Technical Service Rep Resume Samples

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B Weber

Braden

Weber

212 Swaniawski Ridge

Philadelphia

+1 (555) 373 8681

212 Swaniawski Ridge

Philadelphia

Phone

p +1 (555) 373 8681

Experience Experience

Detroit, MI

Technical Service Rep

Detroit, MI

Kub, Runolfsson and Batz

Detroit, MI

Technical Service Rep

Help develop new business from qualified prospects in the market with technical sales reps. Assist commercialization of new distribution and OEM partners
Serves as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction
Assists dealers with vehicle troubleshooting, diagnostic, and repair assistance
Assists with specific model service manuals, photo research, diagnostic and testing development
Provides telephone and electronic case support for technical product support, all warranty claim authorizations
Perform other duties as assigned
Performs other duties as assigned

Chicago, IL

Industrial Technical Service Rep

Chicago, IL

Will-Franecki

Chicago, IL

Industrial Technical Service Rep

Expedites the processing of profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer satisfaction issues
Provides complete and accurate pre-screening of profiles and provides prompt resolution to incomplete/inconclusive profiles with Technical staff
Develops customized proposals, prepares correspondence, and develops customized invoices. Develops economic and practical solutions for customers using a competitive pricing matrix
Actively assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes
Maintains and builds upon existing account relationships through an active account retention program including the administration of profile re-certifications, regulatory updates and new service offerings. Leverages existing customer relationships to identify new waste stream opportunities
Assists customers with testing parameters and proper completion of profiles, manifests and land ban forms
Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options

present

Houston, TX

Technical Service Rep-br-en

Houston, TX

O'Connell, Kuhn and Mayer

present

Houston, TX

Technical Service Rep-br-en

present

Document every call/incident (inquiry and complaints) in the database system and prepare reports regarding the product issues that are related to day-to-day activities
Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc
Occasionally deliver kits to and from account
Assist branch operations with returned goods resulting from field service issues
Coordinate testing of returned product for maintenance and evaluation
Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance

Education Education

Bachelor’s Degree in Chemistry

Strayer University

Bachelor’s Degree in Chemistry

Skills Skills

Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
Ability to quickly learn new computer programs
Highly motivated self-starter with ability to work under pressure individually or in a team environment
Excellent leadership skills and tract record with ability and desire to take on a larger leadership role in the future
Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology
Proficient in Microsoft Office applications, SharePoint, and typing
Takes initiative to notify proper marketing, engineering, and quality contacts about deficiencies in product and/or literature
Strong negotiation and problem resolution skills
Solid written and verbal communication skills
Good organizational skills

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8 Technical Service Rep resume templates

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Technical Service Rep Resume Examples & Samples

Resolve technically complex inquiries and issues associated with Kohler/Sterling/Robern products pertaining to installation, performance, repair, or maintenance
With the input from Kohler Authorized Service Representatives (ASRs), determine if product is damaged or defective and administer the appropriate warranty procedure
Provide prompt and accurate service to Sales Reps and Customer Service Engineers via phone and/or email, taking ownership of product issues when appropriate
Effectively use empowerment guidelines to resolve product concerns and requests for labor; applies negotiation skills to situations where labor claims are unfounded or unsupported
Creates and/or maintains customer accounts by recording/updating account information
Investigate and solve complex or long-standing customer issues that have been escalated from different levels of Customer Service
Takes initiative to notify proper marketing, engineering, and quality contacts about deficiencies in product and/or literature
Perform order management for customers and Kohler Co. business partners
Assist the department as needed with scheduled tasks such as roaming, emails, letters, Knowledge Management, and customer call backs
Authorize the dispatch of Kohler/Sterling Authorized Service Representatives to inspect and/or repair products as necessary in the field
Minimum of three years customer service experience preferred
Minimum of two years technical customer service experience required
Strong technical aptitude required

Technical Service Rep Wellchem Resume Examples & Samples

Responsible for coordination and technical troubleshooting of the Individual Frac Fleet stimulation job
Support the client’s business recently awarded to NalcoChampion WellChem Technologies’ group
Responsible for management of the client in the South Texas region
Coordination with NalcoChampion Account Manager and District Account Manager located in the South Texas region
Manage internal resources necessary to support this business
Technical 4 year degree in Engineering, Biochemistry, Chemistry
Strong verbal and written communication skills with demonstrated ability to communicate and transfer technical knowledge to others
1 – 3+ years’ experience directly related to well service stimulation business

