General Manager Resume Samples

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K Lemke

Kathryne

Lemke

234 Hamill Valleys

Phoenix

+1 (555) 714 3221

234 Hamill Valleys

Phoenix

Phone

p +1 (555) 714 3221

Experience Experience

Houston, TX

Assistant to the General Manager

Houston, TX

Mohr, Bechtelar and Blick

Houston, TX

Assistant to the General Manager

Provide daily support to General Manager, which includes but is not limited to
Develop venue templates for PowerPoint presentations, proposals, etc., in order to create distinct look for all outgoing venue correspondence
Develop office systems, including venue accounting, on-boarding process for new employees, lost & found, charity donations, phone tree, IT-related systems
Field general inquiries and re-direct to the General Manager
Provide support to Finance team by submitting final finance reports for shows, creating all show files and submitting venue invoices
Assist with comprehensive venue internship program
Assist with venue projects when necessary

Boston, MA

General Manager

Boston, MA

Douglas, Casper and Corkery

Boston, MA

General Manager

Manages Grow Perform Succeed (GPS) and effectively develop management team through performance development process
Provide strategic direction to managers related to the identification and support of under-performing salons to ensure improvement plans are created and used
Providing leadership by making hiring and pay decisions, developing performance plans, directing work, coaching staff and evaluating performance
Provides strategic direction to managers related to the identification and support of under-performing salons to ensure improvement plans are created and used
Demonstrate effective management, leadership, coaching and development of the Property Manager, Assistant Property Manager, and Tenant Services Administrator
Providing coaching, training and development of Assistant Managers, Shift Leaders and Crew members
Work closely with the Operations Manager and the Management team to ensure the highest operation standards and product development

present

Dallas, TX

Senior General Manager

Dallas, TX

Bayer Inc

present

Dallas, TX

Senior General Manager

present

General responsibility: costing/pricing of menus, development of new items, analysis of product and sales, inventory, ordering, payroll, closing duties, safe counts/maintenance, working with Maintenance dept on projects and priorities, close work with other departments and within outlet. Floor Supervision during peak times, coordination with other departments (Lift Maintenance, Operations, mountain Operations, ticket sales, conference services, etc) to ensure a smooth operation
Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease. Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. With approval from the client, submits tenant accounts to attorney or agency for collection. Assists with eviction of tenants in compliance with court order and directions from specified attorney and client
Meet regularly with local government officials (County Executive, Mayor, City Manager, Police Chief, Fire Official, Economic Development, Planning/Zoning Dept, and Emergency Management)
ServSafe Manager Certification
Develop key relationships with local officials and organizational heads to create a consistent resource of new, timely local market information
Manage capital projects and oversee tenant construction
Develops, gains consensus for, and implements the Management Plan for assigned assets

Education Education

Bachelor’s Degree in Business Administration

University of Arizona

Bachelor’s Degree in Business Administration

Skills Skills

MBA or additional directly related educational experience; including a strong track record of ongoing professional development or industry leadership
Working knowledge and technical proficiency with warehouse management systems (i.e., Manhattan, High Jump) and legacy platforms; experience leading WMS updates or conversions is highly desired
Strong analytical, problem-solving and project management skills
Ability to analyze data to drive results
Strong computer skills
Strong written, verbal and presentation skills
Ability to interact cooperatively and work as a team towards a common goal
Excellent time management skills
Demonstrated proficiency in advanced MS Office (Word, Excel, PowerPoint) skills
Comprehensive knowledge from operations, processes and business implications

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General Manager Resume Examples & Samples

Provide leadership and technical oversight, development and consultation to the Resort F&B/Merchandise Department leaders
Holistic focus on the Resort Guest experience with the keen ability to leverage innovative ideas and great stories as the foundation for successful experiences driving both Guest satisfaction and business/financial value
Proactive focus on anticipating diverse needs of our Global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences
Awareness of market trends and ability to create new products and experiences to exceed guest expectations at our deluxe, moderate and value resorts
Engagement in all master planning discussions of resorts to integrate F&B/Merchandise, in partnership with the Line of Business (LOB)
Menu development for resorts by tier of service
Quality Assurance process execution and Product Quality; partner with Product Strategy Team to implement standards/drive execution
Connect Resorts F&B & Merchandise Operations team to best practices and ensure accountability
Serve as the Critical interface/liaison between Resort GMs and the Operations Integration / LOB organization to ensure full integration
Talent Succession Planning and Development for all salaried roles in partnership with Resort GMs, Parks F&B and Merchandise GMs
Lead the Resort Executive Chef
Focus on Cost optimization, Cost of Sales, Workload prioritization, Procurement efficiencies
Liaison for Catering LOB to ensure effective partnership
Partner with LOB to support the 5 year beverage and lounge strategy to create destination locations
Collaborate on long term plan in conjunction with Asset Refresh Strategy
Represent Resorts in all key work groups / forums such as: My Magic Plus - F&B and Merchandise planning, rollout, and sustainment
Minimum of 10 years of progressive food and beverage leadership experience preferablyin a resort environment
Proven experience leading food safety and health partner initiatives
Demonstrated ability to integrate global initiatives and thinking into the daily operation
Demonstrated ability to think conceptually and creatively
Demonstrated ability to influence at multiple levels in the organization
Proven communication skills and ability to establish relationships and collaborate with a diverse set of internal and external clients and stakeholders
Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment and supporting workforce diversity
Possess unquestioned ethics and integrity
Proven ability to benchmark both internally and externally to achieve best practices
Food and beverage concept development experience
Entrepreneurial approach

Gcg-cpc General Manager Resume Examples & Samples

Reporting to the Senior Branch Manager, you and your team will be charged with acquiring banking and investment relationships for a targeted group of affluent customers and retaining the current client base through proactive, innovative sales behaviors, and exceptional customer service
Provide sales leadership to a team of RMs to exceed financial plan numbers and net promoter score targets
Ensure that the unit operates in a manner that delivers superior Citigold Private Client experience
Develop, motivate and empower team members to fully realize their potential and to maximize sales opportunities for the bank
Responsible for business development of our affluent individuals to create new investment and trust management opportunities
Establish and develop strong partnerships with SME, commercial banking and affluent card base, and other businesses to develop new client relationships
At least 10 years of direct management responsibilities over a team of sales staff
Good in-depth knowledge of financial products and services
Comprehensive knowledge of policies and procedures to ensure the maintenance of operational controls that exceed audit standards
Hands-on knowledge of branch and AML functions
Preferably obtained all CMFAS industry certifications
Superior sales management skills
Strong people management skills, coaching skills, and problem solving skills
Strong team building, interpersonal, and communication (written & verbal) skills

General Manager Resume Examples & Samples

Facilitates proper communication and organization in the venue, as well as to and from Home Office
Provides overall leadership and support for all staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Reviews all special events contracts for profitability and feasibility for execution; ensures that all special events are executed to Live Nation Standards
Participate in developing long and short term plans for revenue growth and cost control measures
Ensure systems and processes are in place for all cost controls/inventories
Develops new revenue streams including programming, F&B promotions, talent, and retail
Must have extensive background in event sales and promotion
Requires excellent communication skills, both verbally and written

General Manager Austin Amphitheater Resume Examples & Samples

Identify what acts should be secured, working with Live Nation and others to ensure a robust and profitable concert season (25-35 acts per year)
Collaborate with Marketing, Sales, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, profitably
Leverage technology and innovation to optimize the entertainment experience
Work with Marketing to drive maximum engagement strategies that translates into breakthrough revenue growth through trial, repeat and loyalty
Manage overall expenses of concerts to maximize profits while protecting the experience. Work with Finance/Accounting to assess buy versus rent opportunities in the operations as well as on each concert
Develop strong relationships with partners and various radio stations, agents and managers to maximize impact
Identify and secure talent (Buy/Promote) to support major events and festivals throughout the year, including Formula 1, X Games, and other major motorsports events and festivals hosted at and/or owned by COTA
Oversee food & beverage and merchandise performance and strategies (points of sale, caps, variety) and work with consumer ops to maximize
Establish and maintain high standards of customer service for staff and vendors
Hire, train and schedule full and part-time employees
Work closely with promoters and operations and provide direction on standards and compliance
Coordinate and facilitate event set-up with operations and other areas with COTA
Perform and execute successful settlement of events
Oversee day of event activities and matters
Oversee the development of an annual Capital Expenditure planning/request process, including the bidding and compiling of estimated pricing for suggested projects.Cap Ex planning should focus on both short-term and long-term impact projects, the scope of which may be revenue-generating or maintenance/operationally-based projects
Ensure that employees performance is monitored and reviewed accordingly
Management of employee attendance records, for all employees
Any other reasonable duties as required by the executive management

Club & Theater Venue General Manager Resume Examples & Samples

Fosters and maintains community and partner relations that will further the interests of the company and venue
Creates very positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue
Maintain all company standards, guidelines, policies and procedures as outlined in training and training materials
Supervises the continued development of new service techniques towards maximum guest satisfaction, improving per person spending at minimum operating costs

Assistant to the General Manager Resume Examples & Samples

Provide daily support to General Manager, which includes but is not limited to
Schedule and calendar upkeep
Office ops schedule upkeep
Prepare General Manager for specialized meetings and industry functions
Field general inquiries and re-direct to the General Manager
Monthly expenses
Compiling venue finances for weekly profit and loss reports
Research and distribute monthly local crime reports
Research projects (yearly business plan, annual report, customer service presentation, sponsorship and donations binder, court cases related to venue, etc.)
Process ticket request forms
Provide general office upkeep, which includes but is not limited to
Order and refresh office supplies
Receive/sign for UPS/Fed-Ex deliveries
Prep spaces for meetings
Provide support to Finance team by submitting final finance reports for shows, creating all show files and submitting venue invoices
Organize charitable efforts and providing support on venue rentals
Develop office systems, including venue accounting, on-boarding process for new employees, lost & found, charity donations, phone tree, IT-related systems
Develop manual on office SOPs
Develop venue templates for PowerPoint presentations, proposals, etc., in order to create distinct look for all outgoing venue correspondence
Assist with venue projects when necessary
Assist with comprehensive venue internship program
Assist and support venue staff in any of their job functions, as needed
Complete other duties as assigned
Strong verbal / written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Ability to work flexible hours, including nights, weekends, and holidays
High school diploma required; college degree preferred

Helmut Lang-general Manager Resume Examples & Samples

High School Diploma required, College Degree preferred
Dynamic interpersonal and communications skills both verbal and written
Solid independent work ethic, exceptional time management skills, and high level of ownership

General Manager / Wvec Resume Examples & Samples

Leading the digital future of news and information
Bachelor’s degree in Broadcast or related field with a proven track record of performance
A proven track record of successfully performing in a senior management position for a minimum of 7 years

General Manager Resume Examples & Samples

Run the day-to-day operations of the ABL franchise with paid employees and volunteers as well as with the coaching staff
Manage all franchise revenue and expenses, including tickets sales, sponsorships, food/beverage, merchandising, stadium and other events
Establish an annual business plan and develop additional revenue streams to support the franchise
Develop and implement a rolling three-year sponsorship and marketing strategy
Build the organization by recruiting, training and motivating volunteers, part-time, seasonal and other staff and by integrating operations closely with the State Baseball Association
Manage the ABL franchise’s relationship with the State Baseball Association, the baseball fraternity and government authorities
Work with the State Baseball Association to establish a Venue Development Strategy, including facility upgrades, as well as a long-term venue plan
Contribute to the overall success of the ABL through involvement and contribution to the ABL General Manager Network
Performs related duties as required
Bachelor’s Degree and 3 to 5 years relevant general management experience or an equivalent combination of education and experience
Prior experience in developing and managing operating budgets
Strong sales instincts and skills and demonstrated success in the areas of gaining and servicing sponsorships, ticket sales (season, group, individual) and game day / event operations
Marketing and Public Relations experience
Superior communication skills and exceptional customer service skills
Proven organizational management and time management skills
Demonstrated proficiency with information technology
Start-up experience a plus

General Manager Resume Examples & Samples

Demonstrated ability to motivate and lead teams to deliver results
Demonstrated ability to assess and develop talent
Excellent communication skills and proven ability to effectively communicate with all levels of leaders in the organization
Ability to lift 30 lbs
Maneuver effectively around sales floor, stock room and office
Travel between stores and outside the state, if necessary
Open availability to meet the needs of the business, including evening and weekend shifts

Unassigned General Manager Resume Examples & Samples

3-5 years of retail management experience
Demonstrated ability to deliver results through motivation, inspiration and accountability
Has a solid understanding of the business, and a drive to apply knowledge to grow the business

Divisional General Manager Resume Examples & Samples

Lead category and gender complexity in multiple distribution points (e.g. MC, Rack)
Division's complexity and strategic goals and initiatives including Brand Management, Creative, Supply Chain, Finance and Planning
Responsible for overall divisional performance as defined by the divisional strategy and business unit strategic intent
Define performance metrics for evaluating department and staff efficiency
Coach team through performance feedback, goal-setting and development plans
Partner and collaborate with key leadership and teams to ensure alignment on priorities and direction (e.g. NMG, Rack, Logistics, IT)
Ensure alignment with the customer and business growth goals while maintaining the strategic goals of each brand within their divisional portfolio - function as a "brand builder"
Bachelor's degree in related field or equivalent work experience
Extensive Nordstrom or other comparative retail/merchandising leadership experience
Demonstrated understanding of retail and the service environment of Nordstrom
Proven track record in developing a successful brand and private label, wholesale or vertical retail
Knowledge of fashion and commercial trends; is able to interpret such trends to satisfy customer preferences
Strong strategic planning abilities and critical thinking skills
Proficiency in MS Office suite
Preferred working knowledge of product creation systems (e.g. PLM)

General Manager Resume Examples & Samples

Forecasts staffing needs accurately based on available information and schedules associates accordingly. Appropriately adjusts staffing levels up or down to meet the business
Leads OD business partnerships and co-planning
Follows all company policy and procedures to ensure safety and security of the business
Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Regional Management
Sound judgment
Knowledge of current optical theory and merchandise
State licensure preferred (where applicable)
Equal Opportunity Employer

General Manager Resume Examples & Samples

Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities
Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback
Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools
Directs brand appropriate strategic merchandising to maximize sales
Drives brand loyalty by leading an outstanding internal and external customer experience
Hires, trains, develops and supervises Center of Excellence Managers and Supervisors
Develops hiring plans for both Centers of Excellence
Coaches leadership team members
Accountable for focal process for all store employees
Creates development and training plans for direct reports
Ensures recruitment from a diverse applicant pool
Develops succession plans to ensure career paths for all employees
Leads and inspires customer centric culture by recognizing and rewarding team
Conducts weekly visual merchandising walk-throughs with key staff members
Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
Ensures community involvement to drive brand awareness and loyalty
Effective interpersonal and communication skills with all levels of Headquarters and field management
Strong computer skills; proficient in Excel and Word
Minimum 5 years retail experience preferred
Ability to travel, including overnight as required

Flagship General Manager Resume Examples & Samples

Subscribe to the highest customer service standards, and provide a personal example for the team of a true retail professional at all times
Understand Orvis policy and procedures, adhere to them, and ensure compliance by the team
Be an ambassador of the brand and instill the Orvis Vision, Mission, Core Values, and Culture in the entire team
Communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, emphasize key product/corporate directed messages, and maximize sell-thru by product placement and signage
Ensure financial goals are achieved
Recruit, interview, hire, develop, coach, and train store associates to deliver sales and customer service objectives; as well as build a functional talent pool
Lead, coach, train, and manage by example; with grace of authority, embracing and adapting to change, and maintaining respect, dignity, and compassion at all times
Communicate expectations and effectively evaluates store and staff performance and objectives
Help coordinate community outreach events, marketing, and public relations with our Home Office
Perform all other assigned operational duties
Minimum of three years store management experience
Excellent retail business acumen including selling skills, visual presentation, and sales analysis
Strong background in payroll planning and scheduling
Flexibility in personal time commitments to do what is necessary based on the needs of the business and the development of themselves and the team through continued Orvis training and cultural education
Up-to-date computer skills with the aptitude to learn and utilize business programs and the ability to teach these programs to the team
Physical strength to reach, move, and handle merchandise in high and low areas, and the stamina to execute floor sets
Ability to receive and process large shipments of merchandise daily as well as implement and oversee the efficient organization of inventory flow
Specialty retail experience
Appreciation for the outdoors

General Manager Resume Examples & Samples

Minimum of 5 years of head of store or multi-manager experience
Experience managing $20 million store volume
Commission based sales experience
Luxury or contemporary experience preferred
Multi-brand sales experience preferred
Passion for fashion trends and specialty retail environments
Strong styling eye and personal taste level
Strong business acumen and corporate exposure
Effective interpersonal and communication skills with store team, customers and all levels of corporate and field management

General Manager Resume Examples & Samples

Identify and maximize revenue drivers while optimizing the overall guest and artist experience
Collaborate with Marketing, Premium Seat Sales, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc)
Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors
Promote and establish "rental" events in the venue
Works closely with Live Nation promoters and operations and provides direction on standards and compliance
Coordinates and facilitates event set-up with operations
Performs and executes successful settlement of events, as needed
Performs and executes timely Flash Reports after events, as needed
Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
Coordinates day of event activities and matters
Excellent working knowledge of Health & Safety
Implements and complies with the companies' audit procedures
Ensures that employees performance is monitored and reviewed accordingly
Work closely with key civic governmental departments, as well as interaction with the community in general
This position will have management responsibility over direct staff as well as 3rd party vendors

General Manager Resume Examples & Samples

Makes cold calls to develop new business prospects
Makes service calls on existing clients to achieve customer satisfaction and develop new business opportunities
Obtains artwork from the clients
Oversees the production and placement of the advertising copy
Fulfills the completion notification process for existing and new clients
Provides continuous service throughout the campaign in order to achieve renewal business
Responsible for approving all sales contracts
Responsible for providing accurate weekly pacing reports
Manage workforce with a focus on diversity/affirmative action/EEO results
Enforce policies and procedures to maintain audit compliance
Cooperate with company-wide initiatives
Provides leadership and directs the efforts of all CBS Outdoor personnel in the market
Supports and exhibits behavior consistent with the sales and service philosophy of CBS Outdoor LLC
Acts with diplomacy as a representative of CBS Outdoor LLC. and the Sales Department
Must have previous management experience
Must be a self-starter who likes challenges and is willing to work hard
Must be professional in appearance and manner and be multi-task oriented and be able to communicate clearly, comprehensively and with complete personal and professional integrity
Must show proof of automobile insurance with $100,000/$300,000 policy limits

General Manager Resume Examples & Samples

Passionate about: apparel trends, specialty retail environments, people - customers and team
Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, resolution, business acumen, time management, planning, priority setting, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity
Ability to effectively communicate with customers and store personnel
Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
Opens and closes the store in accordance with company standards

General Manager Resume Examples & Samples

Transition & Business Development
Process Excellence
Risk management and governance
Talent management
Communications and marketing
Brand building and external representation
University Degree qualified with a distinguished academic record
MBA and/or Chartered Accountancy qualification a distinct advantage
Six Sigma, CMM or other similar certification an advantage
High standard of fluency in spoken and written business English
Travel to main UBS locations; periodic travel to other locations for external liaison, promoting the UBS brand

President & General Manager Wnbc Resume Examples & Samples

Lead a fully functioning broadcast TV station, comprised of News, Sales, Promotions, Technology and other support functions
Design and deliver a competitive ratings and revenue growth strategy in the marketplace which leverages the best of the core business and optimizes opportunities across new media platforms
Manage station P&L to meet challenging goals for Revenue, Cost, Quality & Growth
Manage an operational team of > 230 employees across a diverse spectrum of professions and specialties
Establish close partnerships with customers, advertisers, sister station - WNJU and content suppliers
Build & maintain a strong relationship with key stakeholders in the local community
Part of a broad leadership team with growth agenda across the US Media market
Identify opportunities to grow multi-platform content and distribution capabilities
15 years leadership experience required
General Manager in a large market TV station experience required
Operational leadership experience
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered (Note job#: 19193BR)
Must be willing to work at the station in New York City

General Manager Resume Examples & Samples

Identify and implement strategies and initiatives to achieve and exceed business goals
Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously
Lead by example

General Manager, Armani Jeans Indianapolis Resume Examples & Samples

Analyze store sales reports to determine the needs of the business and set business strategies
Build and maintain communication with the buyer
Insure deliveries are properly processed in a timely manner
Monitor inventory to control shrinkage, ticketing, sensors, and proper/organized storage

General Manager Emporio Armani, Santa Monica Resume Examples & Samples

Track, monitor and communicate business results
Implement and maintain all merchandising directives and insure execution of effective merchandising strategies
Recruit, train and develop staff insuring all management positions are filled in a timely fashion with qualified personnel
Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies
Strong independent work ethic, excellent time management skills, and

General Manager Resume Examples & Samples

Network, recruit, hire, train and develop store associates
Implement, execute and follow up on all operational policies and procedures
Control store expenses within allowable parameters
Assume leadership role within the store

General Manager Resume Examples & Samples

University or College degree in Business, Retail Management or related field
Minimum of 7+ years of retail management experience
Great Communication skills
Ability to mentor and coach staff

General Manager Resume Examples & Samples

Define and implement business strategy in consultation with CEO
Revenue, net profit, project management and business excellence
Define strategy and business metrics for product line
Lead, direct and review the overall operations
Supervise process and service quality improvement initiatives
Assist in new customer acquisition and relationships
Approve tenders, estimates and final pricing for all clients
Ensure client satisfaction, repeat sales and expanding share-of-wallet
Endorse and submit plans for new products and service offerings to CEO for final approval
Benchmark practices and quality norms e.g. Six Sigma
Define service quality levels and business excellence processes
Review and monitor customer satisfaction and oversee issue resolution at key client locations
Prepare and submit routine reports to CEO on divisional performance
Create a leadership pipeline and partner
Champion customer-centric work styles and approaches
MUST HAVE: Architecture Engineer / Civil Engineer / Mechanical Engineering / Interior Design Engineer
Nationality no bar, however Arabic/ English is preferred
12 - 15 years of experience
Minimum of 5 years' experience in heading Interior Design, Fit out projects and services and management of joinery factory
Sound knowledge market trends and Best practices in the Interior Design,Fit out services, projects and joinery factory management

General Manager Fulfillment Center Resume Examples & Samples

Extensive cross collaboration work with teams in each fulfillment center and the Corporate office working with analytics, transportation, merchandising, technology (WMS) – forging relationships, understand the business needs for each department and implementing solutions
Overseeing the implementation of major automation projects within the FC
Ensure operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
Ensure the continuation of a team and facility who’s always conscious of “customer experience”
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Make decisions using data and drive results quickly in a dynamic business environment
Assure proper staffing, support hiring, the methods in which your team tracks and monitors performance and understand the targets
Partner with the development of internal tools such as the site Warehouse Management System (WMS) to optimize order fulfillment and provide operational insights to improve WMS effectiveness
B.S. or B.A. degree or equivalent additional experience
Previous management experience leading large scale fulfillment center / warehouse operations
Experience in a variety of functions including some of; transportation, Process Engineering, Project Management, Inbound Operations, Outbound Operations, Capital Projects or P&L
Previous experience in a highly mechanized/automated e-commerce operation
Metrics driven mindset combined with Customer service obsession
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Experience innovating, growing, building or restructuring showing an ability to modify and improve – we move quickly and rely on being nimble as our business grows
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics

General Manager Resume Examples & Samples

Forecasts in ROME operational and production expenses, as well as ancillary revenue streams
This position typically supervises a number of exempt and non exempt positions
Bachelor's Degree in Business Management or related field and/or experience in lieu of degree
10 - 15 years comparable business management work experience including previous supervisory role

General Manager Resume Examples & Samples

Promotes a safety culture through 100% training and sign off on all SJOPs, Cutting Edge and SDG employee transportation policy
Responsible for providing quality guest experiences within resort operations
Assists in providing quality to guests by directing staff in meeting quality standards and food handling and preparation, safety and sanitation

General Manager Resume Examples & Samples

Responsible for financial performance of Half Moon. Create and manage to departmental budgets, including forecasting, variances, and revenue management. Lead budget and capital meetings and operational and financial reviews. Produce new ideas for revenue generation and capture
Has knowledge of and keeps abreast of governmental regulations and safety standards in Jamaica
Foster strong relationships and effectively manage the dynamics of multiple entities being involved (i.e. management company, ownership group, asset managers)
Provide leadership and support to the management team. This includes, but not limited to, direct involvement with performance management, coaching and discipline, employee development, staffing levels, and policies & procedures. Foster a culture that creates a high level of employee engagement
Work closely with RockResorts’ corporate team including: finance, revenue management, operations, IT, human resources, and sales & marketing
Drive guest service and brand standards for the property with the objective of meeting or exceeding guests’ expectations. Sets and achieves goals for resort ratings on guest satisfaction surveys and public review sites such as Trip Advisor
Actively engage with guests and employees on a daily basis. Be “hands-on” and lead by example
Responsible for maintaining strong guest relations and increasing repeat guest base. Monitor and handle all guest complaints and institute corrective measures to keep complaints from recurring
Manage and lead capital expenditures process from planning through execution to stay within budget and timeline
Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
Serve as the resort’s community liaison and promote positive ties to local community

General Manager Resume Examples & Samples

2) Stable work history,
3) High school education with a good aptitude in Math and Communication skills
4) Management Experience

General Manager La Boulange Resume Examples & Samples

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
Knowledge of customer service techniques
Ability to plan and prioritize workload

General Manager Resume Examples & Samples

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
Progressively responsible retail experience (3 years)
Team-building skills

General Manager Resume Examples & Samples

Minimum 5 years hospitality experience
Minimum 3 years Restaurant Management / Leadership experience
Must have current food handler's card and alcohol service certification as required by. federal/state/local law
Familiarity with Open Table reservation system preferred
Extremely strong leadership skills, interpersonal skills, verbal and written communication skills, listening skills, ability to check for understanding after direction is given (follow up,) basic math skills, strong organization skills, ability to multi-task, team builder, proven track record of increasing experience and responsibility
Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet, and Outlook e-mail

General Manager Resume Examples & Samples

The General Manager is responsible for the delivery of all projects and services within described functions, and manages a team of Process Integration Managers (PIMs)
Member of extended IT&S leadership team
The role is the primary liaison to the described business areas on behalf of IT&S
The role is also the liaison to VW Group and regional management in assigned area to ensure process and technology solutions are aligned with VW group partners
Promotes Business Partnership
Acts as the trusted “technical” advisor and “go to person” for the process owners for technology innovation and supporting technologies
Collaborates with business owners to develop strategic plans and encourages innovation in Process/IT improvement
Maintains a profound understanding of business strategies and process and their associated applications
Develops innovative Process/IT projects to support business strategy
Maintains portfolio planning process
Owns the complete process life cycle and its associated applications, the project- and program management, scope-definition and delivery-acceptance, the on-time, in-budget and in-quality delivery and acceptance
Ensures customer satisfaction
Acts as a process improvement consultant with business unit employees in achieving performance improvements in process KPIs
Studies and analyzes key business operations in terms of processes/functions, information, technology and organization to drive innovation within business processes and supporting technologies
Maintains process knowledge over the respective processes and its dependencies to the whole process chain
Supports continuous improvement of the planning process
Develops annual “Business Process and IT Improvement” portfolio
Supports the development of 5 year Master Construction Plan (MCP) for Brand Core and Steering/Support processes, aligned to regional and global MCPs
Manage and maintain the annual portfolio through coordination and participation in IT Steering Committee processes
Manage Project Delivery
Support sourcing of project resources
Manage project resources
Ensure compliance to project management standards
Develop and maintain high performing resources for use across projects
Ensure quality performance (on-time, within budget and scope)
Manage Budgets
Comply with department budgets as required (mobile phone, travel, etc.)
Develop and manage project budgets within respective portfolio
Ensure compliance to established funding and applicable policies
Manage IT Governance
Support the prioritization and alignment of all projects within the Process/IT portfolio
Background in IT delivery and consulting
Extensive knowledge of IT processes and architectures
Personnel management and team development
Business Unit experience that includes working closely with IT in the development and implementation of large scale projects
IT experience in business systems analysis in a large scale environment across multiple systems
Account management including strategic thinking and demonstrated competency in developing efficient and effective solutions to complex business problems
Business process improvement involving broad based information systems and utilizing tools and techniques to effect business change
Project management and execution of larger projects
Knowledge of the assigned business area’s industry; experience in the strategic use of technology in managing and growing a business
Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
Strong program management skills; experience in organizing, planning, and executing large scale projects involving internal personnel, contractors and vendors
Strong teamwork and interpersonal skills, and ability to communicate with all management levels
Ability to be comfortable in a nonhierarchical, flat organization; operate under a dual reporting relationship; ability to thrive in a somewhat unstructured hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area
SAP experience
Finance IT background
HR IT background
CRM IT background
Digital IT background

General Manager West Elm Resume Examples & Samples

Train and motivate all associates through on-going programs in sales, customer service and product knowledge
Build positive working relationships with store team, District Manager and brand partners to clarify priorities, share business insight and best practices
Communicate openly to create an environment where all associates are treated fairly and with dignity and respect
4 + years management experience in specialty retail and/or multi-unit retail business environment

General Manager Resume Examples & Samples

Work across all aspects of the business and manage office on daily basis including infrastructure required for successful sales and services
Manages the activities of Puerto Rico. Ensures Puerto Rico is staffed appropriately and makes adjustments as needed
Observes team in the field by attending sales calls, presentations and services
Responsible for attracting, developing, coaching, motivating, empowering and retaining office personell
Resolves conflicts within team and across departments
Develop and refine business processes as need be
Create a cadence of communication with staff and customers, including but not limited to monthly, all-employee meetings and weekly direct staff meetings
Work with the SVP of Sales and SVP of Services to oversee Puerto Rico budget and expenditures. Develops cost-effective solutions that meet the needs of the region while staying within designated budget
Oversight of sales administration, legal entity finance, tax, financial planning, human resource, order management and facility issues
Access direct services and shared services (e.g. order management) to ensure the Puerto Rico operation has support from all other functional services needed to attain business goals and maintain a high level of employee morale

General Manager Resume Examples & Samples

Assumes responsibilities for the general operating results and financial status of the Company in terms of
7 or more years of work related experience
Experience in QS9000/TS 16949 preferred
Seeks out and corrects acts or conditions, ensuring all safety and non-safety rules and regulations are followed
Ensure adherence to established quality and housekeeping standards
Review and adhere to Dortec’s health and safety, environmental, and quality standards, operating procedures, and policies
Respond immediately to items brought to his/her attention with respect to hazards, defects, incidents or non-compliance issues
Understand and uphold the policies that prohibit workplace violence and harassment
Involvement in the accident/incident program, determine root causes, correct action and following-up to ensure completion
In addition to the above, the duties include those specified under the Occupational Health & Safety Act
Attends Enviornmental and Health and Safety Training

General Manager Resume Examples & Samples

Create and maintain a team environment within the store
Create, implement and lead all sales and training initiatives
Implement and review store policies/procedures on a regular basis and ensure staff adheres to them
Identify patterns in mystery shop scores, identify and execute training to increase overall scores
Lead management in coaching and develop of staff in this area
Responsible for the maintenance and organization of the daily register, banking functions, communicating and setting appointments with outside vendors that provide services for the store
Implement and lead floor sets, inventory and all company initiatives
Manage store execution in accordance with the company's visual and operational standards
Manage and maintain current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and backroom organization
Hold morning information and motivational meetings in partnership with management team

General Manager Resume Examples & Samples

Grant-writing, development, fundraising skills
Bookkeeping (NACL uses Quickbooks)
Team player and self-directed
Creative thinker and strong communication skills

General Manager Resume Examples & Samples

Guide and direct airport operations contributing to profit and loss
Fulfill goals and objectives set by the organization for individual performance levels
Represent company with airport management, clients, agencies trade and other professional associations, community and civic groups, etc
Initiate, evaluate, and implement new technology, methods, policies and procedures
Meet and exceed set sales quotas while adhering to CCA sales policies both personal sales goals and the Detroit Airport goal
Responsible for timely completion and submission of weekly call report, bi-monthly pipeline report and airport status report
Facilitate import sales into market by making available inventory, maps, pricing as well as touring customers of out of town reps and managers
Make prospecting a part of the regular sales routine and ensure that new prospects are being added on a weekly basis
Monitor market competition
Maintain market data base of advertisers, agencies and airport personnel
Support and encourage account executives (if applicable)
Monitor DBE participation and ensure that CCA is in compliance as required by the Seattle International Airport
Review, maintain, and implement safe work practices in compliance with all applicable OSHA, EPA and other regulatory requirements
Hire, discipline, discharge, supervise, train, assign, schedule, and assess the competency of employees within the branch and maintain employee relations
Oversee day-to-day operations of office including open and closing as per business hours set by CCA Corporate
Strong ability to work individually and as part of a team
Perform other job-related duties as necessary
Broad business background with emphasis on sales and/or public affairs
Ability to understand and calculate basic mathematical equations
Ability to read, draft and comprehend complex and persuasive business correspondence and creative proposals
Possess valid instate driver’s license
Climb, bend, stoop, stand, sit, operate normal office equipment such as keyboards, copiers, telephones, fax machines, calculators, computers, etc
Experience with Microsoft power point, excel and word
Sit and/or stand at a desk for a minimum of eight hours a day and complete tasks requiring repetitive use of hands
The employee must have the ability to lift and move items up to 15 pounds
College degree with emphasis on business management

General Manager Resume Examples & Samples

Provides overall leadership and direction resulting in a superior guest experience satisfaction
Ensures Discipline/Termination procedures follow all company guidelines
Ensures compliance with all company Workplace Standards to maintain a working environment that is free of discrimination and harassment
Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service and regulations, and restaurant and high end dining
Recruits, hire and train to develop and build a high performing and successful team
Demonstrates and instills a sense of character, integrity and quality to enhance the continuing long-range growth and profitability of the venue
Work with direct reports and Home Office Learning and Develop team to oversee the career path for all managers and staff at venue level
Identifies team strengths and weaknesses and adjusts job responsibilities to optimize team effectiveness
Provides continuous direction, support, feedback and coaching to direct reports and staff to ensure consistency and compliance to company standards throughout the venue
Ensures Optimal Guest Experience
Promptly manages the response and follow-up of all guest concerns
Initiates the development of new and analyzes existing procedures and special promotions that will improve guest intent of return and revenue center profit under the guidelines of Company’s policies
Establishes measurable or quantitative standards to gauge success of marketing efforts
Identifies and develops sponsorship opportunities and strategic alliances
Analyzes and assesses best use of media dollars and actively participates in creating venue marketing plan and media buys
Ensures that all sponsorship programs (both venue and Home Office generated) are fulfilled completely and satisfactorily with Director of Sales
Identifies sales opportunities and strategies
Balances special events opportunities with other venue departments’ needs and overall venue revenue opportunities
Collaborates with internal sales team to sell and execute special events with prospective clients upon request
Enhancing Revenue/Controlling Costs
Manage Food & Beverage cost of goods, controllable expenses and labor within budgetary guidelines
Reviews financials with management team to help develop action plan to grow revenue and control expenses in order to meet or exceed annual budgets
Analyzes daily, weekly and monthly reports to identify trends, future needs and obstacles to achieving goals
Identifies and conducts due diligence for all capital projects

General Manager Resume Examples & Samples

Working in conjunction with the SVP Southern Europe and Africa, establish and drive annual and long term strategic goals including financial, creative and editorial
Work with the team in Iberia to identify and implement effective growth strategies – in line with the Company’s overall strategy
Act as ambassador for Turner, representing the best interests of the business both internally and externally
A respected leader with a proven track record of leading high-performing, large, multi-disciplinary teams
Track record in general management, preferably with experience of running TV channels, including programming, marketing and creative
Track record in linear and non-linear content distribution with a clear understanding of the impact of digital rights and new platforms on the market
Proven developer of talent, with coaching & mentoring expertise
Strong strategic mind-set, visionary
Demonstrable commercial & decision making capability with good financial acumen
Excellent communication skills – verbal, written & presentation
Excellent business planning and analytical skills
Excellent project management skills, with an ability to work effectively in a complex international matrix environment
Fluency in Spanish and English. Knowledge of Portuguese / French would be advantageous

General Manager Resume Examples & Samples

Training, recruiting, coaching and development of an energetic, inspired and effective sales organization is a top priority, including ensuring digital certification and capabilities of all team members and the adoption of world-class sales principles and behaviors
Creates and executes sales plans that grow total and digital market share based on potential
Lead local sales employees in analyzing, planning and executing strategies to grow audiences and local revenue across all platforms
Work with regional controller and VP/Sales to understand and actively manage to revenue and expense budgets and to include contingency measures for the operation
Work with regional marketing and sales to analyze the market opportunity and competition and determine the most effective sales strategies for increasing advertising revenue across multiple platforms
Develop creative strategies to maximize sales resources and optimize revenue development
Work with key advertisers, including a base of local and locally controlled small businesses, to develop successful relationships; make sales calls; and attend community and client events to further build customer partnerships and drive market share
Actively and knowledgeably utilize salesforce.com (CRM system) for effective pipeline management, sales planning and driving sales activities
Drive community impact of the Daily News Journal through championing efforts of the newsroom to drive and engage audiences, collaborating regionally, and/or leveraging connections in the community to grow the community and the business
Employ public-relations techniques to ensure that the employees and the public have a good understanding of the Daily News Journal’s capabilities to connect and help local people and impact growth for local businesses

General Manager Resume Examples & Samples

Ensure unit meets revenue and customer satisfaction objectives for direct areas of responsibility using the value selling process; partner with the sales team to interface with clients with the objective to meet and exceed sales goals
Ensure the sales force is driving new sales (by assessing and facilitating the use of best practices in solutions based selling), up-sell of existing advertisers, while driving retention, and minimizing product cannibalization
A top priority of the position includes executing the strategic game plan and delivery of sales goals for each product category under the multimedia umbrella
Help define, develop, communicate, schedule and deliver training curriculum for local sales programs
Hold sales executives accountable to performance by reviewing metrics, including forecasting to maximize opportunities and determine areas for improvement
Network nationally, regionally, and locally to stay abreast of emerging media trends, rates and product solutions
Bachelor’s Degree in marketing, advertising or equivalent combination of education and experience
Digital sales experience is REQUIRED
A minimum of 3 years sales/marketing experience and 2 plus years management experience
Expert knowledge of all facets of advertising including digital sales and marketing
Strong communication, negotiation, and influencing skills; both written and oral
Strong problem-solving and decision-making skills
Demonstrated success in a goal-oriented, highly-accountable world-class sales environment
Proficient in MS Office and Salesforce

General Manager Resume Examples & Samples

Bachelor’s Degree and a minimum 5+ years of department and/or specialty store management
Ability to present in front of a group
Excellent communication, interpersonal, and follow-up skills: email, phone, etc
Proficiency in retail math and computer software (i.e. Word, Excel, PowerPoint, etc.)
Ability to analyze sales plans and reports
Must have home office (w/ printer, fax , etc.)

General Manager Resume Examples & Samples

Leads the brand’s market development across all international regions, with focus on
15+ years of relevant work experience in a fast-paced, marketing/retail-oriented environment
Previous strategic, consumer and applied marketing experience required
Knowledge of socio-cultural climates essential
Excellent communication, organizational, creative, strategic and self-motivation skills
Experience in managing and developing a team, flexibility to work with global teams
Must have a passion for the cosmetic industry and in particular understands Jo Malone London’s philosophy and point of difference

General Manager Resume Examples & Samples

Ensure sales, margin and KPI goals are met
Manage the proper coverage by reviewing optimized schedule and partnering with direct reports to provide an optimal customer experience
Builds partnerships on all levels through effective communication (up/down/lateral) and engagement
Puts the good of the team above individual needs
Proactively plan and delegate daily to consistently create a memorable customer experience
Partner with Regional Management to develop operating budgets and monitor performance sales and profit performance in assigned store, ensuring that sales and margin goals are met
Establish and monitor all store standards and work with the team to ensure successful implementation
Assist with the management of the recruitment, selection, supervision, and development of store staff to maximize sales and profit performance
Coach and mentor staff to achieve optimal results. Includes succession planning for current and future positions

General Manager Resume Examples & Samples

Drive results by developing and executing the stations strategic and operating plans, achieve EBITDA goals consistent with Tribune Broadcasting financial and operating guidelines
Create and support, on and off air, branding strategies across all platforms to ensure ratings and revenue growth
Employ purposeful change management strategies to ensure optimum staffing and resources
Provide system of controls to insure that FCC regulations are followed, and that financial management, operating budgets, capital spending plans and other financial systems are within company guidelines and objectives
Develop, identify and execute new business, revenue and community opportunities to provide for the growth and development of the Company
Cultivate relationships with major advertisers and community leaders to represent the station in the local market
Bachelor’s degree in Business Administration, Finance, Broadcast/Entertainment/Communications/Journalism or a related field and/or equivalent related experience
Fifteen or more years of experience in progressively responsible television management positions
Beneficial experience would include Top 20 market and/or prior FOX or CW familiarity; oversight and strategic execution in a duopoly or multiple station situation is essential
Thorough understanding of the television industry and the role and jurisdiction of the Federal Communications Commission
Ability to strategically plan, lead and innovate in all aspects of the Station, including content produced for all platforms: cable, multicast, interactive, mobile, and other digital businesses. Must accurately forecast revenue, understand audiences across all platforms, and be engaged in identifying and embracing future trends
Management skills necessary to manage diverse organization of approximately 200 employees. Leadership ability to represent company in public for diverse audiences
Authority and responsibility for an appropriate share of market revenues in excess of $350 million and an operating expense budget to generate an appropriate return
Authority and responsibility for over approximately 200 employees across a wide variety of positions, experience levels and responsibilities
Authority and responsibility for operations and content of channels on broadcast and cable available across the U.S

General Manager Resume Examples & Samples

Ensure constant and consistent club and guest satisfaction through the smooth and efficient operation of the dining room and front of the house staff and associated duties
Oversee exceptional service in a timely manner through effective training and management of the staff
Meet or exceed budgeted margins and net contribution by controlling expenses and labor
Development, management, communication and adherence of staff to all departmental and company policies and procedures; including HR polices, cash handling and liquor laws
Weekly management meetings with all the members of the management staff
Daily communications with management, all kitchen and service staff about menu updates, business levels, safety and guest service
Complete management reports in a timely manner, including but not limited to, daily financial reports, payroll, inventory, profit and loss statements, general ledger statements and personnel reports/documentation
Meet all (SOX) compliance requirements
Coordinate ordering and availability of product, supplies and equipment with managers and staff using approved vendors and procedures
Work with the Executive Chef and Sommelier in maintaining the wine list and continue to achieve the "best of award of excellence" from Wine Spectator
Maintain all wine inventory budgeted levels, beer and liquor inventories, including but not limited to monthly inventories
Responsible for all cash handling, receipt reconciliation and closing reports pertaining to revenue accounting policies and procedures, safe logs, deposits, change orders, tip policies and procedures, scheduling, payroll and make sure company assets are secure
Maintain building, including outside areas and submit/manage capital projects that pertain to the buildings
Oversee and ensure that company policies and employee performance appraisals are followed and completed on time
Maintains all costs including cost of sales, labor, operating and overhead expenses
High School Diploma or Equivalent - required
College/ Culinary Degree - strongly preferred
Must be fluent written and spoken English - required
Spanish helpful
Minimum of 7 years of high quality fine dining restaurant experience - required
Minimum of 2 years in a restaurant supervisory experience - required
Valid driver’s license and TIPS and ServSafe certifications - required
Microsoft Office, PeopleSoft, Coupa and Infogenesis proficiency - preferred
Able to work a flexible schedule throughout the summer and winter seasons; this includes all weekends and holidays - required

General Manager Resume Examples & Samples

Develop and implement the growth and profit strategy for the organisation
Develop and maintain the strong relationship with the brand and acknowledging the importance of this relationship and maintaining the brand image throughout the business
Construct strong influential relationships with customers to understand and meet their needs
Achieve and improve all site operational KPIs
Effectively use management information systems at to advance accurate analysis and support sound decision making
Implement best practice divisional and operational procedures and ensure full compliance within the branch with divisional standards
Develop and implement effective business development plans in line with collect business development objectives, ensure branch performance targets are met or exceeded
Ensure the business has the manpower resources and skill sets required to enable the effective operation of the business whilst maximizing cost efficiencies
Demonstrate leadership skills and values holding self and others accountable for meeting and exceeding objectives
Maximise the potential of team members through coaching of staff and to encourage and sponsor talent to ensure succession within the business and across the Group
Build and sustain a high performing engaged team by providing clear direction, targets, regular reviews to manage all levels of performance
Ensure departments are appropriately resourced to achieve maximum efficiencies and productivity in most cost effective manner

General Manager Resume Examples & Samples

Deliver budgeted sales, volume & margins contained in the annual commercial business plan
Conduct regular customer analysis & provide the business with proposals on how business performance can be improved and new customer segments identified outside of the normal customer channels
Create a sales focus for the business in collaboration with your direct reports
Manage the operational/distribution function within the business ensuring maximum efficiencies are in place and monitoring these regularly through weekly KPI's and monthly reviews with the Commercial Director and Finance business controller
Manage the performance of the Finance and Admin function
Work with the Marketing team to ensure a plan is high on the overall agenda. Calendar of activities to be planned
Make recommendations concerning the development of new products or services that will enhance the business offer and drive more sales
Leading, motivating and managing an over-all team of management, sales reps, drivers and support staff)
Encourage open communication and support within the team by having regular structured team meetings
Be a champion of the Performance Management process within your business area
Acting as a coach to direct reports in terms of operational activity as well as People Management

General Manager Resume Examples & Samples

Managing all aspects of the ~$100M business including EH&S, Lean Manufacturing and Kaizen techniques, quality, cost reduction, on-time delivery, customer satisfaction, employee relations, visual controls and plant performance measures with an employee base of~ 300 employees
Achieve required safety, quality, cost and delivery performance levels
Ensure compliance to Export and Ethics policies
Foster a culture of continuous improvement
Lead and maintain a highly engaged and inclusive workforce
Employ process improvements and Lean manufacturing principles in all functions
Mentor and motivate employees in safety, quality, cost and productivity improvements
Coordinate resources to achieve goals with a timely and cost-effective strategy
Empower employees to utilize existing skills and to develop new skills to ensure a highly competent and motivated workforce
Encourage technological innovation and process improvement initiatives to enhance quality, cost effectiveness and customer satisfaction
Ensure compliance with all applicable United Technologies and Pratt & Whitney policies and procedures including individual employee awareness of responsibility and accountability
Lead development of market strategy to ensure a positive competitive position in relation to market share, profitability and quality and build strong customer relationships

General Manager Resume Examples & Samples

Drive results by developing and executing the stations’ strategic and operating plans, achieve EBITDA goals consistent with the company’s financial and operating guidelines
Develop, identify and execute new business, revenue and community opportunities to provide for the growth and development of the company
Make regular reports to Dreamcatcher and Tribune Broadcasting executives on matters requiring their action
Beneficial experience would include Top 50 market, and/or prior CBS and/or CW experience and market familiarity
Management skills necessary to manage diverse organization of over 150 employees. Leadership ability to actively represent company in the community
Authority and responsibility for an appropriate share of television market revenues of approximately $100 million and an operating expense budget to generate an appropriate return
Authority and responsibility for department heads and full staffing across all departments
Authority and responsibility for operations and content across all platforms

General Manager Resume Examples & Samples

Full accountability for Revenues, OPEX and Contribution for the combined One Shire business in Turkey
To lead the One Shire business including all 3rd Party Distributor relationships, Shire Commercial and non-Commercial Functions (Medical, Finance) through the matrix and BU structure
To manage, shape and leverage a positive internal and external environment in order to build and protect the business and reputation of Shire and its brands
Demonstrate the credibility of Shire and its brands with the relevant authorities and healthcare professionals, ensuring regulatory compliance of activities, managing professional programs and endorsements as well as customer relations and public affairs events, participating in the development of a reasonable and responsible regulatory and reimbursement environment, representing the company interests in industry / trade associations and managing and preventing external relations issues
Development and management of commercial infrastructure in Turkey: Lead and manage all aspects of Business Projects. Develop project initiatives and plans based on identified business needs and use team resources to execute these
To lead discussions and participate in decision making in the CEEMEA Management Team regarding the Shire HGT business in Turkey. Lead implementation of management decisions by means of Project Management, negotiation and contracting
Develop and implement outstanding brand strategies with BU and Marketing colleagues
Responsible for implementing marketing plans locally, ensuring all relevant resources and infrastructure exists. Review Distributor network for potential alignment and / or rationalisation
Execute effective new product launches across the Region and appoint new Distributor partners as necessary
Organization of participation at national Medical & Educational Congresses and Exhibitions
Managing Distributors to ensure sales and marketing plans are in place and ensuring their plans and efforts are aligned with business opportunities and Shire Objectives. Negotiating amendments to existing Distribution Contracts and / or engaging new Distributors as necessary. (20%)
Financial Management: Effectively uses financial planning and forecasting models in order to successfully implement business relevant strategies into daily operations and to work effectively with Shire Supply Chain to ensure timely product availability to meet demand. (10%)
Public affairs: Proactively raise the profile of Shire in Turkey by undertaking educational / promotional activities to promote a positive image of Shire and its brands and therapy areas. Liaise, consult and negotiate to influence personally, or via industry associations and alliances, the development of legislation favourable for Shire’s business. (20%)
Market Access: working with reimbursement authorities and other key stakeholders (e.g. Clinical and Patient Associations) to shape the environment positively for rare diseases in Turkey (20%)
Issue management: To identify issues early, determine and manage level of risk, communicate effectively internally, create a state of preparedness that enables rapid and effective action and effectively manage and leverage key external relationships to deliver a positive outcome. (10%)
Compliance: Working with Legal, Compliance and Internal Audit functions, ensure that Shire business practices, SOPs and documentation is in full compliance with all appropriate internal and external regulations. (20%)

General Manager Resume Examples & Samples

Be knowledgeable of and competent in the use of all Vail Resorts IT systems used to run the business. Be able to train and advise staff. Have a strong working knowledge of PC's and basic office applications especially excel, MS office, and word
Develop business plans and budgets that add value to FRC through creative idea generation which expands revenues, improves margins and grows the value of the company
Obtaining the highest possible total property rev PAR
Responsible for ensuring a clear operating plan and budgets exists to achieve the financial targets. Zero based approach to the numbers in AD and aligned with in the field operators work plan assumptions
Oversee the staffing guides and purchasing plans of engineering, F&B, rooms, dorms, activities, and service station to be consistent with revenue forecast and flow through guidelines
With the DOF develop, manage and coordinate with NPS, FRC’s capital projects and plan
Be very knowledgeable about ISO systems and principles, the Envision Management Systems and their value to organizations. Provide active leadership for direct reports and all FRC staff to ensure the effective use of the Envision Systems. Be FRC’s representative for the Quality Management Systems
Define and ensure all facilities and activities have quality standards in place, up to date SOP's and training programs to ensure the quality standards are met and continually improved upon
Continually improve FRC by setting, reviewing, developing action plans and achieving goals & objectives in Guest and employee satisfaction, NPS compliance and community stewardship
With the GTLC HR department, responsible for hiring of management and staff in all operational areas
In conjunction with Human Resources responsible for motivating, coaching, counseling, and disciplining employees. Actively engage in the staff orientation and managers leadership training
Be an active user of the Envision Recognition program
Inspect and review all operations on a regular daily, weekly, and monthly bases: Tour FRC front and heart (back) of house during early morning and early evening hours, at least 3 days per week along with daily walkthroughs of operations with on site management as available. Dine in the restaurants at least once per week. Dine in the EDR at least 3 meals each per week. The purpose of these reviews and tours is so that you are intimately knowledgeable of and have personal current working knowledge of the operations, existing challenges and their performance potential
Maintain a dynamic and current prioritized action item record for communications with staff, peers and supervisor to add value, achieve goals, overcome challenges and create opportunities for FRC
Providing leadership and management expertise to enact Vail Resorts & GTLC's mission and values as adopted for FRC, strive towards its vision and achieve its goals
Be an active and engaging participant in meetings i.e. Direct Reports, pre shifts, GT staff and ROCS. Provide leadership for managers meetings to ensure their effectiveness
Having a working knowledge of NPS policies and SOP relating to concessions management to ensure compliance with and continuation of the FRC NPS contract. Have a working knowledge of Grand Teton and Yellowstone National Parks, Jackson Hole and the general Yellowstone eco-system so as to be able to guide guests and employees to places for an experience of a life time and create exceptional experiences for guests
Defines and ensures all facilities and activities meet quality standards. Set, communicate and achieve performance of Quality, Market Metrix, Hospitality Now and NPS goals
Serves as a “working manager” with much of his/her time interacting with guests and employees. Responsible for resolving all NPS guest and FRC employee issues
Conducts annual business planning ensuring that appropriate inventories and par levels are maintained for operating supplies
Actively engage in the opportunities and challenges of FRC by providing creativity, innovation, inspiration and continuous improvement
Coordinate, schedule and communicate with team members to ensure leadership presence on property at all times
Represent company at local and statewide associations as assigned

General Manager Resume Examples & Samples

Manages objectives for operating budgets, capital plans and cost savings targets
Achieves inventory turns improvements and manages manufacturing variances
Ensures effective implementation of product and manufacturing technologies
Identifies and executes manufacturing technologies and world class manufacturing initiatives at the site and business unit level in support of a 5-yr strategic plan
Ensuring all manufacturing operations are in full compliance with UTC commitments and reliability obligations
Directing manufacturing engineering, quality engineering, environmental health and safety, facilities and equipment support activities
Overseeing all production, machining, assembly, test and inspection processes at assigned facilities, ensuring final products meet customer requirements
Establishing and maintaining effective relationships with internal and external stakeholders
Overseeing the start-up and/or transfer of various production lines/activities to/from the San Marcos site and ensuring appropriate steps are taken to support a smooth transfer
Providing coaching and mentoring to the individuals within the site
Supports the Sales & Operations Planning (S&OP) process
Deliberately building a culture that is in line with the company’s values and that will be conducive to achieving the site’s short, medium and long term targets
Standardizes best practices across operations and the overall organization

