Technical Account Manager Resume Samples

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N Vandervort

Ned

Vandervort

485 Kunze Knolls

Chicago

+1 (555) 675 5456

485 Kunze Knolls

Chicago

Phone

p +1 (555) 675 5456

Experience Experience

Los Angeles, CA

Technical Account Manager

Los Angeles, CA

Russel-Beier

Los Angeles, CA

Technical Account Manager

Building of deep, long-term customer relationships
Holding a PMP certification and ITIL certification is a plus
Managing the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate service documentation
Coordinating/driving customer technical issues with support/engineering/consulting
Willing to travel
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Engaging with product management as the customer advocate on product roadmap discussions

present

Dallas, TX

Technical Account Manager

Dallas, TX

Wisoky-O'Keefe

present

Dallas, TX

Technical Account Manager

present

Processing, triaging and tracking publishers/developers submissions and marketing requests, communicating directly with publishers/developers
Rotating on-call (page duty) for emergency/incident response
Ensuring the ACS strategy complements and enhances the overall account strategy
Advising the account on the most effective and efficient way to use Oracle support services and products
Assisting in renewal of ACS contracts and contribute to pre-sales activities
Processing, triaging and tracking seller submissions and product requests, communicating directly with sellers and TAMs
Identifying additional opportunities for customers to engage with Oracle, such as technical events and business

Education Education

Bachelor’s Degree in Computer Science

University of Memphis

Bachelor’s Degree in Computer Science

Skills Skills

Very good knowledge of German and a good knowledge of English
Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
Able to quickly contribute quality designs and code on multiple aspects of the platform
Ability to work in a highly ambiguous environment and to achieve high quality results
Able to understand, articulate, manage and respond to customer's detailed technical issues in a timely and concise fashion (same day mandate)
Has keen analytical skills, attention to detail and ability to work independently
Strong multitasking abilities and quick decision making skills
A quickly growing, great work environment that supports growth and development
Strong knowledge in local operator enterprise sales operations
Demonstrated ability to professionally handle difficult customer situations

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15 Technical Account Manager resume templates

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Technical Account Manager Resume Examples & Samples

To manage the technical relationship with the client with the following responsibilities
Provide technical subject matter expertise across the Enterprise Solutions Technology product portfolio
Forge deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
Attain a deep and extensive understanding of the client architecture, infrastructure and application environment
Oversee all client communications relating to the technical engagement
Minimum of 3-5 years of experience in enterprise Technical Account Management role
Working knowledge of networks and network components
Working knowledge of software development. Experience with development is a plus
Fluency in English and Japanese are essential

Technical Account Manager Resume Examples & Samples

This role will be based in Beijing and travel across China and within the region should be expected
Maintain strong product knowledge of the full technical solutions suite, its integration points with other Bloomberg enterprise products and competitor offerings
Minimum of 3-5 years of experience in an enterprise technical account management role
Excellent verbal and written communication skills in English and Mandarin are necessary
Willingness to travel for work within mainland China and the region

Technical Account Manager Resume Examples & Samples

Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Excellent presentation, oral and written communication skills
Strong interpersonal skills with an ability to lead a large team
Ability to motivate, coach, train and delegate to team
Has keen analytical skills, attention to detail and ability to work independently
Effectively deals with change and shifting priorities
Strong and decisive problem solver
Proven ability to work effectively in a fast paced and stressful environment
Proven ability to multi-task, prioritize workload and meet deadlines
Proficient knowledge of function-specific software and computer programs
Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
Bachelor’s degree preferred, or 5-7 years of relevant experience in lieu of degree
3-5 years of experience in functional area
1-2 years management experience

Technical Account Manager Resume Examples & Samples

Inspect the customer’s configuration to ensure they are in the right product
Analyze Cloud accounts to make sure that customers are using all products to their highest potential
Conduct implementation calls and lead customer visits
Present written and verbal proposals and grow the installed base
Negotiate and escalate with guidance
4+ years relevant service/relationship management experience
Creative problem-solving abilities, coupled with a desire to take on responsibility
Business acumen and use of account management tools
Understanding of financial terminology and customer’s profitability
Demonstrated ability to provide solutions for issues both departmental and company-wide as well as within their own account base
Demonstrated project management skills/techniques
The ability to convey technical information to a non-technical audience in a clear and understandable manner
Technical Certifications such as RHCSA, RHCE, or Ubuntu Certified Professional
A good understanding of customer applications, including the use of databases, caching, replication, and common CMS applications
Experience working with cloud technologies and APIs
Experience working with common web hosting concepts, DNS, Webservers, FTP, SSH, RDP

Technical Account Manager Resume Examples & Samples

Operate as a dedicated technical product and industry expert for the Atlas advertising platform
Project-manage technical implementations and manage product issues and escalations in coordination with Support teams, delivering the highest level of customer satisfaction
Conduct high-impact on-site services offerings, including customized product trainings based on existing and future platform features and identified gaps in client knowledge, conduct account reviews and recommendations based on Atlas advanced reporting
Maintain an in-depth understanding of the ad technology eco-system and its application to client and prospect needs
Support sales process in response to functional and technical elements of RFIs/RFPs, pitches and serve as a point of product and industry expertise in the agency and advertiser evaluation of 3rd party technology vendors
Identify and manage internal projects to enhance productivity and team education

Technical Account Manager Resume Examples & Samples

Oversee strategic publisher launches to ensure on-time execution and deliver service excellence during implementation
Define and consistently refine the template of implementation plans for internal and external usage, enabling ease of execution
Work with Publisher Development and Sales Engineering teams to deliver customized implementation plans to select clients
Influence Product roadmap functionality based on market-driven requirements
Actively respond to high-level escalations for both Publisher and Demand clients relating to integration issues, discrepancies, blanks, lost impressions, Iframes, etc
Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
BA/BS required; MBA or equivalent preferred
5+ years of recent work experience in the digital display advertising industry, with additional experience with mobile & video advertising also preferred
2+ years of digital ad operations experience, with ad server setup and tag auditing experience preferred
3+ years of operational project management experience
Flexibility and an ability and willingness to think strategically and act tactically
Very strong analytical thinking abilities, project management and organization skills
Ability to present clear project plans and communicate with teams to reach desired results
Strong oral and written communication skills; ability to communicate effectively to a C-level audience
Ability to troubleshoot issues related to ad serving (html, javascript, CSS)
Ability to troubleshoot issues related to platform setup (DFP, OAS)
Experience working for a digital publisher is a plus

Technical Account Manager Resume Examples & Samples

The candidate will be required to drive the technical acceptance of Products, services and end-to-end solutions with the local OpCo, including: Ensuring customized software is available in line with the agreed schedule Providing samples to the carrier
Resolving defects raised by the OpCo by taking logs, etc
Managing the SW release process with the customer and drive Technical approval with the customer
Being the customer interface during the product launch phase
Ensuring issues follow-up and general communication with customer and Motorola teams
Resolving issues: perform customer specific testing, take logs, communicate with development/feature teams
Negotiating with the customer to de-prioritize launch impacting defects
Product customization - Owns handset customization for the customer(s) under his/her area of responsibility, including
Agree customization options with the customer and then liaise with the internal teams to ensure changes are implemented
Liaison with internal teams for the inclusion of 3rd party applications handling the delivery of HW and SW (1FF) to the internal and customer test teams
Generates customization files and performs sanity checks
Technical support - Provide technical information, samples upgrade/ verification, participation in technical trials/demonstrations for customer(s) and account teams to maximize commercialization aspects

Technical Account Manager Resume Examples & Samples

Customer Technology Road map
Planning of product approval activities
Ensure that critical issues are addressed prior to launch. Provide regional/carrier input into RRR risk assessment
Facilitate, as required, Motorola development engineering staff are addressing the prioritized customer issues
Review all product open issues with the product PE/PSE. Take action to facilitate any issues that the PE/PSE has been unable to get satisfactorily addressed by development
Organize first level response to customer field issues
Establish strong inter-personal relationships with customer test management staff
Responsible for assessing and negotiating product compliance to customer requirements, establishing back end product schedule, and obtaining customer approvals
Provide new carrier test cases to field engineering team
Identify new product requirements (network features and technology)
Work with technical marketing to identify compliance gaps
Features/applications/new technologies demonstration to customers
Stay always updated about new technologies, products and telecommunications market
Collaborate with team members, manager, and other Mobile Devices organizations by participating in scheduled meetings, discuss and facilitate resolution of product issues and provide product feedback as appropriate
Escape Defect Analysis with FE
Pre-lab testing coordination and LE requirements - GCF, metrico, CV, cetecom, other
Re-flashing for customer, sales, marketing, all Motorola Carrier Lab Testing
MR content and prioritization
Provide software for the service team and testing support Payment of carrier test fees (PO's)
Support of sell-in presentations - sales team backup
Graduation in Electronic Engineering
6+ years experience
Knowledge of Smartphone OS (Android, Symbian, WM, IOS, BB)
Knowledge of Wireless and Data technologies (GSM, EDGE, UMTS, LTE, Wi-Fi, NFC, BT, POC, USB, etc.)
SW architecture and process knowledge
Product development lifecycle knowledge
Advanced English level (oral and written)
Previous experience within Telecommunication industry
LI-CM1

Technical Account Manager Resume Examples & Samples

Ensure the management and delivery of support related communications, setting and communicating proper support expectations and processes, responsible for arranging and leading recurring customer meetings, acting as a single point of contact for critical or escalated issues, regularly interfacing between customer staff and VMware GSS and CPD engineers and management on behalf of their assigned customer(s)
Demonstrate an intimate understanding of customer’s support experiences
Use that understanding to proactively provide evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional service assistance and future strategies
Build a long-term customer retention and relationship dependency that prevents competitive considerations
Ensure the MCS Contract is up to date with the eligible support administrators that can file MCS SRs
A MCS Support Plan & MCS Customer Guide is given and reviewed with the customer periodically
Schedule & Lead a regular support review meeting and review open SRs, Questions, Concerns and their corresponding next actions
Assemble and Present Support Business Reviews with Customer Executive(s) and Technical Staff to show summary & understanding of support activity
Based on Support activity provide customer’s recommendations that will better their VMware experience
Learn and consolidate customer environment and use case information and make available to GSS Staff when necessary to assist in problem resolution
Alert GSS to customer special projects such as upgrades, migrations or after hour activity
Act as the Customer’s Single Point of Contact for All Management Issues

Technical Account Manager Resume Examples & Samples

Maintain current, high-level technical knowledge of the entire VMware product line and future product direction
Strong technical background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture (preferably with technical certifications)
Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels
Bachelor’s degree preferred or demonstrated equivalent experience
VCP 4 or VCP 5 certification preferred

Technical Account Manager Resume Examples & Samples

Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to HP service solutions
Develop and grow assigned customer account relationships
Act as trusted advisor in the consultant role for customer and HP sales teams
Design and deliver support solutions
Provide suggestions for operational efficiencies
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
Give input to operational methods and programs that may affect the business management strategy in a geographic area
Associates Degree required with 2-5 years’ experience in sales/customer service, preferably associated with technology

Technical Account Manager Resume Examples & Samples

Deliver personal service engagements for HP TippingPoint customers and partners. This work will be done both onsite and remotely
Create thorough documentation of work performed and provide customers with recommendations on how the better utilizes the HP TippingPoint products
Work with all levels of people. Our Technical Consultants work with technicians, engineers, management and senior level staff at our clients
Be self reliant. Technical Consultants own their professional service engagements and are responsible to driving the project to completion
Be quick on their feet. HP TippingPoint is the leader in the security field and we need to be able to adapt to change and thrive in an intense work environment
Become a subject matter expert in the HP TippingPoint product line
Travel will be approximately 50 - 75%
5+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
Without a degree, three additional years of relevant professional experience (8+ years in total)
Knowledge and Skills Required
Highly proficient in TPC/IP networking
Strong knowledge of IP Routing (OSPF/BGP)
Knowledgeable in network security
Experience with Firewalls, IDS and IPS
Experience with VMware and/or other virtualization systems
Familiar with network protocol and packet analysis

Technical Account Manager Resume Examples & Samples

Developing new products to improve our business, involvement in desktop and app testing and rollout for new sites, products and ad formats
Drive high levels of customer satisfaction in assigned clients and brands through effective campaign management
Enforce standard policies and procedures to maintain quality standards and improve customer satisfaction with Bell Media’s products and services
Look for creative ideas to help our brands lead the industry in terms of creative executions and functionality
Strong computer skills: HTML, Javascript, and CSS
Testing creative to ensure that publisher specifications are met
Relationship Building
MS Office, PowerPoint and Excel applications
3 years + related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably with an ad industry, media, sales and/or marketing agency/publisher
Educated to degree level or equivalent in Technology, e-Publishing, Graphic Design, Business, Media
3+ years in a service organisation

Technical Account Manager Resume Examples & Samples

Ensures contractual service support requirements are understood and managed
Engagement on high profile customer incidents and "critical situations"
Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
Ensuring 'Resolution and Contingency' plans are effected and technical problem resolution is proceeding as per process commitments
Proactively identifying and resolving issues before they affect the customer's equipment
Frequent scheduled customer visits and ad-hoc travel requests to resolve customer escalations or to provide onsite, informal training
Participation in Follow the Sun and Out of Hours rota’s to ensure full coverage may be a requirement
Presents operational and service level reports and explains service level support available to internal or external customers
Compiles, analyses and reports statistical data and trends relating to service level compliance and operational effectiveness
Provides point of contact for process related questions or issues and facilitates process related meetings
Developing and presenting Quarterly and Annual Reviews to customer senior management
Developing and presenting periodical customer reviews to Dell senior management
Bachelors Degree (or equivalent) in a related discipline preferred
Relevant industry experience
Project/IT/Services Management background essential
Functional technical knowledge of Networking, Storage and Solutions
Technical certification an advantage
ITIL certified (foundation minimal)
Advanced presentation skills
Consultancy skills
Expert presentation skills required for interaction with sales team, customers and management
Expert project management experience with effective prioritizing and documentation skills
Ability to multi-task simultaneous escalations

Technical Account Manager Resume Examples & Samples

Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant may have
Lead product trainings and perform merchant business reviews as needed
Occasional travel may be required ( <10% travel)
A self starter with strong organization skills, resolution management, and ability to manage multiple issues at once

Technical Account Manager Resume Examples & Samples

On a daily basis by work on customer issues, providing guidance on possible strategies to take, and stay in tune with the active projects for each TAM account portfolio
Train new staff members to quickly and effectively bring them up to speed and help contribute to the team and organization
Together with the Technical Support Manager plan and implement best practices for TAMs to maximize operating efficiency
Perform a high level transaction review on the high-touch accounts a minimum of twice per month
Perform account training and/or retraining functions as needed to each of your assigned accounts
Foster & build business relationships with other cross functional teams including peer Customer Support organizations, Product Management and Marketing
Maintain a high availability to all accounts
Maintain ownership and account update on escalated tickets until the issue is resolved
Superb written & verbal communication and customer interaction skills
Strong organization skills including resolution management and follow up
Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications is a plus

Technical Account Manager Resume Examples & Samples

A minimum of 3 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry
Fundamental knowledge in two or more of the following: network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center
Bachelor’s degree required, Microsoft certification preferred

Technical Account Manager Resume Examples & Samples

Customer Health through Service Delivery Planning & Execution
Manages a diverse and complex scope of support issues
Solves complex support issues effectively. Escalates as necessary for confirmation of solutions or other options as needed
Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis
Decisions sometimes impact immediate group and other related groups
Determines most effective method of problem resolution by utilizing internal resources when necessary
Consistently demonstrates concise and effective communication with customers and employees
Occasionally leads sharing of best practices with team community
Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
Frequently establishes and maintains relationships with Field Sales and MCS to execute on a service account/delivery plan
Position relies internally upon GTSC/CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
Communicates with and influences Microsoft Services leadership/management at team level
Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors
A minimum of 3 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security

Technical Account Manager Resume Examples & Samples

Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis
Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
Recognize revenue opportunities and communicate to the LN account team
Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSAs, product management, etc
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
Set customer expectations and negotiate priorities
Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LN team members
Education: High School diploma/technical classes and previous work experience within the Customer Service and Technical Support industry. Preferred BS degree in Computer Science or Business discipline
Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy
The candidate must have working knowledge and been involved in medium to large scale systems implementation
VAX/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
Advanced Customer Service Training
In depth knowledge of LN products and services allowing to resolve issues from TSA’s
Be available to assist clients twenty-four hours a day, seven days a week, when notified via on-call pager
Be available for flexible national and international travel to customer sitesQualifications

Technical Account Manager Resume Examples & Samples

Bachelor degree in Civil Engineering, Architecture, Mechanical Engineering, or similar
Knowledge of the Architecture, Engineering and Construction industry in Mexico, minimum 5 years experience
Knowledge of the Autodesk solution portfolio is required (e.g. AutoCAD, Revit, AutoCAD Civil 3D, Navisworks, AutoCAD Plant 3D)
High presentation skills
Requirements gathering and opportunity discovery proficiency
Solution Sales methodology or technical sales experience a plus

Technical Account Manager Resume Examples & Samples

Account Plan Development and Management: In partnership with Major Account Executives, develops technical account plan and executes on strategy/ tactics for closing business. Uses Autodesk company standard sales methodologies to ensure technical closure and alignment with sales strategies
Customer Relationship Management: Develops required level of knowledge of customers' business process, workflows, and technical requirements in order to build "trusted advisor" relationships with customers. Maintains a comprehensive knowledge of the business processes, technology trends, and workflows, within their domain of expertise, to provide insight and guidance required to position the value of current and new Autodesk solutions
Technical Discovery & Solution Fit: Manages technical discovery. Provides leadership and guidance in the formulation of requirements definitions, scope documents, user needs studies, process assessments and project assessments for sales opportunities. Leverages Autodesk software, applications and services together with other resources to develop innovative solutions that satisfy technical, fiscal and schedule constraints within the customers business
Technical Closure: Manages technical evaluations, defines solution architecture, facilitates product demonstrations, "pilot" projects, etc. Provides technical validation and assesses feasibility, correctness and completeness of proposed solutions; applies best practices in solving business problems. Assess and direct customers regarding strategic product issues involving license deployment, licensing structures and license management to maximize customer satisfaction and product revenue
Internal Leadership: Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, and technical sales organization. Interacts and communicates with the various business units of Autodesk to ensure that the Major Account needs are met. Provide answers and knowledge share technical product and integration information pertaining to Autodesk or competitor products
Bachelor degree in Architecture, Civil Engineering, Mechanical Engineering, Construction, Plant Engineering, Industrial Automation, or related industry
At least 5 years of practical experience in the Utility industry including one or more of the following areas
AutoCAD Utility Design, Revit, Navisworks, InfraWorks, Civil 3D, Plant3D, P&ID, or other focused software applications
Inventor, Alias, 3DS Max, Vault, or other focused software applications

Technical Account Manager Resume Examples & Samples

At least 8+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
Ability to travel up to 20 percent of the time, including international
B.S., B.A., or M.S. degree, VCP will be highly regarded
Background in management consulting o

Technical Account Manager Resume Examples & Samples

Project manage technical implementations and manage product issues and escalations in coordination with support teams, delivering the highest level of customer satisfaction
Evangelise Atlas solutions at industry events and seek out speaking opportunities to promote Atlas and drive industry leadership credentials
Understanding of the ad tech echosystem
Humble & collaborative
Excellent experience working with Atlas

Technical Account Manager Resume Examples & Samples

Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis. Proactively monitor clients' transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
Travel to clients' job site to provide on-site process analysis, consultation, training and assistance to customers
Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy. ? The candidate must have working knowledge and been involved in medium to large scale systems implementation
In depth knowledge of LN products and services allowing to resolve issues from TSA's
Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented. ? Proven Customer Service skills with excellent written and verbal communication skills. ? Outstanding presentation and training skills

Technical Account Manager Resume Examples & Samples

Minimum of 5 years of experience with 3+ years in a Customer Support/Account Management role is strongly preferred
A track record of a strong customer focus
Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues
Excellent written and verbal communication skills, English/Spanish

Technical Account Manager Resume Examples & Samples

Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise
Occasional travel may be required ( ~10% travel)
A track record of a strong customer focus. 5+ years of experience in a Customer Support/Account Management role is strongly preferred

Technical Account Manager Resume Examples & Samples

Maximize customer relationship & build loyalty
Sales opportunity creation
Generate profitability sales
Secure seamless transition to operations
Optimize Account team performance
At Least 10 years’ experience in Account Management in the Telecommunications or ICT Industry
Technical experience and knowledge required in IP Technologies
A degree qualification or Equivalent

Technical Account Manager Resume Examples & Samples

Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person
Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.)
Mentor and coach LN team members
Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented

Technical Account Manager Resume Examples & Samples

4+ years of experience with direct Customer Support and/or Account Management
Superb communication and customer interaction skills
Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications
Bachelor’s degree in Computer Science, Management Information Systems or related discipline
Multilingual skills needed: English, Spanish. Portuguese as a plus

Technical Account Manager Resume Examples & Samples

Act as the single point of technical contact for assigned merchant and partner accounts
Provide technical implementation assistance to merchants, developers, and partners
Perform business analytics and performance monitoring of live merchants and partners
Perform regular business reviews with merchants and partners
Provide eCommerce and payment acceptance advice and best-practices to merchants and partners
Troubleshoot escalated technical problems
Escalate issues to Product Development, Product Management, and/or Operations teams and managing their resolution
Interface directly with external merchants, developers, and partners
Participate in requirements, design, and roll out of new products and services
Represent Client Support to other departments in the company including sales, operations, product management, and product development
Credit card payments and credit card payment systems
ECommerce systems
Web technologies and systems
Shopping cart technologies
Checkout and conversion best practices
5 years in-depth technical experience such as customer support, software development, or web development
Bachelor's degree required
Exper ience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways) required
Good knowledge of payments and eCommerce sector
Demonstrated strong leadership capabilities and interpersonal skills
Excellent written and verbal communication, and customer interaction skills
Proficient in web-based software development technologies (PHP, ASP, .NET, Java, JavaScript, Ruby)
Web Technologies : JS, HTML, familiarity with other scripting languages is a plus, request/response paradigm, XML, JSON, Web Services
Web Security : SSL, HTTPS, Hash algorithms
Understanding of how to search and interpret application server logs, etc

Technical Account Manager Resume Examples & Samples

Very detail oriented
Strong knowledge of Flash, HTML, JavaScript
Excellent communication skills; written and verbal
The ability to work effectively in a team environment
Strong time-management and organizational skills
Strong aptitude for identifying problems and areas of improvement
Ability to thrive in a fast paced, deadline driven work environment
Flexible to evolving responsibilities and last minute changes
Proficiency in Microsoft applications, including Outlook, Excel, Word and PowerPoint
Education in web development, internet and/or traditional marketing preferred

Technical Account Manager Resume Examples & Samples

Travel is required up to 50 percent of the time, including internationally
VCP 5 minimum
Excellent communications and interpersonal skills, including ability to interact and communicate with Architect, Program Management and CxO level personnel

Technical Account Manager Resume Examples & Samples

Besides the requirements mentioned above, the ideal candidate would also have
Operational knowledge of Windows/Linux servers, including configuring services, shell scripting etc
Expertise in video ad monetization models, DRM mechanisms (FAXS)

Technical Account Manager Resume Examples & Samples

Provide ad-hoc Technical Support to CyberSource’s blue chip customer base, including troubleshooting and resolution
Liaise with clients along side the Sales Team, representing CyberSource’s products and services from both a technical and software integration perspective
Manage technical communications with merchant’s technical team, project team, customer services team and senior execs
Work with regional front-line support teams for technical escalation and issue management
Meet with existing clients for service born opportunities and reviews
Work with Sales team to identify new opportunities within existing relationships

Technical Account Manager Resume Examples & Samples

Produce and deliver against prescribes set of proactive program deliverables
First point of escalation for customer concerns relating to technical issues
Customer advocate and represent their needs with internal product teams
Ensure timely response/resolution to technical and product inquires
Ensure resolution results within established Service Level Agreement Guidelines
Awareness / Document Customer business priorities
Provide proactive Issue Status updates to required parties
Drive Customer Experience improvements through timely services review
Record and document all issues related to customers within established process guidelines
Get involved and work high priority technical issues where needed
Provide on-site assistance as needed to resolve product issues (minimal)

Technical Account Manager Resume Examples & Samples

Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention
Provide information and recommend best practices for the management of Microsoft technologies in accordance with the
5+ years’ experience in an enterprise support environment with a strong understanding of corporate account support needs
Exceptional Time Management skills
Experience with managing customer facing critical and complex situations or incidents
A positive and constructive minded team player
Account management experience and/or customer engagement responsibility
General Knowledge of Microsoft’s Enterprise Products
MCITP-EA Certification is considered an asset
ITIL certification is considered an asset
University degree in Technology or related Certifications are considered an asset

