Complex Manager Resume Samples

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M Auer

Marilie

Auer

25189 Rowe Mountain

Detroit

+1 (555) 151 2899

25189 Rowe Mountain

Detroit

Phone

p +1 (555) 151 2899

Experience Experience

Houston, TX

Manager Complex Issues

Houston, TX

Johnston Inc

Houston, TX

Manager Complex Issues

Attending product strategy and planning meetings to prepare for support of new features
Joining client calls to deescalate issues as necessary
Ensuring your team is up to speed with all current functionality and development tools/processes
Ensuring escalations are managed quickly and effectively
Working with peers to ensure resources are being effectively distributed across multiple queues
Facilitating and advocating for effective prioritization; identifying the highest value tasks and driving their resolution
Leading partnership with Agile scrum teams; forming working relationships with relevant Product Owners and Scrum Masters

Los Angeles, CA

Complex General Manager

Los Angeles, CA

Wilkinson Inc

Los Angeles, CA

Complex General Manager

Interviewing, hiring, coaching and developing associates to maximize the effectiveness of the operation of their respective areas
Active participation in the sales and marketing process, budgeting and forecasting; profit maximization
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Conduct monthly reward and recognition meeting celebrating goal and associate achievements
Ensure complete processing of invoices daily by using the A/P process
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended

present

Boston, MA

Complex General Manager Hotel Diva & Union Square

Boston, MA

Koepp Inc

present

Boston, MA

Complex General Manager Hotel Diva & Union Square

present

In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
Maintain high standards of personal appearance and grooming, which include wearing nametags

Education Education

Bachelor’s Degree in Nursing

Colorado State University

Bachelor’s Degree in Nursing

Skills Skills

Strong attention to detail
Knowledge and technical skills in a variety of production jobs
Ability to manage a team
Strong analytical skills & problem solving
Ability to own projects at a Complex level
Ability to organize and prioritize work, meet deadlines, and complete projects
Strong multi-tasking skills are necessary
Ability to think critically
Ability to handle conflict; interpersonal skills
Preparing and delivering clear, effective, and professional presentations

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15 Complex Manager resume templates

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Complex Manager Resume Examples & Samples

Possesses a strong understanding of the firm’s resources; able to direct the sales force to the right resources in an efficient manner as to make the sales process more efficient
Responsible for the complex’s sales performance and financial performance
Responsible for regulatory, legal and compliance issues including: Risk management for their Branch and complex in regards to monitoring sales, human resources, and legal and regulatory practices
Responsible for establishing a core compliance model in offices under supervision
Responsible for following supervisory procedures as outlined in the Branch Manager’s Supervisory Manual
Responsible for delegating supervisory review/duties to the Complex Risk Officer
Responsible for the creation of an Annual Supervisory Plan
Responsible for effectively communicating the status of performance and issues to the Regional Director
5 or more years of related experience and/or training including demonstrated success managing a complex or a large branch office, or equivalent
Ability to own projects at a Complex level

Complex Case Manager Resume Examples & Samples

Manage network participation, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
Assist with discharge planning and post-discharge calls
At least 1-3 years of Case Managment experience
Certified Case Manager (CCM)
Managed Care or Health Plan experience
Previous Medicare/Medicaid experience a plus
Previous experience in case management and discharge planning

Complex Case Manager Resume Examples & Samples

Conduct admission review, post-discharge calls and discharge planning
3 years or clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
Health Plan experience

Complex Manager Resume Examples & Samples

Assists Resident Manager at each branch with the following activities
Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data
Preparing and delivering clear, effective, and professional presentations
Continuously learn investment products, industry rules and regulations, and financial planning
Keep all appropriate parties up-to-date on decisions, changes, and other relevant information
Identify problems, gather facts, and develop solutions
Bachelor's degree (B.A.) from four-year college or university, and a minimum of three (3) years experience in a financial services firm

Senior Manager, Complex Products Resume Examples & Samples

Manage all aspects of the Pharmacology and Toxicology department with respect to complex product development, including staffing, supervising, providing work direction, goal setting, prioritization, etc
Manage the design of experiments, interpretation of data and oral and written presentation of results for preclinical pharmacology, safety pharmacology and toxicology studies performed in support of complex product development programs
Manage the selection contract testing facilities used for preclinical pharmacology and toxicology studies as well as the review and approval of all preclinical protocols and final reports for GLP studies in support of complex products
Provide and manage pre-clinical support in the research and construction of regulatory study documents for generic drugs and APIs (i.e., environmental risk assessments, safety assessments for excipient, alternate pharmaceutical salts, extractables and leachables, drug substance and drug product related impurities, relevant preclinical modules of global market eCTD applications, etc.)
Respond to questions from regulatory agencies in regard to preclinical programs past, present and future and represent Mylan and the Department of Pharmacology and Toxicology in meetings with regulatory agencies
Provide technical support to various departments within the company regarding pharmacological and toxicological issues
Assist in the development and maintain comprehension of relevant Mylan Standard Operating Procedures (SOPs) and compliance with Department SOPs and other relevant company policies
Minimum of a Bachelor's degree (or equivalent) and 4 years of experience. Bachelor’s degree and 10 years of experience or PhD in a Pharmacology, Toxicology or biomedical discipline preferred with 5 years of relevant pharmaceutical experience preferred. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge of SOPs pertaining to Quality Control, Company policies, USP, and FDA regulations, cGMP Compliance regulations. Must also possess a thorough understanding of pharmaceutical manufacturing operations, analytical chemistry, laboratory operations, and industry trends
Must possess interpersonal skills, organizational skills, communication skills, time management skills, multi-tasking skills, and computer skills, including Microsoft Word, Excel, PowerPoint, and Lotus Notes. Must be able to build and maintain relationships of trust with staff and other management
Ability to read and interpret comprehensive and intricate research documents. Ability to write scientific reports and technical correspondence. Ability to work with executives and communicate abstract concepts. Ability to present to a high level of the organization and groups outside of the organization
Ability to solve equations, apply technical mathematical concepts, and perform complex computations. Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems
Position functions autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Proficiency in speaking, comprehending, reading and writing English is preferred

Complex Case Manager Resume Examples & Samples

Responsible for the day to day case management activities as summarized and outlined below
Reviews all referrals to the Complex Case Management Programs within designated timeframe per policy and procedure and evaluate for case management based on established guidelines
Performs a thorough and objective assessment of the member including physical, psychosocial, environmental, financial, and health status expectation through the use of provider and hospital records, contact with the member/family, significant others, caregivers and current medical caregivers (if permitted by the member)
Obtains consent from the member/family for participation in Complex Case Management
Develops a plan of care based on the assessment and in conjunction with the practitioner that identifies specific interventions, objectives and goals with anticipated targeted dates for accomplishment
Communicates the plan of care to the member/family and provides education to the member/family regarding the member's condition as necessary
Implements the plan of care and specific interventions that will lead to the accomplishment of goals as defined in the plan of care
Routinely assesses the member's status and progress toward the established goals and makes adjustments to the plan of care as necessary
Coordinates the resources necessary to accomplish the goals, and makes recommendations for modifications to the plan of care as necessary
Continuously monitors all activities and/or services provided through the case management plan to determine the effectiveness of the plan
Documents all case management interactions and interventions according to guidelines including any pertinent patient information or arrangements in the member's medical record
Evaluates expected outcomes and associated costs of the plan of care as well as any proposed alternative plan of care and makes the necessary revisions
Coordinates and participates in case conferences on a regular basis with all practitioners involved in the care and updates the plan of care as necessary
Continuously coordinates, monitors, tracks and evaluates all care and services rendered to ensure that quality care is being delivered in the most appropriate setting
Works closely with the member and practitioner to ensure that the most appropriate and cost effective services are provided to the member at all times while maintaining quality outcomes
Performs hospital discharge follow up on assigned population
Maintains effective interaction/communication with members, nursing staff, inpatient care coordinators, the transitional review team, social workers, general reviewers, referral coordinators, and Kaiser Permanente medical offices
Three (3) years of clinical nursing. Must possess clinical nursing experience in a area such as medical surgical or skilled nursing care
At least two (2) years of experience in utilization or case management, discharge planning and/or quality improvement in a managed care setting
Experience with managed health care delivery including Medicare
Complex Case Management experience and board certification for a minimum two (2) years
Managed Care experience preferred and/or strong UM background
B.S. in nursing strongly preferred
CCM® certification
Knowledge of ICD9/ ICD10 and/or CPT4 coding beneficial

