Collection Associate Resume Samples

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D Rodriguez

Dashawn

Rodriguez

568 Immanuel Hill

San Francisco

+1 (555) 104 4280

568 Immanuel Hill

San Francisco

Phone

p +1 (555) 104 4280

Experience Experience

Los Angeles, CA

Collection Associate

Los Angeles, CA

Nolan Group

Los Angeles, CA

Collection Associate

Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments
Accessing of customer web portals to provide updates on the status of invoices
Executes and monitors litigation proceedings with selected solicitors and Tax Offices
Working knowledge of Microsoft Office
Strives to work “Simpler, Faster, Better”
Successfully worked as part of a team and individually
You will collect outstanding high risk accounts for an assigned portfolio and assisting different Lines of business of various products

Los Angeles, CA

Credit & Collection Associate

Los Angeles, CA

Goodwin Inc

Los Angeles, CA

Credit & Collection Associate

You may not subcontract any part of the work outside CGI without the approval of the Global Service Director
Any change of Credit and Collection Associate is to be agreed with the Team Lead/Manager
Share best practices with teammates to help others improve and be successful
Ensure 100% compliance to all government regulations, policies and procedure provided
Provides conservative forecast of payments for the month
Acts as a portfolio manager and maintains account penetration on a daily basis
Review and analyze financial situation and arranges repayment programs within procedural criteria

present

Chicago, IL

Associate Collection Specialist

Chicago, IL

Klocko Inc

present

Chicago, IL

Associate Collection Specialist

present

Collaborate to develop conceptual and detailed development plans, and work with internal and external resources to drive the plans to completion
Provide technical vision and subject matter expertise for enterprise platform development
Setting development priorities & ensuring on-time delivery
Leading delivery of onsite & offsite development teams
Provide Tier 1 customer support
Own the strategic, tactical, and operational aspects of the product development
Research and present industry best practices to product development and business stakeholders at all levels

Education Education

Bachelor’s Degree in Business

Ball State University

Bachelor’s Degree in Business

Skills Skills

Professional communication skills (oral and written), ability to maintain confidentially
Knowledge of SAP, SalesForce, and GetPaid is helpful
Working knowledge of credit and/or collection policies, practices and systems
Ability to communicate effectively with many groups (customers, sales, other finance employees, etc)
Computer proficiency in Microsoft Office – emphasis in Excel spreadsheet design
Good interpersonal skills (empathy, verbal dexterity, etc.)
Excellent English communication skills
Proactive, service minded and able to multi-task
Keen attention to detail
Solid analytical and problem solving skills

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15 Collection Associate resume templates

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Collection Associate Resume Examples & Samples

Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments
Manages a portfolio of high risk outstanding client debt ( Tax and Condo arrears ) ensuring all collection activities are completed within guidelines; maintains files to ensure essential information is available to pursue litigation if deemed necessary
Proactively reaches out to clients to negotiate payment for Tax and Condo/Strata arrears; assesses bank’s legal alternatives and client’s ability to pay
Executes and monitors litigation proceedings with selected solicitors and Tax Offices
Takes ownership of complex client/operational concerns, building ownership and accountability at first point of contact
Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert
Supports revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
Focus on mitigating collection losses with focused activities on the swift recovery of funds where possible
Utilizes excellent negotiation skills in all dealings with Service Partners and/or clients
Strives to work “Simpler, Faster, Better”

Collection Control Associate Resume Examples & Samples

Controlling and tracking collection (cash & credit card) of Retail stores
Monthly reporting
Controlling and tracking collection (cash & credit card) of Retail stores together with bank, cash transactions related with store sales
Periodical visits and controls of Retail stores
Responsible of all related bookings

Support Associate White House Black Market Collection Resume Examples & Samples

Understands and demonstrates Chico’s FAS Canada, Co. Values and Guiding Principles with both customers and team
Maintains constant and timely communication with the management team
Knowledgeable of shipping/receiving/stock room Guiding Principles and the Stock Team Best Practices
Maintains a safe work environment at all times
Positively and consistently demonstrates a neat, professional, and fashionable image
Processes freight utilizing Best Practice techniques; sorts and organizes unprocessed cartons. Correctly enters Receiving documents into the computer system within 24 hours
Ensures all new product and any needed replenishment on the sales floor (sized, steamed, and all styles represented) within 24 hours of receipt
Replenishes merchandise daily
Accurately and timely completes store-to-store transfers and charge sends per Chico’s FAS Canada, Co. Guiding Principles
Completes markdowns on sales floor and stockroom within 24 hours
Properly stores stockroom hardware, hangers, sign holders, signs, and so forth
Helps reorganize all merchandise as needed to maximize stock space
Adheres to Chico’s FAS Canada, Co. Guiding Principles for holds
Performs all other duties and responsibilities as assigned by Management
High school diploma or equivalent educational certification
Excellent communication skills
Excellent customer service skills
Strong organizational skills and ability to multi-task in a fast-paced environment
Must be able to work the majority of the shift standing
Ability to work quickly and within strict timelines
Ability to demonstrate teamwork
Exposure to retail visual merchandising and product placement techniques desired
Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register/POS; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
Available and agrees to work a flexible work schedule including nights, weekends, and holidays. Attendance required as scheduled

Collection Associate, Late Stage Resume Examples & Samples

Self-motivated, self-managed and a team player
Superior ability to problem-solve by actively listening
Ability to create a balance between Customer Service mindset and

Dunning & Collection Associate Resume Examples & Samples

Deliver the target set with respect to collections and dunning activities and meet the target on a daily basis
Escalate disputes to appropriate departments with complete information
Provide recommendations for any changes required to the Dunning & Collections standard operating procedures
Ability to work independently with limited supervision
An understanding of the principles of process improvement/automation
1 to 4 years of accounting experience mainly performing Dunning& Collections functions
Experience gained in a shared services organization is preferred

Credit / Collection Associate Resume Examples & Samples

Business to business collections experience
MS Office Proficiency including advanced Excel (pivot tables, look ups)
Effective communication and collaboration skills including strong focus on customer service
Must possess strong organizational and time management skills
Stamina and ability to adapt in a fast-paced, constantly changing environment
Self starter adept at working effectively independently or as part of a collaborative team
Ability to negotiate effectively and efficiently
Strong critical thinker with excellent analytical and problem solving skills
Drive resolutions in a dynamic and rapid collection cycle with minimum service disruptions
Ability to learn rapidly and apply acquired skills in a multifaceted B2B model
Participate and contribute in team activities to assist in reaching deliverables and achieve established goals
B2B credit and collections experience
Solid customer relations with an emphasis on customer retention while achieving assigned collection goals
Basic desktop computer skills and proficiency in Excel and Word software necessary
Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required
Degree and or advanced certifications preferred

Collection Associate SEA & Korea Resume Examples & Samples

Exercises judgment within defined practices and policies to determined appropriate action
Assist in identifying and dispute recording to help resolve and coordinate with customer services on invoice discrepancy / dispute
Support the business by providing alternative credit & collection solutions
Preparation of internal reporting activities and weekly reports on customers’ overdue receivable position
Maintenance of follow up actions taken in relation to overdue receivables in SAP
Recognized local or overseas educational credentials for example a Degree or Diploma in Business Administration, Finance or Accounting
Related experience in credit management involving credit and collection experience in a high transaction industry is preferred
You will also have good interpersonal and organizational skills with the ability to priorities. This calls for drive, initiative and being able to work independently as well as a part of a team
Analytical, high integrity, mature, excellent communication and interpersonal skills, and a team player able to interact constructively with all levels of staff
Good working knowledge of Microsoft Office Applications such as MS Excel and MS Word
Experience in SAP ERP system
Meticulous and attentive to detail
Familiar with Letters of credit, sight drafts, import/export documentation pertaining to trade finance and have understanding of business issues in the region will be an advantage
Fresh graduate are encourage to apply

Credit & Collection Associate Resume Examples & Samples

2+ years of previous relevant collections or customer service experience
Accounting experience, reading, writing and arithmetic skills
Working knowledge of credit and/or collection policies, practices and systems
Professional communication skills (oral and written), ability to maintain confidentially
Ability to successfully manage multiple priorities and meet established deadlines in a fast-paced environment with minimum supervision
Ability to communicate effectively with many groups (customers, sales, other finance employees, etc)
Computer proficiency in Microsoft Office – emphasis in Excel spreadsheet design
Knowledge of SAP, SalesForce, and GetPaid is helpful

Credit Collection Associate Resume Examples & Samples

Creation and manipulation of reports in Excel (Aging Reports)
Working knowledge of credit and/ or collection policies
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Conflict Resolution Experience
Winshuttle experience
Previous Pharmaceutical experience

Collection Associate Resume Examples & Samples

Liaise with clients and tax authorities to complete required tax documentation on behalf of clients
Obtain withholding tax documentation and liaise with internal tax teams to ensure documentation is correct
Submit Documentation for tax write offs
Translation of invoices from English to Chinese or vice versa
Preparation of vendor information documents as requested by customers
Maintain accurate records of all communication with clients within internal collections system
Maintain customer records within internal systems
Accessing of customer web portals to provide updates on the status of invoices
Updating the collections, project and tax teams reports as required. Responsible to manage incoming and outgoing correspondence and courier services
Provide general assistance including copying, filing, meetings or events as directed and within required timeframes
Supports office operational tasks and maintenance
Any ad-hoc assignments
Excellent organizational and administration skills in a professional / corporate environment
Strong interpersonal and communication skills Mature and proactive; efficient and attention to details
Customer service driven
Ability to work with high volumes productively and accurately
Ability to multi-task and work in a team
Strong sense of responsibility, prioritize and employ initiative to find solutions
Proficiency in MS Office including Outlook, Word, Excel and Powerpoint
Fluency in English is essential
Fluency in Cantonese and Mandarin is essential

Collection Associate Resume Examples & Samples

3 - 5 years of commercial collection, accounting, or customer service work experience
Working knowledge of Microsoft Office
Ability to problem solve and have high attention to detail
Possess solid business writing skills
Able to be comfortable talking by phone
1 - 2 year experience in invoicing and collection of federal government customers

EBO Collection Associate Resume Examples & Samples

Handles various incoming and outgoing collections-focused phone calls
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Utilizes computer system to verify and document customer requests
Talks to customers over the phone to resolve their questions or concerns
Calmly attempts to resolve and de-escalate any issues
High School Diploma or GED required; college degree preferred
6 months previous experience in a receivables management, collections and contact center environment, preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Ability to use phone and computer systems

Credit & Collection Associate Resume Examples & Samples

Performs outbound and inbound calls for US clients working with delinquent /over-limit account holders or overdraft account holders via phone system to obtain payments and negotiate appropriate resolutions on customer accounts
Prevent future delinquency by proactively offering problem-solving solutions
Exhibit a professional, but persistent collections manner focused on effective negotiating
Review and analyze financial situation and arranges repayment programs within procedural criteria
Adjust fees in accordance within company policy
Verifies and updates account information
Document all calls accurately with regards to client’s inquiries and requests
Acts as a portfolio manager and maintains account penetration on a daily basis
Provides conservative forecast of payments for the month
Ensure 100% compliance to all government regulations, policies and procedure provided
Share best practices with teammates to help others improve and be successful
Excellent English communication skills
Competency in using Microsoft programs
Proactive, service minded and able to multi-task
Good interpersonal skills (empathy, verbal dexterity, etc.)
At least 6 months call center related experience
Financial or collection related experience is a plus
Any change of Credit and Collection Associate is to be agreed with the Team Lead/Manager
The handover period should be a minimum of 1 month but will be agreed with the Team Lead at the time of the change
Responsibility for ensuring the handover is carried out in accordance with the documented process resides with the existing Credit and Collection Associate – all aspects of the service must be covered to avoid service failures
On completion of the handover period the new incumbent will be deemed to be fully responsible for service delivery
Any issues arising from the handover, together with recommendations for resolution, should be discussed with the Team Lead and Operations Manager if there is a potential for service failure
You may not subcontract any part of the work outside CGI without the approval of the Global Service Director

Collection Associate With Arabic Resume Examples & Samples

Entry level
University Degree in Economics OR Previous experience Client Service - including problem resolution
Fluency in English and Arabic
Attention to detail and the desire to take responsibility for assigned customers
Good in dealing with numbers and information
To be able to work in teams, under pressure and with strict deadlines
Driven and enthusiastic personality
Excel and Word skills and basic knowledge of economic terms (ie. Invoice, VAT)

Associate Collection Specialist Resume Examples & Samples

Provide technical vision and subject matter expertise for enterprise platform development
Partners with Product Owners and business stakeholders to identify, prioritize, incubate, and introduce innovative solutions to the ADP product portfolio
Research and present industry best practices to product development and business stakeholders at all levels
Participate in requirements and design sessions as well as being responsible for the successful development of product
Own the strategic, tactical, and operational aspects of the product development
Develop and maintain project plans, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials and other project related artifacts
Results-focused and passionate about driving teams to build innovative solutions
Experience with agile development methodologies and promoting a continuous improvement mindset and culture
Versatility and flexibility to work within constantly changing priorities with enthusiasm
Experience in Event based systems, integration technologies (MQ/Message Broker, Kafka/Camel, etc.) Kafka, Camel
Experience in J2EE, Design Patterns and SOA/Integration technologies

Associate Collection Specialist Resume Examples & Samples

Provide Tier 1 customer support
Answer non-technical questions
Conduct correspondence with customers and representatives
Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
High school diploma or equivalent in education and experience
No previous experience required -- this is the entry-level position into customer service
Bachelor's degree or equivalent in education and experience
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Demonstrated ability to learn and apply basic concepts in new situations
Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Collection Associate Resume Examples & Samples

Present, organize, and convey problems or issues within and across other functions and within the organization, taking into account the business needs
Exercise judgment within defined practices and policies to determined appropriate action
Provide administrative support in monitoring customer collection cycle and conduct credit control / receivable collection actions on customers who are late in payment
Assist to pursue overdue accounts by utilizing phone collection techniques, dunning letters and collection agencies or legal counsel
Administer the Disputed Invoice and Short Pay Coding Process including daily assignment of reason codes and complaint recording for all appropriate instances related to their assigned portfolio of accounts
The Credit and Collections Associate is expected to be able to deliver results and reach the goals set by the organization
Associate Degree or equivalent required; Bachelor’s Degree desirable
2 years’ collections or related experience in a high transaction industry and fresh graduate are encouraged to apply
Strong problem-solving and communication skills
Strong organizational skills, ability to multi-task and be flexible when changes in work assignments or special projects are necessary
Ability to work independently as well as a part of a team
Knowledge of Microsoft Office Applications such as MS Excel and MS Word

Collection Associate With English & French Resume Examples & Samples

Perform collection process: contact customers regarding overdue accounts and determine reasons for non-payment
Delivering high level of customer service: analyses of situation on customer accounts
Supporting other team members in achieving team and individual goals
Regularly communicate with Business Unit and manager
Fluent English and French
University Degree – Accounting/Finance/Economic preferred

Credit / Collection Associate Resume Examples & Samples

Identify accounts whose exposure exceeds acceptable level (based on credit terms and other factors, but usually 35 days worth), communicate the facts internally, and initiate action to resolve
Explain terms and promote those payment methods, such as ACH or payment by statement terms that will reduce future discrepancies and delinquency
Handle requests made by internal and external customers for information or assistance
Work with customer, sales, and AR to research and resolve payment penalties and disputed balances

Credit & Collection Associate Team Member Resume Examples & Samples

Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries
Cultural sensitivity a must
Basic understanding of collections processes and regional practices
Strong PC skills, particularly Excel and Word
Highly motivated, task oriented and able to work independently in a fast paced environment

Collection Associate With Hungarian & English Resume Examples & Samples

Following up on overdue accounts, participating in resolution of unclear payments
Evaluating customer account and payment history
Elaboration of reports (periodical and upon request)
Preparing and updating process maps and desktop procedures, if needed
Fluent English and Hungarian
Experience in SSC/BPO will be an asset
Good knowledge of MS Excel, MS Word, knowledge of SAP will be an advantage

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