Support Engineer Senior Resume Samples
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Support Engineer Senior Resume Samples
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AW
A Walter
Alberta
Walter
59511 Bernice Forges
Philadelphia
PA
+1 (555) 290 1996
59511 Bernice Forges
Philadelphia
PA
Phone
p
+1 (555) 290 1996
Experience
Experience
Phoenix, AZ
Senior Openshift Support Engineer
Phoenix, AZ
Lubowitz, Zieme and Kerluke
Phoenix, AZ
Senior Openshift Support Engineer
- Provide status reports and demonstrations to management
- Continually monitor industry developments in Cloud infrastructure developments, tools and products used in the cloud delivery model
- Participate in development of automated delivery work flows using cloud automation and orchestration tools, Unix shell scripting and other deployment tools
- Work with Platform Engineering and Operations teams on the development and delivery of automated solutions
- Assists in development of systems and procedures affecting OSE, design and maintenance
- Performance and Tuning of infrastructure components
- Work with vendors on high priority issues
San Francisco, CA
Senior Engineer Application Support
San Francisco, CA
Spencer Inc
San Francisco, CA
Senior Engineer Application Support
- Coordinating with Hardware Support Team for all System Maintenance related issues such as scheduled patching, hardware upgrades etc
- Provide first level troubleshooting and escalation of network, server and applications issues
- Manage proprietary batch processing
- Assist with configuration of monitoring tools
- Provide telephone support for internal and external groups, including clients
- Troubleshooting issues
- Assist with managing outages and issues as directed
present
Los Angeles, CA
Senior Principal Mission Critical Support Engineer
Los Angeles, CA
Braun-Thompson
present
Los Angeles, CA
Senior Principal Mission Critical Support Engineer
present
- Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance
- Advocate MCS customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs
- Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues
- Assist developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
- Participation in MCS project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities
- Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola Marymount University
Bachelor’s Degree in Computer Science
Skills
Skills
- Working knowledge of Window’s based programs Word, Excel etc
- Good communication skills and flexible schedule
- Solid understanding of UNIX, specifically but not limited to Solaris and Linux RedHat operating systems
- Basic understanding of Equity trading
- Detail oriented
- Basic understanding of networking concepts
- Basic command line familiarity with FTP and SFTP protocols
- Able to work in an exciting and dynamic environment where priorities may shift frequently
- At least 2 years experience performing job function in a Unix environment
- Positive attitude and willingness to learn
15 Support Engineer Senior resume templates
Read our complete resume writing guides
1
Intl Prod Support Senior Engineer Resume Examples & Samples
- Provide high level support of Dell released products through end of service life (EOSL)
- Leads timely analysis of potential product defects identified either through formal escalations within the support organization, Sales teams, Client Services or from hands-on experience
- Works cross-functionally with the engineering teams to carry out action plans to close escalated cases
- Document problems in the support solution database for diagnostics and solution implementation
- Engages external customers directly during issue analysis or to present findings
- Works with quality assurance, services, customer support and sustaining personnel in determining cause of failures, and monitors failure trends
2
Senior SQL Support Engineer Resume Examples & Samples
- Demonstrable knowledge of Windows Server 2012 R2
- Deep Knowledge of SQL Server High Availability Options
- 8+ years’ experience in Operations capacity
- 4+ years’ experience in SQL Server Database Designing
3
Senior Support Equipment Engineer Resume Examples & Samples
- Represent the Commercial Product Line Team at Common Tool Meetings
- Write instructions on the use of the tooling
- Participate in Integrated Product Teams to help ensure Support Equipment designs can be produced, supported and maintained
- Develop concepts for Horizontal assembly/disassembly and A1 Flight Line tooling
- Interface with customer and supplier representatives to identify requirements and resolve maintenance equipment issues
4
Senior SQL Support Engineer Resume Examples & Samples
- Degree or equivalent qualification in Computer Science, Information Systems, Business studies
- Experience in delivering projects using SQL Server and MS technologies in general
- Practical experience in relation to Databases, Microsoft SQL Server, managing hosted solutions, web services
- Experience in the logistics sector would be advantageous
- A good knowledge of Software Engineering principles
5
Senior Laboratory / Support Engineer Resume Examples & Samples
- The successful candidate will have a BSME or equivalent with 3 years of engine testing experience
- Analytical (troubleshooting and analysis) skills
- Ability to learn quickly and retain pertinent information
6
Senior Engineer, PTS Floor Support LEX Resume Examples & Samples
- 60% - Floor Support – Troubleshoot process issues; monitor and evaluate process operation data for upstream or downstream operations including but not limited to cell culture roller bottle/bioreactor and capture step operations, filtration (NF, UF/DF) unit operations, chromatography column performance/integrity and drug substance formulation/bottling
- 20% - Tech Transfer and Continuous Improvement – Work with manufacturing staff to identify opportunities to improve the consistency and robustness of process operations. Provide leadership in the development of mfg. training initiatives. Support Technology transfer process and execute stage gate and other identified technical support deliverables
- 20% - Quality System Support – Lead consistent and well documented response to process operations events to support investigations, deviation closure as well assistance to change control/CAPA as appropriate
7
Senior Telecommunications Technical Support Engineer Resume Examples & Samples
- Take ownership of an individual Telecommunications customer and learn their environment
- Respond to that customer’s inquiries, primarily via email and telephone
- Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
- Provide backup to other senior TSE’s for their individual customers in the event that they are unable to
- Proactively provide suggestions to your customer on ways to improve the stability of their platform
- Work with the Services Account Manager for your customer to ensure that the customer gets the highest level of support and communication from VMware
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Document all technical inquiries; develop and review content for knowledgebase
- Provide training or assistance to junior staff
- Troubleshoot and engage with engineering on customer reported issues
- Previous experience in the Telecommunications industry an advantage
- Hands on experience with VMware ESX Server or VMware products
- VSAN and NSX experience is an advantage
- Networking: Excellent understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design
- UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
- Ability to program and debug bash, perl and python scripts
- Experience with operation and administration of large Windows Server and Desktop Environments
- Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
- Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
- Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
- Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc
- Willingness to travel to customer locations for short periods up to 5 days in the event that your customer has an emergency situation
- Ability to develop a long term business relationship with your end customer
- 72407BR
8
Senior Principal Mission Critical Support Engineer Resume Examples & Samples
