Team Lead / Manager Resume Samples

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S Kuhic

Sydni

Kuhic

7015 Pfannerstill Parkways

Chicago

+1 (555) 579 6663

7015 Pfannerstill Parkways

Chicago

Phone

p +1 (555) 579 6663

Experience Experience

Phoenix, AZ

Team Lead / Assistant Manager

Phoenix, AZ

Considine, Shanahan and Luettgen

Phoenix, AZ

Team Lead / Assistant Manager

Provides regular updates to Management on trends and issues, team performance, escalated issues/ problems, project work
Manages poor performance, escalating to Manager and HR where necessary
Provides guidance to team members on career development
Undertakes delegated project work, updating management and peers on progress
Drives forward ideas for improvements to environment/ service / procedures, obtaining feedback and approval from peers and manager
Prepare exclusive management report and discuss the progress plan with Team about account changes, suggestions, working plan etc
Manage the performance out of assigned campaigns

Los Angeles, CA

Assistant Manager ORA Team Lead

Los Angeles, CA

Hayes-Ritchie

Los Angeles, CA

Assistant Manager ORA Team Lead

Work is specialized in nature and performed under general direction according to established methods and processes
Overall, work is moderately complex involving mostly routine and some non-routine situations / challenges
Direct and oversee more complex servicing and support activities such as estates and loss prevention measures
Outcomes are reviewed in terms of adherence to general policies, accuracy of methods, continuous improvement, and general efficiency
Position will provide guidance and oversight to more complex circumstances and will have designated authority within assigned limits
Search for precedents or opportunities for continuous improvement
Act as a change agent and project sponsor for key initiatives; models HSBC’s values, sets the cultural tone, and prioritizes business goals

present

Boston, MA

Team Lead / Manager

Boston, MA

Erdman Group

present

Boston, MA

Team Lead / Manager

present

Project support for technology projects assisting project managers
Perform all tasks associated with direct management
Provide day to day inputs to team members on queues for work depending on risk and complexity of cases
Contribute to infrastructure projects assisting project managers
Ensure adherence to service management standards including incident, problem, change and release management
Recruit internal associates and effectively manage associate appraisals
Provide technical support on priority for all production issues

Education Education

Bachelor’s Degree in Finance

University of Washington

Bachelor’s Degree in Finance

Skills Skills

Ability to work quickly and effectively to meet deadlines
Strong ability to use technology and analytics in problem solving
Good oral and written command of English
Strong organizational, analytical, communication and presentation skills
Knowledge of Order lifecycles to support Trading products
Ability to identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results
Ability to handle projects independently and as a part of a collaborative team
Knowledge of data warehouse
Experience with SQL queries to perform data quality assurance checks, create and run ad hoc queries, and analyze data
Strong execution skills

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15 Team Lead / Manager resume templates

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Lead Development Team Manager Resume Examples & Samples

Entrepreneurial in spirit and role this person will be responsible for recruiting, hiring, and developing a team of Lead Development representatives
Responsible for maintaining processes and infrastructure to drive representative’s effectiveness and efficiencies
Provides immediate and personal feedback to representatives that enable them to successfully articulate VMware solutions and value propositions
Provides sales skills and technical instruction through the utilization of whiteboards, demos, boot-camps, mentoring, hands-on sessions and technical assessments
Collaborates with management, sales and marketing, systems engineers, and product business units to obtain information required to develop and deliver on all aspects of VMware
Contributes to fostering an entrepreneurial culture that enables representatives to have fun in learning technology and how it applies to changing lives
Stays current on VMware’s products, technology, and sales/technical certifications
Incorporates motivating, innovative, and creative new ways and ideas to deliver content to representatives
Tracks and reports on key performance indicators for the representatives
Achieves monthly and quarterly outbound calling, tele-qualification and sales pipeline targets across the team
Identifies and implements measureable best practices in tele-qualification, process optimization, tools and cross-sell/up-sell practices that ensure the success of representatives

