Advocacy Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the advocacy manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

T Aufderhar

Toni

Aufderhar

4008 Weissnat Villages

Phoenix

+1 (555) 981 6589

4008 Weissnat Villages

Phoenix

Phone

p +1 (555) 981 6589

Experience Experience

Chicago, IL

Advocacy Manager

Chicago, IL

Schinner-O'Conner

Chicago, IL

Advocacy Manager

Develop strong working relationships with key partners
Contributes ideas to process improvements and other procedures of the team goals which result in improved quality, efficiency, expediency and advocacy
Organize and engage parents in community advocacy work
Proactive Issue prevention Strategy and CPA delivery Model for EMEA
Creates plans & schedules that span multiple services
KIPP Co-Founder, Superintendent, and Director of Marketing
Passion for solving customer issues

Los Angeles, CA

Grassroots Advocacy Manager

Los Angeles, CA

Swift, Ferry and Jones

Los Angeles, CA

Grassroots Advocacy Manager

Assists with program evaluation, focused on federal messaging
Develops federal grassroots advocacy campaigns including recruitment, engagement, and retention of advocates
Oversees volunteer management in support of federal advocacy campaigns
Plan and execute supportive national grassroots campaigns in support of VFHK priorities
Manages relevant technology assets including the Voices Actions Center. Collaborate with AHA grassroots staff to strategically leverage assets and resources and oversee program evaluation by producing monthly reports on key metrics, developing a standard quarterly report, and compiling analysis on affiliate reporting
Cultivate relationships with aligned philanthropic organizations, public health coalitions, and other community leaders to help advance VFHK priorities and support and inform the VFHK’s approach to technical assistance for state and local campaign
Execute effective relationship management of funded state and local obesity and advocacy organizations and coalitions to ensure that these grantees effectively implement technical assistance and campaign plans

present

New York, NY

Provider Service Advocacy Manager

New York, NY

Balistreri and Sons

present

New York, NY

Provider Service Advocacy Manager

present

Influence or provide input to forecasting and planning activities
Coach, provide feedback, and guide others
Set team direction, resolve problems and provide guidance to members of own team
May oversee work activities of other supervisors
Provide explanations and information to others on difficult issues
Work with minimal guidance; seek guidance on only the most complex tasks
Make product, service or process decisions that are most likely to impact multiple groups of employees and / or customers (internal or external)

Education Education

Bachelor’s Degree in Communications

University of South Florida

Bachelor’s Degree in Communications

Skills Skills

Articulate, professional demeanor with strong self-confidence and initiative
Ability to learn quickly
Excellent communication skills both spoken and written. Able to work well under pressure
Ability to manage your time carefully and work under pressure on multiple issues without compromising on quality
Strong written and verbal communication skills to enable you to articulate complex problems succinctly
Creative and quick thinker
Commitment to the mission and vision of KIPP Houston and ability to articulate them clearly
Demonstrate accountability for issues on which you depend on others to resolve
Sees causal links in complex patterns or ambiguous data and formulate conclusions that resolve highly complex business problems
Strong work ethic coupled with an enthusiastic and passionate approach to work

Create a Resume in Minutes

15 Advocacy Manager resume templates

Read our complete resume writing guides

Client Advocacy Manager Resume Examples & Samples

University graduate with 5 years of client contact / complaint handling experience preferably from the banking or finance industry (candidates with less experience will be considered as Assistant Manager)
Good command of spoken and written English and Chinese (Cantonese and Putonghua)
Patient with excellent client service attitude
Strong analytical, leadership, interpersonal and presentation skills
Independent, proactive, good team player and able to work under pressure
Proficiency in the use of MS Word, Excel and Powerpoint

Cardholder Advocacy Manager Resume Examples & Samples

Develop external relationships and work closely with financial institution partners, state and federal regulatory bodies (including the CFPB) and BBB
Prepares, analyzes, and manages external relationships through performance reporting and metrics
Design and maintain cardholder advocacy / escalated complaint tracking mechanisms to perform trending and other analysis
Ensure communications with cardholders and external clients are clear and concise and appropriate with the audience in mind
Work with business units to determine the grounds for complaints, strive to resolve, identify and lead efforts to repair root causes and report findings to senior management
Participate in identifying process improvement strategies across a multi-faceted organization
Identify learning opportunities for various organizational roles. Required
High energy leader who thrives in a fluid, fast paced environment
Superior communication & presentation skills: both written and verbal
Comprehensive understanding of customer advocacy operating environment and a understanding of escalated complaint processes, response techniques, and advanced skills in mitigating/resolving complaints
Knowledge of financial services industry; credit/debit/pre-paid card industry a significant plus
Working knowledge of banking regulations, particularly Regs E/Z
Ability to interface effectively at all levels within the organization, external clients and regulatory authorities
Minimum of 5 years experience in Customer Service
Minimum of 5 years of broad, cross functional leadership experience
Bachelor’s degree in related field from a four-year college or university, or equivalent combination of education and experience
Be able to lead, direct and indirectly influence peers and subordinates
Be able to work independently, yet be a team player
Must have strategic thinking skills and a strong decision making skills
Problem analysis and developing innovative solutions
Ability to multi-task and extreme attention to detail
Understanding of project management principals

Advocacy Manager Resume Examples & Samples

Act as the escalation point for Issues within EMEA CFA
Drive escalation to the resolution
1) Understand current business processes & tools which impact our customers
2) Proven successful cross group collaboration skills & work with the necessary owners internally to resolve any issues, and fix processes, demonstrated ability to identify problems, determine root cause, collect data from various sources and determine an acceptable solution which meets all Microsoft and the Customer/Partners business needs. Takes a structured and systematic approach to investigating and solving problems - Must demonstrate problem-solving abilities, particularly when confronted with time-sensitive issues that require collaborative evaluation & resolution across team boundaries
3) Identify systemic issues and work with corporate business owners to implement changes that promote and increase positive customer and partner satisfaction and use this data to identify trends and key issues
4) Contribute on decrease volumes of escalations and complaints
5) Share information and knowledge with the other team members, business owners, and the wider CSS community to reduce the number of repeated Customer & Partner issues
6) Discuss the most sensitive and complex issues with Team Lead
7) Communicate and discuss appropriately potential and current identified issues with SR Advocacy Specialist
8) Follow alignment of GetHelp program strategy and direction with the overall Customer Service (CS) mission
Operations: 90%
Project and strategy: 10%
Experience of presenting, influencing and negotiating with managers and directors
Proven track record of achieving results for the business
Solid understanding & management of a typical customer service process & programs preferably in the high tech industry in comparable size
Experience in organization change management at local or EMEA level
Experience of presenting, influencing and negotiating with senior managers and directors
Effective negotiation skills across culture, distance and proven ability to handle difficult and/or sensitive situations involving the most critical & politically charged situations
Active team player
Achieves results that are highly dependent on collaboration, teamwork, & the ability to effectively balance short & long-term needs on a broader scale
Excellent communication (both written & verbal presentation) skills
Creates plans & schedules that span multiple services
Able to suggest multiple solutions to major, complex problems
Passion for solving customer issues
Integrity and honesty
Open and respectful
Willing to take on big challenges
Self-critical, questioning
Qualification
Degree qualification or equivalent experience
Fluent French and English are mandatory verbal and written

Client Advocacy Manager Resume Examples & Samples

University graduate with 10 years of client contact/complaint handling experience preferably from the banking or finance industry
Excellent command of spoken and written English and Chinese (Cantonese and Putonghua)
Proficiency in the use of MS Word, Excel and PowerPoint

Advocacy Manager Resume Examples & Samples

Bachelor Degree or equivalent is required
3-5 years in a relevant role with experience in customer service and/or sales
Aptitude for IT and Technology
A comprehensive understanding of Microsoft technologies
Expertise in one or more of the following areas: Microsoft Cloud Computing, Microsoft Partner Business, Microsoft Licensing, Microsoft Services & Support, Microsoft Product Portfolio
Experience and knowledge working across remote teams
People or relationship management experience is a plus

