Assistant General Manager Resume Samples

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W Block

Wallace

Block

41019 Dejuan Ways

Los Angeles

+1 (555) 196 7028

41019 Dejuan Ways

Los Angeles

Phone

p +1 (555) 196 7028

Experience Experience

New York, NY

Assistant General Manager

New York, NY

Glover, Parker and Wisoky

New York, NY

Assistant General Manager

Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance
Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction
Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations
Communicate with General Manager, Assistant General Managers, and other department managers to identify potential problems or issues in Auction operations
Provides assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance. Conducts regular audits to ensure overall compliance

Dallas, TX

Assistant to General Manager

Dallas, TX

Stamm, Fay and Schimmel

Dallas, TX

Assistant to General Manager

Provide administrative related support to GM, ensure GM’s daily work running smoothly
May assist with other functions such as data entry and other clerical duties as requested
Liaison between staff and General Manager
Send weekly OT report to managers
Order all stationery for administrative personnel and business cards for all management personnel
Update outlook shared calendar and weekly managers schedules
Trains new Phone Ambassadors, assists in hiring process

present

Houston, TX

Franchised Assistant General Manager

Houston, TX

Mohr-Schaden

present

Houston, TX

Franchised Assistant General Manager

present

Assist General Manager during morning meetings (Stand-Up) or conducts the morning meetings in the absence of General Manager
Assist General Manager with development of profit and loss statements, budgets, and financial forecasts
Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service
Assigns duties and observes performance to ensure adherence to hotel policies and established operating procedures
Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process
Providing a safe working environment in compliance with OSHA/SDS while promoting both Guarantee of Fair Treatment, and Open Door policies
Develop and implement plans that improve guest satisfaction and associate satisfaction

Education Education

Bachelor’s Degree in Business

Bowling Green State University

Bachelor’s Degree in Business

Skills Skills

Excellent organization skills with strong attention to detail and follow-up
Possess excellent leadership skills and the ability to motivate, influence and inspire staff and develop a strong team culture
Leadership quality and the ability to lead People with excellent interpersonal skills
Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times. Readily adaptable to change
Proficiency with basic Microsoft software including Excel and Word. An eye for detail is important for a wide variety of tasks
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience
Ability to make good decisions in a fast paced environment
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Strong customer service skills, ability to multi-task and prioritize work load

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Assistant General Manager Resume Examples & Samples

Ability to follow written or verbal instruction
Ability to demonstrate excellent customer service on sales floor
Gap Inc. experience preferred
Minimum 3 years work experience with an emphasis on store operations and/or customer service

Assistant General Manager Resume Examples & Samples

Actively participates in the recruitment strategy and efforts for management and Team Member positions
Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals
Ensures Discipline/Termination procedures follow all HOB guidelines
Provides conflict resolutions in a positive, effective manner
Ensures compliance with HOB Workplace Standards to maintain a working environment that is free of discrimination and harassment
Facilitates proper communication and organization in the venue, as well as to and from the Home Office
Provides overall leadership and support for all restaurant, music hall, retail and box office (Foundation, where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Manages physical plant/facility to ensure proper maintenance and repair
Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
Ensures that all special events are executed properly, to the client’s satisfaction
Creates and maintains community and partner relations that will further the interests of the company and venue
Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
Maintain all HOB Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials
WORKING KNOWLEDGE OF: Financial systems and operational standards for a multi-facility business (Restaurant, Music Hall, and Retail), computers (Windows environment, spreadsheet, databases, word processing), legal issues with regard to the hospitality industry
ENTRY LEVEL KNOWLEDGE OF: Interpersonal communications, organization, health code regulations, POS knowledge
SKILL IN: Financial analysis, effective communication, entrepreneurial insights
ABILITY TO: Delegate, organize, manage staff and guests in a positive effective manner, focus, take calculated risks, behave professionally, think creatively, maintain composure, show respect, maintain personal and professional integrity
SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College degree preferred, must have 3 years minimum experience as general manager in hospitality/entertainment industry, multi-unit experience preferred. This job description is a summary of duties, which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities, or project without notice

Assistant General Manager Resume Examples & Samples

Ensures Discipline/Termination procedures follow all HOBE guidelines
Ensures compliance with HOBE Workplace Standards to maintain a working environment that is free of discrimination and harassment
Provides overall leadership and support for all music hall, retail and box office, and VIP room (where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Manages physical facility to ensure proper maintenance and repair
Ensures that all events, rentals , special events are executed properly, to the both guest and clients satisfaction
Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service, and restaurant and high end dining
Extensive knowledge in purchasing of all types of beverages and inventory management and cost and controls of beverages
Responsible for active management of outside vendors including concessionaire, security, law enforcement and medical vendors
Complete knowledge of contractual agreements with vendors with in Venue
Complete knowledge of building lease and requirement within said lease
Complete knowledge of A.B.C. and C.U.P. and municipal requirements for venue
Maintain all HOBE Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials

Assistant General Manager Resume Examples & Samples

In partnership with General Manager provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
Through successful recruitment, on-boarding and training, create a luxury store environment
Process Payroll maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures

Assistant General Manager Resume Examples & Samples

Accountable for achieving VMware’s bookings targets for direct and indirect vCloud Air sales in a geographic region
Collaborate with core Field and Partner sales leaders to ensure proper engagement with core teams and customers
Meet with end customers to create demand and close deals with customers for vCloud Air offerings
Provide weekly forecasting visibility to VMware’s leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings
Support core Field enablement activities to drive further understanding of vCloud Air offerings

Assistant General Manager Resume Examples & Samples

Design programs and incentives to maintain a team environment within the store
Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvement
In partnership with GM provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
Analyze sales results and work with General Manager to create specialized action plans to achieve desired results
Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate

Assistant General Manager Resume Examples & Samples

Assist and work with General Manager to manage, direct and coordinate the overall reconditioning operations of the Auction
Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation
Supervise and direct Auction operations, including detail shop, mechanic shop, body shop, and post-sale inspection
Foster open communication with Auction employees, and clearly communicate importance of team’s vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment
Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance
Assist with preparation of annual budget by reviewing sales results, expenses and other financial data, such as payroll, accounts receivable, accounts payable and other expenses
Assist Lot Operations Manager and Arbitrator in resolving customer problems to attain mutual agreement and satisfaction
Communicate with General Manager, Assistant General Managers, and other department managers to identify potential problems or issues in Auction operations
Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes
Develop and maintain customer relationships to ensure quality of service and products
Review performance of Auction staff to ensure efficiency and effectiveness of direct and indirect reports, and conduct performance appraisals
Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
Continually communicates with department managers and supervisors to coordinate activities of the departments
Create location’s goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability
Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is managed at all levels throughout the year
Partner with management team at location to identify talent and create targeted development plans
Support and promote a safe and secure work environment for all employees, customers and vendors
Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales). Ensure effective and efficient operational processes that align with company objectives and strategies, high quality customer service and support
Supports and promotes all of company’s efforts related to Online/OVE sales and promotions
Continue to maintain and cultivate strong relationships with all Commercial and Dealer customers by engaging them by various means: auction sale day; at a customer's place of business; at company sponsored events, trade shows, and conventions; and at industry and trade associations
Providing leadership and training for managers of customer facing departments at the locations
Ensuring that high standards of customer service are maintained in all Recon departments at the location: Detail, Body Shop, Mechanic Shop, PSI
Drive operational efficiencies in location's reconditioning departments by achieving and maintaining appropriate margins in all recon shops
On-going review and management of various KPI standards/targets, payroll expense, and FTE reports
Partner with market recon leader to achieve the desired results in the recon shops
Maintain high level of quality in all recon areas by providing effective leadership to the recon's management team
Perform other duties as assigned by management
Minimum of 3-5 years managerial experience required
Bachelor’s degree in Business Administration, Management, Finance, Economics, or equivalent preferred
Experience in the automobile or Auction industry required
Experience in managing auction operations and/or reconditioning functions required; Auction administrative background a plus
Effective management, leadership and organizational skills required
Good computer and software knowledge, as well as experience with AS400 essential
Strong Sales, Financial and/or Administrative Management background preferred

Assistant General Manager Personalization Resume Examples & Samples

A strong internal and external customer commitment
Ability to develop, monitor and achieves financial plans and budgets
Manage projects to aggressive time and dollar constraint
Operate in a manner that ensures peak productivity and corporate profitability
Manage and develop systems, processes and procedures to maintain inventory accuracy
Consistency and reliability in distribution processes
Report building or departmental results
Measure results through developing spreadsheets / graphs / visual aides
Ensure staffing levels support volume by department. Review and analyze prior days activities in the Labor Management System
Collaborate with internal and external customers to ensure overall operational success
Hire, train, mentor and develop team members in order to assist with professional growth and development
Identification and analysis of root causes of key performance indicators in order to mitigate future occurrences
Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
Motivates team to work together in the most efficient manner
Proficient in WMS systems and how they relate to inventory control and accuracy
Bachelor's degree in Business, Logistics, Engineering or related area
4+ years of progression in a high volume - highly automated distribution environment
Technical experience in warehouse management systems and Microsoft Office suite
Ability to delegate and manage projects and activities in a time sensitive environment
Exceptional ability to deliver engaging, informative, well-organized presentations to all levels

Assistant General Manager Resume Examples & Samples

Assist the General Manager in their responsibilities, particularly in leading a high performing customer facing and service orientated team
Ensure the seamless execution of the Burberry Experience and visual standards in line with brand strategies
Support and guide Department Managers in scheduling their team to ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands
Drive store productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc
Leverage the customer profile database and store reports to support the development of a loyal customer base. Develop your team to achieve the highest quality of clientelling and customer profile capture with every transaction
Ensure all employees have sound product knowledge and are aware of company policies and procedures

Assistant General Manager Resume Examples & Samples

Ensure successful execution by being involved at every stage of store projects
Analyze business results to identify, create and execute actions to improve performance
Manage expense, according to guidelines, through controlling staffing hours, payroll and wage
Identify internal promotable and developable executives and associates and make it a priority to make them successful
Coach executives and associates to enhance and improve their skills and overall performance and counsel executives and associates with below-standard performance
Generate in-store excitement through distinctive branding, merchandising and visual standards
B.S./B.A. from an accredited 4 year college or university
Minimum of 5+ years retail management experience
Must possess outstanding collaboration skills as well as the proven ability to work with multiple stakeholders across business lines to accomplish shared goals
Must have the ability to execute retail strategy across stores with the ability to organize, prioritize and multitask effectively in a rapidly changing environment
Excellent interpersonal, verbal, written communications skills - Bilingual preferred

Assistant to General Manager Resume Examples & Samples

To support the performance and activities of the General Manager. Responsible for ensuring that all incoming phone calls are answered in a professional manner, distribute mail, greet and direct visitors and assist various departments with administrative-support duties as needed
Handle all projects as directed by GM
Answer all calls that go to the GM line
Coordinate GM schedule, daily calendar of meetings, events, etc
Liaison between staff and General Manager
Answers a high volume of calls in an efficient and professional manner and screening calls as required. Direct callers to the appropriate personnel and performs follow-up calls and correspondence
Scheduling of Appointments
Coordinate/Arrange Corporate VIP/VIP requests, i.e., ticket requests, seating arrangements and lodging, etc
Handle all ticket requests for GM review, i.e. V.I.P., Home Office, Employee, etc. Must work closely with Box Office management on all ticket requests to ensure tickets are distributed to the correct parties
Handle special Artist Hotel requests for talent department
Coordinate/arrange travel for GM and other unit personnel as directed by GM
Organize and maintain GM filing system
Keep books on all venue reports, i.e., Flash, COS, Labor, etc
Keep copy of all vendors agreements on file
Order all stationery for administrative personnel and business cards for all management personnel
May coordinate office birthday recognition
Coordinates parking validation with local garages
Locate and purchase office furniture as requested by GM, i.e. chairs, desks, etc
Compare services and rates of select vendors such as FedEx, UPS, Cannon, etc., while working with corporate to guarantee lowest possible rates
Responsible for ordering venue office supplies
Negotiate prices for office supplies and maintain positive relationship with vendors
Liaison with service maintenance companies for all office equipment
Handle all mail service requests for UPS, Federal Express and US Postal Service
May assist with other functions such as data entry and other clerical duties as requested
Works on all donation requests for the venue
Trains new Phone Ambassadors, assists in hiring process
Fills in on main phone line when phone ambassadors go on break or are away from their desk
Assists IHOBF with fundraising efforts
Schedule/update LED marquee
Update outlook shared calendar and weekly managers schedules
Handles phones – password resets, name changes, changes to phone tree, dial by name directory etc
Coordinates all group ticket sales
Update staffing document on common drive
Coordinates and maintains all marketing material
Issues and tracks employee access passes
Issue Karma Cash Cards
Send weekly OT report to managers
Assist Other Employees as needed
Maintain House of Blues safety and sanitation standards
1-2 years of Receptionist experience
Proficiency with all Microsoft applications
Ability to work under heavy volume to meet deadlines
Professional demeanor and work in a fast-paced environment
Skilled in handling VIP guest relations, phone etiquette, communication skills
Must have the ability to prioritize, organize, handle multiple tasks
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines
Proficient typing skills required (ability to type 30 wpm)
Tolerance of all cultures, music and art forms

Assistant General Manager Resume Examples & Samples

Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction
Assist Arbitration in resolving customer problems to attain mutual agreement and satisfaction
Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations
Lead effective management of dealer and commercial customer relationships and service levels
Manage the activities of various departments, including the office, arbitration, transportation, commercial accounts & customer support, marketing & promotions, online, and TRA/Specialty operations
Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year
Support and promoting a safe and secure work environment for all employees, customers and vendors
Support the sales efforts by cultivating open lines of communication between location's customer support and market sales/marketing teams
Ensuring that high standards of customer service are maintained in all departments at the location: Lot, Office, Customer Support, and Commercial
Strong communication, interpersonal, and interaction skills required
Strong customer focus and ability to build relationships internally/externally necessary
Ability to solve complex problems and make sound, strategic business decisions required

Assistant General Manager Resume Examples & Samples

High School diploma or equivalent. College degree, desired
1-3 years experience in hospitality, preferred
Familiar with POS and PMS hospitality operating systems
1-3 years supervisory experience or equivalent
N/a
Experience with Excel, Word, Windows and Property Management Systems
Fluent in speaking, reading and writing English
Must be willing to handle guest complaints
Must be able to perform under pressure
Must enjoy working with people and dealing with guests
Knowledge of V1
Knowledge of PeopleSoft Time & Labor
Knowledge of Info Genesis
Knowledge of Osprey POS
Assists Flagg Ranch Company General Manager in providing leadership for the operation to include training and indoctrination of department heads
Works closely with General Manager and Project Manager in coordinating and facilitating capital projects
Performs daily administrative tasks

Assistant General Manager Resume Examples & Samples

Full responsibility for all aspects of venue business operations
Minimum 5 years experience as a general manager in a hospitality related business
Flexible Schedule (days/nights, weekends, and holidays)

Assistant General Manager Resume Examples & Samples

Provide reports and information to General Manager as required or needed
Manage all facility activities and personnel reporting to this position
Maintain effective communication and coordination with all internal customers, plant management and team members; maintain positive employee relations; listen to issues and concerns and respond (C48) within 48 hours
Maintain open, honest relationship with fellow team members; treat all team members with dignity and respect without favoritism
Oversee and direct Production Team Members on all shifts in safe, quality-minded and productive manner with a sense of urgency to attain production priorities as scheduled
Support new program launches
Maintain and continually facilitate organization and housekeeping standards
Utilize lessons-learned philosophy in continual improvement activities
Report on status of projects as required
Provide motivation and results-oriented environment
Conduct performance evaluations of reporting personnel as specified by company goals
Ensure all Team Member documentation is maintained
Lead Press Shop Manager, Assembly Manager, Maintenance Manager, Business Manager, IT/Logistics Manager and Engineering Manager, to include training and development, communication and enforcement of company policies and procedures, performance coaching and evaluation, and written documentation of Team Member performance issues
Recommend measures for continual improvement of quality methods, equipment performance and product quality
Analyze and resolve work problems, or assist Team Members in solving work problems, including personnel and process issues
Attend and participate in required meetings
Encourage safety and housekeeping practices and lead by example; wear PPE at all times
Participate in Continual Improvement activities
Oversee (3) shifts of manufacturing activities through reporting staff: stamping, assembly, paint, maintenance finance/accounting, IT, logistics and engineering
Complete correspondence, forms and reports in Microsoft Office and other programs
Handle confidential information on a regular basis; uphold confidentiality and build trust in Management
Adhere to customer requirements, Business Operating System and company policies
Able to work well with others; build and maintain positive Team Member relations
Able to prepare, read and interpret written reports, instructions, procedures, and guidelines
Able to effectively present information and respond to questions from management, Team Members, suppliers and customers
Able to communicate in front of an audience during training and/or meetings
Able to maintain confidentiality and use discretion and tact
Able to work under the pressure of meeting schedules, personnel issues, production deadlines and managing multiple priorities
Able to work flexible and additional hours as required
Minimum of 10+ years of progressively more responsible supervisory / managerial and leadership experience in high volume stamping/welding manufacturing operation
Trained manufacturing professional
Honest with high integrity
Excellent human management skills
Good technical skills (stamping, assembly)

Assistant General Manager Resume Examples & Samples

Manage the client relationship at the location, while providing hands on execution management of operations
Partner with the General Manager to plan and execute business development strategy for growth
Recruitment and development of new and existing managers

Assistant General Manager Resume Examples & Samples

Retain and grow current accounts, and build partnerships with sales team to attract new customers
Considerable negotiation skills and computer proficiency
A valid driver's license

Assistant General Manager Resume Examples & Samples

Assist in the management of the distribution center, including P&L responsibility and the controlling of assets
Help to prepare and manage the distribution center business plan, which establishes operational goals
Ensure that client objectives are met by maintaining active customer relationships
Help to train and develop all Distribution Center personnel and operations associates
Drive operational efficiencies, logistics productivity, and DOT compliance
Drive a positive work environment and utilize effective communication skills at all levels of the organization
Provide overall direction and control to a large/complex warehouse to achieve operating and financial goals
Must be able to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select best course of action
Create climate of continuous change, building a solid business strategy and SOPs as a result of aligning with customer/client needs
Provide a daily service report card on local operations; actively participate in regional/district and client initiatives
A Bachelors degree is strongly preferred
Minimum of 5+ years of management experience in the areas of operations in a high energy, fast-paced customer service oriented environment
Demonstrate proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results
Previous profit and loss accountability experience; shrink control
Must be results-oriented, as well as customer service-focused
Experience in a dynamic and time sensitive environment
Must be very hands on leader/manager
Route based experience is a huge plus
Proven ability to effectively build and foster a team environment
Ability to make decisions in a fast paced environment
Familiarity with managing a timekeeping system; Wage & Hour compliance
Proficient in computer software including Microsoft Word, Excel, PowerPoint and Outlook
Excellent/articulate oral and written communication skills
Availability to work all shifts, weekends and holidays

Assistant General Manager Resume Examples & Samples

Greet members, cultivate relationships, and encourage member connectivity by promoting an engaging and welcoming environment throughout all departments
Perform club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition
Demonstrate a positive attitude and ensure Department Heads and team members are providing the highest level of customer service, cleanliness, and financial performance
Meet one-on-one weekly with Department Heads to ensure Key Performance Indicators (KPI’s) are followed and all departments are meeting or exceeding budgetary goals and connectivity metrics
Recruit, hire, and mentor Department Heads to promote career growth through training, development, and performance assessment
Authorize new hires, promotions, employee status changes, and terminations. Manage club attrition and develop appropriate succession plans within the club and region
Coordinate disciplinary actions and terminations with Sr. General Manager, Area Director and Human Resources Director
Prepare and facilitate LT Way “All Club” meetings to review policies and procedures, discuss club promotions, and ensure positive club morale
Facilitate weekly Department Head meetings to communicate and align around clubs key business objectives and opportunities and attend Area Director meetings
2+ years experience managing people in fitness, hospitality, or retail industries
2+ years experience managing profit & loss (P&L) statements/revenue/EBITDA budget
Decision making, problem solving, strategic planning, and data analysis skills
Knowledge of standard office procedures and computer software
Ability to effectively multi-task with tight deadlines both independently and within a team environment
Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
Ability to effectively build teams
Excellent supervisory, presentation and time management skills
Knowledge of profit and loss statements, general ledgers and accounting

Assistant General Manager Resume Examples & Samples

5-7 years of Food & Beverage operations management, preferably in a stadium or arena environment
Ability to constantly move about a large facility, which could span several hundred thousand feet, to perform work responsibilities, inspections, client tours, and various meetings
Ability to occasionally operate food service and kitchen machinery for training purposes
Ability to constantly identify and rectify hazardous situations in the workplace
Ability to occasionally handle and/or transport equipment, objects, and food service machinery from one location to another
Ability to occasionally handle and transport objects in excess of 50 lbs
Ability to frequently operate office machinery
Ability to constantly communicate, verbally and in writing, with clients, component management and Aramark staff
Ability to frequently handle or direct the resolution of managerial matters
Ability to occasionally handle or direct the handling of cash and to balance receipts
Ability to frequently provide statistical analysis and to constantly utilize information technology to submit statistical and financial reports to component management
Ability to constantly respond to changing demands from component management, clients, and guests
Ability to constantly interact with the public
Ability to frequently work irregular hours, nights, and weekends

Teavana, Assistant General Manager Resume Examples & Samples

Foster your store’s sales success: Use a consultative sales approach to cater to each customer’s needs
Manage a store team: Support the recruitment, retention and training of new hires. Lead by example, provide feedback and coach to develop a successful store team and positive team environment
Run store operations: Ensure smooth flow of operations and consistently review store environment and business indicators for areas of improvement, working with your General Manager to implement improvements

Assistant General Manager Resume Examples & Samples

Collaborates with DVP/GM in making key decisions that directly impact the achievement of top-line sales and EBIT targets for the store
Achieve top-line sales and EBIT targets for the store
Deliver all payroll, capital and expense plans within budget
Drive productivity by ensuring that retail operating processes and policies are effectively implemented with adequate control and monitoring
Lead, motivate, and retain a high-performing sales management team
Personally and through the store leadership team recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Develop a clear talent and succession plan for the store, ensuring the retention of key talent
Direct the management of payroll and expense budgets for selling divisions
Lead sales management team to develop, maintain and grow active client bases within their areas
Increase wallet share of high value customers through the consistent delivery of extraordinary personalized service
Develop a network of key industry contacts within the retail and luxury community and have a sound understanding of industry trends and practices
Direct the successful implementation of customer relationship and Loyalty management programming
Partner in and influence the development of store seasonal plans
Partner with the DVP/GM in the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
Collaborate with Operations role to drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
Serve as MIC (manager in charge) of the store as required
5-8 years management experience in a similar size business with accountability for managing
Managers

Assistant General Manager Resume Examples & Samples

Provides overall leadership and support for all music hall, merchandise and box office, and VIP room (where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service, and food service operations
Complete knowledge of contractual agreements with vendors within the Venue

Assistant General Manager Resume Examples & Samples

Develop aggressive sales, marketing and revenue plans and direct successful implementation
Create and maintain an excellent work environment, centered upon teamwork and mutual respect
Ensure all Members receive the level of attention and service necessary to exceed their expectations. Ensure follow up on serious Member complaints/concerns quickly and effectively

Assistant General Manager Resume Examples & Samples

Collaborate with the General Manager in maximizing store sales and revenue to improvebusiness
Active benchmarking of competitor business and brand activities
Role model customer service, coaching Store Customer Advisors in developing long lasting relationships with customers
Maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with customers
Seeking to provide and lead the sales team to provide service that delights the customer and takes action within a defined customer service framework
Develop an in in-depth knowledge of Zegna products to include composition, style and origin
Be the custodian of brand image and Store maintenance through Visual Merchandising and guaranteeing Store Customer Advisors image according to guidelines
Along with GM guaranteeing theexecution of Visual Merchandising Guidelines & Standards
Work in partnership with the GM to consistently raise the standard of the in-store team through active training, coaching and motivating Associates, increasing sales effectiveness and enhancing the customer experience
Assist GM in managing and resolving conflicts, taking disciplinary action as needed to ensure a healthy team environment
Partner with GM inrecruiting, selecting, hiring and training Store Associates
Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage
Collaborate with GM in achieving excellence in retail operations and company standards

Assistant General Manager Resume Examples & Samples

Provides direction of daily activities of the Front Desk and Housekeeping Department
Ensure Guest Facility quality standards are maintained
Process daily and monthly sales reports, balance sales/collections against night audit and prepare daily bank deposits
Handles all direct billing, account billing and accounts receivable while tracking account balances
Process petty cash reimbursement
Prepare various daily, weekly and monthly reports
Relieve guest service agents for lunch break in the absence of reservationist
Assist Guest Service Agents during peak periods with reservations, guest inquiries and billing when necessary
Cover Housekeeping Supervisor position and Front Office in the event of sick calls, personal days, vacations or emergencies when necessary
Participate in the training of all staff and interns
Ensure that office and front desk supplies are sufficiently stocked
Instruct staff in work policies and procedures
Participate in operations meetings and Real Estate Management meetings in place of the General Manager
Oversee overall operations in the absence of the General Manager
Handle emergency calls from Guest Facility Staff during off-hours
Maintains good communications between all departments
Assist in supervising outside contractors
Maintain knowledge of the industry and perform other job related duties as required
Four-year Bachelor's degree required preferably in hospitality management
5 years hospitality experience, minimum with 2 years in a supervisory role
Exhibits flawless appearance, presenting immaculate grooming and hygiene in accordance with Guest Facility Standards
Able to work quickly while maintaining high standards of quality in performance
Able to work independently with minimal supervision
Must be organized in his/her approach to completing tasks
Computer Literate

Assistant General Manager Resume Examples & Samples

Hire, supervise, train and develop all key management, golf operations and F&B staff
Manage all aspects of the club in the absence of the General Manager
Monitor guest experience across all departments and take appropriate action to ensure excellent customer service
Promote and sell membership and loyalty products along with club offerings and services
Sell and coordinate individual, group, member and tournament events
Assist the National Merchandise Manager with the ordering and display of merchandise in the pro shop
Process customer reservations for guests of the club
Manage all aspects of play including greeting, starting, pace of play, and safety on the course
Produce daily reports related to rounds, sales, etc. for management
Assist General Manager with administrative functions including daily accounting, managing accounts payable, and processing member billing

Assistant General Manager Resume Examples & Samples

Approve/defer/decline credit applications within the designated portfolio, referring accounts to the VP as required under your delegated lending authority
Practice good corporate governance judgment, and ensure compliance with CIBC credit policies, procedures, and guidelines
Manage the credit risk of the portfolio assigned within agreed quality standards, adhering to a disciplined approach consistently, and exercising sound judgment in the credit decision process
Through review of various portfolio management reports, and discussions with line lending officers, ensure early detection of deteriorating situations and take appropriate actions as appropriate
Identify and manage deteriorating credit risk situations with a view to minimize credit losses. Ensure that referral to the Special Loans Division is made at the appropriate time, and in accordance with established Risk Rating guidelines
Identify trends in your portfolio as it pertains to credit quality, and discuss/refer to the VP as appropriate
Develop and keep current on industry knowledge pertaining to the industry segment(s) that comprise the portfolio under your management, from a variety of sources including external rating agencies, business publications, research analyst reports, internal and external electronic databases, etc
Provide advice and guidance to line lending officers on credit risk matters by being current on Bank’s credit policies, guidelines and procedures, as well as trends and developments pertaining to the industry segments under your management. Assist in developing satisfactory credit solutions within acceptable risk parameters. Be consistent in the application and communication of credit policies, procedures, and guidelines
Engage Market Leaders as appropriate to deal with issues that affect the asset quality of the portfolio and/or the effectiveness of the credit process

Assistant General Manager Resume Examples & Samples

Make our Mom2Be the center of attention. Surprise her with our high caliber service level to establish a meaningful connection and lasting relationship with our Mom2Be
Listen, teach and inform the client about our unique multi-brand environment, and all brands and products
Partner with the General Manager to lead and coach the team to effectively connect with and educate our Mom2Be
Embody a brand culture that engages and excites team and our Mom2Be
Uphold visual and operational excellence. Work with General Manager and store team to make thoughtful store based decisions that meet Company expectations and will support overall client experience

Assistant General Manager Resume Examples & Samples

Lead the sales team to provide service that delights the customer and take action within a defined customer service framework
Develop an in-depth knowledge of Zegna products to include composition, style and origin
Collaborate with GM in achieving excellence in retail operations and company standard

Assistant General Manager Resume Examples & Samples

Minimum of 5-7 year's relevant experience in a high volume enviroment is required
Ability to respond effectively to changing demands
Prior experience managing in a union environment preferred

Special Assistant to the General Manager Resume Examples & Samples

At least three (3) years of translation experience
Significant working knowledge of major league baseball and related statistics
Bachelor’s degree in public relations, broadcasting or communication
Media relations experience
Prior work experience with a Major League baseball team

Assistant General Manager Resume Examples & Samples

Minimum of 3-5 years of retail management experience in a high volume store or multi-unit management required. Specialty or fashion apparel experience preferred
High school diploma or equivalent required
Ability to be flexible with scheduling, including the ability to work nights, weekends and holidays
Understand business metrics
Self-motivated, independent leader
Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day
Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds

Assistant General Manager Resume Examples & Samples

Lead by example;train, guide and coach staff on selling & service skills,driving them to create transformational customer experiences & exceed sales targets
Partner with the GM to create the transformational experience in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
Build a strong consignment business in your store
Ensure a high level of customer service through extensive product knowledge and product ownership

Assistant General Manager Resume Examples & Samples

Manages the office area to ensure effective telephone and mail communications
Manages all aspects of the club in the absence of the general manager
Assists in Hiring, developing and supervising all key management employees of the property
Process customer reservations for guests of the golf course
Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf
Professional and/or Head Golf Professional
Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
Provides customer service to arriving guest to help expedite check-in process
Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
Assists in overseeing the care and maintenance of the property’s physical assets and facilities
Provides assistance in management of Pro-Shop
Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
Assist with sourcing, hiring, developing, training and motivating a staff of professional service-orientated staff at the discretion of the General Manager

Assistant General Manager Resume Examples & Samples

Provide customer service by utilizing “ACE Service Absolutes” when checking members or guest in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards
Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
Provide assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Maintain and expand membership and/or customer base by assisting in the prompt handling member and guest concerns and issues; foster open communication with members and guests by remaining highly visible
Generate revenue by providing assistance to General Manager in: managing the reservation system and procedures in accordance with AGC standards and guidelines; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expand sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Assist GM in budget and expense management by: utilizing labor scheduling tools to follow demand patterns; reviewing A/P, A/R and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage
Assist GM in managing staff by conducting staff meetings; acting as a role model for all employees by demonstrating behavior and work ethic expected of all AGC employees; ensuring standards by implementing all human resource policies and procedures
Manage facilities by working closely with Superintendent, F&B Director and all other department heads to ensure compliance with AGC standards
Protect the integrity of the organization and the safety of members, guests and employees by following safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns
Implement and support all AGC initiatives and programs as requested by management
4-year college degree or equivalent experience required
1-2 years management experience, preferably in the golf/hospitality/service industry
Proficient in computer software including Microsoft Word, Excel, PowerPoint and ACT!
Familiarity with managing a timekeeping system, preferably KRONOS

Lord & Taylor Assistant General Manager Resume Examples & Samples

Manage expense to guideline through controlling staffing hours, payroll and wage
Maintain superior housekeeping standards
Drive Credit, Gift Cards, Telephone Append and E-mail Capture programs to meet or beat the standards
Build a succession plan. Identify internal promotable and developable executives and associates and make it a priority to make them successful
Identify, network with and hire the best external candidates
Coach executives and associates to enhance and improve their skills and overall performance. Counsel executives and associates with below-standard performance

Assistant General Manager Resume Examples & Samples

Works with the GM/AGM to create new jobs through growth and secure new contracts
Participates in the development of the Company Goals and Objectives to support the annual Business Plan
Develops systems, processes and standardization with their teams for consistent practices for the Division
Ensures their department(s) of responsibility develops a department action plan and leads their team to achieve strategic goals and continuous improvement objectives in alignment with Cosma Canada/USA business plan
Supports the budget planning process with Department Managers and reviews and approves the budget with the GM. Takes responsibility to ensure departments meet the financial targets
Promotes/recommends continuous improvement suggestions including environment, people, processes and equipment/machinery
Assists in the development of procedures and methods which improve Safety, Quality, Timing, Cost and Motivation
Makes decisions within the scope of their responsibilities that are in the best interest of their departments, and Cosma/Magna
Communicates and reports Department(s) progress/results in achieving goals and on the regular operation of their departments to the General Manager
Complies with, supports and models Cosma Canada/USA’s operational procedures/policies, Employee Handbook, and Magna’s Employee’s Charter, Corporate Constitution, and Operational Principles
Ensures policies and procedures are created objectively, reviewed, approved, implemented and adjusted as required
Ensures that the Progressive Discipline process is being applied with the intention to be corrective and that it is equitable, fair and consistent by following policies, procedures and legislated requirements
Provides Leadership without discrimination and personal bias on any prohibited grounds as outlined in Human Rights legislation
Ensures confidentiality in all matters pertaining to both business and employee relations
Responsible to run a profitable division that will contribute to and support the long-term growth of the Employee Equity and Profit Participation Program
Conducts regular departmental meetings to communicate Safety, Quality, Timing, Cost and Motivation information and to promote involvement in issues affecting employees or their work areas
Conducts regular dialog sessions or small group meetings with employees to ensure issues/concerns are addressed in a timely manner
Participates in manpower requirements planning, overtime scheduling, and assists with capacity planning to meet future objectives
Supports, reinforces and participates in the Open Door Process by educating, supporting and promoting corporate initiatives (i.e. Employee’s Charter, Employee Opinion Survey, Hotline, Fairness Committee, and the Employee Advocate)
Ensures fairness to direct reports and all employees, and encourages and participates in the Open Door Resolution Process for employee relation issues
Performance Management - Observe, understand, teach, coach and mentor direct reports for enhancement of knowledge, skills and succession planning
Conducts and/or ensures that all Department Managers ensure that Area/Shift Leaders investigate all non-conformance to Company polices/procedures/rules/regulations and applies the applicable corrective action
Ensures suppliers are performing work safely while in their department work areas/zones when applicable
College or University degree in Engineering, Manufacturing Management, or Industrial Manufacturing
Skills gained by experience – minimum 10 years in Automotive Manufacturing with 10 yrs. in a leadership role
Must possess tact, discretion, and integrity
Ability to work well in a fast paced environment and with a variable workload
Strong organizational, time management, planning, written, and verbal communication skills
Demonstrates a maturity of judgement, leadership skills, attention to detail and exceptional organizational, listening, communication and presentation skills in all aspects of the job function
Excellent math skills with the ability to apply to cost and analyze data
Ability to work flexible hours in a fast-paced environment in order to meet customer requirements
Must be able to interact effectively with other team members
Able to appreciate and maintain proper level of confidentiality
Experience working within the Magna Corporate Constitution
Ensures employees are trained or certified, as required and participates in training programs as required
Performance management of employees and conducting performance reviews consistently
Experience working within the Corporate Magna Ethics & Legal Compliance program requirements and ensures and monitors that their team is in compliance
Effectively builds and fosters high performing teams by ensuring teamwork within their departments
Completes Payroll activities for their direct reports
Complies with relevant Quality and Environmental programs (e.g. TS16949, ISO14001) and ensures compliance in all areas of responsibility
Complies with all Health and Safety programs in accordance with OSHA. Follows and ensures Company procedures regarding safety rules and regulations are followed and ensures compliance in all areas of responsibility
Provides an Employee & Family Assistance Program for the use of the Division’s Employees and their immediate family
Ensures that Department Managers work cooperatively with HR Health & Wellness to return employees (STD/Workers Compensation) to work under the Return-to-Work program and ensures the leaders within their area of responsibility monitor employees to ensure they work within their R-T-W plan
Possesses excellent verbal and written communication skills
Conducts themselves in a professional manner
Develops and maintains peer relationships
Keeps work area clean and organized

Assistant General Manager Resume Examples & Samples

Excellent leadership and hospitality skills in the club industry
Success in the Food and Beverage area
Previous experience as a Department Head at a club
CMAA or PGA Membership
Extensive knowledge of Jonas or other point of sale systems

Assistant General Manager, AO Halton Hills Resume Examples & Samples

Ensure the highest standards of client service are maintained at all times
Proficient in Word, Excel, Power Point, and Lotus Notes
Able to speak effectively in interpersonal situations
College degree or equivalent

Assistant General Manager Resume Examples & Samples

Recruit, develop, guide and train a sales staff that is dedicated to driving the business
Achieve and surpass goals
Ensure all merchandise is handled appropriately and inventory is accounted for and monitored
Ensure that the department collaborates with all other departments to insure smooth operation of department
Ensure that all company policies, procedures and directives are enforced consistently and effectively
Minimum 3 years of management experience in the retail industry
Strong interpersonal and communications skills both verbal and written

Assistant General Manager Resume Examples & Samples

Maintain the highest standards of client service are maintained at all times
Facilitate collaboration within all departments to ensure smooth operation of department
Enforce all company policies, procedures and directives consistently and effectively

Assistant General Manager Resume Examples & Samples

Assist with development, administration and achievement of the annual golf revenue plan, with hotel play and other outside play as target market
Oversees the care and maintenance of all club physical assets. May coordinate maintenance efforts of Clubhouse Managers
Audits all inventories to assess control reliability. Identifies opportunities to control product costs and other expenses
Prepares and monitors quarterly revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business volume reports and updating forecasts
Monitors all financial reports/statements on a monthly basis and recommends effective corrective action in cases of any negative budget variance
Manages marketing efforts to continually promote controlled golf access to target markets
Collaborates and assists key managers with developing and achieving business and operating plans
Participates in the creation of events and menus to entice variety of appetites, for both restaurants and banquets
Assists General Manager in monitoring success of all departments and department associates, including semi-annual performance reviews, as needed
Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Organizes compilation of all necessary data required to prepare annual budgets for club, as well as the comprehensive annual clubs business plan. Serves as budget manager and as the point-person for timely and accurate completion of annual budgets for club operations
Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs. Ensures that human resources procedures and policies are followed and that deviations are effectively managed
Updates and oversees implementation of policies and procedures for multiple departments, including compliance with all company standards
Monitors overall club(s) safe-work practices and coordinates ongoing safety education programs
Bachelors degree(BA) or four years related experience training or equivalent combination of experience and education
CMMA, GCSSA or PGA/LPGA membership preferred

Assistant General Manager Resume Examples & Samples

Assist in preparing monthly operating statements, as directed by the GM
Oversee all service contracts and vendor relations as directed by the GM
Participate in General Management Department initiatives as directed by the GM

Assistant General Manager Resume Examples & Samples

Develop and maintain positive tenant relationships
Communicates regularly with Property Administrator and concierge services, providing necessary support and information
Assist in preparing and executing annual property business plan and budgets, including but not limited to gathering of bids and proposals and data input for GM review
Assists Chief Engineer in obtaining proposals for work
Assist in preparing monthly operating statements / reports
Prepare lease abstracts for GM review
Prepare annual CAM, Tax and Insurance reconciliations and estimates
Prepare monthly rent statements and assist in collecting all rents due under leases agreements
Manage in conjunction with PA, all electronic trackers including but not limited to LOI, COI, LOC, Rights and Options, emergency contacts et cetera
Assist GM and Building Engineer with Management and Engineering Services Compliance Excellence Program
Ensure that client expectations on data security are met both with JLL employees and contractors
Any additional duties as directed by the GM
Prints Aged Delinquency report on the designated day each month. With the PA is responsible for sending delinquency letters to tenants pursuant to individual client requirements. Copies of emails should be kept in the tenant’s lease file. Track delinquencies not received in 10 days and report the information to the GM in order to discuss next steps

Assistant General Manager Resume Examples & Samples

Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. Ability to produce well-written reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances. Possesses proven financial and accounting acumen
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. Ability and respond to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Strategic thinker with strong implementation orientation
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for JLL or requested by the Client. Must have working knowledge in various budget applications. Must be able to travel to several different sites within a local region

Assistant General Manager Resume Examples & Samples

High school diploma or general education degree (GED). Associates or Bachelor degree preferred, or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written and oral form
Ability to type at least 60 wpm with 90% accuracy. Must have proficient knowledge of Microsoft Word, Excel and PowerPoint. Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week

Assistant General Manager Resume Examples & Samples

The requirements listed are representative of the knowledge, skill and/or ability required
Must be able to pass any JLL or client required background checks at all times
Three to five years related experience and/or training required
Previous experience in property management required including budget preparation, financial reporting, familiarity with building systems, lease documentation and administration
Obtain within 6 months of employment or hold and maintain the required real estate salesperson license
Ability to produce well-written reports, spreadsheets, business correspondence and procedure manuals
Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, and late fees
Possesses proven financial and accounting acumen including clear understanding of cash and accrual accounting procedures
Has strong knowledge of escalations, recoveries, special charges, etc
Knowledge of rCash, Yardi, and Kardin a plus. Must have proficient knowledge of Microsoft Word, Excel and Powerpoint
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week. Must have the ability to multi-task and/or manage multiple projects simultaneously

Assistant General Manager Resume Examples & Samples

Works closely with local, state and governmental organizations in maintaining highest standards or health, sanitation and cleanliness in food and beverage areas
Provides leadership and direction resulting in employee retention
Creates and maintains framework for strong interdepartmental communication to effectively implement cross promotional goals and objectives
Analyzes demographics of the market and looks for opportunities to increase markets; works with marketing, special events and promotions staff to create internal, external promotions
Minimum 5 years experience as a general manager or operations manager in a hospitality related business
Ability to perform all job duties and responsibilities

Assistant General Manager Resume Examples & Samples

Be a leader in the development of the DexSys team by using a mentoring and coaching philosophy to strengthen the senior management and all team members
Actively support succession planning initiatives to ensure future leaders are developed for new opportunities within DexSys
Establish, maintain and execute DexSys’ vision, annual goals, key performance indicators and action plans
Ensure all department leaders establish, maintain and execute their departmental vision, annual goals, KPI's and action plans
Update, based on an established frequency, all DexSys’ KPI's & participate actively in improving the overall performance of the facility
KPI's and participate actively in improving the overall performance of the facility
Ensure you maintain, follow and update through management reviews all processes assigned to DexSys under the TS and ISO systems
Monitor the activities of the Engineering department to ensure that Launch activities are progressing toward satisfying the customer requirements for the successful launch
Ensure that the DexSys’ team meets or exceeds customer expectations by resolving problems quickly and professionally. Challenge the team to utilize root cause problem solving methods
Challenge the team to continuously improve the quality standards of all products manufactured by DexSys and Tier I components used in the manufacturing of finished goods. Ensure that customer issues are responded to expediently and in a professional manner
Track the effectiveness of all systems required to maintain on-time delivery of product. React immediately to resolve any issues, which have or may occur to interrupt the scheduled delivery of product to the customer
Keep the entire organization focused on continuous improvement to ensure reduction of manufactured costs
Actively participate in all customer quoting activities to ensure that the quoted selling prices of all manufactured products has adequate DexSys profit margins & satisfy our investor’s expectation for return on investment
Ensure that all finance costs associated with tooling sales and engineering changes to customer owned tooling have systems in place to collect tooling receivables immediately after customer approvals have been obtained
Actively monitor all DexSys financial activities to ensure monthly profitability of the organization
Work with the Department Managers to achieve the targets of each key operational indicator
Participate as required in Continuous Improvement teams and provide leadership and support to teams in their efforts to meet and exceed targeted capital costs
Employ the principles of synchronous manufacturing for elimination of waste and optimization of labor efficiencies
Participate in the hiring procedures for all new Magna Exteriors DexSys employees
Guarantee that all DexSys Employees and supplier partners are following the guidelines of all State, Local and Federal requirements
In the absence of the General Manager, assume all required duties and manage the day to day operations
Actively support the satellite operation leaders and ensure daily support is provided to ensure that the sequence center operates efficiently and provides the highest level of quality and on time delivery to our customers
Provide leadership and direction to both the molding and painting department to ensure the key operating indicators targets are being achieved on a shift by shift basis. In areas where the KOI’s are not being achieved, use your skills and experience to direct the appropriate team(s) to initiate action plans and projects to continuously improve and achieve / surpass these targets
Other duties as directed by the General Manager
Bachelor’s degree in a related field of study or twelve (12) years of directly related job experience combined with some formal training. Related formal training will be considered is lieu of degree requirements
Minimum of ten to twelve (10 - 12) years’ experience in an automotive manufacturing environment with experience in both injection molding and automated paint lines
Minimum eight years supervisory experience in an automotive manufacturing environment with at least five years at a department manager level
Additional experience in injection molding / paint scheduling and materials management would be an asset
Financial experience or training is mandatory with at least one (1) year of proven experience as a supervisor or manager
Demonstrated leadership ability and the ability to effectively communicate with all levels of the organization
Demonstrated oral and written communication skills as well as strong organizational skills

Assistant General Manager Resume Examples & Samples

To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The MAGNA Employee’s Charter to maintain a positive and productive workplace
To follow Magna Exteriors Belvidere policies and display conduct expected of Magna Exteriors Belvidere employees as described in the employee handbook
To follow safety rules of Magna Exteriors Belvidere and work in a manner that is conducive to maintaining a safe and healthful workplace
To Understand the employee’s rights under the OSHA Act, EEOC, FLSA and do not allow for discrimination against any employee exercising their rights
To follow safety rules of Magna Exteriors Belvidere and work in a manner that is conducive to maintaining a safe and healthful workplace including: training of new employees, reporting unsafe acts or conditions and correcting or commending health and safety performance
Ensure that you follow company policies and business objectives in the daily supervision of the operations of the company
To exhibit teamwork and leadership skills and actively participate in team activities in a positive working environment
To demonstrate problem solving skills in a work environment that is striving for continuous improvement
To support all customer quality standards as well as the standards of Magna Exteriors Belvidere
Have knowledge of general workplace health and safety in regards to the general public and visitors to Magna Exteriors Belvidere
Ensure a spirit of respect, cooperation, ethical conduct and fair dealing in all our operations between our internal, external customers and suppliers
Minimum of ten to twelve (10 - 12) years’ experience in an automotive manufacturing environment with experience in injection molding
Additional experience in injection molding and materials management would be an asset

Assistant General Manager Resume Examples & Samples

Industry accreditation and/or designation are also preferred
Real Estate license within your jurisdiction within 12 months of hiring (i.e., salesperson license, property management license)
Produce well-written reports, business correspondences, and procedure manuals
Effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the general public
Calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, and late fees
Apply concepts such as fractions, percentages, ratios, and proportions
Analyze, interpret, and explain financial statements
Calculate dollar and percentage variances
Possesses proven financial and accounting acumen (e.g., cash and accrual)
Define problems, collect data, establish facts, and draw valid conclusions
Solve practical problems and deal with variety of concrete variables with limited standardization
Interpret and respond to a variety of instructions furnished in written, oral, diagram or schedule form

Assistant General Manager Resume Examples & Samples

Provides overall leadership and support for all Foundation Room, Restaurant & Bar, Music Hall, Retail and Box Office staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Maintain all HOB Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
Serve as a resource of information for all Members regarding their experience within both the Foundation Room and all other House of Blues areas
Must possess previous experience in an upscale food and beverage operation in a leadership role
Guest Relations & Membership Fulfillment

Assistant General Manager, Fridley Resume Examples & Samples

Analyze reports and initiate proper corrective actions for unacceptable trends
Strong analytical and process management skills
Travel within the region is required

Assistant General Manager Resume Examples & Samples

Help to train and develop all Distribution Center front line associates
Drive a safe and positive work environment and utilize effective communication skills at all levels of the organization
Minimum of 3+ years of management experience in the areas of operations in a high energy, fast-paced customer service oriented environment
Must be very hands on

