Analyst, Hris Resume Samples

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E Ondricka

Elinore

Ondricka

8282 Mason Crossroad

Boston

+1 (555) 356 2841

8282 Mason Crossroad

Boston

Phone

p +1 (555) 356 2841

Experience Experience

Philadelphia, PA

Analyst Hris

Philadelphia, PA

Paucek, Ritchie and Romaguera

Philadelphia, PA

Analyst Hris

Queries or extracts data from the HR repository, utilizing the Business Objects tool. Modifies and calculates data in Excel. Downloads data into Microsoft Excel or Access to perform specialized formatting, analysis and processing of reports
Performs routine data quality checks to identify data problems and reports these to HRIS Management
Analyzes HR functional area data. Makes recommendations based on analysis and trends that help lead company initiatives and programs for HR division
Analyzes and compares historical data and makes recommendations. Creates, prepares and presents various reports to upper management and department on HR division data, trends and results
Executes test scripts for testing of new data elements and releases; documents and analyzes test results
Performs systems configuration support and coordination of systems functionality testing
Guides troubleshooting of system and coordinates implementation and releases

Chicago, IL

Analyst, Hris

Chicago, IL

Wehner LLC

Chicago, IL

Analyst, Hris

Plans, executes and manages multiple HR related projects of varying nature including system upgrades and new software acquisitions
Manage data loads requests by performing data scrubbing before data loads and data validation after its completion
Assist with the definition of system processes and standards
Develop, document and implement global procedures that provide consistent processes; create user guides and checklists for functional practitioners
Analyze software releases to assess impact of new features
Develop and execute unit and system integration test plans
All other duties as assigned

present

Boston, MA

Senior Analyst, Hris

Boston, MA

Langworth Group

present

Boston, MA

Senior Analyst, Hris

present

Maintain documentation of system configuration and business processes; update documentation on a frequent basis
Provide end-user support; troubleshoot bugs and issues via research, testing, scenario re-creation and document findings
Participate in the regular review and prioritization of HR systems projects
Serve as the subject matter expert on the Workday solution, including HCM, performance, benefits, time tracking, absence management, advance compensation, projects and recruiting
Develops, executes and documents audit and quality control processes for maintaining data integrity and security of HR systems
Identifies and resolves complex production system inquiries
Acts as a liaison between HR and business units to facilitate problem resolution, system modifications and enhancements

Education Education

Bachelor’s Degree in Business

University of South Florida

Bachelor’s Degree in Business

Skills Skills

Ability to handle highly sensitive data with confidentiality and integrity
Ability to work quickly and accurately under pressure and time constraints
Ability to influence without formal authority
Strong understanding of the HR processes and procedures (i.e. compensation, benefits, payroll, time tracking, etc.)
Strong analytical skills
Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
Knowledge of project management lifecycle
Strong organizational and interpersonal skills including written and verbal communication skills
Ability to solve problems related to computer system software and operations
Ability to manage change effectively, always mindful of technology, business processes, and systems implications

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Analyst, Hris Resume Examples & Samples

Provide application configuration for various HR programs and business processes including, but not limited to, Employee Self Service, Manager Self Service, Compensation, Benefits, Payroll, Time and Attendance, Leave Administration, and vendor interfaces/integrations
Facilitate team processes; write and review Unit Testing and User Acceptance Testing (UAT) plans and scripts when necessary
Configure business processes, security, integration/interfaces, and reports
Provide fit gap analysis, business process re-engineering, configuration, data conversion, application integration, testing, rollout and post-implementation support
Experience with multinational features and requirements
Deep business process knowledge of workflow, workflow configuration and system relationships in the area of Human Resources
Experience with creating functional design and integration specifications and working with technical resources (preferably in off-shore capacity)
Ability to provide business analysis and requirements gathering skills while thinking outside the box to find simple solutions to complex business problems
Ability to work in a diverse and extremely fast paced/high pressure environment while collaborating and building strong relationships with customers and team members
Results-orientation

Lead Analyst, Hris Resume Examples & Samples

Manage projects related to new or changed system functionality and integrations including interpreting business requests, partnering with Aon and key stakeholders on configuration design, understanding downstream impacts, and leading and/or executing testing
Research Workday functionality and monitor Workday community for new release functionality announcements
Manage the portfolio of Workday reports and analytics including standard reports, custom reports, BIRT reports, and Workday dashboards
Work with HR leadership, functional SMEs, and other key stakeholders (e.g. Finance, IT, vendors) to identify and prioritize new reporting and analytics needs
Be the Workday reporting expert and provide guidance to more junior staff
Define reporting standards and drive consistency
Develop advanced custom reports and enable advanced analytics
Support rollout / education of reporting and analytics functionality in the system
Bachelor’s Degree or in lieu of degree a minimum of 8 years of HR reporting systems experience
Minimum 3 years of experience in HR, HRIS, HR Systems, IT or Program Management
1 or more years experience in HR Systems Integration
1 or more years of HR Systems Testing experience
Experience leading Re-configurations following implementation
Strong proficiency in MS Office (Access, Excel, Word, Powerpoint), understanding of database applications. HRIS experience
Bachelor's degree in HR
1 or more years experience in Workday report writing
3+ years Workday HRIS Reporting, working with global HR Data
Requires strong organizational skills and attention to detail
Ability to work in a fast-paced demanding environment managing multiple priorities simultaneously

Applications Analyst / Hris Developer Resume Examples & Samples

Provides business unit partners with ongoing system guidance; acts as a troubleshooter
Prepares materials and occasionally provides training to partners
Communicates with various business areas and outside vendors regarding application installation and support
Responds to tickets to support Employees and HR Partners
Performs after hours system maintenance and support as needed

Senior Analyst, Hris Resume Examples & Samples

Assist in the review, testing and implementation of system upgrades or patches. Collaborate with functional users and technical staff to coordinate application of upgrade and/or fixes
Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools. Assist in the development of standard reports for ongoing customer needs
Create files and help maintain data integrity in systems by running queries and analyzing data
First point of contact for users via a help desk, for any support issues, problems or change requests across a wide range of supported applications, both internal and external
Work closely with functional users, IT and vendor representatives to improve and/or resolve issues with applications
2-4 years' of HRIS or systems or reporting experience

Senior Analyst, Hris Resume Examples & Samples

Participate in HR technology initiatives by assisting with business requirement gathering, business process review, project management, testing, training, documentation development, communication and business configuration
Demonstrated experience managing Global HR projects which impacted multiple systems, processes and/or third party administrators
Ability to manage change effectively, always mindful of technology, business processes, and systems implications
Experience in requirements gathering, fit gap analysis, design, test case creation preferably in Human Resource Information System (HRIS)
Ability to collaborate globally with business leaders and HR team
5 - 8 years hands on experience with Global HRIS solutions required
2 - 3 years Workday solution experience required
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Analyst, Hris Resume Examples & Samples

Participate in the regular review and prioritization of HR systems projects
Perform Workday administration functions including table configuration, data loads and maintenance
Serve as the subject matter expert on the Workday solution, including HCM, performance, benefits, time tracking, absence management, advance compensation, projects and recruiting
Develops, executes and documents audit and quality control processes for maintaining data integrity and security of HR systems
Identifies and resolves complex production system inquiries
Acts as a liaison between HR and business units to facilitate problem resolution, system modifications and enhancements
Plans, executes and manages multiple HR related projects of varying nature including system upgrades and new software acquisitions
Develop, document and implement global procedures that provide consistent processes; create user guides and checklists for functional practitioners
Work with functional experts to produce formal configuration requirements documentation
Configure HRIS solution to meet business needs, following standard software development lifecycle
Analyze software releases to assess impact of new features
Develop and execute unit and system integration test plans
Assist with the definition of system processes and standards
Demonstrated critical thinking and analytical skills are required; ability to apply systems knowledge to troubleshoot and analyze new issues is critical
Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
Must be detail oriented with high degree of accuracy and have the ability to thrive in a fast-paced environment where multi-tasking and prioritizing is necessary
Must be a self-starter, able to work independently with a proactive working style
3- 6 years hands on experience with Global HRIS solutions required
2 - 3 years’ Workday solution experience required
Experience with HCM implementation projects, as well as on-going maintenance of HCM business processes / technology, preferred
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint)
Experience in report writing (SQL) a plus

Analyst / Senior Analyst Hris Resume Examples & Samples

Bachelors Degree in business related area of concentration
3-5 years of analytical experience, preferably in HR technology or analysis
Demonstrate well-developed strategic thinking and a customer service orientation
Must possess a strong ability to communicate with all levels of the organization, including senior management, both verbal and written
Must be flexible with the ability to manage multiple projects simultaneously/effectively and work in a fast-paced, changing environment with continuous attention to detail
Able to prioritize workload, assume responsibility for work and follow through to completion
Well-developed ability to quickly understand enterprise and business segment objectives
Some travel may be required

Senior Analyst, Hris Resume Examples & Samples

Lead and plan larger and more complex sections of HRIS projects (e.g PeopleSoft implementation-projects, menu set-up in system) applying functional knowledge
Conduct complex analysis, design, evaluations, modification, testing and implementation of multiple systems across functional areas
Provide design input to configure, build forms, validate work flow, and create more complex custom reports in multiple systems (e.g. PeopleSoft, Taleo)
Analyze current work processes and determine solutions utilizing system applications, business process and technical knowledge
Create complex ad hoc queries with multiple joins utilizing multiple data analysis tools (e.g SQL)
Troubleshoot data errors and perform root cause analysis, and propose and implement solutions having broader organizational impact
Perform specialized uploads and base table data, and anticipate impact of new organizational changes on processes and systems
Participate with cross functional teams to represent HRIS and propose solutions impacting organizational projects and alignment
10 years previous related Human Resources experience required
Proven expertise in usage of MS Office Suite and HRIS systems (e.g, PeopleSoft)
Strong large-scale project management experience required; PMP Certificate preferred
Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Strong leadership skills with demonstrated ability to influence change
Proven success adhering to and leading project schedules and managing more complex sections of projects
Ability to calculate intermediate figures such as percentages, discounts and/or commissions
Extensive understanding of organizational structures, changes and impact in HRIS system, business processes, and systems implications
Extensive knowledge in technology, trends, and systems
Extensive knowledge of financial terms and principles
Excellent problem-solving, organizational, analytical and critical thinking skills
Experience utilizing Structured Query Language (SQL) or related database management system
Proven experience with two tier access
Strong leadership skills and ability to influence change
Ability to manage change effectively while mindful of technology, business processes, and systems implications
Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects
Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations

Analyst Hris Resume Examples & Samples

Consults with end users on basic to mid-level reporting solutions. Determines how data can be used to support client reporting needs and business decisions
Queries or extracts data from the HR repository, utilizing the Business Objects tool. Modifies and calculates data in Excel. Downloads data into Microsoft Excel or Access to perform specialized formatting, analysis and processing of reports
Performs routine data quality checks to identify data problems and reports these to HRIS Management
Schedules, designs and executes standard and ad-hoc reports to retrieve data from the Employee Repository. Ensures data quality and usefulness of standard and ad-hoc reports in comparison with requests. Documents explanations of data and implications of data analyses to users expressing and interpreting technical terminology to non-technical customers
Analyzes HR functional area data. Makes recommendations based on analysis and trends that help lead company initiatives and programs for HR division
Analyzes and compares historical data and makes recommendations. Creates, prepares and presents various reports to upper management and department on HR division data, trends and results
May compile and analyze external and internal data from multiple systems and resources to provide fact-based guidance to the decision-making process within HR and the business at large. May conduct basic analysis and researches and communicates internal and external best practices. May prepare benchmarking data for the HR department as appropriate
Executes test scripts for testing of new data elements and releases; documents and analyzes test results
Provides support to end-users through system configuration and recommendations to enhance user experience
Performs systems configuration support and coordination of systems functionality testing
Guides troubleshooting of system and coordinates implementation and releases
Documents and prepares test plans and evaluates new releases to ensure objectives are met
Bachelor’s Degree and at least 1 year of experience analyzing and reporting data (i.e., Human Resources data, financial analysis, data integrity) OR a High School Diploma / GED and at least 4 years of experience analyzing and reporting data (i.e., Human Resources data, financial analysis, data integrity)
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Willing to travel up to 5% of the time for business purposes (within state and out of state)
Experience utilizing basic level skill in SQL (for example: build queries, add, modify, and delete data; create and maintain tables, query and update databases using SQL statements, etc.) or other report-writing applications (i.e. Business Objects, Cognos, Crystal Reports)
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show)
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)

