Account Operations Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the account operations manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Wyman

Asha

Wyman

583 Darian Spurs

Dallas

+1 (555) 499 9887

583 Darian Spurs

Dallas

Phone

p +1 (555) 499 9887

Experience Experience

Dallas, TX

Account Operations Manager

Dallas, TX

Kirlin LLC

Dallas, TX

Account Operations Manager

Conduct monthly conference calls with servicing G4S offices to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interface with Supplier District Management and the client; coordinate with other Division/Group/Regional Managers to achieve common goals and objectives; participate in the development of the Strategic Business Units (SBU) business plan and annual budget
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Manage effective communications, Relationship building, Networking
Manage P&L targets and operating budget for the account(s)
Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Client Relationship Management
Provide input/support for accurate and timely client billing

San Francisco, CA

Partner Account Operations Manager

San Francisco, CA

Abshire-White

San Francisco, CA

Partner Account Operations Manager

Provides expert direction and guidance to process improvements and establishment of policies
Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts
Drive regular reviews of HP's operational performance with relevant stakeholders
Drives change management processes with the assigned partner
Lead multiple complex operational improvement projects
Provides leadership and training on specific processes
Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account)

present

Boston, MA

Senior Account Operations Manager

Boston, MA

Morissette LLC

present

Boston, MA

Senior Account Operations Manager

present

Support KAMs on the necessary pre-work to prepare deals for Pricing Council request submission, ensuring whole process is Motorola compliant
Champion for structuring formal communication with the account regarding topics such as agreed terms and conditions and proposals
Responsible for building a budget and working within that budget
Coordinates Key Account Process. Leads the key account team meetings, ensuring internal teams are aligned and with the right priorities
Track stocks, deliveries, sell-out, inventories, rotation ratio for accounts performance analysis, demand, co-working with Business Operations
Gives support to KAMs on controlling that POs are aligned with the approved deals and the formal customers proposals
Responsible for the oversight and planning of Capital Projects

Education Education

Bachelor’s Degree in Attention

Harvard University

Bachelor’s Degree in Attention

Skills Skills

Excellent working knowledge of Patient Financial Services operations with specific focus on collections
Ability to identify critical issues quickly and accurately
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Possesses strong knowledge of application and financial industry as it pertains to assigned client base
Convey a strong professional image, exhibit interest and positive attitude toward all assigned work
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Ability to identify and implement customer-specific process improvements
Excellent Customer Service, interpersonal, and communication skills
Solid understanding of core HP businesses and the revenue cycle
Solid skills with business applications like Excel and Powerpoint

Create a Resume in Minutes

15 Account Operations Manager resume templates

Read our complete resume writing guides

Senior Account Operations Manager Resume Examples & Samples

Drives customer account strategy process, collaborating with planning and strategy team, supporting S&OP process and strategic initiatives, understanding and following guidelines for the region
Support GM on the coordination of the accounts, financials follow up, versus demand, sales and deliveries, etc
Collects and maintains market intelligence information related to the accounts supported. TAM, importations, Market Share, price positioning, competition, etc
Track stocks, deliveries, sell-out, inventories, rotation ratio for accounts performance analysis, demand, co-working with Business Operations
Coordinates Key Account Process. Leads the key account team meetings, ensuring internal teams are aligned and with the right priorities
Coordinates the different on going initiatives with the customer to ensure customer expectations are understood and Motorola commitments are met. Product introductions, promotions, campaigns, pricing moves, etc
Interfaces with Account teams in other countries and works with them on solving regional issues that affect the account (Ex: Telefónica / TIM / America Móvil). Supports GM on the LA regional coordination of the accounts
Champion for structuring formal communication with the account regarding topics such as agreed terms and conditions and proposals
Support KAMs on the necessary pre-work to prepare deals for Pricing Council request submission, ensuring whole process is Motorola compliant
Gives support to KAMs on controlling that POs are aligned with the approved deals and the formal customers proposals
Fluent Spanish and English (written and oral skills)
BS or BA Degree
Minimum 7 years of professional experience
Previous experience related to customer relationship, operations and planning
Flexibility, ability to build strong relationships and strong communication skills
MBA or further specialization desirable but not mandatory
Portuguese skills desirable but not mandatory
Previous experience within Telecom industry is recommended but not mandatory
Prior experience working in multinational companies, within a matrix reporting structure

