Training Support Specialist Resume Samples

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R Nicolas

Reyes

Nicolas

67146 Denesik Causeway

San Francisco

+1 (555) 332 1169

67146 Denesik Causeway

San Francisco

Phone

p +1 (555) 332 1169

Experience Experience

Boston, MA

Training Support Specialist

Boston, MA

Hayes and Sons

Boston, MA

Training Support Specialist

Perform analyses and studies to identify weaknesses in staff development the source of such weaknesses, and provide recommendations for improvement
Develop, monitor & assist in execution of the on boarding program at your site to include 30-60-90 process
Execute, teach, coach and assess the 7 steps of performance based training regularly
Assist in all equipment upgrades/installations through execution of performance based training
Develop and execute Standards audit process within your area of responsibility
Develop performance-based training program within the Hackettstown manufacturing plant
Manage product requests and external development of new product features and software fixes

New York, NY

Training & Support Specialist

New York, NY

Walker-Marks

New York, NY

Training & Support Specialist

Working knowledge of M.G.L. c.32, regulations, and Board procedures
Help to build and maintain an extensive library of documentation, including a full suite of training materials, which may include e-learning courses
Provide training and support for CRM tools. aCRM/Spectra is the CRM used by the Institutional, Retail and iShares teams and their business partners in business operations and other internal groups. It is built in-house and is the primary focus of this role
Contribute to team processes and creating efficiency across a global team, as well as share information with other team members related to specific AMRS region business process or changes
Familiarity in delivering and implementing web based applications or software training
Conduct or assist in conducting training sessions
Management and arrangement of MSRB training rooms for meetings and re-set for use in training. This includes computer shut-down, reboot and furniture placement

present

Detroit, MI

CRM Training & Support Specialist

Detroit, MI

Pagac-Feil

present

Detroit, MI

CRM Training & Support Specialist

present

Help build and maintain an extensive library of documentation, including a full suite of training materials
Create communications to users regarding application enhancements, maintenance windows and outages
A strong academic background and outstanding academic achievement
Manage, assign, close tickets created by user requests in the ticket tracking tool (Service Manager 9)
Assist with request tracking
Effectively communicate with stakeholders and management
Respond to all inquiries from users. Examples include: how specific applications are used, business processes around these applications, address potential issues and enhancement requests

Education Education

Bachelor’s Degree in Education

University of San Francisco

Bachelor’s Degree in Education

Skills Skills

Strong presentation and facilitation skills, and ability to engage distance learners and explain technical concepts in clear, non-technical language
Ability to transfer customer-focused application training to internal Apple audience with a focus on maximizing efficiency and productivity
Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
Expertise with current versions of OS X and iOS
Excellent problem solving abilities
Able to multitask in a dynamic environment and complete tasks on time
Able to quickly adapt to new technical concepts and tools
Expertise in iWork, iLife, iCloud, Final Cut Pro, certifications
Extremely strong teamwork ethic and customer support focus
Background in Instructional Design, Business Education, Human Resources, Educational Technology or related field

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15 Training Support Specialist resume templates

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CRM Training & Support Specialist Resume Examples & Samples

Provide training and support for CRM tools in Spectra. Spectra is the CRM used by the Institutional teams and their business partners, is built in-house and is the primary focus of this role. SalesPage Enterprise is a third party tool used primarily by the Retail teams that will need some support and training
Effectively communicate with stakeholders and management
Handle drop by’s and deskside visits ad hoc
Manage, assign, close tickets created by user requests in the ticket tracking tool (Service Manager 9)
Help build and maintain an extensive library of documentation, including a full suite of training materials
Respond to all inquiries from users. Examples include: how specific applications are used, business processes around these applications, address potential issues and enhancement requests
Contribute to team processes and creating efficiency across a global team, as well as share information with other team members related to specific US/Can region business process or changes
Experience delivering training and support preferred
The ability to demonstrate strong analytical skills, attention to detail, a strong work ethic, and work as part of a team in a fast-paced environment
Excellent oral and written communication skills; very client service focused

Application Training & Support Specialist Resume Examples & Samples

Providing exceptional customer service and IT support
Developing and delivering computer, phone, audio-visual conferencing support and application training to computer users
Developing training programs and a variety of training materials, including manuals, quick reference guides, and on-line documentation for the computer system, phone system, and applications used or developed within the Firm
Troubleshooting problems and supporting users on all Firm supported applications
Identifying and solving system problems with occasional assistance of the engineering staff
Assisting with the identification, development, performing audio-visual conference set up and support, and implementation of system enhancements through research and knowledge of innovative tools and techniques and other duties as assigned
Minimum of four years' experience in end-user support and two years' experience as a classroom trainer in a legal or corporate environment
Working knowledge of applications and hardware used by lawyers and secretaries to create work product is a plus
Expert knowledge of Microsoft Office 2007/2010 Suite to appropriately advise end users on the best applications to accomplish a given task
Strong working knowledge of remote access systems to assist end users in troubleshooting access issues
Technical experience configuring and supporting workstations, laptops, printers, and related equipment
Familiarity with litigation support applications and techniques to appropriately advise end users on resources available to meet project requirements is a plus
College degree preferred, equivalent experience considered

Senior Training Support Specialist Resume Examples & Samples

Assist with rotational program administration. This may include involvement in the administration of development events, coordination of meetings and networking activities, preparation of materials, etc
Provide a variety of administrative responsibilities supporting the team such as: acting as a contact for Cedar Rapids training material inventory, managing the Transamerica Lending Library and providing back up for Operations team members as needed
Assist in responding to employee inquiries to the Talent Development Outlook mailbox and via telephone. Respond to employee inquiries about workshops and help them understand available programs and resources
Create standard and ad hoc reports, using spreadsheets and data entry to provide a variety of summary reports. Provide a high level of accuracy when creating reports working with spreadsheets and database information
Process invoices and related expense reports through Concur accounting system. Verify that internal reports reconcile with vendor billing. Work closely with Accounts Payable to complete these processes
Maintain electronic files documenting responsibilities. Utilize LOMA and SharePoint sites by managing permissions and organizing documentation
Communicate with LOMA and Ed Reps to request changes and modifications to various systems access as needed
Assist in completing and maintaining procedure and process documentation for Talent Development department
Provide support to a variety of special projects for the Talent Development department
Exhibits regular, reliable, punctual and predictable attendance
Normal office environment
Generate and maintain confidential files and information
Salary range will fall between $38,500-$42,000
High school education or equivalent is required
Minimum 3-5 years proven experience in training support or professional administrative positions
Must possess advanced skills with the Microsoft suite of products and a strong desire and acumen for learning new software products
Customer Focus / Customer Service
Attention to Detail & Quality
Commitment to Task. Sense of urgency
Tolerance of Ambiguity & Flexibility
Comfort with Multi-tasking
Experience working with Taleo Learn / Oracle (Learning Management System), Workday or other Human Resource Information System or Learning Management Systems helpful

Logistics Training Support Specialist Resume Examples & Samples

On a daily basis perform routine equipment maintenance support tasks which may include, but are not limited to, training equipment maintenance and repair
Provide movement of materials and supplies
Simple interior and exterior clean-up of work areas; waste paper recycling, and/or stocking of consumable training materials to include warehousing, packing, and shipping
Maintain all equipment in good operating condition necessary to perform assigned tasks, performs routine preventive maintenance tasks on training equipment, standard hand/portable power tools, and may install minor modifications
Enter, retrieve, and adjust data from various sources to include verbal, written and electronic communication
Communicate requirements and information to internal customers and outside agencies
Comply with safety procedures, operate Non-CDL vehicles in support of training delivery, and perform daily vehicle inspections on all vehicles used for training delivery
Travel in support of position requirements and performs other duties as assigned
Possess current driver license to enable transportation of equipment truck and/or trailer
Ability to lift, turn, and carry heavy equipment (up to 60 pounds) to support training
Ability to travel to local and distant destinations to support training and to represent the company as needed
Employment Contingency: Due to Federal Contract Regulations, U.S. Citizenship required. Must successfully complete a pre-placement screening consisting of background check, financial institutions/credit bureau check, and disclosure under the Freedom of Information Act