General Manager Resume Examples & Samples

Build and manage a specialist sales and pre-sales team
Establish VMware as an Enterprise Management thought leader by working with Marketing
Leverage VMware’s core sales teams and partner network to accelerate go-to-market
Manage complex enterprise sales campaigns
Ensure required reporting and forecasting are completed as required in a timely manner
Work with the core sales team to prioritize target accounts and prospects
Develop a sales strategy and account plan for each key account jointly with the core sales team

General Manager Resume Examples & Samples

9 -12 years required; Experience in Sales & Distribution, Marketing desired
1 Build a profitable partnership with franchise bottlers based on mutually beneficial goals and objectives
2 Ensure joint development of 3 year strategic plans and Annual Business plan
3 Drive and achieve stipulated volumes and market share to gain over competition
4 Act as the company representative at the bottler location to guide on company directives
5 Drive and achieve stipulated category wise volumes and market share to gain over competition
6 Accountable for joint planning and implementation of relevant marketing initiatives with the bottler to maximize sales and drive revenues
7 Ensure bottler compliance to company best practice guidelines in the area of product, package and promotion whilst implementing marketing strategies
8 Build strong partnerships with the National key accounts in the franchise and ensure development & execution of marketing plans & promotions. Monitor & ensure timely reconciliation of accounts of NKA & bottler
9 Monitor DME / DFR spends, maintain controls on all financial parameters and ensure compliance of company directives
10 Communicate with consumer marketing and region marketing to ensure total system alignment on development and execution of marketing plans, products, programs and services
11 Continuously review and monitor Right Execution Daily (RED) scores, analyze gaps and ensure bottler undertakes corrective action to improve the same
12 Achieve stipulated quality targets as defined by The Coca-Cola Quality System (TCCQS) for the bottler
13 Analyze quality scores by using methods such as root cause analysis, identify gaps and jointly develop corrective action plans against deviations
14 Build Bottler organization capability in order to deliver business requirements of Coca-Cola by partnering with CCU
15 Influence the bottler to partner Coca-Cola in adhering to environmental protection standards and acquiring a 'social license'
2 Awareness of the Coca Cola Quality System
3 Experienced in Marketing Initiatives / Programs Execution
4 Bottler Operations
5 Financial Analysis
6 Key Account Management
7 Market & Competitive Intelligence
8 Regulatory and Legal Knowledge
9 Sales & Marketing Strategy
10 Experienced in Business Planning
11 Market Execution
2 Understand the dynamics of bottler operations and marketing conditions that Bottlers operate within
3 Collaborate with Region Marketing & brand managers on key category and brand opportunities in select channels
4 Build organization capability at the bottlers to meet company objectives
5 Engage at multiple levels of the bottler organization structure in the bottler location
5 Market Share & Distribution targets
6 Quality Index
7 Clearance of Quality, Safety & Environment audits
8 Social License Planned Vs. Executed

General Manager Resume Examples & Samples

Manage a full staff of store personnel and oversee all in-store operations to achieve sales, service, organization, customer satisfaction, and profitability goals for the store
Define and communicate innovative strategies for store growth, and then put them into place
Coach and develop staff to provide a world class shopping experience
Maintain profitability by meeting sales, payroll, and shrink goals
Take responsibility for the store’s profitability and financial budgeting, including labor costs and overall expenses
Demonstrate excellent communication skills with staff, customers, channel partners, and corporate headquarters
Guide Assistant Store Managers and Lead Associates as they recruit, hire, and develop a diverse and talented team
Analyze store-level reports and identify new strategies for maximizing results, reporting information to staff and upper management
Execute and maintain visual merchandising standards consistent with company brand standards and directives
Create and maintain positive employee relations through building, leading and developing a quality store team
Ensure on-going specific and immediate coaching and feedback, and delivery of all performance documentation in a timely manner
Protect all company assets and handle store level loss prevention as necessary
Ensure compliance with all company policies and procedures
Represent Garmin at industry and professional meetings and conferences
BA in Business Administration, or related field
3-5 years of high volume store management experience
Possesses strategic leadership, time management and organization skills

General Manager Resume Examples & Samples

Operate business to established Mountain Dining standards
Ensure staff and restaurant environment will provide ski resort guest with a pleasant experience on a daily basis
Monitor and maintain financial performance of dining outlet including payroll, sales, inventory, worker’s comp claims, etc
Responsible for financial performance of daily operations including cost of sales & labor
Responsible for hiring, scheduling, timekeeping, mid and end of season appraisals, and daily management of restaurant staff both front and back of house
Accurately schedule staff to budgeted labor allocations
Responsible for payroll exceptions, approvals and labor distribution reports
Investigate and resolve guest complaints
Responsible for banquet execution and management within the food court & coffee bar
English required, Spanish preferred
Minimum 3 years restaurant experience required
TIPS certification required within 30 days of employment
Serve Safe certification required within 30 days of employment
Colorado driver's license required
Knowledge of Microsoft office suite required
Experience with Coupa purchasing software preferred
Ability to work a flexible schedule including days, nights, weekends and holidays required

General Manager Resume Examples & Samples

Profit and Loss responsibility for the entire business
Focus on increasing Garmin’s market share in all consumer categories (PND, Fitness, Outdoor & Marine) in the Mexican market
Lead the sales & marketing teams throughout Mexico to grow our customer base and build the Garmin Mexico brand
Review of Unit volume sales/Market sales/key dealer/OEM account sales
Marketing review of various new markets, products and competition
Contact with various customers, dealers and distributors on major issues. Ensure key relationships with major Mexican retailers are maintained
Review of Transfer Pricing within Group companies
Review of Key Performance Indicators (KPIs) for the business
Demonstrated articulate and fluent communication skills in English in verbal and written form
Ability to motivate and lead people
Degree Qualification and Professional Qualification
Previous General Manager experience
Understanding of the local market, i.e. Dealers/Distributors, Tax Laws & Regulations, Import/Export Regulations, Marketing, etc

General Manager Resume Examples & Samples

Taking ownership of the day-to-day running of the operation and staff management
Allocate priorities and oversee the work of a 10 person team
Assist in the induction, training and development of staff
Responsibility for the needs of large groups
Create weekly and monthly reports
Ensure that all customer sales inquiries are converted by the team
Oversee all bookings are managed correctly by the bookings manager
Responsible for facilities and building requirements
Manage vender and partner relationships (Travel agencies, student agencies, education bodies)
Deal with any staff/customer problems
Document and implement procedures
Working on pricing and campaigns both in Dublin & the UK
Ensure smooth running of the invoices
Able to prioritise and organise time efficiently
Excellent interpersonal skills & ability to delegate
Excellent PC skills including Word and Excel
5 years relevant work experience in a managerial role
Hospitality, Travel or Tourism experience
A 2nd language desirable

General Manager Resume Examples & Samples

6+ years of experience in Business Management, Planning and Financial Oversight
Bachelor’s Degree in Accounting, Finance, Business Administration or related area
Knowledge of health plan operations including enrollment and member services, utilization, claims processing, contracting and provider relations, and regulatory compliance
Advanced quantitative and qualitative analytical skills
Microsoft Office/Suite proficient (Word, Excel and Access)
Master’s Degree in Accounting, Business Administration, or Finance

General Manager Resume Examples & Samples

Lead the organization and will be ultimately responsible for designing organizational standard work that will ensure success in a rapid growth environment
Empower employees to utilize existing skills and to develop new skills to ensure a highly competent and motivated workforce that will be engaged in driving cross-functional standard work
Encourage technological innovation and process improvement initiatives to enhance quality, cost effectiveness, customer satisfaction, and work-life balance
Lead development of market strategy to ensure a positive competitive position in relation to market share, profitability and quality and building strong customer relationships

PA to General Manager Resume Examples & Samples

Management of day-to-day administrative and organisational tasks pertaining to General Manager and Commercial Manager
Set-up and maintain up-to-date filing systems, records and procedures to provide efficient administration systems
To raise purchase orders for the team
Liaise with the Commercial and Marketing teams (e.g. product information and launches)
Responsible for call handling into main Redken number
Assisting the General Manager and the Commercial Manager with ad hoc projects
Responsibility for planning and overseeing exciting and inspiring National Sales Meetings
Liaison with Marketing to ensure that all of the materials are ready and delivered on time to the monthly Regional Meetings
Responsibility for the smooth running of the Club 5th Avenue scheme including the system and ensuring statements go out monthly
Responsible for daily, weekly and monthly commercial reports to sales team
Responsible for general office management

Gcg-cpc General Manager Resume Examples & Samples

Degree and at least 10 years of direct management responsibilities over a team of sales staff
Good in depth knowledge of financial products and services
Comprehensive knowledge of policies and procedures to ensure the maintainence of operational controls that exceed audit standards
Preferably obtained all CFMAS industry certifications
Strong people management skills, coaching skills and problem solving skills
Strong team building, interpersonal and communication skills

General Manager Resume Examples & Samples

Lead, manage, and develop standards for all services, office floors, breakrooms, offsites, and events. Ensure we are leading in all areas of hospitality, embracing the idea of belonging anywhere
Supervise Foh management in direction of all service staff and daily operations. Ensure team performance and accountability through regular conversations, supervision, and support
Produce and post weekly Front-of-House staff schedule
Hands-on help, instruction, and leadership in service
Identify efficiencies and initiatives geared toward high-volume, low-waste, cost-effective solutions that maintain a high quality of product and service
Partner with the Executive Chef and Operations Manager to achieve overall departmental and corporate goals
Manage beverage and product leads to secure accounts with local, sustainable, and high-integrity vendors. Establish clear budgets, ordering protocol, and product pars
Establish and supervise systems and tools for full compliance of food safety and sanitation
Meet weekly with events teams to plan and execute internal and external events
Main point of contact on all employee service feedback. Respond to requests and questions, and disseminate feedback and recommendations to team
Monitor Foh equipment and maintenence needs
Advise and assist with dining room and breakroom environment layout and design
Lead meetings, create agendas, communicate to inform, inspire, and promote accountability and growth

General Manager Resume Examples & Samples

Responsible for financial performance of the Village at Breckenridge and Village Hotel. Create and manage to departmental budgets, including forecasting, variances, and revenue management
Collaborate with the other GM’s within Breckenridge and Keystone to share resources, expertise and ideas. Actively participate in the GM meetings and lead one of the various Summit County initiatives
Foster the relationship with our business partners at CME, Vail Resorts Retail, VRDC and Breckenridge Mountain. Attend Mountain operations meetings to share Hospitality updates
Uphold a strong working relationship with the HOAs within the Village at Breckenridge
Maintain relationships with our Repeat and VIP clientele
Provide leadership and support to the management team. This includes, but not limited to, direct involvement with performance management process, coaching and discipline, employee development, staffing levels, and policies & procedures
Foster a culture that creates a high level of employee engagement
Drive guest service and brand standards for the properties. Actively engage with guests and employees on a daily basis. Be “hands-on” and lead by example
Influence HOA & owners to update units and properties thru refurbishing, maintenance upkeep, and special projects
Manage and lead capital projects to stay within budget and timeline
Work closely with property operations and functional areas including sales and marketing, human resources, IT, finance, and revenue management

General Manager Resume Examples & Samples

Minimum of four years of leadership experience preferred. Specialty retailing experience preferred
Able to effectively select, lead and develop a team of 15-30 associates
Strong sales experience required with demonstrated ability to meet or exceed performance standards
An essential function of the job is the ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays
Able to work cooperatively in a diverse work environment
Open to relocating for opportunities in other areas of the business

General Manager Resume Examples & Samples

Lead and direct manufacturing operations through a team of functional managers and front line supervisors
Manage all aspects of the ~$82M business including EH&S, Lean Manufacturing and Kaizen techniques, engineering, quality, cost reduction, on-time delivery, customer satisfaction, employee relations, visual controls and plant performance measures with an employee base of ~190 employees
Employ process improvements and Lean Manufacturing principles in all functions of the facility and foster a culture of continuous improvement
Maintain and promote a code of ethics that conforms to all federal, state, local, corporate, and business unit laws, regulations and guidelines
Achieve requirements and goals of safety, quality, cost and delivery performance levels
Ensure compliance with export control – International Trade Compliance
Ensure material is available for production schedules and appropriate inventory control is maintained and ensure reports accurately reflect material status and history
Conduct daily production meeting to communicate priorities, identify work procedures, prepare work schedules, and expedite workflow
Provides leadership for employee relations through effective communications, coaching, training, and development
Ensure cost control through budget and inventory control
Determine headcount needs and communicate needs to human resources
Ensure equal opportunity for employees and applicants with regard to hiring, work assignments, training, transfers, advancements, and all other conditions and privileges of employment and provides a work environment free of harassment/discrimination/retaliation and makes good faith effort to meet Affirmative Action goals of the department
Prepare reports that summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations

General Manager Resume Examples & Samples

Acting as a steward of good business practices, and of the Bank’s assets and reputation in the community
Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial needs and provide a high standard of customer service
Coach employees to introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. Wood Gundy, CIBC Private Investment Counsel) for their needs
Encourage clients to adopt self-service channels in order to better meet their transaction needs

General Manager Resume Examples & Samples

Focus to increase sales volume year after year utilizing company tools and programs
Devise an action plan for sales associates to successfully achieve their set sales and business goals
Actively recruit, hire and develop in-store teams that represent BCBGMAXAZRIAGROUP brands and business culture
Administer manager evaluations to evaluate growth and progression within the store
Schedule and attend manager meetings as needed/required
Protect the BCBGMAXAZRIAGROUP brand message and philosophies
Additional duties/responsibilities may be assigned
POS system knowledge

General Manager Resume Examples & Samples

Maintains adequate inventory levels of all products according to business levels
Inspect quality of food product received at the lodges
Assures completion of necessary paperwork, as needed, on a daily basis
Responsible for employee scheduling, development, hiring, progressive discipline and separation
Schedules all staff consistent with budgeted levels

General Manager Resume Examples & Samples

Responsible for opening and closing store and related procedures
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and associate discounts
Continually recruits for outstanding associates; identifies internal potential and assists associates in career path development
Ensures compliance with New Hire process (includes NH paperwork) for all managers and associates
Partners with District Manager and Human Resources for coaching and counseling and associate relations matters
Trains and develops all managers and associates; writes performance appraisals and conducts performance review meetings
Mentors Executive Assistant Manager, Assistant Manager and Team Leader
Reviews all corporate communications and reacts accordingly
Performs manager on duty (MOD) responsibilities as required
Responsible and accountable for P&L and controllable expenses
Writes and approves weekly staff schedule and processes payroll within corporate guidelines
Complies with corporate Loss Prevention and Human Resources policies and procedures
Maintains clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms
Adheres to all standard operating procedures as dictated by corporate office
Effectively communicates with supervisors or corporate office regarding store issues
Minimum 5 years of retail store management experience
High School Graduate or equivalent; College degree preferred
Good planning, organizational and time management skills
Physical Requirements
Lift, push, pull 25 lbs
Frequent kneeling, bending and stooping
Climb ladders

General Manager Resume Examples & Samples

Lead all phases of operations in the plant to ensure most effective and lowest cost methods of production
Lead the Business Plan Process to define long & short term plant objectives aligned with CPS strategies and ensures continued focus on per unit cost
Establish strategies to comply with current and future demands, planning and implementing the necessary projects to meet goals. Guarantee continuity of products to the customers in any event and at any time
Engage with customers for periodic reviews, negotiation of service level agreements, standard cost presentation and establishment of performance metrics
Ensure effective practices and procedures for production planning, cost management, plant capital utilization, human capital utilization, inventory management, order management, quality assurance, crisis planning, contingency planning and general plant maintenance including Good Manufacturing Practices (GMP)
Ensure that the Quality, Occupational Safety and Environmental Integrated Policy and the Environmental System Management is developed and effectively implemented
Responsible for the implementation of key changes including new product/package introduction, process changes, technology advancements and organizational structure changes
Responsible for plant compliance with all internal/external audit programs (e.g. Finance, Legal, Occupational Safety, Environmental and Quality). Ensure compliance with all local and national regulatory measures related to plant, equipment, production and labor
Develop relationship with other plants to promote the sharing of learning, process improvement, innovation in infrastructure and talent development
Work closely with CPSNA Leadership Team to achieve maximum optimization of resources and provide excellent service to our main customer, USA
Responsible for Plant’s operational excellence. Make sure that all corrective actions drive aggressive performance improvement. Continued focus to comply with TCCQS & all certifications
Set the environment and encourage organizational capability development. Establish long-term infrastructure (people & assets) through capital planning and people development/succession planning & performance management
Interacts with R&I and new products launchings, packaging activities and procurement initiatives through the local contacts for these functions
Communicate with Government authorities and other external contacts as required

General Manager Resume Examples & Samples

Take ownership of improving the customer experience in the store
Lead the business of selling by directing the education and expectation of the Sales Managers to be effective at teaching the selling process
Meet or exceed sales, expense and productivity targets
Lead best practices in presentation and store processes
Provide a positive work environment that supports outstanding customer service
Drive change and adapt to new tools and technology to optimize the business
Experience in progressively larger management assignments, including but not limited to merchandising and store management roles
Collaborate with Buying team to achieve Results
Demonstrated track record of meeting or exceeding sales, expense and productivity targets
Demonstrated success at identifying, developing and retaining quality talent
Proven ability to build effective teams
Proven experience in developing and executing business strategies
Proven ability to develop a clear, prioritized agenda as well as manage multiple tasks in a fast-paced environment
Broad understanding of all aspects of store operations (Alterations, Logistics, Loss Prevention etc.)
Bachelor's degree a plus

General Manager Resume Examples & Samples

Lead the development of our waste collection and end treatment business transforming the organisation into the market leader in all targeted market segments served
Build a sustainable growth strategy and drive its execution through the implementation of business plans aimed at maximising financial returns
Develop a 5 year business plan aimed at maximising financial returns and manage the successful implementation of same
Assume full responsibility for P&L budget
Monitor and report on business performance against financial and other targets
Ensure that environmental, health and safety compliance attains and maintains "best in class" standards
Lead the development of a continuous improvement culture in the business through the use of tools such as Lean, 6 Sigma, etc
Lead, motivate and develop the management team with a strong focus on coaching and recognising opportunities for development in order to reach targets and maximise margins
As a key member of the Senior Management team, proactively use the Performance Management process as a means to support resource planning within your team and the wider organisation

General Manager Resume Examples & Samples

Ideal candidates will possess a minimum of 5 years multi unit experience in dining, retail and or catering operations exceeding $ 4M in sales
Previous experience in college/university or business dining is highly preferred
A minimum of 2 years primary financial accountability with a direct reporting relationship to clients and senior executives is required
Proven track record of developing and implementing tools to increase top and bottom line as well as strong communication skills
Previous experience in a college setting with union experience is preferable

General Manager Resume Examples & Samples

Ensure that all services provided meet the clients' needs and events are run efficiently, which may require liaising with an event organizer
Communicate daily with the management team, planning work schedules and checking client requirements
Respond to customer complaints, comments and enquiries
Ensuring all events run smoothly
Manage budgets to achieve profit targets
Responsible for the recruitment, training, organization and monitoring of staff
Responsible for the sales and marketing of the conference center, including pricing, promotions and promotional materials, image and brand and profile
Negotiate with external service providers and suppliers as required
Purchase equipment necessary for the conference center to operate
Ensure compliance with health and safety, licensing laws and other legal regulations
Day-to-day troubleshooting and addressing problems as they arise
3-5 years experience in related field

General Manager Resume Examples & Samples

Demonstrates a high level of visionary leadership, balanced judgment and disciplined execution
Process-focused and decisive to ensure effective execution of all strategies/initiatives in order to meet company & client needs with a high standard of excellence, urgency & predictability
Relentless commitment to safety excellence; demonstrates behaviors that drive a Safety FIRST core value; fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents…where No One Gets Hurt
Creates a great employee work environment & inspires teamwork and partnership at all levels – internally and externally
Is a visible servant leader, leading from the heart to serve, encourage, support and lift others up, while role modeling the Aramark Mission – deliver experiences that enrich & nourish lives
Intense focus on our Values – Sell & Serve with Passion; Front Line First; Set Goals. Act. Win.; Integrity and Respect Always
General Manager reports directly to A VPO
Manage all facets of the organization including full P&L responsibility and controlling assets
Ensures the effective implementation of the comprehensive Safety Plan, leveraging BST/S2S and client safety platforms, driving full compliance of all health & safety rules, guidelines and protocols
Optimize financial performance, process accuracy and logistics productivity by conducting operational audits and ensuring a high level of execution and compliance
Prepare and manage the business plans and contingency plans, which establish operational goals and predictable outcomes
Drive operational efficiencies, labor/scheduling productivity, and vehicle Fleet/DOT compliance
Provide overall direction and control to achieve operating and financial goals
Responsible for the training, development and performance management
Deliver strong operational performance by ensuring compliance with Aramark Facilities Services and regulatory agency standards and programs and translating corporate strategy into front line operational tactics
Lead recruitment and development of team ensuring high performance, talent succession planning, optimal staffing and employee engagement
Establishes and maintains effective communications and business relationships with clients/customers
Ensure that client objectives are fully met by maintaining active customer relationships including formal structured monthly business reviews
30% travel will be required throughout Oklahoma City area and a site in Texas
To be considered for this role, candidate must possess an undergraduate 4-year degree from an accredited university/college
The ability to manage in a diverse environment with focus on client and customer services is a key success measure
Previous profit and loss accountability experience, and a proven track record of growing accounts is essential
Highly developed interpersonal, analytical and communication (written and verbal) skills and experience are essential for success in this role
Candidates must possess a demonstrated attention to detail and ability to lead directly and through influence

General Manager Resume Examples & Samples

Multi client management of select school district in Long Island New York
Responsible for food service and catering for a fast paced school districts
Reviews and ensures compliance to systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development in all schools and all clients
Motivates, trains, and supervises front line management, supervisors and hourly employees
Develops operational component forecasts and is able to explain variances. Responsible for component accounting functions
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Coordinates and supervises unit management and hourly personnel regarding production, marketing, quality and cost control, labor management and employee training
Supports recruiting efforts, supports and retains front line team
Looks for opportunities to implement new products and services which support sales growth and client retention
Ability to communicate effectively with clients, customers, and support staff
Conducts periodic inventory; maintaining records to comply with Aramark, government and accrediting agency standards
Bachelor degree in nutrition, dietetics, hospitality, business or other related field is required
K-12/NSLP experience is required
Must have at least 3 to 5 years of food service management experience
Must have a demonstrated experience developing talent and managing multiple priorities
The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential for success in this role
Building relationships, strong financial acumen, analytical ability are essential to success in this demanding environment
The ability to identify defects in the preparation and service of food and implement improved quality control procedures as well as to communicate effectively with clients, client customers and support staff is required
Strong time management skills are necessary for success in this role
P&L accountability experience is required
Local travel, account to account is required

General Manager Resume Examples & Samples

Responsible for the supervision in the completion of all custodial and housekeeping operations
Handle all staffing, scheduling, training and developing an hourly staff in addition to handling customer and client requests as they pertain to your department
Provide training on equipment specific to the facility
Oversee Special Projects on behalf of the Facility
Tour and inspect the facility, coordinating total quality management requirements
Ensure all requests from client and customers are closed loop with communication back to the requestors
Ensure compliance with all OSHA and environmental regulations and other local, state, and federal government regulations
Respond to requests of client, DM, RVP, and Corporate Staff
A minimum of 5 years relevant management experience in a housekeeping or custodial role is required
Ability to manage in a diverse environment with focus on client and customer service is essential to success in this role
Strong organization, time management and team motivation skills are also important
Ability to communicate effectively (verbal and written) with clients, senior management and Aramark support staff, plus the ability to respond effectively to changing demands is necessary
Must be available to work event driven hours that includes some evenings, weekends and holidays
Bilingual (Spanish) is a plus

General Manager Resume Examples & Samples

Bachelor’s degree required coupled with educational discipline in the area of Food Service, Hospitality, or Business Management
Certified Hotel Administrator (CHA) certification is highly preferred. Proof of recertification status is required
Minimum 5 years’ experience in a hospitality environment. Seasonal destination experience is highly preferred
Minimum 5 years previous experience in creating and managing a department budget; creating and managing product sales, and implementing operational programs and initiatives
Minimum 3 years previous experience in directing the work of multiple-unit managers
Minimum 3 years of previous experience in financial controls and analysis
Demonstrated ability to think and plan over a one-to-two year time span
Demonstrated ability to organize and manage multiple priorities

General Manager Resume Examples & Samples

Delivers strong operational performance by executing against Yosemite Hospitality objectives and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive employee and customer satisfaction
Recommends methods, resources, and implementation for improvement based on operational needs/capabilities
Builds, develops, and manages Management team capable of carrying out needed organizational objectives
Assisting in the design of improvements to optimize financial performance and operational productivity, Operational Excellence
Interpreting and ensuring compliance as well as applicable government, regulatory and/or accrediting agency standards and codes

General Manager Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive patient and customer satisfaction
Ensures compliance with all contract obligations
Requires a minimum of 6+years progressive management experience managing a complex business with $10+Million financial and operational responsibility for that business, multi-site OR multi-departmental
Environmental Services, Linen and Patient Transport role in large complex site preferred
Ability to work with mathematical concepts such as probability and statistics
Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information

General Manager Resume Examples & Samples

Create and develop relationship with Client
Oversee budget, including labor costs, supply costs, inventories, and ensures services are in agreement between Aramark and the Client
Ensure compliance with all OSHA regulations and other, local, state, and federal government regulations
Maintain staffing and scheduling requirements for work
Implement training and development of employees
Actively use the CMMS to manage and report facilities services. Advocate for use of handheld devices
Participate in renewal process
Maintain and oversee tracking of Energy consist with the Aramark and client’s Policies
Seek ways to build the business
Collaborate and engage Aramark non-resident Technical Service Team

General Manager Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service, and drive patient and customer satisfaction
Provides overall direction and manages performance for all Food Service Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
Qualified candidates must possess a Bachelor's Degree, or be a Certified Dietary Manager, or be a Registered Dietitian and have a minimum of 6 years food service management experience to include strong financial acumen as supported by a minimum of 3 years of successful P&L management experience within a professional environment
Excellent opportunity for an Assistant Director from a 500+bed facility to step into a #1 role
Candidates must demonstrate experience with managing salaried individuals and soft skills necessary to drive programs and develop careers
Effective communication (listening, verbal and written) skills with clients, customers of client and support staff
Demonstrated ability to understand food cost and the usage of food
Demonstrated attention to the achievement of high quality standards coupled with a proven track record in identifying defects in the preparation and service of food and the implementation of improved quality control procedures
Strong catering background
Demonstrated ability to responding effectively and efficiently to changing client demands

General Manager Resume Examples & Samples

Plan, direct, and control multiple services/locations in our corporate dining division (i.e., food service, merchandising, event planning, facilities, vending, etc.)
Meet operating and financial goals, client objectives, and customer needs
Responsible for the development and growth of multiple management teams in multiple locations
Daily interaction with the client and client's customers and/or employees

