Site Support Engineer Resume Samples

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K Konopelski

Keira

Konopelski

2049 Audra Fields

New York

+1 (555) 801 6901

2049 Audra Fields

New York

Phone

p +1 (555) 801 6901

Experience Experience

Boston, MA

Site Support Engineer

Boston, MA

Champlin-Morar

Boston, MA

Site Support Engineer

Onsite Activities: Deployment of systems and components at sites throughout the NAS; system and flight testing, and system certification; field engineering Standard Data Package (SDP) troubleshooting and issue resolution; training expertise pertaining to PMO systems, identify issues and lessons learned from previous training programs and initiatives; make recommendations for future improvements; coordinate with vendor and host facility on visitor access and security protocols; support field engineering surveys, equipment, and software installations; participate in system transitions; conduct periodic site visits for construction/installation review/coordination and report findings
Provide an efficient and effective support service to on site and remote users
Provide computer and printer support
Provide LAN/WAN cabling support
Presents materials and presentations relating to software packages to end users and management
Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures
Perform first and second level support and network account moves, adds, and changes

Los Angeles, CA

IT Site Support Engineer

Los Angeles, CA

Grady-Walsh

Los Angeles, CA

IT Site Support Engineer

Working closely with all members of the IT and Business Team including Senior management and Directors of Ao.com
Ensure that Server performance is monitored and managed according to defined standards
Ensure that accurate documentation, asset management and software licensing is provided
Provides user with training and communications on IT policies, procedures and technology
Identify and resolve end user problems and concerns associated with desktops, laptops and workstations
Assists with the planning, purchasing and implementation of PC hardware and software in compliance with IT standard policies and procedures
Identifying areas of improvement and driving change

present

Houston, TX

On-site Support Engineer

Houston, TX

Kling LLC

present

Houston, TX

On-site Support Engineer

present

Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system
Assist with NICE projects, installations, and change management as a Subject Matter Expert to the client's environment and infrastructure
Effectively manage time and maintain regular communication and updates to both customer and management
Advise customer on network management best practices using NetScout product suite
Provides end-user support across all end user services provided by HPIT
Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services

Education Education

Bachelor’s Degree in Information Systems

California State University, Los Angeles

Bachelor’s Degree in Information Systems

Skills Skills

Strong analytical skills and the ability to combine technical knowledge and customer support skills
Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, and management
Working knowledge of Microsoftserver, workstation and networking technologies
Proactive and self-motivated approach, able to work independently
Ability to establishand maintain effectiveworking relationships with coworkers, managers and clients
Possess excellentverbal and written communication skills
Working knowledge of industry standardswith regards to system and network administration
Project management exposure

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15 Site Support Engineer resume templates

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Site Support Engineer Resume Examples & Samples

Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems
High level of freedom, within the realms of the role, to produce solutions in support of customer service level agreements
Works proactively and uses own initiative to ensure business needs are met effectively
Addresses immediate service needs of all end users regardless of Business Unit affiliation
Good time management skills, with proven ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business
Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
Proactive and self-motivated approach, able to work independently
Strong analytical skills and the ability to combine technical knowledge and customer support skills
Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, and management

On-site Support Engineer Resume Examples & Samples

Participates as a member of an IT technical support and customer service team
This role is a face-to-face support position in our myITpc center- primary responsibility for myITpc engineers is to resolve employee IT issues with their PC or mobile devices
This role requires the employee to be present in the myITpc center during our operational hours from 8 AM to 5 PM each business day
Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts
Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues
Provides end-user support across all end user services provided by HPIT
Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all HPIT client provided services
Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support
Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services
Partners, as required, with members of a given team or other HPIT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified. Identifies potential escalations and proactively alerts management as needed
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk
Ensures configuration and inventory management database entries are complete and accurate
Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines
3 – 5 years in a corporate Information Technology department providing end user support over a wide range of end user environments
Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications)
Hardware certification such as A+ or equivalent
Microsoft certification(s) such as MCSE or MCP
Network certification such as CCNA, CCNP or equivalent
Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship management, HR, finance) will be considered a plus
Basic skills in scripting and / or programming language
Microsoft certification such as MCSE or MCP
Demonstrated understanding of computer hardware, operating systems functions and components. Must be familiar with multiple makes/models of desktops and laptops and be able to disassemble, troubleshoot and reassemble hardware. Hardware certification like A+. Experience with HP HW and products a significant plus
Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model
Strong initiative, problem solving, priority setting, and collaboration skills
Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee

On-site Support Engineer Resume Examples & Samples

Administrate, configure and monitor RSA’s Netwitness solutions within a live SOC environment
Provide support to onsite stakeholders for RSA solutions while remaining the single point of contact at all times
Communicating to the wider RSA team in an effective and timely manner to obtain any additional support required
Ensure customer value is obtained from RSA solutions
Provide support and guidance to onsite stakeholders regarding the RSA Netwitness product
Understand customer risk by federating knowledge of emerging trends in threats
Develop processes and automated rules, which increase the accuracy and efficiency of our delivered services
Security Clearance
Advanced knowledge of Linux
Experience in cyber threats, risk analysis and Security forensics
SOC /CIRC experience
Experienced working in a customer facing consulting position previously
Strong understanding of Risk Management framework including detection, mitigation, work flows and process best practice
Experience in communicating findings/presentations to an array of technical and non-technical audiences
Candidates must have the ability to work as part of a team, as well as independently
Fluent English language required

Senior Site Support Engineer Resume Examples & Samples

Responsible to support the end users using the Registry of the Future with tier 2 support. In addition, the application support engineer will be expected to interface with business and development teams to improve technical operation of the platform and provide application support in a 24x7 environment
Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
Delegate IT support tasks, provide training and advice to more junior team members
Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures
Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures
Participate on global and regional project teams
Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
Research, implement, and maintain support technologies
Successful support of a J2EE enterprise application
Supported web services base on REST and/or SOAP
Simply Query Language (SQL)
“Behind the curtain” thinker, able to associate application errors and behavior with infrastructure components. Knows the difference between an application bug versus infrastructure
Able to reproduce problems/issues and document defects and bugs
Able to read and interpret specs in order to identify root cause
Ability to map information into a concise report for data submission
Ability to work with end-users in a challenging environment
Working knowledge of industry standards with regards to system and network administration
Ability to establish and maintain effective working relationships with coworkers, managers and clients
3-5 years of experience in a support role
Recent experience working in a J2EE environment with a relational database backend
At least 2 years’ experience working in a customer-facing environment, either SaaS or Internet
Demonstrated understanding of network concepts such as routing, switching, load balancing, firewalls, etc
Exposure to relational databases and SQL, preferably Oracle
Linux CLI experience a plus
Bachelor’s Degree in Computer Science or related field; with 5 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

IT Site Support Engineer Resume Examples & Samples

Identify and resolve end user problems and concerns associated with desktops, laptops and workstations
Accurately logs problems and their associated resolutions into the standardized support center / help desk application
Maintain Infrastructure and Information Technology standards in a consistent way
Ensure that the Infrastructure Budgets for the site for which they are responsible are controlled effectively
Ensure that any issues related to Standards are reflected back to the owning group
Ensure that Virus Protection and Patch Management is maintained
Ensure that accurate documentation, asset management and software licensing is provided
Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards
Ensure that Server performance is monitored and managed according to defined standards
Ensure that backups are completed correctly
Work with other IT staff to ensure that Sarbanes-Oxley requirements are fully met
Work with other IT staff to ensure that all Internal / external audits are supported
Assists with the planning, purchasing and implementation of PC hardware and software in compliance with IT standard policies and procedures
Manage and maintain the printers
Ensure site server rooms are managed and maintained in accordance to company policies and standards
Provides user with training and communications on IT policies, procedures and technology
Assists with remote problem resolution for off-site users as required
Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability
Assists with the management of projects on site as required
Assists the IT Site Support Coordinator to ensure a consistent approach is maintained
2 – 3 years’ experience with PC hardware, operating systems and Office productivity application software
Working knowledge of Microsoft Active Directory, SCCM, Microsoft Outlook is a plus
Additional experience with and RF (Motorola) technology is a plus
Working knowledge in multiple architecture domains (technology, data etc.)
Candidates must have the ability to manage multiple priorities concurrently
Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s)
Strong analytical approach to problem solving and solution development
Willingness to adhere to a standard global process model
Ability to effectively work in a team where other team members may be located throughout the world
Self-starter with the ability to independently resolve issues and deliver results

