Franchised General Manager Resume Samples

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D O'Reilly

Diego

O'Reilly

838 Myles Ways

Chicago

+1 (555) 364 0968

838 Myles Ways

Chicago

Phone

p +1 (555) 364 0968

Experience Experience

Boston, MA

Franchised General Manager

Boston, MA

Bartoletti and Sons

Boston, MA

Franchised General Manager

Conducts and documents coaching/ counseling/ disciplinary sessions; prepares performance improvement plans and conducts performance evaluations
Ensuring there are relevant legally compliant HR practices in place including recruitment, training & development, performance management etc
Assist in developing strategies to achieve target levels of revenue and RGI performance
Provides the proper work environment to facilitate open communication and effective teamwork
Create an environment where employees love to work. Hold meeting with hotel staff to review goals and drive performance
Ensuring there are relevant legally compliant HR practices in place – including recruitment, training & development, performance management etc
Create and maintain a positive and professional working environment in the hotel

present

Phoenix, AZ

Franchised General Manager

Phoenix, AZ

Anderson-Weber

present

Phoenix, AZ

Franchised General Manager

present

Work with executive committee to determine areas of concern and develop strategies to improve the property-s financial performance
Meet with, develop and delegate improvement plans for operation and review performance of management team
Works to determine areas of concern and develops strategies to improve performance
Establishes work priorities and goals for each Department Manager
Assist in the development and monitoring of the hotel revenue management strategies with the FOM and DOS
Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
Develop a proactive strategy to work with Sales Dept & Revenue Manager to maximize revenue

Education Education

Bachelor’s Degree in Business Administration

Texas A&M University

Bachelor’s Degree in Business Administration

Skills Skills

Ensures all departments are profitable and maintain strong working relationships
Coach mentor, cultivate, and motivate a team of sales professionals to effectively optimize profit
Available 24/7 with reliable transportation
Proficient knowledge of computers in order to complete essential job
Life Insurance / Long Term Disability /Short Term Disability
Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation
Ability to quickly evaluate alternatives and decide on a plan of action
You have a mentoring spirit and are highly accountable to everyone you work with
You have an uncanny ability to create strong leaders
Ability to work effectively under time constraints and deadlines. Ability to multi-task

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Franchised General Manager Resume Examples & Samples

At least 3 years’ experience in the position of General Manager within a similar size hotel, combined with 10 years in the hotel business
Strategic and analytical thinking
Dynamic and entrepreneurial manager
Excellent leadership, organisational and operational skills
Warm and kind person with clear communication and social skills
Have experience with budget planning and forecasting as well as dealing with local challenges
Creativity and high professionalism
Be fluent in English and German language

Franchised General Manager Resume Examples & Samples

Requires a minimum of 5 year(s) of supervisory experience
Approximate full time staff under this position: 30+
This position reports to: Area Operations Manager
Must have experience at properties of similar size and quality
Position will be required to work a varied schedule that may include evenings, nights, and week-ends
Coordinate various departments
Ability to assimilate operational statistics quickly
Experience implementing standards and operating procedures
Understands revenue management concepts and able to implement changes as required
Good knowledge of computers
Exceptional detail in follow-up
Excellent cost control skills
Ability to produce consistent profits
Solid guest problem resolution skills
Assume responsibility/accountability
Provide overall direction, coordination, and ongoing evaluation of operations

Franchised General Manager Resume Examples & Samples

Knowledge of principles and process for providing customer and personal services
Advanced knowledge of the hospitality and Business Management fields
Considerable working knowledge of other major areas and the skill to integrate and communicate that information. Requires studying, analyzing and interpreting complex activities or information in order to improve current practices or develop new approaches
Highly developed communication skills to interface with executives at all organizational levels; owners, investors, employees and guests

Franchised General Manager Resume Examples & Samples

For all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue generation
Holding property leadership team accountable for strategy execution
Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
Responsible for maximizing revenues and flow through to GOP to meet or exceed budget
Responsible for preparation of property budget, forecasts and business plan
Work with Corporate Sales and Sales staff to manage all sales activities of the property and meet revenue objectives
Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
Being active in the local community to build strong relationships with local officials, businesses, and customers
Creating an environment in which all associates have the ability to reach their full potential
Assist with all pre-opening functions and duties required for a new hotel
Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform
5+ years experience as a GM in a select service and extended stay hotel strongly preferred; GM experience with the Branded Hotel or upscale full serve property is a plus
Solid Food & Beverage and Banquet experience
Marriott experience strongly preferred
Bachelor's degree; hospitality management preferred
Proven track record in delivering financial results
Proven track record of building a cohesive team and facilitating goal accomplishment
Excellent leadership skills including strategic thinking, communication, training, team building and mentoring
Commitment to exceptional guest service
Strong communication and listening skills, excellent speaking, reading and writing skills
Complete understanding of financial statements, budgeting and forecasting
Past experience should demonstrate ability to control costs in order to generate expected profit margins
New hotel opening experience a plus

Franchised General Manager Resume Examples & Samples

Ensuring that service programs are in place and executed (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.)
Providing timely real-time feedback to management, and hourly associates on service and operational standards
Ensuring that the kitchen meets standards of quality with regard to organization, productivity, sanitation, and inventory management
Working with the Sales Revenue Teams to implement strategies for the property (e.g., goal setting, setting rates, etc.)
Developing innovative means for capturing new streams of revenue through property amenities
Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
Performing additional duties as required
5 years of GM Experience in a Hilton or Marriott Hotel
Experience in Housekeeping, Front Desk and or Sales
Preferably Hotel Opening Experience

Franchised General Manager Resume Examples & Samples

The General Manager will function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. Other responsibilities may include but are not limited to the following
Guiding professional development of the property leadership team and all team members
Ensuring sales engines are leveraged

Franchised General Manager Resume Examples & Samples

Base in or within a reasonable driving distance to the hotel
Acumen to make sound decisions and problem resolution skill
Stability and commitment!
Proven results in associate development and high associate retention
Proven results in guest satisfaction resulting in high scores and rankings
Proven STR Indexes near or above 100%.Experience preparing business plans and budgets, variance reports and cost-controls
Sales, internet marketing, revenue management and social media experience are essential
Training skill and dedication to ongoing associate development
Hands-on management approach
Computer skills are essential, particularly Excel and Word proficiency

Franchised General Manager Resume Examples & Samples

Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means
Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for development of employees
Conducts all daily, weekly, quarterly, and annual meetings
Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines
Reviews and maintains accurate records of hotelâ€™s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
Reviews and validates vendor invoices
Develops a longâ€�term business plan that will increase the hotelâ€™s profitability and customer satisfaction with the property, services offered, and staff
Oversees advertising and marketing campaigns for the hotel
Offer guests assistance whenever possible
Answers inquiries pertaining to hotel policies and services
Must appropriately address guest requests to ensure customers are satisfied with the hotel services and accommodations
Ensures systems and procedures are in place and followed for guest safety and security
Fills in vacant shifts as needed
Additional tasks and all other duties as assigned by Director
5+ years of management or supervisory experience required
Accounting or financial budgeting experience required
Previous experience as a hotel general manager or assistant general manager preferred
Hard skills: knowledge of Microsoft Office, personal productivity software, including word processing, spreadsheet and Outlook applications. Knowledge in all phases of hotel management, including but not limited to: sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping
Soft Skills: strong selling and negotiating skills, strong communication and presentation skills, strong leadership skills to motivate and train staff, solid long-range planning and development skills, excellent organizational and prioritization skills, excellent decision maker, ability to work independently, and superior customer service skills