Assistant General Manager Resume Examples & Samples

Associate's or Bachelor degree required
An advanced degree a plus
Obtain the required real estate license within your jurisdiction, i.e. a salesperson license or a property management license within twelve (12)months of hiring
Must have working knowledge in various budget applications

Assistant General Manager Resume Examples & Samples

Draft (front end) supply/install and service contracts
Negotiate contracts with client’s legal representatives
Present and negotiate contractual requirements with internal stakeholders in Denmark and Melbourne
Management of external service providers to ensure correct advice within expected cost constraints
Active team membership (Bid Closing Team, Wider Sales Team and Service Team)
Improvement of legal principal understanding within the team
External provider support management
Negotiate construction contracts with clients
Support commercial negotiations
Negotiate with client’s external legal teams – Partner level Tier 1 Firms
General legal advice to business
Positive ongoing professional relationships with Client
LLB degree from business school or university
Strong negotiator and commercial acumen
Ability to influence situations in pressure environments
Ability to assertively push critical points
Ability to quickly analyse complex situations
Work effectively in team situations – open to others
Develop strong and close relationships with internal stake holders
Develop strong and professional contacts and relationships with external stakeholders

Assistant General Manager Resume Examples & Samples

Communicates effectively and frequently with the GM and/or Group Manager on all significant operating issues based on the building, client and tenants history
Assists with the preparation and review the annual jurisdictional forms and filings as required. (i.e., Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etc.)
Assists with the preparation of the final budget documentation. Plans and administers budget for the office building(s)
Works with Building Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and JLL guidelines. Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc. Reviews construction specifications or plans, obtaining advice from the GM, Chief Engineer, Operating Engineers and/or engineering consultants
Upon execution of the Lease, AGM assists the Project Manager (if applicable) and Chief Engineer in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts. Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view
Works with Client Accounting Services (CAS) to manage the accounting process and directs on-site bookkeeping functions and collection process. Oversees the development and revision of written accounting procedures for the office buildings aimed toward an appropriate level of control for cash receipts and deposits
Prepares adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special charges, etc
Draft contracts as requested by managers within 24 to 48 hours of the request for review by the manager. Distribute contracts and follow-up with vendor for return of contract in a timely manner. Put together mandated contract package documents for review and signature by GM. Forward contracts to Group Manager for execution. Maintain contract tracker to keep staff advised of status of contracts
Prepares and reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases
Prepares and reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the GM. Analyzes financial statements to project future financial position and budget requirements
Inspects all properties on a regular basis to ensure building operations are performing according to JLL standards and procedures
Manages the development, of the Property Administrator and the Quality Tenant Service ("QTS") program. In addition, oversees the implementation of the QTS program at assigned buildings
Prepares annual submissions for review by the GM for the JLL Property Awards Program and industry awards
Work with Operating Engineer / Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis
Assists Chief Engineer in meeting the assigned criteria within the CEP and Engineering Audit with the assistance of the Property Administrator. Assures compliance with JLL policies, procedures and standard practices
Participates in regional and national property management initiatives
An Associate’s or Bachelor’s degree in Accounting or other related field is required
An advanced degree in related field of study is a plus
Experience in a real estate setting is a plus
Must have a proficient knowledge of and experience in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project and Outlook)

Assistant General Manager Ralph Lauren Resume Examples & Samples

Responsible for sales and profit performance in assigned store. Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures
Work with Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance
Work with Buyers and Planners to identify items and merchandise classifications of high sales and profit potential. Partner with Visual Presentation team in regard to merchandise presentation
Responsible for recruitment, selection, training and supervision of staff to maximize sales and profit performance
Directs the execution of Ralph Lauren's promotional strategies and programs, assuring that they support Ralph Lauren's sales, marketing, and profit objectives. Regularly visits relevant competition to maintain an awareness of store performance issues and market trends

Assistant General Manager Resume Examples & Samples

Complete word processing tasks (correspondence, reports, memos, proposals, charts, agreements, etc)
Perform administrative duties (filing, photocopying and faxing) in an efficient and timely manner
Create and maintain electronic and hard-copy filing systems conducive to individual Business Unit needs
If requested, attend departmental meetings. Record, type and distribute meeting minutes
Manage ad hoc projects/initiatives as needed. Participate in and support firm-wide initiatives
Respond to special requests and assist other Business Units as required
Manage expense reporting for senior staff as requested
Compile and prepare data for monthly and annual reports
Update internal company website
Communicate personnel announcements and related materials to the team
Assist with annual budget process, financial analysis and reporting
Assist with researching, analyzing and reporting budget variances and the calculation of accruals
Work with team members to identify and respond to any financial or budgeting related issues
3+ years of administrative experience
Demonstrate a proficiency in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Possess a working knowledge in navigating and conducting Internet and Intranet searches
Possess proper oral and written communication skills (spelling, grammar and punctuation)
Communicate professionally, in a clear and concise manner. Team and customer focused with a collaborative work style
Strong organizational skill. Ability to plan and manage work under time constraints, without direct supervision
Be a team player, dealing effectively with co-workers and internal clients at all levels
Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times. Readily adaptable to change
Pay attention to detail and show a willingness to complete projects in a timely and efficient manner

Assistant General Manager Resume Examples & Samples

Diploma / Degree Mechanical Engg. With >14 years of experience in Quality function
Strong background in structured problem solving, PFMEA’s, APQP, Control Plan, PPAP, MSA, Gage R&R, Process Capability
Team player. Ability to get things done through teams effectively. Ability to forge strong relationships at all levels of the organization
Supplier / Customer interaction in a highly demanding environment
Eaton leadership competencies
Knowledge of hydraulics
Six sigma greenbelt + Knowledge about 8D Process or similar problem solving techniques
Thorough understanding of Drawings, measurement techniques
Experience of handling quality equipment like CMM, Perthometer, Form Tester and gauge designing

Assistant General Manager Resume Examples & Samples

Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division, and Mandalay Bay
Oversees the daily floor and kitchen operations to ensure that service is done proficiently
Communicates daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of expected VIPs
Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for Mandalay Bay
Provides input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure Mandalay Bay’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Oversees all aspects of service, inventory control, and labor management to operate the restaurant efficiently and cost effectively
Reviews and completes daily payroll, controls daily labor costs
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Supervises dining room and kitchen activities to ensure quality production/delivery of product and service
Responsible for smooth, efficient, cost effective operation of restaurant, to include labor management, supervision of all aspects of service, inventory control
Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action
At least 5 years experience in the hospitality industry and previous experience in scheduling and staffing
At least 1 year of management experience in a high-volume restaurant, preferably in a casino environment
General understanding of F&B division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses
Ability to establish and maintain an effective working relationship with management, associates, and hourly employees
Ability to effectively listen and administer instructions, make decisions quickly and delegate responsibilities accordingly and remain calm and manage multiple tasks in very high paced and stressful environment
Ability to maintain manual dexterity to access via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc
Ability to access all areas of the facility and travel off property when representing Mandalay Bay Hotel
Excellent customer services skills
Ability to obtain a valid Health Card and Alcohol Awareness Card
High School diploma or equivalent is required
Able to effectively communicate in English, in both written and oral form

Assistant General Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area
Strives to maintain profit margins without compromising guest or associate satisfaction
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence

Franchised Assistant General Manager Resume Examples & Samples

Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping Administrative and F&B functions
Perform technical and administrative duties including writing and reviewing reports (occupancy, yield management, capital planning, payroll, etc.)
Interview, hire, coach and counsel team members in the efficient operation of their respective areas
Continuously monitor staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners
This is an excellent opportunity for strong Guest Services Managers looking to grow in their careers

Franchised Assistant General Manager Resume Examples & Samples

Ensuring that all brand standards are being maintained in each area of the property
Performing required annual Quality audit with GM
Providing a safe working environment in compliance with OSHA/SDS while promoting both Guarantee of Fair Treatment, and Open Door policies
Maintaining current licenses and permits as prescribed by local, state, and federal agencies
Overseeing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, etc
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement
Assisting/teaching team managers scheduling against guest and hours/occupied room goal
Making sure that staffing levels are appropriate to exceed guest expectations by motivating and encouraging staff to solve guest and employee related concerns
Ensuring that property hiring practices comply with I-9 and EEO requirements and strive for a culturally diverse work place"
We are looking for a Hotel Assistant General Manager/Guest Services Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. As you will manage a team, you must always be willing to roll up your sleeves leading by example, demonstrating self-confidence, energy and enthusiasm, operating the hotel as though you were welcoming guests into your own home. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others
1 year of experience in a customer service focused leadership role in a hospitality environment (Previous Marriott experience preferred but not required)
Strong sales and marketing abilities
Ability to speak effectively before groups of customers or team members of organization

Assistant General Manager Resume Examples & Samples

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations
Perform required annual Quality audit with GM
Ensures that all brand standards are being maintained in each area of

Assistant General Manager Resume Examples & Samples

Approach all encounters with guests and employees in
Ensure that training in service standards is taking
Ensure that all scheduled meetings take place on the

Assistant General Manager Resume Examples & Samples

Partnering with the Corporate Director of Operations to develop and implement business strategies for the hotel which are aligned with Carlson Rezidor Hotel Group and the hotel owner’s overall mission, vision, values and strategies
Achieves the hotel’s profit, customer service and revenue goals by directing the day-to-day operation of the hotel
Develops and implements strategies and practices which support employee engagement
Aligns with the “Be Our Guest” service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences

Assistant General Manager Resume Examples & Samples

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Supervisory skills to oversee daily activities of 8 to 10 person hourly staff
Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency

Assistant General Manager Resume Examples & Samples

Minimum of at least 21 years of age
Bachelor's Degree from a 4 year college or university and/or course certification from an accredited Culinary Institute
At least 6 years of management experience in Food & Beverage
At least 5 years of scheduling and staffing experience in the hospitality industry

Assistant General Manager Resume Examples & Samples

Assist in overseeing the daily restaurant operations to ensure overall guest experience meets and exceeds expectations
Assist the general manager with Human Resources responsibilities for to include: creating a work environment that promotes teamwork, facilitating performance feedback, recognition, mutual respect and employee satisfaction; quality hiring decisions, implementing training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Assist in managing and monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L
Ensure adequate staffing levels are maintained and control budgeted labor cost
Constantly monitor service levels on the dining room floor and adjust staffing and coach/discipline to correct service gaps as needed
Oversee Food Line Check to constantly ensure all ticket times meet property established standards
Ensure guest satisfaction by approaching every table and making sure the guest’s dining expectations have been achieved
Review and approve orders for products and supplies for the restaurant
Develop and conduct daily shift meetings regular staff training meetings
Ensure all team members are trained and meet established department expectations regarding steps of service, sequence of service and hold them accountable to the standards
Ensure that all departmental and company policies, and necessary sanitation methods to ensure food safety standards are followed by team members
Assistant Restaurant Manger(s)
Service staff
Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent work experience
At least five (5) years of management experience in a high-volume restaurant, preferably in a casino environment that includes at least three (3) years of experience in the food industry and previous experience in scheduling and staffing

Assistant General Manager Resume Examples & Samples

At least 6 years of previous service experience in a similar dining environment
Working knowledge of beverage and wine service
Working knowledge of health, safety and sanitation regulations

Anthropologie & Co Assistant General Manager Resume Examples & Samples

An entrepreneurial spirit with a startup mentality to be a part of our new Anthropologie & Co stores
Retail store management experience or equivalent
Strong record of developing talented individuals at the management level
Oversees stock-to-sales processes and upholds presentation standards
Ensures the merchandising processes are collaborative, supported and well-planned

Assistant General Manager Resume Examples & Samples

Ability to ensure administrative functions and duties are assigned and completed according to WVR standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms
Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Rentals values
Three to five years of property Vacation rentals/hotel management experience required, with mixed discipline

Assistant to General Manager Resume Examples & Samples

Provide secretarial support to Division General Manager: calendar management, conference room booking and visual equipment set up, travel arrangement, expenses claims, etc
Prepare documents for internal and external meetings and provide logistics arrangement
Coordinate the arrival of new employees (transfer files, FIT course planning, IT and telephone requests, etc.)
Assist with marketing and commercial activities, responsible for POs’ creation
Gather, communicate, and dispatch information throughout the team
Generate reports and handle some ad hoc tasks

Assistant General Manager Resume Examples & Samples

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the Front Office systems and equipment to ensure their optimum performance

Assistant General Manager Resume Examples & Samples

Management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
Monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
Recruiting, interviewing and training team members

Assistant General Manager Resume Examples & Samples

Assist in preparing and executing annual property business plan, as directed by the General Manager. Assist in preparing monthly operating statements, as directed by the GM
Associates or Bachelor degree a plus
Previous experience in property management required
Strong written, financial and problem solving skills required
Knowledge of rCash, Yardi, and Kardin a plus
Must have proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook)
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week

Assistant General Manager Resume Examples & Samples

At least 4 years of management experience in a high-volume/fine dining environment, preferably in a casino environment
At least 1 year of management experience as General Manager or department/outlet head
At least 2 years of college education in a related field, and/or equivalent work experience in Food and Beverage
Ability to access all areas of the facility and travel off property when representing
Proficient understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operational expenses

Assistant General Manager Resume Examples & Samples

At least 4 years of Service Experience in a similar setting
At least 2 years of Supervisory experience
At least 1 year of Food and Beverage management experience in a similar setting
Previous experience managing employees using a Collective Bargaining Agreement
Working knowledge of all beverage and wine products, service, menu items and equipment used to perform these duties
Working knowledge about all health and safety regulations
Working knowledge of POS systems

Assistant General Manager, Tropicana Resume Examples & Samples

Responsible for maintaining the overall operation of the resort: Oversee various resort department managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team projects. Maintain safety of resort for guests, owners and staff. (35% time)
Be a change agent for the company. Initiate and implement resort management strategic initiatives and programs developed to enhance guest satisfaction. Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary. (5%)
Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms

Assistant General Manager Resume Examples & Samples

Diary management
Marketing and promotion of events and club nights
Knowledge of the local market
General understanding of the technical requirements of live and club events

Assistant General Manager Resume Examples & Samples

Ability to interact professionally with other departments and outside contacts
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Ability to work rotating schedules, holidays, weekends and nights

Franchised Assistant General Manager Resume Examples & Samples

Interview, hire and train staff to meet the highest levels of guest service
Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
Process daily deposits and make collection calls to customers with direct billing approval
Identify and take action to drive incremental revenue during high demand times through effective yield management
Conduct daily/weekly inspections of the entire facility to ensure cleanliness and maintenance issues are addressed timely and effectively
Review daily audit reports for accuracy and investigation of any irregularities
Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
Interact with guests when there is a complaint and resolve it to their satisfaction

Assistant General Manager Resume Examples & Samples

Minimum three years experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel or similar size and scope
Thorough understanding of total hotel operations
Key skills include sound decision-making and time-management skills, a basic ability to use computer hardware and software and a strong ability to foster teamwork to train, coach motivate employees
Four year degree preferred
Previous experience in a select service environment with a major chain such as Hilton, Marriott, or Starwood
Proven record of success with Quality Assurance reviews and Guest Satisfaction
A successful candidate will work to achieve high levels of personal and organization performance, attention to detail and constantly assess and adapt current practices to improve efficiency

Hotel Assistant General Manager Resume Examples & Samples

Provides the highest level of customer service to guests
Helps the General Manager administer, supervise, and direct ongoing business activity
Directly supervises, and manages the business activity of the hotel; to include housekeeping, Front Desk, and restaurant operations
Helps maintain good customer/associate communications that enable efficient problem resolution and acceptance/training of new brand programs
Supports a comprehensive safety program
Performs general administrative/office tasks ensuring compliance of assigned responsibilities/activities with all internal and external regulations as well as sound business practices
Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports, etc
Handles a wide variety of employee related matters such as general employment issues, paperwork, PAN’s, etc
Assist in identifying effective solutions to business problems
Analyze and resolve work problems or assist employees in solving work problems
Ensures that the responsibilities, authorities, and accountability of all assigned employees are defined and understood
Monitors and delivers a variety of staff training activities to improve efficiency and ensure conformance with standard procedures and practices
Makes sure all assigned equipment is maintained in compliance with service standards
Consistently demonstrates professional skills in assigned area’s activities, all forms of communications, implementing operational efficiencies, the handling of changes, making decisions, and solving problems
Fills in for assigned supervisor and other employees as required in the assigned operation
Directs assigned employees, some of which will be management team, including the Chief Engineer and the Housekeeping Manager
Is responsible for their overall direction, coordination, and evaluation
Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
At least four (4) years related training in a college, vocational, or technical school
Must have a minimum of five (5) years hotel management experience
A valid drivers license with a clear three year driving record acceptable to our insurance carrier is required
Must have the ability to operate office equipment and general business software programs
A thorough knowledge of managing, planning and organizing the type of activities in assigned area with the ability to address the technical matters involved
Must be able to review and work with general business reports, sales reports, budget reports, sales analysis, monthly financials, etc
Must possess the ability to communicate professionally and effectively both verbally and written with hotel guests, hotel staff and business partners
Suitability and capacity for a position of authority
The ability to work toward accomplishing objectives with a sense of urgency
The ability to support honest and fair treatment of employees and customers
The ability to effectively communicate performance expectations to employees
The ability to balance multiple activities with an attention to detail
The recognition that service is a demonstrated attitude and a state of mind, not a task or step
Must possess friendly, outgoing customer service skills

Assistant General Manager Resume Examples & Samples

Make daily floor plans per shift to ensure proper rotation and coverage of stations
Review staffing, schedules and vacations
Train employees in the performance of their duties
Maintain contacts with cashiers to ensure correct policies and procedures for check handling / closing are maintained by service staff
Monitor, adjust and approve employee’s time directly in the Kronos system
Delegate responsibilities to employees and supervise tasks to completion, correctly and on time
Supervise staff activities, ways of access and egress to ensure complete compliance with Health Department and Fire Marshall Regulations
Adhere to property’s sanitation policies and procedures as well as all Health Department codes and regulations
Discipline or commend employees following departmental rules and complying with the Union contract
Maintain communication with the Chef on all food service and menu issues
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
Order supplies through the IP System and Purchasing
Prepare purchase requisitions for any outlets from the Bellagio warehouse or support departments
Keep inventory form and stocking area updated
Inspect the food coming from support departments to assure freshness and quality
Approved by Legal Representative: (name and date) MGM Resorts International
Properly label and date all products to ensure safe keeping and sanitation
Identify and implement cost-cutting measures and initiatives
Able to contact engineering department or other vendors to repair equipment
Understand and manage Profit & Loss statements, general business practices of restaurant operation
Maintain par levels and direct purchase of china, glass and silverware
Manage Infogenesis pricing / maintenance issues to ensure checks can be processed correctly
Utilize Spotfire to maximize sales and profits, manage daily labor and other operating expenses
Conduct weekly FF&E checklists to maintain furniture, fixtures and equipment. Ensure dining room and Patios are in accordance with the 5 Star/5 Diamond/Forbes Maintenance Program, to include carpet, walls, light bulbs, windows and overall general cleanliness
Check on all reservations and special guest needs
Maintain direct communication with guests for special requests and large party reservations
Anticipate the guests’ needs and respond appropriately with a sense of urgency – personal supervision of guest complaints
Work as a team member, assisting guests’ and employees’ needs and inquiries
Maintain and uphold all Fine Dining standards established by upper management and Forbes corporate trainers
Analyze financial reports on a daily, monthly, and yearly basis
At least 3 years of supervisory experience working in a Fine Dining Food and Beverage environment
Working knowledge of Culinary Union contracts
Working knowledge of health, safety and sanitation procedures
Professional knowledge of kitchen operations
Excellent knowledge of beverage and wine service
Excellent knowledge of all food and beverage products, menu items and equipment used to perform these duties

Assistant General Manager Resume Examples & Samples

Consistently achieve operational excellence
Develop and retain exceptional talent
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment
Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor
Promote company's mission and values
Lead and support management team in training and coaching their staff for “Best in Class” service standards
Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience
Minimum of 5 years of management experience in high for quality chain or independent restaurant group
Thorough knowledge of MS Excel, Word, PowerPoint and POS systems
Strong P&L experience, command of budgeting and costs controls
Ability to effectively communicate across all lines of business, and with all levels of management

Assistant General Manager Resume Examples & Samples

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean
Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards
In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel
In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies
Act as “Manager on duty” as required
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Will be exposed to commercial cleaning chemicals
Will be required to work mornings, evening, weekends, and holidays
Spousal & Domestic Partner Leave
Employee Referral Program
Direct Deposit

Franchised Assistant General Manager Resume Examples & Samples

Assist the General Manager in his day to day operations
Assigns duties and observes performance to ensure adherence to hotel policies and established operating procedures
Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSS surveys
Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process
Selects or assists in the selection of hotel staff
Review employee performance and conduct personnel actions such as disciplinary actions and terminations
Assist General Manager during morning meetings (Stand-Up) or conducts the morning meetings in the absence of General Manager
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards
Ensures the objectives and goals of Marriott, Residence Inn, and the property owner work together to achieve brand positioning and success
Assist GM in key property issues including capital projects, customer service and refurbishment
Performs daily, weekly and monthly property inspections
Ensures property, grounds, physical plant and work areas maintained to standard
Builds strong working relationships and communications with hotel staff to ensure maximum operating effectiveness and fulfilment of special event need
Cover shifts in all departments as scheduled by the General Manager
Monitor maintenance progress and provide status report to GM
Make sure that all required hotel supplies are ordered and stocked in advance of need
Perform sudden audits on rooms and other operating areas
Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards
Ensure effective, timely and accurate communications flow with regards to hotel
Policies and procedures
Assist the GM in in all aspects of business planning
Must be available 24/7 to respond to any guest or employee emergencies
Corporate client handling and take part in new client acquisition along with the sales team whenever required
All Other duties as assigned by the General Manager or Management
Must be able to work nights, weekends, or holidays on occasion
Knowledge of Marriott PMS is a plus!
Potential Relocation / Advancement opportunity required

Assistant General Manager Resume Examples & Samples

2-3 years experience in the Retail/Hospitality management industry
Proven record of coaching and developing talent, managing a multi-faceted operation and consistently taking action to improve service levels
Must exhibit excellent team leadership, customer service, communication, and interpersonal skills
Strong computer skills and working knowledge of computer and posint of sale software systems
Proven ability to build strong working relationships with both external and internal clients

Assistant General Manager Resume Examples & Samples

At least 2 years of experience in an environment with a high ratio of beverage to food sales
Ability to work outdoors in varying degrees of heat, wind, cold, and precipitation for extended periods of time
Ability to work in an environment with varying degrees of sound, light, and temperature
Ability to regularly lift 35 lbs., and occasionally 75lbs
Ability to stand for extremely long periods of time
Ability to continually stoop and bend
Demonstrate a fundamental understanding of an Income Statement, with particular focus on both labor and beverage cost control
Working knowledge of Microsoft Office Applications

Assistant General Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations
Incorporates guest satisfaction as a component of staff/operations meetings
Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate

Assistant General Manager Resume Examples & Samples

Oversee the management, supervision, and professional development of the Property Administrator and ensuring 100% compliance with Jones Lang LaSalle IPMP process
Represent JLL in the local and regional business and real estate community in order to promote JLL’s reputation and capabilities to prospective tenants and clients
Assists with the preparation and review of the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etc)
Supports the Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process
Prepares annual submissions for review by the GM for the JLL Property Awards Program and industry awards (e.g., BOMA TOBY award.)
Works with Client Accounting Services (CAS) to manage the accounting process fully and directs on-site bookkeeping functions and collection process. Oversees the development and revision of written accounting procedures for the office
Prepares and reviews financial documents pertaining to all building operations. These include but are not limited to: tenant billing processes, occupancy rates, dates of lease expirations, financial reporting for client monthly and ensures quarterly and annual compliance with financial documents. Report to General Manager any variances, concerns and projections needed to sustain building operations
Draft contracts within 24-48 hours, conduct follow-up with vendor for return of contract in a timely manner. Pulling together mandated contract package documents for review and signature by GM. Forward and track as needed for communication and compliance
Competitively bids and prepares all service contracts to assure high quality and cost effective services. Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution
Work with Operating Engineer/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis
Assists Chief Engineer in meeting the assigned criteria within the Compliance Excellence Program and Engineering Audit with the assistance of the Property Administrator. Assures compliance with JLL policies, procedures and standard practices
Maintains role as primary/secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Property Administrator, providing necessary support and information to this primary tenant contact
Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. Submits hiring recommendations to General Manager for approval

Assistant General Manager Resume Examples & Samples

Associate or bachelor’s degree required
Finance or Accounting degree preferred
Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, and commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, and late fees

Assistant General Manager Resume Examples & Samples

Certificate of Insurance Tracking – COI’s must be maintained and updated on a regular basis for both Tenants and Contractors
General Filing – PA is responsible for ensuring all document/paper work for the property is filed no less than weekly
Postage Meter – Monitors status of postage meter and refills when appropriate. Orders supplies for meter and gets required annual inspections
Repair Service – Contacts repair services for all office equipment when necessary or requested by team member
Overnight Mail – Prepares express mail packages and monitors supply levels and replenishes as necessary
Office Supplies – All supplies should be monitored and ordered as needed, including letterhead, envelopes, monthly reports supplies, computers, phones, or any other items requested by managers
Management Audit – Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually
Operations Audit – Assist engineering staff in preparation of annual Operations Audit
Budget Preparation – Assists team members with budget preparation for the property as requested by Manager
Microsoft Office proficiency
Workplace experience, minimum of 1-3 years in a workplace setting
Commercial Real Estate Experience a Plus
Planning and Organizing – establish course of action to accomplish goals and evaluates results, develops schedules and task/people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently
Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect
Interpersonal Savvy – relates well to professionals both inside and outside the organization uses diplomacy and tact
Learning on the Fly - learn quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoy the challenge of unfamiliar tasks
Attention to detail – is thorough in accomplishing a task with concern for all the areas involved, no matter how small, will not overlook what needs to be done and can be depended upon to do each task accurately and completely

Franchised Assistant General Manager Resume Examples & Samples

Ensures that all brand standards are being maintained in each area of the property
Ensures all team members meet or exceed all brand requirements
Assist in overseeing the operation of the all property departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period and banking procedures
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and assist in determining areas of improvement
Performs required annual Quality audit with GM
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them

Avon Assistant General Manager Resume Examples & Samples

Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. (30% time)
Manage and support financial aspects of the resort: Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all IA standards. (15% time)
Build and maintain strong working knowledge of HOA relationship: Exhibit working knowledge of standards and documents for HOA, understand governing statues and board meeting procedures. Collaborate with General Manager to ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation. (10% time)
Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures
Proven success managing budgets
Demonstrated knowledge & application of applicable codes, laws & regulations
Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments
Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors
Microsoft Office: Word, Excel, PowerPoint
Three to five years of property Vacation ownership/hotel management experience required, with mixed discipline

Assistant General Manager Resume Examples & Samples

1, Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the all property departments
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
Ability to work AM and PM shifts, including weekends and holidays
Ability to read, write and speak the English language fluently
Brand experience preferred. A
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Basic mathematical skills and ability to make accurate mathematical calculations
Ability to effectively deal with guest and employee concerns in a friendly and positive manner

100

Assistant General Manager, O Hare Resume Examples & Samples

A culture that Collaborates – Collaboration means so much more than just having meetings; it’s about putting a clear and shared objective first. We encourage our people to be ambassadors of our business and brand, both internally and externally. We promote open and transparent communications and advocate alternative opinions. Our people must have the courage to disagree, but with respect, of course. In the end, we want to drive a win-win solution for all situations and outcomes
Assist with the preparation and monitoring of the annual budget
Maintain a responsive open line of communication with the tenants including dealing with tenant complaints and questions; operating hours enforcement; ensuring permitted uses in leases; and preparation of amendments
Assist with the collection of receivables as required by the General Manager
Handle and solve customer or client complaints
Attendance and preparation for internal staff meetings
Preparation of status reports and monthly updates
Ability to communicate effectively, both verbally and in writing, with tenants, vendors, employees and managers regarding Airport operations or personnel issues to ensure the smooth operation of the concession program
Ability to evaluate and analyze budget numbers to ensure conformity to budget guidelines
Working knowledge of routine functions of an accounting system such as JD Edwards as well as Outlook, Word and Excel
Must be able to read and understand the general format and major provisions of tenant lease documents used at the Airport
Must be highly organized and have the ability to prioritize and work with a sense of urgency
3 to 5 Years prior supervisory, management and/or retail experience
Excellent communications skills - verbal and written

101

Assistant General Manager Resume Examples & Samples

Minimum of three (3) years’ commercial Real Estate experience in Property Management
Competencies: Business, Financial, and Accounting Skills or background preferred Communication, Leadership, Project Management, and Technology Skills (Microsoft Office Suite)
Has strong understanding of Commercial Real Estate in general

102

Assistant General Manager Resume Examples & Samples

Provides assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Checks members or guests in
Maintains and expands membership and/or customer base by assisting in the prompt handling member and guest concerns and issues
Fosters open communication with members and guests by remaining highly visible
Generates revenue by providing assistance to General Manager in managing the reservation system and procedures; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; and expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Uses the Point of Sale (POS) system, for processing purchases and credit card transactions
Answers the telephone, and manages the reservation system
Utilizes tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
Assists GM in budget and expense management by utilizing labor scheduling tools to follow demand patterns; reviewing A/P, A/R and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage
Assists GM in managing staff by conducting staff meetings; acting as a role model for all employees by demonstrating behavior and work ethic expected; and ensures standards by implementing all human resource policies and procedures
Manages facilities by working closely with Superintendent, F&B Director and all other department heads
Follows safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns
Implements and supports all AGC initiatives and programs as requested by management

103

Assistant General Manager Resume Examples & Samples

Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
Serve as multi-department head for Operations, Front Office and Property Operation
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction
Serve and act as General Manager in his or her absence

104

Assistant General Manager Resume Examples & Samples

Plan and schedule all distribution services including receiving, storing, shipping, handling, return/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner
Preparing, maintaining, communicating all operational Standard Operating Procedures
Monitoring and ensuring departmental/facility performance metrics are met in a timely and cost effective manner
Ensuring the accurate and timely preparation of all necessary reports and records regarding warehouse operations
Developing, implementing and directing: equipment Preventative Maintenance programs, safety programs, and facility building/grounds maintenance programs
Monitoring facility purchasing process to include: auditing, guideline compliance, and General Manager approval; creating programs to maximize cost saving for the customer
Presenting data and solutions to customers, both internal and external
Assist in managing facility-wide, cross-functional operations improvement projects
Ability to interact effectively at multiple levels, in support of our customer relationships
Demonstrated self-confidence, particularly with client relationships; strong relationship building skills
Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public
A proven track record of mentoring and development of direct reports and subordinates
Ability to add, subtract, multiply and divide
Ability to use hands to finger, handle, or feel
Ability to sit/walk/stand for up to 10 hours per day
Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull
Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus
Ability to lift/carry items less than 40 pounds

105

Franchised Assistant General Manager Resume Examples & Samples

3+ Years successful hotel leadership
Experience in Select Service/Marriott Brand preferred
Experience or operation understanding of F&B, Housekeeping, Front Desk
Exceptional Guest Service Skills

106

Franchised Assistant General Manager Resume Examples & Samples

Assists in interviewing, hiring, and training new associates and newly promoted associates
Plans, schedules, assigns, directs, and reviews associates work
Reviews and approves direct reports time and attendance records
Appraises job performance, and recognizes associates as appropriate
Conducts or assists in conducting staff meetings
Assists General Manager with counseling, disciplining, and making recommendations for dismissals
Fulfills Manager on Duty shifts
Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations
Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility
Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations
Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements
Performs quality assurance (QA) requirements for areas of responsibility
Thoroughly understands and implements the Brand service culture
Ensures orientation for new team members is thorough and completed in a timely manner
Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths
Assists the GM in developing the hotel budget and capital expenditure plans
Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests
Remains highly visible and be readily available and approachable for all guests
Takes initiative to offer assistance or answer questions throughout the hotel
Become involved in community and/or government affairs
Assists supervisors in understanding associates needs and expectations and how to communicate with and motivate associates
Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service
Leads by example demonstrating self-confidence, energy and enthusiasm
Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis
Encourages staff to solve guest and associate related concerns
Develops cross-training opportunities
Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures
Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs
Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales
Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations
Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements
Assists with sales and marketing efforts as directed
Ensures all required food audits are completed per system standards
Performs all shift checklist responsibilities
Supports team members to ensure their entire workload is completed daily
Assists General Manager with daily guestroom inspections
Performs functions of the General Manager in their absence
Performs other duties as required
All property positions in absence of the General Manager
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions
Prompt and regular attendance
Will be required to work nights, weekends and holidays
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required
Act as a team leader / player with all levels of staff
Current and valid drivers license
Over-night travel as necessary
Comply with hotel and/or department uniform and professional behavior and appearance standards
Participate in all mandatory job training and meetings
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM
On-call status
CPR/First Aid Certification or ability to obtain certification

107

Franchised Assistant General Manager Resume Examples & Samples

Create and execute department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues
Work collaboratively with all supervisors and managers to continually enhance and advance the hotel's goals and operations
Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
Anticipate guest's and employee's needs and respond promptly
Ensure that the guest experience is pleasant and positive from arrival through departure
Analyze GSA scores and comments; enhance current strategies and develop and execute action plans to eliminate deficiencies
Responsible for all property based human resources and accounting functions; work closely with the corporate office to ensure that all human resources and accounting policies and procedures are followed
Work closely with managers and supervisors to develop them both personally and professionally. Maintain complete knowledge of all operations department policies/service procedures
Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements
Review and respond to daily operational demands as it relates to the hotel
Conduct and/or participate in Daily Line ups as well as Departmental meetings
Ensure that employees comply and abide by the employee standards of conduct at all times
Ensure that all employee and management reviews are done in an efficient and timely manner
Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate
Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected
Ensure that guest requests are accommodated expediently and courteously
Prepare the monthly forecast numbers for payroll budget and expenses
Prepare monthly, quarterly and yearly financial forecasts for operations departments
Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels
Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc
Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program

108

Assistant General Manager Resume Examples & Samples

Assist in the management of the distribution center and logistics operations, including P&L/budget management responsibility and the controlling of inventory and assets
Help to prepare and manage the distribution center business plan, which establishes operational goals, strategic tactics and optimal process execution
Ensure that client objectives are met by maintaining active productive customer relationships
Help to hire, train and develop all Distribution Center personnel and operations associates
Assist in driving operational efficiencies, DOT compliance, Safety standards, Wage & Hour compliance and Public Health standards
Maintain a positive work environment and utilize effective written and verbal communication skills at all levels of the organization
Manage, lead and develop at least 3 direct reports (Warehouse Operations Managers)
Ability to build productive customer/client relationships
Must be very hands on with disciplined execution
Proven track record of success in prior leadership roles and with developing team members

109

Franchised Assistant General Manager Resume Examples & Samples

Management & Training: Manage hotel associates on a day-to-day basis. Responsible for a smooth, efficient and professional operation of all departments. Generate weekly schedules for all departments. On property leader during the General Manager's absence. Train and develop associates to the highest possible level. Lead daily stand-up meetings
GSS and QA: Create and implement action plans to meet GSS goals. Deliver exceptional guest service with EVERY interaction. Respond and follow up on assigned customer care, guest surveys and social media reviews. Prepare all departments for QA by ensuring that all brand standards are being met
Front Desk Supervision: Must be able to read and understand guest folios. Successfully troubleshoot discrepancies from previous shifts and correct
Accounting / Financial: Manage accounts receivables and input invoices for corporate office to process. Balance all daily transactions and transmit figures to the corporate office. Conduct audit and controls on a regular basis. Prepare daily deposits. Work with General Manager to control costs effectively to meet budget guidelines
Maintain validity of permits, certificates and licenses to ensure compliance
At all times strive to represent the company and brand in the most professional and courteous manner
Lead by example: Provide high-quality service and uncompromising hospitality towards all guests
Ensure that all procedures and policies are in place and followed
Be familiar with sales strategies; communicate daily with sales team
Involvement in weekly revenue management calls

110

Assistant to General Manager Resume Examples & Samples

Required skills & knowledge for the position
Willing to take challenges to learn and grow
Drive for results and raise the bar

111

Assistant General Manager Resume Examples & Samples

Teach and reinforce behaviors that result in managers and associates delivering Easy Sales and Service
Assist in coordinating and managing all store operations
Develop associates to achieve results
Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performance
Ensure a positive customer experience
Achieve store level sales and earning goals
Supervise store security and safety
Maintain adherence to all company policies and procedures
Analysis: gathers specific and relevant information to fully understand problems
Decision Making: uses the appropriate knowledge, information and expertise in making decisions
Planning: establishes clear, realistic timelines to accomplish objectives
Managing Execution: delegates responsibility and conveys clear expectations to the appropriate associates
Financial Acumen: draws accurate conclusions from financial and quantitative information
Focus on Service: identifies and anticipates customer requirements, expectations and needs
Engage and Inspire: projects a positive image and serves as a role model to others
Developing Others: provides feedback, coaching, and guidance to enhance other’s development
Building Relationships: relates to people in an open, friendly, accepting manner
Leveraging Diversity: creates a respectful and inclusive environment
Results Orientation: demonstrates a strong drive to achieve meaningful results
Adaptability: adapts appropriately to competing demands and shifting priorities
One to three years progressive retail experience

112

Franchised Assistant General Manager Resume Examples & Samples

Responsible for completing weekly summary reports for the General Manager
Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information
Reviews, validates, and pays vendor invoices
Responsible for hotel payroll administration
Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan

113

Assistant General Manager Orlando Prime Resume Examples & Samples

Innovators- You can dive into a complex problem and come out the other end with the simple solution no one else saw coming
Storytellers- The reason humans have told stories since the dawn of time is because story is the most effective way to guide behavior. The stories we tell ourselves—that we’re good parents, bad cooks, and effective leaders—steer how we act every day
Confident-Be bold and bring a fresh perspective to the table. It’s the people who see the world a little differently than the rest that create the breakthroughs that inspire us all
Determined- Never settle. Our work space is about discovery. Competition exists...but only by competing with your personal best, not your team members. Discover your boundaries and push them. Discover your team’s strengths and build them
Genuine-Be real. Tell it how it is. Being a leader isn’t about winning a popularity contest. Being a leader is about inspiring others to be their very best!
External Description Footer

114

Assistant General Manager Resume Examples & Samples

Assumes location responsibility in the absence of the General Managers. Keeps manager informed on status of initiatives, issues, schedules that impact the success of the location
Provides direction to the management team and employees to ensure accomplishment of location objectives and goals
Assists General Manager in recruiting, hiring, promoting, training and terminating employees
Assists in preparation of the location budget preparation, operating costs, and annual reporting of the operation. Monitors sales invoices and margins and approve accounts payable when assigned
Recommends and creates operating policies and procedures as required
Assist with inventory and expense control
Assist with a total loss prevention program including security, safety and maintenance of equipment, vehicles and property
Supervises assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems
Understands and observes all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage; schedules periodic safety meetings and solicits recommended changes to improve safety procedures

115

Assistant General Manager Resume Examples & Samples

At least two (2) years of directly related experience that demonstrates knowledge of janitorial or related duties
A minimum of (2) years’ experience supervising or managing employees
Must be fluent in speaking, reading, and writing English
Must be able to operate basic office equipment
A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
Exceptional people skills including excellent written and verbal communication skills
A strong and confident demeanor combined with a high level of humility and eagerness to learn and improve
Must possess tact and polish required to interact with owners, members, clients, etc
Must be able to demonstrate leadership in an exceptionally complex and stressful environment
Must be able to keep all work activities structured, organized, and aligned with organizational goals
Must be able to remain in touch with the work environment and current work issues through active involvement and communication
Must be able to balance multiple activities while still paying proper attention to details

116

Assistant General Manager Resume Examples & Samples

Great customer relations skills and experience
Proven leadership ad staff development experience and skills
Possess a valid driver’s license
Excellent organization skills with strong attention to detail and follow-up
Computer proficiency (Microsoft Office products, databases)
Track record for meeting goals within established timelines
Proven experience in sales, with emphasis in both operations and sales background or management within a sales or service industry
Previous Budget and P&L responsibility
Track record of meeting company operational standards and revenue goals

117

Assistant General Manager Resume Examples & Samples

Hiring and supervising of the managers and staff, to include training, assigning and directing work, appraising performance, disciplining, and resolving problems
Submitting annual business plan, and analyzing daily/monthly performance of the railroads to determine changes in operations required to stay on plan
Establishing and maintaining the railroad's credibility with its customers
Establishing the railroad within the community it serves, especially relations with connecting carriers, local suppliers, local, state and federal politicians and governmental agencies, and the business community
Representing the railroad within industry trade associations
Must be able to read and write in English
Other duties as assigned by the General Manager
Ability to communicate effectively by letter, telephone, and personal interview with senior management, employees, customers, railroads, regulatory officials and the general public
Thorough knowledge of railroad operations, including, but not limited to, transportation, dispatching, marketing, maintenance of way, mechanical, and clerical activities
Management and leadership skills commensurate with the size of staff and property
Ability to read and interpret documents such as safety rules, Code of Federal Regulations, monthly financial reports
Proficient computer skills and Microsoft office products
Bachelor's degree from a four-year college or university preferred; or two years of related experience may be substituted for each year of college
Certified Locomotive Engineer preferred
Prior sales & marketing experience preferred

118

Assistant General Manager Resume Examples & Samples

Meet with local delivery, takeout, and fast food merchants, and sell them on working with OrderUp
Build and maintain relationships with local restaurant owners
Be proactive with identifying new opportunities

119

Assistant General Manager Resume Examples & Samples

Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Assists General Manager in budget and expense management by utilizing labor scheduling tools to follow demand patterns; reviewing accounts payable, account receivables and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage
Assists General Manager in managing staff by conducting staff meetings; acting as a role model for all employees by demonstrating behavior and work ethic expected; and ensures standards by implementing all human resource policies and procedures
Manages facilities by working closely with Superintendent, Food & Beverage Director and all other department heads

120

Assistant General Manager Resume Examples & Samples

Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed
Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc
Minimum of 3 years of hotel/hospitality experience, with a minimum of 5 years in a senior management role with a focus on Rooms and F&B operations
Excellent organizational, computer, analytical, and problem solving skills
Very Strong oral and written communication skills

121

Assistant General Manager Resume Examples & Samples

Daily reviews of all vendor-stock levels to ensure replenishment is on order to meet both regular demand and promotional demands; places orders locally or coordinates with Procurement
Oversees Inside Sales effort to ensure maximum productivity and customer service; responsible for all call-in and call-out sales activity
Interfaces with customer/dealer base to promote customer service and sales; works with DBD/GM to present ATD and vendor programs and train customers to effectively use ATD on-line
Proficient in Microsoft Excel, Word, PowerPoint, Outlook, as well as Oracle, Discoverer and RoadNet
Oversee A/R at the local level, including responsibility for end of day reporting and account reconciliation
Review past due list, handles collections, review overnight charges
Assist customers with Excel worksheets and reports
Cover open positions in Operations and warehouse supervision in the event of an absence
Create flyers using Excel, PowerPoint or Word
Maintain fax and e-mail list for flyer mass broadcast
Assist in the resolution of local IT issues
Tires and wheels adjustment process – requires ability to determine whether or not tires and wheels should be forwarded to Adjustment Center for processing
Knowledge of current management and organization principles, practices and techniques
Knowledge of the objectives, methods and practices within a distribution environment; understanding of product flow within a distribution environment
Ability to calculate figures and amounts such as discounts, interest, commission proportions, percentages and area. Ability to apply concepts of basic business math
Awareness of health and safety laws and associated regulations
Knowledge of current materials, methods, tools and equipment (including technology) used in distribution operations
Possess excellent time management and organizational skills
Ability to carry oral and written instructions
Ability to supervise and delegate work to subordinates as needed
Support all General Manager directives at all times, particularly when General Manager is off premises
Support the implementation of a proactive business strategy, including setting and/or approving productivity and route profitability goals for the center
Plan and direct the center’s warehouse and delivery departments to achieve stated/agreed targets and standards for financial performance and quality
As directed by General Manager, oversee center personnel management and development for warehouse and delivery departments, including recruitment, selection, disciplinary procedures, grievances, counseling, pay and conditions, training and development, succession planning, morale and motivation, culture and attitudinal development and performance evaluations
Coordinate and oversee all inventory procedures and systems including Bin Location System, inventory receiving, shipping, transfers and physical count comparisons
Support profit plan strategy for efficient use of equipment, facilities, supplies and maintenance. Responsible for deliveries to center using the most cost effective method
Experience: Minimum 3-5 years wholesale experience; preferred 5 years or greater. 3+ years sales experience and 3+ years management experience
Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable

122

Jackrabbit Assistant General Manager Resume Examples & Samples

Train, supervise, counsel, and discipline restaurant staff for the efficient operation of the outlets. Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department. Administer a training and development program within the department that will provide well-trained employees at all levels and permit advancement for qualified employees interested in career development. Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments
Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Assist in the organization of special events in the restaurants such as receptions. Maintain rapport with all departments and attend relevant meetings
Assist the General Manager with restaurant operations to include guest service standards, product quality, cost controls, systems use, department management, policy and procedure implementation and enforcement. Move throughout facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality
Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system
Supervise, coach and monitor the performance of the Bar Manager and Assistant Manager in the absence of the General Manager

123

Auction Assistant General Manager Resume Examples & Samples

Collaborating with the General Manager (GM) and department managers to achieve Auction sales and financial goals while maintaining an efficient operation
Monitoring and managing all auction logistics and operations
Growing the business through actively seeking out new auction sales opportunities
Partnering with the Controller and General Manager in reviewing monthly forecasts
Building and maintaining relationships with customers while promoting the AutoNation brand through communication on sale days, at customer’s place of business, and trade shows and industry events
Fostering open communication with Auction employees, and clearly communicating AutoNation’s vision, mission and priorities both internally and externally
Preparing lists of VINs and other important information to provide to registration team
Assisting with preparation of annual budget by reviewing sales results, expenses and other financial data, such as payroll, accounts receivable, accounts payable and other expenses
Setting up blocks and chairs, video recording and computer equipment, creating final run lists and highlighting auctioneer announcements on sale day
Planning staffing levels to ensure efficiency and effective customer service
Monitoring and ensuring proper transparency around the wholesale of vehicles with open recalls
Communicating with internal customers, handling calls from internal customers at AutoNation stores
Handling warranties, arbitration, etc

124

Assistant General Manager Resume Examples & Samples

Maintain Food Line Check to consistently ensure all ticket times meet Property established standards
Order products and supplies for the restaurant
Complete dinner reservations for the guests, if applicable
Conduct daily shift meetings
Conduct and develop regular staff training meetings
Manage and lead staff including but not limited to hiring, scheduling, coaching and counseling employees and commendations
Train all employees on steps of service, sequence of service and hold them accountable to the standards
Ensure equipment is in proper working order
Ensure all areas of the restaurant are constantly maintained for cleanliness
Practice all necessary sanitation methods to ensure food safety standards are followed
Assist the General Manager in achieving service, financial and Human Resource goals set forth by the Property executives
Ensure all departmental and Company policies are followed
Bachelor’s degree or equivalent work experience
At least 6 years of previous high-volume Assistant Manager or supervisory restaurant experience

125

DC Assistant General Manager Resume Examples & Samples

25% Provides recommendations to General Managers with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may lead management of 3PL provider to ensure optimal performance and metrics are achieved
15% Leads to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers
15% Ensure a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis

126

Assistant General Manager Resume Examples & Samples

Assists with the preparation and review of the annual jurisdictional forms and filings as required. (e.g., Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax)
Associate or Bachelor’s degree
3+ years of commercial real estate or property management experience, including budget preparation/financial reporting, familiarity with building systems, and lease negotiation, documentation and administration
Must be able to obtain the required real estate license within your jurisdiction
Highly Desirable Attributes
Must be able to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations

127

Assistant General Manager Resume Examples & Samples

Coordinate the dispatching, in service monitoring and turn-in activities involved in daily transit operations
Work with the Maintenance Manger to insure that vehicles dispatched are in proper working conditions
Prepare and verify operations payroll
Develop manpower requirements for Road Supervisors, Dispatchers, Operators and Service Personnel
Assist in developing procedure manuals for Dispatchers, Road Supervisors, Operators and Service personnel
Ensure accurate and timely collection and reporting of fare box revenue
Monitor and evaluate Operations’ activities. Included in the evaluation of activities are the following: Vehicle on time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer compliant data, accident data, road call data, other operations related functions
Recommends and disciplines operations, personnel

128

Assistant General Manager Resume Examples & Samples

Oversees day-to-day fixed route transit operations in Hartford, New Haven and Stamford, including CTfastrak BRT
Supervises direct reports including the New Haven and Stamford Division Managers, Hartford Transportation Manager and system-wide Superintendent of Safety and Training
Reports to the General Manager and CTDOT customer regarding operations performance metrics and in response to specific issues and questions that arise, including major incidents
Maintains good working relationships with ATU and Teamsters local representing operators and supervisors serves as a member of the Company negotiating team for collective bargaining; serves as the first step in the grievance procedure
Serves as point of contact to arrange emergency bus replacement and fill-in service for commuter railroads in Connecticut (Metro-North, Shoreline East and CTrail)
Coordinates policies and procedures for the Transit Services function in all divisions to ensure consistency and compliance
Coordinates the installation and application of the new technology and equipment for Transit Services operations
Exceptional written and verbal communication skills are required
Knowledge of fixed-route transit and operations, safety and security practices is required
Experience managing in a unionized environment is required
Minimum five years of senior management experience on a transit property is required
A current and valid driver's license is required, as the positions requires frequent travel throughout Connecticut
Incumbent in this position must be reachable most of the time on a 24/7 basis, given the nature of the CTtransit operations and commuter rail fill-in services, especially during severe weather events

129

Assistant General Manager Resume Examples & Samples

Leading the restaurant team in successful day-to-day operations
Identifying talent, interviewing, and hiring new Crew
Participating in personnel decisions regarding the restaurant team, including transfers and terminations
Training and developing the restaurant team, especially Kitchen and Service Managers
Building sales and managing the restaurant budget
Assisting the General Manager in performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc
Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility
Leading by example and being a role model of the standards and behaviors consistent with Chipotle’s values and culture
Successfully communicating company changes/focus to the team
Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations
Maintaining a clean restaurant with excellent quality food and customer service
Maintaining cleaning and sanitation standards within the restaurant
Assisting with local store marketing opportunities
Ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities
Acting as General Manager when General Manager is not present in restaurant
A.A. in related field or an equivalent in education and experience
B.A./B.S. preferred
Ability to develop positive working relationships with all restaurant personnel
Ability to speak clearly and listen attentively to guests and employees
Ability to speak, read, and understand the primary language(s) of the work location
Knowledge of and the ability to use a PC and Microsoft Office Suite
Ability to adapt and succeed in a fast paced environment
Ability to lead and develop people
Experience in a supervisory role in the restaurant industry preferred
Experience as Chipotle Service Manager preferred

130

Assistant General Manager Resume Examples & Samples

Strong interpersonal skills and conflict resolution abilities
Basic personal computer literacy
Ability to be a role model in employee appearance and presentation
Prior Assistant General Manager experience preferred
2-4 years of prior AGM experience in a family, fast-food, or casual dining restaurant is preferred

131

Assistant General Manager Resume Examples & Samples

Coaching and mentoring team members to ensure employee’s success on the job and guest satisfaction
Modeling professional behavior while creating a warm, fun, friendly, and hospitable atmosphere that encourages people to do their BEST
Occasionally assist with category job duties (bussing, serving, host, grill line, etc), as needed. (All state and federal labor laws apply)

132

Assistant General Manager Resume Examples & Samples

Lead restaurant's customer focused environment to build brand loyalty by demonstrating behaviors that team members will execute. This includes: demonstrating a positive, friendly attitude with customers at all times; taking ownership to understand and positively resolve customer issues; soliciting and communicating customer feedback to improve restaurant operations; and coaching team members to meet or exceed customer expectations
Maintain adequate staffing levels according to projected sales by actively recruiting strong talent
Coach, develop and train team members to ensure customer needs are exceeded or met. This includes: communicating and following company policies/procedures; establishing and communicating performance expectations; documenting performance thru timely and effective performance reviews; positively recognizing good performance; fostering an energetic, fun, team environment contributing to high engagement of team members; and promptly addressing performance issues, documenting these and taking appropriate corrective action as needed, up to and including termination
Utilize appropriate techniques to increase restaurant sales by executing and creating local marketing initiatives and developing strong community partnerships to ensure profit goals are met or exceeded
Assist in managing the restaurant P&L by managing expenses, including: cost of goods, labor, inventory, etc. to ensure profit goals are met or exceeded. Identify and correct deviations or issues, assisting in the development and implementation of plans to resolve unfavorable trends to enhance profits
Execute administrative duties such as: cash management, POS management, equipment maintenance, restaurant cleanliness, safety and security standard compliance
Ability to successfully perform job duties for all positions within the restaurant, including pizza delivery required

133

Assistant General Manager Resume Examples & Samples

2 or more years management experience, experience in the golf/hospitality/service industry strongly preferred
Must have excellent time management, organization and prioritization skills
Ability to make good decisions in a fast paced environment

134

Franchised Assistant General Manager Resume Examples & Samples

Providing a safe working environment in compliance with OSHA/MSDS while promoting both Guarantee of Fair Treatment, and Open Door policies
Overseeing all Human Resource functions, including hiring, training, onboarding of associates, payroll, taking a proactive approach to associate concerns and ensuring compliance with company standards
Overseeing the Front Office team to deliver outstanding guest service, while meeting the financial objectives of the property
Reviewing financial statements, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement
Ensuring that property hiring practices comply with I-9 and EEO requirements and strive for a culturally diverse work place
High school diploma or GED; Associates degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
2 years experience in the guest services, front desk, housekeeping or related professional area (experience requirement can be waived with an Associates degree). Experience in a Marriott branded hotel preferred
Quality Assurance Inspections experience and/or a proven ability to motivate teams to perform QA inspections at the highest level of detail
Proficiency with computer applications using MS Office-based software
Fluency in Spanish is a plus
Ability to work a flexible schedule including nights, days, weekends and holidays

135

Franchised Assistant General Manager Resume Examples & Samples

Day to day operations
Assist in managing aspects of P&L by controlling costs and achieving budgeted CPORs
Monitors labor productivity
Ability to maintain guest confidence through prompt and courteous communication with guests and associates
Provides direction and training to all associates
Selects or assists in the selection of hotel associates, completes new hire paperwork, reviews associate performance and conducts personnel actions such as disciplinary actions and terminations
Support the sales efforts of the hotel and in generating revenue opportunities

136

Assistant General Manager Resume Examples & Samples

Veterans and those with previous military experience are encouraged to apply!
Partners with the GM to lead a rock star team
Runs the restaurant with confidence, delivers solutions at the speed of light
Manages with integrity and lives the culture of Noodles & Company everyday
Assesses team member performance, delivers actionable and timely feedback
Creates an epic experience by delivering world-class customer service, smiles and welcomes guests
Builds trust within their team, recognizes a job well-done
Follows Noodles & Company’s operational policy and procedures
Manages the restaurant to meet company standards in food quality, food safety, and cleanliness
Trains, develops, and leads restaurant team members and shift managers
Follows inventory control procedures and guidelines
Identifies and fosters talent in their team, grooms high performers for promotion
Assists with scheduling, expense tracking, labor management, and local restaurant marketing
Hires new team members as needed
Can inspire and motivate a team to achieve amazing results
Possesses an eye for talent, and a knack for development
Is wildly passionate about exceeding guest’s expectations
Demonstrates effective verbal and written communication skills
Works a schedule that supports the business, including nights, weekends and holidays
Is at least 21 years of age
At least one year of management and/or leadership experience

137

Assistant General Manager Resume Examples & Samples

Manage the restaurant to meet company standards in food quality, food safety, and cleanliness
Trains, develops, and manages restaurant team members and shift managers
Identifies and fosters talent in their team, grooms high performers for promotions
Sense of humor
Ability to effectively delegate responsibility
Conflict resolution skills required, as well as excellent verbal and written communication skills
Able to work nights, weekends and holidays
Must be a minimum of 21 years of age

138

Assistant General Manager Resume Examples & Samples

Bachelor’s degree, preferably in Business Administration, Accounting, Finance, Operations, or equivalent
Minimum of 5 years related work experience in a property management environment
Motivated for professional development by taking industry association courses toward the attainment of a professional designation
The AGM must possess strong interpersonal, communication, basic mathematical (fractions, percentages, ratios, etc.), and reasoning skills
Proficiency with basic Microsoft software including Excel and Word. An eye for detail is important for a wide variety of tasks

139

Primehouse Assistant General Manager Resume Examples & Samples

Making service calls
Maintaining the service log
Oversees and actively participates in activities within all front of the house areas (including but not limited to)
Any and all other duties deemed necessary by a member of management
Be involved in departmental meetings and committees
. Able to exert up to 50 lbs of force occasionally and 10 lbs of force frequently
Outstanding Customer service
Creative ability
Able to work nights, weekends and holidays when business needs dictates
Able to work in fast paced, stressful environment
Strong ability to motivate and establish a team work environment
Progressive Restaurant Experience
Two years of F&B Management experience in a fine dining environment
Supervisory and Leadership experience required
Working knowledge of Open Table, Micros, Compeat, etc desired

140

Assistant General Manager Resume Examples & Samples

At least 3 years of service experience in a similar dining environment
At least 1 year of management-related work experience
Working knowledge of all beverage product, menu items and equipment used to perform these duties
Working knowledge of all health and safety regulations
Working knowledge of several POS systems

141

Assistant General Manager Resume Examples & Samples

Assisting in directing shopping center associates and managing operations
Liaising between tenants and ownership
Working on developing shopping center budget and analysis of financing
Reinforcing and maintaining relationships with local entities

142

Assistant General Manager Resume Examples & Samples

Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding team members
Serve and act as Restaurant General Manager in his or her absence
Assist in directing the managers of the specific food & beverage service areas/outlets to ensure the highest quality standards are met
Assist with overseeing the food & beverage budgets and controls
Assists with the administration of the food & beverage marketing programs
Ensures compliance with health, safety, sanitation and alcohol awareness standards
Helps to ensure high standards of food and beverage quality effective controls of food, beverage, labor costs and monitors the restaurants' budget to ensure efficient operations
Helps ensure high standards of food and beverage quality

143

Franchised Assistant General Manager Resume Examples & Samples

Assist the General Manager in his day to day operations to establish and monitor policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency
Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
Can communicate well with team members and guests
Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
Able to remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion
Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed

144

Assistant General Manager Resume Examples & Samples

All areas of guest service and core standards including the creation of new ideas to assist with the continued development of The Fairmont Copley Plaza’s image as a leader in food and service offerings and as a Food & Beverage destination
Establish and implement 5 star service levels
Create and implement colleague-training initiatives
Creating and implementing a preventative cleaning and maintenance program
Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standard
Conduct Training, Promotional Plans, Interviewing, Employee Orientation, Job Performance Management
Control stocks for daily use in the Outlet to ensure service requirement of the are met
Create and innovate new ideas and promotion to generate revenue
Liaise with Restaurant Chef and Executive Steward to ensure exceptional work standards
Ensuring Safe and Healthy work environment
Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after
Participate in the preparation of the Food and Beverage department budget and goals
Schedule guest reservations and arrange for private functions or special events
Attend and participate in the weekly Food and Beverage meetings
Check opening and closing duties assigned to all the colleague
Maintain staff log book up dated
Conduct pre- meal briefing
Track and compile daily, monthly, yearly sales reports
Ensure that the outlet maintain the high quality service standard are implemented
Perform daily checks on staffing level, quality control, maintenance and cleanliness
Minimum 2 years experience in F&B management in a luxury property preferred
Strong interpersonal and problem solving abilities necessary
Must be a highly organized person with strong planning skills
Goal and results oriented
International experience an asset

145

Assistant General Manager Resume Examples & Samples

A degree in either Finance, Accounting or master’s degree, strongly preferred
3+ years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration
Capable of managing construction projects such as tenant improvements, restroom renovations, major repair and maintenance projects, etc

146

Assistant General Manager Resume Examples & Samples

This is a senior appointment, being number two on site reporting to the General Manager and you will deputise in the General Manager’s absence
Give direction and monitor performance that assists the General Manager in ensuring the DC runs efficiently and effectively for both Warehouse and Transport Operations
You will be responsible for building relationships with business partners to ensure that they meet the service level agreements
Be actively involved with budget reviews with added value thinking for the customer
Proactively motivating the team to achieve planned targets and deadlines by providing guidance and encouragement
Ensure the site operates in line with all company and customer procedures and requirements relating to Health and Safety
Proactively develop the team to an award winning standard/ethos
Supports and drives the colleague engagement agenda, along with the site’s community programmes

147

Assistant General Manager Resume Examples & Samples

Responsible for the efficient and professional operation of the property in coordination with the General Manager; assumes full responsibility in the absence of the General Manager
Act as liaison between the owners/renters and the management company, and liaison between the owners/renters and any Association Board of Directors. Supervise the overall rental program. Oversees the Guest Services function and may oversee the Reservations department
Provide guidance and direction in the administration of the rental program, housekeeping and laundry functions. Ensure that association/owner records are maintained in accordance with policies and directives. May publish periodic newsletters
Participate in forecasting efforts to ensure maximum occupancy and average rates and drive operational efficiencies to ensure profitability
Monitor actual expenditures and prepare financial data needed for monthly financial statements. Perform other accounting functions such as, but not limited to, collecting assessments and rent paying association bills and reconciling monthly bank statements
Assist the GM in developing, coordinating, and administering the implementation of all major contracts with the contractor, ResortQuest, and owners/Board of Directors. Take prompt action to reduce down time when emergency repairs are required
Responsible for the accuracy of all employees' personnel and payroll records. Responsible for ensuring that all personnel policies and procedures are adhered to at all times. Monitor safety practices in each department as well as number and type of accidents occurring on the property
Ensure proper maintenance of property management system (on-site), and inventories
Minimum of 3 years experience in vacation rental management, hospitality management or related field, with at least 3 years of supervisory/management experience. Must have strong hands-on experience in operations, sales and marketing and financial management

148

AC Marriott Assistant General Manager Resume Examples & Samples

Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following Marcus Hotels and Resorts and AC Hotel Chicago policies and procedures
Achieve budgeted profit through cost and labor control; maintain the highest standards of security for the hotel patrons and team members and maintain the highest standards of quality and service in the Rooms and Food and Beverage Departments
Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation
Clearly describe, assign and delegate responsibility and authority for the operation of the various departments under his/her supervisions; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
Direct and coordinate the Rooms Division & Food and Beverage operations in conjunction with the General Manager to meet the daily needs of the hotel including but not limited to staffing, forecasting, controlling and supervisions
Direct and coordinate with housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility
Ensure Front office team operations are consistently providing engaging guest experiences
Certify that procedures and controls are implemented and met
Direct and coordinate the Food and Beverage operations so the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, beverage service, restaurant service and food and beverage purchasing
Ensure the cleanliness of all food and beverage facilities including the AC Kitchen and Lounge, banquet rooms, storage rooms and kitchen area
Oversee departmental matters as they relate to federal, state and local employment and civil rights laws

149

Safehouse Assistant General Manager Resume Examples & Samples

Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment
Maintain relationship with vendors
Daily tracking of emails, Q times, post shift, payroll, and administrative duties
Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other financial statements
Ability to read, write, and communicate effectively in English, to understand internal documents, reports, and to interact effectively with guests and associates
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts
One to three years experience as a manager or assistant manager of restaurant operations

150

Chophouse Milwaukee Assistant General Manager Resume Examples & Samples

Supervise, counsel and discipline F&B service staff . Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes. Direct staff in their work assignment, and utilize on-going training techniques
Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions
Maintain profitability to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies
Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system
Implement and maintain hotel housekeeping, sanitation and cleanliness standards in all areas of the hotel
Ability to maintain full floor coverage of areas by ensuring knowledge of all properties
Track all menu abstracts for all outlets. Update as needed
Track tip and service charge distributions, as applicable
Maintain a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates
Administer sales promotion programs and associate sales incentive programs
Know the competition and keep current with industry trends
Direct and coordinate the activities of all assigned personnel and departmental responsibilities in the outlets
Maintain an appropriate level of community public affairs involvement
Implement and support hotel policies and procedures
Assess and review the job performance of subordinates, and maintain records of assigned associates according to policy
Daily tracking of emails, Q times, post shift, payroll and administrative duties
Direct monthly Training seminars to highlight needed skills
Monthly tracking of EYES, Market Metrix, and Hilton SALT scores
Implement and maintain monthly Par sheets for all areas
Calculate all Purchase Orders
Update Checkbook as needed. Align with General Ledger
Ability to work entire shift standing and moving about in restaurants and kitchen areas
Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve
High level of expertise with Microsoft Word, Excel, PowerPoint, Outlook and touch screen P.O.S systems

151

Assistant General Manager Resume Examples & Samples

Be accountable for the people, product and profit within the hotel – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business
Utilize innovation to achieve long and short term strategic objectives
Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business
Ensure that hotel reporting and control systems are adhered to
Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future hotel staffing demands as well as addressing business issues
Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards
Support ensuring hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents
Ensure all new employees – temporary, full time and casual employees - are introduced into the company through the on boarding process at the hotel
Be visible throughout the hotel on a daily basis, meeting with guests as necessary
For Union properties only: Must possess a minimum of three (3)to five (5) years Hotel and/or Food and Beverage operational experience in a Union environment. Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
Maintain positive and productive working relationships with other employees and departments
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

152

Assistant General Manager Resume Examples & Samples

Five years of F&B management experience, with a minimum of two years at a private club
Outstanding member relations and financial management skills
Experience working with Jonas software is preferred

153

Assistant General Manager Resume Examples & Samples

Station Operational Performance - support the achievement of station operational objectives, goals and metrics
Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications
Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goals
Strong knowledge of station operations and demonstrated operational leadership skills including customer service, ramp operations, safety and business acumen
Excellent communication skills; including written and verbal
Passion for service; drives performance; team leadership; coaches/develops employees
Minimum 2-4 years leadership experience in an airport operations environment. 1-2 years line station or Hub operational experience (above and below the wing)
Previous experience managing in a union environment
Responsible for a 24 hour, 7 day a week operation
Must have ability to work weekends and shift work
Successful completion of interview required to meet job qualifications

154

Assistant General Manager Resume Examples & Samples

At least 3 years of Food and Beverage experience to include supervisory/managerial experience
Working knowledge of all Food and Beverage products, menu items and equipment
Working knowledge of Point of Sale (POS) systems and operations
Basic working knowledge of computer skills including Word, Excel, Outlook and Access

155

Assistant General Manager Paratransit Resume Examples & Samples

Coordinate the dispatching, in service monitoring and turn-in activities involved in daily paratransit operations
Coordinate with the Maintenance Manager to insure that vehicles dispatched are in proper working condition
Monitor and verify operations payroll
Develop manpower requirements and shift schedules for Dispatchers, Schedulers and Bus Operators
Coordinate operations personnel selection, recruitment and training with the Safety Manager
Assist in developing procedure manuals for Dispatchers, Schedulers, Road Supervisors and Operators
Coordinate with Finance Manager to ensure accuracy of fare box revenue
Assist with preparation of monthly financial reports and annual budget
Monitor and evaluate operations’ activities. Included in the evaluation of activities are the following: Vehicle on time statistics, missed runs, productivity, revenue/cost data, total work hours, total pay hours, customer compliant data, accident data, road call data, other operations related functions
Coaches, disciplines and directs re-training or added training of operations personnel
Acts in capacity of General Manager in GM’s absence

156

Assistant General Manager Resume Examples & Samples

Coordinates the dispatching, in service monitoring and turn-in activities involved in daily transit operations
Works with the Maintenance Manger to insure that vehicles dispatched are in proper working
Bachelor’s Degree (Or equivalent)
Minimum five (5) years of public transit experience with increasing responsibilities
Must have knowledge of transit operations, maintenance, and administration
Must have knowledge of Federal Transit Administration (FTA) requirements and guidelines
Must have good communication skills

157

Assistant General Manager Resume Examples & Samples

Helping the General Manager to achieve the KPIs and objectives established for the site
Helping to ensure services are performed in accord with federal and local regulations
Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance
Monitors man-hours and approves overtime accordingly, adding additional stuff where workload and financial performance can support it
Monitors and reports weekly projection status (#samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets
Meet with customers to determine opportunities
Promote the image, capability and integrity of the company to the clients
Achieve and exceed key operational KPIs
Accountable for Health, Safety and Environment of personnel and the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager/Supervisor and H&S department for action

158

Assistant General Manager Resume Examples & Samples

Develop and implement strategic plan and vision for the division consistent with the Morimoto and MGM Grand strategic vision
Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability for MGM Grand and Morimoto Las Vegas
Provide leadership and direction in the development, execution and measurement of guest service standards within the division, consistent with the company's core service standards and brand attributes
Direct the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Provide leadership for the division's Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
Establish accountability processes for division; ensures compliance with the company's status quo third party representation philosophy, company policies, legal requirements, and collective bargaining agreements
Establish positive guest relations with all patrons of the restaurant. Maintains a rapport with guests; complies with all requests and meets guest expectations to build a positive reputation and return business
Work closely with the Executive Chef in researching and creating new recipes as well as seasonal menus to satisfy guest preferences and expectations under supervision and approved in conjunction with Chef Morimoto’s direction. Ensure the guests' special culinary requests are met
Respond to unusual events or circumstances requiring high-level management attention and informs the VP and Executive Director of Food and Beverage of situations requiring his/her attention
At least 2 years of college education in a related field, and/or related work experience in Food and Beverage
At least 2 years of management experience in a high-volume restaurant, preferably in a casino environment
Working knowledge and understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses
Working knowledge of craft cocktails, Saki, wine and Asian craft beers
Working knowledge of Japanese cuisine including but not limited to sushi, sashimi and teppanyaki

159

Assistant to General Manager Resume Examples & Samples

Provide administrative related support to GM, ensure GM’s daily work running smoothly
Responsible for travel arrangement for GM
Provide logistics support for visitors, support GM to prepare visiting agenda and related arrangements
Assist in preparing and consolidating materials for GM as required and support strategic priorities and departmental business operations
Provide efficient communication between GM/leadership team and employees. Assist in responding to and resolving internal inquiries regarding problems, complaints and general information
University degree, 3~5 years related working experience, fresh graduate with high potential
Fluent English, both oral and writing
Excellent communication and coordination skills
Good MS Office skills
Able to work independently and quick response

160

Assistant General Manager Resume Examples & Samples

Qualified candidates must have proven leadership ability in an educational, fitness or professional settings with 3-6 years of management experience in a customer servicebusiness
Enthusiastic, passionate and knowledgeable regarding the fitness industry
Proven ability to drive revenue
Hire, direct and train staff as well as excellent time management and follow-up skills
4-year college degree strongly preferred

161

Assistant General Manager Resume Examples & Samples

Ability to build and motivate teams
Excellent people management and first class, proven leadership skills
Skilled in Human Resources and Health & Safety
Planning skills
Robust IT skills
Commercial acumen
Management, cost control and business case development
Capable and committed to developing the team and helping them, manage their career progression

162

Assistant General Manager Resume Examples & Samples

Assisting General Manager in setting and achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals
Managing staff and training, monitoring, and coaching the performance of front desk associates
Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and assisting in terminating employees as well as all associated record keeping
Managing key business operations including inventory, bank deposits, etc
Have a High School Diploma or equivalent (GED) required
Basic math and cash handling experience, phone and computer skills
Customer service and sales experience required
General knowledge of services and modalities offered by Massage Envy preferred
Understands and believes in the healing benefits of massage therapy and bodywork preferred
Management: 1 year consistency

163

Assistant General Manager Resume Examples & Samples

Manage the office area to ensure effective telephone and mail communication
Manage all aspects of the club in the absence of the general manager
Assist in hiring, developing and supervising all key management employees of the property
Assist in coordination of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
Work closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
Provide customer service to arriving guests to help expedite check-in process
Assist in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
Assist in overseeing the care and maintenance of the property’s physical assets and facilities
Provide assistance in management of Pro-Shop
Maintain positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry

164

Assistant General Manager Resume Examples & Samples

Ability to read, analyze, and interpret legal documents (e.g., lease documents, claims of lien), general business periodicals, professional journals, technical procedures, or government regulations
Ability and respond to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Strategic thinker with strong implementation orientation
Proficient knowledge of Microsoft Office, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client
Associates or Bachelor degree, strongly preferred, and advanced degree, a plus
Minimum 3 years of commercial real estate or property management experience, including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation, and administration

165

Assistant General Manager Resume Examples & Samples

At least 2 year degree in Food and Beverage or Culinary Arts and/or equivalent work experience
At least 3 years of gradual leadership experience in the hospitality industry
Previous experience in a high contact guest setting with exceptional leadership abilties
Previous experience in training, inventory management and staff scheduling
Ability to make decisions quickly and delegate responsibilities accordingly and good public relations skills
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude to deal effectively with guests, management, employees and outside contacts
Have administrative abilities, strong organizational skills to function effectively with attention to detail while meeting established timelines

166

Assistant General Manager Resume Examples & Samples

Hold a monthly financial review with all department managers, M.I.D.s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel’s budget process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Complete required corporate training modules, and become certified to train those as required

167

Assistant General Manager Resume Examples & Samples

You will ensure a best in class HSE performance is achieved and that the site operates in line with all company and customer procedures and requirements relating to Health and Safety
You will report to the General Manager and give direction and monitor performance ensuring the site runs efficiently and effectively with direct responsibility for Warehouse operations and Stock Control activities on site, taking accountability for overall productivity of the operation
You will work in partnership with the National Transport Manager ensuring an effective relationship between warehouse and transport functions to support complex Trade Counter opening plans and ensuring best in class customer service levels
You will build strong working relationships with other key stakeholders ensuring first class operational performance
You will ensure effective communication throughout the operational leadership team; communicating planned requirements providing information on performance, company news and procedures
You will develop strong relationships with the HR leadership team ensuring the delivery of an effective people plan across the site, and ensuring the best talent is in place to deliver business objectives and deliver a robust succession plan for current and future key roles
You will develop and maintain a high performance culture across the site through motivating and guiding the leadership team to deliver operational excellence and continuously meet performance and productivity targets on a day to day basis
You will lead, develop and inspire your direct reports to ensure that the team is performance focussed and engaged, so that business goals can be achieved whilst maximising individual’s potential
You will build a useful network of external contacts to support business growth and ensure exposure to best practice
You will drive a continuous improvement programme, identifying opportunities to improve efficiency and effectiveness

168

Floating Assistant General Manager Resume Examples & Samples

High School Diploma or equivalent is required
Must have experience in a leadership role and managing a team
Must be able to work independently and multi-task, prioritizing as appropriate

169

Assistant General Manager Resume Examples & Samples

_x000D_Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
_x000D_Serve as multi-department head for Operations, Front Office and Property Operation
_x000D_Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
_x000D_Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
_x000D_Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
_x000D_Ensure guest and team member satisfaction
_x000D_Serve and act as General Manager in his or her absence

170

Assistant General Manager Resume Examples & Samples

Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives
Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new products and services
Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth
Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices
Lead the effort to effectively recruit, hire, train and successfully support and manage the talent of all new and existing team members
High school diploma or general education degree (GED or minimum of seven years related experience and/or training; or equivalent combination of education and experience)
Minimum of seven `years of supervisory experience in a high volume setting preferred

171

Assistant General Manager Resume Examples & Samples

Bachelor's degree in Business, Logistics, , Industrial Engineering, Supply Chain or a related discipline
10 years of progressive management level operational experience
Multi-level broad range distribution experience, preferably involving end-to-end distribution experience in a fast-paced automated facility
Experience with state of the art automation in a high volume distribution environment
Experience with WMS – Manhattan WMOS experience preferred
Demonstrated working knowledge of supply chain logistics processes including, demand planning, distribution requirements planning, inventory management, manufacturing planning, material planning, inventory control, transportation and logistics planning, customer service and warehousing
Thorough understanding of logistics impact on diverse organization departmental goals
Knowledge of current industry best practices in supply chain management in order to support process improvement through LEAN distribution principles
Experience with a contingent workforce, metric scorecards, high-performance teams and total quality is preferred

172

Assistant General Manager Resume Examples & Samples

Manage the office area to ensure effective telephone and mail communications
Manage all aspects of the location in the absence of the general manager
Assist with sourcing, hiring, developing, training and motivating a professional service-orientated staff
Process customer reservations for campers of the campground
Produce daily reports related to guest, sales, etc. for management
Assist in coordinating of individual, group, and events as directed by the general manager
Work closely with all staff to monitor all aspects of camping in the facility ensuring safe and fun experiences to campers and guest
Provide customer service to arriving campers to help expedite check-in process
Provide assistance in management of check in area
Maintain positive and productive relationships between the camping facility and its board of directors, campers, guests, employees, community, government and industry
Ensure standards by implementing campground policies and procedures

173

Assistant General Manager Resume Examples & Samples

Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors
Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM
At least 6 years progressive experience in a hotel or a related field
Or a 4-year college degree and at least 4 to 5 years of related experience

174

Assistant General Manager Resume Examples & Samples

A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or a related field
10 years of related work experience
Computer savvy and proficient in MS Word, Excel, and Outlook
Previous production experience, including scheduling, managing staff, and payroll
Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates
Ability to work a flexible schedule including nights, weekends and holidays as needed
Strong customer service skills, ability to multi-task and prioritize work load
Strong written, verbal and listening communication skills
Ability to plan work activities and adapt to changing conditions
Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
Knowledge if sound and lighting preferred

175

Assistant General Manager Resume Examples & Samples

Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation
Ensure consistency in food quality and presentation and monitor cost and portion controls
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

176

Franchised Assistant General Manager Resume Examples & Samples

Key leadership responsibility for our Marriott hotel with 228 suites and over 23,000 square feet of meeting space
You will lead, direct, and manage specific rooms division areas as assigned to ensure we meet or exceed budget expectations
Lead your team to ensure the Marriott hotel properly provides an exceptional experience for our guests
You will work to ensure the property is maintained in a manner that is consistent with our Guest, Marriott and Company expectations
As AGM, you will have a unique opportunity to grow leaders for the property and for the company! You will interview, select, train and grow your own high-performance team
Ensure your property is compliant with brand standards and company policy to ensure service excellence

177

Assistant General Manager Resume Examples & Samples

Leading and developing the Front Office/F&B Team to ensure effective delivery of sales and high standards of customer service
To take responsibility for all Human Resources responsibilities e.g. Recruitment, Training etc
To be able to perform Duty Management shifts, ensuring that all departments are fully staffed in accordance with daily/weekly business levels?
Setting up strategies and action plans to ensure that departmental objectives/targets are consistently met. This will include contributing to weekly forecasting of business plus the annual department budget
Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments
To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the General Manager
To oversee housekeeping, ensuring all standards are maintained in line with brand standards and Company procedures
To produce daily/weekly reports relating to Front of House & Food & Beverage business levels?
All policies and procedures are adhered to in line with Company standards and Financial Audit Results

178

Assistant General Manager Resume Examples & Samples

Assists General Manager with interviews, hires, trains and supervises all onsite staff in accordance with company policy
Provides leadership, coaching, guidance, ongoing feedback and motivation to staff, ensuring adherence to company policies and procedures
Follows proper procedures for online accounting system, including but not limited to creating and approving purchase orders, invoices. Reviews budget control reports to ensure property is within budgeted expectations and notifies General Manager of any variances in writing
Maintains all accounting on the property including collecting and posting rent, financial and leasing reports, month end, pre close, bank deposits and ensuring a balanced rent roll
Collects delinquent account balances and serves balance due notices for current and past residents in a timely manner. Sends balances to collection companies, as needed
Responsible for all Leasing Consultant duties, including but not limited to leasing of apartments and all follow up and applicable paperwork
Processes evictions including serving notices, attending court hearings and processing all required paperwork
Prepares correspondence including balance notices, lease violation notices, and other memos or notices. Sends out and follows up on lease renewal letters
Walks apartments after move outs and assesses charges. Provides back up documentation to include photos. Processes move out dispositions (SODAS) charges cleaning, damages or other fees
Performs pre-close and accounting month end in accordance with accounting calendar
Processes non-sufficient fund (NSF) check processing
Shops competitive properties
Ensures compliance with renters’ insurance policy and complies with company policies for notices and assessing fees
Enters all daily activity into Yardi including phone and site traffic rentals, move-in/outs, notices to vacate, cancellations, lease renewals, etc
Follows up on unclosed traffic with leasing consultants and prospective residents
Reviews guest cards and phone logs
Approves move-in files prepared by leasing consultants
Performs, develops and supervises marketing efforts including outreach marketing, reviews accuracy of websites
Ensures budgeted occupancy levels at budgeted rental rates and in conjunction with other goals of the property
Ensures the effective execution of lease renewal strategies as well as resident retention plans, including planning resident functions, within budget
Ensures ongoing and up to date knowledge of all market conditions; implements marketing programs accordingly. Prepares Quarterly Property Marketing plans and submits to FF Marketing
If applicable, participates in scheduled Lease Rent Optimizer (LRO) calls, completes required reporting, and makes pricing recommendations to maximize rental income
Completes weekly LRO market survey and monthly Yardi market survey
Manages all resident issues and handles resident complaints in a professional and timely manner
Ensures that all maintenance requests are handled in a timely manner and that residents are notified of any delays
Ensures that residents are provided a clean, well-maintained community
Maintains social media websites and ensures online reputation management
Prepares all property reports
Ensures that all general liability, workers comp and property loss claims are documented and reported timely and accurately
Coordinates with Redevelopment regarding ongoing property and unit renovations, if applicable
Supervises outside contractors who may be working on the property
Coordinates with New Construction regarding status of project, if applicable
Establishes schedules to ensure appropriate coverage at all times
Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance. Conducts regular audits to ensure overall compliance
With the General Manager, holds regular staff meetings to ensure communication is received timely and consistently by all team members and to keep employees informed and engaged
Ensures that all employees under area of supervision are up to date with training; have a strong understanding of the company’s policies and procedures, including all fair housing laws, the operations manual (SOP), and employee handbook
Cross trains, coaches and develops qualified candidates for future opportunities within the company
Resolves associate disputes in a professional and timely manner, promotes associate retention, and controls associate turnover
Completes company required training by established deadline
Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws
Any other duties or responsibilities that may be assigned
Minimum of three years of 421A property management experience
Experience in writing and maintaining budgets
Ability to read, write, understand, and communicate in English
Strong knowledge of Microsoft Outlook, Word, and Excel
Strong knowledge of Yardi or other property management accounting software
Strong typing skills
Understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.)
Strong leadership and management skills; ability to direct a team
Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis
Ability to work a flexible schedule to include weekends, evenings, and holidays
High school diploma or equivalent. Bachelor’s degree preferred

179

Assistant General Manager Resume Examples & Samples

Oversee operations department including scheduling, sufficient materials are available, and assign trips to drivers
Order materials as needed in order for subordinates to complete their jobs efficiently
Train new associates and road test new drivers
Provide customer service to ensure quality service
Input incentive payroll into system
Able to operate a forklift safely
Able to operate any vehicle in order to complete a job or if a problem arises as necessary
Knowledge of Microsoft Office programs
Required: High School diploma or GED
Required: Previous managerial experience
Preferred: Previous logistics and transportation experience

180

Assistant General Manager Resume Examples & Samples

Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals
Ensure compliance of brand standard operating procedures and policies
Plan, organize, facilitate and/or participate in various hotel and department meetings
Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies
Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management
Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies

181

Franchised Assistant General Manager Resume Examples & Samples

Promote 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all team members
Work with Human Resources to recruit qualified applicants and train team members in accordance with company standards
Responsible for guest satisfaction in terms of food and beverage, hospitality and service standards, following proper food handling and safety guidelines
Through subordinate managers, ensure that guest issues, complaints, and requests are handled and pro-actively resolve in a manner satisfactory to both the guest and the hotel and that all guests receive a courteous and efficient check-in and checkout experience; guest service emphasized at all times, including compliance to all Brand specific service standards
Confers with food preparation and other team members to plan, establish, and implement menus and related activities, such as dining room, bar, and banquet operations
Works in close partnership with F&B management to develop interesting and balanced food menus and beverage selections on a timely basis that are appropriate and responsive to the local market
Ensure that there is a strong partnership and open line of communication between Food & Beverage and Catering team members
Partner with Rooms management (team members) to ensure that rooms are maintained in accordance with both company and Brand specific standards and prompt correction is taken when problems are identified
Ensure that all Front Office Department team members follow all credit, accounting and revenue controlling procedures as well as marketing information for Sales Department
Ideal candidate will have Marriott Autograph Collection or similar lifestyle boutique hotel experience
A minimum of three years' multiple department director-level experience within a full service hotel environment. Emphasis on Food & Beverage, but past experience in Rooms Division at a management level required
Thorough working knowledge of Microsoft Office is a must; previous experience with hotel PMS/CRS system
Requires excellent leadership skills including training, team building and mentoring and strong team member relation/conflict resolution skills
Thorough understanding of financial statements, budgeting and forecasting. Past experience should demonstrate ability to control costs in order to generate expected profit margins
Conflict management/resolution and negotiation/persuasion skills are critical

182

Area Assistant General Manager Resume Examples & Samples

Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus; equivalent experience is acceptable
Must have strong analytical skills and decision-making ability
Must have effective oral and written communication skills

183

Assistant General Manager Buildings & Grounds Resume Examples & Samples

Initiate first level of payroll and HR processing procedures
Assist managers with pre-employment processing of employees to include ensuring proper completion of paperwork and pre-employment background checks
Maintain employee files
Understand and create spreadsheets for financial reports
Process invoices for payment
Process payroll bi-weekly, gather and tabulate time records for employees daily
General data entry duties and office administration such as answering phone, filing, copying, etc
Provide excellent service to client and employees
Maintain administrative records and documents pertaining to the account
Record minutes of meetings
Greet and help walk-in visitors in a professional manner
Prepare reports as assigned by Management
Handle other duties as assigned by Management

184

Assistant General Manager Resume Examples & Samples

Two years of previous supervisory experience preferred
Previous background from the extended stay industry preferred
Will be required to obtain a ServSafe certification

185

Assistant General Manager Resume Examples & Samples

In collaboration with the Director of Sales, conduct daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Tour the operating departments’ daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps of effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including all requisite compliance in all departments
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
Perform any other duties as requested by the Vice President, Regional Director of Operations, or General Manager
Lead by example and drive all customer focus service initiatives
Actively participate in departmental pre-shifts
Major chain hotel experience preferred

186

Assistant General Manager Resume Examples & Samples

High school diploma or equivalency required. Associate Degree or equivalent combination of education and experience preferred
The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus
Preference for an understanding of HOA communities. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity
Must possess excellent verbal and written communication skills with strong interpersonal skills. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people
Must possess strong organization skills with the ability to effectively manage multiple and competing priorities
Must be able to work independently with minimal supervision. Solid time management skills required
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking

187

Assistant General Manager Resume Examples & Samples

In conjunction with the GM, the AGM will assume the overall responsibilities for general and financial operating results and financial status of the plant in terms of
Return on invested capital and other key financial measures
Sound financial planning
Monitoring, maintenance and improvement of the company’s assets
Range of products and their acceptance and quality in relation to available markets and competition
Sales policies and price structures
Programs and facilities for the design and development of new or modified products which will enable the company to maintain or improve its competitive position in the industry
Assess and review operating and financial results through the forecast, budgets and financial statements with the GM and the management team to appropriately inform all parties of major developments and business trends, and initiate corrective action as required
Ensure the effective operation of an adequate management information and reporting system, including regular financial and operation statements
Support GM by assuming overall responsibility for employee meetings, the maintenance of sound staff relations, and establishing basic policies regarding employee selection, training and promotion
Keep informed on competitor’s activities and general developments within the industry and the economy, while carrying out necessary actions to keep the company competitive and in harmony with general business conditions
Provide firm, decisive, credible direction and leadership to the division Production, Maintenance, Materials, and Engineering teams, while providing technical expertise and analytical support as required
Set the example for all divisional employees with respect to Health and Safety by working in compliance with the provisions of the Occupational Health & Safety Act and its regulations
Follow the guidelines and rules as set out by the Employee Handbook and divisional policies and procedures
Engage all divisional employees in order to achieve best results, sharing best practices, while implementing action plans locally
Lead the implementation and development of an effective cross functional collaborative culture
Develop a criteria for individuals in key positions within the organization and identify and groom those high potential individuals for key leadership roles
Other reasonable duties as assigned by the GM
10-12 years of experience in an automotive manufacturing environment required

188

Assistant General Manager Resume Examples & Samples

Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained
Sales: Actively participates in the hotel’s sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. Assists in maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotel’s sales team. Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently
Maximizes Guest Satisfaction Scores: Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand
Financial Responsibility: Assists in managing expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in B. F. Saul Company Hospitality Group’s Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements new B. F. Saul Company Hospitality Group and brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met
People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement determined by B. F. Saul Company Hospitality Group’s annual Team member Opinion Survey and communicates results from the survey to the hotel staff in a timely manner. Ensures annual team member turnover falls within B. F. Saul Company Hospitality Group’s acceptable guidelines and reacts to any turnover concerns
Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel team members and leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs
Safety/Risk Management: Participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and team member accidents/incidents in a timely and effective manner while following B. F. Saul Company Hospitality Group policy. Completes B. F. Saul Company Hospitality Group incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives

189

Assistant General Manager Resume Examples & Samples

With approval from the client, works with General Manager to submit tenant accounts to attorney or agency for collection
Assists with eviction of tenants in compliance with court order and directions from specified attorney and client. Prepares adjustments to tenant billing process
Maintains role as primary/secondary contact for tenants relative to tenant service requests
Prepares and reviews financial statements and reports on status of industrial buildings such as occupancy rates and dates of expiration of leases
Assists General Manager with preparation of financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager. Analyzes financial statements to project future financial position and budget requirements
Manages the development of the Property Administrator
Cross-sells all JLL services
Participates in regional and national property management initiatives. LEED Accreditation is recommended
Associates or Bachelor degree, strongly preferred
Advanced degree, a plus
Approximately 5-8 years of Commercial Property Management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation, and administration
Project Management experience, a huge plus
Strong tenant relations skills
Understanding of building systems and operations
Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special charges, etc

190

Assistant General Manager Resume Examples & Samples

Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
Maintaining a strong safety culture and monitoring safety processes/training
Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
Assisting with establishing and achieving performance goals that are in alignment with Company objectives
Assisting in the delivery of high quality customer service and maintaining/enhancing customer relationships
Meeting regularly with the customer to review and enhance service quality and performance
Analyzing financial performance and reviewing findings with General Manager
Resolving a variety of issues and making recommendations
Ensuring continuous improvement in the areas of safety, operations, finance, etc
Assisting the General Manager in identifying growth opportunities in the local area
College education preferred or equivalent experience
3 -5 years of operations management experience
Experience working in the student transportation or ground transportation industry preferred
Strong results-oriented leadership skills with proven success in management
Strong commitment to providing excellent customer service and employee relations
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Knowledge of contract administration principles and practices
Budgetary/fiscal control experience preferred
Policy administration experience preferred

191

Assistant General Manager Resume Examples & Samples

Management of Member Service Team and Financial Performance
Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements. To achieve this objective the AGM will
Ensure that all club members are delivered a high member service experience. To achieve this objective the AGM will
Maintain a fully engaged and high performing team that aligns with company values and goals. To achieve this objective, the AGM will
Must be computer proficient
Management experience in sales / service industry
Coaching/Motivation ability
Knowledge of company policies, practices and procedures, including emergency and safety procedures
Face-to-face customer service experience
Generate, maintain and demonstrate a friendly, enthusiastic and positive attitude
Possess a strong member service focus. Responds professionally to requests and inquiries from guests, members and team members
Basic record keeping practices and procedures
Experience operating office equipment including computers, calculators, faxes and photocopiers
Knowledge of fitness industry
24 Hour Fitness certification for Fitness, Sales and Operations
Prior experience in the three 24 Hour Fitness club departments: Sales, Operations, & Fitness preferred, cross functional training across other jobs/roles at minimum
Experience and familiarity with managing to a P&L preferred
Consultative sales experience preferred

192

Assistant General Manager Resume Examples & Samples

Manage all Tax compliance, planning and reporting for GM India group entities including
Ensure attainment of all Tax Staff objectives, as defined
Manage compliance under relevant legislations for GM and GM India transactions
Provide indirect taxation advice on all major contracts/proposals/transactions
Monitoring, reviewing and reporting internal data for indirect taxation purposes
Industry specific tax compliance arrangements
Liaison with government authorities and external advisers
Liaison with GM Tax Staff regionally and globally to ensure GM India is well appraised of compliance risks and opportunities and keep regional teams updated on significant issues
Management of electronic and hard copy information systems
Analysis of opportunities/threats under current and future tax/ duty regimes
Lead GST transition
Manage Strategic planning for Indirect taxes for GM India with a strong focus on excise, service tax, VAT & GST law
Provide Tax advice on Indirect taxes across the GM India business
Provide research and administrative support in all areas of indirect tax issues for GM India entities as required
Manage preparation of returns relating to Service tax, Excise, VAT, Withholding Tax, GST, etc for GM India group companies
Review all required Indirect Tax accounting entries and reconciliations within set month and quarter end timeframes
Manage the development, implementation and updating of policies and procedures in respect of the indirect tax function (including ILM, SOX, PRM, and Spreadsheets)
Participate in consultative forums with State and Central authorities and chambers of commerce/ industry associations in relation to indirect tax law developments/changes
Update Staff locally and regionally on legislative developments through internal training sessions or other appropriate channels/forum
Continuous self-improvement through the attendance at external professional development and update courses
Ensure that Tax Staff Tax risk management procedures are adhered to (e.g. Audit notifications and claiming Legal Professional Privilege where warranted)
Prepare Tax Accounting Papers as required – e.g. FAS 5 or similar requirements under local GAAP
Manage GM India Indirect Tax Staff Performance Management (Objective setting and Appraisal), Professional Development (internal and external training courses) and Leave (Annual, Sick, etc.) processes
Manage all external and internal audits
Ensure that all systems are reviewed to analyse the quality of data and information used by the Tax Staff
Mentor and ensure professional/ career development of subordinate staff and team members
Build a robust and strong team
Work in close co-ordination with legal staff on critical issues
Degree in Economics, Commerce, Accounting or Law; or
Chartered Accountant; or
Post Graduate Tax Qualifications
10 to 15 years’ experience within a major corporate/ big four professional firm and preferably with US multinational
Experience in preparing all major Indian Central and State Indirect Taxation returns as well as requirements under related regulatory matters (Foreign Trade Policy, Packaged Commodity regulations, etc.)
Experience in responding to Show cause notices, preparation of appeals, attending assessment proceedings, making representations and arguing issues before revenue authorities
Experience with either USGAAP and/or Indian GAAP
Experience with major Indian National and State administrative practices and dispute negotiation
Strong experience in indirect tax work (excluding customs)
Experience in handling teams