Technical Service Rep Resume Examples & Samples

Occasionally deliver kits to and from account
Provide assistance to sales representatives and field operations, as dictated by business needs
Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
Prefer 2+ years experience in a sales environment (medical or pharmaceutical industry)
Applied knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications

Technical Service Rep-chicago Resume Examples & Samples

Provide technical information on the use, application, and available training for products both prior to and during surgical procedures
With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance
Interact with various Stryker marketing and product development teams and with customers concerning products and product application
Demonstrated problem solving and interpersonal communication skills

Technical Service Rep, WPS Resume Examples & Samples

Ensures safe execution and delivery of all service and operations
Provide variety of services including installation, delivery, and contract services to include
2+ years of repair, troubleshooting, or field service experience
Associate’s Degree (AAS) , or Trade School Certification, or Bachelor’s Degree (BS)
Class B CDL driver’s license
Prior experience in a supervisory or leadership role
Practical computer application literacy (including Microsoft Office Suite, MS Visio and ability to learn internal business systems)

Technical Service Rep-coatings Resume Examples & Samples

Comply with all of PPG EHS guidelines and initiatives
Oversee / implement strategies for the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages
Identify customer’s needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits
Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer’s production line
Primary contact person for all customer complaints and questions. Will be the lead spokesperson / liaison in communicating between the customer and internal PPG support departments
Individual may also service other customers in surrounding states and support the sales and service team when necessary
At least three (3) years of technical powder and/or liquid paint and coatings experience including experience with application equipment
Experience with Statistical Process Control and lean principles
Strong problem identification and problem resolution / trouble-shooting skills
Proficient computer skills and be comfortable in writing technical reports

Senior Technical Service Rep Resume Examples & Samples

Conduct laboratory experiments that support new application technology and technical service objectives. The end result is a body of work, which demonstrates the ability to effectively resolve a variety of moderately complex technical service challenges. Work must include well written concise reports, which are completed on time and exhibit rigorous data analysis skills
Provide competent and efficient technical service to our customers. This includes resolving customer problems relating to the use of our technology and differentiating our Company as a supplier within the TPU industry. End results are strong relationships with key customer contacts, prompt resolution of problems related to the use of our technology
Participate in Field Trials and effectively demonstrate our products and applications to existing and potential customers
Operate and maintain industrial laboratory equipment. Incumbents must be competent on several pieces of equipment including laboratory testing, batch making, blending, extrusion, and injection molding machines. These machines must be operated in accordance with written guidelines
Maintain a safe work environment by complying with all safety policies and procedures. Follow all safe work practices for personal, equipment use, and team member safety in both in-house and at customer facilities
Provide technical expertise and guidance to sales and marketing team on a regular basis
Ability to travel, up to 50%
Working knowledge in polymer extrusion or injection molding
Knowledge in polyurethane or thermoplastic elastomer is a plus, but not required

Technical Service Rep Resume Examples & Samples

The Technical Service Rep may reside in either Phoenix AZ or Los Angeles CA
Provide technical service support to distribution and OEM accounts in assigned region. Service customer needs through trials, start-ups, trouble-shooting, training and ongoing account maintenance. Assist customers with product selection, testing, and performance specifications
Grow Distribution business in the Southern CA, Phoenix and Mexico markets
Grow OEM business (primarily KC/Furniture) in same geography. Maintain and increase gross margin contribution via superior technical service support
Maintain business relationships with existing customers including developing and executing business plans with customer base
Help develop new business from qualified prospects in the market with technical sales reps. Assist commercialization of new distribution and OEM partners
Education Level: Undergraduate College Degree – Technical or Business or equivalent experience
Years relevant experience: 5+ Years sales & territory management required
Proven track record of coating technical service support – preferably wood coatings
% Travel Required: 75%
Required 2nd Language: Spanish
Distribution and/or OEM Coatings Sales experience preferred
Must be highly self-motivated and independent performer
Must be comfortable interacting with customers at all levels of the organization – line personnel, production managers, ownership
Good written and oral communication skills

