Collection Specialist Resume Samples

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L Kling

Lorenz

Kling

7078 Kuhlman Ports

Phoenix

+1 (555) 215 3058

7078 Kuhlman Ports

Phoenix

Phone

p +1 (555) 215 3058

Experience Experience

Chicago, IL

Collection Specialist

Chicago, IL

Gutmann-Shields

Chicago, IL

Collection Specialist

Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
LOVE working with numbers, bookkeeping, record keeping, and clerical reporting. If you love them, you're going to love this job
Perform drive set-up, donor greeting, collection set labeling, processing and packing blood, and donor reaction care as assigned
Making outbound collection calls in a professional manner while keeping and improving customer relations
Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures
Conduct donor greeting, donor reaction care and processing and packing of blood as assigned

Boston, MA

Branch Collection Specialist

Boston, MA

Conn-Zieme

Boston, MA

Branch Collection Specialist

Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed
Works under direct supervision and established procedures
Work as an individual contributor and as part of the team to achieve business/organizational
Manage servicing and collections activities
Assist customers in making financial decisions to help them achieve their financial goals
Network within the community to gain referral business
Work as an individual contributor and as part of the team to achieve business/organizational objectives

present

New York, NY

Domestic Collection Specialist

New York, NY

Altenwerth-West

present

New York, NY

Domestic Collection Specialist

present

Performs all other duties/special projects as assigned by Management
Assists all Lines of Business (LOBs) with establishing new customers with Domestic Collections services
Processes American Express Settlements; reconciles individual sales, performs fee settlement, initiates payments, settles Bank-use accounts
Assists customers and branches with questions/requests received via phone, email or the Bank’s internal Customer Service Tool (CST)
Receives, authenticates and processes on-us Non-Sufficient Funds checks from other financial institutions and businesses
Authenticates W-9, 1099B and 1099-INT forms and maintains adequate records for submission to Tax Department at year-end for interest reporting
Researches stale items to cause resolution of outstanding issues

Education Education

Bachelor’s Degree in Accounting

University of Pittsburgh

Bachelor’s Degree in Accounting

Skills Skills

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Good knowledge of collection policies and procedures
A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment
Excellent interpersonal and communication skills (written and oral) including strong phone customer service skills reflective of the business customer base
Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced, demanding environment
Good interpersonal and communications skills to ensure customer satisfaction and strong working relationships with all levels of management
Strong communication skills, knowledge of business correspondence
Basic desktop computer skills and proficiency in Excel and Word software necessary
Proficiency with Microsoft Office and knowledge of Health Care Information Systems
Ability to write simple-to- business correspondence and routine reports

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15 Collection Specialist resume templates

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Collection Specialist Resume Examples & Samples

Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices
Interact daily with clients to request due and overdue payments and resolve payment issues- this is to be completed by achieving assigned collections and call quality targets
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives
Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner
Properly escalates at-risk collection accounts to Management in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
Establish and maintain effective and cooperative working relationships within the department and company
Communicate with internal staff regarding customer payments and issues preventing a timely resolution
Research and perform special projects and other activities as assigned
Telephone is the primary collection tool and must possess excellent interpersonal and communication skills
Maintain superior customer relations and customer service to all customers
Provide high-quality internal and external customer service in a timely manner
Develop positive working relationship when interacting with customers and our internal sales team
Manage customers by remaining polite, tactful, firm and professional
Follow up frequently for payment commitments
Maintain client confidentiality
Actively participate in team planning meetings

Collection Specialist Limited Term Role Resume Examples & Samples

6 months with the potential to go full time
Associate’s Degree in Accounting, or equivalent experience preferred
Proven ability to quickly learn new systems and processes

Am-income Collection Specialist Resume Examples & Samples

Process both global and domestic income payments
Ensure that payments are posted to client’s accounts
Identify and analyze income breaks and resolve timely
Complete pre-reconciliation process daily
Process BUW and NRA payments as necessary
Coordinate issues and resolve with custodian
Process repatriation for global payments
Verify all daily internal proofs are accurate
Analyze automation opportunities
Cross train new staff members
Update procedures documents
Enhance communication with service partners
Ability to complete tasks with strict deadlines
Have strong analytical skills and “think out of the box”
Be able to work within a team environment
Have excellent organizational and time management skills
Accounting/Finance Background
Experience with the income process
College degree or three to five years equivalent work experience

Am Income Collection Specialist Resume Examples & Samples

Provide responses to daily inquires as required
Project participation
Identify potential enhancements to income process
Ability to multi-task and prioritize effectively
Ability to work in fast-paced high volume environment
Previous securities experience
Knowledge of foreign markets

Collection Specialist Resume Examples & Samples

Control and accounting records of payments from customers
Reconciliation of accounts receivables
Month end closing processes
Credit Limits review (per season)
Attend and support the process of credit notes
Efficiently communicate with all key interfaces
Committed to continuous improvement in the everyday work
Support special projects
Developed skills in management of ERP and office package (Excel, Power Point, Word)
Ensure continued control of the operation, through the strict implementation of all policies and procedures for account receivables and credit risk management

EFD Collection Specialist, Senior Resume Examples & Samples

Reviews delinquent accounts and contacts lessees when accounts become 30 days past due. Refers all delinquent accounts 60 days past due to the Collections Manager
Determines cause of delinquency via information collected, develops strategy for collection of funds, and monitors payment plan. Follows up with guarantors or executive company officials to strategize difficult collection
Logs and notes all client calls on the Info Lease system
Prepares contract dispositions and various forms regarding cash application errors and changes to the account
Responds promptly and answers client inquiries on specific portfolios and follows procedures and guidelines of portfolios
Associate's degree or equivalent combination of education and experience
Three or more years of collections experience
Three years of leasing experience
Demonstrated ability to analyze statistical and financial data
Ability to prepare reports and business correspondence
Ability to work independently and as a member of various teams/committees
Ability to perform calculations of varying complexity (discounts, interest, commissions, percentages)
Ability to manage workflow and priorities
Problem-solving skills

A/R Collection Specialist Resume Examples & Samples

75% - Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on "At Risk Accounts" and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner. 15% - Coordinates all special handling requests, including provision of scripts. 10% - Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
Ability to adhere to strict deadlines and complete work assignments in an accurate and timely manner
Proficiency in MS Office products including Word, Excel and Outlook
Must be adaptable and flexible with the ability to shift focus on new priorities
Must be team oriented
Must have good analytical skills, a strong grasp of numbers and basic calculations

Collection Specialist Resume Examples & Samples

Make Collection calls
Follow established procedures for processing credit applications, adjustments, checks, refunds, etc
Communicate with internal personnel and clients via phone, email, mail or personally
Release orders according to deadlines
Perform other related duties as required and assigned
Must be a strong analytical thinker
Ability to prioritize and multitask
Possess a high level of attention to detail
Excellent communication (both written and over the phone) skills
Broadcasting or media experience preferred
Microsoft Office programs, Excel, Word Exchange etc
Experience with a broadcast traffic system such as Oracle or Wide Orbit a plus

Collection Specialist Resume Examples & Samples

Perform collections functions
Responsible for managing incoming collection files from the properties
Data entry of collection files, review of collection file account ledgers for accuracy
Expediting collection letters, responding to written and verbal communications from former residents, negotiating payments and payment terms with former residents
Posting payments and when applicable, assigning accounts to a collection agency
Responsible for meeting revenue goals and adhering to department policy and procedures
Data entry of incoming files within 2 business days of receipt
Review of account ledgers for accuracy
Expedite automated collection letters on a daily basis
Promptly respond to written and verbal communications from former residents
General knowledge of FDCPA and FCRA
Negotiate payment amounts and terms to maximize revenue
Post payments into data base
Accurately document all written and verbal communications related to collection efforts
Manage aging of collection account assignments to efficiently assign to a collection agency if applicable
Provide the collection agency with necessary information while a dispute is being investigated
Communicate any high risk accounts to the Manager
Communicate trends that may increase revenue or efficiency within the department to the
Provide quality customer relations while interacting with property personnel former residents and collection agencies
Present a professional, efficient attitude in all types of communications with former residents, property personnel and collection agencies
All written correspondence should be free of grammatical errors
All requests for a return response from our department are required within a 24 hour period
Position requires ability to work standard hours and business days, 52 weeks of the year. Individuals must possess the ability to work the necessary days/hours to complete assignments. Work schedule is subject to change. Must also attend training as required
Some sales experience preferred
Strong communication skills, knowledge of business correspondence
Microsoft Word, Excel and Outlook required

CO Collection Specialist Resume Examples & Samples

Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal
Applies appropriate discounts / courtesies based on department policy
Prepares delinquent accounts for transfer to self-pay collection unit according to the follow-up matrix
Prints and mails claim forms and statements according to the follow-up matrix
Appeals reflected claims and claims with low reimbursement
Monitor invoice activity until problem is resolved
Process daily mail, edits reports, file or pull EOB batches
Identifies and informs the supervisor / Production Unit Manager of issues or problems associated with non-payment of claims

Collection Specialist, Int Resume Examples & Samples

Handle complex account reconciliation
Education: Bachelor's degree in Accounting is preferable or equivalent experience
Prefer FCRA certified
Experience: 3-5 years of business to business collections and accounts receivable experience, including knowledge of account reconciliation, bankruptcy and skip tracing
Systems excel skills, Word, Outlook and Oracle Computer Systems
Exceptional written, verbal and interpersonal skills
Great follow-through skills, the ability to multi-task, strong organizational skills, problem solving skills and detail oriented

BCU Collection Specialist Resume Examples & Samples

Assist members with questions and attempt to resolve any issues outstanding on member accounts
Thorough knowledge of collection laws and procedures
PC Skills including a solid working knowledge of Microsoft Office is required
Bi-lingual (English / Spanish) desired

Collection Specialist Resume Examples & Samples

Identify accounts whose exposure exceeds acceptable level (based on credit terms and other factors, but usually 35 days worth), communicate the facts internally, and initiate action to resolve
Explain terms and promote those payment methods, such as ACH or payment by statement terms that will reduce future discrepancies and delinquency
Handle requests made by internal and external customers for information or assistance
Work with customer, sales, and AR to research and resolve payment penalties and disputed balances
Basic desktop computer skills and proficiency in Excel and Word software necessary
Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required

Collection Specialist Resume Examples & Samples

Issue invoices to internal and external customers in a timely manner
Review of Accounts Receivable collection from customers and booking cash clearing
Verifies validity of account discrepancies by obtaining and investigating information from sales, the customer service teams, and from customers
Review customer aging list of Accounts Receivable to look at status of dealer accounts (current or past due), identify adjustments and reconciliations as needed, research short pays, file claims with customers as necessary, place invoices in dispute, look up customer contact information, etc
Review credit master to check accounts credit limit, risk category, total receivables, open deliveries, back orders, current sales, prior year sales, etc
Assist with the calculation for bad debt provision
Establish local procedures and rules in accordance with global policies
Work closely with other members of the team to assist with any ad hoc tasks necessary within the team
Experience in Accounts Receivable, invoicing, collections and other accounting duties
Experience with large ERP system required, use of SAP (version R3) preferred
Bookkeeping 2nd grade. US GAAP knowledge preferred
Intermediate level knowledge of Microsoft Office products, including Word, Excel, and Outlook
Excellent written and oral communication skills (Native or fluent Japanese)
Strong communication skills in English (TOEIC 730+) to receive functional guidance
Highly motivated and ability to work under pressure and adhere to strict deadlines
High work ethic, integrity, self-motivation and ability to work efficiently in team settings and independently
Self-Awareness and Open to feedback
Experience in public accounting or large corporate industry experience preferred

Collection Specialist Resume Examples & Samples

Proactive collection of all receivables in line with credit terms – own customer portfolio
Drive resolution of disputes liaising closely with sales and other functions
Compliance with credit processes, procedures and internal controls
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself
Good communication skills (both oral and written) (must)
Good PC knowledge (Office) (must preferably)
Preferred knowledge of ERP systems eg Oracle (advantage)
Experience in finance or ideally receivable management (must preferably)

Collection Specialist Years Resume Examples & Samples

Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls
Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes)
To provide excellent credit & collection activities to Emerson’s customers by
High level of communications in English and French is a plus
Timely follow up on aging accounts for post collection
Timely pre-due date courtesy calls for pre collection
Provide accurate information
Proactive assistance
Proper, accurate, and timely information processing
Utilizes knowledge and system resources (Aceva) to walkthrough customers and verify symptoms and issues
Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests
Individual transaction management based on client agreement
Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel
Flags up personal training requirements to immediate supervisor
Adheres to client’s defined processes & procedures and REC policies
Adheres to support workflow to achieve Service Level Agreement
Reports to Team Lead & Account Manager

Dutch / French Speaking Collection Specialist Resume Examples & Samples

Proactive collection of all receivables in line with credit terms
Monitor customer’s payment performance and proactively seek to reduce payment problems
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals
Track and process approved credit notes
Good communication skills (both oral and written)
Good PC knowledge (Office)
Preferred knowledge of ERP systems
Experience in finance or ideally receivable management
Great interpersonal skills and be a real team player
Reliable and pays attention to targets and deadlines
Able to cope with increased workload towards the month close
Flexibility to work late when required
Great work ethic – self motivated

Collection Specialist Resume Examples & Samples

Monitor and Collect on past due accounts
Reconciliations as needed, researching short pays and disputed items, file claims with customers as necessary
Assist with Credits/Debits and Adjustments
Orchestrate order release and approves shipments (to the extent delegated by the Credit Manager)
Execute a comprehensive collection strategy of oral and written communication with customers who are past due
Communicate with the National accounts Sales and Customer support teams on disputed items
Three to five years experience in a similar position
General accounting knowledge, skills and experience
Intermediate/Advance Excel skills required
SAP business software experience a plus
Good organization skills with the ability to multi-task

Collection Specialist Resume Examples & Samples

PC skills - demonstrates proficiency in PC applications as required
At least one year of collections experience required
Relevant education may substitute experience requirement

Temporary Collection Specialist Resume Examples & Samples

Adjustments to accounts as needed, reconciliations as needed, researching short pays and disputed items, file claims with customers as necessary
Meet month-end reporting deadlines as requested
Research and special projects as assigned
Acts in compliance with company goals, policies, and procedures as they pertain to collection, DSO and bad debt goals and objectives
Orchestrate order release, approves shipments (to the extent delegated by the Credit Manager) and places orders on credit hold in accordance with company guidelines
Consult with customers whose orders are on hold to arrange satisfactory payment arrangements to allow resumption of shipping privileges
Execute a comprehensive collection strategy of oral and written communication with dealers who are past due
Communicate with the Sales Department on order holds
Minimum of 2 years of Accounts Receivable/Collections experience
Intermediate Excel skills required
Knowledge of PCI
Proficient math skills

Collection Specialist Resume Examples & Samples

Successfully managing and collecting on accounts over 30 days past due
Making outbound calls to customers that are delinquent on CAF accounts
Accepting inbound calls and assisting with customer inquiries
Negotiating and following up on payment arrangements
Determining if an account meets repossession criteria
Demonstrating strong knowledge of and compliance to FDCPA
Daily reporting and tracking of collections activities
Locate missing customer information/ light skip work,
Ability to handle special projects, learn new tasks and adapt to new ideas, processes and procedures in an expedient manner

Collection Specialist Resume Examples & Samples

Provide world class service and First Contact Resolution to Card Members on outbound and inbound calls
Fluency in Italian and English languages (both written and spoken)
“Can do” attitude and positive thinking
Goals oriented

Senior Collection Specialist With Hungarian Resume Examples & Samples

You will manage and organize the Collection and Queries activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdue and queries)
Your role will be to execute the collection process for defined customers (e.g. strategic customers)
You should be in close cooperation with the businesses and the third party service provider (who executes large part of the collection activities) in order to minimize the outstanding receivables. In case of litigation/insolvency you will be responsible for cooperation with legal department and possible external organizations
You will organize, support, develop accounts receivable and cash collection process
In your area of responsibility will be also reconciliation of the accounts

All-source Requirements Collection Specialist Resume Examples & Samples

The chosen candidate will support the ISAF/USFOR-A and JIC CJ@ Intelligence, Surveillance and Reconnaissance Division
The chosen candidate will be coordinating all ISR collection requirements and ensures all intelligence information is disseminated properly within the ATO and monitoring various systems for newly nominated requirements
They MUST possess strong writing and briefing skills and be capable of effectively operating as a member of a joint / combined intelligence team

All-source ISR Requirements Collection Specialist Resume Examples & Samples

The chosen candidate MUST PROVIDE excellent written and oral reports as required
They MUST BE proficient using basic computer applications to include Microsoft Office and intelligence related automation to include Falconview, C2PC and have current working experience with Intelligence Community Collection management systems (e.g., Coliseum) mission applications, and communications capabilities within JWICS, INTELINK, and SIPRNET (e.g., MIRC, Jabber Chat etc.)
SECURITY CLEARANCE REQUIRED: Top Secret WITH ACTIVE SCI ACCESS

Collection Specialist Resume Examples & Samples

Maintains the missing case queue by completing in-depth analysis and troubleshooting of cases in question to ensure all content is collected and posted online in a timely manner, while also tracking and validating Webstar metrics
Assists the JX Leads by identifying possible changes to document definition based on missing case or new content trends and analysis
Proactively identifies and implements efficiencies and process improvements to meet or exceed customer expectations consistent with the business strategy
Works with minimum supervision. Responsible and accountable for taking ownership of decisions, however, must know when to escalate issues that arise to management and in determining priorities
Must collaborate with the Content Ops Associates, JX Leads and Content & Project Administrators regarding discrepancies between sources received and expected source definition or any other outstanding questions regarding the source received
Proactively identifies automated collection opportunities or collection changes
Proactively identifies suspected broken collections based on troubleshooting missing cases
Maintains all necessary documentation to keep collection and processing instructions current, including Collection Grid
Assists with invoice processing for Court collections and Court Runners in a timely manner
Interacts with Courts and Runners as needed to request missing cases or new content
Supports CEX projects and other business cases as needed
High school diploma required. Bachelor Degree preferred or equivalent relevant work experience
Ability to work collaboratively with teams consistent of both employees and/or vendor resources in multiple locations and time zones
Excellent oral and written communication skills required
Knowledge or experience with US Caselaw
Computer skills and working knowledge of scanning/ image methods desired
Must be able to work beyond the normal workday, when required

Collection Specialist Medicaid exp Required Resume Examples & Samples

Medicaid experience required
Calling the insurance company (Heavy phone calls to payers only)
Completing appeals
Working with Windows based software(Excel, PPT, outlook, word)

Collection Specialist PRN Resume Examples & Samples

Completes third party follow up on outstanding insurance claims through contact with the payers
Completes incoming correspondence from patients and insurance companies
Works through coding or billing issues by working EOB's to correct the errors in a timely manner
Escalate problem accounts to management team of department for assistance and resolution
Properly documents the patient account of all steps taken to resolve the balance
Bulk mails all manual claims to individual payers daily
Works all daily, weekly and monthly reports as assigned
Completes all required monthly in-services and educational training as required

Collection Specialist Resume Examples & Samples

Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract
Review and update patient registration information (demographic and insurance) as needed
Retrieves supporting documents (medical reports, authorizations, etc) as needed and submits to third-party payers
Confirm credit balances and gathers necessary documentation for processing refund
Identifies insurance issues of primary vs. secondary insurance, coordination of benefits eligibility and any other issue causing non-payment of claims
Contacts the payors or patient as appropriate for corrective action to resolve the issue and receive payment of claims
Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI)
Working knowledge of JHU/ PBS Billing Applications
Utilize online resources to facilitate efficient claims processing

Accenture Collection Specialist Resume Examples & Samples

· Reliable
Discreet
Attentive to details & Accurate
Experienced in MS Office
Debt Collections experience will be an advantage

Collection Specialist Resume Examples & Samples

Gathers and compiles information required for credit approval on customer credit request and obtains appropriate approvals. Determines customer creditworthiness with the Branch Manager and extends or denies credit. Maintains C.O.D. and other customer lists and assures distribution to appropriate branch personnel
Customer Billing
Identifies accounts which are uncollectable due to debtor insolvency or excessive cost of collection through credit review. Maintains lien and bond rights and may take appropriate action to preserve such third party rights. Forwards all bankruptcy notices received to Minneapolis. Notifies appropriate parties within the contract tiers as required by Lien and Bond rights. Files claims with Bonding Companies as necessary
Documents the reason for credit memos and completes and issues the Requests for Credit Form and assures that only legitimate credits are processed
May train other branch or area personnel in related areas when assigned
Maintains and updates branch customer lists to ensure accuracy
May be required to perform other related office duties
Strong Interpersonal, negotiation, communication, organizational and multitasking skills
1-2 years of outside sales experience or customer service
Security experience strongly preferred
Excellent computer skills in Microsoft Word and Excel

Collection Specialist Resume Examples & Samples

Provdes clear communication and customer service on collection issues to external customers and internal business partners
Review and monitor assigned accounts and all applicable collection reports
Tracks past due balances and resolves discrepancies
High volume outbound collection phone calls to delinquent customers in a professional manner
Email/fax documents to customers to encourage payment of delinquent accounts
Identify issues attributing to delinquency and discuss them with management
Perform other assigned tasks and duties necesary to support the Accounts Receivable department
Minimum of 2 year collections specific role preferred, and experience with supporting a large customer base
An understanding of billing, collections and receivable procedures required
Strong written and verbal communication skills required
Strong attention to detail and the ability to complete job duties with a high degree of accuracy with the ability to work independently
Excellent customer service skills required and a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
Ability and understanding of the use of a computer and appropriate software, including but not limited to Microsoft Excel, Word and Outlook
Ability to prioritize multiple tasks in a fast paced environment and work as part of a team
High School Diploma or GED equivalent required, college level accounting classes or Accounting Degree preferred
Basic computer skills, intermediate to advanced Microsoft Excel usage

Collection Specialist Resume Examples & Samples

Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
RN/LPN or equivalent experience is required, with current state licensure as required
Minimum one year experience or documented satisfactory performance as a Collections Technician II or Specialist I is required
Customer service experience, effective verbal communication and public relations skills are required. Previous leadership experience is preferred
A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable
Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration
Basic computer skills desirable. Applicable local licensure if required by state directives

Collection Specialist Resume Examples & Samples

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
Advise customers of necessary actions and strategies for debt repayment
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
Have previous favorable work experience in the banking or finance industry OR have previous favorable work experience in a sales field other than retail
Be able to work over 40 hours week on a “flex” schedule
Ability to pass the following testing
Associate or Bachelor’s degree in banking, business or finance OR equivalent work experience

Collection Specialist Resume Examples & Samples

Medical assistant or phlebotomy training preferred but not required
A current, valid driver's license and good driving record is required
DOT certification may be required in some locations

Collection Specialist Resume Examples & Samples

Contact customers to collect payment on past dues accounts
Perform system transactions in SAP
Take accurate notes of each contact for future reference
Minimum research of accounts
1 to 3 years’ experience in a business related field
Previous collections experiences is desired
Customer Service or Sales experience
Multi-tasking skills

Domestic Collection Specialist Resume Examples & Samples

Receives collection items from branches and enters transactions into the Bank’s Domestic Collections System
Ensures all collection drafts, incoming and outgoing, are properly endorsed and contain the proper paper documentation necessary for legal payment
Reconciles collection transactions to ensure accuracy of payment
Investigates lost, expired, or problem collection items to seek proper disposition
Assists all Lines of Business (LOBs) with establishing new customers with Domestic Collections services
Reconciles assigned General Ledger accounts
Ensures appropriate balances exist in assigned accounts
Researches stale items to cause resolution of outstanding issues
Analyzes general ledger balances monthly to ascertain correctness of balances and communicates necessary adjustments to appropriate department personnel
Prepares month-end reconcilements with supporting documentation for Financial Controls and Audit
Receives, authenticates and processes on-us Non-Sufficient Funds checks from other financial institutions and businesses
Assists customers and branches with questions/requests received via phone, email or the Bank’s internal Customer Service Tool (CST)
Authenticates W-9, 1099B and 1099-INT forms and maintains adequate records for submission to Tax Department at year-end for interest reporting
Electronically confirms daily U.S. Treasury General Agreement deposits into the U.S. Treasury’s OTCnet reporting system
Reconciles FRB statements for OTCnet transactions, balancing back to the U.S. Government DDA bank-use account
Prepares Cashier Checks for other support departments upon requests
Process customer account closing requests received by mail, including appropriate account maintenance such as; close Handy Line OD Protection accounts, fee reversals, if any, hot carding check cards, changing account status codes as appropriate and remitting customer funds timely
Processes American Express Settlements; reconciles individual sales, performs fee settlement, initiates payments, settles Bank-use accounts
Performs regular audits on American Express Inventory held in safekeeping at Retail Branch locations by reconciling branch audit to AMEX on-line statement. Provides audit results to Retail Risk Management for review
Processes mail deposits and payments using the Bank’s teller application
Ensures all transaction records are correctly scanned and indexed into the Bank’s Domestic Collections system for proper retention
Performs all other duties/special projects as assigned by Management
One year related experience and/or training
Exhibits strong verbal and written communication skills
Proficient operation of Microsoft Office Products such as Outlook, Word, Excel, Access, and PowerPoint
Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel
Must be able to establish and maintain a high level of credibility with all levels of internal and external customers
Effective attention to detail and accuracy
Is a self-starter with strong organizational skills
Has the ability to multi-task and prioritize work in a fast paced environment
Possesses analytical, problem solving and conceptual skills
Ability to formulate sound conclusions and recommend optimal course of action based on analysis
Ability to work under stress and meet deadlines
Ability to operate a keyboard if required to perform the essential job functions

Collection Specialist Resume Examples & Samples

Contact past due obligors via phone, email and correspondence including letters to collect past due payments
Resolve delinquent taxi medallion loans, indirect vehicle leases and direct/indirect equipment lease/loans; work closely with other departments (i.e. Finance) to solve any disputed transactions
Communicate with 3rd party lessors and vendors as needed
Research directories, public records and various other search engines to obtain valid and current contact information for obligors
Escalate difficult clients to Senior Collections Specialist as needed
Accept payments via check by phone, mail or hand delivery; ensure payments are forwarded to the appropriate party for processing
Minimum 2 years experience within a collection department
Demonstrated experience with consumer or commercial debt (i.e. credit cards, lines of credit, loans)
Able to work in a fast paced, high volume environment; ability to average 80 calls/emails daily
Must have excellent telephone etiquette; high level of professionalism, courtesy, tact and diplomacy
Ability to be resourceful

Collection Specialist Resume Examples & Samples

Collecting past due receivables in a customer-focused style
Monitoring customer orders and making approval/ hold decisions
Negotiating payment arrangements with past due accounts
Proactive ownership of receivables aging within designated credit area
Making outbound collection calls to delinquent customers
Resolving customer inquiries received through the credit phone queue
Working cohesively with internal departments to research and resolve billing errors, etc
Effectively coordinating relationship with external collections agencies where required
Maintaining current industry knowledge

OC Collection Specialist Resume Examples & Samples

Interact proactively within NGSC (Novartis Global Service Center), Divisions and customers to apply the collection strategy and manage credit risk
Act service oriented to enable service lines to deliver a high-performing organization and drive improvements/standard solutions while cultivating a customer service focus culture
Run the collection processes, e.g. order releases, customer dunning and calls, credit lines monitoring, master data maintenance, direct debit payments in accordance with laws and Novartis required standards
Live the Novartis Values and Behavior (Innovation, Quality, Collaboration, Performance, Courage and Integrity)

Collection Specialist Resume Examples & Samples

6 months of work experience in an accounting, bookkeeping, or Accounts Receivable position
Excellent interpersonal and communication skills (written and oral) including strong phone customer service skills reflective of the business customer base
Ability to research, analyze and determine logical resolutions regarding client account issues
Ability to properly handle and maintain confidential issues and information
MS Office Beginner, PC Proficiency and database experience preferable
Knowledge of A/R, bookkeeping, and collection practices

Collection Specialist Resume Examples & Samples

Activities and duties may vary depending upon functional area assigned. This position requires moderate to heavy supervision
Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, meeting performance goals
Negotiating payment terms for delinquent loans/accounts and accurately notating the loan/account following departmental procedures
Recommending and documenting loan extensions
Recognizing problem loans/accounts, alerting management and providing input on a suitable course of action
High School and/or some college education with one or more years of related collection experience working similar products is desired or appropriate job related experience would be considered
Basic knowledge and understanding of collection industry standards of practice including a general knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
Good organizational and analytical skills
Negotiating and decision-making skills

Collection Specialist Resume Examples & Samples

Establish and maintain effective and cooperative working relationships with Enrollment, Customer Service and Sales
Weekly and monthly reporting and analytics to direct supervisor
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances
Provide excellent & considerate customer service
Internal and External customer interface
Knowledge of Billing and Collections procedures and analytics
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with Microsoft Dynamics a plus
Ability to prioritize and manage multiple responsibilities

Commissions Collection Specialist Resume Examples & Samples

Minimum of 1 year of experience in a financial processing role
Computer proficiency in Microsoft office suite. Intermediate or advanced experience with Excel. Basic financial knowledge/acumen
Hotel/Travel/Meetings & Events industry knowledge preferred
Knowledge of electronic meeting management tool preferred
Strong oral/written communication skills to effectively communicate internally and externally
Entry-level financial experience, strong attention to detail and customer service skills required
Strong organizational and time management skills in order to meet timelines
Ability to remain calm in stressful situation, set priorities and multitask in a fast-paced, multi-project environment
Ability to work well as a team player. Ability to be self-motivated
Ability to process financial information and to problem solve independently and in team situations
Ability to learn new information quickly and be professional, yet persistent with suppliers within the meetings and events industry
Minimal business travel as required
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Collection Specialist Resume Examples & Samples

Have to want to learn more and grow. This is a must! We've got a great team, and we're looking for someone who wants to grow within it
Strong work ethic. We're looking for someone who wants to put the work in to make it happen!
Detail oriented. You have to be organized if you're going to thrive in this role
LOVE working with numbers, bookkeeping, record keeping, and clerical reporting. If you love them, you're going to love this job

Senior Collection Specialist Resume Examples & Samples

Contact past due obligors via phone, email and correspondence to collect past due payments and resolve delinquency for taxi medallion loans
Resolve delinquent accounts and work closely with management to finalize approval of transactions
Excellent communication skills both verbal and written; able to build relationships and interact cooperatively
Ability to problem solve and negotiate transactions
Knowledge of Microsoft Word and Excel preferred
Able to work in a fast paced, high volume environment

Collection Specialist Resume Examples & Samples

Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default
Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted
Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process
Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements
Recommend default remedies
Maintain documentation in Artiva/Infolease to reflect current status of account
Maintain call volume per call log guidelines to ensure each account is worked thoroughly
Maintain Delinquency quota per quidelines
Maintain repossession quotas per guidelines
1-2 years asset recovery experience in commercial banking or equipment leasing
Knowledge of asset recovery regulations (FDCPA)
Strong PC skills (MS Office)
Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force
A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment
Spanish language skills are desirable

Collection Specialist Resume Examples & Samples

Experience in shipping and/or logistics
Minimum 2 years of experience in managing receivables and collection follow up
Expert knowledge of working capital management
Banking knowledge is preferred

Collection Specialist Resume Examples & Samples

Utilizes online resources to facilitate efficient claims processing
Reviews and updates patient registration information (demographic and insurance) as needed
Confirms credit balances and gathers necessary documentation for processing refund
Monitors invoice activity until problem is resolved
Processes daily mail, edits reports, file or pull EOB batches
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.*

Collection Specialist Resume Examples & Samples

Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc
High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer or commercial products. Job related experience will be considered
Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt

OC Collection Specialist Resume Examples & Samples

University level degree in Business Administration/ Economics/Finance
Financial experience with good functional expertize
Collection experience
Demonstrated ability to work effectively in a multi-national organization
English, both written and spoken
Lean/ Six Sigma Certified or experience of managing projects driving performance - preferred
SAP RM - preferred

Pre-collection Specialist Resume Examples & Samples

Uses various techniques to obtain payment on accounts with outstanding patient balances in accordance with policies and procedures (i.e., telephone, letter, e-mail, automated collection system). Answers SBO telephone lines in a timely fashion, and provides callers with a pleasant, courteous and professional reception. Informs and educates patients regarding issues identified at the time of reimbursement assessment
Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promotes a cooperative team environment to provide value to all customers. Listens and interacts tactfully, diplomatically and effectively without alienating others
Assists patients or guarantors in resolving complaints, misunderstandings, and incorrect information via telephone or written inquiries related to open account balances
Coordinates activities, answer inquiries, and provides documentation requested by collection agencies, insurance carriers and other parties relating to open accounts receivable
Maintains excellent understanding of patient accounting billing for hospital and physician services, third party payment methodologies and resulting of out-of-pocket balances to ensure patient concerns or questions are fully answered
Maintains thorough understanding of hospital and physician discount and financial assistance policies (both internal and external) to address patient’s inability to pay outstanding balances
Reviews and approves/denies charity care applications. Negotiates payment plan arrangements within guidelines and works with our external financial assistance (Medicaid) vendor to help patients with their balance
Performs all collection activities in accordance with the Fair Debt Collection Practices Act (FDCPA)
Manages the receipt of and charging to patient credit cards, and maintains logs of same
Handles bankruptcy notices and correspondence from agencies
Actively participates in the training and development of new team members, including direct side-by-side training
Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes
Performs related business office responsibilities as assigned. Maintains courteous and professional relations with other departments and/or employees
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
Review and monitors amounts due from accounts receivable that have been determined to be the patient/ guarantor responsibility
Demonstrates/ models the hospital core values and customer service behaviors in interaction with all customers
Complies with all hospital and departmental policies and/ or procedures
Maintain confidentiality of all materials handled
Other office equipment
Clerical experience
Diplomacy, tact, a positive approach and the willingness to evaluate several sides of an issue
Organizational skills and confidentiality are a must
Works well with minimal supervision
Problem solves
Analytical ability
Highly motivated

Collection Specialist, UAE Resume Examples & Samples

Collect external customer payments
Collect ABB payments excluded from CIT
Proactive collection through soft call and dispatch of statement
Dispute management: initiation and coordination
Internal coordination with order handling, PM, Sales force, KAM, Controlling
Visits to customer
Negotiation of overdue payment plans
Knowledge and understanding of cash application
Run dunning
Request & prepare standardized and ad-hoc reports
Provide supporting documentation and correspond with collection agencies
Calculate & request specific bad debt provisions
Calculate & request AR write-offs

Collection Specialist Resume Examples & Samples

Processes, distributes, and posts al indirect loan payments
Completes file maintenance on loans
Processes telephone payments to corporate office for reconciliation
Counsels customers concerning financial obligations and offer suggestions and alternatives
Assigns accounts for repossession and follows through it until the unit is sold
Assigns accounts for legal or bankruptcy handling
Handles incoming and outgoing calls as well as indirect lender calls
Pursues seized vehicles in the state/county offices and those involved in total loss accidents with insurance companies
Logs accurate notes in order to follow payout processes
May be required to work hours outside of the typical 8-5 workday for collection efforts
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Ability to read, analyze and interpret financial report and/or legal documents
Must possess excellent telephone and customer service skills
Must have good oral and written communication skills
Must be proficient in Microsoft Office products
Must maintain punctual and regular attendance
Must present a friendly, professional image and conduct
MS Word, Outlook, Jack Henry Platform

Senior Collection Specialist Resume Examples & Samples

Provides Enhanced Collections Support and Analysis.Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving collections issues for one or more accounts. Serves as a liaison between collectors and auditors on complex issues and or dispute resolution. Escalates sensitive issues to management as appropriate
Follows-up on Outstanding Claims.Follows established policies and procedures to collect identified claims. Communicate with providers and/or the client as appropriate to manage the recovery process of those claims
Provides Communication ExpertisServes as a key point of contact and facilitates responses for more complex inquiries and data requests from both internal and external customers. Communicate directly with the client or providers as necessary following established processes and procedures
Investigates Claim DisputeInvestigates claim disputes as required. Identifies issues timely and escalate to appropriate parties. Provide accurate information, supporting documentation, and effective communication to complete recovery process
Document Activities utilizing established tools and systems. Maintains collection records and account status updates. Utilizes with increasing proficiency, proprietary reports, tools and systems required to perform duties
Leads Process Improvement Initiatives. Assists with developing solutions to improve the collection process
Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work

Senior Collection Specialist Resume Examples & Samples

Provides Enhanced Collections Support and Analysis. Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving collections issues for one or more accounts. Serves as a liaison between collectors and auditors on complex issues and or dispute resolution. Escalates sensitive issues to management as appropriate
Follows-up on Outstanding Claims. Follows established policies and procedures to collect identified claims. Communicate with providers and/or the client as appropriate to manage the recovery process of those claims
Provides Communication Expertise. Serves as a key point of contact and facilitates responses for more complex inquiries and data requests from both internal and external customers. Communicate directly with the client or providers as necessary following established processes and procedures
Investigates Claim Disputes. Investigates claim disputes as required. Identifies issues timely and escalate to appropriate parties. Provide accurate information, supporting documentation, and effective communication to complete recovery process

Pre-collection Specialist Resume Examples & Samples

Answers department telephone line(s) in a timely fashion. Provides callers with a pleasant, courteous, and professional reception and guidance on billing questions/concerns. Conveys a courteous and professional speaking voice
Performs research and follow up to address issues and responds back to caller. Research may typically require obtaining information from multiple sources. Situations or problems that cannot be handled are referred to the supervisor
Updates correct patient information in computer systems and/or communicates to appropriate staff(s), department(s). Written correspondence or documents process on e-mail or account notes on the system, includes editing for grammar, punctuation and format
Gives extended customer service by coordinating with other departments and vendors to resolve issues beyond the scope of routine questions/problems
Ability to multi-task duties with a solid understanding of workload priorities
Performs miscellaneous billing functions as workload allows
Maintains Confidentiality of all materials handled within the Network/Entity as well as the proper release of information
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational Systems/Process, and Safety
Demonstrates financial responsibility and accountability through the effective and efficient us of resources in daily procedures, processes and practices
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to age of the patient treated

GFC Collection Specialist Resume Examples & Samples

Contacts past due clients to determine the status of unpaid invoices for a given portfolio
Serves as PAREXEL liaison with clients and internal staff regarding disputed invoices
Corresponds regularly with Project Financial analyst or managers and/or Project Leads to ensure necessary contract/project/billing information that is being disputed is addressed
Codes all transactions with comments explaining position of the AR balances
Creates and maintains client contact records
Meets monthly with collections management to review current detail ageing reports for follow ups/next steps
Provides cash forecasting estimates for their given portfolio
Provides general assistance to AR Management as necessary
Strong with Excel, Strong Communication Skills, Solid interpersonal Skills. Solid Writing Skills
Firm understanding of accounting principles and concepts
Demonstrates active listening skills in an effort to gain understanding
Articulates ideas and conveys information effectively in both individual and group situations
Works collaboratively with team members to achieve results, encourages cooperation and builds relationships among fellow team members, supports and acts in accordance with team decisions
Is receptive to new ideas and working methods
Recognizes opportunities for improvement and proposes workable solutions, considers issues from the perspective of others
Relates and works well with people of different cultures and backgrounds
Demonstrates an ability to identify best way to achieve and meet deadlines, demonstrates an ability to prioritize and communicate the urgency as well as expected timelines
Seeks feedback to improve skills, knowledge and performance
Demonstrates ability to identify opportunities for process and methodology improvements
Demonstrates responsibility and accountability for own performance and delivery
Demonstrates an attention to detail
Strong analytical, problem-solving and organizational skills
Client focused approach to work
A flexible attitude with respect to work assignments and new learning
Willingness to work in a matrix environment and to value the importance of teamwork
Solid English Skills are required
Prior collection/customer service experience

Debit Balance Collection Specialist Resume Examples & Samples

Post high school education, preferable college level accounting or four years experience in an accounting capacity
Ability to compose and produce professional, persuasive correspondence to include good grammar skills
Ability to deal with difficult callers and make reasonable decisions to address their concerns
Ability to organize and prioritize work with minimal supervision
Strong PC experience including Excel and Word
Analytical and decision-making ability

Collection Specialist Temporary Position Resume Examples & Samples

Key contributor to department goals with focus on money collected
High School diploma or University degree
Fluency into Italian and English languages (both written and spoken)
Good communication skill (both written and spoken)
Excellent analytical skill
Outstanding Customer service skills
Collaborative and Competitive mindset
Good knowledge of standard Microsoft applications (Word, Excel, PowerPoint)
Time management and attention to details

Open Collection Specialist Resume Examples & Samples

Prepare and mail delinquent invoices to customers monthly, as needed
Knowledge of Accounts Receivable preferred
Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations
Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work
Experience with mainframe system Oracle preferred
Business to Business Collections experience

Collection Specialist Resume Examples & Samples

Processes, distributes, and posts all indirect loan payments
Collects on delinquent accounts ranging from 1130 days past due and above to get current with compliance of bank regulations from renewal to modifications
Assists managers with any foreclosure packets that are needed
Assists with scanning when necessary, and assures that loans are in collection when they are forwarded to collection locations
Ability to write simple-to- business correspondence and routine reports
Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community
Must have excellent organization skills
Six to eight years’ experience as a collector

Collection Specialist Resume Examples & Samples

Processes, distributes, and posts loan payments
Processes telephone payments
Handles incoming and outgoing calls as well lender calls
Education and Experience

Collection Specialist Resume Examples & Samples

Understanding of basic finance and accounting concepts
Fluent/Competent in Arabic Language - preference to Native Arabic Speakers
Basic understanding of processes involved in Finance and Accounting specifically to do with AR Processes
Knowledge of the shipping industry preferred
Experience managing outbound contact centers
Knowledge of Credit and collections processes

Collection Specialist Resume Examples & Samples

Contacts customers for past due accounts and determine reason for delinquency while handling incoming calls from past due customers
Processes, distributes, and posts consumer loan payments
Completes file maintenance on consumer loans

Lead Collection Specialist Resume Examples & Samples

Supports and adheres to all company and Center policies and procedures
Supports and adheres to HCA Code of Conduct, related Ethics and Compliance policies, and HIPAA requirements
Displays willingness to speak up about safety issues or change practices to enhance safety; asks for help when needed; enhances teamwork; follows the safety literature/policies
Communication – Communicates clearly, concisely and professionally
Decision Making – Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Contributing to Team Success – Actively participates as a member of the CBO’s team to move the team toward the completion of goals
Minimum three (3) years of collection experience or supervision of collections in a high volume collection arena highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred
Working knowledge of Managed Care payers/contracts, Medicare and Medicaid payers/contracts, Medicare/Medicaid Managed Care payers/contracts and medical terminology are preferred

Collection Specialist Resume Examples & Samples

Speaks directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
Research and make recommendations for collections efforts and report issues with customer accounts to management
Review collection techniques and provide feedback to management
Provide excellent customer service with regard to collection issues, process customer refunds, and process and review account adjustments, resolve discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts, including but not limited to customer calls, account adjustments, customer reconciliations and processing credit memos
Must communicate effectively with Sales Management regarding customer accounts and follow up on a timely basis
Effectively answer questions and resolve both internal and external customer issues using excellent customer service and decision making skills
Must maintain good attendance
Maintain safe work practices
Maintain safeguards of confidential company information

Collection Specialist Resume Examples & Samples

Position requires good working knowledge of Microsoft Excel and AS/400 environment
Good knowledge of collection policies and procedures
What behavioral skills are necessary for this position? (fostering team work, customer satisfaction, speaking/writing effectiveness, delivering presentations, etc.)
Good interpersonal and communications skills to ensure customer satisfaction and strong working relationships with all levels of management

A/R Collection Specialist Resume Examples & Samples

Initiate contact with clients/patients regarding delinquent account balances
Submit past due notifications to clients/ patients
Follow-up on missed re-payment arrangements
Work with outside agencies on delinquent placement accounts

Collection Specialist Senior Resume Examples & Samples

Experience in the area of Collections
Experience with international Latam clients
Take ownership in the collections process
Have experience in creating update reports

Regional Collection Specialist Resume Examples & Samples

Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.; As appropriate, identifies root cause and works to close loop with upstream partners
Provides Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership, regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables
Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing
Develops documentation and user manuals as directed
Works with customers and all levels of operational/sales management to mitigate losses, improves receivables metrics (DRO/bad debt/dollars past due) and saves customer relationships

Branch Collection Specialist Resume Examples & Samples

Responsible for collection calls and/or activities in a fast paced goal oriented environment
Accountable for reducing delinquency and achieving delinquency goals for assigned accounts in all delinquency buckets
Ability to consistently achieve or exceed monthly collection goals with proven track record within the industry
Work as an individual contributor and as part of the team to achieve business/organizational
Minimum of 3 years collections experience
Relevant work experience in Sales or Customer Service a plus
Ability to thrive in a fast-paced environment
Demonstrated leadership abilities, motivation, competitive drive and outgoing personality
Bilingual English/Spanish skills a plus in certain areas

Collection Specialist Resume Examples & Samples

Responsible for the research, follow up and collection of customer accounts
Responsible for the collection of approximately 2000 accounts
Responsible for notification of past due invoices and the steps necessary to bring and keep all accounts current, while keeping all accounts within their credit limits
Responsible for the research of discrepancies that would prevent invoices from being paid
Must communicate via phone/email/fax to customers as well as outside sales representatives regarding account activity, and maintain a good rapport with both
1 - 3 years (soft) collections experience required
Familiar with basic A/R terminology
Must have a high level of organizational skills, be detail oriented, and able to multi task and work in a fast paced, growing environment
Syteline accounting system experience a plus
Ability to work independently and/or in a team environment
Flexible to perform other duties as assigned, and proactively seeks additional responsibilities
Ability to convey information effectively and actively listen and understand others
Ability to develop constructive and cooperative working relationships with others and maintaining them over time

Collection Specialist Resume Examples & Samples

Ability to prioritize and manage multiple customer accounts
Oracle experience is an advantage
Ability to work effectively with all levels of the organization
Willingness to work overtime as the situation requires

Collection Specialist Resume Examples & Samples

Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores
Meet metrics on VOCM, quality, contact rate and collection, 24*7 Shift
Should possess sound Analytical, Decision Making and Problem Solving Skills
Change Management Ability & self-motivating skills
Demonstrated ability to work effectively within a team environment as well as independently

Senior Collection Specialist Resume Examples & Samples

2+ years of Credit and Collections experience
High School Diploma / GED and/or Associate's Degree in a related field
Solid analytical and mathematical skills

Collection Specialist Resume Examples & Samples

The qualified candidate will have two to five (2-5) years related experience in collections customer service environment
Degree in accounting or related field is preferred
Working knowledge of Navision a plus
Strong written and verbal communications skills a must, as well as ability to make quick informed decisions

Collection Specialist Resume Examples & Samples

Work closely together with the collection specialist, cash application team and customers to ensure accounts are accurate and up to date
Follow up on escalations from the collection coordinator per the agreed collection strategy, keeping internal contacts well informed of actions taken. These actions might include involving collection agencies or taking legal action
To ensure that a customer is put on credit hold correctly and in line with the agreed collection strategy, keeping internal contacts well informed of actions taken
Responsible to review customer payment behavior and take the appropriate actions linked to the analysis, by involving the risk analyst or manager
Escalate disputes to the dispute coordinator once you have been informed by the internal / external customer
Write off any uncollectable invoices in line with the authority levels
Keep record of all correspondence with customers on overdue items to ensure that evidence of actions taken is always available and that this information can be used for possible legal actions
3+ years in a business to business collections role in a mid-size or larger business
Bachelor's Degree In Business Administration, Finance, Accounting, or similar
Problem solving and critical thinking skills

Collection Specialist Resume Examples & Samples

Accounting Customers
Credit checking new customers
Directly involved in the day-to-day bookkeeping process (receipts processing etc)
Responsible for collecting on open balances based on dunning procedure
Review of accounts receivable balances
Calculation of bad debt reserve
Preparation and control over the monthly accounting closing schedule
Compilation of information and preparation of schedules required by internal and independent auditors
Organizing, checking the monthly / quarterly reconciliation package versus the Trial Balance
Inter-company work including international confirmations spreadsheet; variance analysis; tracking
Ad-hoc projects as needed
Bachelor degree preferred, and 1 to 2 years of diversified accounting experience depending on degree
Good working knowledge of Microsoft Excel and Word; familiarity with ERP and Oracle systems are a plus; Hyperion experience would also be a plus
Must be detailed oriented
Must be able to work in a fast paced environment and meet deadlines
Organizing and prioritizing
Information management skills

Collection Specialist Resume Examples & Samples

Take incoming/make outbound calls to customers, vendors, or stores in reference to accounts in a bankruptcy status
Verify customer information on account is correct and update as necessary
Utilize on-line systems and other resources to review court documents and / or determine the status of pending bankruptcy matters
Process bankruptcy accounts to mitigate losses by sending required notices and required documents to courts, attorneys, and customers within specified time frames
Select and submit accounts for repossession review
Annotate accounts in company database to document interactions with the customer, vendors, etc
Understand and adhere to company policies and procedures, including collection policies/laws
Work with other departments/personnel where necessary to resolve customer issues
Participate in one on one meetings with supervisor, department meetings and Compass Impact Planning session
Speak and listen effectively with CarMax customers via phone
Tolerate stressful interactions with customers
Work a flexible schedule to include evenings and weekends
Apply a common sense understanding to carry out detailed written or verbal instructions and ability to deal with problems in standardized situations

Collection Specialist Resume Examples & Samples

Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required
.Customer service experience, effective verbal communication and public relations skills are required
Previous truck and/or bus driving experience is desirable

Branch Collection Specialist Resume Examples & Samples

Utilizes advanced negotiation skills to resolve delinquency issues
Utilizes computer software to document calls, analyze customer problems, and resolve basic issues
Utilizes all available tools and technology to influence customer behavior with established procedures
Uses clear procedures and instructions to make choices among alternative choices of action
Works under direct supervision and established procedures
May support a range of products/services
Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed
Applies attention to detail and task accuracy
Shares knowledge with less experienced collectors
Has increased opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies
Understands how duties relate/integrate with others in the team/unit

Senior International Collection Specialist Resume Examples & Samples

Assess credit risk and establish/recommends credit limits in accordance with established limits of authority matrix
Negotiate customer discrepancies or disputes to resolution and document root cause
Analyze customer financial statements
Provide financial order management support to control credit exposure, effect timely payment, and minimize risk of customer disputes
Develop relationships with internal and external customers and suppliers and provide customer service support
Follow up with internal and external customers to ensure prompt payment of receivables
Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account
The position will manage a portfolio of customers that daily averages $25 to $100 million in AR Receivables
Subject matter expert for Credit, Collection and Export trade matters for divisions on SAP
Participate in process improvement projects under the direction of the Eaton Leadership providing recommendations for improving productivity and reduction of errors
The position assures compliance with Export trade laws and requirements
Minimum 5 years of successful experience working in a fast-paced, high-volume credit environment
No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the Moon Township, PA facility will be considered
Must be legally authorized to work in the United States without company sponsorship now or in the future
Bachelor’s degree in Accounting, Finance or related
Experience with Export Trade processes, laws and requirements
Experience utilizing Microsoft Office, Internet, and related computer skills
Strong working knowledge of SAP, Get Paid, Risk Code configuration and division operations
Ability to apply basic accounting principles in the interpretation of customer financial statements
Strong business writing and professional communication skills
Strong customer focus and interpersonal skills
Strong ethics, values and the ability to influence and impact others' decision making
Ability to deal with ambiguity and make decisions under supervision
Ability to develop relationships with internal and external customers
Professional presence
Requires ability to deal with difficult situations in a diplomatic and professional manner
Must be able to make decisions based on investigation and judgment

Senior Collection Specialist Resume Examples & Samples

Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment
Escalate major collection issues with Management that may require special attention/ support
Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion
Experience within the healthcare or medical manufacturing industry is beneficial

Personal Injury Collection Specialist Resume Examples & Samples

Requests additional information within the organization such as medical records, explanation of benefits, etc in order to appeal claims that have been denied
Responsible for Work Aged Accounts Receivable Report
Verifies personal injury protection insurance eligibility when needed
Able to work efficiently under pressure
Maintain strict confidentiality

Collection Specialist Resume Examples & Samples

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits
Follow up on calls and email, fax or mail copies of invoices as required
Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
Perform credit evaluations for new or renewal business to determine credit worthiness
Process credit card payments on accounts and resolve questions and issues on accounts
Assist the sales department in account set up by setting credit limits and terms
Run daily reports - credit hold report, credit balance report and aging reports
Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold
Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes
Complete the weekly top 30 aging account report to the company CFO and others required
Run Aging reports and update notes in system regarding status of payment on accounts. Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required
Provide back up for customer service, Accounts Receivable Clerk as necessary

Lbpd-collection Specialist Resume Examples & Samples

Graduate with 1-3 years of experience
Multi-skilled across card platforms/products is preferable
Strong Team Player with high level of integrity

Utlities Collection Specialist Resume Examples & Samples

Perform utility collections activity based on collection queue/production goals
Exhaust skip tracing efforts to locate consumers
Assist in working priority reports promptly, effectively, and efficiently
Required to close out an appropriate number of accounts each month as determined by Management
Maintain compliance with all Federal, State and local regulations and laws including; the Fair Debt Collections Practices Act, Fair Credit Reporting Act, the Health Insurance Portability and Accountability Acct and others as appropriate
Performs other duties as assigned with acceptable results

Collection Specialist Resume Examples & Samples

Customer account maintenance
Collection of receivables in a timely manner by establishing strong relationships with customers and internal team members
Monthly billing
Customer credit review and special projects as assigned
Analyze reports to help prioritize accounts
Possess an associate’s degree in accounting or equivalent work experience
Two years previous collections experience is a must
Good PC skills (Microsoft Word, Excel)
Oracle experience not necessary, but preferred

Collection Specialist Resume Examples & Samples

Excellent negotiation and communication skills, especially oral and written French
Have worked in a French territorial
Customer service/Sales admin/logistic experience will be an advantage

Mid-level Humint Collection Specialist Resume Examples & Samples

Clearance – SECRET
Special skills or qualifications (all required)
Be familiar with HUMINT activities including military source operations, strategic briefings, and other HUMINT activities
Knowledge of data processing systems such as CIDNE, Source Operations Management Module (SOMM), and SIPRNet search engines
TS/SCI
Knowledge of Dari or Pashto Language and Afghan culture

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