Technical Account Manager Resume Examples & Samples

Ensure success of all technical partnership aspects to support new product, feature launches, integration support, and internationalization
Improve product feature offerings and influence product strategy to better serve our users and partners
BS degree in Computer Science or equivalent practical experience
5 years of hands-on experience in Internet products and technologies. Experience in identifying and defining business needs along with building end-to-end technical solutions to address these business needs
Firm understanding of information systems and technologies (e.g. data management, SQL, etc.)
MS degree in Computer Science
Excellent project or program management skills in managing several large-scale, interrelated, and complex technical projects with high attention to detail and quality results within the project deadlines
Design/coding experience in Java, Python, PHP, or Ruby

Technical Account Manager Resume Examples & Samples

Provide ad-hoc Technical Support to CyberSource’s blue chip customer base
Liaise with clients along side the Sales Manager, representing CyberSource’s products and services from both a technical and software integration perspective
Work with clients to achieve an understanding of their core business and vertical and where CyberSource can add value

Technical Account Manager Resume Examples & Samples

10+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
5+ years current experience in Federal or State information technology roles is a plus
Experience with VMware products, VMware certifications are a plus and certifications in related technologies is an advantage
Ability to travel up to 30 percent of the time
BS/BA required, MS degree is a plus

Technical Account Manager Resume Examples & Samples

Minimum of 10 years of Systems Engineering experience or equivalent (enterprise storage or server industry experience preferred)
Minimum of 2 years of Senior Technical Account Management
BA/BS (EE/CS) or equivalent
(TAM III) Demonstrated performance by managing through critical account situations, capturing high share of wallet as well as developing and coordinating international account initiatives
Complete and demonstrated understanding of computer and advanced storage networking technologies
Thoroughly competent in all NetApp’s product offerings, including service options
Excellent business communication skills and ability to lead CxO-level conversations

Technical Account Manager Resume Examples & Samples

Knowledge and experience implementing and supporting Azure/O365 workloads and environments, including experience with PG team to remove blockers to implementation
A minimum of 5-7 years or more experience in an IT services or consulting, with a strong understanding of corporate account support needs and knowledge of support industry
Fundamental knowledge in two or more of the following: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security

Technical Account Manager Resume Examples & Samples

Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Proactively monitor client transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. technology, customer, and business leaders). Partner with all internal teams to create a single, seamless LexisNexis face to the client
Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
Understand and document the technical requirements and implementation specifications for the client . Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
Follow defined processes to provide timely status updates, root-cause analysis and service level agreements metrics, and other reports to track customer specific data. Develop proactive tools to continuously improve customer support processes
Manage/lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams. Will be the point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audiences verbally and in writing through a variety of communication tools. Serve as a trusted advisor to the customer in implementation and process decisions
Assess customers’ risks and needs and recommends appropriate service offerings to proactively address
Document recommendations formally via service delivery plan and present to customer and virtual account team unit. Use project management methods to document, prioritize, track and drive implementations. Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust
Provide advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis. This involves developing a support strategy, issue tracking and follow up through root cause analysis
Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted
Perform review of client business processes and understand relevant operations. Document and routinely review processes, procedures, customizations and configuration
Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LexisNexis team members. Cross-train other teams/team members on processes and client-specific implementations
Manage, prioritize and advocate for customer requested enhancements with the product management team
4 year college degree in Computer Science, Management Information Systems, Engineering or Business discipline preferred – or equivalent job experience
4+ years’ experience in technical support, customer contact position or customer advocacy role. Compliance industry experience desired
Willingness to travel to domestic and international customer sites

Technical Account Manager Resume Examples & Samples

This individual will apply attained experiences and knowledge in solving routine problems using established policies and standard practices
Is responsible for a specific geographical install base
8 to 12 years of experience is preferred
A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is required. A Graduate Degree is desired
Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required
Specialized knowledge in breadth and/or depth

Technical Account Manager Resume Examples & Samples

Ensure proper execution and delivery of all digital ad campaigns
Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side post-sales execution expert
Perform thorough QA checks on ad creative and custom programs. Manage various aspects of technical implementation and testing for ad products and custom builds
First point of contact for campaign issues and requests. Ability to troubleshoot and learn new systems independently a big plus
Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements and marketing objectives
Monitor and optimize campaign metrics for delivery and performance; provide detailed reporting and recommendations to all internal teams

Technical Account Manager Resume Examples & Samples

Work with Dow Jones Professional Information Business Sales and their prospects/clients looking to understand and exploit integration possibilities with all Dow Jones technologies
Advise and mentor prospective clients and/or their nominated third parties on their development of integration with Dow Jones platforms
Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes
Provide feedback to Dow Jones Product group, Technology group, PMs, platform teams, etc. on emerging requirements and client technology trends, lessons learned from pilot engagement approach
Collaborate with pilot team to build portfolio of successful examples/references
Technical account management of client post-sale, to facilitate ongoing takeup and use of Dow Jones technology within the client organisation
More than 5 years prior work in a customer-facing/interacting role
Experience with Agile development practices
Prior experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets
Prior experience responding to functional and technical elements of RFIs/RFPs
A Bachelor of Science (or equivalent degree) in Computer Science or a related field
Experience and familiarity with our products and lines of business
Software development experience. Preferably with one or more Dow Jones products/technologies - Factiva, Risk & Compliance, VentureSource, Newswires, etc
Strong coding skills in several programming languages, preferably including at least one contemporary mobile development language or framework

Technical Account Manager Resume Examples & Samples

Provide technical implementation assistance to developers
Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
Client-facing travel (international and domestic), ~10%
Credit card payments and payment systems
5+ years in-depth technical experience such as customer support, software development, or web development
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Understanding of mobile payments and architecture
Executive-level written and verbal communication, and customer interaction skills
Experience with web-based software development technologies
Understanding of Web Security
Familiarity with PCI DSS

Technical Account Manager Resume Examples & Samples

Experience using Ad Serving platforms (ex: DoubleClick)
Education in web development, digital and/or traditional marketing preferred
2+ years of advertiser technology production work preferred
Strong client service and technology background required

Technical Account Manager Resume Examples & Samples

Ensure proper execution and delivery of digital ad campaigns using DFP and the programmatic platforms used to execute direct programmatic deals
Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side AdOps and technical expert
Upload client creative and perform thorough QA checks on ad creative and custom programs
Manage the production process for custom display ad products, including leading kick-off discussions with clients, eloquently describing our ad product functionality, collecting assets, maintaining timelines and coordinating production with the design team
Personally troubleshoot trafficking and ad tech issues, working with internal and external teams as necessary
Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements, marketing objectives and technical capabilities
Maintain up-to-date understanding of industry standards in ad technology, including ad verification, viewability, and programmatic ad serving
Ensure that any internal systems are properly mapped to clients 3P systems and that those mappings are properly and consistently maintained

Technical Account Manager Resume Examples & Samples

Must be able to read and understand contracts, SLA's, and technical requirements to ensure compliance and drive performance metrics related to time and financial obligations for a portfolio of national accounts
Continually monitor and adjust work status queues, respond to, and resolve national account customer pre-install issues through independent decision making and cross functional engagement and collaboration
Ensure appropriate billing system structure and issuance. Within limits, has authority to resolve one-time or on-going billing issues including but not limited to; credits and adjustments for service interruptions, network performance or delays
Develop and communicate customer implementation strategies to support the migration of Voice, Video and Data services onto the Comcast network delivered by Fiber or Hybrid Fiber Coax
Provide operational consultation to sales and fulfillment teams during the sales proposal process including customer site visits as required pre-sale
Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis. Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service
Project Manage the overall installation of multi-site customers from design of services and sale to implementation. Cultivate and maintain relationships with field operations to ensure order fulfillment and quality assurance activities are completed in a timely manner
Coordinate and direct technical resources to support customer information requests related to Comcast Business Services products and services such as Internet, Voice and Data solutions, managedIP, business systems and managed services
Manage and direct the work of others through a functional matrix and responsible for order pipeline activity consisting of site surveys, construction, and provisioning to installation, billing and on-going performance reporting throughout the customer life cycle
Travel to customer locations on a regular or as needed/requested basis and/or maintain regularly scheduled calls to review service performance reports and other customer requested information including but not limited to; installation processes, network performance, and other defined customer experience metrics throughout the relationship with the account

Technical Account Manager Resume Examples & Samples

Act as the technical interface between Motorola and its strategic partners, manage technical inquires from Product teams, and ensure the prompt and proper resolution of technical challenges
Improve product feature offerings by providing feedback to internal teams including Product Management and Engineering by maintaining tools and internal websites with current partnership information
Guarantee the technical aspects of a Product Team’s integration of partner technologies by providing necessary documentation and technical guidance
Identify, drive, and optimize process improvement to ensure up-to-date knowledge of Motorola commitments and obligations to the partnership
BA/BS (or equivalent) in a technical field
At least 5 years of hands-on experience in the embedded space, knowledge of Internet technologies
Prior external partner facing experience is a plus
Experience working with embedded systems
Ability to work well in a cross-functional team environment
Excellent written and oral business communication skills
2-3 Years SalesForce experience; SalesForce Admin experience is a plus
Software development experience is a plus

Technical Account Manager Resume Examples & Samples

Be able to prioritize & mange campaigns, projects and client relationships
Possess strong written & verbal communication skills
Have a passion for music, advertising and be able to thrive in a fast-paced, entrepreneurial environment

Technical Account Manager Resume Examples & Samples

Understand and document the technical requirements and implementation specifications for the client. Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
4+ years’ experience in technical support, customer contact position or customer advocacy role. Law Enforcement knowledge desirable
Knowledge of MS Windows, VMS/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working knowledge of MS Networking
Possibly some limited travel may be required

Technical Account Manager Resume Examples & Samples

Build an in depth knowledge of Lyst’s technical solution and act as a technical point of contact for all US clients
Ensure the smooth onboarding of clients and retailers on to the platform
Liaise internally with partnerships, engineering and operational teams, supporting and assisting them to hit deadlines and delivery goals
Manage miscellaneous queries from internal teams surrounding customer orders and product data on Lyst.com
Constantly seek to help to improve the onboarding of new clients to make the process easier and quicker

Technical Account Manager Resume Examples & Samples

Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
Support customer business objectives by effectively leveraging TAM program deliverables
Business acumen and problem-solving skills with the ability to influence change at all levels

Technical Account Manager Resume Examples & Samples

Drive resolution of ad-related technical issues
Investigate new ad technologies and Ad Network enhancements (targeting options, cost reduction etc). Project manage strategic initiatives to deliver high impact business results
Act as the ad operations prime on cross-platform testing on site/app rollouts and products ensuring proper implementation of ad-related tools (ex: DFP, Krux, etc.)
Develop new products and provide creative ideas to improve our business and lead the industry in digital advertising best practices
Identify opportunities to exhibit thought leadership to create or revise tools and processes within the team that will garner better results (for both user experience and/or revenue)
3+ years related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably within digital ads industry
Strong working knowledge of one or more Ad Management Systems (Examples: DFP/DFA (DART), Ad Tech, OAS, BlackArrow, etc)
Experience with online advertising technologies (HTML5, Streaming video, iFrame, VAST, VPAID, VMAP)
Working knowledge of web tools: Charles Proxy, Fiddler, developer tools, etc., an asset
Experience with online and mobile app troubleshooting
Strong web development skills: HTML, Javascript, and CSS
Knowledge of IAB ad formats and emerging online trends (Examples: Rising Stars, Viewability, HTML5, Programmatic, Ad Blocking, Ad Fraud)
Understanding of and ability to troubleshoot 3rd Party Rich Media platforms including AdCentric, Atlas, DART, eyeBlaster, eyeReturn, etc
Understanding of the programmatic advertising landscape, and the relationship between DSPs, SSPs, and DMPs
Familiar with auction based bidding fundamentals (Deal IDs, Auction Types, Open vs. Private Marketplaces) and programmatic metrics (Winning Bid Price, Bid rate, eCPM, Closing Price, etc)
Experience with online video players (ex Brightcove, Adobe, etc) and CMS systems, an asset
Experience with DAI on connected devices and set-top boxes, is an asset

Technical Account Manager Resume Examples & Samples

Quickly understand customer business challenges and then work with subject experts to produce a technical solution / workflow to problem
Articulate clearly often complex solutions and workflows in a way which can be clear understood by different stakeholders. With the ability to explain the solution in ways which resonate and are easily understandable to different business stakeholders
Manage technical evaluations, demonstrations, “pilots”, projects by coordinating technical resources. Ensure demonstrations etc correctly address customer workflow challenges
Efficiently leverage the technical resources of the Autodesk Global technical team
Write RFP documents and co-ordinate virtual teams to respond to RFP documents
Confident and clear presentation style
Industry experience as a BIM coordinator, lead designer or project manager on large projects in either Buildings or Infrastructure projects
Deep knowledge BIM / Collaboration workflows for Major Infrastructure / Building projects
Understanding of the application of BIM on major projects
Understanding of Cloud Computing
Experience writing or responding to BIM execution plans
Experience using Autodesk applications
Experience in defining system requirements for IT projects in Engineering / Construction sector

Technical Account Manager Resume Examples & Samples

Experience world class training
Experience Real Leadership through face to face meetings with Microsoft Senior Leaders
Build an unrivalled network with the brightest graduate talent from all over the world
Gain support needed to fast track their career
Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise customers
Establish a long term and sustainable relationship with their customers for support
Organize regular support delivery and contract status review meetings with customers
Establish and document future client projects and IT initiatives in order to best support their customers
Create and maintain a Service Delivery Plan per customer account
Clearly plan, request resources and maintain project leadership of the various components of the Microsoft Premier
Experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry

Technical Account Manager Resume Examples & Samples

Use your breadth and depth of knowledge across product offerings as you partner with sales, client team to recommend partner solutions
Create and execute a project plan for new customer integrations working with stakeholders to identify and mitigate technical dependencies and roadblocks for a successful integration and deployment
Manage and own customers technical support requests, providing investigation prioritization with continuous and timely updates to customers
Take ownership for resolving Bing Ads platform technical issues and work with customers to optimize implementations for performance and delivery
Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities
Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences
Maintain and expand working knowledge of current and related products, including integration processes and industry trends
Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting
Manage internal Microsoft engineer relationships to influence incremental product improvements
Share best practices with team members to contribute to enhance the quality and efficiency of customer support
Drive and deliver on projects to improve partner engagements and operational efficiencies
Highlight systemic issues and trends to identify platform enhancements with business and R&D teams
Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred)
Minimum 3 years’ experience in troubleshooting technical issues in a client facing role
Minimum 3 years’ working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins
Minimum 3 years’ experience with online advertising technology
Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer requirements into appropriate solution architectures independently
Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous
Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment towards the highest return
Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training
Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding
Infectious sense of enthusiasm, fun, and imagination
Obsessed with providing a great experience for our customers
Relevant and current MCSE certification is advantageous
Organic and paid search experience preferred

Technical Account Manager Resume Examples & Samples

Produce and deliver against prescribed set of proactive program deliverables
Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
Ensure timely response/resolution to technical and product outstanding items
Ensure resolution results within established service level agreement guidelines
Awareness and document customer business priorities
Provide proactive issue status updates to required parties
Drive customer experience improvements through timely services review
Maintain oversight and influence of all issues related to customers within established process guidelines
Get involved and work high-priority technical issues where needed
Provide on-site visits as needed to execute program services
Host periodic checkpoint and status calls with customers and internal stake holders
Identify enablement goals and plans
Voice of the customer within Adobe
Central point of contact for customer
Provide regular feedback on current experience
Best practices guidance
Manage technical escalations for the designated account

Technical Account Manager Resume Examples & Samples

Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations
Successfully migrate top clients from old software by providing client specific gap analysis, detailed communication and thorough training sessions
Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues
Record support work in Salesforce.com
Chasing up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers
Provide timely and ongoing communication to client
Develop and maintain strong business relations with top-end A clients
Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for Active
Provide in-person and web-based custom trainings regarding product functionality across multiple software appliacations
Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients
Communicate to Partner and Local Licensees product releases, and roadmap updates
Travel to events to help manage onsite solutions and provide continual process improvement consultation
Continuously search for innovative ways to improve the customer experience

Technical Account Manager Resume Examples & Samples

Experience in a support environment with a strong understanding of customer support needs
Has strong organizational, communication, project management, negotiation, and problem solving skills
Contributes to team operational precision, shows strong interpersonal relationship skills, and is organized and capable of strong internal and external communication

Technical Account Manager Resume Examples & Samples

Manages a diverse and complex scope of support issues. Solve complex support issues effectively
Manages/leads critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams
Leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
Position relies internally upon CTS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CxO-level leadership teams
A minimum of 10 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry

Technical Account Manager Resume Examples & Samples

Bachelor degree in Civil Engineering, Mechanical Engineering, Industrial Automation, or related industry
He/She should know the MFG industry and especially be familiar with the Automotive and Transportation industry in France
Knowledge of Autodesk portfolio is required, especially Class A (Technical surfaces) in addition to Autodesk Alias portfolio and/or Visualization knowledge (VRED, Opticore, Speedform, Dynamo, ...)

Technical Account Manager Resume Examples & Samples

Provide first level support and training to clients of ONE by AOL Publisher & ONE by AOL Platform products
Provide pre-sales technical assistance in form of on-site demos and / or WebEx presentations
Communicate and report transparently and escalate if necessary, urgent issues & questions from customers and / or colleagues
Collaborate and work together with other teams and groups incl. Tech Services, Sales, Product engineering etc
Convey customer requirements and expectations to product management and engineering teams
Able to respond to functional and technical elements of RFIs/RFPs
Be aware and keep abreast of the latest trends and advances in ad technology specifically in the domains of mobile, video ads and Data
Exceptional communication and interpersonal skills with the ability to listen and treat internal and external stakeholders / clients with the utmost care and respect
Ability to use simple and lucid language to understand and resolve internal / external client issues and problems
Be fluent in English. Fluency in local languages from the Asia region is a bonus
Up to date knowledge of ad serving and / or web technologies including HTML, XML, JavaScript, and JSON
Familiarity with web debugging tools such as Charles / Firebug / Fiddler etc
Preferred 2+ years of experience with online media, SaaS platforms, or DSP/SSP platforms. Video and / or mobile platforms experience is highly sought after
Highly organized, with ability to manage multiple tasks simultaneously while working on a highly collaborative team
Energy and passion for learning and growing in a dynamic and evolving ad technology and media company
BA/BS Degree in Engineering/Economics/Computer Science desirable
Bonus points: experience with Flash/HTML5 video, VPAID, ad player plugins, or real-time-bidding platforms, databases/SQL
Ability and maturity to understand and work together with colleagues and teams across multiple cultures and borders

Technical Account Manager Resume Examples & Samples

HTTP REST APIs
SQL and Big data Analytics such as Hadoop, Hive, BigQuery
Linux and Shell
OAuth authentication
DNS, TCP, firewalls, database systems
Attribution tracking (i.e. UTM tags, Adjust)
Experience in writing software in one or more languages such as Java or Python is preferred

Technical Account Manager Resume Examples & Samples

Looking for people with at least 5+ years of technical support experience, as well as 5+ years in a sales or client facing role
A relevant technology background, with experience working on Enterprise Accounts
Successful track recording exceeding KPI's or targets
Capable communicator in both English and Japanese
Technical experience in a security solution industry
Technical knowledge as a network administration
BA/BS in Computer Science or Equivalent

Technical Account Manager Resume Examples & Samples

Map Zenoss solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption and ensure successful ongoing usage of Zenoss
Design and develop innovative solutions to customer requirements using Zenoss
Provide project leadership, coordination and architectural guidance for the customer’s major Zenoss initiatives
Maintain detailed technical knowledge of Zenoss product and solutions and future product direction
Provide clear and constructive product feedback to Zenoss product management teams based on customer use-cases and requirements
Engaging with customer support and engineering as a customer advocate to ensure speedy resolution of customer issues
Engaging with Product as the customer advocate on product roadmap discussions
Maintain current functional and technical knowledge of Zenoss service
Help to document best practices in developing and using Zenoss
Track record of developing architectural or mission critical software to an agreed plan and delivering on that plan
Solid technical background in systems management and monitoring toolsets, Linux Administration and technical architecture; preferably with industry certifications
Ability to travel domestically and within EMEA and APAC regions, up to 30%
Experience working as a systems architect / software engineer /systems engineer / DevOps
Demonstrable experience in delivering customer driven solutions
Willingness to travel to customer offices as needed
Hands on experience with a range of Operating Systems – a minimum of two from: RHEL7, CentOS7, Ubuntu, Solaris
Technical knowledge and competence of large-scale, modern web service technologies / frameworks – frameworks including implementing best practice – especially around scalability, availability and performance. To include at least two of: SSL, Caching (e.g. Memcached, Varnish), Queues (e.g. RabbitMQ, IPMQ), RelStorage
Experience managing service performance monitoring on one or more platforms (Cisco UCS, UC, Converged Infrastructure, Web, mobile) with setup of key performance indicator checks, alerting systems and analysing data (machine and other, statistical analysis) utilising at least two of: SNMP, DNS, MRTG, RRD, Time series data, Zope, Logstash, Hadoop
3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000 and/or consultancy companies
Experience with systems and network management software
Strong knowledge of Unix/Linux administration
Successfully managed customer engagements to completion and customer satisfaction
Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
Exceptional verbal and written organizational, presentation, and communication skills
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment
Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
Willingness to travel periodically based on customer and business need

Technical Account Manager Resume Examples & Samples

Act as primary advocate for the customer within Comcast's Engineering and Service Assurance organizations
Build and maintain relationships with the technical contacts from customer sites
Proactively monitor network performance by using online tools and systematic analyses of ticket data
Collaborate with internal and external teams to manage network and configuration changes
Consult on solutions for new and evolving requirements
Develop and present recording of network performances and trends for use at monthly and quarterly client meetings
Develop specific expert knowledge around all technologies to deliver exceptional service to customers
Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis
Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service

Technical Account Manager Resume Examples & Samples

2 years previous experience of content management/managing a digital supply chain
Knowledge of, and hands-on experience, handling DDEX metadata
Strong understanding of technology
Top class communication skills, particularly across a global team
Ability to meet deadlines and be focused on execution under pressure
Ability to adapt to changing priorities
Excellent time-management and organizational skills
A true team player, able to work at many levels across business and tech departments
Fluent in spoken and written English. Additional European languages a bonus!

