Teller Supervisor Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the teller supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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W Moore

Wilber

Moore

300 Kshlerin Points

Los Angeles

+1 (555) 410 0309

300 Kshlerin Points

Los Angeles

Phone

p +1 (555) 410 0309

Experience Experience

San Francisco, CA

Teller Supervisor

San Francisco, CA

Roob, Kuphal and Kovacek

San Francisco, CA

Teller Supervisor

Develops methods to streamline daily functions and improve branch productivity
Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships
Fully participate in FMB's sales program as directed by the Branch Manager
Oversee training and ongoing development of teller staff
Balances operational controls and customer service in order to minimize risk to the Bank. Assists with controls of branch expenses
Complete performance reviews for teller staff
Coaches and develops the teller staff so that employees reach their full potential

San Francisco, CA

Associate Manager / Teller Supervisor

San Francisco, CA

Wiza, Gutmann and Bogan

San Francisco, CA

Associate Manager / Teller Supervisor

Monitor/research missing deposits, encoding errors, and miscellaneous request
Review, process and contact clients on returned deposit items
Participate and monitor channel engagement efforts at the Branch Associate line
Review and clear CORE general ledger accounts
Provides input into the performance management process and staffing decisions
Work with teller staff towards development and achievement of branch and individual sales goals
Assigns work duties and work schedules to tellers

present

New York, NY

Associate Manager / Teller Supervisor / Lodo

New York, NY

Schinner, Osinski and Rolfson

present

New York, NY

Associate Manager / Teller Supervisor / Lodo

present

Nearly all work is performed in a climate-controlled indoor facility during normal business hours, including weekends
Monitor and ensure that all logs are properly completed for the banking center. Branch logs should be audit ready at all times. (Examples, banking center opening/closing log, Self Service Transaction Log, Customer Pick up Logs, Vault Logs, and Key Logs etc.)
Prepare and execute action plan for any findings identified by SMART and Internal Audit
Provide general customer maintenance support – reordering check cards, address changes, check orders, etc…
Clear missing DIH, CTR and MILs
Prepare and follow-up on items sent/pending for collections
Prepare request for Cashier’s Check Stop Payments

Education Education

Bachelor’s Degree in Accuracy

Oregon State University

Bachelor’s Degree in Accuracy

Skills Skills

Ability to use office machines and perform basic mathematical functions
Proficient knowledge of Microsoft Office Suite products and related Bank software
Highly detailed-oriented
Ability to quickly learn an navigate through various systems and applications
Demonstrated ability to deliver good client service and provide team support
Beyond basic use of MS EXCEL and WORD (Ability to work with formulae in spreadsheets)
Good accounting knowledge
Basic knowledge of Microsoft applications
Excellent interpersonal skills with the ability to deliver effective communication proactively with a customer-oriented approach
Strong interpersonal skills

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5 Teller Supervisor resume templates

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Associate Mgr / Teller Supervisor / Mines Resume Examples & Samples

Recruit, interview, hire, train and develop a team of friendly, customer focused sales and support staff
Maintain an in-store learning environment that delivers the most knowledgeable and skilled team in retail
Provide feedback, development and growth opportunities focused on producing the next team of retail store leaders and driving attrition to below 20% annually
Drive sales through effective execution and team support of Microsoft retail strategies
Protect company assets including people, merchandise, facilities and money
Experience managing in a customer service environment a plus
Ability to build strong customer relationships
Ability to develop and motivate employee team
Attention to detail necessary

Teller Supervisor Resume Examples & Samples

Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client's name during the transaction, and thanking each client for his or her business. Refer clients to other branch personnel as needed
Oversee day to day transactions of at least two Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems
Two to four years experience as a Senior Teller or equivalent
Demonstrated ability to read, follow written instructions and accurately complete written reports
Demonstrated ability to execute on all teller-related duties
Ability to speak fluent English
Specialized client service training with proven results
Ability to oversee diverse personalities

Teller Supervisor Resume Examples & Samples

Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner
Balance teller drawer with a 95% or better balancing record
Identify fraudulent activity to help prevent potential losses to Great Western Bank
Make decisions on operational procedures and other factors relating to branch operations. Schedule tellers’ work schedule to maintain adequate coverage and maximum productivity
Lead referral activities for the branch. Participates in activities focused on increasing deposits, fee income, loans and customer service levels. Counsel staff to ensure goal achievement
Keep controllable expenses (Overtime, Employee Relations, Travel, Business Development, Losses) within budget
Responsible for the hiring, training, evaluating and rewarding assigned staff. Ensure adherence to ongoing training requirements
Respond to and resolve customer service requests according to Great Western policies in a prompt, efficient and courteous manner
Participates in community organizations and activities
Register and obtain a unique identifier number from the Nationwide Mortgage Licensing System as a Mortgage Loan Originator as well as keep the license in force by submitting updates when personal information changes and to complete the annual renewal of the license
Perform other job-related duties or special projects as assigned
Minimum of three years teller experience
Basic math skills and strong customer service skills
Effective selling and cross-selling skills
Ability to stand for long periods of time and lift 20 to 50 pounds
Excellent verbal, written and interpersonal skills
Self-directed/Initiative

Teller Supervisor, Pipeline Resume Examples & Samples

Ensure staff is supportive of sales efforts and that referrals to branch personnel are seen as a part of quality client service
Also responsible for the following areas
Ability to use office machines and perform basic mathematical functions
Demonstrated ability to deliver good client service and provide team support
Capability to lift a minimum of 30 lbs
Ability to successfully complete all core training as outlined by BB&T University for
Teller Supervisor
Completion of BB&T Product knowledge and computer based training compliance course

Associate Manager Ii Teller Supervisor Resume Examples & Samples

One year of previous Branch Associate experience. (Grade 9 – Two years of previous Branch Associate experience or accepting or displays a high level of skill meeting the needs of customers and solving customer problems.)
One year experience working in a team environment (Grade 9)
Have a focus for sales (Grade 9: 6 months + excelling in sales or referrals)
Must display a friendly and helpful attitude and have the ability to positively interact with customers and co-workers
Able to exhibit attention to detail
Ability to perform with a high level of accuracy
Have a focus for sales

Teller Supervisor Resume Examples & Samples

Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships
Balances operational controls and customer service in order to minimize risk to the Bank. Assists with controls of branch expenses
Develops methods to streamline daily functions and improve branch productivity
Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. Conducts ongoing customer service, security and technical training in the branch
Performs self-audits as scheduled and submits results in a timely fashion
Supports the achievement of branch sales goals (i.e. coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities, etc.)
Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards
Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application
Manages branch operations employees (i.e. selection, training, performance review, work allocation, etc.) Oversees and administers branch personnel issues for their direct reports
May be responsible for the branch in the manager's absence
Associate’s Degree Required
Years of functional/professional experience: Three to five years of branch operations experience
Working knowledge of bank products and services

Associate Manager / Teller Supervisor Resume Examples & Samples

One year of previous Branch Associate / Teller experience required. (AM II requires two years of previous Branch Associate / Teller experience or displays a high level of skill meeting the needs of customers and solving customer problems.)
One year of experience working in a team environment for AM II required
Have a focus for sales. (AM II requires 6 months of excelling in sales or referrals.)
Performs with a high level of accuracy
Computer, keyboarding and 10-key skills

Associate Manager / Teller Supervisor Resume Examples & Samples

Work closely with the BRE to ensure Lobby Management is working effectively to proactively reduce wait time
Assist in larger, more time-consuming transactions
Promote channel engagement by guiding customers to the appropriate delivery channels
Ensure that all quarterly and monthly cash audits for all cash boxes, vaults and ATMs are completed and documented per policy
Assist in ensuring that controls are followed in policy and procedures stated in R.O.B.E.R.T
Ensure proper vault controls are in place and maintained
Ensure proper controls are in effect for placing deposit item holds
Ensure staff follows procedures to always transfer surplus money to and from the vault
Ensure consignment items are audited and documented per policy
Ensure ATMs are balanced daily, weekly or based on policy and produces; work is processed and machines are adequately supplied with forms and money
Review Currency Transaction Reports (CTRs) and Monetary Instrument Logs (MILs) for reporting consistency and accuracy
Report any building and equipment issues to the BRE as appropriate
Develop a strong understanding of the products and services sold by the bank
Facilitate coordination, communication and teamwork between platform and Branch Associates to increase the likelihood that referrals will be utilized to generate sales
Monitor/research missing deposits, encoding errors, and miscellaneous request
Review, process and contact clients on returned deposit items
Prepare and execute action plan for any findings identified by SMART and Internal Audit
Prepare request for Cashier’s Check Stop Payments
Clear missing DIH, CTR and MILs
Monitor and ensure that all logs are properly completed for the banking center. Branch logs should be audit ready at all times. (Examples, banking center opening/closing log, Self Service Transaction Log, Customer Pick up Logs, Vault Logs, and Key Logs etc.)
Review and clear CORE general ledger accounts
This position has no unusual physical requirements
Interruptions from customers, peers, managers or others are present with the need to prioritize tasks
This position occasionally requires the ability to sit or to kneel

Associate Manager / Teller Supervisor / Lodo Resume Examples & Samples

Ensure all branch personnel immediately welcome and greet customers as they enter the lobby or motor bank
Ensure each Branch Associate offers the same exceptional customer service on a consistent basis regardless of the relationship – every time, every client
Assist the BRE with the problem resolution process
Ensure telephones are answered in accordance with customer service standards
Responsible for all audit reviews
Approve transactions within delegated authority limits by exercising appropriate judgment to limit risk to bank and customer continuity
Ensure Banking Center is within assigned office cash limit
Adhere to the Operational Loss and Cash Difference Guidelines
Document staff over/short and other losses accurately on Individual Employee Loss Logs (IELL). Report to BRE as losses occur
Prepare order and balance incoming and outgoing shipments of currency
Ensure vault and each Branch Associate is balanced at the end of each day. If necessary, personally assist other Branch Associates with balancing
Prepare over and short transactions and coordinate with Cash Balancing and Proof Departments, errors, corrections and general account information
Open night depository vault and assign processing of contents
Ensure that all control keys and combinations are appropriately documented and secured per policy
Complete compliance and other training by set deadlines
Assist the BRE or designated individual in supply ordering process
Train, coach and motivate each Branch Associate to uncover sales opportunities through conversational profiling during transactions (increasing weekly sales referrals)
Conduct daily observations of Branch Associates to maximize the referral opportunities
Provide general customer maintenance support – reordering check cards, address changes, check orders, etc…
Prepare and follow-up on items sent/pending for collections
Participate and monitor channel engagement efforts at the Branch Associate line
Validate/evaluate teller referrals, as appropriate
Nearly all work is performed in a climate-controlled indoor facility during normal business hours, including weekends
This position requires on-going situational awareness of the facility and of the people in and around the facility to ensure personal and environmental safety
This position requires continuous standing, walking and manipulating objects as well as the ability to continuously view information on documents and on a computer screen and to conduct written and verbal communication
This position frequently requires bending or stooping as well as the ability to lift and/or carry up to 50 pounds
Rarely, this job may require the ability to climb stairs
High school diploma required; college degree preferred
One year of previous Branch Associate/Teller experience required. (AM II requires two years of previous Branch Associate/Teller experience or displays a high level of skill meeting the needs of customers and solving customer problems)
Perform basic mathematical calculations

Associate Manager / Teller Supervisor Resume Examples & Samples

Must have a focus for sales. (AM II requires 6 months of excelling in sales or referrals.)
Demonstrates leadership qualities
Performs basic mathematical calculations
Demonstrates the ability to learn and apply procedures

Associate Manager / Teller Supervisor / Mexia Resume Examples & Samples

Demonstrate leadership qualities
Demonstrate the ability to learn and apply procedures
Computer, keyboarding, and 10-key skills

Teller Supervisor Resume Examples & Samples

1) Resolve and respond to client’s over-the-counter queries timely and effectively
2) Protect the Bank's interests and minimize losses through adherence to security measures and other policies and procedures
3) Review Department Control Function Checklist and ensure outstanding entries on accounts used daily by tellers are cleared timely
4) Verify Tellers cash to ensure that there are no discrepancies in balancing
5) Train and coach new Branch employees
6) Liaise with external Vendor to investigate and resolve clients’ cash and cheque deposit discrepancies
7) Prepare relevant reports to send to the Fraud Manager and the Central Bank
8) Prepare claims report for cash differences found in deposits processed by Vendor
9) Conduct Branch Oversight Manager (BOM) duties quarterly
10) Prepare month end write-off report for cash differences
11) Verify and authorize Teller batches in COSMOS
12) Verify and authorize in COSMOS ACH reject, incoming and outgoing cheque return and inclearings and outclearings foreign cheque
At least 3 years experience in Branch/Operations
Sound knowledge of Branch/Operations controls and risk exposure
Beyond basic use of MS EXCEL and WORD (Ability to work with formulae in spreadsheets)
Good numerical skills

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent professional experience
Minimum of three years retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience (Minimum of two years for Grade level 10)
2 years previous supervisory and/or lobby management experience (1 year for Grade Level 10)

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

Bachelor's degree or equivalent professional experience
Minimum of three year retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience
2 years previous supervisory and/or lobby management experience

Teller Coordinator / Teller Supervisor Resume Examples & Samples

Basic clerical and processing skills
Proven commitment to quality customer service
Willingness to proactively solicit new business as necessary
Bilingual English/Spanish language skills a plus

Head Teller / Teller Supervisor Resume Examples & Samples

2 years cash handling experience (required)
1 year Supervisory experience in a cash handling position (required)
1 year customer service experience (required)
At least 1 year of banking experience (preferred)
Builds a professional environment on the teller line and instills a customer service mind-set in tellers
Create and foster a cohesive team and promote a positive work environment
Demonstrates a general working knowledge of the Banks products and services
Ensures that branch is operationally sound and is current with Santander Bank policies and procedures
Exhibits a strong knowledge of all teller policies and procedures
Must be able to multitask and juggle competing priorities while successfully meeting objectives and goals
Serves as the role model for delivering personal World Class Service and ensures the same from teller staff
Strong computer knowledge and Windows skills required
Strong interpersonal, communication and organizational skills
Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service

Teller Supervisor Resume Examples & Samples

High school diploma, G.E.D, or equivalent 3 years work experience
Minimum two years as a teller, minimum two years branch operations experience and exposure to supervisory functions
Demonstrated verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards

Teller Supervisor Resume Examples & Samples

Compiles information and generates reports on trainee progress and teller performance, including but not limited to: tracking referrals and balancing; and correcting errors and differences
Trains, mentors, and supports all tellers
Monitors, identifies, and works with management to improve performance concerns; implements solutions and provides coaching to correct them
Mentors new employees during the first 90 days of employment
Periodically reviews training manuals/materials to keep updated
Accurately performs routine and moderately complicated customer transactions and work assignments in various banking functions according to established bank policies and procedures, including cash and balancing procedures
Other duties may include: branch operations designate, mentor, and back-up CSR
Must have proficient verbal and written communication skills
Embraces a diverse working environment
Proficient knowledge of Microsoft Office Suite products and related Bank software
Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management
Excellent planning, time management and organizational skills
Demonstrate leadership skills
Attention to detail while demonstrating accuracy in performing all work assignments
3 years teller experience preferred along with demonstrated leadership qualities. Demonstrated effective training and mentoring skills and extensive knowledge of teller operations and service

Teller Supervisor Resume Examples & Samples

May be responsible for opening and closing the facility under dual control and/or operating the branch in the absence of the branch manager
Ensures an overall environment that offers a positive Client Experience
Coaches and develops the teller staff so that employees reach their full potential
Carefully follows all policies and guidelines including internal security measures including those in the First Midwest Bank Teller Policy and Procedure Manual
Work with teller staff towards development and achievement of branch and individual sales goals
Increase teller product knowledge and lend guidance on referral activities
Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to the FMB Teller Difference Policy
Fully participate in First Midwest's sales program as directed by the Branch Manager
Meet personal monthly referral goals as defined in the incentive program
Ensure that tellers meet minimum expectations including CTR and proper oral disclosures - Activities may include but not be limited to; call nights, branch meetings and sales contests
Service clients while at a teller window in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of the transaction requested
Use observational coaching to interact with staff plus conduct coaching and counseling sessions with all staff according to individual plans
Complete monthly incentive evaluations and annual performance appraisals for all staff
Orient new Tellers to the Branch and oversee their training
Complete or oversee completion of branch schedule for all Teller Staff using transactional volume data and established staff baselines
Perform surprise cash audits of teller drawers and ATM (if applicable) including audits as directed
Conduct Pep and deployment meetings to help develop staff's skills and to support Bank expectations to meet clients needs
Participate in all required training sessions for Compliance. Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
Implement bank-directed changes relating to regulatory amendments
Attend and participate in Training classes offered by First Midwest specific to the Teller Supervisor position
Work with staff to identify and resolve customer problems
Ensure the tellers regularly give an exceptional level of customer service
Oversee all regulatory reports including Collections, Coin & Currency, CTR completion, ATM's, Teller Differences, Inventory of negotiable instruments and maintenance of required retention items
Adhere to branch cash levels as determined by the bank
Order cash in a timely fashion so that the levels of cash meet branch requirements
Communicate all potential fraud situations to Fraud Administrator
Must have reached Teller III level or commensurate experience
Prior supervisory experience preferred
Requires capacity to refer bank products and services with knowledge of bank products necessary
Must have volunteered and participated in branch sponsored activities in addition to regular teller responsibilities
Met or exceeded closed referral goals of 80% on a rolling twelve-month average as outlined in First Midwest's retail incentive program - For external applicants, prior involvement in a referral program required
Demonstrated sales ability necessary
Strong interpersonal skills required
Working knowledge of word-processing and spreadsheets necessary

Teller Supervisor Resume Examples & Samples

25% Teller Duties
Executes an extensive variety of customer transactions in accordance with Bank policy and procedures
Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. Maintains working knowledge of all banking regulations
Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy
Acts as significant deterrent of loss to Bank via robbery and fraud by following procedures and regulations and knowing the customer
Saturday hours as required
25% Customer Service
Handles complex customer issues while executing excellent customer service principles
Demonstrates excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for Bank. Promotes and maintains excellent level of customer service from all tellers
Maintains cooperative and productive work atmosphere. Explains Bank policy and procedures to customers
Responsible for cross-selling and referral goals for non-traditional bank products (e.g. insurance & investments)
50% Teller Line Supervision and Operations
Coordinates tellers’ activity, schedules work week, assigns duties
Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments
Monitors and maintains branch cash levels and prepares related reports
Works with tellers to resolve more complex transactions, correct errors, and in assist with difficult customer requests
Provides significant input for the preparation of tellers’ performance reviews
Resolves routine and complex personnel problems; provides input to Branch Officer for disciplinary actions
Oversees the execution of daily banking procedures as related to teller line and ATM
Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping
Assists Branch Officer with the development of staff
Responds to off-hours ATM calls as required
Minimum customer service shop rating of 89%
Must meet minimum required balancing requirements for Teller III
Must possess supervisory skills - Branch Officer will be required to provide specific examples where employee contributed in areas of staff supervision and training. Current Branch Officer must provide written recommendation explaining details and setting specific examples of the employee’s abilities and experience with supervision, training and operational skills
Successful completion of Principles of Banking
Successful completion of Teller III Skills Assessment
Approval of Regional Branch Manager committee
More than 1 year Teller III experience
Demonstrated ability to work well with co-workers and provide direction and support
Demonstrated superior customer service skills
Solid computer skills

Teller Supervisor Resume Examples & Samples

Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
Perform routine monthly audits
May be required to participate in community events
Participate in hiring and onboarding of new teller staff
Assign work schedules to employees to ensure efficient function of department
Previous teller experience required
Must be available to work all shifts

Client Experience Ops Mgr-teller Supervisor Resume Examples & Samples

Bachelors degree or equivalent professional experience
Minimum of three years retail branch operations experience as a Branch Associate / Teller / Lead Branch Associate / Associate Manager or other branch operational experience. Minimum of two years for grade level 10
Two years previous supervisory and/or lobby management experience. One year for grade level 10
Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates. ---

Teller Supervisor Resume Examples & Samples

Assigns work duties and work schedules to tellers
Monitors cash limits in teller stations and branch and makes appropriate shipment decisions
Provides approval on other teller's transactions
Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned
Review timecards and track absences and tardiness and communicate to supervisor
Provides guidance to tellers relating to operational and auditing policies and procedures
Participate in goal setting and attaining established goals
Identify and provide staff training
Coach staff to cross sell bank products and services
Assists tellers in resolving service problems, complex inquiries and other customer issues
Perform all duties of a Sr. Teller
Serves as back up for CSR as required
Completes all required monthly audit reports and ensures compliance
Completes required BSA/AML training and other required compliance training as assigned
Lift coin bags up to 50lbs
Perform any other related duties as required or assigned

Teller Supervisor Resume Examples & Samples

Schedules and supervises all main bank tellers in the performance of their duties
Sets an example of excellence in performance of teller duties such as accepting deposits and loan payments, cashing checks, issuing money orders, cashier’s checks, handling customer inquiries, closing accounts, etc
Communicates with superiors about policies and procedures, recognizes opportunities for operational improvement, new business prospects and cross selling opportunities, need for administrative support, etc
Plans daily work schedule of personnel so that work is promptly dispatched through the day with a proper division at cutoff, makes sure all stations make required End-of-Day/Split-Day cutoffs, cash counts are made at shift end with long/short properly verified
Evaluate and coaches subordinates in the performance of their duties, emphasizing accuracy, awareness of customer needs (cross selling opportunities) in a friendly, but professional manner
Monitors security devices to see that they work properly
Review the "Policy for Protection of Cash Assets" monthly and makes sure that the levels specified for the location are being observed and that coin, currency, cash items and other documents are being handled in a secure manner as outlined in the policy
Inspects to see that necessary cleaning and maintenance is being performed and that personnel are keeping their work areas organized for efficient use as well as neat appearance
Maintains information as to what vendors are to be called for service on equipment and initiates contact according to bank policy when service is needed
Assumes the responsibility of the department in the manager’s absence; researches, answers and resolves member and teller problems; schedules teller work hours; conducts cash audits; and assists tellers in balancing
High School diploma, general education degree (GED), or equivalent required
2 or more year’s teller experience required; previous supervisory experience preferred
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems
Excellent math and calculator skills
Organizational skills and the ability to prioritize work

Head Teller / Teller Supervisor Resume Examples & Samples

Ensures operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized
Oversees the staffing, coaching, and performance management of all tellers
Provides a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures
Participate in the daily teller activities needed to meet the demands of the branch including processing teller transactions and performing standard teller activities
Meets established sales goals and acts as a leader in the branch
2 years of cash handling experience
1 year of supervisory experience in a cash handling position
1 year of customer service experience
1 year of banking experience (preferred)
General working knowledge of the Banks products and services
Ability to Create and foster a cohesive team and promote a positive work environment
Ability to multitask and juggle competing priorities while successfully meeting objectives and goals

Teller Supervisor Resume Examples & Samples

Fully participate in FMB's sales program as directed by the Branch Manager
Oversee all regulatory reports including Collections, Coin & Currency, CTR completions, ATM's, Teller Differences, Inventory of negotiable instruments and maintenance of required retention items
A minimum two years prior teller supervisor experience required
Met or exceeded closed referral goals on a rolling 12 month average as outlined in First Midwest's retail incentive program - For external applicants, prior experience with a referral program required

Teller Supervisor Resume Examples & Samples

Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary. Responsible for the efficient running of all operating procedures and practices within the department. Takes a proactive approach to solving operational issues and proactively ensures compliance of all department, bank and regulatory policies and procedures
Make approvals and exceptions to policy as appropriate and within authority. Recognize potential fraud and report to management as necessary. Adhere to all security procedures established to ensure safety for employees and customers. Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. Contribute to the fulfillment of department and bank objectives and goals
Provide input into the performance management process and staffing decisions. Complete performance reviews for teller staff. Participate in hiring and onboarding of new teller staff. Oversee training and ongoing development of teller staff. Assign work schedules to employees to ensure efficient function of department Daily/Monthly
Perform routine monthly audits and Sales Tracking. Set an example for others by projecting a positive image of the bank through neat appearance and professional manner. Uphold established Wintrust culture
0-3 years of previous teller experience
Exceptional customer service and problem solving skills
Exceptional verbal and written communication skills
Basic knowledge of Microsoft applications
Mastery of Teller duties and responsibilities
3-5 years of supervisory experience, preferably with a financial institution

So-teller Supervisor Resume Examples & Samples

Resolves routine member inquiries or complaints, researches errors on member’s accounts and within established authority, approving exceptional transactions or recommending actions to the Branch Vice President
Ensures night depository transactions are posted according to procedure
Verifies and orders cash to operate department efficiently. Adheres to branch cash operating limit per procedure
Empowered to make decisions and exceptions to procedures when necessary
Counsels Tellers having balancing difficulties and makes recommendations to the Branch Vice-President for resolution
Communicates with employees to motivate and educate them to enhance their performance
Responsible for verbal and written counseling of Teller Specialists and Lead Tellers when necessary. Ensures appropriate documentation of counseling, appropriate documentation of warning and appropriate documentation of action plans
Prepares and administers monthly teller reviews, end of probation, and annual performance appraisals for Teller Specialists and Lead Tellers
Connect Consistently be friendly and approachable. Demonstrate your care
Advance Ensure that member’s expectations were exceeded
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required

No-teller Supervisor Resume Examples & Samples

Monitors daily performances of subordinates providing technical assistance by answering questions regarding VyStar products, services, policies and procedures
Operates a cash drawer when needed, paying and receiving cash on all types of personal and business transactions. Uses each member contact as an opportunity to cross-sell credit union products and services
Ensures TCD’s and/or TCR’s are balanced under dual control and have adequate supplies of document and currency
Is responsible for the monitoring and balancing of all branch general ledgers (daily and monthly)
Maintains cash over & short logs and reports out of balance conditions according to procedure
Incumbent must be alert to the potential of robbery and fraud
Monitors the member service waiting room and assists when necessary
Trains, monitors, coaches and develops staff on a daily basis. Provides on-going training for staff as changes are implemented
Monitors on-the-job training for newly assigned personnel
Participates in quarterly up training/coaching programs to ensure incumbent has and maintains the knowledge necessary to be successful in this position
Meets periodically with Branch VP to review development of staff
Maintains confidentiality when dealing with employee issues
Review Lead Teller Certifications monthly
Review and approve electronic time cards
Participates in the Supervisor forum to recommend changes and updates to various procedures and/or processes to improve efficiency and strengthen the effective delivery of services
Performs other duties as assigned, including member service duties
Focus Focus your full attention by carefully listening to and observing client or member
Counsel Recommend solutions based on your member’s needs and objectives
Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs
A minimum of three years experience with a financial institution in a position of direct member/customer service contact is preferred
A minimum of two years in a leadership or supervisory position is preferred
Knowledge of Microsoft Word and Excel are required

Teller Supervisor Resume Examples & Samples

Excellent interpersonal skills with the ability to deliver effective communication proactively with a customer-oriented approach
Demonstrated tact and professionalism when exchanging information with customers, co-workers, and managements
Strong attention to detail, client responsiveness and timely completion of assigned tasks is required
The ability to make sound and reasonable decisions regarding customer transactions; weighing customer satisfaction with the Bank’s exposure to loss and/or fraud

Ro-teller Supervisor Resume Examples & Samples

Ensures staff is delivering a consistently high level of quality member service. Maintains excellent service levels by inspiring a sense of urgency and effective scheduling
Ensures ATMs are balanced under dual control and have adequate supplies of documents and currency
Responsible for ordering, balancing and maintaining vault and working stock for both preloaded Gift Cards and RSVP cards in the branch
Responsible for or assists with the branch’s safe deposit boxes, which may include opening, closing, drilling, settling monthly reports, and retention of records
Responsible for ensuring daily branch balancing and closing procedures are followed in accordance with procedure
Cash Vault responsibilities
Incumbents are expected to spend approximately 50% of their time coaching and developing staff
Monitors the workplace environment for personnel problems and situations that could warrant advising Branch Vice President of impending problems
Routinely conducts meetings as needed to ensure staff is informed of new information
Responsible for creating, implementing and tracking a branch teller referral program
Ensures that all new tellers receive side by side observation during the first weeks of window exposure
Completes standard or special reports as required by policy and/or procedure or as assigned by the Branch Vice-President
Assists Branch VP with monthly SMP requirements as assigned
Expected to lead the branch in the absence of Branch VP/MRS Supervisor
Responds to after-hours calls from Alarm Company
Will occasionally lift & carry heavy coin and cash boxes weighing 50 pounds. Incumbent is expected to follow procedures on the Info Center regarding the proper way to lift heavy objects
Teaches or participates in the planning and delivery of VyStar Excellence and other training should incumbent be called upon to do so
Regularly responsible for opening and/or closing of the branch
Understand Listen empathetically and ask questions (70%/30% rule)

Regional Teller Supervisor Resume Examples & Samples

May be responsible for bank opening/closing
Provides input into the performance management process and staffing decisions
Travel between branches will be necessary
Must be available to work all shifts (including Saturdays if needed)

Interactive Teller Supervisor Resume Examples & Samples

Supervises Remote Teller staff. Directs the day to day operations activities of the Remote Teller area including the interviewing, hiring and training. Provide timely coaching on performance, including daily and weekly interaction, development and feedback to staff. Prepare and administer performance reviews and salary increases
Operate as a Remote Teller as needed. Identify customer trends and/or system issues as they develop. Respond and report these to managers, business line leaders, back office support managers and Information Technology Services as quickly as possible along with providing possible impact/solution/resolution. In addition, identify any process improvement opportunities that exist and support changes on your team and in the department that allow us to be more efficient and deliver an improved customer experience
Develop and foster a strong customer advocacy environment along with deepening customer relationships. Ensure that customer's needs for financial service are fully met through active profiling and needs assessment activities. Provide on-going coaching and counseling, quality recording and monitoring, team meetings and training sessions
2-4 years Banking, customer service, financial or sales experience. Demonstrated ability or experience in providing work direction and leadership required
4-7 years Banking, customer service, financial or sales experience. Demonstrated ability or experience in providing work direction and leadership preferred

Teller Supervisor Wood Dale Resume Examples & Samples

Oversee the operating procedures and practices within the teller department including: Make approvals and exceptions to policy as needed, recognize potential fraud and report to management as necessary, take a proactive approach to solving operational issues, and proactively ensure compliance of all department, bank and regulatory policies and procedures
Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel and coach staff to recognize these opportunities as well
Oversee training and ongoing development of teller staff
Daily/Monthly Sales Tracking
Complete performance reviews for teller staff
High School Diploma or equivalent working experience
3-5 years of supervisory experience preferred, preferably within a financial institution
Travel between branches may be necessary