Customer Success Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer success representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Baumbach

Birdie

Baumbach

225 Libby Row

Phoenix

+1 (555) 456 4086

225 Libby Row

Phoenix

Phone

p +1 (555) 456 4086

Experience Experience

Boston, MA

Customer Success Representative

Boston, MA

Reinger LLC

Boston, MA

Customer Success Representative

Work towards Key Performance Indicators (KPIs), both individually and as part of a team
Work to identify and/or develop up-sell opportunities
Client Training: Provide client training with guidance from account lead so that the client understands AdGooroo’s platform
Working knowledge in Microsoft Excel and Outlook
Develop, prepare, and nurture customers for advocacy
Assisting the Sales team with lead generation & onboarding new customers
Working knowledge of databases

Chicago, IL

Customer Success Representative

Chicago, IL

Thompson, Nienow and Kemmer

Chicago, IL

Customer Success Representative

Provide escalation assistance for the Customer Success Managers when critical issues are identified that are blocking product expansion
Project Management: Manage account activities; Create and maintain client accounts, subscriptions and keyword groups
Influence or own customer retention and create leads for revenue growth for an established customer base
Work closely with the Account Managers to ensure renewal of our existing customer base
Work cross functionally to drive automation and system improvements in our customer engagement processes
Building campaign microsites, providing technical support and contributing to campaign performance reviews
Working with other Customer Success team members to ensure accuracy of documents through review of work completed

present

San Francisco, CA

Adroll Customer Success Representative

San Francisco, CA

Durgan, O'Connell and Stiedemann

present

San Francisco, CA

Adroll Customer Success Representative

present

Work collaboratively with the sales team to develop, maintain, and grow relationships
Provide consultative and strategic marketing guidance for clients
Manage a high volume of accounts
Proficient in Excel and Salesforce
Communicate new features and enhancements to our Product team
Troubleshoot and optimize campaigns
Passion for online technology

Education Education

Bachelor’s Degree in Psychology

California State University, Fullerton

Bachelor’s Degree in Psychology

Skills Skills

Negotiating skills: experience finding the most profitable way to complete a deal that works for both sides, while building strong, trusting relationships
Ability to use all Office products proficiently, and understand basic terminology around data centers, servers, backup software, etc
Strong communication skills with consultative professional business acumen
Excellent attention to detail
Demonstrated ability to multitask in a fast-paced environment (Quick Thinker)
Strong knowledge of educational market with targeted focus on assessment and instruction tools
Selling skills: track record of success, handling different sales scenarios, following sales processes, phone selling, closing ability, negotiating, handling objections, retaining customers, capitalizing on marketing programs
Passion to deliver excellent customer service and strong customer focus
Good attention to detail and accuracy
Strong I.T. skills

Create a Resume in Minutes

15 Customer Success Representative resume templates

Read our complete resume writing guides

Customer Success Representative Resume Examples & Samples

Manage pipeline of upcoming account renewals
Identify and pursue account growth areas
Meet and exceed monthly and quarterly revenue objectives
Demonstrate thorough understanding of Livestream products and customer needs in order to grow existing relationships and to anticipate and prevent cancellations

Customer Success Representative Resume Examples & Samples

Client database management, including contact entry and customer information verification
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
"Onboard" assigned clients and assist them in complete adoption of RCS products
Establish a trusted adviser relationship with each assigned client and drive continued value of RCS products and services
Develop, prepare, and nurture customers for advocacy
Work to identify and/or develop up-sell opportunities
Advocate customer needs/issues cross-departmentally
Assist in Social Media & Internet monitoring and rapid response
Familiarity working with clients of all sizes
Impeccable verbal & written communication skills
Detail oriented and analytical
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Prior experience in Customer Success or equivalent history of increasing customer satisfaction a plus