Franchised General Manager Resume Examples & Samples

Candidates for General Manager must have a minimum of 2 years hotel management experience or equivalent combination of education and experience
Branded experience strongly preferred
Desire to operate a best in class hotel
Strong financial knowledge is required
Have a proven track record of meeting budgets, understanding P&L statements, and cost controls
Proven ability to deliver exceptional guest service results as measured through guest satisfaction
Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

Franchised General Manager Resume Examples & Samples

Generate maximum financial and operational performance within the company direction and established policies and procedures
Develop and nurture a team of Management and Line Staff members that are directed towards the achievement of the hotel's goals and priorities. Fully implement and utilize the integrated goal planning and performance appraisal processes
Lead the hotel in an entrepreneurial fashion. Focus on opportunities to build and expand our business volume
Maintain and support the organization's professional image and high ethics

Franchised General Manager Resume Examples & Samples

Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements
Provide vision for the staff by promoting company and brand standards
Coach and mentor staff to facilitate high associate satisfaction
Conduct daily/weekly inspections of the entire facility to ensure cleanliness, maintenance and safety issues are addressed timely and effectively
Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management
Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements
Adapt to and appropriately address changing priorities in a fast paced environment
Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately

Franchised General Manager Resume Examples & Samples

Successfully achieve financial targets
Establish outstanding relationships within the thriving Chicago community
Grow market share and drive for results
Recruit and develop talent
The ideal candidate
Has a proven track record as a General Manager in a luxury, independent or lifestyle hotel, preferably within an urban market
Is an experienced leader who can communicate effectively engaging both internal and external guests
Is a self-starter who is able to work creatively
Has a leadership role in the community

Franchised General Manager Resume Examples & Samples

Ensuring kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management
Working with Market Sales to establish property sales strategy, goals and action plans
Ensuring ongoing development of staff members (e.g., one on one coaching, providing stretch assignments, etc.)
Associate's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor's degree, a plus
4 years experience (2 years with a Bachelor's degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Experience in implementing payroll and inventory cost controls

Franchised General Manager Resume Examples & Samples

5+ years as a GM at a Residence Inn or experience with an upscale Extended Stay Brand. (PREFERRED)
Marriott brand experience or upper scale brand experience (PREFERRED)
Bachelor’s Degree (PREFERRED)
Strong F&B & Banquet experience (PREFERRED)

Franchised General Manager Resume Examples & Samples

Overseeing staff levels and the hiring and training of staff
Interacting with guests and gathering information in order to maintain the hotel at a high standard
Process payroll and maintain employee files
Implement and comply with Marriott brand standards
Preparing reports including financial reports and guest satisfaction reports for ownership
Look for and implement opportunities to drive revenue and decrease costs
Review hotel space to ensure cleanliness and guest satisfaction
Create an environment where employees love to work. Hold meeting with hotel staff to review goals and drive performance
Become an expert in all aspects of the hotel
Order and manage supplies according to season and department
Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks
Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution
Be accountable for responsibilities of department heads in their absence
Experience in hotel operations preferred but not required
Ability to hire, supervise and work collaboratively with hotel team to provide exceptional customer service
Knowledge and understanding of hotel property inspection and improvement
Professional appearance and presentation
Ability to work a flexible schedule which may include AM/PM shifts, weekends and/or holidays
Excellent time management and communication skills
Proficiency with computers and standard office software applications
Willingness and ability to travel, as needed
Guard/ controlling of cost price
Delivering of data and proposals for budgets and investments

Franchised General Manager Resume Examples & Samples

Responsible for short and long term planning and day to day operations
Recommends the hotels budget, marketing plan and business plans and manages within approved plans and objectives
Manage all aspects of the P & L by controlling costs and achieving budgeted PORs
Reviews all costs associated with the properties and approve budgeted expenditures ensuring properties are using the œcheckbook� accounting
Monitors labor productivity and purchasing based on budget & forecast
Participates in development of Property Annual Operating Plan
Will interview, hire, discipline, terminate salaried managers
Will 2ndinterview all hourly associates
Lead Department Head meeting weekly with minutes taken
Ensure monthly departmental meetings are held with minutes taken
Assist department managers with discipline and termination of hourly associates
Manage Human Resources of the hotel in order to attract, retain, and motivate the associates
Perform other duties as assigned, of which the employee is capable
Ultimately responsible for all aspects of the hotel
Will create weekly schedules, as needed
Will keep all monthly and quarterly reports updated and complete
Dress professionally and appropriately while on the hotel property “wearing a nametag at all times
Must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the employee handbook
Responsible to develop company culture within the hotel and create a positive impact in the guest and associate experience
Will ensure proper training of all associates
Communicate with all salaried managers on a weekly basis to ensure proper communication and consistency throughout the hotel
Individual and staff meetings should be held on a weekly basis
Implement company and franchise partners programs and initiatives
Provides the proper work environment to facilitate open communication and effective teamwork
Ensures associates have tools and resources to do the job and help them reach their full potential
Motivates leadership to achieve desired results and ensures that proper rewards are in place for outstanding performance
Assist in developing sales driven culture throughout all hotel departments
Maintain the property in first class condition; protect, secure and enhance the assets as appropriate
Utilize the resources, information and tools offered to check for standard compliance
Will oversee inventory and ordering of all supplies
Ensure that properties brand QA audits exceed brand standards
Inspects hotel premises to ensure hotel is pristine for guest enjoyment
Will daily inspect five guest rooms for cleanliness and maintenance issues
Conduct daily property walks with Executive Housekeeper and Chief Engineer
Focuses on sense of arrival, managing the public space and curb appeal
Ensures sight, smell, sound and cleanliness is top of mind with hotel team
Inspects food and beverage outlets for quality, organization and cleanliness
Demonstrate revenue management strategies designed to maximize revenues with brand tools and company policies
Actively participates in Revenue Management Process & Meetings
Remain in compliance with local, state and federal laws and regulations
Ensure enforcement and communicate hotel security policies and procedures (including emergency procedures)
Practice safety standards in accordance with company policy at all times
Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management
Keep work area neat and organized
Must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the associate handbook
Ensure guest satisfaction is consistent and exceptional in all departments
Resolve guest complaints, as appropriate to maintain a high level of guest satisfaction and quality
Maintains guest satisfaction performance at top 25% of brand
Ensure properties are ranked in the top 10 on all third party œguest reviews�
Leverages the brands tools to help drive guest satisfaction
Analyzes guest feedback to determine root cause and solutions
Reviews service training programs and brand objectives compliance
Play a part of and help grow the culture of our œSales Driven Culture.�
Thank every guest for their business and invite them to stay with you again
Ask guests to recommend your hotel to their friends, family, and colleagues
Learn the hotels top 10 sales accounts and participate regularly to increase production
During conversations with guests, ask them what brings them to town
This information could turn into a valuable sales lead so pass it on
Participate in community and professional organizations to maintain high visibility and promote a good image thus fostering future growth along to the sales department

Franchised General Manager Resume Examples & Samples

Manage all sources of revenue including the rooms, housekeeping, engineering, and all other departments
Maintain good working relationship with all departments
Work with corporate staff on the hotelâ€™s annual budget and monitor the performance of the hotel throughout the year
Actively participate in sales and marketing
Resolve guest and employee issues
Audit daily reports and process weekly and monthly reports
Be available 24/7 with reliable transportation; some traveling required
Contributes to building a positive team
Have excellent oral and written skills
Provide clear expectations and appropriate feedback for staff
Respect and sensitivity for cultural differences
Promote a harassment free environment
Commit to hours necessary to achieve goals and budgets

Franchised General Manager Resume Examples & Samples

You have a burning desire to succeed, are extremely guest oriented, highly disciplined and never say die
You have an uncanny ability to create strong leaders
You have a mentoring spirit and are highly accountable to everyone you work with
You have the drive and determination to help create an enduring great company
You believe you can be the best at almost everything you do and can prove it

Franchised General Manager Resume Examples & Samples

Foster the company culture
Establish outstanding relationships with the Providence community
Ensure Company and brand service standards and procedures are followed throughout the hotel
Has broad knowledge and perspective and is future oriented
Must maintain physical asset to the highest level with compliance to the budget guidelines
A leader who can communicate effectively engaging both internal and external guests
Perform other tasks that are deemed necessary to the success of the company, the hotel and the associates

Franchised General Manager Resume Examples & Samples

Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels of talent
Be the ultimate communications hub developing and maintaining strong interdepartmental relationships to assure efficient transfer of information
Create fun at work; attracting the "best in class" talent and facilitates growth
Translate concepts and ideas into workable actions with healthy but attainable goals
Have a creative flair in managing the design details and the soul of the operation
Give access to his team and is supportive at every turn
Be entrepreneurial in nature with a drive to create a unique spirited environment he/she "owns" the hotel and operates as such
Ability to comprehend and utilize Profit and Loss statements
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and zabor relations
Never satisfied with average; conscientious and driven to be the best at what they do always!
Must have hotel GM experience
Must be able to pass a criminal background check and drug test
Marriott experience a plus!
To be considered for this opening, please provide salary history and/or requirements
Salary commensurate with experience and knowledge

Franchised General Manager Resume Examples & Samples

Prepares department budgets, monitors expenditures, and labor
Develops and implements procedures to improve operations
The General Manager coordinates hotel operations with the sales team and other departments
Establishes work priorities and goals for each Department Manager
Coordinates training and development for staff and management
Procures services from outside agencies Establishes costing structure for vendors
Researches new products and prospective vendors
The General Manager directs and coordinates procurement and monitoring of inventory
Responds to calls and questions from owners, guests, employees and departments
Provides quality service to guests

Franchised General Manager Resume Examples & Samples

Responds to all hotel issues and problems to make sure the hotel runs smoothly each day
Leads, trains & mentors staff including hiring, recruiting, motivating, coaching development, performing evaluations, disciplinary actions and terminations
Ensures the quarterly and annual revenue goals are achieved for the hotel
Responsible in meeting with clients or the COO and/or CEO of company
Responds professionally and helpfully to all team members and guest issues
Ensures that all hotel standards and guidelines are being upheld
Checks in on all departments and reports to Department Managers any concerns or issues
Liaison for hotel solving guests requests or complaints when needed
Ensures that hotel credit procedures and audit guidelines are followed
Attends and participates in property revenue meetings insuring revenue maximization and profit in all areas
Maintains good rapport with local civic groups and companies
Timely submission of required reports to Owner
Prepares and is responsible for financial plans / budget to control expenditures
Supervises contractors and suppliers
Ensures that all safety and licensing are in compliance with the law, health and other statutory regulations
Exercise excellent communication, presentation, organization, time management and listening skills
Have computer skills to include Microsoft Word, Microsoft Excel, etc
Presenting professionally and persuasively to individuals and team members
Demonstrating sound knowledge of all aspects of the hotel and services offered
Teaching, mentoring and training new team members
Demonstrating self-confidence, energy and enthusiasm at all times
Use analytical skills for measuring business potential and value to the hotel
Interact with all levels of customers and hotel management
Being comfortable with the high level of visibility and the leadership role with the hotel and community
Minimum: 3 years Hotel Experience in Operations; Comprehensive firsthand Hospitality experience

Franchised General Manager Resume Examples & Samples

Maintenance/Engineering
Special projects
Budgeting/Forecasting

Franchised General Manager Resume Examples & Samples

Bachelor's degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience. Marriott experience a plus
Minimum of three years of hotel management or supervisory experience
Knowledge of local competition and general industry trends
Strong leadership and a professional image
Strong interpersonal, written and verbal communication skills. Preferably Bi-lingual
Excellent decision-making ability and analytical skills
Knowledge of a variety of computer software applications
Ability to work a flexible schedule, including weekends and holidays

Franchised General Manager Resume Examples & Samples

Must be hard-wired for people pleasing, with unwavering dedication to both associate and guest satisfaction
A minimum of two years's experience as a hotel general manager and a minimum of four years in the hotel industry. Marriott and new hotel opening experience as a general manager is preferred but not required
Based within a reasonable driving distance to hotel
Measurable history of successful direct sales contributions
Proven STR Indexes of 100% or higher
Marketing expertise with revenue management proficiency in a competitive corporate and transient marketplace
A stable work history that illustrates loyalty and proven career progression
An ongoing passion to deliver optimum guest experience with passing brand and Medallia scores
Solid team leadership skill in all aspects of hotel management
Keen knowledge of human resources, including basic employment law, and interviewing skills
Interpersonal skill with ability to inspire team members to perform at peak while having fun on-the-job
Leadership with emphasis on entrepreneurial and problem resolution skill
Overall management aptitude, including excellent business and analytical skill
A relentless commitment to achieve revenue and profit goals
Effective and frequent communication, both written and verbal
Tech savvy, to meet the requirements of the position. Proficiency required in MS Word, Excel, Outlook and basic PMS/reservation systems
Organization and effective time-management to multi-task during both low and peak environments
Expertise in generating a comprehensive business plan including market overview, line-item budgets and marketing components
Financial command of P&L interpretation and cost-control practices
Expertise in creating structure that includes crafting policy, procedures and implementation
Effective associate training skill
Minimum two years college/university or current CHA certification preferred
Professional dress and grooming required
A valid Colorado driver's license and proof of vehicle insurance

Franchised General Manager Resume Examples & Samples

Manages the Adega restaurant, regularly directing the work of two or more employees with the authority to hire or fire employees, and makes suggestions regarding change in employee status
Achieves and maintains the highest quality of food, beverage, and services
Achieves budgeted sales and maximum profitability
Protects the assets of the company by ensuring that the assigned outlet is kept clean, organized, and in good repair
Protects the assets of the company by ensuring that all financial controls are in place and monitored
Monitors food, beverage, operating supplies, and labor costs within budgeted guidelines
Ensures that all product, supplies, and equipment are provided as required
Ensures that the operation is in compliance with all rules and laws to include local and state Department of Health, Department of Labor, as well as local and state liquor control
Directs activities of all assigned personnel and coordinates responsibilities
Prepares and processes payroll in a timely manner
Participates in the outlets marketing efforts
Participates in the menu development process including food and beverage
Performs other related duties as needed

