Senior Applications Support Resume Samples

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L Boyer

Lesley

Boyer

50116 Hassan Turnpike

Los Angeles

+1 (555) 355 9991

50116 Hassan Turnpike

Los Angeles

Phone

p +1 (555) 355 9991

Experience Experience

Dallas, TX

Senior Applications Support Anlayst

Dallas, TX

Franecki Inc

Dallas, TX

Senior Applications Support Anlayst

Responsible for the day to day monitoring and troubleshooting of applications
Daily interaction with offshore contract resources to transition standard procedures, monitor and assist with incident handling and scheduled procedures
Responsible for project to support transition of new solutions and applications
Act as a liaison with application and infrastructure teams to triage incidents, and resolve problems from the Help Desk, Line of Business IT teams, and business stakeholders
Execution of operational procedures and tasks
Provide input for policy and procedure in product development and service management
Interpret business issues and adapt priorities to maintain multiple, in-progress assignments

Detroit, MI

Senior Applications Support Analyst

Detroit, MI

Kilback, Harvey and Durgan

Detroit, MI

Senior Applications Support Analyst

Provide support for mission-critical Rates Risk and CVA applications which interact with all the FO Trade capture systems
Start of day checks, continuous monitoring, and regional handover
Application monitoring as well as the underlying infrastructure and look for ways to improve/automate
Develop and maintain technical support documentation
Participate in application releases, from development, testing and deployment into production
Perform post release testing after application releases and infrastructure updates
Support Batch processes via Autosys and other scheduling mechanisms

present

Dallas, TX

Senior Applications Support Manager

Dallas, TX

King Group

present

Dallas, TX

Senior Applications Support Manager

present

Alert Management (through the development of bespoke application monitoring)
Act as local technical escalation point for team members and assist with resolution of support issues
Change Management
Effectively communicate issues and status updates with business users, first level support, and development teams
Manage daily processes ensuring completion to service level agreements
Knowledge Management (through Wiki and Training Sessions)
Release Management

Education Education

Bachelor’s Degree in Computer Science

Oregon State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to debug at code level (java)
Ability to analyze and monitor network traffic (corvil)
Linux (RedHat or other major distro)
Scripting tools bash, perl or python
Time series database e.g. KDB
Monitoring tools (ITRS or Nagios)
Understanding of IP networks
Middleware (Tibco RV/EMS or Solace)
Familiarity with configuration management and build tools (svn/jenkins)

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3 Senior Applications Support resume templates

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Senior Applications Support Analyst Resume Examples & Samples

Provide support for mission-critical Rates Risk and CVA applications which interact with all the FO Trade capture systems
Start of day checks, continuous monitoring, and regional handover
Application monitoring as well as the underlying infrastructure and look for ways to improve/automate
Perform post release testing after application releases and infrastructure updates
Support Batch processes via Autosys and other scheduling mechanisms

Senior Applications Support Analyst Resume Examples & Samples

Partners with infrastructure and business teams in order to resolve business system issues (i.e. workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.)
Works closely with development teams to review requirements and implementation plans, facilitate transition to support and manage the implementation through to production environments
Build relationships with business and infrastructure teams that will facilitate becoming an application and business workflow subject matter expert
Evaluates and operates the day-to-day activity with third party vendors
Conducts meetings, gives presentations, and provides consulting services to business partners on new initiatives
Various on-call duties as assigned
BA/BS or technology certificate
5+ years of relevant technical experience
Strong technical aptitude (reading stored procedures, creating and running SQL queries, troubleshooting batch cycle issues, contributing to hardware issues)
Experience with a trading system and/or investment accounting system preferred (Charles River and/or Eagle Investment systems experience ideal)
Relevant applications experience
Desire to pursue career path in investment management industry
Experience with Business Process Analysis Tools
Strong communication skills, self starter and ability to work independently as required yet function well within a team
Proactive individual who can see issues and projects through to the end

Senior Applications Support Analyst Resume Examples & Samples

General integrations concepts, such as integrating heterogeneous systems/etc
ETL Tool architecture and ETL products especially Informatica 8.6
Proven hands-on experience in using Informatica components such as Designer, Workflow Manager, Workflow monitor
Knowledge on Informatica admin activities needed
Knowledge in Oracle, SQL, PLSQL, SQL server databases. Good understanding and application of Object Oriented concepts
Hands-on experience on Linux platform is required
Exposure to SOA, Web services, Cloud based integrations with Salesforce.com, Trillium is highly desired
Hands on knowledge of Core Java or prior programming experience or web services (SOAP, XML, WSDL, XML over HTTP)
Hands-on experience with middleware tools Oracle SOA Suite, JDeveloper 11g, 10g
Experience with using Database and Oracle Applications Adapter, JMS Adapters, Oracle SOA Suite, BPEL, OSB
Analyze work load, determine best practices and implement changes to improve productivity
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
Serve as Situation Manager on highly sensitive issues

Senior Applications Support Analyst Resume Examples & Samples

Minimum 8 years’ experience working in IT organization
A complete understanding of SDLC
Experienced in working with global cross functional teams
Hands-on with resolving highly complex and mission-critical issues
Manage ongoing support requests and Salesforce.com administrative needs of users
Experience in Salesforce CRM, Sales Cloud, Service Cloud, PRM applications
Hands on experience on Validation Rules, Workflows, Approval Process, Page Layouts and Record Types
Strong knowledge on salesforce security, Profiles, Roles & hierarchy, territory, forecasting etc
Knowledge and Experience on Building Reports, Report types, Dashboards etc
Should be able to manage different Integrations with salesforce.com
Should possess strong knowledge on Salesforce Limitation
Strong debugging skills and good to have Understanding of Force.com Platform (Apex, Visual force Pages, Triggers etc.)
Should able to do data migration including data cleansing activity
Strong understanding of Salesforce.com CRM, Certified Administrator (ADM 201) would be preferred

Senior Applications Support Manager Resume Examples & Samples

Leadership and Project Management
Track record of leading small to medium sized technology support group(s)
Strong process awareness and ability to manage incidents, problems and change at a global enterprise level
Excellent planning, organization an/d prioritization skills to meet ever changing demands
The ability to get things done through others, taking responsibility for team and area, while maintaining project principles for projects you are directly responsible for
Set an example for your employees in terms of work ethic, timeliness, professionalism and adherence to detail
Work closely with first level support, development teams, infrastructure teams and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements
Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Able to fully support proprietary Citi applications (CitiVelocity) end to end with existing working knowledge
Managing and resolving issues that arise on the CCSM systems
Performs controlled resolution of incidents and problems including prioritization and escalation to appropriate development groups when appropriate
5-6 years of experience with Windows
System Administration
Shell scripting
Perl/scripting language and / or Java
Ability to develop support tools/scripts as required
Understanding of IP Multicast/Anycast
Basic Sybase and/or Oracle administration/Siebel
Functional knowledge of SQL + ability to write SQL database script

Senior Applications Support Analyst Resume Examples & Samples

Collate customer feedback and experience and translate them into new initiatives over process and system optimization
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any
Develop in-depth knowledge of the fundamentals of the FX Sales and Trading business
Strong understanding of FX trading concepts
Experience in FX eCommerce Client Services or associated Operations group in a high availability / mission critical
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to efficiently problem solve in time critical scenarios
Previous experience / knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred
Understanding of client server architecture preferred
Knowledge of foreign languages will be an asset
Experience and/or knowledge of FX eCommerce banking industry is an asset
Citi Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the
Needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and
Disabled are encouraged to apply in confidence

Senior Applications Support Analyst Resume Examples & Samples

Global Application Support teams during the day to help resolve any of the complex issues raised by our business users
Review capacity and monitoring of our applications and design, then implement or manage enhancements to improve their stability
Analyse the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
Create, document and maintain Knowledge Management systems for our applications
Review and maintain robust continuity of business processes
Manage the remediation tasks following critical outages, to avoid repeat failures
Work with the Development and Release teams to ensure robust software implementations
Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives
Provide technical and business solutions to off-shore teams who require direction in their approach
Create innovative solutions and proactive approaches to optimizing processes
Experience in Production support or development for 3 years or more preferrably in financial industry
Experience in a service based environment would be beneficial
Experience in analysing and solving problems
Experience in Unix, Perl, Scripting
Experience in Oracle/Sybase
Experience in J2EE
Experience in Linux
Experience in Java
Experience in Autosys
Experience in MQ, Tibco, Weblogic
Experience in ITRS

Senior Applications Support Resume Examples & Samples

Partner with Application Developers to provide Operational Support for the Citi FX Pricing Platform
Work as a bridge between application development teams and infrastructure support teams, to drive platform stability
Active engagement with development and partner support teams to drive a culture of efficiency and operational excellence
Respond to technology events and incidents in a swift and effective manner to maximise service availability
Understanding of distributed computing fundamentals
Linux expertise
Process driven approach with an appreciation of industry best practice
Linux (RedHat or other major distro)
Middleware (Tibco RV/EMS or Solace)
Time series database e.g. KDB
Scripting tools bash, perl or python
Ability to debug at code level (java)
Monitoring tools (ITRS or Nagios)
Understanding of IP networks
Ability to analyze and monitor network traffic (corvil)
Familiarity with configuration management and build tools (svn/jenkins)
Bachelor degree in IT related subjects or relevant experience

Senior Applications Support Manager Resume Examples & Samples

Production Application Support Experience
FIX protocol and Equites Electronic Execution
7+ years production support experience
Thorough understanding of network infrastructure
Good understanding of Enterprising Messaging Systems, such as Tibco EMS and MQ
Candidate should have a minimum of 7+ years hands-on experience in the Unix/Linux environment
Minimum of 6+ years of experience in shell scripting
Minimum of 6+ year of experience in Perl or Python scripting
7+ years of hands-on experience with SQL
Some knowledge of JAVA programming language
Some knowledge of C/C++ programming language
Some knowledge of any programming language
Knowledge / working experience of Autosys
Professional and proactive work approaches
7 years financial service experience required
Understanding of network infrastructure, connectivity, communication is a must
Understanding of Message Oriented Middleware (MOM) is a great to have
Strong work ethics, ability to perform personally at a very high level and to encourage excellence and enthusiasm among staff
Proven track record of project implementation success
Cross functional organization skills
Must have strong critical thinking and problem solving skills
Must be able to prioritize work and deliver high quality in a fast-paced environment
Should have strong analytic skills including data management and reporting
Requires strong cross line of business leadership and influencing skills
Background of hands-on application support
Background of technical skills such as UNIX/Linux, SQL, Shell scripting, Windows, Networks
Knowledge of Equity products and business flows advantageous, but not required
Ability to work in a constantly changing and demanding environment
Ability to simultaneously handle multiple requests which may be ambiguous and with shifting priorities
Ability to communicate well at all levels (financial, technical and operational)
Effective relationship management skills - ability to develop and sustain positive partnerships and be a team player
Effective resource management
Ability to work effectively in a constant changing and demanding environment
Excellent organizational, planning and prioritization skills
Self-motivated and proactive attitude

Senior Applications Support Analyst Resume Examples & Samples

Design and implementation of new monitoring solutions
Creation and handover of monitoring dashboards
Architect, Develop, test, build, package, roll-out and maintain plugins and toolkits related to monitoring
Planning and managing the design, implementation and testing of all applications developed
Producing documentation and effectively communicating all releases to ensure uptake is as high as possible
Provide in-house support with respect to the software
Researching new technologies and originating new concepts, ideas and processes
Integration of deployed solutions with monitoring tools used within Citi
Quality orientation with a strong eye for details
Ability to lead projects with commitment and dedication
Structured approach to development projects
Pro-active, organised, thorough and energetic Excellent communicator, presenting to App leads and senior management level stakeholders
Able to manage mission critical projects
Able to accommodate on-call and weekend support responsibilities
Ownership of project deliverables and ensure successful implementation
Strong ITRS Geneos functional and technical skills
Build and package monitoring tools
Unix knowledge, shell scripting, Perl script, firewall, networking and/or Batch Scripting and windows Scripting
Architecture ability across various infra
Web UI development experience such as deployment into Apache , installation and configuration, use of JavaScript, HTML/CSS, RSS
XML for data formatting and parsing
Track record of building and deploying solutions
Exposure to various monitoring systems is desirable( Tivoli, Nagios, Geneos, Dynatrace, eG, Wily)
Strong knowledge of Autosys
Bachelor/Master’s degree in IT/Computer Science/Computer Engineering/Electronics

Senior Applications Support Anlayst Resume Examples & Samples

Responsible for the day to day monitoring and troubleshooting of applications
Execution of operational procedures and tasks
Act as a liaison with application and infrastructure teams to triage incidents, and resolve problems from the Help Desk, Line of Business IT teams, and business stakeholders
Responsible for project to support transition of new solutions and applications
Daily interaction with offshore contract resources to transition standard procedures, monitor and assist with incident handling and scheduled procedures
Interpret business issues and adapt priorities to maintain multiple, in-progress assignments
Associates degree in Computer Science/Information Systems or equivalent combination of education and experience
Minimum 2 to 4 years experience administering or supporting a major software platform
Technical experience with Unix, Wintel systems, Windows servers and SQL database, NAS/SAN, Network Load Balancing(F5)
Knowledge of workflow, database, network, and server software and architecture
ITIL foundations certification a plus

