Student Support Resume Samples

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E Halvorson

Emanuel

Halvorson

617 Connelly Ramp

Los Angeles

+1 (555) 663 3197

617 Connelly Ramp

Los Angeles

Phone

p +1 (555) 663 3197

Experience Experience

Boston, MA

Instructional & Student Support

Boston, MA

Gislason-Jacobi

Boston, MA

Instructional & Student Support

Assist in the management of assigned Federal/State/Institutional Aid Program(s). Work closely with the primary resource person for the assigned Aid Program(s)
Assist in the development of a CTE student peer network
Provide assistance to the Director in responding to inquiries for the annual compliance audit, FISAP, DMR and AOR, as applies to assigned Aid Programs
Assist in the development of office operations manual. Assist with annual review and revision
Develops, improves, and maintains an on-line computerized financial aid database management and informational retrieval software system
Provide student financial counseling services including loan counseling and financial/debt management
Assist with providing direction and support for Living Learning Communities

Chicago, IL

Project & Student Support Coordinator

Chicago, IL

Harber Group

Chicago, IL

Project & Student Support Coordinator

This position generally works independently although he/she may direct the work activities of one, or more part-time student(s)
Handle multiple tasks in an organized manner. Prioritize to ensure balanced and efficient workload. Produce high quality work with speed and accuracy
Contribute to the improvement of UNH Online programs as well as the streamlining of department processes and procedures
Work with Associate Director on reporting and analysis of events, enrollment initiatives, new programs and other projects as assigned
Work across cultures, collaborate and interact effectively and diplomatically with persons at all levels of organizations
Provide a high level of customer service to students, faculty and outside inquiries
Provide support in communication to prospective students and applicants and record engagements in Salesforce

present

Philadelphia, PA

Student Support Administration Manager

Philadelphia, PA

Waelchi, Jones and Wilkinson

present

Philadelphia, PA

Student Support Administration Manager

present

To provide relevant student data for the purposes of ongoing and annual programme monitoring in liaison with validating partners
To manage attendance monitoring at the College; coordinating and clerking attendance meetings
To liaise with the Programme Directors, ensuring academic staff complete student attendance recording in a timely manner
To produce termly registers for the purposes of recording student attendance
To manage the end of term reviews with all key stakeholders regarding attendance and reporting; presenting statistical analysis on attendance trends, comparisons with previous terms and making recommendations for future improvements
To be instrumental in policy decision making regarding attendance monitoring in the College in the future; drafting proposed policy changes and being integral to development of policies
To contribute to the management and processing of student surveys and statistical analysis of survey results (i.e. NSS)

Education Education

Bachelor’s Degree in Education

University of San Francisco

Bachelor’s Degree in Education

Skills Skills

Demonstrated ability of being highly organized and thorough in accomplishing all tasks
Considerable knowledge of administrative and organizational processes as applied to the management of operations, services, facilities, and programs
Considerable professional experience working at a post-secondary institution
Ability to answer inquiries in a professional, clear and articulate manner through oral communications and/or written correspondence
Considerable knowledge of the techniques and procedures involved with financial aidcounseling/advising
Considerable knowledge of the policies and regulations as applied to the awarding of financial aid scholarships typical of an institution of higher education
Ability to compile and analyze data for assessment and evaluation at a basic level
Considerable knowledge and understanding of a variety of general housekeeping and maintenance practices
9. Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs
Knowledge of policies and regulations of the University of Hawai'i as applied to student affairs

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15 Student Support resume templates

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Manager, Student Support & Advocacy Resume Examples & Samples

Resolves and provides guidance on complex problems that adversely affect a student’s academic success. Partnering with internal and external constituents; evaluates problems and identifies options for solution
Facilitates students’ connection to university resources and services
Responsible for timely response and follow-up with students involved in incidents reported through the Department of Public Safety, an online student reporting program – TC4T, faculty, staff and parents
Monitors and assesses student issues and incidents, identifies trends and collaborates on the response and response plan
Manages data collection and analysis for student cases including tracking reports on substance abuse, victims of crime, hospitalizations, and student tragedies
Coordinates emergency response protocol for the Student Affairs Department Operations Center (DOC.)
Directs outreach education about student support services. Works with student leaders to increase awareness of campus resources and for feedback on the type and quality of services provided
Member of the Student Concerns Committee and the University Threat Assessment Committee
Supervises the Lead Support and Advocacy Advisor
Prepares and updates resource materials including division protocol handbook and DOC handbook
Keeps current on college student issues and trends and provides vision for the department
Reviews and processes University Exceptional Tuition Credits

Student Support Marketing\pr Resume Examples & Samples

Assist the marketing team in the development and implementation of its marketing and public relations plans
Write copy for marketing and PR projects (competitions, website and social media content)
Translate marketing and PR copy (English-Polish, Polish-English)
Participate in a mixture of internal and client meetings
Back office support

Temporary Student Support Sales Resume Examples & Samples

Utilizing Kellogg and Kroger software tools to create promotional contracts for Kellogg Events at Kroger across all Business Units
Analyze advertising data, publish reporting, and make impactful recommendations that enhance efficiency and profitability
Working with the Business Planning Team and Deductions Management to ensure payments to Kroger are accurate and in accordance with submitted contract agreements
Developing methodologies and tools to analyze return on investment
Exhibiting professional interaction and communication with the entire Kellogg’s Kroger Team
Leading and participating in special projects
Proficiency with Microsoft Office Suite –Excel, Word and PowerPoint
Able to start working immediately, commit to 12-18 months in role while working at least 24 hours per week during the school year and full time over summer

Sales Student Support Resume Examples & Samples

Assisting the Global Brand Protection Team in daily activities related to monitoring of customer orders in SAP and communications with plants, distribution centers and Kellogg Sales teams as necessary
Providing assistance to team members
Handling special projects, including Excel spreadsheets, data entry and analysis
Must be currently enrolled in a minimum of 6 credit hours at an accredited college or university working toward a degree in a business related field
Must have a minimum of 1 year of college remaining
Must be willing to commit to working a minimum of 25 - 29 hours per week
Must be able to commit to 12 months in the position
Proficiency in Microsoft Office Programs

VP, Student Support / Program Management Resume Examples & Samples

Determining and executing best practice and process across all functions, in partnership with other PES leadership, senior level school partners, and executives from across 2U’s functional units
Establishing vision for overall and continuous department improvement focused on improvement of educational outcomes, retention, and graduation rates
Researching, identifying, and implementing departmental efficiencies with company-wide impact via opportunities to scale, automate, and otherwise sustain and grow a world-class support organization
Strengthening and maintaining relationships with University faculty and administrators
Continuously assessing and recommending processes to PES Staff, Leadership, and Managers who are working directly with students to take advantage of best practices
Partnering with the PES Program Launch team to thoroughly understand the new and developing program pipeline- inclusive of timing, program scope and any distinct needs
Providing leadership and oversight to Student Support program teams post-launch
Developing professional development opportunities for staff at all levels in partnership with the Learning & Development team
A propensity for relentless customer service, along with the confidence to challenge 2U and university leadership to make the best decision
Remarkably good follow-up skills and the ability to communicate effectively and articulately
Resourcefulness, accuracy and initiative
Interest in the education technology space
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal

Student Support Manager Resume Examples & Samples

Collaborate with external / program partners and internal leadership about current and future program performance. Identifying risk to program objectives, performance and metric goals; providing recommendations mitigation plans to promote programs success
Provide regular scheduled communications and program deliverables (reports, scorecards, business reviews) to stakeholders internally and externally via written and verbal presentations
Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
Ability to make bring out other people’s potential/talents

Student Support Specialist Resume Examples & Samples

Bachelor's degree from an accredited college or university
Two or more years of professional experience providing individual assistance to students/clients in an advocacy, case management, or related role
Effective rapport building and strong interpersonal skills including excellent written, oral and presentation skills
Ability to exercise good judgment and discretion in analyzing and resolving confidential and sensitive situations with minimal supervision
Evidence of strong organizational and time management skills and ability to complete multiple tasks in a busy environment
Demonstrated knowledge of consultation, outreach and crisis intervention and case management
Ability to grasp knowledge of policies and procedures related to different aspects of student services
Knowledge of community based resources and experience coordinating services
Sensitivity to cultural, political, and geographical differences, with the ability to work well with a diverse student body
Ability to establish and maintain effective collaborative relationships with campus departments, student groups and colleagues
Experience planning and implementing a wide variety of outreach/educational programs
Ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, and other applicable state, federal, University, and College of Professional Studies guidelines
Knowledge of college-student development issues and commitment to student service with a vested interest in staying abreast of research in the field of academic and student affairs
Experience with Microsoft Office applications including PowerPoint, Access, Excel, and Outlook
Flexibility in work assignments and work hours to include some evenings/weekends
Ability to serve on-call after hours and have access to transportation in order respond to campus crises in a timely manner

Associate Director for Student Support & Interpersonal Violence Resume Examples & Samples

Provide Divisional Leadership Related to Title IX and Violence Against Women Act (VAWA): Regularly consult with Director on proposed changes due to changes/and or revisions legally in services, policies and practices as needed. Provide subject matter expertise related to Interpersonal Violence and Sexual Assault issues
Oversee and Comply with Grant Funded Awards: Hire staff as needed, monitor outcomes of the grant, and complete all mandatory record reviews and reports as necessary
Provide Strategic Plan for Programming and Development: This includes designing and implementing a comprehensive package of cocurricular programs that address sexual misconduct prevention, including primary prevention, bystander intervention, and risk reduction; partnering with diversity-focused campus partners to implement prevention programming that is responsive to diversity; and oversight of workshops, public awareness campaigns, materials development and technology for a range of audiences (i.e., students, faculty, staff, and community members). Execute a plan to increase partners across campus to assist with Bystander Intervention
Primary Liaison for Sexual Assault Response Team (SART): Coordinate and meet with all members of SART and provide input in the effort to work together with stakeholder and team members that continue to prioritize victims’ needs, and promote public safety
Supervise Victim Assistance: Oversee, schedule and monitor the hotline. This includes sharing responsibility for the 24-hour crisis hotline; and helping to provide crisis intervention, ongoing case management, and referral to the campus community. Manage referrals and student issues related to distress/crisis intervention and to implement developmentally appropriate interventions, coordinate resources and services, and monitor follow-up and progress of students of concern cases
Supervision: This includes supervision of professional staff as assigned, graduate students and student volunteers. Oversee the recruitment of Victim Advocates and monitor the mandated training given to all serving the hotline
Student Coordination and Leadership: This involves working closely with student leaders and student groups in coordinating programs and partnerships toward shared goals. This includes the recruitment, training and coordination of peer educators and peer advocates
Assessment, Counseling and Referral: Individual students may need support or advice regarding issues involving incidents of interpersonal violence. This is designed as an immediate and short-term solution, with longer-term assistance referred to other professionals and agencies as deemed appropriate
Oversee and Monitor Workshops, Seminars and Training Sessions: These workshops will be appropriate for a variety of groups including peer leaders, students, staff and faculty
Public Awareness: This incorporates campaign materials, from initial conceptual design to final product development, in a range of formats (i.e., brochure, poster, flier, public service announcement, Microsoft PowerPoint, Web site and social media)
Policy Support and Development: This involves working with campus and community offices and agencies to implement and support current policies and procedures. It also includes identifying ways to further enhance meaningful and appropriate policies and procedures
Preparation of Written Reports: This includes internal/external mandated reporting
Management and Organization: Organizing the overall management of violence prevention education programs and services, including the supervision of consultants and student staff. This also includes an overall strategic plan with timelines and milestones and appropriate recordkeeping
Funding and Institutionalization: This includes the preparation of applications for supplemental funding for specific programs, and services and strategies. It may include internal resource allocation as well as external grant funds
Coordination with the Campus/Community Coordination Council and Other Related Community Coalitions: Linkages with these campus-based and community committees are essential for further promoting shared responsibilities for violence prevention and intervention. This will be particularly helpful with the strategic planning and resource allocation processes
Internal Coordination and Cooperation: This involves close work with a range of university offices and personnel—with particular attention to University Life offices, academic departments, faculty and other staff. Serve as a member of the University CARE Team. Provide support and guidance to offices in matters pertaining to case management; consult with Director and Dean of Students staff when impact of a situation crosses functional boundaries, while maintaining confidential reporting status related to Title IX
External Collaboration and Assistance: This includes work with community offices and agencies including local groups, state agencies and federal/national agencies
Recordkeeping: Ensure that students of concern records and interpersonal violence and sexual assault records are maintained in accordance with university policies and applicable laws and are readily available to internal staff
Standards of Practice for Violence Prevention and Intervention in Higher Education: This includes knowledge, awareness and support of the standards of practice for campus violence prevention and intervention health developed by a variety of organizations including the American College Health Association and the Council for the Advancement of Standards in Higher Education
Master’s degree is required; the department will consider a broad range of relevant backgrounds such as community health, health promotion, social work, criminal justice, public health, women’s studies, community health education, higher education, community organizing and/or others as appropriate
Supervision experience
Ability to maintain and manage confidential information
A strong attention to detail and accuracy; and
Previous experience in violence prevention
Previous success in developing grant proposals and receiving grant awards related to violence prevention
Previous experience working with college-aged individuals
Previous experience developing and delivering education programs and training focused on sexual assault, sexual harassment, relationship violence and stalking; and
Commitment to a collaborative approach to student wellness, including working with committees, coalitions, administration and community agencies

Student Support Ambassador Resume Examples & Samples

Manages students during meal service, recess, hallway transitions, and other events specified by supervisor (behavior problems will be referred to the teacher or principal according to guidelines established by the individual school)
Communicates with students and school staff in a positive and professional manner utilizing appropriate customer service and interpersonal skills
Circulates throughout the cafeteria or in other designated areas, and assisting students who need additional support
Assists with the cleanliness of the cafeteria and other areas designated by supervisor
Participates in training sessions, meetings, and scheduled cleaning days as requested
Fosters appropriate and effective relationships with students to gain mutual respect
Able to follow instructions and complete tasks efficiently
Physically able to perform duties as assigned (i.e. ability to lift a maximum of 25 pounds; pushing and pulling of carts and tables)
Knowledgeable about meal pattern requirements (understands federal, state, and local program regulations)
Knowledge of proper food safety and sanitation procedures for food service
Ability to use judgment and be dependable
A deep commitment to, and passion for, working with children and families
Lives the KIPP Baltimore values of

Student Support Resume Examples & Samples

Support the various Capex Governance, Reporting and Target Setting Processes
Support the maintenance of the Global Capital Investment and Real Estate database
Develop and structure documentation and trainings for the team as well as for the Capex community
Analyze and improve the efficiency, quality and transparence of processes
Prepare ad-hoc analysis

Student Support Resume Examples & Samples

Utilizing Nielsen programs to analyze and interpret data
Creating plan-o-grams using JDA Space
Developing insights on Category results and trends
Creating and analyzing efficient assortment using Kellogg tools
Owning, presenting, and following up on special projects and tasks
Working with Category Management team to create/maintain innovation documentation
Exhibiting professional interaction and communication with Kellogg Category Management team and Kellogg Company personnel
Student intern must be enrolled in a Bachelor's Degree in Arts or Science program
Experience working with databases, spreadsheets and other computer programs
Experience using Microsoft Word, Excel and PowerPoint
A cumulative Grade Point Average of 3.0 or better on a 4.0 scale

Student Support Analyst Student Services Professional Resume Examples & Samples

Thorough knowledge of University policy and procedures, as well as title 5 rules and regulations
Thorough knowledge of PeopleSoft Degree Audit software
Ability to collect, evaluate and interpret data to develop sound conclusions and make appropriate recommendations
Ability to apply, interpret and communicate knowledge of variety of complex university policies and procedures to University personnel and the public
Demonstrated ability to understand functional and procedural requirements and relate solutions to management
Ability to plan and work on shared projects
Possession of excellent analytical skills in order to resolve critical problems
Ability to work independently, use independent judgment, set individual deadlines and complete projects accordingly
45% - Ensures that all processes within the Records and Registration office are operating at maximum efficiency in order to provide the most streamlined experience for students. Identifies potential problems with processes, use reasoning and logic to establish possible causes, interpret and apply theories and principles to recommend necessary changes
10% - Works cooperatively and communicates positively with diverse constituents including students, faculty, advisors, staff and the general public
10% - Support special student populations through the maintenance of the CSU Student Conduct Sanction website, system review of student groups such as Western University Exchange students, Diego House and future specialized student groups
5% - Performs other duties as assigned

Engineering, Temporary Student Support Resume Examples & Samples

Participating in review of Civil, Structural, Architectural components of capital projects, and assisting with strategic Civil, Structural, Architectural programs
Participating in review of Mechanical and Sustainability components of capital projects, and assisting with strategic Mechanical and Sustainability programs
Developing computer-based tools for capital project management
Assisting with development of capital cost analysis tools and estimating databases
Supporting design standards development and construction methodologies
Work with stakeholders in other departments, such as Quality and EHS, to assure alignment across functions
Candidate must be in a Chemical, Civil, or Mechanical Engineering Bachelor or Master of Science degree program, carrying at least 6 credits hours of coursework while maintaining at least a 3.0 Cumulative GPA
Excellent PC skills and proficiency with Microsoft applications
Solid time management skills
Be able to work 10-20 hrs per week in the Battle Creek, Michigan Engineering Office

Engineering, Temporary Student Support Resume Examples & Samples

Coaching teams on Continuous Improvement (CI) tools
Coaching for teams on Kellogg Work Systems (KWS) tools
Assisting with the Gap Analysis Process
Testing lab work and plant runs
Organizing and analyzing equipment data
Assisting in analysis, discovery and execution of production line efficiency and sustainability improvements
Assisting with Flow diagrams
Assisting in the development of Standard Operating Procedures and Skill Development Cards
Currently seeking a Bachelor’s Degree with an emphasis in Engineering
Ability to demonstrate strong leadership
Proven track record in collaborating with others
A passion to build strong and enduring relationships with customers and consumers

Student Support Aide Resume Examples & Samples

Generating and implementing services to remediate behavioral and social problems for students who are emotionally or intellectually challenged
Provides consultation to school personnel and parents on the progress of these students
Provides assistance to teachers in the classroom to ensure an appropriate environment conductive to learning
Role model socially appropriate behavior for students enrolled in the program

Student Support Resume Examples & Samples

Organizing and booking of business related trips
Providing assistance for the reimbursement of travel expenses
Processing of urgent requests (flights, hotel, limo services etc.)
Providing support for travel related questions
General administrative support

Student Support Order to Cash Resume Examples & Samples

Supporting the Global Business Services Center assigned team throughout their End to End Process
Performing a mixture of administrative duties and ongoing project support work including coordinating and planning small projects
Consistently meeting compliance measures and achieving service level agreements
Creating a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center teams
Contributing to a team environment that is focused on high performance and service excellence
Must be currently enrolled in a minimum of 6 credit hours at an accredited college or university
Demonstrated ability to communicate effectively both written and verbally
Detail oriented with the ability to take direction
Ability to work within timelines and in pressure situations
Minimum of 3.0 GPA (Major); 2.7 GPA (Cumulative)

Kashi Student Support Resume Examples & Samples

Assisting in new product launches; deploying innovation sales samples
Executing, tracking and summarizing sales promotion plans
Designing and updating selling materials for field sales team (e.g., new item launches, displays, promotions, packaging redesigns)
Gathering consumer and shopper insights to deliver successful display strategies
Tracking and summarizing key competitive intelligence information
Performing sales performance reporting via Nielsen Answers on Demand
Creating and maintaining planograms
Submitting creative marketing assets for legal review
Printing coordination with print services team
Supporting product sampling efforts
Currently seeking an undergraduate degree with an emphasis or burgeoning interest in Marketing and Sales at an accredited college or university
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Ability to demonstrate time management/multi-tasking skills
Minimum GPA of 3.0
Ability to demonstrate strong leadership
Proven track record in collaborating with others
A passion for Kashi brands and natural/organic food in general

Seasonal Student Support Manufacturing Resume Examples & Samples

Assisting with the efficient and safe production and or packaging of products with operators on the team
Communicating and interacting with operators, safety leader, and functional department specialists
Maintaining a positive team based environment
Accepting guidance and coaching from the team lead and operators
Working safely with company policy in compliance with the Occupational Health and Safety Act
Performing appropriate audits, tests and measurements
Managing data input and transactional information into appropriate computer systems
Must be enrolled in Post-Secondary education for the fall of 2017
Must be a minimum of 18 years of age (As of April 30th 2017)
Must be available to start full time hours (all shifts) as of May 1st 2017 and be able to work full time through the summer up to September 2nd
Must have the ability to work long periods of time walking, standing, bending or carrying moderately heavy items (20-25 pounds) with or without reasonable accommodation

Student Support Resume Examples & Samples

Utilizing syndicated data sources such as Nielsen tools to analyze and interpret data
Developing insights on Cereal results and trends
Analyzing reports and creating insights using Kellogg tools
Monitoring internal tracking tools (i.e., inventory, pricing and market share)
Pursuing Master degree in Food Marketing, Economics, Business or a related field
Experience working with database software
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Intermediate level math skills, basic statistics
Ability to work a minimum of 20 hours per week

Student Support Administration Manager Resume Examples & Samples

To provide relevant and timely data for programme management personnel, assisting in the provision of student data for returns to statutory bodies, validating partners and others, as required
To provide information to students regarding administrative policies and procedures and dealing with related student enquiries in a prompt and appropriate manner
To produce termly registers for the purposes of recording student attendance
To liaise with the Programme Directors, ensuring academic staff complete student attendance recording in a timely manner
To manage attendance monitoring at the College; coordinating and clerking attendance meetings
To be responsible for producing and analysing weekly student attendance monitoring reports, identifying agreed thresholds for implementing attendance warnings and withdrawals for all taught programmes
To manage the end of term reviews with all key stakeholders regarding attendance and reporting; presenting statistical analysis on attendance trends, comparisons with previous terms and making recommendations for future improvements
To be instrumental in policy decision making regarding attendance monitoring in the College in the future; drafting proposed policy changes and being integral to development of policies
To represent Student Services at SSLC meetings; raising issues as appropriate to the Head of Student Services
To contribute to the management and processing of student surveys and statistical analysis of survey results (i.e. NSS)
To assist Programme Directors, Head of Student Services and Head of Student Information Systems with the administration of any programme/module-specific evaluations
To provide relevant student data for the purposes of ongoing and annual programme monitoring in liaison with validating partners
To assist with the preparation and provision of programme and module information, including updates to programme and student handbooks, liaising with academic staff and technology and library staff as necessary
To collate information and data on the Additional Learning Support requirements of actual and potential students in liaison with Admissions and Registry staff
To draft appropriate learning contracts with students, making reasonable adjustments to our provision in the light of their Additional Learning Support requirements
To provide information to students on the Additional Learning Support available at the College, and dealing with related enquiries from existing and potential students
To ensure that all processes, policies and procedures of Pearson College London, especially in relation to Additional Learning Support are implemented in compliance with the rules, precepts and best practices of the Quality Assurance Agency in line with the Disability and Equality Act 2010
To work with the Timetabling Manager, to ensure that all modules for each academic year are set up on SITS and that all students are allocated to the correct modules
To assist the Head of Student Services in the handling of student appeals, complaints, and disciplinary proceedings
To lead and complete regular data analysis, reporting and benchmarking activities to identify and realise improvements to the College’s approach to managing student administration enquiries, and to inform the Head of Student Services and the Head of Student Information Systems of these recommendations arising from this analysis
To contribute to and support the development and implementation of functionality to enhance PCL’s Student Information System (SITS) to improve student enquiry management and student satisfaction
To arrange for the storage, archiving, return or destruction of all student records
To provide cover for the Examinations and Assessments Manager when requested by the Head of Student Services
To provide support to other areas within Student Services during periods of absence or when there is excessive workload
To assist the Head of Student Services with staff training as required
To supervise new and temporary staff as required
To contribute to the ongoing planning and implementation of excellent services for the enhancement of the student experience at Pearson College London
To contribute and attend College events, including enrolment/Welcome Week, Open Days, and graduation ceremonies
In addition, to undertake any other duties as may reasonably be required
A proven track record in delivering to targets and deadlines
A working knowledge of Higher Education and the current issues and challenges within the sector
IT experience in a Windows environment, including use of databases
Understanding of ALN requirements of students
Previous experience of SITS
Experience of taking the lead on projects
Ability to interface with diverse groups of individuals, with confidence and clarity, providing excellent customer service
Ability to summarise and take succinct, clear notes of meetings and discussions
Ability to maintain confidentiality about sensitive issues
Works to meet quality standards with a habit of checking own work for accuracy and presentation standards
Ability to organise own tasks and activities in a systematic way, juggling work priorities to meet deadlines
Able to use own initiative when required and to escalate where appropriate
Commitment to continuous improvement of the customer’s experience
Flexibility to occasionally work outside standard working hours, at peak times

Seasonal Student Support Resume Examples & Samples

Running high speed packing equipment
Operating Rolling Stock
General sanitation and cleaning jobs
Currently a full-time student seeking an undergraduate degree
Completed at least one year at a post-secondary institution
Maintained a grade point average of 2.0 or greater
Attending a post-secondary institution in the Fall of 2016
Available to work any shift, including weekends and holidays

Student Support Manager, MLS Pepperdine Resume Examples & Samples

Manages Student Support team day to day operations, including the ongoing support and professional development of the student support members
Provides assessment of critical situations and determines when escalation is required
Implement strategies to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation)
Accountable for program performance including budget development and oversight, student retention, and credit generation
Identifying risk to program objectives, performance and metric goals; providing recommendations mitigation plans to promote programs success
Ability to make bring out other people’s potential/talents. Ability to work with a diverse team in a fast-paced environment
Enthusiasm and the ability to thrive in an atmosphere of constant change

Finance Temporary Student Support Resume Examples & Samples

Operational performance analysis in an effort to help drive improvement
Reporting and analysis to support ad hoc request
Supporting financial projects such as data queries
Currently pursuing an undergraduate degree in Accounting, Finance, or a related field at an accredited university or college
Microsoft office knowledge specifically in Outlook, Excel, and Powerpoint

Walmart Account Student Support Resume Examples & Samples

Utilizing syndicated data sources such as Nielsen tools to analyze and interpret data
Developing insights on Snacks results and trends
Analyzing reports and creating insights using Kellogg tools
Monitoring internal tracking tools (i.e., inventory, pricing and market share)
Owning, presenting, and following up on special projects and tasks
Pursuing Bachelor’s degree in Food Marketing, Economics, Business or a related field
Experience working with database software
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Intermediate level math skills, basic statistics
Ability to work a minimum of 25 hours per week

Management Intern Student Support Resume Examples & Samples

Initiates and develops regular training for both group and individual student workers in Verification (data entry) within Admission Services
Monitors student verification staff for quality assurance in day to day operations
Collaborates and works with fellow admissions staff, supervisor, and enrollment management leadership to achieve university enrollment objectives
Provides assistance, advice and service to prospective students to ensure seamless transition through the application process
Develops a working knowledge of ASU Admission policies and practices in order to effectively represent the university
Maintains student information in a CRM and student information system
Attend and participate in meetings and training sessions designated by supervisor
Work with domestic, transfer, international and graduate admissions staff to ensure synergies within ASU Admission Services
Participates in other duties as assigned by supervisor
Experience supervising and training student workers
Experience in organizational management and prioritizing for effective and efficient use of time and resources

Temporary Student Support Resume Examples & Samples

Support the execution of digital and print communications including website, trade advertising, email marketing and social media
Support the development of digital selling tools and customized promotions. This will include possible interaction with sales, agencies and customers
Support the development of marketing specific presentations including analysis of industry and category insights
Support administration, tracking and quantitative measurement of existing marketing programs
Support internal employee communications and social media groups
Work with internal marketers and advertising, digital and research support agencies to ensure projects are progressing on time and within budget
Pursuing a Bachelor's degree in Marketing, Communications, Nutrition Marketing, Market Research or related field
Minimum of 3.0 GPA
Ability to handle multiple and sometimes conflicting priorities
Demonstrated ability to communicate effectively both written and verbally
Strong creative writing and data analysis skills
Ability to work within timelines and in pressure situations
Strong problem solving, persistence and decision-making skills
Proficiency with Microsoft Office Suite, including Advanced Excel, Word, and PowerPoint
It is expected that the student support commits to 24 hours/week and up to 30 hours, if possible. It is required the student commit a minimum of 24 weeks to this role, with up to 52 weeks preferred

Student Support, Global Revenue Management Resume Examples & Samples

Performing simple data mining and analysis
Assisting with converting complex customer level data into business solutions
Aiding with the effort to provide fact-based promotional insights to top customer accounts, through managing and verifying large amounts of data
Supporting the effort to build web-based tools used to understand promotional performance at national and retailer level
Preparing final results presentations used to communicate actionable insights to Kellogg employees in sales field and headquarters
Pursuing Bachelor’s Degree in Business, Administration, Economics, or a related field at an accredited university or college
Excellent verbal, communication and presentation skills
Ability to turn large amount of data into actionable business insights
Available to work 20 to 29 hours for a minimum of 12 months
Must have strong computer skills in Excel & PowerPoint

Team Sales Student Support Resume Examples & Samples

Assisting with contracts and invoices to actualize promotions and track trade spend efficiencies
Supporting sales needs by utilizing CBP info to develop presentations, sell sheets, and customer specific information
Providing & analyzing reports (distribution, post-promo, retail sales, ad views)
Assisting with office maintenance, preparing for meetings, mail, sample deliveries, etc
Works closely with Northeast analysts for secondary team source of Nielsen/BW info, and assist with monthly FSU process
Ability to handle multiple and sometimes conflicting priorities
Proficiency with Microsoft Office Suite, specifically Excel
Capability to work within timelines and in pressure situations
Strong problem solving, persistency and decision making skills
Ability to work independently, as well as part of a team, and willingness to partner closely on work
Must live within a commutable distance to the work location and have reliable transportation

Sales Planning Student Support Resume Examples & Samples

Supporting data integrity of SAP Sales systems
Partnering with Sales Planning & Data Integrity to drive compliance of best practice implementation
Executing time studies analysis using SAP KNOA utility
Maintaining department corporate websites and social media utilizing Sharepoint and Yammer software
Providing travel planning and logistical support for off-site meetings
Assisting with special projects as needed
Pursuing Bachelor’s degree in any fields related to Business or Communications
Attending a college or university within a commutable distance taking a minimum of 6 credit hours per school semester
Must have at least one year of college remaining
Ability to demonstrate time management/multi-tasking skills

Data Finance Temporary Student Support Resume Examples & Samples

Pursuing an undergraduate degree at an accredited college or university
Strong Analytical skills including advanced excel skills
Proven track record in collaborating with others

Associate Director of Student Support & Admissions Resume Examples & Samples

D.V.M. degree or equivalent
Excellent communication and interpersonal skills, including the ability to speak clearly and persuasively, and excellent listening skills
Ability to work independently and must be self-motivated in completing tasks
Experience with word processing, spreadsheets and database entry
Ability to plan workload yet remain flexible; strong organizational skills and ability to meet deadlines
Must have a caring attitude and a very high level of customer service; energetic, enthusiastic and committed to the role and to the college
Previous experience in veterinary practice or environment
Previous experience in academia
Previous experience interacting and working with students
Previous experience working in the area of admissions and/or student affairs

Senior Student Support Representative Resume Examples & Samples

Maintain relationships by providing the highest level of service, timely follow up of service requests, and maintaining a positive and friendly attitude
Serve as a resource for the SSR I and II’s, answer questions via phone and chat
Support LEAN and continuous improvement objectives
Answer inbound telephone calls and place orders for all product lines
Understanding of company policies and procedures
1-3 years' customer service and/or call center experience
Adaptability to changes in workload, systems and processes with resilience and a positive attitude
Deductive reasoning and problem solving skills
Excellent organizational skills with the ability to multi-task, and remain detail oriented

IT Student Support Resume Examples & Samples

Planning and handling of IT promotion events for end users – ‘UseIT roadshows&#8217
Support the development and maintenance of internal social media groups for users
Support promoting and improving ONE common end user entry point to IT
Support in review and concept development of end user IT training sessions ‘UseIT masterclasses&#8217
Promote the ‘UseIT’ concept to new company locations
Support the User Engagement team

Programme & Student Support Administrative Assistant Resume Examples & Samples

Significant experience of working in an administrative or office environment providing front facing first line customer focused support within an HE environment
Proficient in using common office IT packages (e.g. MS Office) and packages widely used in a student support environment within an academic school i.e. SIMS, Business Objects
Ability to set up and have an understanding of standard student support processes and administrative systems and procedures, as required from within an academic School
Experience of supporting events such as open days; PGT interview days; Away Days, enrolment and Welcome/End of year events

Shopper Marketing Temporary Student Support Resume Examples & Samples

Creating purchase orders, setting up new vendors and helping to facilitate payments to vendors by working with KBuy, SAP and Global Business Services
Gaining experience with Anaplan, a cloud-based planning and performance management platform
Interacting with Shopper Marketing Managers on payment, invoices and budget
Facilitating monthly spending reviews with Shopper Marketing Managers and insuring accruals are accurate
Reading weekly reports on goods receipts, purchase order discrepancies and working with Shopper Marketing Manager and Business Unit Finance to resolve issues
Gaining exposure to the Shopper Marketing organization and vendor and tools leveraged at Kroger and Target
Currently enrolled as a student at an accredited college or university
Ability to handle multiple and sometimes conflicting priorities
Demonstrated ability to communicate effectively both written and verbally
Proficiency with Microsoft Office Suite a must – Excel, Word and PowerPoint
Capability to work within timelines and in pressure situations
Strong problem solving, persistency and decision making skills
Ability to work with limited to no supervision
Proven track record in collaborating with others

Temporary Student Support Resume Examples & Samples

Currently enrolled in at least 6 college credits
Ability to demonstrate strong leadership
Proven track record in collaborating with others
A passion to build strong and enduring relationships with customers and consumers

Project & Student Support Coordinator Resume Examples & Samples

Significant interpersonal communication with students and UNH staff over the phone, as well as in-person, through e-mail and chat
Provide support in communication to prospective students and applicants and record engagements in Salesforce
Prepare records and maintain files on activities relating to the recruitment, enrollment, retention and outreach to UNH Online students
Plan, implement, and track registrations for recruiting events, such as small group dinners and webinars
Develop and maintain project task lists and project plans for department strategic and operational initiatives
Contribute to the improvement of UNH Online programs as well as the streamlining of department processes and procedures
Work with Associate Director on reporting and analysis of events, enrollment initiatives, new programs and other projects as assigned
Assist with budget tracking, corporate card reconciliation, and other administrative support services for UNH Online
This position generally works independently although he/she may direct the work activities of one, or more part-time student(s)
May assist in supporting other areas of department as needed
Must be able to perform duties effectively and efficiently with little supervision
Provide a high level of customer service to students, faculty and outside inquiries
Two-plus years of professional experience; strong familiarity with current trends in higher education
Experience in managing/supporting recruitment programs at a university, college or company; knowledge of general management curriculum, including familiarity with other institutions’ courses and programs
Handle multiple tasks in an organized manner. Prioritize to ensure balanced and efficient workload. Produce high quality work with speed and accuracy
Work across cultures, collaborate and interact effectively and diplomatically with persons at all levels of organizations
Effectively demonstrate web-based technologies one on one and to groups
Interact with students and alumni with a focus on high quality service

Student Support Resume Examples & Samples

Processing client inquiries and keeping the KYC/AML documentation up to date
Supporting workflow optimization in corporate housekeeping
Supporting preparation of board of director meetings
Maintaining tax databases and processing tax related inquiries
Project tax reporting – support preparation of calculating Swiss tax factors (approximately 4 weeks in August / September 2017 – 100%)

Instructional & Student Support Resume Examples & Samples

SERVICE ADMINISTRATION & ENROLLMENT PROGRAMS
Exercises overall administrative responsibility for providing the leadership and vision for the programs, services, and activities related to the recruitment, admissions, and enrollment of students into the University
Works in collaboration with the Director of Enrollment Services and other campus stakeholders to create, implement, and evaluate a comprehensive variety of recruitment and outreach strategies, services, programs, and activities directed toward
Increasing awareness of, interest in, and subsequent enrollment to the University. This includes, but is not limited to
A. Conducts a variety of individual & group presentations using traditional approaches & electronic medium to potential applicants, applicants, family members, school officials, & general public about programs of study & other co-curricular offerings
B. Advises prospective students, high school personnel, faculty, and the general public regarding admissions criteria, policies, and practices as well as preliminary transfer credit information
C. Leads University's participation in, & implementation of, high school visits, campus tours, college fairs, counselor workshops, employer fairs, military outreach, community outreach events, etc. to promote enrollment in higher education
D. Establishes and attains enrollment goals with identified target populations and programs of study
E. Conducts strategic and systematic communication via standard mail, tele-counseling and social media interactions to increase yields on applications, accepted students, and enrolled students
Manages the admissions process, including the processing, screening, admittance, and denial of admissions applications This includes, but is not limited to
A. Oversees the receipt and recording of application fees and tuition deposits
B. Reviews transcripts, test scores, counselor recommendations, and other documents to determine admissability of high school applicants and transfer student applicants as well as residency for tuition purposes
C. Oversees the admissions process for international students, determining country-specific educational achievement records, and reviewing confidential financial statements to determine sufficient financial resources
D. Communicates timely admissions decisions to students using traditional and electronic media
E. Formulates and adjusts selected admissions procedures for identified targets and select categories of applications
F. Ensures that the transfer credit evaluation process for newly accepted students is implemented and completed
G. Oversees the coordination and efficient processing of applicants to enrollees with other University offices and external agencies
H. Oversees the resolution of student disputes over admissions, residency, transfer credit applicability, or deadline issues, including formulating recommendations for administrative decision-making
MANAGEMENT & ADMINISTRATIVE SERVICES
Manages and directs facilities, services and operations related to student recruitment, admissions, and enrollment programs
Oversees and directs recruitment, interviewing, selection, training, supervision & evaluation of professional, classified, paraprofessional, intern, practicum and student assistant staff for student recruitment, admissions, & enrollment programs
Exercises budgetary direction and accountability for delegated accounts
Develops, interprets, implements, & revises, as needed, appropriate policies, operating procedures, and operational manuals, working closely with others to review and evaluate such policies, procedures, and manuals
Collaborates with others in the concept, development and production of materials, brochures and literature used for recruitment
Ensures that direct marketing and communication plans for different populations to increase accept and enrollment yields are implemented and evaluated
OTHER
Provides management skills and knowledge to include serving in absence of supervisor
Participates via institutional and/or personal membership in various national professional associations appropriate to the position (e.g. National Association of College Admissions
Counselors, American College Personnel Administration, National Association of Student Personnel Administrators, etc.)
Serves as member of division’s leadership team, providing administrative direction for divisional projects and activities as appropriate
Serves and provides leadership on University-wide committees, planning efforts, and programs
Assumes other related duties as assigned
Other duties as assigned
Possession of a baccalaureate degree in business administration, management, marketing, communication, social sciences, education, or related field and 5 year(s) of progressively responsible professional experience with responsibilities for providing educational services or assistance to students including student recruitment, student admissions, enrollment services, or student affairs administration or related work experience, including supervisory experience; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the student recruitment, student admissions, student enrollment, student support services, or student affairs work as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student recruitment, student admissions, student enrollment, student support services, or student affairs work
Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals
Demonstrated ability to operate a personal computer and apply word processing software
For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated
Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs
Demonstrated ability in program development skills, especially in needs assessment, program ideation and evaluation
Ability to interpret and apply legal and policy provisions to situations consistently
Ability to travel and to work outside normally scheduled business hours including evenings, weekends, and/or holidays as necessitated by program requirements
Ability to apply analytical approaches especially in data extrapolation, review, and analysis to discern trends and to develop strategies to address such trends and concerns
Demonstrated ability to work effectively with multicultural populations
Valid driver’s license and access to automobile for recruitment and student enrollment purposes
Master’s degree in business administration, management, marketing, communication, social sciences, education, or related field
The equivalent of five years of progressively responsible professional experience with responsibilities for student recruitment, admissions, enrollment services, or student affairs administration or related work experience, and including two years of supervisory experience; or equivalent education/training or experience
Experience working with non-traditional students and minority populations, as well as with international students
Experience with student information systems in higher education
Skilled in team-building and developing collaborative partnerships

Instructional & Student Support Resume Examples & Samples

Plans, develops, implements, modifies and evaluates information dissemination based on project objectives
Initiates linkages with media resources and public/private agencies in order to further the post-secondary educational needs of the target population
Works independently with participants to assess educational needs and explain educational and financial aid options. May include personal counseling where appropriate
Assists participants with applications to post-secondary institutions and with financial aid applications
Trains and supervises paraprofessionals in preparing media documents: flyers, brochures and newsletters
Participates in informational sessions, professional development workshops and conferences
Establishes and maintains contact with key community and student groups and organizations to enhance access to post-secondary education
Participates in community events related to post-secondary education, such as college and career fairs
Possession of a pertinent baccalaureate educational degree and relevant professional experience, possession of the following competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills
Considerable working knowledge of principles, practices and techniques in the assigned specialty areas(s) as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with work specialty
Demonstrated ability to operate a personal computer and word processing software
Any equivalent combination of education and/or professional work experience which provides the required education, knowledges, skills and abilities as indicated
Continuely upgrades communication and technical skills required of a communications professional. Must use digital media, graphics, and language appropriate to target population and audiences
Knowledge of obstacles to access of post-secondarey education facing economically and/or academically disadvantaged students
Knowledge of policies and regulations of the University of Hawai'i as applied to student affairs
Knowledge of the process and procedures of federal financial aid applicaations
Knowledge of media technologies such as creating web-sites, computer graphics and desk-top publishing

Instructional & Student Support Resume Examples & Samples

SERVICE ADMINISTRATION & ACADEMIC SUCCESS PROGRAM
Assists in designing, implementing, & evaluating culturally relevant support services for students, participating in summer bridge and first year initiatives designed to serve those of Native Hawaiian ancestry
Assists in advising using culturally relevant approaches with students as they navigate the college experience
Provides appropriate levels of advocacy on students’ behalf
Advises students in the formulation and clarification of their educational objectives that are compatible with their career/life goals, in planning their programs of study, and using culturally relevant approaches
Advises students to use online and in-person tools to empower themselves in making academic progress toward timely degree completion
Assists in communicating to students, University policies and procedures about academic matriculation as well as the intent, rationale, and philosophical approach underlying such policies and procedures
Assists in using student tracking system to monitor the academic progress of assigned students to ensure their satisfactory academic progress and continued financial assistance eligibility
Plans, implements, and evaluates co-curricular programs and activities that introduce and transition Project students and their families to the college campus as a community
Works with informing the campus community about the culturally unique developmental needs of Project students
ADMINISTRATIVE SERVICES
Assists Project Coordinator in the recruitment, interviewing, selection, and evaluation of a staff of student assistants, student peer mentors, and student volunteers involved in Project activities
Assists Project Coordinator in the administrative operation of facilities, services, and operations related to summer bridge and first year initiatives designed to serve those of Native Hawaiian ancestry
Maintains and manages data on assigned students to evaluate the impact of Project services and activities to aid their continued matriculation and persistence towards educational objectives
Provides administrative skills and knowledge to include serving in absence of supervisor, if requested
Assumes other related duties as assigned
Possession of a baccalaureate degree in education, business administration, humanities, social sciences, or a related field and 0 year(s) of progressively responsible professional experience with responsibilities for providing educational services or assistance to students, including academic advising, academic success, student support programming, student development, or related student services program area; or equivalent education/training or experience
Functional knowledge of principles, practices and techniques in academic advising, academic success programs, student support services, or student affairs demonstrated by knowledge, understanding and ability to apply concepts, terminology
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with academic advising, academic success programs, student support services, or student affairs
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the workplace
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals
Demonstrated ability in program development skills, especially in the areas of needs assessment, program design, and program implementation
Ability to interpret and apply legal and policy provisions to situations consistently
Ability to travel and work outside normally scheduled business hours including evenings, weekends, and/or holidays as necessitated by program requirements
Possess a valid driver’s license and access to a car
Demonstrated ability to work effectively with multicultural populations, especially those of Native Hawaiian ancestry
Considerable knowledge of community, secondary, and post-secondary institutions and systems
Experience in providing direct services to communities in West O’ahu
Familiarity with Native Hawaiian communities, agencies, and organizations
Working knowledge of Hawaiian language

Instructional & Student Support Resume Examples & Samples

SERVICE ADMINISTATION & ACADEMIC SUCCESS PROGRAM
Designs, executes, & evaluates experiences, opportunities, and activities that create a successful first year, create support for student learning, strengthen degree offerings, and expand instructional information technology
Creates tracking mechanisms to gather, tally, and summarize data on Project programs and initiatives to evaluate their impact on Native Hawaiian student success
Support Project Director with grant deliverables & adherence to regulations, including writing annual evaluation reports, overseeing prioritizing & institutionalization of new programs and practices, & maintaining administrative systems and processes
Encourage use of Hawaiian cultural knowledge, language, practices, & history by investigating, demonstrating, & using current, research-based, indigenously Hawaiian educational strategies which support success, growth, & learning
Remains current with Title III and US Department of Education polices and grant terms and conditions to ensure project compliance
Works collaboratively with project stakeholders to promote grant activities, expand grant offerings, and leverage support for ongoing grant activities
Attends and presents at conferences, workshops, and other training opportunities demonstrating strategies and approaches that are culturally responsive to the social, emotional and instructional needs of Native Hawaiian students
OPERATIONAL & ADMINISTRATIVE SERVICES
In conjunction with Project Director & Operations Assistant, administers the daily operations for Pueo Scholars Title III grant project including office operations, fiscal operations
Maintains adherence to project timelines, objectives, and performance measures related to grant goals
Recruits, supervises, & evaluates staff, faculty, and students involved in Project programs and activities. This includes assessing employee training needs, designing and implementing appropriate training, job counseling, and performance coaching
Exercises budgetary direction and accountability for delegated accounts
Develops, interprets, implements, and revises, as needed, appropriate policies, operating procedures, and operational manuals, working closely with others to review and evaluate such policies, procedures, and manuals
Provides administrative skills and knowledge to include serving in absence of supervisor when requested
Participates via institutional and/or personal membership in relevant professional associations appropriate to the position (e.g. ACPA, Council for Opportunity in Education, NADE, National Council on Student Development, etc.)
Assumes other related departmental duties as assigned
Possession of a baccalaureate degree in education, business administration, social sciences, humanities, or a related field and 3 year(s) of progressively responsible professional experience with responsibilities for providing educational services or assistance to students involving program management, operational support, student support services, student success, or related student services program area; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the student success, student affairs, co-curricular learning, program planning, or group management as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student success, student affairs, co-curricular learning, program planning, or group management
Considerable knowledge of administrative and organizational processes as applied to the management of operations, services, facilities, and programs
Demonstrated ability to work effectively with multicultural populations
Demonstrated ability in program development skills, especially in the areas of program design and program implementation
Ability to travel, and to work outside normally scheduled business hours including evenings and/or weekends as necessitated by program requirements
Master’s degree in education, business administration, social sciences, humanities, or a related field
The equivalent of three (3) years of progressively responsible professional experience with responsibilities for program management, operational support, student support services, student success, or related student services program area
Extensive knowledge of community, secondary, and post-secondary educational systems
Experience providing direct services to communities in West Oahu
Skilled in team-building and working collaboratively in problem-solving

Instructional & Student Support Resume Examples & Samples

Maintain data accuracy for the enrollment services area including the offices of the Registrar, Admissions, and Financial Aid
Troubleshoot often complex data problems which include but are not limited to programming, coding structures, data input and report generators
Work cooperatively with other University offices and external agencies on an ongoing basis to improve the quality and comprehensiveness of data collection and reporting efforts, as well as the timeliness of reporting
Perform complex data queries with the use of Microsoft Access, Excel, and other report generators to analyze data and create reports
Provide comprehensive reporting and clear, concise written summaries
Design, create, and update statistical tables and graphs
Define requirements and develop technical specifications that enable the creation of new reports and improvements to existing reports to meet the needs of end users
Respond to ad hoc requests for data from enrollment services areas
Collect, analyze, and update data for inclusion in reports and publications
Conduct research for enrollment services programs for planning and evaluation purposes
Maintain knowledge of software programs and data management systems used in enrollment services
Support the ongoing testing of programs, processes and data in Banner and other enrollment services systems
Supports the development of basic programming statements, population selections, and rules maintenance in the Banner system
Assists in reviewing and enhancing process flows in order to streamline enrollment services for students
Develop training protocol and materials in order to train staff on new software functionality and upgrades
Write and maintain user and system documentation
Perform project management and participate on project teams responsible for application software implementation and upgrades
Determine project scope and staff resources needed to complete projects; prepare project work plans; monitor project milestones and report project progress
Work closely with technical staff and end users to ensure timely and efficient completion of projects
Utilize Banner Support Center to answer functional questions regarding system issues, process improvement and system efficiencies
Monitor Banner list-serves and e-communities forum from an end user perspective to recommend work process improvements or identify issues that might affect workflow, institutional requirements, institutional policies, and/or student communications
Work closely with systems end users to understand business processes and facilitate communications with technical staff to achieve high quality business process enhancements and solutions
Attends meetings and training sessions to enhance and maintain knowledge in the areas of enrollment services and the technology used for enrollment services
Possession of a baccalaureate degree in Business, Computer Information Systems, or related to data analysis and 4 year(s) of progressively responsible professional experience with responsibilities for responsible professional experience and knowledge and skills providing systems and data analysis and support; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the field of financial aid as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with the field of financial aid
Demonstrated ability to operate a personal computer and software to create spreadsheets, graphics, word processing and databases; in particular, possesses a considerable working knowledge of Microsoft Access and Excel
Familiarity and experience with Ellucian Banner Systems, particularly Banner Student and Financial Aid modules
Experience in data analysis with the University of Hawaii
Programming experience using SQL

Assistant Director of Student Support & Advocacy Resume Examples & Samples

Provides support and advocacy for students (complainants and respondents) through the University conduct process as well outside criminal justice processes when appropriate. Provides one-on-one consultation, advocacy and guidance for students in crisis and non-crisis situations including but not limited to academic, personal, and financial issues. Provides outreach to students of concern who are referred via reports both formal and informal. Assists students in resolving problems or difficult issues, escalating atypical circumstances to the appropriate department or individual. Documents cases in Maxient system and provide pertinent information to the University's Behavioral Intervention Team as needed. Maintains accurate case records, and keeps tracks of pertinent statistical information
Provides and coordinates advocacy services for students who identify as victims/survivors of sexual assault, harassment, relationship violence, and stalking, complying with VAWA, Federal Campus Security ACT, Title IX regulations, and the Clery Act. Provides students with advocacy about the internal campus disciplinary process, including education about the University’s Procedures for Resolving Complaints of Harassment and Discrimination, accompaniment to investigation meetings, and assistance with navigating the internal investigation and discipline process. Provides case management and referrals to appropriate campus and community resources
Participates in the coordination and education of campus and community resources as related to sexual/domestic violence prevention and wellness activities. Collaborates with campus and community organizations to meet survivors’ needs. Serves on relevant committees including New Student Orientation, task forces, and development groups on campus and in the community. Educates faculty, staff and students in responding to and supporting students who report incidents of sexual assault, relationship violence, and gender-based violence. Assists with monitoring of sexual assault incidents and initiates and/or recommends program changes that will provide improved advocacy and support to students. Consults on the development of current campus policies and procedures on sexual violence in accordance with VAWA, Campus SAVE ACT and other federal and state guidelines
Hire, train, and supervise the front office student staff. Ensure that the front office is welcoming to all students, that student staff are trained to be sensitive to all possible student concerns that are associated with Student Assistance/Advocacy. Monitor student staff payroll to ensure budget compliance
Coordinates data collection, interpret and analyze data, and generates reports regarding student support and advocacy
Other duties or responsibilities deemed necessary by the Senior Dean of Students or the Director of Student Assistance and Conduct

Instructional & Student Support Resume Examples & Samples

Assistant campus residency officer. Determines residency, for tuition purposes, of those applicants whose residency cannot be clearly determined by office staff
Develop and revise, as appropriate, admissions and records instruction, information and application materials. Updates and ensures the accuracy of all information disseminated by the Admissions & Records Office
Reviews and updates the Admissions & Records Office sections of the college catalog, website and other media used to inform students of policies and procedures
Fields inquiries regarding application status from applicants, high school senior counselors, and staff
Assistant FERPA officer. Advises staff on privacy of student academic information and maintain security of student academic records following established FERPA guidelines
Responds to instructor inquiries regarding grading system and procedures
Coordinates and evaluates students’ petition for graduation with office staff and counselors
Determines old Kauai Community College course equivalencies for returning students and evaluates course work toward current program requirements
Evaluates transfer credits. In their area of expertise, consults with instructors in evaluating questionable courses
Conducts training for faculty & staff related to student information data entry
Analyzes student account receivable transactions and advises office staff on technical procedures for add/dropping students from classes and how it affects calculation for tuition & fee refunds
Executes Banner in-lieu (incomplete grade changes) program twelve weeks into the subsequent semester
Reviews the processing of admissions and/or records functions including, but not limited to: admissions applications, change of major, education verifications, course waiver/substitutions, etc
Coordinates data entry of missing grades after End-of-Term processes have been completed
Coordinates data entry of term graduates information into graduates database. Verifies student term major as compared to degree to be awarded
Follows-up on cancelled classes to ensure that all students are cleared from the roster
Keeps up-to-date with any course additions, modifications or deletions approved by the campus Curriculum Committee
Calculates modular classes begin, end, drop, withdrawal dates and refund rules
Consults and coordinates with advisors and creates and/or updates general registration information and procedural information
Coordinates data collection of and updates the academic calendar
Serves as a Veteran's Administration School Certifying Official and maintain a working knowledge of all policies, procedures and responsibilities related to the position
Creates and/or maintains special campus-specific office related Banner report files
Reviews updates of acceptance/non-acceptance letters for regular and selective admission programs and foreign students
Processes requests for mailing labels and/or reports on student demographics or class/course information from counselors on selected groups of students or academic programs
Assist the Registrar with Mid-Term and End-of-Term Banner processing
Assist in National Student Clearing House (NSC) data correction, compilation and FTP transmission
Represents the College and promotes admissions counseling to prospective students, their families, guidance counselors, alumni, faculty, staff and community partners
Serves on campus committees including commencement and curriculum in absence of Admissions Manager
Updates and ensures the accuracy of all information disseminated by the Admissions & Records Office
STAR system (official transcript, program rules writing, GPS registration): a) Program-build, update and maintain the operations. b) Collaborates with counselors, instructors, and curriculum committee (cont.)
STAR system (cont.): c) Consults with the VCSA & VCAA & STAR system and campus team re: program updates, training. d) Collaborate with campus team to train users including students, staff & others as necessary
As designated school official (DSO) for the Student and Exchange Visitor Information System (SEVIS), create, save and update and submit records for foreign students and dependents
Work hours include evenings, weekends and holidays during peak registration periods or when necessary
Possession of a baccalaureate degree in Educational Counseling, Social Sciences, Public Administration or related field and 3 year(s) of progressively responsible professional experience with responsibilities for educational services to students and student groups; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the Student Services area as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with Student Services in a post-Secondary institution
Demonstrated ability of being highly organized and thorough in accomplishing all tasks
Familiarity with basic computer applications, including spreadsheets and databases
Demonstrated experience working with minority or disadvantaged students
Demonstrated ability to handle peak workload periods; knowledge and experience of student services functions; and ability to work with details in carrying out responsibilities
Knowledge and experience in modern computer applications such as Microsoft Office, Adobe Acrobat, and HTML
Knowledge of post-secondary educational curriculum, standards and policies
Demonstrated experience using a computerized student information system i.e. BANNER for maintenance of student records
Considerable professional experience working at a post-secondary institution

Instructional & Student Support Resume Examples & Samples

Required to learn specific techniques needed to operate effectively and with empathy to all financial aid applicants
Assist in the management of assigned Federal/State/Institutional Aid Program(s). Work closely with the primary resource person for the assigned Aid Program(s)
Develop and write office policies and procedures to effectively and equitably administer assigned aid programs learning compliance and applicable Federal/State/Institutional regulations. Assist with annual review & revisions
Assist with the development of formal and informal training sessions for professional and clerical staff on assigned duties and/or Aid Programs policies and regulations
Assist with semester and year ending reconciliation of funds
Provide assistance to the Director in responding to inquiries for the annual compliance audit, FISAP, DMR and AOR, as applies to assigned Aid Programs
Assist in the development of office operations manual. Assist with annual review and revision
Assist in the development of office awarding/packing procedures to insure that all aid programs are awarded in accordance to Federal/State/Institutional regulations. Review annually as needed
Assist in evaluating student financial aid applications and awarding of Federal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances, etc
Responsible for the review of student award offer as new information is received. Learning the disposition of: Petitions for Special Circumstances, non-University resources, Department Tuition Waivers and Third Party Payments, etc
Responsible for the validation of student (and parent, if dependent) income and asset information to complete the Federal Verification Process, as required
Assist with providing financial aid counseling/advising to prospective and current students in regards to applying for financial aid, available sources/types of financial aid, and assist in completion of required forms and applications
Assist with addressing students’ needs through professional judgment within the guidelines of Federal regulations
Assist University departments with Federal/State/Institutional aid policies and regulations as to the awarding of financial aid and scholarships
Respond to student inquiries in a professional, clear and articulate manner through written or verbal communications
Plan, schedule and conduct student loan entrance and exit counseling sessions
Based on specific procedures and training, instruct clerical staff members and student employees on assigned aid programs/duties about any changes in regulations that affect office procedures, the purpose of requirements and office activities
Coordinate with and advise University departments/officials on aid regulations and policies. Offices to include Admissions and Records, Cashier, Housing, Food Services, Dean of Student Services and other departments as necessary
Assist in the development of consumer documents, such as brochures, flyers and financial aid publications both paper, electronic and other formats
Participate in joint efforts with University departments for high school and community visitations within the state to provide financial aid information to prospective students and their parents
Plan, schedule and conduct financial aid workshops when asked by community and high schools within the State, and University departments
Pursue professional development activities (e.g., Federal Training, PacFAA Workshops) as required by changes in aid regulations and for personal development
Required to deal tactfully but firmly with others
Serve as the lead in awarding financial aid to students enrolled through Outreach College, in compliance with Federal/State/Institutional aid policies and regulations
Serve as the lead in servicing Outreach College, University Departments who utilize Outreach College, and the students who enroll in courses through the Outreach College
Responsible for the management of assigned Federal/State/Institutional Aid Program(s). Serve as the primary resource person for the assigned Aid Program(s)
Develop and write office policies and procedures to effectively and equitably administer assigned Aid Program(s) insuring compliance with applicable Federal/State/Institutional regulations. Review annually and revise as needed
Conduct formal and informal training sessions for professional and clerical staff on assigned Aid Programs policies and regulations. Training sessions provided as needed
Responsible for semester and year ending reconciliation of funds for assigned Aid Program(s)
Assist in the development of office operations manual. Review annually and revise as needed
Assist in the development of office awarding/packaging procedures to insure that all aid programs are awarded in accordance with Federal/State/Institutional regulations. Review annually and revise as needed
Responsible for the evaluation of student financial aid application in the awarding ofFederal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances and etc.&#8217
Responsible for the review of student award offer as new information is received. Information such as: Petitions for Special Circumstances, non-University resources, Departmental Tuition Waivers and Third Party Payments, etc
Provide financial aid counseling/advising to prospective and current students in regards to applying for financial aid, available sources/types of financial aid, and assist in completion of required forms and applications
Responsible for addressing students’ needs through professional judgment within the guidelines of Federal regulations
Respond to all student inquiries in a professional, clear and articulate manner through written correspondence and verbal communications
Instruct clerical staff member(s) and student employee(s) who work with Specialist on assigned Aid Program(s) about any changes in regulations that affect office procedures, the purpose of requirements and office activities
Contact federal officials when appropriate for interpretation of regulations that may affect institutional policies, or for clarification of unusual circumstances that are not covered specifically in the federal regulations/handbook
Possession of a baccalaureate degree in arts, sciences, business, or related area and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or equivalent education/training or experience
Functional knowledge of principles, practices and techniques in customer/student services and/or administrative services demonstrated by knowledge, understanding and ability to apply concepts, terminology
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with customer/student services and/or administrative services
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the areas of customer/student services and/or administrative services
Ability to answer inquiries in a professional, clear and articulate manner through oral communications and/or written correspondence
Experience in providing quality customer services
Demonstrated ability to establish, organize and maintain records
Possession of a baccalaureate degree in arts, sciences, business or related area and 3 year(s) of progressively responsible professional experience with responsibilities for educational services, counseling, or other assistance to students and student groups including experience working with minority or disadvantaged groups; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the area of financial aid counseling/advising as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with awarding of financial aid and scholarships typical of an institution of higher education
Considerable knowledge of programs and practices of student financial aid processes and their purposes and functions typical of an institution of higher education
Considerable knowledge of the techniques and procedures involved with financial aidcounseling/advising
Considerable knowledge of the policies and regulations as applied to the awarding of financial aid scholarships typical of an institution of higher education
Knowledge of UHM and its policies and procedures
Knowledge of student information system utilized by UHM
Knowledge of federal financial aid regulations, policies and procedures
Knowledge and understanding of student services programs, non-institutional resources for postsecondary education and University of Hawaii system
Experience using a computerized financial aid information system
Knowledge and understanding of federal aid regulations to develop policies and procedures in relationship to the awarding of aid, monitoring of aid programs, and audit compliance especially in non-term programs
Experience in financial aid counseling and program responsibility in a college or university setting

Instructional & Student Support Resume Examples & Samples

Under the general direction of the Native Hawaiian Student Support Coordinator, works with the Halau program counselors to support a variety of academic and student support services directed at improving college entry, retention, persistence, and graduation/transfer rates among Leeward's Native Hawaiian students
Assists Halau program counselors in increasing and enhancing Hawaiian students' preparedness for and ability to persist in the post-secondary environment with financial aid/scholarships, goal setting, orientations, advising, time management skills, and financial literacy
Assists Halau program counselors with persistence and student success activities including helping students plan for graduation, researching and preparing university transfer pathways, and career assessment and planning information
Assists counselors by coordinating referrals to other campus and community support services
Engage in regular follow-up, contact with and tracking of students in person, by phone and electronically
Use of culturally relevant strategies for the above listed objectives is encouraged
Evening, weekend, and off-campus assignments at arise periodically
Possession of a baccalaureate degree in Education, Counseling & Guidance, Social Work, or related field and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or equivalent education/training or experience
Functional knowledge of principles, practices and techniques in student or counseling support services demonstrated by knowledge, understanding and ability to apply concepts, terminology
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student or counseling student support services
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the support of students with diverse academic, social, and economic backgrounds
Knowledge of Hawaiian culture, language, history, community issues and resources

Instructional & Student Support Resume Examples & Samples

Responsible for implementing efforts designed by program counselors & coordinators directed at improving job placement, retention and graduation rates in assigned Career & Technical Education (CTE) programs (Accounting, Automotive, Business Tech, Culinary, Digital Media, Health Information Tech, Info/Computer Sci, Management, Television Production, Plant Biology & Tropical Agriculture, Substance Abuse Counseling, Integrated Industrial Tech) and Workforce Development Non-Credit programs
Create a graduate contact database and an online student employment survey
Disseminate student employment survey to recent graduates and alumni
Monitor the attendance and performance of students in assigned CTE programs
Work with assigned CTE program counselor(s) to implement career/job preparation, career/job placement, retention and completion strategies and coordinate referrals to other student and academic support services
Schedule and conduct group workshops on career/job preparation
Attend CTE advisory committee meetings and visit internship sites
Work with the Office of the Dean of CTE to coordinate annual CTE month activities and other related events
Work with the Office of the Dean of CTE and Early College Counselor on the guidance and support of the first and second year Jump Start students
Provide guidance and advice to CTE student clubs
Provide updates to CTE program coordinators and counselors
Assist in the development of a CTE student peer network
Assist in the development and implementation of a summer bridge program for CTE students
Promote the use of Job Prep Services Office's career assessment, goal setting and career skills/job preparation services for CTE students
Assist CTE program counselor in helping students clarify their educational, career and life goals with an emphasis on students transitioning to professional jobs
Work with CTE instructors to perform routine, planned interventions and make referrals to support services as needed
Collaborate with CTE counselors and program faculty to monitor student progress toward acquiring program certificates and degrees (CO, CA, AS, AAS)
Prepare and conduct progress report briefings regarding individual student progress
Assist in the recruitment, assignment and supervision of student peer mentors in CTE programs
Work with faculty to implement a regular CTE seminar to engage and support all CTE students regardless of program
Coordinate with financial aid office to assist students with financial literacy and on financial aid suspension
Develop and monitor a social network site for CTE students
Monitor statistics and submit quarterly and year end completion reports regarding student retention in CTE programs
Possible evening, weekend, and off-campus assignments
Possession of a baccalaureate degree in Business, Education, Psychology, Counseling & Guidance, Human Services or related field and 1 year(s) of progressively responsible professional experience with responsibilities for outreach recruitment and retention; or equivalent education/training or experience
Functional knowledge of principles, practices and techniques in student services and student support in an educational setting demonstrated by knowledge, understanding and ability to apply concepts, terminology
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student support services
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the support of students with diverse academic, social and economical backgrounds
Must possess strong written and verbal communication skills and the ability to communicate concepts and ideas to individuals and groups
Knowledge of spreadsheet, database and presentation applications
Knowledge of Career and Technical Education programs, certificates and degrees
Demonstrated experience with career/job preparation, student retention practices and programs
Experience in implementing successful strategies and programs related to career/job preparation and student retention
Ability to work with culturally, racially, gender and economically diverse students
Strong organizational skills and analytic skills, including experience working with support staff, faculty and administrators
Ability to compile and analyze data for assessment and evaluation at a basic level

Dean of Student Support Resume Examples & Samples

Extensive knowledge of effective behavioral practices for students with severe emotional/behavioral problems
Proficient in designing, implementing, and monitoring complex behavior intervention plans
Expertise in data collection systems to develop instructional and behavioral strengths, needs, and goals for specially designed instruction as well as progress monitoring
Trained in de-escalation and restraint techniques as required by the district
Excellent organizational, communication and interpersonal skills
Proficient in the effective use of technology
Physical capacity to meet needs of students with physical disabilities
Ability to work effectively with both adults and children
Minimum of two year classroom experience required

Student Support Specialist Resume Examples & Samples

Knowledge of Positive Behavioral Intervention & Supports (PBIS) within the framework of Response to Intervention (RTI)
Knowledge of a variety of behavior intervention strategies and how to implement them in the classroom
Demonstrated success with classroom management in his or her classroom or recent experience assisting adults with positive behavior supports, Restorative Justice or Action Based Learning labs
Willingness to attend multiple trainings this summer and into the school year and bring content back to team for the purpose of program design
Minimum five (5) years teaching experience
At least 1 year supporting teachers as a coach, mentor, or supervisor (preferred)

Temporary Student Support Resume Examples & Samples

Coaching teams on Continuous Improvement (CI) tools
Coaching for teams on Kellogg Work Systems (KWS) tools
Organizing and analyzing equipment data
Assisting in analysis, discovery and execution of production line efficiency and sustainability improvements
Assisting with Flow diagrams
Assisting with Lubrication Program Development
Assisting in the development of Standard Operating Procedures and Skill Development Cards
Currently seeking an Associate’s Degree or higher

Temporary Student Support Resume Examples & Samples

Creating purchase orders, setting up new vendors and helping to facilitate payments to vendors by working with KBuy, SAP and Global Business Services
Gaining experience with Anaplan, a cloud-based planning and performance management platform
Facilitating monthly spending reviews with Shopper Marketing team and insuring accruals are accurate
Reading weekly reports on goods receipts, purchase order discrepancies and working with Shopper Marketing Manager and Business Unit Finance to resolve issues
Currently seeking a MBA at an accredited college or university

Walmart International Sales Student Support Resume Examples & Samples

Ensure WMI business processes and tools work efficiently and effectively
Provide automatized solutions to develop and upgrade current state
Provide external and fresh perspective to business assessment and analysis
Data management, analysis and synthesis
Project management and process orientation
Innovate and embrace new ideas and solutions
Think Broadly / strategically, balances short & long term view. Utilizes information, Sees patterns and connections across data and trends
Understands the business to Deliver Results. Remains positive & focused
Collaborate, builds trust and effective networks. Listens and communicates effectively
Create open two-way partnerships

Programming & Student Support Coordinator Resume Examples & Samples

Master’s degree in a social services area, or a related field (e.g., public health, social work, counseling, college student personnel administration or others as appropriate); or an equivalent combination of education and experience
Demonstrated ability/experience working with persons of diverse ethnic, economic and social backgrounds
Demonstrated skills in event planning and facilitation
Effective interpersonal and oral/written communication skills, and experience with public speaking and group facilitation
Knowledge of creating marketing materials in various platforms and management of successful awareness campaigns
Ability and flexibility to work evenings and weekends; and
Qualified candidates will be knowledgeable about a broad range of subjects related to AIDS awareness, smoking cessation, eating disorders, body image, sexual health, breast cancer, nutrition, sexually transmitted infections, healthy relationships, alcohol and other drugs, and stress management
Experience with a college student population is strongly preferred; and
Commitment to a collaborative approach to student wellness including working with committees, coalitions, and community agencies is strongly preferred

Instructional & Student Support Resume Examples & Samples

Serves as the chief residential life staff on the University Housing Management Team with primary responsibilities for residential life
Demonstrates knowledge, innovation, enthusiasm, positive attitude, optimism and works effectively as a member of the Housing team
Directs the implementation and assessment of the residential life portion of the Council for the Advancement of Standards in Higher Education (CAS) Housing and Residential Life Programs CAS Standards and guidelines
Directly responsible for recruiting, hiring, training, supervising, training and evaluating all professional residence life staff
Directs the recruitment, selection, training and evaluation of all student residence life staff. Indirectly oversees the supervision of student workers in residence life
Directs the implementation of community development activities defined by mission and institutional/program needs
Assist with providing direction and support for Living Learning Communities
Directs the assessment of resident student needs, researches and presents developmental workshops. Oversees the programming efforts of staff
Provides overall direction for the effective and efficient operation of residence hall front desks
Develops and directs the planning that supports an environment that is conducive to academic and personal growth. Establishes and communicates behavioral expectations to staff and resident students that influence the development of responsible behavior
Directs the development, implementation and review of residential life policies and procedures. Informs and explains University and Housing policies to staff and residents
Directs and coordinates the residence judicial process. Trains staff in adjudication, discipline and referral techniques. Reviews and takes action on all disciplinary cases involving appeals, final probation and evictions of resident as assigned
Directs, develops, implements and participate in residence hall orientation program(s) for potential and new residents
Responsible to provide support and guidance for Residence Hall Association (RHA). Encourages programming and resident involvement
Assists in development, implementation and monitoring the residential hall budget. Initiates and approves expenditure of funds for residence life staff and activities
Directs the residence life staff in the opening, closing and operations of the residence halls
Works with the Administrative Officer in relation to facilities maintenance, safety, work orders, assignments, networking and other Housing support activities. Assist in the verifying the annual equipment and furnishing inventory
Oversees required fire drills
Provides leadership during emergencies such as hurricanes, power outages, earthquakes, tsunami, suicides, fire, and violent behavioral incidents, etc. Carries a cellular phone and or walkie-talkie during regular work hours and while on-call
Completes management and operating reports as required
Assists in the coordination and participates in the planning of major departmental (or complex) projects and committees and prepares appropriate summary recommendations to the Director
Actively participates in professional staff training and development
Service on assigned University committees
Acts as a resource and referral agent to campus and community agencies
This is a live-in position and will require on-call responsibilities and night and weekend work
Participates in Housing sponsored events and activities
Position reports to the Director of Housing
Possession of a baccalaureate degree in In any field and 3 year(s) of progressively responsible professional experience with responsibilities for for student housing residence life/residence hall; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the educational and student development objectives of student housing as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with post-secondary educational institutions and student housing/residential life policies and procedures
Success in and demonstrated ability to understand the commitment to the educational and student development objectives of Student Housing Operations
Success in and demonstrated ability in the planning, directing and supervising the activities of a variety of full-time and part-time employees. Able to work independently, organize, set priorities and make decisions under pressure
Considerable knowledge and understanding of a variety of general housekeeping and maintenance practices
Demonstrated knowledge of group living needs, current student values, and student personnel practices
Master’s Degree from an accredited college or university in student personnel, Higher Ed Educational Administration, Business Administration, Communications or related field
At least five years full time professional experience in supervisory capacity in residence halls administration
Thorough knowledge of student development theory including its application to the residential environment in colleges and universities
Ability to use personal computers, word processing software and spreadsheet applications including experience in Microsoft Windows applications
Demonstrated success in working cooperatively with others of diverse cultures, backgrounds and ideology including various different segments of the university, community organizations and residents
General knowledge of budgeting and fiscal policies and procedures including procurement and personnel
Successful experience in presenting programs and/or workshops to small and large group audiences
Knowledge of Federal, State and City regulations including, but not limited to, Americans with Disabilities Act, FERPA, Fair Housing Act, Civil Rights, etc
Considerable successful experience in planning and implementing student activities programs in higher education and residence halls
Demonstrated ability to recognize problems, identify possible causes and resolve a full range of problems that may occur in residence halls
Demonstrated ability to establish and maintain effective relationships with internal and external organizations, groups, team members and individuals

Instructional & Student Support Resume Examples & Samples

Develop methods for monitoring & controlling the commitment of funds for programs assigned to officer
Conducts periodic outreach services to high schools, college explorations/orientations, community and civic groups, and affiliated learning institutions (e.g., libraries) to promote financial aid and higher education
Determine student’s eligibility for financial aid based on Department of Education’s need analysis system & procedures & award accordingly
Serves as primary resource person responsible for the management of assigned financial aid programs
Provide student financial counseling services including loan counseling and financial/debt management
Assist with establishing procedures for evaluating complex application information for the determination of need & aid eligibility pursuant to federal & state regulations
Evaluate application to analyze data, individual circumstances, past history of aid, satisfactory academic progress, completeness of information for accuracy, verify admission, ability to benefit criteria, and program eligibility as appropriate
Award applicants any appropriate combination of the available program fund sources to meet the difference between the student’s family & other resources & Honolulu CC’s Cost of Education according to the college’s policy
Assist with development of policies & procedures in compliance with federal guidelines to monitor students’ eligibility for aid for evaluating complex application information to determine need & aid eligibility
Develops, improves, and maintains an on-line computerized financial aid database management and informational retrieval software system
Assists with research, preparation & submission for the annual funding request for federal & state financial aid funds and other special reports required by funding agencies
Assist the FA Manager in reviewing and evaluating the total operations of the office for planning purposes, to implement activities to improve services to students, & to keep in compliance with federal & state regulations
Prepare information & data for the program review process/program health indicators designated for this operation on an annual basis, identify areas for continuous improvement as noted by the program review
Directs the management of funds in assigned financial aid programs & develops policies & procedures for monitoring of expenditures for the full utilization of funds
Share responsibility as defined for the entire financial aid programs for the college; provide peer review for those programs not designated to individuals’ program responsibility in order to implement this check & balance process
Review student’s letter of acceptance and adjust accordingly to new information if provided by student to meet current conditions for the awards; document all action & process on a timely basis
Provides general information regarding college student financial aid to students, public, agencies, University of Hawaii offices and campuses. Provides informational support and resources to high school and college counselors and admission officials
Provide accurate & thorough information to students about financial aid programs, procedures & forms required, eligibility requirements, dollar limits, etc, so students have a sound base on which to make decisions for following through
Clarify alternatives for students based on available resources & eligibility; explain the differences between aid programs; & contingencies that may affect awards
Provide assistance/information to students to resolve financial problems that stem from educational or personal needs
Assist students with clarification on federal application forms & problems with the Student Aid Report
Revise awards of aid based on a re-evaluation of circumstances
Arrange for aid from other sources in addition to Honolulu CC’s awards as legally permissible
Refer student to other specialized services of the College or community as deemed appropriate
Assist transfering students to other institutions with information of comparable programs in other institutions; explain how Honolulu CC aid affects future awards. Provide correct referral to financial aid operations in Hawaii education institutions
Assist students who do not meet satisfactory academic progress in understanding how they can qualify to reapply for aid when in good standing with other offices in the college
Serves as a resource & makes recommendations to other areas of the college regarding institutional eligibility & compliance
Participate in a variety of student service support program activities, e.g., recruitment, orientation, registrar support services including interviewing students, intramural programs, evaluating student records and advising
Work with Admissions Counselor & Counselors assigned to special projects on the financial aid application process so they can appropriately refer and/or assist students and parents
Serves on College committees, and attends statewide financial aid meetings representing the College
Chairs, as appropriate, or convenes faculty/staff committees to review applicants for scholarships or specific financial aid awards to target population
Participates in Student Services’ development activities designated annually for the overall operations
Attends workshops to stay current on financial aid regulations
Possession of a baccalaureate degree in Education, Communications, Public Administration, Business, or Social Science field and 3 year(s) of progressively responsible professional experience with responsibilities for providing financial aid services in a collegiate setting; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the area of financial aid as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with financial aid regulations to develop policies and procedures pertaining to the awarding of financial aid, monitoring of services, and auditing compliance of programs
Knowledge of the special needs and unique challenges of students groups to include those that are minorities, socio-economically disadvantaged, disabled, or adult learners
Must be able to work evenings and weekends, on- and off-campus settings, and with a variety of traditional and non-traditional students and applicants for admission
Experience in financial aid counseling and program responsibility and/or possession of relevant professional experience in higher education student services, counseling, or admissions
Experience in work requiring attention to detail and interpreting regulations
Experience working with community college students
Knowledge of non-institutional resources for postsecondary education
Experience using a computerized financial aid information system or on-line student information systems
Some knowledge of the principles and practices of modern office management

KPE Senior Student Support Representative Resume Examples & Samples

Become well versed in several products lines and systems with flexibility to adapt to changes with ease and optimism
Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system
Understand product attributes and how they support student learning
Train new hires and conduct monthly refresher training sessions
Assist with departmental projects and initiatives
Accurately enter and edit customer information and product orders in database
Investigate and resolve customer/student complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy
Run reports and update order information based on findings
Monitor general student email boxes and ensure timely response of all inquiries
Ability to make supervisory decisions
Comprehensive knowledge of the products and services offered
MS Office knowledge

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