Analyst, Hris Resume Examples & Samples

Serve as the technical point of contact to facilitate effective use of HR systems and data integration for HR team members and stakeholders
Work cross functionally with divisional business units to integrate data and ensure seamless data flow, and identify trends to aid in management decisions
Translate data into tailored presentations that identify trends, show impact, and allow for overall understanding by the intended audience
Manage benefits tables, compensation structures, and performance competencies
Work with the M & A team on necessary initiatives to ensure employee data is collected, validated and uploaded into HR systems (Workday) and manage any resulting data needs
Analyze data, information and systems problems by applying analytical skills to effectively communicate findings and design solutions using Excel, Access or other HR systems
Critically evaluate HR data requirements and issues, collaborate with users, and recommend solutions to various HR processes to improve operational efficiencies and identify issues or inconsistencies with data; escalate as appropriate
Create and maintain HR metrics and dashboards to reflect HR operations and performance in all major functional areas, standard HR reports and respond to data requests for ad hoc reports
Prepare and file all required annual compliance reports, for example EEO-1, VETS-100 and ACA related reports
Maintain the integrity of the HRIS by conducting regular audits, streamlining processes, increasing data integrity, assist with upgrades, and provide valuable guidance to the end users
Support execution of HR data projects by reviewing data requirements, creating test files, auditing results and troubleshooting as needed
1-3 years of experience in HRIS or related field
Experience with reporting systems
Self-driven, innovative thinking
Proven ability to prioritize in order to meet deadlines
Advanced knowledge of PowerPoint and Excel
Previous relevant internship/work experience using analytical skills strongly preferred
Ability to adjust to a fluid environment with competing demands and priorities

Senior Analyst, Hris Implementation Resume Examples & Samples

Strong understanding of HR and IT functional requirements and variations across business units and geographies
Strong project management skills – status reporting, escalation, communication, etc
Ability to regularly work non-standard US time zone hours to support global testers
Strong understanding of system architecture globally and variations by geography
Understands functional context and business case for each interface and basic troubleshooting
Experience leading data conversion efforts for a global HR project

Analyst, Hris Technology Resume Examples & Samples

Serve as first point of contact for HR system related issues including working directly with vendors for resolution
Participate in the various development lifecycle activities in the implementation of system upgrades; collaborate with functional team members and various vendors to coordinate application of upgrades, provide support configuration of enhancements including updates of existing documentation
Maintain and track issues and provide updates as necessary
Conduct basic system and security configurations, track and coordinate configuration changes across systems and ensure all test and production environments are in sync
Serve as the subject matter expert for system enhancements, upgrades and any special projects. In addition, work with Technologies to ensure all required project documentation is updated and approved in a timely manner
Must have system administrator, technical knowledge of technical development lifecycle, working knowledge of database and table structures
Ability to work independently and in a team environment across both business and technology
Minimum of 3 years’ experience working with various HR technologies including recruiting technologies and core HCM technologies
Detail oriented and a problem solver with the ability to interpret data into actionable recommendations
Project management and business analyst experience preferred
Knowledge of Agile methodologies preferred

