Onboarding Manager Resume Samples

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G Yundt

Gillian

Yundt

136 Botsford Center

Detroit

+1 (555) 517 3658

136 Botsford Center

Detroit

Phone

p +1 (555) 517 3658

Experience Experience

Dallas, TX

Onboarding Manager

Dallas, TX

Dibbert, Jerde and Marquardt

Dallas, TX

Onboarding Manager

Develop and execute change management plans, including communication strategies, in support of business change
Work with the sales team and clients to provide technical support and resolve any issues
Work closely with Zillow Groups internal teams; namely New Construction Sales and Account Management
Help builders create and maintain their listings feed to be published on Zillow Groups network of sites
Work through problems that arise post-launch and make proactive optimization suggestions
Assign and monitor employee progress during assignment to training branch by obtaining feedback from training branch and conducting regular calls with trainees while at job shadow branches. Identify and address any issues
Identify and drive projects to improve performance and efficiency of service operations; act as the Subject Matter Expert (SME) for their respective sector

Phoenix, AZ

Cyberark Onboarding Manager

Phoenix, AZ

Hintz, Doyle and Weissnat

Phoenix, AZ

Cyberark Onboarding Manager

Training Walk-Throughs of new controls
Collaborating with Asset Owners to define target state controls
Provisioning all new target state controls using Deutsche Bank toolsets
Removal of all legacy access methods post deployment
Ensure Lessons Learnt and continual process improvement are implemented
Working with Group Audit to validate the compliance of the controls deployed and maintained
Have an expert knowledge in how to categorize and define privileged access across multiple operating system platforms

present

Los Angeles, CA

Senior BB Onboarding Manager

Los Angeles, CA

Bartell Group

present

Los Angeles, CA

Senior BB Onboarding Manager

present

Develop, report and act upon Key Performance Indicators (KPI) to measure effectiveness and success of B2B strategy at Illumina
Manage the activities of a global team of Onboarding Field Specialists (OFS) for the successful implementation, operation and optimization of customer B2B channels
Develop the marketing and communication plans to promote Illumina's B2B channel internally within the sales organization
Develop Standard Operating Mechanisms (SOPs) for effective implementation of B2B solutions at customer sites
Nurture relationships with key accounts to encourage adoption and growth through channel by providing customized solutions while relying on the OFS team to be the primary point of contact with customers
Partner with sales Account Managers to prioritize and implement successful B2B onboarding globally
Execute Illumina's overall B2B onboarding channel plan, and optimize that plan over time based on customer adoption, sentiment, and improvement request

Education Education

Bachelor’s Degree in Ownership

Northeastern University

Bachelor’s Degree in Ownership

Skills Skills

Organized, detail oriented, ability to work independently and with a team
Excellent verbal and written communication skills across all levels of the organization
Flexibility to work occasional evenings and weekend
Developed computer literacy sufficient to use CIBC applications (ie. CBFE, CLASS, BCLASS, CIF, SM@RT, BAS) and desktop tools (ie. Product Book, Branch Net) and manage access to applications
Well-developed compliance knowledge to understand manage compliance to CIBC standards, policies, procedures and objectives of compliance for branch operations (i.e. loss prevention, authorization letters, defalcations, key controls, money laundering, client confidentiality, emergency procedures, limits of authority and recognizing the warning signs of compliance breakdown
Well-developed problem solving skills sufficient to identify problems, generate solutions and decide on a course of action. Ability to evaluate solutions in terms of business, financial and client impacts
Developed product knowledge of personal and business products and services which include services provided to personal and small business clients sufficient to ensure that processes and documentation are completed to fulfill or service product requests
Hire and train new Onboarding Specialists
Leadership responsibilities including
Previous experience in the mortgage industry is

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Onboarding Manager Resume Examples & Samples