Technical Service Rep Resume Examples & Samples

Responds to comprehensive questions and concerns from the customer regarding product lines and general operations; operates under minimal supervision and solves comprehensive problems that require project management principles
Provides technical direction and assistance to customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies
Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design; receives direction or guidance when required
Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required
Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel
Serves as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction
May supervise staff, which includes hiring, training, evaluating performance, providing compensation recommendations, and determining disciplinary actions when necessary
Technical Wood Coatings Experience (Furniture, Flooring, building products)
Utilizing industry and product applications concepts and procedures
Understanding of sales and research and development principles
Specializes skills in color tenting for finishing material
Applying expert principles and practices within multiple service areas
Providing technical and line guidance and advice to improve quality and efficiency
Communicating advanced technical and operational concepts to facilitate sales
Working with all levels of personnel
Providing advanced technical customer service
Performing basic account management and sales activities
Prioritizing and assigning work

Technical Service Rep Resume Examples & Samples

Install and rebuild customer insertion dies and other tooling
Conduct customer preventive maintenance service calls, troubleshoot and resolve problems to ensure that equipment is performing within operating specifications
Instruct customer personnel pertaining to die set-up, operation, maintenance and safety procedures
Conduct die part inventories at customer locations to maintain production requirements
1-3 years experience
5 plus years tool and die maker experience preferred
Strong verbal and written communication and interpersonal skills
OSHA safety training procedures helpful

Depot Technical Service Rep Resume Examples & Samples

Follow our technical procedures to
Technician Diploma or equivalent experience
Electronics, Mechanics
Technical experience within a Services business
Minimum 1 years experience in Service environment
Proficient with Windows and PC based applications
Must pass the training course with a minimum 80% passing grade

Technical Service Rep-coil Resume Examples & Samples

Two years of progressive lab or related technical experience. Bachelor’s degree in Chemistry, Operations Management, or related field may be substituted for years of experience
High school graduate or equivalent education and experience
Apply a basic understanding of industry and product applications
Understand technical (lab, research, etc.) principles and practices
Basic understanding of operational quality and analytical tools
Interact with line personnel
Provide customer service and communicating technical or operational information
Perform basic account management and sales activities
Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required
Communicating effectively with co-workers to provide and receive direction
Ability to travel overnight as needed

Technical Service Rep-coil Coatings Resume Examples & Samples

Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer’s concerns, and quickly troubleshoot problems
May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer. This will also include inventory management which may also include the ordering of all products for the customer and developing usage reports
Excellent interpersonal skills with the ability to build trust and respect by working closely with the customer to develop strong relationships
Self-motivated with the ability to work independently with an unselfish work ethic, a strong sense of self-accomplishment, and strong problem solving skills

Genpath Technical Service Rep Resume Examples & Samples

Must be able to type 40-45 WPM
Excellent written and verbal communication skills a must
Strong ability to multitask in a fast-paced environment required
Good eye for detail

Field Technical Service Rep Resume Examples & Samples

Uses and reads precision measuring devices to accomplish exact tolerances
Troubleshoots and resolves problems by performing quality audits and parts checks
Consults with engineering staff for drawing/design changes and corrections. Participates in design process when required
Operates equipment after completion to perform durability and required testing
Manages work area and organizes parts for prototype builds
Goes on service calls or field repairs and deals directly with customers
Operates forklift and overhead crane to move parts and materials
Prepares equipment for testing and operates equipment/assists during testing per engineering instructions
Works with engineers to eliminate production problems
Troubleshoots, diagnoses and repairs hydraulic, electrical and powertrain systems
Performs CanBus programming changes or updates to meet service needs
Must travel up to 15% of time to equipment site to perform troubleshooting and repairs
Creates service manuals
Creates detailed reports and provides weekly summaries of service tasks
Will be required to perform detailed and calibrated tests and evaluation of equipment at the plant or in the field
Coordinates customer visits, machine evaluations, parts deliveries, and service work with little to no supervision
Must have good math skills, computer skills and technical communication skills
Must present a professional appearance
Ability to read and use precision measuring devices and equipment, including micrometers, multimeters and calipers
Understand and troubleshoot CanBus electronics and software in off-road equipment
Experience with mobile hydraulic systems, pumps, motors, valves and controls
Capable of operating a fork lift, overhead crane and tractors
Preferred -- Troubleshooting, knowledge of electrical and hydraulic systems in mobile equipment
Preferred -- Knowledge of fabrication, machining and assembly operations and ability to perform these functions
Up to date computer skills, with an interest in learning newer software tools
Min -- 2 year degree or tech school certificate
Current, insurable driver's license required
Experience in Cummins engines a plus
Preferred -- 5 years experience in heavy equipment environment

