Technical Solutions Engineer Resume Samples
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Technical Solutions Engineer Resume Samples
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SO
S O'Keefe
Shane
O'Keefe
30615 Feeney Wall
Phoenix
AZ
+1 (555) 303 0921
30615 Feeney Wall
Phoenix
AZ
Phone
p
+1 (555) 303 0921
Experience
Experience
Philadelphia, PA
Technical Solutions Engineer
Philadelphia, PA
Ziemann Inc
Philadelphia, PA
Technical Solutions Engineer
- Develop workflows
- Providing pre-sales technical assistance and product education to customers on-site as well as remotely
- Design, develop, test, deploy, maintain, and improve various technical solutions
- Work closely with our business development and partnerships teams
- Follow established standards, procedures and change management processes
- Create and maintain solution and operational support documentation and perform knowledge transfer to Service Desk and other IT support staff
- Perform second level incident and problem management in support of the above service offerings
Boston, MA
Technical Solutions Engineer Associate
Boston, MA
Hickle-Beahan
Boston, MA
Technical Solutions Engineer Associate
- Work closely with and manage issue-specific cross-functional teams composed of
- Flexible working time (important to understand customers of different cultures and nationality)
- Help in developing methods and best practices for delivering outstanding service
- Akamai's distributed network and an in-depth examination of the interaction between
- Like to believe in the concept, work hard and play hard!
- Demonstrate leadership and work independently to resolve complex technical problems, including escalation to our product engineers as necessary
- Strong team players who enjoy working in a fast paced team atmosphere
present
Boston, MA
Senior Technical Solutions Engineer
Boston, MA
Tillman-Kuhn
present
Boston, MA
Senior Technical Solutions Engineer
present
- Assist staff with installation and use of desktop environment and software not managed by HMS IT, such as MatLab, SAS, Stata, R,Shiny
- Provide (or assist with) documentation for all configurations, procedures and dependencies
- Strong industry knowledge - performance management, scaled solutions, and methodologies
- Management of sensitive data in a highly secured and regulated environment
- Taking responsibility for the assigned work and produces results as promised
- Shell and one other major scripting language
- In conjunction with the Associate Director for Research Informatics and Harvard Catalyst Informatics staff, support establishment of technical project plans and timelines
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Howard University
Bachelor’s Degree in Computer Science
Skills
Skills
- Excellent verbal and written communication skills and the ability to make decisions independently
- Broad knowledge of Dental Implantology, including CBCT and surgical case planning
- Deep knowledge and understanding of Dental CAD CAM technology, equipment and materials. Working understanding of Exocad, 3shape or DentalWings software
- Proficient understanding of electronic components, schematics and power systems for extraoral and 3D Equipment Specialist, or two years of clinical/lab experience and broad knowledge of Dental Implantology, including CBCT and surgical case planning, Dental CAD CAM technology, equipment, and materials for Clinical Applications Specialist
- Basic knowledge about OWASP top 10 attacks
- Knowledge about different Linux distributions, like Ubuntu and Debian
- Knowledge about smartcard login and SSO solutions
- Knowledge about different network protocols, including HTTP, HTTPS, FTP, TFTP, TCP/IP, UDP, etc
- Knowledge about 802.1x port security (certificate enrollment with SCEP)
- Excellent written and verbal communication skills
15 Technical Solutions Engineer resume templates
Read our complete resume writing guides
1
Technical Solutions Engineer Resume Examples & Samples
- Maintain a high level of proficiency in Adap.tv products, processes, and technologies
- Troubleshoot integration issues involving HTML, Flash, Javascript, mobile devices, and other video technologies
- Serve as a technical point of escalation for the Support team (for the more complex issues that
- Work closely with our business development and partnerships teams to Support team cannot resolve
- Develop tools for internal use by Adap.tv business teams as needed
2
Technical Solutions Engineer Resume Examples & Samples
- BS in Computer Science or a similar technical field, or equivalent work experience; MS a plus
- 3+ years experience working with web technologies including HTTP, HTML, Javascript, Flash, XML, etc
- Mobile app development experience is a plus
- Aptitude for, and interest in mastering new applications and platforms
- Strong interpersonal skills and a desire to interact with clients, engineers, and business analysts
- Strong problem-solving skills and attention to detail
- Open to limited travel to visit clients and prospects
3
Senior Technical Solutions Engineer Resume Examples & Samples
- Become technically proficient with PRPC tools
- Taking responsibility for the assigned work and produces results as promised
- Focuses on results and the measurement of desired outcomes
- Bachelors or Masters Degree in Computer Science and Engineering or equivalent
- Academic success in a technical field
- Experience in a Customer Support role for a software product is desirable
- Advanced competency is desirable in the majority of these areas. Expertise in at least three areas is desirable
- Operating Systems (specifically Windows, Linux, AIX, Solaris)
- J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
- Communication protocols and technologies (SOAP, MQ, JMS)
4
Technical Solutions Engineer Resume Examples & Samples
- Provide exceptional customer support and relationship management
- Respond promptly to customer, customer support, and engineering inquiries to handle and resolve customer issues
- Work with field engineers to assist on-site teams in resolving complex issues
- Become a subject matter expert in product functionality and use to drive customer based solutions
- Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Independent thinker, but good team player
- Excellent customer relations skills and organization skills
- Ability to work in a flexible, team environment
5
Technical Solutions Engineer Resume Examples & Samples
- Replicates and documents software issues and communicates to Product Management and Development
- Creates and utilizes best-practices for troubleshooting production support issues
- Services as a technical escalation point for urgent and impactful incidents
- Utilizes tools and business processes required to uphold SLA requirements
- BS with technical focus; Engineering, Computer Science, Information Systems, MIS preferred with at least 2 years of experience
- Technical expertise and proven problem solving skills
- Ability to work independently or within a team
- Experience with software testing/troubleshooting
- Ability to work under pressure in a fast paced environment
- Ability to effectively communicate technical resolutions
6
Technical Solutions Engineer Resume Examples & Samples
- Knowledge of common network protocols (TCP/IP, ICMP) and troubleshooting tools
- Excellent verbal and written communication skills, with proven ability to disseminate information in a clear and correct manner to business and technical audiences
- Familiarity with technologies like
- J2EE (using Tomcat and/or Websphere) or .NET architecture
- Web Services (SOAP, XML)
- Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.)