- Advocate MCS customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs
- Assist developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
- Participation in MCS project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities
- 5+ years of prior experience in Technical Support and/or 3+ years with development experience
- Comfortable interacting with all levels of customer and SFDC management
- Understanding of database concepts and data management (RDBMS) and SQL
- Any Salesforce Certification
- Second Language Proficiency (German, French, Spanish or Japanese)
9
Senior Openshift Support Engineer Resume Examples & Samples
- Operational support of the infrastructure environment
- Work with vendors on high priority issues
- Rotational 24x7 on call support
- Define technical infrastructure environment for OSE platform
- Develop and automate repeatable tasks
- Assists in development of systems and procedures affecting OSE, design and maintenance
- Participate in product evaluations, design review session, data requirement meetings and consulting with application development products
- Performance and Tuning of infrastructure components
- Review project deliverables for completeness, quality, and compliance with established project standards
- Assisting with communication interfaces/integration to associated systems
- Upholds enterprise policy guidelines and recommends new and improved guidelines
- Partner with architects to design and engineer solutions for customers
- Work with vendor on new features or enhancements
- Hands on experience with Red Hat OpenShift OR professional experience supporting Middleware technologies, such as JBOSS or Websphere
- Professional experience with UNIX and/or Windows
- Experience with Linux
10
Technical Support Engineer, Senior Resume Examples & Samples
- 3+ years of experience with software applications support
- Experience with containerization technologies, including Docker, Kubernetes, or Rancher
- Experience with Linux and UNIX platforms
- Knowledge of the software development life cycle, test driven development, continuous integration, and continuous delivery
- Ability to travel to Ridyah, Saudi Arabia 25% of the time
- Experience with JavaScript frameworks, including AngularJS or React
- Experience in working with API data feeds, ingestion techniques, data mapping, data modeling, and coding
- Experience with monitoring tools, including Consul, Hyperic, Nagios, or SolarWinds
- Experience with application servers, Web servers, and databases, including Jetty, Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, or MongoDB
- Ability to troubleshoot complex issues ranging from system resources to application stack traces
- BS degree in CS or a related field preferred; MS degree in CS or a related field a plus
- Security+ or CISSP Certification
11
Authorization Support Engineer, Senior Resume Examples & Samples
- 4+ years of experience with certification, authorization, and accreditation of DoD IT systems in accordance with applicable DoD directives
- Experience with documenting risk assessment results in eMASS
- Experience with providing guidance to programs in developing their authorization documentation, to ensure consistency, accuracy, and compliance with DoD policy
- Knowledge of the 6 steps of the DoD Risk Management Framework (RMF) in accordance with DoDI 8510.01
- Knowledge of Federal and DoD computer security directives, including Security Technical Implementation Guides (STIGs), the Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST), and commercial best practices
- Knowledge of applicable DoD, USCYBERCOM, and USTRANSCOM security guidelines and best practices
- Ability to provide security engineering guidance to both internal and external program offices, including acting as the client's RMF Subject Matter Expert
- DoD 8570 IAM II Certification required
- Experience with Microsoft server and workstation operating systems, RedHat Linux Enterprise, UNIX, VMware, or operating systems security configurations preferred
- Experience with database functionality and security, including Oracle or Microsoft SQL preferred
- Possession of excellent oral and technical written communication skills
- MA or MS degree in a related field preferred
- DoD 8570 IAM or IAT Level III Certification preferred
12
Senior Test Support Engineer Resume Examples & Samples
- The Primary responsibility of this role is to produce and manage automated electronic test systems for offshore volume production of mechatronic products
- Responsibility for setting the requirements for “Design for Manufacture” and “Design for Test” constraints for new products
- Responsibility for leading the new product development team in a continuous drive to reduce time from manufacturing process, whist keeping product quality high
- Act as technical expert for Testability and Manufacturing for all electronics aspects of new product development
- Support the strategic procurement capability and ensure supplier relationships are managed
- Support in service test system to drive cost and time out of the test process
- Work on a long term roadmap to improve the technology of test allowing faster and more comprehensive testing
- Assist “New Product Development” in automating product verification testing
- Ensure policies, processes and procedures plus appropriate work instructions are in place to define the areas of responsibility and align with other business functions
- Maintain the highest ethical standards, even when challenged
- Understand and live by Esterline’s ethics and business conduct policies
- The ability to write the software for test systems
- Degree / HNC/HND qualified
- Strong practical experience with automated test systems for volume manufacture e.g. LabView®
- Knowledge of Serial Communications (RS232, TTY), embedded communications (I2C, I2S and SPI)
- Desired strong knowledge of audio acoustic test systems e.g. SoundCheck®
- Desired practical experience working with Audio products
- Desired Knowledge of SQL and Data Visualization
- Works under own initiative to results focused objectives
- Articulate and confident with strong personal gravitas. Strong communications skills
- Achieves results through strong leadership rather than authority
13
Contracting Senior Technicial Support Engineer Resume Examples & Samples
- Familiar with Water supply and drainage system Engineering design
- Become familiar with Trane Commercial Chillers, Rooftops, and Air Handler products .Familiar with cooling towers, pumps ,etc
- Develop control box layout designs, wire harness routing and transformer load calculations
- Provide engineering support to the Product Planning and Technical Support Team
- Support the Order Fulfillment teams as needed to address safety, assembly and quality issues
- Identify Water supply and drainage system quality and productivity improvement opportunities
- Execute a wide variety of water drainage or quality and productivity improvement projects
- Bachelor's Degree in Water Drainage Engineering or Water Drainage Engineering Technology required
- Over three years experience in Water Drainage Engineering design
- Strong interest in design of Water Drainage Engineering and Energy efficiency project
- Must be tenacious with quality and customer service orientation
- Knowledge of the appropriate product safety and design standards; including but not limited to ASHRAE 90.1, LEED, GB50189-2015, etc
- Basic experience with 3D-CAD applications such as ProE is a plus but is not required
14
Senior Cisco Ucce Support Engineer Resume Examples & Samples
- Bachelor’s degree or equivalent experience; 6+ years hands-on experience with Cisco IP Telephony/IP Contact Center in a large scale production environment
- Provide support for full suite of Cisco Contact Center and Unified Communications technologies (CUCM, CVP, IPIVR, UCCE and UCCX)
- Expert knowledge of Cisco Unified Communications Manager V8.x, 9.x and 10.x
- Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP)
- Expert knowledge of Cisco Voice XML Gateways
- Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V8.x, V9.x, and 10.x) and Express (v8.x and 9.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.)
- Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting
- Troubleshooting and configuration of all Cisco Unified Contact Center Enterprise components (Routers, Loggers, Peripheral Gateways, AW-HDS)
- Ability to effectively communicate in English to include spoken communication, professional writing, technical writing and effective email writing
- Must be able to solve a wide range of basic to complex problems with general guidance for the accomplishment of short to medium term goals and operating objectives
- Acts independently and exercises independent judgment and discretion within generally defined practices and policies to select appropriate methods or techniques for obtaining solutions
- Experience in planning, development, support, and/or implementation of Cisco IP Telephony/IP Contact Center applications and/or systems in support of general business operations
15
Senior Engineer Filling Process & CMO Support Resume Examples & Samples
- Focuses on filling events – troubleshoots filling/stoppering problems
- Plans and represents Regeneron interests in partner/CMO technical trials for new products and component machinability on the line
- Supports EM/Supply Chain needs for technical input on filling and filtration issues
- Supports creation of formal in-house filling process development methods
- Operates as Subject Matter Expert for deviations encountered during aseptic filling at contract manufacturers, and as a result of inconsistencies in primary container and closure manufacture
- Provides technical input to internal and external groups in order to complete disposition of supply
- Proposes standardization and business process improvements in order to increase efficiency and timeliness
- Provides regulatory filing support for drug product (IND, BLA, MAA, etc.) as well as support during regulatory inspection of site quality systems
- Monitors changing regulatory requirements, industry standards, and best practices for filling. Ensures developments are communicated within the company and appropriately implemented
- Functions as technical liaison internally for Regeneron Quality Control, Quality Assurance
- Travels to manufacturers or business partners, as required
- BS/BA in Engineering required with 5 years of industry experience. Will consider MS in Engineering with 4 years of industry experience
16
Senior Openstack Technical Support Engineer Resume Examples & Samples
- Provide on-site technical support and sustaining engineering services to a strategic business partner in the Raleigh area
- Record customer interactions to detail investigation efforts, troubleshooting, and the resolution of issues
- Work closely with Red Hat development engineers, production support engineers, and technical account managers
- Uphold a commitment to providing the best experience possible for Red Hat customers
- Manage your workload to ensure all customer issues are handled and resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Experience working with Infrastructure-as-a-Service (IaaS) platforms
- Good understanding of Linux command line tools
- Solid development-level experience with Python and experience writing patches
- In-depth knowledge of filesystem standards, network architecture, high availability, identity management, and REST APIs
- Experience with tcpdump analysis, Open vSwitch networking, and MySQL databases
- Upstream involvement in open source projects (patches submitted for upstream inclusion) is preferred
- Commitment to providing the best experience possible for Red Hat customers
17
Senior Engineer Application Support Resume Examples & Samples
- Provide first level troubleshooting and escalation of network, server and applications issues
- Provide telephone support for internal and external groups, including clients
- Modification and/or creation of shell scripts
- Manage proprietary batch processing
- React to alerts received from various monitoring tools following the required protocols
- Assist with configuration of monitoring tools
- Ensure timely submission of daily compliance files and trade reports
- Trade report regeneration
- Assist with managing outages and issues as directed
- At least 2 years experience performing job function in a Unix environment
- Good communication skills and flexible schedule
- Solid understanding of UNIX, specifically but not limited to Solaris and Linux RedHat operating systems
- Familiar with reading and modifying shell scripts (Bourne, Korn, C, Bash Shells)
- Familiarity with UNIX cron job scheduling
- Basic understanding of networking concepts
- Basic command line familiarity with FTP and SFTP protocols
- Positive attitude and willingness to learn
- Team player who is willing to collaborate with operations team members and other groups to resolve issues and meet business objectives
- Must be a self motivated, team player willing to collaborate with the team to meet goals and deadlines
- Able to work in an exciting and dynamic environment where priorities may shift frequently
- Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment
- Working knowledge of Window’s based programs Word, Excel etc
- Bachelors degree or equivalent experience in Unix Operations environment in the industry
- Basic understanding of Equity trading
- Include specific skill levels (years experience, industry experience)
- Experience with tape backup and restore software (Legato, AlfaStor)
- Experience with monitoring tools such as HP OpenView, Concord, Solarwinds
- Experience with maintaining Legato and New AlphaStor applications on a daily basis
- Experience with FINRA OATS file submissions and corrections
- Experience with Nagios monitoring software and configuration
18
Support Engineer Senior Resume Examples & Samples
- Work with the Program Leadership Team and the Government Client to coordinate, schedule and assist in the refresh of Windows based computer systems. This will involve direct customer interaction
- Provide SME-level technical support to installation teams and Government Clients based overseas
- Provide excellent customer service to the government clients
- Complete and submit all reporting requirements in a timely manner
- Lead and supervise small teams of network/systems engineers in the deployment of new Windows based computer systems to replace existing systems
- Contribute to the development of configuration and installation procedures for deployment of converged systems and network platforms
- Troubleshoot/resolve/document any issues/problems during the deployment, update and maintain a knowledge base, and provide excellent customer service to clients at all levels within the organization during the entire process
- Develop and maintain installation documentation and procedures for the installation teams
- Leads and monitors, maintains, designs, installs, and supports Lab network hardware and software infrastructure following processes and procedures
- Assists Network Design and Installation teams with design reviews
- Provides guidance to mid and entry level technicians, if needed
