VP Operations Resume Samples

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N Langworth

Naomi

Langworth

9855 Kiara Squares

Philadelphia

+1 (555) 828 3373

9855 Kiara Squares

Philadelphia

Phone

p +1 (555) 828 3373

Experience Experience

New York, NY

VP-operations

New York, NY

Dach and Sons

New York, NY

VP-operations

Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development
Manage a strong professional relationships with team members, portfolio managers and Key Stakeholders
Create and roll out defined processes in these work-streams (where currently processes may not exist)
Partners with other senior management to develop short and long term strategies and is responsible for implementing these strategies
Assist with merger and acquisition transitions
Participates in decision-making processes by collaborating with leaders from the governing body, health system mgmt., hospital leadership council, medical staff and clinical areas in developing the hospital's strategic plans, budgets, resource allocation, operation plans and policies
Workforce and Capacity Planning for BTCI

Philadelphia, PA

VP Operations

Philadelphia, PA

Windler Group

Philadelphia, PA

VP Operations

Prepare and manage annual 10MM+ operational budget, reporting on progress to provide transparency and proof to our board, donors, partners and volunteers
Partner with OS Finance, Strategy and Communication teams to share annual and 3-year goals, strategies and initiatives throughout the OneSight organization and its reporting structure
Support the efficient management of the OneSight global supply chain and inventory to reduce costs while maintaining the highest global quality standards
Support the specialized engagement of volunteers, while increasing localized opportunities for volunteer calls to action
Lead the ongoing technology audit for enhancement of OneSight operational programs and provision of care
Support strategic planning within OneSight, including 3-year planning and measurement/reporting of established KPIs
Assist with the development and execution of annual business plan, while looking for new ways to improve operations

present

Boston, MA

VP, Operations

Boston, MA

Christiansen-Rohan

present

Boston, MA

VP, Operations

present

Responsible for business operations project(s) including the development of projects and objectives, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion. Business operations projects and assignments may involve, but are not limited to, such areas as program management, business development, contract and functional management, proposal support, acquisition integration and other areas
Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
Working cross-functionally to identify and triage digital platform incidents management and triage
Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations-related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption
Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. Confidentiality
Developing executive reporting on status and progress of Digital Solutions team

Education Education

Bachelor’s Degree in Business Administration

University of California, Santa Barbara

Bachelor’s Degree in Business Administration

Skills Skills

Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
Excellent presentation, written and interpersonal communication skills as well as the ability to clearly communicate
Demonstrated ability to create and maintain strong business relationships internally and externally
Strong reporting and analytical skills / experience; ability to identify, analyse, and report on critical metrics and KPI's
Strong change management skills and experience
Ability to network and build relationships to grow the business
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing, presentation)
Strong organization skills
Ability to effectively manage and support change

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VP, Operations Project & Risk Manager Resume Examples & Samples

Strong risk management and control mindset. Individual needs to be performance-driven, proactive, with proven ability to take on challenges, set and execute agenda. Ability to communicate effectively and confidently across all levels
Evaluate and identify areas of risk across the organization. Identify and implement best practices and in some cases help shape the investment agenda
The scope of the role is limited only by the capacity of the incumbent to add value across the wide scope of Global OTC Clearing Operations. Flexibility of thought and a willingness to engage in a wide range of issues at all levels of detail will be vital
Ability to multi-task, prioritize and be flexible to changing priorities. Result oriented and tenacious
Ability to deliver on plans, complete next steps and resolve issues in a timely manner
Ability to confidently face off to senior management across divisions

VP Operations Resume Examples & Samples

Prepare and manage annual 10MM+ operational budget, reporting on progress to provide transparency and proof to our board, donors, partners and volunteers
Partner with OS Finance, Strategy and Communication teams to share annual and 3-year goals, strategies and initiatives throughout the OneSight organization and its reporting structure
Partner with OS Strategy on implementation and operational execution of current and scalable sustainable programs, in Africa, Asia, and the US
Provide program leadership and operational excellence for charitable projects, including global and vision van clinics, and voucher program
Support the efficient management of the OneSight global supply chain and inventory to reduce costs while maintaining the highest global quality standards
Motivate Ops team members and Luxottica & Industry partners to high levels of social impact and innovation, creating best-in-class patient and volunteer experiences
Support the specialized engagement of volunteers, while increasing localized opportunities for volunteer calls to action
Lead the ongoing technology audit for enhancement of OneSight operational programs and provision of care
Support strategic planning within OneSight, including 3-year planning and measurement/reporting of established KPIs

VP-operations Resume Examples & Samples

Mission, vision, objectives for Global Finance Operations
Team structure and job descriptions
Policies & procedures, standards, framework
Manage operations and projects communication processes to ensure that all processes are applied and followed, ensure continuous improvement of the communication stream and apply any new relevant process/ operating model changes
Working in partnership with Finance, Technology and Lines of Businesses to define/ updating operating model changes driven by strategic projects and Change Management process
Quality control policies & practices ensure that latest quality standards are followed and enforced within the organization
R-CSA process compliance , including risk assessment of project controls and policies , ensure proper execution of processes throughout the projects lifecycle
Ensure necessary Operations or Project awareness and training for the relevant employees, and team members
Creating and promoting a collaborative environment within Operations team, where knowledge and skills are shared to facilitate efficient and timely delivery of objectives
Must possess extensive knowledge and expertise in program/project management, portfolio management, systems development methodology with demonstrated success at achieving results and keeping initiatives on track
Required skills to develop and deliver scorecards, presentations and training sessions
Ability to understand both the business and technical requirements, to participate within various Operations, Projects and technology forums, interpret ting the changing environment
Strong technical skills such as Access, Excel, Power Point, Visio
Demonstrate superior problem solving and decision making skills
Candidate must identify issues, seek solutions and gain consensus regarding outcome
Ability to think outside the box and balance strategic objectives with the need to make interim tactical choices in order to sustain progress
Manage and deploy initiatives by influence
Ability to work independently and multi task
Post Graduation degree is required
Financial product knowledge desirable
Knowledge of database systems (e.g. MS SQL Server 2000, Oracle) and database concepts ( Optional)

Senior VP, Operations Resume Examples & Samples

Define and prioritize key strategic objectives in coordination with partners throughout the organization to provide decision support through high quality business forecasting, operations and analytics processes
Lead a team of high performing finance and business analysts to accomplish the goals and objectives of the business
Create highly sophisticated analytic frameworks and functional models to forecast the business and provide recommendations for solving key business problems
Develop and maintain KPIs and business dashboards to enable performance management and facilitate accountability
Deliver timely, accurate and effective analysis and reporting of financial and operational performance to executive and senior management
Ensure reports provide actionable insight into the levers of the business
Track performance relative to budgets, schedules, milestones and performance targets
Participate in senior management meetings; prepare and distribute relevant documents, reports and plans in a timely manner
Perform operationally focused financial analysis and intelligence gathering to support strategic and business development initiatives
High capacity for strategic thought and the ability to solve complex business problems
Superior verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Ability to deliver exceptional, high quality reports and presentations to executive/senior management
Successfully engages in multiple initiatives simultaneously in a complex, fast-paced business environment
Strong attention to detail in analytical assessments; experienced in developing and maintaining high quality reports and assessments
Demonstrated ability to prioritize work and manage time in a deadline-driven environment
Demonstrated outstanding financial leadership skills and expertise with an emphasis on financial analysis, controls, budgeting, management reporting and projections
Excellent managerial skills with experience in leading and mentoring direct reports to ensure capabilities and performance
10-15 years progressive relevant and related work experience
Strong accounting and financial background

Hcra VP Operations Resume Examples & Samples

Ensure adherence to information security guidelines
Demonstrable experience of influencing and leading across a matrixed organization
Ability to work independently and take personal initiative
Ability to code using SQL and VB

VP, Operations Resume Examples & Samples

Active member of UNI LatAm leadership team; provide commercial and broadcast operations expertise to this business unit; advise and update SVP & GM regularly
Lead and successfully deliver strategic operations projects across the region – provide project management expertise, regular updates to business stakeholders, budget management etc
Ensure reliable performance of broadcast and commercial operations in region
Create and deliver operations plan (3-5 year plan) to ensure the operations function delivers the business priorities; focus on continuous improvement, operational efficiencies, cost reduction
Build and maintain excellent working relationships with internal stakeholder groups (International Operations Team, Dry Creek, Ad Sales, Programming etc), as well as third party providers in the region
Work closely with Central International Operations Team, based in London, to ensure that UNI LatAm is up-to-date with worldwide systems / process changes; ensure UNI LatAm has a voice in any changes / process improvements
Leverage technical expertise across the business (both domestic and international)
Motivate and inspire regional operations team; ensure team has right level of development support and the necessary skills to meet business requirements of the future
Lead local negotiations with third party providers when applicable
Partner with VP Ad Sales to ensure commercial operations delivers against business priorities; ensure opportunities for improvement are identified and shared
Partner with SVP Programming to ensure effective communication across both teams
Continue to develop technical expertise, and share with the broader leadership team; represent UNI LatAm externally when appropriate
Ability to operate effectively across diverse cultural and business environments; cultural sensitivity for the region, with an international outlook
Excellent relationship building skills; able to handle and excel in a matrix environment with dual reporting lines and at times, conflicting priorities; comfortable in dealing with senior management and international contacts
First-rate written and oral communication; capability to produce and communicate compelling presentation materials; able to communicate complex technical concepts to multiple audiences
Superior organisational skills and ability to manage complicated and conflicting agendas; able to balance detail and big picture; happy to manage tactical day-to-day tasks when necessary
Strong leadership skills and effective team player; sees opportunities to develop team and collaborate across the group
Proactive, with the confidence to assess a situation and take action; possess the resilience to sustain performance under pressure
Ability to demonstrate strong negotiation skills and a track record of sound business decisions and good judgment calls
Relevant experience of financial planning, budget management and cost out activities
Adept at building and maintaining a strong network of contacts throughout the industry
Track record of delivering major change initiatives that have added clear value to internal/external customers
Spanish / English Fluency
Masters degree or equivalent experience
Proven track record in a senior operational role (5 – 10 yrs senior leadership) at either a major broadcaster or broadcast service provider
Proven record of effective change management, with experience managing major technology initiatives
In-depth knowledge of broadcast systems, commercial systems, technology, facilities design, and workflows
Excellent track record in managing customers needs
Travel across region required

VP / Operations Manager Resume Examples & Samples

12+ years of experience managing teams in a Fraud/AML Operations environment
Creative and strategic thought leader, exceptional problem solving and analytical skills with proven ability to conceptualize and implement innovative new ideas across a large matrix organization
Awareness of industry and regional competitors and impact of both on business
Demonstrated ability to lead, coach, and develop a high performing team within a large organization

VP, Operations Resume Examples & Samples

5+ years of experience in risk based auditing or risk/control activities
5+ years of Banking and Financial services industry experience
5+ years of trade lifecycle and associated operational risk and controls experience
5+ years experience of leading others during audit assignments
Graduate degree and / or relevant professional qualifications / licenses
Has practical experience of working in or auditing investment banking environment
Practical understanding of relevant regulatory environment
Expresses technical information logically and concisely in a way that will facilitate learning and development in BIA
Makes effective use of internal and external best practice information
Experience in dealing with senior client management
Displays willingness and initiative to learn and share knowledge about new products and markets
Proven track record of high performance in previous roles

VP, Operations Resume Examples & Samples

Business Operations: Lead a team responsible for all business operations for Digital Solutions including
Developing and tracking against annual operating plan, budget and capital plan
Managing Visa Checkout fraud operations
Working cross-functionally to identify and triage digital platform incidents management and triage
Developing executive reporting on status and progress of Digital Solutions team
Program Management: Manage team responsible for leading and driving overall program management for Visa Checkout and Visa Token Service including
Developing and executing on plans for high priority digital products
Driving coordination and results with indirect reports across the Visa organization (cross-functional and geographic teams supporting the program)
Aligning all activities across the organization required to launch and support digital products
Managing executive steering committees to insure alignment and decision-making on complex, strategic considerations
Raising issues and risks and drive resolution or mitigation
Data and Analytics: Lead a team of data experts and continue to develop Visa Digital data and analytics discipline and capabilities including
Building the data and analytical capabilities/models that provide insights to drive strategic decisions for the Visa’s Digital portfolio and optimize product performance
Developing and driving the strategic-data agenda for each digital product. Ensuring that the data capabilities are best in class and continue to evolve as the business continues to grow and change
Defining and improving analysis models, analyzing and understanding product performance (including acquisition, activation, lifetime value, loyalty, key performance metrics, behavioral segmentation, and predictive modeling analysis), then communicating the relevant information to management and business owners
Driving data instrumentation efforts across all existing and new product features
Build, lead, and grow a team with diverse responsibilities
Develop challenging performance and development objectives for all direct reports and provide regular feedback and coaching to maximize potential, build on team successes, and overcome challenges
Maintain a track record of attracting, hiring, developing, and retaining "A" talent; act as a mentor to team members and be passionate about their development
Self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers
15+ years of experience, including at least ten years of experience leading product management, project management and/or in management consulting
Ability to inspire direct reports, and influence senior leaders in other disciplines, e.g. Sales, Consulting, Marketing, Strategy, Risk, Innovation and other Specialized Product teams
Knowledge and experience with technology and digital payment solutions
Excellent problem solving skills with a strong focus on clients
Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
Passionate about what you do, sense of humor, and fired up about the opportunity to transform payments working for the industry leader
Proven project development experience

Executive Assistant to Senior VP, Operations Resume Examples & Samples

Manages administrative tasks including, but not limited to, reports, memos, letters, travel bookings, expense reports, and other documents
Manages a complex business calendar
Manages confidential information as required
Handles incoming communications and reports for Operations team
Files and retrieves corporate documents, records and reports
Prioritizes incoming information and/or appointments and carries out assigned tasks and projects as required
Manages logistics for meetings led by the Operations team including organizing agendas, booking meeting rooms, preparing written materials, managing catering, etc
Develops relationships with internal administrative staff to facilitate meeting planning and scheduling
Ensures effective flow of meetings; follow up and confirm all meetings in advance
Create complex PowerPoint presentations containing a variety of charts and tables
Facilities management including scheduling maintenance appointment, shipping and valet service
Project management and event coordination as needed
Must have a minimum of two (2) years of administrative experience supporting a C-level executive and five (5) or more years of experience in the luxury goods industry or consumer goods industry
Excellent interpersonal, verbal, and written communication skills are required
Expert level technical skill proficiency using Microsoft Office software applications including Excel, Word and PowerPoint, required
Excellent interpersonal and communication skills (written and verbal)
Must have excellent time management, the ability to prioritize tasks effectively and work under strict deadlines
Must demonstrate the ability to maintain confidentiality

Assistant VP Operations Resume Examples & Samples

Cash management and projections for a the hedge fund solutions funds
Oversight and management of the high volume trade execution process
Oversight of the monthly trade settlement and reconciliation to external counterparties
Leadership operational role in new product and fund launch
Provide best practice guidance and measure key performance indicators for external custodians
Train, manage and mentor junior team members
Active communication with various internal teams including accounting, investment, legal, compliance and client teams
Leadership role in reshaping our technology, process and outside counterparties in an active trade platform project
Analyze and Communicate to senior management a summary of trade activity
Strong leader with solid business judgment
Strong technical and analytical skills
Ability to summarize issues, develop recommendations and make decisions
Ability to be proactive and take initiative
Self-motivated and a self-starter
Energetic and enthusiastic
Strong computer and spreadsheet skills
Hedge Fund experience preferred but not required
MBA, C.P.A. or C.F.A. preferred but not required

VP-operations Resume Examples & Samples

Workforce and Capacity Planning for BTCI
Managing Projects Transitions & Control
Interact and Coordinate with BTCI Business Units
Manage a strong professional relationships with team members, portfolio managers and Key Stakeholders
Convert & produce meaningful & cohesive Finance MI reports for Sr.Leadership
Look at process improvement and automating current business processes to avoid manual intervention

VP Operations Resume Examples & Samples

Assist with the development and execution of annual business plan, while looking for new ways to improve operations
Provide a strong day-to-day leadership presence
Develop, monitor and manage the firm’s P&L and budget versus actual results
Lead, manage, and hold the management team accountable for achieving agreed-upon commitments
Integrate all major operating functions of the business
Ensure procedures, and processes are consistent across the organization and everyone is working toward a common vision
Resolve issues effectively - seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner
Ensure the leadership team is healthy, functional, and cohesive
Ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency
Demonstrate effective project management skills
Effectively collaborate with the Founder in order to maintain a common vision for growth, quality of service and profitability, ideas, and goals into functional plans for the company
Confirm that all key messages are properly and consistently cascaded across the organization
Develop and monitor corporate communications protocols to ensure everyone is well informed and effective communication exist through-out the organization
Demonstrate a relentless obsession with values alignment, focus, simplicity and clarity
Take the firm to next level in service quality, growth and operational excellence
Successful candidates must believe in the core values of the firm and be driven by the corporate mission
Qualified candidates will have a proven track record of success in operational excellence in small to medium sized financial services companies
Candidates will have a strong ability to lead and build a cohesive organization
Successful candidates will have 10 plus years of management experience in a small business environment
Results driven and proven track record of exceeding goals and a bottom line orientation
Consistently making good decisions through a combination of analysis, wisdom, experience, and sound judgment
Strategic Vision and Agility — ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Strong Leadership and Organization Skills— exceptional capacity for managing and leading people
Team builder with the ability to connect team members; capacity to enforce accountability, develop and empower topnotch leaders from the bottom up
Action Oriented — enjoys working diligently, always looking for improvement opportunities
Ability to act and react as necessary, even if limited information is available; not afraid to take charge of a situation
Ability to overcome resistance to leadership and take unpopular stands when necessary