Team Lead / Assistant Manager Resume Examples & Samples

Update identification information and evidence any material changes to the business or relationship via a third party source
Liaise with the Sales Team to update KYC information and avail right documentation which unable to source from a third party sources
Obtain renewed certificates for expired US Patriot Act Certificates
Update the Risk scoring engine and reassess risk ratings applying any special policy
If for any reason refresh documents cannot be obtained the file be escalated to AML compliance for guidance on a case by case basis
Monitor name changes and mergers previously not updated and identified as part of the AML refresh and notify the AOG
Refresh approved accounts on a regular basis using the risk based approach (risk based approach determines the frequency)
Strong knowledge on client on-boarding process covering global banking and market products
Understanding on global regulatory/compliance bodies
Ability to analyze client business and assess risk associated

Assistant Manager ORA Team Lead Resume Examples & Samples

Overall, work is moderately complex involving mostly routine and some non-routine situations / challenges
Work is specialized in nature and performed under general direction according to established methods and processes
Branch compliance (AML, TF and FCAC) work is complex and requires industry experience and excellent knowledge of HSBC Group and local regulatory policies, practices and legislation
HIFC compliance related work is complex and requires industry experience and excellent knowledge of HSBC policies and practices and applicable securities legislation and MFDA By-laws and Rules
Position will provide guidance and oversight to more complex circumstances and will have designated authority within assigned limits
Requires considerable initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
Problem resolution involves judgment in applying or adapting procedures to address situations as well as searching for or setting precedents for continuous improvement
Decisions have a direct impact on the functional area, other potential business units, customers and direct reports
May work in call centre or branch environment where systems are available in meeting services quality objectives
May be required to work shifts outside of regular business hours in a call centre environment
May be required to travel within region to fill management responsibilities
University / College degree or equivalent work experience
Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires: Proficiency requirements*
Register able as the BM under the applicable securities legislation
3 - 5 years of related work experience
2 years of experience leading and managing others
2 years experience selling mutual funds
Excellent problem solving skills to resolve issues within own functional area and /or across functional areas
Excellent interpersonal skills to support the building of strong relationships with diverse groups of people
Excellent knowledge of HSBC’s products / services
Excellent knowledge of HSBC’s policies, practices, procedures and systems within own area
Excellent understanding of legislation and regulations as they apply to own area
Experience assisting with the performance management of direct reports through a performance management process
Experience managing multiple projects with multiple deadlines
Must be mobile in local area
Proficiency requirements could include any one of
Canadian Investment Funds Course; or
Investment Funds in Canada AND the Branch Manager Course offered by CSI or IFIC; or
A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers
World Selection Portfolio certification (training provided by Asset Management Canada, AMCA)
Aware of and understands how own area of the business performs (e.g., is profitable, conserves costs, etc.)
Ability to speak / understand a second language is an asset

Lead Developer / Team Manager Resume Examples & Samples

Bachelor's Degree in Computer Science or related field
5+ years of management/ leadership experience in a software development organization
5 years of experience working through the design, development, release cycle, and delivering software products to market
PM or Lead Developer role
Experience presenting and mapping out solutions to external clients

Team Lead, Client Solutions Manager Resume Examples & Samples

Manage day-to-day operations, goal setting, careers, and growth of all Client Solutions Manager Representatives in Japan
Scale the team by capitalizing on opportunities for increased effectiveness and efficiency by driving key automation and productivity initiatives
Oversee delivery and revenue recognition for all Japan Direct Sales business
Be the voice for the Client Solutions Manager Japan team and liaise with Account Management and Sales Management teams across channels and geographies
Work directly with top tier brands, media agencies, and creative agencies as a Facebook advertising expert
Educate clients on Facebook’s advertising processes, tools, products, and best practices
Strategize, plan, and implement all elements of clients advertising campaigns with a focus on efficiency and scalability
Consistently monitor advertising campaign performance and identify opportunities to optimize and improve return on investment
Act as the point of contact for your advertising partners and proactively handle communication during all phases of a campaign’s lifecycle
Collaborate with the sales team and other cross functional groups
Identify and drive upsell and new sales opportunities
Work with local, regional, and global cross functional teams to share, establish, and improve best practices and procedures
Develop innovative and entirely new methods for planning, managing, and implementing Facebook advertising campaigns
Develop research and insights that will help Facebook further develop and evolve our advertising platform and guidelines

Team Lead, Client Solutions Manager, Thailand Resume Examples & Samples

Manage day-to-day operations, strategic prioritization, goal setting, careers, performance management, and growth of team members
In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
Analyze data and insights to guide strategy and implementation of Facebook solutions

Team Lead, Client Solutions Manager, Malaysia Resume Examples & Samples

Support Sales Training curriculum development
Oversee delivery and revenue recognition for your market and flag any at upsell opportunities or at risk revenue. Partner with Sales Managers to identify revenue opportunities and develop action plans to drive incremental revenue
Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
Outline and oversee measurement strategy, tracking, and results delivery
Identify optimization opportunities for improving performance

Production Manager Assistant Director Lead a High Performing Team Resume Examples & Samples

Maintains up-to-date knowledge of function specialty and serves as a knowledge resource for direct reports regarding functional, operational, procedural and administrative matters
Develops, leads and participates in the implementation of organizational strategic plans, monitors functional metrics, operational performance and service delivery
Manages direct reports within the function; sets and promotes understanding of team goals and follows through on performance issues initiates; recruits and trains new employees
Interviews, hires, and trains personnel for functional expertise
Assesses workload, manages staff assignments based on role and reassigns work as appropriate to ensure quality and efficiency in meeting deadlines
Evaluates and manages overtime, time and expense compliance and customer feedback
Analyzes and assesses operational processes, team billing and utilization for the function
Drives collaboration across CSG teams both in and outside the US. (in varied geographic locations); builds cross–functional and self-directed teams to support the work of our internal customers
Works collaboratively with other managers to drive consistency
Responsible for assisting in the development and implementation of leading practices throughout the function, including use of new equipment, software and other technologies
Demonstrates proactive business development by initiating discussions with new and existing customers on possible additional work
Must meet or exceed the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
Drives and participates in implementation of service delivery changes, reacts to customer service issues and follows through to resolution; participates in customer meetings, as needed
Develops and maintains customer relationships to deliver service that meets or exceeds customer expectations
Drives collaboration with other managers and between teams throughout varied geographic locations, including the US and globally, to create integrated services and procedures
Drives compliance and consistency of all established processes and procedures; produces reports detailing team daily, billing, staff utilization, copier volumes, costs and other reporting as necessary
Provides input on departmental needs of equipment, materials, staffing, etc., maintains supply inventory and manages vendor relationships
Evaluates quality of printing/copying, trouble shoots when needed and provides recommendations and options for print production equipment, new digital technology and applications to leadership
A minimum of 8-10 years of experience in a related industry/business environment
Experience managing mid-to-large-size teams

Team Lead / Manager Resume Examples & Samples

Must have 7+ years of experience in .net
Must be Graduate (B.E./B.Tech/MCA/Computer Background)
Good troubleshooting skills for issues that come up
Preferable Travel domain background
Ability to think creatively, strategically and act tactically
Travel industry knowledge is preferable
Strong JavaScript, ASP.NET, C#, MVC and WCF knowledge
Unit test case knowledge
Eager to learn new technology
Familiar with project life cycle process
Be able to come up with good designs and solutions

Team Lead-campaign Manager Resume Examples & Samples

Strong communication skills in English (both written and verbal)
University degree with an emphasis in Management, Marketing, Advertising or Business
Experience as a team leader
Professional experience with online advertising, e.g. as account or campaign manager at a publisher, as media planner at an agency or similar
Confidence in the analysis of number-based reports and experience in MS Office (esp. Excel & PowerPoint)
An exceptional eye for detail, ability to problem solves and given the fast paced nature of our division, the aptitude to multi task
An organized approach and a real team player who is willing to roll up sleeves
Experience in contact with clients and an international environment
Experience in tools such as Salesforce, or JIRA is an advantage

Team Lead / Manager Resume Examples & Samples

Good oral and written command of English
Ability to communicate project plans, status, and risks concisely and accurately
Ability to handle projects independently and as a part of a collaborative team
Strong organizational, analytical, communication and presentation skills
Experience in developing and managing project and team budgets
Ability to identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results
Ability to work quickly and effectively to meet deadlines
Flexibility to adapt to changing priorities in a fast-paced, customer-focused environment
Self-motivation and drive
Technical (engineering/IT) or Program Management college/university degree
Flexibility to accommodate occasional non-standard work hours to facilitate co-operation with global teams

