Technical Service Manager Resume Samples

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P Satterfield

Perry

Satterfield

8030 Torphy Isle

San Francisco

+1 (555) 893 9306

8030 Torphy Isle

San Francisco

Phone

p +1 (555) 893 9306

Experience Experience

New York, NY

Technical Service Manager

New York, NY

Gutkowski, Quigley and Leuschke

New York, NY

Technical Service Manager

Work with the applications team to perform laboratory work to test T&L products in customer specific applications / processes, to make the best recommendations
Collaborate with Network Change Management Teams on Network change projects
Provide input to the research and development for future new product development and implementation into the poultry industry
Assist research and development team with product evaluation, licensing trials and product development for all MAH products
Verify quality of services being provided by technicians by reviewing Service Center Manager QA’s and conducting independent QA work in assigned offices
Create, manage and sign-off work orders and maintenance tracking through the Maximo software application
Responsibility for all personnel issues and performance evaluation of subordinates as well as training, developing and mentoring

Los Angeles, CA

Field Technical Service Manager

Los Angeles, CA

Vandervort, Legros and Harvey

Los Angeles, CA

Field Technical Service Manager

Manages a staff of professional level team members or manages a team through lower-level supervisors
Interprets and executes policies that directly affect work activities
Work is guided by general policies and management guidance
Develops and implements process improvements to field operations, including tool implementation
Provide assistance to Service Areas on scoping & implementation planning
Responsible for career development/planning, performance and pay discussions of team members
Manages the hiring, staffing and maintaining of a diverse and effective workforce

present

Phoenix, AZ

Senior Technical Service Manager

Phoenix, AZ

Nicolas, Hilpert and Heidenreich

present

Phoenix, AZ

Senior Technical Service Manager

present

Monitor dealer technical reporting systems & quality and advise on improvement actions as necessary
People and time management
Responsible for management and implementation of service and safety campaigns
Manage distribution of service and technical related documentation
Manage warranty and campaign costs and ensure a balanced approach to settlement of warranty issues in a fair manner for Customers and Volvo
Ensure effective working relationships are maintained through regular customer, dealer & bodybuilder meetings and visits
Liaise with Customers & Dealer Personal on service matters and create solutions as necessary

Education Education

Bachelor’s Degree in Structure

Brigham Young University

Bachelor’s Degree in Structure

Skills Skills

Knowledge of conventional and antibiotic free commercial poultry production systems as it relates to vaccines and vaccination programs, poultry management, MFAs, and nutrition. Other species expertise to be considered
Ability to travel >50% primarily in Malaysia (Peninsular & East). Occasional travel to Indonesia/Singapore/Brunei
Operate in both field working environment and usual office working conditions
Position located in MSD Animal Health Malaysia Office in Kuala Lumpur
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to work in a team environment
Good leadership skills
Candidate should have experience with all types of swine production systems
Ability to translate technical information and present it in understandable terms to lay people

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Technical Service Manager Resume Examples & Samples

Lead the technical teams operating all events within the park including theatres, outdoor stages, and atmosphere locations
Plan event equipment requirements and staging
Develop and implement operating guidelines for all shows and equipment procedures
Schedule, mentor, develop and discipline staff as required
Develop and implement training plans to improve the skill set of team
Partner with the Creative Teams to develop the technical operating plans for shows with consideration to available resources, anticipated ongoing skill level of the team and sustainability
Oversee the preparation, setup and reset equipment for shows
Project and plan equipment requirements to support shows, working with the warehouse team to coordinate rentals to supplement as required
Oversea daily technical operation of the shows, which includes assistance with procurement / receiving / storage of all Entertainment equipment and supplies and related inventory control process, including the oversight of an effective preventative maintenance system
Partner closely with the venue Production Stage Managers to ensure each theatre receives the support it requires
Create, manage and sign-off work orders and maintenance tracking through the Maximo software application
Backstage support of parades and shows
Assist the team in financial planning for the department
Enthusiastic about interacting and helping Cast Members and clients
Experience with inventory and maintenance tracking
Experience with staff scheduling
Detailed knowledge of entertainment audio/visual equipment
Ability to handle pyrotechnics
Experience with leading large teams in a theatre and other live entertainment environments
Ability to mentor junior and mid-level team members
Ability to mentor junior team members

Technical Service Manager Resume Examples & Samples

Manage overall performance and ensure that the operational technology services governed by the contract are successfully delivered by the service provider, aligned and implemented according to ITIL V3
Continually manage and maintain the key performance measures in order to ensure that they remain fully aligned to the needs of the business
Analyse performance information regularly in order to determine the suppliers’ performance in delivering services in accordance with the contractual Key Performance Indicators
Provide a Software Licence Management service to ensure that the BBC remains compliant with its software licence provision (e.g. SAP licences, Oracle database licences)
Deploy formal ITIL based problem management processes in order to analyse performance trends and identify recurring performance issues which are manifesting themselves as problems
Manage the Annual Review process which takes a reflective view of how the service contract is performing
Develop and operate effective working relationships with third party suppliers

Technical Service Manager of Emulsion Resume Examples & Samples

Assist sales manager by providing technical guidance to customer
Analysis customer complaints and give prompt feedbacks
Improve products performance by optimize the recipe
Expand products applications with current products
Prepare technical articles and deliver presentation to customer and distributors
Make technical speech and presentations in exhibitions and seminars
Train dealers or distributors the application of the emulsion products

Technical / Service Manager Resume Examples & Samples

Evaluate/Test new equipment and troubleshoot possible problems
Conduct high-level demonstrations on the products
Communication with 3rd party integrated solution products Suppliers on technical queries
Attend local/overseas training courses to develop/maintain industry knowledge
Facilitate internal training for colleagues/Distributors/Dealers on request, covering external training courses you may have attended
Address warranty issues and warranty support
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Achieves service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
Meets service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
Determines service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming technical specialist groups; benchmarking best practices; analysing information and applications
Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes
Maximizes operational performance by providing help desk resources and technical advice; resolving problems; disseminating technical information, warnings, and new techniques; detecting and diagnosing network problems
Data mining of the CRM system to ensure that business objectives are accomplished at optimal level
Other duties

Regional Technical Service Manager Specialty Catalysts Resume Examples & Samples

Capable of managing several projects, at various stages, on an ongoing basis
Minimum 10 years of related work experience in a technical customer-facing specialty chemicals role,
Minimum 3-5 years manufacturing or operations experience on polyolefin polymerization process much preferred
Fluent in English & Mandarin (written and oral)

Technical Service Manager Resume Examples & Samples

Serve as a consultant and advisor to our Enterprise Customer base
Add value by reducing OPEX costs - improving processes and technical fit operationally between TalkTalk and its large resellers
Identify, document, quantify and communicate impact & risk to the Enterprise base
Attend Change Approve Forum / Boards Representing TalkTalk Business and it's Customers
Collaborate with Network Change Management Teams on Network change projects
Run and maintain complex & technical mediation over the Change Management output
Maintain, run & develop a CMDB for our Enterprise partners & customers
Understand, in conjunction with the Partner/Customer, the business critical services
As required, work with the Change Management Team and the Enterprise Service Managers to realise an approach to drive continuous improvement
Provide support regarding change escalations from a Service Management perspective
Assist specific projects as requested by the Director/Head of EG Service Management
Review all Planned Network changes and planned maintenance
You have excellent knowledge of TalkTalk’s products and Network services
CCNA level of knowledge
Experience of working in a Telco/ISP
Advanced Excel Skills and solid analytical & numerical skills
Customer focused and experienced working with high value partners and customers
Able to interact and influence at the highest levels
Strong collaborator with positive can-do attitude
Ability to work in a complex and challenging environment
Assurance/technical experience/knowledge

