IT Team Lead Resume Samples

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C Jast

Carolyn

Jast

95057 Koch Ports

Philadelphia

+1 (555) 854 9083

95057 Koch Ports

Philadelphia

Phone

p +1 (555) 854 9083

Experience Experience

Philadelphia, PA

IT Team Lead

Philadelphia, PA

Muller-Stoltenberg

Philadelphia, PA

IT Team Lead

Create and track key performance indicators, staffing ratios, trends, and benchmarks
Proven success in transforming services with the focus on optimizing the use of a staffing across internal and external service providers
Assist functional and technical testers
Responsible for ensuring delivery of IT services, service providers, and cloud partners
Provide input to technical writers
Perform troubleshooting procedures and design resolution scripts
Be part of roadmap, design, QA and release management

Chicago, IL

IT Team Lead

Chicago, IL

Sauer, Jacobs and Tremblay

Chicago, IL

IT Team Lead

The IT Manager will develop strategies and direction for network systems solutions using current and emerging technologies
Work on automation efforts of SDL’s product line by developing modules for deployment, configuration management, service automation, etc
Expert knowledge in server side network configurations, patch cabling, and other network related tasks
Creates and manages accounts in Active Directory, Exchange, and supports a video conferencing system
Create and manage accounts in Active Directory and Exchange
Perform periodic preventive maintenance; manage backup and disaster recovery strategy according to departmental policy
Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service

present

Houston, TX

IT Team Lead-powershares

Houston, TX

Miller and Sons

present

Houston, TX

IT Team Lead-powershares

present

Assist with developing improvements to team processes and procedures
Perform troubleshooting, analysis and resolution of critical applications and batch process issues; working with vendors and other teams as necessary
Build and manage a small team that focuses on delivering end-user support to clients
Champion the platform by continuously looking for ways to enhance and improve its use
The IT Manager will monitor network performance, ensure capacity planning is performed. Assess and make recommendations for improvement
The IT Manager will perform detailed analysis of packet captures to determine network and application performance
The IT Manager will develop and report metrics on network health and security status

Education Education

Bachelor’s Degree in Information Technology

East Carolina University

Bachelor’s Degree in Information Technology

Skills Skills

Experience with and detailed knowledge of customer systems such as ACT!, SuiteCRM, or Salesforce
Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
Detail oriented, self-starter with strong interpersonal skills
Strong analytical and problem solving skills
Ability to work in teams an in a team environment
Ability to manage multiple efforts simultaneously
Ability to prioritize workload
Excellent troubleshooting and problem resolution skills
Platform and application knowledge
Ability to work well under pressure, remaining focused and calm in the face of distractions, changing priorities in a fast-paced environment

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15 IT Team Lead resume templates

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IT Team Lead Resume Examples & Samples

High School Diploma/GED. College preferred
Minimum of 2-3 years experience with similar support function in a call center environment
Understanding of Microsoft Office 365, networking concepts within a Microsoft environment and user management with Microsoft Active Directory. Call center telephony experience (Avaya, Verint, Geneysis) a plus
Ability to analyze reports and other information to correct problems
Ability to communicate technical information to employees and maintain an open line of communication with leadership
Self-motivated with ability to multi-task while meeting scheduled deadlines
Ability to react to change productively

IT Team Lead-powershares Resume Examples & Samples

Build and manage a small team that focuses on delivering end-user support to clients
Champion the platform by continuously looking for ways to enhance and improve its use
Perform troubleshooting, analysis and resolution of critical applications and batch process issues; working with vendors and other teams as necessary
Work closely with team, vendors, business clients and other IT teams (located globally) to gather requirements, create detailed documentation, and develop and deliver small change solutions
Ensure processes adhere to company methodologies and standards, including appropriate documentation and controls
Assist with monitoring system integrity and data processes to ensure a high standard of service and availability is provided to end clients for supported applications
5 to 7 years of experience working in an Information Technology environment
Experience managing a small team
Experience working in the financial services, particularly ETF, industry is preferred
Experience developing and supporting 3rd party and proprietary applications
Experience with CRD or other front-office application is preferred
Experience with Oracle, SQL Server, and .NET is preferred
Experience working with agile software development is a plus
DevOps knowledge is a plus
Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers and clients
The ability to multi-task on various projects and support items
The ability to work individually as well as in a team environment

IT Team Lead Resume Examples & Samples

A Bachelor’s Degree and a minimum of 5 years of IT experience is required
In-depth knowledge and experience delivering solutions to support business unit and brand/franchise objectives is required
A broad understanding of Sales Learning & Development and communication business processes as well as capabilities is required
A broad and in-depth knowledge of field sales processes, ranging from field deployments & alignments, field sales hierarchies, field sales reporting & compensation, and syndicated data sources (i.e. IMS DDD, Xponent, & Plantrak) is preferred
An in-depth knowledge of CRM processes and best-practices, including call recording, territory time management, business planning, call planning is preferred
Project Management experience delivering medium to large scale projects from concept through delivery and operations is required
Ability to manage multiple priorities, maintain confidentiality and operate with poise and professionalism in a complex, high-profile and rapidly changing environment is required
Experience in at least one of the following including: Web site marketing, digital media advertising, search engine optimization practices, social media, customer relationship marketing and/or mobility solutions is preferred
Up to 15% travel within the New Jersey area and occasional travel across North America may be required.Info Technology