Team Lead Controls & Schedules Manager Resume Examples & Samples

Responsible for the deployment of a program-wide project management system such as Primavera or comparable which is acceptable by the Developer
Provides support and training for all users,
Develops specific organizational work breakdown structures (WBS)
Assists in creating resource/cost loaded integrated schedules by maintaining cost and resource database
Works closely with all levels of the organization to ensure timely cost and schedule controls are implemented and maintained

Team Lead-partner Manager Resume Examples & Samples

Manage and motivate three associate partner managers delivering high growth using all the tools and products across the Marketplace business
Provide insights and advice on how Sellers can improve their Amazon marketplace business
Identify and support the implementation of specific business development opportunities for sellers
Support the introduction of new Amazon products and services for Sellers, working closely with the relevant Amazon product teams
Help Sellers understand Amazon systems and tools so they can be more effective in managing and building their Amazon business
Champion Seller needs at Amazon working closely with Amazon teams in the UK and internationally, including category teams, product teams and technical support teams
Identify and deliver improvement initiatives for all marketplace sellers by working closely with product and technical teams
Develop and report on key performance indicators for your portfolio of Sellers, undertaking deep-dive analysis into root causes of performance
Educated to degree level and relevant professional work experience
The ability to think strategically and to drive the detailed execution of specific initiatives
Excellent negotiation and communication (written and verbal) skills
Strong analytical skills with the ability and appetite to get deep into the data when required (intermediate Excel skills)
Action and results driven mind-set – responsibility for achieving your quarterly targets
Passionate about online businesses, e-commerce and sales
Customer focused, extremely detail-oriented, able to effectively prioritise and multi-task while working autonomously
Strong ability to handle objections
Experience building relationships and driving growth with existing customers/partners
Experience in management consulting or account management (buying, product management or business development)
Experience in e-commerce or retail is advantageous but not essential
Experience with databases, SQL and CRM tools is advantageous but not essential
Experience managing people in a fast paced target-driven environment

Team Lead / Manager Resume Examples & Samples

Manage daily operational targets of the Team
Help to build good client relationships (with internal Bank’s stakeholders) by projecting weekly, fortnightly and monthly forecasts
Recruit internal associates and effectively manage associate appraisals
Manage the verification of processed cases by the team
Manage daily absenteeism to maintain productivity targets
Provide day to day inputs to team members on queues for work depending on risk and complexity of cases
Handle “edge cases” where product / market policy is not clearly defined and refine policy, where applicable
Lead calibration and quality management sessions between reviewers to drive consistent UX
Understand underlying technologies and analytical models and share the knowledge with the wider team when required
Manage operations for large teams through appropriate process, metrics and performance management design and models
Lead client governance at product / market level
Identify & suggest Business improvement opportunities
Good knowledge of Capital Markets and Derivatives
Trade Entry / Amendment (Trade / FX Booking, Amend trades) – including amending Trades across various products i.e., Equities, Bonds, US Options
Processing Payments using Swift messages (Receipts / Payments)
Stock Transfers (Moving Stocks between Prime Brokers)
Swap Allocations
Clearing Trade Exceptions
Client Position Exceptions: Fixing the client positions by amending the trades between what client owns & what they have borrowed from the prime broker
Reconciliation: Involves identifying the discrepancy of cash/positions between the custody & portfolio reconciliation tool due to corporate actions, tax with holdings, etc
Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint); exposure to Quality Tools/ Certification / Quality Standards
Ability to work to productivity targets
Collaborative nature
Comfortable with change and open to ambiguity

Team Lead / Manager Resume Examples & Samples

More than eight years technology project experience in the financial services industry
Four to six years in trade surveillance or compliance monitoring functions
Strong ability to use technology and analytics in problem solving
Strategic thinking and problem solving skill
Strong execution skills
Experience with SQL queries to perform data quality assurance checks, create and run ad hoc queries, and analyze data
Knowledge of data warehouse
Knowledge of Order lifecycles to support Trading products