Working with Tokyo/Australia/Singapore and other regional teams to coordinate account opening and other activities with the aim of getting a portfolio safely ready for trading by Portfolio Managers on the desired day
Act as contact point for Trust banks as part of the execution responsibilities noted above; producing Standing Instruction, gathering information such as emerging market restriction from Trust banks, deliver any requirements/questions in relation to Trust banks related to product or client portfolio launches
Set up the necessary operational information in internal systems in order for PMs to trade
Proven operational expertise in either asset management, custody, securities from a regional and global perspective
Fluent in spoken and written business English and Japanese

Onboarding Manager Resume Examples & Samples

Coach employees through completion of learning activities
Assign and monitor employee progress during assignment to training branch by obtaining feedback from training branch and conducting regular calls with trainees while at job shadow branches. Identify and address any issues
Conduct regular debriefs with employees doing e-learning activities when at job shadow branch. Track learning progress to ensure completion of required activities
Coach to improve the client experience (i.e. joint coaching sessions and client observations where possible)
Coach employees on issues including but not limited to attendance, arriving on time for work, professional attire and CIBC policies and procedures
Motivate, reward and recognize employees. Plan and conduct a celebration to recognize completion of training milestone
Guide employees to the resources and tools available that address learning, client needs, policies, procedures and employee needs
Achieve the Retail Distribution and LDKM’s business goals
Communicate and ensure employees understand CIBC's business goals, values, and strategies
Provide coaching on determining client needs, sales techniques and process, solution features, benefits, risks and trade offs of alternatives, and overcoming objections while striving for agreement on the solution, negotiating and closing the sale. Coach to ensure that additional sales opportunities are identified and for ways to follow up and strengthen the relationship
Perform the activities associated with sales tracking and reporting assigning leads, referrals and renewals to the appropriate salesperson
Assess progress to plan by monitoring action plans, reports (BAS reports) and results
Participate in District and Market meetings and/or calls
New hire administration
Set up and manage training transit. Set up new employees with operator profile access
Order name tags, name blades and stationery for e-learning environment
Maintaining premises and addresses any issues
Ensure workstations and equipments are in good working order
Set up GTAA RAIC is Restricted Area Identity Card
Deliver product knowledge seminars where applicable including
Plan, organize and facilitate product knowledge seminars virtually or face to face in either the GTAA branches and/or a local branch/region training centres for both new hires and existing employees
Evaluate course material and provide feedback for continuous improvement and current state of training material
Provide effective performance coaching and support to new and existing employees
Become familiar with GTAA culture and remain current with business developments and organizational shifts
Facilitate sessions where applicable to small groups when new technology, processes, products, tools etc. impacting GTAA employees
Ensure compliance with all CIBC regulatory training and as required, ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs
Developed CIBC knowledge to understand CIBC vision, values, GTAA branch operations and routines, and CIBC partner and support (i.e. National Support Line, Mid Market, Imperial Service, Corporate Security, Telephone Banking, Human Resources)
Developed leadership skills to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment leading to the achievement of business goals and superior performance. Ability to establish and maintain a service environment focused on exceeding the client’s expectations with a medium sized team
Well-developed coaching skills to using a variety of coaching techniques to support achievement of desired goals. Share knowledge/experience with others and support them in their development goals
People management skills to develop employee capability, manage performance, coach, apply and explain HR policies and procedures. Ability to monitor employee satisfaction, identify deteriorating situations and take action
Well-developed interpersonal relations to establish and maintain good relationships, actively listen to colleagues and clients, demonstrate empathy for others, diffuse emotions and respond calmly, resolve interpersonal conflicts, remain objective and share information in a timely, open and honest manner
Strong communication skills, both written and verbal, with an emphasis on facilitation/presentation skills and communication to leadership (email and by phone)
Well-developed time and self-management to plan, prioritize and organize work of others and self, establish timeframes and adapt to shifting priorities, recognize symptoms of stress and take steps to reduce it
Developed sales management skills to set sales goals from overall plan and targets, ability to measure and monitor sales plans, targets, pipeline and activities. Ability to coach others on sales techniques to increase effectiveness
Developed product knowledge of personal and business products and services which include services provided to personal and small business clients sufficient to ensure that processes and documentation are completed to fulfill or service product requests
Developed computer literacy sufficient to use CIBC applications (ie. CBFE, CLASS, BCLASS, CIF, SM@RT, BAS, Tablets, GTAA FX Cash Online) and desktop tools (ie. Product Book, Branch Net) and manage access to applications
Well-developed compliance knowledge to understand manage compliance to CIBC standards, policies, procedures and objectives of compliance for branch operations (i.e. loss prevention, authorization letters, defalcations, key controls, money laundering, client confidentiality, emergency procedures, limits of authority and recognizing the warning signs of compliance breakdown
Well-developed problem solving skills sufficient to identify problems, generate solutions and decide on a course of action. Ability to evaluate solutions in terms of business, financial and client impacts