Technical Service Manager Resume Examples & Samples

Maintain an adequate visitation process to your assigned regions
Provide guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns
Ensure the implementation of servicing support programs including service program completion, Vehicle recalls, Guest Customer program, in order to maximize customer uptime
Address MVAsist, cases within corporate guidelines to maximize the customer experience
Assist dealer in minimizing customer dwell time
Utilize compiled service data such as LVD reporting to add value and improve customer profitability
Assist in investigations of complex product problems and provide accurate product reports
Ensure all Argus cases are current and closed in a timely manner
Ensure the prompt resolution of customer and dealer technical issues
Provide support to all Regional functions to assure market share is realized, emphasizing on proprietary components
Maintain good customer relations by providing technical training with existing as well as conquest customers
Maintain Training standard to the level of Master Tech for both Brands
Degree in Automotive Technology or equivalent experience required
5 years of automotive industry experience, preferably in a service management role
1 year experience in dealership operations or in a position with direct dealer interface
2 years of customer service experience

Technical Service Manager Resume Examples & Samples

Customer facing, technical resource that is responsible for the technical success of Danisco Animal Nutrition/DuPont™ Industrial Bioscience’s Direct Fed Microbials with US customers
Being a critical link in technology transfer from DuPont to our customers
Leadership in the design, implementation and management of field projects involving animal nutrition products
Utilizing technology and troubleshooting skills to identify and propose improvements to help improve and optimize customer application of DuPont products
Functioning as a subject matter expert for live production applications with customers
Representing DuPont with our customers in the communication of key product concepts with customer staff (nutrition, purchasing, live production, health, etc.)
Assist customers in new product use and application by providing product information/support as well as design, implementation and coordination of field trials. This includes data gathering and analysis
Provide on-going product application support and technical service to customer accounts and sales staff
Must have a working knowledge of enzymes, DFMs and betaine in order to provide basic service and support to customers
Will set Technical Service Strategies for existing US customers
Ensures sales team and agents are fully trained in all relevant products and services. Provide technical input to help enhance motivation of sales and agents as well as help differentiate products from competing products/concepts
Education (one of the following)

Technical Service Manager Resume Examples & Samples

Manage Stakeholders including key customers
Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers
Set and achieve Key Performance Indicator, and customer satisfaction NPS scores
Participate in customer business reviews
Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution
Achieve Field Service Expense Plan
Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or IBP
Hire, train, coach, develop, motivate and retain Technical Service Specialists
Implement area goals and incentive Plans and perform PEx process for Technical Service Team
Assure service compliance with all local and division quality and procedural and process requirements
Implement area service strategy to assure standardization and consistency of outstanding service delivery
Success in this role is measured by service level achievement, customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district

Technical Service Manager Resume Examples & Samples

Technical support in these fields, Technical questions of general nature and on the basis of GTA and Aftermarket & Soft Products service aids
Handling customer complaint and coordinate with dealers on related topics
Solving technical problems which arise as a result of local conditions
Manage and monitor Field Service Engineers activities at the dealers and importer
Supply technical information such as forwarding Volvo & UD and Aftermarket, issues of also "Dealer Aids" and technical advice on special service matters in respect of individual trucks and trailers, example like Service Literature, Service Bulletin, Field Service Tips, Product Service Information, order to where necessary, advise in prevent recurrence
Advise the workshop management in all technical questions
Advise and assist the handling and operation of VCADS, IMPACT and related software application for Volvo and UD Truck
Represent Hub Thailand in various Technical Support for Volvo Trucks and GTA
Support cross-functional activities such as Intensive test run for new product Launch
Good experience of quality and technical support with Volvo, UD, Quester
Strong experience of Asian Markets
Very good knowledge of the various technical services and product quality processes, tools and systems
Good interpersonal skills, can build up network with GTT, GTO and dealers
Result oriented and a proven track record in delivering results
Strong service mind and able to handle customer complaint
Fluent in Thai is a must
Able to manage local Thai Field Service Engineer

Licensing Technical Service Manager Resume Examples & Samples

Successful Implementation of Licensing Contracts, including: - Proving Technology sales support, reviewing Process Design Packages, and participating in project kick-of meetings and P&ID reviews
Oversee know-how transfer through preparation of Know-How Manuals, Training Manuals, and performing Licensing training
Perform plant check-out and lead the plant start-up team
Perform performance guarantee demonstration runs, as necessary
Provide Technical Support and on-going Know-How exchange with existing Licensees, including: - Manage the Know-How exchange meeting, including leading the collection of Licensee data, setting the agendas for the sessions, and leading the meeting discussions
Provide technical support on Licensee plant problems and potential solutions
Provide Technical Support for the OxyVinyls catalyst business activities including: - Technical service and sales calls, as necessary
Provide feedback to catalyst supplier to support R&D efforts, activities, and priorities
Provide Technical Support to the VCM business, including: - Transfer knowledge from Licensee projects, problems, and solutions to improve our own plant processes
Provide intelligence of Licensee future plans and potential projects
Provide Technical Support to VCM plant personnel, including: - Know-How transfer to plant process engineers
Provide technical assistance in solving plant problems
Maintain cordial relationships with licensees, customers, potential clients, engineering companies, and internal and external business associates to maintain existing and foster new business activities. This involves periodic visits to licensee and customer plants, head offices, and other technical facilities
Work with outside domestic and foreign organizations including, licensees, producers, engineering, and catalyst companies
Oversee the maintenance and protections of intellectual property rights
Bachelor's degree in Chemical Engineering
A minimum of 3 years direct experience in VCM technology. An in depth knowledge of the VCM industry is required. This includes strong technical and engineering knowledge of plant design, operations, start-up, troubleshooting, and economics. A sound technical background in the development, manufacture, use and evaluation of catalyst products is also required. A working knowledge of technology development and sales, and intellectual property management is required
Ability to work with customers in all regions of the world with different cultures and different levels of knowledge of the VCM industry. React to the demands of the customer, which vary significantly from country to country and customer to customer
Understand and adapt to local business customers, rules and etiquette
This position must be able to work to schedules and deadlines, which are often dictated by others outside the organizations. Very often, an immediate response is necessary to effectively deal with an urgent customer request
A flexible, solution-oriented approach is required
Proficient in Microsoft applications (Outlook, Excel, PowerPoint, Word)
Ability to work on multiple projects concurrently
Self-starter with a strong desire to deliver superior results
A proven team player capable of working in a multi-discipline team environment with a desire to share knowledge
Must be able to travel internationally often for extended periods of time on short notice, to support assignments. Start-up assignments can result in 6-10 week foreign assignments
Physical requirements - Must be able to lift 40 lbs, climb ladders and stairs. Walking, bending, stooping is required. Must be able to wear personal protective equipment including the use of a respirator. Must be able to respond to visual and audible alarms. Start-up assignments can involve temperature and climate extremes in various parts of the world
Broad base of knowledge in VCM plant operations
Plant supervisory or management experience
Good comfort level presenting information to all levels of management, including client management

Senior Technical Service Manager RT m/f Resume Examples & Samples

Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior.”
Establish cooperative technical and commercial relationships with customers operating on a mid to senior level
Is an expert regarding FCC unit operations, hardware and the functions of FCC products and their use for maximum effectiveness
Providing input to the regional strategic direction for the business unit including specific objectives and metrics for growth and profitability
Work in close interaction with the GM/Sales Directors on regional initiatives pertaining to the reliability improvements of the customers FCC assets
Participate in the direction for product development, timetables and technical programs necessary to support existing product lines in your region in close interaction with global R & D strategy
Develops strategies to improve Grace’s wealth position with each customer at the local level
When necessary, taking over additional tasks in related or other projects
Ability to summarize, present and explain performance data in great detail, if required, based on sophisticated technical knowhow, especially around FCC units
Educational background within Chemical, Engineering or similar. Advanced degree (MS or MBA) helpful but not required
Minimum10 years of professional experience in the process industry, of which at least 5 years in Fluid Catalytic Cracking (FCC) operations. Technical sales experience helpful but not required
The position involves extensive travel within the EMEA region and at times globally as required by the needs of the business
# Hands on person

Warranty & Technical Service Manager Resume Examples & Samples

Coordination of internal Customer Quality engineers, product specialists and external support to resolve complex customer complaints
Guides the warranty and technical service team toward attainment of desired service levels as measured by year over year improvement in customer satisfaction and reduction of non-conformance costs after delivery
Professional communication to customers and sales force to maintain a high level of customer satisfaction, and ensures a direct line of communication between the customer and the Engineering experts as required
Answers requests on technical details and coordinates solutions of issues
Provides high level troubleshooting field support as required, utilizing internal and external consultants as needed
Leads the clarification and negotiation of customer short payments. Works within established Siemens Warranty guidelines and consults with the General Manager and the Financial Controller to resolve any financial disagreements or to get approval on customer concessions
Provides high level technical support and Engineering consultation for customer service cases as required. Support would include (but is not limited to) root cause analysis of stator failures, bearing failures, mechanical failures of rotor components, high vibration and excessive noise
Identifies recurring problems and prioritizes action plans based on impact to the business. Utilizes complex problem solving methodologies (e.g., 8D) to determine root cause and to identify areas of improvement in product design, manufacturing processes, production, supplier quality, etc
Develops Quality containment roadmap based on the above findings and completes the communication loop back to the corresponding cross functional departments
Works with Quality to create containment plans as necessary and drive the implementation of corrective actions within the responsible groups (e.g., Engineering, Production, etc.)
Develops and manages departmental budgets and business plans for warranty
Continuously enhances or improves existing policies, products, and methods to streamline and modernize warranty function
Tracks and provides monthly reporting on specific warranty and technical service KPI’s. Examples of KPI’s include: number of open and closed warranty cases, overall non-conformance cost after delivery including customer concessions, initial response time to customer, timely root cause analysis reporting, adherence to repair schedules, etc
Minimum of Bachelor’s degree in Engineering or related discipline
Minimum of 5+ years successful experience in Manufacturing, Product Engineering, or Quality
10-15% travel required
Basic knowledge of root cause analysis and quality containment methods. Must possess good customer relationship skills and be able to provide clear, direct, concise communication as required. Ability to lead and organize small groups of technical experts and provide direction as needed. Demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action
Preferred Bachelor’s degree in Mechanical or Electrical Engineering
Preferred technical experience in electric motor manufacturing or large rotating equipment. Preferred experience managing small Engineering and/or Quality teams
Preferred knowledge of large electrical motor design and troubleshooting
LI-CYL

Technical Service Manager Resume Examples & Samples

A Ph.D or Master’s degree in Engineering or Material Science with 10 years aerospace experience is required. Master’s degree in Business Administration is preferred
Intimate knowledge of composites and adhesive products and aerospace applications primarily focused on commercial aircraft
Excellent verbal and written English and Mandarin communication skills combined with ability to prepare and present effective technical presentations
Front-end communication skill to influence customer engineering and manufacturing operation in the selection and use of Cytec Solvay products
Ability to lead major material qualifications from qualification test plans to qualification test reports
Ability to troubleshoot composite testing and composite part manufacturing issues
Ability to diagnose where opportunities exist to insert Cytec Solvay products through differentiated performance or total part cost reduction
Requires a dynamic self-starter and self-discipline personality with strong organization skills that enable balancing multiple tasks combined with an ability to make decisions with the immediate and larger consequence in mind
As a team leader, should be able to work semi-independently and with the team to achieve goals aligned with business objectives; while maintaining support from the requisite Cytec manufacturing sites
Must be able to interact with customers through all levels of interface from shop personnel to Senior Managers so as to conquer obstacles and drive Cytec key account objectives
Demonstrate ability and willingness to take on future leadership role
Has exposed to prior managerial positions and received basic management training
A senior level of composite processing knowledge in a variety of applications; hand lay-up and automation
Working knowledge Aerospace material selection, test, qualification and aircraft structural validation processes, including specification and control
Previous OEM Manufacturing Engineering or Materials and Processing experience
A working knowledge of the composites industry in China and Asia Pacific Rim; including the competitive landscape
Able to solve problems using systematic methodologies such as six-sigma, etc
LI-JW1

Technical Service Manager Resume Examples & Samples

Ensure the tooling infrastructure is healthy
Assist the towers as it relates to tooling to drive efficiency
Ensure timely declaration and escalation of unplanned/planned outages, including the associated data collection and reporting
Serve as a Point-of-Contact for the account team, towers and customer for all issues related to tooling services
Provide Management with proactive updates on potential customer impacting issues (i.e. network issues, site performance, outages, planned maintenance, equipment failures, etc.)
Work with Engineering and other teams to drive significant improvements in automation that promotes a pro-active approach to service availability management
Manage, mentor and support NOC employees as well as assist in training, cross-training, monitoring, and reinforcement of procedures and guidelines
Maintain documentation, training manuals, policies, checklists and procedures
Establish schedules and procedures for maximum utilization of staff, hardware, software and facilities
Create and maintain Operational Reports on a daily, weekly, monthly and ad-hoc basis
Ensure projects are well executed and deliver the intended value
Participate in disaster recovery and business continuity programs
Work with vendor representatives and other technical towers to coordinate, escalate, troubleshoot, and resolve service interruptions as expeditiously as possible

Field Technical Service Manager Resume Examples & Samples

Sets strategy, goals, and metrics for field repair and maintenance by managing and driving deployment & sustaining field operations, including escalations and expedites to include: Program efficiency of Field Technicians, monitoring of KPIs & SLAs regarding ticket volume and performance and utilization, coordinates field technical training and service readiness for new products, sustained programs, and special projects
Manages a staff of professional level team members or manages a team through lower-level supervisors
Develops and implements process improvements to field operations, including tool implementation
Represents field services to customers, sales and segment teams, logistics, and technical support organizations
Manages process controls and standardization
Oversees functional repair for In-Warranty and Out-of-Warranty screening and repair
Conducts quarterly business reviews with suppliers and functional groups
Responsible for performance of vendors and cost control
Oversees the Daily Management of Root Cause Analysis
Efficiency Monitoring and Action Plan for Program
Reviews PFS Resource Utilization Reports
Responsible for coordinating with Workflow Coordinators & Reporting Team
Identifying potential risk / resolution approaches for targeted Client tasks / deployments
Provide assistance to Service Areas on scoping & implementation planning
Conduct periodic Managed Client Onsite Training to PFS Field Team
Leads the efforts of others in the achievement of the strategic and operational objectives of the group
Manages the hiring, staffing and maintaining of a diverse and effective workforce
Leads program execution
Manages related costs and methods
Interprets and executes policies that directly affect work activities
May contribute to functional strategy within location
Responsible to ensure End Users & Business Unit Program Owners receive high customer satisfaction. Delivery Manager will partner with the account Client Delivery Executive and customer program owner(s) to conduct approved CSAT & Program
Responsible for monitoring the execution of SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The onsite Delivery Manager will coordinate with Client Delivery Executive(s) and Client Program Owners on Daily, Weekly, Monthly customer priorities & projects

