Strategic Program Manager Resume Samples

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A McDermott

Avis

McDermott

277 Bergstrom Harbor

Boston

+1 (555) 904 5891

277 Bergstrom Harbor

Boston

Phone

p +1 (555) 904 5891

Experience Experience

Los Angeles, CA

Strategic Program Manager

Los Angeles, CA

Kub, Boyer and Murray

Los Angeles, CA

Strategic Program Manager

Work with Client Services Senior management to establish roadmap for achieving customers business strategy and road map
Project management and prioritization, customer support, creative mind-set, expectation management, relationship management and problem solving
Develop new business procedures and actively seek to improve InSinkErator’s lean new product development process
Tally the final production runs and work performed to assemble paperwork for billing purposes
Develop a comprehensive grasp on day-to-day technology hurdles faced by the customer base and provide recommendations to improve customer satisfaction
Provide employee development, through constructive feedback, coaching, training/developing, and applying mentorship techniques
Create new initiative frameworks, partner with Governance to create emerging methodologies

Detroit, MI

Growth Operations Strategic Program Manager

Detroit, MI

Leffler Group

Detroit, MI

Growth Operations Strategic Program Manager

Assist with the development of growth plans and facilitate the annual update process
Support Growth Office strategy development and business planning
Manage execution of key initiatives across the Growth Office
Identify, engage and collaborate with senior executives to ensure success of identified initiatives on behalf the growth execution team, forging relationships with senior leaders
Lead and direct the work of others
Create consensus across Growth Office markets for common practices and processes
Drive major projects that impact market results

present

Boston, MA

Senior IT Strategic Program Manager

Boston, MA

Yost-Effertz

present

Boston, MA

Senior IT Strategic Program Manager

present

Financial & Budget Management
Client Relationship Management
Risk Management & Mitigation
Operational & Strategic Thinking
Strong Leadership and Direction
Communication & Formal Communication Planning
Quality & Standards

Education Education

Bachelor’s Degree in Confidence

West Virginia University

Bachelor’s Degree in Confidence

Skills Skills

Demonstrated detail-orientation and strong organizational skills, including the ability to self-manage time and tasks
Excellent oral presentation skills including the ability to simplify complex thoughts/ideas persuasion and excellent interpersonal skills
Ability to work independently and a strong team player
The ability to quickly learn complex concepts and subjects under a variety of conditions
Excellent oral presentation skills including the ability to simplify complex thoughts/ideas
Lead teams, whether directly or indirectly, to consistently deliver valuable results; and to use data and persuasion to overcome resistance and gain support
Knowledge of financial markets, products and processes
Persuasion and excellent interpersonal skills
Ability to learn core liquidity risk management concepts across a diverse set of instrument types, business mandates and risk disciplines
Ability to see the big picture and align initiatives toward that vision

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Solutions Delivery Strategic Program Manager Resume Examples & Samples

Proven track record of successful delivery of multiple global and/or regional HR programs/projects with personal accountability for delivering to time and cost for large, complex programs/projects typically more than $5m in value and 18 months in duration that includes the use of supplier and off-shore resources
Significant experience with implementing and maintaining HR related technologies, vendors and products
Significant experience with Application Integration technologies, vendors and products
Proven experience in successfully implementing organizational data governance and master data management at a regional and global level
Track record of customer focus and stakeholder management based on openness, trust, and delivering on promises
Mastery of program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management)
Significant experience in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
Management skills to manage one or more large, complex global programs/projects simultaneously
IT background with experience across the systems development life cycle with experience in all program/project phases – plan, initiate, elaborate, design, build, test, implement
Strong team working skills across matrix client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (includes negotiation)
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Leader in the use of IT methodologies, processes and standards for program/project management
15 years in a corporate IT environment
10 years’ experience in program/project management delivering large multi-year, multi-million dollar programs
8 years’ experience with global and regional HR product delivery
Experience in business strategic road mapping for HR
Work experience in a professional services industry, preferred
Work experience in a global role, preferred

Strategic Program Manager Resume Examples & Samples

7 years progressive related experience in either a consulting, project management or process improvement related role
Strong skills and experience in issue resolution, influencing team members and other stakeholders, conduct difficult negotiations and managing to stringent timelines for project deliverables
Demonstrated leadership in the implementation of complex Programs and Projects
Ability to bring clarity to ambiguous assignments
Strong skills in MS Office Suite
Superior working knowledge of business matters, finance, planning, and forecasting
Experience with financial measurements and metrics
Financial Services experience

Strategic Program Manager Resume Examples & Samples

Establish governance across multiple departments and potentially across other divisions in the Bank
Ensure appropriate level of resourcing and recruit as appropriate
Monitor, track and report progress to the stakeholders
Ensure that projects within the program are brought to a controlled close
Ensure program and project benefits are realized
Ensure program and project risks are identified, managed and resolved

Indirect Sales Strategic Program Manager Resume Examples & Samples

Works with the AMS leadership team to continue developing the W2003 indirect business plan
Leads highly complex, time sensitive projects and identifies critical trends and opportunities across the competitor landscape
Collaborates with internal (EG channel sales, marketing & operations teams) and external (distributors, resellers)
Experience in channel management or strategic planning in a technology company and/or management consulting serving technology clients is highly desired
~10 years total experience. ~5 years post-advanced degree experience leading highly visible initiatives in sales strategy & operations, channel strategy & operations, corporate strategy and/or management consulting
Advanced university degree preferred (e.g., MBA) or demonstrable equivalent experience
A natural leader able to manage and coordinate multicultural virtual teams across Americas
Strong analytical skills and ability to derive bottom line items and next steps from facts and numbers
Strong operational skills and a proven record of successful program management
Strong communication skills. The chosen candidate will need to stay in constant communication with our senior Regional leadership
Candidate must be willing to travel 30% of the time