Customer Success Representative Resume Examples & Samples

Managing the tier-3 technical support queue within our JIRA ticketing system
Holding regular teleconference meetings with customers under a maintenance contract
Ensuring complete customer satisfaction in all matters relating to our product and services
Managing triage with the development team for tier-3 technical tickets pertaining to product defects
Responsible for growing the customer relationship by helping facilitate change orders, maintenance contract extensions/renewals, and other professional services
Customer Success Representatives are expected to be able to interface and effectively communicate with customers and external contacts
Effective utilization of problem solving skills to troubleshoot and diagnose reported problems
Leading the charge to improve documentation standards, tools, and processes
All other duties and responsibilities as assigned
Ability to communicate effectively – verbally and in writing – while interacting with internal and external clients, peers, management, and other teams to build relationships and use facilitation skills with both technical and non-technical personnel
Technical fluency in the following areas: XML, web based systems, databases, and SQL
Familiarity with web based systems and technologies
General knowledge of modern Agile process and effective utilization of agile concepts
Ability to effectively manage and execute multiple priorities and tasks in a high pressure environment on an as-needed basis
Keen attention to detail while maintaining the ability to see the big picture
Strong customer interaction capabilities in difficult and potentially tense situations
Quick learner with the ability to adapt as needed
Willingness to travel, with up to a 10% travel requirement
Candidates must be eligible to work in the United States
2 years of experience working in a client-facing role, with relationship management responsibilities
Bachelor’s degree from a university, 4-yr. college, or equivalent; preferably with a technical background or sub-specialization

Customer Success Representative Resume Examples & Samples

Fluent in Norwegian and English
Previous experience in Customer Services, Sales or Account Management role
Demonstrated ability to meet monthly and quarterly goals
Outgoing, have a passion for working with people and provide great customer service at all times
Exceptional communication, interpersonal, and relationship-building skills
Bachelors or Master’s degree in Psychology, HR or business-related discipline
Experience selling to and maintaining partnerships with HR and/or C-level executives, with strong current network
Experience working in consulting or professional services industry

Customer Success Representative Resume Examples & Samples

Supporting US hours: Monday – Friday, 12:45 – 9pm, or 3:45 – Midnight (on rotation)
Competitive salary + great benefits + generous shift allowance!
To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business
To Provide a high level of customer service and sales support at all times to internal and external clients for the appropriate geographical territories, and will be responsible for presenting a consistent 'face of SHL’ to the client
To always represent the company values; Customer First and Solution Focused, taking responsibility and ownership of matters in a proactive approach to identify the needs of a given client/company and responding accordingly
Managing accounts of small and medium enterprise (SME) companies
Ensuring that customer service levels outlined in the Service Level Agreements (SLA’s) are achieved to provide a consistent level of service to clients globally
Responding to all incoming enquiries by telephone, e-mail, web, fax or post for the territories covered by the team in line with published Service Level Agreements. Aiming for first time resolution wherever possible
Fulfilling client product orders, training requests and licence purchases according to the published Service Level Agreements
Filtering clients to the right department/individual
Maximising on all sales opportunities; up-selling, cross-selling and promoting current offers, sales appointment booking, lead/opportunity qualification and forwarding to sales
Understanding the SHL organisation structure and to liaise and build strong relations with internal teams, locally and remotely
Helping actively manage the client database, provide sales support and liaise with the sales team, to ensure client information is accurate and up to date
Adhering to set Key Performance Indicators and Service Level Agreements as set by CEB
Understanding SHL’s product, training and service offerings and how these compare to SHL’s competition, especially for territories outside of where the GCSC is located
Providing support to Clients using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT Products
Looking for potential revenue streams and feedback to management for ways to increase revenue and update SHL processes
Undertaking ad hoc projects as and when required
Experience working night shifts where necessary
Previous experience in a client support role
Strong I.T. skills
Excellent written and interpersonal skills
KPIs will be set annually in line with company policy. Key measurement areas include

Customer Success Representative Resume Examples & Samples

Deliver quality service and exceptional customer service to ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process and final documentation
Develop yearly business plan, working with Senior Customer Service Rep and/or Manager, focusing on a winning renewal strategy, including off manufacturer warranty within geographical territory working cohesively with Marketing, GLSF, and Manager
Review and amend contracts before sending final documents
Work with legal to amend Terms and Conditions when needed, lead and own the process
Present price and terms of the contractual agreement to the sales representatives and customers
Ensure pricing integrity is met on all proposals within your territory. Work cohesively with Senior reps and/or Manager to educate the General Line Sales Force on service contract pricing and strategies
Generate and communicate new leads to designated Sales Representatives for them to further investigate with the customer
Manage Renewal Strategy, Renew contracts prior to expiration date, Increase renewal rate as specified in business objectives, reviewed annually
Manage New Build Warranty Expiration Strategy and Initiate contracts prior to expiration of warranty
Work with Sales Reps and Customer Success Manager to create Profitability Proposals
Excellent written and verbal interpersonal communication skills
Excellent analytical and creative skills
Strong PC skills, very strong in Excel
Customer service skills with ability to think outside the box
Ability to travel 10%
Demonstrated ability to learn and become an expert
0-3 years Sales, Marketing, or Customer Service preferably in the Medical Device industry

Customer Success Representative Resume Examples & Samples

Onboarding of new clients, through product usage training and assistance in customising the service to meet client requirements as part of go-live deployment process
Carrying out Well-being (non-sales) product assessment/review calls with clients to ensure optimum value is being derived
Promoting additional modules or elements already not purchased by existing customers, in order to maximise the revenue potential
Deliver post-onboarding product training/refresh sessions to clients
Creation and moderation of online Community/Forum area for customers to self-educate and dialogue with each other
Continuous review of our demonstration systems to ensure appropriate scenarios and data for different business sectors
Keeping up to date with new products and services within the platform
Be an active and effective member of the team working closely with Sales and Marketing
Sectoral/Operational Knowledge of the Call Center environment
Ability to communicate effectively with customers in person and via phone/Webinar
Skills and ability to deliver and communicate product training
Passion to deliver excellent customer service and strong customer focus
Self-motivation and drive to deliver the best possible results within challenging timescales - able to work autonomously
Negotiation and influencing skills - able to negotiate best outcome for the department and customer
Competent user of Microsoft Office packages and, ideally, Salesforce.com or similar CRM
Good attention to detail and accuracy
The ability to work as part of a team supporting colleagues when necessary
Planning and organisation skills
2-3 years' experience working training/coaching environment, preferably in a call centre operation and at supervisor or team leader level

Customer Success Representative Resume Examples & Samples

Engage with clients to drive engagement and value
Understand the big picture, proactively position value and assist with execution
Own and manage interaction plans to ensure continuity and support renewal
Manage customer welcome and onboarding activities, and coordinate cross-functionally as this relates to training, finance, operations, etc…
Manage customer administrative and entitlement activities
Ensure the CRM, LMS, and engineering systems are regularly updated for operational readiness and data quality on your accounts
Ensure all communication with customers are documented in SalesForce and appropriate systems
Liaise closely with the Support team to resolve escalated issues in a proactive manner
Work cross functionally to drive automation and system improvements in our customer engagement processes
3 years successful track record in a working in a Customer facing role
Possess knowledge of enterprise software concepts and terminologies
Able to articulate the value of Support and effectively manage objections
Team player and excellent communicator who can work seamlessly with Sales and Technical colleagues from different global regions
Experience working in a start up company is a plus
Proficiency in recording and documenting information in a CRM system, preferably SalesForce

Customer Success Representative Resume Examples & Samples

Prior experience in Inside Sales in a Professional Contact Center environment
Ability to work in a fast-paced team environment to accomplish mutual tasks and goals
Selling skills: track record of success, handling different sales scenarios, following sales processes, phone selling, closing ability, negotiating, handling objections, retaining customers, capitalizing on marketing programs
Character: Intelligence, tenacity, ambition, judgment, strategic skills
Personal: Integrity, resourceful, independence, self-awareness, adaptability
Interpersonal: oral communication skills, written communication skills, assertiveness, team player
Phone Skills: experience with virtual customer interface
Results oriented:experience driving results and delivering real educational improvements
Organizational Skills: experience prioritizing and managing multiple tasks/issues simultaneously
Negotiating skills: experience finding the most profitable way to complete a deal that works for both sides, while building strong, trusting relationships
Strong knowledge of educational market with targeted focus on assessment and instruction tools

