Guest Services Representative Resume Samples
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Guest Services Representative Resume Samples
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FH
F Hackett
Florence
Hackett
189 Runolfsson Pass
Philadelphia
PA
+1 (555) 505 8970
189 Runolfsson Pass
Philadelphia
PA
Phone
p
+1 (555) 505 8970
Experience
Experience
Los Angeles, CA
Guest Services Representative
Los Angeles, CA
Nitzsche Group
Los Angeles, CA
Guest Services Representative
- Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts
- Overseeing and monitoring the stationery for the Campus ensuring competitive quotations are sought when ordering and replenishing stock
- Sending and receiving emails and faxes, photocopying, raising purchase orders, requests for taxis and general filing duties
- Responsible for lobby appearance including cleaning, mopping, dusting, organization, presentation, etc. and all assigned work areas. -
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards
- Reconciles daily transactions of all accounts and outlets of the Navy Lodge ensuring complete balancing while maintaining guest service at all times
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program
San Francisco, CA
Seasonal Guest Services Representative
San Francisco, CA
Hoppe Group
San Francisco, CA
Seasonal Guest Services Representative
- Responsible for representing Simon to customers by providing high quality, efficient service
- Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
- Maintains confidentiality and follows the code of ethics.
- Manages own daily finances of initiatives sold at Simon Guest Services
- Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster
- Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
present
Dallas, TX
Franchised Guest Services Representative
Dallas, TX
Emmerich, Boehm and Wiza
present
Dallas, TX
Franchised Guest Services Representative
present
- Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary
- Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine
- Transmit and receive messages using equipment such as telephone, fax, switchboard or computer
- Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
- Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets
Education
Education
Bachelor’s Degree in Focus
Bachelor’s Degree in Focus
University of San Francisco
Bachelor’s Degree in Focus
Skills
Skills
- Knowledge of all areas in the hospital and be able to give clear directions to incoming visitors
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities
- Possess excellent attention to detail
- Ability to maintain a neat, clean and professional demeanor and dress appearance
- Ability to maintain good business relations with all employees, guests, clients and service providers
- Able to properly secure guest information
- Ability to represent AEG, LACC and the Guest Services Department in an exemplary manner
- A good understanding of the guest services roles in a facility environment
- Ability to prioritize workload in a stressful environment and stay on task to completion
- Ability to multi-task and work well in a fast paced, team oriented environment
15 Guest Services Representative resume templates
Read our complete resume writing guides
1
Buckle.com Guest Services Representative Resume Examples & Samples
- Provide excellent customer service as first point of contact for online order customers
- Assist customers with inquiries and follow up on requests via telephone and email
- Verify customer credit card and shipping information
- Cross sell, up sell, and suggest other products to customers placing phone orders
- Process phone orders
- Expedite orders and track product shipments
2
Guest Services Representative Resume Examples & Samples
- Determine the sequence required to install, maintain, adjust, modify and perform major overhaul and repair of refrigerated air conditioning, refrigeration, heating and ventilating systems, such as; absorption heater/chiller, centrifugal chiller, ice makers, walk-in freezer/refrigerator, carbon monoxide monitoring system
- Performs calibration of all electrical and pneumatic control components, by interpreting blue prints, manufacturer and stadium specifications and written and verbal instructions
- Operates, maintains, and makes minor repairs on facility equipment such as; absorption heater/chiller, building automation system, air dryers and domestic hot water heater. Repairs, maintains, trouble shoots and performs preventative maintenance of equipment such as; walk-in freezer/refrigerator, reach-in freezer/refrigerator, air handler system (exhaust ventilation, return air systems), direct expansion package system, split systems, water treatment of open and closed loop systems, cooling towers, circulating pumps
- Conducts routine visual inspection of equipment
- Performs preventative maintenance on equipment such as changing oil, air/water filters, water, cleaning equipment, lubricating equipment, janitorial equipment and making adjustments where necessary
- Completes daily work activity reports, sign of all completed work requests and make all log book entries
- Informs management and supervisors of necessary parts needed for equipment repairs and status of completed/uncompleted work requests
3
Guest Services Representative Work From Home Resume Examples & Samples
- Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement over the phone
- Proficient computer skills, including online shopping experience
- Ability to receive feedback and take action when appropriate
- Must maintain a professional appearance and meet Disney Store grooming guidelines
- A dedicated work environment that provides privacy in an office like setting
- Access to internet service with minimum upload speeds of 2Mbps
- No interruptions, loud background noises, or distractions during scheduled work hours
- Previous experience in Call Center or retail or service industry
4
Guest Services Representative Resume Examples & Samples
- When necessary, will assist Guest Services management with retrieving lost and found property. Also will assist with inventorying Guest Services and Security uniforms and equipment
- Will assist Guest Services and Security Management with any training exercises including but not limited to: medical aids, emergency procedures or Encore Guest Services Training several times a year
