Technical Services Representative Resume Samples

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I Heller

Izabella

Heller

94666 Cooper Prairie

Detroit

+1 (555) 271 0960

94666 Cooper Prairie

Detroit

Phone

p +1 (555) 271 0960

Experience Experience

Philadelphia, PA

Technical Services Representative

Philadelphia, PA

Adams Inc

Philadelphia, PA

Technical Services Representative

Assists and cooperates with co-workers, supervisor and management
Perform 2 site visits a month to gain familiarity with the life science customer base, working collaboratively with the Healthcare Operations Manager
Create invoices and assist with quotes for services, such as lab packs, lab moves, and others
Ensure that company and local EHS regulations are observed within the company, report any areas of concern to EHS Manager or Division Manager
Performs all duties in accordance with established Company goals
Examine current drawing procedures and make recommended improvements to the process
May travel to customer sites to provide support for technical problems or integration assistance

Philadelphia, PA

Industrial Technical Services Representative

Philadelphia, PA

Gulgowski, Wisoky and Hane

Philadelphia, PA

Industrial Technical Services Representative

Expedites the processing of profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer satisfaction issues
Provides complete and accurate pre-screening of profiles and provides prompt resolution to incomplete/inconclusive profiles with Technical staff
Develops customized proposals, prepares correspondence, and develops customized invoices. Develops economic and practical solutions for customers using a competitive pricing matrix
Actively assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes
Maintains and builds upon existing account relationships through an active account retention program including the administration of profile re-certifications, regulatory updates and new service offerings. Leverages existing customer relationships to identify new waste stream opportunities
Assists customers with testing parameters and proper completion of profiles, manifests and land ban forms
Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options

present

New York, NY

Senior Technical Services Representative

New York, NY

Funk LLC

present

New York, NY

Senior Technical Services Representative

present

Implement and manage the Reference Panel Process on Key Novelis supplied stampings
Coordinate temporary remedial actions at customer sites related to non-conformances (rework before or after stamping)
With the assistance of production disciplines, identify the root cause of the non-conformances
Undertake occasional travel
General PC troubleshooting and repair knowledge
A+ Certification optional
Proven abilities in PC configuration

Education Education

Bachelor’s Degree in Engineering

Brigham Young University

Bachelor’s Degree in Engineering

Skills Skills

Demonstrated ability to professionally handle difficult customer situations
Good organizational skills and the ability to handle multiple projects and activities with changing priorities simultaneously
Effective oral, written and presentation skills and the ability to develop long-term business relationships
Demonstrated ability to problem-solve complex technical issues
Attention to detail in logging and tracking all reported issues into database
Demonstrated ability to resolve issues independently
Good communication skills in English; Desired Spanish
Strong negotiating skills
Self-motivated, adaptable, and continuous learning approach
Demonstrated ability to work well within a technical team requiring coordination with other departments including Account Management, Product Management, Development and QA

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Technical Services Representative Resume Examples & Samples

Coordinate jobs with customers and prepare appropriate paperwork
Create invoices and assist with quotes for services, such as lab packs, lab moves, and others
Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
Assist Account Managers with the coordination of bids, development of proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services, and field-service related project
Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
Provide Quality Control by contacting customers, post-service, to conduct surveys
Attend all sales meetings and other necessary meetings
Provide technical support to Inside and Outside Sales representatives and customers
Assist with the approval of OSS, lab pack, and other job folders
Ability to work as a team player
Minimum 1 year of experience in the Environmental industry
Determination/eagerness to learn about the environmental health & safety field
Creativity in solving unique problems
Leadership experience/potential
Must possess strong communication, analytical, technical, and organizational skills
Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)

Technical Services Representative Resume Examples & Samples

Resolve IT-related problems and transfer calls internally as appropriate
Install, configure and deploy new PCs
College diploma in Computer Science, Management Information System (MIS) or a related discipline
Bilingual: French & English (written and spoken)
Proven abilities in PC configuration
Proven communication and customer service skills
Experience in retail considered an asset
Must be available to undertake occasional travel