Franchised General Manager Resume Examples & Samples

Operate Hotel in accordance with standards of operations
Develop and implement operating procedures and standards that support associates in their effort to deliver exceptional service and teamwork
Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Leadership -Achieves results which are aligned with the larger picture of the organization and its strategic goals; possesses strong initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions; advanced presentation skills; ability to present and defend models and decisions in front of executive team members and ownership; extroverted; enthusiastically and authoritatively stimulates others to action
Problem Solving -Gathers and analyzes information skillfully; able to cross-analyze various dates, detect trends and variations, grasp and understand complex data models; mathematical comprehension, advanced knowledge of formulas and calculations will be necessary to develop and understand trend analysis tools; ability to understand current economic conditions and watch for coming trends
Professionalism -Builds rapport and relationships with individuals and groups through outgoing, poised and persuasive communication; maintains a full commitment to the success of the business and high standards of achievement through ethical practices
Dependability -Commits to long hours of work when necessary to reach goals; completes tasks on time or delegates effectively to proven individuals
Excellent Communication Skills - Written & Verbal (English required, other languages helpful)
Moderate to advanced computer skills to include Microsoft Office (Word, Excel, Power Point, Outlook)
High school or equivalent education required. Bachelor's Degree strongly desired, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience
Minimum of three years progressive hotel management experience required. Previous experience as a Dept. Head required, previous General Manager experience required
Travel will be required within the U.S. occasionally. Approximate travel time is up to 10%
Valid Drivers License Required
Candidates must have a demonstrated ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels
Demonstrated ability to improve the speed and direction of decisions by clarifying and setting goals, sharing perspectives on reality, identifying options, and creating consensus on a way forward (action steps)
Extensive knowledge of revenue management, forecasting and budgeting
Hospitality is a 24/7 industry therefore, candidates should be able to work weekends and holidays as needed
Hotel General Manager: 3 years
Hotel Management: 3 years

Franchised General Manager Resume Examples & Samples

Minimum 5 year hotel management experience, preferably at a Courtyard by Marriott
Hotel Opening & Marriott Brand experience strongly preferred
Associate degree in Hospitality, Business or related field; or equivalent combination of education & experience; Bachelor's Degree preferred
Understanding of hotel operations & administration including but not limited to: Brand Standards, food & beverage, Human resources, budgeting & forecasting, Profit & Loss, safety, etc
Excellent Oral & Written communication skills in English. (Ability to communicate in Spanish is preferred but not necessary)
Strong Organization, planning & attention to details skills
Prove ability to recruit, motivate, train & retain team members
Ability to take direction from and work directly with ownership
Interview, hire, train & retain qualified team members who are able to meet the highest levels of guest service requirements
Maintain & increase market share
Achieve Guest Service Scores to be above brand average through continuous training, positive motivation, & create long term employment relationships
Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department r capacity as needed due to changing schedule requirements
Process daily deposits, if any discrepancy; investigate & resolve immediately. Make collection calls to customers with Direct Bill Approval
Be proficient in Microsoft Office, Fosse, MARSHA, financial reports, forecasts & payroll
Develop a proactive strategy to work with Sales Dept & Revenue Manager to maximize revenue
Required to handle ALL guest related issues/complaints and resolve quickly & appropriately
Review daily audit reports for accuracy & investigate any irregularities
Adapt to & appropriately address changing priorities in a fast paced environment

Franchised General Manager Resume Examples & Samples

Ensures compliance with company/franchise standards for quality, service and performance,
Delegates appropriate responsibility to all employees and supervise all property activities
Ensures staff receives proper training to perform their job responsibilities
Monitors cost controls
Performs duties in Sales and Marketing including community involvement
Inspects guest rooms, public areas, and outside grounds for cleanliness and appearance
Resolves guest and employee issues
Adheres to company and franchise regulations and policies
Ensures bank deposits are made on a daily basis
Ensures employees paperwork, work schedules payroll, evaluations are submitted in a timely manner
Audits daily reports and processes weekly and monthly reports
Available 24/7 with reliable transportation
Work with appropriate corporate staff in budget planning
Some lifting required

Franchised General Manager Resume Examples & Samples

Marriott experience required
Full service hotel management with large convention space preferred
Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage
Knowledge of hotel operations, including marketing plans, menu engineering, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation
Command of the English language both written and verbal

Franchised General Manager Resume Examples & Samples

Ensuring the hotel has a skilled and motivated opening workforce to deal with critical execution of the company and brand pre-opening plans
Create and maintain a positive proactive and reactive sales culture in the hotel. This position will support the Director of Sales
Responsible for representation within the business community and hospitality industry that expose the hotel to opportunities and create a positive public image. Participate in key organizations as recommended by our Corporate Vice President of Sales and Marketing
Assist in setting and delivering sales strategy and results through effective annual and quarterly marketing plans. This entails analyzing market, customer and competitive information and building sales strategy and objectives to maximize our revenue. This also includes building forecasts for the specific strategy and objectives and measuring the results against the forecasts
Develop operating income/expense budgets and capital budgets. Prepare this document to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs which contribute to profitability
Analyze monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables
Coordinate collection and documentation of all revenues following direct billing of groups and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of accounts receivable
Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, sales, marketing, and other operations
Ensuring there are relevant legally compliant HR practices in place including recruitment, training & development, performance management etc
Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports
Engage, contract, supervise and approve invoices for all goods/services required to maintain the property up to company and owner standards. Develop a network of emergency services and be available for 24 hour/weekend coverage as required. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management
Manage guest relations and coordinate requests for repairs and maintenance
Establish and maintain collaborative working relationships between departments, with coworkers, ownership and the corporate management team. Prepare for team meetings in advance
Keep abreast of new technologies, systems and procedures related to hotel management. Travel as assigned. Perform other related duties as assigned
Oversight and involvement with monitoring room rates on a daily basis. Work closely with corporate sales and revenue management teams
Prior hotel opening experience a plus
BA or BS from a four-year college or university or equivalent work experience required
Proficient in use of hotel property management system
Strong leadership experience with demonstrated ability to coach a team. Also must be willing and available to attend outside sales calls
PC literacy is required. Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts. Ability to note deviations from financial plan, determine causes and to provide recommendations to the owner on needed action plans
Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization
Strong understanding of industry and demonstrated knowledge in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development, revenue management, and sales
Ability to motivate and negotiate effectively with key associates, guests and top management
Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through
Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands
Excellent time-management and general organization skills
High level of integrity and ethics

Franchised General Manager Resume Examples & Samples

Opening the 96 Suite Residence Inn by Marriott in Wilmington Downtown and Bar & Restaurant within the property
Hiring Associates to create a workforce to ensure a successful opening and operation which is in line with CHM's and Marriott's expectation
Direct the day-to-day activities of loss prevention, risk management, safety/security, accounting, maintenance, sales, marketing, and other operations
Engage, contract, supervise and approve invoices for all goods/services required to maintain the property up to company and owner standards
Develop a network of emergency services and be available for 24 hour/weekend coverage as required. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management
Identifies and champion creative marketing solutions that fit the brand and property needs
Coaches and reinforces associate selling strategies that take advantage of property amenities
Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins
Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details
Establishes and leverages local vendor relationships to support food and beverage operational needs
Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management

Franchised General Manager Resume Examples & Samples

Minimum of 6 years operational management experience
Strong operational and revenue management profile
Demonstrated results-driven leadership
Reliable, organized and pro-active with strong communications skills
Self-reliance spirit
Prior experience in a Marriott hotel or Chain’s hotel
Fluent in Italian and English
Measure, analyze, and communicate property performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction

Franchised General Manager Resume Examples & Samples

Passion and commitment to the business at an ownership level
Oversee hotel managers to inspire loyalty and maximize profitability
Participate in community and industry organizations as the hotel representative
Manage guest and community relations
Ensure compliance with brand standards as well as with our company standards and procedures
Ensure that all managers maintain hotel cleanliness, maintenance and asset management
Maximize revenue through cost control, yield management and ongoing sales calls
Must possess high energy, professionalism and confidence every day and in every way
Daily hotel inspections with attention to detail to ensure the highest quality standards
Conduct company required daily and weekly meetings with enthusiasm and commitment to success
Train department managers to deliver the highest performance
Timely execution of associate evaluations
Must be capable to successfully prioritize, delegate, organize and multi-task
Must be compliant of brand standards and company standards and procedures
Ensure the safety and well-being of all hotel guests, associates and vendors
Always utilize a courteous and restrained manner in coping with emergencies or undesired conduct
Knowledge of life safety systems including locations of pull stations, extinguishers and building layout
Develop and implement annual budget with ongoing monitoring of budget
Must review and approve annual Marketing Plan and ensure compliance of implementation
Must create plan of actions for continual improvement of guest satisfaction scores
Must assist in creation of annual capital budget
Must be able to analyze monthly P&L for ongoing control of expenses and maximization of revenue
Must maintain a safe working environment through ongoing compliance of safety guidelines
Ensure emergency procedures are understood by all through ongoing training and documentation
Must be able to coach and counsel and provide clear and concise direction
Microsoft Word and Excel

Franchised General Manager Resume Examples & Samples

Work with limited support
Proficient knowledge of computers in order to complete essential job
Functions successfully
Excellent listening skills
Excellent budgetary, projections, and cost control skills
Resolve problems
Thorough understanding of HR requirements and regulatory agency requirements
Forecasting skills
Solid skills selling and negotiating programs/projects
Consistently call on new customers and develop new business
Involved with local community to develop business
Juggle and balance needs of company and owner

Franchised General Manager Resume Examples & Samples

Demonstrated the ability to grow RevPAR against the competitive set
Meet and exceed brand service standards
Provide an environment where hotel team members can achieve career growth interests
Manage the daily hotel operations of a franchised hotel to maximize profitability and growth and drive initiatives through the leadership of people delivering exceptional service to guests
Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies
Meet or exceed Gross Operating Profit (GOP) goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals
Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues
Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty
Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company
Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals
Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new employee orientation, employee recognition programs, harassment-free workplace training, etc
Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office
Interact with outside contacts; Guests to ensure their total satisfaction; Owners and/or Principals regarding operational updates and current issues; Vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.; Regulatory agencies regarding safety and compliance matters; Other contacts as needed (Professional organizations, community groups, local media)

Franchised General Manager Resume Examples & Samples

Responsible for short and long-term profitability of the hotel
Develops and monitors annual business and marketing plans
Measures the effectiveness of broad-based marketing plans and yield management efforts in order to diversify sources of revenue and maximize the number of market segments needed
Five or more years of experience in hotel management at an executive level
Hotel opening experience preferred
Knowledge of all hotel functions preferred
Reading, writing and oral proficiency in the English language required
Proficiency of Microsoft Word, Excel, PowerPoint and Outlook required

Franchised General Manager Resume Examples & Samples

Ensuring that service programs are in place and executed
Monitor all local codes for compliance
Working with the Director of Sales (DOS) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
2+ years management experience in the guest services, front desk, housekeeping, sales and marketing, management operations or/and Associates or above degree from an accredited university in Business Administration, Hotel and Restaurant Management (Previous Experience will be considered)
Previous experience as a Select-A Service or Extended A-Stay General Manager with a major hotel brand preferred (i.e. Hilton, Marriott, Hyatt)
Local area market experience a plus
Must have a "can do" attitude

Franchised General Manager Resume Examples & Samples

The right candidate must be an experienced professional with outstanding communication, customer service and management skills
Previous experience with management position is required. Background in hotel management (Marriott) is highly desirable
Ability to oversee all day-to-day hotel operations including staffing, associate team building, guest services and property management
Strong ability to multi-task and meet deadlines regularly
Effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner
Position requires performance of technical and administrative duties including writing and reviewing reports

Franchised General Manager Resume Examples & Samples

Extends professionalism and courtesy to guests at all times and exceed their expectations
Motivates and encourages staff to solve guest and associate related problems
Takes proactive approach when dealing with guest concerns
Assists associates in understanding the guests ever-changing needs and expectations
Monitors, reviews and responds within 24 hours to all GuestVoice, TripAdvisor related postings

Franchised General Manager Resume Examples & Samples

Proactively coach and mentor direct reports to achieve ambitious targets which have been translated into actionable and quantifiable plans which you will help create
Insure all staffing levels are met and assist in manpower and labor scheduling
Create and communicate a financial vision and obtain buy-in that allows strong direction and focuses financial efforts
Work to align financial management with short-term targets as well as long-term budget planning and projections
Prepare P&L critiques with focus on overcoming any barriers to established targets
Focus efforts on maintaining Brand compliance and being strong Brand champions
Oversight of Preventative Maintenance programs to extend and prolong the lifecycle of equipment and furnishings
Ensure accurate 30-day, 60-day and 90-day forecasts for strong short-term and long-term planning
Develop short-term action plans and long-range planning for new programs and strategies that impact hotel based on the existing corporate-directed goals and any new goals that are created
Establish training and development programs to enhance employee knowledge of best practices
Effectively manage the people resources to meet the needs of the hotel including career development
Create and maintain a positive and professional working environment in the hotel
Recruit, interview, hire and train all employees
Direct and develop a strong management team
Maintain superior guest service scores
Strong employee relations / human resources
Excellent customer service / guest service background
Ability to manage a number of concurrent projects at one time

Franchised General Manager Resume Examples & Samples

Serve as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation
In conjunction with the VP of Hospitality, establish budgetary goals based on the hotel’s potential and business plan
Establish rate strategies based on current and historical market mix, as well as review, monitor and adjust rate positioning accordingly on a daily basis and in conjunction with business forecasts
Manage and control the operational labor costs, cost of sales and operating expenses ensuring operational requirements and profit objectives are met
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met, or exceeded
Ensure that monthly financial targets for Rooms, Food & Beverage, Administrative & General, are on target and accurate
Assist with the preparation of monthly, annual and long-term budgets and marketing plans
Comply with hotel brand standards and pass quality assurance audits
Maintains an appropriate level of community public affairs involvement
Select, hire, train and develop key staff
Minimum 10 years hotel management experience within a four star hotel or casino environment, and a proven record of accomplishment in providing the highest level of guest and employee satisfaction
Strong financial and analytical acumen
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, and long-range planning
Must be a skilled leader who creates an inspiring vision, who communicates the vision well, and who leads by example through mentoring and coaching a high performance innovation and business analyst/process team. Must be results oriented and able to drive the process of converting and idea into production
Strong interpersonal and collaboration skills are needed to manage this diverse team: must support and advance a culture of committed action, excellence and respect
Proven ability to align a team behind a focused vision and deliver against plans
Emphasis on creating partnerships with internal and external customers and looking for ways to support multi-stakeholder success
Outstanding communication skills (written, verbal and listening) are a must
Strong analytical capabilities including budgetary and financial acumen
The ability to always “Think Big”
Passionate, entrepreneurial and dedicated to success
Previous Starwood/Westin experience desired

Franchised General Manager Resume Examples & Samples

Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of
1) Soul Bar – Situated in the hotel lobby, Soul Bar offers the finest collection of Wine and Spirits, catering to the unique needs of our luxury hotel guest. The leader of Soul Bar will have extensive knowledge of Spirits and industry trends, leveraging know-how to create truly memorable experiences
2) In-Room Dining – Servicing our guests, 24 hours a day, In-Room Dining Operations are a critical component to guest satisfaction
3) Refreshment Centres.- Providing a breadth of in-room product offerings, Refreshment Centres are constantly being re-envisioned, providing the highest quality products to our guests
Clearly describe, assign and delegate responsibility and authority for the operation of the various Food + Beverage sub-departments, i.e., Room Service, Restaurant(s), etc
Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result
Participate with the Chef, Outlet Managers, and Brand Programming Manager in the creation of attractive and merchandising menus designed to attract a predetermined customer market
Implement effective control of food, beverage and labor costs among all sub-departments
Regularly review and evaluate the degree of customer acceptance of the individual Outlets service
Develop (with the aid of sub-department heads) operating tools necessary and incidental to modern management principles, i.e., budgeting, forecasting purchase specifications, menu abstracts, etc
Continuously evaluate the performance and encourage improvement of the personnel in the Food and Beverage department
Oversee departmental matters and work with the Human Resources team to plan and administer departmental training
The ideal candidate will have a minimum of four years experience in a Food and Beverage leadership role in a 4 Diamond/Star Luxury Hotel, Country Club, or High-End Bar setting
Outstanding communication skills, strong administrative and financial management experience required
Must have a successful track record in managing food cost, purchasing, inventory control, employee relations, and guest satisfaction
High school or equivalent education required. Bachelor's Degree preferred
We are an equal opportunity company and support a drug free workplace

Franchised General Manager Resume Examples & Samples

Leading Property Strategy, Operations, and Management of Department Budgets
Develop a property strategy that is aligned with the brand-s business strategies
Stay highly visible and interfaces with owners and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Analyze business results and works with executive committee to develop an effective strategy to address needs
Make key decisions and oversees execution, remove obstacles to success and ensures adequate resources are available to achieve business results
Review financial reports and statements to determine how business unit is performing against budget
Work with executive committee to determine areas of concern and develop strategies to improve the property-s financial performance
Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy
Ensure service programs are in place and executed against
Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
Review and follow-up on property GSS scores and comments
Walk the property to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards
Strive to maintain profit margins without compromising owner/guest or associate satisfaction
Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change
Update and communicate profit forecasts to associates/managers
Review property performance on period basis with Regional Leadership
Participate in conference calls (e.g., Q-A, property performance, etc.)
Prepare for and host regional/corporate leadership visits
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, finance and accounting, or related professional area

Franchised General Manager Resume Examples & Samples

Developing a full business plan and budget; effectively communicating goals and objective
Holding associates accountable
Writing monthly, accurate reports
Motivating associates, driving team, and mentality to exceed expectations
Candidates should possess the drive, creativity and ability to develop his or her direct reports
Applicants must be self-motivated, enthusiastic and enjoy working in an environment that promotes autonomy, accountability and teamwork
The GM must demonstrate professional and motivational image to associates, guests, sales accounts, local community representatives, vendors, and competitors at all times
This position will report to, and work closely with the corporate team
Serve as first point of contact for regional/home office sales support to hotels in the region
Coach mentor, cultivate, and motivate a team of sales professionals to effectively optimize profit
Assess strengths/challenges of operations team and support Directors of Sales
Visit competitive hotel set in region to analysis and knowledge base
Monitor and communicate industry trends within assigned market
Ensure Sales Teams are utilizing key information to make strategic selling decisions (e.g. STAR Report, Hotelligence, and Sales Pro)
Work with Vice President of Operations to gain support, gather/share information and meet the needs of the hotel
Monthly update calls with Home Office
Functions as the strategic business leader of hotel departments accountable for achievement of revenue performance and activity goals
Evaluate property market performance including effective optimization
Assist in developing strategies to achieve target levels of revenue and RGI performance
Assist in the creation, review and approval quarterly sales and marketing action plans
Participate in crafting and approving annual hotel business plans including revenue and expense budgets
Participate in the hiring, orientation, discipline and termination (if applicable) of new employees
Provide training assistance to hotels to assure career growth potential
Must be able to perform the duties outlined within the assigned General Manager job description
Desired 10+ years experience as a General Manager or Assistant General Manager, but will accept minimum of two years experience as a General Manager or Assistant General Manager
Knowledge of the selling process, handling objections, employee relations and creating the service culture
Knowledge of Unionized hotel environment, preferred
Aptitude in navigating industry market reports, such as STR, Hotelligence and P/L statements
Ability to assist regional teams with strategic deployment, preferred/target account penetration, market focus and long-term selling strategies
Ability to mentor and train
Diplomacy
Experience as a GM in a nationally flagged hotel. Marriott, IHG, Hilton, and/or Carlson Rezidor brand hotels is a plus
Utilizes excellent time management skills including planning, prioritizing and follow-through
Demonstrate strong guest service orientation and skills
Exhibit exceptional communication skills
Capable of quickly evaluating alternatives and decide on a plan of action
Proficiency in Microsoft Excel, Word and PowerPoint
Bachelors preferable but will take 7-10 years direct experience in exchange of degree. The ideal candidate will be a strong creative leader with excellent selling and presentation skills. Must have previous experience as General Manager or Assistant General Manager with both full and select service hotels. Preferred candidates must have an in-depth understanding of group, business transient sales; significant experience in digital and social media marketing; possess strong leadership skills, incisive analytical skills as well as the ability to proactively design strategy with the property and home office team to maximize RGI and GOP; have understanding and experience applying revenue management tools, reports, and strategies; and is familiar with brand sales automation systems Delphi, SalesPro
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally both internally and externally. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Well organized, detail oriented with excellent follow-up
Must be able to organize time effectively and work flexible and extended hours if necessary. Must have ability to travel over-night as necessary and maintain valid drivers license
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)

Franchised General Manager Resume Examples & Samples

Ensuring there are relevant legally compliant HR practices in place – including recruitment, training & development, performance management etc
Oversight and involvement with monitoring room rates on a daily basis. Work closely with corporate sales and revenue management teams."
High level of integrity and ethics."

Franchised General Manager Resume Examples & Samples

Provide the highest level of customer service to guests and associates alike
Ability to identify operational performance, productivity and efficiency gaps and implement measures to correct deficiencies
Able to recruit, hire, train, coach and motivate all associates to deliver the highest levels of guest service
Must be able to prepare daily, weekly and monthly reports to include forecasting, labor control and revenue reports
Develop the annual business plan and budget
Have thorough understanding of revenue management
Must be highly focused on Sales at the hotel on a daily, weekly and monthly basis
Monitor and execute the daily, weekly, monthly sales action steps as outlined in the marketing plan and lead the sales team to high levels of revenue generation
Have a thorough knowledge of necessary cost controls and procedures to maximize monthly and annual profits
Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program
Follows company policies with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
Other duties as assigned by supervisor or management Requirements
Minimum of three years GM experience preferred
Experience with family of Brands required
Knowledge of local competition and industry trends
Strong leadership and professional image
Excellent decision making ability and analytical skills
Be able to multi-task various job duties daily
Ability to work flexible schedules, including weekends and holidays

Franchised General Manager Resume Examples & Samples

Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel
Interview, train and support all associates, ensuring they perform in accordance with established brand or hotel standards
Active participation in the sales and marketing process, budgeting and forecasting; profit maximization
Interviewing, hiring, coaching and developing associates to maximize the effectiveness of the operation of their respective areas
Maintains strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities
Manages relationships with hotel vendors, negotiating service agreements as appropriate
Reviews financial reports and statements to understand propertyâ€™s performance versus budget and expenses
Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses
Strives to accomplish financial goals simultaneously with superior guest and associate satisfaction
Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation
Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results
3+ years minimum in the role of General Manager
Previous experience as General Manager of a Marriott hotel or lifestyle brand preferred
Ability to influence and achieve results in the areas of profitability and REVPAR
Highly motivated individual with strong leadership skills
Experience making presentations in front of groups