- Minimum education level of: High School Diploma or GED
- At least one year experience is a guest services related work environment
- Minimum of 1-2 year experience in a sports, entertainment or convention facility environment preferred
- Ability to work evenings, weekends and holidays
- Must be able to work in a fast paced environment during large or high profile events
- Ability to pass a criminal background check, employment verification, and drug screening
- Ability to represent AEG, LACC and the Guest Services Department in an exemplary manner
- Ability to maintain good business relations with all employees, guests, clients and service providers
- Ability to interact effectively and calmly with angry or emotional guests, clients and employees
- Ability to maintain a neat, clean and professional demeanor and dress appearance
- A good understanding of the guest services roles in a facility environment
5
Guest Services Representative, Tier Resume Examples & Samples
- Demonstrated customer relationship and interpersonal skills
- Data entry - attention to detail and accuracy
- Demonstrate clear and professional communication skills - written and verbal
- Use a variety of computer programs and systems, at an intermediate level including: Word, Excel, Email, and Internet
- Effectively work as a Team Player
6
Guest Services Representative Resume Examples & Samples
- Stock and maintain all supplies, food items, and utensils
- Provide basic hot and cold food and beverage preparation service. Serve food and beverages to customers. Assemble and package food and beverage products
- Open and close facilities as required
- Adhere to department service standards and to all health, safety and university rules and regulations
7
Guest Services Representative Resume Examples & Samples
- Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement over the phone and via email
- Strong computer skills, including multi-tasking
- Demonstrated success working as a member of a team
- Ability to receive feedback and take action as appropriate
- Access to a reliable, high-speed Internet connection required
- Proven ability to work in a structured environment
- Able to work a flexible schedule that meets the needs of the business, including evenings, holidays, weekends and call-in shifts
- Previous experience in contact center or retail or service industry
8
Guest Services Representative, EVK Resume Examples & Samples
- Interpret and execute directions and requests on Banquet Event Order forms
- Provide basic audio-visual service and support
- Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin
9
Guest Services Representative Resume Examples & Samples
- Coordinate with stores to place and ship prepaid store orders
- Assist guests in processing store orders and buckle.com orders
- Process buckle.com hold orders
- Resolve all shipping/receiving errors with stores, guests and carriers
- Resolve guest merchandise concerns and issues
- Correspond with guests regarding merchandise inquires
- Assist with Buckle Card questions
- Process online and store purchase returns
- Complete daily, weekly and monthly reporting
10
Guest Services Representative, Moreton Fig Resume Examples & Samples
- Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures
- Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
- Benefits
11
Guest Services Representative Resume Examples & Samples
- At least 1 year of continuous face-to-face guest service experience
- Ability to maintain confidential information
- Maintain a positive attitude to deal effectively with guests, management, and employees
- Strong analytical and creative thinking skills
- Excellent communication, presentation, and computer skills
- Interpersonal skills to deal effectively with all business contacts
- Working knowledge of PC software programs (MS Word, Excel)
12
Franchised Guest Services Representative Resume Examples & Samples
- Display good customer relation skills and take initiative to greet guests in a friendly manner
- Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests
- Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine
- Transmit and receive messages using equipment such as telephone, fax, switchboard or computer
- Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
- Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work and ensure proper performance of assigned employees
- Speak effectively- Talk to others to convey information effectively
- Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Reading Comprehension – Understand written sentences and paragraphs in work related documents
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Communicate well with many different kinds of people. Service Orientation - Actively look for ways to help people
- Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone or computer
- Use eyes, hands, and fingers accurately while operating a phone system or computer keyboard. Mathematics - Use mathematics to solve problems
- Service Orientation — Actively looks for ways to help people
- Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Hospitality industry preferred
13
Guest Services Representative Resume Examples & Samples
- Sets a proper example through reporting to work at the scheduled time in professional attire with clothing and personal appearance neat and clean. Presents a cooperative work attitude and accepts job responsibilities
- Follows all company policies with regard to Guestpath and Service Recovery
- Analyzes and resolves problems in a timely manner, seeking assistance from management when needed
- Ensures that guest concerns are handled in a professional and courteous way
- Ensures that issues related to a specific department are communicated with the department manager
- Efficiently and accurately completes assigned paperwork
- Maintains a neat and clean work space at all times
- Reports all safety concerns immediately. Ensures unsafe areas are secured
- Performs other tasks as assigned by management
- Must be pleasant, courteous with ability to adhere to the Company’s GuestPath Universal Service Standards
- Customer Service experience a must
14
Guest Services Representative Resume Examples & Samples
- Greeting guests and providing assistance to guests in a manner that brings the UP brand to life