Technical Services Representative Intern Resume Examples & Samples

Work with Tech Support team to provide technical phone, video, and email support to Field Tech Reps
Assist in responding to customer requests by handling, communicating, and scheduling customer calls
Help develop, update, and revises all Tech Services Manuals, could include; technical bulletins, tech tips, videos, training outlines and programs, including adding part numbers as needed
Learn to troubleshoot equipment and assist with repairs and maintenance on machines
Become familiar with servicing all types and levels of equipment, including wide format lamination, automated and semi-automated equipment to the satisfaction of the customer. This could occasionally include maintenance on complex machinery as necessary
Understand how to manage parts inventory and paperwork pertaining to service calls
Get introduced to computer systems including, Oracle, PowerHelp, SalesForce.com, Adobe InDesgin and Captivate (used to create and edit LMS System)
Assist with building relationships and promote business to customers
Could participate in overnight travel to provide support to other field locations
"Hands on" ability/desire to work in an electo-mechanical environment
Actively pursuing a two year associate degree or trade certification
A valid driver’s license with a clean driving record is a mandatory requirement due to the potential for daily automobile travel to multiple customers
Desire to learn how to service repair of electrical and/or mechanical equipment
Willingness to develop a strong mechanical aptitude, customer service skills, communication skills, and time management skills
Exposure to interfacing with customers
Experience with Microsoft Office products and comfortable using computers

Technical Services Representative Resume Examples & Samples

Collect marketing information, develop new customers, and coordinate closely with sales to achieve the delivery of key projects as per South America Strategic Business Plan
Organize and provide efficient and cost effective technical service to customers
Follow up on customer complaints in a fast, efficient, and professional manner and assist customers in their problem solving in the best possible manner
Promote the establishment of long term customer relationship to ensure a profitable customer base
Conduct technical presentations, and line trials at customer sites
Prepare and keep updated professional documentation of all technical activities and trials carried out in-house and at customer site
Maintain up-to-date knowledge of recent developments and trends in the polyurethane industry by close cooperation with other Huntsman sites for technology transfer, and attend training courses, lectures, conferences, reading, etc
Ensure that company and local EHS regulations are observed within the company, report any areas of concern to EHS Manager or Division Manager
Follows instructions and performs other duties as may be assigned by supervisor
Assists other employees in accomplishment of Huntsman company goals
A minimum of a Bachelor’s Degree in Chemistry, Polymer Science or similar
3+ years of technical service experience in Chemical Industry or Polymers (preferably in Polyurethanes)
Good communication skills in English; Desired Spanish
Availability for national and international travels – up to 20%

Technical Services Representative Resume Examples & Samples

Achieving customer satisfaction by providing timely and knowledgeable response and resolution to clients’ highly complex technical product problems and concerns
Responds to incoming Technical Services issues escalated from Account Management and gathers pertinent information from Account Management, Quality Assurance, Product Management, Application Development, and Clients as necessary. Proactively identifies service problems or issues. Analyzes problems using problem solving methodology skills to diagnose and determine root cause of customer issues; communicates and implements solutions
Performs problem verification by isolating and replicating steps to reproduce the problem; performs technical research and resolves complex technical support issues, provides escalation management on all mission critical customer situations; proactively keeps management informed of critical customer issues/concerns
Provides clear, concise, accurate and frequent communications with Account Management department regarding their technical support issues. Prepares documentation outlining solutions for use by Account Management Department staff
Manages and monitors client data transfers (including EDI files) and application processing logs; resolves EDI and application processing errors
Performs analysis and manipulation of data requiring creation of custom queries and processes
Documents case related work and communications within CRM and Dev tracking software
Creates and uses custom tools (programs and scripts) to solve issues and increase team productivity
Contributes to the knowledge base and actively uses the existing documentation in resolving support incidents
Provides primary support for targeted StrataWare modules based on demonstrated expertise, as well as to assist with User Acceptance Tests prior to application deployment for assigned targeted modules
Provides demonstrations of and trains others in targeted StrataWare modules, as well as to prepare supporting educational documentation
Provides feedback to development and quality assurance departments to help improve product quality and usability
Participates in and/or leads structured problem solving teams and applies statistical and other problem solving tools. (Knowledge base sharing – OneNote, Peer Presentation/Training)
Gathers technical specifications; plans and executes technical components of new feature implementations for existing clients; manages development team effort to meet deadlines
Meets with client stake holders regarding new feature project status; ensures efficiency in delivery to client
Provides the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors
Assists and cooperates with co-workers, supervisor and management
Gathers, analyzes and organizes data from CRM and other sources; prepares and communicates reports to management
Participates in and/or leads structured problem solving teams and applies statistical and other problem solving tools
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies (such as user groups or local discussion forums)
Performs all duties in accordance with established Company goals
Thorough working knowledge of Company products, department policies, procedures and generally accepted Client support practices
Demonstrated ability to problem-solve complex technical issues
Attention to detail in logging and tracking all reported issues into database
Demonstrated ability to resolve issues independently
Demonstrated ability to professionally handle difficult customer situations
Previous experience as part of a leading edge technical support organization
Proven customer service and customer incident management techniques
Demonstrated ability to work well within a technical team requiring coordination with other departments including Account Management, Product Management, Development and QA
Effective oral, written and presentation skills and the ability to develop long-term business relationships
Demonstrated ability to develop effective working relationships and be a team player
Good organizational skills and the ability to handle multiple projects and activities with changing priorities simultaneously
Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary
Ability to provide 24/7 on-call responsibility shared with other Technical Services Department staff on a rotating basis

Technical Services Representative Resume Examples & Samples

Solicit information from sales channels on repair requirements
Manage onsite Information and prepare MSDS
Prepare quotations for sales channels and source parts & assembly from shop, factory and vendors
Perform purchasing including sourcing, and price shopping for parts and products
Expedite & schedule shop, vendors and factory deliveries
Arrange special transportation requirements and manage all shipping and receiving
Enter orders in business systems and issue purchase orders, work orders, and prints
Assure best price for required delivery
Prepare export documentation and update serial cards
Assist sales channels, customers and technicians on “fit for use” questions
Find alternatives to meet customer price & delivery (material and equipment substitutions)
Negotiate delivery prior to order entry and advising sales channels/customer of delays
Coordinate job packs and corresponding documentation
Research unissued material and problem solve on any arising issues
Prepare customer invoices
3-5 years technical customer service experience in a manufacturing/industrial environment required
Technical degree, diploma or equivalent experience
1-2 years of experience specifically with process controls preferred
Capable of performing inside sales that adds to the growth of the organization
Knowledge of inventory management, purchasing, and pricing negotiations
Strong customer service orientation for internal and external customers
Proficiency in Microsoft office expertise (Word, Excel, PowerPoint, Access)
Excellent time management and organization abilities
Ability to type a minimum of 35-40 words per minute
Oracle experience a strong asset

Technical Services Representative / Print Resume Examples & Samples

Engage customers to understand application requirements to ensure the proper Teslin substrate product is selected for said application
Make suggestions to customers regarding workflow/process improvements for proposed applications to maximize the benefits to both parties
Provide pre-sales and/or post-sales technical support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job
Develop a deep understanding of the Teslin substrate manufacturing and converting processes and quality systems to assist in diagnosing and resolving customer issues
Coordinate the resolution of customer or manufacturing issues with customer’s production of Teslin substrate-based products. Engage Teslin substrate manufacturing/quality/research and development to verify the issue and determine the root case. Make recommendations on appropriate response to issues that are in the best interest of the customer and the company. Create formal response and communicate with customers regarding the resolution of issues
Track and update customer complaints and close them within 30 days of first report of issue
Create and conduct formal annual quality reviews with top 10 regional customers
Must be able to effectively communicate with others by reading, writing and interpreting technical information
Must possess strong presentation skills
Must have basic knowledge of Microsoft Excel, Word and PowerPoint

Technical Services Representative Resume Examples & Samples

Provide on-site field technical support, including new customer startups, end-user problem solving, pre-and post-complaint investigation and root cause analysis, support of new product development and proactive support to key accounts
Facilitate technical interface between customers and internal departments like operations, marketing, R&D and sales
Solve customer problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems
Provide detailed trip reports that include specific product issues/complaints, proposed root causes, and capture insights in customer perception of our and competitive products
Understand and improve products and technologies available by communicating experience to Marketing, Sales, R&D and Operations
Ability to install a Digital Print system, confirm proper operation, and conduct customer training in proper operation as well as basic troubleshooting
Ability to support trade-shows and engage with customers, directing them to appropriate sales contacts
Travel 75% (domestic & international), often on short notice

Summer Technical Services Representative Resume Examples & Samples

Providing technical & agronomic expertise via our 1-800 CustomCare line across our seed, trait, chemistry, biological, and seed treatment business
Problem solving customer issues
Responding to customer inquiries via phone and e-mail
Developing processes to meet customer needs
Executing on customer focused projects
CCA accreditation or P. Ag/T. Ag
Farm/agricultural background

Industrial Technical Services Representative Resume Examples & Samples

Contributes to the achievement of the assigned territory revenue goals for industrial and hazardous waste business lines. Interacts and works cohesively with account managers and program managers. Reviews customer set-up documents for accuracy and completeness
Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options
Develops customized proposals, prepares correspondence, and develops customized invoices. Develops economic and practical solutions for customers using a competitive pricing matrix
Actively assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes
Maintains and builds upon existing account relationships through an active account retention program including the administration of profile re-certifications, regulatory updates and new service offerings. Leverages existing customer relationships to identify new waste stream opportunities
Assists customers with testing parameters and proper completion of profiles, manifests and land ban forms
Provides complete and accurate pre-screening of profiles and provides prompt resolution to incomplete/inconclusive profiles with Technical staff
Expedites the processing of profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer satisfaction issues
Drives new opportunities and retains existing business through the use of written correspondence, collateral materials, email, and phone calls. Provides leads to account managers using internet and other news services. Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer
Assists account mangers with receivables and collections issues
Handles inbound customer calls and referrals from account managers
Performs special projects and other duties as assigned by supervisor
Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators
Normal setting for this job is: office setting

Technical Services Representative Resume Examples & Samples

Provide detailed CAD drawings as requested for the technical services department
Provide updates to specific drawings as requested and to keep the catalogue up to date
Examine current drawing procedures and make recommended improvements to the process
Review customer data, drawings, and plans for feasibility and suggested practices
Participate in the overall technical services operation by working directly with customers and internal personnel
Respond to client requests
Proficiency in Word, Excel, and Outlook for the purposes of production and communication
Employ background in commercial construction and drawings for efficiency in operations

Field Technical Services Representative Resume Examples & Samples

Troubleshoot customer coating line problems and promptly get to the root cause(s) of the issue(s) while communicating progress with the customer’s technical and management teams
Train Axalta employees and customer’s technicians and adapt training material and exercises to the various skill levels of trainees
In collaboration with the R&D and Labs, the Field Technical Service rep will lead Product Problem Report (PPR) investigations
Contribute, when necessary, to market strategy discussions with product management, R&D, business or any other team in need of technical information or support
Attend and participate in coatings events, conferences, trade associations and shows. May require participation to committees
Technical degree, but relevant electrodeposition coatings work experience will be considered in lieu of education
At least 5 years of experience in serving customers in the E-coat industry in a technical function; Sales applicants will be considered with the conditions that they have the required technical qualifications for this position
Analytical, methodical thinker with the ability to quickly understand and integrate the potential causes of a technical problem
Strong technical understanding of E-coat products, E-coat application, and ideally a good knowledge of Axalta products
Ability to understand target markets and competition in order to create value
Proficiency in Microsoft Word, Excel, Power Point desired, and Project Management software
75% travel (domestic, and in rare instances, international); Must be able to travel to the southeast and southwest US and other regions to support as needed

Lead Technical Services Representative Resume Examples & Samples

Proficient at identifying surface defects in common non-conformances (Class A material)
Identify the root cause of the non-conformances
Coordinate acceptance of responsibility respect to our obligations to the customer (quality and delivery)
Supervise and leverage one remote direct report to meet technical service goals
Coordinate temporary remedial actions at customer sites related to non-conformances (rework before or after stamping)
Initiate and implement actions to prevent & correct product quality non-conformances
Represent the needs of the customer in internal functions in addressing TS-16949 requirements, such as selection of special characteristics and, corrective and preventive actions
Balance the customer quality and production demands with Novelis manufacturing disciplines to maintain the projected profitability of the program
Manage customer claims to achieve quick and appropriate resolution
Organize containment activities at customer controlled and toller facilities
Organize the collection of material samples and final reporting of results to customer regarding non-conformances
Maintain key account managers informed regarding alternative materials, suppliers, or any other factor that can alter the basic business assumptions for the application in question
Report main quality trends due to a specific part, customer facility, etc
Develop or review corrective action plans to address customer claims
Bachelor’s Degree in engineering or related technical field
5 to 7 years of previous experience in quality metal related field
Preferred previous experience in the automotive industry
Strong technical troubleshooting skills
Ability to travel 70% within the regional area

Technical Services Representative Resume Examples & Samples

Extensive knowledge of PC hardware, software and network components is essential in order to trouble-shoot and resolve technical issues
Direct customer interaction is required to expeditiously and professionally address all concerns of supported systems
Technical certifications are considered a plus
The successful candidate must have a valid driver’s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects

Technical Services Representative Resume Examples & Samples

Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed
Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise
Conducting final inspections for technical acceptance for warranty issuance
Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process
Advising Technical Manager concerning progress, issues, problems project needs
Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues
Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed
Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections
Participation in job meetings with contractors, architects, building owners, Sarnafil sales personal and applicators
Meeting with maintenance men and or building owners to review maintenance items
Cut samples
Hot air welding, manually and with a hand welder
Supporting Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, provide, models, field tests, roof tours, etc
Follow company environmental and safety policies

Senior Technical Services Representative Resume Examples & Samples

Maintain up-to-date hardware and software inventory
Act as a resource person for all users
Minimum 5 to 7 years experience as a Help Desk Technician
General PC troubleshooting and repair knowledge

Technical Services Representative Resume Examples & Samples

Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated wights
Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
Order and maintain inventory of office supplies
Track some office budgetary items

Senior Technical Services Representative Resume Examples & Samples

Advanced knowledge of enterprise class access control software and hardware
Advanced knowledge of enterprise class Vdeo management systems
Knowledge of IP network configuration and administration
Knowledge of Sequel and server based applications. Experience maintaining and setting up servers and server based applications

Senior Technical Services Representative Resume Examples & Samples

Become proficient at identifying surface defects in Class A material, as they are the most common non-conformances
With the assistance of production disciplines, identify the root cause of the non-conformances
Initiate and coordinate the containment of non-conforming product at customer sites once the responsibility has been accepted
Initiate actions to prevent & correct product quality non-conformances
Verify the implementation of preventive and corrective actions
Implement and manage the Reference Panel Process on Key Novelis supplied stampings
Bachelor’s or Master’s degree in Engineering or Business, or other analytical field, and / or equivalent experience
Prefer five to ten years of experience in a large complex manufacturing environment, preferably aluminum, casting, rolling and / or recycling
Stamping and Blanking knowledge/background preferred. Along with knowledge of aluminum manufacturing process
Working understanding and practical application with aluminum alloys preferred
In-depth knowledge of manufacturing process and business policy and practices preferred
Excellent communication (oral and written) skills; ability to communicate, lead, and drive performance and change with all levels in the organization
Desire to take initiative and develop a pro-active relationship with internal and external customers and suppliers
Proven record of success and expanded responsibility within a growing and complex organization
Must be flexible and able to operate in a fast-paced environment
Matrix organization experience
Ability to organize and prioritize workload; must be able to manage multiple tasks at once without sacrificing attention to detail
SAP Experience
Strong analytical skills with advanced proficiency in Excel
Ability to perform work accurately and independently
Demonstrated problem solving skills: mastery of Structured Corrective Action Process: 8D
Strong verbal and written communication skills with the ability to communicate appropriately to peers, operators and senior managers. A willingness to take a leadership role within work team

Technical Services Representative Resume Examples & Samples

Deliver technical training and provide in-depth technical information on products and applications to internal and external customers
Serve as an extension to Sales and Marketing, providing any market, customer and competitive information as needed
Assess competitive products and help maintain a database that documents characteristics of our competitor’s products
Understand industry trends and identify market needs and business potential
Develop formulas, specifications and label declarations for new products
Facilitate the reformulation of existing products to improve quality, reduce cost or to replace an unavailable ingredient
Work collaboratively with other departments to ensure the product’s consistency in terms of performance and quality
Bachelor’s degree and MBA a plus. Minimum of 3 years of technical experience in the food industry (fruit or vegetable experience a plus)
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Strong organizational and time management skills
Understand, identify and track emerging consumer trends

Technical Services Representative Resume Examples & Samples

Good knowledge and understanding of the Microsoft Office, including Excel, Word, Power-point and Outlook. Also, familiarity with creating online Technical Training programs
High level of business and commercial acumen
Proven ability to influence at various levels in an organization
Position requires being on call 24 hours, 7 days per week
Must demonstrate the ability to exercise sound independent judgment
Customer focusing, including being proactive in meeting customer needs and have an enthusiastic approach to selling and marketing our services
Strong networking skills, externally and internally
Ability to interact effectively with client and company personnel seeking information
This position requires someone with a positive and confident attitude with proper appearance and formal attire to match the clients at all times
Detail-oriented and analytical
Self-motivated, adaptable, and continuous learning approach
Familiarity of the sales and negotiation process
Advance communication, both written and verbal
Familiar with regulatory requirements during the sales process as well as contract interpretation and review
Experience developing and providing technical training

Technical Services Representative Resume Examples & Samples

Undergraduate degree in computer science or information systems, Microsoft Certified Systems Administrator and Microsoft Certified Professional certification and five or more years experience in the Software industry
Experience with Microsoft Windows, Microsoft Office, Internet Explorer, Microsoft SQL Server 2008, Microsoft SQL Server Management Studio, Pervasive Cosmos
Demonstrated ability to develop effective working relationships

Technical Services Representative Resume Examples & Samples

First line of support for Product Performance Complaint handling
Develop, schedule and delivery customer consultations
Provide grower troubleshooting and floricultural planning
Training of all customers, including brokers, growers and retailers focused on product positioning, features and benefits, competitive landscape and overall portfolio perspective
Engagement with retailers to present Syngenta Flowers products at events
Sales support and liaison with diagnostics, customer service, and other technical resources
Provide technical input into marketing plans (through tactical reviews and campaigns) on the technical positioning of our products (versus competition, new marketing spaces, etc.)
Collaborate with the Trials Coordinator to manage Commercial and Y-2Trials
Responsible for the accuracy of the Grower Protocols and integrating Trial Feedback into the Grower Protocols
Responsible for ensuring Growers, Sales & Marketing have the most current Grower Protocol sheets
Responsible for knowledge exchange with Supply Chain & R&D and Broker representatives to ensure we are supporting the grower experience and sales efforts of broker representatives
Work with the Technical Lead – Controls to ensure we are deliverying the entire FHG experience
Responsible for Product Quality Management in cooperation with Supply chain
Identify unmet grower needs and discuss, design and work with broker sales reps to liaise to provide solutions
Deliver technical training to broker sales reps, gowers and retailers
Technical inputs to tactical / marketing plans and campaigns
Providing technical copy for communications and adverstising
Advanced degree in Horticulture, Floriculure, Plant Science or related field, MS or PhD preferred
Proven experience providing technical solutions, working with broker sales reps, customers and internal stakeholders
5-10 years experience as production manager and/or head grower role at medium and large size growers or 5 – 10 years experience in academia with solid knowledge in appied floriculture production
Capable of designing programs that enable technical offerings, and make business sense
Ability to translate technical solutions to customers and broker sales reps
Excellent Communication skills (written/verbal), Spanish language skills helpful
Very structured
Great Problem Solving Skills
Extremly Responsive