Analyst Hris Resume Examples & Samples

Collaborates, consults and partners with business owners regarding business needs and effectively discuss technical and resource availability. Translates business needs into technical requirements utilizing standard HRIS process models in order to support HR Business requirements
Continually monitoring HR information needs and acts as a liaison and technical advisor in the design of new functionality, enhancements and/or the modification of HR systems to meet changing business requirements
Provides technical, operations, and training support to users of HRIS through documentation of processes, and delivering end user training in an understandable context for all levels of users, and communicating changes to business requirements or enhancements or production issues to IT, Payroll, HR and other affected parties
A completed Bachelor's Degree is preferred in Computer Science or related technical degree. 5 years related experience required
Progressive functional SuccessFactors experience with Compensation, Variable Pay, Performance and Goals, Development Plan, Calibration, Learning Management, Recruiting, Onboarding, Employee Central and/or Succession Planning highly preferred
Hands-on ERP experience required, SAP preferred. Experience with SAP HCM modules including OM, PA, ESS and MSS is strongly desired
Ability to work well and communicate with employees at all levels throughout a global organization. Strong attention to detail, and the proven ability to take initiative, make independent decisions, exercise sound judgment and develop creative solutions
Demonstrated ability to lead and organize cross-functional teams
Significant experience, knowledge and expertise in business systems analysis and design and project life cycle methodology, best practices and processes
HR Systems development, implementation and project management experience, preferably in a corporate global environment
Ability to work flexible schedules including some early mornings, evenings and weekends
Basic understanding of SAP HR security roles and how combined security roles impact user access is desired

Analyst, Hris Resume Examples & Samples

Performs analysis of HRIS systems by researching and identifying the root causes for data problems such as system limitations or design, user error or lack of standard procedures for accurate ongoing administration of HRIS systems and reports
Monitors and supports ongoing maintenance of HRIS external applications including needs analysis, project planning, requirements specification, vendor selection, customization, testing, training and implementation, within the IT and HR Business established guidelines results to facilitate information flow between HR systems and external systems
Recommends, tests, trains, documents, implements and plans for all improvements, enhancements, and new applications to various HR systems, while promoting standardization and best practices across regional business
Provide relevant information through the training and support of HR users in the development of complex ad hoc reporting and other analytical activities leveraging business intelligence software to the fullest potential
Perform internal and external system audits to ensure data integrity and efficient processing of HR data. Develop business rules to clean and validate data to maintain ongoing data integrity
Manage data loads requests by performing data scrubbing before data loads and data validation after its completion
Interpersonal Savvy
Creativity
Peer Relationships
Integrity and Trust

Senior Analyst, Hris Resume Examples & Samples

Provide first-level support to end-user community for assigned applications. End-user application support includes
Review questions received from end-users in e-mail inboxes or via voicemail
Analyze questions or requests and determine appropriate next steps. Follow-up for additional information if needed
Troubleshoot complex issues, determine root cause, and resolve
Provide training to end-user community as needed
Maintain agreed upon service levels
Assist in the review and implementation of new applications and/or enhancements to existing applications
Collaborate with functional and technical team members to ensure a stable and well-functioning application
Test new applications and/or enhancements to existing applications. Author test scripts for both positive and negative testing. Execute tests and troubleshoot errors to determine root cause. Work to resolve issues
Maintain and support a variety of reports or queries utilizing appropriate reporting tools. Assist in development of standard reports for ongoing customer needs
Help maintain data integrity across HRIS portfolio of systems / applications
Support configuration of HRIS application based on functional requirements for cloud-based
Maintain knowledge of current industry thinking and trends, and regularly communicate thought leadership in this area as necessary
Support the continued development of HRIS methodologies, tools and best practices within the company
3 to 5 years of HR / HRIS / technology experience
Experience gathering and documenting business and functional requirements
Interest and passion for career development in the field of HR and/or HRIS
Must have experience using and configuring different ATS systems-specifically TALEO
Knowledge of SuccessFactors, SAP HCM preferred

Analyst, Hris Resume Examples & Samples

Creates and maintains employee, retiree, and contingent worker records in the Company’s Oracle HCM system
Bachelor’s degree in business, information systems, human resources, a related discipline field or equivalent experience
4 years of related experience with ADP (Enterprise V5, ADPR, eTime,
Working knowledge of MS Office Suite and HRIS systems
Demonstrated ability to develop and maintain effective working relationships
Ability to influence without formal authority
Ability to make routine decisions in accordance with departmental policies and procedures
Ability to solve problems related to computer system software and operations

