Technical Solutions Representative Resume Samples

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T Welch

Thora

Welch

44474 Satterfield Prairie

Chicago

+1 (555) 111 1409

44474 Satterfield Prairie

Chicago

Phone

p +1 (555) 111 1409

Experience Experience

Dallas, TX

Technical Solutions Representative

Dallas, TX

Considine, Wyman and Boyer

Dallas, TX

Technical Solutions Representative

Working knowledge of current PC operating systems, and common types of software including those used for connected devices
Begin to partner with and assist the Sales Pursuit team
Working independently while using standard protocol to respond to more complex customer issues
Work is regularly reviewed by Supervisor or Team Lead
Create "How To" videos to aid technicians in the support process
Create "how to" videos to aid technicians in the support process
Log all call activity into the Call Management System and share information in the knowledge base for both internal and external customers

Phoenix, AZ

Print Technical Solutions Representative

Phoenix, AZ

Bruen-Purdy

Phoenix, AZ

Print Technical Solutions Representative

May act as a mentor to lower level employee working on similar hardware and software
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise)
See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Participates in projects for process or quality improvements
May act as a mentor and may provide some lead support to other non-exempt employees
Participates in projects and provides resolution and feedback based on analysis

present

Boston, MA

Technical Solutions Representative / Lead

Boston, MA

Schultz, Schuppe and Bayer

present

Boston, MA

Technical Solutions Representative / Lead

present

Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements
Create "how to" videos to assist technicians in the troubleshooting process
Proactively assist customers to avoid or reduce problem occurrence
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues
Working from a standard protocol, utilizing a documented process to respond to customer issues
Billing and account management
Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers

Education Education

Associate’s Degree in Electronics

Quinnipiac University

Associate’s Degree in Electronics

Skills Skills

Knowledge, experience and updating Knowledge Management systems
Ability to troubleshoot, analyze, and resolve customer issues using available tools and resources
Knowledge of Knowledge Management Systems and appropriate documentation to the system
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Knowledge and experience using Knowledge Management systems
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Excellent verbal and written communication skills and the ability to make decisions independently
Ability to follow policies and procedures to respond to customer inquiries or escalate as appropriate
Utilize customer satisfaction survey tools available, analyze results and report CSR performance

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Technical Solutions Representative Resume Examples & Samples

Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Has recognized technical skill in PC's and Notebooks
Confident telephone manner
Fluent in English language with excellent oral and written skill sets
Communicating with major account customers in a 24/7 environment
Proficiency in Office Technology
Willingness to participate in non-standard working-time models (e.g. shift, call availability, etc.)
Accuracy

Technical Solutions Representative Resume Examples & Samples

Completion of Secondary/High School or above
Completion of formal technical training (3+ years)
Professional experience in technical areas
Product-oriented certificates (e.g. MCSE)
Broad technology knowledge (Operating systems, Hardware)
Willingness to participate in non-standard working-time models (e.g. shift, call availability, etc...)
Clear communication skills

Technical Solutions Representative Resume Examples & Samples

Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Experience in customer facing role, technical remote support, telephone support, resolve complex technical problems sufficiently through verbal description via telephone or e-support
Can confidently diagnose problems to hardware or software component level
Has ability to train team members regarding existing and new technologies in lab environment
Collaborates closely with coworkers on resolving issues and helps reproduce issues in lab environment
Knowledge, experience and updating Knowledge Management systems
Participates in projects and provides resolution and feedback based on analysis
May act as a mentor and may provide some lead support to other employees
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Proactively assist customers to avoid or reduce problem occurrence

Technical Solutions Representative Resume Examples & Samples

Act quickly to resolve customer issues
Identify and relate to user’s different skill levels, and respond appropriately
Explain technical terms, issues, and processes clearly over the phone
Perform logical troubleshooting – ask appropriate questions to get a comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution
Provide detailed case logging, showing good writing skills. Case notes must be clear and comprehensive
Must have at least 1 year of successful experience in a contact center environment
Must be able to work a flexible schedule within a 24x7x365 operation
Working knowledge of current PC operating systems, and common types of software including those used for connected devices
Familiar with basic Internet concepts (i.e. DHCP, NAT, Port Forwarding)
Advanced understanding of networking, including wireless
A+ Certification or equivalent knowledge is a plus
Articulate in oral and written communication
Must be able to successfully lead a customer through troubleshooting/resolution steps over the phone, without visual cues
Able to handle and retain regular updates and changes to policies, procedures, etc
Demonstrated flexibility and ability to deal with ambiguity
Demonstrated ability to handle sensitive/confidential information
Demonstrated problem solving and decision making in pressure situations

Technical Solutions Representative Resume Examples & Samples

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
Experience in customer facing role, remote support, telephone, esupport, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming

Technical Solutions Representative Resume Examples & Samples

Superior skills in both written and verbal communication
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology
Knowledge of Knowledge Management Systems and appropriate documentation to the system

Technical Solutions Representative Resume Examples & Samples

High school diploma or equivalent; college degree preferred
Degree, training or experience in the IT industry preferred
Previous automotive experience in customer service, dealer systems, or dealer operations preferred
Technical aptitude/computer literacy, including familiarity with Windows, Office applications, and Internet browsers, as well as basic computer terminology
Ability to use telephone and computer systems to respond to customer inquiries
English language proficiency; Spanish or Québécois French desired
Ability to work different shift schedules
Ability to troubleshoot, analyze, and resolve customer issues using available tools and resources
Ability to follow policies and procedures to respond to customer inquiries or escalate as appropriate
Ability to interact effectively with customers, peers, and leaders
Ability to meet or exceed all established performance metrics
Effective listening skills
Passion for customer service
Professional verbal and written communications
Decision-making and problem-solving skills
Ability to multitask and demonstrate time management skills
Ability to function as part of a team working toward common goals
Flexibility to learn and adapt to process and procedure changes
High levels of accuracy and reliability
Ability to work independently in a fast-paced environment
Self-motivation and organization
Ability to handle difficult situations and overcome objections

Technical Solutions Representative Resume Examples & Samples

Up to 6 months of prior general experience, or equivalent college level Education, required
Articulate in standard written and verbal communication skills
Demonstrated basic experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Demonstrated knowledge of problem solving skills
Excellent fluency in language to be supported. (English, Spanish, French)
Demonstrated basic experience in a phone based remote role

Technical Solutions Representative Resume Examples & Samples

AME (America)
UK&I (United Kingdom & Ireland)
RSA (Republic of South Africa)
INDIA
SEA/SPR (Malaysia, Philippines, Singapore, Australia, New Zealand)
Experience in a phone based remote role, e-support or e-chat

Technical Solutions Representative Resume Examples & Samples

High school education or Equivalent
To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education
Articulate in excellent written and verbal communication skills
Experience in a phone based remote role, esupport, e-chat, or similar

Technical Solutions Representative Resume Examples & Samples

Bachelor certification
Experience in phone based customer facing role remotely
Printer hardware knowledge essential
Printer software knowledge desirable
Accuracy in data entry – high attention to detail
Familiarity with computer and printer technology
Working experience with providing call service to internal or external customer is preferred

Technical Solutions Representative Resume Examples & Samples

Working independently while using standard protocol when needed to respond to customer issues
Moderate judgment is used to supplement the outlined process
Ssuccessfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Participates in projects for process or quality improvements

Technical Solutions Representative Resume Examples & Samples

Working from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty)
Work is regularly reviewed by Supervisor or Team Lead
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level Education, required
Excellent fluency in language to be supported. (English, Spanish, French,

Technical Solutions Representative Resume Examples & Samples

Provide second-level phone and web based support to both customer-facing field technicians and Canon resellers who are diagnosing problems with and repairing Canon digital copiers' hardware
Troubleshoot problems and recommend solutions using technical expertise, reference data contained in the Canon documented resources and re-creating difficult problems in a lab environment
Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers
Create "How To" videos to aid technicians in the support process
Two years demonstrated technical proficiency within the imaging industry is required
Some Proficiency in the technical troubleshooting and repair of Canon digital products preferred
Must have a basic understanding of computer platforms and the ability to flash hardware, update system software and load print drivers
An Associate's degree in Electronics is required or equivalent training in military or trade school

Lead Technical Solutions Representative Resume Examples & Samples

Six years or more of demonstrated technical proficiency within the imaging industry
Four or more years demonstrated advanced proficiency in the technical troubleshooting and repair of Canon digital products is required
Must have working knowledge of computer platforms and the ability to flash hardware, update system software, load print drivers and configure device connectivity
An Associate's degree in Electronics is required. Bachelors degree preferred
Canon ATSP Certification required
The position may require some light travel

Technical Solutions Representative Resume Examples & Samples

You will provide second-level phone and web based support to both customer-facing field technicians and Canon resellers who are diagnosing problems with and repairing Canon copiers' hardware
Troubleshoot problems and recommend solutions using technical expertise, re-creating difficult problems in a lab environment and reference data contained in Canon documented resources
Log all call activity into the Call Management System and share information in the knowledge base for both internal and external customers
Create "how to" videos to assist technicians in the troubleshooting process
Four years demonstrated technical proficiency within the imaging industry
Two or more years demonstrated proficiency in the technical troubleshooting and repair of Canon digital products is required
Must have working knowledge of computer platforms and the ability to flash hardware, update system software and load print drivers in area of primary specialization, along with complete working knowledge of all Canon digital products in primary area of responsibility
Completion of Network+ Certification, OR Completion of an approved vendor Training or certification

Technical Solutions Representative Resume Examples & Samples

Working more independently and from a standard protocol to respond to customer issues
Moderate judgment may be used to supplement the outlined process
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise)
Work is reviewed periodically by Supervisor or Team Lead
Excellent fluency in language to be supported. French

Technical Solutions Representative Resume Examples & Samples

Customer support service center consists of the Customer Service Support and sales team offering customer service, sales and technical support to a wide variety of countries
The Customer Support service operates 24 hours
The aim of the call center is to deliver high quality technical support via phone, email or chat to our customers who use or would like to use our software applications
The Technical Solutions Representative will receive all English language customer concerns and issues and provide superior Customer Service and / or Technical Assistance to customers by e-mail, chat and phone
The Technical Solutions Representative is asked to concentrate on only one or the other support channel. The must be able to work in all three support channels (e-mail, hat and phone) at any given time and at the request of their superior
The Technical Solutions Representative is responsible for and has access to all resources available to provide a resolution to a customer’s problem
Minimum education of 2nd year college graduate
Fresh Graduates with excellent communication skills in English
Minimum of 1 year customer service experience, preferably in call center
Experienced online/sales agents-soft sales, upselling, customer/client subrcription management

Technical Solutions Representative Resume Examples & Samples

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team
1 year experience in relevant technologies and customer support environments
Relevant industry qualification/certifications highly desired
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Phone and remote support experience. E-support experience

Print Technical Solutions Representative Resume Examples & Samples

Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise)
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements
Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education
Experience in customer remote support, telephone, e- support, e-chat or similar
Good technical skill in the range of products supported within relevant product lines; for example Laserjets, Officejets etc
Collaborates with CC on resolving issues

Technical Solutions Representative Resume Examples & Samples

Demonstrated skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups
Demonstrates the ability to solve common problems and to provide immediate solutions
Associate’s degree or above in technical area or a minimum of eighteen months experience in technical related field
One (1) year experience in a technical service-related field preferred
Language requirements are defined by Geography
Software Product Family positions will require working knowledge of SQL, Citrix, Windows, networking…
Require demonstrated aptitude for logic and screen human harmony

Technical Solutions Representative Resume Examples & Samples

Working independently while using standard protocol to respond to more complex customer issues
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
May act as a mentor and may provide some lead support to other non-exempt employees
High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment

Technical Solutions Representative / Lead Resume Examples & Samples

Observe and evaluate calls, using a standard evaluation form, by auditing calls in progress or recordings
Provide recommendations to the Quality Manager regarding process improvements to improve the quality of service to include information on impact to the business and speed of resolution
Collaborate with and assist supervisors in developing and implementing quality improvement programs
Provide training and coaching to CSRs on key areas for improvement
Evaluate performance as it aligns with customer service level metrics and report on CSR effectiveness
Identify trends that may require training in specific products or processes
Coordinate across the enterprise with third party vendor to ensure consistency in evaluations
Attend calibration sessions with management, third party vendors and others as needed
Utilize the customer satisfaction survey tools available, analyse results and report CSR performance
Meet or exceed the target number of evaluations on a weekly basics
Extensive Knowledge of call center best practices and customer service quality practices, telephone skills, customer service and quality technical support
Demonstrated communication skills that require coaching, listening, interpreting, clarifying and confirming results with management, staff and external vendors
Working Knowledge of MS Office® tools
Bilingual skills in Spanish/English, preferred

Technical Solutions Representative Resume Examples & Samples

Extensive experience with desktop hardware, software applications, operating systems and network connectivity
Expert technology problem solver
Proficiency in Windows operating systems and software
Proficient with PC hardware and with Mobile Devices

Technical Solutions Representative Resume Examples & Samples

Analytical and resourceful problem-solving skills
Ability to research the facts and analyze the situation before making a decision
Confidence in making and committing to a decision
Ability to prioritize and manage multiple tasks to completion, in a timely manner
Proper telephone etiquette
Aptitude for learning and recalling details
Computer literacy, technical aptitude and familiarity with basic office software systems
Ability to work independently and in a team setting
Flexibility to work different shifts with the possibility of overtime, when needed
Effective listening skills and outstanding verbal communication skills

Technical Solutions Representative Resume Examples & Samples

Observe and evaluate calls, using a standard evaluation form, by auditing calls in progress, or recordings
Extensive Knowledge of call center best practices and customer service quality practices
Extensive Knowledge of telephone skills, customer service, and quality technical support
Bilingual in Spanish/English preferred

Technical Solutions Representative Resume Examples & Samples

Observe and evaluate calls, using a standard evaluation form by auditing calls in progress or recordings
Provide formal and informal feedback to CSRs, managers and supervisors on observed performance quality
Identify trends that may require training in specific products or processes. Coordinate across the enterprise with third party vendor to ensure consistency in evaluations
Utilize customer satisfaction survey tools available, analyze results and report CSR performance
Extensive Knowledge of telephone skills, customer service and quality technical support. Demonstrated communication skills that require coaching, listening, interpreting, clarifying and confirming results with management, staff and external vendors
Bilingual in Spanish/English, preferred

Technical Solutions Representative Resume Examples & Samples

Act quickly to resolve customer issues in a way that retains trust and maintains delight with HPE-ES and Google Fiber
Relate to users of different skill levels – quickly identify the caller’s technical proficiency and respond appropriately
Follow a five step process to perform logical troubleshooting by asking appropriate questions to get a comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution
Respond empathetically and professionally to customers – understand their concerns and address them calmly, understand and explain all available options. Be assertive but polite when explaining potential service limitations
Provide detailed case logging with professional written communication skills. Case notes must be clear and comprehensive
Show initiative in learning new products and technologies without formal training; keep up with technology trends
Associate's or Bachelor's degree in Computer Science/Technology, or IT related field
Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec’s and HFC networks
Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies