Customer Solutions Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer solutions representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

Z Greenholt

Zelda

Greenholt

424 Wunsch Ford

Chicago

+1 (555) 139 5617

424 Wunsch Ford

Chicago

Phone

p +1 (555) 139 5617

Experience Experience

Houston, TX

Customer Solutions Representative

Houston, TX

Murray-Kozey

Houston, TX

Customer Solutions Representative

Working with team to manage daily workflow so that all inquiries are responded to by close of business
Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements
Develop and assist with training for CBO bookkeepers
The work performed is critical to the credit and collection process; reducing write-off and ensuring SCE is in compliance with current CPUC Tariffs
Provide trial sample products (mats, restroom products, soap etc.) to customers for a defined period of time
Develop and learn managing customer requests and feedback
Provides guidance and ensures internal partners are aware and in compliance when dealing with customers

Philadelphia, PA

Customer Solutions Representative Specialist

Philadelphia, PA

Moore, Kirlin and Larkin

Philadelphia, PA

Customer Solutions Representative Specialist

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
Leads in projects for process or quality improvements and documents changes
Works with escalated customers and drives actions in post incident reviews
Manages multiple tasks or cases simultaneously without supervision

present

Chicago, IL

Senior Customer Solutions Representative

Chicago, IL

Gerhold and Sons

present

Chicago, IL

Senior Customer Solutions Representative

present

Successfully develop, lead and implement new initiatives focused on customer advocacy
Perform other duties to support company initiatives and goals as assigned
Assist Members with Path to Order concerns and policy & procedure questions
Manage personal activity to meet schedule adherence along with telephone and sales objectives
Participate in mentoring and training new associates
Generate sales opportunities across all sales channels to increase revenue
Conduct and complete New Member Orientation calls

Education Education

Bachelor’s Degree in Business

The University of Alabama

Bachelor’s Degree in Business

Skills Skills

French knowledge or in learning path highly desirable
Able to demonstrate basic administration or technical skills/knowledge in relevant areas
Advanced knowledgeable in call routing and case management processes and obligation systems
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Knowledge and experience using Knowledge Management systems
Ability to participate or lead in projects for process or quality improvements
Operating knowledge of PC, Windows based environment. Basic computer skills to include use of a mouse, navigating between screens and keyboard manipulation
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Ability to give detailed follow up and document processes
Phone and remote support experience. E-support experience and knowledge

Create a Resume in Minutes

11 Customer Solutions Representative resume templates

Read our complete resume writing guides

Customer Solutions Representative Resume Examples & Samples

Skills Oversee compliance with operating procedures and standards
Experience in call routing and processes as well as case logging systems and obligation systems
Ability to mentor and train new agents

German Speaking Customer Solutions Representative Resume Examples & Samples

High school education or equivalent
Experience in customer facing role either remote or face to face
Excellent fluency in language to be supported
Experience in a phone based remote role
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Customer Solutions Representative Resume Examples & Samples

Operating knowledge of PC, Windows based environment. Basic computer skills to include use of a mouse, navigating between screens and keyboard manipulation
Ability to simultaneously use telephone while navigating computer systems
Demonstrated sales and/or cross selling experience; knowledge of telephone sales techniques specifically with cross selling
Strong oral communication including probing and active listening skills
Demonstrated skills in problem solving and decision making

Customer Solutions Representative Resume Examples & Samples

Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Phone and remote support experience. E-support experience and knowledge
Understand the customer to be an advocated for the customer

English Speaking Customer Solutions Representative Resume Examples & Samples

Ability to operate a Desktop Computer System and possess a familiarity of Operating System (Windows 2000), MS Word & Excel
Familiarity with navigating an internet/intranet using Internet Explorer
Demonstrated ability in using Communication applications such as telephony equipment
Ability to type a minimum of 35 words per minute
Full driving licence (UK, German, France, Spain, Italy)
Customer service excellence – enjoys direct contact with customers by telephone and understanding the customers needs, displays diplomacy, is polite, remains calm, listens, and apologises where necessary, always portrays a professional & positive image to the customer
Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback
Good native language skills, understanding trainings/meetings delivered in English
Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritise and manage own workload
Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers
Team player - helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards

Customer Solutions Representative Resume Examples & Samples

Receives and processes customer orders, in a fast paced setting, according to specified policies and procedures
Process price and availability requests, according to customer specific restrictions and requirements
Initiate follow up requests from customers, utilizing strong oral and written communication skills to provide thorough feedback to Customer Care Center Representatives
Manage customer calls in such a manner as to maintain a high level of customer support and satisfaction exceeding every customer’s expectations every time. Achieve pre-determined service levels (i.e. call volumes, wait time metrics, abandon call rates)
Achieve individual pre-determined agent metrics (i.e. phone productivity and error reduction)
Ability to handle multiple tasks simultaneously
Drive for “best in class” customer service
Respects confidentiality of company sensitive information
Bachelor degree or high school diploma
3 or more years of experience in a customer service environment
Outstanding communication skills, both written and oral
Possesses a Customer Service attitude, and is willing to learn

Customer Solutions Representative Resume Examples & Samples

First level university degree with recommended focus in business or finance
Typically 2-4 years of experience
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Advanced knowledge of internal processes and policies
Solid understanding of local legal compliance issues
Advanced problem-solving and analytical skills
Strong teamwork skills
Advanced time management skills
Basic mentoring and coaching skills

Customer Solutions Representative Resume Examples & Samples

Bachelor's (undergraduate) degree, preferably in Computer Science, Computer Engineering, MIS, Industrial Engineering or industry related discipline
Good English skills (both written and spoken)
Other Asian (European) languages
Work experience in the Online Environment and/or Information Technology industry
Relevant experience in creating & maintaining a websites or web application (submit portfolio if existent)
Experience with Web Content Management Systems. Familiar with web publishing tools used by HP.com is a benefit, but not a qualification criteria
Sound technical background in handling HTML, CSS, JavaScript, jQuery
Technical background in handling PHP & SQL
Experience with Dreamweaver or other relevant web code editor software
Experience with Photoshop, Illustrator or any other relevant image editing software
Social Media asset developments knowledge & experience for AP countries (especially for native speaking countries, like China, Korea, etc.)
Microsoft SharePoint or other similar web programing language is an advantage, but not a qualification criteria
Passionate about web technologies
Ability to handle multiple projects simultaneously
Attention to detail, timeline sensitive, goal oriented
Good analytical, problem solving and organizational skills
Ability to work independently and under pressure
Good interpersonal skill
Experience in a virtual working environment is a plus but not a qualification criteria

Customer Solutions Representative Resume Examples & Samples

1 Technical/Professional Competence
Graduate or Diploma in IT or related discipline will also be considered
2 Human Competence
Multi-cultural awareness
3 Business Competence

Customer Solutions Representative Resume Examples & Samples

Help customers find the sales channel most suited to their buying preference
Build customer advocacy through a variety of relationship building campaigns
Provide a world class customer experience during every interaction with our new and existing customers
Complete sales and the delivery of policies over the phone
Manage personal activity to meet schedule adherence along with telephone and sales objectives
High energy individual with a passion for the customer
Skilled in communication, including written and verbal, and a creative approach to interacting with customers

Senior Customer Solutions Representative Resume Examples & Samples

Successfully develop, lead and implement new initiatives focused on customer advocacy
Complete sales and the delivery of policies over the phone by helping customers find the sales channel most suited to their buying preference
Generate sales opportunities across all sales channels to increase revenue
Work with customers to identify their needs, identify suitable life insurance options, and provide quotes for new insurance
Participate in mentoring and training new associates
Highly Positive individual able to deliver an exceptional customer experience
Ability to engage customers and thrive in a fast paced environment
A desire to be coached and willingness to implement changes that result in enhanced performance
Excellent written and verbal communication skills required
Two or more years of experience in customer service or telephone sales
Ability to manage and implement new processes
MN Variable Life, Health, and Accident License, 50 non-resident state licenses, FINRA Series 6, 63 are a requirements of the role and must be obtained within 180 days of hire