Technical Account Manager Resume Examples & Samples

Building of deep, long-term customer relationships
Providing oversight and management for customer solution planning and execution
Discovering and creating demand for market leading solutions (e.g. cloud, mobility, big data, Internet of Things, etc.)
Refined relationship management skills; ability to effectively engage at all levels of an organization, particularly executive and C-suite
A passion for technology
Project management capability
Experience in IT services or consulting preferred
8+ years of experience with direct customer engagement responsibilities

Technical Account Manager Resume Examples & Samples

Frequently establishes and maintains relationships with Field Sales and Consulting Services to execute on a service account/delivery plan
Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, Consulting Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
A minimum of 4 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security, Cloud services (e.g. Azure, Office 365, CRM Online, etc.)
Bachelors or advanced degree
Adaptability regarding travel
Security clearance not required

Technical Account Manager Resume Examples & Samples

Ensure the highest level of customer satisfaction by understanding and identifying customer needs, building and maintaining strong working relationships and managing the account effectively. Work with all levels of the customer organization to ensure value is understood at all levels
Contributes to the customer knowledgebase as defined by Manager. Independently establish and drive an individualized communication program for each customer that includes regular conference calls, on-site visits, activity reporting, proactive communications, etc
Provide proactive communication to customers including planned product releases, availability of patches, upcoming events, etc. Respond to customer inquiries regarding support issues, sales opportunities, project issues, and general questions
Communicate with customers to set expectations and/or re-set expectations and priorities related to customers’ requests
Take the lead in acting as an escalation point for service requests and work with the Support Engineers and R&D leads/engineers to move toward a resolution
Participate in account review sessions with Sales to share customer intelligence and ensure that all areas of the company have updated information on the customers. Work closely with Sales to ensure that the meetings occur on a regular basis
Identify leads and opportunities for additional business including upgrades, consulting assignments, small orders, or new support services. Follow up with Sales as needed to move these opportunities forward
Provide weekly updates on status of customer issues, highlighting any issues that need to be further escalated
Coordinate meetings (internal and external) as required to review service requests and/or other customer issues. Periodic meetings may also be needed to build and sustain the customer relationship
Assist Support Management by identifying, documenting, and rolling out operational process improvements
Mentor other TAMs as needed to build the skills within the team
BS/BA in Engineering, Computer Systems, Information Technology or related technical degree
10 years experience in a Technical Account Manager role or similar
5 years experience with energy management systems, and/or in providing customer support or technical account management
Requires experience with energy management systems, and/or in providing customer support or technical account management
Passion for building customer relationships with experience managing complex customers
Requires conversational level technical expertise across all Grid Software Solutions products
Ability to make formal and informal presentations to technical and nontechnical individuals and interact with people at all levels of the organization
Strong in person, phone, and email customer service skills
Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
Ability to work independently and within a team environment and be self-motivated
Knowledge of e-terra platform
Knowledge of other functional areas within the organization
Knowledge of the domestic environment
Knowledge of the international environment

Technical Account Manager Resume Examples & Samples

Knowledge on IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualisation and Analytics
Understanding of and business relationships with Original Equipment Manufacturers (OEM) or Telecoms Equipment Manufacturer (TEM) customers would be an added advantage
Knowledge of IOT services and developing new business models around such services would be desirable
Working knowledge on IT software development methodologies including software optimisation and modernisation
Working knowledge of open source software would be beneficial
Knowledge of “Network Functions Virtualisation” principles would be an advantage
Presentation skills and the ability to understand, specify and communicate requirements to marketing and engineering teams
Excellent communication (including spoken and written German and English), business development and customer support skills
Strong interpersonal skills (with proven track record of cross group collaboration)
Ability to work effectively with eco-system partners
Position will be Home Office Based

Technical Account Manager Resume Examples & Samples

Enable automotive and transportation OEM and Tier 1 suppliers, including (but not limited to) Software Defined Cockpit, ADAS and Autonomous Driving, telematics and connected services
Engage with key customers to understand their solution requirements, and influence both Intel and the customers to align strategies & solutions which maximize the inclusion of Intel ingredients
Manage all technical elements of the customer engagement and influence the inclusion of Intel ingredients into customer designs and solutions
Work with the Intel Global Account Manager and Intel Business Units to align strategies and identify optimal Intel products that meet the solution requirements
Achieve short-term and strategic sales goals. Success is measured by meeting or exceeding assigned annual billings, design win quotas, and strategic milestones
BSEE, BSCS or equivalent; MBA is a plus
7+ years strategic technical sales or customer facing experience with an *established track record of exceeding plan over multiple years
Established network of customers, suppliers and partners required to enable and scale designs for automotive and transportation markets
Demonstrated capacity to qualify and develop new accounts as a trusted advisor
Located in Detroit, MI with an ability to travel ~30% of the time
Demonstrated experience enabling one or more of the following use cases: In-vehicle Infotainment, Software Defined Cockpit, Autonomous Driving, Fleet Management, Telematics, Intelligent Transportation Systems
Experience enabling transportation solutions with MCU HW and SW solutions including an understanding of Linux, Android, Machine-learning, and/or wireless technologies
Direct experience with Intel Architecture or other computer architectures as applied to automotive or transportation use cases
Visible passion for technology and innovation that inspires customers and fellow team members

Technical Account Manager Resume Examples & Samples

Positioning yourself as a trusted advisor to Insight clients
Assessing, understanding and communicating requirements for projects
Creating designs and deployment plans
Troubleshooting deployment issues
Documentation of various aspects of deployment and operations as required
Providing technical System Center leadership and delivery expertise on client projects
Deploying and integrating System Center solutions in client environments
5+ years’ experience in Microsoft infrastructure technologies
Deep technical knowledge and experience with medium to large, complex SCCM 2012 design, deployments, and upgrades
Deep technical knowledge of Microsoft Deployment Toolkit
Extensive technical and architectural knowledge of Microsoft Windows, Client and Server
Experience working through the entire project lifecycle
Outstanding customer support, communication, and documentation skills
Proven ability to maintain high customer satisfaction
Extensive skills with scripting in Powershell, Javascript, AutoIT
MCSE or MCITP: Server or Enterprise Administrator
Technical consulting experience
Extensive integration experience with any System Center technologies
Experience with medium to large, complex SCOM, and/or SCVMM enterprise design, implementations, and upgrades
Windows Server, Hyper-V or VMWare virtualization experience
Current and deep experience with SCOM System Build, Deployment, Governance
Knowledge of SQL configuration
Working knowledge of Power Shell scripting and automation
Knowledge Microsoft Systems Center Service Manager 2012 (SCSM) and Microsoft Systems Center Orchestrator 2012 (SCORCH)
Preferred B.S. Degree in the following areas: Computer Science, Engineering, Information Systems, Business, or similar
PMP certification preferred

Technical Account Manager Resume Examples & Samples

Key point of escalation for customer concerns relating to technical issues
Customer advocate representing customer needs with internal support and product teams
Conduct environment assessments to provide optimization recommendations
Prepare, arrange and deliver technical custom presentations on-site and remotely
Ensure customer receive timely response/resolution to technical and product inquires
Awareness of customer business priorities
Provides proactive issue status updates to required parties
Provide proactive guidance to designated contacts to meet the client objectives
Provide additional troubleshooting and help qualify cases before escalating to engineering
Agree and identify high priority technical issues and ensure priority is represented in Adobe
Produce and present pro-active premium support deliverables to the customer to help mitigate risks and keep the customer informed on bests operational practice

Technical Account Manager Resume Examples & Samples

BS or MS Degree in Engineering or Computer Science
5+ years technical sales or customer facing experience with an established track record of exceeding plan over multiple years
Self-motivated and able to work and prioritize independently with focus on output
Demonstrated experience enabling solutions in one or more of the following areas: CPU and microcontroller design enablement for PLC, HMI, I/O Control and Process Control; Comms/M2M, data movement and aggregation, critical infrastructure security, functional safety, software enablement, big data architecture and sensor technologies
Team player with a demonstrated ability to work across organizations and with fellow travelers to architect account strategies and create win/win situations for the customer
An established network of customers, suppliers and partners required to enable and scale designs for industrial, manufacturing and energy markets
Located major metropolitan area in the Midwest USA with the ability to travel ~30% of the time
Strong understanding of Intel's business units and go to market strategy, which includes working with components, systems and software to drive Intel-based solutions through Intel's OEM customers
Demonstrated knowledge of industrial protocols (PROFIBUS, CAN, Modbus RTU, PROFINET, EtherNet/IP, EtherCAT, Modbus TCP/IP, IEEE 1588, etc) and how they relate to industrial system architectures
Experience architecting data movement from intelligent edge devices to the cloud, including comms, edge-cloud interfaces, horizontal analytics capabilities and security considerations
Visible passion for technology, including an energizing appetite for creating and innovating that inspires customers and fellow team members

Technical Account Manager Resume Examples & Samples

Increase client experience to develop long-term vision and journey with Dyn
Create customer onboarding assets, adapt existing customer onboarding assets and work with internal team to refine existing and create new onboarding assets
Devise, execute and manage Customer Engagement strategies, measuring and reporting results weekly
Build value-based relationships with customers to ensure the highest customer satisfaction, adoption and retention
Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs
Work within the Customer Intelligence team to help drive customer references and case studies

Technical Account Manager Resume Examples & Samples

Build and maintain strategic relationships with JPO IoT center of excellence team, the heads of sales, sales engineering and sales operations in the target region
Evangelize and train Operator’s Sales Teams to deliver the market leading value proposition and demonstrate Control Center software that Jasper provides
Deliver best in class sales presentations and product demonstrations
Support JPO sales rep with their presentations, solution proposal and demonstrations to top tier prospective enterprise customers including C-level executives through highly technical levels
Train and provide ongoing support to JPO sales engineering and operations teams to on-board new customers onto the Jasper platform
Assist Customers to migrate their existing Connected Devices to the Control Center
Organize quarterly training sessions to keep JPO teams up to date on new features
Interact proactively with the engineering and support teams to provide solutions to complex technical issues
Coach and mentor Operator’s sales teams and in identifying and developing new feature requirements that will help them grow their business and revenue
Organize and conduct quarter business review with JPO
Strong knowledge in local operator enterprise sales operations
Connected car and IOT knowledge is preferred
3-5 years of GSM/GPRS/3G/4G experience in a technical pre- and post-sales capacity
Understanding of wireless solution design and knowledge of various module manufactures and product lines
Strong knowledge of 2G/3G/4G radio and core network architecture, wireless device operation, basic switching and routing concepts, firewalls and active traffic management techniques and tools including NATing, caching and compression and basic network security background including SSL and IPSEC
Ability to provide hands-on, on-site technical support
Strong analytical, communication, presentation and customer interfacing skills
Experience in IoT communications a plus
Experience with carrier channel management and carrier sell through models
Excellent reading, writing and communication skills in English required
Must be able to travel to operator 25%

Technical Account Manager Resume Examples & Samples

Minimum of 2+ years technical account management experience within the computer industry
Computer, Network, and Software certifications a plus
Excellent time management, decision making, prioritization and organization skills
Prior experience working with Anti-malware, Antivirus, firewall and security software a plus
Strong installation, configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
Proficient in installation, configuration, maintenance of SQL server or equivalent databases
Proficient in Windows OS as well as Windows Server environments. Mac OS experience is a plus
Proven technical aptitude, proven customer handling aptitude
Professional written & oral communication skills
High level of personal initiative and professionalism

Technical Account Manager Resume Examples & Samples

Enablement of Tier 1 HQ Operator in France and International to sell MobileIron to their B2B customer base (MNC G2K International, Large Corp, SME and SOHO)
Technical Enablement of Deployment Team from Operator PartnerOperator Sales and Marketing Team Enablement
Ongoing technical updates with Operator Presales / - Deployment Team
Technical Enablement from Operator Support
Packaging with Core Operator products e.g. Mobile Workplace, UC
Perform production demonstrations that articulate the business and technical value of the solution to Operator B2B Presales / Sales teams
Present the solution architecture, including all technical aspects of the product e.g. Roadshows, Events, B2B Operator team meetings or sales kick offs
Conduct in-depth product evaluations to verify solution meets Operators prospect’s EMM requirements
Work closely with Operator Partner Eco System e.g. Device OEM´s, ISV´s
Support on Operator customer RFP
Perform production training as related to evaluations
Create solution architectures that reflect the prospect’s environment and their EMM requirements
Ability to work well with both IT and business people
Ability to work well with networking, security, messaging, and device management personal
Ability to present to both individual contributors as well as an executives
Ability and experience to work independently in remote office locations
Working with Operator B2B organization on a global basis
Fluent English / French
In-depth knowledge of Exchange/Lotus Domino or other messaging system, Active Directory/LDAP, firewalls, load balancers, DNS, Linux/Unix or PKI
Knowledge of other EMM systems and mobile operating systems like Android, iOS and/or Windows 10 is desired
Minimum seven years’ experience selling an enterprise software solution or Enterprise Mobility (MDM, MAM and MCM)
Experience demonstrating enterprise software solutions to both technical and business audiences
Experience installing and configuring enterprise software solutions for prospects and customers
Experience working with companies to define solution requirements and map requirements to software solutions
Enterprise working with software start-up companies
Experience working with the following disciplines - security, databases, networking, messaging, and Linux
Experience working with DLP, compliance, and mobility a plus

Technical Account Manager Resume Examples & Samples

Existing Customer Account Management-Managing Customer Relationships, Customer Value Creation, Wallet Share Growth, Profit Management
3-4 years of successfully demonstrated sales experience
Strong analytical and financial skills
Strong experience hunting for new to market business a plus
Experience selling to industrials at multiple organization levels a plus

Technical Account Manager Resume Examples & Samples

BS in a technical field or Bachelors plus 5 years of relevant work experience
Demonstrated project management skills and time management skills
Experience in a an electronics manufacturing environment
Fluent in both Spanish and English

Technical Account Manager Resume Examples & Samples

Prioritize and manage multiple projects simultaneously in Agile SDLC
Conduct daily standups with team
Establish control measures and ensure adherence to process/policy for change management, release management, and other project governance as needed
Provide technical leadership as well as lead or facilitate all communication between clients and technical resources internal to West
Evaluate and present recommendations to the client as to the technical feasibility, cost, time and support required for proposed features and products
Participate in incident management, new functionality deployment product optimizations, pre-release testing, client education/training, and post implementation support as needed
Interface with internal departments and collaborate with other teams to ensure support functions are promptly performed
Provide Executive Management with reports detailing status, timelines, risks, and mitigation strategies throughout the project lifecycle
Develop strategic and operational plans for control, management, and improvement of business processes in alignment with company goals and objectives
Responsible for supporting validation/health checks of business processes using internal tools and dashboards
Take personal ownership in projects, programs and continuous improvement efforts and actively promote team efforts throughout the organization
Minimum five years business to business account or customer management, internal operations or process improvement, or project management experience required
Intermediate knowledge of MS Word, Outlook, Project, Excel, and Power Point required
Certification in Scrum Agile Methodology (CSM) preferred
Certification in Lean Management Strategies (Six Sigma) preferred
Knowledge of Software Development Life Cycle (SDLC) preferred

Technical Account Manager Resume Examples & Samples

Manage and enhance customer relationships and escalations (e.g. reactive and proactive) for strategic enterprise accounts
Provide direct customer support for VIP customers
Qualify customer requirements and effectively articulate internally to meet customer requirements
Manage customer engagement to meet acceptance criteria and issue escalation/resolution
Responsible for meeting all internal/external Service Level Agreements
Investigate/analyze technical pre-sales challenges
Troubleshoot network environments to include working with various operating systems, firewalls, routers, custom product configurations, and API integrations
Coordinate with Development teams to ensure effective resolution of customer escalation, feature requests, and product related issues
Assess and respond to critical situations during and outside normal business hours
Document Support tickets for all customer interactions and inquires
Field live Support calls and address customer and interdepartmental emails regarding escalations
Present customer updates at weekly management meetings

Technical Account Manager Resume Examples & Samples

Manage your Elite account(s) while ensuring the highest levels of customer satisfaction are met
Own and pro-actively manage the technical relationship
Position yourself as an extension of the customer’s staff and be their advocate at Marketo
Document each account’s business goals, process, environment and system configurations
Provide several educational sessions as well as quarterly support reviews to your customer(s)
Proactively identify and implement solutions and enhancements to ensure your customers’ long term success
Collaborate internally to ensure the product roadmap meets your customer’s priorities
BA/BS Degree in Computer Science or a related discipline
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
Demonstrated experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

Technical Account Manager Resume Examples & Samples

Gain an understanding of customers' technical infrastructure, hardware, and products
Deliver key enterprise cloud products and solutions portfolio roadmap updates and assist customers with product upgrades
Manage customer cases and maintain clear and concise case documentation
Visit customers as needed to provide an exceptional customer service experience
Bachelor's degree in a technology-related discipline; preferably computer science or engineering
Excellent understanding of Linux, the Linux kernel, and Linux filesystem
Hands-on experience with cloud technologies like cloud infrastructure (OpenStack), cloud management (CloudForms), Platform-as-a-Service (OpenShift), virtualization, software-defined storage, and containers
Solid understanding of enterprise architecture and strategic business drivers
Development-level experience analyzing and debugging Java and C++ application issues at the language-level; including code development, code review, stack traces, etc
Ability to manage and grow existing enterprise customer and develop partner relationships
Outstanding written and verbal communications skills
Experience working with databases like MySQL, PostgreSQL, MongoDB
2+ years experience with web services like REST and SOAP is preferred
Knowledge or familiarity with Amazon Web Services and VMware vSphere is a plus

Technical Account Manager Resume Examples & Samples

Understand your customers' technical infrastructure, hardware, and products
Provide excellent customer support for clients regarding their Red Hat products
Serve as the customer's advocate within Red Hat
Experience in a support, development, engineering, or quality assurance organization
Technical knowledge of Linux file systems and the Linux kernel
Experience with enterprise-class applications like Oracle, Veritas, and SAP
Excellent verbal and written communication skills in English; experience with training or presentation delivery is a plus

Technical Account Manager Resume Examples & Samples

Conduct technical reviews and provide knowledge sharing to proactively identify and prevent issues while on-site at SAP
Perform third-line investigation and respond to online and phone support requests
Become the expert within Global Support Services for the products SAP sells and how they interface with Red Hat's portfolio
Serve as the partner's advocate within Red Hat
Manage customer cases escalated by the partner and maintain clear and concise case documentation
Visit customers as required to provide an exceptional customer service experience
Bachelor's degree in a technology related discipline is preferred
Experience with SAP NetWeaver basis administration and familiarity with SAP's product portfolio; SAP Certified Technology Associate - System Administration certification is a plus
Ability to manage and grow existing partner relationships by delivering proactive, relationship-based support
Deep technical knowledge of at least one part of the Linux operating system, like Linux file systems or the Linux kernel
Excellent verbal and written communication skills in both German and English
Red Hat Certified Engineer (RHCE) or same level certification is required
Experience with training and presentation delivery is a plus

Technical Account Manager Resume Examples & Samples

Understand your customers' technical infrastructures, hardware, and products
Deliver key portfolio updates and assist customers with product upgrades
Bachelor's degree in a technology-related discipline is preferred
Ability to manage and grow existing enterprise customer relationships by delivering proactive,

Technical Account Manager Resume Examples & Samples

Bachelor's degree in a technologyrelated discipline is preferred
Relationshipbased support
Advanced technical knowledge of the Linux file system and the Linux kernel
Handson experience with a variety of hardware vendors
Understanding of enterpriseclass applications like Oracle, Veritas, and SAP
Experience with training and presentation delivery is preferred

Technical Account Manager Resume Examples & Samples

Confident with technical configuration
Demonstrable experience with technical project and/or account management
Strong negotiation and stakeholder management experience
Preference for technical skills/experience with LMS platforms (Moodle, Blackboard, Canvas, D2L)
Experience with Higher Education sector (desirable)
P3O qualified (desirable)

Technical Account Manager Resume Examples & Samples

The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations
Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO),reconfigurations, and is engaged on all upgrade and execution plans
Maintains awareness of all complex service matters including Technical Solutions implementations and activities
Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
Can explain technical problems and solutions to technically literate team/client members
Ensures effective coordination and support between account teams and supporting technical resources
Builds value-added relationships within the domain of the account to become the trusted advisor

Technical Account Manager Resume Examples & Samples

Manage customer technical enquiries, specifications and design-in process following the identification and engagement of the opportunity by the PLM
Review incoming customer technical inquiries, and propose (with the help of R&D) possible solutions to meet customer requirements
Review customer specifications and support negotiation of technical specifications to help Finisar win new customer design-ins while ensuring product is manufacturable
Attend regular customer calls pertaining to customer design-in and technical support
Work internally to ensure customer deliverables are met in a timely fashion
Manage weekly technical action trackers with customers during design-in
Ensure timely turn-around of all action items to close design wins
Responsible for technical editing of collateral
Product data sheets, specifications, application notes, supporting products
Statements of Work (SOW) where customer-specific development is required
PCNs as required with Supporting Data
Support PLM in the internal management of NPI activities, including
Technical information required for NPI reviews and gate approvals
Definition and support of P/N releases through internal processes
Provide technical training and support of Sales and FAE teams
5 years of experience in laser technology, especially VCSELs, and/or illumination sources for IR camera systems. Conversant in sensing applications (structured light, Time-of-Flight) and CMOS image sensors
Engineering Degree required. Advanced Degree (Masters/PhD) is desired
Excellent communications skills and attention to detail are required
Located in Dallas Metro in Texas

Technical Account Manager Resume Examples & Samples

2-5 years’ experience working in the field of solid-liquid separation in the mining and mineral processing industries
Disciplined and able to operate autonomously with minimal supervision
Preference given to oil sands industry experience

Technical Account Manager Resume Examples & Samples

A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
An energetic self-starter, with a drive to excel and the ability to work under pressure, thinking clearly and logically in challenging situations
The capacity to independently research subjects, with a commitment to provide continuous improvement
A knowledge and general understanding of systems & the terminology used within the mobility and networking arena
A flexible approach and comfort with a fluid organisational structure that requires both team work and self sufficiency as necessary, with the ability to work under minimal supervision
English and German speaking

Technical Account Manager Resume Examples & Samples

Written and Verbal Proficiency in Japanese and English required
Diligent work ethic and attention to detail
Strong personal integrity
Familiarity with managing product flow in a manufacturing operation (maximizing efficiency, reducing cycle time, maintaining quality, etc.)
Experienced working in a production environment and proven success in achieving efficiency and throughput goals
Familiarity with common digital formats and digital transmission methods such as FTP and SFTP
Experience with MS Windows, MS Office tools including MS-Excel & MS-Access
4 year degree required
Experience working with major record label operations a plus but not absolutely required
2 years of strong analytical skills and project management experience
Team player with demonstrated capability to work in a cross-functional environment
Strong technical aptitude and expertise with scripting languages such as Perl, Python, Ruby or similar, a bonus

Technical Account Manager Resume Examples & Samples

BA/BS degree required
3+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
3+ years of experience of enterprise customer support for IT services and products
Experience leading projects and project management
Ability to analyze statistically
Excellent written and verbal communication skills, building relationships
General knowledge of digital media data elements, HTML, CSS, XML, Internet Protocol, Images, Encoding, DRM, etc
Programming skill especially with Scripting languages such as Python and Perl
Native Japanese fluency
Business level English fluency
A passion for books and publishing industry experience is a big plus
Advanced knowledge of SQL, Excel, VB/VBA
Other qualifications include a track record of complex and creative problem solving, relationship management, and the desire to create and build new processes

Technical Account Manager Resume Examples & Samples

Design/implementation/consulting experience of distributed applications
Strong customer focus and bias for action
Tools for Operations Automation and Configuration Management (e.g. Chef/Puppet)
Continuous Integration
The right person will be highly technical and analytical implementation / consulting experience

100

Technical Account Manager Resume Examples & Samples

Provide daily technical support for publishers and conversion houses on issues such as data transmission, XML, ONIX, FTP, DRM, images, metadata, digital file formats, and content ingestion portals specific to Amazon
Consistently improve content provider and customer experience by delivering superior publisher support, and by relentlessly advocating for content providers throughout the enterprise
Strong, creative and analytical problem-solving skills
Strong sense of ownership and a self-starter that has track record of delivering results
Bachelor's degree is required
5+ years of experience managing relationships, cross-functional teams, programs, or products
Excellent written and verbal communication, and proven successful in relationship management
Strong Excel skills, high proficiency in PC and hands-on experience in Microsoft Office
Technical aptitude and familiarity with digital media data and distribution elements, formats, and platforms: XML, ONIX, Codecs, FTP, Encoding, DRM, etc.; knowledge of SQL, Excel, Access
Experience in digital media and knowledge of the publishing industry is a plus
Advanced Excel,database management skills and Web coding skills
Previous working experience in multinational companies would be an added advantage

101

Technical Account Manager Resume Examples & Samples

Fields and resolves support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Champion and advocate for customer requirements within AWS (be their voice)
Work directly with Amazon Web Service engineers and AWS service teams to ensure that customer issues are resolved as expediently as possible
Available outside of business hours to manage urgent issues
The right person will be highly technical, analytical, and possess at least 5 years of troubleshooting/service delivery experience
Previous customer facing experience as a technical lead with strong experience in at least 2 of the below areas
Linux and Windows
Networking (DNS, TCP/IP, IPsec, BGP, VPN, Load Balancing)
Programming (Java, Ruby, C#)
Distributed Computing
Candidates must have excellent oral and written communication skills in Korean and strong writing/reading skills in English
Strong customer focus and bias for action; and ability to work with remote teams
Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
Demonstrated technical expertise in areas such as
For more information on Amazon Web Services, please visit AMAZON Web Services**

102

Technical Account Manager Resume Examples & Samples

Deep understanding of tier 1 mobile OEM technical roadmaps
Developing a project roadmap with Tier 1 OEM
Supporting distribution and license agreements and leading their implementation
Overall mobile account and relationship management
Deliver exceptional partner technical support
Coordinating with other Amazon.com teams to leverage established relationships and present a unified vision to our partners in the mobile space
8+ years technical sales, account management or technical consulting in the mobile industry
Fluency in Chinese
Experience with start-to-finish process creation and improvement
Excellent written and oral communication skills required
Ability to establish credibility and work with technical and non-technical business owners
Excellent product and project management skills and demonstrated technical aptitude
Quick learner, able to come up to speed on any type of technical project

103

Technical Account Manager Resume Examples & Samples

BA/BS Degree required
7+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
7+ years of experience in product or process definition, ideally having taken a product or process design from concept to execution
General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc
Experience in digital media integration, and retailing
MBA/MA/MS preferred
Advanced knowledge of SQL, Excel, Access, Unix desired
Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals
Familiarity with the design and utilization of complex systems
5+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
5+ years of experience in product or process definition, ideally having taken a product or process design from concept to execution
2+ years experience leading projects and project management
Proven experience in digital media integration, and retailing

104

Technical Account Manager Resume Examples & Samples

Exceptional customer focus and bias for action
Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
Working knowledge of software development practices and technologies highly desired
Be mobile and travel to client locations as needed
BigData / Hadoop
Systems Administration (Linux and/or Windows)
Service Oriented Architecture
7+ years IT/Technical Industry experience
High level of comfort communicating effectively across internal and external organizations

105

Technical Account Manager Resume Examples & Samples

Deliver timely, accurate and professional operational support to all sellers within a specified SLA
Reviewing end-user feedback and investigation of possible product issues, including engaging with AWS Customer Service and sellers
College Diploma or equivalent
2+ years prior operations or support experience
A bias for action and an ability to deal with ambiguity, including troubleshooting and problem solving in loosely defined situations
A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment
College degree or equivalent work experience preferred
Technical experience with Project/Product/Program management, or quality assurance

