Platform Support Engineer Resume Samples

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F Thompson

Fiona

Thompson

9849 Hegmann Village

Los Angeles

+1 (555) 581 4885

9849 Hegmann Village

Los Angeles

Phone

p +1 (555) 581 4885

Experience Experience

Los Angeles, CA

Platform Support Engineer

Los Angeles, CA

Schoen-Dach

Los Angeles, CA

Platform Support Engineer

Monitor application performance and improve response times
Change management process. Raising and Assessing Network related changes (Ideally using BMC Remedy or similar tools)
Worked on teams employing Agile development methodologies and tools, such as Jira, Git, etc
Works as part of a support team to prevent, coordinate and represent incidents through proactive monitoring, issue triage and communication
Provide on-call support for production applications
Working knowledge of SQL, WebSphere, MQ and Oracle
Provide technical advice, guidance and expertise to internal user groups and project staff

Detroit, MI

UAT Platform Support Engineer

Detroit, MI

Carter, Bednar and Altenwerth

Detroit, MI

UAT Platform Support Engineer

Tracking – Auditing and monitoring releases within the test environments
Pre, Post & DR incident tracking and reporting
Maintaining the environment integrity. (Monitoring process status, Qpid queue depths and so on). Performs regular checks of system components for errors and application of necessary corrective action
Deployments – Delivering the actual code deployments via the approved architectural approaches. Followed by simple smoke tests to ensure deployment completion. Escalating when issues arise to the relevant teams to resolve any break downs in the process. Sending issues to the correct owners so, they can be routed efficiently
ITSM tracking and reporting
Working with DBA’s, Linux SA’s and AD teams to resolve any environment issue during or after release installations. Raising and actively pursuing Enterprise Quality Centre issues and so on
First line for Triaging of all Enterprise Quality Centre issues within an agreed SLA for

present

Philadelphia, PA

Senior Platform Support Engineer

Philadelphia, PA

Kiehn and Sons

present

Philadelphia, PA

Senior Platform Support Engineer

present

Technical vendor management – working with offshore teams, oversee SLA & quality
Management of pipeline – use dashboards to organize, monitor and communicate
Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP
Communication – acting as pivot between Tech Support and Engineering teams, you will focus on decision-making to move issues forward
Monitoring and addressing customer issues to understand their root cause and business impact
Engage in new product training & handovers to the support teams
Triage & troubleshoot issues – take leadership on key issues resolution

Education Education

Bachelor’s Degree in Computer Science

University of Memphis

Bachelor’s Degree in Computer Science

Skills Skills

Excellent knowledge of Broadcast Graphics Systems
Knowledge of setup, configuration, administration and maintenance tasks with WebSphere 7.1, 8.5
Knowledge in Viz products at expert level
Excellent Troubleshooting Skills
Working knowledge of MS SQL
Experience with Windows clustering for high availability
Coordinates platform and system architecture efforts with others involved in the planning and development of programming and/or deploying business systems software
Experience deploying technologies in multiple environment tiers (development, test, certification, production, and DR) to support business partners and internal/external clients through all phases of the application development and deployment life cycle
Leverages automation and scripting to deploy and manage software systems and web sites. Strong scripting skills or experience with software development is
Knowledge of configuration, administration and maintenance tasks for Windows, AIX, and Linux servers

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15 Platform Support Engineer resume templates

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UAT Platform Support Engineer Resume Examples & Samples

