Shift Operations Manager Resume Samples

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H Kassulke

Holly

Kassulke

85919 Jettie Parks

Los Angeles

+1 (555) 658 2764

85919 Jettie Parks

Los Angeles

Phone

p +1 (555) 658 2764

Experience Experience

Chicago, IL

Shift Operations Manager

Chicago, IL

Borer LLC

Chicago, IL

Shift Operations Manager

Working hours: 06:30 – 18:30 (days) / 18:30 - 06:30 (nights)
Maintaining an effective duty of care to all site based working teams in all aspects relating to Health & Safety in the workplace
Maintaining a state of operational preparedness of site based operations by ensuring compliance with industry
Management and ownership of 1st level incident management, escalation and restoration of service
Improve employee relations through motivation, feedback and coaching
Lead the FLM’s and colleagues alike in a common and consistent direction to achieve the DC vision “to be the highest performing DC in the world”
Supports accident/injury prevention activities to provide a safe and efficient working environment for employees

Philadelphia, PA

Operations Shift Manager

Philadelphia, PA

Cartwright Inc

Philadelphia, PA

Operations Shift Manager

Drive, manage and embed operational excellence and a continuous improvement culture within the team to deliver improvements through lean principles and systems
Supervise and provide work direction for hourly bargaining unit employees
Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances
Performs other duties as may be assigned by department and/or company management
Manage absence, sickness and holidays, conduct and performance in line with the company and site policies and procedures
Working with HR and SHEQ Team to ensure all recruitment, inductions and training is delivered in accordance with policy and procedure
Carry out investigation and discipline processes in line with company policy and provide root cause analysis for all near misses, incidents and accidents on shift

present

Chicago, IL

Shift Manager Slot Operations

Chicago, IL

Goldner, Kreiger and Grant

present

Chicago, IL

Shift Manager Slot Operations

present

Make recommendations for the employment of candidates who will perform at or above the Sands standards
Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below the Sands standards
Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
Conducts skip level meetings with departmental management and line level staff
Maintains clear and open communication with guests, managers and team members
Lead and manage Slot Supervisors to ensure mentoring meets the Sands standards

Education Education

Bachelor’s Degree in Business

University of San Francisco

Bachelor’s Degree in Business

Skills Skills

Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined
Reliability and availability of systems and services to meet agreed service levels
Knowledge of company policy, procedures and applicable collective bargaining agreements
A champion of good communication, with the ability to communicate clearly in both verbal and written formats across all levels of the Logistics function
Comprehensive understanding of end to end processes within a distribution centre with the ability to take accountability for the Operation
Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs
Ability to work with personnel at all levels, DC Strategy organizations, and Vendor / Contract organizations to drive SLA commitments
Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
Ability to use emotional intelligence to understand the interests and what motivates your shift to get the best out of them
Ability to effectively communicate complex technical issues in management and service angles

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15 Shift Operations Manager resume templates

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Operations Manager nd Shift Resume Examples & Samples

Leading a group of Supervisors directly with a total base team of 100 union free employees
Assessing and training supervisors and associates in picking, packing and the pack/hold process including the weighing and manifesting of outbound orders
Assessing performance and providing feedback to supervisor
Assisting in the selection and training of qualified associates. Partnering with the Director of Operations and Human Resources regarding interviewing, hiring, reviews, corrective counseling, and terminations within the Distribution Center
Ensure high quality of work and maintain accuracy and integrity of inventory
Implementing continuous improvement initiatives that reduce cost of operations while improving service level, capacity, productivity and quality
Supervising and monitoring the execution of picking and packing of orders
Setting priorities for pack and hold and staging outbound orders for shipping
Coordinating Distribution priorities with the shipping department and Routing Manager
Knowledge and experience working on Manhattan Associates Warehouse Management System, WM or PkMS, or equivalent
Fluency in Spanish is preferred