106

Technical Account Manager Resume Examples & Samples

At least 10+ years of experience in professional enterprise implementing and supporting IT projects
A minimum 8 year of experience in managing and leading IT service delivery projects
Good understanding on the life cycle for implementation and support of IT applications
Strong in customer management
Strong in interpersonal and communication skills
Strong in planning, organization and time management skills
Experience in Oracle products and Oracle applications is a plus
Holding a PMP certification and ITIL certification is a plus
Industry experience is desirable

107

Technical Account Manager Resume Examples & Samples

Primary point of contact for the dedicated account
Provide technical solutions to address customer issues
Centrally manage and prioritize customer issue to assure timely resolution
Follow-up with R&D departments to resolve product issues
Responsible for tracking, maintaining and resolving incident reports and customer support requests
Creation of technical documentation and bulletins to improve internal and external knowledge base
Update and provide guidance on new releases and features to dedicated accounts
Develop best practice deployment and troubleshooting methodology documentation
Conduct periodic site visits for the managed accounts
Exercise independent judgment in methods, techniques and evaluation criteria for

108

Technical Account Manager Resume Examples & Samples

Collection, analysis and change recommendations of configuration information
Recommend actions based on analysis
Conduct weekly status conference calls with customers to report status of open issues and
Exceptional customer service orientation and strong communication skills
MS Word, PowerPoint and Excel skills
Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Also prefer

109

Technical Account Manager Resume Examples & Samples

Previous e-commerce data analysis is strongly preferred
The ability to analyze, interpret and communicate e-commerce fraud threats, ROI and trends effectively with external clients, internal departments and stakeholders to deliver highly detailed and technical information with ease
Must be a self-starter with demonstrated ability to pro-actively and independently solve problems and drive results
Experience working in highly cross-functional environment, flexibility and adaptability to work with tight deadlines and changing priorities
Experience in SQL, specifically query writing and data extraction
Working knowledge of Big Data capability & analytical tools such as SAS, Oracle BI GBM, Tableau, similar tools
Understanding of SAS/SQL programming in a complex data environment
Excellent communication abilities, both written and verbal- including an expert-level knowledge of the Microsoft Office Suite
Educational requirement: Bachelor's Degree MBA preferred

110

Technical Account Manager Resume Examples & Samples

Excellent Mandarin and English speaking skills
7+ years design/implementation/operations/consulting experience with distributed applications
Experience managing large scale environments including escalations, incident, problem, and service availability
Customer-facing experience as a technical lead
Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
Travel to client locations as needed (including Taiwan, China and other regions)
Linux system administration and troubleshooting (Windows experience is a plus.)
Network protocols and troubleshooting (Layer 4 – Layer 7 knowledge is a must)
Internet technologies including HTTP, SMTP, DNS, TLS/SSL, SSH, VPN etc
Databases administration, troubleshooting and performance tuning (relational and non-relational)
Software design, development and deployment
Internet Content distribution network
Technical Program Management experience
Coding experience and knowledge of development methodologies in the internet industry
Developing or administration experience on Big Data/Hadoop
Large scale and highly distributed environments

111

Technical Account Manager Resume Examples & Samples

Please note that this is not an IT/system administration position
Centrally manage all outstanding customer support issues and provide reports to customers in a timely manner
Prioritize outstanding customer issue and assure timely resolution
Take initiatives and ownership of the problem to drive for results
Provide single point of contact for dedicated customer accounts
Administrator level working knowledge of Windows, Linux or Unix skills an advantage
Good understanding of Web application concepts, security and vulnerabilities
Previously worked in a technical support position
Eight years or more experience
Minimum of a BS or BA degree required
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience

112

Technical Account Manager Resume Examples & Samples

Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, web-server technologies
Nice-to-have: Apache Sling, JCR, CQ/AEM, Adobe Analytics or other Marketing Cloud solutions
Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, CSS, HTML, web-server technologies)
Bachelor Degree in Computer Science, Engineering, or equivalent
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
Technical Account Manager, Sr. Support engineers, Technical Consultants, Support specialists, Field Support Engineer

113

Technical Account Manager Resume Examples & Samples

BSEE, BSCS or equivalent
5+ years strategic technical sales or customer facing experience with an established track record of exceeding plan over multiple years
Working knowledge of Linux fundamentals
MSEE or MBA
Direct experience with Intel or other computer architectures as applied to industrial, energy, and telco/networking markets applications

114

Technical Account Manager Resume Examples & Samples

Works with management only when necessary to resolve sensitive issues options as needed
Assesses customers risks and needs and recommends appropriate service offerings to proactively address
Frequently establishes and maintains relationships with Field Sales and Consulting to execute on an account/delivery plan
Position relies internally upon GTSC/CSS Support Professionals, Premier Field Engineers, and their management, Consulting Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills. -Contributes to team operational precision by active design of and participation in community initiatives

115

Technical Account Manager Resume Examples & Samples

Qualify, prioritize, and close customer problems
Respond to customer questions relating to Resilient Systems’ APIs and SDKs
Monitor and address customer tickets to understand common issues
Outstanding technical capabilities, light coding/basic scripting capability a nice-to-have
Rounded business skills with ability to understand customer business needs
Ability to problem solve for clients and internal needs
Excellent interpersonal skills with ability to communicate clearly and concisely
Rotating on-call (page duty) for emergency/incident response
General understanding of certificates, intrusion detection systems, log management, security compliance best practices and other security related domains
At least 2 years of customer-facing experience as well as user exposure to Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, web services, and Linux
Must be organized, have an eye for detail, and be able to put ideas into a tangible form
Ability to prioritize and manage work to critical project timelines in a fast-paced environment and to develop new approaches to complex problems
Love to help customers – Be passionate about helping solve real problems

116

Technical Account Manager Resume Examples & Samples

Drive the onboarding of new products by working with sellers to collect product data, and then registering / publishing the product using internal tools. This includes manual data entry
Assist in the vetting and quality assurance of product as part of the onboarding process
Interact with sellers to stay on top of product updates, change requests, resolution of problems including issues related to ingestion, listing and reporting
Consistently improve the seller experience by delivering superior seller support within a specified SLA
Advanced knowledge with all MS Office tools including Excel
Experience with vendor management, customer support, helpdesk, Technical Account Management (TAM) or other support role

117

Technical Account Manager Resume Examples & Samples

Understands the customer’s strategic business objectives and how to best leverage Oracle Products and Services via engagement with Oracle’s LOBs
Maximizes support revenue through a formal program of work. This includes documenting an account plan and working with Regional Managers to deliver the value of Oracle support message
Manages and drives the resolution of critical support issues. This may involve working with Critical Account Managers, Support, Development and Engineering to achieve a successful outcome
Contributes to cost control and margin improvement by driving adoption of Oracle strategic technology initiatives. Advises customer on best practice measures and relevant pro-active tools and initiatives to enhance system availability
Develops and maintains strong relationships with key customer contacts, partners and third parties operating in the account. (At an Operational, Business and Executive level)
Where appropriate engages Oracle’s support lines-of-business to facilitate improvement of serviceability and increased up-time
Facilitates activity to improve serviceability and decrease downtime. Makes pro-active recommendations regarding software and firmware currency. Works with the customer to implement Field Change Orders and Preventative Maintenance programs
Assists in renewal of Support contracts and contributes to pre-sales activities
Proven ability to influence, negotiate and build relationships. Capability to deal with internal and external stakeholders at different levels in the organization
Excellent communication/negotiating/closing skills with prospects/customers
Team player with strong interpersonal communication skills
Self motivated and creative person with strong planning and organization skills
Able to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals
Understanding of selling concepts like Solution Selling
Strong presentation skills and a capacity for facilitating meetings
Ability to keep up to date with technological trends and Oracle services and products

118

Technical Account Manager Resume Examples & Samples

This is a second shift position working 3pm - 11pm Sunday through Thursday
Bachelor degree in Computer Science or related discipline or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired
Intermediate SQL skills required
3-5 years of mid-level technical customer service and/or account management supporting a complex product
A keen attention to detail and strong organizational and priority setting skills
Unix/Linux experience especially at the share and file level permissions level, and authentication/authorization
Strong analytical and troubleshooting skills to identify potential issues
Ability to develop, long term partnerships with the customer and generally posses strong service orientation

119

Technical Account Manager Resume Examples & Samples

Managing the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate service documentation
Acting as an ambassador and primary contact for ACS - representing your customer's interests within Oracle to ensure that your role is seen as value-adding and that Oracle is aligned to your customers priorities
Developing cross team relationships, and work with these teams in delivering a comprehensive service to the customer
Developing and maintaining relationships with senior management across lines of business within the designated customer (s) and relevant third parties
Offering and delivering change management advice to the account
Planning and deploying appropriate ACS activities to ensure effective delivery within agreed budgetary constraints
Financial control for managed account(s)
Establishing and communicating the Service spectrum within the account(s) and identify potential sales opportunities
Ensuring the ACS strategy complements and enhances the overall account strategy
Advising the account on the most effective and efficient way to use Oracle support services and products
Establishing the account(s) as a reference able customer
Assuring and improving the quality of the service and maintain accurate account information
Assisting in renewal of ACS contracts and contribute to pre-sales activities
Identifying additional opportunities for customers to engage with Oracle, such as technical events and business
Discover opportunities for up selling and cross-selling on owned accounts
Work with other Oracle lines of business to create and maintain the Service delivery plan for each relevant account(s)
Provide regular progress reviews and share information, methodologies and good practice to the customer (s) and the relevant Oracle lines of business
To be the owner of the contract life once contract has been signed
To complete and maintain all relevant documentation needed through the lifecycle of the contract for the ACS processes and maintaining them to the required level of detail
Ensure all customers (s) have up-to-date information and knowledge in all relevant Oracle products and services
Ensure all service components and documentation required, either contractually or as part of a programme, is developed and maintained
Monitor ACS service effort and report against agreed budget(s)
Manage revenue and margin for customer contracts
Create and maintain accurate customer information using Customer Intelligence tools
Work in line with customer working practices and procedures, if contractually agreed
Operate in line with Oracle's business processes and procedures
Proven experience in the IT industry
Holder of minimum industry standard certification in Project management
Oracle Certified Professional (OCP) qualification would be an advantage
Preferable previous delivery management and / or implementation experience
Proven day-to-day service delivery experience, this should be in current role
Previous experience of working in a virtual team, and taking the lead role for that team
Proven extensive project management experience
Proven ability to deal with senior customer management and drive a project through to completion
Knowledge / experience of Oracle Product Stack
Master degree from technical university is a must, Post Graduate degree in business management would be advantage

120

Technical Account Manager Resume Examples & Samples

Discovering and creating demand for market leading solutions (e.g. cloud, mobility, data, etc.)
Refined relationship management skills; ability to effectively engage at all levels of an organization
5+ years of experience with direct customer engagement responsibilities

121

Technical Account Manager Resume Examples & Samples

Strong consultative skills that guide and influence decisions, and the ability to identify the strengths and weaknesses of alternative solutions
Earns the trust of customers by demonstrating technical and business acumen and empathizing with their business challenges
Act as trusted advisors and advocates for your customers
Love customers and take personal pride and ownership to make them successful
Excitement about working with the Puppet community
Passionate about problem solving and are creative when thinking of solutions
Maintains a constructive and composed focus facing and overcoming tough situations
Enjoys working and interacting in a group or team
Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization
Advocates for customers and product quality within the development and product management organization
Exceptionally flexible and can context switch without disrupting a positive disposition
Experience with Puppet or other configuration management tools
Knowledge of data center management, systems management, and monitoring, networking & security
Have a technical degree (CS/IT/Eng/ITSec) or equivalent experience
Familiar with source control systems such as Git
Large scale infrastructure experience
Requires travel (up to 25%) via ground and/or air transportation, including but not limited to, operating a vehicle and/or riding as a passenger in a vehicle, airplane, train or other form of transportation
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
A criminal background check may be part of the employment hiring process

122

Technical Account Manager Resume Examples & Samples

Perform presentations and follow-up with prospective and existing named federal intelligence community customers
Assess the needs and uncover requirements for our solutions
Demonstrate products to technical and non-technical audiences
Respond to proposals and RFIs/RFPs
Install and support of product trials
Work with named customers to ensure success
Help to identify market and product requirements based on field experience
Work as part of a sales team toward reaching quarterly territory sales quota
Train customers and partners on Centrify products
Mentor partners with deployment best practices learned from the professional services organization

123

Technical Account Manager Resume Examples & Samples

Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and delivering high quality solutions
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics
Ensure adherence to Client Service Level Agreements (SLAs)
Provide detailed information about Ceridian products, updates, issues, workarounds, and product release announcements
Investigate functional and technical issues and deliver best practice recommendations to the client
Plan, coordinate, and support application upgrades changes and hotfixes
Solicit client feedback and leverage internal partners to drive product and operational improvements
Partner with Support Management to continuously improve efficiency and quality of service to clients
Engage with resources in Hosting, R&D, and Implementation to drive issues to closure
Provide status reports and account specific KPIs and metrics, as required
Establish recurring support targets and monitor performance
Manage priorities and timely updates for ongoing incidents through the use of Support Portal and other standard tools
Continually advocate for Clients and find new ways to add value to the Client
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
3-5 years of support, education, or consulting/implementation experience on the Dayforce HCM platform
Strong technical background with a proven ability to resolve highly complex issues
Proven ability to motivate and lead a team of analysts
Excellent organizational and decision making skills
Deep familiarity with Microsoft Technology (.Net / Windows Server / SQL Server)
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols
Occasional travel to client sites is required

124

Technical Account Manager Resume Examples & Samples

Excellent Communication and Presentation Skills
Ability to collaborate to accomplish work goals
Ability to lead team of diverse support groups to support Catalysts and Customer needs
PC skills are essential
Adaptable to changing business needs
Must be able to travel when required including some international travel (up to 50%)
Location: Home office transitioning to Houston

125

Technical Account Manager Resume Examples & Samples

Having broad expertise or unique knowledge, this individual uses their skills to contribute to the development of company objectives and principles, and to achieve sales function goals in creative and effective ways
More than 12 years of experience is preferred
A Bachelor of Science Degree in Computer Science, Electrical Engineering; or related field is required; a Graduate Degree is preferred

126

Technical Account Manager Resume Examples & Samples

Act as a strategic technical point of contact for ESP Customers
Ensuring a strong and seamless relationship by maintaining communication-based on the customer initiatives and as needed additional support of team resources, ESP SAM Team, Support Management, Sales, and SEs
Perform an initial “Customer Profile Document” within 60 days of engagement, to be refreshed every 90 days
Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days
Provide enhancements and quality support to the ESP customer by partnering with Commvault Account Management and Customer Support Team
Escalate and manage customer-raised support issues to the Commvault ESP SAM Team
Ensure customer adherence to processes that will support and align the ESP SLA requirements
Assist in qualifying Customer escalations associated with support issues as warranted
Coordinate monthly, or as required, scheduled on-site meetings with customer to inform the customer of new technologies, best practice adherence guidelines or knowledge transfer sessions
Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes
Example: Automation through scripting
Example: Design refinements and enhancements to align to Customer data management goals
Use in-depth knowledge of Customer to identify other solutions opportunities within accounts and communicate these opportunities to the Commvault Account Team
Participate in Quarterly Business Review with the Commvault ESP SAM team and engage with Customer and Commvault management to establish or revise procedures and processes
Continually keep abreast of new technologies and new Commvault products
Work as part of the ESP Support Team to manage customer relationships and develop rapport
Enhance individual, team and customer knowledge of Commvault solutions
Work with the ESP Program Manager to advance and define the ESP Support program to meet customer expectations
Mentor TAMs and provides technical guidance, through documentation and classes
Review designs and agendas for TAMs
Active Security Clearance
UNIX and Scripting platform would be a plus
Business Administration and Project Management Training
Formal Training in Account and Relationship Management
Experience with up to date services deployment methodologies, software, hardware architecture, infrastructure design and development
B.S. /B.A. /M.S. degree or equivalent technical training
Excellent written and verbal communication Skills
Demonstrated ability to establish rapport
Time Management & ability to be self-motivated
Ability to interact with ESP customers, management, administration, Commvault support, product, development & account teams

127

Technical Account Manager Resume Examples & Samples

Bachelor's degree of equivalent combination of education and experience
Education in web development, digital technology and/or traditional marketing is preferred
2+ years of digital ad operations/production/technology experience, preferably within an agency or publisher environment
Strong client service support experience within a background in digital technology, web development, advertising, and/or traditional marketing preferred
Has established excellent client relationships with both marketing and IT
Has shown strength and aptitude in technical troubleshooting/problem-solving
Successful history of managing large-scale and technically complex campaigns
Has consistently pursued and developed their areas of specialization

128

Technical Account Manager Resume Examples & Samples

Conduct weekly status conference calls with customers to report status of open issues and projects
Conduct quarterly site visits for your managed accounts
Minimum of five years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications

129

Technical Account Manager Resume Examples & Samples

Cultivating and developing influential high-level relationships
Identifying and evaluating potential opportunities in order to focus on high priority designs
Proactively positioning to win high priority business opportunities in order to exceed Sales Out and Design Win metrics
Working with your Field Applications Engineering (FAE) team and marketing business units to win designs against competitive alternatives as well as create expanded TAM opportunities
Handling daily sales activities needed to run your business and support needs of extended teammates
Building and maintaining strong relationships with key decision makers and influencers at the customer and within PSG
Developing and executing a written territory plan, account plans, and opportunity plans to address the customer’s needs and expand our market shar

130

Technical Account Manager Resume Examples & Samples

Primary point of contact for the dedicated accounts
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
At least 8-10 years’ experience in technical support role in a networking/security company
Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications

131

Technical Account Manager Resume Examples & Samples

Knowledge of the following is advantageous (Linux, Windows, Java, Database systems, Apache) as well as Project Management experience
Excellent written and spoken English
Strong multitasking abilities and quick decision making skills
Developer knowledge is considered an asset
5+ years in IT industry

132

Technical Account Manager Resume Examples & Samples

Be the technical point of contact for the account, coordinating all MathWorks engineering resources, to ensure customer satisfaction
Drive the adoption of MathWorks technology including by exploring new opportunities
Intensify the technical cooperation between the client and MathWorks, incl. management of technical escalations
Partner with the account manager in planning and executing of the account strategy
Facilitate the networking with and amongst the users
A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required
Professional work experience with automotive development processes
Highly motivated towards working directly with customers, showing strong business acumen

133

Technical Account Manager Resume Examples & Samples

Own the relationship with self-service clients and provide high-touch support
Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client success
Help drive evolution of the platform into a client friendly tool via ongoing client feedback loop and close collaboration with cross functional Amazon team (Product Management, Engineering, Analytics, and Specialists)
Define and improve processes and tools for the TAM team to serve clients better
Strong interpersonal/communication skills
Well versed in campaign setup and optimization techniques
Understanding of HTML/XML coding, Web Browsers and ability to edit using basic text editors

134

Technical Account Manager Resume Examples & Samples

Ability to read/write/speak business English is required
Native level Japanese skill is required
Experience with SQL a plus

135

Technical Account Manager Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY: Intermediate understanding of Rackspace departments and their jobs. Intermediate knowledge of hosting, computers, internet and account management skills/tools. Cloud SMART certification. Intermediate understanding of implementation processes, ticketing system and ticket flow. Intermediate organization and time management skills. Understands verbal and non-verbal signs. Intermediate interpersonal, written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. Ability to speak professionally. Aptitude to learn quickly. Ability to apply policies and procedures. Intermediate ability to negotiate. Understanding of invoicing, contracts, proposals and renewals. Knowledgeable in industry competitors, products, trends and technology. Basic knowledge of how to scale customer configurations using dedicated or cloud based technology. Able to prioritize and highly varied work level in order to maintain required productivity levels. Able to demonstrate innovative problem solving and critical thinking. Basic understanding of financial terminology and business acumen. Ability to learn Rackspace products and differentiator in the market. Flexible and adaptable to work schedule based on customer need. Fluency reading, writing and speaking Portuguese or Spanish at a technical/business level
JOB COMPLEXITY: Assists AMs with escalations. Handles trouble issues where introductory advisory services are given to the customer. Advises customers on technical configurations, tools and partners to handle current issues and prevent future issues. Receives work after initial review by an AM, chat team, phone bank, e-mail, etc. Utilizes knowledge of best practices and solutions to evaluation and advise customers. Intelligently speaks to customer technology capabilities, possibilities and pitfalls. Recognizes gaps based on customer's current build and analyzes for future gaps based on proposed changes. Understands technology partners and how they can assist our customers; facilitates relationship with external RAX partners
EXPERIENCE/EDUCATION: Bachelor's degree required. 1 - 2 years relevant service/relationship management experience including 12 months RAX experience in a customer facing technical support or account management role. Experience handling multiple tasks. At the manager’s discretion, additional relevant experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of higher education. High school diploma/GED required
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%. Roles supporting our LATAM customers require occasional international travel, less than 10%

136

Technical Account Manager Resume Examples & Samples

Manage the Technology based relationship with the customer, partner(s), subcontractor(s) and other Xerox stakeholders
Ensure compliance with all account Technology based processes to appropriate standards / policies
Ensure all Technical Escalations are managed and reported effectively and in line with policies and processes
Manage Client Facing Teams ensuring appropriate role and task alignment
Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)
Lean Six Sigma Green or Black Belt Certification
Relevant Microsoft / Technology based Certification
English Language Fluency (Speaking, Reading and Writing)
Attention to detail with strong organisational capability
Excellent communication skills both written and verbal demonstrated by negotiation and influencing, presenting to C-Level contacts
Excellent Presentation Skills (creating / delivering)
Ability to manage / work in a cross functional team / environment
Evidence of considerable experience managing virtual teams of highly skilled individuals and developing team's skills to agreed standards
Ability to multitask and prioritize many initiatives
Experience of managing large scale and complex projects
Demonstrates experience instituting change management with clients
Demonstrate excellent Technical authoring skills using a range of mediums, e.g. presentations, technical artefacts and diagrams
Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
Experience in managing customer relationships at executive levels
Evidence of strong leadership skills and a successful track record of developing others through coaching, mentoring, motivating and training
Adapt and use industry standard profession/managed service automation systems (e.g. ERP systems, resource planning & forecasting tools etc
Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Outlook, PowerPoint, Visio & MS Project)
Ability to identify, quantify, articulate and mitigate risk
Capability of a second major European language

137

Technical Account Manager Resume Examples & Samples

10+ years’ experience in customer-facing positions as a professional services consultant
5+ years current experience in Enterprise information technology roles is a plus
Strong technical background, with previous experience in Windows system administration and/or software development and technical architecture
Ability to travel up to 50 percent of the time

138

Technical Account Manager Resume Examples & Samples

Manages low and medium complex customer facing projects or multiple projects in different accounts
Develops and presents proposals and final agreements
Provides leadership to project staff/service providers including project engineers, vendors, partners or subcontractors
Manages different projects from start to completion including the resolution of escalated project issues
Presents service business value to customers for new or existing business
Influences the customer/service providers in the assessment, planning and management of related IoT projects
Deliver the Brand Score across your operator(s) and manage gaps cross functionally at Cisco-Jasper
Work collaboratively with Cisco-Jasper Sales to achieve financial targets for your operator(s)
Agree with your operator(s) on a set of metrics and establish a cadence to measure during regular operations reviews
Proactively understand your operator(s) device, revenue targets and compensation plan and work closely with their sales team and Cisco-Jasper Sales on specific actions to meet them
Galvanize the Cisco-Jasper Go to Market program within your operator(s) including developer kits, sales collateral, web content and RFP content
Establish and maintain strong product knowledge, achieve gold certification
Drive your operator(s) sales teams to be trained and certified and manage on going training and re certification
Manage the on boarding of new enterprises onto your operator(s), ensure appropriate technical alignment with Cisco-Jasper Sales Engineering and Network Engineering where required
Coordinate with Cisco-Jasper Product, Software Development and Network Engineering to define and prioritize new features and capabilities
Orchestrate large projects with Cisco-Jasper Delivery
Partner with Cisco-Jasper Support and Professional Services to insure expectations are agreed on and met
Align relationships with Cisco-Jasper executives
Experience in client management and aligning account strategies to recognize revenue
Experience on IoT projects
Experience on working with service providers in Mexico
At least 4-5 years in a clearly defined project management/technical role
Commercially astute
Capable of leading virtual teams
Multi-level relationship management, C suite to sellers
Strong communication, presentation and customer interfacing skills
Experience in IoT is a requirement
Bachelor of Science or equivalent
English plus Spanish is a requirement
Ability to travel 25%+

139

Technical Account Manager Resume Examples & Samples

Bachelor’s or Master’s Degree in Electrical Engineering or Computer Science
5+ years experience in technical sales or customer facing experience with an established track record
Experience with selling FPGA and Processor solutions
Self-motivated and able to work and prioritize independently with focus on output
Team Player with a demonstrated ability to work across organizations and with fellow travelers to architect account strategies and create win/win situations for the customer
An established network of customers, suppliers, and partners contacts