Provision and maintenance of the environments. Such as, set up, installation, connectivity, databases, configuration, user access requests, availability, database refreshing and right sizing
Working with DBA’s, Linux SA’s and AD teams to resolve any environment issue during or after release installations. Raising and actively pursuing Enterprise Quality Centre issues and so on
Deployments – Delivering the actual code deployments via the approved architectural approaches. Followed by simple smoke tests to ensure deployment completion. Escalating when issues arise to the relevant teams to resolve any break downs in the process. Sending issues to the correct owners so, they can be routed efficiently
Maintaining the environment integrity. (Monitoring process status, Qpid queue depths and so on). Performs regular checks of system components for errors and application of necessary corrective action
Co-ordinate DCPP & STS Test Demand and manage environment allocation per project/demand
Monitor test issues (UAT) via Morgan Messenger Forums
First line for Triaging of all Enterprise Quality Centre issues within an agreed SLA for
Tracking – Auditing and monitoring releases within the test environments
Versatility as demonstrated with troubleshooting diverse sets of hosting technologies (web server platforms, Java application platforms, operating systems, network components, database platforms) is strongly desired
Release Implementation – Plan and co-ordinate Dress Rehearsals and Releases into Production, developing the implementation scripts, ensuring the necessary support requirements are met
Continual process improvement for infrastructure as software e.g. automation of the environment prep steps, automation of the smoke testing, better management of the environments to a defined standard which benefits from the experience and lessons learned
ITSM tracking and reporting
Pre, Post & DR incident tracking and reporting
Document all process and systems on company Sharepoint
Excellent technical skills and be able to develop new skills quickly
Strong background in support of users, applications and systems
Strong partnership skills to ensure the effective management of all stakeholders involved in, and impacted by the testing
Be self-motivated and a good self-starter
Be able to manage their own time such that they can deliver to project milestones
Web server installation, configuration and support (Apache)
App server installation, configuration and support ( Websphere, Tomcat)
Linux/Solaris
SQL (to at least a basic level)
Experience (Desirable/Useful)
JVM tuning and analysis
Informatica
A programming background or exposure to Java or C+

ESB Platform Support Engineer Resume Examples & Samples

Work with the Service Desk, Platform Services, DBA and ESB App teams to provide holistic support of the ESB platform and related infrastructure
Provide Administrator and Technical support for one or more of the following ESB middleware components: SoftwareAG Webmethods 9.x, CA-Layer7 Gateway 8.x, or IBM MQ 8.x (Websphere MQ)
Perform software installs, configuration and patching of ESB middleware as required; Coordinate and support Linux OS patching of ESB Servers by patch admin team
Monitor and troubleshoot infrastructure, middleware, and web service alerts/notifications
Provide 24x7 tier-2 on-call Production Support for the ESB Platform, related infrastructure and web services
Deploy Web Services, related Gateway Policies, and Queues in Pre-Production, Production and Disaster Recovery environments as required
Manage security certificates and service accounts used by Web Service Consumer Applications
Create and maintain technical support documentation for ESB infrastructure, middleware, and production web services as required
Participate in Change Management and Incident Resolution processes as required
Bachelor’s degree required, or equivalent experience
7 – 10 years of experience supporting production applications and/or middleware systems within a banking / financial services environment
2 or more years of experience in application development and/or integration
Solid knowledge of ESB technology and proven experience supporting
Java or .NET web services
Basic Unix/Linux Admin Skills
Basic Networking Skills
Basic understanding of Oracle and SQL Server database platforms
Ability to plan and organize

Digital Platform Support Engineer Resume Examples & Samples

Act as the front line for incoming technical service requests, incidents and outages during core business hours for Clear Channel’s digital signage platform
Receive, diagnose and investigate root causes for system outages and performance degradations – at the digital display, at the data center and across the network
Resolve and repair standard issues and outages based on your platform knowledge. Use internal tools and resources to assist in the troubleshooting effort
Work closely with application, network and infrastructure engineers on timely workarounds and fixes, verify fixes and coordinate/execute the delivery of them
Document incident outcomes and resolution steps within our service/incident tracking system
Communicate outcomes, root causes and next steps to key personnel in our markets and to other relevant technology vendors and service partners
Participate in the design of long-term solutions for auto-incident resolution, functional system enhancements and other platform improvements
Perform pre-production code backups, new code updates, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments using automation/scripting languages to create internal solutions for common problems
Work closely with infrastructure engineers on new display component provisioning and configurations. Provide assistance when required for upgrades and replacements of player PC’s and networking equipment
Perform remote web camera configurations to ensure optimal image quality
Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for Priority 1 incidents
BS or MS degree in Computer Science, Engineering, or related technical discipline preferred
Minimum of 5 years configuration and administration of windows-based and 3rd party applications (IIS intensive as well as other commercial off-the-shelf packages) in a production environment
Familiarity with Windows O/S for tier 2 diagnostics (performance monitoring/network monitoring/server performance advisor)
Experience scripting in PowerShell & debugging .net applications is a plus
Experience working with load balancing technologies and large-scale clustered server farms
Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and rapidly evolving team and technology landscape
Demonstrable experience of working and engaging successfully with multiple remote teams
Excellent customer service skills, which include organizational, interpersonal communication, and presentation skills

Symphony Platform Support Engineer Resume Examples & Samples

Assist in the support and distribution of various API's and components that CBB provides and supports (Symphony, Southbeach)
Support, Maintain, and Troubleshoot Unix/Linux based services
General server monitoring and maintenance
5+ years' experience with operations support and application troubleshooting experience and/or Applications Development experience (preferable in financial services)
Grid Computing experience required (IBM Symphony)
Development experience with Java and C++
Deep knowledge of Unix/Linux and scripting
Full Development lifecycle and support tool experience using Subversion,gdb etc
Strong Documentation ability

Platform Support Engineer Resume Examples & Samples

Provide support to the systems and services on site at Sky, and maintain broadcast graphics and data systems to meet client requirements and service availability levels
Provide technical advice, guidance and expertise to internal user groups and project staff
To provide VizRT System Specialist Support across all VizRT systems, OB and in Studios
To provide support to the Graphics & Data Solutions Support Manager on BAU projects for broadcast graphics and data systems. This will include software upgrades and stability improvement work
Ensure all issues are logged and reported to high standards
Conduct in-depth root cause analysis and fault finding at the earliest possible opportunity
Maintain Documentation Database, ensuring information is up to date a factually correct
Provide Training and Guidance to the 24/7 Shift Team
Knowledge in Viz products at expert level
Knowledge of Broadcast Graphic Systems Understanding of SD/HD/UHD Standards
Excellent knowledge of Broadcast Graphics Systems
Windows 7 Installation & Administration
LI-SS3

Vblock Platform Support Engineer Resume Examples & Samples

Applies advanced platform and technical expertise using standard operating and diagnostic procedures to resolve standard level issues
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style
Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings
Will participate in the creation and maintenance of eService applications such as Chat, Knowledgebase content, Support forums, etc. Regularly submits content to the knowledge database
Validates technical information and issues early warnings and disseminates information as needed
For this particular role, extensive experience supporting VMWARE Vitualization
Virtualization – VMware vSphere – VCP certified or relevant work experience
At least 3-5 years previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
Backup and Recovery products – knowledge of Avamar, Data Domain or Vplex would be a distinct advantage
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
Storage hardware – EMC Storage products, e.g. NAS, VNX or VMAX
Storage software – Powerpath, UIM/P, Solutions Enabler, SMC
SAN – Excellent knowledge of fiber channel switches, CISCO MDS

Data Platform Support Engineer Resume Examples & Samples

3-5 years of hands on experience supporting databases
Hands-on experience in debugging, troubleshooting of application failures
In-depth knowledge of SQL
Good knowledge on Hadoop, Hive, Impala
Comfortable with open source software especially in Big Data
Fast learner and able to work in a startup environment
Willing to learn new software and setup/tear down environments continually
Nice person with good communication skills
Bachelor’s degree in a technical/scientific field or equivalent work experience

Gsoa Platform Support Engineer Resume Examples & Samples

Ensure that the platform is configured, installed, tested and operational by performing checks, applying monitoring tools and responding to alerts
Ensure the efficient and comprehensive resolution of incidents, events and requests on second line support
Track the relevant capacity metrics and provide detailed reports to support the correct operation of processes
Monitoring - ensure that the platform is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to business requirements
Identify problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary information. They liaise with all stakeholders including end users, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors, incidents, events and problems and to identify a resolution. These individuals liaise with vendors to ensure that any further features that are required in line with business requirements are actioned and implemented
Perform simple and routine assignments that require basic knowledge of the specified support function. They perform a variety of tasks related to but not limited to security access and administration and the testing and maintenance of internal systems
Support - investigate second line support calls assigned to them and identify the root cause of incidents, events and problems. They ensure the efficient and comprehensive resolution of incidents, events and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident, event or problem to resolution within the business requirements
Where necessary, they escalate requests and exceptions to the Platform Support Specialist. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures
Incident, problem, request and event management
They will take responsibility for responding to calls, events, problems and incidents via Service Now. They assist in analysing, assigning and escalating the support calls when required. They also provide telephonic support to end users. They are required to identify the problem, incident or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and within business requirements
They update incidents, problems, requests and events with progress and resolution details and ensure the required knowledge base is updated accordingly
Reports - track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements. Junior Platform Support Specialists are also responsible for producing breach and other reports that are necessary for the correct operation of processes
High School Certification
4 – 6 years’ work experience
At least 2 years’ experience in a relevant field
Linux Server essential
Microsoft Server essential
Monitoring protocols (SNMP/ICMP) essential
Knowledge on monitoring tools ( EMC, Solar Winds, spectrum etc.) essential
Basic SQL skills (MySQL, Postgress, MS SQL) essential
Display a strong client service orientation and strive to meet and exceed client expectations at all times
Display good attention to detail and sound knowledge and understanding of various technologies and the dependencies and impact these have on each other

Primavera COE Platform Support Engineer Resume Examples & Samples

Work with the different IT organizations across GE for projects implementation
Work closely with the COE PM’s to execute installation and configuration as per COE and GE IT standards
Collaborate with support team and ensure efficient knowledge transfer to support team for production release
Proactively monitor applications environments to anticipate/remove dysfunction
Maintain industry knowledge related to technology trends
Actively participate /learn new Primavera components, emerging technologies and enabling tools including Mobile. Seek innovative opportunities
Bachelor's degree in Information Systems, Computer Science or Engineering or STEM major or equivalent experience
Significant experience in supporting packaged applications
Significant hands-on experience in administering WebLogic Application Server with installation, support, analysis of logs and performance tuning
Capability to work on multiple small projects in a highly dynamic environment
Significant development experience in web, mobile or database technologies
Strong understanding of networking and security concepts
Working knowledge of SQL, WebLogic, Oracle
Understanding of network standards, such as DHCP, DNS, SSL, TCP, UDP, IP, QOS and ICMP
Understanding of network hardware, including switches, routers, access points and basic network troubleshooting
Experience with Cloud (IaaS or PaaS), AWS is a plus
Solid understanding of advanced software engineering principles
Successful track record of delivering working software quickly and improving it iteratively
Experience and desire to work as part of a multi-faceted team
Significant breadth across IT disciplines (e.g., Public Cloud, Data center systems, client access, database, content & application networking, storage technologies)
Excellent written and verbal communications skills and is able to communicate technology strategy and architecture approach to CoE partner teams
Strong understanding of platform virtualization, data center orchestration (on-demand provisioning), server & application resiliency models

Platform Support Engineer Resume Examples & Samples

Gain solid understanding of the business process, workflows and data
Establish close partnership with the business
Work with project managers during scoping and requirements sessions
Gather requirements and design and deploy functionality to meet business requirements
Assist in technical specifications and other deliverable documents
Develop test cases and plans to complete the unit testing
Provide on-call support for production applications
Develop a deep understanding of applications and integration and bring issues to resolution
Monitor application performance and improve response times
Configure application for the best performance
Plan for and apply application software patches
Become subject-matter expert (SME) on the software packages you are assigned to support