Customer Success Representative Resume Examples & Samples

Change, Adaptability and Flexibility
Team and Collaborative Working
Excellent verbal and written English
Proficiency with Microsoft Office
Dependable time management skills
Ability to maintain a positive attitude in a fast paced work environment
Previous call center or customer service experience is desirable

Customer Success Representative Resume Examples & Samples

Understanding your clients’ business & the current status of their Intelex solution
Customer-facing experience building business with existing clients
Strong communication skills with consultative professional business acumen
Achievement oriented and motivated by exceeding your monthly/quarterly/yearly business goals and being a trusted advisor to clients
Adept at handling multiple customers/issues/initiatives in a dynamic environment
Effective listening, negotiating and time management skills
Humble, Hungry & Smart
4-6 years of relevant work experience
2+ years of previous software sales, account management, customer success or relevant experience in the technology industry

Customer Success Representative Resume Examples & Samples

Primary objective for success is enabling an end-user’s success through regular relationship building that increases that user’s onboarding, adoption and use of a particular product or service
Responsible for managing customer engagement during the customer lifecycle
Influence or own customer retention and create leads for revenue growth for an established customer base
Provide accurate monthly/quarterly customer health risk assessments or sales forecasting, where applicable
Effectively collaborate and build relationships with channel partners, field sales representatives, executives. Build long-lasting partnerships with other team members and management to improve systems and processes
Handle high and quality call time of customer contacts through phone and frequent email each day
Provide regular health-checks based on designed plays and scripts
Analyze data to understand where the customer stands in terms of “health” or identify “at risk”
Reinforce the unique value and benefits of products
Think with a customer mindset first, and understand the motivations behind their buying decisions
Identify upsell and cross-sell opportunities and collaborate with sales team to close
Share customer feedback across functions and with the management team in a constructive manner in order to resolve customer challenges within strict SLAs
Work towards Key Performance Indicators (KPIs), both individually and as part of a team
9-12 months of prior experience working in a customer or technical service or sales capacity required
Ability to work in a fast paced environment required
Must be able to quickly problem solve
Previous technical experience required (for example, product demonstrations or sales)
Working knowledge in Microsoft Excel and Outlook
Aptitude to learn new technology is required

Customer Success Representative Resume Examples & Samples

Work with marketing to drive proactive outreach campaigns for the Veeam customer install base on current product offerings, future solutions and ongoing customer satisfaction surveys
Drive new customer case studies and references
Work closely with the renewals team to help drive high renewal rates
Provide escalation assistance for the Customer Success Managers when critical issues are identified that are blocking product expansion
Proactive outreach on customer sat survey responses to ensure customer feedback is being heard and loop back mechanism in place
Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. Ensure there is a loop back mechanism to the customer
Collect feedback from the Customer Success Managers on customer health and run and publish weekly Customer Health dashboard to executive team
Gather data and build reports for key Customer Success metrics such as customer sat rates, renewal rates, product adoption etc
Strong organizational and data analytics skills with the ability to effectively manage all activities, projects, requests, documentation, timelines etc
Out of the box thinker comfortable communicating new ideas and proposals for CSM team improvements
Excellent communications skills (verbal and written)
Possess patience, understanding and empathy in order to be effective in conflict resolution
Ability to adapt to changes in roles and responsibilities; self-starter with a passion for customer success
Three (3)+ years of related work experience
Experience working remotely with customers in a post-sales role
Data-driven individual with experience measuring and communicating key customer success metrics such as current usage and key growth stats
Ability to work in a technical environment of exceedingly fast growth
Ability to use all Office products proficiently, and understand basic terminology around data centers, servers, backup software, etc
Work from home office or in one of the Veeam Headquarters
Work with customers and Veeam Employees from a remote office location
LI-JM1

Customer Success Representative Resume Examples & Samples

Seasoned individual capable of handling broad scope projects that have short to medium-term focus
Works with guidance on more complex projects
Capable of applying knowledge to handle all but the most complex problems independently
Anticipates change and directs or redirects efforts
Looks for and finds ways to improve operations
Individual typically has 5 yrs of related experience
Resolve prospect/customer issues via phone, email, mail, or social media in a timely and confident manner
Navigate ticketing system to ensure proper reporting and meeting deadlines
Provide feedback loop to best optimize our customer experience platform(Zendesk)
1+ years of Customer Service and/or Account Management experience
1+ years of Operations Support experience
1+ years of CRM experience
Qualified applicants must be authorized to work in the US for any employer, without requiring Visa sponsorship
Track record of over-achievement
Empathetic to customer concerns/issue
Willingness to learn life insurance
Focus on the Customer: Know your customers well; add value with a sense of urgency
Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies
Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences
Work Collaboratively: Partner with others to achieve results that leverage the right resources
Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition

Customer Success Representative Resume Examples & Samples

Your passion for customer service to grow your experience across a broad range of tasks
To be part of a fast-paced, vibrant and diverse workplace
An opportunity for your talent at effective communication to shine through your engagement with everydayhero supporters
The knowledge that everything you're doing impacts social ‘good&#8217
Being part of a team of proactive customer success representatives who work tirelessly to engage, support and delight our users: fundraisers, donors, charities, schools and event organisers
Providing the very best customer support through phone, email, chat and our online self-help knowledgebase in line with customer needs and enquiry trends
Supporting charities to maximise their fundraising success, run reports and manage their data effectively
Building campaign microsites, providing technical support and contributing to campaign performance reviews
Assisting the Sales team with lead generation & onboarding new customers
Working with both internal and external stakeholders across multiple projects simultaneously
Implementing product and process improvements in order to deliver the best supporter experience possible

Customer Success Representative Resume Examples & Samples

You will work hard and work smart to achieve your goals
You will proactively seek the help/advice of your management team, and bring challenges and roadblocks to our attention promptly
You will be open, honest and direct in your communications
You will be an excellent member of our team, collaborating with all, helping others when you can
College degree preferred or equivalent work experience
Demonstrates passion for delivering a positive Customer Experience
Understanding of cloud solutions is required
Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
The ideal candidate will have a strong background in customer service and project management working directly with clients and is able to manage multiple deliverables
Extremely focused, disciplined, & persistent
Outstanding follow-up
Client/Customer First Attitude - Outgoing

Customer Success Representative Resume Examples & Samples

Empathize with every aspect of the customer experience, putting customers’ needs first
Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty
Continually identify and develop new use cases for our products that drive adoption and that align to customers’ business needs and strategic goals
Ability to proactively spot and correct any issues that could affect customer satisfaction or retention
Capable of coaching customers to be product experts and train their teams on best practices so they become increasingly self-sufficient
3+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention within a software company
Associate’s degree or equivalent experience
Proficient in SaleForce and MS Office suite
Strong interpersonal and communications skills and demonstrated team player
Excellent speaking, writing, diplomatic, analytical, and problem-solving skills
Strong team player, but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on the fly

Customer Success Representative Resume Examples & Samples

Internal Support: Provide support for the Customer Success Team to ensure positive client experience
Client Training: Provide client training with guidance from account lead so that the client understands AdGooroo’s platform
Project Management: Manage account activities; Create and maintain client accounts, subscriptions and keyword groups
Client Management: Interact with clients on a day-to-day basis, professionally respond to client needs, questions, solving business problems that drive client satisfaction
Minimum 2 years Client Services or Support experience and a Bachelor’s degree
A flair for nurturing and building relationships with clients and internal stakeholders
Natural curiosity, a can-do attitude and comfort with ambiguity
Strong detail-orientation with ability to manage multiple work streams
Experience with Salesforce.com and Google AdWords (ideal although not a requirement)

Customer Success Representative Resume Examples & Samples

Telephone (inbound and outbound) and e-mail customer service related to tier 1 and tier 2 technical application support
Responsible for opening and owning service issues, while keeping in contact with initiator to actively work issues until resolved
Coordinate activities with internal resources to resolve issues
Various customer service activities as assigned
Must have exceptional customer service skills including proficiency in trouble-shooting and problem solving
Knowledge of physician, hospital or pharmacy prescription workflow and/or healthcare experience is a plus
Must have excellent communications skills and a professional demeanor, allowing the applicant to interface and communicate clearly and expertly with clinical and non-clinical personnel portraying empathy and confidence
Effective time management and organizational skills. Ability to prioritize and complete tasks correctly, thoroughly, efficiently, on-time and independently
Ability to act responsibly and reliably as a sole contributor and as a member of a team
General computing knowledge and MS Office (including MS Access )
Working knowledge of databases
Functions independently within guidelines and with limited supervision with general direction from manager
H.S. Diploma; Assoc /Bachelors preferred
3-5 years customer service, technical support or related experience
Experience in Tier 2 Technical Support issues, supporting applications. Experience with healthcare applications is a plus

Customer Success Representative Resume Examples & Samples

Effectively communicate with customers via telephone, email and chat
Maintain an in-depth knowledge of our products (The Boston Globe, BostonGlobe.com, and Boston.com)
Coordinate with internal resources to troubleshoot and solve customer issues
Provide accurate and timely information to our customers
Make use of internal tools for documenting customer interactions and feedback
Actively participate in ongoing team and individual training
Regularly contribute to process improvements
Minimum 1 - 3 years of customer service experience
Experience with the following support channels: telephone, email or chat (telephone is a must)
Warm, positive and helpful demeanor with customers
Excellent listening skills to efficiently solve problems during first contact or follow-up until the issue is resolved
Demonstrated ability to multitask in a fast-paced environment (Quick Thinker)
Strong computer skills: web, email, data entry, and Microsoft programs (Outlook, Word, Excel)
Above average written communication skills; specifically for online chat feature
Availability to work some holidays and weekends

Customer Success Representative Resume Examples & Samples

Preparing documents created from previous financial reports by applying correct formatting and formulas in Wdesk reporting software
Creating source documents from historical data in Wdesk spreadsheet software
Answering customer inquiries through customer support phone lines or email
Working with other Customer Success team members to ensure accuracy of documents through review of work completed
Providing assistance to Quality Assurance team through testing the usability and functionality of products and features
Training customers on Company products
Complete XBRL Tie-Outs
Perform the XBRL Re-tag process
Advanced proficiency in spreadsheets and word processing
Proven communication and phone skills
Ability to communicate directly with customers on technical aspects of our application
Flexibility to work varying hours during peak seasons
Successful working in an ever evolving environment

Customer Success Representative Resume Examples & Samples

To Provide a high level of customer service and sales support at all times to internal and external clients for the appropriate geographical territories, and will be responsible for presenting a consistent 'face of CEB’ to the client
Understanding the CEB organisation structure and to liaise and build strong relations with internal teams, locally and remotely
Understanding CEB’s product, training and service offerings and how these compare to CEB’s competition, especially for territories outside of where the GCSC is located
Providing support to Clients using CEB’s range of ‘Off the Shelf’ and ‘Internet Based’ IT Products
Looking for potential revenue streams and feedback to management for ways to increase revenue and update CEB processes
Experience in a contact centre environment preferred however not essential
Degree educated preferred however not essential
Fluent in any required languages to suit role

Adroll Customer Success Representative Resume Examples & Samples

Manage a high volume of accounts
Identify upsell opportunities and effectively communicate these to sales and clients
Provide consultative and strategic marketing guidance for clients
Work collaboratively with the sales team to develop, maintain, and grow relationships
Troubleshoot and optimize campaigns
Communicate new features and enhancements to our Product team
Proficient in Excel and Salesforce
2 or more years of experience in Account management
Very strong analytical and reporting skills
Experience interfacing with clients
The desire and ability to learn on the fly and do what needs to be done
Team player / collaborative operating style
An innovative mind always willing and able to contribute creative solutions to problems as they arise
Passion for online technology
The ability to think and react quickly
Deadline oriented
Tenure – 6 months on the AdRoll team preferred
Performance – proven track record of performance required

Customer Success Representative Resume Examples & Samples

An understanding of sales process techniques and strategies
Strategic Sales Training/Completed Courses
Experience turning technical sales into an ROI/TCO business analysis
Recent grad with a degree from a four-year university
Application Management or related IT specific software sales experience is a plus
Work closely with the Account Managers to ensure renewal of our existing customer base
Manage and document the details of the renewal sales cycle in Salesforce.com
Develop reference accounts within the designated region
Effectively articulate the value of software to both technical and non-technical buyers