Account Operations Manager Resume Examples & Samples

Managing to the contract: SLAs and KPI’s (Key Performance Indicators)
Employee and Customer Satisfaction
Customer retention
Profitability of account
Manage P&L targets and operating budget for the account(s)
Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings
Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control
Responsible for maintaining internal controls
Provide input/support for accurate and timely client billing
Account management experience
Multiple account management experience desired
Financial planning and analysis experience required
BS/BA Degree Preferred
Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets
Advanced Skills in MS Office applications, Internet navigation and use
Green Belt Certification required or in progress
Demonstrated leadership skills; high energy and team motivator
Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business
Ability to interpret pricing and contract proposals
Ability to manage and motivate employees
Make use of customer knowledge to create new business opportunities with the CDM
Constructive, positive outlook and persistence in the face of obstacles
Excellent Customer Service, interpersonal, and communication skills
Build and maintain relationships
Quickly assess problem situations and prioritize deployment of solutions

Account Operations Manager Resume Examples & Samples

Primary internal facing account management operations owner in support of the AVP of Account Management
Manages day to day client relationships through comprehensive knowledge of client and their benefits and programs with CareCentrix
Daily interaction with clients providing consultation, analysis and issue resolution associated with CareCentrix services
Daily interaction with internal business partners to ensure timely and accurate management and execution of all client requests, including program/plan changes, upsells, new groups, terminations and escalated issues
Lead client centric team meetings to review CareCentrix operational performance against client’s expectations and needs
Presents operational performance metrics to clients on a monthly and/or quarterly basis
Must perform other duties as required or assigned
Excellent verbal and written communication and presentation skills
10% - 15%
Bachelor’s degree in relevant discipline preferred with 5 years relevant experience or Master’s degree with 2-5 years relevant experience
Minimum 3 years’ experience in the healthcare industry
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Strong verbal and written communication skills and able to interact with key executives
Excellent Computer skills including proficiency in Microsoft Office and Internet research

Trade Account Operations Manager Resume Examples & Samples

Accountable for accurate and timely data processing. Collaborate with internal customers to ensure appropriate validation of financial activities in connection with contractual obligations and policy compliance
Accountable for direct and indirect stocking customer master data maintenance
Ensure the effectiveness and productivity of team members by establishing clear goals, objectives, and providing periodic employee performance feedback and reviews. Provide team with guidance on deliverables and methodologies. Promote the team's continued growth and expansion of both technical skills and industry knowledge
Serve as an expert on data and data sources to ensure DSA compliance and accurate payment and accruals
Accountable for the performance of controls. Assist in the development of processes and systems to support compliance and audit; foster a culture of accountability
Provide support for projects and events such as price increases, product launches, product supply or customer issues, Adderall XR coupon cards, media news releases, marketing ads, sales promotions and programs etc
Deliver solutions to increase visibility into channel and contract data to assist in trade reporting systems
Develop and maintain relationships to provide a flexible, scalable flow of timely and actionable information in a team environment, ensuring a seamless interface and integration of cross-boundary functions
Develop cooperative relationships with customers to facilitate the flow of information between Shire and its business partners
Cooperate with internal resources to appropriately manage channel inventory and ensure that business and financial objectives are achieved

Account Operations Manager Resume Examples & Samples

Possesses strong knowledge of application and financial industry as it pertains to assigned client base
Requires a minimum of 5 years of customer support experience. Previous financial services industry experience is a plus
Bachelors degree is required, or equivalent experience

Account Operations Manager Resume Examples & Samples

Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on collections
Proficient in Microsoft Office (Word and Excel)
Advanced writing skills
Ability to provide advanced customer service
Ability to plan and implement process improvements
Ability to train and coach staff
4 year college degree in Healthcare Administration, Business preferred
5 – 7 years management experience in credit/collections (Healthcare or related industry preferred)