Technical Service Manager Resume Examples & Samples

Support and provide solutions to commercial producers on flock health/management issues
Provide advice to customers in designing flock health, vaccination and other disease control programs to accommodate their needs
Take charge for technical planning and executing customer trials
Joint responsibility on regulatory affairs, registration of products and life-cycle management
Establish relationships and contribute with cross-functional teams to develop and implement account strategies
Contribute and speak at key industry technical and commercial meetings
Work with marketing on technical information and the development of support material for MSD Animal Health products used in the poultry industry
Provide input to the research and development for future new product development and implementation into the poultry industry
Veterinarian licensed to practice in Malaysia. Postgraduate studies in poultry medicine preferred
5-10 years of work experience in the poultry industry and familiarity with Malaysian commercial poultry companies. Additional species experience can be considered
Proven success at managing and working in a team environment
Demonstrated ability to function independently and in multiple group settings
Knowledge of conventional and antibiotic free commercial poultry production systems as it relates to vaccines and vaccination programs, poultry management, MFAs, and nutrition. Other species expertise to be considered

Technical Service Manager, Americas Resume Examples & Samples

Develop and implement technical service best practices to support the FCC business in the Americas region
Contribute, as a member of the Global Technology and Technical Services Team, to joint efforts in the global scale, and communicate the technical service best practices to support global FCC business
Provide operations and troubleshooting expertise to our FCC customers in the region as needed to address non routine operating or technical issues, work with the global team to provide same
Work with our network of external FCC consultants in the region to ensure they are being used as necessary while also controlling external costs
Support technology and technical service marketing/communication efforts through participation in regional seminars including generation of source materials and presentations, and through technical industry publications
Ensure, as a member of the Product Selection Team (PST) of G-CCP/R, all custom-formulated FCC catalysts are technically suited to customer needs in the region
Ensure technical service standards for CCR customers in the region are maintained at a high level, which include

Technical Service Manager Coatings & Fillings Resume Examples & Samples

Build, manage, execute and deliver on a prioritized project pipeline to build and defend value creation to support the Product Line Strategy of Coatings & Fillings
Translate Product Group Strategy into an operational plan for the Technical Service team Coatings & Fillings
Leverage knowledge generated from projects to maximize value creation
Contribute to product portfolio management in cooperation with Product Line management
Collaborate within Product Group Cargill Cocoa & Chocolate, platform and function partners to maximize value creation to support the Business Unit & Product Line strategies
Ensure compliance to safety, health, environment, legal and IP rules, processes and strategies
Provide technical support to customers to maximize value creation to support the Product Line Strategy
Develop the technical customer relationship, including key R&D decision makers, to understand customer strategy and needs and transfer these into tangible projects
Develop technical solutions, individually and with the team to maximize value creation and to support the Product Group and Product Line strategies
Communicate and record knowledge in agreed formats like SFDC
Contribute to the Product Group and Product Line strategies through reporting market and business trends, unmet needs, opportunities and competitive information
Build and lead own team to achieve a high performing team
Ensure team members have a targeted development plan and support them in achieving their goals
Attract, select, on-board, develop and retain talent
MSc or equivalent in Food Science & Technology or equivalent
Technical expertise in the area of Coatings & Fillings in e.g. bakery, confectionary and dairy applications
Solid background in people and stakeholder management
Strong team management and leadership skills
Demonstrated experience as a Technical Supporter. Technical reporting
Background in negotiating matrix organizations and ambiguous situations
Experience in building competitive advantage through technical capabilities, innovation and creative solutions
Ability to prioritize and to manage time effectively
IP knowledge/awareness
Fluency in English and Dutch (spoken and written). French language skills represent an advantage

Technical Service Manager Resume Examples & Samples

Providing guidance to establish the necessary requirements for cost effective manufacturing or assembly processes
Controlling plant layouts, machine moves, and new equipment installations
Efficient performance of factory operations and minimizes operating costs through selection of tools, space layouts, equipment and manufacturing sequences
Leading overall Health & Safety Strategy to ensure our employees go home safe every day
Maintaining effective liaisons with all departments to ensure overall manufacturing objectives are met
Coordinating all capital projects related to the facility including forecasting, planning and monitoring special projects to completion
Responsibility for all personnel issues and performance evaluation of subordinates as well as training, developing and mentoring
Overall Technical Services budget management
College or university degree or equivalent experience
Management / Leadership experience of accountability for extended teams ( A leader of leaders)
Performed a pivotal role in effecting a step change in improving performance metrics
Operated in a key role in effecting a cultural change
Proven track record of building successful teams through coaching and mentoring
Good communication skills are required to develop a cooperative work relationship with others inside and outside the department
Previous experience within a large scale manufacturing organisation plus familiarity with manufacturing facilities, equipment and processes
Previous experience of Lean manufacturing
Successfully managed large capital expenditure projects to improve operational efficiencies

Senior Technical Service Manager Resume Examples & Samples

Ensure and maintain a high level of technical expertise of internal and external ( customers and stakeholders) technical and service personnel regarding Bus products, particularly with regards to electronics and next generation systems
Achieve a high level of Customer satisfaction
Support in the preparation of tenders with regard to service offerings
Follow up on Contractual commitments related to in-service vehicle performance
Provide technical input to VEA- Bus team, Region Singapore markets and APAC regional office on specification requirements for Bus products
Liaise with Customers & Dealer Personal on service matters and create solutions as necessary
Monitor dealer technical reporting systems & quality and advise on improvement actions as necessary
Monitor quality through regular customer and bodybuilder visits whilst offering support for technical issues as necessary
Investigate, document, report and follow up with APAC regional office and with VBC of quality concerns via Market Quality Reports and other feedback tools as necessary
Manage warranty and campaign costs and ensure a balanced approach to settlement of warranty issues in a fair manner for Customers and Volvo
Ensure warranty audits are conducted as necessary
Follow up and maintain technical goodwill budget
Ensure effective working relationships are maintained through regular customer, dealer & bodybuilder meetings and visits
Manage, plan and organize technical training for customers and dealer personnel as required
Manage distribution of service and technical related documentation
Responsible for management and implementation of service and safety campaigns
Support other Region Singapore markets on technical issues as requested from time to time
Ad-hoc duties as requested by Head – Volvo Buses Region Singapore or delegate
Member of APAC technical team
Liaise with APAC Industrial Team, in conjunction with BB support etc
Relevant working experience 8-10 years
Persuasive Communication skills
Ability to work in cross-functional, multi-cultural teams
Organized and diligent
People and time management
Structured decision making capabilities
Skilled in Microsoft Power point, Word and Excel, knowledge of Volvo IT systems an advantage
Proven ability to develop and maintain meaningful relationships with customer, dealers and associated industry contacts
Ability to maintain meaningful and accurate records and filing systems
Customer support and focus
Problem solving/resolution skills
Bus or Heavy Commercial Vehicle technical background preferred
Preference for strong technical education with automotive electrical and mechanical engineering bias
Knowledge of Mandarin will be an added advantage but is not a must

Senior Technical Service Manager Resume Examples & Samples

Bachelor's degree in Food Science, Food Technology, Chemistry or a related field of study
10+ years of Technical Service/Sales or Food Applications lab experience
Proven track record of commercial success driven by customer focused technical projects as related to Dairy
Demonstrated technical depth and/or breadth in Dairy applications, testing, and sourcing, including those related to CTS ingredients
Willingness to travel approximately 50%
Effective communication of in-depth technical information to all levels and disciplines both internally and externally
Ability to develop customer relationships and trust through technical knowledge and expertise
MS in Food Science, Food Technology, Chemistry, or a related field of study
Demonstrated ability to form and lead teams through influence to execute projects
Experience with developing training programs and successfully training others

Technical Service Manager Resume Examples & Samples

Provide rapid technical support and ensure that technical requests are dealt with effectively and efficiently locally
Provide assistance for breakdown / failures and first level of answer to quality issues / claims
Manage and lead CraneCare team, supervises field service technicians as well as field service activities, warranty and part sales admin
Focus on opportunities for growth of Cranecare sales through managing good working relationship, regular visits and development of distribution partners in the region
Strengthening field service assistance capabilities by transfering technical knowledge to local field technician(s), developing technical competencies
Deal and solve dispute concerning invoices(s) with dealers in coordination internal department
Meet customers satisfaction by deploying quality solutions or response promptly to needs of the ROA distributors, worldwide subsidaries and some selected direct customers
Any other duties assigned by superior from time to time

Technical Service Manager Resume Examples & Samples

Master or PhD Degree in Animal Science/Nutrition preferably in Monogastric Animal Nutrition and Aqua Industry
3-7 or more years of work experience in similar Technical Service or Research role in Animal Nutrition and/or as Nutritionist in Feed/Premix companies
Research experience and working knowledge of Feed Enzymes will be desirable
Able to communicate and present well in English
Good people skill and networking ability
International in outlook, but with strong cultural affinity for Asian markets

Regional Technical Service Manager Resume Examples & Samples

Develop, evaluate and review technical service procedures and standards
Ensure that Group policies, guidelines and tools are implemented in all countries under scope
Plan, prioritize and implement service activities to fulfil maintenance contracts and service-level agreements
Liaise with functional and operational area managers to ensure that Technical Service activities are integrated with other parts of the business
Liaise between sales and customers, answer queries on technical issues
Ensure Coating Advisors in the Region receive appropriate support
Support Technical Service Director for Europe in budget process, recurrent reporting, Ad-hock projects, etc
Plan, develop and implement new procedures and tools that would improve the efficiency of the Technical Service department adding value to our Customers
Select, lead, direct, evaluate and develop a team of Technical Service assistants to ensure that all activities in Technical Service are completed on time and according to requirements
University degree or equivalent in Chemistry
4 or more years of experience in technical service departments, preferably in the paint sector
Quality oriented with experience of working to quality standards
Organised and capable of meeting deadlines

Technical Service Manager Resume Examples & Samples

Directly responsible for the timely and cost effective technical support of our customers through effective coordination with on-site O&M teams and other company resources
Directly responsible for monitoring the North American Fleet and use of the warning codes to maximize wind turbine performance and availability
Develop and manage a team of engineers responsible for the technical aspects of service support
Develop and implement databases, data collection systems, data analytics and other strategies that predict trends including failure trends
Direct the management of the department’s document management system
Directly responsible for development of theoretical and hands on technical training program
Develop budgets
Participate on safety committee meetings

Technical Service Manager, AN, Greater China Resume Examples & Samples

Work experience in similar feed additive industry environment desirable
Distributor and customer relationships
Technical and business acumen
Good self-organisation and time management
Fluent in English language, other Asian languages an added advantage

Technical Service Manager Resume Examples & Samples

Deliver a high level of technical expertise, service and support to MAH swine sales in the US. Assure those services are provided within corporate objectives and within budget guidelines
Assist research and development team with product evaluation, licensing trials and product development for all MAH products
Obtain information regarding customer needs through various channels, networking and customer visits, providing feedback to prioritize research and development needs
Aid in development of technical and marketing brochures for MAH products
Act as a liaison between prominent researchers in university, government and private settings to supply MAH with stream of information regarding innovative products and developments within the research world
Communicate between various MAH departments, as needed, to aid in delivery of product to customers, i.e. International Registration, Quality Control, Quality Assurance, Production, etc
Must have minimum of 5 years of relevant work experience including field experience in swine production and/or swine medicine
Candidate should have experience with all types of swine production systems
Ability to translate technical information and present it in understandable terms to lay people

Technical Service Manager Resume Examples & Samples

Support customer’s day to day operations through regular attendance of customer production, quality, and engineering meetings
Serves in an advisory capacity to our labs for field service & product/process needs
Understand the role of all products and look for ways to bring new products or processes into the site for better productivity and profitability
Document key work streams and communicate to others to leverage best practices
Take necessary action to prevent or eliminate problems with the paint or paint systems
Provide accurate demand forecast data for builds, volume of products used and future use
Manage any onsite technical service personnel
Coordinate visits by management and product personnel to best utilize their time and meet customer requirements
Monitor product supply chain issues
Manage the account to exceed expectations
The ideal candidate will have a Bachelor’s degree. A High School Diploma is required
The ideal candidate will have at least ten (10) years of OEM industry experience which includes extensive knowledge and understanding of manufacturing processes, paint formulation, paint application, OEM technology approval requirements, and assembly plant operations
The ideal candidate will possess a demonstrated capability to interact with all levels at customer assembly plant including the Plant Manager
Candidate must have proven track record of problem solving and negotiation skills
Candidate must have effective written, oral communication, and presentation skills
Candidate must have efficient computer skills and be proficient with Word, Excel, and PowerPoint

Technical Service Manager Resume Examples & Samples

Identify insects submitted from service centers as well as provide information regarding biology & appropriate mitigation advice
Verify quality of services being provided by technicians by reviewing Service Center Manager QA’s and conducting independent QA work in assigned offices
Ensure consistency of Quality Assurance reporting between managers by conducting co-inspections with Service Center, Regional, and/or Corporate Quality Assurance Manager
Provide assistance to ensure Service Centers implement and conduct effective training programs for newly hired technicians
Prepare regular progress reports of the Service Centers within your assigned region(s)
Travel up to 75% of the time within your assigned Service Centers
Good public speaking, communication, and customer service skills required
Bilingual (English/Spanish) preferred but not required
Be, or become a state certified applicator in the state of residence
Be or become an Associate (ACE) or Board Certified Entomologist (BCE), or Registered Sanitarian (RS) within 1 year of being selected for the position
Be familiar with local, state, &federal laws regarding pesticides as well as general familiarity with OSHA, FDA, EPA, USDA, and third party auditing agencies of the states where you work

Technical Service Manager Resume Examples & Samples

Manage the day-to-day performance of the technical workforce and contractors. Monitor and analyze key performance indicators (KPIs such as: Days to Service, Customer Satisfaction, Payroll Cost per Call, Contractor Utilization and Costs per call, % In-completes to drive First Time Completes, Overtime, Total Calls Completed per Day, Revenue per Call, Trips per Repair, First Time Completes, etc). Manage a high degree of cost control. Develop plans to reduce cost per call in support of the financial plans for area of accountability. Ensure emergencies and customer escalated calls are handled quickly
Provide leadership/direction/guidance to technicians and Parts Depot associates, including capacity planning, assigning work, scheduling and monitoring work-flow, conducting performance assessments and regular 1:1’s. Develop associate productivity by identifying coaching/training needs of staff through the use of post-edit and ride–along programs to ensure technicians have the necessary skills/abilities to complete tasks in assigned areas/industries. Foster positive associate relations through regular meetings, focus groups, phone calls, handling associate complaints and recognition. Address poor performance through the Performance Improvement Program (PIP). Perform regular visits with all current contractors, where practical, to ensure compliance to Sears standards of operation and customer service
Recruit and retain a professional, appropriately licensed network of independent contractors, providing quality work, consistent and appropriate to the capacity requirements of the business. Negotiate “best cost” arrangements with contractors, ensuring Gross Profit and Contractor Cost per Call standards are met by collaborating with District Operations Manager. Enforce adherence to the contractual obligations of contractors; repair and parts standards, service levels and pricing agreements. Ensure the utilization of Service Bench and the application of a compensation model that drives desired behaviors and consistency of output. End contracts for non compliance
Assist in leveraging capacity planning tools to optimize staffing that allows for profitable growth/customer satisfaction. Partner with other associates to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by work-groups/call loads and implement actions plan to close performance gaps
Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Ensure all contractors are fully compliant, and that Sears is in possession of copies of all required and up to date documentation with respect to insurance, business licenses, trade certification, and Health and Safety standards. Perform other duties as required
Demonstrated leadership, operational, and financial management skills
Demonstrated ability to influence others
Outstanding negotiation skills
Demonstrated capacity planning and analytical skills
Service Manager 12 months
Customer Service or Distribution/Branch Operations Assignment 12 months
On the job 06 months

Technical Service Manager Resume Examples & Samples

Identify and technically close new opportunities for fiber and engineered resins
Technical Support & service for house accounts
Help manage distributor technical interface
Technical inquiries
Competitive threats/Intelligence
Experience in an industrial setting focused on synthetic fibers (polyester and nylon)
Skills in analytical and problem solving; communications (both with internal and external customers). Proficiency in English
Ability to understand and provide technical solutions to customers needs
M.Sc. in chemistry or related scientific field preferred or combination of training and experience that could reasonably be considered equivalent
Broad practical knowledge of applications specific to specialty product line including inks, coatings, and plastics
Extensive knowledge of polyester and nylon fibers

Technical Service Manager Resume Examples & Samples

Good knowledge of carbon black process, property and its applications
Ability to perform technical service work with good communication skill
Ability to plan, organize and schedule personnel in the organization to manage the lab

Technical Service Manager, Specialty Catalyst Resume Examples & Samples

High level of troubleshooting skill with strong communication with various levels in the organization. Active listener
Exceptional interpersonal skills. Demonstrated ability to foster cooperation and achieve goals within and outside of workgroup. Strong customer-facing presence. Excellent listening skills
Ability to work well across functions and geographic regions. Culturally adaptive
Minimum 10 years of related work experience in a technical customer-facing specialty chemicals role

Field Technical Service Manager Resume Examples & Samples

Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed
Leads intermediate-level service delivery processes and associated projects; interacts cross-functionally
Manages service delivery processes in a standard service delivery environment
Leads continuous improvement activities in support of customer or internal business processes

Technical Service Manager Resume Examples & Samples

Minimum of 5 + years in a network operations center or corporate data center or other Service Management related work experience with at least 2 of those years being in a Supervisory or Team Lead role
Advanced service analytical skills focused on network and configuration management
Excellent written and verbal communications skills (ability to speak with confidence and clarity to technical and non-technical contacts). Experience communicating with Directors and above
Ability to coach and motivate employees is desired. History of success in building leadership
Demonstrate ability to communicate effectively with others
Advanced understanding of voice network architecture, firewall/SDWAN applications, network/circuit testing processes, MPLS, T1 and DSL installation/trouble-shooting procedures, and number portability
Technical skillset with the ability to understand performance of the customers applications or services and make design recommendations
Superior oral and written communications as well as strong planning, organization and presentation skills are required
Excellent interpersonal and relationship skills with the proven ability to work with all levels of an organization
Experience using Windows-based applications including word processing, spreadsheet, and database software
Proven collaborative skills in reaching a team approach to accomplishing work
Ability to organize and prioritize multiple tasks, meet deadlines, and work independently
CCNA or higher certification
Proven ability to multi-task, utilizing time management and work prioritization skills
Advanced level technical competence in a Windows-based environment

Technical Service Manager Resume Examples & Samples

Excellent customer and interpersonal skills; must want to help people
Strong communication skills, especially on the phone
Technical writing skills
Ability to effectively handle and win over upset customers
Mechanical abilities
Proficient using Microsoft Word, Excel, Powerpoint, and Access
Strong presentation skills for groups of up to 100 people
Travel required – up to 30% of time
Possess a safe driving record and obtain a chauffeurs license
Degree in a technical field or equivalent Product Service experience
Five years mechanical, manufacturing, and/or vehicle repair experience with a minimum two years in a service role

Technical Service Manager Resume Examples & Samples

Ability to travel to customer sites is a must. Possession of a valid driver’s license is required. Travel within region will be necessary, but most interaction will be via telephone or email or through the Carrier case management system
Provide troubleshooting assistance to all regional distributors via phone, electronic communication and/or job site visits (as identified above)
Support Factory Engineering and Quality groups, as well as any other internal customers in gathering and providing data relevant to solving technical issues
Develop training materials as required to present at technical meetings for distributor events, and for Carrier Commercial Service or Direct Sales Offices
Analyze warranty data to identify above average warranty claims patterns in order to drive quality improvements, warranty ppm reductions and warranty spend
Contributes to their team or department by applying their knowledge of one or more functional areas
Commercial Applied HVAC equipment service experience (air and water-cooled chillers, chilled water AHU’s, DX and splits > 25 tons)
Proficient with Microsoft Office products (Work, Excel, PowerPoint and Outlook)
Willing to travel as needed to support training on site, and/or jobsite visits

Technical Service Manager Specialty Diagnostics Resume Examples & Samples

Manage the strategic activities of technical specialists and SD engineers
Ensure effective resolution on resolving customer questions/issues related to technical support
Maintain and analyze department metrics & procedures to identify areas for process improvement/efficiency gains
Work with your team to develop and implement cross training to ensure the best skills and knowledge and efficiency on the job
Create process utilizing current business tools for developing technical knowledge base to capture, leverage, and share common issues for quick diagnosis of customer problems
Develop, in conjunction with service operations manager, a 24/7 call center support capability in support of customer contract requirements and/or critical response customer segments

Field Technical Service Manager Cattle Resume Examples & Samples

Add value for our customers through providing knowledge, specific expertise and advice, ultimately improving their business and maximizing our business relations with them
Provide technical support and follow up to customers (veterinarians and farmers) and the internal Cattle team by management of questions, problems and complaints, including farm visits and pharmacovigilance
Organize technical information meetings for veterinarians, farmers and the cattle team members (lunch meetings or evening events)
Search proactively for opportunities to improve our service activities and tools for Cattle
Initiate and follow up of field trials to support current or future portfolio
Build and maintain a strong network in the segment of cattle
Close cooperation with your sales, technical and marketing colleagues on both a local and international level

Technical Service Manager Resume Examples & Samples

Document key work streams and communicate to others to leverage best practices.Take necessary action to prevent or eliminate problems with the paint or paint systems
Manage any onsite technical service personnel.Coordinate visits by management and product personnel to best utilize their time and meet customer requirements
The ideal candidate will have Experience leading/managing others.Candidate must have proven track record of problem solving and negotiation skills

End-user Computing Technical Service Manager Resume Examples & Samples

At least 4 to 6+ years’ experience in systems engineering as well as customer and business support
Service Management or Project Management experience
Programming skills (preferably experience with VBScript, VB6, C#, .Net, and Powershell)
Extensive knowledge of Windows OS internals (for Windows 7, Windows 10)
Strong quality focus
Experience in working on a geographically dispersed team
Skilled in managing multiple and sometimes competing priorities
Mastery in technical problem solving
Understanding/experience in the following areas is an advantage
Citrix virtualization experience
Networking (LAN/WAN)
Microsoft server technologies including Active Directory
Software distribution solutions
SQL Server database administration
Removable Media Authoring (CD's / DVD's)
Knowledge of FDA validation processes
Experience deploying systems in a variety of environments (offices, plants, sales offices, etc.)

Technical Service Manager Resume Examples & Samples

Select and direct the activities for the Technical Services Department
Lead communications between Bridgestone Japan and OE companies in the Americas
Provide technical feedback about the Americas to Bridgestone Japan
Represent Bridgestone’s voice at various technical organizations such as RMA, TRA, and SAE
Provide technical support for customers
Conduct various technical presentations
Investigate tire failures and customer concerns
Perform statistical analysis on field and production data
Monitor competitors through various media
Develop and maintain a good relationship with the airline engineering departments
Bachelor’s Degree in engineering from a four year (4) accredited college or university
Ability to comprehend and apply statistics methods
Proficient in Microsoft Office; expert level in Excel and PowerPoint
Must be willing to travel up to 50% of the time

Technical Service Manager Resume Examples & Samples

Responsible for providing customers with technical support for our Speciality Food Ingredients portfolio
Identify business opportunity with Tate & Lyle ingredients
Understand the demands of SFI customers
Technically recommend appropriate solutions that may contain other T&L products to existing and potential customers
Ensure that technical goals for the region are in alignment with R&D and Sales
Develop and manage technical relationship with customers in the region
Ensure close collaboration between the technical support team and applications team; work closely with, Marketing & Product Management for push projects
Work with the applications team to perform laboratory work to test T&L products in customer specific applications / processes, to make the best recommendations
Transfer test recommendations in customer’s pilot trial
Share knowledge, organise and deliver training to customers and T&L preferred distributors, as relevant
Communicate information relating to projects and product portfolio to internal and external customers
Ensure that projects are entered and tracked in relevant project management tools and systems
Interact with, and assist, business development & sales teams, prepare for customer presentations ensuring that requests are satisfactorily addressed to agreed timeframes
Any tasks assigned by the company within the scope

Regional Technical Service Manager Resume Examples & Samples

Participate and support in technical team selling through direct customer interface Provide technical recommendations and share best practices
Perform problem diagnostics and troubleshooting
Direct processing units assessments, monitoring and customer reports Develop and administer customer and internal technical training
Assist with new product introduction through technical presentations, trial support, and data collection/analysis
Assist sales in identifying new product opportunities and business development strategies
Interface with sales to support direction and strategies to best capture market opportunities and business value
Promote and maintain good customer relations
Lead and support safe HSE practices
This position involves safety sensitive or hazardous duty activities and therefore will be subject to random and annual drug & alcohol testing in accordance with the Company and customer policies
B.Sc. degree in Engineering, Chemistry, or other related Science discipline
10+ years of refinery or other relevant process experience
Prior direct customer interface experience in a sales, technical support, or customer service role
Strong oral, presentation and written communication skills
Proficiency in use of personal computer and MS Windows and MS Office applications
Strong analytical, problem solving and troubleshooting skills

Technical Service Manager Resume Examples & Samples

Oversee and provide accountability for assigned projects, service requests, and incidents for Warner Bros. Ensure SLAs are met
Serve as primary point of contact for key customer stakeholders for assigned projects
Provide weekly status reports and input to monthly and quarterly governance meetings
Maintain and drive resolution of Open Action Items for Warner Bros
Lead quality improvement initiatives and service improvement programs for Warner Bros

Technical Service Manager Resume Examples & Samples

Support branch personnel in application and technical information of previous, current, and new products
Supervise, monitor, and fulfill warranty administration and obligations on the UPG product line
Arranges and/or conducts Dealer training
Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters
Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties
Advise and distribute as necessary Service and Service-Tips letters
A minimum of two years field experience and successful management experience
Proficiency in a Windows operating environment, including email and Microsoft Office software
Effective and professional communication and organization skills
Strong leadership skills and professional creativity
Effective teaching abilities

Technical Service Manager Resume Examples & Samples

Prefer 10 years technical service experience within the HVAC industry
Four year degree or Associates Degree preferred
HVAC Certification preferred
Prefer Universal Refrigerant Handling Certification, but not required as contact with refrigerant is infrequent
Must have own vehicle available and insurance coverage

Eemea Technical Service Manager for Dubai Resume Examples & Samples

Ability to communicate strategic view of the business and industry, leveraging a host of resources to help grow the business and improve operational efficiencies
Lead and motivate external service companies and distributors to achieve business targets, improve efficiencies, develop selling skills, increase productivity, and build sustainable customer relationships
Develop, execute, and manage business strategies within a region to meet/exceed financial (budget, forecast, revenue/expense) objectives. Create and define business growth opportunities in support of financial objectives
Establish objectives, compose and conduct performance reviews and monitor progress toward objectives
Regularly interact with customers including: Fire Chiefs, Paramedics, Municipal, and Hospital personnel, etc
Manage, audit, and track regional performance, including fulfilling customer obligations, quality and compliance requirements, adherence to corporate policies and procedures, FDA recalls, customer satisfaction, inventory levels, and team member utilization
Coordinate, gather and analyze statistical data relating to repair trends and other service related activities
Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints
Bachelor’s degree in Business Administration, Engineering or related field or equivalent experience
Minimum five (5) years experience as a technical consultant servicing electronic, biomedical electronic and/or equivalent equipment
Fluent in English and ideally Arabic
Experience in the Medical Device Industry
In-depth understanding and knowledge of FDA/GMP regulations
Prior experience using Salesforce.com, ServiceMax or other CRM system
High-energy with a strong entrepreneurial work ethic
Demonstrated team leadership abilities
Time management skills and the ability to manage multiple priorities
Diligence to ensure thorough follow-up on escalated issues
Possess a strong commitment to company values

Technical Service Manager Resume Examples & Samples

Comprehensive knowledge in the area of Atrium Discovery and Dependency Mapping (ADDM, now rebranded as BMC Discovery; thus listed as ADDM/Discovery)
Sound knowledge in the area of project management
Provides authoritative technical and professional guidance to external and/or internal stakeholders
Interacts with a typically diverse internal and external audience and is required to interpret and communicate complex information
Understands the needs of the business and aspects of the external environment (e.g. related IT services, projects, initiatives, functions, etc.) and their impact on the own area of responsibility
Must mediate in case of conflicts

Technical Service Manager Resume Examples & Samples

Leading your team in the day to day engineering and maintenance operations of the hotel including service standards, equipment schedules and work schedules
Liaising with Housekeeping to co-ordinate and prioritise maintenance activities for guest rooms and public areas
Developing systems and procedures to ensure the health and safety of guests, Team Members, plant, machinery and property
Liaising with Government agencies to ensure full compliance with statutory regulations
Preparing Capital and Repairs & Maintenance budgets for Engineering
Identifying and introducing environment friendly systems and equipment
Monitoring Key Performance Indicators for the Engineering Department and taking corrective action as required – equipment inventory, quality audit, productivity, etc
Focused on targets set
Responsibility for all Team Member related activities including recruitment, performance management, training, career planning, disciplinary matters and team motivation

Technical Service Manager, ONE Resume Examples & Samples

Monitor and manage Tier 1 / 2 cases
Initial case acknowledgement and assessment: reply to customer via case system, e-mail or phone
Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
Resolve Tier 1 category cases including platform questions and troubleshooting ad trafficking/serving, reporting, and console related issues
Understanding of web technologies, including web pages, basic JavaScript/HTML, video players
Learn and use various web debugging tools
Continued learning of new product features
Maintain proficiency in ONE by AOL platforms, including products, processes, and related technologies
Conduct regular training sessions on products for new/ existing clients
Qualities
Ability to adapt communication content and delivery to audience
Demonstrate good judgment in routine, day-to-day decisions; know when to make a judgment call vs. escalate
Proactively inform team members about developments that may be relevant to the team
Work effectively with others who have different perspectives, backgrounds, and/or styles
Earn trust and credibility by executing against team goals, even when it means helping others with their work
Have the confidence to present, answer ad-hoc questions in front of clients

Technical Service Manager Resume Examples & Samples

Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
Ensure engagement methodology is followed by team from opportunity assessment to project closeout
Financial and contractual responsibility for engagement profitability
Explore additional business opportunities and drive future business through quality results
Ensure Project Management Lifecycle methodology (PMLC) is followed on all client engagements
Mentor, manage and develop project team members
Conduct annual reviews and provide feedback throughout the year on employee performance where required
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills
Demonstrated experience communicating and presenting at senior executive/director levels (IT Director, VP, CIO, etc.)
Superior people and personnel management skills
Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills

Technical Service Manager Resume Examples & Samples

Visit customers and prospects, promote coatings products, and propose technical solutions
Understand and address background and landscape of technical aspects of customer needs
Support and facilitate technically new product launch at targeted customers with BDM & KAMs
Identify and initiate new Market Customer Support Projects based on customer needs
Provide technical support to BDM and sales account managers to support coatings sales
Serve as the entry point for inquiries for Coatings customer technical complaints and problems
Ensure up-to-standard technical support is given to customer problems with proper resolutions
Explore and discover unmet or unexpressed market needs, and promote these ideas within the Coatings business
Provide technical training internally and externally including major distributors and customers
Represent Solvay Coatings business at trade shows by presenting papers as the resident expert
Take the initiated MCS projects through the approval process. (SFDC, STOPLIGHT, and WEGO)
Upon approval take ownership of the project and create a project scope, plan, and timing
Using assigned resources oversee the lab work to completion. To insure proper execution of lab projects, provide hands on technical guidance and presence in the lab
Based on the lab work results, put together a customer report/presentation
Review results with manager prior to presentation to sales and customers
Act as consultant for Coatings Roadmap projects as necessary
Be open and be involved in scouting lab projects based on discussion with manager
Provide coaching and technical training for junior and less experienced chemists and technicians
Follow Solvay safety policies & requirements including attending mandatory monthly meetings
Provide a written summary monthly report on activities by 25th of each month to manager
Six weeks review with BDM and Regional R&I Manager
In addition to the above from time to time involvement in other projects may be required as they present themselves
Bachelors in Chemistry or Polymers & Coatings Science with15+ years of experience, Masters with 10+ years of experience or Ph.D. with 5+ years of experience
Experience in the Paint Industry or with a Supplier to the Paint Industry is a MUST

Technical Service Manager Resume Examples & Samples

Qualitative
Internal interactions
Has completed an academic education in science, preferably chemistry or chemical engineering
2-5 years of technical experience in a business to business environment (sales/technical service experience is a strong plus)
Has knowledge in the thermoset/unsaturated polyester area
Has excellent communication skills
Should have talent and ambition to work in a technical sales environment
Is open minded for cultural diversity and willing to travel extensively (30-50%)
Has good project management skills
Has excellent commercial skills in order to establish good relationships with customers
Has a strong drive
Has strong computer skills with ability to use spreadsheet, database, presentation, and word processing software

Technical Service Manager Resume Examples & Samples

Develops, assembles and/or facilitates technical, service and/or products training for Contractors
Associate’s Degree in a related field or equivalent combined education and experience
A minimum of two years field service and/or installation experience and successful management experience

Technical Service Manager, Garland Resume Examples & Samples

#1 focus on customer and deliver exceptional service
Meeting and exceeding performance of the Call Center performance and the components of the CFA, Service Level Agreement
Dispatching Factory Authorized Service (FAS) to meet or exceed arrival times
Track First Visit Fix by FAS and issues related to the ability of FAS to meet metrics
Reporting of Field issues, track, report and work with other departments to develop corrective actions
Manage and develop the CFA & Grill Call Center and warranty processing team
Resolving Customer escalation issues
Welbilt, Inc. (formerly Manitowoc Foodservice, Inc.) – Mississauga, Ontario Canada manufactures a full line of commercial ovens, ranges, griddles, grills & counter top cooking equipment (including food warmers, cheesemelters, deck-type gas ovens, countertop electric ovens, refrigerated worktables, equipment stands, refrigerated equipment stands, fryers, griddles, hotplates, deck-type electric ovens, restaurant electric ranges, heavy-duty electric ranges, charbroilers, convection ovens, heavy-duty gas ranges, restaurant gas ranges, stock pot stoves, broilers & salamanders). The facility in Mississauga, also known as Garland Commercial Ranges, is a division of Welbilt

Technical Service Manager Resume Examples & Samples

Responsible for the site Quality
Manage Quality Assurance Technicians
Verify all Quality and Production documentation
Work closely with Production management team
Work closely with the Quality Assurance department in Chicago
The position reports to General Manager of Searcy facility and the VP Quality in Chicago
Must be able to maintain high level of confidentiality, professionalism and productivity
Must maintain current knowledge of best practices, all compliances and regulatory requirements

Technical Service Manager FCC Resume Examples & Samples

Manage our strong and long established, cooperative technical relationships with Grace’s refinery customer base within the defined territory
Develop new business opportunities with existing and competitor’s accounts
Train customers on FCC technology, products and application
Advise on the use and properties of our value-adding products
Optimize customer’s FCC unit operation to assist customers in achieving maximum benefit and value from use of Grace’s products
Manage all everyday FCC unit related operating and service issues
Resolve customer complaints
Evaluate customer requests for FCC catalyst and additive proposals
Prepare technical proposals to offer the best customer solution
Provide input for the accurate FCC catalyst and additive sales forecasts for the territory
Develop and define KPIs with our customers for measuring and tracking the performance of Grace’s products to demonstrate the value delivered to the customer’s stakeholders (multilevel approach)
Compliance with all regulatory business practice and Grace’s legal and EHS policies
Coordinate and effectively interact with Grace’s Global Customer Technology, Marketing and Business Development and R&D teams in devising and implementing both technical and commercial strategies and close the loop with feedback on market intelligence
Establish excellent relationships with customer catalyst and additive testing facilities
Broad refinery operations knowledge; ideally minimum 3 years of FCC unit operating experience
Detailed understanding of procedures for FCC Catalyst selection conducting FCC catalyst and additive trials and performance evaluation
Strong communicator with outstanding interpersonal skills
Business acumen with a mindset for continuous improvement and productivity
Knowledge of contract principles
Contract and price negotiation skills
Strong technical service and analytical skills (i.e. ability to assess performance and troubleshoot problems)
FCC simulation modelling skills (Aspen, KBC etc)
University degree or equivalent combination of education and work experience within Chemical Engineering , Mechanical Engineering or Chemistry
Language skills: English fluently; any additional European language is an advantage

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Technical Service Manager Resume Samples

The Guide To Resume Tailoring

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15 Technical Service Manager resume templates

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Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

Senior Technical Service Manager Resume Examples & Samples

Senior Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager, Specialty Catalyst Resume Examples & Samples

Field Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Eemea Technical Service Manager for Dubai Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

Technical Service Manager Resume Examples & Samples

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