Customer Solutions Representative Resume Examples & Samples

Under general supervision, performs professional level work. Develops solutions requiring analysis and research. Responsible for critical work and/or complex projects performed with a broader technical and business context
Obtain Choice business for Residential / Commercial, AG and Industrial Customers through outbound calling and initiation of trigger notifications
Identifies potential sales leads, and subsequently secures profitable sales
Meet with larger Agricultural, larger commercial customers, and other potential new business accounts
Take Active Sales role during sign up campaigns and early sign up periods
Provide price quotes
Attend meetings as required
Attend/Prepare booths for select conferences
Update contact lists
Gather competitive info and prices
Develop and maintain a positive working relationship with staff, other departments and management
Deal with a wide variety of people with courtesy and professionalism
Speak clearly, both in person and by telephone, using a high level of verbal skills and listen carefully
Able to interface directly with customers professionally and provide a high degree of customer satisfaction
Job planning and prioritizing
Travel within geographic region (generally Colorado, Wyoming, Nebraska and Arkansas), and occasionally out of the geographic region, may be required and is anticipated, including overnight and/or weekend travel
May be required to carry a company-provided cell phone/pager, and be available to respond during working and non-working hours
Ability to represent the company through public speaking
3-5 years of applicable work experience specific to this field
Requires technical and business knowledge in multiple disciplines/processes. Knows and applies the fundamental concepts, practices, and procedures
Understand and apply Choice Program Rules ensuring compliance of all activities
Ability to understand the natural gas retail pricing products offered
Ability to understand the components that comprise the natural gas retail price
Proficient use of spreadsheets (Excel), databases (MS SQL) and word processing software (MS Word)
Write effectively and understand written communications, including but not limited to email
Ability to work with a team, take direction from supervisors, keep required job schedules, focus attention to details, and follow work rules
Ability to work effectively from written and verbal instructions
Maintain records

Customer Solutions Representative Resume Examples & Samples

Responsible for overseeing the order management and return process from start to finish of assigned customers. Follows up on any internal delays as well as communication delays/problems/changes to brokers and/or customers
Processes orders from both assigned customers and unassigned customers as needed as well as sets up new accounts
Communicates with brokers, customers, and JBSS Business Managers on an ongoing basis to address questions, issues, or concerns on orders and Customer Service opportunities. Development of strong relationships with Business Managers and customers is essential to the success of this role. In addition communication with cross functional team is required to full-fill customer orders
Maintains special instructions on key accounts that have special handling as well as maintain updated customer profiles. Ensure this information is updated and current at all times. Actively pursues cross training your primary and secondary back-ups to ensure best in class customer service during peak season or when out of office occurs
Processes returns, credits, re-bills, etc. for both assigned and unassigned customers as needed. Communicates with Traffic and Billing to help complete the process
Assists team members: answers others’ phones when they are away from their desk; takes messages; processes their orders as needed
Responsible for manufacturing, distributing and consistently maintaining safe and quality food by following good manufacturing practices, allergen controls, food defense, HACCP and SQF requirements
Responsible for immediately reporting all food safety and quality issues to your manager
Responsible for partnering with others; Sharing knowledge, skills and information within your team and across functional areas
Responsible for enhancing technical and functional competencies, as well as professional and leadership development
Minimum of two years of experience in customer service related role. (CPG or food manufacturing experience preferred)
Associate Degree in a business related field a plus
Working knowledge of Excel, Word, Outlook, data entry and reporting applications
Effective listening, communication (verbal and written) and strong telephone skills
Delivers superior customer service and support to our internal and external customers
Able to handle difficult customers with diplomacy and tact
Maintain professional demeanor at all times
Manage time effectively and adapts quickly to changing priorities
Team player who works productively with a wide range of individuals
Strong attention to details, accuracy
Comfortable in a fast pace environment
Able to work independently with minimum direction
Proficient with Microsoft Office Applications and Mainframe Systems

Customer Solutions Representative Resume Examples & Samples

Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding
Handling escalated customer issues when necessary
Obtain and evaluate all relevant information to handle inquiries
Working with team to manage daily workflow so that all inquiries are responded to by close of business
Backup returns queue
1 year of customer contact experience
Basic computer product knowledge
Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations
Strong typing and data entry skills
Effective ability to multi-task in order to handle multiple duties at the same time throughout the day
Ability to work in a fast paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently
Demonstrated ability to quickly and efficiently resolve customer issues
Strong creative problem solving skills to resolve customer situations
Must be able to work independently and in a team-oriented environment
Aptitude to learn new applications quickly and put them into practical use
One year call center experience
Intermediate computer product knowledge

Customer Solutions Representative Resume Examples & Samples

See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical)
Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements
Superior skills both written and verbal communication
Experience in customer facing role, remote support, telephone, e- support, e-chat or similar
Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage
Collaborates with CC and SCE peers on resolving issues