193

Assistant General Manager Resume Examples & Samples

Approve daily schedule and allocate manpower and equipment
Training of drivers, laborers and supervisors
Ensure all drivers and helpers, dispatchers and supervisors represent the company in a positive way
Responsible for recognition and disciplinary actions follows company policies and procedures in order to drive positive morale
Develop contingency plans to handle/anticipate service problems
Responsible to comply with DER, OSHA and DOT regulations
Responsible for creating operational reports
Assist in budget preparation
Assists with establishing marketing plans and objectives
Responsible for the day-to-day operations
Ensuring 100% environmental compliance standards
Responsible for safety of personnel and OSHA regulations are met
Review and approve all purchases for division

194

Assistant General Manager Resume Examples & Samples

Demonstrated ability to work in a team setting and to provide strong customer service
Strong supervision, coaching, and leadership skills to lead teams
Experience serving senior citizens preferred
Strong experience in computer use. Proficiency with Microsoft Word, Excel, and Outlook
High School Diploma, Two-year Associate Degree preferred
Previous sales experience preferred
Supervision
Meals Provided During Work Hours – Chef prepared meals
Full Health Benefits – Including medical, dental and vision
401(k) – A plan to enhance your long-term financial well being
Paid Vacation and Travel Program – Stay at any of our 300+ communities
A Competitive Compensation Package – That includes an attractive salary and bonuses

195

Assistant General Manager Resume Examples & Samples

Works with the intake coordinators and intake department to insure that all pertinent demographic, financial and documentation is obtained when the referral is completed
Develops policies and procedures for compliance and intake
Educates staff involved in all aspects of DME and IV on federal and state regulations regarding DME and IV. Oversees the customer service reps to insure that all missing medical documentation is received according to Meridian At Home guidelines. All claims on the hold report are less than 45 days old
Oversees that the billing for IV and DME is accurate and submitted to payor with all information needed to bill on a weekly basis. Assures that CMN’s and recert CMN’s are completed two weeks prior to recert date
Oversees the performance improvement program. Conducts chart audits, aggregates and reviews data for adherence to minimum thresholds. Develops action plans in conjunction with management team to address findings below threshold
Assures that all contract fee schedules are accurate and up to date
Prepares &reviews all month end reports and forwards to the general manager for review based on the month end close schedule. Interacts with members of the finance department with regard to discrepancies in reports
Familiar with all aspects of the IV billing process. Acts as backup to the office manager for IV/DME billing
Assists in the recruitment, selection and retention of the customer service staff
Responsible for all aspects of payroll management and processing for DME. Interacts with system wide payroll managers & Finance department as necessary to implement any changes or updates to the payroll system
Ensures that all customer service initiatives are implemented and goals are met
Effectively communicates with team via regularly scheduled meetings and thru written and verbal communication. Provides coaching and mentoring to Operation Team. Maintains open lines of communication with staff by encouraging feedback and suggestions
Manages compliance with human resource policies, state and federal regulatory, JCAHO, and state survey standards
Supervises the development of growth initiatives, which promote and monitor appropriate and cost quality service delivery
Bachelor's Degree or atleast 10 years previous work experience in DME or Home Infusion
Basic Computer Skills (MS Office, Windows, etc.)
Valid NJ Driver's License

196

Assistant General Manager Resume Examples & Samples

Under the direction of the General Manager, the Asst. GM will lead the staff to excellent guest service through consistent and exemplary training, motivation and supervision including individual and team goal-setting, recognition and mentorship
Embrace and display our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated, while taking pride in their work and leading the team
Consistently model guest service through daily interaction with guests including resolving and anticipating issues and concerns in a pro-active manner
Manages the property in the absence of the General Manager in a manner consistent with the standards
Embrace the strategic and long-term plan of the property including assisting the General Manager with updating the property strategic plan prior to the annual planning process
Assist with developing and achieving the annual property budget goals
Manage multiple rooms and related departments including Front Desk, Housekeeping, Spa, Recreation, Engineering, Safety and Security
Maintain strong relationships with other departments within the resort and the broader Dollywood Company organization
Lead and maintain a positive work environment at the property through modeling professionalism and positivity in word and action
Assist in facilitating Management meetings which are productive, purposeful and appropriate to the needs of the property and the guest
Be highly visible and active in all departments within the property and know the property inside and out, personally inspecting all aspects of the facility to ensure the highest standard at all times
Maintain a thorough understanding of all capital items and any issues in need of resolution
Take ownership in all financial aspects of the operation from monitoring monthly profit and loss reports to developing and achieving annual property budget goals
Management reserves the right to change and/or add to these duties at any time
Our preference is a combination of experience and education to include a degree in Hospitality and management of several aspects of a complex, resort operation
A minimum of four years’ related leadership experience required
Bilingual skills (verbal/written) in both Spanish and English preferred, but not required
Must successfully complete post-employment offer background check and drug screen
Able to display and live out our Lead With Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to hear, see and speak
Able to speak, read and write English
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to thrive in a fast-paced, dynamic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Must have strong interpersonal skills
Must be able to engage and interact with a variety of different individuals: hosts, managers, supervisors, owners, vendors, state agencies, etc

197

Assistant General Manager Resume Examples & Samples

Assists General Manager in the direction and supervision of food servers, bus persons, host(esses), expeditors, and other staff in reference to schedules, service standards, training, motivation, and safety
Assists in ensuring that restaurant complies with sanitation and safety standards for guests and associates. Checks that all equipment is in working order. Visually inspects and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follows up on work orders so repairs and maintenance of facility are completed on a timely basis
Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, and condiments in order to provide service
Participates in marketing efforts of restaurant, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials. Interacts with customers to determine needs, satisfaction, and resolve conflicts
Maintain relationship with other departments in hotel
Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates
Ability to work entire shift standing and moving about in restaurants and kitchen area
High school diploma required. College education preferred

198

Assistant General Manager Resume Examples & Samples

Execution of daily restaurant operations including supervision of the hourly Team Members
Assist General Manager with execution of marketing and culinary initiatives
Support all BOH operations and FOH operations including but not limited to daily line checks, systems adherence, health inspections, order guides, sales services, quality control of beer, food order safety and sanitation, and prep lists
Ensure a safe environment for Guests and Team Members to reduce the risk of injury and accidents; completes accident reports follows procedure promptly in the event that a Guest or Team Member is injured
Oversee food preparation methods, portion sizes, garnishing and presentation of food to ensure food is prepared and presented to CraftWorks specifications
Support General Manager in ensuring that all financial (invoices, reporting), HR, and Payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures
Monitor compliance with health and safety regulations regarding food preparation and serving
Properly maintain building, equipment and supply levels through contacting the correct companies/contractors for any daily restaurant repair or maintenance issues, and utilizing basic maintenance skills
Strictly follow company cash handling procedures and ensure the proper security procedures are in place
Communicate with General Manager to monitor weekly expenditures, proper invoice entry and coding, conduct weekly inventory, determine accurate sales projections, manage food, labor, and supply costs while meeting or exceeding budget
Promptly and professionally handle Guest complaints/comments to ensure timely Guest recovery
Communicate all team member issues/complaints to management team in a professional manner through manager meetings and/or proper utilization of the digital manager log
Coach and assist management team in writing hourly Team Member schedules based on budget
Ongoing coaching and development of hourly Team Members
Conduct semi-annual Performance Reviews with management team in accordance to the Company's Performance Management Policy/Process
Follow and understand company procedures at all times including crisis situations
Continually interview, hire and train team members to create a strong team
Understand and report Workers' Compensation and General Liability Claims using proper procedures
Ongoing completion of Manager in Training projects as assigned
Assisting the General Manager in ensuring the success of all programs and systems such as the MIT program, hourly training, certified trainer, RISE
Attend and participate in weekly manager meetings and communicate team member issues/complaints to management team in manager meetings and/or by utilizing the digital manager log
Responsible for making appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.)
Other duties as assigned by Regional Manager, General Manager, or Operations Leadership
Guest Service - knowledge of principles and processes for providing Guest services. This includes active listening, Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
Aptitude for driving sales through cultivation of new Guests and retention of current Guests
Able to make appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.)
Menu, Food and Beverage Preparation Knowledge - in order to properly prepare food and beverages
Coaching & Performance Management - ability to motivate, develop, direct Team Members as they work
Able to analyze information and adhere to a financial budget/P&L through utilizing math skills and reading comprehension
Memorization - ability to memorize floor plans and pivot points
Working knowledge of all restaurant equipment, and local and national health codes
Time Management - ability to manage individual's time and the time of others
Able to utilize programs such as CTUIT, Aloha POS, Excel, Word, and Outlook
Minimum of 3 years working in restaurant environment
Minimum of 1 year working as an Assistant General Manager in a full-service restaurant environment preferred

199

Assistant General Manager Resume Examples & Samples

Training employees and coaching them for promotions as appropriate
Estimating ingredients and supplies required to prepare food
Controlling inventories of food, equipment and flatware
Purchasing supplies and equipment
Resolving customer complaints about food service
Completing employee disciplinary write-ups

200

Assistant General Manager Resume Examples & Samples

Demonstrates superior customer service at all times and a genuine desire to serve with a professional demeanor and polished appearance at all times
Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential
Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team
Responsible for the preparation and distribution of home owner's manuals, New Homeowner Orientation meetings, daily property and amenity inspections, emergency procedures and other necessary formalized communication required for on-boarding new Residence Owners and new Associates
Build a personal rapport/trust with all homeowners at the time of Orientation and throughout their residence, understanding likes/dislikes, personal preference and priorities relative to their high-rise living expectations
Possess excellent interpersonal skills and the ability to speak to all levels of clientele. Must have good listening skills with the ability to anticipate needs even before inquiry or request from Residence Owners
Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports any resident or guest dissatisfaction to General Manager
Responsible for supervising the Front Desk Concierge to ensure service standards are delivered to every Residence Owner
Responsible for training and/or on-boarding Front Desk Concierge and tracking their performance for a 90-day Performance Review and follow up opportunities
Oversees the tracking and response to home owners' service requests through Connect work order system
Responsible for scheduling loading dock/service elevator for all move-in, move-out as well as other service elevator requests
Responsible for scheduling and managing the Guest Suites and Party Room reservations and ensuring the rooms are prepared for upcoming reservations
Maintains Preferred Vendor List and coordinates Certificate of Insurance (COI) requirements for any/all vendors requesting community access
Assists General Manager with resident communications re: delinquency and violation notifications
Assists General Manager with monthly, quarterly and annual financial reporting, as well inputting of all financials to the Connect (timely and efficiently)
Reviews, approves and maintains the utility billing reports and delinquent follow-up
Responsible for managing multiple projects and work assignments simultaneously in support of the General Manager, i.e. administrative work, mailings, staff meetings, on-boarding materials, updating and maintaining standard operating procedures
Follows safety procedures and maintains a safe work environment in all common areas as well as heart of the house
Responds to emergency situations in a timely manner, recording/documenting all details of incident
Prepares Board Meeting Packets, attends and prepares the Meeting Minutes of all meetings of the Board of Directors, Monthly/Special/Annual
Assists in preparation of Weekly Management Reports, Community Newsletter and other mass communications
Performs daily property inspections of residential common areas, including the Pool Deck, Fitness Center, Dog Run, Loading Dock, in and around assigned Retail area
Maintains current resident information in Connect (amenity reservations, vehicle, pets and visitor registrations). Communicates and updates the Front Desk Concierge of changes, in order to continuously delivery exceptional service and anticipate the needs of our customers
Assumes all other duties and responsibilities as directed by General Manager
Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups

201

Franchised Assistant General Manager Resume Examples & Samples

Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
Required to tend to customer complaints and queries in a pleasant and level headed manner
Maintain working relationships and communicates with all departments
Verifies that accurate room status information is maintained and properly communicated
Updates group information, maintain, monitor & prepares group requirements
Works within the allocated budget for the front office
Enforces all cash-handling and credit policies
Upholds the hotel commitment to hospitality
Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Maintain required pars for all front office & stationary supplies
Monitor guest service scores, daily
Be knowledgeable of hotel property and in-house events
Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc
Provide guests with information concerning hotel policies and amenities/services
Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

202

Assistant General Manager Resume Examples & Samples

Ensure group adherence to budget, including overtime and production minimums
Present team strategy to others within the organization
Assign projects within scope of responsibility
Recruit, hire, train, appraise, and coach Managers
Ensure compliance with employment laws
Monitor progress towards department goals and provide reports
Answer customer complaints and address concerns
Ensure compliance with all company policies, as well as all Federal, State and Local OSHA regulations
Prepare operational schedules and coordinate workforce activities. Establish priorities and sequences for procedures
Provide a safe work environment through personal actions. Identify any safety concerns as well as cost saving opportunities
Promote an open door policy and team environment and focus on employee engagement and retention
Support and achieve the company KPIs
Develop and/or revise standard operational and working practices. Observe workers to ensure compliance
Manage the site sanitation program in accordance to customer standards
Report on-the-job injuries and accidents. Facilitate modified duty assignments
Manage labor relations concerns in a Union environment

203

Assistant General Manager Resume Examples & Samples

Assist Community Manager in preparing property inspection reports, maintenance punch lists, and common area inspection reports. Prepare and follow-up work order requests with Facilities Supervisor
Oversee and coordinate covenants enforcement activities. Inspect properties for violations and conduct follow-up inspections to confirm compliance. Enter pertinent information using C-3 computer program. Conduct Resale Inspections to be included in the Resale Disclosure package for the sale of homes
Coordinates all administrative functions, to include, but not limited to, facilities pass registration, Party Room rental and use by community members, committees, and sanctioned community events
Assist residents on a day-to-day basis by fielding questions and providing information
Assist Community Manager as needed with property inspections for services needed, prepare work lists, and schedule repairs when required/approved
Answer office telephone and directs calls to appropriate individuals
Attend Board meetings (as requested)
Process all newsletters advertising income, community articles, and assist in writing articles
Update Association's webpage
Send weekly web-blasts to residents
Maintain documents and records in appropriate files and coordinate mailings and notice distribution as necessary, process all purchase orders, deposits, and check requests to ensure payments are made on a timely basis, type and photocopy documents and other materials as directed
Assist Committee Chairs as needed
Be familiar with the governing documents and Board policies and procedures
Perform other administrative, clerical, and management duties as requested
Such other duties as assigned
In the absence of the General Manager, the Assistant must have the ability to fulfill the Manager's duties
Ability to communicate orally and in writing with owners, residents, volunteer leaders, and contractors
Ability to maintain a positive, cordial, businesslike relationship with all owners, residents, contractors and the general public
Ability to oversee contractors working on the property and inspect property for maintenance and repair needs
Ability to perform administrative tasks, work without supervision, and work cooperatively with other staff members
Ability to use word processing software, a personal computer, a printer and other standard office equipment and work in a safe manner
Willingness to attend education courses and seminars and to achieve and maintain designations associated with community association management

204

Assistant General Manager Resume Examples & Samples

Two to three years previous experience in a supervisory or assistant manager position in Food & Beverage
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Requires reading, writing and oral proficiency in the English language

205

Assistant General Manager Resume Examples & Samples

Inspect buildings daily to guarantee that building services are at the highest level of quality standards
Assist in negotiating service contracts, as directed by the GM
Obtain bids from different vendors, and with the GM's approval, choose appropriate vendor to perform work

206

Assistant General Manager Resume Examples & Samples

High School diploma or general education degree (GED)
Associates or Bachelor degree, a plus
3 – 5 years of related experience and/or training
Previous experience in property management
Strong written, financial, and problem solving skills
Proficient knowledge of Microsoft Word, EXCEL, and PowerPoint

207

Assistant to General Manager Resume Examples & Samples

Personally greeting all internal/external guests, offering support and directing enquiries
Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies
Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the General Manager’s office
Assist departmental leaders in completing special projects as required
Previous experience in an administrative role required
Must be able to type 25 words per minute
Ability to focus attention on guest needs, remaining calm and courteous at all times

208

Assistant General Manager Resume Examples & Samples

To assist the Department Manager in leading a high performing customer facing and service orientated department
To ensure that all customers serviced in the department are given the full Burberry Experience in line with brand strategies. In order to achieve this you will need to ensure that your team are fully trained
Drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc
In the absence of the Department Manager communicate effectively with relevant merchants for the department
Be considered a specialist of and an ambassador for the department’s product category
Ensure that employees have sound product knowledge and are aware of company policies and procedures
Drive digital agenda and ensure employees are driving digital sales
Assist the Department Manager in planning the department in accordance with trading requirements, ensuring that customer traffic and demand can be met with the right employees at the right time
Assist in recruiting, on-boarding, developing and retaining talented employees within the department
Assist the Department Manager in carrying out monthly development plans and annual reviews for all members of the department
Cascade company communications to all members of the department and lead by example when embracing brand messages
To ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business
To uphold and communicate the company culture. Bring to life Burberry’s core values – Protect, Explore, Inspire

209

Assistant General Manager Resume Examples & Samples

Implement processes to achieve store profitability goals
Develop store sales goals and business plans. Improve gross profit and processes
Develop and implement local marketing activities
On-going customer engagement and communication
Manage web portal and online presence
Manage and oversee activities of all dealership departments
Successful background in financial/budgeting role

210

Assistant General Manager, Woodland DC Resume Examples & Samples

Experience managing cost performance, supply/demand forecasting and distribution execution
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
Willing to travel up to 10% of the time for business purposes (within state and out of state)
Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels)

211

Assistant General Manager, DC Resume Examples & Samples

Maintains a productive, positive, and motivated workforce. A proven developer of people. Evaluates talent, provides performance feedback, allocates time and resources, and fosters development opportunities to support the organizational planning process. Ensures performance successes are appropriately shared and celebrated. Ensures performance deficiencies are appropriately addressed
Assists in overseeing the facility and equipment, working to ensure all components of the facility are functioning properly
Ensures appropriate merchandise flow (volume and timing) to meet store needs at, or below, budgeted cost

212

Assistant General Manager Resume Examples & Samples

Sets parameters, develops goals, allocates resources, and establishes effective controls to achieve goals, standards, budgets and KPIs. Assists in ensuring operational excellence across operations for the DC and adherence to divisional processes and procedures
Leads the management team, directly and indirectly, in searching for improvement opportunities using Lean principles
Bachelor’s Degree and at least 4 years of experience in a high-paced operational role, including but not limited to warehouse, distribution center, fulfillment center or supply chain management OR a High School Diploma/GED and at least 7 years of experience in a high-paced operational role, including but not limited to warehouse, distribution center, fulfillment center or supply chain management
Experience leading and facilitating cross-functional teams

213

Assistant General Manager, Moreno Valley DC Resume Examples & Samples

Creates and maintains an organized, clean and safe workplace
Models, supports, and ensures compliance to operational standards, company culture, beliefs, and values
Experience building and maintaining cross-functional working relationships
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)
Business Degree in Logistics or Industrial/Engineering
At least 2 years of experience working with automated systems (RF technology, WMS, conveyor and sortation)
At least 1 year of Lean experience in a manufacturing or Logistics environment

214

Franchised Assistant General Manager Resume Examples & Samples

Plan, direct, assign and delegate responsibility for all functions of the Food & Beverage department to meet daily operational needs
Select, train and develop associates to ensure quality recruitment, retention, and career growth. Supervisory responsibilities include hiring, disciplining, counseling, and evaluating associates in the Food & Beverage department
Develop and implement schedules for all associates in the Food & Beverage department on a weekly basis and manage labor levels to meet business needs
Conduct daily stand-up meetings with associates in the Food & Beverage department
Increase revenues through the production and implementation of creative promotional programs
Adhere to monthly forecasts, and administer operations in a fiscally responsible manner
Work closely with the culinary team to execute the delivery of all Food & Beverage promotions and menus and create a destination of choice for both hotel and external guests
Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations

215

Assistant General Manager Resume Examples & Samples

Communicates effectively and frequently with the GM/IPM Lead on all significant operating issues based on the building, Client and tenants history
Assists with the preparation and review the annual jurisdictional forms and filings as required (e.g., Income & Expense, Real Estate Tax payments, Property Tax fillings)
Assists with the preparation of the final budget documentation
Plans and administers budget for the building(s)
Works with Client Accounting Services (CAS) to manage the accounting process and directs on-site bookkeeping functions and collection process
Prepares adjustments to tenant billing process
Assists GM/IPM Lead with financial reports per Client requirements in Management Services Agreement
Assist with preparing project scope documentation, bid process, and oversight of tenant improvement, make-ready and general maintenance projects, including but not limited to new office/warehouse construction, renovations, fire sprinkler, electrical, plumbing, HVAC, asphalt and roofing in accordance with Client and Jones Lang LaSalle guidelines
Assist with tenant requests and provide direction to Mobile Engineering Team through work order process
Assist with bids preparation of all service contracts by PA/TSC and reviews final packages for GM/IPM approval/execution
Assembles and analyzes contract bids, and submits bids, recommendations, standard form contract agreement, and certificate of insurance for final execution
Upon execution of contracts coordinates scheduling of service contractors and vendors
Upon execution of the Leases, AGM will develop new tenant and renewal abstracts documentation for submittal to accounting
Responsible for completing monthly site, lender and insurance inspections
Communicates regularly with the PA/TSC to provide necessary support and information to primary tenant contacts
Participates in Regional and National property management initiatives
Associates or Bachelor degree a plus but not required
Minimum 5 years of commercial real estate or property management experience including budget preparation/financial reporting, lease review, contract administration
Experience with building systems, light construction, and facility management, preferred
Frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl

216

Assistant General Manager, Windsor DC Resume Examples & Samples

Develops strategies to be prepared for business challenges, as well as, changing business trends. Frequently compares trends with forecast to determine variances. Reviews plans and strategies regularly to ensure changes in forecast and trends are properly anticipated and prepared for. Maintains high standards across the distribution center’s functions
Experience owning quality and efficiency KPIs and scheduling a large workforce
At least 2 years of experience planning, developing, and managing departmental expense and capital budgets

217

Assistant General Manager Resume Examples & Samples

Assist the GM with the oversight of all facets of the day-to day branch operation
Ensure that customer service and quality standards are met
Assist with Staff supervision
Develop and maintain a team oriented environment
Assist in budgeting, supply-demand analysis, process modeling and management to ensure that financial goals are met
Train, motivate and develop a strong team to fuel the branch’s growth and profitability
Remain current with industry trends and assist with providing market assessments to the General Manager
Assist with making certain that physical maintenance and safety standards are met
May work on various projects as assigned by management
Demonstrate exceptional skills in the areas of production, sales and service, with a minimum of five years successful experience in a sales, service or general management position within the textile services industry
Show excellent verbal and written communication skills in English, and superior organizational skills
Possess a proven ability to lead, motivate and develop staff
Exhibit a strong commitment to superior customer service and business growth
Display enthusiasm and exceptional interpersonal skills
Present strong supervisory skills and experience
Show successful experience dealing with unions and labor relations
Have a valid driver’s license and maintain a driving record free of chargeable accidents, speeding, safety or other violations

218

Assistant General Manager Resume Examples & Samples

Achieve sales plan and other key performance metrics in key areas of specific accountability and effectively manage store P & L, in partnership with GM
Achieve and maintain full knowledge and competency in all areas of store execution requirements and standards
Communicate key initiatives, directions and required actions in a clear, organized and actionable manner
Direct merchandising, receiving, dock to floor and replenishment activities
Control Shortage through consistent execution of Loss Prevention programs
Build and retain a high quality team of executives and associates
Consistently review the individual members of your team to assess their presentation, behaviors, and statistical performance
Recognize, reward and reinforce executives and associates with strong results
Retain talent. Be committed to the development of key executives to the next level
Consistently execute all brand-related initiatives, activities and requirements in a full and complete manner
Generate in-store excitement through distinctive Branding, Merchandising and Visual Standards
Deliver our Signature Customer Experience to each customer each day
Ensure the highest levels of customer service through friendly and helpful interactions with all customers

219

Assistant General Manager Resume Examples & Samples

Manage and supervise building contracts including, but not limited to, Janitorial contract, Roof maintenance and repair, Window Washing, Snow Removal, Exterior and Interior Landscaping, HVAC maintenance, Security, Elevators and Escalators, et al
Communicate and provide direction to Building Engineers and Console Operators daily
Conduct routine property inspections (including common areas, building amenities, tenant suites, and vacancies), initiating repairs and/or corrective measures utilizing engineering staff and contractors. Ensure that vacant spaces are kept tidy, clean, and presentable for showing
Oversee Security functions at property, i.e. review third party Security post orders, Console Operating Procedures, et al
Oversee Tenant Services Coordinator / Property Administrator in maintaining and updating Tenant Emergency Response Manual
Assist in coordination of tenant relations and distribution of annual tenant survey
Provide back up to Tenant Services Coordinator / Property Administrator in overseeing maintenance and operations of tenant amenities including the fitness center and conference center
Collect and file contractor correspondence, including all related emails in the contract file
Maintain operations and construction files
Assist in developing annual operations budgets and 5-year capital improvement plan
Assist GM with tenant notification of special projects, emergencies, or other requests
Achieve compliant rating in completion of quarterly Compliance Excellence Program
Maintain the variance report, stacking plan, tenant activity report, prospective tenant updates, capital expenditure Reports, tenant improvement report, and leasing commissions for inclusion in the Monthly Owners Report
Coordinate meetings and assist GM in managing budgeted capital improvement and tenant improvement construction projects
Identify potential areas of physical improvement at the property and collect all necessary information to present the project to the GM for approval
Prepare accruals to ensure accuracy and communicate with engineers to ensure proper recording of purchases
Spearhead larger issues with payables and receivables
Oversee Tenant Services Coordinator / Property Administrator in coding invoices on a weekly basis
Assist GM with lease administration and lease abstracting to ensure an accurate rent roll and accurate tenant billings
Create monthly tenant billing adjustments, prepare monthly tenant adjustment forms, and run rent statements monthly
Verify the correct contract amounts on Operations, Capital and Tenant Improvement invoices
Manage annual operating budget
Oversee reserved parking requests and cancellations and update tenants as necessary
Track paid time off for building staff
Record and submit tenant receivables as needed
Minimum 5 years related work experience in a property management environment
Experience with Yardi Accounting Software preferred
An eye for detail is important for a wide variety of tasks to be performed in a multi-task, fast paced environment

220

Assistant General Manager BOB Evans Restaurants Resume Examples & Samples

Prior leadership experience preferred, but not required
Reach with hands
Have the ability to taste and smell
Verbally communicate with others

221

Assistant General Manager Resume Examples & Samples

Create weekly schedules to effectively control labor costs and optimize service standards
Supervise cashiers to ensure correct policies and procedures for check handling / closing are maintained by service staff
Supervise staff and management activities; means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations
Perform employee evaluations and manage all issues related to attendance records
Directly communicate with the Chef on all food service and menu issues
Review/analyze food and beverage costs
Utilizes Spotfire to maximize sales and profits, manage labor and control costs
Conduct weekly FF&E checklists to maintain furniture, fixtures and equipment. Ensure dining rooms are in accordance with the 5 Star/5 Diamond Maintenance Program, to include carpet, walls, light bulbs, windows and overall general cleanliness
Adhere to Bellagio’s sanitation policies and procedures as well as all Health Department codes and regulations
Supervise reservations and special guest needs
Manage hiring of new staff and management
Direct communication with guests for special requests and large party reservations
Maintain a level of professionalism that will make guests want to return to Bellagio
Formal education with a degree in a related field or equivalent work experience

222

Assistant General Manager Resume Examples & Samples

Maximizing the properties’ profitability
Following effective cost controls
Continually monitoring and growing the operations
Ensure high standards of food and beverage quality
Ensure compliance with health, safety, sanitation, and alcohol awareness standards
Interview, train, supervise, counsel, schedule and evaluate staff
Develop and train managers
Maintain the core sbe programs and culture
Oversee beverage cost controls and management
Full Purchase Journal and Invoice management
Payroll overview and management

223

Assistant General Manager Cleo-baha Mar Resume Examples & Samples

Hiring
Retention
Evaluation of Performance and Productivity
Defines Employee Standards of Conduct and ensures employee compliance
Promote sbe Management Culture Build and Maintain Guest Relationships

224

Assistant General Manager Resume Examples & Samples

Operations Management- Lead “What We Do” on each shift; at Raising Cane’s “What we do” is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Promote open communication between all levels of Crew in the restaurant including: Shift Managers, Shift Captains, Trainers and Crewmembers; lead the Cane’s Love program in the restaurant which is how Raising Cane’s Respects, Recognizes and Rewards our Crewmembers; assess areas of opportunity and recommend solutions or develop plans to address restaurant or Crewmember issues; align Shift Manager performance and Restaurant performance with company standards; proactively manage operation of the restaurant to include planning/forecasting of weekly sales, labor and COGs; maintains restaurant cleanliness; identifies maintenance problems and communicates problems to General Manager and Facilities Department; leads monthly inventory counts and ensures weekly vendor orders are made and properly received; lead achievement of all performance metrics
Business Management- Support the General Manager in managing food and labor costs to increase Restaurant profitability; lead restaurant to achieve financial goals set by the Operations Leadership Team; identify issues that need addressed , develop a plan to resolve issue and present findings/ suggestions to the General Manager; lead the monitoring of spending on all costs to include: contract services, repair and maintenance as well as supply costs; write successful Crewmember and Shift Manager schedules that set restaurant up for success and adequate sales volume trends; support General Manager in writing of the business plan for the restaurant. Maintains open communication with General Manager, Operations Advisor and the Restaurant Support Office Crewmembers
People Management- Use company approved selective hiring criteria to maintain a quality Crewmember roster; consults with General Manager on all hiring decisions; train and develop Shift Managers and Crewmembers to improve the quality of the restaurant operation; support the professional development of the Shift Managers and Crewmembers; draft performance plans for Shift managers and share information with General Manager; lead follow up on all performance plans delivered; lead and execute all new Crewmember and Shift Manager orientations
Project Support- Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support program implementations at the restaurant level; support General Manager with execution of the restaurants local marketing plans
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
Ability to manage basic tasks; the restaurant’s Crewmembers and fiscal operations
Ability to recognize problems and problem solve
Knowledge of Labor Laws
Knowledge and skills in staffing, scheduling, people and cost management
New Restaurant opening experience a plus
3 years restaurant or retail management preferred

225

Franchised Assistant General Manager Resume Examples & Samples

Oversee the operation of all property departments
Oversee all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
Stay readily available/approachable for all employees. Available to receive calls 24 hours a day seven days a week
Provide excellent customer service by being readily available/approachable for all guests
Lead by example demonstrating self-confidence, energy and enthusiasm. Motivate and encourages staff to solve guest and employee related concerns
Assist in scheduling against and make sure that staffing levels are appropriate to exceed guest expectations and stay within budget
Assist team supervisors with constructive coaching and counseling

226

Assistant General Manager Resume Examples & Samples

Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided
Provides comprehensive move-in orientations
Assists in the development and implementation of resident relation activities and events to enhance the residents’ appreciation of the building as a home
Provides administrative support with the resident web site, resident website access and letters, monthly mailings and other special projects as assigned by supervisory staff
Reads and answers resident emails generated through the resident web site
Ensure efficient and courteous response to all resident requests
Provides resolution to resident problems and on-going resident relations
In partnership with the building team members, serves as a liaison to the residents to foster good landlord/resident relationships
Handles all resident complaints expeditiously, diplomatically and professionally
Maintains accurate, efficient files for all site administration, including: lease files, operational procedure files, work-order files, etc
Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc
Collects and posts all resident rent payments. Manages accounts receivable
Coordinate the filing of legal proceedings in accordance with local ordinances
Maintains an up-to-date and accurate card key system and makes changes as needed
Maintains tracking mechanisms developed for follow-up of service requests
Minimum of 3-5 years of upscale customer service experience
Management Experience in Property Management or Hospitality highly desirable
Ability to read and create profit and loss statements, variance reports and budgets required
Leasing experience desirable
Experience in training and development of employees required
High level of flexibility required
Speaking multiple languages (desirable)
Available to work a flexible schedule, including weekends as required
Bachelor’s degree from four-year College or University; or equivalent combination of education and experience
Yardi experience, preferred

227

Franchised Assistant General Manager Resume Examples & Samples

Have a minimum of two years of experience in a Supervisory or Management Operations position in Hotels and brand experience is preferred
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration and reservation cards.Accounting/Cash Handling to include
Maintaining accurate A/R records
Daily deposits
Petty Cash
Tax reconciliation
Credit card handling and processing, batching, and PCI compliance
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
Selects or assists in the selection of hotel staff and completes all new hire paperwork including position and safety training
Assists with sales and marketing efforts as directed to include corresponding with group and travel agents to answer special requests for rooms and rates

228

Assistant General Manager Resume Examples & Samples

Has primary responsibility for the day-to-day operation of the properties to assure that all site operations are in compliance with established policies and procedures, management agreement, and are consistent with the client’s overall objectives
Conduct formal site inspections at least monthly in compliance with established standard operating policies and procedures. Monitor the terms of all lease agreements, the billing and payment of rents in compliance with leases. Responsibilities include all aspects of lease administration
Bears primary responsibility for creation and maintenance of all site specific documentation including, but not limited to, property information book, site operating manual and emergency operations manual
Oversees all construction projects and delegates the administration of specific projects as required to ensure timely completion
Ensure adherence to the approved budget with assisting GM with the variance reporting, review real estate tax assessments, and file required municipal reports
Ensure regulatory compliance and effective management of risk and liability for both C&W and client. Establish and maintain open relationships with occupants ensuring that all services and needs are met within service level agreements
Keep current of all developments in commercial real estate market affecting current or potential value of asset
Oversee completion of project to ensure timely completion within planned budget
Hire, train, and supervise a qualified engineering, management and maintenance staff to promote efficient and cost-effective operation
Support and provide leadership in a commitment to achieve C&W’s vision and mission and extol its values in the day-to-day conduct of business
Establish and be consistent in the application of expectations of appropriate professional behavior to ensure that the values of the firm or exhibited by the actions of the staff

229

Assistant General Manager Resume Examples & Samples

Demonstrate SHOW basics for Guest Satisfaction
Complete knowledge of all products and specifications
Develop and implement strategic plan and vision for the division consistent with the Primrose and Park MGM strategic vision
Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability for Park MGM and Primrose Las Vegas
Work closely with the Executive Chef in researching and creating new recipes as well as seasonal menus to satisfy guest preferences and expectations under supervision and approved in conjunction with the Executive Chef and Primrose’s direction. Ensure the guests' special culinary requests are met
Respond to unusual events or circumstances requiring high-level management attention and informs the VP and Executive Director of Food and Beverage, Director of Restaurants, and Director of Beverage of situations requiring his/her attention
Performs other restaurant side duties as requested by management and leadership team
Follows and executes the MGM Resorts, Primrose and PARK MGM service standards as outlined in training
Successful completion of Restaurant Training Program and testing is required
Bachelor’s degree in a related field, and/or equivalent work experience in Food & Beverage
At least 4 years of experience in the hospitality industry and previous experience in scheduling and staffing
At least 2 years of management experience in a high-volume or fine dining restaurant, preferably in a casino environment
Ability to identify / assess problems and situations, refer to applicable policies and guidelines, identify practical creative options and determine / develop / recommend appropriate courses of action
Working knowledge of three meal restaurant food preparation
Working knowledge of wine and spirits
Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses

230

Assistant General Manager Resume Examples & Samples

Develop and implement strategic plan and vision for the division consistent with the Sodikoff and Park MGM strategic vision
Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability for Park MGM and Bavette’s Steakhouse Las Vegas
Work closely with the Executive Chef in researching and creating new recipes as well as seasonal menus to satisfy guest preferences and expectations under supervision and approved in conjunction with the Executive Chef and Bavette’s direction. Ensure the guests' special culinary requests are met
Follows and executes the MGM Resorts, Bavette’s, and PARK MGM service standards as outlined in training
Working knowledge of Steakhouse menu including meats, poultry and seafood and its production
Working knowledge of Steakhouse food preparation, including but not limited to beef and seafood as it pertains to the restaurant’s selection and the sourcing of each product

231

Franchised Assistant General Manager Resume Examples & Samples

Performing required annual Quality audit with GM and RD
Ensuring a viable key control program is in place
Overseeing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
Assisting/teaching team managers scheduling (using Scheduling Tool), against guest and hours/occupied room goal
High school diploma or GED; Associate degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
2 years experience in the guest services, front desk, housekeeping or related professional area (experience requirement can be waived with an Associate degree)

232

Assistant General Manager Resume Examples & Samples

Recruit, select and develop a qualified staff of Employee Partners (including Department Heads) to understand the relationship between value, Member satisfaction and Member retention
Create and maintain an excellent work environment, centered upon teamwork and mutual respect. Actively participate in Club events and gather feedback post-event
Ensure every Employee Partner in a Member-contact position has successfully completed training and is actively promoting Club events
Secure and maintain positive involvement from the Board of Governors by sharing the vision for the Club and by gaining their support to build a culture of Member focus
Ensure all accounting practices are in compliance with the established ClubCorp accounting policy and procedure

233

Assistant General Manager Resume Examples & Samples

The AGMwill be responsible for all FOH operations in a very fast paced environment
Coordination of staffing,
Monitor and manage reservations on Open Table
Review shift reservations &VIPs with Host when scheduled as PM door manager
Make sure waiter station is zoned, organized and cleaned for service
Review reservations again for update, adjust floor plan as necessary
Goal of 100% manager table visits
Make sure all side work checked/completed, all items in zoned location and final check of main dining room
Responsible for ensuring that Front of the House Servers are trained and follows Home on the Range SOP’s as well as Sonesta's Service Standards. Provides staff counseling, coaching, and discipline as required
Consistently providing recorded exemplary safety and sanitation records
Willing to teach employees the importance of detailed consistencies in preparation and presentation above industry standards
Thorough knowledge of food handling and preparation techniques that ensures food quality, portion control, and plate presentation is adhered to consistently

234

Franchised Assistant General Manager Resume Examples & Samples

Oversee development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner
Responsible for the property operations in General Manager absence
Ensure daily inventory is managed to maximize all potential Food & Beverage revenue
Participate in development of short and long-term financial and operational plans for the property
Oversee transient and package advertising opportunities, and ensure hotel participation in brand-specific programs
Assist General Manager with development of profit and loss statements, budgets, and financial forecasts
Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations
2-4 years of department head experience in the hospitality industry to include F&B experience
Bachelor degree in hotel management, business, or related field preferred; or equivalent combination of education and experience
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning

235

Franchised Assistant General Manager Resume Examples & Samples

Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Most tasks are performed in a team environment with the employee acting as a team leader
Must possess basic computational ability
Must possess basic computer skills
Advanced knowledge of the principles and practices within the Rooms and Food & Beverage disciplines, including experiential knowledge for management of people and complex problems
Ability to make decisions with only general policies and procedures available for guidance

236

Assistant to General Manager Resume Examples & Samples

Minimum of 2-3 years of experience covering an executive’s desk
Strong interest in media + entertainment industry and/or social impact space
Demonstrated attention to detail and excellent at keeping time
Flexible personality and adaptable to change
Strong sense of urgency and prioritization, yet calm under pressure

237

Assistant, General Manager Resume Examples & Samples

Proven track record of success as a self-starter and team player
Incredible organizational, scheduling, and planning skills
Excellent at anticipating needs and staying a few steps ahead
Strong proficiency in the Microsoft, Google, and Adobe product suites

238

Assistant General Manager Resume Examples & Samples

High School Diploma, GED or education equivalent
Minimum 2-4 years leadership experience in an airport operations environment
1-2 years line station or Hub operational experience (above and below the wing)
Successful completion of interview required to meet job qualification

239

Assistant General Manager Resume Examples & Samples

Managerial responsibility over all of the teams under their authority
Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development
Carry out annual performance reviews
Contribute to team spirit and openness and maintaining a good working atmosphere through hands-on management

240

Assistant General Manager Resume Examples & Samples

Assists with development, administration and achievement of the annual golf revenue plan
Bachelor’s degree (BA)
Must have extensive Food and Beverage and Country Club Experience
Club Managers Association of America (CMAA) member, Golf Course Superintendents Association of America (GCSSA) or Professional Golf Association and Ladies Professional Golf Association (PGA/LPGA) membership preferred

241

Assistant General Manager Resume Examples & Samples

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Opens and closes the store. Assumes responsibility for the entire store when the General Manager is out of the building
Maintains all planograms set by Merchandising
Develops & executes all Sales / Payroll plans as directed by the Company.Assists in overseeing and controlling payroll and operating expense
Maintains a clean, organized and safe environment, building facility and all equipment and controls safety in the store

242

Assistant General Manager Resume Examples & Samples

Assumes location responsibility in the absence of the General Managers. Keeps manager informed on status of initiatives, issues, schedules that impact the success of the location
Provides direction to the management team and employees to ensure accomplishment of location objectives and goals
Assists General Manager in recruiting, hiring, promoting, training and terminating employees. *Assists in preparation of the location budget preparation, operating costs, and annual reporting of the operation

243

Assistant General Manager Resume Examples & Samples

Assisting General Manager in setting and achieving membership, retail sales and profitability goals; partnering with franchise owner to regularly monitor progress against goals
Managing staff: training, monitoring, and coaching the performance of front desk associates
Establishing and monitoring front desk work schedules and managing human resource functions where assigned. This includes interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and assisting in terminating employees as well as all associated record keeping
Maintaining a professional, clean, and safe environment for employees, members and guests
Developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, consistency and empathy and excellence
High School Diploma or equivalent (GED) required
Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead employees

244

Assistant General Manager Resume Examples & Samples

Organizes and prepares correspondence relating to association business
Carefully proofread all correspondence
Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records
Processes and distributes incoming and outgoing mail for the office and Associations
Prepares and assists Community Managers with monthly board packages and in house mailings
Updates homeowner and association information in systems and shared files
Processes print jobs, scanning, faxing and files association documents for Community Managers when needed
Assist in maintaining the daily, weekly, monthly task list and schedule
Complete all other projects or directives as given by the Manager with professionalism and within the deadline provided
Must have previous HOA industry experience
1-2 year admin experience
Professional customer service and communication skills (phone, interpersonal, written, verbal, etc.)
Must have strong organizational skills
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Interpretation and completion of verbal and/or written instructions at a proficient level
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level with the ability to quickly learn new software programs
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Must be able to multi-task and enjoy working in a fast-paced environment

245

Assistant General Manager Resume Examples & Samples

Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Luxor
Supervises all aspects of service, inventory control and labor management to operate the restaurant efficiently and cost effectively. Supervises the daily floor and kitchen operations to ensure that service is done proficiently
Communicates daily with Executive Chef and/or Sous Chef, providing current information on large parties of expected VIPs. Opens and closes shift. Ensures maintenance and cleanliness of restaurant and communicates expectations to Housekeeping and Maintenance departments
Manages and monitors fiscal budget, operations of assigned departments and marketing strategies to produce both short term and long term profitability for Luxor
Manages the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes. Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Responds to any guest complaints and takes appropriate action. Handles trouble-shooting
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Luxor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with Company policies, legal requirements and collective bargaining agreements
Creates enthusiasm and gains commitment in others through clearly communicating MGM MIRAGE, Luxor, and department goals and initiatives
At least 2 years of college education in a related field and/or equivalent work experience in Food and Beverage
Ability to manage multiple tasks and remain calm in very high paced and stressful environment as well as work under pressure
Effective listening abilities with strong judgment skills and ability to follow directions

246

Assistant General Manager Resume Examples & Samples

Undergraduate degree with a focus in Business, Marketing, Accounting, Finance or related discipline; or equivalent work experience
At least 2 years of progressively responsible experience in shopping center management
Knowledge of financial operations, physical operations, security, tenant relations, associate administration, leasing, promotions/advertising, research or marketing
At least 1 year of previous supervisory experience
Ability to manage at both a daily operational level and a strategic level

247

Assistant District General Manager Resume Examples & Samples

Work within national and Group rental operations policies, develop, recommend and implement overall district operating plans and budgets. Presents final budgets to the Executive Staff for final revisions and approval. Develops, implements and monitors sound marketing, merchandising and sales plans, including showroom display, advertising, promotions and outside sales
Directs administrative operations, Clearance Center sales activities
Directs inventory controls, warehousing, and delivery operations
Directs the processes involved in business organizational planning, coordination, and execution
Must be a hands on manager/leader of our operations team members. Both external-delivery manager team members, and inside warehouse team members
Must be able to manage relationships with both internal and external customers
Determines how monies will be spent to get work done
Orders merchandise or prepares requisitions to replenish merchandise
Directs staffing, salary administration, evaluations, and benefit admin
Makes sales and sales maintenance calls
Ensures employee compliance with established security, sales, and recordkeeping procedures and practices
Plans and directs the profitable growth of the district operation. Manages all district operating functions including residential and commercial rental sales, retail sales, general administration, and warehouse and delivery operations. Develops strategic plans and strategies to align business to company initiatives while maximizing growth potential
4 year college degree with 6 + years work experience
10 years related work experience without degree
Excellent communication and reasoning skills, computer proficiency and account development and management skills
Ability to build relationships with external and internal customers,
Ability to pass pre-employment background check and drug screen
Must regularly talk or hear. Frequently required to stand, walk, and use hands to finger, handle, or feel. Occasionally required to sit and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Must be able to relocate after 12 months

248

Assistant District General Manager Resume Examples & Samples

Develops, recommends and implements policies for the overall district including operating plans and budgets
Collaborates with the Regional Sales Managers, and operations to coordinate, plan and optimize the sales activities
Directs inventory management efforts, controls, warehousing, and delivery operations
Represents the Company to local contractors, establishes relationships with contractor management and attend move ins for large tradeshows
Assures OSHA and DOT regulation compliance
Four year college degree with 4+ years’ work experience, or 8 years related work experience without degree
Ability to speak, read and write English fluently
Excellent communication skills, reasoning skills, computer proficiency, and management skills
Strong P&L experience
Ability to build relationships with external and internal customers

249

Assistant General Manager Resume Examples & Samples

Manage the Profit and Loss account. Accurate budgeting and forecasting of throughput and costs, drive to improve the cost efficiency of the operation
Create a working environment that is genuinely committed to ensuring “everyone returns home safely at the end of each day, every day”. Develop a culture of ongoing improvement in H&S performance to deliver industry best performance. Comply with company rules and regulations for all H&S matters. Develop proactive H&S culture on sites
Establish the most productive, efficient and flexible workforce by creating a dynamic Organisational Structure. Create and manage an excellent working environment that provides security, consistency and reliability for the company and enjoyment, opportunity, development and learning in a safe environment for all staff
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining. Communicating values, strategies, and objectives. Assigning accountabilities, planning, monitoring, and appraising job results. Developing incentives, developing a climate for offering information and opinions, providing educational opportunities
Represent the warehousing and distribution function to the directors and senior managers within the supply chain at implementation, steering & project groups as required
Improve the cultural engagement of the colleagues. Develop a management team that is capable of delivering future requirements of the business

250

Assistant General Manager Resume Examples & Samples

Responsible for maintaining safe working conditions and practices to ensure the safety of all employees by performing regular workplace inspections
Ensure that all Manufacturing, Maintenance, Materials, Quality and Engineering departmental objectives and activities are aligned to the Magna Requirement
Responsible for co-ordinating and facilitating the planning, prioritization and following up of the activities in the manufacturing, maintenance, engineering and materials functional areas within the QSS facility
Responsible for providing clear and specific performance feedback. Develop others and improve employees’ performance through coaching, training, development activities and completing annual performance appraisals for all direct reports
Develops and implements financial, operational, quality and environmental plans for continuous improvement - Responsible for maintaining Quality and Environmental Procedures and Instructions within the department
A Bachelor or masters’ degree in Business Management related study
Alternatively Ten to fifteen years of management experience in an automotive manufacturing environment
Long term experience in automotive sector
Leadership quality and the ability to lead People with excellent interpersonal skills
Must have experience measuring performance to Company goals / objectives to the required standards of Magna
A thorough knowledge of Health & Safety Legislation and experience in administering positive employee Relations
The ability to work in a team and excellent communication skills
Capacity and outstanding archievement orientation

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Assistant General Manager Resume Examples & Samples

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