Team Lead, Client Solutions Manager Resume Examples & Samples

Partner with the Group Sales Head to shape the vertical’s growth strategy. Identify opportunities for short to mid-term revenue growth across the Client Solutions team to drive forecast and growth priorities
Manage day-to-day operations, goal setting, and growth of Client Solutions Manager representatives in Ecommerce & Travel or CPG & Retail vertical
Scale the team’s impact by driving key automation and productivity initiatives to increased effectiveness and efficiency
Oversee delivery and revenue recognition for the vertical
Consistently monitor client performance and identify opportunities to drive upsell and new sales opportunities
Build and manage relationships with key clients and agency partners (e.g. media, creative, marketing partners, etc.)
Be the voice of Client Solutions Manager in the team and collaborate with the sales team as well as other cross functional groups
5-10 years of management experience
Experience working with large data sets preferred
5-10 years of media/digital experience
Highly motivated self-starter with the ability to act independently
Ability to thrive in a constantly changing environment
Ability to manage multiple projects while maintaining strict attention to details
Ability to collaborate and work effectively on a team
Good communication skills at all levels of an organization
Ability to confidently present to external clients
Understanding of major advertising success metrics

Drainage Team Lead / Manager Resume Examples & Samples

Project manage and technically lead drainage projects that deliver high quality, pragmatic advice and solutions
Support the various offices and teams on delivering on existing pipeline of business
Use existing and new industry contacts to develop leads and opportunities
Successfully translate opportunities into projects through effective client management and proposal writing
Lead the growth of the Region in conjunction with other managers
Support the directors in the mentoring and development of junior staff
A postgraduate qualification in Civil/Water Resources Engineering or a related discipline
Extensive experience in Drainage Management, Stormwater Management, Hydrologic and Hydraulic Modelling, and the design and construction of drainage infrastructure
10 + years’ experience of working in the water resources field
Registered as a P.Eng with the P.E.O
A strong track record of delivering projects and managing client relationships across Southern Ontario

Team Lead / Assistant Manager Resume Examples & Samples

Address day to day compliance alerts/warnings (including both pre trade and overnight batch compliance) related to trading strategies and the application of technology related or manual controls created and applied during this process
Perform daily review of portfolio transactions and monitor compliance investment restrictions as they apply to holdings and transactions, identifying breaches and following up with respective parties to ensure rectification
Perform the review of regulatory and client guidelines for conversion into rules for compliance monitoring systems
Prepare documentation to support reviews conducted and to substantiate/demonstrate adequate processes/controls to meet FCA regulatory requirements
Maintaining the Compliance Block facility, ensuring that the necessary systems are updated to reflect the current blocks position
Assist in advising Front Office and other interested parties on compliance matters
Assist with ongoing review of relevant processes and procedures to ensure best practice
Attend selected meetings/committees as a representative of Compliance
Ensure all activities are in line with Treating Customers Fairly outcomes
Conduct Account Mapping / Review viz a viz applicable rules on annual basis
Prepare Monthly Metrics report from CRD for senior management
Conduct forensic, periodic, and transactional testing to ensure compliance of the investment manager, with all applicable state, federal and self-regulatory agency requirements
Interact with members of UK and CE compliance teams to assess, document, monitor, report, develop, coordinate, and implement various compliance monitoring activities, ongoing testing and related controls
Act as subject matter expert in resolving complex situations in day to day tasks and mentor other colleagues in team
Assist in Compliance related projects and responsibilities
Assist the legal and compliance staff as requested
Effectively find solutions to compliance issues as they arise
5 – 6 years of relevant work experience with investment advisor or mutual fund group in Compliance or regulatory environment
Knowledge of and experience with Equity, Fixed Income and Balanced products required, including mutual funds, UCITS funds, institutional and proprietary products. Good Knowledge of securities regulation as it relates to operations within advisor compliance programs is required like: requirements of FCA Handbook, in particular, COLL, COBS, SYSC, UCITS. Knowledge of derivatives would be preferable
Strong interpersonal skills to be able to work effectively with a network of colleagues
Proven relationship management skills
Able to operate effectively and succeed in a complex, non-hierarchical, entrepreneurial environment
Able to motivate staff with whom there is no direct reporting relationship
Shares product expertise with colleagues
Ability to interact with senior management and investment professionals
Good interpersonal and strong analytical skills
Shall be a good team player
Shall be open to work flexible hours
Proficiency on MS Office suite of applications
Familiarity with trading systems and compliance components such as Charles River, Bloomberg or Aladdin would be given preference

Assistant Manager ORA Team Lead Resume Examples & Samples

May work in call center or branch environment where systems are available in meeting services quality objectives
May be required to work shifts outside of regular business hours in a call center environment
Registerable as the BM under the applicable securities legislation
Ability to speak / understand Mandarin is required. Cantonese is considered an asset

Team Lead / Assistant Manager Resume Examples & Samples

Bachelor’s Degree and professional experience in similar industry is essential
5 - 8 years of HR Manager/Assistant Manager experience, in a leadership role from established multinational corporations
Experience in social media hiring ( LinkedIn, Facebook, Twitter)
Proficiency with MS Office (Outlook, Word, Excel)
Must be organized, extremely detail-oriented, and have the ability to multi-task
Excellent time management and prioritization skills
Quick learner, with a positive attitude and ability to work well within a team
Excel in a fast-paced entrepreneurial environment

Team Lead / Manager Resume Examples & Samples

Provide technical support/solutions for all technology equipment (Virtual and physical desktop computers, laptop, Mac, Printer, Video Conference)
Front-line problem support, prioritization and fixing, collaborating with our regional and global technology teams and local vendors
Provide technical advice and solutions to colleagues with varied technical backgrounds
Consult / discuss with internal business teams or external parties to produce new solutions to challenges
Responsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms on behalf of the Asia business
Ensure adherence to service management standards including incident, problem, change and release management
Provide articulate, accurate and timely updates on issues to stakeholders
Responsible for supporting critical investment management applications, including trade execution systems, and their integration with upstream and downstream systems
Good understanding of FIL technical / security policy to manage office environment
Extensive knowledge of Windows PC / Server operating systems and enterprise collaboration tools
Project support for technology projects assisting project managers
Contribute to infrastructure projects assisting project managers
Incident support, Problem/Change management
Support BCP initiatives for business critical functions
Support enterprise mobile solutions (Office365, Good for Enterprise, VPN)
Degree in IT discipline, including some supervisory/project management experience within a large-scale commercial or financial environment
6+ years of financial industry experience consisting of 2-3 years in application support and 4-6 years of IT management experience
Exposure to and knowledge of the Financial Services domain, preferably Asset Management
Fluency in English and Mandarin (written and spoken)
A solid grounding in desktop and server infrastructure rollouts and support; in particular able to demonstrate a full and complete understanding of the Wintel environment from problem resolution approaches to major upgrades
Understanding of Microsoft Exchange, SCCM, AppV, Active Directory
A solid understanding of Windows 7, Windows 10, Windows 2003, 2008 Server, Microsoft Office 2010, Office 2016 and Office 365
Experience in supporting financial platforms and market data providers such as CRD, CFETS, Bloomberg, EIKON or WIND
Understanding of database SQL queries and ability to write medium to complex SQL queries
ITIL foundation IT Service Management is an advantage
Knowledge of network (TCP/IP)

Team Lead / Assistant Manager Resume Examples & Samples

Approach issues with a customer centric perspective to ensure consistent customer delight
Drives customer service culture through coaching and developing team
Drives forward ideas for improvements to environment/ service / procedures, obtaining feedback and approval from peers and manager
Manages and prioritises daily activities and processes in order to maintain SLAs
Takes responsibility for handling and escalating issues/concerns identified
Develops and maintains thorough knowledge of all systems, processes and procedures relating to department
Acts as role model to the team – leads by example
Coaches and develops individuals through each stage of their role; completes appraisal reviews twice-yearly; produces coaching and development plan for each member of the team by holding regular One to Ones
Provides guidance to team members on career development
Focuses team on business goals and priorities through a variety of channels, setting team goals and delegating responsibilities as required
Manages poor performance, escalating to Manager and HR where necessary
Uses a variety of channels to ensure information is disseminated to team in most effective manner; follows up with team to ensure information is understood
Builds and maintains relationships and communication channels with internal customers
Provides regular updates to Management on trends and issues, team performance, escalated issues/ problems, project work
Keeps peers in other departments updated on team activities, customer/ risk issues, performance issues and projects
Review, organise and coordinate the business contingency plans for Institutional Operations
Represents Department/Fidelity in internal and external meetings
Undertakes delegated project work, updating management and peers on progress
Identify, suggest, review and progress process improvement ideas and customer experience ideas though FIL NXT and DC Rock programme
Participate actively in recruitment process
Understand and comply with Fidelity rules including the Code of Ethics, Information Policy, Data Protection Act guidelines and Treating Customers Fairly
3-5 years of relevant experience with sufficient exposure in managing issues
Prior UK Pensions Knowledge would be an added advantage
Should have completed 18 months in current role