Franchised General Manager Resume Examples & Samples

Budget & Profitability Responsibilities
Critically review reports of occupancy, revenue etc
Make judgments and implement changes to maximize profits
Supervise development of and revision to business plan, annual budget and monthly/annual forecasts, etc
Work with direct reports to determine areas of concern and establish ways to improve the departments financial performance
Maintain profit margins without compromising guest or employee satisfaction
Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc
Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel
Greet and maintain rapport with associates and customers
Drive guest satisfaction scores through communication of brand and company standards
Communicate with the public, staff, corporate office and owners as applicable
Participate in community affairs and maintain positive public image for Turnberry Hospitality and hotel
Meet with potential and current clients and promote hotel
Attend corporate meetings, sales trips and serve on local committees that benefit the hotel
Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s)
Meet with, develop and delegate improvement plans for operation and review performance of management team
Communicate openly with direct reports throughout the year and conduct annual performance appraisals
Maintain strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions
Appropriately handle associate issues in conjunction with Human Resources following Turnberry Hospitality policies
Maintain a safe work environment for co-workers and a safe hotel for guests; refer to Section 7.0 in the Associate Handbook for specific examples
Responsible for receiving, processing and investigating complaints made per the existing harassment policy
Four-year degree in hospitality or other business-management related field
Previous hotel management experience required
Pre-opening experience preferred
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests
Leadership skills to motivate and develop staff and to ensure accomplishment of goals
Able to set priorities, plan, organize, and delegate
Written communication skills to be concise, well organized, complete, and clear
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead
Ability to work effectively under time constraints and deadlines. Ability to multi-task
Ability to travel to various sites on and off hotel property and continuously perform essential job functions
Ability to travel both locally and out of town for purposes of sales calls, meetings and training; must have means of transportation when traveling i.e. ability to rent car with a valid driver's license
Must be available evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales and catering client bookings and events
Ability to exercise judgment in evaluating situations and in making sound decisions
Ability to handle conflict resolution
Ability to compile facts and figures
Ability to operate personal computer and calculator
Telephone etiquette skills needed
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Franchised General Manager Resume Examples & Samples

Operational and Financial Management of the Property
Hiring, training, and developing new employees and to ensure that all employees meet/exceed all brand requirements, as well as, all policies and procedures
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
Ensure hotel budgeting meets corporate requirements. Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll, ordering procedures, and end of period
Leads the team to deliver exceptional guest service results as measured through guest satisfaction
Accounting knowledge

Franchised General Manager Resume Examples & Samples

Ensures compliance with management company and franchise standards for personnel administration and performance, service to patrons, and room rates
Delivers outstanding guest service and financial performance
Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
Ensure staff receives proper training for each position, including safety training and standard operating procedures
Allocates funds, authorizes expenditures, and assists in budget planning
Monitors cost controls for each department on a regular basis
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
Handles and resolves employee issues
Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
Adheres to all franchise and company procedures and regulations as well as standard operating
Ideal candidate will have a sound background in sales, operations, yield management, revenue management, financial reporting and delegation
This is an excellent opportunity for a proven leader looking for a quality, team-oriented, profitable property
Self-Starter with ability to work independently and as a team
Ability to work in a fast-paced, high pressure environment
Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook

Franchised General Manager Resume Examples & Samples

Adhere to Company and Brand specific standards
Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
Interact with guests and other customers on a frequent basis about their experiences at the property. Communicate and utilize feedback with team to improve guest and customer experiences
Generate, execute and manage departmental budgets, GOP, sales and marketing plans, forecasting and monitor activities/performance to ensure established goals are met or exceeded
Direct the scheduling of events and group activities at the hotel and coordinate with all departments to facilitate services agreed upon by the sales office and prospective clients
Monitor competitive set (STR), analyze Occupancy, ADR, RevPar and share data with management to develop effective business strategies for achieving goals
Manage the implementation of PIP and/or other major Company and Brand enhancements
Act as project liaison for execution of property capital improvements
Responsible for guest satisfaction (SALT/GSS) scores. Review guest comments and overall scores with management team. Respond timely to guest comments in accordance with brand standards
Maintain Company and Brand quality assurance (QA) standards
Immediately record and file incident reports on any injured guest or employee
Record and file loss, theft or non-injury related incidents timely
Implement and monitor sales and revenue strategies for the property daily
A portion of the day must be spent walking the property to ensure public space, grounds, kitchen areas, guest rooms, pool, laundry area, housekeeping area, maintenance area, business center, fitness center, meeting rooms, and all work areas meet sanitation, cleanliness and maintenance standards
Cultivate and maintain business relationships with in-house guests, local community, targeted and existing customer accounts
Attend local community events, conventions, sales and marketing events and other business functions
Recruit, orient, train, motivate and provide career development for all personnel
Perform and document disciplinary action when necessary
Ensure all personnel required certifications, permits and training documentation are completed and current
Verify and ensure personnel documentation are, and remains in compliance with Federal and State regulations, and Company requirements
Prepare and/or approve work schedules to manage labor and payroll costs that support the property budget and forecast goals. Manage departmental hours to prevent overtime
Review and edit (if applicable) personnel time records daily. Finalize and approve period-ending records timely
Create and support clear lines of responsibility for management team including 24/7 coverage and oversight
Be proficient in all front desk, night audit and guest service operations
Responsible for the accounts receivable (inclusive of guest ledger, direct billing, collection activity and balance of the receivables)
Verify monies taken in against PMS reports, record appropriate transactions and prepare and make bank deposits daily
Process and approve requisitions, purchase orders and invoices in accordance with Company policies and procedures
Ensure that an effective preventative maintenance program is followed
Keep Company business including but not limited to, financials, personnel, guest and customer data strictly confidential

Franchised General Manager Resume Examples & Samples

Ensures Hulsing Hotels and Brand standards are maintained and performed daily
Assigns responsibility and hold all department heads accountable
Ensures proper training for each position, including safety and standard operating procedures
Monitors and manages labor standards and property level expenses daily to maximize profits
Coordinates and implements sales and marketing activities of the property
Monitors Sales and Marketing to make certain outside sales calls, reports, and files are maintained properly
Inspects for cleanliness and documents repairs to ensure optimum upkeep and repair of guest rooms, public access areas, outside grounds and overall property appearance
Ensures that all guest related issues are resolved in manner consistent with Brand standards and Hulsing Hotels goals and objectives
Ensure that employee related issues are resolved in a manner consistent with Hulsing Hotels and Brand policies and procedures
Communicates all policies and procedures to new and existing staff. Ensures department managers are completing new hire procedures and training appropriately and in a timely manner
Manages and directs Hulsing Hotels Professional Development Program
Recruits, hires and promotes qualified individuals in accordance to employment laws and Hulsing Hotels policies
Manages employee personnel and payroll files to ensure safe and proper record keeping
Conducts weekly sessions with department heads to provide various information including company communication, policy revisions, property activities, goals, etc
Adheres to federal, state and local employment related laws and regulations
Conducts and documents coaching/ counseling/ disciplinary sessions; prepares performance improvement plans and conducts performance evaluations
Motivates and drives employee morale
Ensures all mandatory postings are current and in compliance with the federal and state posting requirements
Minimum three (3) years related hospitality management experience
A Bachelors Degree in Hotel/ Restaurant Management or Business is a plus (equivalent experience is acceptable)
Strong PC skills including proficiency in MS Office products (Excel, Word, Outlook, etc.)
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to effectively communicate professionally with guest, associates, and others as required for optimum operation of the property
Respects diversity and individual differences; motivated to improve both their individual and team contributions to achieve desired business results
Interested Applicants Please Respond with Resume and Cover Letter

Franchised General Manager Resume Examples & Samples

Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates
Actively promote the hotel and company in the community
Assist with the development of sales strategies and action plans
Develop and maintain positive business relationships with all guests, vendors and other external partners
Represent company at various community organization meetings to promote hotels
Conduct regular physical inspections to ensure all standards of excellence are being met
Answer inquiries pertaining to hotel policies and services
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations
Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals
Facilitate and maintain on-going communication and collaboration with all associates
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions
Maintain up to date records and files
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
Ensure the cleanliness of all areas of the hotel
We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location continued profitability
3 to 5 years experience in the guest services, front desk, housekeeping, management operations, or related professional area
Food and Beverage experience in a hotel setting a plus
Prior General Manager experience preferred
Bachelor degree (B. A.) or equivalent from four-year college or technical school; or equivalent combination of education and experience
Solid organizational, time-management and prioritization skills

Franchised General Manager Resume Examples & Samples

Responsible for all aspects of operations, from improving the hotel's financial performance to ensuring optimal guest satisfaction
Develops and maintains all aspects of hotel's reservation and revenue management systems directed toward the maximization of profit
Maintains product and service quality standards by conducting daily, weekly and monthly inspections, investigating complaints, and initiating corrective actions
Understands and ensures the proper training of personnel on multiple fronts such as daily responsibilities, emergency procedures, accident prevention policies, and how to act upon them effectively AND in a timely manner
Resolves guest problems quickly, efficiently, and courteously
Enforces all cashhandling, checkcashing, and credit policies
Ensures adequate resources are maintained to maximize employee performance
Conducts regularly scheduled meetings for hotel management and staff
Maintains all personnel files, hours worked for all employees, and reviews/approves future work schedules
Must be able to effectively and concisely communicate verbally and in writing

Franchised General Manager Resume Examples & Samples

Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
Ensures staff received proper training for each position, including safety training and standard operating procedures
Allocates funds, authorizes expenditures and assists Area Director in budget planning
Monitors cost controls on a regular basis
Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
Inspects guests rooms, public access areas, and outside grounds for cleanliness and appearance
Answers patrons complaints and resolves problems to maintain Guest Satisfaction
Ensures bank deposits are made daily, including weekends and holidays
Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
Audits daily reports and processes monthly paperwork
Orders supplies and equipment as needed and in accordance to company procedures

Franchised General Manager Resume Examples & Samples

Believes in and is committed to equal employment opportunities for all people
Recruits and hires employees without regard to age, race, color, national origin, ancestry, religion, creed, sex (gender), sexual orientation, marital status, Vietnam era or other military service, disability or political affiliation
Treats employees equally with respect to compensation and opportunities for advancement, including promotion and transfer
Is committed to the right of employees to work in an environment free of discrimination and harassment, including sexual discrimination and sexual harassment
Treats all guests equally and provides guests with services and accommodations without regard to age, race, color, national origin, ancestry, relingion, creed, sex (gender), sexual orientation, marital status, Vietnam era or other military service, disability or political affiliation
Is able to handle a high volume of work
Can communicate effectively, orally and in writing; has legible writing
Is enthusiastic about his/her work
Can manage effectively in both good and bad times
Continues to grow and develop as a business person
Provides a positive model of behavior for the hotel/motel employees
Can be trusted
Is open and above board; lets others know where he/she stands
Can deal effectively with rapid change
Accepts constructive criticism without becoming defensive
Displays good judgment and common sense
1Offers courteous, sincere, and genuine hospitality at all times
1Is well groomed and exhibits exemplary personal hygiene
1Strives to maintain a safe and secure environment for guests and staff
Has the ability to maintain regular, on time, attendance
2Has the ability to follow instructions from supervisors
Implementation of Hotel/Motel Plans
Safety
Security
Quality of hotel and standards
Service - Understands what is meant by ""good guest service.""
Community and Guest Relations
Finance/Control
Decision Making
Company Membership
Awareness of Competition
Social Responsibility
1Must be able to perform all duties of the front desk persons/guest services representatives, night auditor, laundry staff, room attendants, shuttle drivers, maintenance person(s) and breakfast host/hostess

Franchised General Manager Resume Examples & Samples

Be a brand and culture champion
Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and team members
Responsible for preparation of property budget and forecasts
Work with Corporate Sales and Sales staff to manage all sales activities of the property and meet revenue objectives, activities include setting goals, completing competitive surveys, taking reservations and compiling reports
Motivate, lead and direct team members
Inspect and document repairs and cleanliness of property with Executive Committee and Head of Maintenance to ensure optimum upkeep and repair, room cleanliness and overall property appearance
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, responsibilities to supervise or assist in include interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding and counseling staff; addressing complaints and resolving problem
4+ years GM experience required ; 10+ years related hospitality management experience
Strong sales/revenue management background
Complete understanding of financial statements, budgeting and forecasting. Past experience should demonstrate ability to control costs in order to generate expected profit margins

Franchised General Manager Resume Examples & Samples

Have 2-5 years of experience in Hotel General Management and brand experience preferred
Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments
Actively participates in sales discussions, meetings and plans
Knows key account executives and business base
Knows monthly production levels for each sales person on the staff
Create the hotel annual budget and monitors the performance of the hotel throughout the year
Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings
Ensure outstanding guest service and the adherence to all brand standards
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program

Franchised General Manager Resume Examples & Samples

Yearly responsibility to develop, administer and control hotel revenues and expenses as approved by the ownership
Analyze profit and loss statements. Bring line items within budget by making all necessary corrections to operational procedures. Monthly responsibility for a written report covering all variances in the operating budget
Responsible for the physical assets of the hotel. This includes monitoring all maintenance repairs and alternations to the physical plant and continuing a strong preventive maintenance program
Authorize direct bill accounts and monitor the administration of accounts receivables. Remember it is the General Manager's responsibility to collect all outstanding accounts
Be knowledgeable of top and target accounts and participate in joint sales call. Review top and target accounts weekly call reports with sales staff
Own the revenue management process by setting a revenue strategy for your hotel and holding those executing that strategy accountable to perform
Assist in the development and monitoring of the hotel revenue management strategies with the FOM and DOS
Annually review RFPs with your Director of Sales and FOM and complete for your brand
Ensure proper selection, training, counseling and motivation of hourly associates. Hire, train, coach, counsel and motivate management associates according to brand's SOPs
Ensure proper administration of company benefit programs to all hotel associates
Review all hourly associates disciplinary procedures and documentation. Follow positive disciplinary steps, up to and including termination, to correct management associate performance deficiencies
Respond and follow up on all written guest complaints with 24 hours. Utilize guest request complaint log to document and track performance deficiencies and guest special requests. Review log at EACH staff meeting
Develop and maintain hotel programs to assure that brand's SOPs are met or exceeded
Ensure all departments follow and adhere to safety policies and procedures outlined in the employee handbook. Conduct monthly safety meetings and keep written minutes from these meetings
It is the General Manager's responsibility to have a strong key control program in place throughout the hotel
Good cash control procedures must be established and monitored
Maintain an active and visible position in the local community and industry
Develop and maintain rapport with competitor hotels, city convention and visitors bureaus, chambers of commerce, lead sources, clients, etc
Conduct regular weekly staff meetings and attend weekly sales meetings. Be available to receive calls from the hotel on a 24-hour basis for emergencies
Participate in the weekend MOD development program and host social hour, as requested
All other duties assigned by the regional manager or vice president operations."

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Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

Franchised General Manager Resume Examples & Samples

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