- Must be able to work independently or as part of a small team
- Must be able to work in a time-sensitive environment installing mission-critical systems
- Must be able to develop, maintain, and follow defined processes and document any issues/problems clearly
- Past experience in mid to large scale server hardware refreshes/deployments in a domestic and/or overseas environment a plus
- Advanced level knowledge/experience in Windows Server 2008/2012, Active Directory, VMWare ESXi v5 or later, NetApp Clustered Data ONTAP, Microsoft Exchange 2010/2013, Citrix XenApp / XenDesktop, Cisco Catalyst and Nexus Switches, Cisco UCS Director
- Qualifications: 7 or more years’ experience in IT, network engineering, or systems engineering
- 2 years’ experience in related field can be substituted for each year of the 4 years of college
19
Senior Exercise Support Engineer Resume Examples & Samples
- Provide AFMSTT exercise/event support worldwide to include help desk services to support Government exercises and events wherever/whenever AFMSTT is used
- Develop and deliver training materials and conduct training
- Provide in-depth technical and engineering event/exercise/surge support assistance to help troubleshoot, diagnose, and document issues with AFMSTT
- Lead/support the event execution process, to include: pre-event preparation (development, build, event tests and documentation), model and integration support of event execution architecture, data collection (including trouble reports); reach back (help desk) support, issue tracking and resolution and inputs to hot wash reports
20
Primary Support Engineer Senior Manager Resume Examples & Samples
- People management of senior technical delivery engineers
- Responsible to handle customer escalations and complaints
- Attend face-to-face customer meetings both to present Service Reviews and to deal with complaints
- Lead resolution of critical Incidents relating to customer's IT assets in high pressure situations
- Participate in improving the operational capabilities of the team to enhance the customer's service experience
- Develop the effectiveness and efficiency of the team
- Play a significant role in longer-term planning
- At least 3 years experience in a managerial role within an IT support organisation
- Strong background and work experience in an IT support discipline
- Excellent written, verbal and presentation communication skills
- Excellent computer skills (spreadsheet, documents, presentations)
- Experience in managing within a dotted-line resource model
- Proven ability to work with Fortune 100 customers in pressured or escalation situations
- Demonstrated ability in managing projects or initiatives
- Excellent interpersonal skills and a collaborative management style
- Ability to challenge and debate issues of importance to the organization
- Persuasive with details and facts
- Delegate responsibilities effectively
- Continuous approach to self-improvement
- Degree in a relevant discipline or equivalent experience
21
Senior Ebusiness Support Engineer Resume Examples & Samples
- Assist and develop support reduction techniques to reduce the number of support calls and the resource usage per support call
- Monitor, support and troubleshoot implementation within the ABB Axis Service
- Enhance the IBM WebSphere MQ Series Integrator product and develop document transformation for B2B and EDI
- Provide customer support and resolve client support calls as per the SLA’s and handle customer escalations
- Interpret XML/EDI and proprietary document standards definition
- Develop and maintain user documentation according to Mincom methodologies
- Ensure performance of quality control, Verification and Validation activities
22
Senior Piping Support Engineer Resume Examples & Samples
- Be able to perform or oversee all support engineering functions needed by the project
- Work with minimal supervision/guidance
- Work closely with internal and external piping design, stress and support engineering team members to arrive at the lowest installed cost, without sacrificing engineering quality
- Estimate hours for support design and analysis activities
- Help the Piping Design Lead by monitoring support design and engineering team performance and schedule compliance
- Comply with client contract and company standards in conjunction with Engineering and Project Management
- Capture and communicate best practices with department leads
- Promote teamwork; coach and guide others with less experience
- Be willing to locate in Charlotte, NC
- Experience with MS Excel, Word, Powerpoint
- Experience with Nozzle Pro by Paulin Research Group
23
Senior Hyperion Support Engineer Resume Examples & Samples
- Acting as Technical Authority for Hyperion EPM in OMCS
- As a member of the Cloud Services organization, the focus is to work on production, run and maintain support services. This includes activities such as incident management, analysis of incidents, trouble shooting and maintenance of Hyperion EPM environments
- Following On Demand expert practices, standards and existing process documents
- Delivering production support to the Oracle customer base. This can involve resolving production technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- This position involves strong troubleshooting and consulting skills in a 24x7 customer facing, revenue generating environment
- Very strong understanding of Hyperion EPM based on minimum 5 years’ hands on experience
- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
- Expert level knowledge of Hyperion Essbase Server 11.x and at least one other Hyperion applications like Financial Management, Planning, Performance Scorecard and Strategic Finance and Prior Migration experience of Planning and HFM application from non-prod to Prod environment
- Hands-on experience with WebLogic, ODI, Database, Linux, Windows
- Database / application patching, upgrade and configuration
- OS Administration - patching, disk management, install software LINUX, WINDOWS etc
- Training on new software releases - Oracle database 11g, WebLogic Server etc
24
Senior FMW Support Engineer Resume Examples & Samples
- Acting as Technical Authority for FMW in OMCS
- As a member of the Cloud Services organization, the focus is to work on production, run and maintain support services. This includes activities such as incident management, analysis of incidents, trouble shooting and maintenance of FMW environments
- Following On Demand expert practices, standards and existing process documents
- Delivering production support to the Oracle customer base. This can involve resolving production technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- This position involves strong troubleshooting and consulting skills in a 24x7 customer facing, revenue generating environment
- Expert Level Knowledge in one or more of Oracle FMW products (Oracle SOA Suite, Oracle BPM Suite, Oracle WebCenter Suite, Oracle Data Integrator, Oracle Identity Management, Oracle Access Management, Oracle Traffic Director) versions 11.1.1.4 and higher
- In-depth experience with Installation/Upgrade/Patching/Tuning/Troubleshooting of Oracle FMW products
- General knowledge about JVM internals, SOA and Application Integration, Enterprise Security, Portals, Business Intelligence
- Hands-on experience with JVM, WebLogic, Database, Linux, Windows
- Oracle Database / application patching, upgrade and configuration
- OS Administration(Linux, Windows) – scripting, patching, disk management, install software etc
- Troubleshooting skills for critical Database, Application, Networking and System administration issues is a plus
- Exadata, Exalogic, Enterprise Manager, PAAS, SAAS experience is a plus
25
Senior Engineer Application Support Resume Examples & Samples
- Working with market data and experience with multicast/unicast feeds is necessary
- Supporting the application and troubleshooting the data content of a market data ticker plant and who knows market data specifics as well as has operational chops
- Releasing software to production environment
- Coordinating with Hardware Support Team for all System Maintenance related issues such as scheduled patching, hardware upgrades etc
- Creation and maintenance of scripts to automate repetitive processes
- Troubleshooting issues
- Excellent written and verbal communication skills is required
- Ability to work independently and with the team to complete the projects in time
- Ready to work in shifts and on-call
26
Technical Support Engineer, Senior Resume Examples & Samples
- 8+ years of experience with providing Navy PM, IT, and acquisition services supporting senior leadership
- 2+ years of experience with participating in Interface Control Working Groups (ICWGs), Engineering Review Boards (ERBs), or Configuration Control Boards (CCBs)
- 2+ years of experience with managing a SharePoint repository
- 2+ years of experience with writing SOPs
- HS diploma or GED with 4 years of additional experience in engineering analysis, or AA or AS degree with 2 additional years of experience in engineering analysis
- Experience with supporting C4I systems
- Experience with strategic planning and analysis
- Knowledge of SDRs, waveforms, and network manager products
- Secret clearance
- BA or BS degree in a Science, Technology, Engineering, or Mathematics field preferred
- Project Management Professional (PMP) Certification
- Lean Six Sigma Green Belt Certification
27
Spedi Vt-senior Cable Plant Deployment & Support Engineer Resume Examples & Samples
- Demonstrated experience managing cable plant installation projects
- Ability to manage multiple projects simultaneously
- Demonstrated experience managing multiple subcontractors and vendors simultaneously
- Demonstrated experience with cable plant design and support
- Demonstrated experience developing and recommending operational and organizational process improvements
- Demonstrated experience in providing support for problem resolution during the service delivery period
- Master’s Degree and/or 15+ years of related work experience (typically requires a bachelor’s degree or equivalent and seven to nine years of related telecommunications analysis experience)
28
Senior Pipe Support Engineer Resume Examples & Samples
- Supervise a small team of support engineers and designers on a critical active project
- Prepare and review original pipe support designs and calculations
- Create and evaluate pipe support designs and create calculations to validate those designs
- Plan and schedule team activities with the piping lead
- Proficient in StaadPro, GTSTRUDL and Mathcad, Construction Means and Methods
- Be willing and able to communicate with upper management in a professional manner
- Has a PE and SE in structural engineering, and has practiced as a PE recently
- Code Compliance and Design Experience in ASCE 7, IBC, AISC Steel Construction and Seismic Design Manuals, ASME B31.1
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Senior EDA Layout / Cadtools Support Engineer Resume Examples & Samples
- Develop, maintain and enhance existing PDKs for Keysight/ADS and Cadence/Virtuoso as well as various EM simulators
- Develop software for automation in a variety of languages and APIs (SKILL, AEL, Python, etc.)
- Create documentation and provide hands-on training for design engineers
- Work with vendor partners to track and resolve issues
- Assist with setup and routine maintenance of network equipment used for design
- Implement DIVA and Assura DRC and LVS rule sets for design verification in MMIC and AMS technologies
- Provide user support for internally developed PDKs and software systems for design entry, simulation, layout, and verification
- Install, setup, evaluate, and deploy next generation design environments
- Minimum 4 years of experience in Keysight ADS Support
- Experience with Keysight ADS PDK development including coding for PCells, DRC , LVS, and technology files
- Experience with scripting languages in a Linux environment such as Perl / Python
- Proficiency with Unix / Linux environments
- Familiarity with integrated circuit simulation and physical design concepts and tools
- Experience with AEL and language
- Excellent communication, documentation, and teamwork skills
- Understanding of integrated circuit manufacturing processes and concepts
- Electrical Engineering background
- Digital and/or analog circuit basics
- Experience developing and maintaining PDKs for Cadence including development of SKILL-based PCells is highly desired
- Experience with writing code using OpenAccess API and Python scripting language is a strong plus
- BS in Electrical Engineering, Computer Engineering, Computer Science, or equivalent with 4+ years related work experience
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Senior Software Engineer, Web Support Resume Examples & Samples
- Knowledge of installing & renewing the SSL certificates
- Basic knowledge of java scripting
- Good understanding of SQL scripting & database
- Deployments of new builds according to the business need
- Managing websites
- Basic understanding of schedule tasks
- Basic knowledge on SSRS & SSIS
- .Net skills is an Added advantage
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Senior Tools Support Engineer Resume Examples & Samples
- 3- 5 years developing and supporting tools in a large development environment – with a focus on network/event management systems
- Proficiency in the some of the following programming and scripting languages (PERL, C/C++, Java, JavaScript, HTML/XML, SQL, C#, Shell Script, Python)
- Knowledge of software development processes and Continuous Integration strategies
- Experience with Cisco IOS
- Experience with multiple platform environments (especially Windows and Linux)
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Senior Systems Technical Support Engineer Resume Examples & Samples
- BS in an Engineering discipline or other four year technical degree
- 5 years of experience in engineering support demonstrating success at ever increasing levels of responsibility and project complexity in various industries (Packaging, Paper, Steel, Wastewater, etc.)
- Proven experience and expertise with solving customer automation system issues through engineering support, troubleshooting and design (software & hardware). Must be able to manage multiple problems with changing priorities and interface with all levels of management
- Candidate must be willing to work 2nd shift, OR 3rd shift, OR weekend shift (Friday-Sunday)
- Rockwell Automation will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen
- 5 to 10 years of experience on Low and/or Medium Voltage Drive Systems
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Control Senior Technicial Support Engineer Resume Examples & Samples
- Coordinate the activities of other engineers or technicians assigned to the project
- Identify Extra Low Voltage system quality and productivity improvement opportunities
- Effectively meet the needs of internal and external customers
- Bachelor's Degree in Electrical& Automation Engineering or relevant
- Over three years experience in Extra Low Voltage Engineering design
- Competency in Microsoft products including, Excel, Word, Project, and PowerPoint required. Competency in CAD drawing software
- Ability to lead a team or work as a member of a team
- Knowledge of the appropriate product safety and design standards; including but not limited to GB50314, LEED, etc
34
PM Radars Senior Test Support Engineer Resume Examples & Samples
- Designs and develops technical training curriculum and programs, both on-site and on-line, for employees on various software and/or hardware applications and systems. Works with applicable business unit/area to establish content, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee
- Researches, designs and develops technical and user manuals to support training. Works with engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features
- Conducts advanced level training courses, both on-site and on-line, for highly complex applications and systems to include lectures and hands-on sessions
- Works with business units/technical areas to conduct needs assessments to ensure training needs are met
- Reviews and analyzes course evaluations to determine effectiveness of training sessions. Implements revisions to course materials as necessary to improve training effectiveness
- Reviews external training programs to determine feasibility of purchase. Delivers pilot (alpha and beta) classes, tests and evaluates curriculum, makes recommendations as appropriate
- Keeps informed of and maintains proficiency with company products
- Bachelor's degree in business administration, computer science, engineering or related field preferred
- Seven or more years of technical training experience
- Experience working with company software, systems, applications and network products DAU Level I Certified (ACQ101, SYS101, LOG101, LOG102, LOG103, CLL008, and CLL011)
- Strong communication skills to develop training manuals and procedures
- Strong presentation skills to train and educate employees on technical material and applications
- Strong interpersonal skills for interacting with all levels of employees
- Strong comprehension skills for understanding products and applying knowledge to presentation
- Strong personal computer and business solutions software skills
- Ability to maintain high level of confidentiality regarding employee information
- Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields
- Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
35
Controls Senior Technicial Support Engineer Resume Examples & Samples
- Familiar with Extra Low Voltage system Engineering design
- Provide guidance to designers,sales , project managers and other team members
- Execute a wide variety of Extra Low Voltage or quality and productivity improvement projects
- Strong interest in design of Intelligent Building Engineering project
- Excellent technical, analytical, and problem solving skills
- Six Sigma Green Belt or Lean Six Sigma trained or certified a plus but is not required
36
Senior Tech Support Engineer Application Management Resume Examples & Samples
- Providing applications support from the service provider on behalf of the application user community and manages expectations whilst delivering a high level of service within an SLA driven environment
- The successful candidate will have a solid technical and functional background in application support
- You will need to ensure that quality is not at the detriment of delivering value for money so you will be expected to identify and drive improvements across the Application Portfolio group
- This is a global 24/7/365 support role with our customers being across the time zones from east to west and you will be required to be on call and help meet SLAs
- Reporting into the Service Manager the successful candidate will deliver support and project work to both internal and external users ensuring we are providing an excellent level of second line customer service to our clients at all times
- The candidate will investigate and resolve functional and environmental support incidents, propose and possibly escalate calls to the next level/team, suggest development code solutions, deploy software release to production environment, adhering to support process and procedures
- A flexible approach to work and willing to put in extra effort to achieve deadlines and the ability to adapt to changing priorities
- Ability to work well within the teams and be able to both listen to others' ideas as well as putting across their own in a confident, helpful manner
- Able to work effectively in situations which are uncertain or ambiguous i.e. a proactive and tenacious approach to solving problems
- Manage business expectations through effective communication with other technical teams,
- Minimizing outages to production systems and producing root cause analysis
- Reporting on incidents, problems and detailing trends
- A computer science or similar degree is a must
- Good awareness of Service Management principles and associated processes especially including incident and problem management
- Fluent English language skills: Able to understand and clearly pass on complex technical solutions to other stakeholders verbally and in writing. This may also include some contact with end clients, e.g. during requirement capture and through providing updates
- Time management skills: A demonstrable consistent track record of delivering robust "proven" solutions within a set deadline
- Experience providing software / applications support within a media and broadcast SLA driven environment is desirable
- Excellent customer service ability, strong communication skills and the ability to see technical queries through to resolution
- Excellent problem solving skills to identify root cause and permanent resolution
- Commercial experience of working on and running large web application infrastructures
- A broad understanding of Application & IT Infrastructure
- Apache
- Nignx Web Server/Proxy
- Diva, Transcoding
- Tomcat
- UWSGI
- TOAD
- FTP Clients/Servers
- Solutions
- QC Solutions
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Senior Advanced Materials Support Engineer Resume Examples & Samples
- Bachelor's degree or foreign equivalent, Specialized/technical training, Combined experience/education as substitute for minimum education
- 7+ years of experience with laboratory equipment and research protocols
- 7+ years of experience with computer analysis techniques and ability to provide routine analysis and interpretation of research date
- Bachelor's degree or foreign equivalent in materials science, chemistry, physics, chemical engineering or a related field from a 4-year program
- Proficient in data analysis, DOE, statistical methods
- Expertise in the portable electronic device space in addition to the Minimum Field of Expertise or familiarity with: Mechanical testing including: Adhesion, abrasion, impact Static & dynamic tensile, shear, compression, bending stiffness & strength
- Scratch, indentation, hardness, roughness
- Electrical testing including: Conductivity, dielectric constant & loss ESD, EMI, electrolytic corrosion
- Appearance testing including Color, gloss, texture
- Haze, optical & IR transmission, birefringence, iridescence
- Microscopy, rheology, viscometry, & thermal analysis techniques
- Wet lab procedures, cross-sectioning & sample specimen preparation
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Senior Manager of Business Support Engineer Resume Examples & Samples
- Creating a 12 month project plan taking immediate needs and long range goals into account
- Overseeing the project pipeline; managing backlog; assigning projects
- Mentoring and developing your team
- Interfacing with users throughout the organization to understand their needs
- Leading project meetings
- Working with the IT team in New Zealand, transitioning responsibilities and bringing duties in-house
- Performing code review
- 3 to 5 years of experience leading, coaching and developing a technical team
- 5+ years of programming experience with C#, C++, Java, or similar
- In our mixed environment we use technologies including PostgresSQL, Business Objects, Node.js, .NET; experience with any or all of these technologies is a plus
- A bachelor’s degree in Computer Science, Software Engineering or other relevant focus
- Outstanding communication and interpersonal skills with the ability to interact effectively with multiple levels and titles of internal and external stakeholders, including senior leadership
- The ability to effectively coach and mentorStrong technical assessment, troubleshooting, mathematical, and analytical abilities
- A passion for software and a desire to keep up-to-date with cutting edge technology
- The ability to perform well in the dynamic atmosphere of a rapidly growing technical company
- Strong organization and prioritization skills
- A track record of successfully delivering challenging projects on-time
- Self-motivation and self-discipline, and the ability to achieve goals independently as well as to contribute effectively as a team member
39
Senior Proposal Support Engineer Resume Examples & Samples
- 1) Maintain working relationships with Sales Support, Product Line Manager, Equipment Engineering, and Procurement departments to coordinate resources and expertise in support of Modular Proposals
- 2) Receive Invitation documents for Opportunities and plan the response with Sales Support. Set Promise Dates with Sales Support and perform cost and cash estimating with proposal document generation in time to meet project needs
- 3) Co-ordinate and document reviews of Customer issued Technical Specifications with support of engineering disciplines. Develop estimates for cost of compliance to these specifications. Develop Lists of Exceptions, Clarifications and Deviations as necessary
- 4) Own and develop project specific cost workbooks, cash flow models and proposal documents as required by the Project and the Customer. Gain internal buy-in of project and proposal plans so that Sales Support can take Ownership and navigate the opportunity to sale. Support the review of project details, including cost review, with business and executive management
- 5) Participate in Commercial Project Readiness (CPR) meetings to evaluate plans for transfer of material and services during the course of a project between UOP, vendors and customers, from local and international taxation and law compliance perspective
- 6) Coordinate all project development activities with support groups such as Engineering, Project Execution and Procurement. Expedite those efforts to keep overall project timeline intact
- 7) Support always, lead upon request; multi-discipline teams to review project plans, cost, product positioning and sales strategy. This may include participation in and coordination of technical clarification meetings. Prepare Proposal Support handover package to Project Management for sold projects
- 8) Incorporate equipment improvements and innovations into standard proposal costs and design details. Coordinate key supplier list for all equipment within a product line between engineering and procurement
- 9) Maintain various databases of project costs, resources and schedules for product lines
- 10) Develop and implement methodology and work process for identifying opportunities for standardization
- 11) Proposal Support for Refining & Petrochemical Modular Projects, including development of Technical Proposals, Specification Review, RFQ’s for Sub-vendors, Internal and External Cost Analysis, Proposed Execution Plans etc
- B.E. / B. Tech. degree in Mechanical / Chemical / Instrumentation / or Electrical Engineering with a minimum of 10 years in the refining, petrochemical or gas processing industries is required
- Strong interpersonal, presentation, organization, and cost analysis skills are required
- Experience in refinery, petrochemical, gas processing technology, engineering, equipment or construction project management, or modular unit fabrication is required
- Prior sales, sales support, project execution and engineering experience is ideal, experience working for or in an EPC office is a plus
- Management/Business Management skills/Financial acumen in general is required. Prior cost estimating experience and project management is highly beneficial
- Adept use of database, spreadsheet and other various software tools is required. These include Acrobat, Excel, Crystal Ball, Minitab, MS Project and MS Word
- Ability to work independently and ability to multi-task using comprehensive problem solving skills
- Experience in change management and in working across functional lines and organizations is considered ideal
- MBA is useful for working with Business and Sales teams in cash forecasting and risk management
- Ability to travel up to 10% annually
40
Senior Pre-sales Business Support Engineer Resume Examples & Samples
- Highly organised and methodological task processing
- Industry and product knowledge or interest in any of the following domains
- Ability to generate/capture, manipulate, explore and analyse data
- High Microsoft Excel and PowerPoint capabilities
- Scripting programming knowledge
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Senior Software Engineer Application Support Resume Examples & Samples
- Decide what work needs to be done; allocation of tasks within the ASG teams (often as a collective decision)
- Influence allocation of tasks within Dev Ops teams according to priority (often as a collective decision)
- Decide implementation approaches, and manage the associated risks/issues within the area's chosen standards to fulfil the requirements of the solution
- Decide when to call for peer/supplier technical reviews, and when to escalate any issues from delivery reviews or service which effects incidences to the appropriate person e.g. Account Manager, TDM, and Expert Software Engineer
- Decide when the overall solution developed by the team is ready to deploy
- Oracle database and PL/SQL development
- Unix Shell Scripting & ETL tools ( ODI, Informatica)
- Bigdata tools and technologies
- 5 Key Skills must be evidenced in the CV
- Have strong technical problem solving and analytical skills with enthusiasm for resolving issues
- Have a good understanding of Oracle application development (PL/SQL) and UNIX shell scripting. ETL tools knowledge like ODI and Infomatica experience is desirable
- Have ownership experience, for problems which have a significant risk to a team’s delivery
- Possess and ability to manage workstacks for a team and wider matrixes dev ops teams
- Have strong Communication skills
- LI-SW
42
Senior Openshift Support Engineer Resume Examples & Samples
- Part of PaaS (Platform as a Service) Delivery team responsible for delivery of middleware platforms (such as WebSphere, JBOSS, HIS & APAWS), enterprise database platforms (such as Oracle , SQL Server , MySQL), Queuing platforms (WMQ,RabbitMQ) and other platforms offered within the organization
- Automation of software installation, configuration, upgrading / patching of middleware and database platforms using orchestration software and tools
- Work with vendors on high priority issues, new features and / or enhancements
- Work with cloud automation and orchestration tools such as VMWare vRealize Suite, HPOO, HPSA, HPCSA, or Openshift
- Actively participate in design, development, QA of PaaS offerings
- Continually monitor industry developments in Cloud infrastructure developments, tools and products used in the cloud delivery model
- Work with Platform Engineering and Operations teams on the development and delivery of automated solutions
- Participate in development of automated delivery work flows using cloud automation and orchestration tools, Unix shell scripting and other deployment tools
- Provide operational support of the infrastructure environment
- Participate in rotational 24x7 on call support
- 4+ years of middleware platform experience on platforms such as WebSphere, JBOSS, HIS, APAWS or databases such as Oracle, SQL Server or MySQL
- Professional experience working with middleware and database platforms
- Professional experience in a Technical Support role
- Willingness and ability to participate in 24x7 on-call rotation
- Professional experience with PaaS
- Experience in Capacity Planning – quantity and size of platforms, application servers based on the Non-Functional Requirements
- Experience in Design and provisioning infrastructure for middleware - (JBoss) applications, databases (Oracle preferred) OR professional experience supporting Middleware technologies, such as JBOSS or Websphere
- Knowledge of Cloud Platform development tools such as VMWare vRealize Suite, HPSA, HP Operations Orchestration (HPOO), HP Cloud Service Automation (HP CSA) and other VMWare tools
- DBA experience and / or working knowledge of Databases
- Professional experience with Unix
- Professional experience with automation of software installation, configuration upgrading / patching of middleware and database platforms using orchestration software and tools
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Technical Support Engineer, Senior Resume Examples & Samples
- Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform
- Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges
- Bachelor’s degree in Computer Science, Information Systems, or similar fields
- Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)
- Working knowledge of Oracle or SQL RDBMS
- Experience working with technically diverse teams
- Strong verbal and written communication skills. Channel of communication may include online community forum
- Customer Satisfaction focus, both internal and external, with strong relationship skills
44
Senior Metrology Support Engineer Resume Examples & Samples
- To work with the mechanical, software and metrology design teams to test the metrology performance of CMM products, providing detailed analysis of test results
- To assist the CMM customer support team with diagnosing and resolving customer issues, including visiting customer sites to perform tests when necessary
- To carry out formal system testing prior to UCC software releases
- To provide metrology sign-off of UKAS accredited ISO10360 and ISO17025 activities, including approval of equipment calibrations and customer test certificates
- To educate Renishaw engineers (UK and overseas subsidiaries) in all aspects of CMM system error mapping and metrology verification, by both generating written training material and providing oral training sessions
- Knowledge of advanced data analysis techniques including data fitting algorithms
- Practical experience of error mapping
- Experience in installing CMM control systems
- Basic software programming skills, preferably in C#
45
Technical Support Engineer, Senior Resume Examples & Samples
- 8+ years of experience with F–16 or F–15 aircraft avionics and automatic test equipment
- Experience with technical or engineering documentation update activities
- Knowledge of F–16 Avionics and Depot Operations
46
Technical Support Engineer, Senior Corticon Resume Examples & Samples
- Take ownership and manages customer cases and customer expectations effectively and professionally
- Document product defects and feature requests clearly in the corresponding systems. Provide Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary
- BS or MS in Computer Science or Software Engineering
- Solid coursework and/or internship experience using Java or another Object Oriented Language
- Solid coursework and/or internship experience with web development
- Experience as an intern or coop in implementation, support or development in enterprise business applications using Java and other web related technologies
- Working knowledge/ understanding of SQL and Database technologies
- Working knowledge/ understanding of XML, HTML , REST, SOAP, SSL , HTTP etc
- Working knowledge/ understanding of Eclipse or other such IDE's
- Comfortable working on both Unix and Windows operating systems
- Comfortable working with different application servers
- Strong problem analysis ,diagnostic and solving skills
- Learns new technologies independently
- Works independently and meets tight deadlines
- Not afraid to ask questions and willing to seek out answers
- Excellent interpersonal skills in order to interact with peers on premise and remote
- Adapt to new web technologies along with advancements such as OS, cloud and mobile computing
- Experience with Groovy, Grails, ExtJS, JavaScript, and related web technologies
- Exposure to installing, configuring and administering Web-based applications, Relational Databases
- Familiarity with software development tools and environments
- Experience in an agile scrum development environment
- Experience with cloud application development is a plus
47
Technical Support Engineer, Senior Resume Examples & Samples
- Work with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to deployment, customization or operation of the integration of CAD products with PTC’s Enterprise Product Life-Cycle Management System
- Take a leadership role in internal and external Projects around supporting our customer’s success
- Bachelor’s degree in Computer Science, Information Systems, or Engineering
- 3 years experience using Java or experience using another Object Oriented Language
- 3 years of Database experience in Oracle or SQL Server
- 3 years experience using Unix and/or NT operating systems
- Extensive experience with aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, and CAD Interaction)
- Bachelors degree in Computer Science, Mechanical Engineering, Manufacturing Information Systems, Electrical Engineering or similar fields
- US Citizens are preferred
48
Technical Support Engineer, / Senior Resume Examples & Samples
- Escalate issues to management or other team members
- BS in Computer Science, Computer Information Systems with 6-9 years’ relevant product experience, or MS with 5-8 years relevant product experience, or equivalent experience or degree
- Knowledge/experience with Windows, UNIX and Linux
- Knowledge/experience with databases
49
Technical Support Engineer, Senior Resume Examples & Samples
- Experience with Visual Studio 2017
- Knowledge of SQL
- Knowledge of C#
- Knowledge of Java and GIT
- Ability to interface with senior leadership and government personnel
- Ability to mentor junior technical team members
50
Tech Support Engineer, Senior Resume Examples & Samples
- 8+ years of experience with F–16 or F–15 aircraft avionics and automatic test equipment maintenance
- Experience with Air Force instructions and polices
- Experience with risk mitigation plans
- Experience with SERD packages
- Experience with project master schedules and program engineering documentation
- Possession of excellent time management and analytical skills
51
Senior Ebusiness Support Engineer Resume Examples & Samples
- Ensure the availability of managed eBusiness Applications for use with regular customer and operational KPI adherence reviews as defined by the business
- Monitor, support and troubleshoot implementations within the ABB Axis service
- Provide Level 2 and Level 3 support for the hosted Axis environment and application
- Application and system management tasks e.g. application monitoring, system queue operation, optimisation of processes, execution of patch and\or code migration
- Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause
- Maintain the documentation and processes of managed for administration and support
- Comply with existing Cloud Services Change Management procedures internally and provide required management of external customer change management procedures
- Ensure all activities are in line with the Cloud Services business direction for globalization and consistency between operational groups as defined by Cloud Services Management
- Java/J2EE development
- JBoss Application Server
- XML and/or EDI and related standards
- SQL programming
- Development and Support of B2B applications and\or environments
- Experience in source code management tools and procedures
- Experience in IT Service Delivery Role
- ITIL Certification at Foundation level