140

Technical Account Manager Resume Examples & Samples

Establish and develop high-level influential relationships
Identify and evaluate potential opportunities to focus on high priority designs
Exceed sales and design win goals by securing high priority business opportunities
Work with Field Applications Engineering (FAE) team and marketing business units to win designs against competitive alternatives
Expand the addressable market by identifying and servicing non-traditional opportunities
Practice daily sales activities to manage business and support needs of teammates
Develop and execute a territory plan, account plan, and opportunity plan to address the customer’s needs and expand market share
BS in Engineering with a minimum of five (5) years of relevant sales and business development experience within the semiconductor industry
Experience in cloud and data center architectures

141

Technical Account Manager Resume Examples & Samples

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues
Must have excellent communication skills and demonstrated business acumen
A Minimum of 5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable
LI-TMM

142

Technical Account Manager Resume Examples & Samples

Typically these skills result from an undergraduate degree in computer science or information systems, Microsoft Certified Systems Administrator and Microsoft Certified Professional certification and eight or more years experience in the Software industry
Thorough working knowledge of Company products, department policies, procedures and generally accepted Client support practices
Demonstrated ability to problem-solve complex technical issues
Attention to detail in logging and tracking all reported issues into database
Demonstrated ability to resolve issues independently
Demonstrated ability to professionally handle difficult customer situations
Previous experience as part of a leading edge technical support organization
Proven customer service and customer incident management techniques
Demonstrated ability to work well within a technical team requiring coordination with other departments including Account Management, programming
Effective oral, written and presentation skills and the ability to develop long-term business relationships
Demonstrated ability to develop effective working relationships
Good organizational skills and the ability to handle multiple projects and activities with changing priorities simultaneously
Valid drivers’ license for State of residence and legally required automobile insurance
Ability to travel and work as needed to meet Company objectives
Ability to provide 24/7 on-call responsibility shared with other Technical Services Department staff on a rotating basis

143

Technical Account Manager Resume Examples & Samples

Proactively own and manage multiple high-visibility and high- touch customer relationships from a technical perspective
Understand short and long-term customer goals and objectives as they relate to Fiserv
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Establish and document each customer's processes, procedures, customizations and configuration
Proactively manage, measure and track customer tickets to insure their timely resolution and provide timely status updates, root-cause analysis and strategies to address issues
Recognize and resolve systemic issues to prevent them from repeating
Provide recommendations for product enhancements as identified
Escalate issues as appropriate and apply fundamental troubleshooting skills to issues before escalating to the appropriate group
Recognize revenue opportunities and communicate them to the Account team
Document, track, and support compliance with customers’ Service Level Agreements
Collaborate with developers who may be accessing customers’ source code to ensure changes intended to fix or modify an issue don’t accidentally lead to other issues
Collaborate with project managers to prioritize and manage software build schedules
Regularly meet with the customer Account Executive, Professional Services Executive and others to triangulate on immediate and long-term customer needs
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Provide Tier 3 support for agent, chain, application issues
Assist and contribute the coordination and development of training for field personnel and agent clerks
The ability to contribute to a team environment with a high degree of professionalism and skill
Experience supporting enterprise-level applications is preferred
Experience supporting mobile applications and back-end technologies preferred
Drive results and/or remediation of any PCI or security audit items applicable to assigned Agent clients

144

Technical Account Manager Resume Examples & Samples

Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers, and to drive new product and service offerings
Partner with direct sales on named accounts, to identify opportunities for Akamai and the Customer to see impactful growth in technology, via utilization of existing solutions and continued adoption of Akamai’s product portfolio
Manage the Customer technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed
Show high standards of technical thought leadership with both named Customers and the interlocked Sales, Service & Support organization, whether by active education, consultation, presentation, technical evaluations, objection handling or general supportive discussion
Develop detailed, researched and extensive strategic plans for the technical development of named accounts, which span short, medium and long term opportunities to grow. Work with the Customer and key Akamai resources to establish an approved technical strategy
Work closely with peers in Service & Support to ensure that the Customer’s requirements are fulfilled and their expectations met. Acting as an escalation point for the Services product fulfillment resources
Must be willing to travel to approximately 40%
Education: Any Bachelor’s degree from a recognized University
Overall experience: 2-5 years
Detailed knowledge across the spectrum of Internet technologies (HTTP, DNS, SSL, etc.)
Thorough understanding of Enterprise, eCommerce, Web Analytics, Cyber Security
HTML, PHP, Web Technologies, Web Services experience is a plus
Excellent multi-tasking and problem solving skills

145

Technical Account Manager Resume Examples & Samples

Provide ad-hoc Technical Support to CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
Liaise with clients alongside the Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective
Manage technical communications with client’s technical team, project team, customer services team and senior executives
Proactively identify and resolve business & technical problems on behalf of the account base
Work collaboratively with the designated account team to ensure excellent customer service is offered consistently
Work with global front-line support teams for technical escalation and issue management
Meet with existing clients for regular and ad-hoc service related reviews. This will encompass formulation of materials to present to customers, planned strategic approach with account management and demonstrated meeting management skills
Maintain expert knowledge of CyberSource products and services through training and self-study
Own and maintain Service Delivery Plan for each client, ensuring this is socialised with all main stakeholders
Has demonstrated competency in a technical skillset, such as networking principles or coding
Must have strong relationship management skills and experience and an ability to plan strategically
Must be able to skilfully prioritize and manage concurrent projects and issues
Ability to clearly present technical information to internal and external audiences
Experience in working with cross-functional/cross-departmental and virtual teams
Self-starter with strong organization and resolution management skills
Must work well as a part of a team
Must demonstrate strong complex problem solving capabilities
Demonstrated Technical SAAS support or Account Management experience
PRINCE2, PMP or similar project management certification
Payment industry or e-commerce experience

146

Technical Account Manager Resume Examples & Samples

2 - Expertise on UCS
3 - CCIE level knowledge on the network side
Build strong relationships with key decision makers within the Customer organization
Make recommendations in line with industry Best Practices to fulfill unique Customer requirements
Share information, roadmaps, and access to experts, to help the Customers plan their deployment of Data Center products
Act as a focal point for high impact, large account problem resolution - including multiple vendor co-ordination
Helps Customer manage their configuration and patches through proactive planning and dialogue
Participate in customer Quarterly Business Reviews (QBRs) to learn from the past and help prepare for the future
Provide periodic case reports, assist in case management, and drive continuous improvement of product and processes within Cisco, on behalf of the Customer
Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
Reports to Sr Manager or Director, Technical Services
May require up to 10% travel through visits to your accounts
May be able to work remote
This position could be extended and has a possibility of becoming permanent
CCIE or equivalent external certification
Proven crisis management skills
Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication
Very strong presentation skills
Very strong Solution building skills, including leading a cross organization effort, and ability to negotiate with third parties to drive desired results
Good organizational skills. The position requires you to be able to prioritize his/her workload and manage customer commitments
Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to all collaborating workgroups. This results in very strong teamwork, which has proven to be successful in driving Issues to Resolution quickly

147

Technical Account Manager Resume Examples & Samples

Manages to project SDLC and ownership of internal communication and production support post-launch
Initiates, drives project and technical account planning activities such as kickoff, requirements, change control, stakeholder identification
Maintains project tracking utilizing various tools including JIRA, MS Project, Rally, and Excel
Collaborates with cross-functional teams including developers, quality assurance, technical leads, interactive acct managers
Leads and ensures team members are aligned on goals, dates, milestones, dependencies, and risks for all deliverables
Strong knowledge of project management disciplines (Agile, SCRUM, Kanban, PMBOK, etc.) and tools (JIRA, Rally, VersionOne, MSProject, Excel, Sharepoint, PowerPoint)
At least 3-5 years’ experience managing IT projects of small to medium size, leveraging different project methodologies
Broad exposure and understanding of software development, including website development
CSM or PMP preferred, but not required
Experience interacting with internal and external business partners
Experience in measuring project success factors with respect to Resources, Schedule and Quality
Ability to facilitate meetings with strong presentation skills
Demonstrates a continuous learning mind set around project management processes and IT technologies
Self-starter with the ability to influence others in a direct and indirect organizational structure
Proven track record of successful delivery of IT projects
Experience with project metrics and ability to generate, maintain and report on project metrics

148

Technical Account Manager Resume Examples & Samples

Work with clients and internal stakeholders to identify, clarify and capture complex business requirements. Technical Account Managers are expected to have highly developed skills for discerning core functionality requirements
Devise application program solutions based on business problems. The designs include requirements documentation, graphical representations, and presentations that describe the desired solution or product feature. Documentation will include volume and usage estimates, user interface design concepts, error handling strategies, data flow designs, and specific, testable functional requirements
Perform analyses of solution options, research alternative solutions and deliver proposals with recommendations to key stakeholders
Manage the project scope and client expectations throughout the project lifecycle
Manage the technical priorities and lead the change management processes and the facilitation of the change request viability discussions
Work with the technical design teams (from all disciples) to refine technical functional solutions based on the features, architecture and constraints of the relevant platforms
Communicate with the business community on technical design options and costs
Perform defined primary on-call responsibilities during platform incidents that affect Connexions Loyalty clients
Lead design discussions with clients and internal resources to elicit and capture requirements and create working solutions
Accountable for effectiveness, quality, and timeliness of solutions and designs for projects of all complexities
Consult with the business at the highest technical level on all phases of Application Development lifecycle
Conduct pre-sales assessment and proposed solution activities with prospective clients
Provide solutions and estimates to Sales and Product based on understanding of business requirements, design constraints, and system capabilities
Review the functional design documentation of other analysts to ensure project consistency and successful delivery. Can lead the review of partner or client documentation to ensure integration cohesiveness
Serve as the IT project manager for projects of appropriate scale
Responsible for initiating and stewarding a project plan throughout the project lifecycle and communicating the project milestones and deadlines to the client, project teams, IT management team and project stakeholders
Conduct issue triage and escalation as it relates to technical issues for a client or project
Manage and communicate expectations for delivery across external clients, partners, and internal customers
Act as post-launch Subject Matter Expert for internal and external contacts
Act as a steward for client queue management and prioritization of client requests and projects
Create high-level limited scope project plans to support efforts not administered or overseen by the Connexions Loyalty PMO
Review and facilitate existing project plans to coordinate efforts with the client’s PMO and ensure these efforts comply with the launch strategy
Cultivate relationships with clients to manage ongoing and future projects
Acquire knowledge of business processes, business objectives and applications of the client program
Gather in-depth product knowledge and functional application knowledge of Connexions Loyalty products and use this knowledge to administer the client program
The role may require limited travel
Requires the detailed understanding of the specific Service Levels contracted with the client
Requires ability to proactively manage, publish and discuss the Service Level performance and compliance with the client
Can routinely manage and publish the Connexions Loyalty release calendar and discuss relevant events and release statuses with the client
May require off hours client support when needed due to system outages or specific client requests
May be required to call into client incident discussion forums with Connexions Loyalty Primary On-Call when requested by client and responsible for delivery of the root cause analysis on client impacting incidents
Bachelor’s degree in Business, Computer Science, MIS or equivalent experience
Strong relationship management skills with the ability to act as a single point of contact for clients on business and technical related matters
5 years of client program account management
5 years of technical experience in system analysis and/or application program development
Highly developed skills for discerning wants from needs, and core functionality
Understanding of various development methodology concepts
Ability to understand the client area's functions and systems
Excellent verbal and written communication skills to communicate effectively with all levels within the organization
Demonstrated ability to handle multiple projects simultaneously
Demonstrated ability to understand web design standards (i.e. use-ability, user flow, design efficiencies, etc.)
Proven delivery of medium to large scale projects with varying degrees of complexity
In-depth knowledge of Connexions Loyalty technologies including SQL, XML and web application concepts
Preferred knowledge of the Auto industry
Demonstrated understanding of data modeling techniques and concepts
Requires ability to understand the client area's functions and systems
Demonstrated ability to understand and recommend implementation strategies for n-tier technology (i.e. web services, Service Oriented Architecture, etc.)

149

Technical Account Manager Resume Examples & Samples

Act in a lead role as the Technical Account Manager on specific customer accounts
Responsible for providing consulting to technical support to strategic customers. Consulting involves providing system architecture feedback and addressing customer’s unique project requirements and objectives, providing technical and strategic direction. Support involves setting up and reproducing customer issues along with documentation of issues and resolutions
Document activities and findings in a case tracking CRM tool
Technical troubleshooting, analysis, and diagnosis of product or solution issues
Customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer
Ensure case updates and resolution timeframes are in line with service level agreement
Delivery of product issue workaround or fix
Delivery of custom code issue workaround, fix, or enhancement
Document requirements for a custom code change and complete feasibility study
Maintain system documentation
Maintain custom code and documentation under version control
Strictly follow quality management system guidelines
Proactively work with customers to ensure best practice maintenance of solution is being applied
Transfer knowledge to backup GCS Resources to cover in absence
Active participation in the annual events as needed / requested. Responsibilities include presentations, product demo and event run/setup/teardown
The position will require travel for training, delivery of onsite services, and to engage with project implementation teams
BSc degree or equivalent experience in a respective Computer Science or Engineering field is preferred
Demonstrable knowledge and implementation or troubleshooting experience products as a Schneider Electric employee, Systems Integrator or as a customer who has used the products
Willingness to learn other products and having background in computer or industrial automation hardware is also required
Microsoft Windows XP, 2003, 7, 10, 2008, and 2012 Operating Systems
Current versions of Wonderware, Avantis or SimSci products
Microsoft Visual Studio, including VB.Net and/or C#
Familiar with source code version control system such as VSS or TFS
A sound understanding of multitier solution architectures
Oracle and/or Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
Oracle and/or Microsoft SQL Server database administration
Expertise in process RTDB technologies
Domain experience in the implementation and use of process control and MIS hydrocarbon, chemical, power and utilities industries
Four or more years’ experience as a Project Manager, Solution Architect or Project Engineer practicing in design, development, and integration of IT solutions for manufacturing where a distributed architecture with middleware layer was utilized
Senior Level Product Technical Support Engineer experience in working with customers to resolve advanced application issues
Field Experience implementing related software and Solutions is required
Excellent communication skills, written and verbal (Korean fluency as a first or second language)
Proficiency in English is also required
Collaboration mindset and ability to work in a virtual team environment towards a common goal

150

Technical Account Manager Resume Examples & Samples

BSEE or related
3 years experience in technical sales, or customer facing experience with an established track record
Experience working, and leveraging, all levels of the organization creating winning solutions for the customer
An established network of customers, suppliers, and partners contacts in the Ottawa/Montreal region
MSEE or related
5+ years technical sales having sold FPGA and/or processor solutions

151

Technical Account Manager Resume Examples & Samples

Business planning, optimizing Microsoft’s capabilities to the maximum business outcomes for each client
Consistently demonstrates concise and effective communication with customers and employees -Occasionally leads sharing of best practices with team community
Frequently establishes and maintains relationships with Field Sales and Partners to execute on an account/delivery plan
Knowledge in two or more of the following
Network and desktop operating systems
Information worker applications
Messaging
Management and operations

152

Technical Account Manager Resume Examples & Samples

Establish long-term relationships within assigned partners while developing an understanding of the partner’s strategic goals and overall impact of data security on business results
Maintain current, high-level technical knowledge of the entire Thales product line and future product direction and provide project leadership, coordination and architectural guidance for partner’s major Vormetric initiatives
Provide clear and constructive product feedback to Thales Product Management teams based on partners and their customer’s use-cases and requirements
Oversee and coordinate pre-sales to post-sales transition to Thales professional services team and ensure Thales solution is implemented as per project requirement and to the highest customer satisfaction
Manage and monitor customer support interactions on a regular basis and proactively escalate when required. Direct crisis and incident response, working with the account team, technical support, and engineering teams to ensure timely resolution, while communicating effectively with partners and their end customers
Work with Thales Service Provider Sales Directors (SPSDs) to coordinate and schedule the tactical (monthly) and strategic (quarterly) cross-functional Key Account Management activities with Partner (on-site or remote) as defined within the Key Partner Management Plan
Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting firm, IT vendor or professional services organization)
Strong technical background and hands on experience in security, data center infrastructure, operating systems, enterprise deployments, system administration and/or technical architecture (preferably with technical certifications)
Prior scripting experience using python, PowerShell or Restful API is a plus
Ability to travel as needed (up to 30%)

153

Technical Account Manager Resume Examples & Samples

Coordinating/driving customer technical issues with support/engineering/consulting
Managing technical escalations
Customer status calls and reporting
Onsite and production support
Managing and guiding customer through complex environment changes
Quarterly support reviews
Pro-active notifications of upcoming releases and possible impact
Delivery of Premium Services programme
Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, webserver technologies
Nice-to-have: Apache Sling, JCR, CQ/AEM
Relevant skills: enterprise software/administrator (Windows Server, Linux, Unix, WebSphere, Weglogic, JBoss, Oracle DB, SQL, Java, Javascript, CSS, HTML, webserver technologies)
Bachelor Degree in Computer Science, Engineering or equivalent

154

Technical Account Manager Resume Examples & Samples

Manages and develops client accounts to initiate and maintain favorable relationship with clients
Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals
Maintain customer contact internally and externally to ensure customer coverage. Coordinate these efforts with the Sales Manager, Sales Consultants, Customer Service Reps, and SSRs
Expedite customer orders, help problem solve with customers, assist with technical issues, maintain files on sales, service and quotes, and report as directed
This position is responsible for leading and executing data-driven marketing campaigns across multiple channels
The successful candidate will possess a Bachelor's degree from an accredited four-year college/university or at least three years of customer service experience
A minimum of one year experience in a Customer Service/Account Manager role is required
Additional requirements include experience in USPS mailing regulations and Microsoft Office (specifically Word, Excel, PowerPoint, Outlook and Access)
Programming knowledge required

155

Technical Account Manager Resume Examples & Samples

Address all cases from Enterprise customers during business hours
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Make recommendations on how new AWS offerings fit in the company architecture
Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Are available in non-business hours to handle urgent issues

156

Technical Account Manager Resume Examples & Samples

Perform defined primary on-call responsibilities during platform incidents that affect Connexions Loyalty clients, with availability extended hours to interact with off-shore teams
Quickly gain a detailed understanding of the specific Service Levels contracted with the client
Proactively manage, publish and discuss the Service Level performance and compliance with the client
Routinely manage and publish the Connexions Loyalty release calendar and discuss relevant events and release statuses with the client
Work with the technical design teams (from all disciplines) to refine technical functional solutions based on the features, architecture and constraints of the relevant platforms

157

Technical Account Manager Resume Examples & Samples

Strong time management and multitasking skills
Proficient written and verbal communication skills, ability to build relationships, and influence other teams to meet goals
Expert in Microsoft office (Excel, Word, Outlook)
Illustrator or Photoshop use experience
Basic English skill (Business level)
Strong leadership skill and actual experience
Project management skill
Strong data analytical skill (writing SQL query, Access database building)
Fluent in spoken and written English

158

Technical Account Manager Resume Examples & Samples

Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TAM manages the account and it is the customer’s advocate
Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers
Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
Identifies and leads continuous improvement activities in support of customer or internal business processes
Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

159

Technical Account Manager Resume Examples & Samples

Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
Oversee the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
Ensure timely resolution of customer issues by coordinating support responses
Maintain a deep understanding of the customer’s business as well as their technical environment

160

Technical Account Manager Resume Examples & Samples

Managing SLA and other Key service metrics on weekly / monthly basis
Understanding of customer setup
Integrate either Lenovo or external service provider to resolve issues for clients
Manage the service partner's costs and drive service delivery performance
Identifies any cost saving opportunities and drives cost saving plans. Drive Cost reduction Key service metrics
Build interpersonal relation with Sales and Service vendor
At least 2-3 years experience in Account management position
Excellent interpersonal and communications skills
Excellent oral and written English skills Fluent in communications
Capable of multi tasking
Technical knowledge on Wintel platform is preferred
Hands on experience on VMware, Linux and Windows servers required

161

Technical Account Manager Resume Examples & Samples

Fundamental understanding of engineering principles
Demonstrated sales or customer service skills
Clear written and verbal communications, able to explain sophisticated and complex subjects
Demonstrated skills for organization and attention to detail
Experience in exceeding clearly defined objectives
Excels under high pressure
Solves problems of varying scope and complexity
Demonstrated ability to work in cross-functional teams and build relationships
Able to interpret customer needs and identify potential business opportunities
Demonstrated ability to work in a multi-task, interrupt driven environment

162

Technical Account Manager Resume Examples & Samples

Work closely with direct sales to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from the field
Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined
Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions
Show high standards of leadership - actively developing and mentoring junior staff within the Solutions Engineering and Sales organizations
Education: Any Bachelor’s degree from a recognized university
Overall experience: 3-5 years
Understanding of Internet Technologies, standards & protocols, including DNS, HTTP/HTTPS, General Web Architecture & design
Excellent written and spoken English. Ability to articulate a concept or a solution very clearly
Detailed knowledge across the spectrum of Internet technologies
Detailed understanding of any o the following areas, eCommerce, On-line Marketing, Web Analytics, Security, Streaming Media
J2EE, .NET, Web Services experience a plus
Experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services

163

Technical Account Manager Resume Examples & Samples

Love to help customers – Is passionate about helping solve real issues
Several years of customer-facing experience as well as user exposure to Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, web services, and Linux
Bachelor’s Degree or equivalent in Computer Science or applicable work experience
English : Fluent

164

Technical Account Manager Resume Examples & Samples

Work with users and representatives from major suppliers and retailers/brands to be more proficient and productive in using the software
Resolve technical infrastructure issues for local customers and partners
Support 3D content creation needs of projects from brands/retailers
Liaise with Sales Account Manager to resolve technical customer relationship issues and advance newly identified business opportunities for accounts
Liaise with product team to resolve and prioritize product related issues and opportunities for the accounts being managed
Support Sales Account Managers with technical and project management of pre-sale demos and pilots
5+ years of technical experience in production/ garment oriented management
Proven knowledge of CAD/CAM systems
Strong customer relationship and management skills
Strong English
Willingness to travel frequently within Asia (Hong Kong, China, Vietnam, Indonesia)

165

Technical Account Manager Resume Examples & Samples

Assesses customers? risks and needs and recommends appropriate service offerings to proactively address
Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts
Usually comprised of IT managers and individual technical contributors

166

Technical Account Manager Resume Examples & Samples

Process, triage and track Restaurant onboarding requests, communicate directly with Sales, Account managers, and Restaurants
Program manage the launch of these integrations
Deliver timely, accurate and professional operational support by working with internal teams, and Restaurants IT to diagnose, research and resolve technology related challenges
Assist with the definition and design of improvements to tools, standard operating procedures and processes for the Restaurants onboarding team
Review customer, restaurant feedback and investigate product issues, engaging with Customer Service/ Merchant Support and Restaurant partners, and where feasible recommend solutions
Leverage knowledge of your customers’ environments to assist Product and engineering teams in better serving our customers
Complete analysis and present periodic reviews of on-boarding metrics and SLAs to leadership
Contribute to a positive team environment and proactively aid team members to meet and exceed team goals and metrics
3+ years’ experience with Technical Account Management (TAM), vendor management, customer support, digital content pipeline and ingestion, or other support role
Working knowledge of Database schema, running scripts, troubleshooting system issues, understanding of development methodologies in Java, and Microsoft Excel
Strong written communication skills; this role will require the creation of content such as integration and troubleshooting guides
Strong analytical problem-solving skills, creativity and sense of ownership and a self-starter with a strong track record of delivering results
A minimum of 5 years of work experience; 3 years of experience as a Technical Account Manager
Restaurant experience is preferred; technical expertise in Restaurant systems is preferred
Outstanding ability to clearly and tactfully articulate problems and resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, and in person
Project management skills, including communication of onboarding timelines directly to Amazon Restaurants’ leadership and to the Restaurant partner
The ability to work independently when needed, as well as collaborate cross-functionally

167

Technical Account Manager Resume Examples & Samples

Participate in developing technical account strategy with Accounts Managers Pre and Post sales support for providing technical solution
Proactive regular meetings with clients to review infrastructure requirements, systems capacity and other technical requirements
Provide updates for software and configuration inventory. High level project planning and coordination for client site construction
Monitor and drive Global Service Level Agreement performances
Provide expert technical advice to clients and internal customers
Provide feedback from clients to internal support groups on service expectations and service performance perceptions
Support Master Support Framework implementations
Support achievements of goal for Strategic Targets
Proven project management skills in a dynamic business environment

168

Technical Account Manager Resume Examples & Samples

Expand strategic customer relationships to drive larger impact for the customer
Partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s services and solutions
Plan and oversee the delivery of services that drive customer objectives, outcomes and success
Act as a primary contact for the customer, and serve as an escalation point when required
Regularly review progress and impact to the customer on the services delivered
Proven experience in a customer centric role - Account Manager, Service Delivery Manager, Customer Success Manager or Technical Advisors to enterprise or mid-sized businesses
Ability to lead customers through change, remove obstacles and engage the support of stakeholders and sponsors
Understanding of relevant industries and competitive customers and products
Experienced in partnering with account teams to develop and deliver on Account strategies
Understanding of business fundamentals and ability to map IT initiatives to business impact