Onboarding Manager Resume Examples & Samples

Coach to improve the client experience (ie. joint coaching sessions and client observations where possible)
Achieve the Retail Distributions and LDKM business goals
Plan, organize and facilitate product knowledge seminars
Provide effective performance coaching and support to new hires
Remain current with business developments, and organizational shifts
Region Office and National Support and Service Team
All LDKM Internal Teams
RD Frontline Employees and Management
Developed computer literacy sufficient to use CIBC applications (ie. CBFE, CLASS, BCLASS, CIF, SM@RT, BAS) and desktop tools (ie. Product Book, Branch Net) and manage access to applications

Member Onboarding Manager Resume Examples & Samples

Conducts fitness professional file audits each month
Manages the phone call log of all new members each month
Conducts shadows of member experience interactions to assure a quality experience
Assure the fitness floor experience is at LT expectations daily
Reach out to all non-connected members in their first 90 days
Assure all Work out workshops are properly set-up and cast for
Supports and articulate Life Time Fitness mission statement
Maintains Healthy Way of Life
Adheres to company policies and procedures
Reports accidents and injuries to supervisor as soon as possible
Notifies department head of any unsafe acts or conditions as soon as possible
Suggests methods of preventing hazards to safety committee
1+ years as a Life Time Training Personal Training Assistant Department Head is preferred
Two- three years sales experience
One-year supervisory experience
One- year managerial experience
Two-years program design experience
Three-years personal training experience
Excellent communication, listening and interpersonal skills
Excellent customer service skills; energetic, enthusiastic and motivational
Ability to handle and resolve customer conflicts in a professional, tactful manner
Extensive knowledge of fitness, cardiovascular training, nutrition, program design, and exercise techniques
Demonstrate exercises and adjust machine weights, free weights and cardiovascular equipment
Outstanding promotional skills
Excellent physical fitness, professional manner and discretion
Awareness of potential injuries and ability to handle emergencies
Ability to operate a computer and office software, Microsoft Word and Excel

NA Onboarding Manager Resume Examples & Samples

Establishes overall roadmap to ensure the program is serving the team and developing appropriately
Work with the design team to influence and integrate new program elements as needed, which requires extensive forward thinking in order to generate ideas, create a framework, rally teammates to commit to the work, and roll out accordingly
Tracks activities on projects and establishes a clear path and owners of next steps
Work to quickly troubleshoot challenges that arise
Maintain and evolve governance structure
Connect with cross functional partners (e.g. Recruitment, Security, CIO, Real Estate) to share major shifts between program objectives
Coordinates courses and presentations across multiple presenters and teams
Manages expectations around roles and responsibilities for all team members
Lead and inspire a distributed team of Onboarding Specialists to deliver our signature expereince
Leads a team to builds and fosters strong relationships with incoming IBMers throughout onboarding phase
4+ years of relevant work experience
Excellent organization skills and ability to adjust plans with short notice
Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
Preference is for a candidate able to work in RTP, NC or Armonk, NY

Citicloud Onboarding Manager Resume Examples & Samples

7+ years experience in infrastructure architecture and solutions
Hands on experience architecting solutions within public and private Cloud constructs
Experience in operating within and across cross-functional teams (product management, implementation, and technology finances, etc.)
Experience in partner management and product management in a technology startup environment. Experience identifying, analyzing, full-scope testing, and the build-up of Cloud systems
Effective interpersonal and communication skills, with the ability to formulate and articulate technical language
Advanced knowledge of software development tools and methodologies, the ability to develop and document process and automation workflows
Create service delivery platform benchmarks for Cloud implementations and communicate the strategy to achieve those benchmarks
Ability to drive the quality of the product onboarding strategy and communication those concepts, and the progress towards achieving that strategy to senior leaders within the organization
Create and distribute Cloud infrastructure and product mapping documentation as needed to maintain up-to-date details on existing/new infrastructure
Experience with common programming languages and products, such as Java, Ofracle, and VMWare
Experience with “As-A-Service” offerings such as Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
Understanding of Cloud automation concepts, software defined networking, and software defined storage

HCM Successfactors Onboarding Manager Resume Examples & Samples

Knowledgeable about integration with other HR processes and 3rd party applications
Agile Project Management
Employee engagement,
Learning Management System

Onboarding Manager Resume Examples & Samples

A willingness to go above and beyond for our Clients
Previous experience with account based plan administration, a major plus
Previous experience with leading a team of individuals is a must
Strong self-starter and self–motivator
Ability to work well on cross functional team
Flexible and adaptable based on the need of the team and the evolution of the role
A willingness to go above and beyond to support the team’s success
Exceptional ability to build trust and rapport with clients and fully meet their needs within a specified SLA
Able to acquire the expertise, knowledge and information to effectively solve customer’s issues
Bachelor’s degree and/or 4 + years related experience

Onboarding Manager Resume Examples & Samples

You will be accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process
You will own the process, manage the process lifecycle and support documentation for the process from a strategic and tactical perspective. You will ensure that the process is fit for purpose
You will promote and reinforce adherence to the process and policies associated with the Onboarding Management
You will be responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
You will remediate deviation of the process
You will be responsible for communicating with parties, provide guidance
You will be the point of contact for all new Onboarding support design
You will be responsible for the effective implementation of the process "Onboarding Management" and carries out the respective reporting procedure
You will represent the first stage of escalation for your process
You will monitor your process indicators to ensure that the Service Level Agreements are respected
You will identify, initiate, schedule and conduct reviews
You will ensure the closure of all Onboarding issue and follow-up records
You will establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced where applicable

Senior BB Onboarding Manager Resume Examples & Samples

Execute Illumina's overall B2B onboarding channel plan, and optimize that plan over time based on customer adoption, sentiment, and improvement request
Manage the activities of a global team of Onboarding Field Specialists (OFS) for the successful implementation, operation and optimization of customer B2B channels
Interview and Staff the new OFS team globally
Develop Standard Operating Mechanisms (SOPs) for effective implementation of B2B solutions at customer sites
Optimize catalog deployments to best fit customer's catalog information needs and improved ranking of Illumina products within customer procurement systems
Propagate eProcurement system “punch outs” to Illumina.com from customers’ eProcurement systems
Evangelize Illumina's eCommerce and digital capabilities to expand relationships with customers
Nurture relationships with key accounts to encourage adoption and growth through channel by providing customized solutions while relying on the OFS team to be the primary point of contact with customers
Partner with sales Account Managers to prioritize and implement successful B2B onboarding globally
Assist the Associate Director of Ecommerce to develop vendor relationships with key procurement platform providers to enhance integration and usability of Illumina content within such systems
Develop, report and act upon Key Performance Indicators (KPI) to measure effectiveness and success of B2B strategy at Illumina
Develop communication plan to evangelize B2B activities at Illumina and effectively communicate achievements and challenges to Associate Director of Ecommerce
Serve as the Liaison between Customers, Sales, Customer Service, I.T. and eCommerce
Develop the marketing and communication plans to promote Illumina's B2B channel internally within the sales organization
Identify new prospects, prioritize and manage the pipeline of B2B implementation requests
Maintains awareness and documentation of customer contacts, profile, status, spend volumes, etc
Responsible for customer communications and conflict escalation from the OFS team
Partners with Customer Support team, Salse and/or I.T. team as appropriate to resolve customer issues and prioritize opportunities

Successfactors Onboarding Manager Resume Examples & Samples

Consulting and technical/advisory experience in HCM Cloud/SuccessFactors
SuccessFactors Recruiting Management and/or Onboarding certified
Strong Onboarding functional knowledge with command of all module aspects
Configuring and implementing the SuccessFactors Onboarding solutions
Experience conducting workshops
Experience with module configuration
Experience with functional design/process flows
Experience with solution design
Best Practice Cloud HCM Process design,

Onboarding Manager, Optum Resume Examples & Samples

Bachelor’s Degree or Equivalent Experience
2-4 years of supervisory experience
2+ years of experience working in a call center or customer service environment
Intermediate to advanced knowledge of MS Office, including Excel (experience creating spreadsheets and using pivot tables) and Power Point
Demonstrated experience initiating process improvements
Experience working in a metrics driven environment while ensuring customer satisfaction
Previous UHG Experience

AML Complex Onboarding Manager Resume Examples & Samples

The leadership and day to day management of the Complex AML Onboarding team and its workflow, as well as the effective performance management of the team
Effectively building a culture that strives to enhance the client and customer experience through each interaction
Assessing and signing off accreditation of staff
Acquiring and maintaining technical and professional skills at a level adequate to effectively manage AML risk through obtaining or holding a relevant qualification
Ensuring continuous improvement plans are in place and delivered, and that all client reviews are completed on time and within policy
Running control reports to ensure process adherence and capturing processing errors, acting upon any issues to resolve with appropriate areas and identifying trends or hotspots
Owning and developing the process and procedures, inline with regulatory changes, changes in money laundering behavior or continuous improvement activity
Ensuring the department adheres to all relevant legislation, policy and regulation control checks are maintained
Planning and implementing suggestions and ideas to develop operations and to maintain and ensure continuous improvement in line with governance and internal or external regulations

Onboarding Manager, Australia Resume Examples & Samples

Work with a broad set of clients to analyze their success and present early life solutions to strengthen their adoption of salesforce.com and help ensure early life success
Quickly analyze client's CRM business objectives; determine the best approach for them to leverage our capabilities in order to maximize their return on using our service
Proactively provide advice for customers that addresses their critical success factors, prioritized actions, metrics for success, and any issues
Quickly and effectively analyze the adoption situation of clients; provide keen insight into exactly how customers are using the service, anything we can do to improve their ROI on the service, and set them on the path to success
Ability to manage the client engagement (Case) in an efficient, effective limited timeline
Understand CSG Success offerings and escalate critical product issues
Work collaboratively with Account Executives and CSG teams who are responsible for driving success across this diverse account base
Strong CRM understanding
Experience communicating with customers, exhibiting effective persuasive skills
Ability to propose CRM best practices and Success offerings to customers
Effective contributing member in a small, high performance team
Hands-on advanced knowledge of salesforce.com
Excellent persuasive, presentation, written and verbal communication skills
Very efficient work habits that allow a significant level of multi-tasking

Onboarding Manager Resume Examples & Samples

Must have a Bachelor’s degree, or equivalent related experience
Five (5) plus years of human resources experience
One (1) year of management experience
Previous experience in the mortgage industry is a plus
Excellent verbal and written communication skills across all levels of the organization
Organized, detail oriented, ability to work independently and with a team

Onboarding Manager, Rentals Resume Examples & Samples

Work closely with sales and portfolio consultants to provide a seamless onboarding experience and identifying opportunities for upselling
Make listings updates by adding photos, pricing, amenities, office hours and lead tracking updates
Team up with clients and help them through the process of onboarding properties
Be the number one point of contact for clients during the onboarding process

Cyberark Onboarding Manager Resume Examples & Samples

Have an expert knowledge in how to categorize and define privileged access across multiple operating system platforms
Work with Operational Operating system teams to understand how access related event types are recorded and monitored in Deutsche Bank
Document Application team access requirements based on face to face interactions as well as data mined and provided by CISO reporting teams
Have an expert understanding of all the regulator requirements covered by the broker tools and how they match against Deutsche Bank’s own internal audit requirements
Work with Transition Management team to define process rule sets in line with overall DB CISO and Audit requirements and policies
Functional test of Infra Access processes providing feedback to Infra Access engineering teams to ensure solution meets documented requirements
Assist in the development of reporting of broker toolset compliance reports
Understand, collate and report back if there are technical constraints standing in the way of Broker on-boarding, assist the project team to understand what they are and, where possible, to create a process for addressing them
Assist in the documentation of Infra Access Onboarding processes and incorporating lessons learnt/process improvement from early sprint cycles
Run training sessions for Business and Infrastructure stakeholders on Infra Access Broker onboarding processes
Provide input into technical documentation & comms to users
Act as SME for Infra Access Broker onboarding ‘myDB’ and other technical queries
Work with Project Manager to ensure consistent implementation of processes
Ensure project stakeholder awareness, engagement, and communication
Provide periodic updates on project activities and progress of remediation to the Project Manager
Build and maintain strong links and good working relationships with Operations Teams and other Deutsche Bank project teams with a potential stake in or relationship with CISO I&A
Where applicable provide other relevant support as required by the Project Manager
This role would suit someone with an Information Security Background with either Business Analyst, Project Delivery, Business Change, Client Management or Reporting and Analytics background
Critical: Demonstrable experience in IT projects related to Identity & Access Management and IT Security
Desirable:Experience in the Financial Industry acting as SME in global security programs
Desirable – CISM, CISSP Qualification, Tableau Experience (nice to have)
Experience of industry recognised privilege access solutions e.g Beyond Trust Powerbroker, CyberArk etc
Experience of working with working with Managed Service Vendors and Contracting Workforce
Experience facilitating business process design as it relates to managing identities and access privileges
Understanding of current regulatory requirements and security best practices related to identity management and security/audit compliance

NBS Onboarding Manager Resume Examples & Samples

Actively manages onboarding teams; gathers key updates, and provides a forum for discussions/challenges and solution finding
Drives and monitors to ensure deliverables are met and to minimize duration
Ensures the successful set up and launch of all Franklin Templeton Funds and Institutional Accounts by leading Franklin Templeton Services and internal business partners
Ownership, co-ordination and successful delivery of other significant events, eg complex in/out-species and account closures
Identify new product issues and challenges quickly and mobilize key decision makers to identify solutions
Build and foster relationships with key clients and operational business partners including: Institutional Sales & Client Services, Institutional Marketing Support, Retail Sales, Product Development, Portfolio Management, Legal, Compliance, Investment Performance Services, Portfolio Analysis and Investment Risk, Franklin Templeton Technologies, Transfer Agency and Franklin Templeton Services business partners
Lead onboarding reviews with onboarding team to continually challenge, enhance and streamline the onboarding process/worktools to maximise efficiency, accuracy and our service capabilities
Participate in the review and planning of future product and service requirements
University or college degree
Extensive management and / or consulting experience
Comprehensive understanding of front, middle, and back-office functions and processes
Solid understanding of investment management and financial services industry experience
Strong interpersonal skills, ability to interact well with Sales and Client Service professionals
Strong client service and customer focus
Excellent organization, planning, project management and leadership skills
Proven ability to take initiative and work under pressure in a dynamic environment
Excellent facilitation, mediation, negotiation, and persuasion skills

