Applications Support Senior Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the applications support senior manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

I Kerluke

Idell

Kerluke

607 O'Reilly Parks

Boston

+1 (555) 908 4785

607 O'Reilly Parks

Boston

Phone

p +1 (555) 908 4785

Experience Experience

Los Angeles, CA

Applications Support Senior Manager

Los Angeles, CA

Klein and Sons

Los Angeles, CA

Applications Support Senior Manager

Provide technical tier-3 Production Support Management for large complex applications
Manage the relationship with development and infrastructure teams
Effectively communicate the status with the various stakeholders – the PS SMTs, working committees and the vendor management
Provide Production Support to a Fully-featured front-office platform for performing the mission-critical firm-funding function
Resiliency Testing for all managed applications
Assist for Internal and External audit for Compliance technology
Strong exposure to ITIL frame work

Dallas, TX

Applications Support Senior Manager

Dallas, TX

Krajcik, Wolf and Breitenberg

Dallas, TX

Applications Support Senior Manager

Management of working relationships with Stakeholders
Manage Production support teams providing coverage for CORE technologies: AREA51, Trading Controls, QPS+, DNA Services
To provide regular communication to management and stakeholders of production support status for your applications, including risks, issues and mitigations
Develop and implement support strategy for front office support teams that saves costs, create efficiencies, better businesses processes etc
Evaluate subordinates' performance and make decisions on hiring and other personnel actions
To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
Provide strategic influence and exercise control over resources, budget management and planning

present

Dallas, TX

O&t-applications Support Senior Manager

Dallas, TX

Rolfson and Sons

present

Dallas, TX

O&t-applications Support Senior Manager

present

Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Act as a bridge (and a face of ) for the SMT L2 managers and the MHS vendors teams, and works with both streams in order to improve the MHS delivery
Manage a workload which is subject to changing priorities and demands
Manage direct staff in Belfast along with functional management of staff in Shanghai and Mississauga, Canada
Provide technical teir-3 Production Support Management for large complex applications
Work across multiple application development areas and support teams to ensure high level of support service
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible

Education Education

Bachelor’s Degree in Integrity

Strayer University

Bachelor’s Degree in Integrity

Skills Skills

Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Maintains good relationships with colleagues and builds strong professional networks
Good SQL knowledge and practical usage. (Able to create ad hoc SQL queries with Oracle/Sybase/SQL Server )
Good Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions)
Good Linux Shell knowledge and practical usage. (Able to create Bash/Ksh scripts)
Good knowledge of Oracle database administration is essential
Basic Networking knowledge ( Load balancers, Network Protocols)
Ability to handle highly sensitive, confidential and non-routine information
Strong knowledge of general business, corporate and government cultures

Create a Resume in Minutes

Read our complete resume writing guides

O&t-applications Support Senior Manager Resume Examples & Samples

Global Information Warehouse, Global Billing, Global Financial Messaging and PEGAWorks Client Services Tool The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels
The successful candidate should be able to provide strategic direction to the Support Team, manage and implement a global model while implementing monitoring and working with peers to ensure TTS Production Support provides a single cohesive support model
FUNCTIONAL RESPONSIBILITIES » Citi Transaction Services (CTS), a business unit of Citi Institutional Client Group (ICG), is the leading provider of cash management, trade, and securities services, to financial institutions, corporate clients and the public sector around the world
With a global network spanning over 100 countries, CTS offers a broad range of cash management, treasury, trade, custody, clearing, depositary receipts and agency and trust services. The CTS global platforms are unique in the industry for their reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their securities portfolios, financial positions, working capital and supply chains
8+ years work experience in technology support roles within a large scale, global financial services organization
Strong Decision-Making and Problem Solving Skills
Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
Outstanding interpersonal effectiveness; strong communication skills both verbal and written
Ability to document and standardize processes around support procedures
Awareness of audit and compliance related issues and management of open corrective actions
Proficient with Microsoft EXCEL, Visio, WORD and SharePoint tools
Strong commitment to a cooperative team approach
Bachelor's degree in Information Services, related technical field or equivalent, with minimum of five (5) years in application support roles for software applications
Strong aptitude for process definition and compliance, with emphasis on implementing process improvement solutions
Motivated individual comfortable both leading and working as part of a team. Excellent analytical, problem solving and organizational skills
5-8 years experience with AIX, MQ, Oracle, Java, SQL, NDM
Mainframe z/os is desirable but not a prerequisite
Understanding of client server architecture (clustered and non-clustered)
Resiliency and Redundancy designs
Interfaces and Messaging systems PERSONAL SKILLS
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues » Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Applications Support Senior Manager Resume Examples & Samples

Excellent project management and communication skills
Extensive experience in managing support team
Reporting and analysis
Strong knowledge of vendor management practice
Must be a self-starter with strong work ethics, passion for learning and a desire to accomplish tasks with excellence

Applications Support Senior Manager Resume Examples & Samples

Primary focus areas will include promoting stability and quality of support services in line with our Channel services strategy while ensuring to align with the wider ICG initiatives and technology management policies, as well as day-to-day operation and oversight for the various support groups operating in the region
Provide technical tier-3 Production Support Management for large complex applications
Maintain a high performance regional Production Support Team
Be responsible for all aspects of problem management including minimizing downtime, issue escalation & resolution, root cause analysis, as wells coordination & communication will all relevant stakeholders
Proactively monitor overall production support, resolving risks and issues and initiating corrective action plans as appropriate
Ensure processes are clearly documented and staffs are suitably trained
To provide regular communication to management and stakeholders of production support status for your applications, including risks, issues and mitigations
Work across multiple application development areas and support teams to ensure high level of support service
Promote effective knowledge management across the Low Value Payments and wider GPRCT Support teams
Minimum 10 years of experience working in IT industry with 8-10 years of experience in Technology Solutions or support service delivery for banking industry
Should have extensively worked in supporting large IT environments spread across datacenters
Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, performance fine tuning and cost optimization
Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time zone
Strong team player with direct and matrix management skills
Experience in leading staff in a Production Support Group in a high availability/mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Bachelor's degree required in related field
Candidate should have UNIX and shell scripting background, having supported in a 3-tier application on an UNIX platform
Working knowledge of Websphere application server, BO, TIBCO, ConnectDirect, HTTPS and FTP
Knowledge of TCP/IP and networking architecture
Ability to read and interpret application logs and Java dumps
Resiliency and redundancy designs
Interfaces and messaging systems
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Efficiently and effectively manages work, time, and resources

Applications Support Senior Manager Resume Examples & Samples

Provide technical teir-3 Production Support Management for large complex applications
Be responsible for all aspects of problem management including minimizing downtime, issue escalation & resolution, root cause analysis, as wells co-ordination & communication will all relevant stakeholders
Proactively monitor overall Production Support, resolving risks and issues and initiating corrective action plans as appropriate
Ensure processes are clearly documented and staff are suitably trained
Able to analyse complex problems / situations and to propose simple solutions
Minimum 10 years of experience working in IT industry with 8-10 years of experience in Technology solutions or support service delivery for banking industry
Ability to read and interpret application logs and java dumps
Willingness to work weekends for cutovers a huge plus

Applications Support Senior Manager Resume Examples & Samples

11+ yrs of Banking Technology experience
6+ yrs in Compliance AML support
Solid exposure to AML (Anti-Monley Laundering) Production support
Good understanding on the AML monitoring
Fair understanding of the Compliance technology business functions like Screening, KYC, Surveillance, etc
Well versed in - MANTAS, Actimize, Autosys, Tivoli, Oracle, Informatica, Websphere, Unix, pro-c
Assist for Internal and External audit for Compliance technology
Represent GPA and drive the stake holder meetings
Implementation of several Continuous Service Improvements resulting in efficiency gains in terms of support effort, business/client reports, etc
Strong leadership and people management skills to manage a team of up to 20 people (FTE and FTC)
Partner with technology and business partners to achieve the Objectives of the Organization
Strong exposure to ITIL frame work
ITIL certification will be an added advantage
Active participation in firm wide technology driven initiatives