Senior Manager, Outbound Operations Nd Shift Resume Examples & Samples

Plan, forecast and request appropriate staffing, overtime and other resources to meet area objectives consistent with financial guidelines
Ensures that plans and actions (for self and others) support the overall corporate strategy
Manage the overall control and movement of product/merchandise in and out of their area
Direct and administer the following for their area: production scheduling and control, inventory accuracy and warehouse stock control, warehousing, customer service, traffic and shipping
Establish workload priorities and provide a clear sense of direction for the team
Administers and maintains the organization’s standards, policies, and procedures
Responsible for interviewing, hiring, training, corrective action and associate terminations
Conduct coaching sessions and responsible for associate and management development and training
Responsible for process improvement (both day-to-day and project related)
Formulates, directs, coordinates, and oversees projects for areas
Confer with senior management to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
Regularly measures performance versus goals and identifies opportunities for improvement
Responsible/Accountable for area safety results, training, evaluating safety issues and implementing improvements
Develop and maintain reports pertaining to area objectives
Actively work with other areas to provide staffing and resources where needed to best meet company objectives
Communicate and interact on a regular basis with other areas to ensure information and product flow from department to department is coordinated in the most efficient and effective manner
Provide and solicit information both to and from vendors, customers, internal and external personnel on a regular basis
Conduct presentations and meetings as required
Responsible and accountable for the financial objectives of his/her area which includes developing, planning, and execution of budget. Review and analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives
Job duties require High School or equivalent. College degree preferred
Requires detailed understanding of the distribution center, management skills, business practices, and keen judgment in applying policies and adapting standard methods to accomplish goals
Extensive knowledge of protocol and communication skills

Operations Shift Manager Resume Examples & Samples

Manage, lead and motivate a multi-skilled Operations group in an empowered team-based environment, ensuring full engagement of team members
Execute daily and weekly production plans to meet all Business Plan commitments
Ensure daily operations are carried out in compliance with all appropriate safety, quality and environmental standards
Ensure timely completion of all corrective and preventive actions to avoid repeats of Service and Quality defects, and all audit non-conformances
Ensure a consistently high level of communication with the Operations team members through daily, weekly, and monthly routines
Drive, manage and embed operational excellence and a continuous improvement culture within the team to deliver improvements through lean principles and systems
A minimum of 5 years’ experience in a high volume manufacturing environment
Demonstrated experience in people management in a people focused, team based environment
Excellent analytical, problem solving and decision making skills
Comfortable working in a team based, matrixed, ambiguous environment
Ability to manage multiple conflicting demands and to prioritise accordingly
High level of PC literacy

Manager QC Operations, rd Shift Resume Examples & Samples

Manage laboratory resources (employees, instrumentation, computer systems) while collaborating with customers to ensure alignment of testing priorities with the business objectives
Oversee testing activities in several of the following functions but not limited to: finished products testing, stability testing, raw material testing, component testing, cleaning vertification testing, validation testing, investigational testing, in-process testing, etc. Perform troubleshooting in functional areas and serving as subject matter expert. Lead, guide, and mentor analysts through the completion of daily activities
Building a sustainable workforce by recruiting the best and brightest talent in industry. Providing guidance in the creation of individual development plans for the staff
Lead and approve laboratory investigations making sure root causes are properly identified in order assign effective correction actions are implemented. Perform trend analysis and quality impact assesments
Foster a culture of continuous improvement through active listening and leading. Lead periodic evaluations of analytical testing procedures, standard operating procedures, and best practices to ensure a cutting edge business model is deployed
Perform the following functions as needed: write protocols, write reports, audit laboratory data, release laboratory data, scheduling analysts weekly schedules
Maintain a safe work environment that is in a constant state of inspection readiness
Minimum of a Bachelor's degree in Chemistry or similar science discipline (or equivalent) and 2-4 years of experience. A minimum of 8-10 years of pharmaceutical experience in combination with managerial experience preferred. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge of SOPs, Mylan Laboratory Procedures, USP regulations, Analytical Testing Techniques, cGMP, and OSHA regulations/procedures for disposal of organic waste and procedures for the safe handling of chemicals
Must be proficient in several functions in a Quality Control analytical chemistry environment including but not limited to the following: finished products testing, stability testing, raw material testing, component testing, cleaning vertification, validation testing, investigational testing, in-process testing, etc
Must be proficient in several of the following analytical instrumentation including but not limited to the following: HPLC, UPLC, GC, IR, UV, kF, pH, Dissolution, TPW, Multidose, various wet chemistry instrumentation/testing, etc
Must have expertise in several of the following software application but not limited to the following: Empower I, II, or III, Labware LIMS, SAP, Trackwise, Omni, Chemstation, etc
Must have analytical investigation experience conducting OOS/OOT laboratory investigations
Must be a leader, mentor, and self-motivated to develop a high performing team with the central focus on meeting business initiatives and being a servant leader
Must possess excellent written and verbal communication skills, interpersonal skills, management skills, strong work ethic, consensus gathering skills, organizational skills, and a working knowledge of Microsoft Office including Word, Excel, and Lotus Notes
Must be accurate, detailed oriented, team focused, and possess the ability to multi-task and work in a fast paced, high output environment