Training Support Specialist Resume Examples & Samples

Provide administrative support to the training team by executing basic concepts, principles and techniques for the ISCD training and curriculum development program to include: support related to establishing training classes, conferences, meeting, briefs and exercises in support of ISCD goals and objectives
Provide support related to oversight, establishment, and management of instructor-led training, web-based course development, and the newly developed Performance and Learning Management System (PALMS) for ISCD
Perform administrative tasks to facilitate the ISCD training program such as: addressing inquiries in the ISCD Training inbox; maintaining the ISCD SharePoint site; filing documents in the Training shared drive (e.g., SF-182s, ISCD Training Request forms); tracking and maintaining employees’ individual development plans; and serving as primary POC for the PALMS (e.g., resetting passwords, creating temporary accounts for new employees, changing supervisors of record/organization codes/etc., posting internal learning events and updating external training completions)
Provide support to training events by drafting and disseminating training announcements; managing registration; setting up webinar and/or meeting spaces; scheduling and communicating expectations to training facilitators; and developing and processing post-training evaluations
Support the review and revision process of training curriculum and technical user manuals for both on-site and virtual programs; supporting how, when, and where learning technologies should be used
Perform analyses and studies to identify weaknesses in staff development the source of such weaknesses, and provide recommendations for improvement
Analyze and review course evaluation results with appropriate parties to determine the effectiveness of training sessions with regard to course content and trainer; corrects courses as necessary to improve training effectiveness
Ensure that mandatory and recurring training requirements are completed by ISCD Federal and contractor staff
Current experience with DHS

Training & Support Specialist Resume Examples & Samples

Strong presentation and facilitation skills, and ability to engage distance learners and explain technical concepts in clear, non-technical language
Ability to transfer customer-focused application training to internal Apple audience with a focus on maximizing efficiency and productivity
Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
Expertise with current versions of OS X and iOS
Excellent problem solving abilities
Able to multitask in a dynamic environment and complete tasks on time
Able to quickly adapt to new technical concepts and tools
Expertise in iWork, iLife, iCloud, Final Cut Pro, certifications a plus
Extremely strong teamwork ethic and customer support focus
Background in Instructional Design, Business Education, Human Resources, Educational Technology or related field a plus

Lead Training Support Specialist Engineering Technician Resume Examples & Samples

Provide support for requirements analysis and requirements management with Manpower, Personnel, and Training Analysis Administration, Develop and manage Navy Training Systems Plans and associated shipboard and computer based training, interface with TYCOM's, ISICS, NAVEDTRA and NAVMAC while developing and monitoring training plans and related data in support of various Navy Combat/Weapon Systems training events and recommend corrective actions, develop alternatives and prepare implementation plans to resolve issues within the training program
Prepare data repositories as mentioned which are accessible by both the Government and Contractor for collaboration
Develop, coordinate, maintain, and distribute training schedules for shipboard, shore based, and assist in acquisition planning under the direction of a government lead
Train, schedule, and compile Subject Matter Expert (SME) training, enable objectives defined in curriculum, coordinate with site Navy and Government representatives based on training schedules, assemble and test electronic classroom environments, train students using electronic classroom, disassemble and package portable electronic classroom equipment for shipping, and statistical data for lesson plans, trainee guides, training support materials, and training schedule
Support, review, prepare, present, and coordinate technical training, develop strategies, plans for the fleet introduction, briefings for CAPSTONE training requirements, OA capabilities, systems deliveries, installations, ships schedules for platform and enterprise level DT/OT and CSSQT events
Develop, maintain, review, coordinate, and present operator and maintenance training products for formal and informal requirements
Develop formal training products, formal and informal curriculum, scenarios, instructor's guides, student guides, lab set-up guides, corrective maintenance exercises, classroom user guides, Course Training Task List (CTTLs), Personal Performance Profiles (PPP) table, and course critique, training project plan, test package, training course control document, and support materials
Conduct technical documentation review and provide comments for Computer Based Training (CBT) development and maintenance, Front End Analysis (FEA), classrooms/laboratory configuration validation, and Navy Training System Plan (NTSP). Specific locations, requirements, and performance standards will be identified in the individual TI
Prepare and conduct training services and an end of training report for shore based and shipboard events
Conduct, test, coordinate, resolve, and provide test results in accordance with the requirements of the test procedures for newly developed courseware modules, testing problems, and test results
Update and maintain Personal Qualifications Standards (PQS), as directed
Plan, participate, and analyze technical refresh requirements, legacy systems, previous configurations, and or new construction implementation for training program reviews, integrated product team, and design agent meetings and reviews
Maintain configuration management, troubleshooting, property control plan, replace, repair, parts and equipment for the training environments
Ssupport technical training for installation, System Operational Verification Test (SOVT), upgrade of training systems software, and demonstration and turnover of training systems
(A Bachelor’s degree (BS/BA)from an accredited college or university in an applicable Engineering, Mathematics, or Business discipline
Experience: A minimum of five (5) years of training experience with Navy Weapon/Combat Systems, operations, maintenance, or ISEA related equipment, demonstrating experience and ability to meet the following job description requirements

Training Support Specialist Resume Examples & Samples

1+ years of experience with supporting a training program
1+ years of experience with using AGILE
Experience with basic computer skills, including the Microsoft Office suite of tools
Active TS/SCI clearance with a polygraph required
HS diploma or GED required

Training Support Specialist Resume Examples & Samples

Logistically support all training classes assigned by distributing, recovering, and cleaning equipment used by students
Adhere to company and prgram policies and meet established deadlines
High school diploma or GED equivalent
Ability to wear PPE including Air Purifying Respirator (APR) for up to six hours
Must submit to and obtain final suitability by successful completion of background check, financial institutions/credit bureau check, and disclosure under the Freedom of Information Act prior to start date with Leidos
Experience wearing PPE in the past
Some knowledge of responder equipment

Training Support Specialist Resume Examples & Samples

Communicates with the customer (borrower), real estate agents and escrows at the start of the transaction
Collects customer documentation necessary to complete the loan transaction, such as income documentation, asset statements and initial disclosures documents
Assists loan originators with preapprovals and loan structuring
Assists loan originators with loan pricing options/support and managing lock expiration dates
Updates all parties with status of loan transaction as necessary
Ordering of standard loan requirements and verifications such as, title, escrow, appraisal, verification of employments, verification of assets etc
Demonstrate proficient product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, 2nd Mortgages,
Ability to analyze tax returns and accurately calculate income for all types of borrowers
Ability to maintain a high level of professionalism, customer service, and communication with customer, processor and LO
Proficient with Encompass
Understanding of compliance regulations and investor guidelines
Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry
Ability to meet time deadlines while working under pressure
Ability to effectively handle simultaneous tasks and projects in a fast paced environment
Able to effectively and efficiently work independently or as a member of a team
Must be able to work a flexible schedule that may include some evening and weekend hours
Two or more years' recent mortgage operations, underwriting and/or processing experience
Current hands on loan officer assistant, processing or underwriting experience
Knowledge of and experience working with FNMA, FHLMC, FHA, VA and other refinance and purchase loan programs and mortgage insurance guidelines