Platform Support Engineer Infrastructure Resume Examples & Samples

Provide inputs to Support Leadership for decision making during Sev1 and High Sev2 incidents
Participate in RCA/post-mortem activities
Good understanding of infrastructure architecture, strong analytical and troubleshooting skills, and excellent communication skills
Drive cross-team collaboration, implementation, process and efficiency to ensure appropriate business response is met during training and sales cycles
Build, manage and support – highly available, secure and scalable - production infrastructure in company’s global data centres
Should have a deep understanding of virtualization concepts
Monitor production environments, troubleshoot alerts & incidents, prevent and fix infrastructure (hardware and software) problems
Evaluate new technologies and make recommendations to improve availability, reliability and performance of the systems supporting company’s external facing applications
Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.)
Perform maintenances after hours and in change windows
Bachelors Degree in Computer Science or a related technical field – or equivalent applied experience
Well versed with Implementation/Configuration and Troubleshooting unix/windows OS’s along with Database installation
10+ years of experience supporting backend Infrastructure for large enterprise companies (OS, Dashboard, Storage etc…)
Experience supporting Azure cloud is a huge plus
Experience with automated deployment and configuration tools like Puppet is a huge plus
Highly skilled in performance tuning and troubleshooting of OS and Database
Familiarity with SaaS or Software Cloud architecture, including web services and application services (deployment, scalability, monitoring)
Understanding of infrastructure and networking methodologies and practices including but not limited to TCP/IP, UDP, ICMP, etc
Experience driving and supporting large technical implementations and solutions

Senior Platform Support Engineer Resume Examples & Samples

5+ years of experience support a mixture of Windows and Linux web-based applications
Must have prior experience with Windows Servers and applications (MS Cluster/MS SQL/IIS), for implementation, administration and support roles
Remote Support Experience covering 24 x 7 mission critical business environment
Prior incident management, problem management and troubleshooting experience preferred
Enjoys working in a collaborative environment
Creative problem solving with web-based applications
Prior experience with understanding network data flow and site-load balancing and networking experience with TCP/IP
Experience with storage solutions, i.e – SAN/NAS
Prior experience with ITIL processes
Prior scripting experience (Powershell, Perl, etc) preferred

Platform Support Engineer Resume Examples & Samples

Plays key role as an individual contributor on large and complex projects
Plans, organizes, and coordinates, complex projects or phases of large projects by estimating work effort and resource needs
Coordinates platform and system architecture efforts with others involved in the planning and development of programming and/or deploying business systems software
Works with vendors to understand system features and requirements, work with M&T support resources to define and design infrastructure components or interactions toward implementing platforms to support business and technology roadmaps
Ensures that work is processed on schedule
Leverages automation and scripting to deploy and manage software systems and web sites. Strong scripting skills or experience with software development is a plus
Two years of college with at least 8 years of professional experience or in lieu of education 10 years of relevant experience
Six or more years of work experience in systems analysis, application development, or platform support
Requires a thorough knowledge of the system development life cycle and application development alternatives
Experience designing solutions, installing, configuring, and managing servers
Experience creating monitoring and maintenance automation scripts
Experience with system design for high availability multi-server multi-site environments
Experience designing high performance, highly available, highly recoverable platform and site solutions using the aforementioned technologies
Experience supporting web sites using a variety of technologies including IIS, IHS, WebSphere, SQL, Windows, AIX, and Linux
Strong troubleshooting abilities
Strong organizational skills to support multiple platforms
Knowledge of configuration, administration and maintenance tasks for Windows, AIX, and Linux servers
Knowledge of configuration, administration and maintenance tasks for SQL databases and servers
Knowledge of setup, configuration, administration and maintenance tasks with WebSphere 7.1, 8.5
Knowledge of setup, configuration, administration and maintenance tasks for IIS, FTP, IHS
Knowledge of the technologies our platforms and services interact with - Networking, Active Directory, Firewall, Network Load Balancer, SAN, DNS, ESB, MQ Series, Mainframe, …
Experience deploying technologies in multiple environment tiers (development, test, certification, production, and DR) to support business partners and internal/external clients through all phases of the application development and deployment life cycle
Experience with Windows clustering for high availability
Scripting/Automation using WMI, PowerShell, VBS, batch file, Korn, BASH, Python, T-SQL
IBM products - WebSphere, FileNet, BPM, MobileFirst, Content Collector, eDiscovery Manager
Experience installing, configuring and supporting SharePoint environments (2007, 2010 and 2013)
Experience migrating from SharePoint 2007/2010 to SharePoint 2013
Experience with configuring and tuning SharePoint Enterprise Search
Experience with SharePoint Farm Administration and site collections
Working knowledge of MS SQL

