
Responsible for helping the field achieve performance goals (MTTI, MTTR, MTBF etc.) for instruments of responsibility within the Territory. Identifies, plans and implements improvements using available metrics
Ensures successful introduction of new products through early access during product development, which results in a high level of expertise before product launch. Assists Service Development, Technical Training and FSEs with initial installations
Possesses superior technical skills and understanding on assigned products
Completes all required TS administration duties (expenses, training/certification, weekly location, escalation updates)
Field advocate to internal groups for instrument reliability and serviceability issues. Participates in weekly escalations reviews to feedback escalations learning to internal teams
Develops advanced technical knowledge of company products through participation in training programs, technical transfers, factory visits, as well as self-study (trade journals, manuals, books etc.)
Builds strong/on-going working relationships with Service Product Managers
Advocates for FSE training to in-house groups and/or is involved in the design and content of Technical Training classes
Delivers advanced & legacy technology training not provided by Technical Training group on an as needed basis
Field Service Engineers
Regional Specialists (RS)
Field Service Applications Specialists (FSAS)
Field Applications Specialists (FAS)
TAC & ATS
Manufacturing
Sales Representatives and Managers
Regional Escalation Team
Product Improvement Teams
Continuous improvement aptitude and analytical approach
Excellent troubleshooting and problem solving skills across a broad range of Sciex products
Excellent communication, mentoring, and customer skills
LI-SF1
Superior computer & electro-mechanical skills
Familiarity with standard safe laboratory practices
Ability to work independently and as part of a high performing team
Must be able to travel within assigned geography, up to 80% travel at times. Some international travel as required
Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering or equivalent work experience
Position requires 5+ years of AB Sciex Field Service Engineer experience, with at least two years at a Specialist level (RS, FSAS etc)
Job duties are performed in various field locations, generally within assigned territory but occasionally may extend to other territories
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Appropriate safety precautions are required in designated areas, laboratories, and customer sites. Working knowledge of Good Laboratory Practices (GLP)