VP-operations Manager Resume Examples & Samples

Advanced degree in Computer Science
Experienced in leading technology support teams
Investment banking Compliance experience
Ability to work with multiple stakeholders

Hcra-VP-operations Resume Examples & Samples

Ensure the completion of the full end-to-end process methodology for each project; with focus on transparent/seamless work transition, process improvement, service delivery and ensuring appropriate service control mechanisms are in place
Ensure all processes and procedures are documented using the required project templates and standards, with required reviews by the Customer, Risk and Compliance, Operations being completed
Able to identify, manage, anticipate, identify opportunities and address key stakeholders’ expectations and provide timely feedback to necessary stakeholders by understanding needs and questioning assumptions in executing migration and resource and location strategy projects without sacrificing quality and controls on delivery
Continuously review existing processes and identify opportunities to drive standardization and efficiency while delivering highest level of partner satisfaction
Post grads degree or equivalent
7 to 8+ years of experience in extensive project management
Sharp motivational and influencing skills
Highly proficient in MS Excel, Access, and Oracle Databases

VP Operations Resume Examples & Samples

Global mind set: thinking and acting for both local and global needs
Vendor management, specifically with regard to Broadcast play-out and the localisation of content
Proven excellent leadership skills, with the ability to inspire and influence also in positions of no direct authority and across international teams
Apply an innovative, proactive approach to managing and problem solving

Senior VP, Operations Resume Examples & Samples

Previous high-level P&L responsibility as president, division head, COO or CFO
Experience and a deep understanding of wholesale manufacturing and global supply chain operations
Entrepreneurial drive tempered by judgment and strong leadership skills
Ability to motivate and lead teams
BA required; MBA preferred; CPA a plus

VP Operations Resume Examples & Samples

Establishes and maintains senior-most on-site Aramark/client relationship(s)
Provides guidance and leadership to the on-site leadership team
Provides broad perspective and knowledge of the full portfolio of Aramark Healthcare services
Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements

VP-operations Resume Examples & Samples

Significant experience leading (5+ years preferred) health & wellness, membership, and program operations (to include family, sports, and recreation/youth development programs)
Proven business operations background with a demonstrated track record for producing growth and strong financial results
Supervision of exempt, full, and part time Associates and accountability of annual budget of at least $5 million
Ability to lead assigned operations including Associate development and supervision, development and active management of budgets, membership and program development, financial development, sales, board and volunteer development
Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
Requires effective team-building and team-leadership skills
Ability to establish and maintain collaborations with community organizations
Development and supervision of the Dancel and Catonsville Y operations and expansion of programs at those centers beyond the Y walls
Implements Association membership strategies that support recruitment of new members and retention of existing members
Creates a member-focused culture and models relationship-building skills in all interactions
Fosters a climate of innovation and resolves problems to ensure member satisfaction
Develops long range plans for the expansion of programs and services, in harmony with overall Y objectives. Monitors the achievements of these objectives, and exercises appropriate action to assure the achievements of the objectives are of the highest quality programs and services
Works collaboratively with the Executive Director of Volunteerism and Community Engagement in leading expansion of volunteer programs
Provides leadership and is accountable for achieving annual support (Annual Giving) campaign and special events
Works collaboratively with the Y’s Youth Development leadership and team to support the high quality delivery of the Y’s significant Youth Development programming (Head Start, Before & After School Enrichment, Summer Enrichment & Camp, etc.) in Southern Baltimore and Howard Counties
Represents and promotes the Y in the local community by developing positive working and collaborative relationships with other organizations, businesses, and governmental entities
Recruit, hire, train, develop, and lead Y Associates and volunteers in coordination with the Association Human Resources department. Review and evaluate Associate performance. Develop strategies to build an exceptional culture and to motivate the Y’s Associates and volunteers to achieve their goals
Ensure safety, cleanliness and function of all related facilities and equipment
Ensure all program operations are consistent with Association procedures, including emergency, insurance, accident, purchasing, human resources, accounting and other administrative systems
Develops, manages, and monitors center operating budgets to meet or exceed targets. Initiates and manages adjustments to the budget to assure a balanced operation and submits reports on current operations
Incorporates and models the Y’s core values in all activities of the Y
Assist in all areas, project teams, and duties as assigned by supervisor
Y Organizational Leader or Multi-Team Leader certification preferred.Resumes Accepted Until4/15/2016

VP, Operations Liaison / Defect Analysis Resume Examples & Samples

Regular side by sides and focus groups with Fraud agents to address concerns and identify opportunities for improvement in customer experience
Triaging of requests coming from Fraud Policy, analytics or Fraud Operations and escalate as appropriate
Research and compilation of weekly High Dollar Defect reviews
Researching and responding to customer complaints
Facilitation of weekly calls to review High Dollar Defects findings
Identify operational, policy and procedural efficiencies as they relate to Fraud Early Warning Operations
Prefer direct experience in fraud management

VP-operations Resume Examples & Samples

Partner with Markets CEO, Markets COO, Market Directors and national Business Line Leaders to drive their growth and productivity initiatives by providing metrics and analytics required for decision making
Responsible for leading and communicating the annual grant allocation model and supporting the year end compensation planning process
Establish, maintain and distribute Brokerage Cross Selling Guidelines
Prepare Markets platform annual budget and reforecast
Prepare annual Brokerage productivity analysis
Assist with merger and acquisition transitions
7-10 years of strategic operations leadership experience (preferably in a commercial real estate brokerage environment) with proven track record of driving key business initiatives while partnering with C-Suite executive leadership
Bachelor’s degree with outstanding academic achievement; CPA preferred
Expert level user of MS Excel, Word and PowerPoint
Extensive experience with CRM and Financial software applications
Ability to interact with multiple stakeholders and pro-actively anticipate their needs

VP, Operations Resume Examples & Samples

Assist and advise in developing, tracking, and managing strategic objectives, projects, and deliverables across all lines of business, working with the SVP, Digital & Social Content’s direct reports and cross-functional senior executives
Run point on strategic planning and monthly financial planning activities
Support and facilitate various management/executive meetings, including weekly meetings, business reviews, and meetings with WWE’s Chairman & CEO
Partner with senior executives to support departmental and organizational initiatives
Understand, integrate, and facilitate operating policies and procedures (i.e., Finance, Legal, etc.) necessary to ensure appropriate protocols are followed
Maintain a high degree of discretion, prioritization, and project management skills, as well as the ability to influence and reach amicable and successful solutions with internal and external stakeholders
Work closely with all members of the Executive Team and key subsidiary leadership to facilitate communication and support requests/needs of the Digital & Social Content teams
Work behind the scenes to provide guidance, solve problems, mediate disputes, and proactively deal with issues before they require escalation to the SVP, Digital & Social Content
Ensure thorough preparation of communications/presentations for the SVP, Digital & Social Content’s engagements and outreach
Assist in managing SVP, Digital & Social Content’s short and long term priorities and schedules, with an ongoing focus on efficiency and effectiveness
Manage the flow of information to and from the SVP, Digital & Social Content, and serve as his/her primary liaison with direct reports, staff, and external organizations and leaders (as appropriate)
Help sustain a positive, entrepreneurial, and high performing culture to facilitate delivery of strategic goals
Represent the SVP, Digital & Social Content’s interests in his/her absence and act as his/her “ambassador”
Lead special projects on behalf of the SVP, Digital & Social Content
Oversee the daily operations of the office of the SVP, Digital & Social Content
5-8+ years of experience in Consulting, Media/Entertainment, and/or Strategic Planning
2-3+ years of professional Digital experience
Persuasive verbal and written communication skills, including the ability to communicate with precision and effectiveness across all levels and functions
Excellent computer skills including MS Office Suite and advanced Excel proficiency
Outstanding facilitator of cross-functional thinking to define complex issues, facilitate ideas, influence thinking, and build consensus around decisions and/or effectively lead discussions towards decision
Strong experience interacting with and presenting to senior executives, as well as the ability to work with senior leaders
Exceptional multi-tasking and prioritization skills
Strong project management, planning, and organizational skills with the ability to lead/prioritize multiple projects in a fast-paced, dynamic environment
Self-motivated and able to independently structure and lead complex analyses
Positive, can-do attitude
Strong managerial and leadership skills with ability to give and receive constructive feedback, especially when initiatives are off-track, over-budget, and/or behind-schedule, including the ability to support the SVP, Digital & Social Content in holding individuals accountable, coaching and correcting performance, while fostering influential interpersonal relationships
Poise and grace under pressure
Able to travel for business as needed, approximately 10% to 15%
Bachelor degree required; MBA preferred

VP, Operations Resume Examples & Samples

The primary objective is to provide on-site executive leadership of a highly complex, multi-service location/account in New Haven, CT, including strategy planning, execution and follow-up to ensure achievement of all financial and operational goals
The secondary objective is to provide direction to a Multi-District Team in all areas of the business, specifically focusing on retaining existing business and building the base business. This team covers accounts in Massachusetts, Maine, Rhode Island, and Upstate New York
Establishes and maintains executive Aramark/client relationship(s)
Provides guidance and leadership to the on-site leadership team and District Managers, driving measurable improvement and growth in our people's abilities, our customer's satisfaction and our profits, while always focused on understanding and delivering value
Bachelors Degree in Business, preferred or an equivalent major
11-15 years’ service management, managerial leadership, and P&L management experience
Demonstrated ability to manage difficult customer situations
Knowledge of clinical engineering, as well as training in strategic thinking, six sigma (statistical analysis) a plus
Excellent communication, time management and leadership skills

VP Operations Boston Resume Examples & Samples

Lead a team which it the point of Contact for Client Queries and Issues
Global Distributed Operating Model Management
Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
Daily BAU Query Management and Resolution
Responsible for Client Behavior changes associated with all JP Morgan’s services and initiatives/programs
Lead and coordinate client service reviews, MI meetings/client workshops and represent JP Morgan at industry events
Successful delivery of all Client Adhoc Reporting
Coordinate Client and Audit Management Time Table Financial Reporting and Tax Cycles
Support Audit Comments on Draft Financial Statements
Manage Financial Reporting Client Comments and Updates
10-15 years of experience in Operations
Strong technical skills including accounting principles and theories
Ability to be effective in a global operating environment and a matrix management organizations
Working knowledge of one or more CIB/FSO product, service or operations areas preferred
Relationship building skills - develop internal and external partnerships to drive results

VP, Operations Resume Examples & Samples

Lead and manage the organization's overall business operations function ensuring any applicable staff (regular or temporary) is adequately trained; coordinating workloads, priorities, and schedules to ensure timely and effective completion of work; and monitoring, evaluating or providing input on staff performance
In conjunction with the EVP/SVP and members of the senior management team and others inside and outside the organization develop business operational objectives, strategies, and plans
Conduct short- and long-range planning aimed at business operational projects, issues and concerns
Responsible for business operations project(s) including the development of projects and objectives, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion. Business operations projects and assignments may involve, but are not limited to, such areas as program management, business development, contract and functional management, proposal support, acquisition integration and other areas
Report on business operational projects, issues and concerns to the EVP/SVP and other senior members of management at the monthly operations review meetings, strategic planning meetings and other conferences and meetings
On an on-going basis, review and make recommendations for improving business operations policies, procedures and practices
Participate in planning for future development and growth of the organization and in preparation of company/division business development/strategic plans
Represent the organization from time to time in its relationship with customers, government agencies, teaming partners, competitors, government agencies, professional affiliations, and community organizations
Ensure all business operations activities are carried out in compliance with internal policies and practices, laws, and regulations

VP, Operations Resume Examples & Samples

Direct the overall daily operations of the following Employee Service products
Onboarding
I-9
W-2
Paperless Pay
Fastime
Collaborate with non-operations functions (Product Management, Sales, Client Relations, Product Development, etc.) to ensure timely and successful implementations and operations of Employee Service products
Plan, develop and implement strategies for operational management and development to meet performance/business plans
Manage and develop a staff of managers and professionals
Partner with senior management to develop budget, operational and staffing requirements/goals
Develop and implement appropriate operational procedures/methodologies to meet timely and high-quality Employee Service product deliverables
Establish and maintain systems and metrics to measure operational performance
Measure, monitor and report on operation/production issues, business improvement opportunities and operational achievements
Develop best practices, processes and policies to maximize operational output/efficiency and to support business goals
Manage and control a department budget
Participate in client and/or sales meetings/presentations, as required, to represent the operations management function of the Employee Service product lines
Actively participates in Lean and/or Six-Sigma initiatives to foster savings within operational processes
Strategy-to-task thinker; efficiently transitions from methodology to practice
Passionate motivator to “get things done…………promptly and accurately”
Anticipates and reacts prudently to change
Works independently and requires minimal direction
Strong leadership and operational management background
Innovative process manager; continuously improving the working environment and providing superior customer service
Ability to analyze data, draw conclusions and recommend solutions in a timely manner
Good presentation ability and comfort level with all management levels. Good business acumen
Ability to travel as necessary
Bachelor’s degree, preferably in business, operations, management or industrial engineering. Advanced degree a plus
8+ years in operations management in a fast-paced environment
Hands-on knowledge of operational practices in a product service industry
Working knowledge/experience of various software applications such as Word, Excel and PowerPoint

VP, Operations, Asia Pacific Resume Examples & Samples

Create strategy for APAC Operations (inclusive of owned and partner network entities in region), regional service centers and operational projects that addresses local, regional and global client requirements
Translate strategy into reality – With an understanding of the current operational landscape, dynamics and capabilities, ensure the markets fully understand, execute and support regional/global strategy
Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, partner and owned operations, BCD functional teams and customers
Partner with stakeholders (e.g. Performance Solutions, Business Transformation, Commercial, Partner Network), to understand business needs, drive growth and profitability, ensure operational effectiveness , service innovation and long term permanent competitive advantage as well as share best practices
Lead operational reviews to drive service improvements across the region
Develop metrics to measure overall operational performance
Manage operational opportunities and liabilities, develop rules / solutions as best practice recommendations for APAC, identify and evaluate local market solutions where needed, implement best practices while ensuring global standards are enhanced
Partner with President / Senior Executive Team in essential internal leadership activities
Keep Senior Executive Team aware of developing issues that may impact the company
Manage technology and service integration roadmaps for owned and partner operations

Divisional VP Operations Resume Examples & Samples

Drive innovation while maximizing revenue opportunities
Maintain standard operating procedures, company policies, specifications, programs and initiatives relating to all revenues across the company
Elevate the guest’s experience in all operations
Develop internal talent, drive leadership and employer brand for SRG
Analyzing as well as holding all business accountable to properly submitting on-time monthly Profit and Loss statements, weekly DCB's, daily Sales Reports, weekly SHARP reports, monthly F&B Analysis reports, monthly Forecast reports, Monthly SQI reports, Shopper reports, and developing accurate plans from them, implementing them, and following through on plans
Collaborates with the Corporate Vice President of Culinary Operations, Corporate Director of Beverage and Vice President of Marketing and Brand Integrity all aspects of purchasing within the company
Minimum bachelor’s degree required
Five years as a senior F&B Executive in a full service high volume settings
Able to stand for a 12-14 hour shift
Able to work independently and make the right decisions for the business
The highest level of communication skills both written and oral. Can get messages across that have the desired affect to the appropriate audience
Ten years extensive management experience in the restaurant and F&B industry supervising staff at all levels
Excellent people skills
High level of leadership ability
Multi-million dollar P&L responsibility experience
Expert knowledge of restaurant equipment and facility repair issues

VP Operations Resume Examples & Samples

Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets
Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary
Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals
Ensures that all assigned assets are properly maintained and protected and that life safety programs and practices are being enforced

VP, Operations Resume Examples & Samples

Drive operational excellence in support of strategic plans
Develop and implement performance objectives and countermeasures to ensure achievement of goals with a strong focus on process orientation
Drive Safety, Quality, Delivery, Inventory and Cost goals
Partner with Field organization to optimize experience with superior service and solution delivery
Execute on associate development and cross-training within areas of responsibility
Analyze and manage operational data to ensure organic growth and alignment of departmental priorities
Drive increased effectiveness and efficiency through Danaher Business System (DBS) initiatives to ensure a high performance organization. Communicate effectively with the different functions within the organization
Ensure DBS resources support key Policy Deployment initiatives and mastery of lean tools
Drive quality and delivery to lead the marketplace across the product tiers
Actively plan training activities across the organization to ensure workplace flexibility, robust operational procedures, effective playbooks and high quality
Support international expansion, new product introductions and integration; globalize supply chain
Manage and develop organizational talent to position organization for growth and succession planning
Facilitate process improvement initiatives across the organization
Understand and recommend dynamic resource allocation
Participate cross-functionally in strategic initiatives, planning and policy deployment
10+ years of experience in an operational leadership role with multiple product lines
Demonstrated successful lean manufacturing experience
A successful track record of hiring, developing and promoting great talent
Success in an operations environment where customer solutions and service are paramount, particularly one where customer satisfaction is an operational success metric
Proven ability to balance the “bottom line” requirements of operations with the need to deliver a superior customer experience
Success collaborating and developing strong interpersonal and business relationships with colleagues outside of operations, including those in commercial and field roles
Demonstrated knowledge and leadership of process improvement
Experience driving procurement rationalization, domestically and internationally
Success implementing standard processes and tools to drive improvements in quality, time, accuracy and resource consumption and utilization
Experience leading and managing in a metrics- and continuous-improvement-minded environment
Experience in the operations aspects of acquisitions and divestitures, including due diligence and post-merger integration

VP, Operations Resume Examples & Samples

Assist in achieving Policy Deployment and Strategic Plan objectives; Lead and drive use and sustainability of DBS processes across Operation
Drive Material Productivity through PPV and VAVE
Develop resource strategies, allocate budgets, staff, tools, and support necessary for driving cost efficiencies throughout the operations
Establish and approve operational objectives and assignments, delegating assignments to staff
Forecast staffing requirements across multiple departments
Approves Hiring/firing/disciplinary decisions affecting employees
Reviews and monitors operating budgets
Communicates manufacturing issues to executive management, users and staff
Professional or managerial experience acquired through relevant Masters degree and 18 years of relevant experience
Experience in manufacturing, ISO, GMP environments; Immunoassay reagents preferred
Leadership and management experience in developing high performance teams across multi-departmental organizations
Experience in leading a manufacturing facility strongly preferred
Demonstrated ability to successfully interact with regulatory agencies such as FDA
Team player with strong customer orientation
Excellent analytical, interpersonal, verbal and written communication skills
Ability to operate at strategic and operational levels, always focused on results

Director / VP, Operations & Administration Resume Examples & Samples

Bachelor’s degree in related field or equivalent experience required
Minimum 10 years management experience
Minimum 15 years operational and/or SCM related experience required
Process Transformation and Management required
Construction Management experience preferred
Proficiency in ERP systems required (SAP preferred)
Familiarity with SOX standards and requirements

VP Operations / Site Manager Resume Examples & Samples

An outstanding record of achievement, including a Bachelor’s degree in business, engineering, or similar field. An MBA is strongly preferred
At least 20 years of experience in manufacturing operations; seven years of experience in Department of Defense (“DoD”) manufacturing, program, and contract related regulations, and at least 10 years of manufacturing operations leadership. Track record of success improving cost management, inventory management, supply chain management, quality, and delivery
Experience managing an operations business with revenues of at least $75 million
Proven success with measurable performance improvement programs. Has successfully implemented Lean/Six Sigma techniques. Six Sigma Green Belt or Black Belt certification preferred
Seven or more years’ experience working within the RF communications industry or similar complex technologies
United States citizen with the ability to attain top secret security clearance. Preferred active Top Secret, Sensitive Compartmented Information security clearance
Demonstrated track record of recruiting, retaining, and promoting world class executives and managers. Has the experience, knowledge, and tools to drive performance management and culture change. Must be accomplished at targeting and achieving results, goal setting, prioritizing tasks, overcoming obstacles, establishing team standards and responsibilities and creating a results-focused environment
Knowledgeable about government procurement policies governed by Federal Acquisition Regulation (“FAR”) and the complete lifecycle from contract award to DD250 sell-off
Proven experience successfully moving products from engineering to production
Experience with Earned Value Management (“EVM”) requirements as a manager and Computer Aided Manufacturing (“CAM”)
Familiarity analyzing and interpreting common government specifications, scientific and technical journals, and government procurement packages. Must be able to research, analyze data and prepare reports; understanding and current knowledge of industry practices is required
Adept management focus administering a fair work load and obtaining results, taking on additional responsibility, managing priorities and developing work procedures. Must be accomplished at targeting and achieving results, goal setting, prioritizing tasks, overcoming obstacles, establishing team standards and responsibilities and creating a results-focused environment
Experience with ISO9001/AS9100
Strong knowledge of supply chain management within a government contracting environment
Must be able to travel 25 percent of the time
Analytic thinking; identifies and understands issues, problems, and opportunities; compared data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Experience in anticipating and preventing problems, defining problems, overcoming obstacles, generating alternate solutions and group problem solving
Exemplary accuracy and attention to detail, commitment to quality standards, making continuous improvements, measuring and monitoring quality levels, owning and acting on quality problems
Experience developing realistic plans, goal setting, balancing short- and long-term goals, aligning plans with company/department goals, resource management, contingency planning, coordinating and cooperating with others
Organizational and cultural fit within Linkabit: customer focus, quick reaction to business opportunities, openness to frequent change, bias for action, and an orientation toward a simple short, decision-making infrastructure
Excellent verbal communication and written communication skills. Must be skilled at producing accurate, punctual reports, delivering presentations/training and sharing information with others. Must have ability to communicate with all levels of employees and deliver complicated or difficult information clearly and diplomatically
Ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization

VP, Operations Resume Examples & Samples

Support the Center’s Head of Operations in all matters including preparing requests from compliance, HR, real estate, financial, strategy, etc
Prepare briefing document for Executive Director for use in both internal and external meetings
Create team wide presentations, strategy documents and update materials to be shared with Senior and Executive management
Maintain management reporting and provide continual and timely updates
Work with the Management in the development and integration of business goals, corporate priorities, and objectives into the development of a long-term Center strategy
Work with program managers to develop metrics and reporting, in alignment with best practices, to monitor, evaluate and report on the Center’s strategic investments as well as the broader MasterCard’s philanthropic efforts
Build the infrastructure and processes to ensure that the MasterCard Center is in compliance with all of MasterCard’s policies and procedures
Support the MasterCard Center’s planning, annual CEO Review and Quarterly Operating Review processes
Lead, implement and execute complex strategic initiatives and special projects as defined by Center Senior Management
Support the Head of Operation in the management of the Public Private Partnerships Steering Committee and Center Board meetings
Build/manage/influence key relationships with appropriate MasterCard business partners in to ensure cross-functional alignment and maximum support

VP-operations Resume Examples & Samples

Site governance including Capacity, demand and headcount management for BTCI
Vendor governance across vendor and business units
Interact and coordinate with BTCI Business Units for various on-going activities in the above mentioned work-streams
Convert & produce meaningful & cohesive updates for senior leadership
Create and roll out defined processes in these work-streams (where currently processes may not exist)
Identify opportunities for process improvement and automating current business processes to avoid manual intervention
The role will also need to work very closely with numerous support functions such as CRES (real estate), Legal, Compliance, HR, Finance etc. to ensure all delivery and operational commitments are delivered in a timely and controlled manner
Capacity Management – Manage allocation, release, occupancy and availability of capacity at BTCI premises
Track and report capacity utilisation
Demand management - Collate and track the incoming FTE demand across BUs
Headcount management - Central headcount management for the business units at BTCI as well as the central COO team
Tracking hiring pipeline including status of individual hires
Tracking exits and attrition, where required
Operate light touch governance over Taleo systems to ensure open roles match agreed pipeline
Manage delivery of the Supplier Operating Model
End to end management of vendor governance
Drive consistency in vendor management across vendors and business units
Ensure standardisation of processes across BU’s within each of the relevant work-streams
Status reporting for senior management (current, future) to BTCI LC (Leadership Committee)/ Tech ExCo
To appropriately probe and question requirements, drawing on SMEs as required to ensure alignment of requirement to overall project objectives and good business practice
Setup, operate and drive governance forums for the COO work-streams, as required
Manage development of automatic tools for data gathering and. work as a functional consultant to provide inputs to create a robust tool encompassing the end to end workflow of the processes with limited manual intervention
At expert level, analyse complex data and make operational recommendations to the Leadership Team to support decision making
Lead the communication of timely, accurate and consistent reporting to Leadership Teams and business unit heads
Providing coaching and mentoring to junior colleagues, transferring skills and expertise
Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
High quality degree from a good university with experience across central operations management, site governance and vendor governance
Preferred – Holds an MBA from reputed B-school
Proven track record in working with multiple teams to ensure successful delivery across different work-streams
Service Excellence with focus on continuous improvement
Problem solving capability - Ability to perform data analysis and derive key insights
Excellent presentation skills, as this role entails making presentations to Senior Leadership Teams
Proficiency across MS-Office (PowerPoint, Excel, Visio)
Results & delivery focused; Attention to detail
Ability to provide an engaging and compelling strategic vision, set direction in a changing environment, and lead teams through complex and ambiguous phases of change
Manage by influence – show gravitas, build solid relationships, demonstrate and prove track record of effectively managing internal and external stakeholders, ability to work globally
Have experience in managing staff – particularly recruit, retain, coach, develop, and show confidence to cope with multiple deliveries and work-streams

VP, Operations Resume Examples & Samples

Develop a strong leadership role within the system (brand, brokers and RFG)
Deliver national event programs to ensure broker and agent retention and attraction
Manage network Zap platform implementation with RFG tech Solutions Center of Excellence
Manage brand awards and recognition program
Manage brand CRM development and tracking of Deal Write-ups (DWU) for renewals, contract amendments, and other contract administration elements
Manage monthly reports to support field servicing discussions with brokers vs brand/Brand Ambassador KPI’s, to include renewal reports, brand KPI’s and brand engagement
Manage home office District Service Managers to support brokers and field based Brand Ambassadors
Manage all operations within specified budgets
Manage brand implementation of RFG-based programs such as Cartus, Home Partners of America, AHS& Preferred Alliance
Clearly articulate and promote the operational value proposition in all brand franchise sales VIPs and broker events
Development/management of external vendor relationships
Establishment and maintenance of successful working relationships with matrix departments
Create/deliver presentations as needed for staff, customers & potential franchisees
Oversee all support and training needs for direct reports
Collaborate with Marketing and Events Marketing in promoting national programs
Promote a timely and accurate monthly budget reforecast for all accountable cost centers
BS/BA, MBA a plus
5+ years of experience as Real Estate Agent, Broker or on Real Estate Franchise side
At least 8-10 years of relevant experience
Multi-cultural background a plus
Ability to travel 25%+
Accomplished interpersonal skills
Quantitative skills for financial analysis
Demonstrated leadership & relationship management skills
Strategically focused
Computer literacy (Word, Excel, Powerpoint, Prezi)
Ability to work effectively in a matrix environment
Exceptional staff management skills

VP Operations Resume Examples & Samples

Partner with our client to lead and provide strategic vision for dynamic, growing National Account
Ensure contract compliance at all assigned properties, in partnership with site Account Managers and Assistant National Account Portfolio Manager
Identify security issues and opportunities and recommend solutions to client’s corporate security team
Respond to critical incidents at client locations
Develop relationship with local and regional client contacts
Detect and present industry best practices to our customer
Manage the delivery of services in conjunction with Branch teams and Account Managers
Active participation in industry specific professional organizations such as ASIS
Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement
Lead the preparation and presentation of Quarterly Business Reviews
Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements
Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling, etc. are accurate and issues are resolved quickly
Conduct in-depth audits and analysis of operational and financial controls relating to the account management
Keep records and prepare accurate and timely reports both manually and through automated methods
Balance the needs of the customer and Allied Universal leadership expectations
Create annual training plan for the portfolio
Manage and own the accounts receivable process for the customer
Lead all contract renewal, rebid and rate increase initiatives
Build and manage an annual overhead budget and partner with the client on their specific security budget
Mentor managers within their portfolio to establish a true succession plans
Survey security officers and leaders to gauge workplace satisfaction
Excellent communication skills within a collaborative, team environment
Ability to analyze complex problems and work solutions through to completion
Demonstrable proficiency in Microsoft Office, Outlook, Excel and Word. Must be computer literate and have the ability to understand and fully use associated hardware/software
Some knowledge and experience with the use of quality and continuous improvement tools, techniques, and practices
Ability to establish and maintain effective working relationships with associates supervisors and the general public
Ability to interact with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous and professional manner
Must be willing to travel domestically as needed including extended overnight stays when required (Travel approximately 30%)

VP Operations Resume Examples & Samples

Formulate and execute on the bank’s enterprise-wide framework for our availability model, including critical facilities infrastructure, systems administration, and data center power and floor space engineering
Directly drive incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management
Oversee the management and roadmap of the increasing data Center footprint
Set the standards for operations and manageability across the entire Technology organization ensuring services are built from the ground up
Oversee the production of detailed operational and key service-oriented availability metrics
Ensure timely and effective resolution of problems relating user/client processing
Manage crisis situations and oversee the coordination of problem escalation and recovery processes
Coordinate post-incident reviews and service quality review sessions
Provide strategic insight, advice and counsel on specific availability issues
Cover production and non-production support, as well as Enterprise Service Desk, Deskside support, and Network Operations
Operate a Security Operations Centre
Lead a team of approximately 900 people with significant influence over a 6000 person technology organization
Support 2500+ locations
Effectively manage an operating budget of approximately $185 - 190 million
Ensure effective support structure is in place to maintain maximum utilization of human resources, quality of work, control of expenses, and overall ability to absorb a high rate of change
Administers and controls the change process by which changes are introduced to and made in the production environment and provides strategic guidance towards the tools required to run the environment
Undertake special projects / initiatives as required
Champion continuous improvement of capacity and performance management initiatives
Benchmark computing technology infrastructure against the industry and act to drive change and improvement where needed
Enhance infrastructure security in line with changing industry demands, risks and threats
Develop and establish long and short term direction for the infrastructure Operations organization, utilizing tools and processes necessary to provide “state-of-the-market” development. Design and implement tactical plans to ensure system availability and reliability meets existing and future requirements
Effectively identify and manage stakeholder engagement and impacts across the enterprise
Engage executive stakeholders appropriately to review progress and obtain input, validation and approval of key decisions
Coordinate with the Strategic Sourcing Group and Vendor Management teams to appropriately select, engage and manage external service providers as required
Manage quality through effective quality planning, assurance and control
May interact with regulatory and compliance bodies on behalf of the bank on items related to Operations
People leadership – knowing how to lead high performing teams, communicating well, and taking the time to coach and develop others
Business acumen – understanding his/her business from the ground up and the key levers that will deliver superior results
Strategic insight – having a compelling vision and engaging others in achieving it, providing thought leadership, and constantly striving to find new ways to do things better

VP, Operations, Apec Resume Examples & Samples

Graduate degree (e.g., MBA or related area) an advantage
Seven or more years of progressive experience in hotel industry (e.g., combined experience to include brand, food & beverage, spa and retail services, rooms operations, event management, quality assurance and prior strategic leadership roles or GM assignments with responsibility for multiple units)
Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance
Excellent food & beverage, event management, rooms operations and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts
Ability to operate in a matrix organization
Excellent project management skills and ability to independently manage multiple projects
Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues
Mastery of food and beverage is preferred
Personal Competencies (Knowledge, Skills, Abilities and Other Attributes)
Must have strong knowledge in areas related to all food & beverage operations, event management, rooms operations, SOPs and P&L budgeting
Must have a strong knowledge in revenue management and marketing strategies
Must have a broad business view; sharp business acumen that is in part based on a strong understanding of hospitality
Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team
Quick acting but deliberate, creating a sense of urgency in others. Capable of juggling multiple priorities and dealing effectively with changing and ambiguous situations. Can make things happen in a fluid environment without having to “own” the resources
Must have excellent communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
Develops and maintains effective relationships with both internal and external stakeholders; influences without direct authority
Understands how to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization
Fosters relationships and a positive climate to build effective teams that are committed to organizational goals and initiatives
Champions open and effective communication flow throughout the organization
Recognizes, celebrates and rewards individual and collective successes
Supports the property General Manager(s) to maximize performance
Encourages/ facilitates the gathering and sharing of competitive intelligence to grow occupancy while remaining competitive
Ensures Marriott is represented by a common voice when speaking to key companies in the community
Helps build strategic alliances/relationships in the market and at the corporate office
Is knowledgeable of management contract requirements for hotels in region and ensures compliance with contract and reporting requirements
Promotes and sells ideas persuasively to properties for stimulating business opportunities, improving service, and increasing profitability
Leads advisory boards
Assists in development of key market initiatives and MI standards
Interfaces with key stakeholders on operational issues and strategies
Transfers functional knowledge to other discipline managers
Identifies operational service improvement of opportunities
Works with ADOPS, provides operations support to franchise properties
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Cib-bacc-VP-operations Manager Resume Examples & Samples

7+ years’ experience in managing a business/operations management and project management
Candidate must enjoy working in a fast-paced and demanding environment and must be a strategic, conceptual and analytical thinker
Project/Program management experience is a must, ability to demonstrate good project management discipline, create accountability and successfully deliver complex projects
Experience with and/or knowledge of investment banking
Fluent in English, Spanish speaking is a plus

VP Operations Resume Examples & Samples

10+ years of progressive experience in hotel industry preferred and prior leadership roles or GM assignments with responsibility for multiple units
Strong skills in Finance and Asset Management
Operations experience or GM assignments with responsibility for multiple units (for international positions, international experienced is preferred)
Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
Ability to independently manage multiple projects simultaneously
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
Track record of creating positive and influential owner relationships
Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
Ability to manage customer preference, loyalty, and engagement
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing, presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions

VP, Operations Resume Examples & Samples

Bachelor's degree strongly preferred, or equivalent work experience required
Minimum of ten (10) year's experience in SMM
Minimum of ten (10) year's experience in operations/client management
Minimum of ten (10) year's experience in managing people

VP Operations Midscale & Economy Brands Upper Southe Resume Examples & Samples

Minimum 10 yrs solid experience in hotel operations in Asia Pacific with previous cluster / regional role is a pre-requisite
Excellent organizational skills and ability to prioritise tasksStrong leadership skills, with a creative and innovative mind set
Strategic thinker with a collaborative leadership style
Results focused and be able to implement activities to drive revenue
Excellent communication skills both in verbal and written ( English )
Experience in Digital Marketing & Customer Relationship online management
Cultural sensitivity with strong focus on local communities
Proactive & Self-motivated with entrepreneurial skills
Full expertise in all AccorHotels distribution tools and programs
Able to create and drive a dynamic team with enabling leadership style

VP, Operations Resume Examples & Samples

Undergraduate degree BA/BS in statistical analysis, economics, finance, business administration, industrial/organizational psychology, human resources or applicable discipline
MBA Highly Desirable
7 - 10 years operating in a similar position inside the consulting industry

VP Operations Resume Examples & Samples

Create a three-year strategic supply chain road map
Implement and manage strategic plan, with the ability to flex or adjust to meet change in business strategy or direction
Support all new product introduction through the product management process, from a supply chain point perspective, to include
Engage teams frequently to communicate mission and business updates, address problems and solutions, inspire teamwork and celebrate successes
Manage operating and capital expense budgets
Develop and implement a measureable action plan to reduce carbon footprint
Review and approves major expenses, personnel and personnel payroll changes, in accordance with company policy
Ensure each department lead (or direct report) has the required coaching/training, tools and knowledge to successfully deliver against strategic road-map
Drive a high performance culture; challenging team to continually mature skill and efficiency, and apply best practices to deliver
Ensure each region/location and/or key stakeholder is well informed and has required (and necessary) tools and knowledge to meet, or exceed, business goals in the product areas
Education: BS or Master’s degree in Industrial/Supply Chain Engineering or related field. Master’s in related field a plus
Minimum of eight to ten (8-10+) years’ leadership experience in leading and improving a global supply chain or manufacturing organization, ideally for an Electronic Global Manufacturing & Designing Company
Eight to ten (8-10+) years’ being the expert in that profession, but having a broad management knowledge across several functional areas of the business (human, financial, product management, product marketing)
Ten (10+) years’ experience in warehouse operations, design and processes incorporating Lean and Agile practices
Experience working with, or have a strong understanding of, OEM and joint development manufacturing (JDM) models, a plus
Solid understanding of manufacturing processes and best practices
Good understanding of industry scope (i.e.: electrical distribution, automation, access control, building management system, critical power, supervisory control and data acquisition, solutions and services)
Proven team management skills – especially in transformation management
Practiced leader with an excellent track record of driving successful delivery
Solid project management skills required
Experience working for multinational companies
Strong analytical and strategic thinking skills required
Ability to be flexible and have solid decision making skills in the face of imperfect data required
Strong change management skills and experience
Strong communication (oral and written) and collaborative interpersonal skills required
Excellent presentation skills - able to communicate effectively to all levels of an organization with the ability to articulate and motivate change to the lowest levels within the organization
Fluent in English (spoken and written) required; other languages beneficial
Strong negotiation and influencing skills in a multicultural, global and matrixed environment, a plus
Ability and flexibility to travel required; international travel also required, with travel to China and Europe ~4 times annually

VP, Operations Resume Examples & Samples

5+ years of management/leadership experience preferred
3+ plus years working in the title insurance, lending or real estate industries required
Superior speaking and writing skills
Ability to take a strategic approach to effectively develop and implement practical and results oriented business plans
Proficient in MS Office including Word, Excel and PowerPoint

VP, Operations Resume Examples & Samples

Provides administrative direction for the operation of assigned departments and appraises the performance of respective department directors/managers
Communicates routinely with an administrative representative concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments. Implements new policies and disseminates pertinent information following administrative objectives
Promotes complete involvement of department director/manager in the preparation of the department’s budget and educates them in the importance of the budget, forecasting and planning process
Encourages and assists department directors/managers in establishing a measure of performance, increased productivity, quality improvement, cost controls and maximum utilization of facilities. Advises Chief Operating Officer where executive action is necessary to accomplish these goals. Plans the activities of individual departments in relation to other hospital departments so as to obtain a better understanding of each other’s problems
Attends medical staff meetings and/or medical staff committee meetings as assigned or requested
Bachelor’s or Master’s Degree in Healthcare or Business Administration
Minimum of five years in positions of progressive responsibility in healthcare organizations or other experience as deemed relevant by the COO
Comprehensive knowledge of general management and financial principles, as well as hospital procedures
Knowledge of health care economics and health care marketplace trends
Ability to communicate effectively to a variety of audiences in small and large group settings

National VP Operations Resume Examples & Samples

Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services
In concert with AHAH National Leads, works to set and foster corporate culture, mission and values
Achievement of annual assigned gross profit goals through the following
Retention of assigned clients
Achievement of financial goals
Represents Home Health and Hospice services within Ascension Health at Home as a member of the team assigned to deliver clinically integrated healthcare along the network continuum. Maintains effective relationships with clinical and executive leaders to ensure that local health ministry decisions are informed by a post-acute perspective
Identifies, develops and implements business development efforts through proposal/proforma analysis, and a consultative approach
Develop distinctive strategies to achieve competitive advantage; translate broad growth, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities
Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking
Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc.) are met
P&L responsibility for all business lines
Responsible for comprehensive understanding of all payer classes (Medicare, Medicaid, HMO’s, 3rd party insurers, VA, etc.) as they relate to AHAH. Collaborates with key stakeholders to ensure appropriate service provisions and billing processes
Ensure customer satisfaction and contract retention, by aligning optimal service culture to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction; evaluates, modifies and implements programs and processes to meet objectives
Directs and monitors organizational performance improvement activities
Review and approve expense reports and invoices in compliance with company policy
Keep current on industry trends that have potential impact on the organization
Formulates, coordinates and/or leads marketing activities and business development to increase revenues and reduce costs
Designs, implements and maintains processes to maximize quality of operations
When appropriate, influences others, by asserting own ideas and persuading others; gains support and commitment and mobilizes people to take action
Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defining roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress
Design and execute on the company’s emergency/disaster plan and take control of situations as needed during times of emergency. Interact with other emergency relief providers: public and private
Delivers clear, convincing, and well-organized information in presentations and written format; understand audience and position message accordingly; use appropriate language and illustrations to convey key points; project credibility and poise even in highly visible, adversarial situations
Demonstrates sound judgment by applying broad knowledge and experience when addressing complex issues; defines issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisions
Act as a resource to employees in resolving problems and increasing effectiveness
Ensure compliance with all applicable federal, state, and local laws as well as regulatory and accrediting bodies
Models effective listening skills by demonstrating attention to and conveying understanding of the comments and questions of others; listens well in a group
Administer the capital budget to ensure effective use of available resources
Travel as needed to assigned areas of responsibility
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results

VP, Operations Resume Examples & Samples

Maintains a strategic relationship with the client
Monitors Sodexo’s performance and takes appropriate action to ensure that client requirements are met through service visits and regular communication with unit teams and area support
Coordinates information from Operations, Sales, Retention and Web of Influence on order to monitor client organization for possible retention risks or growth opportunities and takes appropriate action
Monitors and takes appropriate action regarding Sodexo’s financial performance
Ensures that local leadership provides necessary oversight and resources to all services
Uses leadership and influence ability to ensure that appropriate actions take place and that necessary resources are assigned to retain and grow the client portfolio
Facilitates effective ongoing communication with our Sodexo team assigned to the portfolio, as well as direction and strategy for client communication
Works with local service leadership to drive and maintain a relationship with local service leadership in order to achieve growth and retention of the business
You will also have responsibility for directing the efforts of all location account Managers with a primary focus on growth and customer/client engagement
Travel will be approximately 30%

VP, Operations Resume Examples & Samples

Manage and grow the department’s operational and analytical functional group
Co-lead, from launch through end product, several company-wide strategic initiatives and test models managed from BI (ranging from operating model changes to predictive analytics)
Coordinate and allocate BI’s resources to different workstreams
Create a framework to accept and manage business units’ requests of BI, ensuring their alignment with broader corporate and business unit strategies
Manage and grow company’s competitive research practice, with end-state goal to broadly and deeply cover trends and threats from the competition, technology and innovation, and various macroeconomic forces
Initiate, collect, and track group’s performance metrics
Develop and manage the group’s SLAs
Together with Sr. VP, oversee the BI’s department’s overall operating model (e.g., team management, funding usage, reporting structure, etc.)
Consult with IT stakeholders on planning of upcoming programs
Ensure BI group is employing agile methodology both in its day-to-day operations and in leading strategic initiatives for the company
Broader involvement within the department’s corporate development practice that includes all corporate mergers, acquisitions, joint ventures, and various strategic investments and alignments

VP Operations Resume Examples & Samples

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning
Provides leadership and direction for multiple operational units or disciplines through Directors; may manage managers
Approves significant policies and procedures that will result in the achievement of organizational goals
Develops and implements functional and/or operational strategy
Decisions have a serious impact on overall success or failure on area of accountability and external stakeholders
Interacts with all levels of internal and/or external leaders
Influence senior level leaders regarding matters of significance
10+ years’ experience
Challenges all to think creatively about approaches and methodologies for collecting and organizing relevant data
Develops breakthrough methods or approaches for analyzing complex processes, situations or issues and discerning patterns within the business context
Takes a strategic view when conducting analysis and formulating recommendations, ensuring alignment with function and organization values and vision
Shows unwavering commitment to providing exceptional service; holds team members accountable for exceeding customers' expectations
Builds relationships with customers to assess and respond to their total requirements
Understands the external factors that may impact a customer's perspective; leverages knowledge of customers' business needs and culture to set expectations or structure service level agreements

VP, Operations Resume Examples & Samples

Participates with senior leadership to establish strategic plans and objectives
Makes final decisions on administrative or operational matters and ensures operations’ effective achievement of objectives
Plan and administers procedures and budget
Control capital expenditures and direct/indirect labor
Identify staffing needs/organizational changes as appropriate
Build the core competencies of the organization to support all operations in location
Initiate and drive process or organizational changes to support corporate goals and objectives, and to improve service to the customer
Ensure controlled roll-out of process changes and improvements
Set goals within the facility regarding fulfillment of objectives, deadlines, process improvements, production, and quality
Recommend policy changes that drive improvement in customer satisfaction and efficiency
Compliance with health and safety regulations, statutory laws and regulations, and ISO/other regulatory agency requirements at the locations and in region
Ensure appropriate training process are established and are followed by all employees
Follow and drive global talent management practices, talent development advancement, and statutory requirements in all locations
Responsible for ensuring execution of annual performance reviews and development conversations
Meet or exceed relevant metrics for operations and shared services and support functions
Ensuring the existence of appropriate channels for information flow within the organization and across the organization
Responsible for ensuring appropriate compensations and incentives are provided for employees
Responsible for developing the location culture and the policies that support it
Participate in proactive team efforts to achieve location, regional and company goals
Direct supervision of management team
Ability to interface with a variety of different personalities and cultures
Highly proactive individual
Track record of accomplishments
Track record for creating structure in a fast-changing environment
Good judgment and decision making skills
Affinity for understanding the underlying systems in the company
Track record for being able to envision the future and execute to get there
Excellent talent development and management skills
Strong written and oral communication abilities required
Fluent English and local language (if different/applicable) required (reading, writing, and conversation)

VP Operations Resume Examples & Samples

Manage self and team to established revenue and expense targets, customer satisfaction, product unit objectives, safety standards, and service quality metrics
Manage operating expense budgets for employee and non-employee expense including capital labor
Lead Market Development Managers to drive sales focused on consumer and business segments by implementing local market plans and by partnering with field sales leaders
Partner with peer organizations (Service Delivery, Engineering and Construction, Planning and Sales and Marketing) to exceed service and network reliability standards while driving revenue and operational efficiencies
Represent company via community relations initiatives by serving on local executive boards and interfacing with local government and regulatory entities
Continually assess local market opportunities and market strategies to ensure operational optimization

VP-operations Resume Examples & Samples

Education and Licensure
Participates in decision-making processes by collaborating with leaders from the governing body, health system mgmt., hospital leadership council, medical staff and clinical areas in developing the hospital's strategic plans, budgets, resource allocation, operation plans and policies
Sets strategic direction for the above mentioned areas, including planning and managing processes and services for these disciplines to meet 's current and future needs. Develops and integrates these plans and processes to support 's vision, mission, and strategies
Mentors and Develops managers and staff to assume leadership roles both formally and informally, via role modeling and facilitating staff participation in a shared leadership structure. Directs the development, implementation and administration of a shared decision making model Quality
Plans, promotes, and conducts quality monitoring and enhancement activities; actively involved in advancing clinical outcomes and quality improvements within the framework of the CHI St. Luke's Performance Improvement Plan. Collaboratively creates effective and ongoing programs to monitor, evaluate, and improve the quality of care and services
Advocates for clinical and surgical staff regarding allocation of resources including FTEs, systems, equipment, and support. Provides for the development and management of operating and capital budgets for assigned areas; Responsible for overall performance according to budget
Provides for the establishment and implementation of patient care standards including policies and procedures that meet national, state and local rules and regulations as well as voluntary accreditation stands
Directs creative strategies to lower costs while maintaining or enhancing quality
Leads in contract negotiation and administration for contracted service
Demonstrates and creates expectation of consistency in application of HR policies and procedures across departments

VP, Operations Resume Examples & Samples

Delivery of premier customer experience by eliminating friction across railcar leasing and order management value chain. As a key customer experience advocate, leverage deep insight to help set strategic direction and strengthen the TILC value proposition
Oversee learning efforts focused on skill development, technical training, and business tools. Coordinate with learning resources, industry experts and subject matter experts to deliver a comprehensive curriculum that elevates the skill level of all TILC team members
Develop scorecards, key performance indicators and metrics to quantify business results. Use the tools to improve the customer experience through excellent execution and ability to manage exceptions
Own customer relationship management system development; automate workflow and deliver customer self service capabilities via the tool
Proven ability to deliver measurable results on complex projects within established time commitments
Strong cross functional leadership and influence skills; great collaborator and ability to build trust
Excellent communicator; verbal and written
Demonstrated ability to deliver customer score cards, key information and insights to stakeholders
Experience building new information technology, business systems/processes and service capabilities
Ability to develop metrics, dashboards and score cards to enable business oversight

VP, Operations Resume Examples & Samples

Partner with multiple stakeholders and leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state contracts, related laws, regulations and executive orders
Monitor and report achievement of committed action plans to senior management
Direct the development and implementation of operational work processes and systems with direct oversight for multiple departments within the business unit
Accountable for budget, revenue targets, and Profit & Loss
Lead and oversee new business implementation and procurement activities for all products and complex projects, including RFP responses
Evaluate program opportunities and recommendations for effectiveness and ROI
Perform duties as senior liaison between the business unit, corporate, and external stakeholders
Oversee preliminary discovery, due diligence for potential liabilities, internal control weaknesses, and financial integrity
Education/Experience: Bachelor's degree in Business Administration, Finance, Accountancy or a related field. Master’s degree preferred
9 + years of operations, management, or administration in the Healthcare or Insurance industry
Experience in business development and/or Request for Proposal (RFP) experience
Extensive knowledge of state legislative and regulatory processes

VP, Operations Effectiveness Resume Examples & Samples

Drives “bottom-line” performance improvement in critical operational performance areas such as cost, labor productivity, customer service, quality, safety and people management through both on-going continuous improvements and transformation projects
Design and implement harmonized processes and scalable systems to achieve improved performance across markets and product areas (billboard and transit)
Develop and monitor key operational metrics, performance reports and dashboards to enable the transformation and to ensure that performance projects and programs are delivering targeted results
Ensure compliance with union contracts in all labor productivity areas
Support cross-functional improvement efforts and engage other functions such as Sales, Real Estate, Finance, and Human Resources to support transformation initiatives within Operations
Monitor industry best practices for billboard rotation, asset maintenance, field labor routing and scheduling, fleet management and other areas for potential implementation
Identify best practices within the company that can be widely implemented across markets and product areas
Help develop strategic and operating plans that align resources against annual and longer-term functional and business objectives
Coach Operations management and staff on the use of operational excellence methods and tools
Serve as a change agent and as a role model for high-impact, professional management

VP, Operations Resume Examples & Samples

Analyzes growth of Operating Company against facility size to maintain proper storage, receiving, and shipping capabilities for present and future business
Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes within areas of responsibility. Identifies problems and proposes solutions to other members of senior management
Conducts audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss
Evaluates and ensures the appropriate use and updating of all department software systems
Communicates with Merchandising, Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty
Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the Company’s recognition within the business community
Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement
Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations
Performs the duties of associates supervised and other related duties as needed
Working knowledge of Federal Motor Carrier Safety Regulations

VP Operations Resume Examples & Samples

Strategic Vision and Business Operation Goals - Establish weekly, monthly and quarterly operations goals in support of the Division business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via community scorecard metrics or other tools. Review all relevant Division/Company reports to increase CSI and Cycle Time. Exhibit strong collaboration with all functional departments, including architecture and sales, to achieve operations and overall business goals. Strategic involvement in setting Division pricing, product mix, market analysis, new community openings, and community involvement. Provide leadership oversight and guidance with direct reports to achieve goals
Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management on scorecard metrics. Establish performance goals for the operations departments and continuously monitor. Ensure direct reports are properly managing performance and development of operations personnel, including, but not limited to the completion of performance reviews, development plans for bench players, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports. Works with HR Compensation to ensure compensation plans are effective to attract and retain top sales talent
Training & Development - Identify team performance gaps and development areas, and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on the KBnxt Business Model and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices
Customer Service - Ensure 100% customer satisfaction through excellent execution of the KBnxt business model. Ensure all CSI (Customer Service Index) and JDP (JD Power) standards are followed. Lead by example in working with various other internal departments to resolve challenging customer service related issues timely. Ensure all prospects and existing customers are called on a regular basis. Must be knowledgeable of market, industry trends, competitors and demographics to be successful in setting overall operations and customer strategies
Project Management - Conduct regular competitor and market analysis staying abreast of all market and industry trends and issues. Involved in special projects that may include land packages, product specification, house/lot design, options packages and any other relevant project that will increase profitability for the company
High School degree or equivalent required
Four year College Degree highly preferred
Homebuilding, residential real estate, or related industry background required
12+ years of proven construction, customer service, and/or purchasing experience
7+ years of prior multi-site or regional management experience
Strong customer service experience driving exemplary CSI/JDP scores
Proven experience in developing and executing tactical sales plans
Prior telephone sales management knowledge
Understands market place and industry trends
Proven negotiation skills in a sales setting, and prior experience coaching others in the art of negotiation
Ability to create and deliver presentations to small and large audiences
Strong verbal and written communication, with the ability to take complex concepts and communicate succinctly and accurately
Strong ability to work within a team-setting, inclusive of other's ideas
Excellent organizational and project management skills
Conflict and Change Management skills
Demonstrated leadership abilities, including strategic planning, being results oriented, and a strong team motivator
Consistent ability to work evenings, weekends and holidays
Travel required within designated region
Conduct business in a professional and ethical manner to trade partners, vendors, government officials, and KB colleagues to reinforce goodwill and profitability for the company

Area VP Operations Resume Examples & Samples

Directs operations of the business and its various components, ensuring compliance with company, local, state, and federal policies and regulations
Influences decision-making in regards to structure and distribution practices
Reviews and interprets financial and operating information
7-10 years related operations experience in a large organization

Area VP-operations Resume Examples & Samples

Advocates company and business operating principles
Focuses on process and operational consistency to reduce cost and improve performance. Ensures operations processes and policies are communicated and adhered to
Works with VP Ops and sales partners to develop and execute the strategic plan for division and maximize growth and profitability of business. Serves as liaison between Corporate and Field management
Reviews and recommends feasibility of new or revised systems and procedures
Ensures Sarbanes Oxley compliance through ongoing audit and review of processes

Trinity Rail-VP, Operations Resume Examples & Samples

Delivery of a premier customer experience by eliminating friction across the railcar leasing and order management value chain. As key customer experience advocate, leverage deep insight to help set strategic direction and strengthen the TILC value proposition
Work across the customer success team to provide timely and accurate resolution to cases with high levels of satisfaction
Manage new railcar order management and re-assignment of existing railcars upon return to TILC. Ensure railcars meet customer specifications and are delivered in required timeframe
Lead strategic initiatives; collaborate effectively across all business functions to deliver new tools, systems, processes and servicing capabilities required to differentiate TrinityRail and TILC from competitors
Ensure an effective operating environment via strong communication and leadership skills. Work with senior management to address customer needs and requirements while identifying new business/cross sell opportunities
Leverage Lean, Lean Six Sigma, project management, continuous improvement and change management methodologies to enable organization development and execution of the value proposition
Oversee learning efforts focused on skill development, technical training and business tools. Coordinate with learning resources, industry experts and subject matter experts to deliver a comprehensive curriculum that elevates the skill level of all TILC team members
Develop scorecards, key performance indicators and metrics to quantify business results. Use these tools to improve the customer experience through excellent execution and ability to manage exceptions
Significant experience in leading change management initiatives
Demonstrated ability to deliver customer scorecards, key information and insights to stakeholders
Deep Lean, Lean Six Sigma, project management background; Lean Six Sigma Black Belt or Master Black Belt preferred
Experience building new information technology, business systems/processes and services capabilities
Ability to develop metrics, dashboards and scorecards to enable business oversight
Background in financial services, equipment leasing/capital equipment financing preferred

VP, Operations Analytics & Process Excellence Resume Examples & Samples

Lead and be viewed as an operations strategic thought partner to the senior Operations
Conduct studies of operations, workflow processes and develop the most cost efficient
6 to 8 years of strategy development and operational modeling (creation, implementation

Associate VP, Operations Resume Examples & Samples

Strategy development and execution
Budgeting and forecasting support
KPI monitoring and management
Operational improvement
Client technical support quality and overall satisfaction
Client credits and client billing issue management
Business readiness client owner
Client conversion initiatives
Plans and directs the operational strategies across CRM and F&I teams with over $200 million in annual revenue, ensuring world class service is delivered in an effective and timely manner to customers
Serves as the budgetary owner of CRM Technical Client Support, F&I Technical Client Support
Specifically oversees 150+ team members, including all aspects of operational results
Provides leadership and development to the senior management team and approximately five direct reports ranging from Individual Contributors to Senior Directors
Develops and implements policies and procedures that support the client support operations
Works directly with managers, technical support and team members on escalated client situations as required
Serves as the executive owner of client impacting technical issues for SF&I
Operates as the client owner for Operational Readiness, including reviewing and signing off on operational readiness activities on any product or service rollout
Functions as the business owner for dealer subscription metrics and management of KPIs
Leads customer success metrics review and reporting to provide insightful analysis that allows for continuous business improvement
Develops proposals and approaches to maximize margin through productivity gains using performance metrics
Manages operational financial metrics, including oversight of client creditsLiaison to other operational support organizations, specifically operates as SF&I client owner for Salesforce Team
Experience in change leadership
Must have 10-15 years managerial experience in positions with increasing responsibilities preferred
Demonstrated strong leadership, cross-functional collaboration and relationship building skills with experience managing multiple teams/divisions
Experience in the automobile industry desired but not required
Proven ability to lead/hold accountable a team of managers driving business and financial results
A strong, continuous improvement mindset with the proven ability to develop this characteristic within his/her team
Excellent budgeting and forecasting skills
Strong communication and interaction skills required
Strong customer focus and ability to build relationships internally/externally necessary

VP Operations Resume Examples & Samples

Lead, guide, evaluate and develop a team of senior managers to ensure that country can achieve its business objectives and complies with all relevant regulations and laws
Provide best-in-class express transportation service to meet current and expanding business and operation requirements by ensuring development and implementation of initiatives and partnerships
Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
Develop initiatives and partnerships, both internal or external (including but not limited to government or regulatory bodies) that will ensure DHL provides market-leading service relative to our cost position
Develop and implement the Operations component of Annual Operating plans in tandem with the Regional strategies and guidelines
Establish the required operating standards and procedures to provide cost-effective, superior customer service
Drive improvement of operational processes, facilities and capabilities, through standardising operational practices and optimising work method DHL organisations to maximize productivity

VP, Operations Resume Examples & Samples

Manages a global operations team which includes three distinct teams; Traditional Operations, Resource Control and Services Engineering
Partner with EVP and senior leadership to establish strategic plans, operational objectives, and policies and procedures
Provides assistance to the EVP in the preparation of executive and board business reviews
Provides the analytical frame work and financial metrics to enable informed astute business decisions which identify trends early to capitalize on opportunities and minimize risks
Assesses the effectiveness and cost efficiencies of the services programs, risk management, and makes appropriate recommendations related to these areas
Designs, develops and implements performance metrics and reporting that enables better services pipeline/forecast management
Oversees and is responsible for all financial and business planning, reporting activities/procedures and operational programs related to the organization’s financial management and accounting practices
Partners and collaborates with the Corporate Financial team to meet the objectives of the business
Provides a balanced perspective that optimizes the trade-offs between the financials, the business opportunities, the company’s strategy, and the external environment
Provides, delivers and leads programs and initiatives that enable business development, efficiencies and success
Provides broad business leadership and is instrumental in leading change efforts across the business
Regularly interacts with senior management and executive levels on matters concerning several functional areas, teams, and/or customers
Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
Reviews and improves business processes, policies, procedures and technology across Professional Services in order to identify and implement best practices
15+ years of senior level experience in leading Operations Teams
Bachelor’s degree in business, operations, or a related field. Advanced degree preferred
Strong data analytics and analysis expertise
Demonstrated leadership experience across multiple operation functions
Prior experience leading an operations team in a services organization
Strong history of relationship building and interpersonal skills required
Demonstrated ability to clearly communicate the vision and direction of the organization is required
Credible executive presence is required

Senior VP, Operations Resume Examples & Samples

Master’s degree in Business Administration, Hospital Administration, Health systems or related degree
Three to five years related experience with contract sales/service management and healthcare administration
Strong ability to quickly build and maintain relationships with business clients
Knowledge of medical/ clinical language and terminology helpful
Good computer skills (Word processing, spreadsheet, database management)
Ability to handle stress and conflict
Must be willing to travel (moderate and overnight)
Excellent negotiating and presentation skills
Excellent judgment and decision making skills; and

VP, Operations Resume Examples & Samples

Recruits, hires, evaluates, trains, develops and retains a productive and highly engaged construction/customer service department
Ensures that land acquisition policies, internal control procedures and practices are well understood and complied with
Oversees recruitment, selection, training and continuous evaluation of suppliers, trade partners and design professionals to ensure achievement of quality standards, scheduling deadlines and budgets. Ensures effective material usage and proper integration of new products and construction methods
Works collaboratively with other departments to design and efficiently construct high quality homes and improvements
Implements construction science improvements in products and installation methods to reduce costs and defects, and improve quality and customer satisfaction
Oversees all procedures necessary to maintain safe worksites. Implements Safety Program, ensures compliance by all employees, vendors and others who access construction sites and directs investigations and corrective actions for safety lapses
Implements and monitors systems to ensure that construction schedules are adhered to without compromising quality and safety
Uses systems such as Hyphen / Build Pro to monitor schedules and maintain effective and efficient communication
Makes strategic adjustments to schedules and procedures based on business needs and field conditions
Designs schedules to accommodate and make necessary adjustments for timely completion of model homes and installation of homebuyer options
Minimum 5-7 years experience in high-volume production homebuilding
Minimum of 5-7 years of managerial experience
Expert in construction sciences
Strong knowledge of building codes
Understanding of architecture, structural engineering, soils engineering and other disciplines involved in home construction
Sound budgeting and finance ability
Proficient in BuildPro
Proficient in Microsoft applications including Outlook, Word, PowerPoint and Excel

VP Operations Resume Examples & Samples

5-7 seven years industry-related, proven and demonstrated experience in operations
Proven successful managerial experience leading a team
Series 7 and 24 licenses
Experience with the Pershing custodial platform is a plus

VP Operations Resume Examples & Samples

Primary responsibilities are to oversee and direct the Group operations through the Regional Vice Presidents
Responsible for profit and loss management of the Group, including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
Responsible for the development, review and oversight of all Group budgets
Ensures all FMS business policies, procedures and systems are communicated to and adhered to by the appropriate personnel, including compliance with ethical business practices
Trains and supports Regional Vice Presidents regarding business goals and practices
Responsible for cost efficient operations of the Group
Accountable for driving all FMS business initiatives, including prompt implementation of action plans to correct Regions below threshold performance
Responsible for achievement of business plan and key performance indicators and communication of same, to Regional Vice Presidents, Group Vice President of Strategic Development, Division support team and Medical Directors as appropriate
Conducts financial and quality performance reviews with Regional Vice Presidents on a monthly basis and as needed for Corporate reviews
Responsible for collaborating with the Group Vice President of Strategic Development in the development and implementation of a Group marketing plan to support growth and profitability including facility start-ups, identification and integration of acquisitions and marketing of FMS services to potential referral services, in collaboration with the Strategic Development and Sales and Account Management Departments
Maintains current knowledge regarding the Division and Group healthcare market and industry issues which may impact the business
Maintains knowledge of FMC products, services, and strategies, in order to market FMCNA and UltraCare
Responsible for driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Continuous Quality Improvement
Oversees implementation of Division, Group and Corporate quality goals and action plans, in order to achieve FMS quality standards
Accountable for outstanding quality patient care and customer service as defined by the FMS quality goals, by working with the Regional Vice Presidents, Division operations management and support personnel, and FMS Clinical Services Department to ensure that FMS policy and procedure is followed
Responsible for all employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives
Responsible for aggressively addressing and acting on adverse events and action thresholds
Ensures that all FMS Clinical Quality policies and procedures are communicated to and adhered to by all staff
Responsible for integrity of medical records and other FMS administrative and operational records
Responsible for overseeing appropriate patient care from admission to discharge, including transients patients, home, and In Patient dialysis services
Responsible and accountable for facility maintenance of environmental integrity, including safety, of all facilities and water systems within the Group geography
Responsible for managed care contracting in collaboration with the Corporate Managed Care and Marketing Department
Maintains working knowledge of and ensures compliance with all local, state and national, reimbursement practices, including government and commercial payors
Oversees all facility cost reporting
Responsible in working with Division and Corporate functions regarding managed care and payor contracting
Works with internal and external counsel as appropriate to resolve legal and litigation issues with the goal of diminishing expenses to the Company
Responsible for oversight, support and development of Regional Vice Presidents
Oversees Medical Director contracts
Responsible for strong Medical Director and physician relationships and facilitating the establishment of strong relationships between the Regional Vice Presidents and physicians
Oversees Medical Director compliance with FMS Medical Staff By Laws as well as compliance with physician component of facility cost reports
Responsible for ensuring regular and effective communication with all Medical Directors and physicians, including communication of policies, procedures, Division and Corporate initiatives and special projects, through leading meetings as appropriate
Oversees Governing Body processes and accountabilities as per Corporate policy
Responsible for marketing FMCNA facilities and services to physicians and encouraging patient referrals within guidelines established by law and Company policy
Responsible for coaching, developing and overseeing performance of Regional Vice Presidents
Directs, orients and trains new Regional Vice Presidents, including leadership and management of regional personnel, and FMS policy and procedure
Recruits and interviews personnel, and approves or administers employment offers to regional personnel, according to FMS selection standards
Is well educated and informed regarding FMCNA benefits, Human Resources polices, procedures and processes, and acts as a resource to all managers regarding compensation and benefits
Completes timely performance appraisals and sets annual goals for Regional Vice Presidents
Responsible for the development of Regional Vice Presidents including a succession plan and identifying a successor(s) for the Group Vice President of Operations position
Responsible for establishing and driving teamwork within the Group and Division
Ensures a strong communication process between Regional Vice Presidents, and all managers supporting them, direct patient care staff, and all support staff at the facility, through scheduled communication sessions and meetings

VP-operations Resume Examples & Samples

Responsible for driving WOTC product management and strategy by liaising with product management and development to ensure that product enhancements and strategic development are continually explored and business requirements are appropriately defined and prioritized (examples: voice and web eSignature, Secure Document Upload, Mobile WOTC screening)
Responsible for driving the development, communication and implementation of effective growth strategies and operational processes as it relates to the WOTC product
Unyielding focus on share growth opportunities. Design, develop, and present new ideas to further revenue. P&L responsibility for WOTC business
Partners with other senior management to develop short and long term strategies and is responsible for implementing these strategies
Focused on generating interest in Tax Credit products for existing clients through add-on opportunities. Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients. May participate in sales presentations or position Tax Credits' products with a client and sell add-on business
Provides product direction in terms of keeping step with other ADP products and services that can be used in conjunction with Tax Credit Services. Also provides recommendations for product changes needed to achieve operational excellence and competitive advantage
Accountable for the project management and customer support for all WOTC clients with a strong focus on Customer Retention
Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately
Responsible for the successful implementation of all sold business on time, within budget and delivered with a high degree of quality. Coordinates project scope and strategy-planning sessions with team members and clients to help define the strategy that will be utilized. Ensures sales, client and tax processing team members understand the product strategy and get commitment to the project timeline and deliverables
Establishes a strong business relationship between the client and ADP. Acts as a liaison between the client and ADP serving as the internal client advocate. Positions themselves with the client's key members and decision makers to better understand the client's short and long-term needs
Responsible for the day-to-day operations of Tax Credits WOTC and mid-market solutions. Works closely with areas to improve current processes and procedures on order to improve efficiencies, reduce costs and improve quality
Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development
Education: B.S. or B.A. in Accounting, Finance, Business Administration or related discipline. Advanced degree and/or CPA designation strongly preferred
Experience/Skills: At least 10+ years Tax or Accounting experience plus substantial senior leadership management experience, with a proven ability to provide direction and support to multiple teams. Tax incentive experience preferred. Is recognized as an individual with outstanding leadership skills, professionalism and business planning capability. Proven ability to achieve financial and service results. Knowledge of strategic selling techniques. Exceptional collaborations skills. Proven track record in associate development and teambuilding. Proven ability in effective interpersonal skills. Excellent verbal/written communication skills

Regional VP Operations Resume Examples & Samples

Significant level of relevant work experience required, including managerial, budgetary, and strategy experience
College, university, or equivalent degree in Business Administration,
Six Sigma Green Belt certification or Sponsor certification highly preferred

VP-operations, Women & Children Resume Examples & Samples

Masters Degree in business or health- related field
Three to five years of previous experience in a leadership and management role at the Director or VP level. Capable of working cooperatively with other executive officers, physicians, and staff members. Ability to communicate effectively in writing and orally with diverse groups
Upholds and role models behaviors of professionalism
Remains knowledgeable in advances in the healthcare environment through continuing education in areas of responsibilities
Is active in community/professional organizations

VP, Operations Resume Examples & Samples

Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Manage daily operations of multiple levels of staff and multiple functions/departments across portfolio of existing internal and external contracted customers
Develop a process for operational reporting to various internal and external stakeholders that leverages industry best practices for metrics, trackers and scorecards that facilitate team accountability to continuously improving results
Provide matrixed support to the commercial and clinical business segments, ensuring that tactics and growth initiatives are thoroughly documented and measurable success criteria map to current and multi-year operational budgets, and projections
Continually assess operational strategies, plans, and performance of Company consistent with goals and priorities for existing customer segments and markets
Operational lead for evaluating follow-on customers, including profitability analysis, expense oversight, and commercial synergies with core business
8 years of healthcare management experience with extensive knowledge and understanding of Healthcare environment and market 3 years of experience managing a multi-million dollar P&L
Extensive experience building and leading teams
Knowledge of clinical operations, marketing, and healthcare legal agreements
Proven ability to generate revenue through entrepreneurial VC/PE/Private healthcare solutions companies (involved in technology, software, or services organizations marketed to Payer or other risk-based entities)
Experience and deep understanding of Payor space- Medicare and/or Medicaid and/or Managed Care
In-depth knowledge of risk based delivery models include Accountable Care Organizations (ACOs), Clinically Integrated Networks, and Bundle Payment Initiatives (BPIs)
Strong understanding of approaches to managing care and quality for complex populations, including Utilization Management, Care Coordination, network contracting, analytics, and reporting
3 years of management consulting experience in a top tier firm
In-depth knowledge of post-acute care strategies and operations

VP-operations Resume Examples & Samples

Foster a culture that embraces continuous improvement, is client focused, conducts business in the highest ethical manner and promotes behavior designed to enable each member of the facility the ability to achieve personal and professional satisfaction through their daily activities
Manages separate functional departments or organizations by providing cohesive direction and leadership to ensure local initiatives support the strategic direction and conform to applicable divisional and company standards
Communicates facility and company goals to all employees on a regular basis
Controls expenses by monitoring various financial reports, establishing expenditure guidelines and by approving expenditures to achieve budgeted levels of a profitable operation and aggressively build capabilities, expertise and service to promote growth rates
Prepares annual budgets in coordination per corporate directives and guidelines
Accurately projects the company's monthly financial performance
Complies with all federal, state and local regulatory agency laws and directives
Resolves elevated customer issues by communicating directly with customers and Sales and by monitoring and reviewing corrective action plans to prohibit reoccurrence
Oversees safety, health, and environmental issues involving the operations to ensure the safety of the associates and to remain in compliance with state and federal regulations
Four year BS degree in Engineering, Manufacturing, or Science discipline, or equivalent industry experience required. Master’s Degree in a Business or Engineering related field preferred
Minimum of 5-7 years relevant management experience in a high volume manufacturing environment, with a quantifiable record of achievement in the development and execution of strategic and tactical programs that consistently meets objectives
Strong financial management experience with P&L and balance sheet responsibility. Ability to develop action plans to correct or improve budget areas
Ability to lead in a fast paced environment and work collaboratively with all functional support areas ie. HR, Finance, Strategic Sourcing, EHS, IT, Sales, etc
Pressure sensitive labels, business forms or other print industry experience desired

VP, Operations Transformation Resume Examples & Samples

Responsible for transformational initiatives across business services Care, Service Assurance, Technical Operations and Order Management with focus on Process, Product and System change
Leads strategic planning, requirements and execution to improve productivity and effectiveness throughout operations; drive automated order flow, reduce repeat customer contacts, rationalize and reduce customer touchpoints
Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
Plans, develops, and implements management strategy to respond to customer needs and market demands
Sets standards of performance for all levels of customer operations to promote sales and to meet established departmental goals
Ensures operating departments comprehend the expense process and allocate their resources in a cost-effective manner
Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the departments
Ensures that all efforts are made to retain revenue, improve product mix, and maintain the integrity of accounts receivable
Understanding of Agile development methodology
Experience leading large programs using principles of change management
Ability to manipulate data and ability to present thoughts in a way that inspires others and drives appropriate action
Experience leading both direct report teams and in matrix organizations
Understanding of capital forecasting/budgeting
Generally requires 15+ years related experience

Um-VP, Operations Resume Examples & Samples

Gain and maintain a deep understanding of UM & Mediabrands’ business unit’s needs in order to identify opportunities for improvement and build efficiencies throughout the organization
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Lead and conduct current state analyses to identify process improvement opportunities and collect best practices
Coordination & management of evaluation process Coordinate/Facilitate Sony Alliances goals
Synchronize internal resources to ensure UM is delivering a holistic solution to clients
Continuous project management and oversight of internal and external deliverables
Manage showcase of best practice work to clients
Manage evaluation process
Create Innovation Roadmaps for all clients
Facilitate Innovation Sessions
Disseminate Agency POVs/News to appropriate constituencies
Work closely with West Coast President to proactively manage all operational needs
10+ years of relevant experience in an Operations or related capacity at a media or advertising agency
Attention to detail, ability to multi-task, manage time efficiently, and take initiative
Strong interest in working in a collaborative, creative, fast-paced environment
Proven success in managing an organization's needs, culture and growth, & workflow efficiencies
Comfort working across all functions (Finance, HR, L&D) and with leaders at all levels to obtain data as needed
Detail-oriented individual with excellent communication skills who can hit the ground running from day one
Ability to respond effectively, problem solve and make decisions
Organizational Skills: Must be able to balance multiple priorities effectively and deliver outcomes that positively impact the Agency
Communication skills: Role requires the ability to effectively communicate across different means and levels within the organization
Project Management Leadership and capabilities
Strategic thinking and decision making: Ability to balance the long-term needs of the agency with the short-term impact of any decisions made
Collaboration: Must be able to work across different levels & capabilities to ensure a collaborative culture and outcome based organization
Team Building: Experience in team building - with excellent people skills
Goal Setting: Ability to set goals, timelines & track progress
Create Efficiencies: Ability to asses situations and improve efficiency and effectiveness
Prioritization & Time Management: Able to manage multiple concurrent projects while meeting deadlines

VP Operations Resume Examples & Samples

Experience negotiating complex contracts
Demonstrate a thorough knowledge of healthcare systems and hospital contracts. Understanding of physician employment and compensation models that
Travel up to 50% of the time may be required
In-depth understanding of the healthcare industry and its evolving trends
Understanding of healthcare billing, coding and managed care principles
Proven track record of meeting deadlines, solving problems and functioning in a fast-paced, complex environment

VP, Operations Resume Examples & Samples

Minimum 10 years previous management experience, in the area of healthcare operations of significant size with direct supervisory and P&L responsibilities. Physician practice management, contract services and/or healthcare management in a high volume multi-site/multi regional healthcare practice required
Anticipates obstacles, pro-actively seeks out opportunities to improve efficiency, and champions initiatives to drive excellence, profitability and strong client relationships
Excellent negotiation, communication, leadership and management skills

VP Operations Resume Examples & Samples

Understand index and benchmarking methodologies in MSCI
Source and check data points required to build indexes and benchmarks
Functionally lead a team of analysts across geographies and provide necessary functional input
Identify opportunities for process transformation, and quality, efficiency improvement
Manage resource allocation and prioritization
Liaise with project management team for implementation of business initiatives
Work with technology team to improve systems
10+ years of work experience
CABachelor Degree in Engineering or Commerce and Master's degree in Finance. CFA Charter will be a plus or MBA finance
Good understanding of equities and data management
Excellent interpersonal, communication skills and a flexible approach. Demonstrated expertise building consensus on a cross-functional basis
Well organized, thorough and detailed, with a creative approach to problem solving
Highly motivated, team work, highly proactive and with initiative
Analytical and creative-capable of flexing solutions to changing demands: anticipating the local, regional, global impact

VP, Operations Resume Examples & Samples

Demonstrate a consistent commitment to excellence in human safety, insurance, and hazard management to safeguard human life and health as well as physical property and the environment
Determine, plan, and implement organizational structure and workforce plans necessary to meet Group and Company objectives for efficiency and profitability. Select, train, and develop a competent and dedicated staff and organize, direct, and lead them as a team to achieve Group, and Company objectives
Collaborate with Ethanol Group senior management in the development, implementation, and refinement of a Group strategic plan. Establish a strategic plan that is in synch with the Group plan
Establish a framework for annual planning in the operations area that includes annual budgeting, capital, and manpower plans. Collaborate with Ethanol Group senior management in the development of a coherent Group plan
Maintain an understanding of the key variables that generate return. Track key operating numbers, familiarize group personnel with them, and ensure that the team is working for the same objectives
Ensure that all operational activities are carried out in a manner that effectively balances safety, health, and environmental concerns, and regulatory compliance with productivity and profitability
Develop annual operations budgets, as well as major and minor capital budget plans. Upon company and LLC approval, manage that budget and the projects it comprises
Meet annual financial and qualitative performance objectives, established with the President, Ethanol Group prior to the start of each performance review period
Seek out continuous improvement opportunities providing input and recommendations. Lead continuous improvement and systems refinement efforts in all relevant operational areas including, but not limited to, interdivisional and inter-group communication and decision making, production scheduling, operations training, housekeeping, maintenance, cost control, and inventory management
Ensure that customer service activities meet prescribed standards of excellence. Collaborate with other functional departments as necessary to achieve this end
Perform other duties and special projects as assigned
15 or more years of progressive experience in operations management, preferably in chemical processing operations. Ethanol industry experience highly preferred. Multi-facility operations management experience is required

VP, Operations Resume Examples & Samples

Consulting – Partner across the organization to achieve win/win results
Implementation Pipeline Management – Work closely with key business partners to plan and schedule projects, maximizing resources while ensuring an excellent level of client satisfaction
Platform Enhancements – Provide vision and champion the on-going development of the group transaction platform and service model within the framework of an evolving competitive marketplace and regulatory environment
Service Delivery – Ensure highest level of client service through implementation activities
Demonstrated strategic leadership and management capabilities
Proven results through consultation and negotiation skills
Success in leading large scale, strategic initiatives and developing creative solutions
Excellent client relationship management skills with internal and external clients
Strong background in group benefits or defined contribution plans
Must be comfortable with technology and database structures particularly in the support of group transactions
Solid expertise in both process management and workflow improvement

VP, Operations & Shared Services Resume Examples & Samples

1) Leads and drives a customer focused culture and a strong relationship with clients/ service users
2) Leads the delivery of effective operational support by Operation & Shared Services units
3) Strengthens operating efficiency and continually identifies new opportunities for centralization
4) Direct day to day activities in a manner consistent with the Ban's risk culture and the relevant risk appetite statement and limits. Communicates the Ban's risk culture and risk appetite statement throughout the teams
5)Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk
Expert knowledge of Branch business including systems, procedures and organizational design
Detailed understanding of performance dynamics in the branch network and how these are affected by process change and innovation
Thorough knowledge of EO & IB departments and major stakeholders
Solid knowledge of project management techniques
Expert ability to balance competing or conflicting goals of various departments/stakeholders
Detailed understanding of the Bank’s diversity business plan and objectives
General HR and performance management practices

VP, Operations Manager Resume Examples & Samples

Support alignment of business strategy & planning program initiatives across the FinTech team(s) the candidate supports
Devise frameworks/processes/plans to drive Strategy & Planning programs across the FinTech team(s) the candidate supports
Coordinate deliverables across multiple functions and teams as necessary
Management – Supports goal setting, scorecard and operating metrics for the FinTech team(s) the candidate supports; responsible for helping FinTech team achieve both team and FinTech organizational goals; supports projects that drive performance improvement and efficiencies
Minimum 7-10 years experience in senior management roles, ideally gained in a high-growth organization
Previous management experience in a role that required that collaboration, influencing and trust building among peers and employees to meet corporate objectives
Proven ability to operate simultaneously as an effective tactical as well as strategic thinker
Knowledge of financial controls and a broad understanding of business drivers and strategies
Liaise with executive assistants to handle communication flow between teams
Ability to maintain high accuracy and excellent attention to details
Ability to solve problems, to think and work efficiently/ effectively on one’s own
Excellent prioritization and organizational skills
Effective and courteous verbal and written communication skills
Microsoft Office skills (Word, Excel, PowerPoint, Outlook, etc.)
Experience with Concur expense management system
Handling sensitive correspondence, financials and investment memos with confidentiality
Enjoy collaborating and commingling with people from a wide variety of cultures and backgrounds; you communicate easily using whatever medium is required
Proactive and have excellent follow up
Works efficiently under pressure

VP Operations Resume Examples & Samples

Help create and maintain the necessary KPI’s to ensure the distribution center is being managed to budget while steering process improvement and employee development
Leverages the information technology systems to produce results while minimizing risk
Maintains distribution center’s HACCP’s at acceptable levels and ensures food safety
Interacts with customers and management to meet or exceed established service levels
Promotes best practices within the distribution center
Responsible for distribution center’s security systems
Responsible for the integrity of the distribution center’s inventory; both sellable and internal use
Ensures performance for all vendor and customer agreements
Ensures distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) are implemented in a consistent manner and to company expectations
Develop future budgets based on customer sales forecast and historical OPEX performance. Make Capital expenditure requests and relative ROI analysis
Implement cost reduction strategies in all aspects of the distribution center’s transactions and activities
Keeps employees informed as to company/department plans and progress
Ensure full Safety and OSHA rules are followed in accordance with company goals
Maintain safeguards are in place for confidential company information
Strong Organization and time management skills
Must have great interpersonal skills and have an entrepreneurial spirit
Ensure implementation of directives made by corporate office
Coordinates and collaborates with other distribution center(s) management team on process improvement and planning strategies
Ability to lead and develop associates at various levels
Ability to work effectively with peers, region and corporate leadership, and the sales force in a productive collaborative environment
Takes initiative and works well independently
Contribute and support the overall goals of the company
Experience with budgeting and cost control principles
Ability to communicate effectively with internal and external customers and management

VP-operations Technology Resume Examples & Samples

Drives technology management by ensuring the efficient design, availability and operation of Enterprise solutions such as Agent Desktop, CRM, Knowledge mgmt., Content mgmt., BPM/process automation and Robotics. Provides 7/24 systems support and problem resolution to stakeholders, which includes first line support
Communicates, influences and oversees the implementation of Enterprise solutions platforms that deliver well defined, trusted and timely services, while effectively managing structural costs. Creates and fosters knowledge sharing as an enterprise function that provides project consultation and support for initiatives that require process automation, knowledge mgmt. or robotics solutions
Matures the organization and implements a true global operating model based on Community of Practice and the collaboration with local technology teams to avoid bottlenecks, optimize costs and customer satisfaction
Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Builds a high performance environment and implements a people strategy that attracts top talent, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team
Manage a global function of approximately 110 FTE, plus approximately 100 contract staff
Provide global technology support to the Operations group including
Call Centers
Global Business Service (GBS) centers
Projects requiring BPM or robotics development/deployment
Relationship mgmt. with risk, back office/shared services, procurement
Frequent interaction with the Bank’s Senior and Executive Management across the business line, corporate and control functions and IT&S
Oversee an operating budget of approximately $15MM, and project budget ranging between approximately $20MM - $50MM+
Must ensure support and availability of enterprise systems such as the call center technology (telephony software, IVR, CRM/agent desktop, etc.), content mgmt., knowledge mgmt.. where the consequence of error could expose the Bank to significant regulatory and reputational risk
Availability issues on this platform could have serious consequences with regard to customer satisfaction / retention
Frequent interaction and negotiation with vendors, including contract negotiations and input to their product development
Active participation in industry contact center, BPM and robotics related forums and conferences