- SQL and databases
7
Technical Solutions Engineer Resume Examples & Samples
- Bachelor's degree and four years of related work experience or eight years related work experience post high school
- Three years experience with at least four of the following with expert level proficiency in one: IP Network Engineering, System Administration, Database Administration, Application Development, Performance Monitoring, Emerging Technologies, Security, Vendor Application Integration, Network Monitoring, Hardware Deployment, Capacity Planning and/or Protocol Support (TCP, DNS, SNMP, NFS, AAA, HTTP)
- Experience implementing, and troubleshooting complex computing systems
- Experience working hands-on in an operations environment including being on call 24x7 to support critical systems issues
- Experience with web development and scripting technologies (PHP, HTML, CSS, etc) and data manipulation
- Experience managing multiple parallel projects
- Technical knowledge and understanding of server operating environments, software platforms, and network management terminology
- Knowledge of Unix / Linux operating environment and associated services (Authentication services, Name services, Networking, Printing, etc)
- Knowledge of server virtualization and implementation strategies
- Knowledge of scripting languages such as PHP, JavaScript, Perl, Expect, Bourne, Korn, Java, Sed/Awk, Tcl/Tk, etc
- Experience troubleshooting complex application, system, and network related issues
- Experience identifying and correcting problems which impact operating efficiency by continually assessing the performance of computing platforms and related applications
8
Technical Solutions Engineer Resume Examples & Samples
- 30% Support the sales team; assist with pre-sales efforts in deriving and demonstrating business solutions; support customer with regards to technology; work with customers to identify and understand use cases; representing the product to customers and at field events such as conferences, seminars, etc.; acts as technical liaison to the Sales Team
- 30% Support the IT Team; communicate sales opportunities with IT Team; prepare IT cost estimates; assist with responses to functional and technical elements of RFIs/RFPs
- 20% Serve as the technical expert regarding MMS Auto Channel solutions
- 20% Provide input to Product and IT Teams with regards to market trends and future product requirements
- Ideal candidate must be self-motivated with a proven track record in technical product management and strong knowledge of technology
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and fast-paced timelines
- Must possess strong presentation and communication skills; both written and verbal
- Ability to document business requirements and provide technical responses to RFPs and RFIs
- Pre-sales technical support experience or technical business consulting, preferably presenting web application software
- Organized and analytical
- Prior familiarity of our products and line of business a plus
- Experience with Axure or other wireframing/prototyping tool a plus
- B.S. in Computer Science or a related field is preferred
- Willingness to travel about 10% of the time
- Solid experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)
9
Technical Solutions Engineer Resume Examples & Samples
- Work independently with our customers' technical teams on post-sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's infrastructure
- Design and implement solutions to address a given customer issue after gathering & understanding customer requirements
- Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer
- Develop methods and best practices for delivering outstanding service
- Become a Subject Matter Expert (SME) for 1 or more products/services and/or internet technologies
- Hands-on support experience with Enterprise on premise products - including experience troubleshooting networking and firewall connectivity issues
10
Technical Solutions Engineer Resume Examples & Samples
- Design and develop training solutions that include classroom instruction, online self-paced courses, and supporting documentation by working collaboratively with Platform Operations staff and subject matter experts
- Synthesize, edit, and organize technical material gathered from multiple sources to design engaging learning experiences
- Manage multiple projects simultaneously by clearly defining and adhering to project scope, meeting established deadlines, and communicating effectively
- Assess training effectiveness and identify training needs by working closely with the QA team and stakeholders
- Keep the training needs of the target audience at the forefront by staying abreast of changes in process and procedure
- Remain current with trends in instructional design and course production
- Bachelor’s degree or equivalent experience in engineering, science, English, or technical writing discipline
- 7+ years of experience designing and developing online courses with the instructional design process
- 3+ years of experience editing or writing about technical or complex subject matter
- 5+ years of experience working collaboratively with SMEs
- Excellent technical writing skills
- Strong graphic design skills
- Ability to take complex technical material and transform it into easy to understand and engaging online courses, documentation, and instructor-led course materials
- Strong understand of adult learning theory and ability to apply it to the design and development of training materials
- Strong ability to identify content gaps in material and the corresponding questions to ask in order to obtain the needed information
- Experience with multi-media based authoring tools such as Captivate, Lectora, and Articulate Storyline
- Experience managing multiple projects simultaneously that involve coordinating the work of multiple stakeholders