Complex Case Manager, Applecare Resume Examples & Samples

Identifies, coordinates, and evaluates appropriate high - quality services, which may be delivered on an ongoing basis
Manages a case load of 100 to 150 complex cases
Oversees the population management cases that are managed by the case management assistant
Works collaboratively with the patient, physician, family / significant other and providers of healthcare to implement plan of care to meet the individual needs
Works collaboratively with discharge planners at the affiliated hospitals and case management staff at the contracted health plan offices as required
Identifies acceptable care options to the patient and family, utilizing the Case Management Society of America (CMSA) standards
Coordinates resources to reduce fragmentation of services and facilitate the achievement of realistic treatment goals
Promote optimal allocation of health dollars through arrangement of broad - spectrum (comprehensive) effective and efficient resources for patients
Provides patients with education and training regarding specific health care needs
Monitors care, which is easily accessible with no access barriers as related to the patient’s available benefits
Monitors medications for compliance and potential polypharmacy issues
Facilitates early and intensive treatment intervention in the least restrictive setting
Facilitates the scheduling of follow up services as appropriate
Provides counseling to members who are non-compliant with their plan of treatment
Applies approved decision criteria to the management of complex and chronic cases and provide immediate risk identification of potential complications information to health care practitioners
Complies with approved time frames and standards for timeliness of Medical Management decision - making
Provides accurate and up - to - date information to practitioners regarding clinical practice guideline criteria and patient information
Creates individualized treatment plans that
Associates degree in Nursing
Professional Certification or License
Active RN or LVN license in the State of California
Valid California Drivers license and insurance
2+ years experience in managed care environment, preferably in an IPA or MSO
Knowledge of HMO, UM and QM Processes
Knowledge of and experience with the utilization of UM criteria such as Milliman & Robertson, Medicare and Medicaid guidelines, health plan criteria, etc
General knowledge of IPA Operations
Familiar with various financial risk arrangements
Knowledge of and experience with medical coding
Strong ability to work effectively with physicians and other clinical and operational staff, both written and verbally
Self motivated with strong organizational skills
Ability to look at challenges as opportunities
Flexible and adaptable of schedule to attend various meetings and / or promotional events
Ability to read quickly with excellent comprehension and retention
BSN
Other case management experience will be considered

Complex General Manager Resume Examples & Samples

Maintain compliance with Brand Properties
Complete all Brand Certification as may be required
In conjunction with the Complex Director of Sales, conduct an. daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Play a pivotal role in the hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Tour the operating departments daily, making adjustments as needed via department heads
Meet all financial review dates and corporate directed programs in a timely fashion
Participate in required M.O.D. coverage as scheduled
Ensure complete processing of invoices daily by using the A/P process
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
Perform any other duties as requested by the Vice President or Regional Director of Operations
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s
Ensure that all scheduled meetings take place on the property

Complex General Manager Resume Examples & Samples

In conjunction with the Director of Sales, conduct an. daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Must have valid driver's license for the applicable state
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Perform other duties as requested by management

Complex Convention Services Manager Resume Examples & Samples

Establishes rapport with and entertains meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property
Advises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing repeat business
Communicates both verbally and in writing to provide clear direction to staff

Complex Manager Resume Examples & Samples

Directs production and/or processing at a facility with multiple plants
Responsible for associated facilities and live operations via oversight of those managers
Develops plans for efficient use of materials, machines and human resources
Monitors production costs and product quality
Modifies production and inventory control programs to maintain and enhance profitable operations
Prepares budget and makes recommendations to top management
Sets production and processing goals for plants
Responsible for operational compliance with safety directives
Evaluate and recommend improvements to productivity, labor efficiencies, and reducing plant costs
Identify training needs of production management and facilitate development of operational management staff
In concert with Plant Managers, establish accountabilities and goals used for performance evaluation
Experience in both processing and live operations strongly preferred
Proven experience managing and motivating others for maximum performance
Good work ethic
Excellent organizational, math and statistical skills
Understand and comply with Company policy and procedures
Ability to handle conflict; interpersonal skills
Microsoft Office. Proficiency in Excel preferred
Knowledge and technical skills in a variety of production jobs
Strong multi-tasking skills are necessary
Strong analytical skills & problem solving

