Applications Support Lead Resume Samples
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Applications Support Lead Resume Samples
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M Bode
Mac
Bode
599 Stehr Square
Los Angeles
CA
+1 (555) 914 6355
599 Stehr Square
Los Angeles
CA
Phone
p
+1 (555) 914 6355
Experience
Experience
Los Angeles, CA
Applications Support Lead
Los Angeles, CA
Wintheiser-Turner
Los Angeles, CA
Applications Support Lead
- Weekly Service Delivery Reports & Monthly status reports (one per portfolio). Service Delivery reports include the details like Production failures and incidents, planned patch implementations, planned release status, Issues and risks, effort and schedule consumption. The Monthly status report include details at portfolio level pertaining to Issues and risks, Action Items and follow ups, Status of Major releases, Appreciations received by team, Effort and schedule consumption, detailed analysis of SLA status, Work assignment and Effort classification and analysis
- Coordinate weekly stakeholder sessions to review, analyze and improve services. Ensure that SLA's are continuously met or exceeded. Identify gaps in services and support
- Participate in Change Management, Release Management and other enterprise wide efforts and provide guidance by analyzing current system to support the release
- - Eager to take ownership of work, have real business impact, overcome obstacles and take it through to completion, working as part of this team and collaborating with a much bigger community of developers sharing the technology and code base
- Work with management to determine and understand Key Performance Indicators, Service Level Agreement Metrics
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
Philadelphia, PA
Applications Support Lead-production Management
Philadelphia, PA
O'Kon Inc
Philadelphia, PA
Applications Support Lead-production Management
- Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
- Ensures monitoring alerts and systems events are assessed, prioritized, and managed
- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
- Drives development and adherence with Service Level Agreements (SLAs) for the unit
- Assures Operations Run Book and other knowledge management documents are up to date
- Drives the implementation and adherence to incident, problem, and change management processes
present
Detroit, MI
Applications Support Lead-VP
Detroit, MI
Lehner-Jacobson
present
Detroit, MI
Applications Support Lead-VP
present
- Works with Change Management/ Release Managers on the evaluation of change events
- Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
- Develops and maintains process and procedure documentation (knowledge management)
- Hands-on Support Manager & day to day management of the Application Support staff in the region
- Develops and distributes performance metrics for core services and reporting for the unit
- Ready to work in shifts starting as early as 6AM
- Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Northern Illinois University
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
- Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
- Ability to multi-task /change focus quickly
- Strong problem solving skills and ability to make swift, sound judgments
- Strong knowledge of relevant applications and development of life cycles
- Ability to pass parameters to a Control M job (Auto edit/set variables)
- Good analytical and problem solving skills that are coupled with strong communication
- Proven ability to be effective under pressure and willing to take personal responsibility and accountability
- Strong leadership skills and ability to influence across multiple job families
- Flexible and adaptable to quick changing environment(s)
8 Applications Support Lead resume templates
Read our complete resume writing guides
1
Applications Support Lead Resume Examples & Samples
- At least 10 years organizational management experience, managing teams of equivalent size
- At least 10 years experience working with global and diverse teams
- At least 10 years leadership skills, drive for continuous improvement
- At least 10 years experience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components
- Excellent communication skills, particularly verbal skills
- Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-headed and composed
- Flexible and adaptable to quick changing environment(s)
- Strong problem solving skills and ability to make swift, sound judgments
- Ability to attract, develop and retain talent
- Application Development background a plus
2
Applications Support Lead-risk Finance Technology Resume Examples & Samples
- Bachelor's degree in Computer Science or related technical or business area
- WebLogic — Application Server experience/administration
- Strong technical documentation skills
- Develops and maintains process and procedure documentation (knowledge management)
- Business Continuity/Disaster Recovery — Familiarity with approaches & procedures
- Solid project management skills, especially in a cross-functional environment
- Experience working in a relational database environment (e.g. ORACLE, DB2)
- Knowledge of application/tool/infrastructure log management function
- Understanding of business process reengineering and business modeling concepts, business systems development and analysis
- Influence and negotiation skills
3
Applications Support Lead-risk & Finance Tech Resume Examples & Samples
- Scripting & Configuration — UNIX shell or other system level scripting, SQL scripting
- INFORMATICA — Application Server experience/administration
- Ability to forecast IT Services based on business requirements and demand
- Supports Disaster Recovery Tests
- Aligns with business strategies, goals, and objectives
- Assists in translating business requirements into proposed IT services & solutions
- Develops and distributes performance metrics for core services
- Designs & implements customer satisfaction surveys and measurements as assigned
- Network — Familiarity with general network concepts/devices and troubleshooting techniques
- Distributed systems — application servers, web servers, messaging systems, web-based systems
- Development Process & Methodologies — Familiarity with software development life cycle
- Business knowledge — Knowledge of financial industry, investment banking and its systems
- Incident management skills and experience
- Knowledge of Incident, Problem and Change Management processes and tools
- Experience using SQL for support analysis and incident resolution
- Effective communication, both phone and written correspondence, and the ability to generate documentation
- An understanding that the position requires a resolution of the issue that occurs after-hours at times, requiring participation in an on-call rotation
- Ability to multi-task and prioritize work effort
- Solid experience in documenting requirements and technical specifications
4
Applications Support Lead, VP Resume Examples & Samples
- Knowledge of MDS client applications
- Technical appreciation of Web Based Technologies
- Technical appreciation of Desktop Packaging Technologies
- Technical appreciation of Database capabilities
5
Cib Tech Production Management Investor Services Applications Support Lead Houston Resume Examples & Samples
- Managerial experience - expected to be able to manage and direct the work of others through
- Special Expertise (technical or product) - show mastery of the area, delivered significant
- Product/function knowledge (Operations only) - within current area of expertise is considered
- Financial Performance
- Technical Experience
- Bachelor degree in Information Systems, Computer Science or a related field
- 4 - 7 years of work related experience in the IT field or an equivalent combination of education and work experience
- Knowledge of Collateral Management would be beneficial but not required
- ITIL Certification is beneficial but not required
- Informatica Power Exchange strongly desirable
- Business Objects experience strongly desirable
- Strong UNIX knowledge required
- UNIX shell scripting and/or Perl(advanced)
- Experience with Oracle or other relational database including SQL, Stored procedures/views
- Experience with Java technologies Java/J2EE
- MQ Infrastructure exposure
- Experience with system monitoring tools
- Experience creating automation tools
- Problem Solving Skills - natural inclination towards problem resolution
- Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations
- Partnership - Build relationship with Release Management, Application developer community and Infrastructure teams
- Energy and drive are key factors along with the ability to multi-task
- Drive to continuously improve the existing technical environment
6
Equity Derivatives Front Office Applications Support Lead Resume Examples & Samples
- Support the EDG business function through provision of high quality L1 and L2 support to the business and stakeholders
- Team management responsibilities for staff based in both London and Glasgow
- Act as first point of contact for escalation and incident management for all incidents affecting EDG
- Regular liaison with senior business leaders
- Act as an escalation point at the weekends and out of hours
- Previous experience in working within a L1 support environment
- Past experience of managing a medium to large sized team
7
Applications Support Lead Resume Examples & Samples
- Drive continuous improvement across the CB application landscape
- Coordinate weekly stakeholder sessions to review, analyze and improve services. Ensure that SLA's are continuously met or exceeded. Identify gaps in services and support
- Act as the primary point of escalation and accountability for technology service delivery
- Partner with Resource Managers, Distributed Computing technical staff, Database Management technical staff, and other stakeholder teams
- Management of offshore-onshore coordination with service managers, higher management & key stakeholders to ensure continuity and smooth execution of offshore deliverable & focus on tasks at critical path
- Weekly Service Delivery Reports & Monthly status reports (one per portfolio). Service Delivery reports include the details like Production failures and incidents, planned patch implementations, planned release status, Issues and risks, effort and schedule consumption. The Monthly status report include details at portfolio level pertaining to Issues and risks, Action Items and follow ups, Status of Major releases, Appreciations received by team, Effort and schedule consumption, detailed analysis of SLA status, Work assignment and Effort classification and analysis
- No fear mindset – ability to move forward with objectivity, logic and savvy
- Equal comfort with driving success within a direct leadership or matrix leadership situation
- Feeling of personal accountability for all areas in scope. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
- Understanding the technical environment - be familiar with the basic hardware and software building blocks of the environment. Need to be familiar enough to lead diagnostic discussions and help drive the technical teams to the root issue
- Establishing & Monitoring the Processes for Issue Management, Change Management and Quality Management
- Bachelor degree in Computer science /Electronics engineering
- Minimum fifteen years of experience in Banking & IT industry
- Minimum ten years of working experience with JPMC LOBs
- Six + years experience working as project manager
- Outstanding interpersonal & communication skills with experience across diverse teams - business and technical
- Five + years experience successfully integrating onshore/offshore vendor partners into an optimal operating model
- Five+ years of complex matrix program execution
- Five + years experience of managing L1/L2 based Production & Non-Production support projects
- Strong overall breadth of technology background with hands-on knowledge of multiple infrastructure components
- High-priority in-flight P1 Incident management and communication skills
- A solid understanding of the JPMC release & change management process, principles and methodologies
- Exceptional leadership and staff development skills with prior team management experience
- Strong understanding of overall technology industry trends
- Experience with matrix team technology management/leadership
- Highly skilled at systems analysis and review
- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
- High awareness of current information security, control issues and trends
- Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management
- PMP or CSM is an additional advantage
- Ability to blend strategic thinking and tactical delivery of solutions
- Ability to work under pressure of multiple projects and deadlines
- Ability and desire to work in a team environment
8
Applications Support Lead Resume Examples & Samples
- Problem Management and Root Cause Analysis for issues that impacted Production
- Educating and training new team members and support staff on Production Assurance process
- Seeking experienced individuals with Problem Management and Root Cause Analysis working on issues that impact Production
- Qualified candidates will have experience educating and training new team members and support staff on Production Assurance processes and procedures
- 5-7 years of experience in a problem management or incident management role
- Must have advanced troubleshooting skills, problem analysis and resolution skills
- Experience with a broad range of client-server systems and applications, including hardware and software configurations, clustering technologies, complex storage technologies and multi-domain systems is a plus
9
Applications Support Lead-VP Resume Examples & Samples
- Must have Bachelor's degree from an accredited college/university
- 8+ years of relevant technical experience required
- Proactively supports knowledge sharing within the Application Service Delivery team
10
Applications Support Lead Resume Examples & Samples
- Experience in performant, large-scale system development in an object-oriented or functional language such as Python, Java, C++ or C#
- Excellent interpersonal skills to interact confidently and credibly with business users, to understand and agree business requirements and their prioritisation
- Team leadership experience or the willingness learn and to be a team lead
- Follow-the-sun support model, experience working across multiple time zones
- Business Continuity Testing Knowledge - Intermediate/Advanced
- Technical Problem Resolution - Basic
11
Applications Support Lead Resume Examples & Samples
- Operational and incident support (L1/L2)
- Code change deployment
- Hygiene and patch management support
- Application and performance testing
- Certificate management
- Batch process and capacity monitoring
- Audit and security compliance
- “Can Do” mindset – ability to move forward with objectivity, logic and savvy
- Experience with a broad range of client-server systems and applications, including hardware and software configurations, clustering technologies, complex storage technologies and multi-domain systems
- Windows / Active Directory
- Unix / Keon / Unix scripting
- Microsoft Excel / Powerpoint / Word / Sharepoint
- SQL / Oracle connectivity
- IIS / Websphere configurations
- Application Load Balancing
- Global and DR Pairs
- Digital certificate life-cycle and installation
- Confluence and SVN usage
- Control-m batch operation
- Operating system patching
- Performance / capacity tuning
- Backup/restore operation
- 15+ years of experience in Banking & IT industry
- 7+ years experience of managing L1/L2 based Production & Non-Production support projects
- 5+ years experience successfully integrating onshore/offshore vendor partners into an optimal operating model
- 5+ years of complex matrix program execution
- High-priority incident management and communication skills
- Strong monitoring, analytical and escalation skills
- Strong debugging and trouble shooting skills
- Strong technical documentation and organizational skills
- Experience in supporting Web based applications
- Ability to work on a shift rotation in a 24x7 support environment
12
Applications Support Lead Resume Examples & Samples
- Manages the application support personnel (employees and contractors) assigned for the team
- Interacts with peer groups and other senior level executives as needed in delivering the objectives for the production operations unit assigned
- Experience understanding Monthly performance metrics
- Ability to forecast IT Services based on business requirements and demand
- Proven ability to be effective under pressure and willing to take personal responsibility and accountability
- Good analytical and problem solving skills that are coupled with strong communication
- Database: ORACLE, or SQL server and Database optimization
- Programming languages: Java
- UNIX/Linus administration skills
- Database administration skills
- Monitoring Tools (Geneos, Ausotsys etc) knowledge
- Maven, Subversion, Jenkins, Sonar
- Application Server : Tomcat
- Java WEB Service, Soap
- Bachelors degree in computer science, information systems or related field along with a minimum of 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents
- 8-12 years of IT management experience with background in application development and/or production support operational experience and Environment Management
- Minimum of 3 years experience with help desk ticketing (such as Peregrine) and change control systems
- Develop automation scripts/tools to perform regular tasks
- Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives
- Identify process simplification opportunities for overall reporting environment. Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency
- Experience with Linux, hands-on experience with security or monitoring products like Wily, Geneos, ConQuest etc
- Technical understanding of large enterprise environments
- Functional understanding of database structures such as SQL and Oracle
- Experience managing geographically distributed and culturally diverse work groups with strong team management
- Strong execution focus, ability to push for progress, confidence to speak up/ push back and know when appropriate to escalate
- Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
13
Applications Support Lead-VP Resume Examples & Samples
- 12+ years of past experience in electronic trading
- Basic understanding of OOP concepts
- Clear Database concepts
- Sense of urgency while solving problems
- Ownership attitude towards closing issues to completion
- Disciplined approach to documentation of problems and maintaining FAQ
- Ability to transcend geographic barriers and work with global teams persistently
14
Applications Support Lead Resume Examples & Samples
- Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
- 10+ years of Application Development work experience throughout the entire project lifecycle
- Proven experience in incident/problem management
- Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
- Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process
- Experience working with geographically distributed and culturally diverse work-groups
15
Applications Support Lead Resume Examples & Samples
- Primary role will be to be responsible for the technical support of five mainframe legacy applications
- Take a lead technical role to drive the team toward process improvements and cost savings
- Be able to resolve issues E2E through resolution and root cause analysis
- Remove obstacles to facilitate the team’s success
- Ensures all SLA and deliverables are met across all mainframe applications
- Ensures knowledge share amongst the team and all team members are trained across multiple apps
- Communicates clearly, is articulate and can lead meetings
- Works independently of manager
- Production support will be 7 x 24 hours, weekends and evenings are on-call
- Be able to multi-task effectively to accomplish deliverables on a timely basis
- 4 – 6 year of IT systems/application support/development experience
- Microsoft Excel, Power Point and word are required skills
- Experience perform production readiness procedures
- 2 – 5 years experience with the following tools/languages; Cobol, JCL, Xpediter, Changeman, Endevor, IPAM, ITSM, SFTP, NDM, Syncsort, CA7, Zeke/Zebb, MQ, VSAM, ACF2, SAR
- Experience creating or modifying job transfer JCL such as NDM, File Mover, SFTP
- IT/Computer Science degree or equivalent work experience
- JPMC Legacy standard & protocols knowledge is a plus
- Windows knowledge is a plus
- Business Analysis and/or Financial knowledge is an asset
- Masters in Computer Science is a plus
16
Applications Support Lead-production Management Resume Examples & Samples
- Interacts with peer groups, Director level executives and other senior level executives as needed in delivering the objectives for the production operations unit assigned
- Ensures monitoring alerts and systems events are assessed, prioritized, and managed
- Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
- Ensures team complies with JPMC standards, regulations, and corporate requirements
- Performs 1st and 2nd level support for application and platform incidents as needed
- Builds and maintains strong relationships with JPMC technology teams and business partners to identify process improvement opportunities
- Collaborates with JPMC technology teams and business partners to understand application functions and related downstream processing components
- Ensures Business Continuity objectives are met
- Oversees compliance with administrative practices and objectives
- Creates working environments that supports cultural variability and utilization of global resources
- A strong application development background with a solid understanding of development methodologies
- ITIL Incident management life cycle skills and experience
- Bachelors degree or educational equivalent
- Minimum of 5 years relevant production support and incident management experience
- Minimum of 1 years experience with help desk ticketing (such as Peregrine) and change control systems
17
Applications Support Lead Resume Examples & Samples
- Responsible to support process improvements to continuously improve the stability and performance of the applications
- Identify system bottlenecks and opportunities for processing improvements
- Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
- Strong sense of ownership -Feeling of personal accountability for all areas directly or indirectly supporting the business/service area for which they are responsible. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
- Leadership -Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed
- Self Directed -Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders
- Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
- 10+ years of professional experience in the field of information and technology
- 5+ years of experience in Data Management/ data warehouse
- Experience in developing and designing of ETL methodology for supporting data transformations using Informatica /Ab Initio
- Experience with Linux platforms, Unix Scripting
- Experience in using BI tools such as Business Objects and/or Tableau
- Knowledge of open source tools and utilities
- Experience in leading teams
- Experience with Hadoop and/or NoSQL technologies is a plus
- Experience with High Performance Computing and/or Grid Computing is a plus
18
Linux SQL Applications Support Lead Resume Examples & Samples
- Support applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
- Maintain strong relationships with various other support teams as well as business users
- Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
- Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the production management group
- Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability
- Support application release deployment activities into the production environment
- Develop strong technical expertise in associated applications to understand the end to end transaction flows of applications across the production domain
- Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure
- Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
- Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support
- Familiarity with the Unix and Windows Operating system and environment
- Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications
- UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
- Database skills (Sybase, Oracle, ,MSQL) including SQL and Stored Procedures
- Windows skills
- Experience with application support peripherals a plus
- Geneos, Autosys
- Knowledge of java based application development a plus
- Self starter with confidence to drive issues through to completion in highly pressured environment
- Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
19
Applications Support Lead Resume Examples & Samples
- Liaise between business and technical teams starting from requirements/design/solutions to implementation
- As a Subject Matter Expert on Control-M batch automation and NDM transmissions advise/guide architecture and solutions team to select the right design
- Review and provide feedback on architecture/design/requirements with multiple ongoing projects and releases
- Support and maintain Control-M and NDM automation platform Infrastructure for Production and Disaster recovery
- Provide solutions for ad-hoc/on demand problems involving production and non production issues with automation and infrastructure changes
- Participate in Change Management, Release Management and other enterprise wide efforts and provide guidance by analyzing current system to support the release
- Assess the work inflow, distribute and communicate technical considerations to the team effectively and ensure smooth and successful Production Delivery
- Review work queue for new Control-M and NDM requests or enhancements to existing functionality
- Ensure Control-M and NDM project requirements are sufficient, and if not, provide feedback to client with specific additional requirements to complete the activity
- Review change requests and required dates for acceptance or collaborate with client for date recalibration
- Create and Test Control-M jobs and NDM scripts in Non Prod environments before migrating to Production
- Responsible for peer reviews of Control-M jobs and NDM scripts to ensure they meet Production standards and requirements
- Review Incident (Peregrine) queue for incident tickets requiring L3 Control-M or NDM team involvement
- Collaborate with production support teams (L1 and L2) to provide necessary information to document change for issue resolution
- Update required documentation for Control-M/NDM processes and mentor less experienced peers on Control-M/NDM best practices
- Minimum of 5 years experience using Control-M and NDM on Windows and Unix platforms (not mainframe)
- Minimum of 5 years of windows experience, Unix Shell scripting and Windows Batch scripting
- Minimum of 5 years of hands on experience on Unix system support
- Minimum of 5 years experience using BMC Control-M technology and IBM Connect:Direct transmission protocol
- Minimum of 2 years experience in Control-M Agent installation/configuration and NDM infrastructure
- Bachelors degree in Computer Science and minimum 5+ years of experience with Control-M Automation and NDM transmissions
- Ability to use/create Control-M calendars according to scheduling requirements
- Ability to create new jobs in Control M on Unix and Windows platforms (not mainframe)
- Ability to pass parameters to a Control M job (Auto edit/set variables)
- Ability to create Alerts/post processing according to requirements
- Ability to create job dependencies
- Experience with the Control M desktop and Enterprise Console (different versions)
- Experience with how to troubleshoot and interpret sysout logs for Control-M issues
- Solid understanding of the Unix and Windows environments
- Understanding of File Watcher, AFT and File transmission process
- Hands on experience with NDM/Connect Direct 4.4 on Windows and Unix
- Experience in Visual Basic Scripting, Unix Shell scripting and Windows Batch scripting
- Hands on experience on file transmissions using FTP, SFTP/SSH
- Experience in integrating Batch scheduling and file transmissions using BMC Control-M and NDM
- Knowledge and/or experience in Data center moves
20
Applications Support Lead Resume Examples & Samples
- Deliver and maintain effective support for data ingestion, replication and integration applications
- Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
- Maintain documentation against best practice policies to ensure knowledge retention and continuous learning. Establish runbooks
- Design and deliver tools which will monitor and diagnose problems (dashboards, reconciliation, use of SPLUNK, custom build over other web monitoring utilities)
- Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams and business users and define/track remediation actions to close
- Learn Cassandra and support deployment of DDL
- Experienced resource manager with strong technical skills and a proven track record of service delivery on large, complex applications
- Knowledge of DB2 and Cassandra and strong SQL skills required
- Knowledge of message-based technologies such as MQ required
- 3+ years of experience in managing application support or development teams
- 3-5 years of experience in UNIX/Linux environment
21
Applications Support Lead-VP Resume Examples & Samples
- Coordinates scheduling of personnel to ensure optimal and adequate shift coverage
- Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
- Develops and distributes performance metrics for core services and reporting for the unit
- Develops and maintains process and procedure documentation (knowledge management)
- Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
- Coordinates completion of “Fire Drills” or other team practices that drive increased team capabilities and results
- Experience using mainframe languages, tools & facilities: JCL, Changeman, Zeke, VSAM, Cobol, CICS, MQ, DB2, CA7, Endevor, and other TSO utilities
- Experience with mainframe data manipulation utilities (ie, FileAid, EZTRIEVE)
- Experience with NDM, MQ and FTP secure transmission protocols
- Advanced knowledge of computing systems, systems development practices, support and troubleshooting
- Experience with setup and tuning of application monitoring tools (Main View, BAM or similar)
- Knowledge (documentation) management experience
- Experience using a structured software development methodology in a large corporate or consulting environment
- 10 -15 years of IT management experience with background in application development and/or production support operational experience
- 5-7 years of Application Production Support Experience
22
Applications Support Lead Resume Examples & Samples
- Leading and guiding a team of support analysts regionally and partner with peers running regional teams
- Manage SLAs with internal and external teams as well as 3rd party vendors
- Implement continuous process improvement, including but not limited to, policy, procedures, production monitoring and business continuity (DR/HA/SR) activities
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
- BA/BS required or equivalent experience
- 3+ years of experience in managing global application support teams
- 1-3 years experience in data analysis, PLSQL, and T-SQL
- 3-5 years experience in UNIX shell, Perl scripting
- 1-3 years experience working with Websphere MQ platform
- Experience working with Messaging systems using JMS is a plus
- Experience working in financial services industry particularly in Consumer Banking area is a big plus
- Must be very detailed oriented and very organized
- Communicates openly and effectively in a manner consistent with the audience
- “Can do” attitude, which can identify problems, take ownership, and provide solutions
23
Applications Support Lead Resume Examples & Samples
- Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
- Troubleshoot technical issues (FAST, Tomcat, Apache, Weblogic, Peoplesoft, Oracle, OS related, etc..) or escalate and work with appropriate technology teams to provide solutions
- Support Sustained Resiliency, Disaster Recovery, and High Availability events
- Understand application code, work flow and business usage of application
- Understand the impacts of application based on seasonality of critical applications
- Reduce escalations to Level 3 based on incremental learning about applications
- 7+ years of relevant Information Technology experience with
- Masters Degree in Engineering
- Proven experience in incident/problem
- Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
- Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
- Technical knowledge including: SQL-Sybase and Oracle, Server - Wintel, Web logic, FAST, UNIX
24
Applications Support Lead Resume Examples & Samples
- Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert
- In depth Functional knowledge of the application(s) supported and interdependencies
- Database administration including tuning, altering and creating new tables as needed
- Ability to determine the priority and impact of issues and prioritize and act accordingly
- Ability to communicate with both technical and non-technical customers and vendors
- Must be able to tolerate frequent interruptions and simultaneous projects
- Bachelors degree in a Computer Science related field or 5+ years of progressive data center operations/technical support experience in an HP Non-Stop environment
- Minimum 5+ years HP Non-Stop/Tandem experience in a production environment
- Minimum 3+ years Pathway, Non-Stop SQL, TACL, Net-batch, OSS, Oracle, SQL and Visual Inspect experience
- Able to communicate clearly with internal customers in a non-technical manner
- Work closely with external vendors and service providers
- Bankcard processing related experience
- Tandem programming experience
25
Applications Support Lead Resume Examples & Samples
- Own thematic resolution of incidents caused by Changes. Finalize and drive rollout of the Critical Care Process across CIB Application Development and Production Management teams; design and rollout other change-related tactical/strategic improvements
- Manage monthly thematic reviews; execute analysis and research to identify thematic issues, uncover true root cause and prioritize problems for CIB resolution
- Own resolution of other thematic issues from analysis through implementation and closure
- Design and implement sustainable solutions to both tactically and strategically solve thematic issues
- Drive solutions by articulating value and influencing the CIB technology organization to adopt and implement proposed solutions
- Partner with technical SMEs to ensure that proposed solutions viably resolve issues and can be implemented
- Establish and implement standards and best practices to improve root cause analysis and action item quality for all incident RCAs
- Participate in process improvement to ensure the problem management function continues to advance up the maturity curve
- Actively design and manage personal improvement plan to set and meet individual performance goals
- A minimum of 5 years experience in Technology, Application Development and Infrastructure
- Strong data analytics skills and ability to consolidate data from multiple sources to communicate facts and solve poorly defined problems
- In-depth knowledge and understanding of Problem Management practices, skills and tools
- Broad understanding of technology frameworks across mainframe, midrange and distributed
- Strong oral and written communication skills, ability to communicate with senior Technology management
- ITIL training and certification preferred
- Committed to process improvement, LEAN and/or Six Sigma training a plus
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Applications Support Lead Resume Examples & Samples
- Minimum BS degree in Computer Science or Equivalent work experience
- Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
- Experience in Oracle, and SQL server databases is a plus
- Knowledge of windows server, active directory, group policy, OS
- Strong global team member, interaction with staff and clients to achieve business goals
- Intense personal commitment to mission, values, and goals of the organization
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Applications Support Lead-ctl-m Resume Examples & Samples
- Apply software design and development principles toward the implementation of scheduling integration
- Use effective research, solution analysis, concise documentation, effective written/verbal communication and problem solving skills
- Assist during DR testing of services
- Identify & Implement best practices
- Drive continual improvement initiatives
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
- Bachelor's degree in a computer related field and/or financial/accounting related field and a minimum of 2+ years software development/support experience
- Minimum of 2+ years of experience developing/supporting application with one or more of the following languages: PERL, Ruby, C, C++, Java, PL/SQL
- Ability to convert requirements from multiple sources into production quality applications with limited supervision
- You must also be self-motivated, results driven and able to effectively contribute in a team environment
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Applications Support Lead Resume Examples & Samples
- Provide Incident support upon escalation and drive problem resolution
- Provide input to Service Strategy
- Continual Process Improvement across the application portfolio
- This position will be focused on proactive analysis to drive down outage minutes, improve recovery time, improve monitoring and reduce time to engage
- Work with management to determine and understand Key Performance Indicators, Service Level Agreement Metrics
- Interface with Level 1, Development and Operations to understand known issues & implement proactive monitoring solutions and diagnose performance & stability
- Work with all areas of the corporation to identify, understand & adopt monitoring solutions as needed
- Provide escalated ticket/incident management for CCT supported applications
- Participate in defect management, issue tracking/trending
- Work with the vendor on any support cases to seek out and test resolutions
- Ability to learn new products and technologies outside of background experience
- Support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
- Strong proven Monitoring experience (Tivoli, SPLUNK, APICA, and APPDYNAMICS)
- Strong proven experience as a Subject matter Expert or Lead in IT operations, software support, and projects
- Strong proven experience in formal incident and problem management
- Experience with escalated ticket management
- Web support, IIS, Tomcat, and/or Apache is a Plus
- Database (Oracle, Windows SQL) & SQL experience is a Plus
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Applications Support Lead-VP Resume Examples & Samples
- Accountable and responsible for the quality of support services delivered by the GID Operate Support Team
- Hands-on Support Manager & day to day management of the Application Support staff in the region
- Manage and drive major incidents for GID applications
- Develop strong relationship with key business and IT stakeholders and become their trusted partner
- Drive continuous improvement initiatives to reduce operational costs
- Exploring new technologies to optimize the delivery and reliability of automation
- Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
- Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
- Bachelor Degree preferably from premier institute, preferably in IT or Banking
- Preferably 10-15 years of experience in managing production support services / teams
- Experience in owning and driving strategic initiative to improve service quality and cost efficiency
- Strong experience in managing stakeholder expectation, timely communication and service management
- Sound knowledge of ITIL processes and service delivery management
- Ability to prioritize and deliver tasks against agreed timeline
- Excellent analytical, problem solving and decision making skills
- Excellent written and verbal interpersonal communication skills
- Strong influencing, collaboration and relationship building skills
- Proven track record of working in a multi-task, international environment with an ability to work effectively cross border
- Solid experience working in Linux or Windows Applications
- Experience working on App & Web servers like Apache, Tomcat, WebLogic, IIS etc.,
- Experience in Administering, Configuring and Supporting Nagios, Splunk or any other monitoring tools
- Experience in any Scripting (Shell, PERL, Batch, VBScript or PowerShell etc.,)
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Applications Support Lead Resume Examples & Samples
- Provide ongoing support of applications and systems at agreed service levels
- Implement monitoring of the certification environment and take corrective actions as required
- Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion
- Perform trending on ticket volumes to identify areas for improvement
- Coordinate certification platform upgrades with the Development and Infrastructure teams
- Work with the Release Management/Database Administrators to deploy software releases in the Certification environment
- Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list
- Maintain knowledge base of known defects and issues
- Ensure that all changes are processed according to Change Management policies and procedures
- Coordinate new product offerings into the environment; build out of hardware; interfaces
- Be engaged with client discovery sessions; work with technology on code deliverables if applicable
- Minimum 3+ years PowerMart Informatica skills
- Minimum 3+ years Oracle SQL skills
- Minimum 3+ years technical research and analytics skills
- Experience in PowerMart/Supporting ETL processes that read from and writes to different databases desired
- Experience with Control-M scheduling tool
- Strong database skills and understanding of SQL programming
- Strong leadership skills and ability to influence across multiple job families
- Strong communication skills (written and verbal) to be able to communicate at all levels
- Comprehensive analytical skills in order to aid in trouble shooting and problem solving
- Proven leadership experience in managing large cross-functional teams and the flexibility to influence people at a variety of levels internally and externally
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Applications Support Lead Resume Examples & Samples
- Support applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
- Maintain strong relationships with various other support teams as well as business users
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the production management group
- Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
- Develop strong technical expertise in associated applications to understand the end to end transaction flows of applications across the production domain
- Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training
- Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
- Participate in occasional weekend support and testing around key deployments and business continuity exercises
- 5+ years working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
- UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
- Database skills (Sybase, Oracle, ,MSQL) including SQL and Stored Procedures
- Windows skills
- Experience with application support peripherals a plus
- Geneos, Autosys
- Knowledge of java based application development a plus
- Strong communication skills both written and verbal
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Applications Support Lead Resume Examples & Samples
- Logical, able to think outside the box
- MarkLogic
- Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Client Onboarding , Document Management , Account maintenance
- To enable an effective response to off-hours incidents a call-out rota in maintained across the wider team. The
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Applications Support Lead Resume Examples & Samples
- Managing Incident and service requests (SR) queues of critical IT Applications, prioritizing and triaging the tickets
- Closely work with business users, support team and development teams in providing solutions to the
- Issues and serve the service requests as per company’s standard SLAs/Turnaround Times
- Identifies continuous improvement opportunities, and drive solutions to improve productivity & efficiency of business applications in collaboration with technology and business partners
- Closely works with infrastructure support and application hosting teams in getting unplanned application downtime incidents and root cause analysis
- Takes ownership and communication for escalated issues
- Coordinates escalation to appropriate technical, professional and service stake holders
- Responsible for sending status reports, providing required support related management information for steering committee and management meetings
- Responsible for time management of the team, coaching & development, and performance management of the reporting team members
- Bachelor’s degree in Information Technology or related area preferred
- Minimum of 8 years AMS (Application Maintenance Services) /application support experience with at least 2 years in similar Lead role
- Support planning and SLA management
- Hands on experience in standard ticket management tools/applications such as BMC Remedy, MS Dynamics CRM, ServiceNow, etc
- Excellent understanding of Service Levels/TAT and understanding of support analytics
- Deep understanding of Application Support Process and software development lifecycle (SDLC)
- Familiarity with .Net technologies and web applications architecture
- Should be open to travel on short notice
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Applications Support Lead Resume Examples & Samples
- Minimum 10+ years of applications production support/application development work experience
- Self confident, self directed, and ability to work with various levels of staff and management
- Application Development
- IT Risk Management
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Applications Support Lead Resume Examples & Samples
- Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring
- Must demonstrate the ability to effectively communicate verbally and in writing to the team, management, and the customers
- 3+ years of experience in managing regional application support teams
- 3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
- 1-3 years experience in data analysis/ SQL
- Experience working in financial services industry supporting mission critical applications is a big plus
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Applications Support Lead Resume Examples & Samples
- Leads other application support personnel (employees and contractors) assigned for the team
- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
- Supports design and development work of team resources as assigned
- Performs design and development work as assigned
- Solid project management skills, especially in a cross-functional environment
- Influence and negotiation skills
- 2-3 years of application production support leadership experience
- Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)
- 7-10 years of IT management experience with background in application development and/or production support operational experience
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Applications Support Lead Resume Examples & Samples
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
- Demonstrate creativity, innovation and high performance
- 3-5 years of hands-on experience in Production Support