Training Support Specialist Resume Examples & Samples

Develop performance-based training program within the Hackettstown manufacturing plant
Design, develop, implement and evaluate functional training programs that result in improving measures using standard work while consistently maintaining high product quality
Approval of the training programs and programs for knowledge assessment in the relevant compliance monitoring and regulatory authorities if necessary
Deliver & assess trainer program - monitoring effectiveness of the internal training team and knowledge assessors according to the established Key Performance Indicators (KPI), developing and coordinating correction actions
Develop, monitor & assist in execution of the on boarding program at your site to include 30-60-90 process
Evaluate training effectiveness Methodology to their area of responsibility
Teach, coach and assess the Skills Matrix - update, identify skills gaps, plan and deliver training to reduce the skills gaps within your area of responsibility leveraging current ways of working: Factory Mars Operating System (FMOS), Manufacturing Reliability Fundamentals (MRF) and MSE
Coordinate, communicate & assist in execution of site Training Plan
Design, utilize and maintain the Training Center
Cooperation with external training centers on the training processes and competence assessment of the staff
Preparation for and successful completion of the audits (external and internal audits) related to training and knowledge assessment
Own Standard format. Teach, coach and assess the writing of/updating standards in your area of responsibility
Develop and execute Standards audit process within your area of responsibility
Assist in all equipment upgrades/installations through execution of performance based training
Maintain Training Budget & communicate status systematically to the appropriate level of the organization
Interviewing skills for to obtain information for the organization
Develop training material (Identify and utilize the training aids (equipment, mock-ups etc.) for manufacturing)
Develop & produce training videos
Maintains, operates and sets up video camera, VCR’s, recorders and PA system as needed
Use company software to interact with management, maintenance, and quality services
Develop assessments for trainings
Teach, coach and assessment OPLs (One Point Lesson) methodology to their area of responsibility
Keep updated on latest technology in audio visual field to make proper decisions for best training intervention
Verbal/Written communicate to all levels of the organization status of training program actions
Execute, teach, coach and assess the 7 steps of performance based training regularly
Facilitate group meetings
Become a Master Trainer by passing the Master Trainer Program
Become PDCA (Plan/Do/Check/Act) Certified to support problem solving in area of responsibility
Assist operations in filming equipment problems for proper intervention
Teach, coach and assess E&T Methodology to their area of responsibility
Make and submit reports to the clients' groups in the prescribed format
Deliver or assist in execution of internal & external assessments as it pertains to training or training effectiveness
Interview subject matter experts to obtain appropriate information to use to Teach, coach & assess others
4 years training experience in a manufacturing environment
Proficiency with Microsoft Office Products, including Outlook, Word, Excel Pivot tables, Formulas, updating spreadsheets), and PowerPoint for developing, presenting and updating training materials
Knowledge of Audio Visual Equipment
Successful Completion of a drug and background screen
Bachelor's Degree in Education, Human Resources, Business Management or a related technical field
5+ years training experience in a manufacturing environment
Experience with instructional design theory and implementation

Training & Support Specialist Resume Examples & Samples

Acquire extensive understanding of MARIS functionality to support external and internal constituencies
Prepare or assist in preparation activities for training sessions, including scheduling, course materials, and other logistics
Conduct or assist in conducting training sessions
Participate in testing and data verification during go-live preparation and after go-live
Develop a solid understanding of M.G.L. Chapter 32 and MSRB regulations, policies, and practices
Understand MSRB office workflow and related processing in MARIS and OnBase
Learn and use software such as GoToMeeting, GoToTraining, Event Brite, Survey Monkey, and Adobe Captivate
Provide training support to employers, boards, and colleagues, electronically, by phone and in person
Adhere to and enforce Treasury and Board policies
Ability to travel within the Commonwealth to provide instruction and support to external employers, retirement board and related entities, as required
Management and arrangement of MSRB training rooms for meetings and re-set for use in training. This includes computer shut-down, reboot and furniture placement
Experience in developing and executing training programs or providing similar customer support
Familiarity in delivering and implementing web based applications or software training
Development of understanding of MARIS functionality and business rules
Strong computer skills, including web based technology and Microsoft Office
Strong attention to detail and responsiveness
Able to present to a small group; must be able to analyze and modify training curriculum to meet trainees’ needs
Excellent interpersonal skills; ability to deal tactfully with employers, boards, colleagues, and members
Ability to work independently and to work in a team; ability to articulate training needs and issues
Experience in the field of public employee retirement benefits administration, employer reporting, and payroll administration or related fields
Working knowledge of M.G.L. c.32, regulations, and Board procedures
BA degree preferred

Training Support Specialist Resume Examples & Samples

Track and report customer training progress per contract
Maintain customer and training records as required by audits
Process registrations for customer training and maintain course rosters
Coordinate and manage eLearning system membership and other enterprise systems
Manage the collection and reporting of all data necessary to report on training metrics
Assist in the budgeting, monitoring and analysis of program expenses
Coordinate billing and maintain financial records in accordance with regulations
Maintain department calendar, schedule events and resources
Coordinate pre- and post-event logistics including travel, hotel, facilities, materials, and documentation
Research and implement efficiency savings programs (cost, process, etc.)
Serve as front line communications for customers
Problem solve / respond to customer inquiries regarding training and outside of training department
Manage and maintain relationships with customers and third party vendors/suppliers
Provide real-time event support during training events, such as replenishing snacks, drinks, coffee bar, maintaining inventory, and ordering catered lunches and supporting catering vendor while onsite
Track orders and process invoices for catering and snack services
Oversee pre-course planning and set up classrooms for class prior to training
Support training logistics, such as printing name cards and name badges, creating sign-in sheets and distributing to trainers, printing course certificates, running attendance reports, shipping and receiving documents and training tools, collect and filing participant profile forms, and other related actions
Maintain training manual inventory and order books
Maintain hard copy and soft copy folders, files, and reports
Process and scan training documentation
Process, tabulate, and file end of course evaluations
Assist in collection and tabulation of data for monthly report to finance
Support management projects
Prepare email distribution lists
Support eLearning system log-ins, user profiles
Create, track and reconcile purchase request and purchase order documentation

Technical Training Support Specialist Resume Examples & Samples

Support all Turf and Pest initiatives directed from the Target Technical Department
Plan, conduct, and administer programs that train employees and improve their skills and knowledge on products, vendors, services and other designated training
Create and deliver training programs for clients to support their technical needs. Offer consulting services for protocol and procedure development and implementation for our key customers
Support sales representatives with training and events for warehouse training, customer field training, association events and special events created by the technical or sales departments that would benefit our brand and customer base with the ultimate purpose to sell more products
Assist in building Online CEU Training Curriculum and training website
OSR/ISR on boarding program
Creates educational and informative employee training materials (PowerPoint presentations, videos, manuals, and physical examples of subjects of interest) in conjunction with Target Technical Department current materials and future training initiatives
Assist in the CEU process with Training Admin Manager in requirements and communicate effectively with Training. May assist in communicating with Departments of Agriculture and other regulatory entities
Delivers training to employees using a variety of instructional techniques, including lectures, group discussions, team exercises, hands-on examples, video, Web-based, self-guided and other training formats. This also includes creating and evaluating tests which determine if participants have learned and retained the information
Assist with research and development for new distance learning opportunities (Webinars, Remote Learning opportunities, and LMS development)
Participate in Industry association events to both receive and deliver training
Assist with BCE responsibilities including site evaluations, write up for key accounts
Maintain current licenses and certifications and obtain additional licenses as needed

Training Support Specialist Resume Examples & Samples

Manage product requests and external development of new product features and software fixes
Establish strong business relationships and work effectively with internal support departments, cross functional teams, operational leadership, and restaurant staff
Maintain project requirements and support documentation as needed
Have strong verbal, written, and interpersonal communication
Be able to manage multiple independent tasks, in a fast-paced environment
Possess a strong technical understanding of software and IT systems
Technology/web/software development experience or study
Analytics and data experience