Team Lead-case Manager Resume Examples & Samples

Creates plan for care across the continuum, integrating patient/family preferences and values
Monitors patient care through assessments, evaluations and/or patient records
Advocates for resources and removal of barriers
Maintains ongoing dialog with supervisor and other health providers to ensure effective implementation of health plan

Team Lead / Assistant Manager Resume Examples & Samples

Manage the performance out of assigned campaigns
Achieve a targeted CPA for all Ads spend on a daily basis
Create Strategies & SEM plan on monthly, quarterly and yearly basis
Analyze account performance on daily/weekly/monthly level & ensure optimal campaign performance. Create SEM working plan, assign task and take full responsibility of assigned campaigns
Analyze Clicks and Conversion data, ad expenses and CPA
Prepare exclusive management report and discuss the progress plan with Team about account changes, suggestions, working plan etc
Finding the most effective landing pages and advising on possible improvements
Creating multiple adverts and split testing across multiple advert group Ad-Copy Testing (AB-Testing)
Strong knowledge of Campaign Optimization and Bid management
Managing BIG SEM Accounts, consisting of high number of keyword base and large amount of daily spending
Utilize other critical features like time scheduling, geo targeting, bulk uploading etc
Working on desktop tools like Ad words Editor, Ad center Desktop etc
Communicate with Offshore Account Representatives/Agents for discussing accounts related problems, opportunities, new features etc
Experience of US Based customer environment
Excellent Communication/Presentation Skills
Good understanding of Quality Score, Ad Relevancy etc
Good MS-Excel Skills
Very Strong Analysis Skills

Team Lead Manager Resume Examples & Samples

Responsible for managing staff based on a combination of the number of people and the type/level of direct reports and responsible for training, mentoring, development, and supervising of clinical staff in accordance with BSC policies
Develops staffing plans for the clinical functions and makes hiring decisions and leverages/allocates appropriate resources to support the clinical organization and interfaces with Project and Program Managers / Directors and other management to develop objectives for clinical functions and to gather performance feedback
Manages interpersonal issues and manages conflict resolutions
Ensures that best practices of safety trial operation conduct is leveraged across the clinical organization and implements process efficiencies where possible and coordinates global harmonization among staff through other clinical functional line managers
Responsible for the provision of meaningful metrics to support the clinical organization and ensures staff is trained on the study specific materials, which include protocols, study tools, etc
Demonstrates thorough knowledge of and ensures staff adheres to the appropriate application of clinical research conduct, global laws, global regulations, and standards, and compliance with applicable BSC SOPs and policies
Interfaces as Subject Matter Expert and acts as coach and mentor with vendors performing functional tasks
Responsible to determine, implement and execute vendor oversight activities for outsourced functional tasks
May lead initiatives that improve efficiencies of functional processes
Bachelor's degree and 12+ years of related work experience
8+ years experience with critical patient care or safety related function
US and international regulations experience as it pertains to conducting pre and post-market clinical studies
US and International experience with study execution norms and how to structure staff and procedures to maximize effectivity
Change management experience, Cost saving initiatives experience
International site start-up procedures experience
Exposure to internal audits and regulatory body audits
Able to work independently to solve complex issues
Advanced degree preferred. Healthcare related background preferred
Cardiac Rhythm Management, Electrophysiology and Atritech products/studies experience preferred
Broad exposure to clinical teams (e.g. Data Management, Safety, Trial Operations)
Strong communication skills and customer focus; ability to work closely with global cross-functional partners
Solid understanding of adverse event reporting requirements globally, Experience with Key Opinion Leaders as it relates to Clinical Event Committee and event adjudication. Ability to manage development of safety plans and execute for compliance