Onboarding Manager Resume Examples & Samples

Verify contracts to ensure products, pricing and contract terms are correct
Work with the sales team and clients to provide technical support and resolve any issues
Build rental listings after identifying the best method for data acquisitions

CSC Onboarding Manager Resume Examples & Samples

Completion of at least one year of active service in Santander
Completion of at least nine months in current position; and
Be in “Good Standing”
Ability to build relationships, show respect, and instill trust with team members and customers
Ability to challenge the status quo, champion change and implement new initiatives
Ability to create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges
Ability to define problem /issues identifies causes, explore alternative solutions and choose the best course of action
Ability to develop goals and consistently seek learning opportunities in order improve
Ability to be flexible to changing roles and responsibilities
Ability to lead and motivate others in meeting/exceeding goals. Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training
Commitment to quality; ensuring completeness and accuracy of work. Ability to do things right the first time
Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information
Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
PC skills - Windows, Word, Excel
Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Onboarding Manager Resume Examples & Samples

Bachelor’s Degree in related field or Equivalent work experience
2-4 Years of experience in Banking/Financial Services in a Treasury Management/Management Operations function
Experience in reviewing legal documents and control agreements
Experience in mitigating risk in new account creation
Advanced knowledge of Microsoft Office Applications: Word, Excel, and Outlook
Ability to interact with all levels of management – Internal & External Clients
Technical Skills Required: IBS Insight, Business Online Banking, Internet Explorer, Chrome, Foxfire Browser, Web Ex, Microsoft Office Applications (Word, Excel, & PowerPoint)

Onboarding Manager Resume Examples & Samples

Develop, maintain and improve Onboarding/Transfer desktop procedures and processes in order to gain efficiencies and maintain service level agreements
Initiate and track clearance, PC, phone, and office space needs
Accountable for the development and accomplishment of Service Center performance goals and the continuous improvement of HR service delivery as it relates to both Onboarding new hires and career initiated transfers
Lead and execute cross functional projects
Develop strategies to meet business needs and improve the customer service experience by monitoring service levels and escalating customer requests
Monitor and track forecast trends in call and case load volumes
Oversee and coordinate workloads among the team to ensure cases are being processed and resolved in a timely manner
Create and foster an environment that promotes excellent customer service, employee engagement, performance, culture, teamwork, and accountability
Assess performance of staff and handle employee relations and performance issues
Identify training needs and conduct training as appropriate
Identify and drive projects to improve performance and efficiency of service operations; act as the Subject Matter Expert (SME) for their respective sector
Develop and execute change management plans, including communication strategies, in support of business change
Facilitate a shared vision and urgency for changes by clarifying how changes help organization meet business goals by articulating benefits of the change
Influence key stakeholders; mitigate issues quickly utilizing effective communication skills, must have in-depth knowledge of business sectors
Must be able to manage a team of at least 15 full time employees
Bachelor’s degree in Human Resources, Business or related field with a minimum of 5 years’ of experience in Human Resources and general management experience with working knowledge of service center operations or equivalent
Proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint)
Must possess strong interpersonal and communication skills both verbal and written
Must be able to manage multiple priorities/projects
In-depth knowledge of Northrop Grumman business sectors
Previous leadership or management experience
Applicant Tracking System experience (i.e., Taleo)

Onboarding Manager Resume Examples & Samples

Help builders create and maintain their listings feed to be published on Zillow Groups network of sites
Work closely with Zillow Groups internal teams; namely New Construction Sales and Account Management
Work through problems that arise post-launch and make proactive optimization suggestions
Collaborate with clients over the phone and email in a timely manner
Be a self starter- be willing to take the initiative to do research on your own and keep up with your clients

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