Technical Service Engineer Resume Samples

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H Nolan

Hobart

Nolan

51876 Weimann Villages

Houston

+1 (555) 638 6075

51876 Weimann Villages

Houston

Phone

p +1 (555) 638 6075

Experience Experience

Boston, MA

Technical Service Engineer

Boston, MA

Schaefer-Pfannerstill

Boston, MA

Technical Service Engineer

Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Develop and provide product training to Hologic Service Training, product support teams, and Hologic Service providers
Provide guidance to and coordinate with adjacent support teams to assist in resolution of complex network, system and security incidents
Act as an escalation point and provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
Make the technical case to the customer for the sale of catalysts or additives Monitor and validate to customer product performance
Work with developers to trouble shoot programming errors

Philadelphia, PA

Advanced Technical Service Engineer

Philadelphia, PA

Lehner and Sons

Philadelphia, PA

Advanced Technical Service Engineer

Work closely with new product development team on the launch of new 3M products
Development of demonstrations of new products to WOW our clients and consumers
Troubleshooting applications with issues by working with the customer, in their facility, to identify the root cause & implement solutions
Validation of product performance at customer sites (field tests)
Member of product support teams which leads product improvements, manufacturing efficiencies and product maintenance
Providing "voice of customer" and new product ideas to St. Paul Lab and Marketing
Responsible for domestic customer (mills) interactions for existing products & applications

present

Los Angeles, CA

Senior Technical Service Engineer

Los Angeles, CA

Wilkinson-Mraz

present

Los Angeles, CA

Senior Technical Service Engineer

present

Support product engineer to improve product performance and new product development
Develop tools and standards to improve work processes
Design experiment, perform lab bench work and develop solutions to solve customer problems or to meet technical targets on prioritized projects
Works with new and established customers to identify technical specifications
Work with regional application team to implement global/regional application programs, as well as developing relevant local programs
Develop, review, and improve Operating Principles
Assist Sales Representatives with plant surveys of prospective customers

Education Education

Bachelor’s Degree in Medical

Towson University

Bachelor’s Degree in Medical

Skills Skills

Good knowledge of English. Other European language skills are desirable
Basic Electronics Knowledge
Highly responsible, able to take ownership of issues
Detailed working knowledge of UNIX (Solaris System), Linux (Redhat), and VMware ESX
Excellent interpersonal communication skills with the ability to work well with customers
Knowledgeable in Linux Volume Manager (LVM), EXT3, VMFS
Support to win new business or increase in wallet share, as part of “hunting together” and contribute to profitable growth of marine lubricant business
Have a good level of understanding of Heavy Oil / SAGD production operations to be able to define / recommend relevant laboratory/Field test procedures
Strong analytical thinking as well as the ability to apply logical methods in identifying and solving technical problems
Demonstration of highly effective problem solving skills, customer production issue follow-up. Working knowledge of Microsoft Office Excel, Word & Power Point

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Senior Technical Service Engineer Resume Examples & Samples

Job Title: Advanced Technical Service Engineer
Possess a thorough understanding of the specific 3M products and extend knowledge to 3M sales and marketing staff, distributors and customers, about construction of product, application, its strengths and limitation
Analyze problems and determine exact needs of customer, help customer to choose the best product for his application
Audit performance of products, assure 3M products meet necessary product specifications and confirm those standards fulfill the customers’ expectation
Support large seminar, field evaluation and customer training
Independently provide technical solution and solve customer complaint
Support product engineer to improve product performance and new product development
Translate technical documents and prepare new product launch package
Bachelor’s degree or above with related major (Hiring manager should fill in the details)
5+ years technical support experience in specific industry (Hiring manager should fill in the details)
Strong hands-on demo skill and independently analytical skill to solve technical or product application issues
Advanced communication skill and team work spirit
Good English communication skill both in written and oral
Good PC skills
Specific knowledge/experience is preferred (Hiring manager should fill in the details)

Technical Service Engineer Resume Examples & Samples

Conduct site surveys of concept or in-service vehicles, developing vehicle fire suppression system design, including nozzle layout, tank and component location, and distribution hose and detection layout and/or trouble shooting existing design/installation issues
Prepare dimensional drawings, installation drawings and more complex drawings
Revise and update existing drawings reflecting design changes ensuring consistent documentation of the project. Review blueprints, plans, specifications and other customer documentation
Develop installation drawings which meet and exceed the customer’s requirements. Implement these requirements on drawings sent to the customer
Serve as an information source on planning and design of equipment installations
Maintain notes, design calculations and other documentation (like drawings, bill of materials, list of design parameters, and /performance guarantees) for future reference
Maintain up-to-date knowledge of Vehicle Fire Suppression listings and installation requirements
Establish filing guidelines for drawings to maintain up-to-date drawings
Provide phone support answering questions on the proper selection, use, and application of our products
Other duties as required relating to CAD database maintenance, etc
Proficient in AutoCAD/ProE Creo Parametric software
Familiar with design parameters related to Pre-engineered Vehicle Fire Protection Systems
Able to work with minimal supervision, efficiently schedule and manage time

Technical Service Engineer Resume Examples & Samples

Developing new applications
Collaborating with product development teams on new products
Developing and leveraging the competitive landscape in the market assigned
Travel (10-25%) to US customer locations and may include international travel
Strong collaboration with R&D, marketing and manufacturing
Direct phone and field support with customers
Bachelor’s degree in Chemical Engineering from an accredited university
Previous chemical laboratory experience
Excel, PowerPoint, Word and Email skills
Successful track record of providing technical content/presentations with internal and external clients
Statistical data analysis skills
Proven experience in solving technical problems

Technical Service Engineer Resume Examples & Samples

Provides injection molding technical support to customers within a specified geography/customer/market area. Responsible for developing an in-depth knowledge of the customer’s operation, PolyOne's extensive product offering and the expert processing of same
Identify technical opportunities with the customer which will ultimately grow the business profitably for both parties. Champion these projects internally. Be the voice of the customer
Technical lead for customer complaints. Works together with the customer and the internal support groups to resolve all customer complaint activities and to communicate the outcome to the customer
Attends molding trials, business meetings, customer mold design reviews, OEM/customer reviews
Perform training seminars on the processing of vinyl at processors and manufacturers
Develops and maintains customer relationships that promote the well-being of PolyOne and the customer by creating and maintaining methods, practices and recommending products/services to better serve PolyOne's customers
Utilize the internal PolyOne technology and commercial processes which are required to get a sample, to get a color match completed, and to get a new product developed. Detailed customer trial reports, formal feedback on product development opportunities and weekly reports are also a requirement
Work with Marketing, Business Management and other internal functions to serve on teams to help achieve business goals
Degree in a technical field of study, engineering or chemistry or minimum of 5+ years of equivalent work experience in a manufacturing environment providing direct customer technical assistance. Requires strong working knowledge of molding and mold design/tooling including processing, troubleshooting, mold making and preliminary design assistance
Develops and grows an understanding and knowledge of PolyOne’s products
Individuals in this position must have the ability to actively listen to customer and their opportunities, efficiently troubleshoot problems and implement solutions in a timely and customer focused manner
Must be fluent in English – written and verbal
Must have the ability to ask probing questions to truly understand product and market opportunities and to convey these customer technical requirements back to the internal organization in order to develop an approach and to implement a project which will be successful
Able to handle large quantities of projects and multi-tasking
Knowledge of statistical design techniques such as DOE for improved effectiveness at the customer during the running of trials
Active team player since must communicate and work across all functions within PolyOne
Computer skills
Demonstrated analytical, verbal, and written communication skills
PVC experience is desirable, but not a requirement
Strong interpersonal and persuasion skills that will ensure the inclusion of PolyOne products into the design and function of identified customer products
Three year minimum of related experience in plastic molding environment
Experience with direct customer interaction
Approximately 50% travel required
Ideal candidate would work at our Avon Lake facility but are willing to consider a home based office for candidates that are not local but reside in the Great Lakes Region i.e. Ohio, PA, MI, IN
Requires standing and sitting for prolonged periods of time, talking and listening
Must be able to walk and use hands
Work varies from an office environment where the noise level is low to moderate to a manufacturing environment where the noise level is potentially loud
Position will require travel to customer and equipment supplier site locations
Principled - Acts in the best interests of the company; demonstrates behavior aligned with the PolyOne Code of Business Conduct; values and respects others; is reliable, consistent and a good role model
Achieving Results With a Sense of Urgency - Demonstrates high levels of initiative and a sense of urgency and responsiveness; consistently achieves measurable results; takes accountability for actions
Adaptability - Reacts positively to change; demonstrates flexibility and adaptability; proactively pursues continual learning and improvement
Interpersonal Skills - Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results
Problem Solving Skills - Effectively identifies problems by framing issues, leveraging data and ultimately developing and implementing solutions
Continuous Improvement & Process Focus - Actively engages in continually identifying ways to improve himself/herself as well as the business and utilizes tools and processes to ensure consistent, reliable, high quality results

Field Technical Service Engineer Resume Examples & Samples

High technical and commercial front-end skills
Language Proficiency (English) – Other European Language proficiency would be a bonus
Product fabrication expert, technology specialist, manufacturing generalist with sound materials background
Independence and motivation to work effectively at remote location and open to travel to customers and other Solvay facilities (potential for role to have a plant based office)
Cross-functional leadership ability with strong interpersonal, communication and team building skills
Good working knowledge of composite processing techniques including RTM, Infusion, OOA, Hand
Lay-up, ATL and AFP. Solvay product knowledge a plus (including process materials and/or Specialty polymers)
Highly organized with good project management and leadership capability
Sound engineering background with a detailed and structured approach to problem solving including 6-Sigma/PFMEA etc
Direct experience of composite materials and aerospace structures fabrication
Commercial/Technical Sales Acumen
Composite design methods and applications knowledge
Aerospace material qualification and structural part certification process