- Ability to maintain and build collaborative working relationships with SMEs and stakeholders
- Master’s degree in Education, Technology in Education, Technical Writing, or Journalism
- Experience with UNIX-based operating systems
- Experience working with learning management systems
11
Technical Solutions Engineer Resume Examples & Samples
- Bachelor’s Degree in Computer Science, Information Technology, or relevant engineering/ science fields
- 4+ years’ experience in technical support, engineering, IT or consulting
- 2+ years’ of prior customer-facing experience
- Knowledge of how the Internet works (HTTP and DNS)
- Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases
- Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service
- Problem solving ability, creativity to 'think-outside-the-box', proven track record in proposing and implementing new solutions for customers
- Strong relationship building skills, ability to positively influence the actions of others and works as a team player
12
Technical Solutions Engineer.associate Resume Examples & Samples
- Work closely with cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives
- Detailed knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
- Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
- Knowledge of web programming (HTML, JavaScript, ASP, JSP)
13
Technical Solutions Engineer Resume Examples & Samples
- Have ownership and lead all technical aspects related to implementation, customization, and optimization between Client and Criteo teams
- Interact with key technical Client contacts and proactively follow-up on ongoing technical issues
- Be the subject matter expert on installation and implementation of Criteo ads on both Desktop and Mobile environments
14
Technical Solutions Engineer Resume Examples & Samples
- Maintain a deep understanding of the Criteo product from a technical perspective
- Manage and coordinate client integrations to drive adoption of the Criteo Search product
- Solve client problems using a variety of analytical and technical tools including developing innovative solutions, troubleshooting client-side code, querying databases, and analyzing results
15
Technical Solutions Engineer Tokyo Resume Examples & Samples
- Manage and coordinate the technical integrations of new clients and partners Maintain a deep understanding of the Criteo product from a technical perspective and commercial perspective
- Work with the sales team to understand clients’ business objectives and develop custom solutions identified by the business objective
- Solve client problems using a variety of techniques, including developing innovative solutions, troubleshooting client-side code, and creating tools
- Technically design highly scalable Dynamic ad display campaigns in order to maximize the business value based on client’s objectives and their possible technical constrains
- Be the primary technical point of contact for the Sales and Account strategist teams, and define and manage deadlines commitments Lead custom projects in the form of proof-of-concepts in order to build business cases and make product and/or feature requests
16
Technical Solutions Engineer Resume Examples & Samples
- Lead all technical aspects related to Publisher, RTB & Supply Side implementation with Criteo
- Interact and consult with key technical contacts at Publishers
- Be the subject matter expert on Publisher implementation of Criteo ads on both PC and Mobile App environment
- Articulate requirements and benefits of implementing with various Publisher technology of Criteo and help Publisher’s business grown
17
Central Technical Solutions Engineer Resume Examples & Samples
- Improving and maintaining the Central Operations Ticketing System based on JIRA,
- Contributing to and maintaining the Central Technical Solutions knowledge base and Training materials around Criteo’s Advertiser Platform
- Analyzing, designing and undertaking actions with the objective of improving Central TS services’ productivity and reliability
- LI-JG1
18
Technical Solutions Engineer, Mid-market Resume Examples & Samples
- Strong interpersonal and communication skills across all levels of interlocutors
- Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
- Proactivity associated to a “can do” way of working
- Problem solving and a positive attitude in a fast pace environment
- Autonomous personality and interested in taking initiatives and lead on projects
- JavaScript and HTML knowledge as well as other programming languages
- Team spirit oriented, sharing best practices and open to train other team members
- Attention to detail to act as a consultant and be reactive in front of any potential situations
- Native/Fluent in Italian and fluent in English both spoken & written
- Passion for new media, internet trends and continual learning
19
Technical Solutions Engineer Resume Examples & Samples
- Support and maintain at highest levels of availability and performance the VMware Horizon Virtual Desktop Infrastructure solution including Workspace portal, RDSH, personalization (UEM), application delivery (App Volumes) and all other components and supporting infrastructure
- Lifecycle management of endpoint assets (desktops, laptops, tablets, thin clients, zero clients, etc.) utilizing current (SCCM) and future tools
- Support and maintain endpoint and mobile device management infrastructure and tools
- Build and maintain operating system images in compliance with organizational and information security standards using approved tools and methodologies
- Create and modify Active Directory GPOs and GPPs to implement uniform settings across users and devices
- Administer, maintain and enhance enterprise print solutions