Site Support Engineer Resume Examples & Samples

Develop: Develop current and future operational applications for current and proposed systems; develop an Interval Management Requirements Document for the ground-based component; develop recommendations for airport traffic flow operational improvements; develop ATC Training Materials; develop operational concepts; develop mission needs statements identifying recommendation to support setting future goals of PMO programs; develop safety case files; identify operational requirements with FAA organizations
Onsite Activities: Deployment of systems and components at sites throughout the NAS; system and flight testing, and system certification; field engineering Standard Data Package (SDP) troubleshooting and issue resolution; training expertise pertaining to PMO systems, identify issues and lessons learned from previous training programs and initiatives; make recommendations for future improvements; coordinate with vendor and host facility on visitor access and security protocols; support field engineering surveys, equipment, and software installations; participate in system transitions; conduct periodic site visits for construction/installation review/coordination and report findings
Process Management and Improvement: Provide quality analysis audits for system processes and documents; prepare "lessons learned" reports for guidance in future implementations; develop operational procedures and concepts for implementation of reconfiguration and other new capabilities of the systems
Stakeholder Coordination and Communications: Coordinate with various FAA entities in the resolution of site-specific technical and program issues
Have experience working with FAA sites and site personnel
Have knowledge of FAA required site documentation
Support site deployment and field implementation
Support FAA Site Managers as required
Review and prepare site reports
Develop and deliver site briefings
Assist the site with successful operations of new programs
Proven experience as an air traffic controller or as an FAA site support person
Proven knowledge and experience in FAA NAS and NextGen programs
Ability to successfully interact with FAA site management and air traffic representatives
Preparing and briefing presentations at FAA sites
Air Traffic Control expertise

Principal On-site Support Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex 3G/4G interworking problems and product issue
Using Netscout tools, design and develop reports for 3G / 4G and LTE networks
Identify and execute strategic customer focused projects
Interface with our world-class Support, Sales, development and SQAteams to identify and to resolve customer issues
Utilizing Netscout's Knowledge Management database, research & develop technical tips and solutions
Coordinate changes to the configuration, upgrades and Netscout related matters
Provide documented in-depth technical solutions and training for customer and other engineers
Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure
Advise customer on network management best practices using Netscout product suite
Experience in project management and managing with multiple projects.(PMP preferred)
Bachelor’s Degree in Electronics/ Communication/ Electrical or Computer Science/Network Security or equivalent discipline
Effective communication skills with ability to clearly explain ideas and influence decisions
Self-motivated and constantly looking for ways to improve both product and process
Exceptional organization, time management skills and multi-tasking skills
Ability to work efficiently and effectively in a fast-paced environment, under stress and within time constraints
Exceptional technical and business oral and written communication skills
Minimum of 5-years supporting critical customers at their location
Proven ability to communicate with all levels of business
Exceptional troubleshooting and problem solving skills while maintaining a business level view towards resolution