Fisma Training Support Specialist Resume Examples & Samples

Develop, program and update training course content for HHS security and privacy courses, including, but not limited to, ISSO and other Role-Based Training (RBT) courses
Provide administrative and logistical support for meetings and monthly training-focused working groups
Conduct compliance tracking and supporting activities – including but not limited to communications, metrics tracking and direct outreach - to support fiscal year training requirements, goals and activities
Support the development of a Department-wide standardized training curriculum to continually enhance the skill sets of the cyber security workforce
Provide subject matter expertise to support the updating or development of training policies, memoranda, and guidance
Ability to function in a fast-paced environment and effectively manage multiple tasks simultaneously
Proven problem and project management skills with the ability to think critically. Must be able to leverage technology and apply critical thinking to gather, aggregate, and analyze data, and present results to client
Ability to work effectively in a team environment and participate in collaborative initiatives which foster the mutual exchange of knowledge and expertise
Ability to make decisions and resolve problems effectively – Seek out information and data to evaluate, prioritize and formulate best solution or practice
Must be able to multi-task, work independently and as part of a team, share workloads, and deal with sudden shifts in project priorities
Effectively navigate political landscape and build and strengthen relationships at all levels
Strong presentation and consulting skills
*Selected candidate must also be able to obtain this program's Public Trust.***
07-09 years w/Bachelors Degree

Training Support Specialist Resume Examples & Samples

Partnering with our key business leaders in creating competency based learning plans
Create learning plans, courses, instructor led training in LMS
Work with training point of contacts to ensure learning plans are up to date
Support audit needs during an audit including creating reports
Reporting including: attendance, completion, audit reports, manager requests, weekly dashboards
Maintain training records as required by audits

Therapeutic Training & Support Specialist Resume Examples & Samples

Provide and implement one on one skill building and strength-based interventions to youth and families
Participate in multi-disciplinary teams
Offer emergency, crisis support, and parent education
Assures that documentation and records are kept confidential, organized, complete and submitted in an accurate and timely manner
Makes referrals to services and resources on behalf of families
Provides closure and aftercare plan for each family/client
Must have a Bachelor’s degree in the Human Services field
Should have at least one year of experience with children who have emotional and/or behavioral issues
Prefer candidates with prior experience working with aggressive and oppositional children/teens
Reliable transportation and a valid driver’s license

Training & Support Specialist Resume Examples & Samples

Provide training and support for CRM tools. aCRM/Spectra is the CRM used by the Institutional, Retail and iShares teams and their business partners in business operations and other internal groups. It is built in-house and is the primary focus of this role
Manage and execute large scale training projects, i.e., new enhancement trainings for multiple user groups that requires extensive knowledge of the business and business process in order to design and implement specific training programs for the appropriate groups
Handle daily user drop bys, phone calls, and deskside visits ad hoc
Help to build and maintain an extensive library of documentation, including a full suite of training materials, which may include e-learning courses
Create communications to users regarding application enhancements, maintenance windows and outages
Manage, assign, close tickets created by user requests in the ticket tracking tool
Assist with request tracking
Enhancement and rollout implementation coordination
Liaise between users and development teams
Contribute to team processes and creating efficiency across a global team, as well as share information with other team members related to specific AMRS region business process or changes
Experience delivering training, prefer some type of training certification such as Certified Professional in Learning and Performance (CPLP), but not required
Strong interpersonal skills and demonstrated ability to work with all levels of staff and understand the differing needs, i.e. senior executives may need a different level of support than a junior analyst
A strong academic background and outstanding academic achievement
Proven proficiency in Word, Excel and PowerPoint
A strong interest in finance and the investment management business, particularly from a sales perspective
Recent graduates can apply, though previous experience in a similar role is preferred

Training & Support Specialist Resume Examples & Samples

Excellent written and verbal communicator, with great interpersonal and presentation skills
Must be comfortable speaking before groups of all sizes, ranging from one-on-one settings to large audiences (100+)
Must have a high level of patience and an ability to work with various personalities
Comfortable triaging technical issues
Committed to excellence with an outstanding attention to detail
Self-starter, self-motivated, self-directed, self-sufficient
Previous experience in corporate training or technical support
Previous experience with Content Management Systems
Pluses: experience working with international users
Train users at a significant level of competency with the software applications
Triage system issues and help users understand the best course of action
Develop and maintain currency of training materials
Write and create clear and easily understandable system and process documentation