Technical Service Engineer Resume Examples & Samples

Provide Solvay Composite Materials technical service support to targeted customers
Identify and lead resolution of Solvay material issues in customer shops and internal to the plant for assigned products and as needed
Coordinate significant Key X activities, including product qualifications
Advise customers on processing and properties of products. Contact groups will range from shop floor mechanics to procurement, engineering, research/development, quality, and manufacturing areas
Identify potential new applications for Solvay products and support Account Managers in capturing new business, assessing market trends, and evaluating competitor's materials
Lead and/or coordinate material selection, screening, qualification, configuration and product introduction activities
Support and/or lead targeted projects in Solvay or customer shops. Areas include product configuration, capability, cost reductions, Lean Manufacturing, etc
Coordinate conformance and specification issues between multiple Solvay manufacturing sites and customers
Ability to establish good working relationships with customer and Solvay personnel across functional organizations
Good listening and communication skills (verbal, written, presentation)
Must be a self-starter and be able to work with minimal supervision
Must have a strong sense of urgency and drive (action oriented)
Good organizational skills to manage multiple projects, customers, and commitments
Ability to work within multi-functional teams in support of various initiatives
Must have a background in adhesives or composites use or manufacture
Knowledge of composites and adhesive products and their applications
Experience resolving product and process capability issues in customer applications
Demonstrated experience working directly with customers including: problem solving, technical presentations, project management, relationship building and identification of new opportunities
Understanding of the Aerospace industry including programs, materials, quality systems, testing requirements, statistics and SPC, etc
Bachelor’s degree in Engineering or a related field

Technical Service Engineer Resume Examples & Samples

After training and 3 month support be thoroughly familiar with full operation and diagnosis of all major X-Rite instrument models
Complete required written and electronic documentation and reports. Maintain all pertinent service and other related technical information as required
Act as high-level technical resource for external and internal customers by providing information regarding the operation, calibration, and use of X-Rite products via telephone, fax, and e-mail. For unusual customer problems, develop and implement action plan and inform supervisor and/or the service department in Shanghai or other locations
Must be familiar with, and properly apply, appropriate X-Rite billing and warranty policies when assessing service requests. Communicates with customers for approval of additional billable work and/or resolution of warranty issues
Maintain a high quality of workmanship used in the repair process. Perform critical regular inspections of own work and materials. Notify the Grandville service department of all quality problems
Must be familiar with all related assembly specifications, blueprints, ECO’s, electronic parts, part numbers and descriptions. Must be familiar with all test panels, fixtures, procedures, and specifications used in the final assembly process. Must be familiar with all revision levels and applicability to vintages of instruments being serviced
University degree or Higher diploma in the technical field or apprenticeship in the technical area (four year equivalent), with at least four years’ experience. Experience in the troubleshooting and repair of digital, analog, and microprocessor based circuits preferred
English language skills. Must be able to communicate effectively in English both in writing and orally
Ability to travel internationally for training (needs to be entitled to passport and U.S. visa)
Proven interpersonal and organizational skills. Telephone skills required in both local language and English
Proficiency with computers, including data entry, spreadsheets, and word processing
Ability to read and understand assembly drawings and specifications. Requires a familiarity with and the ability to use common hand and power tools
Customer-focused and service-oriented

Senior Technical Service Engineer Resume Examples & Samples

Alkylation Technical Services
Lead unit inspections for grassroots alkylation units
Lead grassroots alkylation unit startups
Develop and deliver operator training
Provide troubleshooting support
Lead unit optimization studies
Perform quality reviews of technical service deliverables
Provide on-going support for Technical Service Agreements (TSAs)
Serve as a resource to the organization responsible for marketing technical service offerings
Serve as a mentor for technical service engineers
Grassroots Alkylation Projects
Support the development of grassroots alkylation proposals by reviewing yield and product quality predictions
Support internal and customer PFD and P&ID Reviews
Support HAZOPs and SIL Reviews
Develop, review, and improve Operating Principles
Serve as a mentor for process engineers
Technology Improvements
Use commercial data to validate tools used for prediction of yield and product property data
Support the R&D efforts of the STRATCO® alkylation technology
Develop tools and standards to improve work processes
Participate in reviews to improve the STRATCO® alkylation process
Support the development and evaluation of new products
Minimum of 10 years of experience in the refining industry with at least 5 years of relevant experience in the sulfuric acid alkylation technology
The candidate must be customer oriented, well organized, computer literate, and possess good oral and written communication skills
Interfacing with organizations and customers of various nationalities will be required
Previous experience in customer-facing roles is desirable
Based on the large number of customers that this person will be responsible for and the frequent changing of priorities, one key quality of a successful candidate will someone who has proven their ability to successful manage multiple tasks at one time

Technical Service Engineer Resume Examples & Samples

Provide technical service for all customers in North America
Cover field testing of new and existing grades
Contribute to market communications (trade shows, articles, websites, videos etc.) with technical input
Interact closely with all interfaces of the business, i.e. Supply Chain, Customer Service, Manufacturing, and Strategic Marketing, both regionally and globally
Lead investigations to determine the root cause of processing or product quality complaints
Gather market intelligence as it relates to key account markets, applications, formulations and pricing
Coordinate local production to align with Global specifications

Technical Service Engineer Resume Examples & Samples

Provides first-level technical service support for Ridge Tool distributors, customer,salesmen etc. in North America
Provides effective communication and accurate technical support through all means ofcommunication
Accurately records call transaction for monitoring and reporting purposes
Provide product training to RIDGID-MNLemployees if necessary
Work within the defined goals and contribute to process improvement initiatives and projects as identified by the supervisors and point of contact

Technical Service Engineer Resume Examples & Samples

Managing service calls in JDE. This includes
Educational background in Engeneering or Technical support or similar (Electrical or electronic Background preferred)
Good knowledge of MS Office applications and general computer literacy. Readiness to understand and follow complex workflows in a technical ERP system like JD Edwards
Very Good English and Spanish skills in speaking and writing
The update of installed base information and the coordination of calls will not be monitored very closely by the direct supervisor in the country since the expert knowledge for TS administration is on a European level. However, since the output of that work is subject to external and internal audits at any time, a very high quality attitude of the TSA is imperative, strictly following the existing procedures
The TSA needs be well organized, for example to independently plan and schedule the recurrent testing of capital equipment that is with customers and covered by a maintenance contract

Technical Service Engineer Resume Examples & Samples

Be a technical support contact for PV cell manufactures
Do troubleshooting and problem solving for any technical issues arising at a customer both in the customer's site and in the Heraeus laboratory
Support sales activities for PV cell manufactures
Maintain relationships and maintain purchase orders for assigned sales accounts
Gain intimate knowledge of individual customers processing parameters

Senior Technical Service Engineer Resume Examples & Samples

Driving penetration into Industrial Market segments
Refreshing old and developing new technical collateral
Developing and leveraging competitive landscape
Minimum of three (3) years laboratory environment experience
Bachelor’s degree or higher in Chemical Engineering from an accredited university
Three (3) plus years previous technical service experience
Experience in the construction markets

Technical Service Engineer Resume Examples & Samples

Technical evaluations of products returned to ASCO for warranty consideration
Network with Sales, Engineering, Manufacturing, and Quality to resolve reports of product related issues and implementation of effective actions to prevent recurrence
Champion process improvement initiatives
Utilize RMA’s to communicate and document issues, generate valve service NCMR’s to document requests for corrective action. Report activity on a monthly basis
Coordinate product field notifications
Issue monthly reports summarizing credit and warranty activity
Organize corrective/preventive action activities and verify effectiveness of implemented actions

Regional Technical Service Engineer Resume Examples & Samples

Manage customers’ expectations and relationships for all installations in the region
Uses established procedures to provide field commissioning, preventative maintenance, diagnosis and repair services for all installations in the region
Provides service phone support for customers as required
Promotes and manages After Market Parts Sales (AMPS) Targets through value selling
Negotiate Service and AMPS opportunities by participating in formal proposals, invitations to bid and supply contracts for applicable territories
Accountable for customer retention, satisfaction and service growth to existing clients
In conjunction with your leader, develop territory service strategies relating to growth, customer satisfaction, and profitability
Establishes and maintains relationships with customers by making periodic visits, exploring specific needs, and resolving problems. Schedules all service activities within the territory
Responsible for and manages all Trojan Municipal service activity within the region
Creates and conducts comprehensive product technical training for equipment operators, engineers, service providers and other customers
Works cooperatively with local Representatives, Sales and Service Teams to ensure customer satisfaction
Capacity to retain Basic Safety Training Courses Certification
Travel requirements in the range of 70%, mainly within region
5+ years’ experience with Technical Service of large equipment required
Post-secondary accreditation in an Electrical discipline – Formal Electrical education is a requirement
Solid working knowledge of Allen Bradley and Siemens PLC’s. Ability to upload, download & troubleshoot PLC programs is preferred
Project management experience is an asset
Well organized, self-starter and self-motivated
Excellent verbal and written communication skills. Has the ability to relate and communicate to all levels within an organization
Excellent customer service and negotiation skills
Be comfortable with presentations, including the ability to communicate with learners from various technical backgrounds: i.e., discussion leading, questioning, responding and fielding skills
Driver’s license mandatory for this role

