Customer Service Intern Resume Samples
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Customer Service Intern Resume Samples
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MO
M Ondricka
Madison
Ondricka
61147 Broderick Street
Los Angeles
CA
+1 (555) 735 1399
61147 Broderick Street
Los Angeles
CA
Phone
p
+1 (555) 735 1399
Experience
Experience
New York, NY
Customer Service Intern
New York, NY
Moore, Kozey and Yundt
New York, NY
Customer Service Intern
- Provide suggestions for making future improvements for training
- Leveraging interviews, performance metrics and benchmarking data, assess PG&E’s current customermaturity
- Apply improvements and new techniques as assigned by supervisor
- Conduct internal and external research to formulate and develop a customer maturity model
- Working on Servicesoft software
- General support for the Customer Service Manager
- Working with Company’s CRM Software
Los Angeles, CA
Customer Service Intern With English
Los Angeles, CA
Zemlak-Mertz
Los Angeles, CA
Customer Service Intern With English
- Verifying and prescreening of sales orders
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
- Very good English
- Flexibility, especially in the period of month/year - end closing
- Last year students with focus on customer service or finance and accounting
- Italian (nice to have)
- Chart preparation for daily/ weekly reporting
present
Boston, MA
Customer Service Intern French Speaking
Boston, MA
Cummerata-Lueilwitz
present
Boston, MA
Customer Service Intern French Speaking
present
- Daily management of reporting mechanisms in cooperation with Line Manager Recommend process improvements
- Receive orders from customers and manage them in line with company policy and systems, following them to Shipment to ensure quality of service
- Tracking orders in Oracle ERP system
- Build up close relationship with customers and commercial team to gain their trust and respond to customer queries in a professional manner
- Collaborate with other utilities working on developing similar frameworks
- Assists in some advanced tasks as part of training and development
- Develops PowerPoint presentations and other graphic presentations to communicate progress, share best practices, or to provide updates
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of Cincinnati
Bachelor’s Degree in Business Administration
Skills
Skills
- Great opportunity to gain professional experience in sales and getting insights into daily work and different departments
- Good verbal and written communications skills in Portuguese and English, other languages are of advantage
- Ideally experienced in working with CRM Systems and Knowledge of MS Office software
- Highly motivated, open minded person with a desire to work learn and work in a dynamic team
- Commitment to excellent customer service internally and externally
- Able to work fulltime within the 12 months employment (40h per week)
- Strong verbal & written communication skills
- Ability to meet firm deadlines in a fast-paced environment
- Visa sponsorship will not be provided for this position
- Exciting assignments and working with the most advanced CRM – Customer Relationship Management – software
11 Customer Service Intern resume templates
Read our complete resume writing guides
1
Customer Service Intern Resume Examples & Samples
- Address and resolve customer inquiries, both internal and external, via email, mail, fax and phone
- Research and correct the application of funds to ensure proper accounting
- Ensuring that all customer information and databases are up to date and accurate
- Practices Customer focus, collaboration and communication with team
- Effectively communicate, using customer friendly and appropriate language, to explain customer invoicing, payment issues and handle billing disputes consistent with Canon Financial Services standards
2
Customer Service Intern Resume Examples & Samples
- Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve the customer awareness. Communicate customer requirements and expectations
- Prepare quotations including price, delivery, commercial terms, and technical details for inquiries received
- Receive & acknowledge Purchase Orders and coordinates requirements with Planning/Master Scheduling
- Research and resolve issues, questions or problems that arise by communicating with customers and internal personnel to ensure customer satisfaction
- Provide clerical support to the team as needed
- Under direct supervision uses detailed verbal and written instructions to perform less complex and repetitive tasks
- Applies and develops basic skills in the execution of existing procedures, techniques, tools, materials and/or equipment to the position within assigned area
- Assists in some advanced tasks as part of training and development
- Resolves routine questions and problems, and refers more complex issues to higher levels
3
Customer Service Intern With English Resume Examples & Samples
- Customer database updates
- Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
- Italian (nice to have)
- Last year students with focus on customer service or finance and accounting
- Good Excel and Word skills
- Flexibility, especially in the period of month/year - end closing
4
Customer Service Intern French Speaking Resume Examples & Samples
- Build up close relationship with customers and commercial team to gain their trust and respond to customer queries in a professional manner
- Fluent English and French language skills (both oral and written)
- Experienced user of Microsoft Office
- Able to manage a number of different tasks and manage competing priorities
5
Customer Service Intern Spanish Speaking Resume Examples & Samples
- Tracking orders in Oracle ERP system
- Current enrollment in Hungary in a degree program that will lead to a bachelors or technical degree (active student status for the following 6-12 months)
- Fluent English and Spanihs language skills (both oral and written)
6
Sales & Customer Service Intern Resume Examples & Samples
- Graduating Spring 2017
- Business Administration, Supply Chain Management, Finance or related major
- 1 year of work history preferred
7
Customer Service Intern Resume Examples & Samples
- Works on projects often requiring independent decision-making. These projects are normally scoped to last between 2 and 6 months in duration, but can last for as long as 2 years
- Develops PowerPoint presentations and other graphic presentations to communicate progress, share best practices, or to provide updates
- May be asked to analyze data with excel or various other analysis tools
- May be asked to take on certain aspects of a full time job within the function the intern is studying. For example, may be asked to write software code if in an engineering internship or might be asked to perform compensation analysis if in a HR internship
- May be asked to participate in early talent events, seminars or trainings
- Performing assignments where trust and accuracy are required
- Preferred Qualifications
- At least 24 credit hours of coursework toward a bachelors/technical (or equivalent) degree in the function you are interning or a recent graduate from a Bachelors/technical program in the function you are interning
- In countries where applicable, a GPA of at least 3.0 3
- Ability to exercise independent judgment consistent with department guidelines
- Previous experience using independent thought processes to plan ahead, process information, maintain workflow and anticipate future needs of the team
- Strong organizational skills with high attention to detail
- Self-Starter, proactive, able to work independently with minimal direction
- Ability to quickly identify and prioritize issues, create solutions and meet deadlines. 8. Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
8
Customer Service Intern Resume Examples & Samples
- Working with Company’s CRM Software
- Supporting the team in different marketing activities, e.g. following e-mailings and leads qualification process
- Conducting market research on potential customers or active funding programs
- Working in the preparation of tender documentation
- Supporting the Warehouse physical count
- Processing order entry
- Supporting technical service for the traceability of the incoming goods from customers
- Working on Servicesoft software
- Translating manuals and brochures
- Answering incoming customer calls
- Currently enrolled as a student, preferably in Marketing or in Technical Disciplines. Alternate science degrees will be considered
- Able to work fulltime within the 12 months employment (40h per week)
- Highly motivated, open minded person with a desire to work learn and work in a dynamic team
- Ideally experienced in working with CRM Systems and Knowledge of MS Office software
- Good verbal and written communications skills in Portuguese and English, other languages are of advantage
9
Customer Service Intern Resume Examples & Samples
- The management and collection of data
- Management of daily/weekly customer presentations
- Participation in weekly/monthly operations, financial, and logistics meetings
- Analysis of data to provide insight on the state of the business to customers
- Organization of various key business projects and programs
- General support for the Customer Service Manager
10
Customer Service Intern Resume Examples & Samples
- Employees will ensure call center service levels and client satisfaction are met by managing and maintaining individual performance levels including but not limited to queue availability, call quality, call accuracy, attendance, average speed of answer, and average talk time
- Participate in required training
- Adhere to appropriate corporate culture, as defined by corporate values, mission statement, associate handbook, and company work rules
- Apply improvements and new techniques as assigned by supervisor
- Provide suggestions for making future improvements for training
- Represent Nortek Global HVAC Customer Service group to customer base and internal departments. Must embody the ideal role of customer service as a customer service ambassador for the Company
- Cross functional tasks which include filing, copying, scanning, faxing, and data entry
- Must be flexible between 7:00am to 5:00pm
- Effective listening and demonstrated written and oral communication skills
- Ability to learn and apply new tasks
- Written communications, can accurately and efficiently capture in-bound call information
- Applicants must be able to proficiently navigate computer software and website as necessary (MS Office/keyboarding)
- Ability to thoroughly, clearly, and concisely document issues
- Multi-tasking and time management skills
- Must be internally motivated
- Adapt easily to changes and new developments
- Ability to collect facts before judging and/or making decisions
- Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret instructions furnished in oral and/or written form
- Work quickly in a fast-paced environment
11
Customer Service Intern Resume Examples & Samples
- Candidates must be pursuing a bachelor's level degree
- Follow through on tasks to completion, and take ownership of issues
- Ability to identify and implement process and policy improvements
- Previous experience using a CRM application (preferably Siebel or Vantive)
12
Customer Service Intern Resume Examples & Samples
- Processing of Customer Driven Returns & Exchanges
- Managing multiple Customer Service Reports
- Data Entry Requirements to support the general responsibilities of a Customer Service Department
13
Customer Service Intern Resume Examples & Samples
- Earning a Bachelor’s or Master’s degree in Business/Project Management, or related BusinessMarketing field (students MUST be continuing education towards degree during and/or after internship)
- Web Design knowledge
- Understanding of the Maturity Model Concept
- 0 GPA or greater in both cumulative GPA and major GPA
- Strong communication skills, both oral and written
- Takes initiative and can work independently with minimal direction
- Conduct internal and external research to formulate and develop a customer maturity model
- Leveraging interviews, performance metrics and benchmarking data, assess PG&E’s current customermaturity
- Develop a realistic and actionable improvement plan
- Present findings and recommendations to Customer Service leadership
- Collaborate with other utilities working on developing similar frameworks
14
International Customer Service Intern Resume Examples & Samples
- Assist with processing sales orders with quality and efficiency from receipt to shipment of goods
- Assist with organizing and resolving International customer emails daily
- Communicates and keeps records of shipment advance notifications of international transactions of Exports, Imports, Complaint/ Returns, and Freight Forwarding, etc
- Informs customers of backorders and all other pertinent order details
- Assist with solving order issues with the customer regarding availability, special payment terms and delivery
15
Customer Service Intern Resume Examples & Samples
- Provide overall support for Customer Service team. Learn processes, tasks & tools needed to perform competently in the CSI role
- Prepare Excel, Word, & PowerPoint reports for use by the Customer Service team
- Conduct research for ad-hoc requests as needed
- Other duties & projects as assigned
- Some college course work or equivalent experience preferred
- Strong verbal & written communication skills
- Commitment to excellent customer service internally and externally
- Intermediate to advanced Microsoft Office computing skills
- High commitment to company vision & values
- Ability to meet firm deadlines in a fast-paced environment
- Must work well in a team environment & be able to build relationships with diverse groups
16
Customer Service Intern Resume Examples & Samples
- Pursuing a Bachelors. Ideally in Operations though any discipline will be considered
- Advanced experience using Microsoft Excel functionalities and reporting (required)
- Intermediate experience using all other Microsoft Office products (required)
- Strong analytical, problem-solving, and decision-making skills
- Must be self-driven, accountable, and able to effectively communicate with peers
- Must be able to work in a team-setting. Will work with Subject Matter Experts to gather requirements
- Create communications and change management content
- Embrace ambiguous work environment and adapt to rapidly changing requirements
- Exhibits innovative out of the box thinking skills (required)
- Must be committed to the core values of honesty, integrity, mutual trust and respect
- Knowledge of SAP highly desired, SD module preferred
- Currently enrolled in a four-year college or university program and enrolled for the following semester/quarter
17
Customer Service Intern Resume Examples & Samples
- Receive orders from customers and manage them in line with company policy and systems, following them to Shipment to ensure quality of service
- Daily management of reporting mechanisms in cooperation with Line Manager Recommend process improvements
- Fluent English and Italian language skills (both oral and written)
- Effective time management and organizational skills
18
Customer Service Intern Resume Examples & Samples
- Creating folders for customer service representatives
- Invoicing backup
- Potential backup for order entry
- Strong computer skills in Excel and Word
- This is a part time position
19
Customer Service Intern Resume Examples & Samples
- Currently enrolled college student studying in the field of Business Administration, Communications
- Ability to answer high volume of incoming calls
- Microsoft Office skills – working knowledge of Excel required, Outlook and Word
20
Customer Service Intern With English Resume Examples & Samples
- Gap analysis in daily reports before the final report is sent out
- Access database updates/ uploads
- Chart preparation for daily/ weekly reporting
- Very good command of English
- Good knowledge of Italian will be an asset