169

Technical Account Manager Resume Examples & Samples

Partner with customers by developing a working knowledge of their goals, technical challenges and infrastructure configurations to deliver an outstanding customer experience
Establish and maintain a role as an advisor to customers and colleagues
Participate in development of technical account strategy with Account Managers and identify opportunities for sales leads
Provide technical pre-sales assistance to Customer/Account Manager in the sales process
Research high-level solutions for the customer, preparation of network diagrams, and lead technical discussions
Develop the relationship with the customer through regular meetings/conference calls to review service quality, infrastructure requirements, systems capacity, and maintain and drive mutually agreed project plans and issues lists
Promote Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales
Monitor and drive Service Level Agreement performances
Perform capacity planning through regular reviews of bandwidth reports and systems capacity reports
Assist in preparation of product migrations as needed
Assist in coordinating compliance assessments
Relevant experience within the technical account management / technical consulting space (or equivalent)
Analytical approach and experience
Superior communication and presentation skills with the ability to interact at VP levels in large client firms or C level executives at medium and smaller firms. Must be able to communicate effectively with various levels of management including day-to-day contacts and IT management
Excellent client facing and presentation skills
Must be able to quickly grasp technical concepts and apply them in a variety of contexts
BS/MS in fields such as Computer Science, Mathematics, Engineering or equivalent work experience. Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology
Experience with applications to support news, content and financial markets
Understanding of the delivery and implementation of our content for clients and its implications for operational support
Strong understanding of Thomson Reuters' markets and the products that serve them: functionality, features/benefits, how they work, different ways they can be used

170

Technical Account Manager Resume Examples & Samples

Clearly understand and communicate customer requirements and integration points in the context of the implementation
Maintain regular communication with both the customer and internal teams, constantly managing customer expectations
Provide oversight for services engagements to ensure adherence to governance standards
Engage with managers, developers, analysts, and executives to understand business needs
Help customers define business processes and workflows best suited for their deployments
Work hands-on with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the Consulting practice to address issues, questions, and requests
Serve as a first point of escalation for customer concerns relating to technical issues
Coordinate, manage, and drive escalations with Adobe services, sales, and product teams
Leverage knowledge of your customers’ environments to assist Adobe service teams in better serving your customers
Perform analysis and present periodic reviews of Adobe performance to customer stake holders
Make recommendations on how new and existing features fit within customers’ environments
Participate in customer-requested meetings (onsite or remotely)
Become familiar with and utilize all applicable, internal tools across Adobe
Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
Advocate, voice, and represent customer needs within Adobe
Ensure timely response and resolution to technical and product outstanding items
Establish and document customer business priorities
Provide proactive status updates to required parties
Drive customer experience improvements through timely services review, feeding lessons learned, best practices, and resources back into the consulting practice and Adobe as a whole
Maintain oversight and influence of all needs related to customers within established process guidelines
Get involved and work through high-priority technical issues, where needed
Host periodic checkpoint and status calls with customer and internal stakeholders
Serve as a central point of contact for your customer(s)
Supply up-to-date best practices and guidance
Participate and contribute to development efforts of technical and soft skills individually and collectively
Mentor and help immediate team members and peers

171

Technical Account Manager Resume Examples & Samples

8+ years’ experience in professional services, healthcare, or related field preferred
Proficiency in .NET, SFDC, Cloud technologies is preferred
Strong oral and written communication skills, with executive facing presentation experience
Strong project management skills in an agile delivery environment
Proven ability to learn and application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Provides solutions which may set precedent

172

Technical Account Manager Resume Examples & Samples

A minimum of 3 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
Contribute to team operational precision by active design of and participation in community initiatives. ITIL Foundation Certificate preferred
The position will require travel to customer sites

173

Technical Account Manager Resume Examples & Samples

Serve as main point of contact for all Security Services – Own and be accountable to their customers
Develop and maintain high quality deliverables that address our client’s requirements and illustrate the value of their IBM Security service(s)
Proactively communicate security news, including newly discovered threats and vulnerabilities, industry updates, and events or applicable security webcasts
Understand the technology and services provided by Security Services and clearly articulate these to the client
Understand IBM Security Services processes and procedures and clearly articulate these to the client
Develop and maintain strong relationship with the client operational contacts and provide visibility into security service(s) to client’s executive teams on a regular basis
Develop and maintain strong relationships with internal colleagues
Report account highlights and problems that require additional visibility, including technical, solution design, financial or governance issues
Manage client escalations and ensure that the proper IBM teams are working together toward a solution
Responsible for ongoing client and internal communication during escalations
Ensure regular updates are being shared with internal stakeholders to increase visibility to accounts – during and outside of escalations
Identify contract gaps at the beginning of a relationship/project and work with internal IBM stakeholders and client to resolve these gaps before they become an issue
Identify new business opportunities and engage appropriate sellers to develop sales opportunities
Understand account financials and how they impact the overall business
English (fluent)
Minimum 1 year, Account Management
Minimum 1 year, Client Presentations
5 years Account Management
2 years Security experience
CISSP certification
CISM certification
1 year Project Management
Bilingual (English/French)

174

Technical Account Manager Resume Examples & Samples

2+ years experience working in enterprise environments in customer support or account management roles, and at least 4 years experience total
Experience in troubleshooting complex technical enterprise issues
Understanding of web APIs and programming framework
Strong client-facing relationship management skills, including organizing and managing high profile customer calls
Ability to multi-task, manage multiple accounts at once and on an ongoing basis
Experience with online video technologies is a plus
A college degree (a technical degree is a plus)

175

Technical Account Manager Resume Examples & Samples

Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
Fluency in English and preferably German or French
Experience working with Atlassian products
Public speaking experience or published thought leadership

176

Technical Account Manager Resume Examples & Samples

Respond to questions and concerns from the customer regarding product lines and general operations; involves complex situations that require basic project management to resolve situations
Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites
Work with the R&D organization to trial and launch new products at facilities
Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering
Communicate data points on Data collection including (but not limited to):Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues
Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets
Working with the color team ensure smooth transition and workability of new model year colors for the plants
Education: A High School diploma is required. Additional education/college degree in a related field is highly preferred
The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience
Excellent verbal and written communication skills is required
The ideal candidate must be able to work in a fast paced manufacturing environment while handling multiple projects at any given time

177

Technical Account Manager Resume Examples & Samples

Act as the onsite Subject Matter expert for a Global Property Management Company in regards to Access Control integrated system. This job is based in NYC locations
Act as a customer advocate and provide documentation on status of open items, requests, etc. to AMAG and Customer
Responsible for communicating service progress/changes to customer, company installation and technical staff
Training of customer or end user personnel on operation and maintenance of system
Ensuring the installation standards are met
Maintaining a system of check lists for commissioning
Communicates, collaborates & coordinates with Tenants and/or third-party providers to ensure project infrastructure needs and implementation is smooth and seamless
At times acts as a technical facilitator between Property Management, Tenants, and other integrators
3+ years of technical experience with security systems including design and architecture
BS in electronics, business administration or related field
An acceptable equivalency in education and applicable work experience will be considered for this role
Proficiency in programming and commissioning the following systems are a plus: AMAG Symmetry Access Control, Other top tier Access Control (Software House, Lenel, Honeywell, etc.), and Genetec Video Management Systems
Strong communication skills are required, and must be detail oriented and results-driven

178

Technical Account Manager Resume Examples & Samples

Lead Customer Focus and Management, managing the day-to-day needs of strategic roofing accounts to ensure a strong relationship is built and maintained for the long term
Develop customer strategies and relationships to maximize BASF penetration at each account to enable rapid growth
Support and implement Roof Coatings growth initiatives at strategic accounts
Become the customer advocate, trusted advisor, and problem solver ensuring customer solutions are addressed and needs are met
Enhance customer relations and develops awareness for the customer’s product and service needs
Identify new market opportunities that support growth initiatives
Demonstrate a deep understanding on roof coatings, associated roofing products (primers, top coats, etc.) and formulations
Become involved in Industry organizations such as the Roof Coating Manufacturers Association and ASTM
Support customer trials in a “hands on” role and effectively monitor the impact and results
Demonstrate a deep understand the roofing industry and work in collaboration with the North American Building Codes and Regulations groups to ensure BASF products and new developments are positioned for growth
Influence the decision maker and influencers in the roof coating market and at the customer level
Assist in developing and implements long and short-range plans, policies and programs under the direction of senior management to achieve approved objective
Participate in pricing negotiates and contracts to maximize profitability and growth to ensure the long term sustainability of the roofing business
Participate in the training of distributors and field sales for with regards to roof coatings
Assist in new product development and product launches Acts as liaison for R&D and technical relationships between the customer and BASF
Proactively develop and implement technical support consistent with Needs Based Segmentation to ensure long-term customer loyalty including state-of-the-art customer consulting and training
Coordinate laboratory work with Technical Specialist and Technicians
Role model and enable development of competencies in others needed to implement
Support a safety culture in which all accidents are preventable

179

Technical Account Manager Resume Examples & Samples

Your passion for supporting amazing charities and other not-for-profits to be valued, grown and recognised,
To be part of a fast-paced, vibrant and diverse workplace,
An opportunity for your talent at effective communication to shine through your engagement with our diverse customer base,
To leverage excellent negotiation and collaboration skills as you manage internal and external stakeholders,
Progressive company perks like a meditation room, large socializing spaces, regular informal get-togethers and more,
To enjoy the knowledge that everything you're doing impacts social good
Delivering exceptional service to our customers,
Keeping on top of support requests, proactively ensuring that they are prioritised, managed and progressed effectively,
Developing and maintaining familiarity and knowledge of the Blackbaud Enterprise software solutions,
Showing off your ‘guru’ knowledge of the not-for-profit sector and non-governmental organisations, ensuring that our customers receive appropriate prioritisation to support calls and escalations,
Developing and maintaining a true partnership with our clients, adding value to them through your knowledge and commitment to high levels of service,
Leading discussions around customer improvement, living and breathing customer satisfaction through internal resource utilisation,
Providing on-going technical expertise and continuously developing best practices in support of clients’ organisational and business objectives,
Wearing the badge of ‘customer advocate’ and being proud of it!

180

Technical Account Manager Resume Examples & Samples

Must have a minimum of 18 months experience in providing technical troubleshooting
Bachelor’s degree is preferred
Experience providing training for clients via a webinar atmosphere is preferred
Experience with Adobe Creative Cloud products (Dreamweaver, Photoshop) is preferred
Content Management System experience preferred
Google Analytics experience is preferred
Experience with HTML5 and CSS is preferred
Provides website troubleshooting regarding browser compatibility and other various

181

Technical Account Manager Resume Examples & Samples

Technical evangelist for devices
Primary interface between Customer and wireless operator's engineering, device certification, and product development teams
Develop long-term relationships with these same customer teams
Subject matter expert on all customer devices, serving as a point of reference for customer inquiries and managing appropriate follow-up responses to all technical inquiries
Provide critical view into "real world" applications which can be used to improve customer products and processes
Able to understand, articulate, manage and respond to customer's detailed technical issues in a timely and concise fashion (same day mandate)
Develop and maintain effective working relationships with cross functional teams at customer headquarters in Taiwan and in the North America offices to assure the successful development and execution of the products
Help drive closure of all pre and post launch issues (both internal and external)

182

Technical Account Manager Resume Examples & Samples

Technical evangelist for HTC devices
Ability to develop long-term relationships with these same customer teams
Provide critical view into “real world” that is used to improve products and processes for HTC
Able to understand, articulate, manage and respond to customer’s detailed technical issues
Develop and maintain effective working relationships with cross functional teams at HTC headquarters and in the Verizon offices to assure the successful development and execution of the products

183

Technical Account Manager Resume Examples & Samples

Serves as the primary technical contact for FSI customers and between AEs, presales, TAs and PSD team members on all presales activities and effort
Partners with AEs to uncover, qualify and develop opportunities in FSI Accounts
Understands and analyzes customers’ technical requirements and translates into sales technical vision
Delivers demos, presentation, RFP responses and/or POCs as necessary outlining the technical capabilities, competitive advantages and business benefits of SAS software as they apply to customer needs
Acts as strategic advisor to SAS users and customer IT management
Provides practical technical aspects of proposed software (including need for 3rd party components) and sets proper expectations to meet customers’ needs
Installs SAS software and required components for POCs/trials purposes and provides technical advice to customers throughout sales engagement stages
Collaborates with AEs to pursue and maintains relationships with customers’ technical teams to widen and deepen sales activities, to develop and move sales leads and opportunities forward
Partners with AEs to develop and execute Accounts Plan to achieve planned targets and provides technical leadership in the Accounts Plan and execution
Promotes use of SAS technology, encourages SAS technology modernization, solutions and resources to ensure optimal use and customer satisfaction
Must have advanced knowledge of SAS technology (or similar in Business Intelligence, Analytics, Information Management), architecture and resources
Clear understanding of sales strategies and cycles
Excellent problem solving, organizational, decision-making written, oral and interpersonal skills
Ability to conceptualize client needs and translate into specific implementation strategies
Travel as business requirements dictate at management discretion

184

Technical Account Manager Resume Examples & Samples

Be able to prioritize & manage programmatic buyers and client relationships
Lead efforts to produce PMP packages around seasonality, holidays, special events
Work w/ Marketing to produce Collateral that can be distributed to our clients
Work closely with our vendor partners to learn about new capabilities and how they may apply to our clients/offerings
Education: BA/BS Degree
Analytical, and possesses strong qualitative skills to drive maximum yield across campaigns and 3rd party inventory
Energy and PASSION, borderline obsession for Music, Sports…Live Events
Charisma! A natural ability to build relationships and collaborate with others

185

Technical Account Manager Resume Examples & Samples

Ability to creatively solve complex technical issues and customer needs involving multiple stakeholders
Hands On; Provide support to premier customers for Content Delivery and Web Streaming solutions
Provide technical expertise and address technical questions relating to CDN Caching and Streaming solutions
Act as the customer advocate; Responsible for assisting internal support teams from new service configurations to service issues
Support internal teams with RFP’s and other commercial requirements
Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
Communicate technical processes and implementation details to internal and external teams
Communicate ongoing account and project status with internal stakeholders including senior management
Some travel in support of customer meetings, quarterly reviews and other customer facing requirements
Previous experience in a Sales Engineering or Technical Account Management role, preferably with a CDN or Cloud Services company
Experience as a senior technical support representative handling internet protocol issues. Possess broad, high-level knowledge of Internet architectures
Experience working with proxy servers and internet technologies. Good knowledge of the HTTP Request / Response cycle
Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL
Proven ability to document and implement solutions involving HTTP and Streaming Media technologies. Broadcast Television or IPTV experience a plus
Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies
Self directed professional; Technical leadership and project management skills, and the ability to manage projects independently
Excellent presentation and communication skills, both written and verbal
A secondary language proficiency in Spanish, French, German, Italian or Mandarin is a plus
Superior organizational and interpersonal skills; Proven success managing customer relationships
Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction

186

Technical Account Manager Resume Examples & Samples

Management of service delivery processes
Responsible for incident and problem management
Responsible for resource coordination
Dispute and technical resolution management
Communicating at various levels during service engagements from tactical to strategic levels

187

Technical Account Manager Resume Examples & Samples

Prime technical resource for operations and support escalations for Mitel Cloud Services customers
Take a proactive role with these customers and be accountable for their customer satisfaction level
Develop and/or provide reports, statistics and root cause analysis documentation including system issues and uptime required to fulfill customer obligations
Plan and present Quarterly Business Reviews with the customer
On site Customer meetings as necessary for public relations, technical account review, network planning, etc
Advises leadership about field operations, status and resource planning for delivering strategic business initiatives
Ensure operations staff focus on flawless execution through accuracy, consistency, quality, timeliness and completeness in all tasks
Provide leadership, direction and coaching on project specific tasks as well as individual professional development. Ability to see, account for, and coach others in the “big picture” as well as the details and to be able to fulfill operations goals
Develop operations support policies, standards and procedures
Establish and nurture positive relationships within Mitel and customer organizations
Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change
Ability to coach the team to initiate and present the right questions to gain insight into the business issues and needed resolutions
Supplements and extends Product Support Technical Support groups' efforts by providing regional technical support on-site and via telephone as required
Take ownership and delivery responsibility for special projects and company initiatives
Manages and reports on critical situations with particular end-customer sites and/or service providers, including on-site public relations or technical assistance to service provider and/or Mitel Tech Support Specialist
Presents information on projects, initiatives or other subjects to peers, teams and upper management
Provide analysis to support Service Level Agreement compliance and enforcement base on specific customer requirements
Assumes a leadership role in educating the business and technical community on Operations management processes and areas of expertise
Ensure coverage of all areas of expertise necessary to support and grow the business within the area of responsibility. Create and maintain staffing plan to support the current and future work demands and project deliverables
Proactively offer to assist customers with other tasks that will provide added value and will enable Mitel to meet or exceed corporate objectives
Initiates and implements new technologies, methodologies, process and procedures
Experience managing Hosted VoIP Implementations and customers
Experience managing VoIP customer service technicians
Experience with supporting both purchased and in-house developed hardware and software applications
5+ years minimum experience in Field Operations
5+ years minimum Management, Team Lead, or other equivalent leadership experience
5+ years minimum experience in telecommunications industry preferred

188

Technical Account Manager Resume Examples & Samples

Advocate
Have responsibility for the management of the customer experience as defined in the TAM Service Level Agreement. The TAM manages a defined regional set of customers
Schedule regular regional calls with the internal team--Sales and AOCs, to participate in planning and to understand the account plan
Properly triage customer issues
Temporarily escalate engagement with and manage hot customer sites that experience complex, multi-faceted issues
TAM engages the appropriate resources to ensure issue resolution. This includes making sure responsible parties are engaged on calls/on-site meetings and when applicable
Provide planning to address customer performance and/or satisfaction issues. (i.e., Customer Support Issue escalation, Service Issues)
Prepare issue analysis, status updates, and special reporting to management on a regular basis
Establish timely and clear, task and project expectations
Maintain frequent communication with all levels of client interaction (Director of Pharmacy, IT, Pharmacy, Nursing, etc) to ensure proactive, solution-oriented problem identification and resolution
Serve as a key consultant for Product Development and Customer Response teams
TAM works together with Support team to coordinate the appropriate updates and upgrades
TAM to work with Sales/AOC on engaging the appropriate internal resources to help work with the site on product improvement and training
TAM to work collaboratively with System Managers and Support teams to ensure a successful implementation and smooth transition of implementation and upgrade projects
Provide product and workflow expertise to customers
Coordinate activities on the customer’s behalf across the business to ensure requests are handled appropriately and in a timely manner
Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple variables and factors
Recommend/take action to direct the analysis of and solution to customer problems
Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results need for customer focused interactions
Often act independently in making decisions that will positively impact customer relations and future product sales opportunities
Five years of implementation, technical, customer-facing or Field Service experience with Information Systems is also acceptable
Demonstrated Project Management skills to prioritize the needs of multiple projects in a fast-paced environment
User knowledge of information systems, especially automated order entry, medication administration, or pharmacy information systems
Demonstrated knowledge of healthcare industry
Working knowledge of computer hardware, PC Windows and Microsoft Office, Professional
Strong leadership, interpersonal and communication skills
Willingness and ability to travel (up to ~15%)
Applicable education/training in regards to technical support
Experience working in the healthcare arena
Extensive experience handling Customer Service/Management and problem resolution
Working business experience with corporate customers
Thorough knowledge of company products, company functions, and/or service policies and procedures
Strong writing, negotiation and presentation skills
Collaborative, customer-focused and able to create visible value
Self-directed with excellent time management and organization skills

189

Technical Account Manager Resume Examples & Samples

Travel is required, International travel will also be required as necessary
Ideal candidates will have prior experience selling network infrastructure based security appliances including but not limited to: Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
Should also have practical experience working with routing and switching products that will be installed adjacent to the Palo Alto Networks appliances as well as experience with virtualization technologies
BA/BS in computer science or equivalent (MBA a plus.)
10+ years experience in client facing technical support and/or professional services within the high tech industry preferred
2-5 years of people management experience
Demonstrated ability to effectively manage escalations of complex problems. Prioritize a demanding workload, delegate appropriately, and deliver results under pressure
Proven leadership skills including: effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting and planning

190

Technical Account Manager Resume Examples & Samples

Own the overall post-sales technical relationship with named customers, and be responsible for total customer experience for those assigned accounts. This will involve orchestrating the engagement across multiple stakeholders e.g. customer, partner/SI and multiple functions within Palo Alto Networks
Work at a strategic level within Palo Alto Networks, engaging with Senior Management within the Business Units in order to influence product direction on behalf of named customers
Work at a high level within named accounts, developing and maintaining effective working relationships with customer dept leaders (e.g., Managers/Directors); as well as any key partners or systems integrators involved in their designated accounts
Ensure the TAM engagement with each customer is planned and documented in a tailored customer support plan, which is executed on and regularly reviewed throughout the one-year engagement
Throughout the customer engagement, fully document on-site visits, meetings/actions, customer interactions, and technical environment details. Also provide regular interaction reporting as agreed with the customer
Conduct on-site visits as appropriate to develop the customer relationship, build familiarity with the customer environment and resolve any issues arising
Provide mission critical support services, monitor complex issues and work closely with the Customer support and Engineering teams to ensure proper escalation and resolution processes are utilized
Independently manage complex customer situations, coordinating the actions of the Account Team, Palo Alto Networks Technical Services (including partner resources where appropriate), and Palo Alto Networks Engineering
Communicate proactively with accounts regarding product and program information, supportability issues and strategic product plans where appropriate
Become a trusted advisor for customers on how to best leverage Palo Alto Networks and when to introduce appropriate Palo Alto Networks services and/or partner resources
Responsible for the identification of new business opportunities for Palo Alto Networks within client company
Maintain and expand working knowledge of current Palo Alto Networks products and their business applications
Collect and maintain useful information regarding customer implementation, technical environment and business priorities, and share internally as appropriate on behalf of customer
Facilitate strategic reviews to align business and technical goals with Palo Alto Networks plans
Contribute towards knowledge management within Palo Alto Networks Technical Services, particularly with respect to customer case studies, experiences and best practice
BA/BS in computer science or equivalent (MBA a plus)
5+ years’ experience in technical support and/or professional services within the high tech industry preferred
5+ years of client facing sales experience and/or services delivery roles
Demonstrated ability to prioritize within a demanding workload and deliver results under pressure
Broad technical knowledge of heterogeneous environments used by Enterprise Accounts
Previous account management experience required, with demonstrable achievement of KPIs relating to customer satisfaction and account development
Willingness and ability to travel (occasionally at short notice)
Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain impact in business terms
Ability to summarize a situation clearly for executives within Palo Alto Networks or customer organization, and confident in delivering presentations to a senior audience
Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL) are desired but not essential
Ability to manage and drive a customer relationship forward, identifying creative ways to deliver value throughout that relationship
Demonstrated skills in escalation management and conflict resolution
Ability to think critically, to identify problems and to generate, evaluate, and implement workable solutions
Ability to work comfortably in multi-party relationships and co-ordinate resolution activity across those parties
Technical experience in the Network Security Industry
Experience as a network administrator (or equivalent) in an NT or Unix environment
Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
Background in internetworking, LAN, and WAN technologies
Background in debugging broad, complex, and unique networks with mixed media and protocol

191

Technical Account Manager Resume Examples & Samples

Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system
Ensures customers are satisfied and can be utilized as a positive reference for Quantum by timely resolution of problems, frequent contact, and participating in site visits as appropriate
Provides 2nd level support to onsite Third Party Maintenance (TPM) technicians when they require product troubleshooting assistance
Proactively train (shadow) TPM technicians in onsite visits
Sets an example of excellence in areas such as: responding to service call requests, providing timely updates and call closure information in Oracle, expense reporting, and other administrative requirements
Follows documented procedures and processes in the performance of job responsibilities
Manages the service experience for the customer. Aggressively pursues problem resolution on behalf of the customer, serving as the customer advocate while driving the escalation process through Quantum
Monitors, proactively identifies impending issues, and manages customer satisfaction for identified Tier 1 customers. Keeps management informed of any impediments or issues affecting these customers and suggests ways to overcome such impediments
May be designated to act on behalf of the Service Director or Manager during their absence to oversee day-to-day work assignments and serve as a management escalation point when required
Provides feedback to RTS and engineering for process and product improvements
Leads the technical escalation process by assisting more junior Team Members in resolution of complex issues, interfacing with more senior Service Team Members, Engineering, and Product Management
Capable of analyzing more advanced product performance and capacity issues using all available tools
Demonstrates the capability to integrate Quantum’s products into a complex SAN configuration - Integrating into any operating system and backup application. Advanced understanding of proper theory of operation for product. Integrate multiple product solution across complex platforms. Proper skills to develop complex integration plans. PS level integration skills. Proactively tracks and self-trains on new/future products and technologies on Quantum roadmap
Identifies, and escalates product or procedure issues via appropriate escalation channels to appropriate cross functional group
Focus on solution and ecosystem troubleshooting and not just a single product
When working with the customer provides prevention analysis and recommendations
Travel to both domestic and international locations with extended stays may be required
Performs other duties as required such as leading or assisting on special projects, installations, etc
Holds a SCI clearance
10+ years of enterprise support
Advanced experience with Service and Support of complex storage products
Knowledge of networking configurations
Knowledge in OS and Backup Applications a plus
Must be highly motivated and be able to independently plan and execute functions
Possess troubleshooting, analytical and problem solving skills in both HW and SW environments
Serves as a role model of professionalism by promoting teamwork, demonstrating characteristics such as a positive attitude, appropriate business attire, and establishing high standards of personal performance and ethical. conduct
Participates in an On-call rotation as needed
Must be able to lift and carry up to 60 pounds (assisted) and push and pull up to 100 pounds for short duration in a day

192

Technical Account Manager Resume Examples & Samples

Engage with at risk accounts – Provided technical support and guidance to accounts that are deemed at risk by the leadership team. Travel onsite as needed to assist accounts resolve all outstanding technical issues
Strategic Account Engagement - Develop knowledge of customer infrastructure, procedures & team. Review current status of implementation, support & escalation policies, best practices, and develop an overarching support strategy that matches customers need with ShoreTel’s support capabilities
High Touch/Priority Issue Resolution – Act as a customer’s single point of contact and accountability for all post sales technical support account needs, issues, and concerns. Hold recurring status meetings to discuss open issues, critical cases, or any upcoming changes in capacity or service needs. Track service requests and escalate as appropriate, any “service affecting” or “partial loss” SRs and act as the customer’s internal champion for critical cases reported to TAC. Drive engineering failure analysis. Responsible for working across functions with the customer, partner and ShoreTel to lead account crisis management efforts
Upgrade Planning – The TAM will be supporting the customer through ShoreWare maintenance and upgrades. The TAM will coordinate with the customer team to review best practices, release notes & open defects, determine timing, and upgrade planning to ensure that they are prepared from a hardware, software, resource, and communication perspective
Technical Support Analysis and Review - TAM will be responsible for conducting a high-level analysis and review of the technical support provided for each quarter. This analysis includes assessing the operational impact and trends of service issues and bugs as well as ShoreTel’s expediency in resolving documented service requests. Look ahead with customer migration path review, enhancement review, and planning for support activities for the upcoming quarter
Technical Advisor - The TAM will act as a technical account advisor who understands the customer’s business needs, in addition to their technical support needs, and helps them navigate across functions at ShoreTel to keep their communications system running at peak efficiency. This aspect of the role will require the TAM to gather, assess, and translate customer pain points at the business, operational, and technical level into high-level requirements and provide recommendations for any changes in design, incorporation of new features and functionality that may enhance the customer’s current system. The TAM will also perform a system optimization review to help inform account recommendations
Knowledge Building – Through informal mentoring sessions and a more formalized training plan, the TAM will ensure the customer IT staff is advancing in their ability to troubleshoot and maximize use of their ShoreTel products

193

Technical Account Manager Resume Examples & Samples

Customer health through service delivery
Planning and execution
Emphasis on prevention and consultative advice (ITIL)
Management of support services to Enterprise Services customers
The successful candidate must be a U.S. Citizen and willing to seek a U.S. Government Top Secret Security Clearance
The selected candidate must be able to start within 30 days of offer acceptance

194

Technical Account Manager Resume Examples & Samples

Customer Advocate; world class customer liaison and ownership of overall customer support experience
Management of key customer and/or partner relationships on behalf of Global Support Services
Managing support activity, driving prioritization and advocating on behalf of assigned customer within Global Support Services organization
Ensure the management and delivery of support related communications, setting and communicating proper support expectations and processes, responsible for arranging and leading recurring customer meetings, acting as a single point of contact for critical or escalated issues, regularly interfacing between customer staff and VMware GSS engineers and management on behalf of their assigned customer(s)
Demonstrate an intimate understanding of customer’s IT environment, support experiences and case trending that could be improved. Use that understanding to proactively provide evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional service assistance and future strategies
Provide project leadership, coordination and proactive support guidance for the customer’s major VMware initiatives

195

Technical Account Manager Resume Examples & Samples

6+ years technical operations management experience, preferably working with UC and contact center technologies
6+ years external client management experience
Strong consulting experience
Demonstrated ability to mentor or lead technical support teams
Experience delivering premise or cloud contact center technologies including Unified Communications, data network management and operations, and CTI, ACD, and IVR applications

196

Technical Account Manager Resume Examples & Samples

Excellent written and spoken English and German
Ideally 5+ years in IT industry
Account management experience and / or customer engagement responsibility

197

Technical Account Manager Resume Examples & Samples

Requires detailed technical understanding of ACTIVE technologies, Salesforce, Service Now, Outlook and other Microsoft programs
Chasing up with internal departments regarding product issues, bugs, and developments and feeding this information to both the client and Account Manager
Work closely with the Account Manager to understand the best ways to maximize both the relationship as well as revenue for Active
Provide in-person and web-based custom trainings regarding product functionality across applications
Some travel required to events to help manage onsite solutions and provide continual process improvement consultation

198

Technical Account Manager Resume Examples & Samples

4+ years of experience in an enterprise support environment
3+ years of experience in at least two of the following areas: Microsoft desktop operating systems, Microsoft desktop applications, messaging architecture, networking architecture, .NET architecture, database architecture and/or ITIL
ITIL and/or Microsoft certification(s) such as MCSE
Bachelor’s degree (C.S./E.E. degree preferred)
Pre-Sales experience
Building long term customer relationships
Experience with Service delivery plans a plus
A proven understanding of corporate account business needs and knowledge of support industry Current MCSE and previous account management and/or project management experience preferred

199

Technical Account Manager Resume Examples & Samples

Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Analyze and present operational reviews to customer leadership
Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Adobe services, sales, and product teams
Make recommendations on how new and existing features fit within customers’ environments, supplying best practices and guidance
Participate in customer-requested meetings and quarterly business reviews (onsite and remotely)
Continually develop both technical and soft skills individually and assist in mentoring mentoring immediate team members as needed

200

Technical Account Manager Resume Examples & Samples

5+ years’ experience in technical support and/or professional services within the high tech industry
Emphasis on APs, Controllers, Security, Monitoring and Troubleshooting
Experience in technical support, project management and product development preferred
Emphasis on Release Management: Qualifying, scoping and tracking Feature Requests and Feature Enhancements preferred
Emphasis on Quality Assurance: Development of Test Plans and Test Cases to verify functionality and performance preferred
Emphasis on New Product Introduction: Ability to work with the customer to introduce new releases, features and functionality with minimum impact preferred
Demonstrated interpersonal and communication skills to build and maintain effective relationships with customers and with other internal team members preferred
Strong analytical and problem solving skills preferred
Ability to grasp customers’ needs and suggest timely solutions – identify, align, plan, develop, test and deliver customer requirements preferred
Ability to multitask in a dynamic environment preferred
Strong hands-on experience understanding mobility wireless technology and networking preferred

201

Technical Account Manager Resume Examples & Samples

Function as the Commerce Cloud Subject Matter Expert (SME) for the technical configuration of a small portfolio of large enterprise accounts
Develop relationships with key stakeholders and site owners & administrators within assigned accounts and act as client advocate for the overall technical health and support of their Commerce Cloud environment; Conduct checkpoint calls with clients in advance of and following Demandware releases to coordinate the smooth adoption of updates
Work closely with clients to understand promotional cycles and other events that drive traffic to the site, including holiday/peak calendar rhythms. Assist with tactical planning, coordination, and support for peak periods and promotional events, including load & performance testing, configuration and tuning
Assist with the triage and management of critical and escalated issues; Coordinate technical resources on production related escalations
Hold monthly meetings with clients to review open technical issues, schedules for site changes, enhancements, new sites, and major updates/upgrades to external systems integrated to their Comnmerce Cloud sites
Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles. Provide guidance on training, coaching and mentoring of client's technical team
Responsible for the coordination of cross-functional resources (from Support, Engineering, Client Services) to support clients with the resolution of various platform issues, including platform efficiency, stability and governance issues
Coordinate and work closely with the Commerce Cloud Customer Success Manager to ensure tight coordination and alignment on all aspects of account management and communication
Support, Technical Project Management,Account Management or Consulting/Professional Services
Ability to prioritize, multi-task and perform effectively under pressure
Experienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
Previous experience as a hands-on technologist preferred - in a Solution Architect or Technical Support Engineer role
Experience with Demandware Commerce preferred
Ability to effectively lead efforts to manage complex customer requests and escalations within a cross-functional team
Strong communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level

202

Technical Account Manager Resume Examples & Samples

Bachelors’ degree in Information Systems, Economics, Business, Math or Statistics
Experience with SAP/ ERP systems
Excellent knowledge of Cloud Infrastructure and migrations is required, as well as, practical or contextual understanding of cloud architecture and IaaS operations model
Experience in a Managed Services environment
Previous account and/or program management experience (diamond accounts probably need 10+ years of complex program management, platinum/gold 5-10)
Commercial experience – opportunity development (farming), Pre-sales support, account management strategy and plan development, contract negotiation, Onboarding and Delivery
Must have experience with Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems)
Direct experience in managed services environment (either as a customer or vendor)
Strong knowledge of enterprise technology infrastructure (i.e. converged networks, Storage Area Networks [SANs] servers, enterprise server software including Windows Server, Linux, and monitoring technologies) is preferred
Knowledge of cloud computing concepts, software, and systems (i.e. networking, virtualization, VMware, hypervisors)
Ability to interface with clients at the CxO level is required, previous experience preferred

203

Technical Account Manager Resume Examples & Samples

A minimum of 3 years of experience in an Enterprise support environment
3+ years’ experience in 2 or more of the following: network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center
Strong understanding of corporate account support needs and the support industry

204

Technical Account Manager Resume Examples & Samples

Bachelor Degree in Electrical Engineering, Computer Science, Computer Engineering, or other related field of study (Masters Degree preferred)
7+ years strategic technical sales or customer facing experience with an established track record of exceeding plan over multiple years
Prior experience in a client facing role with automotive OEMs
Demonstrated capacity to qualify and develop new accounts as a trusted advisor
Maintain the ability to travel ~20% of the time
Demonstrated experience enabling one or more of the following use cases: In-vehicle Infotainment, Software Defined Cockpit, Autonomous Driving, Fleet Management, Telematics, Intelligent Transportation Systems
Experience enabling transportation solutions with MCU HW and SW solutions including an understanding of Linux, Android, Machine-learning, and/or wireless technologies
Direct experience with Intel Architecture or other computer architectures as applied to automotive or transportation use cases
Established network of customers, suppliers and partners required to enable and scale designs for automotive and transportation markets

205

Technical Account Manager Resume Examples & Samples

10+ years of relevant experience or equivalent combination of education and work experience in IT / Services Management
Functional knowledge of Compute, Networking, Storage and Solutions technologies
Strong understanding of ITIL processes and principals
Ability to multi-task simultaneous priorities
Strong business acumen & consultancy skills
Excellent presentation skills required for interaction with extended Dell EMC team, leadership and customers
Project / program management experience with effective prioritizing and documentation skills
IT industry certifications desirable
Bachelor’s Degree (or equivalent) in a related discipline desirable

206

Technical Account Manager Resume Examples & Samples

Aggressively grow Intel PSG's business by addressing traditional and emerging FPGA markets and by aligning with and leveraging Intel's resources within the Data Center, the IoT and the Automated Driving groups
Identify and focus on new accounts that will benefit from Intel PSG's solutions offerings
Plan and drive strategies and tactics to win new accounts by working closely with direct resources and channel partners and by demonstrating a challenger mindset
Define and own measurable sales results, working hand-in-hand with local Field Application Engineers and Channel partners
Responsible for meeting and exceeding assigned annual billings and design win quotas
Build strong and lasting relationships with customer engineering, purchasing and management teams
Develop a clear understanding and accountability for Intel's business practices, including pricing, pipeline management, forecasting, etc
Establish a winning mind-set, trust and teamwork ethic among technical resources and channel partners

207

Technical Account Manager Resume Examples & Samples

Deliver coordinated and consistent technical account management to the client
Manage and maintain revenue growth as part of Global Growing Organization
Focus on high levels of customer satisfaction thorough understanding of customer technology infrastructure and strategy development
Provide proactive regular meetings with clients to review infrastructure requirements, systems capacity and other technical requirements
High level project planning and co-ordination for client site construction Provide cost estimates of technical activities for quotation purposes
Leading regular service meetings with key clients to discuss current business challenges
Provide clear escalation path for technical issue from clients to internal support groups on service expectations and service performance perceptions
Strong Project Management and Excellent communication and presentation skills
Understanding of the delivery and implementation of market data on the trading floor from a customer perspective
Good experience in open systems environments including networking technologies, different hardware platforms, and current operating systems
Strong track record of working in a customer facing environment and driving initiatives to improving customer satisfaction
Problem analysis and resolution of complex issues
University degree in computer engineering, systems engineering and applied sciences
Fluent English, written and spoken

208

Technical Account Manager Resume Examples & Samples

Leading the creation of customer strategies and driving tactics using Intel and partner resources
Determining new customer targets within the region based on defined criteria
Building strong and lasting relationships with customer engineering and management teams
Create and execute a plan to exceed annual Sales targets
Forecasting monthly Sales matrix with supporting commentary
5 years or equivalent of experience in Sales and/or FAE (Field Application Engineer) with complex semiconductors experience is required
A positive mind-set demonstrated through success challenging customer incumbent technology choices
Comfortable engaging with customer senior management
An ability to synthesize complex customer situations into clear and concise needs and drive action
Having a methodology for prioritizing activity and staying focused on those priorities
Open to change, able to recognize and act upon the opportunities presented by change
Experience in selling FPGAs would be desirable, but not essential
Business travel is required mainly in-country but occasional international travel

209

Technical Account Manager Resume Examples & Samples

Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in
Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications
Identify and manage issues and risks while acting as an escalation point within the team
Manage delivery timelines and communicate project status to client and internal stakeholders
3-5 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed

210

Technical Account Manager Resume Examples & Samples

Provide technical assistance to the Account Management group, answering client configuration questions, assisting in new client proposals, and assist in managing larger product installs, as well as management of major technical client escalations
Provide assistance to clients in assessing the suitability of currently installed services, software and infrastructure for current and future industry and market requirements
Project Manage installation and integration of all significant or high risk/strategic value services
Coordinate with Account Management, Engineering, and Order Management groups to implement new products
Serve as an escalation point/single point of contact for any significant client technical issue (either service or installation related)
Manage capacity at the client site through frequent review of bandwidth reports and system level capacity reports
Experience with applications to support financial markets
Understanding of the delivery and implementation of market data on the trading floor and its implications for operational support
Superior communication and presentation skills with the ability to interact at VP levels in large client firms or C level executives at medium and smaller firms

211

Technical Account Manager Resume Examples & Samples

8+ years of relevant experience or equivalent combination of education and work experience in IT / Services Management
Solid understanding of ITIL processes and principals
Solid verbal and written communication and influencing skills
Solid business acumen skills
Presentation skills required for interaction with extended Dell EMC team, leadership and customers

212

Technical Account Manager Resume Examples & Samples

Technical Account Manager partners and supports CBU to understand the OE customer's technology, current challenges and product requirements
As the technical expert, the Technical Account Manager is the technical liaison between the customer and JCI; as well as the coordinator and contributor in leading the development of technical elements of RFQ's and proposals. This position is also the primary interface from the OE customers to the JCI internal technical groups including Engineering & Product Development, Product Management, and Manufacturing Engineering
Manage customer technical relationship as first contact to customers' engineering departments
Articulate battery technology and product positioning to technical customers and within Johnson Controls/Power Solutions organization
Manage execution and communications between JCI functional activities to assure timely resolution to customer engineering needs and concerns
Advise Product Line, Design Engineering and CBU regarding technical activities from OEM & OES customers
Collaborate with the Customer Business Unit (CBU) leaders, as well as Product Management, Engineering and Strategy to identify emerging technology trends and translate them into business opportunities
10 + years of experience in engineering development and/or product launch in manufacturing industry
Experience with automotive OE customer development processes
Strong communication skill
Ability to develop and maintain strong customer relationships
Ability in critical thinking, collaborating teamwork and cross-functional leadership
Ability to Travel up to 20% of the time
Master's degree
Experience the automotive industry
Experience in an engineering management or leadership role
Knowledge of Lead Acid Battery technology
Broad battery knowledge across advance technologies

213

Technical Account Manager Resume Examples & Samples

Being the technical point of contact for the account, coordinating MathWorks engineering resources to ensure customer satisfaction
Intensifying the technical partnership between the client and MathWorks, e.g., through sharing of customer requirements with development and overseeing the progress of technical evaluations
Partnering with the account manager in planning and executing of the account strategy

214

Technical Account Manager Resume Examples & Samples

BS or equivalent in engineering or related technical field. MS preferred
10 + years of experience in engineering development and product launch in manufacturing industry and preferably in automotive
Experience in engineering management or leadership role is preferred
Experience in automotive OE customer development processes
Broad battery knowledge across technologies preferred

215

Technical Account Manager Resume Examples & Samples

Engage with Director and C-Level executives to understand mission needs
Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers
Complete analysis and present periodic reviews of operational performance to customer leadership
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

216

Technical Account Manager Resume Examples & Samples

Manage day to day technical operations; drive the onboarding of new products by working with sellers to collect product data, and then registering / publishing the product using internal tools. This includes manual data entry
Build and maintain working operational relationships with providers, business, engineering and support staff
Interact regularly with sellers to stay on top of product updates, change requests, resolution of problems including issues related to ingestion, listing and reporting
Consistently improve the seller experience by delivering superior seller support within a specified SLA and other key metrics
Analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions, and manage time wisely in a fast-paced, data driven environment
Execute and own small to medium projects on your own, and work with your manager in planning and executing larger projects
Act as a Subject Matter Expert and initial escalation point for junior TAMS, create and maintain documentation and SOPs and convey relevant information to peer and external teams
3+ years of experience as a Technical Account Manager preferably in a high-tech, e-commerce, digital, or public sector environment
Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
Works effectively as an individual and part of a team
Strategic thinker with the ability to see/understand the big picture
Experience developing and refining technical and business operational processes
Advanced knowledge of MS Office products including Excel (vlookup, Pivot tables)
Ability to communicate clearly and concisely with technical and non-technical teams across multiple businesses; written, verbal, presentation, and interpersonal skills
This position requires that applicant selected be a U.S. citizen and holds a current Active TS US Government clearance. TS is required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
5+ years of experience as a Technical Account Manager or Vendor Manager role preferably in a high-tech, e-commerce, or digital environment
2+ years of direct Public Sector experience in software configuration, development, or acquisition
Experience with workflow-based systems, digital supply chain and programmatic processing and review of metadata
Familiarity with all phases of the Software Development Lifecycle, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance
Experience using Seller / vendor portals, CMS and case management systems
Experience working with cloud-based technologies (AWS preferred)
Experience driving process improvement initiatives
MVP221982

217

Technical Account Manager Resume Examples & Samples

Ability to troubleshoot and solve technical Tagging client inquiries to answer all BAU client requests
Ability to manage multiple Tagging campaigns in parallel, involving tag creation through confirmation of correct output, following standard procedures and meeting deadlines throughout
Monitors and analyzes campaign performance in addition to conducting QC checks. Consolidates and reports results out to clients
Collaborates with offshore/analyst to ensure deliverables are met
Responds to client requests in a timely manner; consistently follows through on issue resolution
Escalates/engages support as required to ensure timely turnaround time to client
Knowledgeable about Ad Tagging processes, schedules, and products to ensure compliance and meeting of delivery schedules/SLAs. Understands relationships of processes to upstream and downstream teams
Work across cross-functional teams as needed (Ops, Tech, Engineering, Clients, Client Services, DSMs)
Ability to easily support new assignments by transferring campaign knowledge from one campaign to another with limited additional training
Easily provide backup for other team members
3+ years of Industry experience
2 year college degree or 3+ years of comparable work experience
Proven record of delivering quality results on time
Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
Ability to communicate clearly, concisely and effectively both verbally and in written communication
Proficient with use of Microsoft Office desktop tools or equivalent
Proficient knowledge of ad serving, basic html, and basic javascript
Use discretion and exercise good judgment in making decisions
Respond effectively to diverse individuals and promote understanding and partnership among them
Strong interpersonal skills and the ability to get work with others effectively
Ability to work with all levels of staff
Maintain composure and respond appropriately in stressful or crisis situations
Applied Nielsen Operations knowledge
Experience in developing, implementing or maintaining business performance measurement data
Experience working with and reporting results to senior management and staff
Good understanding of current Nielsen business, products, and processes, including business uses and requirements
Who is Nielsen?

218

Technical Account Manager Resume Examples & Samples

Lead Technical interface into enterprise customers in the region
Manage requests for resource allocation/support of key sales initiatives to drive sales..and ensure customers are educated and informed
Provide vision/guidance to regional teams on technology requirements and trends to align product road maps with your customers strategy
Co-ordinate and own Rfx answering process
Responsible for the technical sale of the Company's products and services at named accounts in the region
Ensure all technical pre-sales issues are resolved. This includes but is not limited to ownership of RFx responses, holding workshops and presentations to educate the customer, sizing/dimensioning offers, creating/reviewing offers, etc
Regularly participates in the development and execution of sales strategies within the accounts to increase sales/profits to the Company and its partners
Works closely with Professional Services personnel to analyze customer technical environments and requirements
Expert level knowledge of Enterprise communications architecture and solutions
Expert level knowledge in the design and deployment of Unified Communications architectures and applications
Expert level knowledge and understanding Unified Communications products and protocols
Knowledge/experience of SIP trunking, contact center, IP-PBX, enterprise session management, Video solutions, Microsoft lync, IP security,.
8+ years experience of pre sales in the telephony, IP, VoIP, and/or networking industries
Prior experience in supporting sales team selling system level products and services to Enterprise customers requiring complex strategic, solution selling skills
The role is a direct touch pre sales with end-customers, but experience of working with channel partners and distribution channels is an advantage
High level of enthusiasm and passion for market and business development
Bachelor’s degree (or equivalent) in a relevant Technical field
Fluent Japanese and business level English language skills

219

Technical Account Manager Resume Examples & Samples

Help drive evolution of the product into a client friendly tool via ongoing feedback loop and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, Marketing and Specialists)
Serve as the primary point of contact for technical issues; feature related questions and campaign optimization recommendations
Define and improve processes and tools for the global TAM team to service clients better
Proven experience in Campaign Management

220

Technical Account Manager Resume Examples & Samples

4+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking /DevOps / Applications Development experience in a distributed systems environment
Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
Advanced experience in one or more of the following areas: Software Design or Development,Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, ITSecurity, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
Experience in a 24x7 operational services or support environment

221

Technical Account Manager Resume Examples & Samples

Goal / Deliverable : achieve Operator approval for HP’s ranging devices
Act as the HP’s primary technical interface to Operators on device testing and approval
Manage HP’s Operator approval process for the device under ranging decision, including ownership of all stages of the process, including
Pre-Lab Entry, Documentation Consolidation, Lab Entry, Field Test, Software Tracing, Technical Approval, Project Management, etc
Be part of the integrated HP team that provides first-line support to this role. Technical guidance and support will be provided by HP Global Engineering + R&D for both hardware and software
Review Operator testing requirement and provide insights to the HP support team on gaps and efforts towards gaining testing approvals for the devices
Test devices to ensure that they operate according to specification and work seamlessly with the Operator Networks, SIM Cards and Services
Report and Prioritize device issues to HP R&D through Bug Tracker. Capture software traces, as required
Work with HP’s engineering team and other supporting partners to support the investigation and resolution of technical issues as they arise
Provide input to the HP local Country and Regional team decision on whether a target launch software release is mature enough for local sales
Participate in regular conference calls with stakeholders, maintain the Test Schedule Master Plan, Issue Tracker and priorities including regular status reporting
Lead the negotiation of requirement waivers with Operators, in conjunction with the integrated HP team (local HP MDM, and/or Region, and/or Global Business/Engineering Units)
Provide advice on Type Approval submissions, as required
Minimum 3 years of experience in the same role from a major Device Manufacturer / OEM
Extensive and in-depth understanding of Operator testing and approval processes and requirement
Knowledge of Windows 10 Mobile OS is strongly desired
Bachelor’s degree in computer science, computing, computing systems, engineering, or related fields
Passion for mobile technology, devices and applications
Eager, quick learner with strong team-work spirit

222

Technical Account Manager Resume Examples & Samples

Understand from a technical security perspective what the client is attempting to accomplish
Set 30,60,90,180 day success criteria for clients to improve their overall security posture as it relates to security monitoring
Perform technical gap analysis of the service as compared to the client environment, develop and present a plan to resolve the gaps along with data supporting the plan, then drive the resulting changes
Prepare and deliver key metrics & reports to clients and manage actions driven by the intel
Explain the security details behind events escalated to the customer
Be able to communicate with technical engineers as well as senior managers
Translate technical communication to non-technical audiences and visa versa
Measure client requirements and concerns against the contract and operational processes
Manage client expectations according to the contract and operational processes
Manage deviations from contract and operational processes
Provide periodic overviews of the contract and operational processes to the client
Drive improvements to contracts and operational processes based on common client inputs
Hold clients accountable for their responsibilities within the service offering
Turn client inputs into actionable plans
Track and report action plans through completion
Lead meetings as needed to drive progress in discovering and resolving operational issues and driving project deliverables
Build and maintain relationships with vendors and partner with vendors to solve client problems and identify new opportunities
Build and maintain relationships with sales and partner with sales to solve client problems and capture new opportunities
Ability to lead without authority across internal organizational boundaries and externally into the client organization
Bachelor’s Degree (B.A.) from four-year college or university; or at least 4 years related experience and/or training; or equivalent combination of education and experience required
Two or more years of technical account management experience required
PMP or ITIL certifications preferred
Proficiency with MS Office and Internet Navigation required
Demonstrated understanding of fiscal planning, business case development, contract management, and program application development methodologies required
Outstanding time management and organizational skills required
Previous experience with CRM applications preferred. ServiceNOW experience strongly preferred
Previous experience in a professional services or SOC environment required
Experience related to vulnerability management, security/infrastructure design, risk analysis and mitigation, disaster/contingency planning, certification/compliance testing, data loss prevention, Network Security Strategies, Technical Documentation, industry standards such as ITIL, COBIT, ISO standards, PCI, SOX, Rollout/Implementation and User Training/Support preferred

223

Technical Account Manager Resume Examples & Samples

Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Proactively monitor client transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. technology, customer, and business leaders)
Partner with all internal teams to create a single, seamless LexisNexis face to the client
Manage/lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams. Will be the point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audiences verbally and in writing through a variety of communication tools
Serve as a trusted advisor to the customer in implementation and process decisions
Industry knowledge in AML/OFAC compliance, PEP/Negative media screening, regulatory knowledge and a solid understanding of how financial institutions operate
Strong communication skills and the ability to effectively work with external customers in a consulting capacity
Certified Project Management Professional (PMP) and Certified Anti-Money Laundering Specialist (CAMS)
Experience using Bridger / World Compliance screening tools
Degree educated in Computer Science, Management Information Systems, Engineering or Business discipline preferred – or equivalent job experience
Significant and and proven experience in technical support, customer contact position or customer advocacy role
The candidate must have working knowledge and been involved in medium to large scale systems implementation. VMS/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working knowledge of MS Networking
Excellent verbal and written communication skills, willingness to travel to domestic and international customer sites, PMP certification a plus , would also be beneficial

224

Technical Account Manager Resume Examples & Samples

Uses account planning tools, margin management tools, and electronic technology to develop and share account plans with appropriate stakeholders
Defines annual, value-creating customer/account goals consistent with regional and business strategy
Develops and builds relationships with internal and external customers and influencers at different levels. Builds on customer intimacy and becomes a reference / consultant for customers
Produces appropriate sales forecasts and is able to capitalize on/ compensate for market changes
Recognizes, anticipates, and solves customer problems resulting in business opportunities and revenue growth
Demonstrates sales excellence. Achieves sales goals and objectives as derived by business strategies and marketing plans
Established and possesses a thorough knowledge of rigid polyurethane technology. Understands and proactively analyzes customer’s product and service needs, industry, and business
Shares business, industry, and technical intelligence with Dow counterparts (marketing, research and development, tech service, customer service, product management, etc) to promote increased revenue and value
Constantly identifies new opportunities in the market and prospects to speed up growth and value creating
Advocates for customer needs internally
A minimum of 10 years of sales or technical service experience required
Availability to travel at least 50% of the time
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card)
Skills in (a) interpersonal effectiveness (b) listening (c) bias for action (d) chemistry and (e) adaptive for change and crisis management
Experience working with a variety of functions at the customer level; i.e. Technical, Purchasing, Engineering, Business Leadership etc
Experience with polyurethane chemistry is not required but

225

Technical Account Manager Resume Examples & Samples

Provide superior customer service and ensure long term business success
Ensure a resolute commitment to the overall customer and client experience
Opportunity management, conflict resolution, and strategic customer development, supporting the company’s goal of reaching financial and non-financial KPI (Key Performance Indicators)
Organize projects, track progress/requests/issues, lead customer meetings. Keep customers' interests in check while assuring Honeywell’s interest
Understand and explain any customer billing related queries and carry out billing adjustments as required
Support the sales process with technical expertise/knowledge on the product
Contribute to the product road map with ideas and suggestions based on interactions with clients

226

Technical Account Manager Resume Examples & Samples

Regular call with clients to review service quality, service issues, satisfaction with technical services, infrastructure requirements, systems capacity and other technical requirements
Work with their account team to execute sales opportunities and assist in the promotion of Thomson Reuters products and technologies
Establish and maintain a trusted advisor role to our client and own the client technical relationship
Call the clients to review all ongoing business, technical projects, service issues, maintain and drive mutually agreed project plans and issues lists , strategic migration activities (Eikon)
Maintain awareness of industry and regulatory directions and work with clients to implement required changes
Participate in developing technical account strategy with Accounts Managers Pre and Post sales support to provide technical solutions
Keep clients updated on Thomson Reuters technologies and product roadmaps for potential future sales
Project planning and co-ordination for client site construction and growing the business
Be the preferred coordinator contact for the account manager

227

Technical Account Manager Resume Examples & Samples

5+ years of experience managing relationships (if smart, 3-5 should be fine), cross-functional teams, programs, or products
Technical aptitude and familiarity with digital media data and distribution elements, formats, and platforms: XML, ONIX, Codecs, FTP, Encoding, DRM, etc.; knowledge of database, Excel, Access
Basic SQL skills OR Programming skills
Advanced programming skills(SQLand Python, etc)

228

Technical Account Manager Resume Examples & Samples

Respond to all Accounts via telephone or the web
Meet SLAs
Manage relationships with customers
Maintain excellent customer satisfaction level
Work with cross-functional teams when required
Find technical resolutions to unknown or new scenarios
Keep up to date with all eCW products and their enhancements
Professional telephone manner
Ability to handle difficult situations
Excellent attitude and spirit of cooperation
Detailed oriented with strong interpersonal and communications skills

229

Technical Account Manager Resume Examples & Samples

Own technical relationships with our partners and will drive and refine the partner engagement process around application preloads, integration and service launches
Responsible for managing day to day technical operations, data tracking and reporting, supporting marketing campaigns and all operational components of our mobile partnerships
Identify and implement process improvements in a data driven manner
Analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions, and manage time wisely in a fast-paced environment
4+ years of experience as a Technical Account Manager or Program/Project Manager roles in large online or mobile organizations
2+ years of experience in PM or Developer role supporting launch of new applications or rolling out new features for existing products, preferably in the Mobile ecosystem (carriers and OEMs)
Experience with all phases of the Software Development Lifecycle, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance
Experience with building or supporting mobile applications and understand the mobile ecosystem
Management and leadership experience
Master's degree in computer science, engineering or a related technical discipline
Experience in managing external customers and vendors, preferably in the Mobile ecosystem (carriers and OEMs)
Experience with Oracle, SQL, Data Warehouse or other reporting tools. Understanding of basic business analytics
Excellent oral and written communication skills and the ability to communicate clearly and effectively with developers, product managers, and senior business leaders
Strong technical, analytical and problem solving skills with proven experience to drive creative solutions

230

Technical Account Manager Resume Examples & Samples

Ensure customers are successful in using the Fortify on Demand portal
Manage and track customer entitlements (scans used vs. scans purchased)
Coordinate status calls and meetings with customers as needed
Troubleshoot customer issues with the FoD portal
Coordinate FoD resources (where appropriate)
Active Secret DoD Security Clearance or the ability to obtain one
Current CISSP or Security+CE certification
Bachelor’s degree in Information Technology or related field desirable but not required
One year customer facing experience

231

Technical Account Manager Resume Examples & Samples

Manage day-to day relationships with all IT teams to ensure service integration delivery meets or exceeds the Customer’s expectations
Familiarity with enterprise technology solutions to include conceptualization, business case development, and program management
Ability to solve problems involving remote and elusive symptoms often spanning multiple environments in a business area
Understanding of how IT affects an organization and ability to link it to redesigned business processes
Experience facilitating, leading or supporting business strategic and operational planning processes
Familiarity with IT Service Management (ITSM) and ITIL concepts
Must be currently eligible to work in the US for any employer without sponsorship

232

Technical Account Manager Resume Examples & Samples

Personally handle all customer defect and enhancement requests. This includes understanding not only the request but the root issue behind the request. Interacting with Global Product Managers, TPS teams, Engineering, and customer users is key to this process. Managing regular communication with the customer on status is also required
Manage all Technical Review Meetings (TRM’s) with a customer. These meetings will cover any major technical issue/opportunity across the entire APG portfolio. This specifically includes coordinating this meeting and driving all follow-up actions to closure, and ensuring that the desired outcome is realized and measured at the customer if applicable
Where new business opportunities are available, interface with sales and presales to ensure the proper offerings with the proper scope to meet customer opportunity and issues
For any high severity factory issues, act as the main point of contact and oversee correct closure of the event. Perform a follow-up (i.e. 8D process) to ensure all correction and preventive actions are tracked and driven to closure
Contribute to roadmap discussions on all offerings used by covered customer accounts
As available, participate on presales activities for other new customers in similar segments
Domestic and international travel up to 50%
Operational knowledge of typical factory automation and control systems with strong working understanding of use cases driving need for these systems. Includes MES, Dispatching, Scheduling, SPC, FDC, AMHS, Equipment Integration, R2R control, general information technology and database technology
Experience with software development business processes
Knowledge of semiconductor manufacturing business

233

Technical Account Manager Resume Examples & Samples

Identification of process improvement and management of change
Effective service delivery and escalation management
Sound technical knowledge of the Hosting Technologies

234

Technical Account Manager Resume Examples & Samples

Act as a technical contact to OEM & OES customers
Manage and support the organization in providing timely technical information to the customer to assure customer satisfaction
Support Product Management to gain firsthand knowledge about new technology trends
Manage discussions between the respective JCI Subject Matter Experts and the customer to influence customer on product and technology direction
Communication of technical deliverable status
Oversee, manage and/or prepare for customer relevant deliverables within technical swim-lanes
Provide technical interface to the Global Product Line and Global Design Engineering teams
Plan and execute regular open issue customer meetings to address technical concerns/inquiries with JCI internal teams
Manage customer specific release processes and deliverables through appropriate customer channels including electronic portals
Provide technical and application expertise to specific customers on existing and future products. Act as a go-to person for sales reps needing product knowledge and technical support for the assigned customers/geography
Work with Product Development and Product Management on competitive offerings and opportunities. Fully understand and clearly articulate the benefits of PS products to all levels
Set engagement priorities (collaboration, RFQ response, etc) for assigned customers/geography
Provide pre-sales technical assistance and product education: product functionality, qualifying prospects, customizing and giving demos, completing follow-up work, and coordinating technical aspects of RFQs
Interface with external Customer Engineering and Purchasing. Develop and maintain positive and proactive relationships with customer decision-makers to ensure that PS products and services are selected and specified by customers to the maximum possible extent
Analyze marketplace information in area of assigned accountabilities to assist in defining future product sales levels, potential customers and competitor threats
Validate technical fit to prospects requirements, determine scope of work, and contribute to overall pricing and proposal creation for the assigned customers/geography
Create customized technical implementation plans as part of the sales process
Develop and deliver customized demonstrations; prepare for technical communications
Support identifying internal product portfolio opportunities with short and midterm outlook

235

Technical Account Manager Resume Examples & Samples

The ideal candidate will have a 4-year degree (C.S./E.E. degree preferred)
3+ years of demonstrated corporate MIS experience in an enterprise support environment or an equivalent combination of education and experience
Candidates must have excellent organization, communication, project management, negotiation and problem solving skills
A proven understanding of corporate account business needs and knowledge of support industry is required. Current MCSE and previous account management and/or project management experience preferred
The position will require travel to local customer up to 80% and remote customer sites about 10-20%

236

Technical Account Manager Resume Examples & Samples

Manage full project lifecycle, scope, requirements gathering, cost estimation and planning, milestones follow-up, risk identification and final acceptance
Coordinate between different project stakeholders (GroupM Technology Team, GroupM Analytics Team, GroupM Accounts Team, GroupM Partners, Client teams from different departments, other third party vendors hired by client, project directors and partners)
Monitor and supervise all project steps: business requirements, design, implementation, testing, documentation, production rollout and end user training
Ensure a complete business solution is implemented on time and within budget
Financial management of billed hours across the Technology Team
5+ years project management experience
Proven experience with different SLDC processes
Educated to degree level, ideally in a computing or numerate subject e.g. IT-IS/Statistics/Computer Science/Management
Expertise with Project Management Tools, e.g MS Project, RedMine, SharePoint
Excellent communication skills; written and verbal, with the ability to explain complex concepts in a user friendly manner
Experience working in a fast paced digital marketing environment
Can-do attitude with the desire to develop professionally across the wider organisation
Understanding of key software development processes, database architecture, and data management
Strong knowledge of various coding languages
Ability to learn new technologies as the business evolves

237

Technical Account Manager Resume Examples & Samples

Own the overall post-sales technical relationship with partners and named customers, and be responsible for total customer experience for those assigned accounts. This will involve orchestrating the engagement across multiple stakeholders e.g. customer, partner/SI and multiple functions within Palo Alto Networks
Written and verbal communication skills in English and Japanese; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain impact in business terms
Technical experience in the Security Industry with specialization in either Network or Endpoint Security
Knowledge of Endpoint Security software (Antivirus, DLP, IPS, NAC)
Background in debugging broad, complex, and unique networks with mixed media and protocols
Background in Windows OS based applications (Installation, troubleshooting, Debugging)

238

Technical Account Manager Resume Examples & Samples

Successfully implement telematics projects at transport companies within the designated region (Southern Germany and Austria)
Identify and analyze customer needs
Install the hardware and give trainings to customers
Visit prospects together with the sales representatives
Visit existing customers on a regular basis
Participate in trade fairs and other exhibitions
Business management education with technical know-how
Several years of experience in the transport sector
Strong communication skills and proactive action
Very good knowledge of German and a good knowledge of English
Fluency of speech and self-confidence
Organizational skills and team spirit
Willingness to travel several days

239

Technical Account Manager Resume Examples & Samples

Submit and prepare all required documents to secure a technical approval from the customer
Ensure technical tire approval from vehicle manufacturer Distribute information about new customer vehicles & future requirements trends
Translate customer requirements into Conti Tire specific technical terms
Evaluate requirements and define internal actions to full – fill them
Support tire development engineer with latest information and experiences with the customer
Manage customer interface function as a local project manager off shore target approvals
Handle preproduction sample deliveries per customer specific requirements
Track customer satisfaction regarding quality, development and logistics
Organize customer events
Initiate actions in plants/ Conti organization to prevent future QM complaint
Maintaining & updating the documents in the document management system
Ensure training on customer IT & other tools as required
Bachelor’s degree in mechanical / automotive engineering or similar technical field
3+ years of relevant work experience
Strong written and oral communication skills in English
Experience in project management or strategy
3-5 years Tire industry experience, preference in tire development or testing
Works well in an ambiguous situations
Customer focused; sense of urgency to serve the customer
Bilingual in Japanese is plus, but not required
Extensive experience with Japanese OEMs

240

Technical Account Manager Resume Examples & Samples

Basic understanding of the online advertising space and research tools
Quick learner of new technologies, tools, and processes
Experience with Microsoft Office programs
Ability to multitask
Excellent communication skills *LI-HD#DES
1 year at a digital media company (advertising agency, publisher, or ad network)
Experience with planning or buying online video

241

Technical Account Manager Resume Examples & Samples

Relevant work experience in a customer-facing customer success, account management, customer support or strategic consulting organization
Self-motivated, proactive team player; demonstrated ability to provide innovative ideas to inspire customer loyalty and adoption
Strong interpersonal skills and experience building strong internal and external relationships; strong written and verbal communication skills
Proven track record of highly-professional customer service in a fast paced, dynamic environment
Diplomacy, tact, and poise under pressure when working through customer issues
Previous DNS and SaaS experience
Bachelor’s Degree or equivalent directly related experience

242

Technical Account Manager Resume Examples & Samples

Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise Services customers
Manage service delivery of a team of peers, leads through influence
Ability to interact communicate, strategize and influence at C-levels
Manage a diverse and complex scope of support issues. Solve complex support issues effectively
Manage/lead critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams
Assesse customers’ risks and needs and recommends appropriate service offerings to proactively address
Document recommendations formally via service delivery plan and presents to customer and virtual account team unit
Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust
Make good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups
Determine most effective method of problem resolution by utilizing internal resources
Share best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
Frequently establish and maintain relationships with Field Sales and MCS to execute on a service account/delivery plan
Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CIO-level leadership teams
Lead clients through ITSM driven improvements
Maintain a broader perspective, and identifies and evaluates opportunities to enhance the business through cross-group collaboration
Create influence strategies that cross organizational boundaries to achieve broad business goals

243

Technical Account Manager Resume Examples & Samples

Aggressively grow PSG’s business in its Broadbase by addressing traditional, and emerging, FPGA markets
Identify, and focus, on new accounts that could benefit from Intel PSG’s product offering
Develop, and drive, strategies and tactics to address new accounts working closely with channel partner sales and technical resources
Build strong, and lasting, relationships with customer engineering, purchasing, and management teams
Establish a winning mind-set, trust, and teamwork with channel partners
Identify and develop alternative sales channels outside of traditional distribution
Bachelor Degree in Electrical Engineering, Computer Science, Computer Engineering, or other related field of study - Prior sales, FAE, technical marketing, or other technical customer related experience in the semiconductor industry. - Experience in qualifying and developing new accounts as a trusted advisor Preferred (Additional) Qualifications - FPGA Experience and/or knowledge of Programmable Logic Devices (PLD), and/or embedded market / technology. - Fluent in English and French

244

Technical Account Manager Resume Examples & Samples

Develop strong technical understanding of all MicroStrategy products
Execute programmes to ensure that MicroStrategy is fully aware of the customer's adoption level,
Bachelors or equivalent degree in a business, technical, or related field
Overall knowledge of BI system architecture, operation and technical requirements, including

245

Technical Account Manager Resume Examples & Samples

Work closely with customers to understand their business needs and develop plans for continuous improvement
Provide technical support to customers; identify and resolve customer complaints
Work with internal groups to facilitate new product introductions, monitor lab testing results, and generate technical reports for customers
Actively drive projects forward by taking initiative and promoting communication
Engage in problem solving by performing system analysis and interpreting data, providing written recommendations to ensure customer operations are performing at optimal levels
Actively sell and support Nalco Champion innovations and technology in assigned customers to promote long-term business relationships
Role requires 30% travel
Bachelor's Degree in Science or Engineering
3+ years field or lab experience
Must be able to lift and carry 55+ pounds
M.Sc. degree (or higher) in Chemistry (or related field)
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
Strong oral and written communication skills with demonstrated ability to communicate and transfer technical knowledge to others
Prior experience that required excellent organizational skills managing many long-term projects
Account leadership experience
Strong work ethic and ability to prioritize and multi-task
2-6 years of experience directly related to oilfield chemistry and fluids testing

246

Technical Account Manager Resume Examples & Samples

Facilitate and ensure proper set-up of Zipline accounts, provide ongoing training and support to Zipline clients
Analyze incoming traffic for all partners daily, working with partners to minimize drops in scale
Develop and maintain comprehensive knowledge of partner setups with a focus on strong working relationships and consistent scale
Monitor expired audience’s to ensure there are no interruptions in data distribution
Ensure email prospecting campaigns are executed accurately and on-time, from coordination/set-up of lists/creatives/tags through deployment/reporting/invoicing
Ensure on-line display campaigns are executed accurately and on-time, from coordination/set-up of onboarding & distribution of audiences/creatives/tags through delivery/reporting/invoicing
Facilitate execution of social media queries, from client request through execution/delivery/invoicing
Ensure data distribution orders placed in Zipline execute and scale as expected with DSPs
Facilitate accurate and timely implementation of site tags / ID sync integrations for clients
Facilitate accurate and timely onboarding of client audiences into Zipline, from receipt of data files through distribution to DSPs
Ensure assigned data append jobs are fulfilled accurately and completely, from OMS job input through SFTP delivery of resulting file (includes jobs that involve third-party partner fulfillment)
Ensure accurate and timely delivery of data install jobs for clients
Develop and maintain knowledge of KBM Group Data Services products and best practices
Develop and maintain comprehensive knowledge of clients’ business with a focus on marketing strategies and expectations for results
Identify, assess and communicate product and process issues to appropriate departmental leads
Provide backup assistance to BDDs related to internal and external sales inquiries
Attend and participate in client reviews as required; travel might be required in some cases
Attend daily Zipline/IBI job review meeting
Develop and document operational process documentation as needed
Participate in product and system testing as required
Flexibility for extended office hours when necessary
Willing to handle additional responsibilities as assigned or required
Bachelor’s degree required, preferably in marketing, business, or information management
2-3 years of relevant experience required
Knowledge of Online Advertising Space
Relevant technical experience required; e. verifying pixels placed on client’s website, real-time data transfer etc
PC proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Ability to take direction from multiple people, prioritize and manage tasks, make good decisions with minimal supervision, and meet deadlines in a high volume workload environment
Ability to work in highly dynamic and changing environment
Strong problem solving and analytical skills, ability to be flexible and resourceful
Detail-oriented related to data entry, problem solving, and information/process analysis
Have excellent interpersonal, communications, and customer service skills
Must have a positive attitude, be assertive, and aspire to be the best
Contribute to an energized, collaborative, and entrepreneurial environment
Stay current in trends and developments in online advertising and related industries

247

Technical Account Manager Resume Examples & Samples

Perform technical reviews and share knowledge to actively identify and prevent issues
Gain an understanding of customers' technical infrastructures, hardware, and software needs
Deliver key Red Hat JBoss Middleware portfolio road-map updates and assist the customers with upgrades
Collaborate with the Engineering, Research and Development, Product Management, and Technical Support teams
Travel as necessary to visit customers
7+ years of professional Java coding skills extended through commercial experience
Extensive knowledge of the JEE platform
Practical experience with Java application platform and application server technologies like JBoss, IBM WebSphere, and Oracle WebLogic
Solid understanding of Java Programming APIs and popular Java frameworks
Proven ability and willingness to learn new open source middleware technologies
Ability to manage multiple issues and projects while maintaining a high level of detail
Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering premium support
Ability to explain information to customers in a clear and concise manner
Indian citizenship or permission to work in India

248

Technical Account Manager Resume Examples & Samples

Ensure assigned product penetration/production is increasing across existing customers
Ensure assigned product revenues are retained YoY
Pro-actively monitor assigned product penetration/production to spot patterns/issues beforehand and raise flag to AM/DOS. Recommend actions when possible
Support Operations/DOS in managing sales campaigns in the most efficient way
Support DOS in deep dives/business analysis/customer calls upon request
Ensure best practices/relevant information are shared across Sales and Operations team
Support assigned product growth/expansion
Spot upsell/cross-sell opportunities
International team´s advocate within Product/Tech
Tech support for Top accounts
Deep product knowledge
Deep industry and competitors’ knowledge
Technical understanding / Technical background
Minimum Bachelor degree or equivalent industry experience (e.g., business, marketing, hospitality leadership, etc.)
Experience in a sales or revenue management capacity within the hospitality industry preferred
Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
Detail oriented with a bias toward action (project management experience preferred)
Handles stressful situations well
Excellent written and verbal communication skills at all levels
Self-motivated, goal oriented, and able to work within a team as well as individually
Computer proficiency in Excel, MS Word, PowerPoint, salesforce.com, etc

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Technical Account Manager Resume Examples & Samples

2 years managing Information Technology teams or project teams
2+ years experience in a call center environment, with knowledge of Avaya and Cisco infrastructure preferred
Thorough knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques

250

Technical Account Manager Resume Examples & Samples

Evaluate product workflows and automation systems for AOS clients
Document client workflow and automation
Manage product and infrastructure issues to resolution
Plan environment and software upgrades and projects with Advent and client teams
Assigned account owner for Advent’s largest and most complex AOS clients
Advocate for client success throughout customer lifecycle
5 years’ experience in Advent technical support, systems support, professional services and/or account management
Deep knowledge of Advent Portfolio Exchange and Advent Custodial Data
Deep knowledge of back and middle office services such as account reconciliation, market data management, and account performance
Strong knowledge of data related workflow and automation in the Advent product platform, including 3rd party integration
Knowledge of networking topologies and virtualized systems such as VMWare and Citrix
Ability to manage multiple projects/responsibilities to planned deadlines and expectations
Ability to communicate information and conduct training effectively to a broad audience

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Technical Account Manager Resume Examples & Samples

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