Account Operations Manager Resume Examples & Samples

Managing various projects from start to finish and multiple priorities simultaneously
Proactively problem-solving to drive deliverable completion
Outstanding execution with minimal direction
Working in an entrepreneurial, fast-paced environment, balanced with coordination and communication with several stakeholders
Exceptional organizational, presentation, verbal, and written communication skills
Self-starter who thrives in a dynamic, fast-paced work environment
Passion for collaboration and knowledge sharing

Partner Account Operations Manager Resume Examples & Samples

Drives change management processes with the assigned partner
Lead multiple complex operational improvement projects
Drive regular reviews of HP's operational performance with relevant stakeholders
Subject matter expertise
Typically 6-10 years of experience in a business related function, preferably
In operations or partner management
Advanced understanding of operational processes in the channel RTM
Excellent communication skills in English (e.g. written, verbal, presentation)
Ability to lead virtual, often times remote teams
Solid skills with business applications like Excel and Powerpoint

Aom-account Operations Manager Resume Examples & Samples

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above
First-level university degree or equivalent experience; may have advanced university degree
Proficient in excel and data analysis
Proactive and self driven attitude
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen

Senior Account Operations Manager Resume Examples & Samples

Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as TJC
Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
Responsible for client account operations on a campus or multiple facilities
Administers and manages client account energy management initiatives for a region: a campus or multiple facilities, including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database
Oversees campus site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets
Ability to multitask and provide leadership support across a large, multi-disciplined 24/7 operational team
Builds team around core company values with an emphasis on individual member strengths and open, communicative, trust based relationships
CHFM (Certified Health Facility Manager) strongly preferred

Account Operations Manager Resume Examples & Samples

Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics
Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements
Responsible for compliance with national and local codes and regulations
Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc
Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets

Account Operations Manager Resume Examples & Samples

Must have demonstrated outstanding account management, sales support and operations abilities and proven organizational and time management skills
Requires knowledge of furniture project delivery and have direct experience with commercial furniture service processing
Must have operational knowledge of Steelcase dealer and local service provider networks
Must have demonstrated capability to manage service contracts for multi-national/ global accounts
Able to analyze the most complex situations (e.g. in discovery consulting, process mapping, process improvements)
Working knowledge of Six Sigma principals
Must have strong interpersonal communication skills, and be capable of building strong relationships with customers, vendors, and internal team members
Excellent written and verbal communication skills – Customer presentations, senior executive reviews, quarterly business reviews, project scoping documents, client correspondences, conference calls, etc
Expert interpersonal skills with leading, coaching and mentoring capabilities with the ability to communicate and manage globally
Able to design and implement control procedures for critical processes
Critical thinker with excellent judgment and problem solving skills is essential
Able to grasp ambiguous problems and organize them into a structured plan
Able to initiate, lead, and follow a project through completion
Bachelor degree required with emphasis in Construction Management, Interior Design, or project management or equivalent
10 years of experience with a proven and sustained services record
Extensive Project Management experience preferred
Experience with furniture industry service technology tools
Must have experience in problem solving and continuous improvement methodologies
NCIDQ or PMP Certification a plus

Partner Account Operations Manager Resume Examples & Samples

Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts
Conducts and reviews moderately complex business analysis
Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements
Conducts research, analyzes data, and presents findings for projects of moderate to high complexity
Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account)
Consults and advises on operational matters of low complexity to internal clients on peer level
Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management
Strong communication skills (e.g. written, verbal, presentation); mastery in English and Russian
Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint
Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Developing ability to establish and maintain good relationships with external customers partners on peer level and one level above

Account Operations Manager Resume Examples & Samples

May perform one or more of the following duties
Participates in or leads cross-functional teams focused on the delivery of new or existing projects
Plans and directs schedules and may monitor budget/spending
Monitors the project from initiation through delivery
Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints
Responsible for coordinating the delivery of professional services to customers
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client’s expectations and business needs
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs

Account Operations Manager Resume Examples & Samples

Primary liaison between G4S Secure Solutions USA and client senior management
General Operations management; review post orders and make recommendations to corporate security when updates should be considered; review daily log reports and provides pass downs as required; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, perform all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards and Key Performance Indicators (KPI); conduct required/dedicated site assessments to ensure contract compliance and provide recommendation on operations, policy and technology applications to plant management
General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance and conflict resolution; scheduling as required; manage the selection, orientation, training/development and retention of high caliber staff
Review alarm system open/close reports, compile exception reports and forward to appropriate security manager/operations manager for review
Provide monthly report to the facilities and corporate security organizations detailing all pertinent activities that have occurred in the previous month concerning any security and safety issues
Administer G4S Safety Program; semi-annual review and revise the security Emergency Response plan; monitor compliance with regulatory and fire prevention requirements and safety items assigned by the client
Conduct monthly conference calls with servicing G4S offices to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interface with Supplier District Management and the client; coordinate with other Division/Group/Regional Managers to achieve common goals and objectives; participate in the development of the Strategic Business Units (SBU) business plan and annual budget
Ensure the correct and consistent administration of the client's Supplier Service Agreement. Ensure compliance with all client Labor Agreements
Assure compliance with applicable section of the client's Security Manual as well as the supplier Standard Operating Procedures and Policy manual
Bachelor's Degree in Criminal Justice, Business Administration, Business Management, or related field
Ability to meet and maintain any applicable State licensing or certification requirements
A minimum of 5 years of progressively responsible, security related experience
Work history to include all of the following
Proficient computer skills including Microsoft Office
Security Specialist (Milford, MI)

Account Operations Manager Resume Examples & Samples

Account point of contact
Conducts weekly and monthly business reviews for the LOB
Responsible for QBR delivery
Holds weekly staffing calls with WFM
Processes internal and external data collection requests
Communicates and proactively supports and carries out Partner initiatives
Communicates and oversees partner funded incentive management
Prepares account specific communications, including PowerPoint presentations, memos, and verbal
At least 5 years experience managing a minimum of 125 inbound/outbound sales and customer service agents
Advanced knowledge of call center services industry and best practices
Understands ramifications of call center actions on the business, including revenue, expense and employee dynamics
A proven track record of achieving sales and quality goals
Excellent motivational skills with a demonstrated ability to develop leaders
Strong focus on continuous improvement and operational optimization
Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
Knowledge of Microsoft Office programs and multiple operating systems
Ability to effectively respond to questions from managers, clients and customers
Knowledge of federal and state call center compliance regulations

Senior Regional Account Operations Manager Resume Examples & Samples

Need to grow the revenue line by 15% growth
Need to have P&L experience to make sure they are meeting their numbers
Need to be very strategic and operationally sound
Will need to have a really strong level of leadership
Will be building a strong team to be able to deliver at a high level
Managing assets, understanding the customer, etc
Should be strong in processes and teamwork, standardization, taking a strategy through to delivery and implementation
Need to have Operational experience, background in facilities, manufacturing environment
Will be helping with operational issues, but this person needs to be able to run the account
Assists with new/existing regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance
Responsible for client account inspections for a regional area: a campus or multiple facilities
Documents inspection report results and rectifies any issues, concerns, etc. with client
Oversees account regional site operations and new projects
Travels to regional location(s) for projects management issues, concerns, etc

Account & Operations Manager Resume Examples & Samples

Bachelor's degree or equivalent work experience required
Minimum of seven (10) years' experience in meetings management or related field, including account/client management and experience managing a professional team
Previous SMM experience required
Experience managing and supporting a virtual team
Ability to travel for oversight and management of program staff
Proficiency in Microsoft Office applications, with a high degree of Excel and PowerPoint capabilities
Experience with meeting budget management, cost savings strategies and reporting
Working knowledge of meeting management technology
Firsthand experience of domestic and international events and group travel