Client Advocacy Manager Resume Examples & Samples

Assist the team head to ensure all complaints are handled professionally and settled within internal and external service standards
Ensure complaints are strictly adhered to the bank’s Complaint Handling Policy, related policies of regulatory bodies and Compliance and Control policies
Identify and highlight high impact areas from the complaint analysis and liaise with the concerned parties to drive for improvement
Communicate best practice cases identified from client voices to arouse staff awareness on service quality
Maintain the Complaint Management System, generate regular management and complaint statistics reports with statistical analysis and highlights
Assist to conduct complaint handling training programs or briefings to the team
University graduate with 7 years of client contact/complaint handling experience preferably from the banking or finance industry

Advocacy Manager Resume Examples & Samples

Positively influences external customer satisfaction and retention by receiving and effectively managing complex, mission-critical or politically sensitive customer escalations from various areas within Skype and Microsoft- including all executive offices, PR, Legal and external parties
Consistently demonstrates the aptitude to investigate an issue, quickly ascertaining the requested solution and engaging the most appropriate resource or resources to drive to a timely resolution
Logging and analyzing customer issues, recognizing trends to determine root cause and influence opportunities
Advocates on behalf of our customers
Serves as the empathetic voice of our customers within Microsoft and provides feedback to business and stakeholders, driving change that improves Skype products, services and the customer experience
Builds and navigates a robust network within the product engineering and wider organization Establish and maintain relationships with internal resources while seeking out opportunities to leverage knowledge when advocating for customer resolutions or when taking the lead to resolve issues independently
Effectively communicate customer issues and key trends through regular reporting to appropriate internal stakeholder groups Community Moderation and responding to customer interactions over social media
Excellent written and spoken English communication skills are required, French or any other major language knowledge would be an asset
3-5 years of Customer Service and Relationship Management experience including handling high level customer escalations
An ability to work cross functionally and promote good working relationships with other teams, to determine priorities, state challenges productively, and solve problems is required, including the ability to get what you need from others while working around their own legitimate priorities
Ability to scope problems by identifying key issues, inputs, stakeholders, and outcomes
Ability to perform multiple tasks concurrently with accuracy
Excellent problem resolution and decision making skills
Ability to analyze and interpret data, to provide guidance, data driven decisions, and recommendations to point of contacts
Contributes ideas to process improvements and other procedures of the team goals which result in improved quality, efficiency, expediency and advocacy
Experience working in an agile environment
Proficiency with Microsoft Office Excel expert, formatting and software programs for generating reports, presentations and statistics
Strong computer literacy
Experience in Parature an advantage
Strong technical and analytical skills; uses rigorous logic and methods to solve difficult problems with effective solutions
Performance troubleshooting
Displays an interest in technology and messaging apps/social media
Customer focused and empathetic to the customers need
Empathy towards the customer and the product
Demonstrated emotional intelligence and teamwork behavior
Adapts style to most effectively engage and influence the target audience with clarity and persuasiveness
Excellent communication skills both spoken and written. Able to work well under pressure
Ability to communicate with international customers and stakeholders
Cultural awareness is a must
Able to work with remote colleagues and customers globally
Creative and quick thinker
Educated to degree standard preferred. Bachelor Degree

IWS Mechanics Advocacy Manager Resume Examples & Samples

Supporting with IWS Marketing Manager to drive channel part of advocacy, develop part of trade/mechanics advocacy and make sure the program effectiveness against agreed KPIs and adapt plans accordingly
Understanding of IWS customer insight & Castrol IWS strategy, developing and landing seminar & digital platform & digital activity to support real execution on market by IWS Activation Manager & CVO & Industry activation Manager
Work closely with the indirect Sales team to ensure smooth landing of part assigned advocacy program
At least 6 years of trade marketing/channel management experience with FMCG, or auto related industries
Experience with generating customers insights and working to translate them into offer and programs
Experience managing and developing channel offers and marketing programs
Experience managing trade and customers marketing campaigns
Experience with CRM or loyalty programs
Analytical and with drive to succeed
Team player & good communication skill

Area Advocacy Manager Resume Examples & Samples

Proven prioritization skills to manage effective communication across multiple programs and business groups while advocating on behalf of the customers
Ability to take ambiguous or complex information, take the key points to construct an executive level business summary
Ability to manage your time carefully and work under pressure on multiple issues without compromising on quality
Strong ability to navigate easily between tactical and strategic activities
Strong written and verbal communication skills to enable you to articulate complex problems succinctly and assertively
Proven successful cross group collaboration skills, demonstrated ability to identify issues, determine root cause, collect data from various sources and determine an acceptable solution which meets all Microsoft and the Customer/Partners business needs
Anticipate changing conditions and risks to take preventative action
Sees causal links in complex patterns or ambiguous data and formulate conclusions that resolve highly complex business problems
Create and manage strategic alliances or partnerships to gain widespread support
Illustrate impact though influence and a positive “can do” attitude
Relevant experience in a customer-focused organization in the areas of sales, services or support

Advocacy Manager Resume Examples & Samples

Proven prioritisation skills to manage effective communication across multiple programs and business groups while advocating on behalf of the customers
Be customer centric, understand the circumstances and desired outcome of an escalation to advocate for the appropriate action
Be persistent and tenacious in the pursuit of driving the right outcome without unnecessary delays
Proven analytic problem solving skills and a logical approach to taking the most appropriate action
Strong written and verbal communication skills to enable you to articulate complex problems succinctly
Ability to understand and analyse the implications of customer/partner issues and required solutions across multiple customer service areas on behalf of Microsoft Business Groups, Product Groups, and Partners
Must demonstrate strong problem-solving abilities, particularly when faced with time-sensitive issues that require collaborative evaluation & resolution across business segments
Be proactive and resourceful in pursuit of improving customer and partner experience
Demonstrate accountability for issues on which you depend on others to resolve
Significant demonstrated experience and commitment to customer service and satisfaction
Expertise in one or more of the following areas: Microsoft Cloud Computing (Office 365, Azure, CRM Online), Microsoft Partner Business, Microsoft Licensing, Microsoft Services & Support

Advocacy Manager Resume Examples & Samples

Motivate and inspire parents and communities for a better tomorrow for all children, both those enrolled in our schools and others
Some college or degree preferred
Experience in organizing, advocacy, community relations, or policy
Experience building new programming and initiatives
Commitment to the mission and vision of KIPP Houston and ability to articulate them clearly
Entrepreneurial spirit and commitment to finding new voices and stories
Ability to relate to and organize and mobilize parents from diverse cultural, language, religious, and socio-economic backgrounds
Strong work ethic coupled with an enthusiastic and passionate approach to work
Ability to connect and build relationships with individuals and groups
Proven data analysis and communication skills

Siting Advocacy Manager Resume Examples & Samples

Engages in strategic planning of siting policies and programs. Designs community relations and public affairs programs related to education of the public and media to accomplish successful siting. Implements National Siting Advocacy strategies at the region and market levels and provides feedback to the national team
Provides guidance to Markets and Regions on participation in strategic local government, community, and business opportunities to increase community and local government support for T-Mobile’s efforts to improve network coverage
Creates communications and outreach processes in conjunction with National and cross-functional teams as they support site build goals
Review and monitor municipal code and zoning ordinance changes
Implement & evaluate communications strategies with respect to siting advocacy
Monitor and track the current regulatory landscape within the regions through use of a comprehensive database or similar tool
Manage and analyze jurisdictional & media research provided by external vendors and cross functional support from Government and Legal Affairs
Serves as subject matter expert on matters related to municipal codes and effectively communicates regulatory status of sites
Ensure strong two-way communication with each region regarding current regulatory information and guidance that may be applicable to the market
Work with National Compliance and Legal stakeholders to deliver training throughout the regions on standards and expectations related to complying with federal, state, regional and local regulations
Support and monitor the activities of national siting advocacy programs
Implement and track National Siting Advocacy policy rollouts in respective regions
Works with Legal Affairs, National and Regional Development, peers, outside legal counsel, Government Affairs and Regional Corporate Counsel on trends, strategy, and escalated siting issues
Trains and coaches local staff on cell-site-related public opinion issues, presentation techniques, messages, and industry best practices. Prescribes appropriate educational programs on siting policies
Demonstrated understanding of government relations
Expertise in compliance issues and procedures at national, state, regional and local levels for, land use rights, right of way agreements and zoning regulations
5+ years direct experience with government relations issues related to siting or site development
5+ years combined business /government experience with exposure with local, regional or federal government
5+ years working in the wireless industry
Highly detail oriented with excellent verbal and written communication skills
Skilled in teamwork at multiple levels; adapts easily to change
Intermediate level technical writing skills
Bachelors Degree. Public Policy, Public Administration
LI-TECH-AC1

Client Advocacy Manager Resume Examples & Samples

At least 5 years working experience in complaint handling or customer services, preferably from banking & finance industry
Strong analytical, tactful interpersonal & presentation skills
Excellent command of written & spoken English & Chinese (Cantonese & Putonghua)
Proficiency in the use of MS Word, Excel, and Powerpoint

Grassroots Advocacy Manager Resume Examples & Samples

Promote and demonstrate effective collaboration with all VFHK staff and grantees to ensure the effectiveness of field technical assistance and support for grantees to achieve VFHK’s objectives
Provide technical assistance to state and local coalitions and grantees through one-on-one coaching, developing tools regarding effective grassroots advocacy, and developing and implementing training with local and state coalitions and coalition advocates to engage, train, and mobilize local grassroots volunteers to support the successful implementation of local and state policy campaigns
Execute effective relationship management of funded state and local obesity and advocacy organizations and coalitions to ensure that these grantees effectively implement technical assistance and campaign plans
Plan and execute supportive national grassroots campaigns in support of VFHK priorities
Manages relevant technology assets including the Voices Actions Center. Collaborate with AHA grassroots staff to strategically leverage assets and resources and oversee program evaluation by producing monthly reports on key metrics, developing a standard quarterly report, and compiling analysis on affiliate reporting
Attends and participates in all relevant AHA, RWJF, and other external meetings throughout the year, including volunteer advocacy meetings, as appropriate
Cultivate relationships with aligned philanthropic organizations, public health coalitions, and other community leaders to help advance VFHK priorities and support and inform the VFHK’s approach to technical assistance for state and local campaign
Bachelor's degree in communications, political science, public policy, public health, or a related field of study
Minimum of five (5) years of related experience
Successful experience or demonstrated understanding in advocacy/public policy, community organization/mobilization, media/communications, and grassroots advocacy tactic development and implementation, including online advocacy
Strong interpersonal skills and the ability to work effectively with volunteers, staff, and the public as part of a team
Demonstrated proficiency with grassroots online advocacy tools or similar CMS tools
Successful experience with building or demonstrated understanding of health equity and targeted universalism
Experience creating digital strategy in multiple social media tools
Knowledge of voluntary health organizations or nonprofit organizations
Spanish speaking proficiency

Influence & Advocacy Manager Resume Examples & Samples

University degree in marketing / business or other related discipline. Postgraduate Qualification is an advantage
3-5 years’ experience in a similar role with a strong foundation in a consumer engagement environment
Be a strong and visible leader internally and externally who constantly pushes the business in this direction & lead the team to deliver great work across all brands, interest areas and countries
Ability to drive the Marketing Leadership Team’s (MLT) thinking forward and leverage the MLT team to deliver against fame outcomes
Track record of bringing successful new thinking into a business, leading business change and experience of experimentation and failure
Have a deep knowledge of what it takes to get into consumer conversation and confidently drive the MLT and business to follow this
Possess real passion for Influence & Advocacy, and a drive to always push and apply new approaches/thinking from plans through to execution within PR, Social & Content. Be a confident, outgoing and experienced networker

Client Advocacy Manager Resume Examples & Samples

At least 4-5 years working experience in complaint handling or customer services, preferably from banking and finance industry
Strong analytical, tactful interpersonal and presentation skills
Excellent command of written and spoken English and Chinese (Cantonese and Putonghua)
Proficiency in the use of MS Word, Excel, PowerPoint, and Visio

Provider Service Advocacy Manager Resume Examples & Samples

Use pertinent data and facts to identify and solve a range of problems within area of expertise
Investigate non - standard requests and problems, with some assistance from others
Work exclusively within a specific knowledge area
Make product, service or process decisions that are most likely to impact multiple groups of employees and / or customers (internal or external)
Provide explanations and information to others on topics within area of expertise
Solve moderately complex problems and / or conduct moderately complex analyses
Work with minimal guidance; seek guidance on only the most complex tasks
Translate concepts into practice
Provide explanations and information to others on difficult issues
Coach, provide feedback, and guide others
4+ years of experience with provider contracting / provider relations / provider network / provider data
4+ years of experience in the health care industry
Intermediate (or better) level of proficiency with MS Word and MS Excel (including use of filters, removing duplicates, converting text to columns, and basic formulas, etc.)
Intermediate level of proficiency in claims processing and issue resolution
Strong interpersonal skills, establishing rapport and working well with others
Ability to prioritize and meet deadlines from multi - staff members within the department
May be required to travel up to 10% of the time

Grassroots Advocacy Manager Resume Examples & Samples

Develops federal grassroots advocacy campaigns including recruitment, engagement, and retention of advocates
Manages You’re the Cure (YTC) digital strategy for engagement and mobilization of advocates. Includes managing paid marketing with vendor management responsibility
Oversees the national You’re the Cure (YTC) communications plan and seeds advocacy content throughout AHA properties
Assists with program evaluation, focused on federal messaging
Oversees volunteer management in support of federal advocacy campaigns
Supervises Grassroots Project Coordinator
Bachelor’s Degree from a four year College or University
Minimum three (3) years of experience with community organizing for advocacy
Strategic planning skills
Able to create a digital strategy for the web and social media
Online advocacy campaign experience
Able to create content for the web with basic CMS tools
Must have the ability to travel overnight up to 15% of the time
General knowledge of the federal legislative and regulatory process
Health public policy experience
Experience with program evaluation
Proficient in Adobe Photoshop and Microsoft Office Suite

Advocacy Manager Resume Examples & Samples

Minimum of three (3) years of related experience
Knowledge of local, state, and federal government activities and structures. Ability to assess the local and state environments related to advocacy issues
Successful experience or demonstrated understanding in advocacy/public policy, community organization/mobilization, and media/communications
Demonstrated ability to simultaneously manage multiple, complex projects in varying stages of development under time constraints
Must be able to travel overnight approx. 50% of the time

Senior Advocacy Manager Resume Examples & Samples

Collaborate with Alzheimer's Association Ambassadors, advocates, State Government affairs lead and coalition partners in outreach to legislators, legislative staff, and representatives of government at the federal, state, and local levels to promote an understanding of and support for policies, programs, and services to meet the needs of individuals with Alzheimer's disease, their families, and their caregivers
Build and work with, where appropriate, coalitions, committees, task forces, etc. to advance issues critical to individuals with Alzheimer's disease, their families, and their caregivers
Serve as staff liaison and help develop Chapter Public Policy Committees in executing appropriate strategies and tactics to achieve the Association's public policy goals. Through these efforts will meet and exceed Chapter priority goals for public policy
Build and support a Chapter-wide, grassroots network of trained volunteer advocates to carry out the Association's advocacy goals. WIll include travel and in-person meetings throughout the Chapter territory
Recruit and support a team of grassroots volunteer Ambassadors, each to serve as the lead Alzheimer's advocate to a member of the U.S. Congressional delegation
Recruit, educate and mobilize advocates around state policy priorities of the Association, including an annual Advocacy Day in the state capital, and direct year round grassroots activities aimed at targeted state and, where appropriate, municipal leaders
Activate the Chapter's advocacy email network to ensure timely and effective response to policy developments when action is required, such as attending hearings, initiating calls, emails, letters, and/or social media outreach to legislators and media
Manage the Alzheimer's Advocacy Reporting and Trends (â€œAARTâ€�) database of public policy advocates, provide monthly, quarterly, and annual reports on advocacy recruitment as well as advocate and staff contacts with federal and state
Plan and implement participation in public policy special events, including the annual Advocacy Day in the state capital, and participation in the Advocacy Forum and Day on the Hill in Washington DC
Work with advocate volunteers to encourage engagement in the political process, consistent with the legal parameters surrounding 501(c)(3) organizations and the Association's practices and policies
Support and participate in Association events including but not limited to, Walk to End Alzheimer's, and various events/programs, as requested