Technical Service Rep Resume Examples & Samples

Provide information and training to distributors for AkzoNobel’s products Webinars on complaint process, assisting product management on new product releases
Develop distributor technical capabilities through technical training programs Technical Distributor training programs i.e. the four teared program
Develop distributors’ skills for implementing cost savings and efficiency improvement plans for end-users based on the application of technical solutions. This as a result of CBT testing maintain / create TDS information in accordance with the PIF and lab. Updates TDS and Program notes as needed. Participate in the automated TDS global project
Supports the maintenance and updating of the Program Notes for the ATC’s in conjunction with the TDS information and Instructors. Key to gain Instructors feedback and buy in for changes
Support the launch of new product Webinars and field activities as needed
Utilize technology and troubleshooting skills to identify and propose improvements to help improve and optimize the application of AkzoNobel’s products. through Competitive Bench Mark Testing
Assist customers in new product use and application by providing product information/support, design and coordination of field trials of new products, data gathering and analysis/reporting as well as analytics. Test Market coordination and evaluation tools
Establish a network across AkzoNobel’s technical organizations in order to identify technologies that are potentially relevant to AkzoNobel’s customers. Attend Wig calls and monitor feedback from the field for competitive disadvantages and advantages
Assists in gaining system approval for product application to ensure criteria are met. Work in conjunction with the lab on new product projects coordinating application trials
Investigates researches and resolves problems related to product performance and system selection to ensure customer satisfaction. Competitive Benchmark Testing
Assists in the evaluation and selection of equipment related to the paint process to ensure specifications are met. Keeps in tune with mark changes and makes sure we are aware of new trends: example Symach drying systems, Rapid Repair systems
Assists in the collaboration of product profiles, product testing and trials and maintain records on testing, systems approvals to ensure proper documentation
Maintains knowledge of Fleet refinishing equipment and techniques. Understands and able to develop Technical Fleet Training programs
Train the Tech Line on product related topics and ahead of new product launches
Bachelor's degree from four-year college or university
Knowledge of vehicle refinishing products and procedures required
Experience with application and drying equipment
Knowledge of testing standards and evaluation of results; or equivalent combination of education and experience preferred
Knowledge of commercial truck/large application/refinishing products and procedures preferred
Must be customer focused, deliver on commitments, have a passion for excellence, and be part of a team focused on winning together

Industrial Technical Service Rep Resume Examples & Samples

Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options
Develops customized proposals, prepares correspondence, and develops customized invoices. Develops economic and practical solutions for customers using a competitive pricing matrix
Actively assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes
Drives new opportunities and retains existing business through the use of written correspondence, collateral materials, email, and phone calls. Provides leads to account managers using internet and other news services. Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer
Handles inbound customer calls and referrals from account managers
Performs special projects and other duties as assigned by supervisor
Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators
Normal setting for this job is: office setting

Technical Service Rep / Professional Resume Examples & Samples

Ensure product warranty issues are completed timely and smoothly
Ensure open service bulletins are completed (where possible)
Focus on service excellence
Liaise with customers regarding product issues and reporting back to Terex AWP or remedying issues locally
Communicating to Genie regarding product development
Contribute to developing business relationships with customers through friendly and professional approach
Able to communicate and work well within a team environment
Provide Technical knowledge to local ASP, Dealer and customers
Working with the sales team to support the product
Providing a follow up service for machine incidents, able to communicate at all levels ( H.S.E, UDT)
Carry out handover and product training
To be hands on if required
English language –fluent
Technical knowledge in mechanics ,electric/electronics and hydraulics
Technical Experience with Aerial working platforms and telehandlers will be a plus
Able to communicate at all levels (Customer Service skills, Working within an European Team environment and Adaptability to change)
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Internet Explorer). Available to travel around Poland and sporadically in Europe
Able to work alone and under pressure
Understand customers’ needs
Detail oriented, excellent follow through, flexible and an ability to change and evolve, proactive, collaborate and communicate effectively and continuous improvement
Location around Warsaw area