Wealth Management CWM Managed Account Operations Manager Resume Examples & Samples

Possess and emulate positive values and behaviors in ALL interactions
Assist Clients (internal and external) with escalated issue resolution, event alert notifications and general service inquiries
Serve as an informational resource for department peers, department managers and internal business partners as required
Series 7 / 24 required, Series 99 an acceptable substitute
10-15 years of experience in financial services / securities operations
10-15 years of leadership and managerial experience
Expert knowledge of brokerage industry regulatory requirements
A high level of emotional intelligence
Experience in software, process and control design
Possess a strong sense of initiative with a high sense of urgency and professionalism, with a demonstrated ability to handle multiple concurrent issues within strict timeframes
Strong communication and people skills with the ability to work in a team environment
Strong analytical skills with a close attention to detail, demonstrating a focus on continuous process improvement
Ability to communicate effectively, both orally and in writing, with internal and external customers
Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
Prior experience with line of business brokerage applications and processes a plus

Account Operations Manager Resume Examples & Samples

3+ years experience of Account Management experience
Must have strong MS Excel skills for heavy reporting
LEAN experience desired
Personnel management experience is desired
P&L Management experience is highly desired
Industrial MRO product knowledge and experience is highly desired
Must be able to demonstrate cost savings solutions for the customer
Strong presentations skills are required
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path

Account Operations Manager Resume Examples & Samples

Communications, Relationship building and Networking
Services Delivery Operational Leadership
Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness
Manage services client contracts and statements of work/service level agreements delivering contracted scope
Effective communications (internally & externally)
Effective, efficient resolution of client problems/issues, leveraging internal/external resources
Understand & leverage Xerox print technology and solutions
Achieve Contract Service Level Agreements/Customer Satisfaction
Owns delivery of services through operational teams
Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
Focal point for service level agreement management, key performance indicators, reporting, and problem resolution
Advise client of opportunities to improve the success of their business operations
Understand client’s industry, business and their critical business drivers
Provide leadership and support for new deal implementations with implementation partners
Identify opportunities to improve gross profit through cost management and post-sale revenue growth
Develop and conduct client business reviews & support overall client communication plan in partnership with sales
People and Resource Management
Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices
Manage talent acquisition per labor cost strategy
Deploy communications to teams and gather feedback for on-going improvement
Financial/ Business Growth
Accountable for achievement of financial plan
Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements
Generate demand for same account revenue growth & cost management opportunities
Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements
Provide accurate and timely customer billing/inspection
Maximize account retention
Meet all monthly reporting requirements and manage internal control processes

Account Operations Manager Resume Examples & Samples

Manage effective communications, Relationship building, Networking
Demonstrate ‘thought leadership’ (ability to provide innovative ideas to help clients achieve their business goals)
Manage more complex client services contracts and statements of work/service level agreements delivering contracted scope
Manage cross-organizationally; effective communications (internally & externally)
Owns delivery of multiple services through operational teams
Focal point for service level agreement management (higher complexity), key performance indicators, reporting, and problem resolution
Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements (more complex level)
Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements (more complex level)

Partner Account Operations Manager Resume Examples & Samples

Partner Operational Management of key Swiss partners
Understand key partner organization, practices and business model
Operational review and action plan
Manages partner expectations through effective communication about fulfillment capabilities and performances
Drive roll-out and standardization of key EMEA channel programs
Ensure success of Partner Programs
Collaborate and consult with central supporting teams to ensure effective communications/collaboration/trainings on all programs/operational services to partners
Drive operational excellence through process improvements, metrics management, coaching
Manage key partner escalations
Interface with Business Units for all Sales Operations channel related topics. Align with Business Units on key priorities and drive implementation
Trusted advisor for channel management, Marketing and channel sales
3-4 years of related experience, preferably in supply chain, operations, customer service, procurement, project management
1-2 years of experience supporting customers or partners
Mastery in English and German as native/bilingual language
Exceptional customer facing and customer care skills
Ability to easily adapt to different situations, efficient in stressful situations
Solid consulting, negotiation, conflict management and influence skills
Good knowledge of Microsoft Office tools
Proven ability to establish and maintain good relationships with customers or partners

