Customer Service Sales Resume Samples
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Customer Service Sales Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the customer service sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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BH
B Hammes
Berry
Hammes
22359 Curt Roads
Chicago
IL
+1 (555) 527 6959
22359 Curt Roads
Chicago
IL
Phone
p
+1 (555) 527 6959
Experience
Experience
Dallas, TX
Customer Service / Sales
Dallas, TX
Olson LLC
Dallas, TX
Customer Service / Sales
- Perform all other duties as assigned
- Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire
- Provides accurate information to the customer. Explain products and policies so the customer in a clear, concise manner
- Continually learning and developing knowledge of Bank products and services
- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
- Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
- Responsible for providing effective leadership and support to entry level Service to Solutions professionals
Detroit, MI
Customer Service & Sales Representatives
Detroit, MI
Christiansen-Rosenbaum
Detroit, MI
Customer Service & Sales Representatives
- Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
- Articulate the advantages of our company over the competition
- Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
- Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
- Summarize every interaction to prevent repeat calls or cancellations
- Stay informed of current competitive offers and products in order to position company products/services in a confident manner
- Adhere to quality standards, meeting sales and performance goals set by management
present
Philadelphia, PA
Inbound Customer Service & Sales Consultant
Philadelphia, PA
Cormier-Marks
present
Philadelphia, PA
Inbound Customer Service & Sales Consultant
present
- Assist Team Leaders with recommendations for improvements to established procedures and processes
- Perform other duties as assigned by Concentrix management
- Communicate effectively with customers, peers, support personnel, and management
- Fun, modern and exciting place to work with excellent staff facilities
- Displaying professionalism with all levels of people including senior management and executives
- Comply with team guidelines set by the Team Leader or other CONCENTRIX management
- Identifying opportunities for improvement both for Concentrix and our clients
Education
Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
University of California, Irvine
Bachelor’s Degree in Courtesy
Skills
Skills
- Excellent attention to details
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Excellent customer service skills or contact center knowledge and focus, communication, problem solving, analytical, and organizational skills
- Strong customer focus
- Ability to work weekends, either rotating or set days as outlined in the job requisition
- Intermediate proficiency (1-3 years of experience) in written and verbal communications
- Strong evaluation and analysis skills
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition
- At least an intermediate ability in computer skills
- Strong team player
8 Customer Service Sales resume templates
Read our complete resume writing guides
1
Manager of Customer Service & Sales Resume Examples & Samples
- Lead, coach and model exceptional service at every customer interaction
- Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
- Lead and coach the team on advice giving strategies to improve the overall customer experience
- Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
2
Customer Service & Sales Senior Supervisor Resume Examples & Samples
- Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
- Lead and coach a team of approximately 15-25 representatives in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes
- High school diploma / GED required (BS/BA preferred)
- Supervisory experience required (direct line management experience in a call center or production environment preferred)
- Familiarity and understanding of financial industry preferred
- Solid leadership skills and ability to direct and motivate staff with integrity and ethics
- Effective planning and organizational skills
- Solid PC skills (Microsoft Office)
3
Customer Service & Sales Rep-one Main Financial Resume Examples & Samples
- Minimum of two years directly related sales experience in a similar industry
- Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity
- Be able to work flexible hours
4
Customer Service & Sales Rep Resume Examples & Samples
- 1) High School diploma or equivalent
- 2) Minimum 3-6 months of either office, clerical, or customer service experience
- 3) Must have strong sales experience
- 4) Able to work at any Oceanic location
- 5) Willing to work any shift schedule
- 6) Proficient on the computer including a working knowledge of Windows and Word
- 7) Stable employment history
5
Customer Service Sales Assistant Resume Examples & Samples
- Outgoing and approachable
- Knowledge of what credit memos and invoices are
- Familiarity with Quick Books
6
Customer Service Sales Support Resume Examples & Samples
- Represent the Company accurately, communicating effectively with customers and the sales force regarding the adidas product line, policies and procedures
- Responds to inquiries regarding product, availability and substitutions in a professional and accurate manner
- Answers phone calls from accounts or the sales force regarding orders, inquiries and issues
- Work with Sales Team to build proactive calling plans for set account base. This will include at minimum weekly outbound calling, call reporting, sales order input, sales program promotions and assisting accounts with electronic order entry of all order types,
- When applicable become the key contact for accounts and continue to work with Sales (Rep/Manager) to communicate issues and account status
- Completes all required maintenance at the account and order level as: revision; cancellations; special instructions, customer master, etc
- Documents customer comments, as well as, reports recurring and potential customer complaints/problems to CS Management
- Staffs multiple incoming CS phone lines as required daily
- Assists the CS Department with order entry, as needed, such as during a booking window
- Executes and performs various tasks as needed per CS Management
- Ability to perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies while maintaining a flexible approach to enforcing these policies
- Strong Computer skills (Word, Excel)
- Ability to communicate company policy, process and product effectively with accounts via phone and email
- Basic sales skills required, including but not limited to presentation skills both written and verbal
- Ability to think on your feet and ask probing questions to uncover needs based selling
- Ability to travel when required (less than 10% of time)
- College Degree preferred plus 2 years or more related experience and/or training; or equivalent combination of education and related work experience
7
Customer Service & Sales Specialist Resume Examples & Samples
- Excellent customer service skills or contact center knowledge and focus, communication, problem solving, analytical, and organizational skills
- Must be able to multi-task and work within deadlines
- PC knowledge
- 10-key and typing proficiency
- 2+ years of customer service, research, and/or 1 year in the financial industry
- Must be able to lift up to 20 lbs
- Bilingual with proficient in Spanish
- Adaptation to change, initiative to understand business unit objectives and end-to-end processes
- Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction
8
CAE, Customer Service Sales Resume Examples & Samples
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.-Elicits and records customer information and inquiries using a computerized system
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.-Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate
- Supports Other lines of business as call volume dictates.-Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
- Attends training as required.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.-Other duties and responsibilities as assigned
9
Customer Service & Sales Rep-mililani Resume Examples & Samples
- Minimum 3-6 months of either office, clerical, or customer service experience
- Must have strong sales experience
- Willing to work any shift schedule
10
Customer Service / Sales Assistant Resume Examples & Samples
- Order Management and Order Entry
- Monitor Inventory and available to sell
- Liaison between sales, production, and warehouse
- Maintain showroom
- Go to trade shows
11
Director of Customer Service & Sales Resume Examples & Samples
- This is a managerial position that oversees staff and is responsible for their supervision and productivity
- This position works in a creative and collaborative team environment where change is embraced and innovation is encouraged
- Works closely with external staff to develop sale strategies, ticket prices and promotional materials to engagement fans and increase sales
- Work closely with the Asst. Dir of Ticket Operations to insure that all online ticket information is up to date and system is functioning correctly
- Ability to handle a large volume of cold calling and prospecting through phone, email, and mail
- Maintain and develop relationships with season ticket holders and Mean Green Club donors
- Ability to provide ideas and develop programs to further the season and group ticket sales programs
- Knowledgeable of athletic facilities and capable of coordinate and/or providing group tours for potential customers
- Ability to recognize customers with propensity to give to the Mean Green Club and help meet the overall goals of the Department of Athletics
- Attend out of office functions and networking events promoting North Texas Athletics (includes meeting with customers to ensure client satisfaction)
- Involvement in game-day activities and promotions for North Texas Athletics
- Work with related departments to maintain and develop a high level of customer service
- May be required to offer ticket operations support for various athletics events
- May be assigned other duties pertaining to North Texas Athletics
- Must comply with all State of Texas, University of North Texas, NCAA, and Conference USA rules and regulations
- Any specialized certification as requirement by the department
- Master's Degree
- Customer Service & Sales experience in Sport Environment
12
Customer Service Sales Support Resume Examples & Samples
- Answers phone and responds to inquiries from accounts or the sales forces regarding orders, issues, product, availability and substitutions in a professional and accurate manner
- When applicable become the key contact for accounts and continue to work with Sales (Rep/Manager) to communicate issues and account status. Completes all required maintenance at the account and order level as: revision; cancellations; special instructions, customer master, etc
- Staffs multiple incoming CS phone lines as required daily and assists the CS Department with order entry, as needed, such as during a booking window
- Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment. Strong Computer skills (Word, Excel)
- 1 to 2 years of applicable CS experience
13
Customer Service & Sales Consultant Resume Examples & Samples
- Assist customers with their inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
- Provide world-class customer service during every customer interaction
- Collect relevant information to address the customer's issue, and identify and develop a practical resolution
- Find customer answers quickly and accurately while using multiple resources
- Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards, etc.)
- Minimum 1 year of experience in a target-driven sales role
- Comfortable working in an environment that is sales-target driven
- Bilingual with French and English, written and spoken an asset
- Must be comfortable working in a highly structured, sales driven environment
- Possess superior multitasking abilities
- Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required
- Must be punctual and committed to work schedules
14
Customer Service / Sales Assistant Resume Examples & Samples
- Keep team and supporting departments up to speed on upcoming projects and events
- Create and maintain supporting schedules
- Perform Continuous Improvement evaluations to ensure that practices are in line with what is best for the customer (constantly changing). Identify areas for potential cost and time savings
- Manage data integrity of customer account information
- First point of contact for Liberty Accounting department for customer accounts
- Maintain files and create spreadsheets as need for the customer for long term account maintenance
- Work with internal departments to research and problem solve customer ordering issues. Correct with customer and/or report to correct internal department
- Provide customer service and operations with program and product information to assist with calls and orders
- Collaborate and support sales and marketing on new program launch initiatives by completing tasks according to the project timeline. Verify store counts for all projects
- Coordinate all new store set up schedules and shipments with customer, customer service and operations
- Confirm that pricing is set up on the appropriate pricing adjustment schedule prior to receiving orders. Confirm that pricing is set up correctly with customer
- Collaborate with customer to make sure that orders are received timely and accurately
- Enter cross reference numbers
- Work with planning to understand customer’s inventory needs
- DATA SYNCH implementation and maintenance for customer where applicable
- Responsible for maintain item information on customer websites where necessary
- Develop SOP’s for all processes
- Manage Customer information including contacts and locations. Maintain a store matrix file to show which stores carry which programs and sets
- Participate in sales meetings, trade shows and special projects as directed by management
- Assist and train less experienced sales support team members
- Maintain master files that show specific item information for all customers’ programs
15
Inside Customer Service Sales Specialist Resume Examples & Samples
- Main objective of this role is to increase our sales efficiency and improve our communication with and support to our existing installed base customers
- Interface with sales, value providers, and customers, to understand after sales requirements and needs which will help ensure that we submit correct and complete proposals
- Maintain Robot Care price lists, Standard System service product information support sales team with generating proposals & spare parts lists
- Improve our communication and support to our existing Customers by being their primary contact regarding back end aftermarket proposals, spare parts, pricing, and product questions
- Receiving PO’s from customer and confirming pricing and terms are consistent with the quote sent to customer
- Back up for Spare Parts coordinator during high volume and vacation periods
- Processing of customer orders following ABB processes and procedures
- Develop a good relationship with Global Customer Service sales support teams
- Manage local spare parts inventory and usage
- Assist other department staff as required
- Assist Service BU Manager in the establishment and implement departmental objectives
- Performs other duties as assigned by Service BU Manager
- Ensure that all business activities are performed with the highest ethical standards
- Adhere to all health and safety rules and procedures
16
Customer Service Sales Support Executive Resume Examples & Samples
- To handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
- Resolve and process all customers’ enquiries, requests to the departmental mission statement
- To ensure fulfilment of orders where possible
- Investigate and pro-actively resolve any customer complaint to the departmental standards
- To accurately record and process all call/customer information on to the Customer Service computer systems
- To work as part of a team towards meeting and achieving, individual, team and department objectives
- To work with and support all internal customers within and linked with the business
- To take relevant decisions and actions regarding all customers enquiries, requests and complaints within the business and departmental working practices and processes
- To plan working day and prioritise relevant tasks
- To be able to communicate with both external and internal customers at all levels
- To have a continuous and high-level focus on customer service
- Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level
- To add to and aim to improve the working environment for individual, team and departmental levels
- To ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities and these are fully owned either by agent or internal customer
- Communication & influencing skills
- Listening skills
- Quality orientation
17
Alorica Customer Service / Sales Resume Examples & Samples
- Resolve customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
- You will promote and sell products and services by emphasizing product features based on customers’ needs
- Utilize computer system to verify and document customer requests
- Continually improve your knowledge of company services and promotions
18
Customer Service & Sales Representatives Resume Examples & Samples
- Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
- Articulate the advantages of our company over the competition
- Communicate information during the initial call to minimize the need for future contact and escalation
- Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details
- Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution
- Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
- Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
- Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer
- Summarize every interaction to prevent repeat calls or cancellations
- Stay informed of current competitive offers and products in order to position company products/services in a confident manner
- Adhere to quality standards, meeting sales and performance goals set by management
- Execute email and Live Chat as needed
- Protects all customer information in a professional and confidential manner
- Ability to navigate through multiple systems and resolve complex multichannel issues
- Successfully attain Level 1 Saba Certification
- Other tasks as assigned
19
Customer Service & Sales Rep Resume Examples & Samples
- Knowledge of various types of accounts and Customer Service Department
- Able to speak clearly when dispatching, and performing the receptionist functions
- May perform customer mail, balance payment batches and enter into billing system
- Uses computer, data entry, and 10-key skills to balance payment batches enter into billing system
- Uses general knowledge of non-pay accounts, performs collection duties through persuasive verbal communications
- May lift converters, which weight up to 8 lbs
- Stable employment history
20
Customer Service Sales Manager Resume Examples & Samples
- Drive thorough analysis of Philips customer profile in the country. This includes regular reporting of key performance indicators such as Extended Warranty, Contract Penetration, Warranty Conversion, Contract Renewal, Revenue booking & Software Maintenance Agreement (SMA) capture rate
- Align, create and execute portfolio’s service business plan that is in line with overall commercial strategy and in close cooperation with the Markets
- Create and implement business growth programs which fit to local market requirements based on knowledge about customers & Philips Customer Service offering
- Establish Standard Way of Working that Philips Channel Partners shall adhere to and in alignment with Country teams, Quality & Regulatory & Service Operation teams
- Coordinate & localize global implementation & deployment initiatives in order to ensure the most effective impact for the local markets. In the same manner, he/she needs to channel up the critical requirement that the region/country needs for success
- Drive CS business reviews with markets and reporting on regular basis and define & execute corrective actions when applicable
21
Customer Service & Sales Specialist Resume Examples & Samples
- Provide customer service, including the system entry of hearing devices, post sale accessories, and payment collection
- Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices and know what resources are available for assistance
- Make full use of Sales Force CRM system to organize lead tracking and sales activities
- Constantly meet established productivity, schedule adherence, and quality standards in a call center environment
- 2+ years of experience in a sales and customer service role that included experience solving customer problems
- Excellent communication skills, problem solving skills, and a passion for assisting customers with their hearing health needs
- Driven by performance and results oriented
22
Manager of Customer Service & Sales Trainee Resume Examples & Samples
- Ensure the customer area is professional and inviting in appearance Develop and Manage the Team / Teamwork
- Lead and follow-up on action plans to improve the employee experience Business Results
- Coach team to understand customer needs and provide advice and appropriate products and services
- Coach team to contribute to the achievement of branch business objectives Internal Practices & Processes
- French/English bilingualism is required for this role
- Mobility throughout New Brunswick is required for this role
23
Customer Service & Sales Lead Resume Examples & Samples
- Combination of Call Center and Property Management experience
- Experience leading a high-performing sales team
- Familiarity and comfort with performance metrics, sales quotas, and financial concepts
24
BMW of Houston North Phone & Customer Service Sales Resume Examples & Samples
- Receiving inbound sales phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
- Attending Sales Department meetings
25
Customer Service Sales Resume Examples & Samples
- Ability to build rapport and respond to all customer inquiries and requests
- Providing accurate and complete responses to customers in a easily understood language
- Be on time and follow assigned work schedules
- Maintain broad knowledge of client products and service
- Offer solutions to issues that are often non-standard/non-routine and require some clarification
- Willingness to rotate shifts,as needed
- Strong positive customer service oriented
- Able to provide functional and navigational support to the customers while appropriately logging cases
- .Has fundamental understanding of Internet usage and web technology
- Demonstrates proficiency in navigating Windows Operating System, including the ability to launch applications, browse, search for files, save, store files, and reboot a computer
- Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
- Minimum of 6 months of customer service experience required
- Successful Background check and drug screen
26
Customer Service & Sales Resume Examples & Samples
- Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call
- Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
- Six months of sales experience preferred
- Ability to demonstrate sales technique and product knowledge
- Ability to effectively communicate, both written and verbally
27
Customer Service & Sales Representatives Resume Examples & Samples
- Interface with customers via inbound calls for the purpose of selling complex products and services
- Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet
- Confirm customer understanding of the solution and provide additional customer education as needed
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
- Provide answers and/or advice to customers based on their particular requirements and customer profile
- One year of customer service and/or sales experience preferred
- Ability to remain calm under pressure and work in a concise, clear and focused manner
- Tolerance for repetitive work in a fast paced environment
- Dependable with proficient attention to detail
28
Customer Service & Sales Specialist Resume Examples & Samples
- Adherence to SYKES policies on ethics and integrity
- Responsible for promoting and selling client’s products and services by emphasizing product features based on analyses of customers’ needs
- Meets all monthly sales objectives by approaching sales as a way of helping our client’s customers receive the best value for their money
- Promotes and recommends our client’s products and services based on customer's needs and interests
- Adheres to call flow methodology to increase sales and improve customer satisfaction
- Demonstrates professional closing techniques on every call and confirms sales when appropriate
- Acts as an Ambassador for the client by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of retaining customer's business and informs customer of those appropriate next steps, working with the customer to achieve issue resolution
- Maintains proficiency in programs, products and/or platforms assigned
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- May perform other additional duties and responsibilities as assigned
- Must have interest/desire to work in a sales environment
- Outstanding oral and written communication and interpersonal skills
- Strictly adheres and demands strict adherence to the company’s policies
- Must have ability to accept constructive feedback and apply coaching techniques
- Team Player
29
Inbound Customer Service & Sales Consultant Resume Examples & Samples
- Determination to achieve and exceed individual and team targets
- Demonstrate inter-personal and communication skills to effectively help customers
- Identifying opportunities for improvement both for Concentrix and our clients
- Displaying professionalism with all levels of people including senior management and executives
- Commitment to achieving goals and objectives as an individual, in a team and for Concentrix overall
30
Customer Service / Sales Support Resume Examples & Samples
- This position is subject to Drug and alcohol Free Workplace Policy
- This position required pre-employment testing
- High school diploma, general education degree or equivalent
- Knowledge of computers and Microsoft Office software
- Knowledge of administrative procedures
- Listening Skills
31
Inbound Customer Service & Sales Rep Resume Examples & Samples
- Stay current on product and service options, terms and conditions and value propositions
- Meet daily, weekly and monthly inbound call goals and other key performance metrics
- Meet quality assurance guidelines on every call
- Maintain the highest level of integrity throughout every customer interaction
- Ensure the highest level of customer service is delivered on each and every call
- Adept at managing multiple priorities and tasks in a fast-paced environment
- Clear and concise English speaking skills
32
Customer Service / Sales Support Agent Resume Examples & Samples
- Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
- Be responsible for customer satisfaction and customer experience for own customer portfolio
- Handle incoming customer service queries and issues, manage exceptions
- Ensure all products and services are sold to the customer to maximise the profitability
- Support local sales colleagues and managers’ activity, mostly indoor sales support tasks, quoting, manage customer portfolio
- Updating relevant sales and booking systems – as per standard requirements
- Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts
- Build strong relationships with all stakeholders
- Have an understanding of customers’ business drivers, needs and requirements
- Manage own booking pipeline, segmentation and accurate forecasting
- Actively promote the use of e-commerce
- Promote the Brand in daily internal/external interactions
- As a part of a small front office team, in case of absence, temporary take over other customer service colleagues’ tasks, support sales activity
33
Senior Mgr Customer Service & Sales Ops Resume Examples & Samples
- Telephone and web customer service case management
- OEM account contract administration and customer service
- Quotation and order entry/administration
- Data management, reporting and administration
- Business-process establishment and administration for customer service, inside sales and field sales
- Orders forecasting
- CRM, ERP and Contact Center system, software and process
- Achievement of sales, profit and strategic objectives as assigned by manager
- Customer satisfaction, including all aspects of customer service.Measures include customer scorecards and surveys
- Implementation of customer-driven objectives
- Accuracy, completeness and timeliness of usage of the company’s internal systems
- Adherence to defined business processes and fulfillment of legal requirements
- Optimization/efficiency improvement of sales business processes
- Orders forecasting timeliness and accuracy
- Effectiveness of sales-related tools, such as CRM and call-center
- Employee skill building and motivation
34
Customer Service & Sales Team Manager Resume Examples & Samples
- Prior Leadership experience
- Ability to monitor, motivate and evaluate staff
- Proven ability to coach, train, evaluate and counsel staff
- Must be results/goal driven and a team player able to lead associates to perform
- Solid computer skills including Microsoft Word, Outlook and Excel
- Interpersonal effectiveness with ability to build and maintain relationships
- Attention to detail, strong organization and time management is a must
- Adaptability to manage multiple tasks/projects within deadline and budget constraints
- Ability to adapt to changes quickly while remaining enthusiastic, positive, and reliable
- Flexible to meet the business needs
- Contact Center Management
- Knowledge of Credit Card and/or Deposits
35
Customer Service & Sales Manager Resume Examples & Samples
- Team management experience in a customer facing and sales environment
- Performance management, people development, coaching and mentoring
- Developing and utilising strong financial and commercial awareness
36
Customer Service Sales Rep Resume Examples & Samples
- Provides excellent customer service in person, over the telephone, or by correspondence for customers as a result of telephone inquires or face-to-face communications
- General knowledge of basic mathematics and accounting
- Opens and sorts customer mails
- May perform billing and posting of accounts
- Utilizes computer and 10-key to bill and post accounts
- Able to work at any Oceanic location
- Proficient on the computer including a working knowledge of Windows and Word
37
Customer Service & Sales Assistant Resume Examples & Samples
- Providing a welcoming front of house reception service to ensure the students always feel at home
- On hand to answer questions, solve problems and keep the property running smoothly
- Providing a decisive and effective response to customer complaints and disputes; escalating where necessary and with the appropriate support and guidance
- Free to act on your own initiative and use your natural enthusiasm to provide the best service to our students
- In a lively and at times challenging environment so you`ll take multitasking in your stride and enjoy balancing admin tasks, events, service and sales - there`s never a dull moment!
- Great Pay! We are Living Wage Employer and proud of it
- We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
- Take time to relax with 25 days` holiday
- An annual bonus to reward you for all your hard work
- Unless stated above, you won`t be working every weekend!
- Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
- And most importantly, you`ll be working within a fun, passionate and vibrant team
38
Customer Service Sales Rep-hilo Resume Examples & Samples
- Utilizes clear and concise verbal communication skills
- General knowledge of sales skills, asks open and closed ended questions
- Explains benefit of program and/or service to customer
- Provides clear and concise information using the telephone or in person
- Responds to billing questions and corrects billing errors or discrepancies
- Responds to questions on the telephone, through correspondence or in person
- Speaks clearly when dispatching, and performing the receptionist functions
- May contact customer accounts to recover converters, for payment of past due accounts, and to list delinquent accounts for collection
39
Customer Service Sales Rep-kona Resume Examples & Samples
- Knowledge of various types of accounts and Customer Service Department policies and procedures
- Responds to customer requests for new, upgrade, downgrade, transfer, disconnect and/or repair services, as a result of telephone inquiries or face-to-face communications
- Thorough knowledge of cable product, programming choices and prices
- Probes and makes attempt to save, sell, upgrade on every customer contact
- Answers general information inquiries for customers on prices, programming and installations
- Has thorough knowledge of system’s cable prices, programming choices and installation scheduling and procedures
- Types at least 40 wpm, uses 10-key and performs data entry
- Performs billing and posting accounts
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Customer Service & Sales Manager Resume Examples & Samples
- Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
- Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
- Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
- Establish and manage achievement of assigned team and individual sales production goals
- Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
- Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
- May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
- Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
- Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
- Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
- Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
- Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
- Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
- Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc
- May serve as Safety and/or Security Officer for the branch
- College degree a plus
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures
- General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
- Good management skills with emphasis on planning, organization and scheduling
- Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
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Customer Service & Sales Manager Resume Examples & Samples
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities
- Comprehensive knowledge of all aspects of branch service functions
- Thorough knowledge of bank policies and procedures
- General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures
- Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
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Inbound Customer Service & Sales Consultant Resume Examples & Samples
- Provide a key service to our client’s customers
- Communicate effectively with customers, peers, support personnel, and management
- Pursue formal and informal training sessions to upgrade your skills and knowledge
- To process customer requests from initial contact through to conclusion
- Certificate in Administration or Customer Service or Travel and Tourism or Call Centre and 6 months of experience in a call centre
- Office environment
- Work on weekends and Public Holidays
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Customer Service / Sales Support Resume Examples & Samples
- Issuing call tags (merchandise returns), credits, and tracing customer order shipments
- Interacting with Distribution Center employees regarding post-order inquiries, such as requesting shelf checks to ensure product availability
- Inquiring on the status of NSI (non-stockable item) orders
- Applying customer credit card payments and/or direct payments to bank lock boxes
- Collecting payments from customers contacted by the Credit department
- Contacting manufacturers for warranty and product information
- Processing order cancellations and back order cancellations
- Remaining aware and knowledgeable of promotional programs, competitive products, and merchandising practices
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Customer Service, Sales Support Resume Examples & Samples
- Upload leads in Sales Force
- Customer Master Maintenance – identify changes needed and enter into Casewise system
- Preventative Maintenance Agreement maintenance – identify needed changes and submit to Central Contract Administration via PMA modification process
- Forward service agreements for DOA when needed
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Customer Service Sales Agent Resume Examples & Samples
- Essential Functions
- Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
- Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
- Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
- Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
- Have specific knowledge of all represented hotels and knowledge of the difference between brands
- Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
- Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
- Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
- To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
- To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
- Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
- Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
- Process force sell reservations for designated properties, based on force sell guidelines
- Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
- Abides by
- Information appearing in weekly updates and all employee memos
- Policies and procedures identified in the Associate Handbook
- You may be asked to act as On-the-Job Trainer (OJT) for The Ritz-Carlton Desk. This may include, but is not limited to, double-jacking with and “ghosting” during training classes. In addition, The Ritz-Carlton Ladies and Gentlemen must be willing to train and instruct other members of The Ritz-Carlton Team by passing along necessary skills and information to assist them in their development and advancement
- The Ritz-Carlton Ladies and Gentlemen should strive to understand our business, and learn the requirements of the operation to maintain the service and the quality levels of The Ritz-Carlton Desk
- Complete Guest Incident Action forms to assist in addressing guest concerns and complaints (“opportunities”) in a considerate, efficient and thorough manner
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing
- Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S. Weekends required at this time
- Dependable, enthusiastic and determined
- Meeting RTA or exceeding budgeted goals for the Reservation Center for the last three periods
- No active written warnings in the last 6 months
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Customer Service & Sales Supervisor Resume Examples & Samples
- Team leader, supervisory or management experience in a customer facing sales environment
- Motivating others in the delivery of excellent customer service
- Building an excellent knowledge of Health and Safety legislation
- Developing and utilising strong financial and commercial awareness (including previous experience of working with and managing costs and budgets)
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Customer Service & Sales Team Manager Resume Examples & Samples
- Required Skills: "Must" have these skills to be minimally qualified
- Proficient in Word, Excel, Knowledge of Powerpoint helpful
- Strong communication and organizational skills
- Prior management experience in customer service field
- Sales Management
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Customer Service & Sales Support Agent Resume Examples & Samples
- Handle customer complaints about declined cancel orders and pending out-sorted orders
- Collaborate with other departments and support groups (e.g., internal sales, operational support and credit team) to resolve routine to complex issue
- Follow HP Shopping order review workflows and guidelines
- Review agent order comments to determine customer history
- Remove Pre-Authorizations from order declines
- Log and action customer reports of fraudulent activity
- Work all tasks assigned with excellence and on time
- Alert customer pain points detected and Store pricing issues
- Help management improve team quality and increase talent on all employees
- 1 year university degree or equivalent experience
- Typically 1+ years experience in a customer service role
- Excellent English fluency and communication skills required
- Advanced problem-solving and analytical skills
- Computer proficiency, experience with business applications
- Self-starter and quality driven
- Interest in accomplishing goals and exceeding expectations
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Customer Service Sales Manager, Robotics Resume Examples & Samples
- Motivator and Team Leader
- Strategic and value based selling
- Domain/industry/application experience in robot automation
- Strong Facilitator and negotiator
- Ability to identify and take sales opportunities
- Able to see different perspectives (e.g. Customer, ABB and Channel Partners)
- Creative strategic thinker with good business planning and management skills
- Good communication skills at all levels
- Able to successfully interface with customers at all levels
- Ability to transfer knowledge to others
- Strong management reporting
- Domain expertise within manufacturing
- Experience of solution selling
- Experience in leading a sales team
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Customer Service Sales Team Manager Resume Examples & Samples
- Ability to drive results
- Exceptional coaching and development skills
- Proficient in Word, Excel, PowerPoint
- Strong communication and organization skills
- Exceptional time management
- Bilingual Spanish
- Contact Center Management experience
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Customer Service / Sales Resume Examples & Samples
- Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
- Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
- Ability to adapt to and work effectively within a constantly changing environment
- Ability to perform repetitive tasks
- 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred
- Experience in sales support role desired
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Customer Service Sales Team Leader Resume Examples & Samples
- Lead your team to achieve the key KPI’s targets on a monthly basis and effectively supporting and managing performance where this falls short
- Achieve positive Customer Assurance Outcomes for TCF, BCTU and Complaints each month. Support your team to ensure that the have the tools available to do this
- Support the Retention strategy of the business and manage your teams performance on all Post Sale activity including Mid Term Adjustments, Renewals, Retention and technical queries
- Demonstrate an understanding of the customer experience offered by your teams through regular call listening, complaint handling and coaching
- Handle customer complaints within the agreed process utilising CMS
- Identify, solve, escalate problems and customer/process improvement opportunities
- Lead your team to deliver excellent performance by motivating and engaging all employees ensuring their capabilities are fully developed
- Managing Productivity and Efficiencies within your team to ensure that we maximise Customer Availability
- Ensure adherence to all DLG HR processes and procedures
- Role model the DLG values and ensure you gain regular feedback on how you have demonstrated them within the business
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Customer Service Sales Coordinator Resume Examples & Samples
- Receives, reviews and enters customer orders and verifies correct order information such as billing
- Changes/amendments to orders need to be identified and confirmed back to customers by fax, mail,
- Microsoft proficient
- Detail oriented with great follow up skills
- Technical Automotive understanding
- Good communication skills, both spoken and written
- Knowledge of SAP helpful
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Customer Service & Sales Team Manager Resume Examples & Samples
- At least 1-2 years of leadership/management experience
- Strong coaching skills and Strong independent leadership
- Proficient in Word, Excel, Knowledge of PowerPoint helpful
- Previous Call Center or Financial Center experience
- Prior management experience in customer service and sales environment
- A true team player and collaborator, translating knowledge and experience into strong and productive relationships
- Dedicated, enthusiastic, driven and performance-oriented, possesses a strong work ethic
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Customer Service / Sales Resume Examples & Samples
- Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire
- Weekly and monhtly benchmarks to hit
- Ability to meet work and productivity quotas and objectives through effective time management; produce thorough, accurate, and reliable work
- Minimum one year sales or strong customer service experience required
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Customer Service / Sales Rep Seasonal Resume Examples & Samples
- Answer all incoming phone calls within quality standards and follow established standard work processes
- Utilize company provided resources and training to effectively respond to inquiries regarding shipping and delivery, product registration, order tracking, credit/return statuses, missing parts, and general customer complaints related to equipment and parts
- Apply proven sales techniques to identify and satisfy the customer’s immediate needs and make suggestions for additional parts and accessories
- Gather and input customer contact, inquiry or sales information into the appropriate PC based tracking and/or ordering system
- Effectively utilize parts look-up programs
- Meet departmental established quality metrics and sales goals
- Provide a first-class customer service experience based on mutually beneficial business decisions
- Utilize up-selling and cross-selling techniques to meet customer needs
- Willingness to grow through support and training for continuous improvement
- Responsible for daily 6S activities, such as housekeeping, maintaining an organized and safe work area, and any appropriate paperwork/check sheets
- Self-motivated, customer service driven with a strong work ethic and drive for continuous improvement
- Work flexible shift hours from 8am-8pm and some Saturdays 9am-5pm
- Excellent customer service skills with a positive attitude by providing friendly, helpful and courteous assistance
- Proficient in multiple software applications
- Ability to work in a fast-paced, team oriented environment
- Ability to professionally and effectively communicate using verbal and written skills
- Must be pursuing Associates or Bachelor’s degree
- Experience in sales or customer service a plus
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Customer Service & Sales Manager Resume Examples & Samples
- Education: College degree a plus
- Experience: Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
- Skills/Ability: Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
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Customer Service Sales Manager Resume Examples & Samples
- Responsible for selling aftermarket parts, services, upgrades & rebuilds to customers in the various industries served by the Company
- Individual will initiate and maintain strong customer relationships and increase the sales of our products and services
- Travel will include planned and emergency sales calls throughout the assigned territory
- Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans
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Customer Service & Sales Specialist With Estonian Resume Examples & Samples
- You will need to be fluent in Estonian or Russian (native or C2 level) and fluent English
- Previous experience in a Contact Centre/Business Centre and/or sales environment
- Ability to cross sell and connect with customers to promote opportunities
- A passion for building your knowledge, linked with an interest in electronics and products/services a contact centre can provide
- Sound knowledge of the web and browsing to find results
- Proven ability to multi task, work under pressure and diplomatic at all times
- Ability to work in a fast-paced environment demonstrating a positive attitude to change and customer service
- Computer Savvy – good working knowledge of Microsoft packages
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Retail Customer Service Sales Lead Resume Examples & Samples
- Sells REI products and services
- Sells REI memberships
- Continually expands knowledge of REI products and services
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Customer Service, Sales Support Resume Examples & Samples
- Obtain renewal list, review and distribute thru Sales Force PMA contract forthcoming renewal
- Review renewal report for Annual Accounts in value of $2K or under
- Execute Renewal CSV calls & upload leads into Sales Force as applicable
- Create new renewal proposals, as necessary
- Update Customer Master maintenance as need thru Casewise workflow system
- Research & provide OTC proper customer contact information
- PMA Maintenance – identify updates and submit corrections to CCA (centralized billing /maintenance group) via PMA modification process and form
- Process PMA Cancellation/Termination Requests as applicable to $2K or distribute to Sales Force for completion
- Initial Contract Cancellation Letter for Non-Payment
- Retrieve copies of active contracts or create new paper for renewals
- Escalate agreements to DOA when needed
- Other duties as assigned by District managers
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Customer Service Sales Team Manager Resume Examples & Samples
- Supervise the day-to-day activities of 10-15 Customer Service Associates
- Deliver core business performance metrics
- Assist with ongoing BAC/Merrill Lynch product and sales training
- Conduct monthly call review sessions for associates and provide comprehensive feedback to associates on their performance
- Responsible for molding the behavior and professionalism of all team members
- Resolve all client issues that are elevated to supervisory level
- 1-2 + years of Customer Service and Sales leadership experience
- Proven history of success in developing, retaining and expanding client relationships
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IRA Customer Service & Sales Specialist Resume Examples & Samples
- At least 1 year of sales experience a plus
- Experience assessing needs, identifying, and recommending services or solutions
- Knowledge of banking products and services desired
- Must be able to provide evidence of consultative communication and relationship building skills leading to client service, fulfillment and delight in previous roles
- Proficient with technology and navigating in different programs
- Self-motivated to achieve results
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Customer Service & Sales Consultant Resume Examples & Samples
- The Direct Servicing team provides quality support to our customers by resolving general enquiries, internet banking and account management escalations. Working within this fast-paced role, our bankers are customer-focused and have outstanding time management and multi-tasking skills
- Our Direct Sales bankers take inbound calls from current and prospective customers inquiring into our range of personal lending products. Through building strong rapport, they uncover and pin-point suitable products and services to help customers achieve their financial goals
- Our Retention unit is a unique fusion of service and sales focused on bringing the customer mindset back to NAB. They are responsible for making outbound calls and are responsible for providing value-add solutions to our customers, discussing current and future lending requirements and acting as a key contact in the future
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Customer Service Sales Team Manager Resume Examples & Samples
- 1 year of Leadership experience
- Thorough knowledge of Financial Center products & Services, Bank policies and regulations pertaining to products
- Accomplished leadership and coaching skills
- Strong interpersonal and "people" skills
- Extensive, professional communication skills, both verbal and written
- Solid customer service experience
- Accustomed to multi-tasking and time management
- Knowledge of systems and processes
- 3 or more years of Leadership experience
- Strong focus on associate engagement
- Knowledge of multiple functions within NS&S
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Customer Service & Sales Consultant Resume Examples & Samples
- Develop a strong understanding of all client services available and be able to articulate and sell those services to their customers
- Develop your skills and, at all times, demonstrate your effective use of all tools, products, and processes
- Follow, refine, or update various operating procedures as required to improve CONCENTRIX’s delivery of services
- Comply with team guidelines set by the Team Leader or other CONCENTRIX management
- Perform other duties as assigned by Concentrix management
- Certificate in Business Administration/Contact Centre or Customer Service or Travel and Tourism and 6 months of experience in a call centre (is advantage)
- Or 1.5 to 2 years’ relevant experience and/or on-the-job training may be required instead of the formal qualification
- Shift work hours between 5am and 12am
- Please note that candidates will be subject to a criminal background check