- 5+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
- 5+ years experience with UNIX/Linux environment
- 3-5 years of hands-on experience in data analysis/ SQL
- 3-5 years experience in UNIX shell, Perl, Python, or similar scripting languages
- Strong knowledge of Splunk and WILY is a plus
- Experience with scheduling tools like Autosys/Control-M is a plus
- Must have “Can do” attitude which can identify problems, take ownership, and provide solutions
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Applications Support Lead Resume Examples & Samples
- Establish best practice for application support methodology and processes, including support roadmaps, processes and technical documentation
- Developing staff work plans and schedules, setting priorities, soliciting input, providing direction, mentoring and managing performance, setting performance goals, and ensuring high quality customer service and on-time delivery of agreed deliverables
- Work collaboratively with other IT management to define solutions for complex resourcing and support challenges
- Perform analysis of, and make recommendations for the improvement of existing information systems and perform ongoing reviews of new technologies and industry standards
- Contribute with new ideas / processes that will improve workflow and efficiency
- Launch new forms of services to support customers wherever they are mobile, phone, video, chats, email, social media, apps, or any other channel
- Identify, define and develop key measurements and develop the process to collect metrics for monitoring
- Produce and review reports demonstrating the overall health of the supported applications
- Provide cost metrics for the services provided, and establishing Service Level Agreements (SLAs) for the services provided
- Provide business impact analysis and communicating the impacts to management
- Provide non-technical and technical expertise and end-user support via telephone, email or in person; inputs, updates, and closes support tickets; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommends solutions
- Serve as part of the escalation path across the tiered approach for customer support issues and proactively follow-up with unsatisfied customers to ensure issue resolution and customer satisfaction
- Lead and execute small to medium sized projects related to the business application objectives
- Create documentation and departmental knowledge-based articles
- Be a team member of the IS ServiceNow governance team
- Bachelor’s degree in Computer Science/Software Development, Computer Information Systems or equivalent
- 3+ years of experience in an Applications Support Supervisor role supporting custom applications and ERP systems
- Skilled in being a strong team player, i.e.; flexible, collegial, and enthusiastic
- Thrives in a fast-paced environment with multiple project assignments
- Infor XA/Mapics experience
- Prior technical / applications development experience
- Experience managing large and matrix teams, preferably at large organizations
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Applications Support Lead Resume Examples & Samples
- Ownership of all issues that are raised to team, through to closure regardless of which team or Vendor ultimately resolves the issue. Raise defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to validate any reports issues/ad hoc requests to run business reports
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Perform Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
- Be proficient in server side process management and configuration and be able to do Production deployments
- 10 years of total experience
- 3 years of lead experience
- Knowledge of Web based applications / architecture (Certificates, IIS, Web Services)
- Excellent interpersonal skills, team player
- Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
- Results oriented and highly flexible
- Must possess the ability to quickly adapt to new systems
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Applications Support Lead Resume Examples & Samples
- Oracle SQL, Sybase
- Application Server like Tomcat and Middleware like MQ
- Knowledge of relevant business such as Reference Data within Investment Bank
- Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities, Corporate Action, fund accounting, clearance or the organisations that use these services
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L Applications Support Lead Resume Examples & Samples
- Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
- Support Production Releases and High Availability events
- Knowledge of queue technologies, such as MQ/JMS
- Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
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Applications Support Lead Resume Examples & Samples
- Drive Release Automation and Manual task reduction
- To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/Conquest, EPV and ITSM)
- To lead Critical Site Tests for supported applications
- 12+ years of experience preferred
- Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
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Applications Support Lead Resume Examples & Samples
- Application Support and Monitoring: Monitor infrastructure, servers, middleware, databases, and batch jobs
- Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc…
- Troubleshoot environment, data control and operational issues
- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
- Assist Level2 operations team with setting up monitoring and bridging the gaps in current monitoring setup
- Incident Management: Coordinate incident management coverage, to ensure appropriate coverage and call facilitation, coordination and communications during critical outage situations
- Problem Management: Provide expertise and support during critical incidents, interfacing with all impacted groups
- Hygiene and Capacity Maintenance: Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as required
- Applications require 24x7 monitoring of web applications (CTSI etc…)
- 7+ years of relevant Information Technology experience
- 5+ years with web technologies with a strong focus on Web application servers (java and .net)
- Knowledge of AppDynamics, Apica, Topaz, Tivoli, Tomcat, Apache
- Strong Oracle skills (SQL/PL-SQL) and Unix skills
- Ability to provide 24/7 on-call support (ability to work on-call nights/weekends as needed)
- Informatica and AutoSys skills
- Ability to advise on options, risks, and any impacts on other processes or systems - Shell Script, Perl, VBA, Java, Business Objects
- Knowledge of one or more vendor products
- Experience working with cross line of business teams, Outside Service Providers and Partner Organizations
- Ability to work in a fast dynamic environment with the ability to handle multiple tasks simultaneously