Senior Platform Support Engineer Resume Examples & Samples

Proactively monitor and address customer issues to understand their root cause and business impact
Work closely with customers and interface with our Engineering, Product Management and Technical Architecture teams to help find solutions for customers with larger scale, higher volume and unique integration requirements
Handle escalations with potential for high impact success and visibility across the organization
Coach other support engineers on difficult technical integration issues

Platform Support Engineer Resume Examples & Samples

Be the main point guard interfacing with other departments to provide escalated engineering services in support of customer implementations and partnerships
Provide leadership in an evolving engineering services process with many moving parts
Triage incoming service cases to determine the appropriate course of action
Perform technical investigations for incoming cases to reach resolutions in a timely manner
Implement requested product enhancements via custom Javascript and CSS
Perform custom reporting using SQL
Define clear and precise specifications for developers from problem/bug reports
Collaborate closely with QA and Engineering to diagnose and document new issues that require development
Provide regular reporting and feedback on case flow and product gaps
2-5+ years experience working in technical role in a software development company on engineering projects and engaging with multiple inter-department stakeholders
Bachelor's Degree in IT, CS or equivalent
Understanding of web technologies and adept at troubleshooting web applications
SQL scripting and reporting
Javascript coding and debugging, preferably using jQuery
CSS/HTML coding and troubleshooting
Preferred coding skills in other languages or ability / willingness to learn
Familiarity with and ability to work with web REST APIs
Experience in working in small fast paced environments with multiple simultaneous tasks/projects
Worked on teams employing Agile development methodologies and tools, such as Jira, Git, etc
A sports enthusiast who has a passion for sports and loves playing sports
Natural problem solver
Great at deductive reasoning; You like to solve puzzles
You have empathy and like helping others
Inquisitive and eager to learn
Thrive in a very fast paced environment
Enjoy facilitating and improving a process
Teammates. You’ll be working alongside incredibly talented, innovative and passionate people that you’ll not only respect, but really like
Student of the Game.You’ll be working in a learning environment, where we invest in your development—think regular speakers, subsidized classes and conferences, and other knowledge sharing
Encourage Your Passion for Sports.You don’t need to sneak a peak at the scores during March Madness or the World Cup. We’re always streaming sports events for all to see or making field trips to the sports bar
Sports Subsidy.You get to play in local sports leagues for free—we pay for your entrance fees
Raise Your Game.You like ambitious challenges, like the opportunity to create products to change the way people experience and enjoy playing sports
Difference Maker.You will make a difference, because you will be working for a company that appreciates the real impact we have on our customers’ lives, and supports the critical role that sports plays in local communities. You can join our charitable initiatives that make this impact tangible

Senior Platform Support Engineer Resume Examples & Samples

Educated to Associate Degree level (Computer Science)
Minimum of 5 years of experience in an Engineering environment. Experience in software development & support
Background in full-stack web development technologies, e.g. Java, Javascript, REST API, PHP, .Net, HTML5
Experience supporting Windows, Mac, and Linux machines
Familiarity with MySQL and database architecture
Background in scripting languages
Experience working with ITIL, Agile, Kanban process

Platform Support Engineer Resume Examples & Samples

Participates in platform and system design efforts with others involved in the planning and development of programming and/or deploying business systems software
Works with vendors to understand system features and requirements, work with the client's support resources to define and design infrastructure components or interactions toward implementing platforms to support business and technology roadmaps
4 years of work experience in systems analysis, application development, or platform support
Knowledge of configuration, administration and maintenance tasks for Windows, Linux servers
Knowledge of setup, configuration, administration and maintenance tasks HTTP Services (IIS, HIS, Apache)
Knowledge of the technologies our platforms and services interact with - Networking, Active Directory,
Experience with IBM products - WebSphere, FileNet, BPM, MobileFirst, Content Collector, eDiscovery Manager
Knowledge of setup, configuration, administration and maintenance tasks for Java base middleware (WebSphere, ColdFusion, BPM, FileNet)
Experience deploying technologies in multiple environment tiers (development, test, certification, production, and DR) to support business partners and internal/external clients through all phases of the

Platform Support Engineer Resume Examples & Samples

Raising changes with Third Party partners
Support 1500 user Cisco LAN across three sites
Run in depth investigations on new issues to provide sufficient information in order to speed up problem resolution
Monitoring of Network infrastructure and Cloud environments
Software SNMPc/Solar Winds. Adjust thresholds and create new alerts based on new functionality
Supporting AWS/Cloud environments
Supporting Cloud user remote access
Network security best practices
Enhancing automation, AWS VPC scripting
Support 1500 user LAN across three sites

Platform Support Engineer Resume Examples & Samples

Build, configure, install PC-based systems and Virtual Machines for deployment in a lab environment, mainly using Linux (CentOS, Red Hat) and Unix (FreeBSD) Operating Systems
Configure and install Nokia and third-party networking and test devices for use in a lab environment. Troubleshoot hardware and network problems in a lab environment
Knowledge of TCP/IP networks, including the ability to troubleshoot basic problems. Familiarity with bridging, routing, DHCP, subnets and gateways, VLANs
Proficient with configuration and administration of Linux (CentOS, Red Hat) and Unix (FreeBSD) operating systems
Programming and/or scripting skills, preferably with Perl and/or PHP
Computer Science Master or equivalent is preferred

Platform Support Engineer Resume Examples & Samples

Build, configure, and maintain Radio Network Systems for deployment in a lab environment
Install and reconfigure Nokia and third-party RN test devices for use in a lab environment. Troubleshoot hardware and network problems in a lab environment
Experience in Installation, Service and/or Deployment of Telecom Networks
Knowledge of TCP/IP networks, including the ability to troubleshoot basic problems
Telecommunication Science Bachelor or equivalent is preferred

Platform Support Engineer Resume Examples & Samples

Defining and optimizing batch schedules and job execution
Support of batch framework and tools in Prod and Non-prod environments
Providing expertise within IT around Oracle coding and batch best practices
Providing out-of-hours support on a team rota basis

Heroku Platform Support Engineer Resume Examples & Samples

Developing resolutions to the root causes of common customer problems
Monitor and address customer tickets to understand common issues
Periodically, you will be required to be on-call for critical support issues opened by our top customers
Assist in development of internal support tools and interfaces
Handle customer-facing communication of platform incidents
Communicate customer issues to other internal teams
Over time, become an expert in specific product areas to be able to address and champion these issues directly
You should have experience as a software engineer and/or white-box tester
Be passionate about helping real customers solve real problems
Have a strong background in web application development using technologies such as

Platform Support Engineer Resume Examples & Samples

Works as part of a support team to prevent, coordinate and represent incidents through proactive monitoring, issue triage and communication
Monitor alerts, respond to incident tickets, and triage issues as required
Escalate trouble tickets according to standard operating procedures and provide support to other technicians/engineers as needed
Provides platform support by answering inbound calls/emails from client supporting organizations and external groups and perform the necessary support required to resolve issues
Provide support during large scale outages and disaster recovery efforts
Create, use and maintain Knowledge Base and Runbook documentation for reference and troubleshooting problems
Shift work and the ability to participate in an on-call rotation as needed is required
Must have 5+ years of development experience with financial services applications and formal education with experience in Computer Information systems (or related field) and customer service
Strong and proven technical skills across various databases including Oracle, SQL Server and DB2. Experience with ETL
Data Architecture, Modeling and Lineage practice and knowledge for data movement and sufficiency
Information Technology Architecture and System and Data Integration knowledge and practices
Proficient in software development life cycle – including requirement analysis, preparing high - level program technical specifications after analyzing business requirements, design, development, testing, implementation, documentation and troubleshooting
Supports the process of translating business needs into formal deliverables
Performing technical maintenance and analyzing and supporting vendor developed applications and products to include debugging and troubleshooting the production environment
Expertise in innovation and the ability to think strategically about how to advance business-led solutions