Shift Operations Manager Fulfillment Center Resume Examples & Samples

Building the initial teams, establishing procedures, metrics and processes
Lead and supervise a team of Area Managers and hourly associates
Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
Develop and maintain a safe work environment
Responsible for achieving all operational goals
Drive strategic planning and forecasting
Ability to reward and recognize performance and execute on progressive discipline as needed
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to work in “zulily time,” adapt to the ever-changing business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
B.S. or B.A. degree or equivalent additional experience
4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
Proven ability to effectively motivate, develop, and manage 50+ employees. Our culture is a critical part of our success, and you need to help drive it
At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Excitement for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Experience in the use of Kaizens, operational excellence process improvement
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts

Assistant Shift Manager Slot Operations Resume Examples & Samples

Ensures that all activities reflect and comply with the policies, philosophies, and regulations of MGM Grand Detroit and Michigan Gaming Control Board (MGCB)
Ensures that all subordinate personnel are properly trained, informed of company policies and procedures, and have a good working knowledge of the job duties
Performs all administrative duties necessary for the efficient operation of the shift
Oversees daily/weekly schedules made by administrative personnel for Supervisors, Slot Operations and Slot Floorpersons
Monitors and evaluates the job performances of his/her subordinates and assists in the completion of their day probationary review
Responsible for enforcing all Slot Operations operating procedures for Supervisors, Slot Operations and Slot Floorpersons
Practices, observes, and enforces safety rules and regulations while ensuring the welfare of patrons and team members
Manages the opening/closing of each shift including the issuance and accountability of slot operations' equipment
Ensures all Title 31 requirements are being met by department on assigned shift
Maintains daily logs in the form of shift reports, disciplines, timekeeping, variances, etc
Reviews operational events and transactions for accountability of team performance while ensuring best practices are met
Investigates player complaints and determines basis of grievance
Accepts ownership of the slot floor in areas of cleanliness and service to patrons
Acts as the Slot Compliance Officer for assigned shift
Reviews jackpots and approves jackpots at a dollar-amount established per department procedures before a payoff can be completed
Participates in and supports all company marketing events and promotions
Manages the Slot Operations shift to include efficient staffing, team member development and training, performance management and policy enforcement
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
21 years of age or older
High School diploma or equivalent. Bachelors degree in business management or related field preferred
Three years experience in related field with two years supervisory/management experience. Slot operations experience strongly preferred
Experience in the development and management of departmental budgets
Experience in multi-tasking of projects and project management
Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
Excellent guest service and hospitality skills
Strong analytical and listening skills
Self-motivated with excellent organizational skills and attention to detail
Ability to handle and maintain confidential information
Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
Ability to function and act independently
Ability to work well with people, in a team environment, and to communicate effectively both written & oral
Ability to function in a fast paced environment, under short time constraints, and within established deadlines
Ability to work a flexible schedule including extended hours, weekends, and holidays
Obtain/maintain Michigan Gaming Control Board Level 1 Occupational License

