Success Manager Resume Samples
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Success Manager Resume Samples
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GB
G Balistreri
Garnett
Balistreri
7323 O'Reilly Manors
Dallas
TX
+1 (555) 925 8635
7323 O'Reilly Manors
Dallas
TX
Phone
p
+1 (555) 925 8635
Experience
Experience
Phoenix, AZ
Success Manager
Phoenix, AZ
Armstrong-Macejkovic
Phoenix, AZ
Success Manager
- Ultimate responsibility for the customer's renewal and for expansion of the platform. You promote maximum value from their investment in Salesforce, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of http://salesforce.com /" target="_blank"> Salesforce.com in the areas of: sales productivity, service optimization, platform (Communities, http://data.com /" target="_blank"> Data.com , Marketing Cloud, Heroku)
- Identify risks to the customer achieving their stated business goals and work with the virtual team to build a risk mitigation plan
- Serve as a customer advocate in driving industry best practices and the evolution of http://salesforce.com /" target="_blank"> Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
- Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
- As part of building your personal brand you will be given the opportunity to
- - Partner with customers in developing their strategic direction
San Francisco, CA
Portfolio Success Manager
San Francisco, CA
Harvey Group
San Francisco, CA
Portfolio Success Manager
- Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs
- Have daily/weekly cadence for meeting with, and providing CFL updates to, your Sales VPs and their Managers
- Have daily/weekly cadence for meeting with, and providing CSGFL updates to, your Sales VPs and their Managers
- Manage and collaborate interdepartmentally to resolve at-risk Customer escalations in Region
- Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer's success and provide implementation best practices
- 4) Direct and indirect feedback provided by all parties that the SMs engages with (PAMs, TEs, Tech Support, CSG -Customer Success Group-, etc)
- Portfolio Success Manager (PSM)
present
Houston, TX
Success Manager / Director
Houston, TX
Jacobi, Collins and Runolfsson
present
Houston, TX
Success Manager / Director
present
- Partnering with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of their business goals
- Effectively networking an account from the C-Level down in order to achieve successful execution of the customer's Blueprint
- Ensuring that customers derive maximum value from their investment in Salesforce through adoption and full license utilisation
- Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and Salesforce
- Contribute thought leadership and best practice, both internally and externally, around business transformation
- Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimise customer attrition
- Provide oversight on key projects to ensure quality implementations that stay on track
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Drexel University
Bachelor’s Degree in Computer Science
Skills
Skills
- The Creation of a winning mentality and culture through continual inspection and measurement as well as ongoing team and personal efficacy as to develop and grow your potential utilizing programs
- Strong customer and/or partner network based on covered accounts
- Excellent Communication and negotiation skills on C-Level
- The ability to operate in a heavily matrixed environment and influence virtual teams
- The ability to work well within a team is essential and you will have first class communication and presentation skills
- The ideal candidate will possess the ability to develop strong relationships with partners at board level, therefore, you will have the ability to liaise and negotiate with partners of varying type, level and technical understanding
- Self-motivated and outspoken; the ability to influence strategy and execute without monitoring
- Expert in solution selling
- >12 years direct sales and Channel sales with proven track record in sales quota attainment
15 Success Manager resume templates
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1
Success Manager Resume Examples & Samples
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of http://salesforce.com /" target="_blank"> Salesforce.com in the areas of: sales productivity, service optimization, platform (Communities, http://data.com /" target="_blank"> Data.com , Marketing Cloud, Heroku)
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map http://salesforce.com /" target="_blank"> Salesforce.com features and associated business benefits to address their needs
- Identify risks to the customer achieving their stated business goals and work with the virtual team to build a risk mitigation plan
- Serve as a customer advocate in driving industry best practices and the evolution of http://salesforce.com /" target="_blank"> Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers, partners, and http://salesforce.com /" target="_blank"> salesforce.com
- Partner with customers in developing their strategic direction
- Build and maintain both global and local relationships internally and with customers
- Work in a highly collaborative and passionate team environment
- Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development
- Minimum 10+ years relevant work experience in Insurance and Financial Servcies
- Minimum 5 years experience working with or in Insurance
- Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
- Knowledge of http://salesforce.com /" target="_blank"> salesforce.com product and platform features, capabilities, and best use
- CRM or IT experience and knowledge of http://salesforce.com /" target="_blank"> salesforce.com competitive landscape and technical ecosystem
- Working knowledge of the software development process and of software design http://salesforce.com /" target="_blank"> Salesforce.com product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant and/or Sales Cloud Consultant)
- Flexibility for travel (approx 20%)
- Highly beneficial to have any http://salesforce.com /" target="_blank"> Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months
- SFDC Certified Administrator
- SFDC Certified Advanced Administrator
- Salesforce Developer
- Sales or Service Cloud Consultant Certification
- All required Salesforce University certifications eg. Salesforce
2
Success Manager Resume Examples & Samples
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce.com in the areas of: sales productivity, service optimization, platform (Communities, Data.com , Marketing Cloud, Heroku)
- CRM or IT experience and knowledge of salesforce.com competitive landscape and technical ecosystem
- Working knowledge of the software development process and of software design Salesforce.com product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant and/or Sales Cloud Consultant)
- All required Salesforce University certifications eg. Salesforce1
3
Success Manager Public Sector Resume Examples & Samples
- Coach customers to ensure they are leveraging all available Salesforce Success Resources e.g. Help & Training, Communities, User Groups, webinars etc
- Where appropriate, partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals
- Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's Blueprint, where appropriate
- Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
- Minimum 10 years relevant work experience
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Experience with account portfolio planning and prioritization
- Working knowledge of the software development process and of software design
4
Success Manager Resume Examples & Samples
- As Success Manager, you own ultimate responsibility for the customer's renewal and for expansion of the platform. You promote maximum value from their investment in Salesforce, aiming for full utilization of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
- Coach customers to ensure they are leveraging all available Salesforce Success Services such as Help & Training, Communities, User Groups, webinars etc
- Orchestrate other (paid for) Success Services such Program Architects, Strategic Services, Accelerators, etc
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce.com across CRM domains (Sales, Marketing, Service)
- BA/BS degree, MSc prefered
- Working knowledge of software development process and of software
- All required Salesforce University Certifications eg. Salesforce1
5
Success Manager / Director Resume Examples & Samples
- Partnering with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of their business goals
- Effectively networking an account from the C-Level down in order to achieve successful execution of the customer's Blueprint
- Ensuring that customers derive maximum value from their investment in Salesforce through adoption and full license utilisation
- Develop a comprehensive understanding of the customer's industry business challenges and objectives to appropriately map Salesforce features and associated business benefits to address their needs
- Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and Salesforce
- Provide oversight on key projects to ensure quality implementations that stay on track
- Manage internal escalations and leverage appropriately all internal resources to resolve customers situations
- Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs
- Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan
- Serve as a customer advocate in driving industry best practices and the evolution of Salesforce product and platform functionality, courses and administrative services integral to the customer's success
- Working within an account team matrix, lead C-level stakeholders towards identifying their digital transformation vision by evangelising the capabilities of Salesforce in the areas of: sales productivity, service optimization, platform, analytics, application development, communities
- Align closely with account teams and provide insights into the accounts growth strategy and identify new opportunities through collaboration to ensure growth attainment and increased footprint
- Position Success Services offerings to match customer requirements and maximise success
- Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
- Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business)
- Deep CRM or IT experience and knowledge of Salesforce competitive landscape and technical ecosystem
- Salesforce product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant or Sales Cloud Consultant)
- Fluency in French and English is essential for this role
- Flexibility for travel (approx. 30-40%)
6
Success Manager Resume Examples & Samples
- Responsible for customers achieving the maximum possible value they can with Salesforce, ensuring that they utilize all of their licenses and achieve their objectives while minimizing risk, identifying new opportunities and collaborating with Sales/Renewal teams to ensure full renewal and continued growth
- Coach customers to on how to establish and manage their Change Management/Governance/Centre of Excellence programs
- You will help prescribe the right Cloud Services Resources (Accelerators/Specialists, Advisory Services, Strategic Projects, Mission Critical Support and more) to be successful
- Minimum 12 years relevant work experience
7
Success Manager Resume Examples & Samples
- Customer engagement including renewal and expansion of the platform, promoting maximum value for the investment in Salesforce, aiming for full adopotion and utilisation of licenses, across a portfolio of customers
- Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals
- Orchestrate Billable Success Services such as Program Architects, Strategic Services and Accelerators as examples
- Coach customers to ensure they are leveraging all available Salesforce Success Services such as Help & Training, Communities, User Groups and Webinars
- Identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelising the capabilities of Salesforce.com across CRM domains (Sales, Marketing, Service)
- Serve as a customer advocate in driving industry best practices and the evolution of Salesforce products and platform functionality, facilitating courses and administrative services integral to the customer's success
- Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimise customer attrition
- BA/BS degree, MSc preferred
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Ability to prioritise, multi-task, and perform effectively under pressure
- Experience with account portfolio planning and prioritisation
- Knowledge of salesforce.com product and platform features, capabilities, and best use or alternative CRM or Cloud platforms
- Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts, multi-tenancy)
- Fluency in French and English is essenital for this role
- Flexibility for travel (Approximately 20%)
8
Success Manager, Public Sector Resume Examples & Samples
- Ultimate responsibility for the customer's renewal and for expansion of the platform. You promote maximum value from their investment in Salesforce, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce in the areas of: sales productivity, service optimization, platform (Communities, Data.com , Marketing Cloud, Heroku)
- As part of building your personal brand you will be given the opportunity to
- Knowledge of Salesforce product and platform features, capabilities, and best use
- CRM or IT experience and knowledge of Salesforce competitive landscape and technical ecosystem
- Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
- Flexibility for travel (approx. 20%)
- Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months
9
Success Manager Resume Examples & Samples
- BA/BS degree, MSc preffered
- Experience working in the media/communications industry
- Flexibility for travel
- "Big 5" consulting experience preferred
10
Adv Success Manager Resume Examples & Samples
- Set the vision, direction, and culture of the team by managing individual and team performance and goals
- Bachelor's degree; emphasis in Marketing, Advertising, or Business preferred
- 3 years’ experience with Sales & Account Management, preferably in advertising, ecommerce or ad operations
- At least 1yr direct people management experience
- Ability to work in complex and ambiguous situations
- Excellent communication and negotiation skills while dealing with external and internal partners
- Passion for online advertising, Professional experience in e-commerce industry
- Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Experience in data analysis, either professional experience or through your education
11
Adv Success Manager Resume Examples & Samples
- Define roadmaps for markets for different initiatives by working with marketing and account managing teams, train the team to execute the plan and deliver the results
- Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders
- Analyze account performance against key metrics to identify, recommend, and implement optimizations to increase efficiency and drive high retention rates of advertisers
- Own business reviews and engage with senior leadership teams on a regular basis
- Hire right talent required and mentor them for success
- Basic Qualifications Include
- Proven experience of ad operations, online marketing and advertising
- Experience in Sales will be an added advantage · Creative, detail-oriented, analytical, and highly-motivated professional who should be a self-driver, be able to work independently and own up all programs and deliverables
- Strong analytical skills as well as experience in applying those skills in the advertising domain
- Ability to work cross-functionally and with a wide range of employees with different skill sets
- Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
- Experience in PPC advertising
- In particular, experience working in advertising products such as Google Adwords or Microsoft Bing
- Management experience of large teams
- Passion for online advertising and a track record of delivering outstanding results
12
Alliance Success Manager Resume Examples & Samples
- To manage a group of Strategic Alliance Accounts to enable the Partner to find and grow incremental revenue
- Responsible for achieving and exceeding the sales goals assigned to the Partner(s) on an annual basis and the day-to-day development of partner
- Build and Execute on Business Plan and drive sales with BDM/Sales/Marketing teams of Alliances
- Responsible for achieving and exceeding the incremental sales goals assigned to the account(s) on an annual basis. PAM: these goals are assigned using the local partner selection and growth process
- As the primary liaison between the Channel Partner and Symantec, the individual should establish solid working relationships internally with all applicable groups within all sales Symantec segments
- Understanding of the Partner’s strategies and goals to orchestrate Symantec resources (including Symantec’s Commercial and Enterprise reps) to maximize sales volume and profit goals within Partner
- Represents the organization to the Partner and the Partner to the organization, with the Channel Partner being reliant upon Symantec as a valuable supplier of products and services
- The individual is expected to proactively develop sales forecasts, PAMs should actively manage their partners’ opportunity registration deals, both regular sell-through updates and new version or new product forecasts, understanding, monitoring and reacting to where the Partner is against year to date revenue, reporting on any significant trends
- Create and agree the implementation of marketing plans with Partner with their marketing counterpart
- Expected to work with Marketing to evaluate and understand the ROI of any and all programs in which Symantec might participate. Careful analysis of the opportunity and the potential return is expected before recommendations are forwarded to management
- Ensure Partners commit to Symantec in terms of revenue goals, skills and are fully enabled so they can drive an increased level of deals with less touch by Symantec
- Cultivates relationships at the appropriate level within the Partner account, and seek opportunities to introduce and develop relationships between Symantec and the Partner
- >12 years direct sales and Channel sales with proven track record in sales quota attainment
- Strong customer and/or partner network based on covered accounts
- Excellent Communication and negotiation skills on C-Level
- Expert in solution selling
- Self-motivated and outspoken; the ability to influence strategy and execute without monitoring
- The ideal candidate will possess the ability to develop strong relationships with partners at board level, therefore, you will have the ability to liaise and negotiate with partners of varying type, level and technical understanding
- The ability to work well within a team is essential and you will have first class communication and presentation skills
- The ability to operate in a heavily matrixed environment and influence virtual teams
- The Creation of a winning mentality and culture through continual inspection and measurement as well as ongoing team and personal efficacy as to develop and grow your potential utilizing programs
- A degree or equivalent is essential
- Must be fluent in English and German
- Must be fluent in English and Danish or Swedish
13
Success Manager Resume Examples & Samples
- Coordinate scheduling of resources, training, installs, & upgrades
- Work directly with customers to identify and define project requirements, scope and objectives
- Make certain that customers’ needs are met as the project evolves
- Act as the point of contact and communicate project status adequately to all customers both internal and external
- Use project management tools to monitor working hours, budget, and report revenue as delivered
- Attend weekly resource calls
- Gain acceptance of project deliverables and obtain feedback on customer satisfaction
- 2+ years of experience in project coordination in a related field
- Knowledgeable of Esko SW products
- Basic Industry knowledge of packaging design and pre-production, experience in related domains is an asset
- B.S. in the fields of Packaging, Printing, IT or similar
- Ability to work remotely with broad customer base
- Project management certification is a plus
14
Success Manager, Scale Resume Examples & Samples
- Work collaboratively with other Success Managers to develop strategies to add value and gain mindshare of AEs on Customer Success
- Have monthly cadence for meeting with, and providing CFL updates to, your Sales VPs and their Managers
- Manage and collaborate interdepartmentally to resolve at-risk Customer escalations in Region
- Analyze Regional data to make strategic Success recommendations to Sales VPs and CFL Management
- Executive-level communication and interpersonal skills
- Knowledge of salesforce.com product and platform features, capabilities, and best use
15
Success Manager Resume Examples & Samples
- Lead and manage a team of 5-10 Success Managers on the Sales Alignment team
- Work collaboratively with other Regional Success Managers to develop strategies to add value and gain mindshare of AEs on Customer Success
- Plan, Promote and Execute 1-2 Regional Circles of Success Events monthly
- AE Enablement on the CFL Approach - Provide Content to Sales Enablement, host the occasional lunch and learn and/or attend team meetings
- Manage and collaborate interdepartmentally to resolve at-risk Customer escalations in Region (Red Accounts)
- Lead 1 Virtual Circle of Success - weekly interactive discussions with groups of customers focused on key adoption-related topics
- Experience managing at least 5 remote employees
- Great analytical skills
- Proactive, organized, and detail-oriented
- Strong collaboration skills, but has the ability to work independently
- Excellent communication and Content Development skills
- Proven Product Marketing and/or Event Planning experience
16
Success Manager, Quip Resume Examples & Samples
- Deeply understand industry best practices and work independently to develop additional best practices to solve customer needs
- Understand competitive products and can speak at length to product differences that highlight Quip
- Navigate complex organizations to identify key stakeholders and make sure they are engaged and seeing Quip's value
- Helps teammates make their ideas a reality
17
Success Manager, Quip Resume Examples & Samples
- Support and expand Quip usage, through workflow identification, discovery, identifying champions, and other clever things we haven't even thought about
- Deeply understand industry best practices and work independently to develop additional best practices to solve customer and user needs
- Navigate complex user and product issues & communicate these to the appropriate cross-functional teams
- Handle urgent customer and user concerns with confidence
- Build programs, processes, and systems that create efficiency for our internal product and account teams, as well as for our broad user base
18
ISV Success Manager Resume Examples & Samples
- Orchestrate different resources within the AWS’s organization to support ISV partner GTM activities and create/ maintain a long-term, scalable joint GTM model that drives partner and customer success
- Be the "Go To" resource for ensuring key high-profile joint sales opportunities are sourced, developed and closed
- Maintain joint AWS/partner business plans, establishing clear, mutual commitments around marketing, readiness/skills development, and sales and incorporating the rhythm of the relationship clearly. Review this plan in clear periodic Business Reviews with partner and AWS stakeholders to monitor progress and establish corrective actions as needed
- Drive program execution across activities involved in the completion of commitments and goals established in the Business Plan, including coordination of AWS’s investments, lead generation-related activities, training and readiness, and joint sales activities between your ISV partners and the AWS field organizations. Constantly maintain a clear view of the return on mutual investments
- Lead regular pipeline reviews to ensure pipeline information is thorough and accurate according to AWS’s adoption solution stages. Hold reviews (for large opportunities) with both ISV and AWS Account management Teams to identify best practices to leverage or lessons to be learned
- Broker internal resources, tools, references and/or investments needed to execute on the business plans in order to help meet the set goals
- 10-15 years of technology related sales experience
- Extensive experience working with information technology customers and/or partners through account management, product management, program management and business development engagements, as examples
- Experience working with C-level decision makers and strong familiarity with decision making processes in enterprise customers
- Demonstrated experience building new business plans, working with multiple stakeholders including direct and channel marketing, product management and account management teams
- Strong sales DNA with a desire to coordinate field teams to develop and close high-profile deals
- Deep experience managing joint GTM success with technology partners, including development and tracking of joint sell-with and sell-through business activities
- Experience in building bridges and collaborating between partner and company field sales organizations to build mutual trust, sales enablement and joint sales motions
- Deep experience developing and promoting technology partner value propositions into enterprise direct sales organization
- Strong experience in enterprise software and familiarity with cloud computing platforms and services
- Experience implementing effective joint GTM programs for ISV technology partners including joint sales enablement, demand generation, lead tracking, deal registration and joint sales reporting
19
Success Manager Resume Examples & Samples
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers, partners, and salesforce
- Strongly prefer existing knowledge of salesforce product and platform features, capabilities, and best use
- Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
- Sales Cloud Consultant
- Service Cloud Consultant
- Marketing Cloud Email Specialist
- Other required Salesforce University certifications
20
High Touch Success Manager Resume Examples & Samples
- Help expand Quip usage at our key accounts, through workflow identification, discovery, identifying champions, and other clever things we haven't even thought about
- Identify opportunities to more closely align Quip's product with our partners' long-term objectives
- Onboard new customers by with best-in-class trainings and deployments
- Conduct regular, on-site business reviews (may require up to 25% travel)
- Handle urgent customer concerns with confidence
- Acts as liaison between customers and internal teams
21
Success Manager Resume Examples & Samples
- Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned , high complexity, large revenue customer portfolios, with possible regional responsibility for global accounts
- Build, maintain and execute on account plans for each assigned account and coordinate appropriate internal domain experts for delivery
- Develop strong relationships with appropriate C-Suite executives, all key decision makers and influencers across channels, from e-commerce to in-store operations teams
- Identify, develop, and recognize new opportunities for expanding your Customers' business volume
- Uncover and mitigate any risk that threatens your Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans
- Own all primary Customer communication and resolve escalations with autonomy related to the services provided by Demandware
- Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization
- Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals
- Ensure ongoing adoption by the customers' website(s) of the continuously innovating Demandware feature set
- Act as the liaison between Product Management and the Customer with a focus on feature collaboration and communicating the Demandware roadmap in a balanced "one-versus-many" approach required by the SaaS model
- Collaborate with customer's implementation partner to achieve overall satisfaction with the solution and to create a trusted 3 way partnership between customer, partner, and Demandware
- Build a solid base of referenceable customer contacts within your assigned portfolio
- 8-plus years of professional experience with at 5-plus years of experience in SaaS/enterprise software Account Management or Client Services managing multi-million dollar portfolios of recurring revenue
- ECommerce industry experience and knowledge required
- Experience with CRM systems such as Salesforce.com preferred
- Demonstrable experience in and ability to develop, execute, and monitor account plans for top tier Customers
- Deep understanding of B2B SaaS models from the vendor side, including commercial contracts
- Strong command stature / executive presence at the C-Suite level; demonstrated ability to seamlessly participate in discussions with business and technical leadership
- Experience working with distributed, co-located teams required
- Excellent verbal and written communication and in-person and virtual presentation skills
- Ability to work independently and to collaborate effectively across functions as part of team in a matrixed environment
- Success working in a fast-paced, dynamic and creative environment with a rapidly growing company
- Some experience in commercial contract negotiations
- Bachelors' degree in a related field required
- Must be able to travel domestically and internationally up to 50% of the time
22
Portfolio Success Manager Resume Examples & Samples
- Position support, training and other Cloud Services that may be needed for a successful customer experience
- Contribute to global and local initiatives
- German and English Fluency
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Ability to prioritize, multitask, and perform effectively under pressure
23
Partner Services Success Manager Resume Examples & Samples
- Champion partner engagement and commit to excellence from an operational point of view
- Ensure the Partner Success team develops a trusting relationship with partners such that all activities are closely aligned with their business operations strategy, allowing the full potential of the partnership
- Establish and oversee partner’s adoption, training and development of best practices to continuously drive efficiency
- Proactively monitor, curate and improve the Partner Success program in a scalable manner
- Constructively challenge partners to improve their operational processes
- Help develop and implement tailored success plans maximizing partner’s performance
- Audit results, evaluate success and failure of Partner Success and reassess if needed
- Anticipate risks based on existing data and historical behaviors and implement corrective measures
- Manage account escalations
- Work closely with leaders in Partner Service, Account Management, Supply Operations, Business Development, et al to ensure that the operational strategy for partners is aligned with larger business goals per partner
- Function as the voice of the partner, providing internal feedback on how Farfetch can better serve its partners
- Partner with global teams to rollout tailored policies, procedures, partner training programs and technical improvements
- Proven leadership and management experience in a B2B environment
- Experience in action planning and implementation
- Stock management/in store experience (is a plus)
- E-commerce experience and knowledge (is a plus)
- Strong commercial acumen with the ability to pivot quickly according to business needs and to manage change with confidence
- Ability to work under pressure in a fast-paced environment
- Ability to make sound business decisions with a strong sense of urgency
- Ability to work across all levels within an organization with a collaborative approach
- Passion for providing exceptional service to both internal and external customers
- Strong motivational skills
- Developed analytical, planning and organizational skills
- Commercial sense and problem-solving skills
- Understanding of luxury customers (is a plus)
24
Portfolio Success Manager Resume Examples & Samples
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
- Help position Premier Success and Cloud Services products with the support of pre-sales teams - understand and articulate value proposition to customers and prospects
- Plan, Promote and Execute Regional Practitioner and Executive Circles of Success Events based on territory needs focused on key adoption related topics
- Ability to prioritize, multi-task, and perform effectively under pressure
- Deep understanding of customer success principles, approaches and considerations
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
- Passionate about Customer Success
- Programs or Project Management skills are an asset
- Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months
25
Portfolio Success Manager, Hls-san Francisco Resume Examples & Samples
- Portfolio Success Managers oversee a Portfolio of customers aligned to a sales territory and are ultimately responsibility for customers' adoption and renewal. You ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure growth attainment and increased footprint
- Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs
- Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
- Knowledge of sales organizations and approaches
26
Success Manager East Territories Resume Examples & Samples
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers, partners, and salesforce.com
- Contribute thought leadership and best practice, both internally and externally, around business transformation
- Develop deep strategic advisory skills in an organization that is very supportive of personal development
27
Cstomer Success Manager Resume Examples & Samples
- Demonstrated experience providing SaaS vendor services to nominated customers
- Demonstrated capability to build and maintain strong relationships with a diverse set of internal and external business owners and stakeholders across all organisational levels
- In-depth knowledge of the following business areas
- Contact Centre
- Human Capital
- Feedback & Survey
- Demonstrated experience in package systems implementation (CRM, Human Capital Management, ERP, Consulting experiences) and/or customer facing relationships
- Understanding of various technical architectures and operating systems
- Demonstrated experience to lead customer deep dive process observations and review with view to recommend improvements
- Demonstrated experience to write and present Solution Review report and recommendations
- Bachelor’s degree in computer science, business, or related field or equivalent work experience
- Self-starter and comfortable to work autonomously
- Working knowledge of the following business areas
- Sales Force
- Human Capital Management
- Ability to lead cross functional business and technical teams to provide timely issue resolution
- Ability to create and sell business cases to customer and internal teams
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Success Manager Resume Examples & Samples
- Develop a trusted advisor relationship with key partner stakeholders and executive sponsors such that all salesforce.com activities are closely aligned with the partner's business case and business strategy, allowing the full potential of their application solution or implementation to be realized
- Leverage comprehensive understanding of salesforce products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to partners' business needs
- Work with the partners to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary
- Provide timely account or issue executive summary status reporting both to partners and management
- Identify and grow opportunities within territory and collaborate with ISV sales teams and PAMs/GTMs to ensure growth attainment
- Collaborate with ISV Technical Evangelist and Practice Development teams to ensure adoption
- Participate in Partner field marketing events within region
- Deep technical knowledge of salesforce.com product and features, capabilities, best use and
- Demonstrated ability to communicate, present and influence credibly and effectively at all
- Navigate and advise on efforts related to complex partner requests or projects involving
- Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)
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Academic Success Manager Resume Examples & Samples
- Native English speaker + excellent language competence
- 5-7+ years of ESL teaching experience
- CELTA or TEFL certificate
- MA in TESOL, Applied Linguistics, Education, or similar
- Curriculum design expertise
- Selling to Customer Needs
- Requirements Analysis
- Process-oriented
- Tech-savvy
- Spanish and/or Portuguese preferred
- Located in NY, NY
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Success Manager Resume Examples & Samples
- 1) Being able to effectively organize, manage, and communicate to an assigned portfolio of PPS (Partner Premier Success) accounts, including but not limited to scheduling / running recurring check-in calls of an agreed upon frequency with partner, managing key designed partner contacts, and ensuring partners follow our published processes
- 2) being able to effectively manage, and respond to critical escalations, and provide recurring updates in a timely fashion (will often times involve exec level comms)
- 3) Being able to successfully collaborate with various internal groups (Partner Account Management, Tech Evangelist, Tech Support) to help partner achieve Return On Investment on PPS investment
- 4) As part of escalation management, SMs are expected to have an indirect impact in partner premier tech support metrics: CSAT (Customer Satisfaction), reduce ADC (Average Days to Close), help with case deflection efforts where identified, and help proactively reduce overall number of cases escalations
- 5) Direct and indirect feedback provided by all parties that the SMs engages with (PAMs, TEs, Tech Support, CSG -Customer Success Group-, etc)
- Develop a trusted advisor relationship with Partner key stakeholders and executive sponsors such that all salesforce.com activities are closely aligned with the partner's business case and business strategy, allowing the full potential of their application solution or implementation to be realized
- Leverage comprehensive understanding of salesforce.com products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to partners' business needs
- Onboard Partners to the Partner Premier Success Plan service and ensure Release Readiness, Product updates are delivered periodically
- Monitor and identify trends in salesforce.com/Force.com adoption and utilization, Partner Premier Success Plan adoption and utilization, and provide guidance to Partners as part of annual Success Review
- Identify and grow opportunities within territory and collaborate with ISV sales teams and PAMs/RPMs to ensure growth attainment
- Collaborate with ISV Technical Evangelist and SI Solution Advisor teams to ensure adoption and application development best practices
- BA/BS Degree (or equivalent professional experience)
- Minimum of 6 years relevant work experience in one or more of the following: technical support, account management, project management or consulting - ideally with CRM or related applications (i.e. ERP systems)in a SaaS environment
- Deep technical knowledge of salesforce.com product and features, capabilities, best use and how to deploy, including knowledge of the salesforce.com platform and ecosystem
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
- Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities
- Navigate and advise on efforts related to complex partner requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed
- Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical features
- Strong knowledge of business processes (Sales (Direct and Channel) Marketing, Service, Support), business applications and automation
- Salesforce.com product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant or Sales Cloud Consultant)
- Fluency in Japanese and Business Level English
- Flexibility for occasional travel (20%)
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Senior Success Manager Resume Examples & Samples
- Onboard Partners to the Partner Premier Success Plan service and ensure Release Readiness, and Product updates are delivered periodically
- Monitor and identify trends in salesforce product adoption and utilization, Partner Premier Success Plan adoption and utilization, and provide guidance to Partners as part of annual Success Review
- Assist with high severity request or issue escalations as needed
- Minimum of 2-6 years relevant work experience in one or more of the following: technical
- Salesforce.com product certifications are a plus (Administrator, Advanced Administrator, Certified App Builder, Developer, Service Cloud Consultant and/or Sales Cloud Consultant)
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Success Manager, Southeast Resume Examples & Samples
- Success Managers oversee a Portfolio of customers aligned to a sales territory and are ultimately responsibility for customers' adoption and renewal. You ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure growth attainment and increased footprint
- Create a Territory Health Plan to provide the right level of success resources to all customers in territory and provide customer health leadership on all customers in territory. Understand Salesforce best practices to provide a success path for all, and potential 1:1 engagement for key customers
- Collaborate with sales teams and Salesforce's Partner Alliances team to ensure proper implementation approach is in place to maximize new customer's success
- Have daily/weekly cadence for meeting with, and providing CFL updates to, your Sales VPs and their Managers
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs
- BA/BS degree
- Ability to link business processes with product/technical solutions
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Success Manager Resume Examples & Samples
- Working with your account team, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce.org/.com across all of our Clouds (Sales, Service, Community, Analytics, Marketing, Platform)
- Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.org/.com product and platform functionality, courses and administrative services integral to the customer's success
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers, partners, and salesforce.org/com
- Strongly prefer existing knowledge of salesforce. org/.com product and platform features, capabilities, and best use
- Highly beneficial to have any Salesforce.org/.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months
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AWS Migration Success Manager Resume Examples & Samples
- Lead the development of several high visibility customers, statements of work, and contract negotiations using agile methodologies
- Work with internal technical teams and partners for tooling and implementation
- Work with cross functional teams to designate responsibilities, identify proper partner/resources and develop schedule to deliver and manage project deadlines and expectations
- Design migration strategies and scope of migration project by understanding clients’ business and technical requirements
- Develop technical roadmaps, data migration approaches to successfully complete the project
- Provide project updates through weekly business calls and status reports
- Support the discovery activities and architecture assessments providing critical data and information for the transition and transformation strategies
- Identify opportunities to provide additional value to our clients and to work internally with the Rackspace sales and account team to progress
- Work closely with FAWS leadership, peer and support teams to establish best practices and provide multiple solutions for the customer
- Effectively manages the day-to-day team activities to achieve customer objectives
- The purpose of this role is to be a primary customer facing technical point of contact (end to end) to lead in discovery of the technical requirements necessary to then design an appropriate migration to AWS; including presenting the technical solution and services to the customer
- Working knowledge of AWS cloud products and services
- Experience working with complex customers (SMB, MM, Enterprise)
- Basic understanding of application server platform
- Deep understanding of migration project requirements and experience with migration concepts
- Deep understanding of mutli cloud solutions with experience migration traditional hosting models to AWS cloud
- Successful track record of implementing AWS services in a variety of distributed computing environments
- Experience using migration discovery tools to define and develop customer requirement and pricing model
- Working knowledge or exposure to DevOps and Agile
- Utilize agile project manger approaches
- Experience in Hosting/Cloud Industry
- Professional Services Consulting experience
- AWS Certifications
- Familiar with traditional project management principles and Agile Methodology
- Customer Relationship Management
- Technical Solutioning / Sales (None quota bearing)
- Vendor / Partner Management (Including negotiations)
- Demonstrated experience in troubleshooting complex issues and solutions
- Strong communication, presentation, and advisory skills, both oral and written
- Willing to travel. Less than 10%
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Channel Success Manager Resume Examples & Samples
- Positive attitude with ownership mentality
- Tremendous written and oral communication skills
- Tremendous organizational skills
- Strong task and process capabilities
- Prefers picking up the phone over emailing
- Ability to quickly learn Vonage’s UCaaS and Collaboration business products
- Ability to quickly learn and master Vonage’s internal CRM, Quoting, and Operational Systems
- Ability to work in a team environment and hold team members accountable
- Proficient with common office applications such as Word, Excel, Powerpoint, and Email
- College degree or equivalent work experience in related field
- Sales or account management experience
- Telecom or Information Technology experience a plus
- Experience working with Channel Partners a plus
- Project management experience a plus
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Success Manager Director Resume Examples & Samples
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs
- Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
- Strongly prefer existing knowledge of salesforce.com product and platform features, capabilities, and best use
- Experience implementing Customer Relationship Management solutions (CRM) or other complex IT projects within large enterprises
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Success Manager Resume Examples & Samples
- Mapped to multiple business units at 1-2 of our most strategic regional accounts. Ultimately responsibility for customers' adoption and renewal. You ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure growth attainment and increased footprint
- In partnership with the Senior Director of Customer Success, the PSM will Establish Account Health Plans to provide the right level of success team focus across the customer's many Business Units and provide customer health leadership across the portfolio. Understand Salesforce best practices to provide a success path for all covered BU accounts and a 1:1 engagement plan for key stakeholders
- Educate new customers on the entire value proposition of Salesforce 's Customer Success Group (CSG) solutions
- Plan, Promote and Execute Circles of Success Events based on customer needs
- Have daily/weekly cadence for meeting with, and providing Success updates to the internal account team and executives
- Manage and collaborate interdepartmentally to resolve at-risk Customer escalations
- Play a fundamental part in coaching customers to establish the appropriate Salesforce governance strategy
- Expertise facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
- Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
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High Touch Success Manager, Public Sector Resume Examples & Samples
- Working collaboratively with your account team and Salesforce Execs, effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's strategy and roadmap
- Coach customers to ensure they are leveraging all available Salesforce Success Resources eg. Help & Training, Communities, User Groups, webinars etc
- Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
- Proven effectiveness at leading and facilitating executive meetings and workshops
- Familiarity with Cloud Computing technologies, concepts and benefits
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Majors Success Manager Resume Examples & Samples
- Develop and maintain strategic business relationships with majors accounts to promote the company’s products and services and profitable business relationships
- Protect and defend annual revenue, customer base, and installed customer units within defined geographic territory
- Utilizes detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients
- Ability to sell on value in a highly competitive market
- Consult with clients on best practices to increase value and ROI
- Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
- Keep accurate, detailed records of all sales activity in CRM (Salesfore.com)
- 5+ years of experience in B2B technology sales, SaaS preferred
- Consultative/enterprise level sales experience
- Bachelor's degree or equivalent related work experience
- Proficient in MS Office suite
- Salesforce CRM experience preferred
- Strong business acumen and presence; comfortable selling at executive/owner level
- Complex and creative problem-solving skills; strategic thinking
- Ability to effectively present a solution to the client at all levels to demonstrate business impact and ROI
- Effective negotiation skills; high level of leadership influence
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Alliance Success Manager Resume Examples & Samples
- Develop three (3) year global partner strategy plan that clearly demonstrates a plan to that delivers profitable growth to Veritas that outpaces the market
- Develop and maintain detailed working knowledge of OEM/GSI partner’s service offering portfolio and leverage VERITAS strengths to fill partner portfolio gaps and improve partner’s ability to compete
- Build and develop durable executive relationships resulting in a delighted partner and delighted customers
- Own, influence, and orchestrate relationships within the partner Offering teams that can help drive VERITAS offerings and strategic positioning
- Facilitate engagement between Veritas product management teams and OEM/GSI partner to support joint solution development
- Identify and drive joint offering opportunities and placement of Veritas technologies as partner acknowledged “standards”
- Understand OEM/GSI Partner’s service offering and service delivery financial models and constraints, and lead effort to develop custom financial models for VERITAS products when needed
- Responsible for overall pricing strategy with GSI partner and decision support analysis for pricing and discounting decisions
- Support large joint deals when necessary
- Enable and train extended global Veritas GSI team on key sales plays and provide global deal coordination
- Facilitate legal requests and manage contract negotiations
- At least 10 years of relevant professional experience, ideally in the following disciplines: business development/alliances; partner sales at a leading high-tech company; enterprise sales; field marketing; or OEM/GSI sales
- Strong knowledge of the IT industry
- Strong knowledge of VERITAS products and processes preferred
- Technical skills including the ability to understand (1) product roadmaps; (2) market conditions and factors; and (3) complex partner requirements
- Undergraduate degree required
- Track record of exceptional performance at past roles
- Ability to think strategically and translate strategy into execution plans
- Ability to influence and build consensus with people across all levels and functions with a sense of urgency
- Experience negotiating complex agreements in a timely manner
- Crisp and effective communication skills, including significant experience presenting to senior executives
- Ability to convey a shared vision to build buy-in for an idea or concept
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Portfolio Success Manager EBU Resume Examples & Samples
- Ultimate responsibility for customers' adoption and renewal. You ensure that customers derive maximum value from their investment in Salesforce, utilize all their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure growth attainment and increased footprint
- Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer's success and provide implementation best practices
- BA/BS Degree (or equivalent)
- Dutch and English Fluency
- Ability to thrive in a high velocity, highly dynamic and collaborative work environment
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Partnership Success Manager Resume Examples & Samples
- Recruit and ensure adequate mix of subcontractor management companies (headcount) as required to support business/financial objectives
- Validate daily sub-partner compliance with contractual and operating requirements
- Performs quality-assurance audits and reviews certifications regularly, within the guidelines of the company’s co-employment requirements, to verify that sub-partner performance meets contractual specifications
- Compiles, retrieves and shares various operational reports with sub-partner principals so they are able to manage their businesses at optimal levels
- Prepares for, participates in and conducts periodic meetings with sub-partner principals or management designees to improve their business performance
- Educate sub-partner principals or management designees on new business initiatives
- Collaborate with Partnership Success, Training, Supply Chain (Warehouse), HR, Finance and Regional Operations teams to optimize sub-partner programs and performance
- Expert interpersonal and written/oral communication skills with the ability to relate well and cooperate with others in a collaborative work style to effectively coordinate activities and accomplish goals
- Expert ability to provide customer service and support
- Expert knowledge of computers and software applications (preferably Microsoft Windows NT,
- Word, Excel, Outlook)
- Solid ability to set and balance short- and long-term goals and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple metrics, projects and tasks simultaneously
- Solid ability to effectively take action to set boundaries, hold others accountable, solve problems while exhibiting sound judgment and successful stress tolerance
- Solid ability to handle confidential, sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility
- Solid ability to negotiate and ability to clearly present ideas to influence outcomes
- Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude
- Basic knowledge of contracts
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Partner Territory Success Manager Resume Examples & Samples
- 8 Years+ of sales experience
- Ability to interact with people at all levels, to gain trust and to exercise balanced judgment. This includes both internally and at senior levels with customers
- Skilled negotiator
- Frequent business travel
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Shopify Plus Merchant Success Manager Lead Resume Examples & Samples
- Leading a customer-facing team
- Delivering feedback in a constructive and impactful way
- Managing clients
45
Success Manager Resume Examples & Samples
- Provide subject matter expertise on social business practices
- Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business
- Experience configuring Social Media Management and / or Content Management tools and software desirable
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Success Manager, Agencies Resume Examples & Samples
- Maximum usage of the platform mapped to business needs
- Ensure client renewals and continued adoption of new products and services
- Managing setting up and permissions for new users
- Tracking users, what they are doing in the platform/not doing
- On-going training support and ad hoc training sessions
- Act as day-to-day contact for stakeholders and system administrators
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Local Install Success Manager Resume Examples & Samples
- Manage relationships with clients implementing a Shotgun local install
- Participate in all discussion with clients, from initial contractual discussions to operation planning
- Provide technical documentation, explain critical details for seamless installation, and schedule and coordinate setup, upgrade, and maintenance operations with deploy engineers
- Support the growth of the client base and amaze clients and potential clients with exceptional personal attention and detailed follow-through
- Work with the Street Team, the DevOps Team, and Finance to promote Client Health and Happiness on a daily basis
- Balance your time, proactively engaging Clients and reactively responding to issues as they arise
- Function as a Client Advocate providing input on Product Development – both at the sprint-level and the larger Roadmap-level
- Track issues, make recommendations to improve internal workflows and documentation
- Actively participate in improving client documentation and workflows
- Working knowledge of Shotgun in production
- Basic knowledge of databases and programming languages
- Basic knowledge of Linux
- Basic awareness of Security protocols, Mail servers, Image transcoding
- Involvement in Industry Groups/Events (Siggraph, VES, etc.)
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Portfolio Success Manager Resume Examples & Samples
- Portfolio Lead (PL)
- Success Managers (SM)
- Regional Success Architect (RSA)
- Portfolio Success Manager (PSM)
- 1) Being able to effectively organize, manage, and communicate to an assigned portfolio of Premier accounts
- 3) Being able to successfully collaborate with various internal groups (Specialist, Advisory & Delivery, Tech Evangelist, Tech Support) to help customer achieve Return On Investment
- 4) Direct and indirect feedback provided by all parties that the SMs engages with (PAMs, TEs, Tech Support, CSG -Customer Success Group-, etc)