Strategic Program Manager Resume Examples & Samples

Effective communication and internal selling
Excellent oral presentation skills including the ability to simplify complex thoughts/ideas
Persuasion and excellent interpersonal skills
Project management and prioritization
Customer support
Creative mind-set
Expectation management
Relationship management and problem solving
Working independently with little oversight
Ability to see the big picture and align initiatives toward that vision
Fluent in both English and Japanese
Develop solutions for customers that are commensurate with their needs keeping in mind the needs and objectives of HERE
Serve as customer advocate while balancing HERE internal needs and initiatives
Keep up to date with new industry and technology trends in order to maintain skill set and overall effectiveness
Prioritize projects, set expectations, formally document requirements and program plans, initiate and manage programs, and report progress regularly
Drive and motivate cross functional groups within HERE to meet and exceed expectations on program deliverables
Proactively identify new and innovative ways to respond to new challenges and HERE business initiatives
Responsible for managing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements
Responsible for pre-sale and/or post-sale support of HERE products including escalating customer requests and technical complaints to relevant company departments and providing answers to customer inquiries
Manage technical relationship with customers in support of HERE's strategic programs including conflict resolutions, managing customer expectations, negotiations and communication

Strategic Program Manager Resume Examples & Samples

Assist in the development and communication of the NCF strategic road map. Facilitates the development of operational reporting and balanced scorecards (dashboards) for each functional area in NCF
Coordinates key initiatives in the strategy. Provides overall leadership and organizes project teams consisting of staff assigned from the various departments throughout the bank and/or vendors providing service or support for the bank, affected by the assigned project
Performs complex analysis on functions and products as requested by Senior Executive Management making recommendations for implementation that maximizes efficiency and productivity, providing supporting documentation for final recommendations
Organizes and prepares for regular meetings that track and report on key initiative progression, including detailed work stream status updates
Develops a formalized process that ensures that all approved projects follow standardized procedures that oversees project requests, feasibility analysis, cost/resource management, scheduling, project performance management and reporting
Responsible for the reporting function; status reports to senior management for review and direction
Responsible for coordinating the division's project plans and budgets to assure alignment with finance and designated productivity improvements
5 or more years of project management experience, or training or education in balanced scorecard development and strategic planning at a division level
3+ years of supervisory or managerial experience
Extensive knowledge of banking products and services
Strong project management skills with experience in broad based scope
Strong interpersonal skills in managing teams at various levels of management
Good knowledge of accounting, budgeting, forecasting and reporting
Good understanding of systems applications within the banking industry

Bdmo Strategic Program Manager Resume Examples & Samples

BS/BA degree or equivalent combination of education/experience. Minimum five (5) years of experience in a technology focused project management and/or technical environment. Minimum ten (10) years of management experience
High degree of proficiency in project management methods and techniques
Demonstrated Project Management (prior implementation experience in a complex, high tech environment)
Solid project management skills, effectively managing multiple small to large projects in a cross-functional environment
Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence
Ability to write clear proposals, project plans and technical documents
Excellent management, leadership, analytical, team building, interpersonal, communication and customer service skills
Self-motivated, drives to closure
Demonstrated commitment to cost effectiveness, quality customer service and operational efficiency
Strong interpersonal skills at all levels of management and ability to motivate employees/teams to apply skills and techniques to solve dynamic problems; excellent teamwork skills
Ability to weigh various suggested technical solutions against the original business needs and choose the most cost-effective solution
Ability to gain credibility to influence decision makers and influencers
Must be familiar with data concepts: MDM, reference data, and most aspects of data warehousing or data moving tools
10+ years experience and Comprehensive knowledge of Financial Servicing Industry, practices, processes and regulations
Experience in mortgage a preference

Raso Strategic Program Manager Resume Examples & Samples

Responsible and the single point of contact for driving, managing and reporting on the RASO CD RAN BSC and associated programs (RAN: Radio Access Network)
Develop business benefit analysis and outline return of investment for implementation of respective programs
Maintain and communicate awareness of improvement initiatives trialled in other region and consider such initiatives for RASO
Single point of contact for applicable strategic programs of work
Develop and prepare executive presentations for respective stakeholders in relation to activities being progressed
Develop project/program plans in alignment with Ericsson’s business processes such as PROPS-C, fully documenting timelines, budget requirements, risks & issues and change management
Competence and development activities inclusive of driving the tactical resource plan across the region (Areas of drive and focus; Tactical Resource Planning, Certification and assessments, Spectrum and frequency competence development, Developing e2e competence capabilities, employee engagement programs, seniority build up of Customer Project Managers and Solution Architects, service critical capabilities, database build of key senior competence, ASP management)
Tertiary qualification in Computer Science, Engineering or equivalent experience in the communications industry (i.e. Ten or more years telecommunications experience in network design and optimization)
Strong understanding and application of project/program management principles
Good knowledge in NDO, NRO & FSO ways of work (i.e. Design, site acquisition and civil works, installation and commissioning, integration and optimization, acceptance processes and tools)
Sound knowledge of MBB, Hetnet/Small Cells, InBuilding, Site Power, Fibre Spurs, Transmission and Transport
Strong people skills and proven stakeholder management experience
LI-HK1

Asset Management PAG Controls Strategic Program Manager Resume Examples & Samples

Global Investment Management which is a leading investment manager of choice for institutions, financial intermediaries and individual investors worldwide with a clear focus on managing client assets and delivering strong risk-adjusted returns. With over 300 different strategies, Global Investment Management spans the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
The J.P. Morgan Private Bank, which includes both the Ultra High Net Worth and High Net Worth businesses, offers individuals and families personalized, comprehensive financial solutions that integrate sophisticated investment management, capital markets, trust and banking capabilities
Minimum education required: Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting or related field. Employer will accept a combination of degrees in Business Administration, Finance, Economics, Accounting or related field as meeting the Bachelor's degree requirement
Minimum experience required: 10 years of experience in financial controls or related experience
Experience with operational risk analysis, process improvement, end-to-end process reviews and process flow mapping
Experience performing deep dive reviews to identify process and control gaps. Controls awareness experience
Strong knowledge of quality control techniques/procedures
Must have excellent analytical skills, in addition to strong interpersonal and communication skills to bring drive, energy and enthusiasm to lead a large and diverse team and collaborate across business areas
Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions

Strategic Program Manager Resume Examples & Samples

Communicate expectations and requirements equally well with business and technology teams; to bring clarity to ambiguous assignments; and to tailor communications to various stakeholder groups
Lead teams, whether directly or indirectly, to consistently deliver valuable results; and to use data and persuasion to overcome resistance and gain support
Successfully deliver end-to-end projects; use exceptional problem-solving skills to work through challenges and across multiple teams and organizations; and to coordinate and track activities of multiple teams’ efforts to ensure timely compliance with project/program timelines
Drive collaboration toward acceptance
Lead/leverage resources consisting of
15+ years of experience as a Program/Project Manager
10+ years of experience leading Enterprise Strategic programs
Prior experience managing over Architecture and Risk related programs
Technical background in relation to Architecture and/or Application Development
Ability to develop and manage program-level documentation and executive-level briefings for a varied audience using a variety of communication vehicles
Ability to identify high-impact risks and issues and ensure they are understood, communicated, and addressed in a manner that mitigates risk to the program
Experience managing high visibility enterprise information technologies, teams, and corporate applications
PC proficiency in Microsoft Office (including Word, Excel, PowerPoint, Project and Visio)

Strategic Program Manager, People Strategy Resume Examples & Samples

Proven track record and experience in development and delivery of strategic initiatives impacting people, processes and technology
In-depth knowledge with MS Office including Word, Excel and PowerPoint
Expert relationship management skills to effectively manage relationships across multiple levels of the organization, across lines of business, across various BMO FG companies and with external partner
In-depth interpersonal skills
Working impact and influence capabilities

Strategic Program Manager Resume Examples & Samples

Excellent oral presentation skills including the ability to simplify complex thoughts/ideas persuasion and excellent interpersonal skills
Project management and prioritization, customer support, creative mind-set, expectation management, relationship management and problem solving
Working independently with little oversight and the ability to see the big picture and align initiatives toward that vision
Manage technical relationship with customers in support of HERE's strategic programs including conflict resolutions, managing customer expectations, negotiations and communication Requirements
BA/BS degree in e.g. Computer Science, GIS or related field; or equivalent
Proven track record in major account/ customer management
Excellent technical background in Engineering and/or GIS
Extensive hands on experience in implementation of software/data products area of business is a significant plus
International work experience and additional languages a big plus
Automotive industry experience required and Wireless, Telematics industry experience is a big plus
Proven track record in delivering large-scale programs to market
Ability to provide project management to distributed cross functional teams, manage issues cross-functionally and remotely
Working knowledge of product management processes (including product vision; customer requirements)
Proven ability to interface with all levels in HERE and customers; to manage up, down, and across effectively
Experience managing complex programs across multiple disciplines, including engineering, production, subcontractors, marketing, sales, & distribution, and at varying positions in the value chain
Critical thinker with strong organizational and problem solving skills
Meticulous attention to detail, with results oriented focus
Works well independently, with little supervision, as well as with groups
Demonstrated ability to work in various cultural environments
Excellent written and oral communication skills in English
Strong interpersonal skills including the ability to deal with all levels in an organization

Strategic Program Manager Resume Examples & Samples

Participate in strategic planning processes as required to ensure proper CapEx and OpEx funding is in place to deliver the roadmap working collaboratively with IT Account Directors and other SPMs to optimize the group-level investment portfolio
Lead business process redesign to drive transformational improvement in processes and systems
Promote the standardization, automation and simplification of finance systems and finance processes including working with both insourced and outsourced shared service providers in Finance and IT, initially through a key IT Finance role within the broader business-led project supporting the Finance and BI workstream leads
Develop value proposition/business case for change to justify capital expenditure
Ensure the organizations are prepared to receive the solutions that are being implemented
Proven track record of managing large-scale Finance initiatives from idea through benefits realization is required
Experience developing, implementing and operating Finance system and process a must
Experience implementing and managing SAP, Cognos, Hyperion, EPM applications, and other analytical tool-suites
Experience developing, implementing and operating Business Intelligence capabilities including data warehouses, ETL, analytic/reporting environments, master data management - is a strong plus

Strategic Program Manager Enterprise Resource Planning Solutions Resume Examples & Samples

Deep understanding of SAP solutions and ERP business processes (including SCM and EPM if possible)
Networks with other consulting communities to get most up-to-date information and developments is key
Strong track record of success selling Enterprise Software Solutions, therefore understands how to set competitive trap
Sharp commercial brain with sales/presales/consulting experience in the ERP/EPM Cloud market, preferably with Cloud Solutions of SAP, Infor, NetSuite, or Microsoft
Extensive knowledge of ERP/EPM business functionality and best practice
Deep understanding of the sales process and best practice sales methodologies,the challenges of an Applications Sales Rep Selling ERP/EPM incl. managing a sales team, an advantage
Strong understanding of operations and delivery, architecture and strategy. Can provide a holistic view in complex deals
Analytical, creative and problem solving skills
Ability to work in matrix organizations
Excellent communication skills and ability to present to Senior Vice Presidents as well as small and large sales forces
Understanding of the cloud world, what’s driving cloud adoption and the Total Addressable Market, how SAP and other Cloud ERP/EPM vendors are acting, where, when and how, and developing our competitive message around this
Candidate needs a good drive and high energy level
Team player able to inspire and be inspired

Senior IT Strategic Program Manager Resume Examples & Samples

Client Relationship – must be able to build and maintain highly productive and professional relationships with key stakeholders. Must be viewed as a trusted advisor by key clients. Should provide valuable insights, suggestions and observations to aid the business. Must be able to effectively communicate at all levels of the organization
Solution Development & Delivery – must be able to identify, critically evaluate and champion solution proposals for advancing the business. Work with the business to develop the quantitative business case, requirements and solution design to meet the current and future needs of the business. Ability to inspire matrixed teams to deliver solutions that align with the IT vision, regulatory requirements, technology standards, and support model
Strategic Partner - must be able to provide innovative approaches and ideas to advance the business while understanding the business strategic plans. Must have an ability to transform strategic goals into LRP’s, roadmaps and short-term actions. Must be able to lead strategic discussions and establish effective strategic goals and plans. Must have a keen eye towards evaluating the business value and strategic fit of proposed technology solutions
Champion Change & Innovation – be a change agent by supporting new and innovative approaches and helping others to see the benefits. Introduce and lead creative and effective ways to dramatically improve the business and IT processes. Be a catalyst for constant improvement by leading by example and assisting others in doing the same
Program Leadership - provide comprehensive project and program plans that consistently meet or exceed business needs in an aggressive but accurate manner. Provides mastery of both project management best practices and business analysis. Maintain appropriate and thoughtful communication with business and IT stakeholders to ensure alignment and resolution to complex program issues. Provide leadership and management of all aspects of multiple programs and projects across an assigned domain
Strong Leadership and Direction
Client Relationship Management
Internal & External Alignment
Business, Industry & Functional ExperienceResource Planning & Management
Quality & Standards
Financial & Budget Management
Communication & Formal Communication Planning
Change Management & Influence Skills
Process Orientation
PMO Experience
Coaching / mentoring of junior staff
Operational & Strategic Thinking
Risk Management & Mitigation
Executive messaging and presentations
4 year degree (Technology based is a significant plus)
Total combined minimum experience required is 10 - 15 years
At least 12 years of IT experience in project management, business systems analysis, software development or deployment, with a minimum of 9 years managing projects

Strategic Program Manager m/f Resume Examples & Samples

Link Material Forecast and other procurement metrics towards information that is ready to drive business decisions
Run the Strategic Supplier Quality agenda globally
Project manage key Strategic projects for the European Procurement Leadership team

Strategic Program Manager Resume Examples & Samples

8+ years of experience as a project or program manager or business analyst
5+ years of experience with working directly with senior or executive clients
3+ years of experience with supervising staff
Experience with business analysis
Experience with working internal infrastructure initiatives
Experience with initiatives at a company’s strategic agenda level, including working with C-suite
PMP Certification or CBAB Certification preferred

Cib-client Service & Implementations Strategic Program Manager Resume Examples & Samples

Delivery of Strategic Programs: Support and manage the delivery of CS&I’s strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion. This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery
Stakeholder Management: The successful individual will be comfortable managing stakeholders at all levels across the firm ensuring that technology delivery is firmly bedded into business drivers
Attract, Retain and Develop Top Talent : Develop and maintain a world class and productive team. Ensure strong focus on short and long term objectives, training, succession planning, career development, and managing career opportunities
Governance: Work with the CS&I management team to drive and execute the appropriate level of business objectives as defined for the program. This includes governance across CIB Technology, across the TS business and, and across/with other lines of businesses as needed
Commercial Management: Management of the end-to-end financials and resources across the programs. Drive continual efficiency and productivity across the capability to improve year-on-year key performance and cost indicators. Work with the Finance and Business Management teams to manage the yearly investment and budgeting cycle
10+years of experience of technology and managing complex programs in global financial institutions. Experience and hands on knowledge of 'Agile' techniques would be an advantage
7+ years of significant experience working in and leading global teams across multiple regions and countries, enabling a ‘one team’ culture and a positive working environment, respecting the cultures and capabilities across locations. Expectation of strong experience of leading teams across multiple locations
Subject matter knowledge of the Transaction Banking landscape and implementing solutions in this domain. Strategic thinker with respect to industry trends
Exceptional experience and proven track record in stakeholder management, partnership and complex program governance
Proven leadership in establishing goals, metrics and driving and tracking optimization opportunities by creating a continuous improvement culture
Proven track record of financial, resource and commercial management of large programs and organizations
Proven strategic capabilities and demonstrable critical thinking across business vision and solutions, technology strategy, application and technical architectures, roadmaps and portfolio delivery
Excellent written and verbal communication skills at all levels, including ability to communicate effectively with Senior Managing Directs

Growth Operations Strategic Program Manager Resume Examples & Samples

Support Growth Office strategy development and business planning
Design and oversee execution of growth initiatives while engaging with teams from multiple business units to achieve growth objectives
Drive major projects that impact market results
Lead and direct the work of others
Assist with the development of growth plans and facilitate the annual update process
Identify, engage and collaborate with senior executives to ensure success of identified initiatives on behalf the growth execution team, forging relationships with senior leaders
Review and interpret monthly pipeline and financial results and communicate status
Manage execution of key initiatives across the Growth Office
Facilitate cross-functional teams comprised of all levels of stakeholders from senior executives to front-line employees
Create consensus across Growth Office markets for common practices and processes
Develop and deploy global strategies and initiatives aimed at improving the effectiveness and efficiency of the Growth Teams and positively impacting the client experience
Undergraduate degree in applicable area of expertise or equivalent experience
7+ years of relevant work experience in (large scale) Project management, Program management or Change Management
7+ years of Sales operations, sales planning, process improvement, client or vendor management, or other growth support roles
Ability to work in a fast-paced environment / self-initiative
4 + years of Business Process Management
Strong history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence
Proven ability to drive actions focused on business strategies and formulates concise solutions to complex problems
Champion of continuous change with proven leadership style that models a client orientation
Ability to effectively drive results in a dynamic, matrixed / environment with a high degree of organizational change, growth and ambiguity
Proven experience leading project teams comprised of all levels across an enterprise
Proven ability to handle complex situations and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations
Exhibit the skills to collaborate with and achieve actionable results through others, the ability to build strong and sustainable relationships and the capability to interact within all levels of the organizations
Demonstrated ability to translate highly complex concepts in a way that can be understood by a variety of audiences, ranging from senior executives to core delivery personnel

Strategic Program Manager Resume Examples & Samples

Weekly analysis of program progress and effectiveness
Monthly report/ analysis on customer base, current and future programs/ initiatives, and plans for improvement
Strategically develop, plan and execute on revenue driving programs
Develop a comprehensive grasp on day-to-day technology hurdles faced by the customer base and provide recommendations to improve customer satisfaction
Identify process improvements that prove beneficial to the customers’ success as well as improved effectiveness and efficiency for the SMB CSA team
Align departmental communication effectively to portray and prioritize timelines for on-going projects
Work with Client Services Senior management to establish roadmap for achieving customers business strategy and road map
Constantly develop understanding of industry product offerings, and be able to apply them to everyday business situations
Maintain high-energy and readily adapt to new situations while effectively maintaining workload and schedule
Develop, implement and track strategic programs out to large account base of over 70,000 customers
Familiar with Google Apps
Strong written and interpersonal communication skills
Ability to lead initiatives and people toward common goals
Ability to think “outside the box”
Good time management and organization
5+ years in project management and/or business analyst roles

Strategic Program Manager Resume Examples & Samples

Own, manage and execute projects identified by customer and Global Account Director
Target and implement new operational processes, tools and efficiencies
Maintain a library of standard operating procedures for assigned client(s)
Work closely with the Global Account Director to direct and manage operational expansions and implementations
Understand client contract(s) to ensure operational commitments are met within PAYG operations
Ensure communication of PAYG operations requirements to all participating countries and ensure each operation meets or exceeds requirements
Track status of meetings in progress for PAYG locations and escalate service shortfalls/failures
Work with Business Analyst to identify reporting/quality issues for PAYG locations
Ensure operating budgets are current and accurate for each PAYG location and Finance apprised of changes
Support Global Account Director and participate in mid-year and annual account reviews globally
Provide direction and oversight to a team of program managers (based in several countries)
Responsible for training and skill development of the team based on job function
Develop relationship with BCD M&E employees in countries that provides PAYG services to assigned client

Global Strategic Program Manager Resume Examples & Samples

Bachelor’s degree in Education or related field
5 -10 years of successful experience in program management for sales/consulting, sales/consulting support or training role with a leading technology organization
Understanding of Curriculum Development best practices and design
Strong customer service aptitude to support sales & consulting team
Ability to interact with all levels of management to prioritize needs requests based on business requirements
Capable of collaborating across functions, geographies, and levels to build and deliver business solutions
Solid project management and implementation skills required
Excellent presentation, communication, and interpersonal skills
Familiarity with, if not expertise in, Success Maps Learning (SML)
Previous experience in managing Training and development programs
Expertise in PPT, Excel, Smart Sheets
Strong communications and writing skills
ERP/Sourcing/Procurement Knowledge preferred
Sales and/or Customer Engagement knowledge preferred
SAP Ariba Solution Knowledge and/or desire and ability to learn them – a strong plus

Strategic Program Manager Resume Examples & Samples

Develop an in-depth knowledge of core retail products and services, and the sales programs and tools used to support sales of products and services
Build relationships with field sales teams, including executive management, and deliver consistent and timely information related to launches or improvements in programs or tools used to support sales of products and services
Identify the necessary resources needed to solve for issues impacting sales & operations, including the use of independent thinking as well as survey methods for collecting feedback from the field sales teams
Analyze sales and operational performance using basic and advanced tools; design meaningful reporting for use at the manager and executive levels of the organization - intended to drive improvements in performance
Provide updates based on independent and project team's analysis and research of complex scenarios; including the ability to provide exceptional presentations using power point
Responsible for development and implementation of new processes and procedures for effective sales and operations processes
Effectively manage projects and programs to mitigate the possibility of over extending budgets; help to identify methods, approaches, and tools to reduce expenditures for the channel
Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales and operations teams in accomplishing company goals
Three years project management or related process management experience
CAPM or similar Project Management certification
High level of proficiency with Microsoft Powerpoint

Strategic Program Manager Resume Examples & Samples

Support the Sr. Director of Product Management – Disposers with strategic project management, tracking department key performance indicators and supporting the Emerson planning process
Lead and direct internal and external (e.g. research and consulting agencies) cross-functional teams through strategic programs and tactical projects supporting the residential disposer business
Lead a global cross-functional team developing business processes and data systems capable of monitoring, evaluating and reporting on competitive activity
Lead cost reduction process for the residential disposer business
Develop new business procedures and actively seek to improve InSinkErator’s lean new product development process
Identify, track and report on department key performance Indicators monthly
Participate in developing marketing and business plans based on consumer and channel partner needs, global competition, and InSinkErator resources and capabilities
Work with the executive team and wholesale/retail sales teams to manage pricing and profitability by channel, geography, product line and customer for the disposer product category
Utilize visual project management principles and InSinkErator’s stage gate process to document, execute and manage active projects
Support product sustaining activities and all other duties as required
Bachelor’s degree in engineering, marketing, business. MBA preferred
Should have a minimum of 3-5 years of relevant experience
Ability to lead and work in cross functional teams. Visual project management experience a plus
Skills in leadership, initiative, creativity, problem solving, analysis, and cross functional communication
Microsoft Suite Proficiency. Expertise with interactive data visualization business intelligence tools a plus

Strategic Program Manager Resume Examples & Samples

Assist the Area Director of National PMO and Sr. Strategic Program Management PMOM with leadership duties including WWT core values, guidance to team, ensuring all aspects of project life cycle are managed. Team adheres to company and departmental policies and procedures, managing utilization goals, staffing requirements, and ensuring the performance standards are exceeded on a monthly basis
Work closely with Business Managers, Program Director, Engineering Manager, PMOM, Governance and Account Teams to build strong working relationships built on trust and open communication
Work closely with PMOM and staff to identify/communicate appropriate coaching plans for each team member they work with in all key metrics identified
Provide, participate and engage the team to be involved in onboarding of new team members ensuring everyone is properly educated on WWT (PS, PMO, Program Specific) organization, process and methodology, tools, communication and policy adherence and execution of company goals
Focus on building a high performing team through mentoring, communication and successful delivery of projects
Provide employee development, through constructive feedback, coaching, training/developing, and applying mentorship techniques
Proactively review weekly performance reports to determine strengths, identify opportunities, etc. to make recommendations to management and bring consistency to how the program effectively manages projects
Actively maintain a strong knowledge of the technology and the services/products that WWT offers their clients in order to build and create incremental business development that extends the program and/or identifies new business opportunities with the customer
Create efficiencies by collaborating with team and peers to improve processes and incorporate best practices and methodologies within the PM industry
Bridge the gap between Portfolios, Programs and the PMO by providing a unified perspective while understanding the embracing the differences that a portfolio, program and national/regional PMO may have
Champion new tools, concepts and processes for the team in order bring transparency and a positive approach to change
Ability to effectively facilitate PLW’s, PSW’s, Technical Workshops, Ideation Sessions and Trust Exercises
Act as a SME for all PM Tools, methods, and procedures
Ability to step into a PMOM role when needed to best support the organization
Build and cultivate relationships with cross-functional teams throughout the organization in order to better support PS
Create new initiative frameworks, partner with Governance to create emerging methodologies
Has successfully demonstrated PMO experience within WWT
Has a wide range of experience in advanced program management
Is a PMI expert PMP preferred
Has multi-methodology experience
Wide range of technology experience (r/s, dc, uc, etc.)
Demonstrated leader
6-10 years of Project Management experience; coordination of tasks and small projects or parts of large projects and or programs is required
Team centric: Experience communicating to both team, management, executive management and pertinent stakeholders both internally and with the customer
Proven experience with people management, strategic planning, risk management and change management
Strong interpersonal, motivational, planning, coordination, communication, organizational, problem solving, decision-making, and conflict resolution skills
Knowledge and understanding of PMI life cycle is required
Strong skills that promote and facilitate performance of project team members including development of strong working relationships with others
Ability to motivate and supervise people toward high productivity and excellence in a team environment, delegate workloads, analyze problems and devise solutions
Robust organization skills and able to handle multiple tasks with flexibility and ease
Vision and experience in effectively influencing and leading personnel
Excellent understanding of the contract and financial processes. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule
Able to travel up to 50%
Excellent understanding of financial processes/profitability. Able to create reports, track project metrics, forecast future trends and manage change

Strategic Program Manager Resume Examples & Samples

Leads impactful strategic initiatives ensuring program goals are achieved within budgetary, time, and organizational parameters
Leads program communication strategy through clear articulation of ideas to the project team and critical interfacing with senior management
Develops curriculum and serves as instructor for strategic program management training programs
Designs and conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities

Strategic Program Manager Resume Examples & Samples

Support to pre-sale and set up of large and complex engagements or project portfolios at large accounts (typically at SCP and platinum accounts), strategic projects and ramp-up projects
Large and complex engagements and programs
Recovery of troubled engagements and programs
Act as a services and support lead or a trusted advisor to customer’s C-level executives at strategic accounts
Maintain program documentation and updates; create and analyse lessons learned and actively share with the Program Management Practice for use in future programs
Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for GSS knowledge managers
Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology
Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience
Master’s degree, preferably in commerce, engineering, information technologies or MBA is an asset
PMP or PgMP certification and /or other industry and project management certifications is desirable
Formal trainings in project and program management, agile project management, SAP methodologies (A2O, ASAP or Activate)
Being able to actively use SAP tools (Solution Manager, PEM, PtD or RM@FS) or other similar tools
Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory computing, cloud and Internet Of Things
5 – 10 years of project management experience in large scale, high risk, or strategic projects/program
3 – 5 years of supervisory or coaching experience in teambuilding and leading teams
Demonstrated experience leading cross functional teams within a formalized methodology
LoB or LoS management experience of small and medium size team is desirable
P&L of LoB experience is desirable
Experience in managing project P&L in cross-LoB delivery of SAP engagement
Experience in managing international consultancy is desirable
Solid experience in international implementation experience is a must
Multicultural sensitivity and work in international environment and with global clients

Senior Strategic Program Manager Resume Examples & Samples

Establish effective Agile portfolio models and program management methodologies in environments with executive stakeholders, distributed development teams
Maintain Roadmaps (feature, technical, and release) for assigned Solution Areas
Report status of programs on the roadmap weekly, rolling up all projects in purview
Coordinate R&D deliverables for Solution Area QBRs and related sections in all-up R&D QBR
Actively manage the Solution Area Roadmap, taking action (or escalating as needed) to keep the Solution Area on track
Measure, monitor, and ensure the health of the Solution Area from financial, risk, and schedule perspectives
Force hard conversations with all stakeholders to balance trade-offs between various parameters: Development/Cycle time, Cost, Product Value, Development Expense, Risk, etc
Maintain healthy Solution Area collaboration between all disciplines including Engineering, Business Operations, IT Operations, Solution Owners, and Sales/Marketing
Ensure all SDDLC (Solutions Design and Delivery Lifecycle) activities for Solution Area programs are completed by responsible parties
Act as stakeholder and provides input to Investment Proposals, Quarterly Release Planning, and funding estimates for quarterly program increments
Actively seeks out and solves for barriers / problems / issues in meeting key deliverables for a solution
Own development of risks / issues and corresponding mitigations for delivering a solution
Drive the cross-functional integration, strategic planning, budgeting, operating reviews and executive updates
At least 8-10 years of industry experience in program management
Ability to work in distributed matrix team management
Strong leadership qualities that enable you to lead multiple engineering teams in concert with business and operations partners
Strong sense of accountability and bias to action
Comfortable providing transparency in complex situations
Being comfortable in leading without authority, and maintaining momentum in the initiatives you oversee
Embracing ambiguity in how you go about providing value to the Solution Areas that you support
Able to analyze and synthesize qualitative and quantitative information, form opinions with corresponding recommendations, and present the results to key stakeholders including senior leadership
Strong executive presence: comfortable and familiar with presenting to executive audiences
At least 3 years of experience in the healthcare or payments industries
Ability to prioritize work for self and others, is organized, self-directed, efficient and able to manage complex projects in a timely manner
Willing to travel 25-35% of the time

Strategic Program Manager Resume Examples & Samples

Job duties are varied and complex utilizing independent judgment
May have project lead role and project management skills are required
Attention to detail critical
Ability to collect, organize, and display data in spreadsheet format
Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected
Relationship management skills strongly desired
Strong written and verbal communication skills to interact with management and possible clients desired
Good organizational & planning skills
Microsoft Office savvy
Self-sufficient & task oriented
Proactive attitude and capable of taking ownership over the processes
Analytical skills & problem solving attitude are required
5 plus years relevant work experience

Controls Advisory Assurance Strategic Program Manager Resume Examples & Samples

Work directly with the Chief Regulatory Data & Controls Officer, Head of CAA and division managers on the operational plan and special initiatives to define the business objectives in measurable terms and the actions necessary to accomplish these objectives
Identify risks and recommend remedial actions to mitigate them. Chair initiative review meetings. Apply judgment to determine what items need to be escalated to Executive management. Consolidate the CAA project activities – providing transparency to senior leadership of all current and planned projects, status, risks. Ensures cross functional groups (such as ISA and Internal Audit) are appropriately engaged
Responsible for developing the annual SOX plan by working jointly with Directors in CAA, corporate functions and lines of business partners in the company
Developing internal processes and protocols related to CAA execution and communication in the company and externally
Oversee project management of all CAA projects. Accountable for the delivery and implementation and other actions necessary to successfully accomplish the initiatives in the portfolio with planned timing and responsibility assignments. Create the teams and PMs, manage project budgets, manage project success, meet customer expectations, and manage execution risk. Ensures appropriate talent and capacity is available for key projects, prioritizing scarce resources, scaling staffing to match demand
Monitoring, managing and reporting on all operational activities in the CAA function. Tracking, reporting and monitoring of deficiencies identified by CAA
Coordinating, reviewing and preparing reports to key committees and internal constituents including the Disclosure and Accounting Committee, SOX Oversight Committee and Audit & Finance Committee of the Board of Directors
Gain alignment of senior leadership on prioritization and resourcing
Conducts and obtains research to bring industry practice and current thinking into the discussions
In addition to accountability for the delivery of the portfolio, may also be accountable for individual project delivery
Accountable for ensuring project delivery are compliant with the Bank policies and standards, including compliance with the Enterprise Project Methodology. Monitor the cost of projects, and work orders to ensure that costs do not exceed approved amounts
Responsible for directly supervising staff, including interviewing, hiring staff and the termination of staff; recommending salary changes, job promotions; setting work hours, conducting counseling /performance reviews, and planning of the staff ‘s work
Requires a BA/BS degree from a 4-year college, preferably in finance/accounting
MBA preferable, but not required
Requires 10+ years’ experience as a Senior Project Manager, PMO Manager or comparable experience
SOX, Internal Controls and Financial/Regulatory Reporting background
Requires 3+ years management experience
Experience leading and managing large projects from start to finish
Must be very proactive in approach, and possess strong leadership skills
Requires the ability to describe complex business problems and possible solutions to senior management. Strong presentation skills; ability to present to large groups and to executive management
Thorough understanding of banking issues, organization, regulation, terminology and technology
Ability to work independently and with all levels of management within and outside of Finance and to negotiate matters on behalf of senior management

Global Social Care Strategic Program Manager Resume Examples & Samples

Exceptional analytical skills, ability to use a variety of techniques to develop actionable customer- and business insights from multiple data sources
Understanding of trends in social-, self-service- and digital- technologies and capabilities
Affinity and strong experience with Social Medias Platform, Programs, Tools
Proven program management and change management skills. Strong understanding of business planning methods and financial modelling
Strong communication skills to report out at executive level
Strong Experience with Program Managing global and regional teams
Ability to exercise independent judgment, be proactive, and make decisions independently
Demonstrates an in-depth knowledge of key HP Services and Customer Support operational policies, processes and methodologies applicable to project management
Has an extensive understanding of critical project management techniques
Recognized as a leader in the HP S PM Professions community
First level university degree
10 years experience in project management or in like roles/businesses

Controls Assurance & Advisory Strategic Program Manager Resume Examples & Samples

Work directly with the Director of CAA Strategic Program and CAA team on the operational planning and special initiatives to support defining the business objectives in measurable terms and the actions necessary to accomplish these objectives
Identify and track risks & deficiencies, assist in recommending remedial actions
Support initiative review meetings by compiling materials for presentations and follow up on open items
Support the development of the annual SOX plan by working jointly CAA team, corporate functions and lines of business partners in the company
Manage the standardization of internal processes and protocols related to CAA execution and communication in the company and externally
Support project management of CAA projects related to the delivery and implementation and other actions necessary to successfully accomplish the initiatives in the portfolio with planned timing and responsibility assignments. Assist in tracking project budgets and communicate potential risks
Prepare or reviews reports to key committees and internal constituents including the Disclosure and Accounting Committee, SOX Oversight Committee and Audit & Finance Committee of the Board of Directors
Conduct and obtain research to bring industry practice and current thinking into the discussions
Assist in managing the team to ensure that project delivery is compliant with the Bank policies and standards, including compliance with the Enterprise Project Methodology. Monitor the cost of projects, and work orders to ensure that costs do not exceed approved amounts
Responsible for, developing and training to other team members or stakeholders on CAA processes and standards
Manage CAA team members either directly or cross-functionally
Typically requires Bachelor's degree in Accounting or Finance and minimum of 6-9 years of experience in external audit, internal audit and/or Sarbanes Oxley, or equivalent in the combination of education and experience; internal control testing experience, process mapping and control analysis
Proactive in approach, process leadership and project management skills
Excels in working in a fast-paced environment
Proficient in handling multiple assignments effectively
Strong Microsoft Word, Visio, Excel, and Adobe Acrobat skills
Working knowledge of Hyperion, PeopleSoft, and OpenPages desired

Senior Strategic Program Manager Resume Examples & Samples

Serve as a key member of the Business Development team in helping to drive overall AWS market and technical strategy
Support the broader business development activity, including working with various internal stakeholders to understand business challenges and provide data/analysis for better decision making
Gather requirements from appropriate business owners, write clear and detailed functional specifications, prioritize features, and drive technical scoping as needed
Successfully deliver projects on time working with global cross-functional teams
Manage the entire lifecycle of the initiatives you’re responsible for including showing operations success and developing on further iterations
Develop requirements for internal tools and processes to support product/feature launches
Define, measure and utilize program KPI’s to improve the overall program
Dive deep to understand areas of optimization across operations and functional teams; translate findings into business requirements
Translate analytic insights into concrete, actionable recommendations for operational, program or product improvements
Manage numerous requests concurrently and strategically, prioritizing when necessary
7+ years’ of Program Management managing multiple projects and tools at the same time
7+ years’ experience in managing projects around reporting systems / reporting tools / reporting solution / sales tools – involved in gathering requirements and driving the projects through to implementation (managing the What and the When NOT the How)
7+ years in a position providing strategic direction in product ownership of tools - looking at the data, creating the schedule, the plan and executing the roadmap of the tool suite
7+ years identifying gaps in the tools, prioritization and how it ties to the vision. What, why and when - for the internal user community
7+ years’ experience with independent web based tools, reporting / recommendation / tools used by AWS teams - Sales, Support, BD, and Service teams. Experience in investigating ambiguous gaps, user groups, their use cases, the underlying business value, and how to track success

Strategic Program Manager Resume Examples & Samples

Track progress and tasks and maintain detailed project plans to ensure successful and quality driven delivery
Prepare status reports and program updates for senior stakeholders and participate in weekly steering committee meetings
Manage day to day activities of PMs including resource allocation and task tracking
Coordinate tasks and drive discussions and meetings across multiple SMEs and stakeholders
Issue tracking, escalation, and impact quantification
Track and communicate program status to multiple levels of the organization
Responsibility for ensuring that program requirements are met
Perform comprehensive analysis, research and application of regulations, including the preparation of materials for presentation to senior stakeholders
Participate in the Liquidity Risk Management regulatory response process
Effective communication skills to solve problems within and across various functional areas (MRM, Treasury, IT, Finance, Operations, etc.)
Other core responsibilities may include real-time monitoring and communication of the markets, the ability to assess the impact of liquidity risk, the approval of new products, and an understanding of the impact of regulatory changes on the business
Strong interpersonal skills; role requires constant interaction with individuals within and outside the risk organization
Ability to learn core liquidity risk management concepts across a diverse set of instrument types, business mandates and risk disciplines
Ability to work independently and a strong team player
Understanding of US regulations - especially FBO EPS, Reg YY, FR11-07
The ability to quickly learn complex concepts and subjects under a variety of conditions
Engagement experience on projects/programs
Liquidity Risk Management experience a plus but not a pre-requisite
Financial product knowledge
Master degree a plus but not a pre-requisite

Strategic Program Manager Resume Examples & Samples

Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
Provide quality review for other Program Managers to ensure all information is accounted for and accurate before commencement of production
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule
Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments
Confer with customers throughout production process to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
Coordinate new product implementation for production of components with other internal plants and/or external vendors as required
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards
Tally the final production runs and work performed to assemble paperwork for billing purposes
May mentor junior level Print Production staff or work on special projects
Assemble and present periodic performance reporting for customer and management review

Strategic Program Manager Resume Examples & Samples

End-to-end project management involving complex business and technical solutions centered around the early requirements-, solution design- and validation phases of a customer engagement (strategic programs)
Instill a high degree of confidence in HERE’s Sales, Product and R&D organization and the customer with respect to getting things done as planned, on-time and on or under budget
Overall responsibility for communicating customers’ product needs to HERE divisions as well as closely aligning with the respective sales and customer support organizations to ensure consistent support throughout HERE’s customers worldwide
Anticipate where technology and markets are headed and provide leadership in communicating and aligning HERE and its customers toward that direction
Prioritize tasks, set expectations, formally document program requirements and plans and report progress regularly
Drive and motivate cross functional groups within HERE to meet expectations on program deliverables
Responsible for escalating customer requests and technical complaints to relevant company departments and for providing answers to customer inquiries
International work experience and additional languages (i.e. German) a big plus
Automotive industry experience required
Wireless, Telematics industry experience is a big plus