- Perform second level incident and problem management in support of the above service offerings
- Create and maintain solution and operational support documentation and perform knowledge transfer to Service Desk and other IT support staff
- Utilize advanced troubleshooting techniques in solving complex problems. Effectively engage vendors in troubleshooting process and root cause analysis. Present to management remediation measures, root cause findings, and mitigation options
- Follow established standards, procedures and change management processes
- Establish and grow strong collaborative relationships with customers, team members, other IT staff, and vendors
- Participate in team on-call rotation for support of critical systems and upgrades after hours
- Recommend technology and process enhancements to improve service delivery
- Bachelors or Associates degree in Computer Science or related field and/or equivalent combination of education and experience
- 3 to 5 years experience in IT infrastructure and/or endpoint management engineering roles
- Recent and relevant experience in support of large scale Virtual Desktop Infrastructure solution leveraging VMware Horizon (View)
- Experience administering and maintaining endpoint management and/or mobile device management solution(s) including SCCM, AirWatch, Good, Mobile Iron or others
- Significant experience in administering Active Directory and utilizing GPOs and GPPs for user and endpoint management
- Experience working in mission-critical environments requiring highest levels of systems availability
- Excellent interpersonal, time management, organization, communication skills
- Track record of embracing change and acting as change agent
- Ability to telework effectively
- Vendor and/or industry certifications and/or demonstrated experience and competency in
- VMware Horizon (View)
- Microsoft Windows 7, 8 and 10
- Microsoft Windows Server 2008 and later
- Windows OS image development (preferably using MDT)
- Personalization technologies such as UEM or AppSense
- Server virtualization administration of VMware vSphere ESXi hypervisor
- Solid understanding and ability to troubleshoot TCP/IP networking including DNS and DHCP services
- Microsoft Office applications including Outlook
- Microsoft Office 365 (O365) including One Drive for Business
- PowerShell scripting experience is a plus
- ITIL certification is a plus
- App Stacking technologies such as VMware App Volumes or Unidesk experience is a plus
- Mac OS experience a plus
- Securing operating systems, browsers, devices, and working with PKI a plus
20
Technical Solutions Engineer Resume Examples & Samples
- Effectively articulate technology and product positioning to both business and technical audiences and lead strategic technical initiatives throughout the sales process and demonstrate NICE’s technical advantages
- Professionally and independently conduct discovery conversations and needs analysis for technical topics
- Pursue the technical sales process with a coordinated focus on solutions development through discovery and requirements gathering, personalized demo, validation and documented design across assigned product groups
- Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and match NICE customer technical capabilities to the products
- Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers
- Identify all technical challenges of the customer to assure complete customer satisfaction through all stages of the sales process
- Respond to customer inquiries regarding technical specification efficiently and effectively
- Seamless collaboration with the sales account managers and functional consultants fostering an integrated team approach to customer engagement
- Provide product feedback and work closely with product management to distill marketplace requirements into product enhancements
- Act as an integral team member working to achieve regional and team sales goals. Must be able to establish and maintain strong relationships throughout the sales cycle
21
Technical Solutions Engineer Associate Resume Examples & Samples
- Be part of an exciting intelligent platform team with emphasis on proactive support through tools, automation and process initiatives
- Provide mission critical support on cutting edge technologies with some of the best industry practices
- Solve complex technical problems for elite fortune 500 customers and issues reported from the technical staff of our customers related to Akamai’s products and Infrastructure
- Be part of a team that is equipped with state of the art streaming technology and troubleshooting methods
- Be part of an event support team supporting marquee events like IPL, Royal British Wedding and World Cup
- Demonstrate leadership and work independently to resolve complex technical problems, including escalation to our product engineers as necessary
- Demonstrate Customer Orientation: You are able to understand quickly what the customer wants and the associated technical and business impact
- Work with an English speaking, multicultural team, operating in different time zones
- Help in developing methods and best practices for delivering outstanding service
- Participate to share knowledge through creation of knowledge base articles about solved issues
- Flexible working time (important to understand customers of different cultures and nationality)
- Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences
- Must be able to resolve complex, highly technical issues; creative and able to "think-out-of-the-box", propose and implement new Solutions for customers
- Self-motivated and capable of managing multiple priorities and commitments
- Believe that today's youth can not only come with fresh and innovative ideas but also can reshape the team's objectives
- Like to believe in the concept, work hard and play hard!