Applications Support Senior Manager Resume Examples & Samples

Primary focus areas will include promoting stability and quality of support services in line with our GPRCT strategy while ensuring to align with the wider ICG initiatives and technology management policies, as well as day-to-day operation and oversight for the various support groups operating in the region
This role will manage all production technology and resources for APAC GPRCT Production Services
Provide strategic influence and exercise control over resources, budget management and planning
Evaluate subordinates' performance and make decisions on hiring and other personnel actions
Demonstrate in-depth understanding of how apps development integrates within overall technology function
Being able to partner with technology and business stakeholders to derive and drive strategic actions
Being able to involve and drive regulatory requirements for application systems and aspects pertaining to them
Drive the change in culture to ensure Production Support best practices are implemented while ensure partnerships with developers and business partners is strengthened
Promote effective knowledge management across the APAC Payments and wider GPRCT Support teams
Work closely with 1st and 2nd level support and development teams to ensure team is meeting the business’ requirements; ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Minimum of 10-12 years experience working in IT industry with 8-10 years of experience in Technology Solutions or Support Service Delivery for banking industry
Strong team player with direct and matrix management skills; flexible and being able to manage time effectively
Experience in leading staff in a Production Support group in a high availability/mission critical environment
5-8 years of experience with AIX, MQ, Oracle, Java, SQL and NDM
Mainframe z/os is desirable but not a pre-requisite
Software Engineering and Change Management
Efficiently and effectively manages work, time and resources
Strong problem solving and program execution skills while being process oriented
Proven ability to communicate and develop long lasting relationships with all levels of management in a clear and concise manner

Applications Support Senior Manager Resume Examples & Samples

Manage staff in Hong Kong, Singapore, and other offshore locationsin Asia supporting the Market Data Services
Excellent leadership and people management skills. Ability to define team goals and objectives and motivate a high performing team to achieve them
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible
Conduct thematic analysis of prior incidents to identify and report service improvement requirements
Manage and drive stability and efficiency books of work for the department
Understanding and documenting business requirements, proposing solutions to meet the business needs, managing the implementation of the solution, weighing priorities, managing client expectations, and resolving any issues that might arise
Reporting to steering committees and senior project stakeholders
Excellent communication and internal customer management skills
Excellent technology strategy skills
Ability to define a technology strategy in partnership with other technology leaders and win broad support for the strategy
Resiliency Testing for all managed applications
Facing off to key stakeholders for business requiresments/deliverables
Driving technical direction and strategic vendor choices
Driving costs down and simplifying the technical landscape
Managing and driving all market data custom development needs by working with the proper development group
Involvement in audit, regulatory, and stability requirements
Rolling out a next generation market data solution with a vendor agnostic application program interface
A bachelors degree
Relevant experience in the market data space
Experience in financial markets
Strong technical experience capable of doing architecture/design and working with other development and engineering teams
Thomson Reuters, Bloomberg and their APIs
Monitoring tools (e.g. ITRS)
Strong scripting skills (sh/ksh/perl)
C++ or Java exposure
A self starter, capable of working independently
A seasoned professional capable of collaborating and managing upward and downward
Experienced with vendor management, including request for proposals, structuring engagements, and overseeing a vendors

Applications Support Senior Manager Resume Examples & Samples

Provide advice and counsel related to the function being performed
Commitment to process improvement, client service, control and cost reduction
Responsible of volume, quality, timelines of complex deliverables
Accountable of integrity of agreed process , risks and associated results
Total of 8-10+ years of relevant experience
Proven experience in managing team
Respective technology/platform skills