IT Team Lead Resume Examples & Samples

A Bachelor Degree and a minimum of 5 years of IT experience is required
A broad and in-depth knowledge in at least one of the following including: Web site marketing, digital media advertising, search engine optimization practices, social media, relationship marketing, and mobile solutions is required
An in-depth knowledge of CRM processes and best-practices, including call recording, territory time management, business planning, and call planning is preferred
Up to 15% travel within the New Jersey area and occasional travel across North America is required.Info Technology

IT Team Lead Resume Examples & Samples

Experience with designing, developing, and supporting complex energy and capacity market and customer interface systems
Experience with and detailed knowledge of customer systems such as ACT!, SuiteCRM, or Salesforce
Knowledge of integrating open source software such as php, galera, splunk, clover on ubutu, mysql
Custom software experience with capacity business and systems that support Demand Response
Knowledge of Software Configuration Management discipline and systems change management processes
Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction
Creation and delivery of presentations on business and technical topics
Ability to manage multiple efforts simultaneously
Ability to prioritize workload
Excellent troubleshooting and problem resolution skills
Detail oriented, self-starter with strong interpersonal skills
Ability to work well under pressure, remaining focused and calm in the face of distractions, changing priorities in a fast-paced environment
Ability to productively use NRG’s toolset – MS Office Applications, MS Outlook, MS Project, Visio, Internet Explorer
Proven experience in object –oriented application development
Understanding of Relational Database concepts is a must
Flexibility, dedication, and team-spirit is a must
Adept at communication with at all levels of the organization, both verbally and written
Requires knowledge of one or more business function/process and understanding of the business and IT strategies
Must have experience in the full project life cycle including defining requirements, evaluating alternatives, designing, developing and implementing test solutions

IT Team Lead Resume Examples & Samples

Excellent combination of technical and interpersonal skills with strong written and verbal skills
Requires a bachelor-s degree in CS / MIS with equivalent experience (MS preferred)
At least 7+ years solid experience developing complex systems on .NET and Android Development
3+ years of experience developing Android applications, with two or more applications in Google Play
In-depth knowledge of core Java, multi-threading, test-driven development
Expert understanding of programming theory, object-oriented analysis and design, design patterns, etc
Strong understanding of SQL database theory and In-depth understanding of SQL database development
Experience with web service integration (REST, JSON, XML)
Information Security
Enterprise Application Services (SOA, REST, API etc.)
Application Integration

IT Team Lead Resume Examples & Samples

Lead an agile team on the execution of the backlog
Design and develop new features and extensions by understanding the added value of stable integration and automation among two or more products
Be part of roadmap, design, QA and release management
Product oriented thinking; reworking and keeping up with current standards
Work on automation efforts of SDL’s product line by developing modules for deployment, configuration management, service automation, etc
Report progress and identify, escalate and remove obstacles that might endanger the agreed release date
Review peer deliverables
Actively participate with the team including attending daily Scrum meetings
Provide input to technical writers
Assist functional and technical testers

IT Team Lead Resume Examples & Samples

Responsible for ensuring delivery of IT services, service providers, and cloud partners
The IT Manager will monitor and maintain network security. Responsible for updating patches and making configuration changes consistent with industry recommendations and for preparation and reconciliation with bi-annual security audit
Planning, design, documentation, and optimization of the WAN and LAN
The IT Manager will develop strategies and direction for network systems solutions using current and emerging technologies
Plan and recommend network hardware/software, network management software, performance monitoring and quality of service infrastructure, architecture capacity improvements and cost optimizing solutions
The IT Manager will approve and modify network design and architecture to ensure compliance with both requirements and industry best practices
Perform periodic preventive maintenance; manage backup and disaster recovery strategy according to departmental policy
The IT Manager will monitor network performance, ensure capacity planning is performed. Assess and make recommendations for improvement
Perform troubleshooting procedures and design resolution scripts
The IT Manager will perform detailed analysis of packet captures to determine network and application performance
Configure and maintain network infrastructure including cabling, switches, routers, firewalls, and wireless
Research and test software/hardware for compatibility with existing or planned systems
Evaluate and recommend new products, maintain knowledge of emerging technologies
Work as a project manager as assigned. Understand business operational requirements and ensure projects meet objectives of scope, schedule, and budget
Administer and manage computer help desk by monitoring and responding to requests, analyzing requirements, determining priority and schedule, documenting solutions, reporting emergencies
The IT Manager will develop and report metrics on network health and security status
Solve user software problems and provide one-on-one informal training to staff when required
Must know the following technology