Senior Applications Support Analyst Resume Examples & Samples

Extensive work experience in technical production support roles preferably within a large scale, global financial services organization
Demonstrate accountability, independent initiatives and willingness to work with teams across multiple locations and time-zones
Support or Development experience primarily in UNIX systems with AIX, MQ, Oracle Database, Java, PL/SQL, NDM and WebSphere
Experience in Webphere architecture
Basic networking knowledge ( load balancers, network protocols)
Experience in Autosys job scheduling and setup
Experience writing scripts using Unix shell, database queries, generating capacity and performance reports
Working in multiple application support model is preferred
Software engineering and change management
Effectively communicate issues and status updates with business users, next level support, and development teams

Senior Applications Support Analyst Resume Examples & Samples

Support, document and maintain front line support tools for the Global Futures Production Services team with a focus on improving process/software start-up/shut-down procedures, improved archiving/purging routines and mechanisms as well as development/improvement of automated checkout scripts
Management of working relationships with internal (House) and external clients and traders
Assist with the enhancement of the applications through efficient problem management and coordination with development on Stability/efficiency Book-Of-Work items
Involvement on batch and system stability through sharing personal experience/knowledge and views on architecture design and implementation
Monitor allocation management and FIX messaging for FUTURES trades while interacting with back office and global exchanges
Support trade management services ensuring that allocations are processed correctly
Investigate level 1/2 issues and pursue rapid repair in accordance with business objectives for break fix items
Analysis of server logs and DB stored procedures when investigating issues
Ensure development code is performing as expected and identify bugs through problem analysis to minimize possible outage impact
Extensive years of experience providing support in an IB environment
Understanding of Incident and Problem Management methodologies
Experience using call/ticketing software and management of work queues
Intermediate/Strong technical knowledge of UNIX (Solaris/Linux), Windows, Oracle/SYBASE/SQL and networking
Familiarity and experience of deploying, configuring ITRS incl. custom toolkits
Level 1/2 knowledge of Trading/Front office and reporting systems in Futures, Rates or FX business units – specifically experience with systems such as FIDESSA or GLTrade or equivalent
Strong communication skills and escalation methods

Senior Applications Support Analyst Resume Examples & Samples

Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident and problem management
Customer service orientation is key; on a daily basis you will collaborate with internal business partners, engineering teams and other technology professionals
Utilize strong technical aptitude on a daily basis with experience in SFTP, Oracle / SQL Databases, UNIX / Linux Operating systems, DB queries, monitoring
2+ years’ technical experience with the following
Experience with SFTP, Oracle / SQL databases, DB queries

Senior Applications Support Analyst Resume Examples & Samples

Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
Customer service orientation is key; On a daily basis you will collaborate with internal business partners, engineering teams and other technology professionals
2+ years of technical experience with the following

Senior Applications Support Analyst Resume Examples & Samples

To provide direct application support to the Prime Finance businesses globally
To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
To monitor and maintain platform stability during all business hours (7am to 7pm on a shift basis)
Knowledge of Prime Brokerage and/or Fixed Income will be an advantage
Experience using ticketing software

Senior Applications Support Analyst Resume Examples & Samples

Work closely with first level support, development teams, infrastructure teams and the CV business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Perform maintenance activities on iPlanet, WebLogic, Apache and Oracle layers of complex reverse proxy portal application, including rules and other configuration changers in obj.conf, httpd.conf, config.xml, etc
Managing and resolving issues that arise on the CitiVelocity systems
Manage daily processes ensuring completion to service level agreements
Effectively communicate issues and status updates with business users, first level support, and development teams
Ensure the stability of the applications by proactively seeking ways of ensuring stability

Senior Applications Support Spl MD Resume Examples & Samples

Computer Skills: Knowledge of Microsoft Networking, Microsoft Office, Visio, MS Project, MS Access and Google applications
Fundamental knowledge of Radiology workflow and departmental operations
Preferred experience in Enterprise imaging workflow, HIS (Hospital Information System), RIS (Radiology Information System), and EMR(Electronic Medical Record)
Expected extent of travel 50-80%

Senior Applications Support Specialist Resume Examples & Samples

Defines and documents current business functions, processes and requirements for new needs
Partners with business users to design improvements to existing business processes or to re-engineer the processes in order to achieve increased efficiency and effectiveness
Troubleshoots software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues
Interfaces with many layers of management and support personnel throughout Paramount Pictures’ local and International offices, if applicable
Works with Vendors and offshore teams to communicate requirements and verify deliverables during software development cycles
Maintains project work plans, and assists in meeting project expectations regarding completion on time and within budget
3+ years of experience in supporting software systems, assisting a large and high priority client base
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
Knowledge of Relational Database concepts and SQL
Understanding of Document Management systems
Experience with software development lifecycle
Understanding of cloud-based technologies is desired
Business knowledge of Entertainment Industry is preferred
Flexibility and expediency in learning new technologies as required

Senior Applications Support Analyst Resume Examples & Samples

Good understanding of trade life cycle
Experience required in working with external agencies like NSCC, DTCC, BONY etc for issue resolution
Experience in a demanding environment, working to strict deadlines required
Additional experience in a service based environment would be beneficial
Experience in analyzing and solving problems required
·Planning, delegation, multi-tasking and prioritization skills
Team-oriented with a collegial approach to addressing challenges
Unix, Perl, Scripting
Autosys, Quartz, Talend
ITRS, RTView

Senior Applications Support Analyst Resume Examples & Samples

Provide support for a franchise-critical OTC derivative Products Processing Platform (Oasys)
Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams while adhering to Service Level Agreements
Support Batch processes via AutoSys
4-5 years’ experience working in a support environment
Experience with trouble ticketing software
3 to 5 years of experience with Linux, Sybase 12.5 and 15

Senior Applications Support Analyst Resume Examples & Samples

To provide technical application support to the Equities Delta 1 application suite
Manage major incident situations that impact Delta 1 applications, and provide ownership of the post-mortem process
Partner with development teams to manage stability initiatives such as stability book of works, and failover / resiliency testing
Coordinate and partner with development teams to manage application releases to maintain stability in the environment
Background of hands-on front office application support
Background of technical skills such as UNIX, SQL and scripting
Ability to manage and track books of work and partner with various teams to ensure that deliverables are achieved
3-5 years’ experience working in a front-office technology support environment
Experience of managing application stability initiatives
Understanding of incident / request / release / problem management methodologies
Experience of application release and checkout processes
Managing application support knowledge base
3 years’ of Shell scripting, SQL and Linux experience
Python/Perl scripting language and / or Java
Knowledge and understanding of Equities Delta 1 trading business

AVP Senior Applications Support Resume Examples & Samples

To maintain an in-depth technical understanding of the components within the Auriga smart client self service ATM application, being recognised as the ‘go to’ contact for technical queries, live incidents and problems
To ensure that the technical integrity and quality of the applications / products is maintained across their lifetime, leading the development of any technical changes being proposed
To provide system-specific knowledge and technical expertise to assist in the definition of technical strategies or business solutions
To be responsible for all changes to the application /system throughout the whole product life cycle including run and retirement of systems
Ensure quality of all application management related change via record/incident record
Support the handover of the system into business-as-usual (BAU) operation, providing the relevant IT service teams with information and education relating to the system technology and function
Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
Software development and maintenance consisting of some of the following languages and technologies
Strong level of experience of IT software development (essential)
Financial services, investment management/banking (preferred)
Broad knowledge of Barclays Group(beneficial)
BSc degree in relevant software engineering discipline, equivalent to UK 2nd class hons (preferred)
Formal qualification in area of specialism, e.g. Sun Java certification (beneficial)

Senior Applications Support Analyst Resume Examples & Samples

Minimum of 2 years’ technical experience supporting internally-hosted applications
Experience supporting BSA/AML and Watch List Screening applications
Experience in BSA/AML operations and can communicate BSA/AML concepts confidently
Candidate has experience working in a Microsoft Windows Server and Microsoft SQL Server environment and demonstrates strong written and verbal communication skills

Senior Applications Support Analyst Resume Examples & Samples

Work directly with users and support resources to identify and resolve system problems. The analyst will
Create and maintain the IT Support plan for applications used in critical business processes
Track patch and configuration solutions from analysis to production release. The analyst insures the solution meets all requirements, is fully tested, and complies with all IT policies and procedures. The analyst also communicates the status of the system impact and solution to key stakeholders
Develops, tests, and deploys code fixes to meet or exceed all requirements
Creates business process monitors for critical business processes to proactively minimize service interruptions
Tracks and reports all current and potential risks to maintaining business services
Identifies and champions business and technical opportunities for improved services
Ensures all support activities throughout the IT Customer Support organization are maintained to the highest standards. Tracks and reports on all activates related to the business services provided
Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
Develops business relationships by engaging end users and management; giving high priority to business user satisfaction