Applications Support Senior Manager Resume Examples & Samples

ITIL Service management experience, Senior Management experience with direct line management and senior stakeholder management
Delivery first attitude and Self starter are must have attributes
Confident communicator at all levels (Senior managers to technicians)
Broad technical experience/interest (App/ Infra) is a must have
Previous role in Financial Services sector mandatory – having an interest/capability to learn the sector is essential
Knowledge of Service Management/Problem Management
Working knowledge of incident/problem tools
This role will be suitable for a person in a service management role within a globally distributed complex environment
Team player, Collaborative, Achieving High Performance
Able to produce high quality problem reports (identifying trends and stability initiatives)

Applications Support Senior Manager Resume Examples & Samples

Manage Production support teams providing coverage for CORE technologies: AREA51, Trading Controls, QPS+, DNA Services
Develop and implement support strategy for front office support teams that saves costs, create efficiencies, better businesses processes etc
Manage direct staff in Belfast along with functional management of staff in Shanghai and Mississauga, Canada
Support global strategy for Technology Operations with counterparts in Asia and North America. Driving operating strategy to reduce operational risk and drive efficiency across Markets
Managing relationships with downstream systems and teams l
Excellent leadership and people management skills. Ability to define team goals and objectives and motivate a high performing team to achieve them. Experience hiring and developing top talent, and managing global teams and offsite development
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible. Conduct thematic analysis of prior incidents to identify and report service improvement requirements
Excellent communication and internal customer management skills. Excellent technology strategy skills. Ability to define a technology strategy in partnership with other technology leaders and win broad support for the strategy
FORT Resiliency Testing for all managed applications
Extensive years of experience in working in a support environment
Experience using call/ticketing software
Experience of 1st and 2nd Line support of trading applications
Previous experience of providing support of Trading systems and trader communities
Unix or Perl scripting knowledge (preferable)
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
Experience of tech problem solving in a pressurized trading environment
Ability to plan and organise workload
Display a flexible attitude to work
Challenge/Personality. To be able to deal and thrive in a fast paced pressured environment

Applications Support Senior Manager Resume Examples & Samples

Management of working relationships with Stakeholders
Ensure excellent service delivery and ownership for FX India Production Services team with a focus of Business issue prioritization and critical needs
Continuously review all environmental procedures and align them to Global Standards
Strong process awareness and ability to manage incidents, problems and escalations
Develop expertise in the relationships between Trading, Sales and Technology teams
Collaborate effectively with colleagues globally, sharing information and knowledge effectively
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients, Senior Tech Management, peers and directs
Monitor the quality and impact of implemented changes and recommend changes/enhancements to the process that drives Stability
8-14 years’ experience working in a support environment
At least 2 years’ experience in leading a team in same or similar business technology domain
Familiarity with ITRS monitoring and reporting systems in FX, Rates business units – specifically systems like BARX, AUTOBAHN or equivalent

Applications Support Senior Manager Resume Examples & Samples

Monitor all of Production environment servers (Application Servers and Database Servers) and take action to fix any health's issue
Provide Production Support to a Fully-featured front-office platform for performing the mission-critical firm-funding function
Support all aspects of Product Processor features like Trade Capture, Settlement, Payment, Position Management and regulatory reporting
Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements
Act as a liaison between users/traders, Dev, various internal technology groups and vendors

Applications Support Senior Manager Resume Examples & Samples

Experience of working within a distributed environment, ideally within the banking/financials sector, supported by applicable academic qualifications
Good knowledge of Oracle database administration is essential
Good shell programing skills
Server build experience
Problem Management skills

Applications Support Senior Manager Resume Examples & Samples

The role entails working in and developing a new team in Shanghai, developing deep application expertise for a suite of data-related applications, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions to the risk support footprint within the region
The successful candidate will be working closely with his/her peers in the region as well as partner teams in North America, forming a global follow-the-sun team. The ideal candidate should be technically astute, well organized, and proactive and also be comfortable discussing issues mainly with other Production Services and Application Development staff. The successful candidate is expected to provide hands-on technical support for a variety of different applications and technologies across the data space. He / She also need to possess good multi-tasking skills. The candidate must be willing to participate in the work shift rota. It is anticipated that this role will involve a lot of hands-on work – so technical skills are essential
Ability to communicate well in written and verbal English at all levels
Desired Skills/Experience

Applications Support Senior Manager Resume Examples & Samples

The CC & batch operational lead is responsible for the day to day delivery of the L0/L1 type support function provided by ALL the vendors across ALL ICG Lines Of Business for these stream
The lead will define the scope of activities within these MHS stream and how it will be standardize it across ICG production support. This mainly encompasses the monitoring aspects of applications
Act as a bridge (and a face of ) for the SMT L2 managers and the MHS vendors teams, and works with both streams in order to improve the MHS delivery
Partner with the Citi Vendor Management team for owning or signing off on any changes in the scope of activities / onboarding of new activities for the stream
Work with Service Quality lead to Define the standard SLA’s and KPI’s towards Command Centre and batch Activities. Standardize these across vendors and have it implemented and presented on a monthly basis
Partner with Citi Leads to Identify Shift Left opportunities to move L0/L1 work into the MHS CC & Batch streams
For batch work with MHS and CTI leads to standardize the processes which are inclusive of cron job migrations, standardisation, automation, incident management and manual tasks
Help CC and batch - and in turn MHS to achieve the ICG PS Must Win Battles across stability, efficiency, effectiveness and people
Effectively communicate the status with the various stakeholders – the PS SMTs, working committees and the vendor management
Get into common calls with L2 & MHS (CC/Batch) in case of a conflict of opinions or service quality escalations for defining the clear agreed actions
Observe the Illegitimate escalations to L2 and report if there any Service Degradation
10 years + experience working in a support environment
Experience in supporting a production Supportand/ or Operations group in a high availability / mission critical environment
Worked extensively on monitoring tools like ITRS, Autosys as well as tools for batch monitoring
Experience in managing communications across technology stakeholders at varying levels across a medium to large scale enterprise
Leadership skills: Managing a big size team and/or manage the vendor community
Ability to produce clear, concise reporting
Experience working within vendors

Applications Support Senior Manager Resume Examples & Samples

15+ years of experience in the Technology field including hands on in both development and production support roles, in large scale, global financial services organizations
8+ years experience in large scale enterprise application development, preferably in financial domain
Understanding of Software process Models like Agile, Waterfall etc
Experience in Infrastructure Migrations: Hands on experience in planning and executing DB Migrations, Server Migrations, Version Upgrades from the production support perspective
Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability
Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades
Minimum educational level - Bachelor’s Degree in Computer Science, advanced degree a plus
Minimum of 10 years recent experience as a production support manager of a minimum of 15 global analysts/staff within a large scale, global financial services organization(s)
At least 5 years’ experience managing a Global Wealth Management applications in the areas of client reporting (including performance reporting), client onboarding (CRM, KYC), investments and banking, as well as internal and external client websites
Excellent communication, collaboration and interpersonal skills
Capable of working in a fast-paced environment in institutional financial services
Proven experience in successfully managing internal and external audits/requirements
Experience compiling and presenting prod support governance presentations to very senior levels of management
Solid experience and proven ability in vendor management of onshore and offshore global team model
Extensive SQL experience as well as working knowledge of Unix, Windows, ETL, Oracle, Weblogic, Autosys, Java and the support of applications executing on IBM Mainframe (batch, CICS, DB2, VSAM)
Bachelor’s Degree in Computer Science, MIS or Computer Applications (advance degree is a plus)
Ability to maintain high standards despite pressing deadlines
Ability to solve problems quickly and efficiently
Ability to step back and understand the context of problems
Strong knowledge of general business, corporate and government cultures
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must have excellent judgment; independent thinker and resourceful
Bachelor Degree or higher in related field with overall 8-10+ years of experience
IT Support experience working in UNIX (AIX, Sun Solaris or LINUX) & Windows environments
Experience writing (basic) & debugging Shell scripts, batch scripts and Pearl scripts
Considerable experience in writing Database queries for generating capacity, performance reports and Adhoc reporting, etc
Experience supporting RDBMS DB like ORACLE, Sybase, MS SQL & DB2
Comfortable Working with Code Debugging tools. Debugging JAVA & .Net code, DB Procedures
Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat
Comfortable with Object Oriented Technologies, JAVA, .Net etc
Familiar with Autosys, Cron and Windows scheduling and setup
Basic Networking knowledge ( Load balancers, Network Protocols)
Supported Applications that integrated with MQ, TIBCO and SONIC messaging tools
Experience supporting Vendor Applications such as Anova, MS CRM, BI, Charles River, Bondedge, Perform,
Experience working in Multiple Application Support Model is preferred
Subject matter expert level user of ServiceNow including the metrics reporting facility
Working knowledge of the Account and Portfolio Performance engines ANOVA (formerly DST)
Certified in ITIL v3 or higher

Applications Support Senior Manager Resume Examples & Samples

Drive onboarding for Dev supported applications in the GCSAS space
Management and leadership of vendor support team. Reporting to Global Support Manager
Assisting the Global Support Manager in shaping the Support team in line with business demands
Having familiarity with the technical side of the applications
Ensuring stability and availability of the platform for the business and its clients
Conducting incident and problem management for all major incidents impacting/caused by GCSAS platform
Scrutinizing change coming into the platform, ensuring quality of releases is adequate
Working closely with the business senior management, as well as the development teams
Driving proactive improvement work (in terms of stability/effectiveness/efficiency) across the platform
Ensuring all hygiene factors (admin, governance etc.) is completed without requiring chasing
Proven experience in an application support environment, 4 years or more
Experience working in a service-based environment, with knowledge of service management methods
Experience in the financial industry would be preferred
Experience of reconciliations would be beneficial

Applications Support Senior Manager Resume Examples & Samples

To provide direct application support to the Equities business based on the trading floor in New York
Manage the Production Support Risk Stability Book of Work
Manage the relationship with development and infrastructure teams
5 -10 years’ experience working in a front-office support environment
Strong knowledge of Microsoft based operating systems

Applications Support Senior Manager Resume Examples & Samples

Demonstrable track record of hands-on DBA experience (10+ years)
Ability to learn application specific Database knowledge and enhance the DB performance and efficiency
Experience in DBA for Sybase 15 and above
Experience of DB performance monitoring, analyzing and tuning
Experience of DB schema and Store Procedure turning
Knowledge of Sybase IQ as plus
Experience of DB enhance and migration experience
Experience of financial industry as plus

Applications Support Senior Manager Resume Examples & Samples

Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally
This role forms part of the CCTL EMEA L2 team and is a support analyst role based in Pune, India
Promote effective knowledge management across the wider CCTL L2 Production Support teams
Translate business issues into technology requirements
Follow through to ensure each problem is resolved according to SLA
Experience in supporting a Production Support or Operations group in a high availability / mission critical environment
Financial Markets Packground, preferebably in relation to Core banking, Cash management, Loans & Deposits in product management, operations or technology is preferred

Applications Support Senior Manager Resume Examples & Samples

Responsible for all aspects of Incident and L2 support for the Electronic banking Channel Application
Ensure process are clearly documented and staff are suitably trained
7+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial
Services organization
Experience in Windows 2008 and IIS 6.0 and above
Manage and Own Application Change and Release Process
Experience in Webphere Architecture and Business Objects
Certification in project Management or ITIl is preferred
Background on Lookup Active Directory Protocol(LDAP) and Single Sign On concepts