Conference & Banqueting Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the conference & banqueting job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Schneider

Larissa

Schneider

4200 Lehner Place

Houston

+1 (555) 806 5990

4200 Lehner Place

Houston

Phone

p +1 (555) 806 5990

Experience Experience

Detroit, MI

Conference & Banqueting Assistant Manager

Detroit, MI

Bahringer, Borer and Grimes

Detroit, MI

Conference & Banqueting Assistant Manager

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews ESS and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
Empowers associates to provide excellent customer service
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Monitors attendance of associates and conducts return to work interviews and absence meetings where necessary

Boston, MA

Casual Conference & Banqueting Associate

Boston, MA

Lind-Streich

Boston, MA

Casual Conference & Banqueting Associate

Adhering to all division and local standard policies and procedures
Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction
Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins
Maintaining a positive attitude toward the hotel and job being performed
Reporting to work on time (as scheduled) and in proper uniform/attire
Attend pre-function briefing and shift briefing everyday
Follow timing procedures for setting each course

present

Boston, MA

Assistant Conference & Banqueting Manager

Boston, MA

Cormier, Bogan and McClure

present

Boston, MA

Assistant Conference & Banqueting Manager

present

Performs other related tasks as assigned by management
Strives to improve service performance
To on daily bases manage the conference billing process along with the C&B Manager through the Fidelio system
Participates in the development and implementation of corrective action plans
To assist in the service of food and beverage
To support and present monthly to all associates within the team details on the BDRC scores along with the C&B Manager
To monitor staffing levels daily in line with rota and business list and communicate findings to line manager

Education Education

Bachelor’s Degree in Hospitality

Kaplan University

Bachelor’s Degree in Hospitality

Skills Skills

Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Strong knowledge of hotel/leisure/service sector
Good eye for Detail
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Strong Communication skills (verbal, listening, writing)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Good level of English essential
Mathematics - Using mathematics to solve problems

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Conference & Banqueting Bartender Resume Examples & Samples

Previous experience working within a Beverage or similar environment preferred
Skills and Knowledge
Able to within a team
Education or Certification
Good level of English essential

Conference & Banqueting Server Resume Examples & Samples

Assist guests regarding menu items in an informative and helpful way
Serve all food and beverage items for assigned banquet meetings
Have full knowledge of beverage lists
Have full knowledge of all menu items being served
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage

Franchised Conference & Banqueting Supervisor Resume Examples & Samples

Educated to GCSE level or equivalent
At least 2 years in F&B or C&B
Ideally some branded hotel experience
Demonstrable customer service excellence
High level of interpersonal and coaching skills
Implementing the current Health and Safety legislation in the workplace

Conference & Banqueting Supervisor Resume Examples & Samples

To have a good rapport with customers
Able to work under pressure and work well in a team environment
Be working with a team of people to help and assist customers during and after their conference stay
Be responsible for the set up of the rooms and Av equipment where necessary, work closely with the C&B Supervisors/Manager to deliver an extraordinary service to the guest in a friendly and comfortable atmosphere
To have a high level of cleanliness and presentation
Able to deliver the best customer service in a friendly and courteous manner
To work within a team of dedicated food and beverage personnel
Have a good level of spoken English
To ideally have a basic knowledge of the MICROS system and IT equipment

Conference & Banqueting Host-hilton Edinburgh Grosvenor Resume Examples & Samples

Await the arrival of delegates in the Lobby
Confirm event details for the day
Coordinate seating for delegates

Conference & Banqueting Assistant Resume Examples & Samples

Ensure the Conference and Banqueting areas are kept clean and tidy
Conference and Banquet department and/or industry experience
Previous experience of silver service

Conference & Banqueting Supervisor Resume Examples & Samples

Control, effectively, the flow of customers and the interactions between the front- and back-of-house throughout service
Ability to demonstrate delegation skills
High interpersonal skills
Fluent Polish
At least intermediate English

Conference & Banqueting Operations Porter Resume Examples & Samples

Positive attitude
Successfully completed vocational training in the hospitality industry
Numerous landmark hotels around the world
Offering world-class spas
Gorgeous golfing destinations

Conference & Banqueting Operations Supervisor Resume Examples & Samples

Supervise Conference & Banqueting operations
Able to work in all areas of Conference & Banqueting including Bar, Restaurant, and Room Service
Assist Food & Beverage with achieving financial targets
Assist C&B Manager with training and developing the team
Experience in supervising and/or delegation
Willingness to develop team members and self

Conference & Banqueting Night Set-up Porter Resume Examples & Samples

Excellent approach to customer service
Ability to work alone and as part of a team
Strong organisational & communication skills
To adhere to the hotel regulations and procedures
To report all equipment malfunctions and maintenance to the Head Porter

Conference & Banqueting Team Member Resume Examples & Samples

Set-up meeting and event rooms (tables, chairs and place settings) in accordance with hotel function requirements, ensuring the brand standards are maintained throughout
Clearing all rooms from that day and putting chairs and tables back in storage
Ensure the conference & banqueting areas are kept clean and tidy
Ability to work in all areas of the food and beverage departments
Prepare conference breaks and ensure refreshment breaks are served at the correct times
Work the banqueting bar if required during dinners and parties
Service during banquets
Possess a positive and Can Do attitude
The ability to work to tight deadlines and busy situations
Able to forward plan and find solutions
Have good communication skills
Be committed to delivering high levels of customer service
Take pride in their appearance
Have the ability to work on your own or in a team

Conference & Banqueting Service Waiter Resume Examples & Samples

Assist back of house team when requested
Manage the mis-en-place relating to Food and Beverage functions and special menus in a timely manner
Passion for delivering exceptional levels of guest service
Previous experience in hotel/leisure/retail sector

Conference & Banqueting Supervisor Resume Examples & Samples

Supervise Conferences, Events & Meetings operations
Communicate and delegate tasks to the team
Assist C&B management with achieving financial targets
Assist C&B management with training and development of team members
Previous C&B/C&E supervisory experience

Conference & Banqueting Associate Resume Examples & Samples

Previous experience in a similar operation (preferred but not essential)
Strong Communication skills (verbal, listening)
High Standard of personal hygiene and appearance
Flexible hours in line with the business needs
Must be Customer focused.Fluent in English
Set up of conference rooms as per function sheet and company standards
To ensure refreshments are served at the times requested
Ensure conference equipment is kept in good working order and stored correctly and safely
Customer liaison handling requests and complaints
To ensure the cleanliness of conference areas, kitchen and store rooms
To ensure you acquire a full working knowledge of the hotel and its facilities
Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures

Conference & Banqueting Supervisor Resume Examples & Samples

Food and Beverage experience
Hotel experience essential
Previous experience working within a similar environment preferred
Previous Supervisory experience essential
Well spoken and presented - Strong Communication skills (verbal, listening, writing)
Strong Time Management, Good organisational skills and works well under pressure
Excellent Customer Service Skills with Ability to deal with complex Customer Requests
Positive Outlook and Attitude
Innovative, Pro-active and reliable
Basic IT Skills essential
Knowledge of AV equipment preferred, but not essential - training will be provided

Assistant Conference & Banqueting Manager Resume Examples & Samples

Previous experience working within a Conference & Banqueting outlet or similar environment preferred
Good eye for Detail
Able to motivate and work within a team environment
To welcome and greet conference organizers and confirm details on business list, communicating changes to relevant departments
In the absence of the C&B Manager to meet daily at the hotel 10.30 meeting to discuss the days business
To monitor the operating standards of the department and implement changes where necessary
To ensure all BDRC conference audit points are being achieved on a daily basis by implementation of processes to support
To support and present monthly to all associates within the team details on the BDRC scores along with the C&B Manager
To on daily bases manage the conference billing process along with the C&B Manager through the Fidelio system
To assist the Conference and Banqueting Manager with the daily operations of the department, supervising and directing conference & banqueting porters as required
To liaise and communicate with other departments customers’ requirements
To be knowledgeable of conference and banqueting business on a daily basis, ensuring all guests’ requirements are met on time, to also be aware of repeat business and implement process to support an increase of this
To monitor staffing levels daily in line with rota and business list and communicate findings to line manager
To supervise and assist in the preparation of function suites, in accordance with operating standard and function list specification
To supervise and assist in the breakdown of function rooms in accordance with operating standard
To check all audio and visual equipment is working and is in a good state of repair
To clear down function suites and return equipment to storage areas
To prepare mis-en-place before function service
To assist in the service of food and beverage
To supply the highest level of customer care and service at all times
To communicate special business requirements to Conference Porters
To ensure all staff are dressed according to departmental standards
To have knowledge of the hotel’s facilities
To carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction
To ensure the department fully adheres to all brand standards and SOP’s at all times

Conference & Banqueting Assistant Manager Resume Examples & Samples

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Mathematics - Using mathematics to solve problems
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Manages departmental inventories and assets including par levels and maintenance of equipment
Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Schedules banquet service staff to forecast and service standards, while maximizing profits
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.)
Sets a positive example for guest relations
Ensures associates understand expectations and parameters
Observes service behaviours of associates and provides feedback to individuals
Strives to improve service performance
Participates in the development and implementation of corrective action plans
Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental)
Leads shifts and actively participates in the servicing of events

Conference & Banqueting Set-up Porter Resume Examples & Samples

Flexibility toward shift patterns as role will also involve night shifts
Working hours are dependent on levels of business
Be responsive to the customers and business needs and adapt to their fluctuations

Casual Conference & Banqueting Associate Resume Examples & Samples

Previous experience working within a hospitality related job
Adhering to all division and local standard policies and procedures
Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction
Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins
Maintaining a positive attitude toward the hotel and job being performed
Reporting to work on time (as scheduled) and in proper uniform/attire
Attend pre-function briefing and shift briefing everyday
Be able to read a BEO and know how to complete a setup based on the information contained therein
Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly
Assist supervisor or Banqueting manager in setting up buffet and other special food services tables/stations
Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served
Follow timing procedures for setting each course
Greet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage
Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the supervisors or Banqueting Manager as appropriate
Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures
Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc
Follow all guest check and money-handling procedures when serving a la carte beverage orders
Always notify the supervisor or Banqueting Manager before leaving the floor or banquet service area
Notify supervisors (or banquet manager) of any needed repairs on the equipment you use
Report all guest/associate accidents immediately to the most easily accessible manager
Follow all local/division energy conservation and accident/loss prevention guidelines
Perform any other duties as assigned by supervisor or a manager
Read and sign: Beverage Personnel Conditional Work Agreement and Cash Handling

Conference & Banqueting Internship Resume Examples & Samples

To supervise all members of staff to ensure a quality experience is given to all who use in the hotel
To train/ induct all new and current members of staff and maintain turnover targets for the dept
To maintain a safe working environment following all Health, Safety and Hygiene legislation and ensure pass marks are achieved for all relevant audits
To develop the area by introducing new service techniques to achieve a more efficient style of service
To be aware of all financial targets and to ensure that all costs are controlled to a minimum
To maintain and ensure the security of the company’s assets at all times
To actively promote up selling opportunities to ensure maximum revenue possible
To maintain GSS/BDRC targets within the dept
To ensure all customers’ expectations are met [both internal and external] as a priority
To implement and maintain systems to ensure all Marriott Brand Standards are met at all times and to perform internal brand standard audits on a regular basis
To ensure all liquor controls are in place and co ordinate weekly key lines and monthly stock takes
To ensure daily stock takes and ordering procedure is adhered to inline with hotel policy
To ensure the bars and subsequent areas are clean and organized to Marriott Brand Standard

Conference & Banqueting Bar Manager Resume Examples & Samples

Manage Conference and Banqueting operations in the Bar
Evaluate guest satisfaction levels with a focus on continuous improvement
Exceptional leadership skills to create a winning team
Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

Junior Assistant Conference & Banqueting Services Manager Resume Examples & Samples

Conduct Conference & Banqueting operations – all types of events
Plan, organise and control daily operations. Personally check on all details of major functions directly with client and ensure that all information is distributed accordingly to all operating departments
Ensures the highest quality of customer service in both BQT and Business Center at all times
Monitors customer service provided by all BQT and BC TMs. Ensure all staff is scheduled as required by the business
Continuously monitor all ongoing functions to ensure that all requests are met on time and to the highest guest satisfaction. This care is given to all clients regardless of the size of the meeting and actions are taken immediately to ensure possible improvements
Personally delivers friendly and high quality customer service to all clients
High awareness of client expectations and market trends
Ensure that high scores are shown in all areas of customer feedback and follow on pointed out issues
Control costs, while ensuring that all revenue is correctly posted. Control casual staff costs and ordering to be adjusted to the business
Cooperate with C&B Manager in purchasing of new items and ensure that all equipment is used properly to decrease possible damage and to decrease costs
Ensure correct information is inputted into function sheets and also correct billing of all functions. Ensure that all financial procedures are followed as described by the financial controller. Ensure compliance of brand standards
Ensures positive working environment including proper motivation, task delegation and also disciplining of TMs
Assist C&B Manager with annual and mid-year PDR with team members
Cooperate with C&B Manager on training plans and on meeting the training needs of team members
C&B experience minimum 2 years (Supervisor or similar position) in planning and conducting events over 400pax
Commitment to delivering the highest level of customer service and exceptional experience
Positive attitude with strong willingness to self-development
People-person with strong drive for achieving goals
Ability to solve conflicts

Conference & Banqueting Logistics Manager Resume Examples & Samples

Manage all Conference and Banqueting logistics
Arrange and manage room set ups (floor planning)
Manage the Logistics Team (around 12 members) when it comes to payroll, recruitment and daily operations
Ensure Health and Safety compliance
Making sure stocks are up to date
Ensure the needs of the client are exceeded and the collaboration with the operational team is smooth and successful in order to exceed both for the hotel and individual development
Strong knowledge of logistics management
Record of success in logistics, specifically the ability to coordinate a large team, budgeting, managing high volume events
Logistics experience in a managerial position in hotel/Events Centre or similar
Exceptional organisational skills

Assistant Conference & Banqueting Manager Resume Examples & Samples

Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
Conducts monthly department meetings with associates
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
Monitors attendance of associates and conducts return to work interviews and absence meetings where necessary
Maintains and enforces established sanitation levels
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers associates to provide excellent customer service
Observes service behaviors of associates and provides feedback to individuals
Reviews comment cards and guest satisfaction results with associates
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews ESS and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
Interviews and hires associates with appropriate skills
Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartment)
Leads shifts and actively participates in the servicing of events.ER
Complies with Marriott International Hotels Limited Regional Office policies and procedures

Conference & Banqueting Porter Resume Examples & Samples

Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
Computer literate (Windows environment),
Fluent in English,
Positive,
Good interpersonal skills, guest oriented and service minded,
Team spirit,
Dynamic,
Copes well under pressure,
Strong sense of ethics,
Autonomous and sense of responsibility,
Welcomes guests and provides a high standard of service at the F&B point of sale,
Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,
Adapts appropriate Novotel service-oriented behaviours and attitudes,