Operations Shift Manager Resume Examples & Samples

Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance
Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs
Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity
Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers
Verifies table inventories
Recommends changes to game spread / mix and staffing
Maintains game security and protects company assets at all times
Supervises the Slot Attendants, including ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork and maintaining employee files and documents in a secure office
Monitor the flow of the Slot Attendants on the floor, ensure that there is proper coverage in all areas; redirect staff when needed to ensure proper floor coverage
Assists in staff selection; training; recognition; separation of employment and other human resources related issues
Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance
Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts
Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts
Ensures that staff behavior and appearance are in compliance with established standards
Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances
Participates in meetings and training as required
Performs all job duties in a safe and responsible manner
This position directly supervises Table Games Supervisors, Slot Attendants, and Coat Check personnel
Bachelor’s degree from a four-year college or university; and a minimum of 5 years experience in a comparable table games/slot operations management position; or equivalent combination of education and experience
Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, customers and the general public
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form,
Must obtain licensing with the Maine Gambling Control Board (MGCB) every year of employment
Must be a minimum of 21 years of age
Management experience in table games operations and thorough knowledge of all casino games and casino operations to include slots
Knowledge of database software
Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues
Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
Must demonstrate leadership and fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff
Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Shift Operations Manager Resume Examples & Samples

Provides supervision and coordination of dock functions for efficient damage-free pickup, loading and delivery of freight
Monitor, evaluate and provide recommendations to operations personnel to maintain efficient dock processes to improve dock operations performance
Develops cost-saving methods for increased terminal productivity
Recruit, develop, retain and lead qualified personnel to ensure effective operations in support of company’s mission and goals
Improve employee relations through motivation, feedback and coaching
Project and schedule dockworkers based on forecasted business levels. Maintain adequate staffing levels of qualified, experienced dockworkers and casuals
Administers disciplinary progression per contract and local work rules
Supports accident/injury prevention activities to provide a safe and efficient working environment for employees
Ensures compliance with government and company regulations, policies and procedures
Extensive knowledge and effective use of the local union contract
2 or more years experience in city and/or dock operations
2 years previous management and/or supervisory experience
Proven effective verbal, written and interpersonal communication skills
5+ years successful operations leadership experience
Familiarity with mainframe computers and/or PC applications

Shift Operations Manager Resume Examples & Samples

Coach, lead, motivate and develop your team managers and colleagues by role modelling the M &S Business Values
Drive engagement at all levels through the delivery of effective communications, briefings, appropriate use of email and feedback on site status
Review and manage resource utilization, storage utilisation and operational processes to deliver site targets, and cascade KPIs to operational teams to ensure full alignment on objectives
Lead the development of the health and safety culture within Operations
Drive a culture of continuous improvement embedding Operational Excellence principles
Engage and manage stakeholders at the appropriate times driving cross functional alignment
Proven experience of working in a large scale automated facility, preferably with experience working with multiple MHE solution providers
Comprehensive understanding of end to end processes within a distribution centre with the ability to take accountability for the Operation
Proven track record in leading and coaching line managers to drive performance across shift operations to deliver site KPIs and exceed customer expectations
Thinks through the commercial outcomes of their decision making and the impact on other areas of the business. Maintains a focus on cost, service and quality. Seeks improvements, opportunities and activities which will deliver benefits to Marks and Spencer
Experience of being responsible for decision making across all elements of a time critical complex operation
An inspirational individual who demands the highest standards of performance and behavior from self and team. Committed to the achievement and maintenance of quality and best practice
Good understanding and experience in applying Operational Excellence/Continuous improvement tools, techniques and problem resolution skills within a distribution environment with the ability to lead and coach others in embedding a culture of continuous improvement within the Operation
A champion of good communication, with the ability to communicate clearly in both verbal and written formats across all levels of the Logistics function
Experience of managing significant change ideally within a Distribution environment