Site Support & DC Vmware Engineer Resume Examples & Samples

Incident / Request ticket resolution to SLA through global Service Desk
Operating local infrastructure in line with global standards and in cooperation with global support teams
Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams
Training end users in security awareness, internal standards & global ways of working
Maintain 100% compliance with Software licensing at supported location/locations
Management of applications / equipment not under global support process
Local data backup and recovery process
Operate existing VMWare and physical server host platform to manufacturer best practices
Configure monitoring alerts and respond to alerts
Manage maintenance contracts for external support
Monitor performance and availability
Manage and maintain required licenses
Operate shared virtual farms in all defined global data centers to the same configuration and operational standards
Maintain a capacity plan to ensure correct provisioning of resources for both Memory size and Processor performance
Provision Virtual farm in an architecture that minimises down time

IT Site Support Engineer Resume Examples & Samples

Working closely with all members of the IT and Business Team including Senior management and Directors of Ao.com
Prioritising calls and managing escalations where required
Demonstrating problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
Constantly keeping our end users informed, oral and written communication skills are essential, the ability to be able to produce clear and concise written information
Displaying a Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Providing day to day Support of ‘Live’ Application Systems to Application Support Analysts (Second Line Support)
Identifying areas of improvement and driving change
Remote monitoring of business-critical products and service levels, PC and server configuration
Providing offsite/onsite support where required (Travel to other European territories and multiple locations in the UK may be required)

Site Support Engineer Resume Examples & Samples

Recreate user problemsto resolve operating difficulties and recommend system modifications to reduce user problems
Perform desktop hardware/software support, setup network connectivity for lab instrument PCs, minor LAN/WAN administration and troubles hooting with guidance from data networking team
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
Adhere to established IT policies,procedures and standards and ensure conformance with information systems, goals and procedures
Participate on global and regionalproject teams
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
Working knowledge of Microsoftserver, workstation and networking technologies
Working knowledge of industry standardswith regards to system and network administration
Possess excellentverbal and written communication skills
Ability to establishand maintain effectiveworking relationships with coworkers, managers and clients
Bachelor’s Degree in ComputerScience or related field; with 3 years experience of PC software (Microsoft operatingsystems and applications suites, email systems,etc.) within a network environment or equivalentcombination of education, training and experience

Dedicated On-site Support Engineer Resume Examples & Samples

This position can be based in Charlotte, North Carolina or remote
Work directly with client's System Engineers to support the NICE infrastructure across the client's organization
Perform NICE system maintenance across all sites as required
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues

Iscs Itunes Site Support Engineer Resume Examples & Samples

Excellent verbal and written communication skills in English. Japanese fluency a plus but not required
Familiarity with the iTunes Store and offerings
Experience with the iTunes Store support tools and processes
Ability to efficiently work toward resolution of customer issues
Experience managing multiple priorities
Ability to thrive in a fast-paced, customer service-oriented environment
Ability and willingness to work a variety of scheduled shifts, including evenings, weekends, and holidays
Possess the desire and ability to convey empathy through written communication with internal and external customers
Self-motivated with excellent time management skills

Associate Site Support Engineer Resume Examples & Samples

Working knowledge of Microsoft server, workstation and networking technologies
Working knowledge of industry standards with regards to system and network administration
Possess excellent verbal and written communication skills
Bachelor’s Degree in Computer Science or related field; with experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

Associate Site Support Engineer Resume Examples & Samples

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
Provide training to end-users when indicated
Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services

On-site Support Engineer Resume Examples & Samples

Knowledge of NICE solutions – NTR
Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis
Other roles and responsibilities may be assigned on an as needed basis
Minimum of 3 years’ experience working with NICE NTR solution

Site Support Engineer Resume Examples & Samples

Candidates are required to have at least one year as a Tier 2 Advisor or equivalent handling escalations from a Tier 1 support group supporting iOS, or at least one year as a Carpe Facto Advisor or Genius
Excellent verbal, written and interpersonal communication
Technical knowledge of hardware issues and resolutions for iPods and iOS devices
Familiarity with Apple's Safety First process
History of high-quality escalations (RTAs) and the appropriate handling of related cases
Comes highly recommended by recent managers with excellent performance record
Ability to work independently and be self-directed
Ability to work effectively on global and virtual teams and accommodate time differences
Ability to work nonstandard hours
Ability to manage multiple projects within tight timeframes
Outgoing personality
Able and willing to take on new roles, assignments, and responsibilities as needed

On-site Support Engineer Resume Examples & Samples

Work with customers to troubleshoot and resolve complex product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using NetScout product suite
Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
Minimum of 5 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in Financial environment preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Project Management Certification a plus (PMP)
Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)
VMWare Certification a plus
Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)
Ability to multi-task with strong attention to detail

On-site Technical Support Engineer Resume Examples & Samples

College degree (preferable) in relevant field
3-yrs+ experience in technical customer support related industry with strong troubleshooting experience
Excellent communication skills in English (and local language) to manage external and internal customers and set expectations aligned with customer requirement and NICE goals
Positive “Can Do” Attitude in line with NICE core values
Ability to learn software skills
Must be organized and have the ability to work in a timely structured manner with the ability to remain focused and calm under pressure
Must be able to multitask and prioritize work
Skills relevant for the product line
Moderate travel may be needed
Ability to work outside and or beyond scheduled work hours as required
Escalation from previous level
Advanced troubleshooting
Remote level H/W & S/W fault diagnostics and repair
Analysis of faults
Work with ASG / R&D on code fix, workaround and hot fix
Bugs trace and fix plan
Analysis of chronic HW faults and fix
Remote installations and upgrades
Any other business related duties assigned by manager
Ability to identify issues and take appropriate action to either resolve or escalate to next tier on time
Effective communication with internal and

Site Support Engineer Resume Examples & Samples

Advanced in English (Speaking/Reading: Business level & Writing: Fluent). Mandatory
Bachelor’s Degree in Computer Science or related field (preferred)
2 or 3 years experience performing as Help Desk in big companies
Knowledge of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment; or equivalent combination of education, training and experience
Working knowledge of Microsoft server, workstation and networking technologies
Possess excellent verbal and written communication skills. Ability to establish and maintain effective working relationships with coworkers, managers and clients
Project management exposure would be highly valued

Site Support Engineer Resume Examples & Samples

Maintain the client workstation deployment process
Develop, Implement and maintain an enterprise deployment and software application packaging infrastructure; enabling the ability to deploy applications with tools like SCCM, Altiris, or equivalent technology in mere minutes, not days
Test and integration experience in new desktop and laptop hardware
Exploring new opportunities that add to the business value proposition or reduce costs
Troubleshoot complex third level technical support incidents in compliance with service levels
Good understanding on urgency, priorities and deliverables with tight deadlines
Ability to troubleshoot problems and communicate with other teams as soon as possible
Presents materials and presentations relating to software packages to end users and management
Updating and maintaining inventory of various types of equipment
Provide site support services
Review trouble tickets, conduct root case analysis, and resolve incidents
Update trouble tickets, and notify users of incidents/status changes
Escalate trouble tickets, if not resolved with agreed upon time frames
Provide LAN/WAN cabling support
Provide computer and printer support
Demonstrated ability to work unsupervised
Demonstrated team player
Support infrastructure installation
Inventory, hand receipts, equipment accountability
Security + and Network + certifications
Windows Operating System (desktop) deployments and automated build processes, including performance tuning
Supporting image deployment processes in multi-segmented, routed, and firewalled enterprise network
Multi-site software deployments and re-imaging
Microsoft patching strategy for desktops
Downloading and deploying Microsoft patches using Windows Server Update Service (WSUS) within SCCM
SCCM 2012/2016 design, deployment, configuration, support, and hierarchy, including setup and troubleshooting is a plus
Experience with endpoint encryption software, such as Bitlocker and Symantec
Knowledge of Desktop and Application Virtualization technologies such as VMWare View Workstation, Citrix Provisioning Server and VMware ThinApp or other similar tools and technologies are a BIG PLUS