Senior Customer Solutions Representative Resume Examples & Samples

Contact and save members who have submitted a termination requests
Conduct and complete New Member Orientation calls
Review and resolve escalated member issues
Assist Members with Path to Order concerns and policy & procedure questions
Handle requests from other teams for member profitability analysis and other information
Record all notes of calls, e-mails and other communications into HEAT
Perform other duties to support company initiatives and goals as assigned
High school diploma and preferred college courses taken, minimum of 3 years of customer service and/or sales experience
Strong customer service & negotiation skills and ability to overcome objections
Extremely detail oriented
Strong communication skills (verbal, written and interpersonal)
Excellent problem solving skills and ability to make good business decisions
Ability to work well both independently and as part of a team
Proficient computer skills in MS Office and ability to understand other systems quickly
Bi Lingual skills: English/Spanish highly preferred

Customer Solutions Representative Resume Examples & Samples

Reviews and resolves customer issues, often at the CPUC level, of an unusual or complex nature
Contacts customers and vendors to advise and obtain information regarding programs. Interfacing and collaborating with peers, management, and external parties to achieve business objectives and promote customer satisfaction
Providing team meeting support and coordination in addition to proving back up customer service support for other programs and projects. Maintaining and updating process flows, procedures, manuals and fact sheets
The successful candidate is also expected to maintain a safety conscious work environment by following Edison safety protocols and safe work practices and perform other responsibilities/duties as assigned
Must have two (2) or more years of customer service experience
Must be proficient in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Lotus Notes
Must be able to work varied work schedules and overtime in support of Summer Discount Plan program events (late weekday evenings & some weekends)
Typically possesses an Associates’ Degree or an equivalent combination of education, training, and experience
Desired one years’ experience working on Demand Response Programs
Demonstrated knowledge of the Summer Discount Plan
Ability to interpret information and data and present recommendations, where applicable
Demonstrated experience consulting with clients and business partners, identifying client needs, developing action plans, identifying deliverables, and presenting results
Demonstrated experience providing exceptional customer service to both internal and external clients
Demonstrated experience handling customer inquiries, including gathering and analyzing information to provide recommendations
Demonstrated experience handling customer complaints while working to resolve issues and maintaining compliance with tariff rules and regulations
Demonstrated experience managing multiple demands, adjusting to changing priorities and performing well under pressure
Demonstrated experience identifying issues and resolutions, decision making, results delivery, and team building
Possess strong oral and written communication skills, and be customer focused to understand and appropriately respond to clients’ business needs
Have the ability to demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
Demonstrated ability to follow Edison safety protocols and safe work practices

Customer Solutions Representative Resume Examples & Samples

Able to demonstrate basic administration or technical skills/knowledge in relevant areas
Ability to adhere to schedules, policies and procedures
Ability to work flexible shifts on a rotating basis
Ability to work a fixed first, second, or third shift rotation, which includes working weekends and holidays as part of the rotation, and depending on account needs
Professional oral, written and telephone communication skills
Ability to effectively maintain ongoing relationships with customers, peers, and support partners

Customer Solutions Representative Resume Examples & Samples

Manage the service requests of customers through different access channels
Participates/leads in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team

Customer Solutions Representative Resume Examples & Samples

Evaluates and resolves customer inquiries, issues, and problems, and ensures that appropriate action is taken to the satisfaction of the customer, Company, and/or CPUC in compliance with policies, procedures, tariff rules and rates. Designs, coordinates, implements, and manages programs designed to meet and/or address special needs
Reviews and resolves customer issues, often at the CPUC level, of an unusual or complex nature. Contacts customers, vendors, and/or CPUC personnel to advise and obtain information. May provide functional direction to other Client Solutions Representatives and customer telephone contact personnel
Decisions and recommendations are usually based on pre-established policy and precedents and may have moderate impact on Company’s image and relationships with customers
Must possess two or more years’ experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures
Must be proficient in Microsoft Word, Microsoft Excel, and Microsoft Outlook
Must be able to work varied work schedules and overtime in support of demand response program events (late weekday evenings & some weekends)
Broad knowledge of Company and departmental policies, procedures, rules, rates, and tariffs
Demonstrated experience using SCE’s Demand Response systems including CRM, DRP, CDAS, APX, RTM, and/or Energy Manager
Demonstrated experience using SCE’s Customer Service Information systems (CSS)

Customer Solutions Representative Resume Examples & Samples

Analyze complex customer escalation issues by understanding customer perspective of issues, and use expert knowledge of multiple CBO usage and billing processes, as well as metering processes to assess and resolve issue
Lead multiple stakeholders within company to resolve complex escalated customer issues crossing all tariff and processes that CBO supports; this includes providing direction to other CBO specialists on next steps needed in order to resolve issues
Using expert tariff and CBO process knowledge, lead efforts to determine applicability of complex rates and tariffs for particular customer, with little precedence or direction
Represent CBO management in customer issue discussions with all levels of SCE management; make recommendations that have a moderate to large impact on how SCE services politically sensitive and largest revenue customers
Evaluates and resolves customer inquiries, issues, and problems, and ensures that appropriate action is taken to the satisfaction of the customer, Company, and/or CPUC in compliance with policies, procedures, tariff rules and rates
Designs, coordinates, implements, and manages processes designed to meet and/or address special needs
Develop and assist with training for CBO bookkeepers
Process complex bill corrections (end to end)
Lead or assist with special projects, as required, to determine best method of billing for complex customers and participate in User Acceptance Testing for new billing functions
Make presentations on customer issues or rate applicability discussions with all levels of RSO and SCE management
Will be the subject matter expert to support other projects across the department and, at times, outside of the organization
Regularly review regulatory and tariff rules to accomplish tasks
Performing other responsibilities and duties as assigned
Must have three (3) or more years of experience resolving billing problems for customers
Must have three (3) or more years of experience with end to end billing and/or usage processes used to resolve billing exceptions
Must have two (2) or more years of analytical experience
Must be proficient in MS Office Suite (Access, Excel, Word, and PowerPoint)
Associates degree in Business or a related technical field; or an equivalent combination of education, training and experience
In-depth knowledge of SCE systems, including CSS , MDMS, CDAS, and online tools to resolve usage and billing related exceptions
Expert knowledge of key tariffs most served used by customers

Customer Solutions Representative Resume Examples & Samples

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end- user to the proper resources
Develop and learn managing customer requests and feedback
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level education required
Computer proficiency Problem solving skills

Customer Solutions Representative Specialist Resume Examples & Samples

Monitor the service event through completion for compliance
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
Works with escalated customers and drives actions in post incident reviews
Manages multiple tasks or cases simultaneously without supervision
Superior communication skills both written and verbal
Understands internal processes and tools
Advanced knowledgeable in call routing and case management processes and obligation systems
Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
Organizational skills to manage workflow and tasks

Customer Solutions Representative Resume Examples & Samples

Leads in projects for process or quality improvements and documents changes
Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types
Process analysis and documentation
Ability to participate or lead in projects for process or quality improvements

Customer Solutions Representative Resume Examples & Samples

Actively listen and respond to phone calls, e-mails and chat from consultants and customers. Provides resolution for any issues. Use resources such as policy guides and tools to make smart decisions regarding legitimacy of complaints, makes recommendations regarding resolutions. Owns calls through to completion and has a goal of first contact resolution (FCR). Handles all issues by interfacing with multiple systems and various other applications. Responsible for achieving goals for Overall Performance Rating (OPR), and contribution to team goals/objectives as outlined by the management team
Places follow-up calls to Consultants needing further assistance. Documents all incidents in Oracle Service Cloud. Escalates to Tier 2 - Tech Support, Financial Service and Risk Management (FSRM), Consultant Career Solutions (CCS) - as necessary. Empowered to make decisions for appropriate resolution, referring to Team Supervisor for approval when necessary
Develops a comprehensive knowledge of Company policies, procedures, services, and product information enabling immediate and accurate responses to contacts. Remains current in Company and product knowledge and policies
Documents calls and inquiries regarding proprietary software packages, order resolution, and TPC Web site, etc. using Oracle Service Cloud. Must be able to notate brief, but complete notes in OSC to add in any future incident issues
Performs other miscellaneous duties as assigned
Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower
We get to mix it up! PC has offices in Addison and in downtown Chicago. Some of our roles will have the opportunity to work in the Chicago office full time, part time, or on occasion
We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!
We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service
Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around the table

Customer Solutions Representative Resume Examples & Samples

Researching customer disputes by analyzing SCE's adherence to CPUC rules and tariffs, SCE programs and services as well as SCE's operational policies and procedures
Acting as a subject matter expert on matters relating to CPUC rules and tariffs, SCE programs and services as well as SCE's operational policies and procedures; receiving and handling calls from CPUC Consumer Affairs Branch and acting as a liaison between SCE’s Executive Office, CPUC, and end use customers in the investigation and resolution of complex issues
Contacting customers, vendors, and/or CPUC personnel to advise and obtain information; and performing other responsibilities and duties as assigned. Further, this position will require the candidate to develop skillsets on social platforms, the voice of the customer program, and ability to partner with organizations on outreach to communities during emergency situations
As liaison between the Consumer Affairs Branch of the CPUC and subject matter expert on CPUC rules and tariffs, this position will act as consultant on escalated, sensitive customer issues to various levels of management within the SCE business units including CSOD, BCD, Corporate Communications, Law, and Local Public Affairs. Based upon recommendations and findings by this position, policies and procedures may be impacted. This employee may be called upon to testify in court regarding these areas within SCE as it relates to customer complaints
Works directly with all areas of the utility to thoroughly investigate customer issues. Developing a network of contacts throughout the utility is critical to succeeding in this role. Works directly with all levels of employee from front line to upper management, sometimes works directly with senior leadership on escalated issues
Must have three (3) or more years of experience resolving problems for customers answering customer questions regarding Company programs, policies, and procedures
Must have three (3) or more years of experience resolving complex customer issues for both residential and business customers
Must have three (3) or more years of experience analyzing information and making sound decisions to resolve customer problems
Must have three (3) or more years of experience using Customer Service System (CSS), CSS Workstation, and CWO performing functions such as billing and usage inquiries, investigating outages and performing historical account analysis
Experience handling escalated customer issues or complaints
Associate's degree in Business or related field or an equivalent combination of education, training, and experience
Typically possesses prior experience working in Consumer Affairs
Demonstrated experience with CPUC approved SCE rules and tariffs
Demonstrated experience managing multiple assignments that often have shifting priorities and deadlines
Demonstrated ability to communicate clearly both orally and in writing, including negotiating resolutions to customer complaints and managing conflict. Demonstrated ability to work independently and as a team member
Demonstrated ability to interface effectively and collaborate with internal and external clients, peers, management, and other work units
Demonstrated ability to motivate self and others to overcome obstacles and achieve goals
Demonstrated experience using Microsoft Word, Excel, and PowerPoint
Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
Must demonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation
Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
Demonstrated experience, knowledge, and abilities

Customer Solutions Representative Resume Examples & Samples

Must have two (2) or more years of experience resolving problems for customers answering customer questions regarding Company programs, policies, and procedures
Must have two (2) or more years of experience analyzing information and making sound decisions to resolve customer problems
Must have two or more years of experience resolving complex customer issues for both residential and business customers
Must have two (2) or more years of experience using Customer Service System (CSS), CSS Workstation, and CWO performing functions such as billing and usage inquiries, investigating outages and performing historical account analysis
Associate’s degree in Business or related field or an equivalent combination of education, training, and experience
Prior experience working in Consumer Affairs

Customer Solutions Representative Resume Examples & Samples

2 - 3 years of work experience in a helpdesk or Call Center environment
Previous experience supporting customers via live chat, preferred
Require Microsoft Office product knowledge and trouble shooting skills, to include
Microsoft Office 2003 – 2013
Microsoft Outlook 2003- 2013
Live Chat and/or any Customer Relationship Management (CRM) software tools
Possess the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time
Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers
Positive attitude and work ethic
Ability to work well alone or within a team setting

Customer Solutions Representative Resume Examples & Samples

Minimum 3 years help desk, and/or customer service environment
Strong oral and written communication skills
Demonstrated teamwork
Committed to customer satisfaction
Ability to talk and type at same time
Strong problem solving and follow-up skills
Strong knowledge of Microsoft Office products
High level of professionalism
Flexible on work hours, can work with small team to verify phone coverage

Customer Solutions Representative Resume Examples & Samples

Operate by logging into Avaya System
Control different Tools such as SAP, Easitool and OPT, in order to perform inventory research
Process tickets ordered by priority
Analyze part Description to find Alternative Parts Solutions
Evaluate Exceptions to deliver the part, according to customer needs and entitlement
Take escalations for Urgent request from Stakeholders and by Management
Follow up Scenarios with Inventory constraints
Generate Excel Reports with Back Order Trends to provide visibility over the parts with not stock
Respond Calls from Internal or External Customer to provide information over escalations, and part status
Establish contact with Stakeholders by phone, email or Trough internal chat, of the respective scenarios in order to take additional steps to solve customer problem
Utilization of Share Points to track information that will be used to take decision and plan ahead
Utilize Data bases, to match HP obligations against customer contract
Assit our Customers with issues when returning the parts back to our warehouses
Take care of billing issues and credits to channel partners
First level university degree in Business Administration or the equivalent experience
Typically 1-2 years of experience in Customer Service role
English Knowledge (both oral and written) 95%
Ability to give detailed follow up and document processes
Capacity to work with order and attention to details
Ability to analyze information and find solutions
Team work skills, solidary when common goals need to be reached
Self-started
Knowledge in Microsoft Office package
Knowledge and handling of Outlook tool
Able to adapt to short notice procedures and changes
Able to adapt within different schedules during a Day shift according to business needs
French knowledge or in learning path highly desirable

Customer Solutions Representative Resume Examples & Samples

Performs complex research and analysis on customer issues with sensitivity and tact while handling confidential information
Responsible for keeping up-to-date on credit and collection laws, rules and tariffs
Ensures all practices and procedures are changed/updated to comply with new laws, changes in existing laws, and any Order Instituting Rulemaking (OIR)
Provides guidance and ensures internal partners are aware and in compliance when dealing with customers
Provides guidance and functional direction to CCC, RSO, and Consumer Affairs in regards to collection/credit risk and payment arrangement negotiations. Presents overview to new hire classes in CCC to ensure they are familiar with processes and procedures
Maintains a safety conscious work environment by following Edison safety protocols and safe work practices and performs other duties and responsibilities as assigned
Must possess a minimum of 4 years’ experience in a credit, collections or customer service environment
Must have 3 years’ experience resolving complex customer problems and issues of a sensitive and confidential nature
Must have 3 or more years of analytical experience
Must be proficient in Outlook and all Microsoft office applications
Demonstrated five or more years of experience in a credit, collections or customer service environment
Typically possesses an Associate’s Degree or an equivalent combination of education, training, and experience
Demonstrated knowledge of and experience with CSS Green Screen – CSS Workstation – CSS Call work Optimization (CWO)
Demonstrated ability to communicate ideas and concepts, both written and verbally, to internal and external customers and management
Be customer focused to understand and appropriately respond to internal and external client’s business needs
Demonstrated negotiation experience, such as negotiating payment arrangements or settlements with customers
Ability to interface effectively and/or collaborate with others
Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results
Demonstrated experience interfacing with internal and external clients, such as other departments, utilities, governmental agencies and customer groups
Demonstrated ability to work well under pressure, adjust to changing priorities, organize a heavy workload, work well in a team environment, and perform with minimal supervision
Demonstrated experience identifying issues and resolutions, decision making, and results delivery
Demonstrate experience with third party skip tracing tools i.e. Experian Social Search, Metronet and LexisNexis

Customer Solutions Representative Resume Examples & Samples

Provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or electronic-support methods (no sales)
Apply basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
Work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
Offer information and support to dealerships and consumers wishing to take part in the programs listed: *GM Card Programs, *Vehicle Purchase Program, *Private Offer Programs
Perform transactions, (authorizations) which enable the dealer to link the incentives they offer to their customers to the repayment they will in turn receive
Responsible for validating customer entitlement
Log cases for the purpose of routing or dispatching an end-user to the proper resources
Excellent fluency in language to be supported (Spanish & French) is a plus, English is our primary language
Experience in a phone based role

Customer Solutions Representative Resume Examples & Samples

Perform transactions, (authorizations) which enable the dealer to link the incentives they offer to their customers to the repayment they will in turn eceive
· Superior communication skills both written and verbal
· Experience in customer facing role either remote or face to face
· Understands internal processes and tools
· Computer proficiency
· Problem solving skills
· Accuracy in data entry
· Excellent fluency in language to be supported (Spanish & French) is a plus, English is our primary language
· Experience in a phone based role
· Familiarity with computer technology
· Time management skills
· Oversee compliance with operating procedures and standards