Technical Service Engineer Insulation Resume Examples & Samples

You are responsible for polyol formulation s and modifications for PUR/PIR applications with the objective to satisfy customer expectations and to differentiate our product portfolio for polyurethanes application
You elaborate and implement (new) laboratory techniques to improve the evaluations on performance of polyol formulations
You supervise and steer the lab work ( formulation modifications) done by the technical support team or lab assistants and you advise them about solutions for issues they encounter
You visit (from time to time) customers producing insulating products to set up trials with new / existing products, solve production issues with existing products, build customer relationships and extract information on future customer needs and differentiation opportunities at that customer
You’ll gather market intelligence and identify technical trends in order to contribute, together with your colleagues,to the further optimization of the technical strategy
You maintain/enhance the reputation of Huntsman in the market by projecting an image of professionalism and expertise
You carry out all tasks in accordance with the Huntsman’s EHS and compliance regulations to ensure yours and your colleagues safety
LI-FG1

Technical Service Engineer Resume Examples & Samples

Provide technical support to sales team, marketing, ensuring solutions for Distributors, Converters and End Users in the Transportation and Traffic Reflective product segments
Manage test and approval issues in China to support sales activity
Conduct product training and seminar to customers and internally
Maintain & control the local quality complaints system & assist the Region in aligning processes and procedures for complaints handling
Work closely with global & Asia technical team to ensure knowledge transfer and communication
Manage the implementation and maintenance of the Warranty Program
Support TrafficJet promotion in China
Need to have digital printing industry background. High levels of technical skills
Good interpersonal skill
Good command on oral and written English

Technical Service Engineer Resume Examples & Samples

2+ years of experience in Desktop administration
Very Strong troubleshooting, analytical, organizational and communication skills
Experience troubleshooting hardware issues, desktops, printers, LAN equipment
Ability to take on new tasks and learn new technologies in a fast-paced work environment
Must be able to work flexible hours and weekends

Advanced Technical Service Engineer Resume Examples & Samples

Minimum of one (1) year experience with large sheets of thin adhesive-backed films
Bachelor's degree or higher in related discipline (Graphics Art, Chemistry, Mechanical, Electrical, etc.) from an accredited university
Possess superior intrapersonal skills – able to communicate effectively at all levels of the organization
Excellent presentation, training and communication skills both written and oral
Possess strong mechanical and diagnostic skills
Ability to multi-task and adapt to changing priorities
Ability to take individual initiative and responsibility for assignments
Ability to quickly learn and apply knowledge to practical situations
Experience with statistical software

Global Technical Service Engineer Resume Examples & Samples

Provide technical support to design, build, launch, and operate licensed processes
Provide support to Sulfur Product production sites to enhance safety, reduce FMC, eco-footprint, and raw material usage
Support the development and execution of site projects as a team member
Promote high HSE standards during transport and use at customer sites in order to ensure compliance with internal/external regulations
Degree in Chemical Engineering
1 to 2 years of experience working at a manufacturing site in a related role (Project Engineer, Process Engineer, Project Manager, etc.)
Must be able to travel internationally up to 30%
Experience working in an international/multi-cultural environment preferred
Spanish language is a strong plus

Technical Service Engineer Resume Examples & Samples

Use technical software for the design, prediction, evaluation, troubleshooting, and optimization of catalyst performance
Hold operational data review meetings to maximize customer catalyst value
Provide technical support at customer sites for catalyst installation, commissioning, monitoring, and troubleshooting
Produce technical proposals in support of technical/commercial strategies
Gain technical knowledge and understanding of customer processes (flow sheets and catalyst/absorbent uses)
Strengthen technical customer relationships to maintain catalyst sales
Provide operational and technical support to customers with problem solving and troubleshooting to prove catalyst performance
Capture customer data to develop and improve catalyst design guides and case studies
Attend relevant technical seminars in the region and author or present technical papers
Work to standards outlined in the design guides to ensure consistency across the global business
3rd January 2017

Technical Service Engineer Resume Examples & Samples

Minimum of 10 years technical service experience in flexible wire and cable formulation development and compounding of PVC with an emphasis on Automotive and Plenum formulation technology
Formulating knowledge required
Excellent interpersonal and communication skills, both verbal and written; must have the ability to adjust priorities and work either independently or with a team; must be able to organize/prioritize customer issues; must be available to travel

Senior Technical Service Engineer Resume Examples & Samples

With minimal to no guidance, actively participates in development of new application, product launch testing plan, data analysis, and/or communication of results
Works with new and established customers to identify technical specifications
Documents and prepares product specifications incorporating PolyOne products and services into customer applications
Develops testing for customer specific production needs
Manages successful resolution of customer complaints/issues
Bachelor’s degree in Chemistry or Related
Requires 5+ years direct, relevant work experience with the ability to operate independently
Working in cross functional teams
Experience in Environmental Health & Safety
Experience in Design of Experiment

Technical Service Engineer Resume Examples & Samples

Must be prepared to travel 80%-90%, sometimes on short notice. Both domestic and international travel is required. . On-call and/or weekend and overtime work may periodically be required
Must have and maintain skills necessary and consistent with packaging machinery and carton technology offered by GPI. Responsible individually or as a team member for installation, start-up, troubleshooting, and repair of electrical and mechanical systems including PLC programming and motion control using various servomotor control systems. Job tasks are performed both within GPI facilities and at beverage customer locations
Must be able to read and understand technical drawings and illustrations necessary for assembly of machines and mechanisms, electrical schematics and drawings, and pneumatic schematics. Capable of producing sketches and/or mark-ups of fabrication drawings for simple part fabrication and/or modification of existing machine parts
Self-motivated and personable; capable of developing and maintaining productive working relationships with customers, and acting proactively to improve the customer’s experience with GPI machinery and cartons
Participates in a wide variety of service, engineering, and production activities, which may include participation in customer factory acceptance tests and customer operator training at GPI machinery manufacturing facilities, GPI carton production facilities, and customer beverage production locations
Required to participate in training program development and review of technical manuals and other machine documentation for accuracy and completeness. Suggest and implement improvements to technical training and documentation in areas of safety, operation, and maintenance of machinery
Must communicate frequently and effectively with Engineering and with customer contacts to resolve machinery problems and maintenance issues, and follow through to generate product improvements and performance enhancements and machine upgrades
Follow proper procedures for engineering changes and follow through with required documentation after change has been implemented
Responsible for the preparation of expense reports, service reports, and the management of incurred travel and living expenses
Must complete all OSHA required safety training, and follow PMD's safety policies

Technical Service Engineer Resume Examples & Samples

Provide pre-sale technical support to sales and distributors in terms of customer application investigation, product portfolio recommendation
Identify and understand customer needs from technical aspect. Work out technical penetration solution for new customer development accordingly
Understand IR market trend. Collect competitor’s material and information on the market, design benchmarking plan to disclose market position of Voltatex® IR
Work closely with application and product team to conduct comparison tests, consolidate the data and share the mature results to the team or customers in the form of formal report
Monitor on line trials on customer side; optimize process parameters to maximize the impregnating performance
Assist customer’s production department on impregnating resin switch, ensure the success initiation of mass production
Trouble shooting; provide effective solution to customers to solve application
Problems. Handle customer complaints closely with technology, quality and sales team
Bachelor or preferred master’s degree in polymer science, chemical engineering, electrical engineering or mechanical engineering
Above 3 years technical experience in motor or transformer industry
Good English and Mandarin skill including writing and speaking
Self-motivated and ability to work independently or within a team
Good pressure management skill
Able to travel frequently

Technical Service Engineer Resume Examples & Samples

Understand the properties and characteristics of Voltatex(R) materials (Wire enamel) and other insulation materials in the market
Understand and identify customer needs and market trends of Voltatex® materials and electrical insulation system (EIS) working together with sales and marketing team
Design and implementation of material tests, insulation system tests and application tests for the targeted customers and industries
Make modifications on current EIS products according to customer requirements
Provide support on quality, production and R&D projects
Maintain good documentation and delivery reports timely
Cooperate with other SBUs or third party labs for leveraged resources
Work closely with R&D and business team both locally and globally
Keep high compliance with company's core values
Bachelor's or higher degree on polymer, insulation materials, electrical motor design, etc
Good command of knowledge on polymer or organic chemistry
At least 3 years working experience in Fine Enamel wire factory
Good communication and networking skills in different functions and different cultures
Previous customer interface experience preferred
Strong technical background and willingness to learn new technology
Demonstrated ability to use scientific methods and to follow-up reliably
Familiar with factory processes of enameling and motor winding
Good command of computer skill e.g. excel, ppt, English etc

Technical Service Engineer Resume Examples & Samples

Communicate written and spoken in English
Be a strong team player with focus on compliance to company policies
Demonstrate a hunter personality
Be comfortable with working remotely
Willing to travel or be on customer site at least 60% of his time
Able to operate in a global/virtual organization
Possess a Bachelor degree in Chemical Engineering, metallurgy or chemistry
At least 5 years Alumina Bayer process refinery site operation experience
Hands on lab skills to conduct lab trials are highest priority
Be a self-motivator with skills in problem solving
Demonstrate good technical and commercial sense with a high focus on value selling
Desire to build excellent customer relationships while promoting Solvay products to the benefit of the client
Be fluent in Mandarin

Technical Service Engineer Resume Examples & Samples

Interacts with technical and production technologies operational groups and with other groups in support of growth plans
Have a good level of understanding of Heavy Oil / SAGD production operations to be able to define / recommend relevant laboratory/Field test procedures
Contributes to technical strategy and planning and defines the scope of work for projects
Carries out risk assessments prior to operations, presents results, runs field tests, surveys, and special field assignments, and makes appropriate changes to optimize outcomes
Present technical materials and assist in the preparation of technical proposals which may include input to Heavy Oil / SAGD tenders and bids
Performs Heavy Oil / SAGD specialized product evaluation testing and issues reports
Plans, coordinates, participates, and works independently on short and long term projects
Assists with all aspects of field coordination and provides direct operational field support
May have to specialize in specific product areas, or developmental projects
Ensures laboratories are safe, clean, and tidy, assists with laboratory maintenance and functioning, and documentation updates
Advises, trains, and mentors staff, and shares lessons learned
Ensures compliance with all QHSE policies, procedures and safety standards
Makes sure all waste and chemicals are handled according to regulations and MSDS
Reports, investigates and follows up QHSE matters in accordance with required procedures
Identifies and implements opportunities for improvement in the QHSE management system
Bachelor’s degree in chemistry, chemical engineering, or related field with a mimimum of ten years relevant experience
Must be able to work in Canada without sponsorship

Technical Service Engineer TAC Resume Examples & Samples

Support Central TAC on escalated customer calls on Ethernet and Oscilloquartz products
Introduce new product releases to the Technical Service teams and other customers
Generate, distribute and maintain technical training presentations, service documents and knowledge base articles
Prepare key date meetings and communicate with CS Management for decision making

Technical Service Engineer Resume Examples & Samples

Strong technical & analytical aptitude
Particular interest in technical problem solving
Good understanding of RHEL and programming skills in a range of languages (Python and Java preferred)
Distributed version control systems such as mercurial, git
Messaging systems such as MQ, ActiveMQ, Qpid
Databases (Oracle preferred)
Other: Univa Grid Engine, Kerberos, JBoss
Customer relationship experience with Asia and Australia customers preferred
This requisition is for an international, locally hired position. Candidates must be legally authorized to work in India. Boeing will not seek immigration and labor sponsorship for any applicants; this is the responsibility of the job candidate. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll
Minimum Bachelor’s degree in Computer Science or equivalent experience. Overall 7+ years of working experience in IT, with 5 to 8 years in a software development role. Candidates with Aviation related application development background will be given preference

Technical Service Engineer Resume Examples & Samples

Meet with customers, develop technical relationships, and understand technical needs
Support product implementation and operational support, including troubleshooting issues at customer locations
Plant operational reviews, process data collection and analytical report interpretation
Process simulation, optimization & field troubleshooting
Conduct analytical lab tests on site to evaluate customer performance and coordinate shipping of samples to Dow Central Lab
Document work by writing monthly/ visits reports
Collaborate with sales to promote R&D products
Translate customer and industry needs to assist in shaping new development projects
Provide technical support to sales team in response to customer needs/inquiries
Provide customer training on product and services
Application development to maximize value-capture of existing and new products
Respond quickly to customer inquiries for product data and performance characteristics
Self-motivated with a strong initiative and time-management skills
Effective written communication skills for professional customer communications and technical writing
English and Italian are must, further languages will be considered
Potential travel of up to 75%
Candidate should have strong personal skills including time management, written and oral communication, self-direction and prioritization
Proficiency in Italian
Master of Science (MS) degree
Degree in Chemical Engineering, Chemistry or Petroleum Engineering disciplines
Experience with lab testing and capability development
Previous customer interaction experience (including relationship development, technical support, product development, etc.)
Experience working in a cross-functional team environment

Technical Service Engineer Resume Examples & Samples

On site troubleshooting and repair of customer problems on Omnicell products
Meet company guidelines for response time and service levels
Provide support coverage 24 hour/7day a week
Frequent local travel in the primary area
Manage territory service quality and customer satisfaction
Manage parts inventory and RMA process
Manage software updates
Troubleshoot customer issues over phone and provide remote support
Provide home work space and space for trunk stock inventory
Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations
Independently troubleshoot mechanical and electrical failures to a component level
Read electrical schematics and mechanical drawings
Coordinate on-site installation and implementation of new products, add-on products, modifications, upgrades, and special projects
Adhere to all applicable health and safety regulations and procedures
Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics
Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking
Excellence in speaking and writing English
Excellent interpersonal communication skills with the ability to work well with customers
Ability to evaluate multiple customer issues and set priorities
Ability to lift 50 lbs. to approximate 5 ft. height
Ability to manage processes
Associate degree with a minimum of 3 years’ experience in Field Service
(in lieu of post-high school education minimum of 7 years work experience in Field Service)
Knowledge of electronics, low voltage power systems, and pneumatics and mechanical devices
Valid driver license with acceptable driving record
Meet insurance coverage requirements
Have own vehicle in acceptable working condition
Automation/ Robotic experience
Prior experience working in a hospital environment

Technical Service Engineer Resume Examples & Samples

Respond to email, voice, or chat inquiries from customers regarding the proper use of the proprietary Cloud based Contact Center software system
Work with developers to trouble shoot programming errors
Diagnose VoIP call quality, call routing and status issues
Utilize various problem solving concepts to fix technical and product issues
Document all customer interactions in the proper system as instructed
Work with QA team to address current application issues
Adhere to SLA’s and department expectations set by Customer Support Manager
Provide GREAT customer service to every client you interact with

Senior Technical Service Engineer Resume Examples & Samples

Work with regional application team to implement global/regional application programs, as well as developing relevant local programs
Develop broad application knowledge to cover all the segments to fit customer’s requests
Design experiment, perform lab bench work and develop solutions to solve customer problems or to meet technical targets on prioritized projects
Provide technical training to both customers and sales partner base on needs
Present technical presentation in the market seminars or in house workshop or draft paper to promote technology in responsible areas
Build-up connections to the personal and home care industry to enforce Lubrizol’s impact
Master degree or above majoring in chemistry, polymer or related subjects having more than 5 year of experiences
Bachelor degree with over 10 year of technical experiences in the same or similar areas
Strong lab bench skills
Fluent English in written and speaking, Speaking Chinese will be a plus
Good problem-solving skills, ability to work independently
Good listening and communication skills
Good interpersonal skills and ability to work with people at different levels
Strong desire to acquire new technical knowledge, strong intention to learn new things and perform
Conversant with MS Office application software. Others will be a plus
Be versatile to adapt various cultures
Be adapt around 30% of time of travelling

Technical Service Engineer Resume Examples & Samples

Listen and respond promptly to customer problems and questions
Diagnose, troubleshoot, and resolve customer issues
Manage multiple customer cases simultaneously and provide regular progress updates to customers with open support issues
Provide pricing and delivery information
Schedule preventative maintenance visits
Update and utilize salesforce.com and Epicor systems
Create troubleshooting documentation
Ability to communicate, both verbal and written. Must have strong interpersonal skills and cooperate well within a team
Proficient utilizing Microsoft Office including Word, Excel, and Access
Bachelors of Science degree

Technical Service Engineer Resume Examples & Samples

Be involved in the interaction between the Technical and Operational Groups of Production Technologies and other groups
Have a level of understanding of production operations to be able to define / recommend relevant laboratory and field test procedures
Present technical materials and assist in the preparation of technical proposals which may include input to Tenders and bids
Perform specialised product evaluation testing and issue reports as required
Have enough understanding of the test procedures to evaluate results, make appropriate project changes in order to optimise the outcome
Coordinate, participate and work independently on Short and Long term projects as required
Participate in field support visits as direct operational support as required
Ability to participate in direct customer contact as required (presentation of results, running field tests, surveys, special assignments in the field)
Provide support to all projects as required, but maybe required to specialize in specific product areas, or in developmental projects
Responsible for the preparation of technical reports and conduct technical presentations to the customers of M-I PT in support of operations or projects when necessary
Ensure that the laboratory is a safe, clean and tidy working environment
Assist with all aspects of field coordination, laboratory maintenance and functioning
Assist with update of laboratory documentation
Advise, train, mentor, and share “lessons learned” to other Technical Service LE and support staff
Ensure that company QHSE policies, procedures and safety standards are understood and complied with at all times. Ensure that chemicals and waste are handled according to regulations and MSDS
Maintain an active role in the identification of opportunities for improvement in the company’s Quality, Health & Safety and Environmental management systems and where relevant, assist in the implementation of the improvements
Bachelor’s degree in chemistry, chemical engineering, or related field
Minimum of 8+ years relevant TSE - Production Chemicals experience
Must be able to work in the US without sponsorship

Technical Service Engineer Resume Examples & Samples

Work closely with Key Account Managers, Marketing and Technical Director in defining the technical needs/demands of the business and the strategies/plans/actions needed to meet and exceed customer expectations in these areas
Seek and maintain direct contact with selected customers, as agreed with appropriate Commercial, Marketing, and Technical Managers and use this responsibility to enhance the perception of those customers of Dow. Establish professional and technical credibility with them in that will result in an outcome of requests from sales people for customer interaction
Manage assigned staff and own time to fulfil the strategies/plans outlined above. This will involve the evaluation of new and existing products, demonstrating product performance, general applications support and resolution of customer complaints. It includes planning, preparation and implementation of training programs, technical seminars/workshops and market support programs. The output will be of high quality and unambiguous and suitable for wide circulation
Cooperate with the Technical Manager in ensuring day to day activities are consistent with and focused on long term objectives as defined in the laboratory plan. Use project planning tools to set objectives, timelines, costs, milestones and obtain feedback to plan and agreement from relevant parties prior to commencement of work
Establish and maintain an effective rapport with technical peers in each of the Asia Pacific and World Wide Technical Centres and use this relationship to help develop a spirit of cooperation and commitment
Conduct performance reviews and develop career paths for staff
Accept responsibility for the control of at least one general Laboratory activity aimed at enhancing the efficiency of the Laboratory, or the capability of the technical group as a whole
Where assigned, work effectively as an active member of a cross functional, strategic account team, responsible for managing and fulfilling the day-to-day needs of nominated strategic accounts
Accept responsibility for own and colleagues’ safety using Dow Safety principles
Bachelor degree and above in Chemistry, Polymer Science or Chemical Engineering with minimum 10years experience in Research & Development, or customer technical service
Good written, oral and presentation skill in English. Other language skill is beneficial
Good communication and interpersonal skill
Efficient in IT and communication tools
Business travel outside of Singapore is required