22
Lead Technical Solutions Engineer Resume Examples & Samples
- Serve as a technical liaison between Product Management, Marketing and Operations to successfully deliver Hughes’ suite of solutions including wide-area networking, network security, VOIP and Wi-Fi to market
- Prototype new HughesON solutions that meet the market need in a scalable manner
- Perform system test and automation activities for services delivered
- Engage in demonstrations and technical discussions with prospective customers
- Function as the subject matter expert for Product Management and Sales Engineering teams
- Assist and train Sales Engineering on integration of technologies and solutions in customer environments
- Provide the technical know-how in RFP responses
- Guide Technical Solutions Engineers with documentation for the services delivered
23
Technical Solutions Engineer Resume Examples & Samples
- Experience implementing and troubleshooting complex computing systems
- Experience working hands-on in an production operations environment and responding to critical systems issues
- Technical knowledge and understanding of server operation environments, software platforms, and network management
- Knowledge of Unix / Linus operating systems and associated services (Authentication, DNS, Networking, etc)
- Knowledge of systems scripting languages such as PERL, Expect, Shell, etc)
- Experience troubleshooting complex issues through the entire stack
- Experience with proactive systems monitoring
- One year experience with at least two of the following: IP Network Engineering, System Administration, Database Administration, Application Development, Performance Monitoring, Emerging Technologies, Security, Vendor Application Integration, Network Monitoring, Hardware Deployment, Capacity Planning and/or Protocol Support (TCP, DNS, SNMP, NFS, AAA, HTTP)
24
Technical Solutions Engineer, Search Resume Examples & Samples
- A degree in computer science or technology-related degree with 2 years or more of experience as a software developer
- To be a great team player and a excellent communicator
- Abilities to troubleshoot and make fast diagnostics
- Front End (UI) expertise
- Experience with PHP and SQL
- Good knowledge of Javascript and libraries such as JQuery
- Knowledge of standard Linux & Windows servers
- Experience with BitBucket or other code versioning tools like Gitlab
- Good knowledge on SOAP and REST API like Google Adwords API
- Experience on Authorization framework OAuth 2.0
- To be fluent in English
- Strong communication skills to be able to discuss effectively with Criteo Product, R&D and Operations teams
- To be at ease in a fast-pace, dynamic environment requiring you to think and adapt quickly
25
Intern Technical Solutions Engineer Resume Examples & Samples
- Conduct research for innovation challenges, and review/supplement ideas on innovation portal
- Run innovation workshops and lead actions to turn employee ideas into business impact
- Support the creation of a flexible knowledge base for storing product and system information
- Support the creation of checklists for both safety and technical quality to be used as part of the bid process
- Support the development of a systematic technical review programme for existing projects
- Support the delivery of the Product Management aspects of the Integrated Business Planning processConduct technical reviews of bids and projects, as required
- Support the definition of technical solutions for our bids
- Elaborate on UK product requirements, as required
- Engineering experience or knowledge, i.e. work placement or internship
- Knowledge or understanding of railways and / or transportation
- Strong inter-personal skills Desirable
- Systems engineering knowledge and/or understanding would be beneficial, but not essential
- Experience in the adoption of new technology
- Experience in the delivery of innovation initiatives aimed at improving operational performance
- Knowledge of safe, high availability, resilient and secure solutions, concepts, engineering principles and processes
- Experience of identification, evaluation and decomposition of customer technical requirements
- Experience of winning and delivering business in the transportation sector
- Experience of winning and delivering similar technological solutions to non-transportation sectors
- Degree qualified in a scientific, technical or engineering discipline, or equivalent
26
Senior Technical Solutions Engineer Resume Examples & Samples
- Work closely with research leads, Associate Director for Research Informatics, and senior members of the Catalyst Informatics operations team to understand requirements and create technical specifications for secure computing solutions to support collaboration, data warehousing and clinical research tools and applications
- Provide (or assist with) data architecture and management for existing and upcoming applications, including mentoring staff in new project schemas, desktop components, development of new roles and use of the ODS ( Operational Data Store ) or central database
- In conjunction with the Associate Director for Research Informatics and Harvard Catalyst Informatics staff, support establishment of technical project plans and timelines
- Provide (or assist with) programming and solutions for database applications, including implementing requirements for new applications, and providing or assisting with data pulls from one place to another
- Support efforts to ensure that at all times the infrastructure and platform comply with HIPAA and all relevant regulations, standards and best practices related to the housing of PHI
- Provide (or assist with) documentation for all configurations, procedures and dependencies
- Provide (or assist with) bulk loading new data from various sources, cleaning and integrating data and developing SQL queries to automate processes as needed using application APIs
- Collaborate with Harvard Medical School IT and Harvard University IT (HUIT) on integration of resources and tools where necessary
- Assist staff with list pulls from the ODS as needed
- Assist staff with installation and use of desktop environment and software not managed by HMS IT, such as MatLab, SAS, Stata, R,Shiny
- Management of sensitive data in a highly secured and regulated environment
- At least one major relational database
- Shell and one other major scripting language
27
Technical Solutions Engineer Associate Resume Examples & Samples
- In depth knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
- Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
- Great problem solving skills with the ability to resolve complex, highly technical issues, often under time pressure
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
- Ability to manage multiple priorities, commitments and projects
- Programming knowledge and experience (Perl/shell scripting or Java preferable)
28
Technical Solutions Engineer Resume Examples & Samples
- Empathy with our customers and their problems through experience in a Unix/Linux systems administration or development role
- Puppet Certified, a plus!