General Manager Resume Examples & Samples

Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets
Plan, direct and control multiple services (i.e., food service plus an additional services; merchandise, event planning, facilities, etc) to meet operating and financial goals, client objectives and customer needs
Interact successfully with the client management team
Interact daily with the client and client's customers and/or employees

General Manager Resume Examples & Samples

Bachelor’s degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
A minimum of five years previous experience in creating and managing a department budget; creating and managing product sales, and implementing operational programs and initiatives
A minimum of two years of previous experience in financial controls and analysis

General Manager Resume Examples & Samples

A minimum of 10 year's relevant experience is required
Ability to taste and smell food to determine quality and palatability. Ability to communicate effectively with clients, senior management and Aramark support staff
Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable

General Manager Resume Examples & Samples

Plan, direct, and control all unit food service and resources to meet operating and financial goals, client objectives, and customer needs in a multi-unit operation
Responsible for analyzing all financial reports for residential and retail operations
Review all financial measurements with directors to ensure achievement of financial goals
Develop operational component forecasts and is able to explain variances
Provide guidance and support in developing action plans to address areas requiring improvement
Ensure compliance with Aramark Standard of Operations in all residential, retail, and catering operations
Interact with Client Management and maintains effective client and customer relations at all levels with client organization
Ensure compliance with company policies such as safety, wage and hour, sanitation, and purchasing
Responsible for recruiting, training, and succession planning of all talent at location
Oversee the implementation and maintenance of new marketing, sustainability, and culinary concepts for residential and retail locations
A minimum of 5+ years of experience in a food service operations
The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business
Must be able to communicate effectively with clients, customers, and support staff and be able to respond effectively to changing demands
ServSafe certification required
Proficiency in all Microsoft Office suite applications is required

General Manager Resume Examples & Samples

Responsible for food service and catering for a fast paced school district
Maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
Motivates, trains, and supervises hourly employees and supervisors
Coordinates and supervises unit personnel regarding production, marketing, quality and cost control, labor management and employee training
Recruits, hires, develops and retains front line team
Conducts periodic inventory; maintaining records to comply with ARAMARK, government and accrediting agency standards

General Manager Resume Examples & Samples

Ideal candidates will possess a minimum of 5 years multi unit experience in dining, retail and or catering operations
5-7 years of operational experience in hotel/banquet setting desirable
Candidates with experience within retail dining including national brands are preferred
Must demonstrate the ability to lead a team in a diverse environment and successfully provide alignment and innovation to generate measurable outcomes for our clients and customers

General Manager Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Leisure , Lake Tahoe Operations, Zephyr Cove Lodge & RV Park, and Spooner Summit objectives and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive employee and customer satisfaction
Provides operational expertise in the areas of lodging, activities, marina, food , beverage, retail, fleet and transportation throughout the organization
Recruits, develops, and manages Management team capable of carrying out needed organizational objectives. Develops personnel to meet staffing and succession planning needs, as well as to insure optimum utilization of employees
Conducts operational audits of units and designs improvements to optimize financial performance and operational productivity
Audits units to ensure conformance with Aramark, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and
A minimum of five years experience in managing a complex hotel or resort destination operations (combined Lake Tahoe points of sale: Marina & Snowmobile Operations, Fleet & Maintenance Operations, Hotel, Restaurant, Event Sales & Operations, Retail, Facilities Service)
A minimum of five years experience in food & beverage operations
Basic computer proficiency
Certified Hotel Administrator (CHA), highly preferred

General Manager Resume Examples & Samples

Ability to communicate effectively with clients, senior management, and ARAMARK support staff
Proven experience leading and inspiring teams at all levels of the organization
Should exhibit the ability to respond effectively to changing demands
Bachelor's degree in Food Service Management, Business Administration, or other related field, plus a minimum of 8 years relevant experience

General Manager Resume Examples & Samples

Works hand in hand with the Board of Governors to ensure the operation is meeting the needs of the Membership
Act as the liaison and grow the relationship between BCG and the Meadows
Actively seek feedback from Members and committees on the experience, programs, services and offerings of the club
Works with current and future committees to address the needs of the Membership
Develops, maintains and administers a sound business and organizational plan for the property which includes an operating budget and marketing plan
Regularly meet with the board of directors and member committees that govern the club
Oversee and manage a large-scale food and beverage operation including multiple outlets
Hires, develops and supervises all key management employees of the property
Continue to cultivate the ACE culture through training and on the job coaching to ensure high levels of member and Member service
Consistently assures that the property is operated in accordance with all applicable local, state and federal laws
Oversees the care and maintenance of the property’s physical assets and facilities
Assists in the creation and coordination of the property’s marketing strategy in conjunction with the designated Billy Casper Golf Regional Director of Marketing and Regional Manager
Works with the appropriate department managers to create and conduct player development programs to attract golfers to the facility
Ensures the highest standards for food, beverage, sports, recreation activities and other property services
Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary. Prepare monthly financial reports for the client
Prepare monthly narratives for the client to accompany the financial report
Works with department heads (Superintendent, Golf Professional, Food & Beverage Director, Executive Chef, Tennis Professional, Amenities Manager, Controller, Clubhouse Manager, Director of Sales, etc.) to schedule, supervise and direct the work of all property employees
Participates in outside activities that are judged appropriate by the Regional Manager to enhance the presence of the property in the local community
Actively work to grow revenue at the facility through programming and outside sales

100

General Manager Resume Examples & Samples

Develops, maintains and administers a sound business and organizational plan for the property which includes an operating budget and marketing plans
Continue to cultivate the ACE couture through training and on the job coaching to ensure high levels of member and guest service
Works with department heads (Superintendent, Golf Professional, Food & Beverage Director, Executive Chef, Clubhouse Manager and Director of Sales) to schedule, supervise and direct the work of all property employees

101

General Manager Resume Examples & Samples

Maintain an active and positive involvement from the Board of Governors by: sharing the "vision" for the Club and the means to achieve it; gaining its support to build a culture of Member focus, quality and service; soliciting input on specific issues which affect their Members; reporting the "state of the Club" on a regular basis through Board Meetings; demonstrating respect and recognition for each Board Member in any contacts with the Club
Develop aggressive sales, marketing and net revenue plans and direct successful implementation, following established financial plans and revenue guidelines in all areas. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting timely and productive sales meeting
Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Club. Work with Department Heads to develop and implement actions to ensure club's performance from each operating area to plan
Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on facts
Actively market Club Memberships, Member services and Club facilities to attract new Members and achieve revenue objectives
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized and are accurate
Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures
Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance
Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives
Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition
Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning
Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback
Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level
Completing all required financial and administrative reporting/audits accurately and on time. Assuring all accounting practices are in compliance with GAAP and the company's established accounting policies and procedures

102

General Manager Resume Examples & Samples

Maintain exceptional Member and Board relations and facilities by creating a quality environment through staffing, programming, service operations and maintenance
Actively market Club Membership, Member services and facilities to attract new Members
Foster and maintain colaborative Board, Landlord and Building Management relationships
Ensure that every resigning Member is contacted to ascertain their reason for resignation
Manage Adj. EBITDA to ensure all the Club's financial obligations are met

103

General Manager Resume Examples & Samples

Bachelor’s Degree or equivalent work background
At least 10 years of sales experience in a related field, with a preference for at least 2 of those years in sales management. Experience in the college or pro sports field strongly preferred
A demonstrated track record of outstanding sales achievement (both in growth and profit) is essential. Proven ability to renew and upsell existing clients as well as land new clients
Experience managing a P&L for a property or division preferred
A thorough understanding of EBIDTA is essential
Exceptional sales skills and proven ability to pitch and close deals up to and beyond seven figures
Successful track record in contract negotiations and management required
Experience with legal and financial implications of complex, multi-platform deals preferred
Proven ability to manage activation and fulfillment of sponsorships and corporate partners with minimal attrition as a result
Superior communication, negotiation, and interpersonal skills
Results-oriented leader with proven ability to motivate teams and maximize revenue production
Enthusiastic, creative with the ability to think strategically and tactically
Strong understanding of sales compensation plans with the proven ability to navigate compensation issues to a positive conclusion
Has the highest level of personal and professional integrity and ethics
Has a strong understanding of and passion for college and professional sports industries
Strong computer skills with experience operating in an environment that employs a CRM system as well as the Microsoft Office suite
Some local travel required

104

General Manager Resume Examples & Samples

Ability to make decisions easily and quickly
Excellent supervisory, presentation, and time management skills
Knowledge and passion for the health and fitness industry

105

General Manager Resume Examples & Samples

Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Operations, Food & Beverage Departments or other facility departments
Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field
Experience in labor relations and union contracts, if applicable
Excellent communication and interpersonal skills and organizational ability
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
Ability to anticipate problems and implement immediate corrective action
Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
Ability to manage a facility of same size and type
To perform this job successfully, an individual should be proficient In Word and Excel

106

General Manager Resume Examples & Samples

A successful performance record and a demonstrated ability to deliver commercial results and retail excellence
Personal style: high level of energy, intellectual integrity, openness, directness and flexibility are key
Proven track record of strong sales and management at a luxury brand preferred
The ability, drive and desire to deliver outstanding results
Sound analytical and organizational skills – ability to work well with people and clients well also being operationally and financially minded
At least 5 years management experience

107

General Manager Resume Examples & Samples

Bachelor's degree prefered in Food Service Management, Business Administration, or other related field
Minimum of 8 years relevant experience
P &L accountability and/or contract-managed service experience is desirable

108

General Manager Resume Examples & Samples

Work with the Regional President in the analysis, planning and execution of tactics and strategies to grow local revenue and audiences across all platforms in concert with leading the successful implementation of company strategies and initiatives in these local markets
Inspire and foster innovation in everyday work and for new solutions that support the Gannett strategic vision
Work with sales leaders and client strategy teams to analyze the market opportunity and competition to determine the most effective sales strategies for increasing advertising revenue across multiple platforms
Ensure adoption of the World Class Sales playbook – principles, behaviors and best practices - and work with sales leaders to recruit, coach, motivate and develop a highly skilled and engaged sales staff
Work with key advertisers to develop successful relationships; make sales calls; and attend community and client events to further build customer partnerships and drive market share
Monitor overall site employee health/climate and own the communication of the company vision, values and behaviors to all employees. Deploy employee engagement best practices to ensure inspired, engaged and collaborative workforce across all functions at the local sites
Partner with Finance to understand and actively manage revenue and expense budgets to ensure profit targets are achieved
Drive community impact through championing efforts of the newsroom to drive and engage audiences
Bachelor’s degree or equivalent experience preferred
Minimum of five years as a successful sales leader
Strong strategic planning, communication, analytical, interpersonal, organizational and resource management skills
Experience and understanding of financial statements and analysis
Solid multi-platform revenue-generating track record with strong digital aptitude
Well versed in knowledge of sales and marketing campaigns, methods, channels and analysis for ROI

109

General Manager Resume Examples & Samples

Managing 2 sourcing offices with +/-50 Chinese Employees
Implement a culture which focuses on optimal servicing of our clients
Analyzing the processes within the organization and improving this in a structural manner
Detecting and solving problems concerning quality, timelines, shipments, social compliance. In short; everything that has to do with the daily business of a sourcing office
Improving cost level and therefore contribute to an extraordinary competitive level
Travelling to factories in order to be involved from the beginning (buying) till the end (delivery)
Maintaining and monitoring our social compliance strategy/road map
Expanding FOB sales to European and non-European customers
Monitoring and improving margin within existing processes

110

General Manager Resume Examples & Samples

Create a safe work environment
Manage food ordering, inventory, preparation and serving
Identify, and delegate responsibilities to the team
Optimize food costs through portion, purchasing, inventory and waste controls
Create and maintain operations records like inventory, food costs, delivery receiving, and employee scheduling
Ensure the cleanliness of all areas of the restaurant
Recruit, interview and hire qualified applicants
Lead, manage, develop, coach and evaluate staff
Ensure all team members maintain the highest level of guest service
2+ years of restaurant management experience in a fast-paced environment
Understanding of food and labor costs
ServSafe certification desired

111

General Manager Resume Examples & Samples

Optimizes member and guest experience through presence, branding, and communication
Achieves financial targets, grows the membership, and leads the team to delight the membership
Prepares and monitors annual budget, revenue goals and expenses and takes effective corrective action when necessary
Develops, maintains and administers a sound organizational plan and initiates improvements as necessary
Ensures all Human Resources procedures and policies are followed by management staff, monitors policies relating to personnel actions and training along with professional development programs
Oversees the care and maintenance of all the property’s physical assets and each individual division within
Coordinates marketing programs to promote the club’s services to potential members
Ensures the highest standards for food and beverage service on property
Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services
Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Membership Director, Food and Beverage Director, Tournament Coordinator, Director, Instruction, etc
Bachelor’s degree (BA) from four-year college or university
Class A member of PGA/LPGA member or CMAA Member
Min of 5 years related experience and/or training; or equivalent combination of education and experience required
Experience in higher end private club and hotel/resort setting is preferred

112

General Manager Resume Examples & Samples

Achieving national sales revenue objectives by establishing sales goals and expense budgets to motivate the sales force to work together to realize and exceed sales targets
Working with the Pearson Higher Education Executive Team to set the company's overall vision and strategy and translating it into effective sales actions
Achieving assigned quantitative sales goals
Implementing sales strategies
10 years sales experience with an educational services company -5 years management and staff development experience -Knowledge of contracting, negotiating, and change management. -Knowledge of structuring sales quota goals and revenue expectations. -Proven success in consistently exceeding sales targets -Must be a strategic sales thinker with an outstanding record of executing sales plans -Excellent presentation and communication skills -Considerable travel is required -B.A/B.S Degree, Master's Degree is preferred

113

General Manager Resume Examples & Samples

Prospect, meet and close a significant number of new and renewal high level corporate sponsorships within the greater Houston footprint
Generate incremental sponsorship revenue to meet and exceed property goals
Uphold and support by example a culture of hard work, creativity – always building team belief in the revenue goal
Develop and execute a sales plan to meet and/or exceed assigned annual revenue targets. Identify potential sponsors for HBU Sports Properties. Develop key marketing objectives with clients. Entertain and cultivate sponsors in various settings. Be available for game days, evening athletic events and coach's shows. Be available to travel for client presentations. Represent HBU Sports Properties and HBU in a professional manner. Manage administrative tasks related to contract processing and day-to-day office operations. Assist with tasks necessary to insure the overall success of HBU Sports Properties. Obtain and manage all necessary proof of performance records. Assist in fulfilling benefits per corporate partner agreements and developing relationship between partners and HBU Sports Properties. Attend and assist with planning/activation at all home football games, basketball games, and other special events or games as determined. Assist in collecting advertisements from partners and distribution of such to media outlets, signage and game day programs. Coordinate on-site marketing programs for client fulfillment. Client contract fulfillment, execution and review. Complete all necessary paperwork and reports in allotted time frame. Other duties as assigned

114

General Manager Resume Examples & Samples

General Manager reports directly to the District Manager – East Operations
Manage all facets of the organization including full P&L responsibility and controlling assets with operating revenue of $16M annually
Ensures the effective implementation of the comprehensive NY Safety Plan, leveraging BST/S2S and client safety platforms, driving full compliance of all health & safety rules, guidelines and protocols
Prepare and manage the distribution center/commissary business plans and contingency plans, which establish operational goals and predictable outcomes
Provide overall direction and control to a large/complex 3-shift warehouse to achieve operating and financial goals
Responsible for the training, development and performance management of all distribution center/commissary personnel, operations managers and associates
To be considered for this role, candidate must possess an undergraduate 4-year degree from an accredited university/college; candidates with an MBA will be preferred
Candidates must also possess at least 7 years of experience in logistics, managing inventory, financial control, and FLM experience in a contract management service provider or client centric setting
Total managed volume greater than 10 million dollars and P&L management experience in the facilities/logistics industry is required
Union experience preferred
Prior experience training, mentoring and developing management level staff is required; experience leading 100+ person staff is preferred

115

General Manager Resume Examples & Samples

Oversee and manage a food and beverage operation
Continue to cultivate the ACE couture through training and on the job coaching
Works with department heads (Superintendent and Golf Professional) to schedule, supervise and direct the work of all property employees
Professionally and efficiently stock and display merchandise
Actively work to grow outing rounds/revenue at the facility through outside sales and retention

116

General Manager Resume Examples & Samples

Superior organizational, time management and communication skills required
Outstanding leadership skills and the ability to multi-task
Very good problem resolution techniques
Solid financial skills and accountability
Must be computer literate with working knowledge of hospitality systems; Springer Miller Host, Micros systems highly preferred. Proficient computer skills including MS Word, MS Excel and MS Outlook
Must be familiar with a variety of Hotel and Food & Beverage concepts, practices and procedures
Must be willing to work long hours, rotational shifts, weekends, holidays and have rotational days off
P&L accountability and/or contract-managed service experience is required
Ability to manage and maintain inventory/cost controls is required
Ability to deal effectively with customers and other Company personnel. Ability to speak effectively before groups of customers, guests or employees

117

General Manager Resume Examples & Samples

Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary
Maintains and increases membership sales as necessary
Establishes and implements Troon personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs
Ensures all Human Resources procedures and policies are followed by management staff
Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments
Oversees the care and maintenance of all the facility’s physical assets and each individual facility
Coordinates marketing programs to promote the facility’s services to potential customers
Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Membership Director, Executive Chef, Food & Beverage Manager, Banquet Sales Manager, Comptroller, etc
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs
Experience in private club setting is preferred
Limited travel required
Must be proficient with Microsoft Office applications. Helpful if candidate processes working knowledge of ClubSoft and Jonas

118

General Manager Resume Examples & Samples

Define and monitor the brand strategies
Set and monitor the Brands performance in terms of sales growth and market share
P&L management: set and monitor budget objectives (profitability, structure of P&L account, cash flow)
Build the Group’s internal and external image and reputation, through strong relationships with local distributors, administrations and key influencers and strategic partnership with the trade
Develop the Division’s image internally and externally
Responsible for all change and integration management
Be able to interpret Regulatory, Compliance and legislative issues in advance
Optimise the Brands to develop quality, engagement and performance of all employees
Recruit, develop and manage teams, ensuring knowledge transfer and change management
Highly numerate – strong analytically
Strong Communication skills – written and verbal
Excellent negotation skills
Commercially savvy / strong negotiator
Experience in a fast paced sales environment
Highly organised with prioritisation skills
Experience in FMCG or retail sectors would be highly beneficial

119

General Manager Resume Examples & Samples

Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences
Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development
Achieves company objectives and enhance the DSW brand image by modeling our values; Honesty, Enthusiasm, Accountability and Respect
Develops and implement agile strategic plans to achieve business results
Fosters teamwork and collaboration within the store and district
Leads efforts to ensure customers experience customer service that is friendly
Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program
Retail or hospitality managerial experience
May be required to travel by air, car, train, etc
Strong background in customer service
Positive and energetic team player with a strong leadership capability
Educational background: relevant post-secondary education
Minimum 4 years of experience in progressive retail supervisory role

120

General Manager Resume Examples & Samples

Manage sales and business development of McGraw-Hill Education's portfolio of digital products and services to ensure long-term growth and customer value
Develop the Hong Kong market through achieving and exceeding sales, profit and digital growth targets
Inspire the sales team to deliver and exceed sales targets and foster a culture of accountability and success
Manage the McGraw-Hill Asia brand in the Hong Kong market and ensuring consistent positioning, identification and communication of key messages
Manage day-to-day operational matters of Hong Kong business including but not limited to staff welfare, facilities management, employee engagement, etc
Partner closely with Business Directors and other regional stakeholders in aligning strategy and ensuring the delivery of results against objectives

121

General Manager Resume Examples & Samples

Ensuring the Club's high standard (Ritz Carlton type) membership experience is executed on a daily basis
Ensuring the Club is attracting new members
Optimizing the Club's financial performance
Building and inspiring a cohesive management team and staff

122

General Manager Resume Examples & Samples

Achieving store sales goals and creating strategic sales plans with the District Manager
Implementing company training programs; monitoring staff training in product knowledge, customer service and selling skills
Promptly and accurately completing all paperwork procedures (New Hire, Incident, Reports, etc.)
Recruit, train and supervise Co-Manager(s), Assistant Managers, Key Holders and Sales Associates
Interfacing with District, Regional and corporate personnel (i.e. accounting, merchandising, operations and human resources)
5 years of retail experience
4 years of retail management experience
Fashion Industry knowledge
Functional digital literacy; POS, MS Office, web, social
5+ years of management experience in high fashion / luxury apparel
Solid experience and demonstrated skills in recruiting, supervising, coaching and training sales associates

123

General Manager Resume Examples & Samples

Manage hospitality segment for Top Shelf
Cultivate and expand current customers business for Top Shelf
Build new relationships both internal and external to generate new business for branding and hospitality
Lead sales planning, establishing goals conjunction with business leadership
Proactively prospect, qualify, grow and maintain an account list
Pitch new business – client direct and their agencies, as applicable
Meet or exceed revenue and profit targets
Manage Creative Services division profitability
Prepare proposals and respond to RFP's
Manage the creative services staff
Minimum 4 years of experience in event marketing and sales with a track record of meeting/exceeding revenue targets
Ability to apply accounting principles and to determine best practices for quality and profitability
Excellent written, verbal, communication, and interpersonal skills with a customer service focus
Proficiency with Microsoft Office Suite, especially Excel and Power Point
Strong consultative sales skills, relationship building and customer services skills
Position will require travel, some nights and weekends will be required

124

General Manager Resume Examples & Samples

Meeting and exceeding customer expectations through proactive lodging, homeowner, food and beverage, and group/conference management and relations
Monitoring revenues to insure that we are maximizing our potential and develop improvement strategies as needed, including sales tactics, expense handling and active pursuing of homeowner contracts
Recruiting, interviewing, hiring, counseling, motivating, coaching, training, appraising and disciplining staff members
Creating and managing departmental budgets, including forecasting, variances and revenue management
Handling guest opportunities that have escalated beyond front line managers capabilities and performs line staff duties when necessary due to business or staffing volumes
Completing all appropriate paperwork and effectively communicating with corporate and other departments, including but not limited to: Accounting, IS, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing
Working with Hilton/Doubletree to ensure we are in compliance with their standards

125

General Manager Resume Examples & Samples

General Manager you will plan, direct, and control a location in our corporate dining division (i.e., food service, merchandising, event planning, facilities, vending, etc.)
Responsible for the development and growth of multiple management teams in this location
General Manager will have daily interaction with the client and client's customers and/or employees

126

General Manager Resume Examples & Samples

Lead and coach the team to effectively connect with and educate our Mom2Be about our unique, multi-brand environment
Embody a brand culture that engages and excites the team and our Mom2Be
Uphold visual and operational excellence. Empower team to make store based decisions that meet Company expectations and will support overall client experience
Minimum of 5 years of retail management experience in a high volume store or multi-unit management required. Specialty or fashion apparel experience preferred
Ability to understand the importance of optimizing payroll, creating and effective schedule based on high traffic business timeframes

127

General Manager Resume Examples & Samples

Develop leaders across all levels of the organization--this is a critical component of our continued success and growth. Leadership at Stitch Fix is not a “title” or “role”, it’s a way of being. The leadership traits are behaviors that grow our culture and create our future. We look for and develop these fundamental traits in all employees; and we expect you to lead the way, have a strong vision and unrelenting expectations on leadership capabilities for your team
Be an inspiring leader--identify individual strengths and development opportunities across all levels; encourage team members to take on exciting projects and drive warehouse performance through continued learning of what motivates and inspires your team
Attract and hire top talent--Partner with the People & Culture team to develop a strategic vision and talent plan for attracting, hiring and developing talent to meet your org’s talent goals (including hiring full-time and /or temp staff). Be an active player in identifying and assessing talent. Tap into your rich professional network to attract talent to your organization
Empower and support your team--Identify issues or missing resources that are negatively impacting employee productivity or morale, and follow through to address them
Integrity--build your team to support our company vision and to meet the demands of rapid growth and changing objectives
Partnership--communicate effectively with all levels, from new warehouse associates to senior members of management and cross-functional partners, and set the same expectations with all members of your team
Innovation--promote a culture of continuous improvement and empower associates to propose and implement solutions to decrease costs and improve efficiency
Responsibility--oversee training and onboarding to ensure proper processes and best practices are consistently documented, communicated, and adopted
Be a champion for a fun and unique warehouse culture--we are lucky to have a diverse, creative, and fun workforce; you will help maintain our awesome environment!

128

General Manager Resume Examples & Samples

Lead by example & create an environment and a team that consistently delivers transformational customer experiences
Create, model and manage a highly productive selling environment by providing consistent training & coaching
Ensure visual merchandising and maintenance standards are met at all times

129

General Manager Resume Examples & Samples

FP Senior Level General Manager to lead business/P&L of FordPass’s Mobility & Experience Journeys. Create, grow, and lead in a startup environment—with the springboard of proven business opportunities across the Mobility & Journey landscape
Responsible for prioritization and creating business and operating plans for each mobility and experience in FordPass culminating in a business plan for FordPass digital business
Work with a cross-functional team - including Marketing, Finance, IT, Product Development, Apps to create plans that transform the Connected Customer Experience
Expansive responsibility for all aspects of key FP Experience Journeys business line including product strategy, technology alliances, marketing, positioning, sales strategy, channel development, and services development

130

General Manager Resume Examples & Samples

Develop sales objectives including sales volume, cost of sales, and revenue growth for the region
Full sales P&L responsibilities for region including customer acquisition, customer retention and customer satisfaction
Lead, manage and train field sales and account management executives in developing and closing new revenue opportunities in application implementation and management, infrastructure services, hosting, content delivery, and cloud computing services
Develop multiple channels to market to expand current direct sales reach
Take leadership role in pricing, solution architecting, risk identification and management, and competitive assessment areas
Work within company guidelines to oversee appropriate pricing, service level, and legal terms with customers
Foster and develop increased awareness of the company’s product and service offerings within the industry, channel partners, and professional networking groups

131

General Manager Resume Examples & Samples

Maintain staffing and scheduling requirement
Respond to requests of client, campus community, DM, RVP, and Corporate Staff
Implement training and development of employees and Human Resources policies and procedures, as applicable
Assume responsibility for utilization of computerized management systems
Participate in a school committee or group outside of Facility Manager responsibilities
Strong financial analysis skills and P&L accountability and/or contract-managed service experience is preferred

132

General Manager Resume Examples & Samples

Responsible for Local, Interconnect, National Media sales; Political, and SportsTime Ohio
Responsible for the daily management of account executives, local sales managers, administrative support personnel, and production department
Supervise, interview/hire, train, schedule, motivate, evaluate and conduct disciplinary actions
Prepare budgets, re-estimates and long-range plans
Responsible for the maximization of cash flow through aggressive revenue production and cost efficient expense management
Develop advertising policies, pricing and promotions consistent with TWC policies and procedures and National/Local laws and regulations
Oversee the preparation of research and demographic analysis used to maximize local, regional and national sales efforts
Develop and maintain positive, productive working relationship with Marketing, Community Relations, and Master Control departments
Develop and maintain positive, productive working relationship with Finance and Operations
Develop and maintain positive, productive working relationship with Division Cable partners
Maintain high level of visibility and professionalism in the community and with clients

133

General Manager Resume Examples & Samples

Oversees and manages all aspects of the day-to-day operations of the manufacturing facility, including finance; budget planning; personnel, contract negotiation with commercial clients; compliance to corporate policies; SOPs; SLAs; and local, state, and federal regulations. Oversees the effectiveness and efficiency of the manufacturing facility, including staffing, scheduling, safety, equipment and budget concerns
Coordinates production efforts by establishing goals and performance objectives. Supports staff with human resources management and administrative issues. Conducts regular meetings with management personnel. Directs, monitors, and assists management staff with developing organizational skills. Completes annual appraisals for direct reports
With support from National Sales and Regional Operations, leads the local sales and marketing efforts for the manufacturing facility, including the following: sales lead generation and qualification, new-prospect solicitation, proposal generation, cost estimates, determination of credit worthiness and payment terms for new customers (with the assistance of finance), and aids in the collection process when required
Responsible for the budget, capital planning, and expenditures. Analyzes and forecasts changes, etc
Develops internal and external communications regarding policy and procedures, and provides reports as appropriate
5 years industry experience with at least 3 years management level
Problem solving, Presentations skills, Interpersonal skills, Analytical Ability, Written communications, Confidentiality, Ability to work independently and meet deadlines are all key skills and abilities needed in this role

134

General Manager Resume Examples & Samples

This position typically supervises a number of exempt and non-exempt positions
Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
Responsible for meeting staffing levels and budget targets for each event
Generate Operations costs flash report following each event
Work with all other departments to help fulfill needed requirements
Advance each show with tour security directors and fulfill tour security requirements
On site for each event prior to load in and until load out
Ten to fifteen years comparable business management work experience including previous supervisory role
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

135

General Manager Resume Examples & Samples

Manage inventory levels daily and participate in monthly inventory procedures
Responsible for banquet execution and management within the food court, Bar area, and BBQ/patio
Weddings management in the summer
Minimum 1 year Bar experience required
Colorado driver's license

136

General Manager Resume Examples & Samples

Leadership/Managerial Skills
Tech support background preferable
Strategic Thinking/ Strong Analytical Skills
Should have Team handling & Customer Handling experience
Should be able to handle targets and pressure

137

General Manager Resume Examples & Samples

Ticket sales (including club and sky box sales)
Sponsorships
Stadium Events and Rentals
Food and Beverage
Ability to develop and manage an operating budget
Superior communication skills and exceptional customer service
Strong sales skills and the ability to lead an sales & customer service organization
The ability to lead others to achieve while teaching them the why’s and how
Previous ticket sales and or sports sponsorship management in a professional sports setting
Proficiency with MS Word, Excel, PowerPoint, Outlook, and the internet
Familiarity with computerized ticketing systems
The ability to work long hours, including weekends and holidays

138

General Manager Resume Examples & Samples

Directs and coordinates all phases of Exchange activities and associates' efforts toward maximum responsiveness to the Navy Exchange Program mission and requirements
Ensures maximum and full utilization of all facilities, equipment, cash and associates
Responsible for achieving sales and profit objectives of the NEXCOM business strategy, basic policies and programs. Reviews and analyzes operational reports to ensure that goals set for each operational department are achieved; initiates corrective action when goals are not met
Supervises operation through subordinate supervisory staff. Approves leave and vacation; enforces work rules, establishes internal operating policies and procedures and initiates programs or projects to serve mission needs. Ensures that a continuing program of training in all areas is carried out. Interviews and selects associates, completes performance appraisals. Reviews proposed disciplinary actions and resolves grievances and complaints
Ensures through subordinate managers the implementation, administration, and coordination of all phases of the Exchange security, safety, and fire protection/prevention programs
Responsible, through subordinate managers, for the custody, protection, and accountability of Exchange property and funds
Reports directly to the Commanding Officer who provides broad general direction. Recommendations, comments and resolutions are reviewed for adherence to established policies and for assurance that objectives are met. Work performance is reviewed and evaluated on the basis of overall results in meeting planned objectives and the improvement in operating results of the exchange
Requires Secret (S) Security Clearance

139

General Manager Resume Examples & Samples

Will oversee the operations of all Athletics Premium Facilities, including but not limited to Blue Devil Tower at Brooks Field at Wallace Wade Stadium and the Champions Club at Cameron Indoor Stadium
Will serve as the athletics department liaison to Colonnade/Blue Devil Hospitality, Premium Catering Services and Athletics Facilities/Game Operations
Will be responsible for the game-day management of each premium facility
Will determine fiscal requirements and prepare budgetary recommendations; monitor, verify and reconcile expenditure of budgeted funds
Will be responsible for the overall marketing, sales and promotion of the Duke Athletics Premium Rental Facilities

140

General Manager Resume Examples & Samples

Creating annual budget, forecasting, controlling costs, and adhering to the budget
Training and developing staff to work as a team - cooperation between entire outlet
Work as a team with other departments
Work closely with other departments, creating/improving ways to grow revenue
Provide high levels of guest service
Ability to work independently, fact find to make appropriate decisions
Maintaining high restaurant ratings
Create and maintain a productive work environment
Follow company policies and guidelines
Align with and support the company goals and values
Manage team to company goals and values

141

General Manager Resume Examples & Samples

A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence
Personal style: high level of energy, creativity, intellectual integrity, openness, directness and resiliency is essential
Ability to quickly establish strong credibility with team members and external resources
A performance orientation and strategic mindset
Creative, with a strong touch for product
Management experience in a similar role within luxury fashion
Confident strong leader, innovative with visionary business sense and style
Sound analytical and organisational skills
Fluent in English, other languages a plus

142

General Manager Resume Examples & Samples

S a bachelor's degree in one of the following: Institutions Management, Food and Nutrition, Business Administration or other related field, plus a minimum of 4 year's relevant experience
Developing and engaging Front Line Managers to successfully support business needs is essential to being an effective leader
The ability to take initiative and make decisions based off information provided and changing demands is an essential capability to be successful in this role

143

General Manager Resume Examples & Samples

Managing day-to-day operations, maintaining quality and productivity standards, plant financial performance, budgeting, capital submissions, and management of direct reports (Press and Packaging Managers)
Local plate production, printing and packaging, customer service, and support of the USCP teams for the Greenville News and Asheville Citizen Times
Ensuring adherence to corporate mandates/directives, suggesting and gaining approval of standard operating procedures (SOPs), implementation of SOPs & service-level agreements (SLAs), safety, environmental and OSHA compliance
Managing the printing and packaging plant — consisting of a single wide Community press and two insert lines meeting or exceeding performance standards and achieving established deadlines
Managing direct reports at the department level and indirect reports at the shift manager and supervisory levels. This position and/or the GM’s direct reports may be asked to provide support and will serve as the primary liaison to local publishers
Ensuring all production equipment is maintained, serviced, and systems up to date and compliant
Exercise a fundamental willingness to learn; identify imaginative and resourceful solutions to problems; seek continuous improvement and explores creative solutions
Undergraduate degree or related experience. At least 10-years’ experience in a production environment; or a combination of education and experience equivalent to 10 years with at least five of those years in production management
Proficient in use of PC and software including the Microsoft Office Suite
Mechanical skills foundation and direct press experience preferred

144

General Manager Resume Examples & Samples

Provide strong personal leadership and lead by example to create a cohesive winning
Team focused on delivering exemplary performance to customers
Guide and coach the operations teams and support departments to ensure maximum
Performance on cost, productivity, customer service, and profitability
Actively manage the overall P&L and meet agreed upon Corporate targets
Work with the Sales organization to enhance existing partnerships and develop new
Customer relationships to provide value added services and increase site revenues and
Conduct reviews, productivity and ROI analysis against operating plans to generate
Constant improvement
Champion key projects for process improvements such as reduced cycle times and
Improved material/inventory management
Identify and analyze strategic initiatives for major business performance improvement
Actively lead Talent Management and succession planning
Determine and control staffing levels
Work closely with the Regional and Corporate teams to ensure the Site is aligned with
Any overall changes in corporate strategic priorities or goals
Master's Degree or equivalent in Business or Operations
Minimum of ten years of progressive relevant experience, preferably in an MNC
Environment, managing electronics based production or MRO facilities
Sound experience working in the production/manufacturing operations within the
Electrical engineering industry
Demonstrated success in obtaining results through effective personal leadership,
Planning, communication, and effective resource management
Experience managing a significant budget and/or P&L responsibility
Experience managing in an EMS/ODM or 3PL environment would be extremely
Useful: managing external customers
Good coaching & facilitation skills
Excellent communication skills in writing and verbally
Must be available to travel to Mexico daily

145

General Manager Resume Examples & Samples

As a General Manager you will plan, direct and control multiple services including Concessions, Premium Services (Catering) and Retail, to meet operating and financial goals, client objectives and customer needs
The General Manager will have daily interaction with multiple client groups and these client's customers and/or employees
Recruitment and development of new and existing managers - management team includes a seasoned/professional group of 30 managers
Execute business plans to ensure successful concessions, bar and catering operations
Responsible for oversight of high profile, high volume services to meet operating and financial goals, client objectives and customer needs
Progressive Experience in managing a high volume food and beverage facility, preferably in the S&E industry
Prior experience managing food and beverage and retail operations preferred

146

General Manager Resume Examples & Samples

Prepares and/or reviews the annual jurisdictional forms and filings as required
Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and JLL guidelines
Oversees tenant improvement construction projects
Works with accounting to manage the accounting process and directs on-site bookkeeping functions and collection process
Assists Chief Engineer in meeting the assigned criteria within the Operations Audit. Assures compliance with Management Audit with the assistance of the Property Administrator. Assures compliance with Jones Lang LaSalle policies, procedures and standard practices

147

General Manager Resume Examples & Samples

The Brand Marketing person should have 10+ years of brand management, campaign management & marketing experience with a good understanding of the B2C space
Should have a grounding in digital marketing and have run integrated online & offline campaigns
Understanding of audience profiling, targeting, behaviours and user experiences
Demonstrated track record of leading consumer marketing initiatives, brand launches, brand management, advertising & communication, events
Demonstrated ability to work with CRM systems, processes, design, analytics & measurement
Ability to plan & deliver brand marketing plans across a range of platforms: traditional, web, mobile/SMS, email, search, social, etc
Ability to drive tangible outcomes & insights via media engagement – analytics, reports, trends, behaviours, etc
Financial planning, budgeting, seasonality monitoring
Proven ability to work with, manage and deliver the best from vendors – defining agency contracts, SLAs and performance measures

148

General Manager Resume Examples & Samples

Oversight, management and leadership of the on-site tournament office team
Work with sales team to grow revenue through new business opportunities
Grow existing sponsor relationships
Develop a strong relationship with Riviera Country Club (RCC) management and act as liaison for the TWF teams to interact with key RCC staff
Support the TWF tournament departments with title sponsor activation efforts
Expand the tournament’s reach and audience segments in the Los Angeles area by developing and executing new programs
Cultivate relationships with nearby municipalities, key community officials and civic leaders to advance the tournament and expand TWF's presence in the community
Assist TWF management with budget forecasting and P&L management
Bachelor’s degree from accredited four-year higher education University
Knowledge of and relationships within the Los Angeles market a must
Highly organized, detail-oriented and a team player

149

Senior General Manager Resume Examples & Samples

Monitor revenue and expenses report on a daily basis
Manage budget by planning, forecasting, and monitoring revenue for each department
Review monthly reconciliation and non-revenue budgets
Monitor supplies and expenses for each department
Calculate payroll data and cost of goods
Responsible for the following Business Plans
Travel to secondary clubs weekly to perform weekly business reviews
Ensure the General Managers and their staff are providing the highest level of customer service
Work closely with Category Leads to coordinate national program initiatives
Review Profit and Loss statements weekly with General Managers of secondary clubs
Ensure financial expectations are met at secondary clubs including but not limited to planning, forecasting, monitoring, and reviewing budgets, monitoring supplies and payroll, and reviewing business plans
Prepare content for quarterly business reviews
Attend yearly budget summit
Mentor General Managers to ensure continuous growth through training, developing, direction, performance assessment, and feedback
Create alignment amongst clubs by communicating strategy and objectives
Provide effective individual performance evaluations and recognition programs/awards for General Managers
Coordinate disciplinary actions and terminations with Human Resources Director for secondary clubs including PIPs and PMPs
Attend Area Director staff meetings
5+ years experience managing profit & loss (P&L) statements/revenue/EBITDA budget
Experience in hospitality, fitness, and/or retail industries
Experience providing customer service and dealing with customer concerns
Sales or fitness management experience highly preferred
Track record of success in a performance-driven work culture
Experience interviewing and hiring department managers and front line team members

150

General Manager Resume Examples & Samples

Strong Sales & Marketing background with the ability to drive group business
Successful leadership experience with a large, full service hotel
Good understanding and involvement with revenue management strategies
A strong understanding of P&L statements and the ability to react with impactful strategies
Focus upon providing an exceptional level of service and exceeding guest expectations
Effective executive team leadership
Working closely with corporate support divisions and the ability to communicate effectively and be responsive at all levels
Experience interacting with resort home owner associations, including involvement with board meetings and general home owner relations
Familiarity with the Marriott Brand and Vail Resorts
The ability to strategically leverage relationships with Vail Resorts and Marriott
The ability to work with Marriott to ensure compliance with their brand standards and deliver the Marriott Brand experience to guests
Fostering excellent working relationships with the hotel ownership group and being responsive to their needs
The position typically requires a college degree and / or MBA and at least 5 years large full service hotel / property management experience as a senior leader

151

Unassigned General Manager Resume Examples & Samples

Ensures compliance within store to the district-wide operating strategy that includes all relevant people, operations, merchandising and financial aspects of our business
Monitors shortage action plans to minimize shrink and achieve shrinkage goal
Collaborates with the DM on area stores sales, payroll and operating budgets
Develops ,implements and maintains a Positive Work Environment plan based upon EOS and other employee feedback including area-wide recognition
Assures timely resolution to employee concerns and customer disputes

152

Senior General Manager Resume Examples & Samples

Staff responsibility: setting staff numbers, posting, hiring, training, motivating, coaching, discipline and developing staff experiences and training throughout the season. Coordinate snow removal and storage/cleaning of outlet. Scheduling, labor analysis. Communicating to staff and responding to staff issues
Guest responsibility: address guest concerns in a timely fashion, enforce and enhance guest service training and education, provide an exceptional experience to all guests. Actively pursues GX (market research) targets and responds to trends
General responsibility: costing/pricing of menus, development of new items, analysis of product and sales, inventory, ordering, payroll, closing duties, safe counts/maintenance, working with Maintenance dept on projects and priorities, close work with other departments and within outlet. Floor Supervision during peak times, coordination with other departments (Lift Maintenance, Operations, mountain Operations, ticket sales, conference services, etc) to ensure a smooth operation
Payroll, inventory, ordering, menu development, marketing and promotion, ceremony setting, coordinating with sales/Conference Center/vendors/bride-grooms/etc. This position may be required to operate a company vehicle in the summer, and will need to pass a driving test and MVR check
5 years previous work experience in F&B – strong preference given to experience within Vail Resorts
3 years of F&B supervisory experience
ServSafe Manager Certification
TIPS Certification
Proficient with MS Office (Word/Excel/Outlook)

153

General Manager Resume Examples & Samples

Maintains and grows membership and/or customer base by promptly handling member and guest concerns and issues
Ensures open communication and high visibility to members and guests by conducting daily walk-through of club
Generates revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Manages budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing A/P batches to verify available discounts and examine invoices; reviewing A/R report and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis
Manages staff by training, directing, supervising, evaluating and implementing corrective action when required
Conducts weekly department head and bi-monthly co-worker meetings
Acts as a role model for all employees by demonstrating behavior and work ethic expected of all AGC employees and implementing all HR Administrative duties
Manages facilities by working closely with Superintendent, F&B Director and all other department heads to ensure compliance with AGC standards
Models and reinforces “ACE Service Absolutes”, by acknowledging, greeting and thanking all members and guests
Following safety guidelines, conducts regular safety meetings, monitors cash handling procedures and thoroughly investigates all security concerns
4-year College Degree preferred (emphasis in business management or hospitality management preferred, advanced degree preferred)
Minimum of 5 years management experience required; golf/hospitality/service industry experience preferred
Proven ability managing P&Ls and developing and managing budgets
Solid understanding of accounting/finance in a business environment
Proficient in computer software including Microsoft Word, Excel, PowerPoint and Microsoft Outlook
Solid time management, organization and prioritization skills
Excellent communication skills, leadership skills, the ability to develop employees and foster a team environment

154

General Manager Resume Examples & Samples

10 years sales experience with an educational services company
5 years management and staff development experience
Knowledge of contracting, negotiating, and change management
Knowledge of structuring sales quota goals and revenue expectations
Proven success in consistently exceeding sales targets
Must be a strategic sales thinker with an outstanding record of executing sales plans
Considerable travel is required
B.A/B.S Degree, Master's Degree is preferred

155

Senior General Manager Resume Examples & Samples

Associates or Bachelor degree required and advanced degree a plus
Industry accreditation and/or designation a plus, and obtain the required real estate license within your jurisdiction (i.e. a salesperson license or a property management license within six (6) months of hiring) if not already licensed
Minimum of three (3) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration
Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume
Ability and respond to interpret a variety of instructions furnished in written, oral, diagram or schedule form

156

General Manager Resume Examples & Samples

Responsible for financial performance of daily operations including cost of sales & labor, budget development and analysis of financial information
Investigate and resolve guest complaints, address guest concerns in a timely fashion, enforce and enhance guest service training and education, provide an exceptional experience to all guests. Actively pursues GX (market research) targets and responds to trends
Costing/pricing of menus, development of new items, analysis of product and sales, inventory, ordering, working with maintenance dept. on projects and priorities, floor supervision during peak times, coordination with other departments to ensure a smooth operation
Responsible for banquet execution and management within the food court and bar area
Minimum 1 year Bar Experience preferred
Experience with Coupa purchasing software, InfoGenesis and PeopleSoft preferred
Previous experience assisting in the opening of newly constructed restaurant including problem solving, organization and ensuring objectives are met.- preferred

157

General Manager Resume Examples & Samples

Implement the approved strategic asset plan for the property. Has primary responsibility for the day-to-day operation of the property to assure that all site operations are in compliance with established policies and procedures, management agreement, and are consistent with the client’s overall objectives
Prepare annual budget, monthly financial variance reports, operations analysis reports for the client and that all reports are reviewed and approved by the Director
Conduct formal site inspections at least monthly in compliance with established standard operating policies and procedures
Monitor and enforce the terms of all lease agreements, the billing and payment of rents in compliance with leases. Responsibilities include all aspects of lease administration
Primary responsibility for controlling the procurement and expenditure processing
Ensure adherence to the approved budget with primary responsibility for variance reporting, forecast cash flow of property, review real estate tax assessments, and file required municipal reports
Ensure regulatory compliance and effective management of risk and liability for both C&W and client
Establish and maintain open relationships with tenants ensuring that all services and needs are met within service level agreements
Oversee completion of project and capital improvements consistent with local codes to ensure timely completion within planned budget
Hire, train, and supervise a qualified engineering, management and maintenance staff to promote efficient and cost-effective operation. Responsible for employee administration, including performance management, salary reviews, setting goals and motivating subordinates to meet goals
Participate in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost all in compliance with C&W values, standards and guidelines for business conduct
Support and provide leadership in a commitment to achieve C&W’s vision and mission and extol its values in the day-to-day conduct of business. Establish and be consistent in the application of expectations of appropriate professional behavior to ensure that the values of the firm or exhibited by the actions of the staff
College degree plus RPA or CPM designation preferred in addition to degree
A minimum of 10 years of experience in Property/Facility Management with a minimum of 5 years at the level of Senior Manager or other similar capacity with experience in leasing, construction, engineering and all facets of property operation and management
Highly organized with superior verbal, written and presentation skills. Ability to function within various disciplines (i.e., construction, information systems, and accounting)
Proven ability to effectively manage and lead cross functional teams to achieve a common goal

158

General Manager Resume Examples & Samples

Demonstrated ability to deliver results
Basic business acumen skills
Strong planning and prioritization skills

159

General Manager Resume Examples & Samples

Business growth initiatives and strategic growth plan including development
Exceed financial, quality, cost and delivery performance levels
Ensure compliance to Export, Ethics and EH&S policies and processes
Develop, coordinate, lead and execute daily delivery plans
Develop and implement process controls
Employ ACE to all functions to achieve business goals such as: margin improvement, inventory reduction, increased customer satisfaction and safety
Own customer satisfaction for all products and services
Champions the organization’s culture and fosters a high performing organization
Prepares and presents business performance status to senior management utilizing financial metrics, key performance indicators and objective-based planning

160

General Manager Resume Examples & Samples

The KSA team of Learning Consultants covers the educational markets of Higher Education, K-12 Schools & ELT, and Professional. Must lead the sales team to maintain existing business and grow and develop new business of McGraw Hill Education online and technology products
Cost control and Compliance Management within KSA. Must ensure compliance at all times with all local Regulations concerning the entire KSA operation, and with all and any conditions binding on the Company in terms of any licenses, registrations, permits, and approvals
Defines goals and key performance indicators for each member of the team and ensure effective implementation of performance management process
Develops talent within the team by providing guidance and coaching to achieve the defined goals
Manage learning consultants to ensure that their business plans and daily activities are focused around key business growth opportunities and service activities
Track and monitor learning consultant activity through verbal and written reports and SFDC to ensure their focus is on taking market share, and maximizing business development opportunities
Work closely with Product Portfolio and Marketing teams to ensure the needs of KSA are met
Investigate Competitor activities, publications and related marketing events
Bachelor’s degree or MBA from a reputed university is essential
15-20 years of overall experience, in Sales/Business development, general management , operations in education or technology industry
Prior experience in the education market which includes and not limited to working with higher education, schools and professional learning environment
Excellent communication skills in both English and Arabic
Must possess a strong entrepreneurial spirit with a results-driven attitude and has a proven track record of profitability and growing business, by maintaining highest levels of ethics and integrity
Exceptional leadership and negotiation skills. Should be able to influence people and foster strong relationships with key internal and external stakeholders at all levels
Intellectually strong with solid strategic and financial acumen. Has the ability to effectively juggle the, operational, leadership and commercial demands of the organization

161

General Manager Resume Examples & Samples

Provide superior service to all customers at all times
Embody and lead with the Vail Mission and Values
Plan, supervise and coordinate the daily operations of Food & Beverage outlet
Exercise managerial authority over restaurant and bar. Implement training manuals and supervise training of employees. Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules
Manage and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc
Order, receive, and maintain an appropriate inventory of front of the house food and supplies; which may include coordinating the transportation of goods
Ensure that applicable health and safety procedures and regulations are followed
Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc
Manage and assist with the processing of daily receipts
Supervise Farmers Market and base area summer concerts
Monitor food and service to ensure that appropriate quality standards are maintained
Monitor daily liquor counts and verify accuracy through POS system
Confer regularly with the Food & Beverage Director and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc. Attend staff meetings
College degree together with 3-4 years previous food & beverage management experience, or a combination of education and experience from which a comparable amount of knowledge is acquired
Broad, basic knowledge and skills related to restaurant operations, including experience in ordering, inventory control, staff scheduling, cash reports and similar administrative or management functions
Good administrative, math and supervisory skills. Must have previous supervisory and budget administration experience
Experience working with a variety of commercial food service equipment
Ability to deal effectively with customers and other Company personnel
Basic knowledge of relevant health and safety regulations and procedures

162

General Manager Resume Examples & Samples

Master's degree in Supply Chain related field or MBA required. A bachelor's degree combined with 8+ years of experience may be considered. Certifications and/or training in process improvement platforms (Six Sigma/Lean) is required
Minimum of eight years of experience in international logistics operations. The candidate is required to have comprehensive experience in working in international logistics preferably with a freight forwarder/trucking in addition to supply chain and retail organization(s)
Four years of experience with Supply Chain systems including but not limited to PkMS, GT Nexus, Reddwerks, Qlikview, Crystal, Microsoft AX, Labor Management Systems, Sharepoint and Supply Chain Guru
Solid problem solving skills, ability to analyze complex data, identify core issues, investigate, evaluate and reach appropriate conclusions/solutions
Ability to negotiate, implement and manage ocean contracts, driving cost out while improving service
Capability to be strategic in planning while also driving the tactical execution of the international operation
Leadership skill/experience and the ability to be a member of the larger team
Six sigma certification is desired, not required

163

General Manager Resume Examples & Samples

Directly supervises employees reporting to the assigned buildings
Establishes written goals and objectives for direct reports and conducts periodic formal and informal performance evaluations
Inspects facilities and equipment to determine extent of service and equipment required
Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager
Assists Chief Engineer in meeting the assigned criteria within the Operations Audit
Assures compliance with Management Audit with the assistance of the Property Administrator
Assures compliance with Jones Lang LaSalle policies, procedures and standard practices
Bachelor degree required; Advanced degree preferred
Minimum of seven (7) years’ commercial real estate experience in property management
Minimum of five (5) years’ experience managing a team of people
Competencies: Manage a profitable P&L, Client facing, perform the functions of leasing management, ability to lead a multi-disciplinary team including PA/TSC, Chief Engineer other
Skills Required: Business, Financial, and Accounting Acumen, Communication, Leadership, Project management, and Technology Skills (Microsoft Office Suite)

164

General Manager Resume Examples & Samples

Responsible for prospecting, SELLING, cultivating and maintaining sponsorships, advertising and corporate partnerships for the university and its facilities -Responsible for selling event sponsorships for all events -Responsible for achieving established sales goals and budgets as set by management -Responsible for making cold calls & presentations for the property -Responsible for overseeing, coordinating corporate partnership fulfillment and activation -Responsible for servicing all corporate sponsorships through various means including direct contact, newsletters, corporate partner gatherings, etc. -Responsible for creating new client initiatives to better serve the corporate partners -Responsible for the design of sales proposals and presentations for potential corporate partners -Responsible for creation/implementation of new ideas/opportunities that drive revenue -Work with the marketing department on opportunities to cross sell corporate partners -Responsible for tracking prospective sales and inventory throughout the season -Responsible for working and attending events and promotions -Responsible for cultivating and building a good working relationship with different personnel and departments within the university system
Do not apply if you feel at all entitled
PASSION FOR THE PRODUCT YOU ARE SELLING – COLLEGE ATHLETICS
An eagerness to want to grow with a small company
Experience in some capacity of college athletics
Passion for college athletics beyond being a “sports fan”
Curiosity of college athletics and the pursuit to always learn new things
Hard, yet smart worker
Good Attitude – No Negative Nancys or Debbie Downers- no time for that
Open to rejection (from sales calls)
A clean personal Facebook and Twitter account (no beer pong pictures!
Self-Starter (tell us what you are working on instead of us telling you what to work on)
Proficiency with data processing and MS Office applications
Knowledge of social media platforms
Ability to work nights, all events, weekends and holidays as required
Preferably proficient in Photoshop, InDesign or like programs
Believe or Willing to Believe in the Core Values of Peak Sports

165

General Manager Resume Examples & Samples

Increase sales by coaching, training, motivating and inspiring the team to ensure customers receive Legendary Customer Service. This is done through morning meetings, monthly all-store meetings, and weekly management meetings, and additional training
Maintain profitability by managing payroll, donations, small advertising expenditures, markdowns, staffing levels and productivity
Ability to maintain overall function of the store by ensuring compliance of a firearms sales department and working with the various managers to continually improve operationally and grow our business
Partner with Field HR to establish and execute Retail strategies throughout all retail locations. Assess resources to include human capital and monitor progress and adjust as needed. Maintain Human Resource partnerships by setting expectations for Outfitter development, effectively manage performance and execute effective succession plans for Retail Outfitters providing coaching, direction, and leadership
Facilitator of change and new program implementation by effectively managing the change curve thru communicating new direction from corporate level by explanation, clarification and implementation of new programs to gain efficiencies, increase sales and grow profits
Ability to communicate effectively, coach and train Outfitters for growth and develop company bench strength. Support Retail growth by executing process communications and assembling teams to support the retail strategy

166

General Manager Resume Examples & Samples

General Manager reports directly to the District Manager
Optimize financial performance, process accuracy and productivity by conducting operational audits and ensuring a high level of execution and compliance
Prepare and manage business plans and contingency plans, which establish operational goals and predictable outcomes
Drive operational efficiencies, labor/scheduling productivity
Provide overall direction and control to a large/complex 3-shift operation to achieve operating and financial goals
Responsible for the training, development and performance management of all personnel, operations managers and associates
To be considered for this role, candidate ideally holds an undergraduate 4-year degree from an accredited university/college
Candidates must also possess at least 7 years of experience in financial control, and FLM experience in a contract management service provider or client centric setting
P&L management experience in the facilities industry is required

167

General Manager Resume Examples & Samples

Strong understanding of banking practices, associated risk practices including regulations and obligations
Strong analytical skills particularly to decompose and prioritise information applying a risk and control focus
Proven ability to communicate constructively in challenging or sensitive situations and create consensus and influence behavioural change
Demonstrated ability to coach and retain highly skilled employees and evidence of building a high performance team

168

General Manager Resume Examples & Samples

Drive results by developing and execute the station’s strategic and operating plans, achieve EBITDA goals consistent with Tribune Broadcasting financial and operating guidelines
Executive branding strategies across all platforms to ensure audience, ratings and revenue growth
Provide for recruitment, management and development of a leadership team and staff, organized to optimize individual and team capabilities, within an environment that demonstrates strong leadership and opportunities for advancement
Employ purposeful change management strategies to ensure innovation in structure and consent of all departments
Provide a system of controls to ensure that FCC regulations are followed, financial management, operating budgets, capital spending plans and other financial systems are within company guidelines and objectives
Develop, identify and execute new business, revenue and community opportunities to provide for the growth and development of the Company. Cultivate relationships with major advertisers and community leaders to represent the station in the local market
Make regular reports to the President/Broadcast Media, COO/Broadcast Media, President and Chief Executive Officer and to Tribune Broadcasting executives on matters requiring their action
Bachelor’s degree in business administration, finance, broadcast/entertainment/communications or a related field and have equivalent related experience. Advanced degree preferred
Thorough understanding of the television industry and the role and jurisdiction of the Federal Communication Commission
Management skills necessary to manager a diverse organization of over 200 full-time/part-time employees. Leadership ability to represent the Company in public for diverse audiences
Typically requires 15 or more years of experience in progressively responsible television management positions, preferably in a major market
Must be will to work in Indianapolis, IN
Must be willing to submit to a background investigation and have unrestricted work authorization to work in the United States

169

General Manager Resume Examples & Samples

Implement the approved strategic asset plan for the properties. Has primary responsibility for the day-to-day operation of the properties to assure that all site operations are in compliance with established policies and procedures, management agreement, and are consistent with the client’s overall objectives
Prepare annual budget, monthly financial variance reports, operations analysis reports for the client and that all reports are reviewed and approved by the responsible Portfolio Manager
Conduct formal site inspections at least monthly in compliance with established standard operating policies and
Bears primary responsibility for creation and maintenance of all site specific documentation including, but not
Establish and maintain open relationships with occupants ensuring that all services and needs are met within
Four-year Bachelor's degree required preferably in mechanical engineering or architecture
A minimum of 7 years of experience in Property/Facility Management with a minimum of 5 years at the level of

170

General Manager Resume Examples & Samples

At least 5+ years of experience in retail and personnel management
Strong knowledge of hiring, training, performance management, and employee development best practices
Capacity to maintain a high level of professionalism, discretion, and tact at all times
Outstanding prioritization, organizational, and interpersonal skills
Organized, personable, and adaptable
Ability and willingness to work a flexible schedule; including weekends

171

General Manager Resume Examples & Samples

Provide Product Management Leadership to drive profitable growth in in Europe and MEAT
Identify verticals / market segments and geographies where the Current offering can deliver significant growth
In close cooperation with Technology, SW, Marketing and Commercial develop solutions to address customer pain points and needs
Identify future opportunities in the digital marketplace, influence product and SW development strategy in order to commercialize on these opportunities
Lead the product / system / solution development strategy, ensure that our internal systems and processes are quick and nimble, effective in a short cycle business environment
Lead the Product Management team in performing market analysis, competitive assessment, customer/market segmentation to identify key areas of focus for growth
Lead dynamic, cross-functional teams to meet internal product line business commitments and customer expectations in the marketplace
Own and execute Marketing deliverables to support product launches and customer communication
Minimum Degree in a relevant field or equivalent knowledge and experience
Significant years of Product Management and/or Marketing Leadership with a Technical Product Line
Experience in lighting markets, LED Knowledge
Demonstrated ability to develop deep understanding of both SW and HW systems
Demonstrated ability to grasp technical landscape, strong technical acumen
Requires strong communication skills and cross functional breadth to provide strong leadership and direction to product teams
Strong analytical and statistical data-driven skills. Must be able to develop and present new product business cases, cost/benefit analysis, economic modeling, and resourcing plans
Must be able to energize teams at all levels of the organization and effectively balance multiple initiatives
Requires high energy, assertiveness, and self-motivated individual to work in a fast paced environment with limited direction
MBA or its equivalent
Extensive years of Product Management and/or Marketing Leadership with a Technical Product Line…Controls/Software would be a plus
Experience in the energy management, building automation, smart cites field
Understanding controls / sensor applications a plus
Some years in business development, IP and/or business integration experience

172

General Manager Resume Examples & Samples

Planning and Control (Unit)
Ensure all systems are maintained
Ensure all statutory (including licensing) requirements are discharged, conforming to all Health & Safety procedures including any new legislation
To act as DPS to the venue
Liaise in setting budgets
To maximise the events diary and assist in expanding the commercial viability of the venue
Continually review systems for suitability and potential upgrading
Ensure that budget reports (show) are compiled and disseminated within 48 hours (where possible) of event completion
Ensure monthly forecasts are completed on time and accurately reflect current and future diary activity
Staff Management
Ensure Department Heads work as a team and all departments are staffed within budget
Ensure that all staff are trained as required and where possible plan for adequate succession management
Ensure that annual appraisals and staff files are maintained for all full time staff
Ensure that all staff within your control are managed to the standards as laid out in their job descriptions
Liaise with the accounts function and stock takers where appropriate
Carry out ad hoc duties as required from time to time and any other duties that are deemed reasonable
Ensure a smooth flow of information both internally and externally
Represent the company as required at functions and events ensuring that topics and agendas are reported
Liaise with all sub-contracted staff and groups to ensure the venue and AMG receive best practice and service
Level of staff performance, motivation and morale within the venue
Succession planning and development of staff
Commercial expansion of Venue diary
Statutory matters (including licensing) being effectively discharged
Live and club music venue management
Knowledge of stocktaking procedures
Understanding of H&S, risk assessment and licensing issues for events
Experience of working with event promoters both local and nationally
Ability to manage situations with tact and diplomacy
Shows confidence in dealing with wide ranging types of situations
Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Years Eve

173

General Manager Resume Examples & Samples

Meet or exceed all assigned quotas for sales, related applications and components
Cultivate, create and lead a high performance Team of local Country General Managers
Develop business funnel/pipeline and ensure proper territory management
Ensure proper qualification of IBM projects and solutions
Facilitate resolution of major sales objections presented by customers
Participate in and manage contract negotiations
Develop sales and marketing strategies to ensure market share, growth and success
Perform accurate and timely territory and pipeline reporting as defined
Gather and analyze market intelligence providing ongoing opportunity/threat analysis
Maintain responsibility for all cross-functional department resource allocations to the sales cycle
Plan, execute, and attend regional/national trade shows and seminars with assistance from regional and corporate resources
Compile lists of prospective customers for use as sales leads, based on information from field marketing, direct marketing, newspapers, business directories, industry ads, trade shows, Internet Web sites, installed base, and other sources
Travel through assigned territory to call on regular and prospective customers to promote imaging product line, and solicit orders
Analyze customer's needs and recommends solutions that best meet customer's requirements
Emphasize scalable features such as flexibility, cost, capacity, and economy of operation
Able to reach a consultative level of sell with the customer
Cultivate and maintain effective working relationships with IBM Canada stakeholders to optimize Caribbean North District (CND) results and facilitate processes
Cultivate cohesive relationships between the CND countries to CND results are optimized and processes are aligned
Demonstrate effective leadership as the primary CND senior focal for all internal and external stakeholders
At least 5 years experience in Sales
At least 5 years experience in C-Level relationship building
At least 3 years experience in People Management
At least 3 years experience in demonstrated territory management skills

174

General Manager Resume Examples & Samples

Hiring, coaching, leading and inspiring a team of customer service and aquatic staff
Leading regular team meetings and managing employee engagement
Participating in continuous improvement and development activities
Creating and managing semester schedules
Managing behind the scenes operations, such as facility maintenance and supplies inventories
Performing daily operations (teaching, sales/office, deck management, etc)
Creating a fun, friendly and effective work environment
Driving exceptional customer experiences and satisfaction through team development
Calmly adapting to challenges while managing commitments

175

General Manager Resume Examples & Samples

Directly supervise all Business Development Managers, Office Manager, and the Retail Sales Manager
Nurture and maintain relationships with senior leadership of regional customers
Plans business objectives, implements organizational policies, responsible for obtaining objectives
Infrastructure building: Build processes and infrastructure to enable scalable, profitable growth, New Business Development for the Quebec market
Manage regional client relationships and contribute to business development activities
Oversee management of staff priorities, workload balancing/utilization, and routine staff professional development to keep turnover at a minimum and staff morale high
Actively participate and contribute to Canadian Leadership Team
A bilingual, proven Senior Sales leader with 10 + years’ experience in consumer packaged goods. A solid background in Health and Beauty Categories and/or Drug Channel is preferred
Excellent written communication and verbal communication skills (English and French)
Strong customer relationships at a senior level, with the ability to negotiate and secure winning strategies on behalf of a varied list of clients, each expecting top level leadership and representation
The ability to develop the strategies and tactics needed to hit assigned sales revenue targets and prioritize/focus on the most important, yet “switch gears” at a moment’s notice to handle a business challenge, or prevent a potential issue from arising
The ability to lead and direct a large head quarter sales team to ensure they focused on the top priorities to deliver the business targets
Travel and Driving are essential duties and function of this job. (Travel up to 10%)
Manage the day-to-day operational activities of the office
Directly supervises all Business Development Managers, Office Manager, and the Retail Sales Manager for the office
Oversees the overall profitability of the office, ensuring that the office’s financial goals are met and annual budgets are prepared
Ensures staffing needs are met for the office
Conducts client interviews to attract new business
Ensure all Company policies and procedures are consistently followed by the office
10+ years of experience in a sales capacity with a food broker or a major consumer products company
5+ years of experience in managing and directing others
Ability to make oral presentations

176

General Manager Resume Examples & Samples

Creates and manages change
Develops employees and teams by acting as a coach and facilitator
Builds trust; acts with integrity at all times
BA/BS degree, MBA preferred
Ten plus years management experience with P&L exposure and accountabilities
Strong sales background, branch management and operations experience, required
HVAC, Energy Management and Building Security industry experience, highly desired
Strong influencing and negotiating skills with the ability to motivate and build high performance, cross-functional teams
Six sigma certification is a plus

177

General Manager Resume Examples & Samples

Define system architecture across compute, network and storage for next generation cloud datacenters
Lead across product line management, engineering, solution integration and sales to deliver growth of new product sales
Create and bring to market breakthrough technologies that deliver increased efficiency and performance in compute, storage, networking and security
Work across the industry to drive alignment on key standards to aid adoption
Lead industry hardware enablement efforts with particular focus on cloud software stacks including VMware, Microsoft, OpenStack, container-based solutions and others
Deliver results in a highly matrix organization requiring extensive collaboration and cross business unit influence
Demonstrated ability to define and bring innovative datacenter systems projects to market
Deep domain expertise in datacenter systems architecture across compute, network and storage
Successful experience in leading industry enabling efforts
Understanding and experience designing enterprise computing routes to market / channels
Experience running / operating large scale datacenters is highly desirable
Experienced in cloud customer segments and channel is critical (i.e. Enterprise, Cloud Service Providers, Telecom)

178

General Manager Resume Examples & Samples

Full responsibility for all aspects of Branch Business, this includes sales, administration and services
Full Profit & Loss responsibility
Direct supervision of sales management and branch service director; dotted line responsibility for supervision of Branch Controller
Responsible for strategic planning to expand branch market share
Responsible for marketing plan and branch go to market strategy
Responsible for branch adherence to corporate policy and procedure
Responsible for resolution of customer related questions or concerns in their marketplace
Works closely with corporate Human Resources to ensure proper staffing of all branch positions
Responsible for day to day operation of branch facility
Up to 25% travel to locations within territory as well as to other branches and SEC HQ as needed
Presentation and Sales to Major accounts in Branch area
Prospecting and attracting new major account clients while maintaining current major account relationships in cooperation with sales management
Involved in Community Events and goodwill activities for branch
BS/BA in Business administration or related field as a minimum, preferably with some financial experience or background
Minimum 12 years managerial experience, preferably within industry
Established ability to effectively communicate with all levels of management
Proven track record of fulfilling and surpassing revenue quotas
Experience working with key decisions makers (C-level corporate managers)
Experience in a dealer/distributor sales environment a plus
Expert level knowledge of sales, service, and administrative functions
Broad knowledge of the organization's policies, products and/or services
Knowledge and experience in motivating and leadership skill

179

General Manager Resume Examples & Samples

Bachelor's degree in Engineering is preferred ·
Master's degree in Business Administration is preferred
Must speak English to an advanced business competency level
Prior experience of managing a team of technical professionals
Prior commercial consultation /technical experience in closing large and complex contractual agreements is Advanced Solutions offerings
Minimum of 15+ years relevant experience
Prior experience of working within an international multinational organization will be distinct advantage
Prior experience of working with a matrix structure, and have achieving results via influence
Customer-focused mindset with proven ability to respond quickly to customer needs
Able to effectively lead and energize a multi-functional team to meet objectives

180

General Manager Resume Examples & Samples

Responsible for full P&L management
Visibly understand and drive a culture based on world class standards
Develop and drive a culture of performance management
Manage direct reports as a team establishing common objectives with joint accountability among team members
Make decisions and set priorities in a fast paced environment
Use Lean Methodologies in root cause problem solving and analytical skills for challenges and opportunities
Ability to effectively delegate task and hold employees accountable through timely follow-up
Develop and execute standard operating procedures designed to ensure all areas are accurately documented and consistently executed
Ensure expected housekeeping standards and enforces a culture of accountability
Ensure meeting company service, quality, cost, and safety objectives
Ensure compliance with company's policies
Drive personal and organization development
Proven ability to motivate teams and manage conflict
Bachelors degree or 10+ plus years of proved operational experience including trajectory of increasing leadership within these roles
Proven experience creating and managing full P&L
Lean Six Sigma experience
Demonstrated leadership in an environment where there is a culture of world class standards
Proven track record of successfully leading operational improvement projects within distribution and transportation
Excellent verbal and written communication skills to lead and empower employees in a team environment
Good presentation skills with capability of presenting to all levels of the organization
Must have proven track record of developing, implementing and driving Change Management
MS Office software skills including Excel, Word, PowerPoint, Project Management Skills
Solid decision making framework
Experience in WMS and ERP
Bachelor’s BSME, BSIE or relevant technical BS Degree
Formal Lean Six Sigma Training; Black Belt Certification preferred
Experience with business case development & evaluation

181

General Manager Resume Examples & Samples

Degree qualified or equivalent
Chartered engineer or similar professional qualification
Proven leadership and strong people management skills with the ability to develop integrated team working
Previous experience of managing a multi-disciplinary senior team is essential
Good external stakeholder management skills
Broad knowledge of Motorway and Trunk Road Network Management is essential
Business acumen e.g. able to demonstrate significant improvements in efficiencies/costs in previous roles and a good understanding of the commercial aspects of a MAC Contract
Trained Lean champion
Professional approach and able to operate as an effective role model for the A-one+ values and culture
Evidence of introducing cultural improvement through harnessing employee commitment and engagement is essential
Client and customer focused and able to demonstrate evidence of successful partnering and/or collaboration activities
Able to demonstrate development of an innovative business culture and delivery of successful business improvement initiatives
Experience of leading an excellent safety culture in a high risk environment, Behavioral Based Safety
Experience of working in a MAC/ASC or large scale multidisciplinary contract at senior management level is essential with strategic highway service delivery

182

General Manager Resume Examples & Samples

Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operating procedures and applicable laws
Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses
Coach, lead and develop team members to maximize their performance potential
Accurately determine and/or approve loan values based off of a comprehensive vehicle appraisal
Collaborate on recruitment efforts for position openings, interview, and hire qualified candidates for the Customer Service Representative position
Prepare and analyze company reports and communicate information as necessary to various levels of management
Ensure that the premises are maintained in a neat and clean condition, including windows, lawn, store upkeep, parking lot, and/or sidewalks if applicable
Complete Monthly Performance Evaluations for store employees
Demonstrate knowledge of all relevant company policies and procedure and state and federal laws and requirements (Compliance, HR, Legal, and Operations)
High School Diploma or equivalent required; college coursework or degree a plus
Employee and operations management or leadership experience required; retail, sales or financial industries preferred
Sales-oriented mentality and a passion for providing a superior customer experience
The desire and ability to work in a fast-paced, rewarding, and results-driven environment
Demonstrated ability to handle multiple competing tasks with ease and enthusiasm
An outgoing and confident personality during interactions with customers, co-workers, and business partners
Proficiency in Microsoft Office Suite to include Word, Excel and Outlook
Credit and criminal background check required to include MVR (state exemptions may apply)
Valid driver's license and car insurance
Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required

183

General Manager Resume Examples & Samples

Provide leadership across the business unit
Manage team responsible for day-to-day operations (sales, customer service, account management, content creation, product development, marketing, business development)
Draw from deep industry knowledge to drive decision making to grow revenues associated with the business models
Understand and develop strategies and activities to grow traffic and audience/users in a profitable manner
Manage the development of key business requirements for feature development and oversee the teams needed to implement
Establish metrics for business to drive decisions for the organization. Track, analyze and understand the implications of associated metrics
Develop and manage operational budgets, and perform periodic cost and productivity analysis
Monitor, measure and report on operational issues, opportunities and development plans against company objectives

184

General Manager Resume Examples & Samples

Responsible for assessment and development of the core competencies of the joint venture in engineering and manufacturing; and improvement of the business process and operational excellence
Responsible for, and be expected to coordinate, the development and execution of the joint venture's long term manufacturing strategy
Responsible for developing, implementing and controlling the overall business plan (budget) and arranging the joint venture resources to achieve the desired results
Responsible for leading, organizing, staffing, motivating, assessing, and developing the key management individuals in the organization
Direct the organizations day-to-day activities including, but not limited to the planning, development, sales, marketing and manufacturing functions and responsible for achieving the joint venture growth objectives
Ensure accurate sales and profiting forecasting on a monthly, quarterly, and annual basis, and hold joint venture leadership team accountable for delivering against their commitments
Vigorously promote an attitude of can-do, excellence and pride of accomplishment among all joint venture employees and insure that the attitudes are matched by accomplishment
Understand the evolving global customers and their needs, developing products with continuously increasing levels of integration and performance, and delivering parts & systems that meet the highest demands for yield and quality
Foresee the business implications and risks with deep understanding of local market and government directions; Provide insights on customers' need and roadmaps, and make recommendations to Eaton's senior leadership and Board of Directors on short-term and long-term market positioning of ESJV, as well as recommend actions, solutions, strategies to the Board of Directors
A BS/BA in Business, Engineering, Operations or a related field is required. An MBA is also strongly preferred
Experience working with a Joint Venture in China is preferred
Experience and business acumen in dealing with government and managing the relationship of senior leadership. Ability to work with senior state and local government officials and senior executives of state owned organizations (COMAC, AVIC)
An Experienced and highly professional executive possessing a track record of success throughout his/her career and broad capability across all organizational functions
An individual who possesses a combination of strategic vision and strong operations and bottom-line capabilities, along with an effective interpersonal style and “hands-on” approach, enabling him/her to interact effectively across the multiple divisions and the multiple plants throughout the Aerospace group
The candidate should be verse with both China state-own enterprise culture and the US multinational corporation culture, and has adept communication and influence skill, in dealing with both JV shareholders to achieve desirable results
The ideal candidate should have operational experience with a proven career path demonstrating significant accomplishments and increasing levels of responsibilities, preferably having 10 to 15 years of aerospace experience in a multi-billion dollar global corporation with a combination of both general management (direct experience managing a P&L for a business with at least $250M in revenues)
This person will come from an environment where he/she dealt with high & low volume manufacturing, large scale, multi-year programs and specialty processes
Experience in international operations and multicultural environments will also be beneficial to his/her success
The successful candidate will be familiar with the complete range of business functions: general/program management, sales/marketing, business development, engineering and product development, manufacturing operations, and financial control
He/she will bring a distinguished track record of leading teams to delivery of products on time and within budget and quality tolerances. He/she should also possess a well developed marketing acumen with a focus on the customers’ needs and roadmaps and will be a fierce competitor capable of organizing solutions for Eaton to insulate its position with customers and emphasize our competitive advantages
Direct experience working within a company within the Aerospace industry is strongly preferred, but not required in this position
The selected candidate should also possess strong leadership, communications, interpersonal, and motivational skills along with excellent business, financial acumen, executive presence and the ability to lead multiple diverse locations
A strong business leader with a demonstrated track record of articulating and communicating a vision of operational excellence and enhancements in a pragmatic manner
A result oriented and highly adaptable person who can be a supportive team player in a corporate environment
A hard working leader with the ability to delegate, but one who maintains a “hands-on” approach with critical assignments
A focused, intelligent individual who is a pragmatic motivator with a good decision making skills
Be a team player, supporting and promoting team accomplishments versus personal achievement, with a proven ability to drive change and bring projects to fruition through influence and collaboration across a matrix organization in a highly fluid environment
A demonstrated capability to lead across a multi-divisional large-scale business, securing the commitment and alignment of differing parts of his/her organization through the use of influence and indirect authority
Experience and success with operating in a large and global organization
Drive, intelligence, and high expectations of self and team

185

General Manager Resume Examples & Samples

Communication Expert: Proactively communicate with your owners via email, phone, and in person to ensure that they are kept in the loop with all aspects of the management of their home
Problem Solver: At Vacasa, we seek to head problems off at the pass, but we can't anticipate everything! When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to quickly resolve issues
Can-do/Will-do Attitude: You will be part of an on-call rotation, and guest needs aren't always confined to normal business hours. A willingness to help when help is needed is essential!
Natural-born Leader: As a General Manager, you will have a team of employees dependent on your region's growth. The ability to lead them collaboratively and within Vacasa's culture is essential
Computer Savvy: Our custom management software has set Vacasa apart as an industry leader, and we use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on YouTube and figure out how to do that", you'll be just fine
Maintenance-minded: As an extension of your owners, you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your owners for larger issues. We don’t expect you to be an expert plumber/electrician/housecleaner, but a few handyman/woman skills will come in, well, handy
Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve and suggest ways to make our services better than ever
Lead Generation and Closing Ability: You will generate leads and build trust with prospects over the phone, work with other team members, and close sales
Confidence: Must be able to develop confidence and trust with prospects over the phone and in person
Ethical:Grounded in ethical business practices
Education:Bachelor's Degree or equivalent experience and education -- you don’t need to have a degree for this role but you will need professional communication skills including writing and interpersonal communication skills
Independence:Self-motivated and self-sufficient, while having the confidence to seek guidance and direction as needed
Goal-Oriented:Ability to set and exceed aggressive individual and organizational goals

186

General Manager Resume Examples & Samples

Minimum of at least 21
At least 4 years of service experience in a similar high-volume environment
At least 3 years of management experience
Working knowledge of beverage service, products, menu items, and kitchen equipment
Working knowledge of proper food and beverage service and kitchen operations
Excellent organizational skills, ability to function under time constraints and deadlines with attention to detail
Effective listening abilities and ability to make strong judgment calls

187

General Manager Resume Examples & Samples

Creates weekly schedules to effectively control labor costs and optimize service standards
Reviews daily schedules and manage time off and vacation requests
Coaches and trains on policies, procedures, and performance
Supervises cashiers to ensure correct policies and procedures for check handling and closing are maintained by service staff
Delegates responsibilities to employees and management to ensure supervision of tasks are completed, correct and on time
Supervises staff and management activities as well as means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations
Performs employee evaluations and manage all issues related to attendance records
Assists in seasonal menu changes and holiday menu changes
Reviews and analyzes food and beverage costs
Effectively communicates with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
Orders supplies through the IP System and Purchasing
Exercises cost controls for all aspects of restaurant operation
Understands and manages Profit & Loss statements, general business practices of restaurant operation
Maintains par levels and direct purchase of china, glass and silverware
Manages Infogenesis pricing and maintenance issues to ensure checks can be processed correctly
Follows current proper policies and procedures for Manager comps and voids
Maximizes sales and profits, manage labor and control costs
Adheres to Monte Carlo’s sanitation policies and procedures as well as all Health Department codes and regulations
Manages hiring of new staff and management
Directs communication with guests for special requests and large party reservations
Maintains a high level of professionalism
Anticipates the guests’ needs and respond appropriately with a sense of urgency including, personal supervision of guest complaints
Communicates, trains and supports all company initiatives to front and back of house staff
Works as a team member
Assists with the needs and inquiries of guests and employees
At least 4 years of service experience in a similar dining environment
Working knowledge of kitchen operations

188

General Manager Resume Examples & Samples

Manage assigned operational functions within the department consistent with the strategic plan and vision for the department, the division, Property, and Morimoto brand standards
Manage and monitor fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for the Property and Morimoto Las Vegas
Manage the delivery and measurement of guest service within assigned department(s) consistent with the Company’s core service standards and Morimoto brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Morimoto Las Vegas’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment
Maintain a working relationship with the Culinary Union; adhere to the Company’s status quo third party representation philosophy; comply with Company policies, legal requirements and Collective Bargaining Agreements
Supervise dining room and kitchen activities to ensure quality production/delivery of product and service
Communicate daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of VIPs expected
Responsible for a smooth, efficient, cost effective operation of restaurant to include: labor management, supervision of all aspects of service and inventory control
Interact with guests frequently to ensure satisfaction and enjoyment of dining experience
React to any guest complaints and take any appropriate action
At least 4 years of college education in a related field
At least 3 years of previous experience as a General Manager in the hospitality industry and previous experience in scheduling and staffing
At least 5 years of previous management experience in a high-volume restaurant, preferably in a casino environment
Ability to listen and administer instructions, make decisions quickly and delegate responsibilities accordingly, and remain calm and manage multiple tasks in very high-paced and stressful environment
Ability to view operations creatively and with a sales orientation
Ability to effectively problem solve, reason and analyze
Ability to maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc
Ability to identify/assess problems and situations; refer to applicable policies and guidelines, identify practical/creative options and determine/develop/recommend appropriate courses of action
Ability to communicate, [orally and/or in writing], by providing and obtaining information of a complex, technical or sensitive nature, effectively, clearly, correctly, concisely, completely, logically, in a timely manner, and at an appropriate level and format, while maintaining confidentiality
Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights which may require the use of a foot stool
Working knowledge of organizational skills to function effectively under time constraints within established deadlines with particular attention to detail and quality of service

189

General Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable
Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results
Creates an atmosphere in all Residential common areas that meets or exceeds owners expectations
Interfaces with customers,(e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction

190

General Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Measures, analyzes, and communicates property performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Updates and communicates profit forecasts to associates/managers
Reviews and signs off on invoices
Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
Ensures compliance with Avendra
Manages e-mail
Provides follow-up information to RD and other CFRST managers
Prepares for RD visits (e.g., pulling and consolidating relevant reports)

191

General Manager Resume Examples & Samples

Responsible for maintaining the overall operation of the resort: oversee operational department and vendor operations, demonstrate a passion and understanding of company goals, ensure your site meets all standards by performing daily audits and inspections, execute the operations of all outlets including fitness centers, food and beverage and activities, Identify process improvements and best practices, ensure all compliance standards and audits are met, execute strategic goals, participate/facilitate committee and team projects. (30% time)
Maintain positive Customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect, exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others, partner with support departments to ensure standards of conduct for associates as well as compliance, be a change agent for the company. (25% time)
Manage and support all financial aspects of the resort: review and maintain monthly P and L reports, work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances, ensure the site meets all IA standards. (30% time)
Performs other duties as needed. (5% time)
Working knowledge of hospitality departments: front office, maintenance, Housekeeping and food and beverage
Ability to work under pressure and deadlines
Proven track of ethical leadership and integrity
Ability to problem solve and use good judgment
PC skills
Microsoft Office: Word, excel, Office
Mixed use experience a plus

192

General Manager Resume Examples & Samples

Must be fluent in Mandarin Chinese and English
Experience as Director of Rooms in a Full-Service Hotel (minimum 3 years) or General Manager in a Select-Service Hotel (minimum 1 year)
Hospitality Management or Business Administration Degree
Good understanding of Select-Service Market in China
Good understanding of financial statements and excellent commercial skills

193

General Manager Resume Examples & Samples

Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners
Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team
Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel
Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers
Perform any other job related duties as assigned

194

General Manager Resume Examples & Samples

Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel
Regularly sell hotel rooms through direct client contact
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager
Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads
Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition
In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel
In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership
In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners
Enforce hotel standards, policies, and procedures are in place within the hotel departments
Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
Ability to speak, read, and write fluent English; other languages beneficial
Ability to prioritize and organize work assignments
Experience with Microsoft Office and Opera systems preferred
Ability to travel including some overnight travel is required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Educational Assistance

195

General Manager Resume Examples & Samples

Responsible for the overall management and strategic direction of the hotel
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedural implementation
Actively involved in various industry and community initiatives
Actively involved in the recruitment process of senior leadership positions within the hotel

196

General Manager Resume Examples & Samples

Increase and maintain the value of the asset
Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
Coordinate capital improvement projects to maintain/upgrade quality standards and property image
Manages performance issues that arise within the management team
Leads the business team through the attendance of all scheduled meetings
Work directly with the Human Resources function, to ensure appropriate hiring, training,motivating, coaching, counseling and developing of team members
Effectively communicates with team members
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with all team members to ensure a luxury guest experience

197

General Manager Resume Examples & Samples

You will have a proven track record in the Leisure market combined with excellent room’s revenue skills and food and beverage knowledge
Driven and passionate that will take ownership and responsibility for the commercial success of the business and also possess an integral understanding of working in a branded environment
You will have strong financial and commercial drive with a proven track record of success and results
You are a self-motivated Manager, who is highly visible to all areas of the business
An Industry professional who is looking for a rewarding challenge and ready to take ownership of running a business
Strong leadership and communication style with the ability to engage with people at all levels, having a natural coaching and supportive management style
Reporting to the Vice President of Operations - UK, you will have a strong focus on the delivery of exceptional guest care as well as the commercial performance of the business
You will leading the hotel through an exciting period of transition and development
As General Manager you will develop your knowledge of the local corporate and leisure market to achieve sales in a competitive environment and maximising on revenue, managing occupancy and driving growth in the food and beverage side of the business
You will be an ambassador for the guest journey and ensure customer values and service behaviours are delivered consistently in a professional and friendly environment
Leading and developing a great team across all departments to achieve exceptional performance through a balanced scorecard approach

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General Manager Resume Examples & Samples

Adhere to General Work Requirements
Ensure that maintenance carried out meets the standards required by Part-145
Ensure that the necessary finance, manpower resources and facilities are available to enable the site to perform the maintenance
Establish and promote the safety and quality policy and ensure human factors principles are implemented
Nominate Management Team members
Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development
Establish and execute the Business Plan (AES Master Plan). Develop achievable long and short term goals and objectives, resulting in maximum safety, profits, utilization, employee engagement and customer satisfaction
Review, accept, and process annual budgets ensuring that all related budgetary and support materials have been received and analyzed
Recommend changes as needed which enhance service and profitability through increased repair capability
Ensure that any charges to the competent authorities are paid, as prescribed by EASA
Approve and recommend major investments by coordinating with the personnel as well as upper management
Monitor the performance of the organization to assure Bombardier Aviation Services (BAS) objectives are achieved, profitability maximized, and customer satisfaction maintained
Meet at least monthly with the site Management Team, to discuss the business, the compliance with Part-145 (internal audits and QIR’s) and the effectiveness of the management system
Attend the Management Review that is executed at least twice a year for the evaluation and improvement of the Quality Management System
Supervise the progress of remedial actions, and ensure effective measures are taken without undue delay to eliminate detected nonconformities and their causes, and that opportunities for improvement are implemented
Ensure the competence of all personnel including management personnel is assessed accordance schedule
Inform and coordinate with upper management to keep them abreast of the operation and important issues
Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering
Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program
Conclude maintenance contracts with aircraft operators (CAMO)
Conclude maintenance contracts with sub-contractors
Monitor vendor support agreements
Ensure CAMO specific Procedure Manuals are established in accordance with MOE part 4
You hold a Bachelor’s degree in Business
You have several years experience in Business Aircraft EASA 145 MRO at a management level
You have working knowledge of process improvement methodology and application (e.g., Six Sigma)
You have working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
You have working knowledge of process and controls required in the performance of aircraft maintenance
You have verbal and written English communication skills,
You have the business writing skills necessary to create various reports and correspondence
You have the presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management
You have the ability to create and foster a positive work environment

199

General Manager Resume Examples & Samples

Maintains all Honey Creek and Delaware North policy standards, culture of accountability and responsibility, and holds individuals accountable for such
Bachelor's Degree or equivalent, Relevant experience
5 years experience in a customer service setting. Front desk hotel experience preferred

200

General Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Measure, analyze, and communicate property performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
Conduct h-end critiques with each manager
Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability
Review with team leaders and support actions to achieve results in alignment with property and brand goals
Train leaders and associates to critique results and generate plans and actions to improve results
Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.)

201

General Manager Resume Examples & Samples

Quality Policy, Core Values and Objectives – With major focus on
Delighted client – Project within cost, schedule
Development and growth of people with improved productivity
Continual improvement in quality and product
Departmental Plan
Establish and maintain Department’s procedures, technical guides and manuals to control the work activities
Ensure that work carried out by Department is professional and adequate in all respects, particularly in relation to safety and quality and adherence to Company’s contractual responsibilities
Identify, evaluate and record actual and potential quality problems within the Department or at interface with other Departments
Staffing / Human Resources
Evaluate competence of staff for current roles and assess potential for increased responsibility or alternate job role. Recommend appropriate training dependent upon this evaluation
Review current and future staffing needs and make recommendations regarding staff recruitments
Interview candidates and make recommendations for the appointment/rejection of the candidate to the Personnel Manager
Carry out regular staff assessment and appraisal and formally record the results and give recommendations in accordance with Company’s policies
Budget / Planning
Control the activities of his Department to comply with Company’s budget requirements and as per planned schedule within the budgeted work-hours
Measurement and Performance
Ensure by frequent personal review and Department Meetings that the projects being executing are in accordance with cost, time and quality
Review utilization factors and productivity. Increase productivity. Identify focal areas and draw up Performance Advancement Plan; formulate methods to measure the same
Respond adequately to the Company’s Sales requirements. Approve project control work-hours estimates for Proposals before submission to the Sales
Client Liaison
Maintain long-term and smooth relationship with clients by providing higher value and lower total cost to them through performance excellence
Ensure that proper planning techniques for project control functions are established and applied to various Projects
Make information available to the Management for budget purposes
Carry out periodically Manpower Forward Loading taking into consideration current and future contracts
Arrange for compilation of statistical data on past Contracts which could be used for the benefit of planning activities carried out by the Department
Assign competent personnel to various Projects
Guide the Planning Engineers at various levels so that their performance shall suit the Project requirements
Recruit competent and adequate staff for the department and train them
Undertake system enhancement by use of in-house development or outside agencies
Bachelor’s Degree (or equivalent) in Engineering mandatory with Post Graduation in with construction management or related fields as desirable
Minimum 15 years of experience in Project controls / Project Management which should include exposure to project construction site
Understanding of project management practices. Strong computer/information systems skills (commercial software applications, etc.)
Proficiency in basic functions of planning /scheduling principles and cost engineering methods including:-

202

General Manager Resume Examples & Samples

Minimun 4-6 years experience in the Retail/Hospitality management industry
Proven record of coaching and developing talent
Experience managing a multi-faceted operation while consistently taking action to improve service levels
Strong computer skills and computer software knowledge

203

General Manager Resume Examples & Samples

Provides leadership that fosters teamwork, employee respect, empowerment, and open communication. Recommends, implements and coordinates with Shared Services "best practices" and policies that maximize employee development, training and performance
Leads by example an obsession for customer service through own actions. Builds strong partnerships with customers to understand their needs and deliver a top quality product. Focuses team on monitoring changes in the market and customer base and implements effective marketplace responses
Identifies and implements optimal structure and core processes for lab manufacturing function. Continuously improves each to achieve efficiencies and help better meet changing customer needs. Coordinates, directs and manages all aspects of lab operations
Implements an optimal layout for the lab. Ensures team leverages their knowledge of various equipment and employee capabilities to optimize workflow. Ensures team works together to quickly alter workflow when required. Follows standard operating procedures and suggests improvements to management
Provides team with clear performance objectives directly tied to lab performance expectations for quality, productivity and growth. Creates an environment that inspires the team to take personal ownership for achieving stretch goals and performance improvement
Implements cost effective systems of control over capital, operating expenditures, manpower, and labor costs. Makes trade-off across the lab to balance demands and competitive pressures when investing in the lab and controlling expenses
Delivers against operational budgets, forecasts and profit targets. Manages against key objectives
1 to 3 years manufacturing experience required
Direct customer relationship experience requireedExpereince leveraging distributed manufacturing or supply chain management to achieve local goals
Excellent optics finishing skills strongly preferred
Lean Manaufacturing and process engineering background highly perferred
Demonstrated change agent required
Minimum 2 years of general management or supervisory experience preferred
Previous budget or P&L experience preferred
Demonstrated abilities with successful implementation of manufacturing methods and process
Demonstrated excellent employee and customer relations

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General Manager Resume Examples & Samples

Attract, retain, motivate, coach and develop team members for high performance
Excellent decision making skills
Understand, interpret and act on financial information that contributes to business profitability
Ability to plan and manage successful projects, manage risks, costs, time and project teams
Excellent planning/ organizational skills and techniques
Communicate effectively with senior management and key stakeholders
Uses skills to lead teams to achieve company goals in creative and effective ways
Ability to Influence, build relationships, navigate politics and manage conflicts
Broad and wide-range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
Expert in multiple technical and business skills
Excellent strategic planning skills
Medical Industry knowledge
Software Development Leadership experience
Medical software development company leadership (preferred)

205

General Manager Resume Examples & Samples

Leading the property management team in Kelowna
Provide leadership, guidance and supervision to the property management team in Kelowna reporting into the role
Assist in the development of property management team members to achieve service excellence
Producing operating and capital budgets that enhance the portfolio’s value while ensuring the properties are competitive in the marketplace
Responsible for the implementation of contract services, vendor selection and contract administration
Coordinate and manage sustainability programs
Engage consultants to mitigate risk, by working with the National Team under direction of the Vice President providing consistent reporting and results
Responsibility to oversee capital projects and, if appropriate, coordinate larger projects with the appropriate resources provided within Colliers International
Coordinate tenant retention programs
Partner with the Accounting Team to ensure reporting accuracy and timeliness
Partner with the Leasing Team to prepare and develop leasing budgets, leasing and capital plans as well as resolve tenant issues and manage renewals
Monthly property site visits required
Responsible for managing the accounts receivables, and when necessary, assist in the development of collection strategies to be recommended to the client
Responsible for supporting and initiating local business development activities
Minimum 10 years’ experience in a commercial real estate environment
Must possess a valid real estate license
Minimum 5 years’ experience as a senior property manager with supervisory responsibility
Commercial real estate accreditation such as CPM or RPA, or LEED GA will be an asset
University Degree or diploma in business, commerce, or economics
Ability to deliver excellent customer service at all levels of the organization and with external partners and clients
Proven presentation and training skills
Experience in YARDI Voyager (integrated accounting) an asset
Exhibit a high level of professionalism and excellent presentation and interpersonal skills
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Working knowledge around real estate law, and a sound understanding of lease clauses/terminology
Exhibit a positive mental attitude

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General Manager Resume Examples & Samples

Leading a property management team managing approximately 1 million square feet
Provide strategic leadership, guidance and supervision to the property management team reporting into the role
Coordinate and manage sustainability programs,
Minimum 10 years’ of progressive experience in a commercial real estate environment
Strong ability to provide strategic leadership and lead innovative initiatives

207

General Manager Resume Examples & Samples

Partners with the marketing and sales team to leverage lab capabilities and grow volume and market share
Supports approximately 1300 jobs/Rx's per day
Provides team with aggressive and clear performance objectives directly tied to lab performance expectations for quality, productivity and growth. Creates an environment that inspires the team to take personal ownership for achieving stretch goals and performance improvement
Provides leadership that fosters teamwork, employee respect, empowerment, and open communication. Recommends, implements and coordinates with Shared Services “best practices” and policies that maximize employee development, training and performance
Prioritizes and invests in the development of the organization and its people. Ensures rewards reflect the value of the employee’s contribution to the business. Ensures activities are in place to continuously develop departmental employees and assess future management/leadership potential
Leads by example with an obsession for customer service through own actions. Builds strong partnerships with customers to understand their needs and deliver a top quality product. Focuses team on monitoring changes in the market and customer base and implements effective marketplace responses
Initiates activities that support ELOA strategies to achieve plan. Champions and influences change efforts through direction and coordination of efforts and activities
5 years previous management experience in lab manufacturing environment
AR Coating experience strongly preferred
Direct customer relationship experience required
Previous budget and P&L accountability required

208

General Manager Resume Examples & Samples

Manage all strategic and operational aspects of the business, including full profit and loss responsibility and execute growth plans for the individual project lines
Responsible for developing, implementing and achieving the annual budget and other KPI’s for the business
Actively pursue and maintain policies on safety and integrity and the implementation of various guidelines applied to the business on matters such as risk management, ethics and integrity
Continue to develop a culture of employee participation and involvement
Develop policy, vision and strategies at a conceptual level and them implement at the operational level to improve profitability, business performance and operational excellence
Work closely for successful collaboration with all stakeholders with Power Grids Division, Transformer BU, NAM Region, DTR PG and DDC LBU leaders to meet and achieve all expectations globally
Develop market intelligence, identify new business opportunities, set ambitious targets and expand ABB’s market share while tracking performance in line with objectives
Oversee manufacturing operations to ensure premium quality products, services and process in addition to monitoring quality metrics and supervising optimization measures
Draw on demonstrable leadership and change management skills to improve productivity by implement lean enterprise approach at an operational and administrative level
Excellent P&L financial understanding
Result oriented attitude, excellent organizational development and communication skills
Bachelor’s degree in Electrical Engineering
Prefer experience in Operations, Marketing and Engineering
Proactive, self-driven and structured
Able to involve, support, develop and lead a highly competent organization
Open minded to change and innovation that can lead to increased results
Capable working at a Senior Executive Level in a matrix and global organization
Proven track record in a leadership position; ideally with profit and lass responsibility and preferably in an industrial and/or manufacturing environment
Market and product expertise relating to the power and transformer industry
Entrepreneurial thinking, excellent analytical and strategic abilities, complement by strong leadership skills, vision and integrity

209

General Manager Resume Examples & Samples

Optimizes center’s net operating income (NOI) through utilization of effective cost controls and maximizing revenue generation opportunities
Prepares Center’s comprehensive business plan with the collaboration of all stakeholders that incorporates all the opportunities and needs of the center
Recommends annual operating and capital budgets within the business plan and center tier framework and executes plan within required guidelines
Prepares correspondence, proposals and presentations for a variety of audiences regarding programs, projects and other ideas to support the business objectives of the center
Leads and acts as the primary point of contact and spokesperson for the property during local crisis events and in concert with Corporate Communication
Identifies problem areas and proactively improves performance of team and center
Ensures retailer release provisions are being adhered to while ensuring excellent customer and retailer relations
Maximizes short-term leasing by increasing occupancy and creating new space opportunities
Professionally and dynamically represents the company and center by building strong guest, retailer and community relations
Excellent retailer relations
Best in class customer experiences
Supports marketing and customer experiences to enhance retailer sales
Productive community relations with local government entities, business, professional and charitable organizations
Maintains excellent customer service and proactively handles diplomatically all customer and retailer concerns/issues
Cross-functional knowledge and experience of working with different functional teams
Good prioritization skills, excellent communication and analytical skills, and a high degree of comfort managing multiple projects and working with senior management
Strategic business and operations perspective
Ability to effectively manage people and processes while maintaining a positive, friendly disposition in a fast-paced, ever-changing environment
Ability to collaborate with others and manage through conflict
Must be entrepreneurial, a self-starter and possess a strong internal drive to initiative and produce results
Ability to manage multiple vendors
Must demonstrate exceptional verbal and written communication skills
Must be flexible, adaptable and resilient
Able to work events/Manager on Duty shifts, which may include nights, weekends and holidays
Must be organized and deadline-driven

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General Manager Resume Examples & Samples

4 year degree from a recognized U.S. University – BSME preferred
MBA or Master’s degree in engineering a plus
10+ years of management experience with emphasis in mechanical systems is required
5+ years of profit and loss (P&L) responsibilities in a management role is required

211

General Manager Resume Examples & Samples

Degree in business, preferred
5 – 10 years of experience in retail property management
Demonstrate leadership and professionalism

212

General Manager Resume Examples & Samples

Plan, develop and implement policies and goals
Coordinate activities of all departments, including operating, planning, sales, marketing, programming, arena and recreation to effect operational efficiency and effectiveness
Serve as primary contact to the City of Crosby and HealthFitness. Attend monthly City Council meetings. Attend HealthFitness regional managers’ training and meetings
Generate monthly reports relating to member statistics and operational progress and status for the City of Crosby, HealthFitness, and all ancillary boards with the community center's interests
Conduct daily reconciliations and deposits
Approve bi-weekly payroll on Timesaver
Complete and/or assign all Workday assignments directed to the operation
Monitor and control all purchases made by the operation
Analyze financial performance and craft the operating budget for the City of Crosby
Write grants
Confer with department coordinators, review activities, sales trends, membership counts and programming to determine any changes required to improve financial outcomes
Meet with area employers to promote membership sales
Meet with Foundation board to discuss fundraising projects and purchases
Install the ice in the ice arena, including arranging for refrigeration maintenance, flooding and painting the ice surface
Schedule all ice arena ice rentals, including hockey practices, games and tournaments, public skating sessions and skating lessons
Craft contracts for ice and concession leases and dry arena rentals
Hire, train and schedule ice arena supervisory staff
Work supervisory shifts in the ice arena, including resurfacing the ice and sharpening skates
Coordinate and monitor the adult hockey league. Responsible for player discipline and referees
Assist and coordinate the removal of the ice sheet
Maintain the outdoor hockey rink
Facilitate advertising sales and coordinate the production of ad signage
Sell sponsorships for special events
Provide Manager on Duty supervision for special events as needed
Generate the daily deposit and sales report
Create and strategically select advertising placements
Craft monthly marketing calendars
Perform light housekeeping in locker rooms and bathrooms and arena as needed
Assist with the set-up and tear-down and cleaning of the dry arena
A Bachelor's Degree is required
CPR and First Aid certifications are required
Two or more years of Ice Arena Management and ice maintenance is required
Two or more years of customer service in a service related business is required
Certified Swimming Pool Operator licensure is strongly preferred
Food Safety Certification is preferred
Demonstrated creativity and organizational skills
Must be fluent in Microsoft Word, Excel and Power Point

213

General Manager Resume Examples & Samples

Lead the hotel opening tasks to meet all Mercure Brand standards
Set opening budget and financial commitments for all teams within each departments P&L
Prepare and initiate all Sales, Distribution and Digital activities to ensure successful business activity as soon as the hotel is ready to open
Lead Talent & Culture activities including talents recruitment and talent ( local teams ) training / development
Ensure strong and successful relationship with all stakeholders, including owning company, local Authorities and surrounding Community

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General Manager Resume Examples & Samples

Proven track records in making hotel pre-opening budget, business forecast & manning guide
Culturally adaptable with strong focus on owner relationship
Ensure successful employee recruitment, training and development
Ensure optimal compliance with Ibis / Ibis Styles Brand standard & Guest Service experience
Participate in community & professional organizations to maintain high visibility and promote positive image

215

General Manager Resume Examples & Samples

Defines the strategy for below 10 lacs price point in Private market in the Ge region excluding Key accounts and gain 8-10 point of share gain for Ge ultrasound portfolio in this price point willingness to travel to new location to support sales team for closure. Manage overall Sales revenue, margin, base costs and orders goals for this price segment in a manner that fulfills business goals, lists and maintain focus on high impact. Demonstrate the ability to generate business opportunities that leverage GEHC in the market place Drives and implement business initiatives to trigger Growth Manages new highly fresh talented and experienced Sales team.to drive flow business rigor Drive daily rigor in mapping competition IB in these market and utilizing the finance and education offering to drive rev and profitability for this price point. Mobilizes and motivates Sales team towards fulfilling GEHC strategic business goals Recruits, coaches and develop talents in his team Effectively utilize key industry information and market knowledge to gain competitive advantage in market place. Build long term relationship with dealer team; provide leadership and direction in crucial customers interface to his sales team. Strengthen GEHC external image with this new customer base In conjunction with local teams, builds a working environment which values teamwork to the overall benefit of customer satisfaction
10+ years of successful sales/marketing related leadership experience with Min 3- 4 years of ultrasound sales experience
5+ years of successful senior level sales management and team management experience
Minimum of 6 years in healthcare industry
Strong management skills and capability to develop talents
Strongly compliance driven approach
Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)

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General Manager Resume Examples & Samples

A Minimum of three (3) years general management experience in a Joint Commission accredited hospital
A Minimum of seven (7) years experience as a manager in food service
Must have some retail café/coffee bar experience
Bachelors Degree with culinary arts emphasis preferred but not required
Must be a Certified Dietary Manager or be able to enroll to obtain one within 18 months from the date of hire

217

General Manager Resume Examples & Samples

Plans, develops, implements and revises organization policies, operations and goals
Measures the performance of assigned activities
Establishes and implements an organized system of supervision and general operating procedures
Maintains excellent customer communications and relations that permit continuous improvement in provided services, efficient problem resolution and acceptance of new services
Reads, understands and orchestrates the terms of the contract and ensures internal compliance with those terms
Directs and coordinates the promotion of new services/programs
Is accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws and sound business practices
Develops and directs the maintenance of such typically required business reports, administrative matters or materials as budgets, budget expenditures, operational reports, cost analysis, operational documentation, etc
Tracks financial data, reports, forecasts and expenditures to achieve optimum efficiency and economy of operations
Supports an active safety program
Continuously seeks to improve the quality of assigned activities
Directs, trains, supervises, leads, evaluates and develops State personnel to keep them informed and motivated
Plans and implements an effective staff training program
Makes sure the responsibilities and accountability of all assigned employees are defined and understood
Consistently demonstrates professional skills in efficiently carrying out assigned activities, using all forms of communications, handling of change, developing employees, solving typical business problems and making decisions
Other related duties may also be assigned
Minimum five (5) years food service management experience as GM or Director of Food Service. Preference given for experience in a health care or senior assisted living environment
Bachelor’s Degree with culinary arts emphasis preferred but not required – if no formal culinary arts training, able to demonstrate culinary skill
Must be able to show history as a competent production manager and have demonstrated food-service leadership and the ability to train culinary staff in the essential duties of cooking
Must be a Certified Dietary Manager or be able to obtain same within 18 months
This position requires a valid driver's license and an acceptable driving record to our insurance carrier
Proficient computer skills – Excel, Microsoft Outlook and Microsoft Word
Demonstration of financial acuity-managing budget, plate cost and driving production

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General Manager Resume Examples & Samples

2 years minimum General Manager experience
Experience managing $5 Million revenue minimum
Exceptional operations background
Local market experience
Pre-opening experience
Proven success in managing large teams

219

General Manager Resume Examples & Samples

Minimum of 2 years Executive Committee experience
Experience managing revenue of $2 Million minimum
Strong leadership index
Hampton brand experience

220

General Manager Resume Examples & Samples

3 or more years of experience on an executive committee team at a property of $2M in revenue or greater
Hilton brand experience
Prior general manager experience

221

General Manager Resume Examples & Samples

Minimum 2 years of General Manager experience
Experience managing a minimum budget of $2 Million
Great leadership index
Detail-orientated management style
Hilton brand portfolio

222

General Manager Resume Examples & Samples

Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
5 years of executive committee experience at a full service property as an Hotel Manager, Resident Manager or Assistant General Manager managing $20M in revenue or greater
Strong sales capabilities and commercially driven
3+ years in managing P&L
Proven people leadership in building positive service cultures and driving employee engagement
Prior sales leadership experience

223

General Manager Resume Examples & Samples

Previous General Management experience in a dynamic commercial and operational environment
A proven track record in change management
Commercial acumen with expertise in strategic Revenue Management
A track record for quality and innovation, in particular within Food & Beverage
Strong results focus, demonstrating high levels of drive and determination
Excellent interpersonal skills and a skilled networker
Ability to build strong owner relationships
An inspirational leader that is experienced in driving quality through people
Having a successful rooftop destination bar, you will demonstrate the aptitude and imagination to remain ahead of trend
Previous experience at Hotel Manager or Director of Operations level
Commercially Savvy with expertise in Business Development/revenue Management
Results focused, showing high levels of drive and determination
Excellent inter-personal skills and a strong networker, a true personality for the hotel
Ability to drive quality through people, displaying excellent leadership qualities

224

General Manager Resume Examples & Samples

Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Lead all key property issues including capital projects, customer service and refurbishment
Deliver hotel budget goals and set other short and long term strategic goals for the property
Experience as General Manager within an equivalent quality hotel
Possess strong commercial acumen with experience in increasing profitability
Experience managing budgets, revenue proposals and forecasting results in a similar sized property

225

General Manager Resume Examples & Samples

Communicating with hotel owners, managing and exceed the owners and company expectations
Communicate on a regular basis with owner’s representatives, provide them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association
Ensure the development and execution of strategic sales and marketing initiatives
Structure a financially sound and accurate Business Plan
Facilitate the preparation of hotel budgets and forecast for corporate submission and approvals
Agree financial targets with Senior Management team and ensure they are kept up to date with on-going financial information
Approve hotel department budgets, defining and directing changes, as required
Implement capital expenditure decisions in line with business performance
Ensure accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyse variances and initiate appropriate action plans
Manage cash flow, assets and costs to optimise profit conversion and deliver against the plan
Maximise Rev Par results and stay conscious of market threats and opportunities to ensure activities respond to these conditions
Review forecasts and balanced scorecard, maximize profitability, increase service levels and improve team member satisfaction
Support Business Development team with client visits
Oversee the sales and marketing activity and results, lead and/or participate in sales and marketing strategy meetings as needed
Create and maintain relationships with key revenue producing customers
Maintain and improve SALT results
Manage customer complaints effectively, speak with and respond to guests regarding service challenges
Uses customer feedback to activate long-term improvements in products and services
Hire, supervise, coach, and conduct performance evaluations for 4Ds and key Heads of Departments
Monitor high potential 4Ds, department heads and team member activity, develops the skills and abilities of direct reports and ensures their growth within the company and ensure departmental Succession Plans are in place
Follow an open door policy to ensure 2 ways communication processes with team members are encouraged
Improves Team Member positive turnover figures and reduce negative turnover
Empower HOD to take ownership for their own people management issues
Communicate with a variety of corporate departments regarding implementation of Brand standards, and Hilton worldwide
Create and use PR opportunities to exploit the brand image and maintain the hotel product in line with Brand Standards
Communicate Hilton world wide’s Vision, mission, policies and procedures and strategy throughout the business
Manage the integration of IT initiatives and use technology to enhance management information
Ensure compliance with all statutory requirements, achieve Health and Safety targets and share best practices across the organization
College degree or Diploma or significant work experience in lieu thereof
Significant experience in hotel industry, including at least six to eight (6-8) years of supervisory and managerial experience
Substantial and successful track record in hotel operations
Extensive knowledge of operating high end luxury resorts (preferred)
Hotel general management experience preferred
Proven track record of successes in achieving revenue and service objectives
Proven ability to recruit, motivate train and retain a team of professionals
Ability to analyze financial data as required in order making strategic and tactical decisions and ability to perform critical analysis
Effectively deal with owners, customers and team members, some of whom will require high levels of patience, tact and diplomacy

226

General Manager Resume Examples & Samples

Meets or exceeds all revenue goals, up to and including EBITDA, new business and right sized business goals for all Valpak products
Gathers and analyzes information skillfully; developing alternative solutions
Ensures profitability for the office by making recommendations for improvement to established pricing, holding the sales management team accountable for adhering to the pricing structure and controlling expenses within the office
Maintains accurate forecasting for all category revenue by overseeing the delivery and submission of regular pipeline reports to manage internal finance and business expectations
Ensures sales management team recruits and hires salespeople to meet market demands and trains management staff on all Valpak products and selling skills
Motivates and engages the entire sales team to deliver top sales performance, while holding each accountable for individual performance
Understands the competitive landscape regarding the competition and monitors industry trends
Leads by example regarding diversity and inclusion practices in all areas of the day to day business

227

General Manager Resume Examples & Samples

Must have at least three (3) to four (4) year experience at managing people; specifically a staff of three (3) or more
COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations
OTHER SKILLS AND ABILITIES: Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Must have working knowledge in various budget applications. Must be able to travel to several different sites within a local region

228

General Manager Resume Examples & Samples

Knowledgeable of all policies, procedures, training techniques and marketing plans as they apply to the operation
Teach new and existing managers specific procedures and job functions
Responsible for making sure new hires are trained according to property standards
Maintain accurate, correct and updated operational manuals, menus, product lists and inventory control systems
Responsible for maintaining a clean, healthy and safe environment
Monitor, report, and correct employee theft, purveyors’ errors, pilferage and waste
Work diligently to maintain beverage, labor and general supply costs
Provide general floor management to ensure company goals, policies and procedures are being followed and implemented
Maintain a friendly, courteous and professional relationship with all customers and employees
Handle customer complaints that employees or managers cannot resolve themselves
Ensure the excellent quality and presentation of all food and beverage
Manage food and beverage pricing and control of profit margins
Ensure operations are in compliance with all applicable health codes
Ensure all food and beverage related advertising is up to date and accurate
Handle all other assignments as directed by the Director of Food and Beverage
Achieve all Financial, Service, and Human Resources goals set forth by the Executive Director of F&B
At least 2 years of nightclub or beverage management experience
Working knowledge of beer, wines and spirits
Working knowledge of POS, Excel, Word and Outlook

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General Manager Resume Examples & Samples

Develops, maintains and administers a sound business and organizational plan for the property which includes an operating budget, marketing plans and Annual Roadmap
Oversee and manage a food and beverage operation that includes a restaurant and banquet & event space
Assists in the creation and coordination of the property’s marketing strategy in conjunction with the designated Billy Casper Signature team
Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary. Prepare monthly financial reports for the client in accordance with the communication initiatives of the division
Works with department heads to schedule, supervise and direct the work of all property employees
Participates in outside activities that are judged appropriate by the Billy Casper Signature team to enhance the presence of the property in the local community

230

General Manager Resume Examples & Samples

Provide strategic direction and sets general objectives and business priorities for the commercial and support functions to ensure organizational alignment and effective cross-functional coordination
Represent the Portuguese LOC in front of external stakeholders, such as Health Authorities and regulators, industry forums, patient associations, media etc
Oversee the creation and execution of the annual Marketing plans to meet Spain and Portugal cluster goals and revenues, and ensure that local country plans are developed, implemented and monitored in conjunction with relevant cross-functional teams
Assess and recommend opportunities for local country lifecycle management of the brands to optimize brand growth, profitability, and competitiveness. Oversee development of business cases to support new opportunities as needed
Manage, motivate, and develop talent within the Portugal country organization by setting clear objectives, effective coaching, evaluation and feedback on performance
Work with the Heads of Franchise and relevant function teams (e.g., Human Resources, Customer Facing Excellence) to set annual sales targets, incentives, and review progress vs. target for each Franchise
Oversee country team members are properly trained on the relevant SOPs, products, diseases, sales techniques, and systems to excel in their respective roles, and meet country and cluster training compliance metrics
Ensure all activities of the Portugal organization are compliant with both Shire and in-country guidelines
Perform bi-annual Performance Reviews in-line with Shire talent management process
Oversee all HR related issues in the Portugal organization including discipline, reward, recruitment, appraisal, setting standards, and ensuring any problems arising are resolved, together with HR
Ensure administrative systems are effective and designed to support the Portugal organization activities without impeding efforts to meet business goals
Encourage and demonstrate the key components of the Shire culture as a people manager and business leader
Deliver local country objectives
Degree or equivalent in related discipline, with excellent numerical skills
Experience in working in multinational companies and international environments
Significant experience in pharmaceutical sales and marketing, at senior managerial level
Experience launching pharma products in different therapeutic areas, in either a marketing or sales management capacity
Intimate knowledge of the Portugal healthcare marketplace
Proven ability to leverage knowledge of marketplace, competitor landscape, and economic forces and translate them into clear short term and long term strategies
Demonstrated success in the following key areas
Understand the business, including thorough understanding of the commercial aspects of the business, including brand management, sales planning and execution market access, regulatory environments, etc
P&L and Budget Management
Focusing on performance, ensuring accountability and driving results to meet agreed-upon targets
Managing execution through a deep understanding of Commercial & Medical Excellence vision, tools, and processes
Building collaborative relationships, including effectively working with and leading cross-functional teams, inspiring and motivating others
Ability to navigate change, including articulating the vision to relevant team members and stakeholders

231

General Manager Resume Examples & Samples

Lead, coach and motivate a team of 40 salaried leaders and 700 hourly cast members to meet and exceed revenue, guest, and cast satisfaction goals
Inspire team through a strong service orientation and a disciplined work ethic to exceed Guest expectations every day in a high volume retail location
Oversee and manage all financial aspects of the business including revenue generation, cost containment and resource optimization
Drive incremental operating income. Manage costs effectively with an eye for continuous improvement
Leverage metrics and operational indicators to measure, motivate and enhance performance
Collaborate with peers and key partners to create a seamless guest experience
Attract and retain top talent; develop high performing teams and provide transparent and direct feedback
Minimum of 10 years hands on senior retail operations leadership experience
Proven knowledge of the latest retail and merchandising trends
Demonstrated strong leadership skills with the ability to define a clear vision and motivate others to achieve goals
Demonstrated ability to manage and integrate Guest, Cast and business goals to produce great results
Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company
Demonstrated exceptional strategic thinking and financial skills
Demonstrated work ethic and entrepreneurial spirit
Demonstrated ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment
Demonstrated ability to inspire and drive enthusiasm and teamwork with a commitment to excellence
Demonstrated strong negotiating, mentoring, influencing, organizational planning and partnership skills
Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive environment and supporting workforce diversity
Bachelor’s degree or equivalent in Business Administration, Retail Management or related field

232

General Manager Resume Examples & Samples

2-3 years in-store junior management experience
Generates Customer Delight
Learning and Self Development
Is Passionate and Open Minded

233

General Manager Resume Examples & Samples

3-5 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management
Physical demands include ability to regularly walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary)
Must be able to work other hours necessitated by business need or as scheduled by the BD
BA or BS degree (preferred)
To successfully perform in the role, the GM must be able to show demonstrated proficiency in the following leadership competency areas
Ability to develop a high performing team
Ability to achieve measurable results
Ability to create an environment of mutual respect, trust and accountability (TSI Environment)

234

General Manager Resume Examples & Samples

Proven track record of excellence in customer service and financial management (awards, top rankings, etc.)
Must be able to obtain State Branch Manager's License
Willingness to attend professional networking or community events in the evenings
Keep records and prepare accurate and timely feedback / reports as required
Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner
Ability to work in a team-oriented management environment while focused on results

235

General Manager Resume Examples & Samples

Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability
4+ years management/supervisory experience
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines

236

General Manager Resume Examples & Samples

As the overall China FPP Business Leader, the incumbent is responsible for day-to-day management and division-related activities
Direct and oversee all financial activities of the division which includes reviewing financial statements, management reports, financial analysis, projections and cash flow management as well as other ad-hoc reports
Guide direct reports to formulate and enhance local business strategies, setup and review policies, processes, and best practices
Drive sales growth through both the direct sales channel, and by leveraging the broader distribution strategies as needed
Chair monthly and quarterly business reviews with direct reports, and also hold review calls with FPP Leadership team members as required
Work with the operations leader to ensure close alignment between manufacturing, product management and the sales team, ensuring agility in prioritizing and responding to customer requests
Manage costs to ensure maximum efficiency of resources
Minimum 15 years relevant Industry work experience from sizable multi-national corporations, with a minimum of 5 years as a department head/business sub-division leader
Familiarity with Fire Industry is essential to the success of this role
Experience from multiple business disciplines (Sales, Project Management, Service) would be an added advantage
Business acumen to comprehend financial numbers and make significant contributions to development of business plans
Excellent interpersonal, written and presentation skills with ability to interface with senior level executives as well as all levels within the organization
Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
Ability to make decisions individually and as part of a team

237

General Manager Resume Examples & Samples

Will represent the highest integrity and ethics in business transactions upholding company policies and procedures
Willingly performs other duties as assigned
At least five (5) years of documented work experience directly related to property management and/or facilities management
Experience in the management of HVAC systems, building automation and direct digital controls systems to include the maintenance and operation of boilers, heat exchangers, heat pumps and refrigeration systems is preferred
Experience with airport operations is preferred
Must have two (2) years’ experience in the operation of a computerized maintenance management system
Must have previous experience with billing and invoicing and have a firm understanding of financial matters related to the operations, maintenance and repair of facilities
Must be available on-call, to include 24/7 within the Anchorage and Mat-Su Valley
Must be proficient in operating a variety of general computer software programs and personal computers
Excellent verbal, written communications, financial and leadership skills. The ability to interact effectively with senior executive management for clients, customers and the company organization. Strong organizational skills and a participatory management style desired
This position requires air and road travel approximately 25% of the time. Incumbent must be able to uphold current State of Alaska driver’s license, and able and willing to fly

238

General Manager Resume Examples & Samples

A Minimum five (5) years general management experience in a Joint Commission accredited hospital
Must have some retail experience
Some experience with janitorial/custodial operations a plus
Bachelors Degree with culinary arts emphasis preferred

239

General Manager Resume Examples & Samples

Performs all duties required of a janitor or other assigned employee
Willing to promote NMS Core Values in the workplace
Helps direct and guide assigned housekeeping and janitorial employees
Helps train new staff and provides ongoing training to existing staff
Regularly conducts, replaces, and disperses assigned inventories
Regularly conducts inspections to maintain the quality of provided services
Coordinates associated equipment care and maintenance
Helps conduct safety meetings and insures daily operations are in compliance with company and client safety requirements
Makes sure all quality standards and work procedures for staff are met
Personally resolves minor maintenance or client emergencies as they occur or takes steps to permanently address them
Assist employees in the resolution of work related difficulties
Identifies, resolves, or appropriately reports site’s safety hazards
Assists in having available all required HazCom documentation
Other related duties may also be assigned/required
Knowledgeable about the use of industrial cleaning products and chemicals, and interpreting Material Safety Data Sheets (MSDS)
Ability to work independently and complete assignments in a timely manner
Must be able to perform each of the essential duties listed above with a professional degree of competency
Proficiency in planning and organization in a high volume fast paced kitchen
Demonstrated understanding of profit attainment and profit growth
Strong ability to lead, build diverse teams and oversee training
Personal drive and energy — a liking of challenges and opportunities to innovate
A suitability and capacity for a position of authority
The ability to work effectively with a minimum of supervision or support
Strong communication skills, in both written and verbal forms

240

General Manager Resume Examples & Samples

Provides an issue free work environment through motivation, support, empowerment and development for all personnel
Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions
Ensures that all decisions and resulting actions are aligned with the Denihan Hospitality Group policy of 100% guest satisfaction producing a high level of service
Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience
Proactively drives profitability to meet hotel and company goals
Proactively participates in the comprehensive sales and marketing efforts to increase revenue
Performs the role of industry spokesperson and representative for the Benjamin brand
Builds positive relationships between the Hotel and Corporate departments
Provides constructive and consistent coaching, counseling and direction to Hotel personnel
Supports the selection, development, training, mentoring and empowerment of Hotel personnel
Challenges the status quo to provide and accept constructive ideas for change
Knows how and when to impose deadlines
Assigns tasks and holds staff accountable when necessary
Manages the Quality process in areas of customer service and associate guest satisfaction with discriminating detail
Motivates and provides a work environment in which staff is productive and compensated fairly
Demonstrates self-confidence, energy and enthusiasm through actions
Presents ideas, expectations and information in a concise, well organized manner
Uses effective listening skills as a basis for clear communication
Manages group or interpersonal conflict situations effectively
Understands how to manage in a culturally diverse work environment
Uses problem-solving methodology for decision-making and follow-up
Provides appropriate recognition to motivate associates
Systematically interprets, analyzes and manages data to accomplish strategic objectives as defined by our vision and customer needs
Secures sources of new business as well as maintains existing accounts
Partners with the Sales and Marketing force and interacts with the Reservation Sales Center
Participates in sales related events, receptions, family trips, trade shows, client meetings etc
Understands the Benjamin product and brand identity and incorporates it into all internal and external activities
Ensures that associates uphold all service procedures and communication standards as outlined by brand Standard Operating Procedures
Trains on and executes all applicable Benjamin Standard Operating Procedures
Performs miscellaneous duties as required

241

General Manager Resume Examples & Samples

Develops a clear, well communicated business vision and strategy that can be reflected in a focused, lean, and energized organization, and is implemented into tactical plans. Leads the organization through empowering functional heads who in turn lead their respective teams, using robust controls and processes keeping the organization on track with strategic priorities and KPIs
Sponsors change throughout the business unit that drives competitive advantage. Makes difficult decisions that have great impact. Has the self-confidence and drive to set bold targets for the organization and to achieve them
Together with functional heads and Human Resources, takes accountability for attracting and developing talent in line with Novartis culture and expectations
Drives effective collaboration and win-win scenarios across NVS divisions
Sets organizational goals and ensures function heads translate these into aligned functional tactics. Identifies opportunities to significantly impact results. Balances short term and long term results for overall benefit of OBU
Sets local strategies uncovering additional patient and customer insights and leverages these for competitive advantage. Motivates the leadership team to consistently set bold agenda for favorable patient outcomes
Manages the cause/effect of investments and the expected sales return and trade-offs. Allocates resources (including human, capital and time resources) on the highest impact initiatives
Anticipates the actions of competitors and the impact on the market and Novartis. Proactively acts to address current and/or future problems or opportunities
Understands the Clinical Development process and incorporates into business planning where appropriate
Builds strong Medical Department to deliver clinical trials (both global and locally initiated) on time, on budget and of high quality. Ensures strong interaction with Oncology Global Development to contribute to the shaping of the Global Development strategy and to participate in and support global trials in line with local/regional strategy
Interacts with key academic researchers and centers for maximizing current and preparing for future business. Leverages key external relationships with regulatory bodies, patient advocacy groups, policy makers and medical experts

242

General Manager Resume Examples & Samples

7+ years minimum food service management experience in supervising subordinate managers and multiple concepts/operations
Must be certified in food service sanitation
Food marketing and presentation

243

General Manager Resume Examples & Samples

Establishes budgets for the Business Unit
Directs the Business Unit to meet budget and other financial goals
Develops and maintains the Business Unit’s financial/budget plans
Ensures that financial targets and plans are communicated
Distributes and manages the allocation of budgets within the Business Unit with appropriate financial controls
Ensures tracking, monitoring and reporting on the Business Unit’s financial activities
Operational Management
Directs short and long term planning to meet contractual and operational targets and financial budgets
Establishes performance goals across all operations
Directs support areas to allocate resources and assesses utilisation to ensure optimal usage
Directs & monitors support areas to deliver required support services to Operations and where appropriate to the wider Business Unit
Develops, establishes and directs implementation of operating policies and standards in operations, ensuring they are either innovative or aligned to current global best practice
Works with Business Development and Consulting/Transition areas to support the development of new opportunities, whilst ensuring any secured growth activities seamlessly transition from implementation to stable operational delivery
Directs the change control processes across the business unit to mitigate contractual risk
Manages senior business stakeholders through appropriate direct engagement to ensure that all risk and control issues are properly transparent and managed
Chairs relevant Programme and Project Steering Committees as required
Acts as the senior point of entry for escalated client queries and for queries from other stakeholders
Takes personal accountability for ensuring the resolution of complaints directed at the Business Unit operations
8 years related business experience
Minimum 5 years’ experience in the Contact Centre/BPO industry, including customer experience management and sales growth
Planning and Organising (L4)
Change Initiation (L4)
Customer Service Orientation (L4)
Oral and Written Communication (L4)
Technical Expertise (L4)
Innovation (L4)

244

General Manager Resume Examples & Samples

Customer Service - Models and holds team accountable for outstanding customer service. Engages associates and customers to facilitate/deliver an enriching customer experience
Sales – Reviews targeted sales and expense tools to quickly identify and prioritize areas of opportunity; sets team direction to maximize sales and deliver profitability targets. Actively participates in peer group discussions to identify trends and/or barriers to business performance
Team Development – Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Understands the strengths and opportunities of each direct report and frequently conducts coaching conversations
Team Recognition and Motivation – Proactively identifies the most effective ways to recognize associates that achieve superior performance and motivates them to deliver on the company strategy
Specialty Businesses – Leads the Salon Manager and/or Beauty Manager and engages those associates to deliver on client service, sales, and profit metrics
Performance Standards – Consistently meets established performance standards, including but not limited to product and service sales, customer services, profit, productivity, and attendance
Work Experience – 3-5 years experience as a Retail General Manager, ideally in a big-box retailer or in multi-unit specialty retail

245

General Manager Resume Examples & Samples

Responsible for leading your team – You’ve led people before and know how important it is to a) provide your team frequent coaching / feedback, b) focus on differentiating performance across team members, c) empower your team to take control and make good decisions, d) set expectations with your team on what needs to be done and what successful performance looks like, e) find ways to motivate your team to do the best work of their lives, and f) sincerely recognize each and every team member for their individual contribution to the store’s success
Responsible for motivating and inspiring the team – You are in a big position and no one sets the tone better than you. You approach every day looking for opportunities to support your team and get them excited about the opportunities that are right in front of them to make a difference
Responsible for analyzing business performance – You know the numbers. You know what they mean and what affects them on a daily basis. You review reports and any other information you can get your hands to better understand how and why your business performs the way it does – and then take action to make a difference
Responsible for communicating key information – You are connected to the information that is surrounding the company and your team looks to you to educate and inform them on what’s happening. You know how to share information in a way that’s informative and inspiring all at the same time to ensure the team is still moving in the right direction
Accountable for the brand vision of the store – Your store is a reflection of you as a leader. Your store is a reflection of what the company stands for and what our brands / shops are communicating to our customer. You take pride in your responsibilities and do everything in your power to make the team and company proud of what you have accomplished
Sets Direction – You know where the group needs to go, where they’re currently going, and how they’re going to get where they need to go!
Business Analytics – You like numbers and metrics and enjoy sharing your insight with others on how you and your team can affect them every day!
People Skills – You are outgoing and have no problem striking up a conversation with complete strangers. You like working in a team environment where you help your peers and they help you!
Decisive – You are exact and can make good decisions quickly even when you may not have all the information available
Decision Making – You evaluate situations effectively and exercise good judgment when making decisions

246

General Manager Resume Examples & Samples

5+ years of field sales experience in the orthopaedic or medial device industries; experience in operations management highly desirable
2+ years of sales management experience
Profit & Loss experience highly desirable
Demonstrated communication, presentation and negotiation skills
Applied knowledge of Microsoft Office software (i.e. Word, Excel, PowerPoint, Outlook)
Demonstrated ability to plan and execute a variety of strategies to meet objectives (i.e. sales, training and development, process improvement, change management)
Demonstrated ability to communicate and influence at all levels, from line-employees to executive clients
Bachelor of Science or Arts, or equivalent experience required; advance degree in business a plus

247

General Manager Resume Examples & Samples

LEED AP/Accreditation desired
High school diploma or general education degree (GED) is required. Associates or Bachelor degree strongly preferred and advanced degree a plus
Industry accreditation and/or designation preferred
Three to four years’ experience at managing people; specifically a staff of three (3) or more for at least four (4) years
Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations

248

General Manager Resume Examples & Samples

Directly supervises employees reporting to the assigned buildings. Establishes written goals and objectives for direct reports and conducts periodic formal and informal performance evaluations. Develops training program and career path for property employees
Prepares and / or reviews the annual jurisdictional forms and filings as required
Prepares the final budget documentation. Plans and administers budget for the office building(s)
Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and / or management services agreement. Submits hiring recommendations to Group Manager for approval
LEED AP / Accreditation desired
High school diploma or general education degree (G.E.D.)is required. An Associate's or Bachelor's degree is strongly preferred and an advanced degree is a plus
Industry accreditation and / or designation preferred
Minimum of ten (10) years of commercial real estate or property management experience including budget preparation / financial reporting, familiarity with building systems, lease negotiation, documentation and administration
Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook), and any other software program or piece of technology identified as standard for JLL. Working knowledge in various budget applications

249

General Manager Resume Examples & Samples

Sales leadership of over 100 FTE for minimum of 3 years; proven experience of working with a sales methodology
Good knowledge of Digital Advertising sales and corresponding sales approaches
Very data literate, comfortable absorbing, analysing and making decisions on the back of large volumes of data
Direct and account sales experience to the SME market required
Proven successful track record of exceeding targets
Excellent sales leadership and people management skills
Excellent analytical, decision making and problem solving abilities
Good relationship management and communication skills required, must be experienced in senior stakeholder management across internal and client businesses

250

General Manager Resume Examples & Samples

Manage assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Park Holdings
Manage and oversee fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for Park Holdings
Manage the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Park Holdings’ competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Oversee the performance reviews for all team members to ensure consistent delivery on work objectives; monitor the efforts of the team in meeting set goals
Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives
Assume a coaching role as a leader to help others fulfill their potential
Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
Maintain a working relationship with the Culinary Union; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Manage dining room, entertainment and kitchen activities to ensure quality production/delivery of product and service
Partner daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of VIPs expected
Promote a work environment where all employees are given the opportunity to contribute and feel valued
Lead employees with different styles, abilities and cultural perspectives in a way that leverages personal differences to achieve department and their personal performance objectives
Responsible for the management and execution of smooth, efficient, cost effective operation of a restaurant and entertainment venue to include labor management, supervision of all aspects of service and inventory control
React to any guest complaints and takes appropriate action
Bachelor Degree in business or related field or equivalent education and work experience in Food & Beverage
At least 7 years of previous work experience as a General Manager in the hospitality industry; preferably in a high-volume entertainment venue restaurant and/or casino environment
Ability to work in a fast-paced, busy and stressful environment
Working knowledge of Culinary Union bargaining agreement
Understanding of F&B division, budgeting, profit and loss statement, labor costs, entertainment costs, food and beverage costs, and operation expenses
Effective leadership, communication, problem solving, reasoning and analytical abilities
Strong organizational skills to function effectively under time constraints with particular attentions to detail and quality of service
Have interpersonal skills to effectively communicate with all business contacts
Proficiency of computer software to include Outlook, MS Word, Excel, Project and PowerPoint

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