Manager Complex Issues Resume Examples & Samples

30% Oversight of Specific Issues Queue
Defines roles and responsibilities of direct reports
Responsible for selecting, hiring and maintaining direct reports
Sets and monitors annual performance goals and objectives, including responsibility for performance appraisals
Termination/disciplinary authority of direct reports
Recommends or initiates personnel action
Manage complex issues queue. This involves independently communicating with client leadership contacts to intake information and/or delivering updates from Athena R&D Resources
Building, maintaining, and delivering operational reporting to Customer Care leadership
Ensuring escalations are managed quickly and effectively
Working with peers to ensure resources are being effectively distributed across multiple queues
20% Internal Collaboration with Product Owners and Developers
Leading partnership with Agile scrum teams; forming working relationships with relevant Product Owners and Scrum Masters
Facilitating and advocating for effective prioritization; identifying the highest value tasks and driving their resolution
Ensuring your team is up to speed with all current functionality and development tools/processes
Attending product strategy and planning meetings to prepare for support of new features
Coordinate directly with Product leadership on client issue and relationship management across multiple CRM platforms
20% Partnership with Customer Facing Resources
Work directly with leadership in our Customer Support Center to ensure agents are trained in advanced troubleshooting
Provide feedback to client facing resources to identify areas of improvement in support tools or documentation
Coordinate with internal support teams to synthesize their feedback and weigh it against other priorities
Joining client calls to deescalate issues as necessary
15% Known Issue Communication and Management
Ensure all high impact issues are quickly and effectively communicated to customers and/or customer facing teams
Author, edit, and facilitate delivery of known issue posts
Participate in reviews and retrospectives on known issues to close service gaps
Lead your team through build deployment, ensuring issues are quickly scoped, tracked, and prioritized effectively
Actively manage complex issues and escalations related to the release. This involves directly working with clients and Athena resources to resolve newly identified issues
15% Management of Direct Reports
Conduct 1:1 meetings with direct reports to motivate and guide them in their work
Review queue performance and QA results with direct reports—providing coaching and training as necessary
Ensure your team has access to all necessary tools and research new tools to manage their work
Coordinate with other leaders Product & Technology Support to support our shared vision and mission
Present to internal teams to socialize and gain support for team goals
Lead efforts and initiatives within the department and drive organizational change. Run various trainings and facilitate on-boarding of resources across Product & Technology Support
Very strong technical aptitude and computer literacy; Proficiency in SQL and an understanding of Perl preferred
Bachelor degree or 4+ years equivalent professional experience required
Expertise and knowledge preferred regarding athenahealth products and services
Demonstrated competence of customer service management
Experience working with product managers & developers
Experience mentoring and coaching team members in the performance of their duties
Healthcare, medical group operations and/or medical billing experience or knowledge preferred or demonstrated ability to learn new industry
Technology experience preferred including cloud storage, database architecture, etc
Represent and effectively communicate with C-level executives internally, with clients, and service partner
Aptitude for reengineering processes, tools and role(s) to improve scalability, efficiency and quality
Ability to speak with a high level understanding of the Athena services lines and of the organization’s responsibility for delivering on them
Demonstrated ability for effective and succinct communication with technical professionals including Developers and Product Owners
Translating technical details into layman terms for client facing resources or clients as needed
Ability to keep track of numerous detail-intensive, interdependent tasks and ensure their accurate completion
Demonstrated ability to role model effective relationship building across departmental and company lines, hold difficult conversations with clients and internal stakeholders and to present and effectively communicate with C-level executives internally, with clients, and service partners
Willingness to travel as needed. Potentially including international travel to our Chennai India office
Demonstrated ability to listen to employees’ assumptions about the culture; supporting initiatives in line with the culture and making positive changes as needed

Complex Case Manager Resume Examples & Samples

Registered Nurse with current unrestricted license in the State of Minnesota, BSN preferred. License free of history of restrictions and/or sanctions in the past 10 years in all states with current or past licensure
Minimum of 3 years clinical practice experience in an acute care setting
Demonstrated effective, independent nursing judgment and skills
Demonstrated skill and experience in effectively collaborating with care team members, using a high level of expertise in written, oral and interpersonal communication
Demonstrated working knowledge of quality improvement, utilization management, benefit plans, fiscal management, and various payment methodologies preferred. Understanding of healthcare and/or HMO industry
Demonstrated skill in effective use and management of automated medical management systems

Complex Networks Programme Manager Resume Examples & Samples

You will be responsible for the set-up and delivery of a wide area network transformation programme including the delivery of a portfolio of projects on time, within budget, and to quality for BT Ireland’s key business customers in the Northern Ireland public sector. Therefore, you will have experience in the management of large, complex WAN / business transformation programmes and projects including end to end ownership of WAN project delivery, service transition / transformation, business change management, finance, procurement and legal work-streams
You will be responsible for the line management of a small team of project managers who will be assigned to manage the delivery of the projects in the WAN transformation portfolio
Set-up and implementation of WAN / business transformation programmes and projects to public sector and business customers within Northern Ireland
Ensure that your WAN / business transformation programmes and projects within Northern Ireland are completed on time, within budget and to quality
Engage with customers at senior levels (CxO) to ensure delivery objectives are achieved measuring quality and customer satisfaction
Engagement with key stakeholders in Sales and Solution Design communities ensuring that delivery sign-on and sign-off of key bids is completed, enabling proactive resource forecasting and ensuring smooth transition of bids from pre-sales to delivery
Ensure that all of the transition activities in respect of delivery / testing to service are completed in advance of the disengagement of the delivery / testing organisations
Ensure that best practice programme / project management methodology is implemented across all delivery activities within scope
Ensure that quality and test management processes are implemented across all delivery activities within scope
Ensure there are sufficient resources in place to deliver all delivery activities within scope including engagements with third party suppliers
Monitor and track the utilisation of resources across the programmes / projects in scope
Build relationships with all external and internal partners engaged in the delivery of programmes / projects in scope
Financial Management of all delivery budgets for programmes / projects in scope
Ensure revenue is generation through timely and accurate billing linked to the completion of key delivery activities
Generate additional revenue through change request process
Strong experience of delivering large, complex, WAN transformation contracts to public sector customers on time, within budget, and to quality and management of in-life service levels
Must have proven ability to apply relationship management skills and to be able to build and own customer and stakeholder relationships at CxO level
Expert understanding of concepts, procedures and application of programme / project management and an extensive knowledge in other subjects or disciplines, which are relevant to the content of the programme
Experience of managing the financial performance of programmes including demonstrable evidence of delivering profit improvement plans and improving the financial position of those programmes
Relevant experience in related areas, MBA or professional qualification as appropriate to the role
Experience of managing Transformation Programmes whereby a customer’s existing solution is superseded by an improved solution involving the development of new applications, new WAN infrastructure, 3rd party suppliers, business process re-engineering, training, and the set-up of service arrangements
Experience of managing Transition Programmes whereby people, processes, (sub)contracts, and WAN is transitioned into BT from an incumbent service provider including due diligence, discovery and truing-up activities
Line management of staff including coaching, performance management, recruitment, and other formal HR processes

Enhanced Complex Case Manager Resume Examples & Samples

Conduct member-facing clinical assessments that address the health and wellness needs of members using a broad set of clinical and motivational interviewing skills with the goal of impacting members’ self-management skills and positive behavior changes which will ultimately positively impact member satisfaction and care costs
Serve as a subject matter expert to both internal and external sources (e.g. providers, regulatory agencies, UM and policy.) to provide education, consultation and training when indicated
Serve as a resource to guide, mentor and counsel others in regard to understanding the drivers of health care costs to improve member outcomes related to Plan benefits and resources
Collaborate, coordinate and communicate with the member’s treating provider(s) in more complex clinical situations requiring clinical and psychosocial intervention
Develop/implement case or condition-specific plans of care and/or intervention plan, as needed, that can become a part of the member’s EMR or medical record to establish short and long-term goals
Establish a plan for regular contact ( face-to-face as often as possible) with each member and/or provider to monitor progress toward goals, provide additional education and evaluate the need for modification or change in the plan of care
Proactively incorporate lifestyle improvement opportunities and preventive care into member interactions and coaching
Collaborate with the appropriate individuals to offer solutions to refine and improve existing practices or participates in developing performance improvement processes that will enhance member outcomes and operational performance/excellence as well support all strategic initiatives including Health Care Reform and STARS initiatives
Work with providers related to performance measures and activities to educate and influence the behavior of members and providers
Ensure that all activities are documented and conducted in compliance with applicable business process requirements, regulatory requirements and accreditation standards that support all lines of business
Current PA RN license and/or additional states as required
7 years of any combination of clinical, case management and/or disease/condition management, provider operations and/or health insurance experience
Ability to work in a virtual environment (e.g., provider offices, facilities and/or member’s homes); accomplishing and coordinating work remotely
Proficiency in MS Excel and enhanced data and statistical analysis skills
Broad knowledge of the health care delivery system including an understanding of health care costs drivers
Excellent verbal and written communication skills including individual and/or group education/training
Experience working with the healthcare needs of diverse populations and understanding the importance of cultural competency in addressing targeted populations
Self-directed; self-starter; ability to work successfully with indirect supervision and moderate autonomy
Excellent organizational, time management and project management skills
Ability to work in a fast paced, high visibility, high performing team environment that requires flexibility
Ability to travel locally and work flexible hours in a practice or facility-based settings
Ability to communicate effectively in more than one language, preferred
Experience working directly with physicians in provider practice settings, members in a home environment or hospital discharge processes

Complex General Manager Hotel Diva & Union Square Resume Examples & Samples

In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
Oversee and assist in the Highgate Hotel budget process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Luxury and Boutique Hotel experience required
Maintain high standards of personal appearance and grooming, which include wearing nametags

Complex Manager Resume Examples & Samples

Manage all Complex staff including administrative, operation and Ensure staff engagement by communicating performance goals and results, developing growth opportunities. Ability and wide discretion to develop culture that promotes quality, high performance, compliance and personal recognition
Work with Regional Vice President to develop the overall strategy for the Complex to meet growth targets
Develop and recommend annual plan and budget for Manage expenses to stay within budget
Engage in activities necessary to execute annual Ensure Complex goals are met by monitoring the productivity (financial, sales, KPIs, and activity reports) data and various other sources of information
Develop and implement strategies that will drive the Complex activities toward meeting objectives
Evaluate processes and procedures to determine methods to improve efficiency in operational activities
Recruit or lead recruiting/procurement staff in developing strategies for sourcing, selecting, procuring, and licensing new Oversee the Complex specific recruitment strategies that will include job posting optimization, marketing channel development, digital and non-digital recruiting marketing, college recruiting, and local networking. Evaluate the effectiveness of various sources to determine the best use of recruiting assets, using quantitative and qualitative measures
Work closely with FAD OSJ to support the firm’s multifaceted supervisory platform by

Enhanced Complex Case Manager Resume Examples & Samples

Conduct member-facing clinical assessments that address the health and wellness needs of the members with the highest risk scores using a broad set of clinical and motivational interviewing skills with the goal of impacting members’ self-management skills and positive behavior changes which will ultimately positively impact member satisfaction and care costs
Serve as a subject matter expert to both internal and external sources (e.g. members, providers, regulatory agencies, UM and policy) to provide education, consultation, and training
Serve as a resource to guide, mentor, and counsel others in regard to understanding the drivers of health care costs to improve member outcomes related to Plan benefits and resources
Collaborate, coordinate, and communicate with the member’s treating provider(s) in more complex clinical situations requiring clinical and psychosocial intervention
Develop and implement case-or condition-specific plans of care and/or intervention plans, as needed, that can become a part of the member’s medical record to establish short and long-term goals
Establish a plan for regular contact (face-to-face as often as possible) with each member and/or provider to monitor progress toward goals, provide additional education and evaluate the need for modification or change in the plan of care
5 - 7 years of Case Management Experience
5 - 7 years of Clinical Practice Experience
5 - 7 years of Disease/Condition Management Experience
Self Starter
Health Education
Healthcare Industry
Friendly Personality

Complex General Manager Resume Examples & Samples

Attend pre-opening construction meetings
Complete all tasks on pre-opening timeline/development tool through brand in timely fashion
Represent company to local businesses, colleges, government, and other business segments during pre and post open
Ensure excellence in guest service while overseeing all Sales & Marketing, Food & Beverage, Front Office, Guest Services, Housekeeping and Engineering functions
Requires the performance of technical and administrative duties including writing and reviewing reports (Profit and Loss statements/critiques, yield management, capital planning, payroll, etc.)
Regular ongoing monitoring of staff to ensure the adherence to established policies and procedures; delegation of duties; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
Leads the property in generation of revenue through sales and marketing efforts at the property level, participating in revenue management calls, sales calls and site visits in a revenue leadership role
Reviews financial reports and statements to understand property’s performance versus budget and expenses
Works to determine areas of concern and develops strategies to improve performance
Conduct monthly reward and recognition meeting celebrating goal and associate achievements
Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service
Ensures property is a safe and secure facility for guests and associates
Previous experience as Complex General Manager of a like brand highly valued
Strong F&B background with a focus in banquets
Demonstrated passion and sense of urgency in the achievement of results
Willingness and ability to train and develop future leaders
Strong budgetary, projections and cost control skills
Strong customer service orientation and skills
Must be self-motivated and results oriented

Complex Case Manager Resume Examples & Samples

Conducts a comprehensive assessment for each assigned case as defined in SWHPCM policies and procedure, accreditation standards, state and federal law
Employs clinical knowledge, critical thinking, decision-making and problem-solving skills to develop a holistic customized goal-orientated case management plan of care for moderately complex cases. Identifies and resolves barriers to adherence to the CM plan of care
Coordinates services necessary to implement to the CM plan of care. Utilizes available benefits and resources judiciously to achieve quality and cost effective outcomes
At appropriate intervals, monitors member's progress toward goals, effectiveness of CM plan of care, member satisfaction. Revises plan and priority level of member as appropriate
Promptly closes cases and ensures prompt closure by team according to SWHP case closure criteria. Transitions member to most appropriate continuum of care setting/program. Evaluates impact of CM interventions on the achievement of goals. Completes required reports
Intermediate to advanced skills in SWHP CM software, automated systems, or other applicable technologies. Proficient in navigation and research of systems. Serves as resources for team. Able to function as super user for system enhancements and projects
Has acquired comprehensive knowledge and applies case management principles, SWHP policies and procedures, SWHP CM policies and procedures. Services as resource for assigned team
Seeks out and participates in continuing education offerings to maintain current knowledge and in case management trends and best practices
Has established a thorough knowledge of product lines, contracts, networks, internal and external resources, etc. Services as team resources
Familiar with SWHP case management programs. Guides and transitions the member to the appropriate SWHP continuum of care program(s)
Bachelor's degree (e.g. BA, BS, BSN, BSW) preferred
CCM Certification or equivalent preferred
More than seven years experience preferred
Clinical experience in medical/surgical practice areas and one to two years CM II level case management required
Critical care experience and CM III level health plan chronic care/case management experience preferred
Excellent interpersonal, verbal and written communication, analytical, and organizational skills required
Proficiency in PC and automated systems required
Advance PC and automated systems preferred
Maintains professionalism and objectivity in member and family interactions
Practices solely within the scope of state licensure and level of education and training
Self-starter and able to work independently with minimal supervision or equally well within a team environment. Able to effectively lead a team
5 Years Experience Required

Complex Case Manager Resume Examples & Samples

Maintain oversight over specified panel of members by performing ongoing assessment of members’ health management needs, identifying the right clinical interventions to address member needs and/or triaging members to appropriate resources for additional support
For assigned case load, create care plans to address members’ identified needs, remove barriers to care, identify resources, and conduct a number of other activities to help improve the health outcomes of members; care plans include both long and short term goals and plan of regular contacts for re-assessment
Ensure targeted percentage of patient goal achievement (i.e., realization of member care plan), and other patient outcomes, as applicable, are achieved
Ensure all activities are documented and conducted in compliance with applicable business process requirements, regulatory requirements and accreditation standards
Maintain current knowledge and adheres to applicable CMS, state, local, and regulatory agency requirements and applicable standards of practice for case management including those published by CMSA and/or ACMA, as required by the organization
Broad knowledge of disease processes
Proficiency in MS Excel and strong analytic skills with ability to interpret, evaluate and act on clinical and financial data, including analysis of statistical data
Excellent interpersonal/ consensus building skills as well as the ability to work with a variety of internal and external colleagues from all levels of an organization
Demonstrated ability to handle multiple priorities in a fast paced environment. Excellent organizational, time management and project management skills
Self-directed; self-starter, ability to work successfully with indirect supervision and moderate autonomy

North Complex Assistant Manager Resume Examples & Samples

Learn all brand standards
Ensure a smooth transition from night to day shift
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
Effectively manage the restaurant in the absence of the Restaurant Manager
Manage operations with passion, integrity, and knowledge while promoting the culture and values of Aramark
Implement new company policies and procedures by developing plans and instructing staff
Provide direction to shift leaders, and staff to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Solicit guest feedback to understand the needs and wants of customers
Train and coach staff on guest services principles and practices
Monitor and maintain the Micros POS System
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
1 year experience preferred
Able to work night shift
Minimum experience in food service supervisory position preferred
Ability to manage time and people in accordance to the location manager’s request
High School diploma/GED