VP Operations Resume Examples & Samples

Develops implements and monitors processes to meet the Company’s high standards for quality construction, customer satisfaction and achieving customer touch point objectives
Responsible for all jobsite compliance programs including training on and implementation of scopes of work, meeting building codes, complying with environmental laws, SWIPP, OSHA and other regulations
Oversees efficient completion of all construction work ranging from off sites, to 100% completion of homes at closing, to provision of timely and effective customer service
Leads construction and customer service teams to effectively coordinate with design professionals, sales and marketing, management, trades, permitting authorities and customers to produce quality homes and improvements
Controls costs and manages quality through efficient scheduling, communication and management of all disciplines
Forecasts financial requirements. Schedules and monitors expenditures, analyzes variances, and initiates corrective actions where necessary
Proficient in BuildPro and Hyphen
Proficient in Microsoft applications including Outlook, Word and Excel
Bachelor’s degree required. Advanced degree helpful

VP Operations Resume Examples & Samples

Requires a 4 year degree or related years of successful YMCA experience
Must have a successful track record in membership growth and development, program development, staff development, fund development as part of the day to day branch operations including facility management
Experience in recruiting and developing effective board members a must
Must have a good understanding of and experience with community development principles as they apply to partnerships, collaborations, and program delivery outside YMCA facilities
Proven track record with budget and fiscal management and controls
Understands and manages areas of risk in YMCA operations
Protects the YMCA brand by performing all duties and responsibilities in accordance with the mission, cause and values of the association
Emotional Maturity - Shares authority and demonstrates courage and humility
Community - Ensures community engagement; promotes the global nature of the Y
Decision Making - Possesses penetrating insight and strong strategic and critical thinking skills
Additional Compensation Details

VP Operations Resume Examples & Samples

Supervise assigned Directors of Operations
Two years’ experience with a similar type of debt collection servicing company, in a similar capacity of senior level/executive management immediately prior to joining our company
Must have at least seven years collection supervisory experience in a collection call center environment
Have supervised mid-level management persons
Held responsibility of daily operations within a collection call center utilizing blended collection call techniques (manual outbound, automated outbound, and inbound) with a minimum of 250 FTE
Requires proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed
Able to define problems, organize and collect data, establish facts and draw valid conclusions
Apply common sense understanding and carry out instructions furnished in written, oral, or diagram form
Able to resolve problems or situations using company or standardized procedures and policies, and comply with laws and regulations, such as the Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)

VP, Operations Resume Examples & Samples

Support COO in managing the internal operations of the College Savings business; devise strategies and formulate policies to ensure that operating goals and objectives of the organization are met
Under the direction of the COO, manage the aggregate budget for operations, supporting operational leaders on their individual cost center needs and goals
Support operational managers on organizational planning and annual staffing plans, as well as the allocation of critical resources against strategic objectives
Identification, evaluation, and prioritization of potential IT investments in ways that drive business value
Lead or support the successful negotiation of vendor contracts for critical outsourced functions of the business
Partner with and build relationships among key stakeholders, including technology, client services, investment operations, finance, business development, legal, compliance, relationship management and marketing colleagues
Build presentation decks in support of strategic initiatives, including the creation and maintenance of an annual product roadmap for the proprietary 529 College Savings platform
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks etc
Identify, track, and monitor key performance metrics and recommend operational changes to improve performance
Work with Risk Management team to track internal or vendor incidents impacting business performance, and track to resolution
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture
Bachelor’s and MBA (or relevant advanced degree) required
8- 10 years’ experience in financial services industry with 10 + years’ experience in operations management roles
Proven leadership experience, with solid decision making skills
Experience building presentation decks for clients and executive management
Demonstrated experience and knowledge of the legislative/regulatory environment in the financial industry
Excellent written and verbal communication skills; must be able to build and maintain strong relationships with a variety of internal and external counterparts
Ability to negotiate and experience influencing senior stakeholders
Ability to assimilate to new experiences, learn quickly and absorb a steep growth curve
Must be results oriented and move fast to meet client needs
Some travel may be necessary as business need arises
FINRA Series 6 or 7 and Series 24 or 26 licenses preferred

VP, Operations Manager Resume Examples & Samples

Excellent verbal, written, visual/presentation, and interpersonal communication skills
Motivated self-starter, with an ability to work independently and perform well in a deadline-driven, fast-paced environment
Ability to build strong working relationships with other team members across geographic locations
Education: Bachelor’s degree required

Assistant VP Operations Controls Specialist Resume Examples & Samples

Facilitates control governance by evaluating, maintaining and enhancing the Operational Risk Control framework of Global Markets Operations North America
Owns the centralized view of the GMO Operational Risk control framework, with responsibility to streamline, secure and deploy the GMO control framework
Ensure all GMO controls are exhaustively and continuously mapped in ORUS, the GMO golden source of control and risk information
KRIs & KPIs – Daily Scorecard and Monthly Cockpit
Tracking and escalation point for Incidents, Audit Recos, and Operational Procedures
Perform granular and systematic quality assurance control reviews of L1 operational procedures, controls, and supervisory responsibilities of all GMO teams
Fully segregated reporting line to senior GMO management, with no responsibility for operational production
Responsibilities
Develop and deploy control plans and system flow modeling through ORUS
Continual review of Operations Control Matrices
Monitor and report on GMO Operations Control framework through ORUS, KRI, KPI, Aurora, Forecast, RCSA and Regulatory programs
Assistance in the design of standard control and testing procedures, templates and methodology, and the inclusion of BNP Paribas protocols and mandates for Control
Assist and perform walk through and data collection exercises with GMO Operations teams
Support control reviews and add value through a recommendation style overhaul of any GMO control and procedure found to be failing or inadequate
Develop close partnerships with GM Operations management, Operational Risk and Control Tower managers and staff across GM Operations, and as applicable, OPC, Risk Audit, and Compliance
Draft full operating procedures and publish on the territory platform Livelink
Ensure all responsibilities are fully cross-trained
Bachelor degree – Accounting/Business/Math/Finance/Economics
2+ years relevant banking or financial industry experience
Excellent written and verbal skills, with confidence and composure at all levels of the business hierarchy
Data flow modeling

VP, Operations Resume Examples & Samples

Identifies and implements opportunities for improvement in company policies and procedures to streamline workflows and enhance service delivery
Responsible for employee staffing and ensuring program training for all employees (including product knowledge, proper language/communication training and overall support skills)
Participates with other senior leaders to establish strategic plans and objectives
Makes final decisions on administrative or operational matters and ensures effective achievement of objectives in Operations
Works on complex issues where analysis of situations or data requires and in-depth knowledge of the company
Directs and controls the activities of a broad functional area through several department leaders within the company
Has overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes to methods
Influence Senior Management and internal partners as well as external clients and business partners (e.g. Operations, Marketing, Finance, Product Management, Operations, Technology) to deliver Merchant partnership goals
Bachelor's degree required, Master's Degree or MBA is highly preferred
Minimum 10 years managing external relationships, negotiating complex agreements and business/product development is highly preferred
Proven organizational, process management and ability to convert strategy into actionable tactics that influence across multiple teams, initiatives and senior leaders across multiple sites
Strong interpersonal skills with the ability to lead, inspire and influence large cross-functional teams and senior leaders
Understanding of merchant payments and economics preferred
Excellent, oral, written and analytical skills to size and communicate opportunities, assess risks, results and customer impacts
Self-starter with confidence to own and manage critical processes for the team

VP, Operations Resume Examples & Samples

Excellent communication skills (both verbal and written),
Solid ability to manage relations with employees
Solid work organizational skills (setting priorities)
Ability to handle large volumes of work in a wide range of sectors
Strong ability to motivate and effectively support operations

VP Operations Resume Examples & Samples

Passion for Creating the Future of an Industry: To be effective in this role requires gaining a general understanding the insurance and reinsurance businesses and a passion for doing what we do in order to create the future of an industry and our company
Disciplined execution capability: The successful candidate will have a natural desire to create scale, structure, and repeatability, combined with the ability to develop workplans and facilitate execution across a small team, as well as the determination to find creative solutions in the face of challenges or “no.”
Adaptable Tactician: This role requires grace under pressure combined with strong execution and follow-through in emergent and uncertain situations. The ability to be adaptable and problem solve in the face of evolving internal and external stakeholder agendas and changing priorities is critical
Focused, Persuasive Decision Maker: Of paramount importance in this role is the possession of excellent judgment combined with the ability to drive oneself and other parties towards decisions, including participating actively with appropriate courage and candor to accelerate decision making. Clarity and precision in communication is important, tempered by openness and adaptability
Superb Communicator & Relentless Networker: The position requires a high level of communication, influence and interpersonal skills in order to network, navigate, negotiate, influence, and execute internally with cross-functional teams. The ability to develop and leverage internal global relationships and networks is essential
5 + years of experience, including 5 years in management consulting or business operations
Financial Services experience preferred
Prior experience in the operations of a venture capital or private equity firm or corporate group desired
Superior oral, written and visual communication skills
Superior proactive networking and relationship development skills
Proven teamwork skills both as a leader and cross-functional team member
Self motivated with high initiative
Willing to travel 10% of the time including internationally

VP Operations Resume Examples & Samples

Assure hospital compliance with federal, state and local government laws and regulations, accrediting agency standards ad hospital policies and procedures rules and regulations
Participate in the development of the facility’s strategic plan and short and long-term objectives to ensure the continued growth of the facility and the provision of necessary services to the community
Lead financial management activities within respective areas of responsibility, including the creation of annual budgets, variance analysis and monthly financial reports; the development of annual capital budgets and cost benefit analysis for new and/or expanding programs and services
Assure system-wide implementations of BSWH, hospital policies and procedures and discover innovative methods to improve them
Conduct needs analysis, identify and apply effective problem solving expertise to identify alternate processes and potential solutions and acts to implement changes to improve operations
Ensure effective collection, categorization, filing, management, privacy, confidentiality, security, redundancy, retrieval and reporting capabilities of all data and information used by the hospital
Establish and communicate a clear and compelling vision, while implementing, and updating strategies for growth and improvement to support the Business’ mission
Create an organizational climate that encourages teamwork, builds employee engagement, collaborates, accepts accountability, and produces quality results
Collaborate with community leaders as appropriate to assess community healthcare needs, build a positive hospital image and market hospital services
Lead and maintain a workplace that respects and values associate’s differences, recognizing the unique contributions that individuals can make, and creating a work environment that maximizes their potential
Location/Facility – Baylor Scott & White Brenham

EA to the VP Operations, Disney Cruise Lines Resume Examples & Samples

Diary management for the Vice President and two Directors
Arrange all aspects of travel bookings for the Vice President and two Directors, including cabin requests
Maintain vacation and tax calendar for Vice President
Maintain annual vehicle reports for Vice President
Process expenses via SAP for the Vice Presidents and two Directors
Organisation of conference calls/video conference calls for Vice President and two Directors
When required, assist Marine & Technical Planning Director with cabin bookings for vendors
Prepare correspondence and presentations as needed for Vice President and two Directors
Assist other Managers with all aspects of travel requirements
Maintain calendar to ensure external industry meetings are attended by key team members
Organise quarterly Management Board Meeting
Liaise with Board Member and their assistants to schedule all Board Meeting dates
Prepare Board Room set up video links and providing conference call details (if required)
Take minutes, file any necessary documents with external lawyers and maintain files, ensuring confidentiality at all times
Performs complex and confidential secretarial duties for Vice President, Directors and other Board Members
Maintain diaries, arrange meetings and appointments for Board Members when they are present in the UK office
Provide first point of contact for internal/external contacts
Managing all ad hoc calls for Disney Cruise Line in a professional and helpful manner ensuring any required follow up is completed
Raise purchase orders, set up new vendors and process invoices. Troubleshoot any issues that vendors may have with payment/set up
Assist project team with project based work or events (dry dock or Newbuild). This could include travel coordination, collation of personal information, transfers etc
Experience as an administrator or team assistant in a large multi national organisation
Knowledge of cruise/travel industry is desirable
Excellent knowledge of the full Microsoft suite (Intermediate to Advanced PowerPoint, Excel and Word)and previous knowledge of SAP
Experience of using Shorthand is desirable
You will be organised, detail orientated and proactive
You must be adaptable and able to work on multiple different priorities, in line with business demands, with a flexible and positive approach
You will demonstrate strong relationship and networking skills

Southern Tide-VP, Operations & Administration Resume Examples & Samples

College degree in business or related field, master’s level preferred or equivalent business experience
10+ years of operational experience with at least 4 years in an operations management/financial management position preferably in an apparel/retail company
Demonstrated experience in and a track record of rapidly growing and scaling company operations to achieve operating goals
Demonstrated experience leading and expanding business operations in new geographic locations and building out new markets
Demonstrated experience managing finances and budgets
Deep knowledge of operational and people needs in a growing company
Strong execution and leadership abilities including inspirational vision, conflict management, team building, mentoring and coaching, goal-setting, prioritization and strategic planning

VP-operations Lean Management Resume Examples & Samples

Project Management - Prior experience in understanding process or requirements from SMEs, document and prepare as is flows and future flow. Create a value stream map and co-ordinate with the business, technology department and operations to define the functional design to support changes and implementation
Other process improvement methodology experience is also a positive (Six Sigma, TQM, etc.)
Has been responsible for managing regional responsibilities in implementing change such as Lean methodologies etc. (Root Cause Problem Solving, Standard Work, etc.)
Expertise on Value Stream Mapping
University degree or higher educational qualifications (i.e. Masters) in business and financial management. Preferred major in financial accounting and organisational behaviour
Proficient with Microsoft Office - Visio, Excel, Word, and PowerPoint
Ability to work with teams in multiple locations in all regions given global role
Understanding of business architecture tools like IBM Blue works, igrafix, etc
Financial reporting and financial services/product knowledge highly desirable

100

Senior VP, Operations Resume Examples & Samples

Leadership Responsibilities
Bachelor’s degree (or equivalent) in related field
Advanced degree / Healthcare credentials preferable
Proven expertise and credentialing in one or more of our practice areas (Patient Access, CDI, HIM, etc) is a plus
Strong financial acumen with at least 3+ years of experience developing budgets, forecasting revenue and developing early warning signs and adapting the organization to achieve financial targets
Superior analytic and problem solving skills with an understanding of various clinical and financial operational processes within the healthcare industry
Keeps informed of latest healthcare and revenue cycle trends, developments, and leading practices in particular operational field
Proven ability to manage relationships internally and externally in complex environments

101

VP, Operations Resume Examples & Samples

In collaboration with the Executive Director and management team, directs the day-to-day activities of medical practice operations through policies, procedures, protocols and operations goals
Collaborates with directors/managers to prepare operating and capital budgets, monitors expenditures and initiates corrective action as necessary to meet financial goals and objectives
In partnership with the medical directors facilitates and executes organizational quality programs Pay-for-Performance (P4P) efforts and directs teams to achieve established goals and benchmarks
Enhances operational effectiveness through directing process improvement activities as needed and promoting collaboration among departments, medical offices and other SJHS entities
In collaboration with Human Resources, implements and adapts managerial and staffing plans focused on the selection, retention, and development of people to achieve goals and objectives
Leads SJHH/SJHMG clinics in collaboration with hospital partners to develop programs related to improving operational efficiency, reducing cost of care, and driving the highest quality outcomes
Participates in the Joint Operating Committees (JOC) for Sonoma & Napa, strategy and business development meetings, medical director meetings, medical group Board of Director meetings, and other ad hoc meetings or committees as needed
In partnership with the Regional COO, assists in developing and executing both short-term and long-term strategic goals, including population management, physician growth, and new facility planning
Supports practice acquisitions under the guidance of the Regional COO and medical group boards. Assures smooth transition of practices and implementation of systems and contracted services
Participates in and exemplifies the culture and mindset of the “Own It” program and leads the management team with a focus on providing excellent patient experience and customer service
Performs all other duties as assigned
Requires five (5) years of progressive ambulatory healthcare experience, including multi-specialty physician practice setting
Minimum of five (5) years’ experience as an Administrator working with a Medical Group and a successful financial track record in addition to management experience
Must possess excellent interpersonal skills with the ability to plan, organize, lead, and manage multiple levels of operations
Strong leadership and motivational skills with the ability to mediate difficult circumstances
Excellent communicator including facilitation, influence, and counseling skills
Detail-oriented with strong analytical skills
Ability to read and interpret financial reports
Treats all with whom contact is made in a values based respectful manner
Thorough working knowledge of Medical Group administration, finance, and contracting, as well as the clinical issues related to the successful operation of a Medical Group
Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
Ability to travel between SJH, SJHH, and SJHMG locations, primarily in Sonoma & Napa Counties