AOM Account Operations Manager Resume Examples & Samples

Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Solid understanding of core HP businesses and the revenue cycle
Ability to identify and implement customer-specific process improvements

Account Operations Manager Resume Examples & Samples

Ensure that operational expenditure for the portfolio is managed within agreed budgets and identify efficiencies where possible
Assist with the annual budgeting and quarterly forecasting processes for the account
Ensure compliance within delegated financial and contractual authorities
Associates or Bachelor’s degree in Facilities, Property, Business, or related field
Master’s degree, not required but desirable
Minimum 5 years’ experience of supervisory facilities experience, at the facility manager level or higher
Proficiency in a range of information technology tools and platforms
Track record of continuous improvement, innovation and driving change
Strong analytical, organization and presentation skills

Senior Account Operations Manager Resume Examples & Samples

Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc
Need to have knowledge of Mechanical, Electrical, and HVAC
Responsible for building a budget and working within that budget
Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc
Responsible for the oversight and planning of Capital Projects
Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets

Account Operations Manager Resume Examples & Samples

Act as the end-to-end accountable for operational performance with the assigned partner
Support and drive business analyses and reporting as required
Provides expert direction and guidance to process improvements and establishment of policies
Solves complex business issues and make appropriate recommendations by applying advanced
Provides leadership and training on specific processes
Excellent communication skills in English (e.g. written, verbal, presentation) is a MUST
Excellent communication skills in German, Italian, French, Spanish, Polish, Russian (e.g. written, verbal, presentation) is nice to have

Global Account Operations Manager Resume Examples & Samples

3-5 years of related experience in sales operations
3-5 years of hands on experience with managing dynamic project management or operational management experience
1-2 years of hands on process improvement experience required
Strong engagement skills and ability to build partnerships across various functions and at executive level
Good understanding of operations across the entire sales process (lead to cash)
Good communication, attitude and presentation skills required
Good analytical and business acumen
Must be meticulous, attention to detail and follow-up
Experience working in a matrix organisation, international exposure and engagement is important
Good in-depth business knowledge, understand sales cycles and sales processes
Good leadership skills, including goal-setting, conflict resolution, problem solving, evaluation, and employee engagement
Strong project management and communication, influence, and presentation skills, including both written and verbal forms catered to a wide variety of audiences
Ability to work outside standard working hours if necessary (evening, early morning)
0-10% travel required
Ability to manage very complex operations and juggle multiple account operational challenges

Account Operations Manager Resume Examples & Samples

Account strategy, planning and management
Account team effectiveness
Enabling exceptional client service
A bachelor's degree is required; graduate degree or equivalent experience preferred
Minimum 5-7 years relevant experience, including previous experience with complex account management and/or business development
Professional services and/or Energy sector knowledge or experience is an asset
Strong analytical and quantitative skills, ability to review reports, interpret data and identify trends
Strong time management and organizational skills, ability to meet tight deadlines and coordinate multiple projects at one time. Project management experience is desirable
Exceptional relationship building/relationship management skills; ability to build trust and confidence with account teams
In-depth knowledge of sales management, and relationship and opportunity tools and processes
Ability to manage ambiguity and successfully navigate large, matrixed organizations
Ability to work independently and with the team, collaborate effectively with other functional groups within EY, and rely on strong influencing skills to achieve results
A strong executive presence; energetic and engaging style
Highly-developed computer skills

Reseller Account Operations Manager With German Skills Resume Examples & Samples

Support the assigned sales resources on the partner account with operational expertise and process knowledge
Typically 4-6 years of experience in a business related function, preferably in operations or partner management
Advanced understanding of operational processes in the channel

Account Operations Manager Resume Examples & Samples

Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts
Developing consulting, negotiation and influence skills
Superior research and analytical skills
Demonstrated project management skills such as planning, execution and implementation
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements