Partner Success Manager Resume Samples
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Partner Success Manager Resume Samples
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SP
S Parisian
Shanny
Parisian
975 Roderick Oval
Detroit
MI
+1 (555) 987 6056
975 Roderick Oval
Detroit
MI
Phone
p
+1 (555) 987 6056
Experience
Experience
Boston, MA
Partner Success Manager
Boston, MA
Boyer, Rippin and Hermann
Boston, MA
Partner Success Manager
- Collaborate with Tier-1 Partners to define and execute on strategy to identify and establish Tier-2 reseller network
- Set and manage revenue targets and work with the partners and AWS sales organizations to achieve/exceed goals
- Conduct Quarterly Business Reviews, measuring partner performance against pre-established business metrics
- Recruit, Develop, and Inspire a High Performance Team
- Show and advise Salesforce CFL success methodology and best practice to make partners create Salesforce CFL departments by themselves
- Triage technical issues, working with Support and Sales to get partners the correct assistance for the issues they present
- Create and manage CFL programs for key partners in Emerging
Phoenix, AZ
Partner Success Manager for IBM
Phoenix, AZ
Windler-Gleason
Phoenix, AZ
Partner Success Manager for IBM
- Working with one of the largest for Global Strategic Partner(s) IBM
- Develop and implement nationwide GSI partner business/technical strategy and competency plan and communicate plan within Veritas
- Provide Americas partner team with necessary partner marketing plan and local partner activity/event schedule
- Provide corporate and local partner branches with list of local Veritas channel/enterprise/large enterprise contacts
- Develop and update Partner Profiles and Business Plans
- Serve as americas partner escalation contacts working with account team to resolve issues
- Facilitate nationwide branch-level communication and account mapping between the partner, local channel team, and local enterprise/large enterprise team
present
Chicago, IL
Emear GCS Adopt & Expand Partner Success Manager
Chicago, IL
Turner Group
present
Chicago, IL
Emear GCS Adopt & Expand Partner Success Manager
present
- Utilize and maintain SFDC as opportunity management and forecasting tool
- Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s, and Cisco Capital counterparts
- Operate and execute with “C” level partner executives by visiting partner locations, participating in partner executive briefings, and quarterly business reviews
- Focus on ensuring Partners can deliver value to Cisco customers successfully and maximize the value they receive from solutions and attain their business outcomes through any relevant subscription service
- Represent and be the expert of EMEAR’s Global Customer Success Portfolio & Strategy, accelerating through partners customer time to value and annuity sales motion
- Engage with EMEAR Field Marketing counterparts to create demand generation campaigns with named partner accounts to improve time to customer value and expanded pipeline week over week
- Deliver weekly and accurate adopt & expand forecasts to management
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Georgia State University
Bachelor’s Degree in Business
Skills
Skills
- Detail-oriented with great follow up skills and the ability to work with minimal supervision
- Detail-oriented with excellent follow-up skills
- Professional self-starter, able to work collaboratively with others
- Strong interpersonal and communication skills, with the ability to present in a group setting
- Excellent written and verbal communication skills
- Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client
- History of demonstrated success in driving and delivering strong organizational results
- Excellent presentation and communication skills in Native level Japanese and Business level English
- Strong partner recruitment and sales capabilities
- Ability to work as a team member in a cross-functional matrix environment
15 Partner Success Manager resume templates
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1
Emear GCS Adopt & Expand Partner Success Manager Resume Examples & Samples
- Represent and be the expert of EMEAR’s Global Customer Success Portfolio & Strategy, accelerating through partners customer time to value and annuity sales motion
- Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s, and Cisco Capital counterparts
- Deliver weekly and accurate adopt & expand forecasts to management
- Utilize and maintain SFDC as opportunity management and forecasting tool
- Engage with EMEAR Field Marketing counterparts to create demand generation campaigns with named partner accounts to improve time to customer value and expanded pipeline week over week
- Serve as trusted advisor to Cisco partner base to evangelize and drive GCS portfolio in the EMEAR theatre
- Operate and execute with “C” level partner executives by visiting partner locations, participating in partner executive briefings, and quarterly business reviews
- Plan, propose and participate in GCS portfolio feedback cycle
- Meet operation expense targets and organizational financial goals
- Drives Field, Partner, and Customer Loyalty and Satisfaction
- 5+ years’ experience working with channel and/or alliance partner programs with partners
- Strong background on Collaboration or/and Security architecture is a plus
- Bachelor’s degree from accredited college or technical institution
- Strong partner enablement skills and partner development capabilities
- Strong awareness of Cisco, including both the company and solution offers, and general comprehension of telecommunications and internetworking technology
- An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the ADOPT and EXPAND motion
- Accustomed to working effectively within all levels of an organization
- Ability to align Cisco Services and Solutions with partner at a business level
- Skilled in leadership and influence of virtual, cross-functional teams
- Diversified partner relationship development
2
Partner Success Manager Resume Examples & Samples
- Meet and exceed service adopt & expand targets on a weekly, monthly, quarterly and annual basis
- Engage with Field Marketing counterparts to create demand generation campaigns with named partner accounts to improve time to customer value and expanded pipeline week over week
- Comfortable in working in a predominantly virtual team setting, through inspirational business skills
- Develop a clear and concise understanding of the partner and/or customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function
- Serve as trusted advisor to Cisco partner base to evangelize and drive GCS portfolio in the India region
- Focus on ensuring Partners can deliver value to Cisco customers successfully and maximize the value they receive from solutions and attain their business outcomes through any relevant subscription service
- Drive partner and customer satisfaction by executing GCS strategy
- Communicate and correlate GCS strategy and portfolio to partner growth and sales objectives
- Practice Building: Tie financial impact to partner’s investments in both short term and long term investment models needed to deliver Adopt and Expand value based on Cisco service portfolio
- Candidate should be comfortable with Partner Services Offer Definition: have the capability to build and manage packaging workshops. This would include blending of intellectual property (I do, you do, we do) to build next generation adoption programs
- Balance Planning and Reacting
- Innovate and take risks
- Proactively work to eliminate barriers, handle objections, and remove impediments to success
- Proven track record of collaboration across multiple organizations in order to accomplish significant achievements driving customer satisfaction and Cisco revenue
- Must be excellent communicator, team builder and motivator with a proven ability to provide leadership while exhibiting outstanding interpersonal written and verbal communication skills
- Must be organized and self-motivated
- Ability and willingness to travel on demand
- 10+ years’ experience in successful channel sales, business development and/or channel marketing, preferably in a technical environment
- 5+ years’ experience working with channel and/or alliance partner programs
- A proven track record in business analysis and translating customer needs into a high level statement of requirements for internal product/service package alignment
- Strong partner recruitment and sales capabilities
- Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)
- Training or skills transfer experience preferable
3
Partner Success Manager IT Enabling Resume Examples & Samples
- Develop a trusted advisor relationship with key business stakeholders and IT team members such that all IT Enabling business solutions are closely aligned with the stakeholder business case and business strategy, allowing the full potential of their application or implementation to be realized
- Leverage comprehensive understanding of IT Enabling products and platforms to provide relevant adoption and technical recommendations to the IT Products & Engineering organization on solutions and enhancements customized to stakeholder’s business needs
- Partner with Program Managers and Product Specialists to monitor and ensure application release readiness, and product support are delivered on-time
- Collaborate with IT Program Managers, Product Specialists and Services Managers to ensure adoption, support, and application and or solution development best practices are applied
- Launch the planning and execution of new IT Digital solution to be implemented providing timely account or issue executive summary status reporting both to Business stakeholders and IT management
- Work with IT Functional Strategists and Business Experience Architects to ensure they are leveraging new solutions with the Business achieving success and engaging IT internal resources as necessary
- Help monitor and capture the realized value of IT implemented solutions monitoring their adoption and utilization, and provide guidance to IT Management as part of their annual business review
- Minimum of 2 years’ relevant work experience in one or more of the following: IT Technical development, project management or consulting -- ideally with Finance or related applications (i.e. ERP systems) in a SaaS environment
- Ability to develop project planning & execution implementation timelines recognizing structural issues within the organization, functional interdependencies and cross-silo redundancies
- Successfully partner with matrixed business functions and IT teams to drive new product adoption and capturing realized business value
- Successfully interact with functional strategists, global business architects, program managers, product specialists, and external vendors to drive adoption of transformative IT business solutions
- Strong technical knowledge of IT Enabling product and features, capabilities, their best use and how to deploy, including knowledge of SAP platform and ecosystem
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive level
- Navigate and advise on efforts related to complex business stakeholder’s requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed
- MBA and/or experience with the agriculture industry
- Strong working knowledge of developing IT business solutions in a Fortune 500 business
- Knowledge of Human Centered Design and/or Continuous Improvement
4
Partner Success Manager Resume Examples & Samples
- Collaborate with Business partners to define success, manage change impact and shape metrics from the user/partner perspective to enable clear measurement of the outcome
- Support IT strategy leads and collaborate with Product Managers to ensure solutions are closely aligned with strategy
- Collaborate with Product Specialists to ensure that IT products are designed with the ability to measure adoption and success metrics
- Proactive outreach, responding to business partners’ questions and concerns allowing full potential of IT solutions to be realized
- Develop success plans with business stakeholders that include relevant metrics and key performance indicators to demonstrate results, identify improvement opportunities and evolve the strategies
- Lead adoption activities, oversee critical issues with significant impact, guide corrective action activities, and implement learning
- The immediate assignment will be working on Production and Planning systems
- Bachelor’s degree in Business or Information Technology required
- 5+ years of work experience with users or customers on IT solutions and change management strategies
- General understanding of Supply Chain capabilities and processes as they relate to IT solutions
- Organized and detail-oriented, with excellent follow-up skills
- Ability to work well in a quickly changing work environment
5
Partner Success Manager Resume Examples & Samples
- Create and manage CFL programs for key partners in Emerging
- Support partner on building selling/consulting/support capabilities of salesforce solutions
- Develop a model for automated, self service enablement programs
- Co-ordinate with internal teams to keep enablement up-to-date and relevant to partners
- Analyze, plan, design, execute and manage CFL enablement programs for resellers to maximize customer success, growth and renewal
- Coordinate and deliver training programs for our key partners based on best practices deployed by CFL within Salesforce
- Communicate equally with partners and internal teams such as Product Marketing, Solution Engineering, and Sales Management to gain commitment and support
- Support the Partner ecosystem by providing guidance Customer Success strategies and approaches to solve specific problems, as well as create content and enablement materials
- Create content and enablement materials
- Gather, compile and maintain assets, tools and best practices
- Show and advise Salesforce CFL success methodology and best practice to make partners create Salesforce CFL departments by themselves
- Work with the Salesforce Alliances and Channels teams to execute partner enablement plans in targeted region to drive partner-sourced revenue growth and delivering customer success
- Facilitate the generation of additional add on and upgrade reseller business in the Emerging region and support Sales Management in their achievement of yearly goals
6
Partner Success Manager Resume Examples & Samples
- Establish a trusted advisor relationship with partner stakeholders so that all of Red Hat's activities are closely aligned with the partner's business strategy
- Develop success plans for partners that include relevant KPIs, potential issues, and recommendations
- Educate partners on Red Hat solution lifecycle, certification, and support best practices
- Understand your partner’s solutions and technology as they relate to Red Hat solutions
- Interface with sales, product management, engineering, and support teams to advocate for partner needs
- Onboard strategic partners to ensure their transition from sales to technical support and consulting is seamless
- Manage critical partner support escalations
- Conduct service reviews that highlight partner and program successes, milestones, opportunities, and gaps
- Guide corrective actions and closed loop efforts activities
- Detail-oriented with excellent follow-up skills
- Organized with the ability to work well with constant priority changes
- Technical support background
- Bachelor's degree in a technical or business discipline
- Excellent understanding of the open source development model and open source software solutions like cloud computing and DevOps
- 5+ years of experience as a support or partner project, program, or account manager
- Experience with public cloud providers and independent software providers is a plus
- Willingness to travel up to 20% per region
7
Partner Success Manager Resume Examples & Samples
- Educate partners on Red Hat product life cycle, certification, and support best practices
- Understand your partner’s solutions and technology as they relate to Red Hat products
- Communicate with Sales, Product Management, Engineering, and Support teams to advocate for partner needs
- Oversee corrective actions and closed-loop efforts
- Detail-oriented with great follow up skills and the ability to work with minimal supervision
- Organized and able to work well with constant priority changes
- Experience with public cloud providers and Independent software providers is a plus
- Willingness to travel up to 15%
8
Reseller Partner Success Manager Resume Examples & Samples
- Create Success Plans (incl. vision, objectives, compliance, certification/enablement plans, account planning, renewals/Customer For Life activities)
- Track and report against commitments made to and made by the Cloud Reseller
- Drive Quarterly Business Reviews of Reseller Performance reviews with partners and Partner Account Management teams
- Help partner build 'Customer for Life' practices and processes to ensure existing client renewal / growth
- Monitor and help reseller manage renewals and entitlements/utilization with best practices and tools
- Participate in the coordination, development and delivery of all development activities
- Ensure partner access to appropriate demo and development accounts
- Build necessary enablement plans with Partner to assure pre-sales, sales, support, marketing and post-sales success
- Drive visibility into product roadmap, beta/early adopter programs and technical support as needed
- Collaborate with Partner Marketing to ensure marketing plan and resources are aligned
- Ensure pricing updates are communicated effectively
- Extensive experience in the following areas: Channel/Resell sales or Channel/Resell Program management, Partner account management, Marketing, Business Development, with minimum of 3 years working as a channel sales manager or channel partner manager
- Experience with creating differentiated and successful channel account management plans and relationships with partners
- Capable of building and maintaining strong relationships with a diverse set of internal and partner constituencies including senior level executives, legal, finance, support, sales and marketing experts. Must understand how to operate and thrive in a matrix environment
- You must be comfortable with complexity and thinking on multiple levels of abstraction
- You must be able to build team consensus when recommending new course of action
- High energy, enthusiasm, and passion for the business
- Willing and able to travel domestically & internationally
- A Bachelor's degree or other significant similar business or educational experience
9
Partner Success Manager Resume Examples & Samples
- 3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
- Assist the Partners in improving their business operations model
- Engage in key opportunities to sell with through VS Partners
- Develop action plans with Partners to deploy new, customer-focused DS solutions
- Follow up on the topic and review Partner commitment on a regularly fixed meetings
- Build to ensure sales pipeline of 350% of target on 4 rolling quarters
- Be involved as early as possible in new Partner onboarding phase
10
Partner Success Manager Resume Examples & Samples
- Manage the relationships for WRS with up to 10 strategic partners
- Manage initial and ongoing co-development with partners
- Manage and monitor partnership deployments within Westfield
- Collaborate with Account Management teams to maximize WRS client adoption of the partner services and co-development
- Develop activation programs to drive awareness of the partner capabilities
- Evangelize the partnership throughout WRS and Westfield
- Identify key resources to implement, manage and scale partnerships
- Set KPIs jointly with partners and clients
- Capture and report performance for KPIs for partnerships including activation, costs, utilization and impact
- Anticipate and resolve issues involving partners
- Create long-term roadmap for each partnership under management
- Deeply understand partners’ business strategy and goals
- Educate WRS leadership on how partner can or cannot advance WRS’ goals
- Minimum of three years’ experience working with technology companies
- Intuitive understanding of technology and integration hurdles
- Proven to be curious and creative
- Familiar with common CRM systems and practices
- Effective written and spoken communicator
- High “emotional intelligence”
- Analytically driven
- Bright, personable, execution oriented
11
Partner Success Manager Resume Examples & Samples
- Channel Development and Enablement:Work with management team to define channel strategy and TW partners mapping. Identify the suitable and valuable channel partner to enhance our sales coverage through Partner mapping. Build a strong tier2 network in your territory to enhance our sale coverage and support our sales to generate revenue. Analyze the gap of our partners, and provide management, sales and technical training for channel partners to enable them ready within Symantec business, especially in competitive information
- Partner Management:Manage the partner in MPL include business, Co-op, rebate, sales behavior etc. Provide strategic leadership for the Key Partners, working in close cooperation with other dept, to create and implement program strategies that drive desired business outcomes and meet the needs of our customers and partners. Channel Manager act as “sales managers”, deliver sales, marketing, operations and account management expertise to Managed Partners, and drive incremental revenue from them. Agree, review and achieve business plans, marketing plans and targets with channel partners regularly. Interface with Management on channel feedback. Manage the channel conflict to maximize the partner sales productivity. The key single point of contact for executive communication and issue escalation. Analysis of channel inventory, planning and forecasting sales in to meet company objectives
- Business Management:Achievement of quota. Monthly analysis of channel sales out data, creating and executing plans as necessary to ensure targets are achieved. Communicate with sales team as required for planning, forecasting and deal analysis. Work directly with partners and Regional Manager to support AMs in each area. Review on a quarterly basis the pipeline of key deals that support the forecast. Effectively introduce new products into channel base and end user customers to create new business. Weekly reports of own sales activities and partner’s forecasting, booking. Maintenance partner sales data in SFDC or other channel management tools
- Over 5 years’ experience in Channel Management, familiar to TW channel market, understand all kinds of Channel selling model
- High sense of responsibility. Ability to work innovatively and think strategically
- Cooperate with others effectively and efficiently with the flexible leadership quality of planning, organizing and managing
- Business Management: Achievement of quota. Monthly analysis of channel sales out data, creating and executing plans as necessary to ensure targets are achieved. Communicate with sales team as required for planning, forecasting and deal analysis. Work directly with partners and Regional Manager to support AMs in each area. Review on a quarterly basis the pipeline of key deals that support the forecast. Effectively introduce new products into channel base and end user customers to create new business. Weekly reports of own sales activities and partner’s forecasting, booking. Maintenance partner sales data in SFDC or other channel management tools
- Over 5 years’ experience in Channel Management, familiar to Shanghai channel market, understand all kinds of Channel selling model
12
Partner Success Manager Resume Examples & Samples
- A minimum of 6+ years’ experience in a partner management related role within the technology sector
- Proven track record of accurately forecasting partner sales pipeline and consistently exceeding targets
- Previous experience selling enterprise software and related services through reseller channels preferred
- A developed and sophisticated understanding of partner business planning design and execution
- Experience establishing Business Process for on-boarding, training and exiting of Partner resources
- Ability to influence, persuade, and negotiate in a diplomatic and professional fashion
- Experience establishing and tracking quality metrics, criteria, KPIs and dashboards for program initiatives and financials
- An internationalist with cross-cultural sensitivity and strong awareness of global business issues
- A passionate, visionary, committed, problem-solver who leads by cultivating excellent relationships internally and externally
- Highly motivated individual with strong communication skills
13
Norton Partner Success Manager Resume Examples & Samples
- Communication skills (verbal, written, presentation)
- Persuasion/Influencing and negotiation skills
- Conflict Resolution skills
- Objective Setting skills
- Strong selling & negotiating skills
- Time Management skills
- PC literate with Microsoft Office Software (Word, Excel, PowerPoint, Outlook)
14
Partner Success Manager Resume Examples & Samples
- Business development and partner management skills, fostering executive relationships
- Strong network and connections with corporates and investor community (VCs/ angel networks)
- Well-organized and detail oriented partner manager with broad experience working either across Microsoft or the tech ecosystem
- Strong cross-group collaboration working with multiple stakeholders
- Partner-obsessed with solid understanding of startup ecosystem
- Ability to build communities, speak at events is a serious plus
- Strong network building capabilities between Microsoft and our strategic partners, as well as a demonstrable networking across the emerging technology ecosystem
- Proven record of growing new businesses and building business relationships with senior executives
- Results driven; strong analytical skills with exceptional verbal and written communication
- Exceptional decision-making, conflict resolution, negotiation skills, and follow through capabilities
- Significant experience in business development, partner management, product management, and / or marketing, sales
- Strong understanding of mobile and cloud computing technologies, business drivers, and emerging trends
- Qualified Degree (Bachelor in Business, Engineering or equivalent) required; Graduate degree in Business preferred
15
Global Vegetable IT Partner Success Manager Resume Examples & Samples
- Strong global leadership skills (Global thinker / working across cultures)
- Excellent communication and influencing skills, with ability to relate to both non-technical business users, and technical IT resources
- Strong Negotiating/Conflict Management & Priority Setting
- Proven ability to work on own initiative
16
Partner Success Manager Resume Examples & Samples
- Focuses on software sales and marketing to grow Symantec’s business and to deliver business metrics such as revenue and net profit
- Continually expanding the existing team by recruiting, training and motivating the best people at all levels; developing the talent bench
- Focuses on Symantec channel and SI partners to deepen strategic relationships and generate strong business results in Indonesia and working with them to expand sales of Symantec’s products to end customers
- Contributing to the broad Symantec Indonesia business strategy, planning, and implementation of the operating plans which both address the needs of the individual markets and the corporate financial goals and objectives of the company
- Plays a critical linkage role with Symantec Indonesia to align operations and key corporate initiatives
- Establish solid customer contacts and network within the Indonesia market; as well as to spearhead the strategic and tactical initiatives for sales growth, customer acquisition and major account development and penetration. Build lasting, consultative relationships with elite accounts and partners
- Proven track record of significantly growing a software business and experience in both direct and channel sales in Indonesia
- Substantial experience leading company through sales growth and team expansion
- Unquestioned business ethics and integrity and well-regarded executive within the industry in Indonesia
- A passionate, hands-on leader and manager who is able to lead the team to achieve extraordinary results
- Over 10 years of experience working for software or IT companies with multinational experience and over 5 years partner management experience
- Bachelor Degree required. Master’s Degree, preferably a MBA, strongly desired
- A polished and poised executive, with strong communications skills and the ability to gain instant credibility within the company and with customers and partners
17
Partner Success Manager Resume Examples & Samples
- Develop and Execute a Growth Strategy
- Lead the design, development, and execution Symantec’s partner ecosystem transformation
- Design, implement, and execute business plans for each RTM and associated targeted partners within those RTM through the building of effective measurements that clearly show revenue milestones are being achieved or exceeded
- Define and manage the strategy, tactics and programs to create partner demand for Symantec solutions through the use of PR, Product & Channel Marketing, Advertising, Strategic Relationships, Direct, Event, Channel and Online Marketing
- Expected to work closely with partner executives and Symantec sales leadership to bridge the various partner core business models with Symantec’s Enterprise Security sales leadership strategy and plans to drive effective joint GTM pursuits of existing and targeted opportunities
- Define and execute a partner recruitment and removal strategy that is aligned and measured against Symantec’s business goals
- Recruit, Develop, and Inspire a High Performance Team
- Responsible for planning, organizing, staffing, training, and leading all channel functions to achieve the company objective of sales, growth, and profits
- Ensure the proper performance of channel sales through training, incentives and motivation
- Business Planning and Cost Optimization
- Responsible for the ongoing detailed evaluation of channel execution and structures against the AMS business objectives
- Identification of the correct strategic partners, cost analysis and creation of an aligned plan that that results in profitability goals that can be measured
- Conduct Quarterly Business Reviews, measuring partner performance against pre-established business metrics
- Develop regular executive engagement cadence across sales
- Extensive knowledge and experience of global and local technology markets and trends, pricing and packaging models, customer buying patterns,
- Strong P&L background and ability to effective operate within a defined cost envelope
- Demonstrated experience partnering with and leveraging public and investor relations, advertising, statistics and trend analyses, event, channel, & product marketing to generate demand for Sales solutions
- 15+ years Sales strategy/programs experience
- 10+ years managing within a highly matrixed organization
18
Partner Success Manager Resume Examples & Samples
- Primary responsibility for the Sales Account Manager role is to drive sales through their account to ensure bookings targets are being exceeded
- In conjunction with the US Distribution Lead, the successful candidate will be responsible for setting account strategy, account plans and forecasting revenue for his/her accounts
- In conjunction with Consumer Marketing, develop and implement the go-to-market strategy for his/her account, including obtaining support from other organizations that will contribute to the business
- Oversee account relationships with key members of the account, and ensure appropriate executive mappings are in place. Frequently interface with the accounts to gather and prioritize issues impacting success in the market place
- Represent Norton products, services and initiatives to the account, including introducing new opportunities
- Develop new business models with the account to expand the overall business
- In conjunction with Global Supply Chain, Distribution partners, and other cross-functional operations teams ensure partners product inventory is maintained, including support for launch of new product versions and new products
- Educated to a minimum of B.A./B.S. Degree level, MBA or Equivalent work experience preferred
- 2 Years+ in a sales account management role. Experience with a Consumer IT vendor, IT Distributor, Reseller or Retailer are all relevant. Candidates possessing experience in Consumer Electronics, Mobile/Tablet Computing, or Fast-Moving Consumer Goods (FMCG) industries are of particular interest
- Extensive experience with key channel accounts/customers is essential
- Travel:Office Ratio approximately 70:30 – candidate is expected to maximize visits to customers
- Highly presentable, articulate and with a mature outlook
- Tenacious without being aggressive
19
Partner Success Manager Resume Examples & Samples
- Build and maintain strong relationships within your assigned partners to retain, grow commitment and provide customer resources when needed
- Facilitate implementation by providing a one-stop point of contact for the Partner during onboarding
- Monitor account usage, analyzing patterns to determine whether partners behavior indicates a successful deployment and utilization of Intronis products
- Triage technical issues, working with Support and Sales to get partners the correct assistance for the issues they present
- Gather partners technical requirements and feedback on products, channel to Sales, Product and Support groups
- 2 – 4 years related experience in a customer relationship management role
- Strong interest in technology and business
- Experience working in metrics and process-driven environments
- Exceptional time management, prioritization and communication skills
- Experience with Microsoft Office products
- Salesforce experience helpful
20
Partner Success Manager Resume Examples & Samples
- Responsible to support the large Partner accounts, as well as their subsidiary stores and institutions, throughout the life cycle of the account
- Creates business models that can be replicated for future large Partner accounts
- Creates communication plans for large Partner accounts, as well as their subsidiary stores and institutions, aimed at growing the business relationship and sales
- Identifies opportunities for growth of accounts through the introduction of new products, services, and initiatives
- Ensures all aspects of the customer engagement and contractual obligations are executed successfully. This includes product and service implementation, billing/finance set up, content requirements and adherence to our service level agreement
- Develops productive working relationships with all key account stakeholders and engages regularly in both formal and informal capacities to stay abreast of current and future account needs
- Provides oversight, engagement, and reporting, both internal and external, for key, high-value account initiatives, needs and outstanding issues
- Continuously monitors revenue, customer usage and support incidents to identify areas of risk and/or concern
- Communicates company software’s current features, upcoming features and issues, outages or maintenance items, and also communicates customer feedback to the product managers for product improvement
- Provides project management of customer initiatives and communicates clearly around progress ensuring timely delivery of our solutions
- Prepares and provides reporting to internal leadership on overall account health and success based upon established metrics and criteria
- Advocates on behalf of customer in communicating requirements to other internal departments, product management in particular, to achieve the highest level of corporate cooperation while balancing customer satisfaction with company priorities
- Coordinates and participates in periodic strategic account meetings and others as deemed necessary. This could include quarterly and annual business reviews, end-user trainings, focus groups, etc.
- Maintains and regularly updates all pertinent customer information and details
- Recognizes and responds appropriately to escalations and issues of high concern for the customer
- Maintains expert knowledge of VST business models, products, platform functionality, and operational protocol
- 6 years account management experience
21
Partner Success Manager Resume Examples & Samples
- Experience working with ISV partners to develop and execute a partnering strategy, training, and joint sales and Go to Market (GTM) programs
- Engage the partner field sales organization, channels and end customers to create and drive revenue opportunities for both parties
- Set and manage revenue targets and work with the partners and AWS sales organizations to achieve/exceed goals
- Experience with CRM systems, data warehousing and other analytic tools to establish detailed metrics for tracking purposes
- Position based in Sydney or Melbourne
- The right person will possess 10 years of sales or business development experience in the software/technology industry
- A minimum of 5 years working within Software companies or Tech Startups
- Strong presentation and writing skills and the ability to articulate complex concepts to cross functional audiences
- Strong technical and/or business solutions acumen, with a demonstrated track record of driving emerging/disruptive technologies and Software as a Service delivery models
- Having worked for a SaaS / ISV provider in sales and/or business development role
- Experience running a growing Tech Startup business
22
Partner Success Manager Resume Examples & Samples
- Provide engagement, enablement and basic project management to drive retention and revenue into Partners clients using Cisco WebEx
- Create and distribute best practices, design and implementation of success criteria
- Single point of post-sales support contact for partner C-level executives, dept. heads and strategic business stakeholders
- Drive non-technical escalations from partner into Cisco WebEx
- Design, pitch and deliver scalable adoption programs and latest marketing materials to partners to use with end-customers
- Strategic thinking, planning and a focus on execution
- Advanced excel and CRM experience
- Ability to re-prioritize as dictated by rapidly changing conditions
- Basic experience of collaboration tool such as Video or Tele Conference systems
- Basic understanding of Software Development LifeCycle Management (in a multi-tenant SaaS environment preferred)
- Ability to work as a team member in a cross-functional matrix environment
- Excellent presentation and communication skills in Native level Japanese and Business level English
23
Partner Success Manager Resume Examples & Samples
- End-to-end project management
- Lead the BroadCloud onboarding communication between BroadSoft and the customer(s)
- Project task coordination/scheduling, project and mitigation plans, status reporting, customer meetings, progress monitoring/tracking, resource assignment, etc
- Project governance activities, and collaboration with account teams and other internal and external stakeholders
- Manage customer meetings, including Internal and External status reporting, kick-off meetings, project reviews, etc
- Direct onsite support for key/important delivery activities (e.g. migration/cutover events)
- Ensuring that all tasks associated with multiple, simultaneous projects are completed on time, and thoroughly communicated within BroadSoft (both the immediate team and upper management, as required) and between BroadSoft and the customer(s)
- Continuous interface with multiple groups, internal and external, with BroadSoft to ensure that the responsible parties are properly engaged and deliverables are met
- 3-5 years minimum work experience required
- 1-2 years Project/Program Management work experience preferred
- Project Management certification (e.g. PMP, ITIL) desired
- Other Skills and Attributes
- Strong Project/Program Management skills required
- VoIP/Telecom/Cloud SaaS experience desired
- Direct customer-facing consulting or services delivery experience desired
- Well-developed organizational skills
- Strong negotiation/collaboration skills
- Self-motivating individual, comfortable operating with minimal supervision
- Effective Time Management and Planning skills
- Effective use of project management and reporting software tools and resources
- Strong Customer presence. Ability to gain and maintain customer’s trust quickly
- Cross-functional leadership, ability to lead in a group setting
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Partner Success Manager Resume Examples & Samples
- Builds & progresses Pipeline using the new SFDC OPP360 cloning process
- Drives new business opportunities in existing end user accounts. Works with Partners to complete ‘white space’. Maintains complete and up to date Partner Account Plans as required, achieving buy-in for plans with the Partner Develops and maintains Teaming Agreements with Partner
- Host on-site events with Partner sales teams to win mindshare for Symantec
- Completes Quarter Business Reviews with managed partner quarterly
- Proficient in SFDC and Opportunity Registration navigation, ensuring SFDC is up to date and accurate at all times
- Drive incremental partner Revenue
- Effective and appropriate intelligent use of rebate programs to maximum revenues
- Conversant with Symantec’s order submission process and pricing structures
- Understanding of Symantec Partner policies, programmes and requirements
- Understanding of and compliance with Symantec’s revenue recognition policies
- Understanding of and compliance with Legal terms & conditions
- Takes ownership of understanding Compensation Plan
- Develops and maintains knowledge of customer buying process
- Proven track record in a Field Sales capacity within high-tech industry
- Possess the strongest of sales skills and highest level of technical and business acumen
- Extensive breadth and depth of knowledge arrived through exposure to complex business situations
- Further Education qualification preferred
- Confident and self-aware with presence and credibility
- Self-starter, able to apply initiative and hold self-accountable
- Solution focus, demonstrating drive
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Partner Success Manager, Indonesia Resume Examples & Samples
- Serve as a key member of the ASEAN team in helping to drive overall AWS partner strategy
- Have a broad based understanding of cloud technologies
- Develop a group of committed partners including a plan to recruit, on-board and measure SI partners in the geography
- Work with specific prospects/partners to educate, and enable them for using AWS
- Understand and exploit the use of salesforce.com and other internal Amazon systems
- Prepare and give business reviews to the senior management team regarding progress against plan and roadblocks to closing new customers
- For more information on Amazon Web Services, please visit http://aws.amazon.com **
- Strong partner network Across Asia and specifically, Indonesia
- Exposure to ASEAN markets and specifically, Indonesia
- Local Language Skills
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Partner Success Manager, Asean Resume Examples & Samples
- Develop a group of committed ISV partners including a plan to recruit, on-board and measure new ISV partners in the geography
- Execute the strategic business development plan while working with key internal stakeholders (e.g. service teams, legal, support, etc.)
- Work with specific prospects/partners to develop the business value proposition for using web services for the specific prospects/partners
- Fill the business development pipeline by engaging with prospects and key customers
- Develop long-term strategic partnerships in support of the market
- Handle ad-hoc incoming inquiries and qualify them as potential AWS BD targets
- For more information on Amazon Web Services, please visithttp://aws.amazon.com **
- Extensive channel related roles in ASEAN is a requirement
- Experience working within the enterprise software industry is highly desired, especially in the virtualization, cloud or enterprise software spaces
- Exposure to and experience is developing channel programs to deliver sustainable revenue
- Channels and sales experience
- Strong partner network across ASEAN
- Strong understanding of ISV coverage by Industry
- Exposure to ASEAN markets
- MBA and/or Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
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Junior Partner Success Manager Resume Examples & Samples
- Execute enablement activities per approved project plans
- Attend needs analysis workshops
- Organize, moderate and document weekly lifecycle meetings
- Report regular partner health, milestones and retention forecast
- Aid in the design and delivery of scalable adoption programs
- Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
- Maintain consistent and effective pro-active communication with the assigned Partner base
- Ensure prompt customer issue resolution with the appropriate Cisco organizations, striving for maximum partner satisfaction
- Exhibit leadership by providing suggestions for improving processes and the approach in managing partners
- 4 years’ experience in a customer facing position. Proven ability to deliver a high degree of partner satisfaction through the effective implementation of services, as well as successful in scoping additional service opportunities through effective base penetration and client growth
- Effectively manage both change and communications management during the lifecycle of a partner relationship from implementation to ongoing delivery
- Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
- Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
- Technical Aptitude: Ability to understand and translate technical requirements from partner, end-customer and internal technical teams
- Ability to work in a team environment, and assist other team members to achieve the team- oriented objectives
- Must possess the ability to manage day-to-day work with minimal supervision
- Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
- Ability to achieve objectives in a dynamic environment
- Fluency in English, German and French is required
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Partner Success Manager Resume Examples & Samples
- The right person will possess significant experience in sales or business development
- Able to consistently exceeds quota and key performance metrics
- Demonstrated ability to engage and influence senior executives
- Experience working within the enterprise software industry is highly desired
- Prior experience working with Systems Integrators and Consulting Companies to drive sales
- Prior direct sales experience is preferred
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
- Experience leveraging partners to drive business growth and close large enterprise opportunities
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Partner Success Manager Resume Examples & Samples
- Responsible for channel revenue for the region from Tier 2 partners
- Work with selected channel partners in the region as Managed Partners and grow revenue contribution
- Coaches partner sales reps to interact with prospects deals Meeting and exceeding set sales goals while adhering to VERITAS rules of engagement
- Manage and be the main point of contact for partners
- Aggressively work to maximize partners performance through best practices, training and support
- Communicate masterfully with partners on products and service value offerings
- Create systems and procedures to streamline partner management
- Work with marketing to drive programs and events to extend the relationships to new prospects
- Continually learning about new products and improving sales skills
- Provide weekly reporting of pipeline and forecast
- Keep abreast of competition, competitive issues and products
- Define and execute partner sales plans and regular progress checkpoint reviews
- Focus on the business insights and partners performance to enable effective and appropriate partner development actions plan
- Execute on the quarterly revenue goals and business and marketing plan
- Ensure all back-office requirements are consistently and accurately updated
- 8+ years channel management and sales track record for small medium enterprise selling experience
- Ability to interact with people at all levels, to gain trust and to exercise balanced judgment
- Mature, professional, independent, self-driven
- Proven record in driving sales and marketing campaigns with partners that results in revenue growth
- Ability to build a joint pipeline and close large opportunities with a partner through your personal sales effectiveness and using Salesforce.com
- Exceptional management, interpersonal, written and presentation skills
- Thrives in a fast-paced, high growth, rapidly changing environment
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Partner Success Manager Resume Examples & Samples
- Partner Recruiting
- Partner Enablement & Training
- Channel Program Operation
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Partner Success Manager Resume Examples & Samples
- Strategize with partners to ensure alignment of goals
- Communicate partner strategy and activities with local channel team
- Facilitate execution of partner strategy with local channel team
- Escalation contact for unresolved local and cross-territorial partner issues
- Ensure partner meets all Gold or Platinum Partner sales/technical program requirements
- Develop and implement nationwide partner business/technical strategy and competency plan and communicate plan within Veritas
- Provide local channel team with partner marketing plan and local partner activity/event schedule
- Develop and update Partner Profiles and Business Plans
- Serve as general partner escalation contacts when local resources have been exhausted
- Travel to national partner corporate and branch locations as necessary
- Ensure Salesforce.com is updated with national partner deals, denoting those which are approved opportunity registrations (as you would any other partner)
- Facilitate opportunity registration review process for partner deals
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Partner Success Manager Resume Examples & Samples
- Working with one of the largestfor Global Strategic Partner(s)
- Ensure GSI meets all Partner sales/technical program requirements
- Serve as americas partner escalation contacts working with account team to resolve issues
- Travel to GSI partner corporate and branch locations as necessary
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Partner Success Manager Resume Examples & Samples
- 10+ years in the high tech industry recruiting and managing world-class partners
- A solid understanding of customer success best practices and methodologies
- Proven software experience and awareness of Cisco solutions (i.e. Security and Services)
- Collaborate easily with partner executives on go-to-market plans that result in the over achievement of quarterly goals & objectives
- Exceptional analytical skills and the ability to help partners examine metrics to ensure the utmost customer experience
- Robust mentoring skills to enable partners drive industry-leading renewal rates and generate new sales opportunities
- Able to enable scale and monetization through high touch partner programs and digital platforms
- Bachelor's degree from accredited college or technical institution
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Partner Success Manager Resume Examples & Samples
- Work from remote office for close proximity to your new and existing partners
- Proven Sales Achievements as a "Hunter"
- Achievement of quarterly and annual goals by driving revenue and market share goals
- Support the Channel Sales Organization to build & execute regional Channel and Enterprise Business strategies
- Establish strong relationships both individual and organizational with channel partners
- Design, plan, and execute effective marketing and promotional campaigns with key channel partners
- Build long-term & successful partnerships through training & enablement, coaching of Channel Partners sales resources
- Engage channel partners for quarterly/annual business planning and execution
- Build, manage and maintain a healthy sales pipeline by understanding market opportunities, the needs of resellers and customers in order to drive revenue growth
- Collaborate with the Product/Channel Marketing and Product Management to effectively promote products to resellers and customers, ensuring product/brand positioning, features and pricing are appropriately addressing market needs
- Recruit new resellers to fill the gaps in coverage and penetration in the designated region
- Collaborate with Tier-1 Partners to define and execute on strategy to identify and establish Tier-2 reseller network
- Proven "Hunting" Sales Ability
- Out of the Box & Creative approach towards business development & Sales
- Minimum of 8-10+ years of successful sales or business development experience with domestic and international Partners. Ideally in IT security, mobile applications or services, technology, ISP, networking, telecommunications, or
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Partner Success Manager for IBM Resume Examples & Samples
- Working with one of the largest for Global Strategic Partner(s) IBM
- Develop and implement nationwide GSI partner business/technical strategy and competency plan and communicate plan within Veritas
- Provide Americas partner team with necessary partner marketing plan and local partner activity/event schedule
- Conduct weekly forecasts, pipeline reviews, and quarterly QBRs
- Provide corporate and local partner branches with list of local Veritas channel/enterprise/large enterprise contacts
- Facilitate nationwide branch-level communication and account mapping between the partner, local channel team, and local enterprise/large enterprise team
- Facilitate resolution of cross-territorial sales opportunities and escalation issues
- Ensure consistent sales and pre/post-sales technical Veritas solution knowledge across both corporate and nationwide branch locations
- Engage with partner executive and branch-level staff to ensure alignment of goals and shared execution accountability
- Ensure Salesforce.com is updated with GSI partner deals
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Partner Success Manager Resume Examples & Samples
- Primary responsibility for the Partner Success Manager role is to drive sales in their aligned partner to ensure development targets are being exceeded
- Work in a team environment with all channel teams, ISO, Marketing, Sales, Pre Sales, Product management and operational support teams
- Lead setting partnership strategy, account plans and forecasting revenue for his/her partnerships
- In conjunction with AMS Channel Teams, ISO, Marketing, develop and implement the go-to-market strategy for his/her territory, including obtaining support from other organizations that will contribute to the business
- Lead key relationships with members of the partnership, and ensure appropriate executive mappings are in place. Frequently interface with the partners to gather and prioritize issues impacting success in the market place
- Proudly represent Veritas products, services and initiatives to the partnership, including introducing new opportunities
- 4 Years+ of Channel experience
- Must be willing to travel 50%+ of the time
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Partner Success Manager Resume Examples & Samples
- Primary responsibility for the Account Manager role is to drive sales in their territory to ensure development targets are being exceeded within partner accounts
- Invest their time with the GSI / GSP team and partners and chosen distributors to become an integral part of their team and business
- Work in a team environment with AMS GSP team, all channel teams, ISO, marketing, sales engineering, product management and operational support teams
- In conjunction with AMS GSI / GSP team, Channel Teams, ISO, Marketing, develop and implement the go-to-market strategy for his/her territory, including obtaining support from other organizations that will contribute to the business
- Represent Veritas products, services and initiatives to the partnership, including introducing new opportunities
- 5 Years+ of Channel experience
- Swiss German Speaker
- Comfortable presenting effectively to large audiences, both internal and external
- Experience building relationships and working with senior leadership
- A self-motivated, tenacious & effective time manager needing little direct management
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Partner Success Manager Resume Examples & Samples
- Responsible for the day-to-day development of channel partners, either Distributor, Reseller or Partner accounts
- Responsible for achieving and exceeding the incremental sales goals assigned to the account(s) on an annual basis
- Primary liaison between the Channel Partner and Veritas, the individual should establish solid working relationships internally with all applicable groups within all sales Veritas segments
- Understanding of the Partner’s strategies and goals to orchestrate Veritas resources (including Veritas Commercial and Enterprise reps) to maximize sales volume and profit goals within Partner
- Represent the organization to the Partner and the Partner to the organization, with the Channel Partner being reliant upon Veritas as valuable supplier of products and services
- The individual is expected to proactively develop sales forecasts, the PSM should actively manage his partners’ opportunity registration deals, both regular sell-through updates and new version or new product forecasts, understanding, monitoring and reacting to where the Partner is against year to date revenue, reporting on any significant trends
- Responsible for developing annual business plan which has the agreement and sign off by a C Level Executive within the Partner, which clearly lays out steps for success for their assigned accounts
- Self motivated combined the ability to influence strategy and execute without monitoring
- Ability to develop strong relationships with partners at board levels and have the ability to liaise and negotiate with partners of varying type, level and technical understanding
- The Creation of a winning mentality and culture through continual inspection and, measurement as well as ongoing team and personal efficacy as to develop and grow your potential utilizing programs
- The ability to work in a fast paced and flexible market place are needed
- Proven track record of success driving incremental revenue in the IT software and solutions market is preferred or proven track record of sales in other technology industry
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Partner Success Manager Resume Examples & Samples
- Manage timely and effective account hand-offs from the Partner team to the PSM team
- Proactively connect with Partners to gain an understanding of their needs and ensure they understand and find full value of our products and services
- Manage Partners throughout their lifecycle to maximize ROI
- Proactively recommend and drive consumption of resources for training, services and best practices to help the Partners and their end Customers overcome adoption barriers, accelerate time to value and achieve their desire business outcomes
- Establish a trusted relationship with Partners to develop referenceable accounts
- Monitor key performance indicators
- Articulate the product critical capabilities as they apply to Partners’ and their end Customers’ business requirements
- Maintain effective communication and collaboration with clients, sales and other internal PTC teams to solve difficult problems with effective solutions
- Conducts phones calls, writes emails, follows up on survey responses, and analyzes survey data to ensure Partner Success
- Identify areas for process creation or improvement within the PSM team
- BA/BS degree (or equivalent; MBA or advanced degree preferred)
- Ability to learn fast, shift directions even faster and work collaboratively on a highly effective team
- Minimum 4 years’ relevant work experience in the field of partner or customer success, customer service, account management, project management, professional services, and/or consulting
- Expertise and experience dealing with large accounts at the most senior IT and business levels
- Possess business acumen and be technically savvy to understand a customer’s business drivers and recommend a solution through our technology
- Software and subscription experience
- The desire to learn new soft and technology skills and the desire to coach, mentor and train peers throughout the organization
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Partner Success Manager Resume Examples & Samples
- Responsible for achieving and exceeding the incremental sales goals assigned to the account(s)on an annual basis
- Primary liaison between the Channel Partner and VERITAS, the individual should establish solid working relationships internally with all applicable groups within all sales VERITAS segments
- Understanding of the Partner’s strategies and goals to orchestrate VERITAS resources (including VERITAS Commercial and Enterprise reps) to maximize sales volume and profit goals within Partner
- Represent the organization to the Partner and the Partner to the organization, with the Channel Partner being reliant upon VERITAS as valuable supplier of products and services
- Proven track record of success driving incremental revenue in the IT software and solutionsmarket is preferred or proven track record of sales in other technology industry
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Partner Success Manager Resume Examples & Samples
- History of demonstrated success in driving and delivering strong organizational results
- Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client
- Strong interpersonal and communication skills, with the ability to present in a group setting
- Experience building internal and external relationships, and mitigating past difficult personalities or situations
- Self-motivated to develop and maintain skill set and product knowledge
- Professional self-starter, able to work collaboratively with others
- Understanding of Environmental, Health, Safety or Quality considered an asset
- 3-4 years consulting experience in a client-facing, software delivery environment
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Partner Success Manager Resume Examples & Samples
- Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business
- Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s
- Deliver weekly & accurate adoption forecasts & updates to management
- Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer
- Proactively qualify, communicate and transition the identified opportunities into Cisco Sales
- Drive the successful introduction of the new solutions based on the customer expected outcomes
- Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed
- Advocate on behalf of the Customer ensuring a superior Cisco experience
- Aligns actions and execution plans with GCS Vision and strategy to deliver desired outcomes as documented through specific partner planning
- Must be an excellent communicator, team builder and motivator with a proven ability to provide leadership while exhibiting outstanding interpersonal written and verbal communication skills