- Promoting and maintaining exceptional guest services at stations, platforms and on-board trains at all times
- Validating tickets primarily while on-board the train and providing ticketing point-of-sale
- Providing information to guests and the appropriate handling of baggage and lost and found articles with a high degree of focus to offering guests an exceptional and memorable service experience
- Opening and closing stations and selling locations, as required with a high degree of focus on schedule adherence
- Providing information to guests including routes, schedules, trip planning and costs for both UP Express related travels, and connections with taxis, TTC, GO Transit, and VIA Rail- with a view to offering customers a seamless guest experience and an impression of world class concierge services
- Directs guests to appropriate resources (websites, tourism offices) for inquiries related to city events/attractions - as GSRs you will be champions for the city and all related activities that leave an impression of a warm welcome or goodbye from a world class city, with a world class train ride experience
- Keep customers absolutely current with information by way of on-board announcements in a professional and courteous tone, with some personality added to leave a lasting impression
- Handle customers with special needs, accessible needs in accordance with policies and training
- Respond to medical and other emergencies with a high degree of focus on continued high levels of service and communication to customers
- Act as a on-site representative during emergencies and other exigent situations, ensuring customer needs and safety are kept at the forefront of all activities
- Minimum 3 years’ experience in delivering guest service, cash handling, and dealing directly with guests and the general public
- Possess a Valid Driver’s G Licence
- Exceptional oral and written communication skills and the ability to deal with guests and the general public in a way that leaves an impression of a world class organisation
- Possess a Secondary School Education, or an equivalent combination of education and experience. A Post-Secondary education in Business Administration, Customer Service and/or Tourism/Hospitality are considered an asset
- Additional languages would be considered an asset
15
Guest Services Representative Resume Examples & Samples
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
- Handle guest requests effectively and promptly
- Serve as a sales agent promoting and up-selling hotel services
- Have a good working knowledge of Royal Service functions
- Coverage of overnight shifts and duties as assigned
- Previous experience in guest relations required
- Previous Property Manager System experience an asset
- Computer literate in Microsoft Window applications required
- Previous cash handling skills required
- Ability to work cohesively as part of a team with minimum supervision
16
Guest Services Representative Resume Examples & Samples
- Health Benefits (Health & Dental Insurance)
- Vacation
- Paid Holidays
- Sick Days
- Short Term Disability
- Direct Deposit
- Employee Activities & Events
17
AIM Guest Services Representative Resume Examples & Samples
- Assist high volume of guests upon arrival and departure
- Resolve guest challenges independently with fair and positive resolution
- Process service sales transactions / responsible and accountable for daily revenues
- Ensure maximum booking capacity through knowledge and understanding of Salon Biz and Aveda Institute policies and procedures
- Suggest additional services and treatments when making guest reservations
18
Guest Services Representative Resume Examples & Samples
- Greets public and provides accurate information to all customers in an efficient and courteous manner
- Answers all incoming calls courteously, insuring that correct information is given or appropriate transfer is made
- Controls visitor access through dispensing visitor passes and maintaining a log of the incoming visitors for each patient
- Is aware of all areas of hospital, giving prompt, clear directions to all areas. Knows tests and procedures and names of key personnel. Goes through appropriate channels to investigate information not readily available
- Is efficient in the use of the HIS computer system and ED Tracker to determine patient location
- Completes assigned projects such as collating, typing, and processing visitor passes with other related duties as required
- Listens to concerns from patients and visitors, documents information and refers to charge clerk, charge nurse or another member of the ED Leadership Team. Routinely monitors ED waiting area; reporting patient/family concerns to Triage Nurse
- Notifies public safety of any immediate security and /or safety concerns in the waiting area
- Assists family and visitors in the Christiana Emergency Department Information Desk to determine where they are to wait for patients receiving treatment (ie: waiting room, family waiting rooms, and ED treatment areas)
- Maintains ED waiting room through ensuring complimentary coffee is stocked, educational and leisure reading material is available for patients and visitors and area is clean and welcoming through coordination with Environmental Services
- Maintains battery replacement of ED Tracker patient badges, and check functionality of patient badges each shift
- High School Graduate or equivalent
- 2 years Public Contact experience
- Knowledge of all areas in the hospital and be able to give clear directions to incoming visitors
- Ability to use computer and phone systems
- Skill in phone etiquette
- Skill in written and oral communication
19
Guest Services Representative Resume Examples & Samples
- At least 1 year of prior customer service experience, preferably in a sports/entertainment venue environment
- Ability to take direction well and work well with others
- Ability to work well with different personalities in a fast-paced environment and constant deadlines
- Ability to handle highly sensitive and confidential information at all times
- Ability to collaborate with others by sharing information and transferring knowledge to team members, and contributing to an environment of trust
- Ability to identify and establish productive relationships with direct reports and peers across divisions and properties
- Ability to stand for 4-6 hours during a standard shift
- Abilityto access all areas of the facility and travel off property when representing T-Mobile Arena
- Strong decision-making and problem-solving skills
- Must have experience working with large groups of people/guests
- Working knowledge of PC software programs (MS Word, Excel, Access, Outlook)
20
Guest Services Representative Resume Examples & Samples
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Ability to sit or stand for up to 8 hours a day
- Good manual dexterity for the use of common office equipment
- Ability to process information through computer system
21
Guest Services Representative Resume Examples & Samples
- Proactively greet and welcome all guests in a friendly and helpful manner
- Check guest’s tickets to ensure guest are in correct seating location
- Directs guests to their seating location
- Address guests that are not sitting in the area their ticket is good for
- Responsible for keeping aisles, stairs and concourse clear of safety hazards
- Provide the correct answer to guest questions or find out the answer
- Resolves guest complaints and escalates to a supervisor as needed
- Ensure guests are following arena guest code of conduct
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0 to 1 years of related work experience
- Must be able to stand for extended periods of time
- Able to work outdoors if needed
- Must be proactive in providing assistance
- Must be able to work in a team environment and interact with multiple departments
- Must be able to work flexible hours including nights, weekends and holidays
22
Guest Services Representative Resume Examples & Samples
- High school/GED Diploma
- 1-3 years customer service, phone, and/or online experience required
- Customer focused attitude — a customer advocate
- Demonstrate professional demeanor and portray company core values
- Intermediate typing skills
- Effectively work as a team player
23
Guest Services Representative Resume Examples & Samples
- Responsible for representing Simon to customers by providing high quality, efficient service
- Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
- Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented
- Ability to effectively perform multiple tasks for up to 5 hours at a time
24
Guest Services Representative Resume Examples & Samples
- Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Rewards, Retail products or offerings, other payment products, and / or other mall programs
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Rewards and other SBV programs
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Simon Rewards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
25
Guest Services Representative Resume Examples & Samples
- Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, and / or other mall programs
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program and Simon Kidgits Club
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
26
Guest Services Representative Resume Examples & Samples
- Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
- Manages own daily finances of initiatives sold at Simon Guest Services management (including responsibility for own deposit and reconciliation)
- Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products are sold to customers with flawless execution
- A high school diploma or equivalent
- 1-2 years of customer service or sales background
27
Guest Services Representative Resume Examples & Samples
- Screen and direct phone calls to proper individuals
- Greet and assist with general inquiries from customers, tenants, contractors and mall staff. Including copies and faxes
- May be required to maintain and/or update various reporting systems
- Organize information and draft documents for reports, surveys, forms, questionnaires
- Assist with maintaining property files according to Company Policies and Procedures
- Provide general administrative support as needed
28
Seasonal Guest Services Representative Resume Examples & Samples
- Ability to respond to customer inquiries and advise on the appropriate resolution
- Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs
- Manages own daily finances of initiatives sold at Simon Guest Services
- Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires
- Maintains confidentiality and follows the code of ethics.
- A high school diploma and 1-2 years of customer service/sales background
- Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
- Ability to work a flexible schedule including weekdays, weeknights, Saturdays, and holidays
29
Guest Services Representative Resume Examples & Samples
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, the Simon Rewards program and Simon Kidgits Club
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Simon Rewards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
- Ability to spend time on their feet when providing services to all internal and external customers
30
Guest Services Representative Resume Examples & Samples
- Ability to effectively communicate with individuals at all levels within the organization. Ability to gather, summarize, review and comprehend business related information. Must be able to respond calmly and handle many customer demands in a fast pace environment
- Ability to use computer keyboard
- Manual dexterity to operate office equipment
- Ability to work in a fast-paced environment with a demonstrated ability to juggle multiple competing tasks and demands
- Ability to obtain a gaming license in all states that Pinnacle operates
- Ability to walk the call center floor, assist/trouble-shoot and supervise guest service center associates via their computer work station
- Must be able to work any/all shifts, including weekends and holidays
- No written performance activity within the last six months
- Must be able to effectively communicate in English both orally and written
- Experience in contact center, sales preferred
- 3+ years experience in a customer service oriented position required
- 1+ years of experience as a Manager or Supervisor required
- Ability to obtain a casino license in all states that Pinnacle Entertainment, Inc. operates
- Intermediate to advance working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
- High school graduate or equivalent required. College degree preferred