Shift Operations Manager Resume Examples & Samples

This job requires working in Asia and EMEA hours and on weekends
Reliability and availability of systems and services to meet agreed service levels
Successful implementation of changes
Reduction in the number of problems being escalated to 2nd level through improved skills and processes
No service outages caused by Controller error
Operations processes, procedures and diagrams maintained and adhered to at all times
Cross training conducted to enable improved resource utilization and realize economies of scale
Management and ownership of 1st level incident management, escalation and restoration of service
Responsible for the staff resources and data centre infrastructure during nights and at weekends
Ensure appropriate skills and manning levels are available on shift to ensure the provision of service
Review and approve changes to production services ensuring minimum disruption to services
Responsible for assisting in defining and delivering the DC strategy and ensuring targets are met
Negotiate, implement and manage any 3rd party/outsourced relationship
Ability to effectively communicate complex technical issues in management and service angles
Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs
Ability to work with personnel at all levels, DC Strategy organizations, and Vendor / Contract organizations to drive SLA commitments
Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined
Ability to work in 7x24 shift environment when required
5 years operational experience in a complex multi-platform environment meeting aggressive service level targets. Ideally experience of leading teams of multi-disciplined shift controllers/operators

Shift Manager Steelmaking Operations Resume Examples & Samples

Supervise and provide work direction to hourly bargaining unit employees that operate a 175-ton electric arc furnace
Participate and implement the safety programs goals to ensure a safe work environment by conducting safety contacts, observations, meetings and audits
Adhere to the quality policy to promote continuous improvement of our products, processes, and services
Attain results through effective planning, organizing, controlling, and assignment of priorities
Identify basic problem(s), gather the appropriate information, and analyze in an effective manner
Make decisions with a clear business focus on safety, quality, and productivity

Operations Shift Manager Resume Examples & Samples

Supervise and provide work direction for hourly bargaining unit employees
Conduct safety contacts, observations, and meetings
Perform safety and quality audits/observations within the department to detect existing or potential accident hazards or quality defects
Ensure adherence to safety, environmental, quality, and productivity performance standards
Utilize a planned approach to continually improve products, processes, and services to ensure customer satisfaction

Shift Operations Manager Resume Examples & Samples

Reporting to the Assistant General Manager, the successful applicant will be responsible for the management of a team of Team Managers covering various shift patterns
Responsible for ensuring the site works within legislative requirements, taking account of health & safety at all times
Responsible for ensuring all working procedures are clearly defined and cascaded, with regular reviews to ensure effectiveness
Must be proactive in seeking improvements in process/methods of operating
Responsible for the day to day management, initial and ongoing development and motivation of a team of Warehouse Team Managers and their teams, ensuring that they consistently meet productivity and quality objectives

Shift Operations Manager Resume Examples & Samples

Previous Operational experience of managing large teams, ideally within a warehouse or retail environment
Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
Ability to use emotional intelligence to understand the interests and what motivates your shift to get the best out of them
Sets out a clear vision for your FLM’s, know the value of making work fun, display a positive attitude and puts values into practice especially when under pressure
Inspires others through your own energy and outlook, encourage your team to put pets, customers and colleagues at the heart of everything they do
Passionate about achieving your objectives, driving continuous improvement, results driven whilst living our values, set challenging objectives for yourself, team and shift, raise the bar and push the boundaries
Grows talent within your teams by providing an environment where colleagues can flourish and fulfil their potential
Leads with integrity, earns trust, recognises and admits own mistakes and takes personal responsibility
Creates shared goals whilst allowing a competitive spirit to flourish
Action orientated with the energy and tenacity to succeed in a fast paced environment whilst working with challenging systems
Conduct S4S’s with your team that are meaningful, develop strengths and address development needs creating a winning team and coaching them to get better every day contributing to the site succession planning process
Challenge issues across the DC whilst respecting people, invite, listen and act on feedback from others
Knowledge and experience of manual handling equipment and Warehouse Management Systems
Help to create and then successfully deliver SLA’s, KPI’s & budgets and be commercially aware of the implications for the DC operation and the wider aspects of supply chain

Shift Operations Manager Resume Examples & Samples

Guidance and support in all matters relating to the manned guarding operation at the clients site
Maintaining a state of operational preparedness of site based operations by ensuring compliance with industry
Maintaining an effective duty of care to all site based working teams in all aspects relating to Health & Safety in the workplace
Actively supporting the Security Portfolio Manager and Head Office team in achieving full operational staffing of site based operations
The delivery of daily, weekly, monthly, and quarterly operational reporting to the Security Portfolio Manager
Display high levels of leadership, competence, and exercise a high degree of flexibility and personal initiative
Ensure compliance with portfolio health and safety risk assessments; reporting findings to the Security Portfolio Manager and put forward recommendations where applicable
Ensure that the security operation complies at all times with the client’s requirements for business as usual; production uplifts; and special events
Compile and produce reports for incidents and site visits; reporting findings to the Security Portfolio Manager and put forward recommendations where applicable
Complete site audits of assignment instructions to ensure compliance with standards; reporting findings to the Security Portfolio Manager; put forward recommendations where applicable
First Line responder to any site emergency response requirements i.e. floods, fire, alarm activations
Be responsible for receiving all security operations related communications and distribute as appropriate, in a timely and efficient manner
Maintain an active duty of care to all site based staff by completing lone worker check calls, and monitoring company book on and book off activity via Call Manager and Timegate
Ownership and delivery of all daily/weekly reports required by the client relating to guard force activity
Daily liaison with the client and third party stakeholders to ensure that all guard force delivery standards are met and exceeded – particular focus to be made to establishing effective links with the Emergency Services family
Be on call for the site representative and incident manager for out of hours operational events
Liaise with the head office to ensure that all contracted service requirements are maintained
Positively support the business objectives and Corporate security department at all times
To have total responsibility and ownership for the day to day running of the site security operation
Lead and motivate the site security team ensuring the ethos and core values of the business and the client are reflected in their roles and responsibilities
Ensure that requirements are followed along with instructions and policies are incorporated within the site Assignment Instructions in a suitable format and are fully and correctly implemented by the security team
Develop and maintain excellent working relationships at all levels including with individual business units and other service providers
Ensure that security team members are given clear goals and objectives on a continual basis and ensure that all team members are provided with suitable counsel to identify annual goals and objectives
Devise and implement new security procedures where appropriate, ensuring correct approval protocols are applied
Develop the team and ensure training requirements are identified and training programmes implemented

SDC Operations Manager nd Shift Resume Examples & Samples

Demonstrated leadership and success in managing distribution facilities, including the development and implementation of standard operating processes and procedures
Demonstrated track record of leading improved performance for all facets of a distribution center, including receiving, picking/packing, inventory accuracy, shipping and material flow efficiency
Demonstrated strong analytical and problem solving skills

Shift Manager Slot Operations Resume Examples & Samples

Organize and coordinate the activities of Slot Operations team
Lead and manage Slot Supervisors to ensure mentoring meets the Sands standards
Analyze performance of the slot floor versus property budget / historical benchmarks and recommends appropriate changes
Adhere to the Sands hospitality standards and insure team compliance
Administer department policies; evaluate performance relative to the Sands standards
Monitor compliance with all aspects of the Sands internal controls
Train, coach, counsel, evaluate and administer discipline to slot operations team
Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below the Sands standards
Interview prospective team members and measure against the Sands standards
Make recommendations for the employment of candidates who will perform at or above the Sands standards
Maintain complete knowledge of and complies with all departmental policies and procedures
Assist in the budgeting process
Evaluates operating procedures, recommend changes, and implement approved changes
Maintains confidentiality of pertinent casino data
Manage staff and organize department functions in accordance with company guidelines
Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed
Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments
Work on actual project or service to help achieve the objectives of the department
Evaluate information to render an opinion or take action based on that information that will impact the department or function
Interview and make recommendation of candidates for new hire
Determine if and/or when policy or procedural infractions by Team Members occur and issue the appropriate level of progressive discipline
Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
Be knowledgeable of player events marketing promotions and overall property
Maintains clear and open communication with guests, managers and team members
Ensures divisional/departmental compliance with Sands’ Standards of Steel customer service standards
Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner

Operations Shift Manager Resume Examples & Samples

Reporting to the Distribution Centre Manager
Successful applicant will be responsible for the management of a team of supervisors and operational staff covering various shift patterns, for both warehouse and transport operations
Responsible for ensuring the site works within legislative requirements, taking account of health & safety, implementing a culture where it is paramount at all times
Ensuring legal conformance for fleet maintenance and driver hours’ regulations
Carry out investigation and discipline processes in line with company policy and provide root cause analysis for all near misses, incidents and accidents on shift
Working with HR and SHEQ Team to ensure all recruitment, inductions and training is delivered in accordance with policy and procedure
Responsible for ensuring all working procedures are clearly defined and cascaded, with regular reviews to ensure effectiveness. To manage the operation delivering high customer service levels expected by customer
To plan the development of staff to ensure that as an operation we have the appropriate skill base and that at our individual team members have the appropriate development plans and performance reviews
Manage absence, sickness and holidays, conduct and performance in line with the company and site policies and procedures
Develop a skills matrix for your shift to provide depth of cover, interfaces with the succession plan and aligns with peak volume requirements
Identify new initiatives that enhance the operation and that add value, whilst identifying possible cost reduction initiatives
Introduce clear and robust processes on site that continuously improve the operational team whilst working towards implementation of a “right first time” culture
Responsible for the achievement of Key Performance Indicators and delivering a high level of on time, on cost, customer service
Responsible for ensuring excellent working relationships with the Customer representatives and at all times being aware of their business needs and objectives

DC Shift Operations Manager Resume Examples & Samples

Plan and coordinate work, train and motivate, monitor and evaluate performance of distribution center supervisors; ensure their ability to work effectively with their hourly employees to oversee daily routines, and maintain a safe and efficient working environment
Maintain an equipment structure to accomplish the departments’ mission in a safe and effective manner. Make recommendations regarding racking, space and equipment to ensure the safe transport and storage of all materials
Recommend and implement distribution center policies and programs that guide the organization in maintaining and improving the Company’s competitive position and the profitability of the operation
Maintain and analyze key metrics for shift, distribution center supervisors, and distribution center employees. Improve departmental performance measures through use and interpretation of Continuous Improvement Tools. Prepare required reports
Enforce and discipline distribution center SOP’s to meet high standards of quality in the movement of product to ensure customer and Company quality standards are met
Direct and coordinate various programs essential to distribution center procedures (e.g., training, safety, housekeeping, cost reduction, quality, employee involvement, security, etc.) to distribution center supervisors and employees
Conduct supervisor staff meetings to inform personnel of communications, decisions, policies and all matters that affect their performance, safety, quality, attitudes and results. Ensure awareness of the Company’s goals and objectives
Hire, train, and evaluate staff. Takes corrective action as necessary in accordance with Company policy. Consult with Human Resources as appropriate
Review with the Distribution Center Manager any concerns brought forth regarding employees, supervisors, safety, performance and quality. Make recommendations as necessary
Inspect material handling equipment for defects and notifies maintenance personnel. Audit the PIV database for compliance with Company policy
Work effectively with customers, manufacturing operations and transportation regarding distribution center activities, including production activities, complaints, concerns or violations of loading and unloading of product
Participate in safety, retention and recruiting committees and initiatives
Promote a positive working environment by ensuring accountability for behavior that violates Company policies. Make appropriate changes in staffing and transfers of supervisors and hourly employees as necessary
Conduct annual performance reviews on distribution center supervisors and reviews performance evaluations for all hourly employees on responsible shift. Make adjustments as necessary
Work effectively and communicates and relate well with others. Maintain effective and constructive working relationships
Demonstrate the Company’s Core and Growth Values in performance of all job functions
A minimum of 5 years’ experience in a medium to large sized distribution center environment managing a significant segment of the distribution center
Competency in budgeting, forecasting and planning
Understanding basic knowledge of logistics
Developing/implementing business plans and goals
Working knowledge using continuous improvement tools such as Lean/Six Sigma and other problem solving methods
Excellent listening and verbal communication skills
Working knowledge of basic accounting principles
Effective meeting facilitation skills and negotiation skills
Basic computer/keyboarding skills
Advanced knowledge of MS Office Suite and MS Excel
Knowledge of distribution software and inventory/warehouse management software
Problem-solving and analytical ability

Shift Operations Manager Resume Examples & Samples

Acts as the point of contact and escalation for support groups and internal businesses during recovery of major incidents
Identifies an incident owner to lead the incident process during major incidents
Ensures appropriate escalation procedures are followed as required
Assesses impact and progress during major incidents to ensure escalation is timely and appropriate
Enters incident details in the incident management tool in a timely manner with accurate information
Provides accurate and timely communications on impact to the appropriate distribution lists and senior management
Ensure correct inputs to the Problem Management process
Drives governance around incident management, for example, ensure an incident ticket is opened, escalated, updated, and closed accordingly
Establishes regular communication with DCO/IT management and the business regarding the status of incident tickets and adherence to the incident management process
Gather information and facilitate the decision making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval
Contributes to evolving and maturing the incident management process so it integrates with other processes (problem and change management) and tools
Leverages incident management best practices and process frameworks, such as the ITIL, to drive continual process improvement
Participates in incident management technology evaluations and decisions, and manages the day-to-day use of incident management tools
Manage people, grivience addressal, conduct performance reviews, and compensation reviews as per the company standards

Shift Operations Manager Resume Examples & Samples

Accountable for all operational & daily aspects of the DC including resourcing to meet demand, health & safety, ensuring the operation consistently achieves the requirements of the business in terms of quality, productivity and KPI’s
Lead the FLM’s and colleagues alike in a common and consistent direction to achieve the DC vision “to be the highest performing DC in the world”
Create strong team working and a consistent environment across all teams within Pets at Home including all key stakeholders across Support Office, SDC and Transport, and in particular with equivalent role holders to improve cross-site consistency and drive site performance
Accountable for creating fun, living all the values, colleague engagement & WAE action plans at shift level (both FLM’s individual team scores and own direct reports)
Lead Continuous Improvement, generating new ideas, sharing best practice and working as one team across the site
Accountable for performance ensuring productivities of all areas are in line with DC budget
Accountable for developing high performing teams on your shift by ensuring the use of the tools in place including PAWformance Engagement, Clear Route Ahead, Stretch 4 Success and Nibbles to energise our colleagues and help them to see their role as having special meaning
Be a leader in the planning of and attendance at site events and forums (incl. Health & Safety, Continuous Improvement etc.)
Qualification or equivalent experience leading teams in a warehouse environment

Operations Manager nd Shift Resume Examples & Samples

Owns and develops plans for promoting team collaboration and accountability for meeting performance objectives, while building motivating and leading cross-functional teams across the organization to achieve the objectives
Uses independent judgment to build and promote free flow of information and communication throughout the organization that will encourage change while maintaining operational success
Adapts communication techniques for audiences at multiple levels and uses these techniques to decide the appropriate approach to solve for issues
Develop, lead, and manage, a team of highly motivated Sephora Associates and temporary associates
Develops preventative measures that analyzing quantitative, qualitative and trend data and makes decisions based on this data that will positively impact productivity
Effectively manage the allocation of equipment and labor resources to respective departments to ensure service levels and budget are consistently met
Ensure that quality and accuracy control audits are conducted regularly

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