- Language - Dutch
- Experience in a solutions engineering or performance engineering role
29
Technical Solutions Engineer Resume Examples & Samples
- Experience working with Avaya Legacy and Nortel Heritage voice PBX’s
- Experience in the Communications or IT industry,technical,help desk or telephone solution positions
- Experience with data or network solutions
- Bachelor's degree in Computer Science, Telecommunications or Electrical Engineering or equivalent
- Ability to read, understand and communicate technical document content
- Business skills, including time and customer management
- Product or industry certifications, such as Avaya, Microsoft, Cisco, Juniper, Extreme, Linux
- Demonstrated technical skills in IP Telephony or Network Design
- Willingness to travel to US locations
30
Jetadvantage Technical Solutions Engineer Resume Examples & Samples
- Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering
- Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program
- Provides Technical Sales support and thought leadership for direct and indirect routes to market for JetAdvantage solutions
- Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule
- Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
- Drives innovation and integration of new technologies and quality initiatives into projectsand activities in the manufacturing and/or engineering organization
- Leads and provides guidance and mentoring to less-experienced staff members
- PMP, PMI, ITIL certifications a plus
- Strong technical knowledge of software applications, software solutions, IT networks and systems
- Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources
- Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels
31
Technical Solutions Engineer Resume Examples & Samples
- Design, develop, test, deploy, maintain, and improve various technical solutions
- Manage individual project priorities, deadlines, and deliverables
- Propose and sponsor innovative project ideas
- Effectively communicate to a variety of audiences
- Highly motivated to identify emerging technology and increase knowledge
- Participate in team environment, offer new ideas and defend/challenge existing ones
- A Platform Engineer blends the following skills: Desktop Engineer, Solutions Architect, and Technical Project Manager
- Preferred: BS degree in Computer Science, similar technical field of study, or equivalent practical experience
- Application/OS/Device engineering experience in one or more general purpose areas
- Experience working with two or more from the following (or similar) technologies: SCCM, Jamf, XenApp, App-V, PowerShell, MDM, MAM, AWS, Azure, OSD, Virtualization, SCORCH
- Master’s degree, further education or experience in engineering, computer science or other technical related field
- Experience with one or more general purpose programming languages including but not limited to: JavaScript, C/C++, C#, Python
- Interest and ability to learn other coding languages as needed
32
Senior Technical Solutions Engineer, Inapp Resume Examples & Samples
- Develop technical expertise in next generation mobile app advertising platforms
- Work in a fast-paced innovative environment and be cool under pressure
- Lead all technical aspects related to our partners’ integrations with Criteo
- Communicate and coordinate with our Partners product and R&D teams to ensure partner integration is delivered right on time
- Act as the bridge between the Product and our Partners by gathering market insights and product feedbacks, and sharing them internally and externally
- Support the rollout of product features to local teams and our partners
33
Workstation Technical Solutions Engineer Resume Examples & Samples
- Strong communication skill and technical skills
- Have strong project problem solving skills
- Knowledge of driver and software requirements and debug skills
- Web programing
- Driven self starter
- Able to work in lab and team environment
34
Technical Solutions Engineer Resume Examples & Samples
- Provide professional, courteous and prompt escalated technical support to both internal and external clients and colleagues and act as Technical contact with the customer during the whole incident lifecycle
- Incident identification and logging
- Research and resolve highly complex customer issues in an accurate and timely manner as specified within company standards and guidelines
- Resolve live-line calls as needed or directed by supervisor
- Incident categorization, raising Request for Change (RFC, CR) to change management process when needed
- As part of a team, perform RCA and contribute necessary data for trending defect rates and perform statistical analysis of data
- Dispatch parts and field engineers exercising judgment to support and balance organizational objectives of cost reduction and improved customer satisfaction
- Perform on site activities when required
- Document issues and resolutions thoroughly in the CRM and authorize replacements and validation check of field dispatch work requested by remote support team and edit and/or create trouble shooting or training documentation for related products
- Communicate with internal and external sources (within Carestream) regarding escalated customer support issues
- Travel and assist as needed with delivery of yearly events such as trade shows, users meetings, external/internal trainings as needed
- Travel internationally as required to attend training at manufacturing facilities or training centers related to product launches and product certification
- Troubleshoot equipment to the electronic component level to determine root cause for defect correction purposes
- Troubleshoot and test software issues to provide reproducibility and information that can be acted on for defect correction and Problem identification
- Submit detailed and accurate documentation in the appropriate internal systems of all work performed
- Create and publish knowledge for distribution and provide updated communication of new findings to Remote Support and Field regarding identified solutions, defects, or other valuable information
- Develop, deliver and maintain training and training materials for field and remote support to include interim hit trainings to cover high impact issues occurring in the field base
- Create, publish and maintain procedures, policies or other internal documentation as needed for training, testing, troubleshooting, etc
- Responsible for approval of modification requests to standard installation protocols and proposing modifications for non-standard installations or challenging site requirements. Develop optimal solutions for military dental deployments and 3rd party integrations as needed
- Manage high workload and balance multiple simultaneous priorities and objectives
- Participate in international conference calls with manufacturing/R&D teams to escalate defects for resolution and represent Global Service in Gate participation as requested
- Provide input for new products, features, product usability and supportability
- Participate in TTS, beta during initial product launch as part of a team to identify and present solutions, modifications, enhancements not limited to packaging, cosmetic, electrical component and wiring configurations and supportability issues
- Responsible for providing input to system specifications, selection of computers and internal components used for acquisition
- Responsible for design and maintenance for pre installations site survey documentation
- Responsible for Test Bench deployment for testing components with equipment, maintenance of test protocol and procedure to manufacturing specifications
- Maintain and manage internal labs, inventory, tools and equipment to ensure functionality and usability
- Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
- Proactively report any potential risk in terms of data integrity, data security, legal impact or service interruption
- Follow proper procedures and protocol and adhere to appropriate external and internal regulatory compliance
- Conduct all business with integrity and professionalism and maintain ethical standards
- Support and promote a healthy, professional and positive work environment
- Perform tasks as assigned by supervisor
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Applied Technical Solutions Engineer Gaspac Resume Examples & Samples
- Knowledge in application, materials, standards, specifications review, basic calculations for flow, orifice, pressure drop etc. and troubleshooting of mechanical seals will be a distinct advantage
- Ability to read, analyze and interpret engineering specifications &/or drawings
- Ability to define problems, collect data, establish facts, distinguish between relevant and/or irrelevant contributing factors and draw valid conclusions
- Ability to communicate and present well to customers on bad actors resolution. Customer facing skills
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Technical Solutions Engineer Resume Examples & Samples
- 8 + years exposure to several other disciplines/specialty areas such as HyperV, VMWare and Citrix hypervisors, and Microsoft SQL server clusters, SME knowledge of one or more other disciplines / specialty areas such as VPN, Netscaler (or other load balancing) & Backups\DR
- Familiar with UCSD technology and automation associated with environment builds
- Extensive knowledge of system architecture, including networks, server and workstation hardware and software components
- Extensive knowledge of 3rd party/McKesson product integration
- Up to 25% travel
- Excellent oral and written communication skills to effectively interact with internal and external customers and department staff, as described above
- High level of analytical, planning and organizational ability
- Ability to effectively communicate with others; performs work in a team environment, and relays necessary information as appropriate
- Requires specialized depth and/or breadth of expertise across all applications and multiple platforms
- Interprets internal and/or external business issues and develops best practice solutions
- Solves complex problems related to application integration and automated hardware builds
- Takes a broad perspective to identify innovative solutions for applications/hardware that will be a value add to Hosting customers
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Technical Solutions Engineer Resume Examples & Samples
- Drives and develops the technical sales part of customer engagements
- Develops and maintains long-term relationships with clients and partners by managing and interpreting their current and upcoming requirements
- Helps in the design of custom-made solutions
- Making technical presentations and demonstrating how a solution meets clients needs
- Validates the architecture, use cases, sizing
- Prepares answers to the technical part of incoming tenders/RFPs
- Prepares pre-sales technical solution descriptions
- Drives Proof Of Concept trials
- Acquires a solid and in-depth understanding of customer's technical requirements and uses this knowledge to develop the most relevant solution
- Contact person for the implementation of customized solutions
- Providing pre-sales technical assistance and product education to customers on-site as well as remotely
- Arranging and carrying out product training
- Closes deals and supports the customer
- Working on after-sales support services and providing technical back up as required
- Liasing with other members of sales team and other technical experts
- Provides feedback on potential product improvements to the product development team
- Cooperation and information exchange with 2nd Level Support
- Strong knowledge and hands-on experience with server-based solution – minimum of 5 years prior experience
- Experience and understanding of middleware components namely Citrix, VMWare, Microsoft
- Good background in understanding and knowledge of network management software systems and their interaction/integration with network elements
- IP networking (physical & virtual), including multicast
- Virtualization(ESX, XEN, etc.)
- Linux know-how for trouble-shooting and scripting languages
- Data & web applications
- Knowledge in database handling and scripting (Microsoft SQL Server)
- Experience in developing and presenting solution designs as part of pre-sales activities
- Strong presentation and communication skills
- Accept regular travels in the region and occasionally transcontinental
- Enjoys working in a team environment and being part of a fast growing company
- A self-starting and highly motivated individual who wants to win in competitive situations
- Citrix – XenApp / XenDesktop 5.x, 6.x and 7.x, including the Citrix receiver client (preferred Linux)
- VMware 6.x and 7.x, including the Horizon View client (preferred Linux)
- Microsoft Remote Desktop Services 2008 R2, 2012 R2 and 2016 including the RDP client (preferred Linux)
- Microsoft SQL Server 2008 R2 and higher, including the Management Studio, rights management and application roles (SQL scripting useful)
- Knowledge in setting up a Microsoft Certification Authority
- Knowledge about 802.1x port security (certificate enrollment with SCEP)
- Knowledge about different network protocols, including HTTP, HTTPS, FTP, TFTP, TCP/IP, UDP, etc
- Knowledge about smartcard login and SSO solutions
- Knowledge about different Linux distributions, like Ubuntu and Debian
- Basic proficiency in German preferred but not neccesary
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Senior Technical Solutions Engineer Resume Examples & Samples
- Experience using Puppet or other configuration management tools in a production environment
- Strong industry knowledge - performance management, scaled solutions, and methodologies
- Familiarity with and excitement about Open Source
- Job applicants for certain jobs may have a criminal background check as part of the employment hiring process
- BA or BS degree in computer science or a related field
- Professional services experience in an open source or enterprise software company
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Applied Technical Solutions Engineer Resume Examples & Samples
- Knowledge in application, material, standards, specifications review, auxiliary design, flow calculation and
- Ability to negotiate effectively with internal and/or external customers when required
- Ability to define problems, collect data, establish facts, distinguish between relevant and/or irrelevant
- Competence in MS Office applications. Knowledge in AutoCAD and design / application skills will be of
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Technical Solutions Engineer Resume Examples & Samples
- Should have good knowledge on debugging applications like tcpdump, fiddler
- Positive attitude and eagerness to learn
- Extremely good spoken and written communication skills
- Ready to work in 24/7 environment
- Prior experience on Web application security devices or Application delivery controllers will pose an added advantage
- Basic knowledge about OWASP top 10 attacks
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Technical Solutions Engineer Resume Examples & Samples
- Manage and coordinate major client integrations to drive revenue
- 2-4 years of relevant work experience
- Hard working, team-oriented, bright, creative, cooperative, and exceptional problem solving skills
- Early adopter to technology, passion and interest in global e-commerce markets
- Basic understanding and working knowledge of databases
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Technical Solutions Engineer Italy Resume Examples & Samples
- Engineering background with a computer science related degree
- Junior profiles accepted
- Ability of reviewing and debugging code in the following software languages: HTML, JavaScript, SQL, XML
- Ability to work on multiple projects at once, prioritize and execute a large number of tasks
- Experience in online advertising and developer background are a plus
- You are fluent in Italian and English
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Technical Solutions Engineer Resume Examples & Samples
- Seamlessly design and implement highly scalable Dynamic ad display campaigns
- Drive technical integrations with advertisers and mobile partners
- Communicate and coordinate with clients and partners to drive success of partnerships and guide product enhancements
- Drive product innovation by presenting market feedback to Product teams and creating short term workarounds
- Support local teams across different offices in their day to day analysis, technical troubleshooting and requests
- Create and improve internal tools and business processes
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Technical Solutions Engineer Resume Examples & Samples
- Lead technical integration with Premium Publishers leveraging our proprietary solutions and products
- Interact and consult with our Publishers technical contacts in order to guarantee optimal Adserver set up
- Be the subject matter expert on Publisher implementation of Criteo ads on both Desktop and Mobile App environment
- Articulate requirements and benefits of implementing with various Publisher technology and increase Publisher’s business growth
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Technical Solutions Engineer Resume Examples & Samples
- Bachelors of Science Degree in Electrical, Computer, Mechanical, Industrial Engineering or other equivalent engineering program
- An Associate’s Degree will be accepted if coupled with extensive relevant field/design experience and or relevant Military training/education
- Proficient understanding of electronic components, schematics and power systems for extraoral and 3D Equipment Specialist, or two years of clinical/lab experience and broad knowledge of Dental Implantology, including CBCT and surgical case planning, Dental CAD CAM technology, equipment, and materials for Clinical Applications Specialist
- Proficient understanding of standard tools used in and service and testing of electronic, mechanical and computer systems
- Capable of moving test equipment from a vehicle to and from the customer site
- Deep knowledge and understanding of Dental CAD CAM technology, equipment and materials. Working understanding of Exocad, 3shape or DentalWings software
- Broad knowledge of Dental Implantology, including CBCT and surgical case planning
- Computer and Networking Skills required
- Excellent verbal and written communication skills and the ability to make decisions independently