- Excellent communicator and service-oriented individual, willing to learn and grow and work both individually and as part of a team
- Must possess excellent customer relations, leadership and communication skills
- Strong verbal and written communication and interpersonal skills
- Effective, demonstrable computer skills and understanding of telephone etiquette
- 1+ year in a call center and/or customer service experience required
- Effective, demonstrable computer skills and understanding of service quality requirements
- Ability to use all equipment associated with the position
- Must be able to interact with various computer applications and accurately apply business rules to a wide range of situations encountered
- Must be able to operate effectively and with poise in a fast paced, intense, high energy work environment
- Must possess excellent verbal communication, in addition to active and effective listening skills
31
Guest Services Representative Resume Examples & Samples
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Youth Foundation and other SBV initiatives
- Ability to work a flexible schedule including weekdays and holidays
- Must be bilingual (English & Spanish)
32
Guest Services Representative Resume Examples & Samples
- Protects the confidentiality of patient information
- Skill in answering questions, problem solving, and offering direction
- Ability to make judgment calls
- Ability to be tactful, flexible, empathetic, and maintain a sense of humor
- Ability to maintain confidential information and materials
- Ability to respond to emergency situations according to CCHS policy and procedure
33
Guest Services Representative Resume Examples & Samples
- Computer proficiency including personal consumer online shopping experience, knowledge of multiple browsers including navigating websites, mobile web/mobile application experience, use of Microsoft Office Suit, and basic troubleshooting preferred
- Able to work a flexible schedule that meets the needs of the business, including evenings, holidays and weekends
- Proven bilingual skills, written and spoken (Spanish)
34
Seasonal Guest Services Representative Resume Examples & Samples
- Take guest and owner reservations and ensure accurate entry of information into the system
- Respond to and follow up with inquiries via email or phone
- Check arrival packets in a timely and accurate manner
- Preview Beach Properties homes and villas in order to have the knowledge necessary to assist potential guests
- Participate in Saturday/Sunday rotation for Reservation Department
- Responsible for collection of payments for short and long term rentals
- Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
- 1-year experience in customer service environment
- Prior knowledge of Oak Island Accommodations
35
Hotel Guest Services Representative Resume Examples & Samples
- Welcome and service all guests at the front desk
- Assign guest accommodations according to current procedures
- Follow good cashiering habits, perform a variety of account postings, guest settlements, and balance all work done at shift’s end
- Stay up to date with all current information, promotional offers, group bookings, special events, and promotional offers that may affect the front desk and any daily operations
- Maintain a friendly and positive attitude towards guests and fellow employees. Be aware that problems are guest service opportunities. If unable to help assist a guest, promptly refer the guest to the appropriate person
- Be knowledgeable of all Eldorado facilities (restaurants, bars, showroom, etc.) and recommend our establishments and amenities to the guest
- Answer all phone calls promptly (within three rings) and courteously
36
Guest Services Representative Resume Examples & Samples
- Must possess excellent sales skills to promote the property and increase occupancy, including a complete knowledge of the property
- Responsible for accurate posting of charges and balancing of each day's audit as per the Front Desk Manual
- Responsible to completely understand all facets of Front Desk, including operation of and analysis of output of all equipment and the Property Management System (HIS)
- Responsible to follow all established emergency procedures as per the written information provided at the General Employee Orientation
- Responsible to assure the Front Desk is clean, neat and orderly at all times. This may include dusting or lifting objects weighing 30 pounds to the waist
- Continuously checks and inspects all furniture, equipment and work areas for safety hazards, reporting any and all such hazards immediately
- Assumes all other duties as assigned
- Read, write and speak English fluently so as to communicate effectively and comprehend all materials, messages and information offered to you
- Take written messages while answering the telephone
- Completely operate and understand the computer system (HIS) as detailed in the Manufacturer's Handbook and training manuals
- Deliver messages to staff and guests in various buildings and floor levels on the Resort grounds
- Perform tasks, which require the effective operation of various pieces of equipment at the same time
37
Guest Services Representative Resume Examples & Samples
- Serves as “Seller” function of the Simon Property Group Giftcard program, Retail products or offerings, and / or other mall programs
- Ability to capture additional information from consumers transacting or not transacting at Simon Mall Office (e.g. email or mobile information, charity donations); in addition to administering research questionnaires
- Provides support and assistance to co-workers and to other departments as requested by supervisor
- Ability to work a flexible schedule including weekdays, weekends, and holidays
38
Guest Services Representative Resume Examples & Samples
- Meet and greet visitors, which include visitors attending simulator training sessions, classroom delegates, contractors and other visitors. Giving directions accordingly to the appropriate area of our facilities and information regarding H&S and the weekly fire alarm testing etc
- To operate the reception switchboard, dealing with all customer enquiries or putting them through to the appropriate person in a timely manner
- Security: -
- Initial ID checks must be carried out with all visitors to the Campus, this includes taking photo identification and recording the details. ID passes need to be prepared and issued with the correct security access levels and this is logged on our security system. This system will be updated at the end of each visit to ensure all access levels are correct at all times. All ID passes for new employees, existing or replacement passes are handled in the same manor. The housekeeping of this system is to be done on a daily basis
- Operating any main car park barrier system using the CCTV and changing and updating the server and security data tapes. Ensuring the security system is used in line with the requirements of IT
- Overseeing and issuing the locker and campus keys
- Assisting with the weekly fire drill and safety testing
- Liaising with the Security Guards at handover to ensure they have all the relevant information needed for their night shift
- Internal Relationships: -
- Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manner
- Act as a point of reference for all cleaning issues and handling all vending machines and water cooler requirements, which include: replenishing of water cup holders, ordering new supplies and replenishing accordingly
- Daily checking of our briefing and classrooms providing necessary stationery as required and reporting any faults/problems
- Overseeing and monitoring the stationery for the Campus ensuring competitive quotations are sought when ordering and replenishing stock
- General Admin: -
- Handling all external enquiries/requests sent to the group email inbox or via telephone in a timely manner
- Sending and receiving emails and faxes, photocopying, raising purchase orders, requests for taxis and general filing duties
- Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries and making the arrangements for special collections i.e. courier requests
- Each shift will end with a documented handover for the next team member to utilise
- Other general administrative duties as required from time to time
- Communication: - Good basic verbal and written communication skills and a good command of English. Comfortable using a variety of methods i.e. face to face, email and telephone. Effective presentation to both internal and external customers. Must be able to record information accurately and concisely
- Customer Focus: - All responses to customer concerns are courteous, efficient and timely. Keeps customers informed of developments, progress and conclusions. Maintains a professional attitude at all times
- Enterprise / Resourcefulness: Partners effectively with other team members to deliver customer requirements
- Organisation and Accomplishment: - Prioritises tasks and takes appropriate steps to execute these within the time frames. Ability to multitask. Willing to consistently ask for help or seek out the capabilities of others. Flexible and adaptable
- Must be able to speak, understand, read and write English and Russian; be able to communicate clearly and accurately using both verbal and written communications
- Proven front of house customer-support related experience preferred
- Can demonstrate previous experience of coping under pressure, providing a professional service at all times, ability to work unsupervised but also be a team player and seek opportunities to exceed the customer’s expectations
- Proven working knowledge and understanding of e.g. Excel, Word, Outlook, Adobe Reader, Power Point and must have the ability to learn in house systems
- Aviation training experience preferred
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Guest Services Representative Resume Examples & Samples
- Previous hospitality experience
- Bilingual language skills
- High School Diploma or GED required
- Two years of relevant health care or hospitality experience
- Superior interpersonal skills
- Appropriate management of sensitive and confidential information
- Excellent multitasking and problem-solving ability
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Guest Services Representative Resume Examples & Samples
- Serves as a hospital ambassador and maintains a welcoming environment in Lobby areas and Waiting Lounges
- Greets the public with respect and provides accurate information
- Answers all incoming calls, provides accurate information and transfers calls
- Completes special projects as required
- Performs assigned work safely, adhering to established safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
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Guest Services Representative Resume Examples & Samples
- Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kids Club program, Retail products or offerings, other payment products, and / or other mall programs
- Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, and Simon Kids Club
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kids Club, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
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Slots Guest Services Representative Resume Examples & Samples
- Pays slot machine jackpots and performs hopper fills and completes the required paperwork neatly and accurately
- Enrolls slot players into the MGM Resorts International Players Club
- Makes minor repairs to slot machines by clearing coin jams, hopper jams and EZ-Pay ticket jams
- Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner
- Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
- Recommends company shows, restaurants and attractions to gests and stays current on company and departmental news and events to answer guests’ questions
- Maintains an awareness of any persons gambling underage
- Reports all underage persons to Supervisor and/or Security, as needed
- Has ability to take initiative and exhibit flexibility
- Excellent customer skills
- Able to effectively communicate in English, in both in written and oral form
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Guest Services Representative Resume Examples & Samples
- Handle sales transactions for season passes tickets, lessons and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery
- Be knowledgeable of all aspects of the guest service department and its products, services, policies and procedures. Use this knowledge to positively impact both the guest’s experience and sales by offering products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly
- Promote, encourage and administer season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
- Serve as reception for the location (Administration Building, VCL/GCL and SBL)
- Occasionally work within a call centre environment to field and document all guest service-related calls, respond to voicemail and email messages in a timely and efficient manner, be knowledgeable of, communicate, and book snow school and kid’s camp products and lessons
- Lost and Found: Assist guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilize the Property Database for tracking, tag and document found items, file reports, know the L&F manual, sell tickets and lessons and other duties as required
- May have occasion to represent Blue Mountain and participate in off-site sales initiatives such as the Toronto Ski Show and the Toronto Bike Show
- Excellent customer service, interpersonal and communication skills
- Extensive Computer experience and technical skill required. Comfortable working on computers and learning new software programs
- Experience handling money
- High level of computer knowledge required
- Ability to work independently, multi-task and troubleshoot
- Team oriented with an energetic, friendly, cheerful and animated demeanor
- Flexible work schedule – able to work evenings, weekends and holidays
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Guest Services Representative Resume Examples & Samples
- Is a self-motivated and enthusiastic people person who is a guest service “rock star”
- Has excellent communication skills; and
- Has the ability to efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions; and
- Is excellent with multi-tasking
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Guest Services Representative Resume Examples & Samples
- Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment. Greet guests with a smile and eye contact
- Present self in a professional, courteous and friendly manner
- Ascertain guest’s needs. Take appropriate action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures
- Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect
- Communicate at all times in a way that supports patient confidentiality
- Answer all telephone calls within 3 rings using established greeting. Extend calls to proper guest or provide information to guest or caller as requested
- Provide accurate information/data to all physicians, clergy, volunteers and hospital staff as requested or required
- Handle all emergency situations in a calm and timely manner
- Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to insure that corrective action is taken, as necessary
- Assist with training of new employees/volunteers for departmental job duties
- Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow
- Provide support and assistance to various departments on an as needed basis
- Attend educational/in-service classes and departmental staff meetings
- Order and maintain inventory of office equipment and supplies for the department
- Assist in the proper care and maintenance of department office equipment, tools and supplies
- One (1) year of customer service related work
- Familiarity with Lancaster County
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Guest Services Representative Resume Examples & Samples
- Minimum one year of strong customer service or hospitality related experience is required
- Exceptional communication and liaison skills are required in order to interact with patients and visitors in a professional and helpful manner
- The ability to handle difficult situations in a customer-centric manner is required
- The ability to manage multiple priorities, and work independently, as well as part of a collaborative team is required
- Excellent computer skills, as well as knowledge of medical center operations, an interest in customer/guest relations and a basic understanding of medical terminology are required
- The ability to work a flexible schedule as necessary is required
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Guest Services Representative Resume Examples & Samples
- Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042-S forms
- Enrolls slot players into the MGM Resorts International M Life Players Club
- Make minor repairs to slot machines by clearing EZ-Pay ticket & currency jams
- Maintains a “pouch pay” currency bank to pay hand-pay jackpots and provides change assistance to guests
- Recommends MGM Grand shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guests’ questions
- Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed
- Complies with departmental and company policies and procedures including Title 31
- Performs all other related duties as requested
- Ability to work under pressure & meet deadlines.
- Possess math skills to make change with coin and currency
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Guest Services Representative Resume Examples & Samples
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities
- Effective verbal, written and interpersonal communications
- Possess excellent attention to detail
- High level of customer service skills
- Interact with guests at Texans and LSSE gamedays to ensure the highest level of customer service is being provided to guests
- Answer all guests’ questions and problems that may arise during gameday
- Collect data regarding the fan experience from guests through the guest services booths and communicate with Event Services personnel
- Provide gameday activity information to guests
- Be knowledgeable about NRG stadium, the Texans and all customer service policies
- Provide exceptional customer services to all guests
- Perform various other tasks that may be assigned from time to time by the Director of Fan Relations and Event Services
- Attendance is required for all Texans and LSSE home games and events
- Why do you want to work for the Houston Texans?
- Give us an example of a time you went out of your way to ensure that a customer received the best possible customer service from you
- Are you able to work all ten home games, the Advocare Texas Kickoff, Battle of the Piney Woods, and the Bowl Game?
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Guest Services Representative Resume Examples & Samples
- Must go to www.bestwesternleland.com/careers to apply and submit application!
- Hotel front desk experience is required
- Must be able to communicate with public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
- Able to properly secure guest information
- Must possess strong organization and time management skills; attention to detail
- Must have aptitude for hospitality/guest services; outgoing and positive attitude, be able to remain calm and take initiative in stressful situations
- Must successfully complete a post offer/pre-employement criminal background check and drug screening
- Must be able to lift 50 lbs in the event a representative assists guest with luggage
- Must be able to work morning, evening, weekend, holiday, and night audit shifts
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
- Ability to work a flexible schedule, including weekends and holidays
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Guest Services Representative Resume Examples & Samples
- Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
- Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
- Respectfully and courteously greets each customer using AIDET principles
- Identifies customer needs and takes appropriate action to ensure needs are met to their full satisfaction
- Identifies and provides escort service as appropriate
- Answers, triages and transfers customer phone inquiries as appropriate
- Manages multiple tasks simultaneously with composure
- Directs the work of the Welcome Center volunteers
- Completes administrative tasks as assigned
- 1 to 3 years of customer service experience preferred
- Health care/hospital experience preferred
- Previous experience working with the public at a public point of entry offering an engaged person welcome, hand-to-hand assistance and facility support with information and resources
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
- Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
- Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints and risks
- Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
- Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
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Guest Services Representative Resume Examples & Samples
- Performs opening and closing Guest Services procedures
- Answers incoming phone calls in a courteous, prompt, and professional manager
- Directs customers to the appropriate person or department
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Communicates effectively with Guest Services Manager and Greeters
- Reconciles/updates data entry with dealership software
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
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Lead Guest Services Representative Resume Examples & Samples
- 401(k) Retirement Plan
- Sonesta Hotels & Other Outlets Discounts
- Educational Assistance
- Employee Recognition Programs
- Newborn & Adopted Child Leave
- Spousal & Domestic Partner Leave
- Life Insurance
- Long term Disability
- Employee Referral Program
- Credit Union
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Guest Services Representative Resume Examples & Samples
- Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment
- Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and late departures; messages; paging; long distance assistance; and other special services requested by guests or administrative personnel
- Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
- Inform guests of property functions and facilities upon request
- Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities
- Continually read all departmental training material, including memos, newsletters and SharePoint sites and is responsible for knowing and understanding all material
- Maintain accurate records for all requests
- Dispatch bell and limo runs in accordance with front service department policies and procedures
- Maintain complete knowledge of all room service menu items. Recommend or suggest additional food items
- Ensure that customer requests are met and confirmed within the guidelines established by management
- Operate the beeper system; and operate the TDD machine
- Work with supervisor to evaluate individual performance and make efforts to improve performance where the need has been indicated
- Provide management with important observations culled from many customer interactions offering suggestions to improve process, product or service offerings
- Take direction and make decisions as necessary
- Perform other duties as requested by the Management and Supervisory staff
- One year of high volume call center or customer service experience, or an equivalent combination of education, training and experience
- Effectively communicate in English, both in written and oral forms
- Experience working in similar resort environment preferred
- Previous PABX or multi-line phone experience required
- Previous experience with Opera and HotSOS preferred
- Have a pleasant voice and clear, articulate speech. Must speak clearly and use proper professional phrases in all guest interactions
- Ability to multi-task and work well in a fast paced, team oriented environment
- Ability to prioritize workload in a stressful environment and stay on task to completion
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Guest Services Representative Resume Examples & Samples
- *Please note there are currently 3 part-time positions available***
- 1st opening - Friday & Saturday 11p-7a
- 2nd opening - Saturday & Sunday 7a-3:30pm
- 3rd opening - Saturday & Sunday 3p-9p
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Guest Services Representative Resume Examples & Samples
- Responds to guest service interactions in a professional and timely manner, achieving positive resolutions
- Provides excellent service consistent with the property's core service standards and brand attributes
- Proactively greets, interacts, and assists resort guests in a professional manner to foster and promote a cooperative and harmonious resort environment
- Proactively seeks to provide refined luxury service ensuring guest satisfaction
- Meets the demands of a fast paced environment by using good judgment and the ability to multi-task
- Organizes tasks and takes meaningful action in solving practical problems
- Owns all requests and complaints
- Resolves issues immediately and follows up to ensure the guest's satisfaction
- Is knowledgeable of Hotel information to answer guest inquiries
- Identifies and reports defects throughout the Hotel
- Notifies supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
- Assists guests at the front desk when needed by checking them in and out
- Provides quotes for room rates and up sells to the guest when possible
- Controls and issues keys to rooms
- Assists in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments
- Determines if guests are eligible for Hotel credit
- Verifies that the correct charges and credits are posted to the corresponding guest folio
- Collects payment for charges on the guest folio
- Ensures all payment methods are accounted for and balanced at the beginning and end of each work shift
- Responds to guest inquiries
- Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
- Completes all duties in accordance with standards and procedures
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Guest Services Representative Resume Examples & Samples
- Act as an Ambassador of the University within the Arena environment
- Provide guests with a positive first impression of Grand Canyon University by offering superior, individualized customer service
- Scan tickets and assist guests; showing guests to their assigned seats
- Provide any additional information at the Guest Services Counter
- Enforce rules, including smoking policies and specific rules related to each event
- Respond to emergencies by involving supervisors when needed
- Appropriately handle guest problems and complaints up to the level where intervention by a supervisor is required
- Other duties as assigned by management
- Operate as a team with the box office, security and arena operations groups
- Must be a high school graduate
- Minimum one year experience in customer service environment
- Must be able to work flexible hours including evenings, weekends and holidays
- Capable of demonstrating a positive, friendly and courteous personality
- Must be punctual and customer service oriented
- Responsible, trustworthy, and assertive
- Exhibit good verbal and written communication skills
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