Technical Service Rep Resume Examples & Samples

Leads projects and cross functional teams as needed
Participates in technical service team initiatives, problem solving and continuous improvement efforts
Provides telephone and electronic case support for technical product support, all warranty claim authorizations
Assists dealers with vehicle troubleshooting, diagnostic, and repair assistance
Conducts in-person dealer visits as needed to resolve technical vehicle concerns
Assist in the development, review and feedback for technical service manuals, videos, team tip articles, bulletin information, part numbers and repair procedures
Assists with specific model service manuals, photo research, diagnostic and testing development
Conducts flat rate time studies for warranty flat rate manuals
Assists Customer Service and Technical Service with escalated case resolution
Bachelor's degree in Business Management, Industrial Science or related field required
Strong mechanical aptitude in powersports and/or automotive
Three to five years of customer service experience
Experience in project management, analytics, budgets, labor allocation and scheduling
Highly motivated self-starter with ability to work under pressure individually or in a team environment
Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
Excellent leadership skills and tract record with ability and desire to take on a larger leadership role in the future
Proficient in Microsoft Office applications, SharePoint, and typing
Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology

Technical Service Rep Resume Examples & Samples

Respond to and resolve a variety of product/service requests, questions and concerns of moderate complexity via telephone, e-mail, chat, and written correspondence
Investigate and troubleshoot matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems
Provide high level of technical support to other groups within and/or external to the organization
Conduct research and investigations to determine validity of warranty claims and may make Warranty Policy Adjustments and/or Authorizations as required
Effectively communicate with both internal and external partners in order to resolve inquiries
Provide guidance and training to internal customer service representatives and other staff
Continuously improve and maintain knowledge of principles, practices and procedures regarding Briggs & Stratton products and equipment for unique situations that require new and creative solutions
Accurately enter customer contact details into Customer Relationship Management software
Perform other duties and responsibilities as requested or required
Strong negotiation and problem resolution skills
Good interpersonal skills to deal effectively with diverse groups of people in a dynamic environment
Ability to quickly learn new computer programs
Strong electrical and mechanical aptitude preferred
Energetic customer service skills
Ability to convey technical information to customers and dealers in an easy-to-understand manner
Minimum of two years of experience in a troubleshooting and repair capacity required, preferably in the Home Standby Generator, Commercial Standby Generator field. Experience in outdoor power equipment, power sports, marine, automotive industry or ordnance mechanical maintenance will also be considered

Field Technical Service Rep Resume Examples & Samples

At least 5 years of direct experience with the specification, application, and troubleshooting of protective coatings for severe marine and industrial environments. 10+ years preferred
NACE CIP certification (strongly preferred)
Spanish as a second language is a bonus, but not required

Technical Service Rep-br-en Resume Examples & Samples

Document every call/incident (inquiry and complaints) in the database system and prepare reports regarding the product issues that are related to day-to-day activities
Assist branch operations with returned goods resulting from field service issues
Advise and counsel customers on their product needs, as appropriate
Act as technical liaison with Stryker manufacturing partners

Field Technical Service Rep-ky Resume Examples & Samples

A working knowledge of the following types of coating systems and their qualifications is required: zinc primers, epoxy coatings, polyurethane finish coats, intumescent coatings, anti-foulings, vinyl esters, waterborne acrylic coatings, alkyds, high temperature silicone coatings, floor coatings, light duty architectural coatings, and tank linings
A working understanding of industrial and marine markets to include knowledge of ship construction and operations, knowledge of chemical process and refinery unit operations, knowledge of commercial and industrial construction terminology, knowledge of pipelines, power generation facilities, water and wastewater treatment facilities, public works projects, steel and concrete fabrication, rail, and other markets as necessary
A working knowledge of paint and coating application equipment, to include airless spray, air assisted airless, plural component, pressure pots, and other application methods as necessary
Ability to travel overnight up to 75%

Technical Service Rep-albany Resume Examples & Samples

Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
Applied knowledge of customer service principles and processes
Demonstrated detail orientation
High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study

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