102

VP, Operations Resume Examples & Samples

Lead manufacturing operations across the RWDD’s global manufacturing network
Lead and implement RWDD’s operations operating model, culture and performance expectations
Develop strong multifunctional teams to deliver high quality supply performance to meet key targets
Establish and achieve key performance indicators of the high five metrics across the RWDD manufacturing sites (safety, quality, , delivery, inventory, productivity)
Establish highly effective talent capability across all operations and teams
Improve operations efficiency and effectiveness by deploying operational excellence and continuous improvement
Lead and coach team to drive high performance culture that accommodates rapid and dynamic growth
Assure successful implementation of manufacturing process improvements and infrastructure investments
Manage key activities at third party providers as it relates to assurance of key quality and delivery performance indicators
Four year BS degree in Engineering, Manufacturing from an accredited institution, or equivalent industry experience required. Master’s Degree preferred
Minimum of 7-10 years relevant management experience in a high volume manufacturing environment, with a quantifiable record of achievement in the development and execution of strategic and tactical programs that consistently meets objectives
Experience in working in global environments
Must be legally authorized to work in the US without sponsorship
Strong problem solving skills to develop solutions to complex and multi-disciplined issues
Ability to lead in a fast paced environment and work collaboratively with all functional support areas i.e. HR, Finance, Strategic Sourcing, EHS, IT, Sales, etc
Ability to energize subordinates and peers and capable of getting results through others
Relevant management experience in leading cost savings, quality and lean initiatives
Green or Black Belt Certification

103

Assistant VP, Operations Analyst Resume Examples & Samples

Operational role - managing daily BAU tasks and requests
Extract, manipulate and clean data from internal database via SQL
Supports Sales in both identifying and retaining customer relationships
Engage in and provide support to broad business initiatives
Foster collaboration and continued product integration across the Equity division
Assist in developing advanced product-focused expertise in the team
Candidate to be degree educated. Finance, Economics or Computer Sciences are preferred
Prior experience in Financial Services Operations Department
Experience in a programming language (SQL) a plus

104

VP, Operations Resume Examples & Samples

Further advance and transform the current operations model, aligning to ITIL, with a strong metrics and analytical mindset to drive operational excellence
Driving high level of automation across the organization as part of shifting the focus on higher value consultative services and deeper engagement with strategic clients
Build a culture where exceptional client service and excellence is deeply embedded into the ethos
Embrace and implement advances in cognitive computing, machine intelligence to shift from best-in-class reactive to predictive model
Partner with Product, Engineering to deepen competencies and depth across external hyper-scale clouds like Azure, AWS
Strong background and working knowledge of IT infrastructure management including Cloud
Demonstrated experience of driving change and transformation
Deep understanding and operational experience in driving IT infrastructure automation
Ability to work in matrixed cross-functional environments to shape and drive change
Ability to manage global teams (including offshore) and 400+ employees
Experience with hyper-scale clouds (Azure, AWS) preferred

105

VP Operations Resume Examples & Samples

Establish strategic direction and oversee the development of business plan, work plan and budget for Benefits Operations and Validation
Be an advisor to our clients on plan design
Be an advisor to internal partners on client strategies
Own and drive overall quality for products delivered
Execute on strategy, planning and employee recruitment and development
Participate in other departments / teams cross functional projects on behalf of program development
Formal Education and/or Training: Bachelor Degree, MBA preferred
Years of Experience: 10-15 years of experience leading strategic initiatives and supervisory experience; Experience in PBM, Pharmaceutical, or Healthcare industry, experience working and managing in a virtual environment and leading cross-functional teams. Experience effectively engaging and influencing all levels of a corporation while managing multiple tasks in a demanding and stressful work environment
Computer or Other Skills: Analytical skill and proven project management competencies
Knowledge and Abilities: Ability to create, execute and communicate strategic vision. Must be able to lead, manage and mentor staff. Lead and drive cross-functional initiatives. Have broad, unique knowledge of one or more areas within department
LI-JL1

106

VP, Operations Resume Examples & Samples

Co-lead, from launch through end-product, several company-wide strategic initiatives and test models managed from BI (ranging from operating model changes to predictive analytics)
Refine our framework to accept and manage business units’ requests of BI, ensuring their alignment with broader corporate and business unit strategies
Together with Sr. VP and our technical VP, oversee the BI’s department’s overall operating model (e.g., team management, funding usage, reporting structure, etc.)
8+ years Senior management experience with a focus on agile methodology (and its implementation across a broad audience) as well as modern data platforms and analytics tools
Experience working closely with senior management to develop bold yet achievable short and long-term strategy and goals
Ability to collaborate with business leaders to develop recommendations and solutions
Management style that exhibits strategic thinking, collaboration, and results-orientation
Ability to think about the future state and strategic directions while implementing quick wins and delivering business value in a cost effective and agile manner

107

VP, Operations Resume Examples & Samples

Plans and oversees all aspects of PPG practices in regard to business operations, programs, and the evaluation of such programs from an operational perspective. Analyzes and evaluates facilities, new construction, renovations, and upgrades to ensure patient access to care
In conjunction with Chief Operating Officer and leadership team, plans, directs and implements business initiatives to achieve improvements in Financial Performance Improvement, Service Performance Improvement, and Quality Performance Improvement
Plans, directs and implements initiatives to achieve medical expense and shared risk reductions, and supply chain savings for the business unit in coordination with health system targets and objectives
Ensures all aspects of the patient centered medial home are successfully implemented and monitored
Ensures all administrative functions are properly planned, organized and integrated for areas, including EMR, lean process flow, clinical operations, human resources, information resources, regulatory compliance, reporting, employee safety, quality, and services to patients
Participates in provider strategy retention, and fosters the ongoing development of physician/administration relationships
Works directly with medical directors in all regions to make recommendations for changes in operational functions, policy & procedures, etc., needed to achieve business unit goals. Interacts with physicians and practice staff to ensure effective administration
Supports Chief Operating Officer and Vice President of Medical Operations in implementing network development activities/ strategic planning. Activities would include monitoring the network to identify growth, efficiency and improvement opportunities
Provides administrative support and assists in the evaluation of new technology in the area of electronic health record information resources and technology to ensure customer service needs, quality of care, and business objectives are achieved
Ensures employee and patient satisfaction goals are achieve in accordance with ProMedica Health System guidelines
Represents organization to community/region including speaking engagements and networking functions

108

VP Operations Resume Examples & Samples

Ensures continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
Drive operations decisions and oversee the implementation, operations, and management of end-to-end infrastructure product solutions, including strategy, planning, delivery, and operations
Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a national, 24x7, high-volume, high-availability, critical production environment
Looks for opportunities to optimize the product set through analyzing total cost of ownership for customers through analytics and reporting; Develop options to improve and prioritize, with the overall goal of operational effectiveness and value to the customer
Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development
Keeps current with trends and issues in the IT industry, including current technologies and prices; Advises, counsels, and educates executives and management on their competitive or financial impact
Reviews hardware and software acquisition and maintenance contracts and pursues master agreements to capitalize on economies of scale
Aims to accelerate the migration of core services into the next generation technology platform
Drive the creation and continuous development of a multi-year IT operations roadmaps in support of various Product Lines, particularly centered around the product and service catalog
Generates annual operating and capital budgets with AIS Finance and manages to budgets throughout the fiscal year
Deliver dedicated environment build and automation support for AIS Product Implementations; ensure performance metrics are met to deliver key AIS Product Implementations and Operations
Manage IT Service Management (ITSM) processes and governance for infrastructure areas, including the deployment and management of IT metrics and reporting
Proactively supports staff development including individual and team goals, coaching and counseling, training plans, mentoring and career planning
Acts as an advocate for the organization’s IT Operations vision via regular written and in-person communications with the organization’s executives, department heads, and end users
Adheres to policy and procedure as it relates to all aspects of IT contracting and legal processes
15+ years of experience managing and/or directing an IT operation
Ability to set and manage priorities judiciously
Exceptionally self-motivated and directed
Exceptional service orientation
Ability to motivate in a team-oriented, collaborative environment
Ability to act as a change agent, experience in positively making an impact on organizations
Understanding of consumer and market trends within the healthcare provider space
Ability to convey concepts and ideas to Senior Executive audience
Experience with supporting advanced engineering solutions – server, storage, network, automation, containers, etc
Understanding of infrastructure automation, instrumentation, and monitoring platforms
Experience with and/or management of the following technology solution areas

109

VP, Operations Resume Examples & Samples

Responsible for member retention and quality, to include visiting member facilities on a regular basis
Will have a comprehensive understanding of all product lines and will be responsible for ensuring that SMOs and RMOs are trained on all products and services
Will have a comprehensive understanding of how to optimally use CIOX Health technology at our top three (3) client facilities
Ensure ongoing communications with HIM Directors or contact person via phone are made in accordance with CIOX Health's Total Quality Management process
Meet with HIM Directors and/or Facility Administrators to discuss service levels and negotiate service agreements on a regional level
Strong utilization of SalesForce to include monitoring and documenting member information
Review, assess and provide resolution to all negative and neutral customer services surveys
Maintain frequent contact with all levels of the ROI Operations Management team
Ensure frequent phone contact is made between each ROI Specialist and their managers/supervisors
Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages
Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance
Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data
Complete a minimum of 25 QI’s with top accounts per year per region and visit as appropriate
Attend and participate in annual state association meetings
Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure
Organize and conduct at least one quarterly onsite customer meeting per region covering CIOX Health offerings, customer satisfaction level and industry trends
Stay abreast of current and pending laws and regulations pertinent to the industry
Leads initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense
Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives
Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
Review and follow up on metrics on field service profitability to maximize productivity
Maintain daily contact with the field Executive Management team
Ensure timely delivery of reports for each location
Monitor revenue and expense to improve Gross Margin and make necessary changes for continuous improvement
Provide support and final decision making on service and financial issues. Confidentiality
Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. Confidentiality
Meet with Directors, Administrators, or COO’s to discuss service issues
Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
Customer Retention and Satisfaction
Organize and conduct at least one monthly onsite customer meeting per region covering customers’ satisfaction level
Ensure weekly staff meetings are held at each location
Four year degree in business or related field and/or minimum of 7 years of work experience in the Healthcare field
Knowledge of HIM Services (coding)
Ability to organize and manage multiple priorities

110

VP, Operations Resume Examples & Samples

Bachelor’s degree in Construction, Business or other related Home Building field and 10 years of experience
Eight years direct experience with a production home builder
Two years’ experience with full profit/loss responsibility
Experience in at least two functional areas in home building is strongly preferred (i.e. construction and sales)
Computer literacy is preferred
Demonstrated success in the home building industry

111

VP Operations Resume Examples & Samples

Ability to envision and formulate strategy while leading execution
Ability to make sound business and financial judgments regarding investments, returns, and overall financial impacts
Ability to lead the supply team in developing forecasts and budgets
Demonstrated track record of building world-class teams of manufacturing leaders
Demonstrated strengths with respect to manufacturing capabilities and lean manufacturing principles
Strong analytical, organizational and reasoning skills/abilities
Results-oriented with the ability to balance risks and other business considerations
Proven leadership skills; obtaining results with others at various levels of skills/competence
Ability to problem solve in a strategic and opportunistic manner
Excellent presentation, written and interpersonal communication skills as well as the ability to clearly communicate
Strong proponent of empowerment, growth, and innovation
Minimum 10 years of progressive experience in management/leadership level positions required
Minimum 10 years of experience in a multi-facility manufacturing setting preferred

112

Cib-VP-operations Resume Examples & Samples

Support the BAU group in obtaining, analyzing and reporting on data sets from various systems as part of a broader scoping & planning function for new business initiatives
Co-coordinating BAU and project activities across different groups, technology teams and cross-functional groups
Hosting regular BAU and strategic project calls to deliver key project updates and highlight critical risk and issues
Support in BAU project capacity planning based on the in-scope documentation
Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies
Ensure that all control policies of the organization and DMO are fully adhered to
Stake holder management is a must as we work with colleagues and senior management across the globe
Ability to generate reports and scorecards, present them in operations calls, provide capacity and contingency planning
Minimum of 11+ years’ experience in derivatives and other trade related documentation, gained within Investment Banking / Law Firm environment
Rich experience in Banking / Investment Banking Operations
Strategic thinking and good business judgment
Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
Highly proficient Analytical skills
Strong leadership skills that would provide direction and steer the team/stakeholders to the required business goals
Strategic thinker and problem solver; possesses high attention to details
Strong influencing skills with all levels of stakeholders

113

VP, Operations Resume Examples & Samples

Oversees the operations of multiple states within an operating group with combined revenues of $150 million or more. Establishes strategic direction for states for which responsible, participates in Network wide strategic planning, and provides thought leadership on Network wide business goals. Actively participates in and plays leadership role as needed in significant Network wide impact
Responsible for financial performance of multiple states or assigned business unit; implements strategies to maximize revenue, attain operational efficiency and drive profitability; works in conjunction with financial personnel to maintain accounts payable, accounts receivable and general ledger; oversees individual state business and financial plans; oversees monthly financial reporting; and approves contracts and expenses at appropriate level of authority
Provides leadership and develops strategy for maximizing growth in multiple states. Develops business plans and marketing strategies to grow census and improve occupancy and utilization in core services. Develops strategies to anticipate new business opportunities and develops new starts and identifies potential acquisition candidates
Oversees development of government relations plans for multiple states. Develops strategy to maintain and enhance state level relations with legislative and administrative officials, advocates, and trade associations. Directs lobbyists or outside contractors. Keeps informed of public policy changes and lobbies on behalf of company and consumers
Develops strategies across multiple states to maintain and foster relations with consumers, families and guardians; oversees implementation of consumer satisfaction surveys; and oversees development of enhancement plan
Oversees development of quality enhancement strategy and drives quality initiatives for multiple states, coordinating Network standards, licensing requirements and consideration for individual consumers needs
Provides leadership and oversees implementation of incident management protocol for multiple states; ensures timely incident reporting; reviews trends and develops and implements proactive and corrective response strategies. Oversees investigation process
Oversees strategy and implementation of health and safety programs for multiple states including consumer and employee protection. Maintains appropriate medical and nursing services and supports
Develops strategy to maintain compliance with Network and regulatory standards for clean, neat, and safe living and working environments within multiple states. Assures pleasant, age-appropriate, well-decorated home-like residential living environments
Provides leadership including supervision of Executive Directors and business unit support team; develops strategy for implementation of Network employee practices; oversees safety and workers’ compensation implementation strategy; recruits and retains top talent; develops state leadership teams; establishes employee orientation and training programs; and implements employment practices including hiring, termination and discipline
Oversees contractual and regulatory requirements for states for which responsible, ensuring requirements are met
Performs other related duties and activities as required

114

Cib-assistant VP-operations Resume Examples & Samples

Hosting regular project calls to deliver key project updates and highlight critical risk and issues
Communicate in open forums and meetings; steer the project towards success by bridging discussions amongst multiple parties and resolving complex issues
Support in project capacity planning based on the in-scope documentation
Understand and assess project cross impacts and dependencies
Act as an escalation point to contact to Identify issues and co-ordinate with the relevant functions internally (eg: credit, legal etc.) for prompt resolution on disputed points within set time-frame parameters
Working closely with regional Legal operations Department (which has the overall responsibility for ISDA Master Agreement Negotiation and Transactions), Credit, Collateral team, Onboarding team and other stakeholders
Qualifications/Experience/Knowledge/Skills
Minimum of 8-9 years’ experience in derivatives and other trade related documentation, gained within Investment Banking / Law Firm environment
Proficiency in MS office is a must
Ability to multi-task, identify priority issues and excellent execution style
Project management and process improvement experience
Independent, driven and creative
Able to build strong partnership with various teams to help deliver results

115

Team Assistant to VP Operations Asia Pacific Resume Examples & Samples

Scheduling and organizing meetings, providing secretarial and administrative support to ensure the smooth running of administrative matters by responding the queries in timely manner, effective, efficient & safe way
Maintains and coordinates incoming/outgoing correspondences including correspondences to the government, complete with all of supporting documents ensures that the correspondences and the attachments are filed according to the filing system
Manages calendar, greet and screen appointments and handle details of meeting arrangements
Arranges complex and detailed travel plans and itineraries
Facilitates requirements in the procurement process system e.g. prepare and create LVA, PO, SAP, Service Entry, CRF on the SRM system (stationeries) and have responsibility to track the progress Report as well as the approval process
Coordinates and arranges RP’s external meetings, including ensuring all required facilities and logistics (e.g. venue, technology support, catering, etc.) are available
Arranges, coordinates, and assists BP’s VIP visitors programs from Headquarter and other locations including arrangement of agendas, VIP appointments, arrival pick-ups, accommodations and transportation
Prepares and supports Expense Report
At minimum 10 years’ experience as Team Assistant/Team Coordinator/Team Support supporting VP level
Excellent communication skills in Bahasa and English both oral and written
Strong knowledge and skills in correspondence and filing
Strong skills in event/meeting/travel arrangements
Ability to multi-task and deliver in an demanding environment
Able to demonstrate team work spirit and customer service oriented
Hold Indonesian citizenship

116

Assistant VP, Operations Resume Examples & Samples

Assist the Vice President of Operations/Business Manager in developing and implementing to realize local and corporate opportunities and oversees Business Operations for the Service Center
Oversees the Corrective Action Plan, or CAP, Program for the Service Center to include: sign off of all CAP responses, review and ensure CAP responses are thorough, accurate, and meets all associated deliverables/commitments
Oversees Service Center External Claims Audit Program, Provider Dispute Program, SOC Compliance Auditing Program, and DMHC financial surveys
Acts as a direct operational liaison for local and national key clients related to service issues, claims issues, process development and client expectations
Responsible for partnering with Account Services in representing and tracking high level client deliverables to ensure timely and accurate deliverables
Proven ability to maintain excellent relationship in a matrix style environment

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