IT Team Lead Resume Examples & Samples

Lead for all aspects of delivering Site IT services to Belmont end users
Develop a trusted advisor relationship with executives and relevant departments such that all RingCentral IT activities are in alignment across all constituents
Lead the transformation and delivery of Site IT Services including applications, software, laptops, desktops, mobile phones, and A/V equipment
Continuously seek and develop innovative solutions to business problems leading the change and adoption of new processes, services and technologies to meet the needs of the end users, businesses and key stakeholders
Pioneer RingCentral product integration with internal on-site collaboration infrastructure and audio / visual solutions
Oversee a team of technical staff who are responsible for the full lifecycle of Site IT services from design, build, introduction, and retirement/refresh of equipment, software, application and services
Through proper planning, coordination, and execution, ensure successful delivery of Site IT services such as real estate expansion projects, desktop and mobile hardware and software support, genius bar, all hands and department meetings, IT asset tracking and management, e-waste, IT shipping and receiving, etc
Track, maintain, and create key metrics and client satisfaction measures focusing on the continuous improvement of the service
Lead effort to optimize the delivery of Site IT Services including any real estate expansion projects utilizing resources from the IT infrastructure, desktop and helpdesk support functions
Ensure global standards, documentation, and processes for Site IT Services (ie: hardware, escalation, procurement, asset management, etc.) are created, deployed, and kept up to date
Ensure compliance with corporate policies, HIPAA, SOX, Security and represent Executive and Event Services on response to internal and external audits
Focus on improving service delivery through effective use of ITIL methodologies, best practice, and industry standards
Create and track key performance indicators, staffing ratios, trends, and benchmarks
Develop/plan budget and recommendations for personnel, training, equipment, materials and all other Site IT Services related activities
Develop and communicate Site IT Services activities in relations to RingCentral’s company goals and mission to team members, provide consistent performance feedback, and create opportunities and framework for team member career advancement
Create, execute, and track Site IT Services strategic roadmaps, update the priorities and document staffing/resourcing requirements for current and future needs
Ensure resources are available for proper 24x7 support of the services along with accounting for individual vacation and holidays
Bachelor's degree in Information Technology, CS, MIS, Business, or related field
7 years or more overall Site IT services experience
3 years or more of Site IT services leadership experience
Demonstrated ability to communicate, present and influence credibly and effectively to all levels of an organization especially to key business partners and executives
Experience leading teams that deliver Site IT services and related technologies specifically working with software as a service providers, support of Apple, Microsoft, and Android based laptops, desktops, and mobile phones and support of A/V equipment
IT/AV event production/operation and event supervision experience required
Proven track record of working with facilities and other departments to successfully deliver on IT services related projects
May be required to lead by example and provide hands on support as necessary
Experience utilizing Salesforce.com to develop and report on key metrics and reports
Ability to work across and manage distributed teams
Project management skills, to manage projects effectively and deliver on time and within budget
Proven success in transforming services with the focus on optimizing the use of a staffing across internal and external service providers
Demonstrated ability to lead teams in successfully implementing new technologies and services
Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
Self-motivated individual capable of working in a face-paced, dynamic environment
Detail and results oriented; skilled at both planning and hands-on execution
Ability to excel in a team-oriented, collaborative, and fast-paced environment
Excellent written, verbal, and presentation skills

IT Team Lead Resume Examples & Samples

Create and manage accounts in Active Directory and Exchange
Support video conferencing system
Bachelor’s degree or equivalent experience in IT
Experience evaluating vendor submittals and developing purchase requisitions
Expert knowledge of Windows operating systems
Expert knowledge of Microsoft Office suite of applications
Advanced knowledge of Macintosh and Linux platforms
Knowledge of network configurations: LAN, WLAN, Wireless, VPN, and VLAN
Expert knowledge in server side network configurations, patch cabling, and other network related tasks
Must have the ability to communicate clearly with technical and non-technical audiences, both written and verbally
Must possess organizational skills and ability to prioritize tasks among many competing requests
Ability to work in teams an in a team environment

IT Team Lead Resume Examples & Samples

Creates and manages accounts in Active Directory, Exchange, and supports a video conferencing system
Maintains expert knowledge of Windows operating systems and Microsoft Office suite of applications, advanced knowledge of Macintosh and Linux platforms, and knowledge of network configurations: LAN, WLAN, Wireless, VPN, and VLAN
Experience evaluating vendor submittals and developing purchasing requisitions
Ability to communicate clearly with technical and non-technical audiences, both written and verbally
Ability to work in teams and in a team environment
DOE experience is desired
Participates in Cyber Security Incident Response activities as needed
A current “Q” access authorization or current equivalent clearance (Top Secret) granted by another Federal agency
Platform and application knowledge
Understanding of network related tasks