Analyst, Hris Resume Examples & Samples

Bachelor degree in IT, or equivalent work experience
3 – 5 years progressive exposure in HRIS
Experience with Workday HCM/Payroll/Time Tracking preferred

Successfactors Analyst, Hris Resume Examples & Samples

Assist department staff with technical issues related to the use of HRIS systems
Review processes and procedures to implement changes to improve department performance and service levels for Performance Appraisal process, Succession, and Development
Assist staff in the creation of queries to select and compile information from the HRIS system as needed
Participates in meetings to perform analysis of change requests and/or recommendations and translates into proper business system requirements
Create ad hoc reports in SuccessFactors
Assist in the review, testing and implementation of modules in SuccessFactors
Assist in HRIS design, development, and creation of training guides for all users
Perform other job related duties as assigned
Previous experience with SuccessFactors talent management systems to include Performance Management, Goals, Development, Succession, and Employee Profile/PeopleProfile modules
Considerable knowledge of SuccessFactors operations and computer systems analysis
Considerable ability to develop and maintain effective working relationships with employees
Possess good communication skills both orally and in writing
Demonstrate accuracy, thoroughness and strong attention to detail
Ability to maintain discretion and work with sensitive/confidential subject matter required
Ability to be self-motivated and work independently

Systems Analyst Hris Resume Examples & Samples

Acting upon and resolving all queries and quickly escalating any technical issues that need further investigation
Developing excellent communication links with the business and team members
First port of contact with HR, stakeholders and business, managing the shared inbox for HRIS
Working the HR operations team to develop the system and embed global business processes using technology as a platform to best meet the organisational needs
Systems administration tasks, including data uploads, data cleansing and workflow design
Developing and producing regular management information reports for the business
Developing training and guidance materials and deliver training to system end users throughout the business
Working with third party vendors to suggest, develop and implement functionality to meet the business needs
Designing and running test scripts for new system functionality
Experience and ability to work confidently with systems
The ability to sensitively deal with highly confidential information and data
Well-developed written and verbal communication skills
Ability to plan, prioritise and ultimately deliver in a busy environment
Experience of using Excel to produce reports and analyse data is essential
A keen and proactive approach
HR/Payroll/L&D/Recruitment administration experience highly beneficial
Experience working with HRIS’s (Ideally but not necessarily Success Factors)
Any other exposure to Cloud based HR systems
Experience of testing – e.g. creation of test scripts
Experience of working in a customer focused environment

Analyst, Hris Resume Examples & Samples

Bachelor’s Degree in Human Resources of Business Degree
Project Management PHR/SPHR Certification
3 – 5 years HRIS or HR Generalist. Experience in automation, efficiencies and project implementations
Solid understanding of HR processes and data. Basic understating of HRMS database design, structure, functions and processes. Experience with database tools
HRIS Infrastructure / HRIS Software Applications (Lawson, ADP, Cigna, Kronos, Cornerstone). Proficient in MS Office products (Word, Excel, PowerPoint)

Analyst, Hris Administration Resume Examples & Samples

2nd level support of WD issues, troubleshooting issues and solving escalated items
Data auditing for accuracy
Support/troubleshoot integrations between WD and other systems
Security maintenance including creation of new security roles
Cross-departmental support- support all departments that utilize our HR systems
Act as a liaison between end users, functional teams and IT
Liaison with the Teammate Support Center to address issues and assist with training
Develop and maintain functional/user documentation
Assist in identifying organizational needs and system requirements
1 year HCM experience (preferably Workday or PeopleSoft)
2 years HRIS experience preferred (or other SaaS Experience)
Intermediate/Advanced MS Excel Skills

Senior Analyst, Hris Resume Examples & Samples

Enable the Human Resources function to optimize business outcomes using technology solutions by acting as a liaison between the business and Global Information Systems
Provide business process functional support to the payroll team to resolve complex processing issues
Participate in the review of new functionality for each system release and in the implementation and testing of the release
Partner with vendors on data accuracy, troubleshooting and business process changes
Maintain business process documentation
Manage setup of system content, including loading and testing of new content
Identify opportunities for improvements to how the application(s) are used (which would be raised to the broader HR Operations (HR Ops) leadership for continuous improvement)

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