Technical Service Engineer Resume Examples & Samples

Supporting local customers in keeping their network documentation up to date and host technology workshops for them
Use ADVA’s internal tools to document projects and technical trouble cases
Lead product trials and homologations
Assist with onsite deployments and troubleshooting technical problems
Learn to operate the variety of ADVA’s product spectrum becoming a recognized product expert

Technical Service Engineer Tac-wdm Resume Examples & Samples

Support Central TAC on escalated customer calls on WDM products
Act, as a key interface between R&D and the Technical Service teams
Develop and maintain in-depth product knowledge as well as knowledge of underlying technologies
Create knowledge base articles and technical service documentation to educate and help Technical Service teams and customers
Provide technical training on the ADVA products and technologies
Assist customers on type approvals and homologation processes for newly introduced products
Participation in a 24/7 Level 3 on-call duty program to deliver remote support

Ur-advanced Technical Service Engineer Resume Examples & Samples

Driving penetration into priority segments
Training customers, sales reps and international colleagues
Travel (15-25%) to US customer locations and may include International travel
Currently possess or in final year of Bachelor’s Degree or higher in a science or engineering discipline from an accredited university
Currently possess a cumulative GPA of 3.0 or higher on a 4.0 scale
Minimum of one (1) year (academic and/or industry) laboratory environment setting experience
Minimum of three (3) years’ experience working in a laboratory environment setting
Minimum of three (3) years previous technical service experience
Experience working with end-user customers

Technical Service Engineer Growwwer Resume Examples & Samples

Stewardship in specific lubricant group(s), maintenance of product documentation, keeping MOL-LUB’s Product Information Database up-to-date, preparation of product portfolio decisions
Participation in the product development process of MOL-LUB Ltd. by defining the technical requirements, organizing and executing field trials of new products
Technical support for lubricant sales staff, customers, on-site assistance, troubleshooting, oil diagnostics, advising lubrication solutions to clients. Giving support to the regional technical service team
Preparation of brochures, articles, training materials, deliver trainings
Development of professional skills for specific lubricant group(s), tracking trends inlubricants and services, reviewing professional publications on a regular basis
Development of lubricant technical services portfolio
Sharing knowledge to coworkers at MOL lubricants business at the required level and content

Technical Service Engineer Resume Examples & Samples

Provide direct support of escalated problems to internal and external customers
Take complete ownership of reported problems and own/manage them through to their completion while providing follow up details to the field team on a regular basis
Represent customer service on assigned products projects by attending meetings to review product specifications and to identify / communicate service concerns
Assist Sales Connectivity Specialists in identifying customer workflow needs for viable product solutions to the customer
Work with product engineering to evaluate unconventional proposed workflows
Communicate product improvements, latest service techniques to the field engineers and product support teams
Write, review, validate, and implement technical documentation (bulletins, user guides, procedures, and manuals), for use by in-house and field personnel, to properly install and maintain Hologic products
Maintain a current, in-depth knowledge of the product, its functions and diagnostic capabilities to support service, pre-sales and professional service needs
Attend training and self-study to acquire, maintain and improve job skills
Use and add content to knowledge base tools to research and document problems and their resolutions
Develop and provide product training to Hologic Service Training, product support teams, and Hologic Service providers
Deliver consistent, high quality, appropriate levels of training on supported product(s), service tools, and complementary technologies
Escalate appropriate service issues and concerns to management as necessary
Maintains a travel schedule that is consistent with the requirements of the position; adjusts work schedule to meet customer demands; participates in after hour’s related projects and travel as necessary. Available to travel on short notice for overnight trips or longer to meet the customer needs
Domestic and International travel may be required for complex repairs, installations, pre-site evaluations, and training
Perform other duties and projects as assigned, to meet company and department objectives
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Must possess the ability to work independently to resolve reported or discovered product issues
The ability to communicate effectively and convey complex theories and procedures to novice level individuals
Must be familiar with Linux and Windows operating systems
Possess a keen, flexible and aggressive intellect with superb conceptual thinking, analytical and problem-solving skills
Capable of designing, developing, and delivering technical training courses on new or existing products to satisfy in classroom instruction and online training
A minimum of 7 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a product support capacity
Prior experience in a service environment working with customers to resolve problems related to hospital workflow with emphasis on DICOM and network workflow
High level knowledge of imaging technologies, DICOM and a strong understanding of application integration and mammography workflow
Working knowledge of mammography equipment
Familiarity with various medical devices such as MRI, Ultrasound, Bone Density, etc

Technical Service Engineer Resume Examples & Samples

Provide support coverage 24 hours / 7 days a week
Frequent local travel in primary area
Associate Degree in electronics and/or electromechanical technology
2 years related work experience or 6 years related work experience in lieu of Degree
Computer skills: Database, Word Processing, and Spreadsheets
Basic Electronics Knowledge
Ability to evaluate multiple customer issues, multitask, and set priorities
Meet car insurance coverage requirements
Have own vehicle
Automation Experience a plus

Technical Service Engineer Resume Examples & Samples

N6 Electro Mechanical Qualification at a minimum
Service and repair background of Medical Devices preferential
National Higher Diploma in Clinical, Electronic, or High Frequency Engineering preferential
2 years’ experience preferential

Field Technical Service Engineer Resume Examples & Samples

Troubleshoot material processing problems at customers, or material quality problems at customers
Advice customers on the design and construction of new molds for processing EM engineering plastics and Softer plastics
Train processing personnel at customers
Network with the plastics industry to find new processing technologies or procedures that can offer solutions to customers
Process Celanese engineering plastics by a variety of processing technologies, like injection molding, extrusion, blow molding, compression molding, and others
Establish processes at customers to meet quality and manufacturing requirements
Travel extensively
Work independently and safely

Technical Service Engineer Resume Examples & Samples

Lead or assist as appropriate the sales of FCC catalysts and additives to assigned accounts; identify potential new customers and develop technology strategy for gaining new accounts
Design catalyst formulation and prepare yield projections and customer presentations to gain new or maintain existing business
Make the technical case to the customer for the sale of catalysts or additives Monitor and validate to customer product performance
Provide unit monitoring, technical service and assistance as well as troubleshooting to customers to maintain on-going sales of FCC catalyst and/or additives; analyze and optimize unit operations and catalyst performance, prepare and present technical service and unit monitor reports, formulate catalyst production specifications, and conduct seminars and training
Prepare internal visit reports
Generate/improve and maintain technical service tools, models, reference lists, presentations, catalyst comparisons
Lead or assist as needed in developing market data on current and potential customers
Participate in generating external papers and seminars that will improve technical skills and service customers
Remain current on sales opportunities in assigned accounts, as well as on technical trends in the relevant market segments by attending seminars and presenting technical papers
Assist global partners in achieving sales and technical goals for business

Technical Service Engineer Resume Examples & Samples

A helpful and humble attitude, sense of urgency and you will walk the extra mile
Good technical understanding of hydraulic systems as well as CANBUS and PLC control systems
Good organizational and planning abilities
Strong problem solving ability and trouble shooting skills
Computer literacy and good report writing skills where the English language is an essential part and Swedish a strong benefit
Relevant university degree combined with practical experience
Experience from mining and construction industry/equipment is a benefit

Krytox Performance Lubricants Technical Service Engineer Resume Examples & Samples

Actively participate with the marketing, sales, and business teams to grow the Krytox® Performance Lubricants Business
Visit current and potential customers to: review product performance and technical issues; provide training on use of products in customer specific processes; gather performance data on our products and test programs at end use customers; and, represent Chemours to the customer to help identify/analyze and resolve problems
Represent Krytox™ Performance Lubricants in lubrication societies and organizations and create recognition as the DuPont industry lubrication expert
Represent Krytox™ Performance Lubricants at technical seminars and industry meetings by attendance and/or development and delivery of presentations or other appropriate knowledge transfer
Collaborate with in-house & outside resources in formulation and laboratory evaluation of new products
Lead programs through the Technical Service laboratories at the Experimental Station
Coordinate customer complaint response, technical support, and related activities to resolve customer concerns
Using technical understanding of market needs, drive development of business plans for new products in line with market needs
Review and update technical literature
BS degree in Mechanical Engineering, Chemical Engineering, Tribology or related field
5+ years experience in Tribology & Lubricants industry
3+ years experience in customer facing or technical services role
In depth understanding of friction, wear and the function of lubricants in field use or hands on maintenance experience
Demonstrated ability to plan, prioritize and manage multiple, complex, time-sensitive projects
Demonstrated skill in leadership, team building and achieving results through influence and negotiation
Presentation experience
Must work well in both self-managed and team environments
Ability to travel up to 25% of the time; some global
Bachelor’s or Master’s degree in tribology

Technical Service Engineer Resume Examples & Samples

The incumbent must possess education level at least at Bachelor’s degree, preferably in medical technology, biomedical engineering or related field
A minimum of 2-4 years’ experience in maintenance of equipment, preferably in the field of Medical Devices, and computer literacy is required. Aphaeresis or similar experience would be a plus
Skills required: strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills. Analytical and technical mind-set with demonstrated troubleshooting skills. Ability to handle multiple activities, with flexibility to adapt to urgent situations. Strong organisational and time management skills. Must be capable of individual initiative to prioritise and coordinate service activities and travels with direct colleagues
The incumbent should have excellent verbal and written communication skills in both German and English. She/he should be at ease in an international environment
The position requires extensive international travel (up to 60%) at short notice as required by the business needs. This implies the need to be extremely flexible and sometimes accept non-regular working hours

Field Technical Service Engineer Resume Examples & Samples

Participate in development of new application, product launch testing plan, data analysis, and/or communication of results
Identify technical specifications required for established PolyOne customers
Documentation and preparation of product specifications incorporating PolyOne products and services into customer applications
Participates in resolution of customer complaints/issues
Bachelors Chemical Engineering or related
Good written and spoken English and French
Well-developed interpersonal skills. The job holder must be able to interface effectively with all levels and types of people, from operators to company owners, and must possess qualities that earn clients’ trust and create rapport. This includes relationship building, relationship management and team building/team player
Well-developed communication skills
Advanced technical skills associated with Engineering Thermoplastics The job holder must be able to readily speak in technical terms with prospects and customers to translate application needs in performance characteristics
Availability to travel up to 60% of the time through France, North Africa, Germany, and Spain
MS Office, SAP
Valuable technical experience gained from working in the plastics industry with a preference on engineering Thermoplastics
Experience and familiarity with the specialty engineered materials industry, its key players, participants, customers, suppliers and those in the entire supply chain is desirable initially and required after time on the job. *LI-BS1

Technical Service Engineer Resume Examples & Samples

Provide cold room system design proposal to customers including cold system and electronics
Gain the knowledge of application process in vertical segments and provide the value added system proposal to optimize the process
Understand the cold system component vendors to put together the system budget and choose different vendors upon project situation Prepare system budgets and selected suitable component vendors for different projects
Develop system value selling tools to drive system differentiation
Keep track on technology trend
Understand the needs and pain points of customers and end users, and provide technical solutions
Clarify technical details of system proposals and communicate the benefits to customers

Product Technical Service Engineer Resume Examples & Samples

Major in Chemical Engineering, Materials Science/Engineering
3-5 years of working experience in IT-PCB or related industry
Innovative and passionate and feel a sense of achievement by providing real solution
Good interpersonal skills &Excellent Communicate
Adaptable and flexible to changing environment

Technical Service Engineer Resume Examples & Samples

Basic electronics knowledge
Possess and excellence in speaking and writing English
Coursework in Network Engineering, Robotics or Electronics

Technical Service Engineer NOA Resume Examples & Samples

Generate the demand of products which are part of NOA's sales budget
Ensure the launch of new products such as: 126 Viptera 3, Acuron, Miravis Duo, Curyon fit, Eddus
Continue with the tasks implemented with the most relevant Technical referents in this area
Train farmers and technicians, Syngenta Sales Force and the Distributors Sales Force
Implement the Product Positioning & Brand strategy of products
Implement the product portfolio based on crop solution needs

Technical Service Engineer Resume Examples & Samples

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Assist Sales Representatives with plant surveys of prospective customers
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
Travel within assigned area

Technical Service Engineer Resume Examples & Samples

Identify, resolve, and/or escalate issues according to procedural documentation and training
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
Through customer consultation, realize growth opportunities for production customer environments
Act as an escalation point and provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Partner with the Problem Management Centre to reduce re-occurring incidents
Provide consultative assistance to the Operations Centre during off hours as needed
Review system and network configurations with Service Delivery to ensure successful implementation of services into production
Perform incident trend analysis to promote a stable solution within the environment
Ability to design, implement, and support iRules for F5 BIG-IP appliances
Knowledge of other networking technologies, including

Technical Service Engineer Resume Examples & Samples

Trial plan creation and subsequent successful trial on customer’s site and recording relevant associated data
Management of equipment on customers site including upkeep recommendations of use and initiation of removal if being misused (e.g. with competitor product)
Return of equipment after trial period or outside of contracted period
Participate in development of new applications, new equipment, product launch testing plan, data analysis, and/or communication of results
Develop technical specifications required for established ColorMatrix customers
Management of allocated customers within the 'cell' including organising samples, equipment items & new product development work, etc
Efficient planning of travel
Attendance at weekly 'cell' meeting and implementation of subsequent actions (with feedback loop to the 'cell')
First point of contract for customer quality issues and recommendations on the next steps to the 'cell'
Train and sign off customers in using ColorMatrix equipment and support RAM in improving knowledge
Demonstrating ColorMatrix values on-site with customers
Continuous learning of product knowledge and liquid systems
Education of customers on ColorMatrix products and their benefits
Completion of TS reports with customer sign off and use of SFDC

Advanced Technical Service Engineer Resume Examples & Samples

Leading technical service activities for the Scotchgard™ OEM carpet and flooring market segment
Responsible for domestic customer (mills) interactions for existing products & applications
Global Technical Service Contact for the Scotchgard™ flooring business platform
Conduit for identifying new opportunities within existing accounts
Conduit for competitive activities leading to threat strategies
Heavily involved in claims substantiation for new products preparing to be launched
Development of demonstrations of new products to WOW our clients and consumers
Technical literature creation (Tech Data Sheets & Application Guidelines)
Leads scaling of new product introductions into targeted customer facilities
Identifying the best 3M solution for an application through testing and analyzing the results. Communicate results to customers through written reports
Troubleshooting applications with issues by working with the customer, in their facility, to identify the root cause & implement solutions
Providing "voice of customer" and new product ideas to St. Paul Lab and Marketing
Work closely with new product development team on the launch of new 3M products
Sharing key learnings, train, and support 3M global organization
Minimum two (2) combined years of laboratory, engineering, and/or manufacturing experience
Excellent communication and presentation skills (verbal and written)
Strong people skills and ability to work with cross-functional team
Experience in technical support activities with customers
Ability to manage multiple projects simultaneously and accommodate changing circumstances
Ability to work with conflicting, delayed or ambiguous information

Technical Service Engineer Resume Examples & Samples

Daily support on web application and printing application via email, phone and remote access to global customers
Coordinate with Hotline Team (First Level Support) and Field Service Team (Second Level Support) on system enquiry, installation and technical issue resolution
System account setup and maintenance for customers
Participate in Project roll out through collaboration with counterparts with region teams and solution partners
Provide training seminars / webinars to customers
Support ad-hoc project from supervisor
Travel may required to China and overseas for support and meeting

Technical Service Engineer Resume Examples & Samples

Service CRI and zeolitic catalyst sales by providing high quality technical service to customers using CRI/Zeolyst Catalysts
Support existing product line sales and lead new business development activities for hydrogenation and zeolitic application area, in target markets, by using technical & commercial expertise, to help meet business growth targets
Provide input for planning for longer terms sales and growth by giving quality technical direction, input and market feedback to Catalyst R&D programs to maintain incumbency and be well positioned for winning new business

Technical Service Engineer Resume Examples & Samples

Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
Through review and approval, ensure methodical and successful execution of customer change requests
Maintain system stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
Maintain and improve client loyalty and Net Promoter scores
Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grown revenue
Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
Daily review of all tickets, activities and escalations for specified customer and appropriate actions to drive towards resolution
Provide guidance to and coordinate with adjacent support teams to assist in resolution of complex network, system and security incidents

Technical Service Engineer Resume Examples & Samples

Technical Support.Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes
Technical Sales Support. Support of the sales process providing Technical expertise and input as and when required
Project Management.Site surveying for suitability, liaising with customer and contractors, procurement, delivery and managing customers’ expectations. This also includes liaising with and maintaining the relationships between Omnicell and their nominated third party support groups
Field Service.Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades
Implementation/Training.Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity
Cassette Lab.Providing a fast yet high quality turnaround for OnDemand customers new cassette and recalibration needs via the local cassette lab
Spares Parts Management.The appropriate maintenance of In country spare parts. Including but limited to restocking from other Omnicell offices after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance
The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines (listed below) and require a unique individual with specialised skill set
Electrical/Electronic. Experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level
Pneumatics. Experience with main components, control, installation and ability to follow schematics and problem solve
Mechanical. Ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery
Computer & IT Skills. Comprehensive understanding of all core Microsoft Products, Understanding of databases e.g. Oracle and how to query/change records within using SQL query/editing tools in order to configure equipment, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support
Service Processes. Stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures and portable appliance testing
Health & Safety. Carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations
Relevant higher level qualification in Electronic/Electrical Engineering
Prior relevant Field Service experience

Technical Service Engineer Resume Examples & Samples

Obtain a minimum of 30 field results (70% of the time) and field promotion (30% of the time)
Ensure field work with designated GGP producers
Ensure field meetings of the lots that are made through the interaction of the technical service team and the JRM

Technical Service Engineer Resume Examples & Samples

Agricultural engineer
Experience in field trials and Marketing within the agricultural industry
1-2 years of experience in testing and contact with the producer in similar position within the industry
Advanced knowledge of Office Package (Excel, PP, Access)
Knowledge of the competitive environment and competitive products
Experience and management of marketing techniques
Ability to understand customer needs and business "drivers"
Availability to travel locally

Technical Service Engineer Resume Examples & Samples

Ensures compliance with Arkema, Inc. company policies and procedures
Ensures compliance with all applicable regulations and policies related to Safety and Environmental
Ensures compliance with departmental requirements
BS in Engineering, preferably related to material science, polymer chemistry or polymer processing
A minimum of 3 years of experience in chemical industry, thermoplastic polymers experience is needed. An expertise in the field of polymer processing is preferred
Ability to adapt to the various needs of our customers
Can act as a project leader, need to respect milestone and deadline and bring novel idea to drive innovation
Capable of operating with a long term vision (strategically), and day-to-day (tactically)
Ability to drive new business through balancing the technical requirements with customer/market requirements
Ability to commercialize new products
Excellent organizational skills and the ability to manage multiple tasks simultaneously
Ability to solve problems logically, make sound conclusions, communicate effectively, and propose new ideas for growth
Communicates effectively, both verbally and in writing. Has ability to make effective presentations to multiple levels within the company. Is able to express both verbally and in writing complex concepts, thoughts and idea clearly and concisely
Understands functional group’s products and technologies
Understands when to operate under a CDA
The person needs to be fully computer literate and be able to effectively use Excel, Word and PowerPoint
Ability to work effectively with other team members on a global basis

Technical Service Engineer Resume Examples & Samples

2 years of successful technical service or field sales support experience
Hands on plumbing experience highly preferred; experience troubleshooting and maintaining industrial equipment preferred
Working knowledge of boilers, cooling towers, and wastewater treatment systems
Prior experience that required excellent organizational skills

Technical Service Engineer Resume Examples & Samples

Ongoing technical services support of current customers. This includes unit data analysis, preparation for customer visits and follow ups, analysis of R&D and operating data to solve customer issues
Provide technical support to the global sales organization including at customer visits, catalyst trials and onsite support to maximize customer value when using ART EB Catalysts
Write and prepare technical proposals for existing and/or new products, and help sales and SME’s in selling efforts
Work with R&D personnel to design to meet customer needs in terms of assessments and troubleshooting as well as the development of new products through PRISM
Work with managers in sales, marketing and business to support ART business goals and processes from a technical viewpoint
Provide innovative ideas to create new and modified products and services to serve our customers better
Must be able and willing to travel significantly (40-50%) and operate on a global scale. This position will cover the EB units which are spread out the entire globe
Must be articulate, and able to present well and listen well and display good capabilities of "problem solving and troubleshooting.”
Ability to work with many different cultures globally a must
Must be proficient in Microsoft Excel, Word, PowerPoint and the use of oil refining related simulation models will be a plus
Position will be located in one of ART’s current offices
Must be articulate, able to present well and listen well, and display good capabilities of "problem solving and troubleshooting”, in front of external clients
Minimum BS degree in Chemical Engineering. Advanced engineering degrees or an MBA are a plus
Minimum 5 years experience in oil refining, and 2 years of that in hydroprocessing area will be a plus. Specific experience and knowledge of Resid processing is a big plus
Must have broad knowledge and experience of the oil refinery industry
Field experience- Basic understanding of how equipment functions in the field and overall plant operation is required. Knowledge of hydroprocessing-specific equipment a plus

Senior Technical Service Engineer, LLS Resume Examples & Samples

Fulfill technical work request, design experiment, perform lab work, test and evaluation in lab or at customer site and write up report to meet technical targets and customer needs. Communicate and access to headquarter resource on the need base
Follow internal technology gate process, to develop new application according to the marketing need
Work with regional commercial team to implement global/regional marketing projects and supply technical supports to customers. Develop related application processing skill and knowledge, provide technical service/trouble shooting in the field. Be able to provide guidance to the processing trail
Write technical report to summarize technical service and development project and upload to system to share in the technical community
Give technical presentation in the market seminars or in house of defined key customers, keep close contact with the industry and be updated with the latest technology
Provide technical training to both customers and commercial partners, visit customers on the need base
Work together with sales team, QA and production team to handle customer quality complaint cases
Bachelor Degree in polymer synthesis, polymer processing or polymer related field, Master Degree is preferred
At least 5 years of lab, technical supports, polymer processing or industry experience related to polymer science (esp. thermal elastomer), technical problem solving via application of fundamental understanding
Polymer applications experience in medical area will be considered a plus
Good knowledge of polymer processing and formulations
In-depth understanding of polymer structure-processing-property relationship
Strong analytical and problem anticipation & solving skill; innovative, ability to think outside the box and generate creative approaches
Ability to work independently, with strong team spirit
Good Chinese and English communication skills and presentation skills
Self-starter, highly motivated towards goals & objectives
Frequent travelling

Senior Technical Service Engineer Resume Examples & Samples

Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
Technical Degree or High School Diploma with industry experience
Must have a valid Driver's License and acceptable Motor Vehicle Record
Bachelor’s degree in Science or Technical Specialty
Prior experience that required excellent communication skills

Senior Technical Service Engineer Resume Examples & Samples

Become an authority on several Airline Crew Management production system installations
Provide application management, system administration and advanced technical support to Airline Crew Management products, according to the Service Level Agreement(s)
Requirements definition, design and deployment of complex system installations
Installing and maintaining cloud based servers
Deploying, tuning and supporting database cloud cluster technology
Developing scripts to aid in testing, debugging and gather server statistics
Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
Act as the primary infrastructure contact for the customer and work internally with different teams to ensure issues are resolved with quality and within expected timeframe
Minimum Bachelor’s degree in Computer Science, Networking and communications or equivalent
Overall 8+ years of working experience in IT and systems deployment and administration, with 3-5 years hands-on experience working with high-availability production systems
Expert knowledge of Linux systems (CentOS, RedHat, Suse, Ubuntu)
Proficient in writing shell and Python script for production support, monitoring, and deployment, along with the ability to reverse engineer script logic and make them more efficient
Experienced with cloud computing platforms, automation tools, and open source software
Highly responsible, able to take ownership of issues
Technical & analytical aptitude
Self-Starter, with a particular interest and strong abilities in technical problem solving
Expert in RHEL, with RHCSA/RHCE certification preferred
Programming skills in a range of languages (Python and Java included)
Database administration and maintenance (Oracle preferred)
Network design, administration and troubleshooting, Routers/Firewalls/NAT
XenServer/VMWare, IBM Netapp or similar
Windows Server and XenApp
Experience with Active Directory, IdP, SAML, LDAP and similar technologies
Other: Univa Grid Engine, JBoss/Wildfly
Customer relationship experience, with Asia and Australia customers preferred
Able to work independently and within a team
Excellent communication and relationship building skills; ability to understand and manage relationship and customer satisfaction

Technical Service Engineer Resume Examples & Samples

Identify, resolve, and/or escalate storage issues according to procedural documentation and training
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments
Through Client consultation, realize growth opportunities for production Client environments
Partner with the Problem Management Center to reduce re-occurring incidents
Previous storage operations support experience in enterprise, IT or service provider environment
Experience with Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies like HTML, XML, Java
Technical certifications in areas of expertise (3PAR, NetApp, Brocade, EMC, HDS, etc)
Certificates of training in associated fields/equipment

Technical Service Engineer Resume Examples & Samples

A successful candidate will
Must possess a Bachelor degree in Chemical Engineering or Metallurgy (Preferred). A chemistry degree may also be considered
At minimum of 3-5 years Lab/Process/metallurgy experience is required. Both are equally critical in the role
Sulfide Floatation testing experience is required
Position is home based preferably in Vancouver, Canada
Bilingual in French is a strong plus (written and spoken)

Technical Service Engineer Resume Examples & Samples

Conduct the Vilter compressor unit and industrial refrigeration system design, and provide the drawings and related technical documents
Provide the consultancy service to partner for industrial refrigeration system design
Gain the knowledge of application process in vertical segments and provide the value-added system proposal
Understand the system proposal from competition and run the analysis to highlight Vilter system advantage
Evaluate industrial refrigeration system component vendors, and work with procurement team to provide the vendor short list
Provide information to partners and help them understand the design of industrial refrigeration system
Clarify technical details of system proposal to partners and communicate the benefits of system proposal to end users

Technical Service Engineer Temporary Resume Examples & Samples

Differentiate between hardware and software product problems
Collect and report all customer and problem data in Omnicell database
Escalate product bugs, malfunctions, and design issues through support channels for resolution
Provide backup support in adjacent areas as needed
Participation in various staff meetings
Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
Participate in various field projects as necessary
Must have good organization skills
Must be able to lift 50 lbs. to approximate 5 ft. height
Associate degree/Technical Certification with demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electromechanical systems is required)
Bachlor degree in Electronics, Computer Science, or Engineering
Experience working in a hospital environment a plus

Technical Service Engineer Resume Examples & Samples

Recent working knowledge with Sun/Oracle computer hardware
System hardware & system troubleshooting skills
Self-starter, able to initiate work requests
Ability to manage multiple tasks concurrently
Operations and Maintenance Experience
Understanding of engineering mechanical & electrical drawings
Must be able to lift and carry 35 lbs
UNIX Experience (Solaris 10 or newer)
SPARC and x86 Architecture Knowledge
GCP systems troubleshooting & maintenance experience
MSCS/RIM systems troubleshooting & maintenance experience
S&W systems troubleshooting & maintenance experience
Must work both collaboratively and independently
Active A+ Certification
Active Security+ Certification
Linux Experience (RHEL Preferable)
Windows XP/7 Experience
Remedy User Experience

Technical Service Engineer Resume Examples & Samples

Execute the assigned service activities for the ELGA and process equipment range of products for the USA, organizations and engineering companies to maintain our equipment to a customer’s high level of expectation
Undertake direct on-site service, support and installation to our customers in a timely manner as required, (will involve travel)
Sales support is also an important focus area in this role to help us promote our equipment & services by performing customer demonstrations, trade shows, following up sales opportunities and any other related activity as required
Authority to replace parts, resolving local issue in a timely manner in accordance with customer expectations
Assignments are in the form of small goals or areas of responsibility. There is a little latitude for decision making
Interpret and/or evaluate information and/or create analytical approaches. Monitor our product performance and service offering
5+ years’ experience of servicing laboratory based equipment, providing support and self-managing
Experience in the service industry, customer focused, neat and tidy appearance and polite nature
An electrical and mechanical background in instrumentation is required
Understanding of water chemistry. Understanding of water purification technologies and there applications
Read and explain a flow diagram
Safe working electrical practice
Basic mechanical skills
Pipe work fabrication
Basic service calculation

Technical Service Engineer Resume Examples & Samples

10+ years’ experience of servicing laboratory based equipment, providing support and self-managing
Good knowledge of digital circuits, wiring, programming logic, electrical components, electronics, processors and mathematics
Commissioning and validation experiences are a plus
A mechanical strong knowledge in instrumentation is required
Understanding of water chemistry
Understanding of water purification technologies and there applications

Technical Service Engineer Resume Examples & Samples

Key contributor in the development and growth of Hologic’s Connected Devices platform. Will act as the subject matter expert in the area of Internet of Things (IoT) that works with cross functional teams in defining and implementing device, service, and customer requirements for our connected devices
Key decision maker and functional owner for the Connected Devices platform as it relates to the Insight Driven Innovation process
Coordinates the delivery of information to all functional teams of Service as they relate to Hologic’s Connected Devices platform
Takes ownership of reported problems and owns/manages them through to their completion while providing follow up details to the field team on a regular basis
Represent service on assigned product projects by attending meetings to review product specifications and to identify / communicate service concerns
Maintain a current, in-depth knowledge of the product, its functions and diagnostic capabilities to support service and customer needs
Deliver consistent, high quality, training on supported product(s), service tools, and complementary technologies
Must have a working knowledge of developing end-to-end IoT solutions and associated programming languages
The ability to communicate effectively and convey complex theories and procedures
A minimum of 7 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a medical product support capacity
At least 2 years of experience working in the Internet of Things ecosystem
Prior experience in information technology security
Working knowledge of Cyber Security best practices
Working knowledge of programming languages and their use in M2M communication
Working knowledge of web development
Familiarity with Electrical, Mechanical, and Software design concepts

Technical Service Engineer Resume Examples & Samples

Bachelor degree or above with engineering background
Experiences on organic synthesis, polyimide resin, film coating technology and related research are preferred but not a must
At least 3 year of working experience in electronics industry, printed circuit board industry experiences preferred
Strong technical background and willingness to learn new technologies
Demonstrated ability to use scientific methods
Good team building, conflict resolution and interpersonal skills
Ability to work and communicate effectively within the organization
Fluent in English & Mandarin
Good computer proficiency

Lead Technical Service Engineer Resume Examples & Samples

PhD or MS in Polymer Engineering & Science, Chemical Engineering, Material Science, Chemistry, or a related field and a minimum of 7 years of hands-on experience in an R&D environment, ideally having demonstrated leadership experience
Familiarity with melt processing of high performance polymers is required
Hands-on knowledge of polymers and R&D processes (Stage Gate, portfolio management, project planning, metrics, etc.) is required
Specific knowledge in the area of poly-aryl ketone polymers is preferred
Previous Commercial Development or Business/Marketing Management is a strong plus
Effectively communicate results and ideas in written reports and oral presentations

Technical Service Engineer Resume Examples & Samples

Two-year/Associates degree or better in electrical or electromechanical engineering/technology, or equivalent experience
Five-plus of electrical assembly, panel construction, PLC and motion control programming troubleshooting, and general machinery systems construction, operation, and repair
Fabrication skills, machine tool experience including lathe/mill/drill, welding, familiarity with hot-melt adhesive systems, and motion control experience are all a plus
Must demonstrate, under pressure, highly effective interpersonal and communication skills when dealing with customers
Demonstration of highly effective problem solving skills, customer production issue follow-up. Working knowledge of Microsoft Office Excel, Word & Power Point
Bi-lingual verbal/written communication skills in Spanish a plus

Senior Technical Service Engineer Resume Examples & Samples

Leads customer insight collection throughout the new product introduction process, through ethnography, focus groups and field evaluations, to make sure our new products excite and delight our customers
Substantiates claims for new products using of statistical analysis on customer feedback
Supports sales force, customer care center, and our customers when questions require deeper technical and clinical knowledge
Minimum of five (5) years of combined experience working in a technical role within a dental laboratory and/or on a product commercialization team
Bachelor’s degree or higher in Chemistry, Chemical Engineering, Biomedical Engineering, Biology or related discipline from an accredited university
Certified Dental Technician (CDT) and/or minimum of five (5) years of experience working in a dental laboratory
Demonstrated expertise in technical service, statistical analysis, customer insights collection and/or facilitating focus panels as part of new product commercialization process
Experience with data analysis and statistical problem solving; strong interpersonal, listening and communication skills
Experience and/or working knowledge of dental digital workflows (e.g. exocad®, Dental WingsTM and/or 3ShapeTM)
Knowledge about recent material trends in dental labs
Interest in a position that includes regular travel to customer sites and/or trade shows

Adv Technical Service Engineer Resume Examples & Samples

Driving core and new Industrial Adhesives and Tapes hot melt, PUR, and sprayable adhesives product penetration to win new bonding applications in the Industrial marketplace
Developing new application solutions aligned to customer needs
Creating new application demonstration tools
Training customers, sales reps, and international colleagues
Strong collaboration with application engineering, marketing, and field sales
Bachelor’s degree or higher in an engineering or science discipline from an accredited university
Minimum of three (3) years Application Engineering/Technical Service experience
Bachelor’s degree or higher in Chemical Engineering, Mechanical Engineering or related discipline from an accredited university
Strong communication skills (oral, written and presentation)
Customer engagement experience

Technical Service Engineer Resume Examples & Samples

Handles GIW product-related issues on products that has been received by the customer, i.e. pump assemblies, wet end / conversions, mechanical ends, stuffing box assemblies, cartridge bearing assemblies, vibration, oils, seals, etc
Provides system problem analysis on issues that are typical of a solids handling centrifugal pump
Provides telephone service responses to customers by communicating verbally and transferring electronic documents when required to clarify issues
Travels to job site to assist customer with service problems as requested by customers
Handles all purchased products issues on customer’s receipt of motors, variable frequency drives, gear boxes, V-belt drives, mechanical seals, and etc
Supervises repair of GIW products at Customer’s site and at GIW rebuild facility
Provides factual trip reports on customer issues that can be distributed to GIW departments and the customer as needed
Helps to review and correct reports and deal with special customer issues as required

Technical Service Engineer Resume Examples & Samples

Performs installations, preventive maintenance and repairs, according to the companies’ quality levels, following dedicated procedures, and using the specific checklists as appropriate and in a timely manner
Register/ copy outcome reviews of all handled procedures done on each machine
Collect and store data on server, accessible by clinical, R&D, marketing
Handle customer calls for technical issues and transmit non-technical questions to sales consultants, clinical, … as appropriate
Follow up on contracts to check expiration date and renewal
Generate service business within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory
Assist pre-sales meetings for technical topics
Responsible and accountable for all assigned company assets
Complete administration, documentation, and action report per organization policy and procedures
Assure the delivery and regular update of operators manuals (attached at the machine) at customer site
Support training of customers, colleagues and distributors as per certified product knowledge and training capabilities
Communicates technical findings to appropriate in-house personnel (e.g. product specialist, marketing, medical affairs, field implementation …)
Systems implementation in conjunction and coordination with the implementation specialist
Post sales support and first line trouble shooting on BCT machines and their applications Performs any other additional duties or projects as assigned
Maintenance contract definition
Negotiation of the contract contents with the customer
Coordination of non-contracted technical support (in conjunction with local sales consultant)
Planning and programming of the preventive maintenance operations, installation and corrective maintenance
Assure correct management of the invoicing of the technical interventions
In line with Terumo BCT's Core competencies

Technical Service Engineer Resume Examples & Samples

Proactively maintain a safe working environment
Recommend adequate products and to define, evaluate and solve customer questions in order to give technical support regarding the different processes used by them
Resolution of significant customer or product issues using root cause analysis and bridge internal resources with external needs for successful completion
Create customer intimacy by giving adequate support for process development and fast answers to technical or quality issues
Maintain and upgrade product support information such as technical data sheets and specific technical information
Technical support on claims
Maintain and update process support information such as processing guides
Interact with segment technical managers to stay current on product introductions
Training and improving skill set of sales force
Provide customer and conference technical or product presentations as needed
Competitive analysis
Contribution to CVP development (Value selling)
Technical liaison at Key Accounts (e.g. technical lead on Habasit KAM)
A minimum of a BS degree and at least 5 years of experience in polymer related industry
Good knowledge of English. Other European language skills are desirable
It is considered a plus: working knowledge of polymer properties, processing and testing procedures
Management of multiple competing projects and setting priorities for limited resources
Very good team player
Willingness to travel: 30% (or more)

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