Field Services Representative Resume Samples
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Field Services Representative Resume Samples
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RM
R Morar
Rosina
Morar
9528 Beahan Ford
Los Angeles
CA
+1 (555) 330 3389
9528 Beahan Ford
Los Angeles
CA
Phone
p
+1 (555) 330 3389
Experience
Experience
New York, NY
Field Services Representative
New York, NY
Koch, Schumm and Stoltenberg
New York, NY
Field Services Representative
- This is an entry-level position; Company car provided with all work related expenses
- Assist in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers
- Provide technical assistance to internal and external business partners as directed
- Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory
- Develop and maintain relationships with the owners, managers, and staff
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area
- Influence customers to take action(s) recommended by Bombardier to improve performance /satisfaction with our products
Phoenix, AZ
Dowty Field Services Representative
Phoenix, AZ
Christiansen Group
Phoenix, AZ
Dowty Field Services Representative
- Provide On-Site propeller maintenance inclusive of : Repairs, modification and preventative maintenance. Work scope includes both On-Wing and Off Wing repairs
- Perform (OJT) On Job Training with technical instructions
- Assist customer in scheduling maintenance and workload
- Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
- Assist in ensuring parts meet established schedules
- Conduct hands-on-training for Government personnel in aircraft
- Provide on-call and extended shift field service support
present
Boston, MA
Field Services Representative, Midlands
Boston, MA
Mosciski, Kuhic and Lindgren
present
Boston, MA
Field Services Representative, Midlands
present
- Works closely with Regional Sales Manager & Marketing Manager to assist with strategic planning how the TLG brands will look within the UK market place
- Develops & delivers training clinics and seminars to inform store managers and staff of the features and benefits of our products & brands
- Communicates regularly with sales team regarding field trips & gives feedback to support the sales efforts
- Acts as an ambassador for the brands; provides market data updates on a regular basis & constantly looks out for opportunities and possibilities for the benefit of the brand & grow the business. Reports via weekly/monthly report process on activities under taken for the week
- Observes, monitors, and reports trends in fashion, acting as a conduit between the high street and head office
- Support implementation of marketing plans in the field
- Establishes a rapport with accounts at all levels (HO & retail) to ensure maximum visibility and a consistency of brand communications in conjunction with the brands strategy for growth
Education
Education
Bachelor’s Degree in Technical
Bachelor’s Degree in Technical
University of California, Irvine
Bachelor’s Degree in Technical
Skills
Skills
- Able to multi-task efficiently, work in a fast paced environment on multiple projects, and have a strong attention to detail
- Ability to demonstrate a good attitude and ability to work as a leader and member of a team
- Possess a strong working knowledge of GAF products and procedures
- Possess strong computer skills related to GAF software systems as applicable
- Good attention to detail critical is for inspections
- Strong computer proficiency
- Possess strong computer skills as applicable
- Good attention to detail critical for inspections
- Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K
- Ability to communicate with all varying levels of skilled trades
8 Field Services Representative resume templates
Read our complete resume writing guides
1
Field Services Representative Resume Examples & Samples
- Perform physical inspections of dealers' inventories and reconcile with CDF records through effective communications with account managers/appropriate customer representatives
- Audit/examine dealers' records in order to ensure compliance with CDF's repayment and/or remittance agreements. Identify and promptly report discrepancies/deviations to territory manager and/or account managers/appropriate customer representatives
- Communicate adjustments or account problems related to misapplied/unapplied funds, credit balances and/or disputed payments to territory manager and, account managers/appropriate customer representatives both verbally and in writing
- Conduct repossessions and collateral reclamations based upon audits of dealers' records
- Obtain financial statements, insurance binders and other pertinent documentation from dealers,as needed
- Bachelor’s Degree or High School Diploma/equivalent certificate with 2+ years’ experience in risk management, accounting, auditing, or credit assessment
- Outstanding organizational skills
- Ability to work independently with minimal supervision, as well as in a team environment
- Ability to drive for extended periods of time
- This is an entry-level position; Company car provided with all work related expenses
- Bachelor’s Degree in Business or Management
- Basic Accounting and Financial knowledge
- 1+ years of auditing/collections experience
- Knowledge of floor planning in the financial services
2
Field Services Representative Resume Examples & Samples
- Provide general technical direction and assistance to the customer in the operation, maintenance, troubleshooting, repair, logistic support, and installation of GE products
- Provide onsite interpretation of data and technical instruction
- Manage service contracts, from scheduling and execution to invoicing and collection
- Provide technical assistance through onsite guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
- Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
- Assist customer in scheduling maintenance and workload
- Review reported malfunctions and identify / analyze any undesirable trends
- Review effectiveness of maintenance actions in order to identify training needs
- Assist the Sales team in driving growth in After Market Sales and lead opportunities
- Bachelor's degree from an accredited university or college (or a high school diploma)
- Experience in a field service or maintenance position is a must
- UF/MBR experience is an asset
- Allen Bradley, GE Fanuc and Siemens basic programming knowledge is an asset
- Strong interpersonal and leadership skills
3
Field Services Representative Resume Examples & Samples
- Provide on-site guidance to our customers and facilitate the integration of Bombardier Commercial aircraft into the customer's operation in a safe, efficient and economic manner
- Set priorities and effectively escalate concerns within the Customer's organization and Bombardier
- Identify areas of the customer's operation or procedures suitable for improvement as related to the operation of Bombardier Commercial aircraft
- Interface / provide technical support to all levels of the Customer’s organization and preferred service facility to help comply with local regulatory authorities
- Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes
- You must have a community college diploma in Aviation Maintenance or equivalent, and a suitably endorsed Aircraft Maintenance Engineer License or equivalent
- Strong customer service focus
- You are results-oriented and possess strong decision-making ability
- You have the ability to communicate effectively at all levels, both written and verbally, with demonstrated tact and diplomacy
- You must be able to work independently, free to travel, and able to maintain legal status and obtain any required security clearances
- You possess excellent interpersonal and communication skills in English; Multi language skills are also desirable (Korean language preferred), as are strong computer skills including knowledge of Microsoft Office and Lotus Notes
4
Field Services Representative Resume Examples & Samples
- 2+ years of medical device experience
- 2+ years of mechanical, electrical, and Windows based computer experience providing technical support & services
- Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical devices
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
- Ability to work under general supervision with a high degree of technical and organizational competence
- Ability to function well under pressure and expend effort to meet schedules and deadlines
- Associates or Bachelor’s Degree in Electrical Engineering or Scientific discipline or similar related field (or military equivalent)
- Biomedical Engineering background (or military equivalent)
- Systems are primarily used in the operating room, so healthcare / surgical setting experience
- Familiarity with FDA product requirements and state regulations
- Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages including SAP and SalesForce.com
- Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
- Strong attention to detail and accuracy
- Familiarity with regulatory guidelines and radiation safety
- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to use a computer, and communicate with peers and co-workers
- Ability to lift a minimum of 50 pounds
5
Field Services Representative Resume Examples & Samples
- 4+ years of medical device experience
- 4+ years of mechanical, electrical, and Windows based computer experience providing technical support & services
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Experience with x-Ray systems particularly mobile fluoroscopy or CT systems
- Experience with robotics or motion control helpful
6
Field Services Representative Resume Examples & Samples
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area
- Perform planned maintenance and escalated break / fix on designated equipment
- Perform appropriate testing to confirm system functionality according to manufacturer’s specifications
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment
- Assist in development and implementation of training materials as related to job function
- Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members
- Assist building devices in manufacturing as required
- Liaison between engineering staff and customer base to improve the functionality of the system
- Provide testing and validation support to the manufacturer’s organization, as applicable
- Assist in technical support for users of intra-operative imaging system. This will include phone support for users and technical staff
- Coordinate with Medtronic staff to develop appropriate test procedures to maintain quality of the devices
- Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving
- Create and update process / procedure documentation
- Ensure full documentation of all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system
- Maintain tools and test equipment properly and ensuring they are calibrated
- Participate in weekly teleconferences for escalations, post activity recaps, and required training
- Provide appropriate follow-up communications with internal and external customers to ensure resolution leading to customer satisfaction
- Able to lift a minimum of 50 pounds
- All activities must be performed in compliance with the Quality System
- Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations
- Travel requirement: 25-50%
- Some international travel as necessary
7
Field Services Representative Resume Examples & Samples
- Visiting all payment locations in their territory on a regular basis
- Be available for service related calls coming from the Authorized Agents, retail stores, and Market Managers. Respond to those calls in a timely fashion
- Proactively sell new products to Authorized Agents with an aim towards increasing revenues both for the Authorized Agent and InComm
- Must have a high level of technical aptitude with PCs, computer hardware, and standard peripheral devices in order to trouble shoot the issues that arise for the retail stores
- Review monthly activities with their Authorized Agents and identify opportunities to increase business and revenues. Prospect for new business opportunities
- Reconcile cash and other deposits for all markets with bank deposits
- Be available, creative, enthusiastic, and helpful
- Assist IAS Customer Care with customers’ Self Service Machine (SSM) faults or malfunctions
- Responsible for regular weekly and monthly reports that track both active and inactive Authorized Agent locations, payment volumes, payment volume fluctuations, store visit activities, and merchandizing
- Record all Bill Acceptor Unit (BAU) and all Bill Dispenser Unit (BDU) services from Teleasy report in all markets
- Follow up with carrier in regards to slow deposits, coordinate change orders for units as necessary (replenishments or initial fill)
- Minimum 2 to 5 years’ job related experience in outside sales or service required, covering a specific territory with multiple account locations. and a proven positive record of success
- Preferred background will include specific experience with a wireless carrier or other monthly billed service provider that sells through retail distribution (such as DirecTV, DISH Network, pre-paid long distance services, etc.)
- Prior experience with another payment processing organization or merchant services organization preferred
- Regular and predictable attendance is essential for this position
- Bi-lingual English/Spanish and some college preferred
- This position is eligible for the Employee Referral Bonus Program #LI-GL1
8
Field Services Representative Resume Examples & Samples
- Deliver outstanding customer service over through phone interaction and in writing managing inquiries regarding company policies, products, programs, events, commissions, and organizational structure
- Consistently meet established standards for productivity and quality in inbound, outbound, email, and returns support to Dove Chocolate Discoveries consultants and their customers
- Proactively contact DCD consultants through outbound projects
- Support consultants through back-office administration, client administration, and marketing support
- Document all interactions with customers and prospects to improve internal communication and program execution
- Translate interactions into insights and present to Marketing and Sales Teams
- Providing coaching regarding activation, career plan and incentives
- Manual order fulfillment, processing returns/refunds, Order tracking and research
- Editing of promotional materials to ensure accuracy and clarity
- Attend training meetings
- Work to achieve team and individual sales plans on a daily and monthly basis
- Be an active team member and support overall teamwork and morale
- Any other duties and/or responsibilities as assigned by Field Services Manager
- Outstanding interpersonal relationship skills
- Comprehensive communication skills both written and oral
- 1 year of business experience in a customer service role
- Associate's degree in a related field, or equivalent work experience
- Ability to travel up to 5% of the time
- Strong computer proficiency
- 2+ years of business experience in customer service setting
- Product presentation and sales experience
- Experience in a direct sales, preferably a party plan business model environment
9
Field Services Representative Resume Examples & Samples
- Previous experience with consumer electronics
- Excellent organizational/time management skills
- Fluency in English and Chaldean required
10
Field Services Representative Resume Examples & Samples
- Strong Technical writing and computer knowledge, fluency with Microsoft Office tools · Eligible to obtain clearance and/or credentials required by Schneider Electric and customer, such as driving record, passports, Homeland Security clearance, criminal background, and credit checks
- Familiarity with Distributed Control Systems (DCS's) or programmable logic controllers (PLC's)
- Service experience with metering, circuit protection, industrial and critical power applications
- Familiarity with HMI or SCADA configuration of any of the following software packages such as: Schneider Electric Power Monitoring software, Wonderware, Citect, Iconics, etc
- Knowledge of electrical distribution systems
- Two or four year technical degree in the field of electrical system, engineering, computer science, or like discipline
- Minimum 3 years (5 years preferred) experience with electrical distribution systems · Military experience a plus
11
Field Services Representative, Midlands Resume Examples & Samples
- Works closely with Regional Sales Manager & Marketing Manager to assist with strategic planning how the TLG brands will look within the UK market place
- Establishes a rapport with accounts at all levels (HO & retail) to ensure maximum visibility and a consistency of brand communications in conjunction with the brands strategy for growth
- Develops & delivers training clinics and seminars to inform store managers and staff of the features and benefits of our products & brands
- Carries out store checks for POS, visual merchandising and display support available from the brand is being fully utilized. Places & updates POS in stores when visiting
- Works closely with Marketing Manager to support the seasonal POS needs for each of the brands. Helps with the distribution of POS to retail accounts
- Acts as an ambassador for the brands; provides market data updates on a regular basis & constantly looks out for opportunities and possibilities for the benefit of the brand & grow the business. Reports via weekly/monthly report process on activities under taken for the week
- Communicates regularly with sales team regarding field trips & gives feedback to support the sales efforts
- Support with stock takes
- Observes, monitors, and reports trends in fashion, acting as a conduit between the high street and head office
- Is fully involved within the marketing and sales teams of fore mentioned brands
- Any other ad hoc duties as & when required
- Excellent communication skills – verbal and written
- Well-developed interpersonal skills
- Excellent organisation skills, able to prioritise
- Strong visual merchandising skills
- A collaborative team player – concerned with the team success as well as individual performance
- Ability to work with little supervision and out of the office environment
12
Senior Field Services Representative Resume Examples & Samples
- 30% Assist the Area Manager or Senior Area Manager as directed
- 30% Perform roofing site inspections as directed
- 20% Assist in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers
- 20% Provide technical assistance to internal and external business partners as directed
- Understand and comply with GAF Safety requirements
- Ability to work toward team goals and provide solutions
- Strong interpersonal and customer relationship management skills
- Ability to lift heavy equipment and materials, ladders, etc
- Minimum of High School Diploma or GED equivalent: Required
- 7+ years of roofing experience: Required
- RRO Certification through RCI
- CTD credential through CSI preferred
- An Associate’s Degree or a Bachelor’s Degree in a related field is preferred
13
Field Services Representative Resume Examples & Samples
- Possess a strong working knowledge of GAF products and procedures
- Possess strong computer skills related to GAF software systems as applicable
- Sound general knowledge of commercial and residential buildings, essential, on-going
- Knowledge of roofing related products and their installation method, essential, on-going
- Good attention to detail critical is for inspections
- Strong communication skills, both verbal and written critical for reports. Critical for advancement
- Time management skills; ability to prioritize multiple activities and commitments
- 5+ years of roofing experience: Required
- Associate’s Degree or Bachelor’s degree in a related field is preferred
14
Field Services Representative Resume Examples & Samples
- Understand and comply with Safety requirements
- Possess strong computer skills as applicable
- Good attention to detail critical for inspections
- High School Diploma is required; Associate’s or Bachelor’s degree in a related field is preferred
- 5+ years of roofing experience
- Ability to lift heavy equipment and materials, climb ladders, etc
15
Field Services Representative Resume Examples & Samples
- Schedule and organize own work activities, ensure efficient operations
- Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits. Responsible for proper return of all defective inventory for replenishment
- Price service calls, offering discounts or converting to full contracts when needed
- Generate service revenue of up to $500K in given work group. Individual revenue responsibilities may vary
- Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order
- Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory
- Generate customer interest and communicates to Service Marketing Representative
- Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K
- Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect
- Associate's degree in electronics or associated study OR equivalent in experience from a military branch
- Thorough knowledge of basic analog and digital electronics
- Thorough knowledge of basic computer networking principles
- Basic experience handling electro-mechanical and hand tools
- Knowledge and ability to operate electronic test equipment
- Demonstrated troubleshooting skills, on-site and over-the-phone
- Basic business and professional etiquette Strong decision making and problem solving ability
- Effective presentation, influencing, verbal and listening communication skills
- Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint.)
- Knowledge of inventory management principles
- Prior field service experience 2+ years and/or a bachelor degree associated study
16
Dowty Field Services Representative Resume Examples & Samples
- The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
- Provide On-Site propeller maintenance inclusive of : Repairs, modification and preventative maintenance. Work scope includes both On-Wing and Off Wing repairs
- Provide general technical direction and assistance to the customer in the operation,
- Maintenance, repair, logistic support, and installation of GE products
- Assist in ensuring parts meet established schedules
- Reported malfunctions and identify / analyze any undesirable trends
- Anticipate requirements beyond those that immediately affect the program and assist in
- Implementing actions to satisfy those requirements
- Conduct hands-on-training for Government personnel in aircraft
- Operation, maintenance, and safety proficiency
- Perform Certification release for equipment maintained
- Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship) or equivalent knowledge and experience
- Ability to interface at all levels of the organization, both internally and externally
- Experience using Microsoft Office
- Self-starter comfortable working as a remote team member
- Composite repair experience
- Capable of managing multiple and varied tasks
17
Dowty Field Services Representative Resume Examples & Samples
- This role will require the candidate to train in the United States relocate to the Middle East, to include India or Iraq
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Services)
- Qualifications/Requirements
- Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship
- Must have a minimum of 4 years of experience in a field service or maintenance position
18
Field Services Representative Resume Examples & Samples
- Schedule and organize own work activities, ensuring efficient operations
- Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary)
- Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order
- Associate’s degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor’s Degree in relevant discipline with 0 years of applicable experience
- Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree
- Prior experience in a customer facing role
- Demonstrated ability to work in a face paced self-directed environment
- Must hold a valid driver's license
- Demonstrated knowledge of Medical Device & Radiology business
- Prior experience in an Field Service Role and/or regulated industry
19
Senior Field Services Representative Resume Examples & Samples
- Must be a United States citizen and able to obtain a favorably adjudicated background investigation
- Must be able to work within a unique and flexible schedule
- Must have a current US Government TOP SECRET Personnel Security Clearance
- Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation
- Must be a U.S. Citizen
- Must be eligible for and able to obtain and maintain required Security Clearance/access approvals
20
Field Services Representative Resume Examples & Samples
- Bachelor’s Degree or prior military experience is preferred
- Possess intermediate skills using Microsoft Suite including, Word, Excel, Power Point and E-mail business software
- Ability to demonstrate a good attitude and ability to work as a leader and member of a team
- Position requires self-motivation and the ability to work effectively under minimum supervision
- Able to multi-task efficiently, work in a fast paced environment on multiple projects, and have a strong attention to detail
21
Lead Provider Field Services Representative Resume Examples & Samples
- Bachelor's Degree or equivalent Healthcare experience required
- At least 2 years of Medicaid claims/policies and procedures knowledge required
- Experience resolving and following up on claims
- Required to travel in Las Vegas 75% of the time
- This position requires a Nevada fingerprinting and Federal background check
22
Field Services Representative Resume Examples & Samples
- Act as FSR Lead in installation, maintenance, troubleshooting and repair for CVRJ systems
- Maintenance and Troubleshooting for THOR III and Modi Systems
- Control and maintenance of all assigned work areas, tools, and equipment
- Training Lead for USMC CREW Training
- Training of military system operators and leadership as requested
- Adherence to all technical publications including Maintenance Manuals, installation Guides and Technical Bulletins
- Timely and accurate submittal of all expense reports
- Control of all assigned Government property
- HS Diploma (or Military equivalent) 10 years specific experience required
- Operational knowledge of Signals Intelligence (SIGINT) and Electronic Warfare (EW) desired
- Proven ability to work unsupervised and make real-time decisions
23
Field Services Representative Resume Examples & Samples
- Maintain positive working relationships with all field Superintendents
- Ensure designs will work by field measuring house and notifying builder of changes that need to be made
- Review and check services generated by CSR’s and Closure Coordinators for accuracy
- Responsible for ensuring all aspects of the job are satisfactory from initial ordering and install up until the closing of the home
- Review and audit service tech performance reporting results to the local manager
- Work with CSR’s/Closure Coordinators to ensure 1 in 30 metrics are maintained and we do not hold up homeowner walks or closings
- Work with the Account Manager/Designers on correcting recurring design issues
- Overall satisfaction of the customer is the ultimate goal
- Other Duties, incidental or regular, as assigned at Manager discretion
- Able to read a tape measure effectively
- Ability to communicate with all varying levels of skilled trades
- Highly motivated
- Ability to understand kitchen layouts and interpret design issues related to final installation
- Experience using computer programs including Excel and Word
- Experience working in a fast paced team environment and handle multiple priorities
- Ability to define problems, collect data, establish facts and draw conclusions
- Willingness to spend time in construction environment spending 80% of day in the field
- Ability to handle stressful situations and remain calm
- Ability to follow existing guidelines and drive continuous improvement
- Possession of valid driver’s license and personal vehicle
24
AE Field Services Representative Resume Examples & Samples
- Providing assistance on technical issues to include: written communication, telecommunication, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support. Assist in reviewing engineering changes with regard to their effect on the product in the field. This is to include maintenance manual updates and communicating with the Customers on how this will impact their operations
- Collaborating with Customer Training Services, develop and conduct supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate
- Utilizing Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries
- Supporting Manager(s) and Senior Field Service Representative in executing AE 2100 Program and Deployed Services responsibilities
- Backfill other Field Service Representatives in the event of absences, temporary duty away from home station, as appropriate
- Complying with any requirement to relocate assignment as determined by the business and/or the Customer, to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported
- All international assignments are for a minimum of three years
25
Field Services Representative Resume Examples & Samples
- Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits. Be responsible for proper return of all defective inventory for replenishment
- Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Assist in collection activities within a given territory
- Generate customer interest and communicate to Service Marketing Representative, in some cases
- Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc
- Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience OR Bachelor’s Degree in relevant discipline with 0 years of applicable experience
- Proficient in Microsoft Office product suite & comfortable in using company specific databases and CRM systems
- Prior experience in a Field Service Role and/or regulated industry
26
Field Services Representative Resume Examples & Samples
- Schedule and organize own work activities and ensure efficient operations
- Generate customer interest and communicate to Service Marketing Rep, in some cases
- Demonstrated ability to work in a fast paced self-directed environment
- Proficient in Microsoft Office product suite & be comfortable in using company specific databases and CRM systems
- Domestic relocation will be offered**
27
Field Services Representative Resume Examples & Samples
- Preferred chemistry degree or equivalent scientific qualification
- Full UK Driving License required
- Ability to effectively support multiple managers and teams
- Good organizational, communication & interpersonal skills
- Goal oriented self-starter
- Tools Proficiency with PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook