Consulting Services Manager Resume Samples

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N Dietrich

Nicholaus

Dietrich

224 Walter Path

Dallas

+1 (555) 607 0987

224 Walter Path

Dallas

Phone

p +1 (555) 607 0987

Experience Experience

Phoenix, AZ

Consulting Services Manager

Phoenix, AZ

Reynolds Group

Phoenix, AZ

Consulting Services Manager

Provide HR Management and local Account Management team with feedback on employee morale/common issues or client information
Assist HR Director and local Account Managers with tasks and duties related to HR and Account goals
Encourage use of Ciber’s education programs. Develop and support employee career planning activities
Provide support to and facilitate engagement of local employees and subcontractor resources
Develop a schedule to ensure contact from CCM/Field Mgr or other Ciber acct team on at least monthly basis for all employees
Develop client/project specific retention programs / Coordinate events
Mentor and coach teammates in the performance of their consulting assignments

Houston, TX

M HIS Consulting Services Manager

Houston, TX

Schmeler-Vandervort

Houston, TX

M HIS Consulting Services Manager

Assume responsibility/overall Management oversight, for engagements that are typically medium to large scale Systems with the risk confined to the project and high business impact
Assist Consulting Services in obtaining set revenue goals
Management and growth of team members, medical record coding, documentation, compliance and DRG Project Management for I-10 services
Providing education on coding, documentation, compliance and working with related 3M products and consulting service delivery, as well as specialty programs related to individual areas of expertise
May manage workforce vendors and contracts
Assume responsibility/overall management oversight for engagements that are typically medium to large scale systems with the risk confined to the project and high business impact
Management and growth of team members, medical record coding, documentation, compliance and DRG project management for I-10 services

present

San Francisco, CA

Professional & Consulting Services Manager

San Francisco, CA

Franecki-Cruickshank

present

San Francisco, CA

Professional & Consulting Services Manager

present

Build, develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives
Determine key projects / activities and provide management bandwidth within the organization
Responsible for ensuring business objectives and budget are met, whilst driving up service and execution performance and quality
Managing Director, Digita/Accounting Firms software EME
Ensure that tactical decisions / solutions account for and influence broader strategic direction
Professional Services staff
Customer Support Director

Education Education

Bachelor’s Degree in Fields Such

North Carolina State University

Bachelor’s Degree in Fields Such

Skills Skills

Aptitude for reengineering processes, tools and role(s) to improve organizational scalability, efficiency and quality
Strong prioritization skills, able to manage activities based on business impact
Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
Strong communication and presentation skills
Knowledge of and experience with key consulting metrics including utilization, margin, etc
Demonstrated ability to lead and influence others to achieve desired results
Ability to communicate to C-level executives both internally and externally
Excellent communication skills and effective networking with a broad base of internal and external constituents
Revenue Cycle product / service knowledge; familiarity with athenaCollector or desire to learn
Amaze & Attract: Accountable for all aspects related to employee care such as talent management and delivery improvement for a team of 8-15 consultants

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Manager, GMS Mobility Consulting Services Resume Examples & Samples

Manage client expectations and delivery of services to expatriate employees of corporate clients
Manage service delivery utilizing KPMG technology tools and according to standards established by service level agreement proposals/business opportunities
Develop and review tax equalization and international assignment policies
Review compensation balance sheets, assignment cost projections, assignment agreements, and equalizations
Deliver tax technical training related to expatriate employees
Conduct client specific global mobility training for staff
Five years of experience in international Human Resources or international assignment compensation and payroll; experience conducting pre-departure orientation and repatriation meetings with clients
Bachelor’s degree from an accredited college/university
CPA or JD/LLM, Enrolled Agent, CPP or PHR, SPHR, GPHR or GMS, SGMS or Worldwide ERC (Please note that any candidate hired by KPMG into this position that doesn’t currently possess one of the aforementioned credentials/designations will be required to secure one within one year from the commencement of employment)
Ability to supervise and mentor staff

WM Advisory Consulting Services Senior Product Manager Resume Examples & Samples

Strong financial planning experience required
FINRA Series 7, 63, Life & Health (insurance)
Demonstrated understanding of planning process and industry planning tools
Ability to develop content/education material for client use on financial planning related topics
Ability to proactively reach out to existing users of the software, review plans, assist with plan development, consult on plan presentation, help advisors in all aspects of planning (input, prepare advisor for presentation and annual reviews)
Market to non-users of financial planning. Use leading practices, develop job aids and provide training to motivate and encourage all advisors to lead with planning. Look for best practices and share with the team
Demonstrated ability to integrate product into planning process, supporting sales
Demonstrated management, leadership and interpersonal skills
Thorough knowledge of competitive market, operations, and various product and services within assigned area
Well-developed oral and written communication skills
Strong financial and competitive analysis as well as PC skills
Background in CRM support a plus
Microsoft tools experience needed ( Excel, Word, PPT)
Experience with webinars a plus (WebEx, GoToMeeting, etc)
Strong presentation skills a plus (over the phone or in group meetings)
Comfort in speak over the phone to clients to assist financial professionals with plan delivery
Certified Financial Planner ™

Consulting Services Manager Resume Examples & Samples

Seeking someone with professional services/consulting services exp as a manager managing a team of Oracle DBA folks
Location - remote from home
Travel - up to 30%
Amaze & Attract: Accountable for all aspects related to employee care such as talent management and delivery improvement for a team of 8-15 consultants
Enable Customer Greatness: Collaborate with consulting teams to ensure client and Ellucian project expectations are exceeded. Identify and remediate issues that impede enabling customer greatness
Amaze and Attract: Oversee work to scope services in collaboration with sales support teams and client partners to address client’s needs while driving healthy Professional Services’ economics
Mindful Momentum: Continuously improve the client experience by ensuring development, use and maintenance of services artifacts that exceed client expectations
Grow Together: Join together with Product Management, Research & Development, Sales, Marketing and Professional Services to ensure consulting team is ready to support rapidly evolving technologies. Proactively monitor resources for appropriate supply and demand allocation. Success will be measured by client satisfaction and financial metrics
Own Our Destiny: Consult with clients to drive performance improvement. Approximately 40% of time will be spent consulting in the areas such as project planning, functional or technical consulting
Client Management experience (3+ years)
People Management (3+ years)
Product experience, including consulting experience as a Database Administrator, Technical Architect, or Installation Technologist
Product Knowledge of Oracle, and Oracle technologies such as WebLogic, Real Application Clusters, Transparent Data Encryption, 12c, and deployment architectures
Knowledge of and experience with key consulting metrics including utilization, margin, etc
Ability to communicate to C-level executives both internally and externally
Experience and/or understanding of the financial aspects of running a consulting practice; enabling delivery readiness, problem solving and root cause analysis
Experience developing and mentoring consultants
Strong prioritization skills, able to manage activities based on business impact
Support and demonstration of Ellucian values
Ability to travel as needed

Manager, Actuarial Consulting Services Resume Examples & Samples

Apply knowledge of mathematics, probability, statistics, principles of finance and business to calculate financial outcomes
Negotiate capitation rates with State agencies
Oversee health plan experience, identify trends and recommend improvements
Research and identify new business opportunities
Work with Health Plans to ensure soundness of capitation rates
Work with State agencies to assess impact of program/policy changes
Oversee the financial and actuarial analysis of staff
Fellow or Associate of the Society of Actuaries
Member of American Academy of Actuaries
Minimum of five years actuarial experience in health care or closely related industry
Experience in the financial analysis of health care provider contracts preferred
Medicare and/or Medicaid actuarial experience preferred
OR, any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
Excellent interpersonal, verbal, written and presentation communication skills
Strong technical, analytical and programming skills including proficiency in MS Excel, Access, SAS
Knowledge of actuarial principles including but not limited to rate-setting and rate review, actuarial soundness, pricing, trends, and forecasts
Ability to work independently, as well as work collaboratively with areas including Sales, Finance, Legal, Provider Network Management, Medical Management and other internal and external partners

Remote Consulting Services Manager Resume Examples & Samples

Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure
Vertical industry sales and delivery experience of contemporary services and solutions
International sales and delivery experience
Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
Advanced degrees in engineering and/or business
Ability to travel up to 50% domestic and international
5+ years change management and/or project management
Previous experience in leading large and diverse organizations
Strong track record of building productive and successful IT support teams and developing talent
Success delivering customer facing IT support services in a high-growth environment, and solving ambiguous customer-focused problems
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and opinions

Manager, Actuarial Consulting Services Resume Examples & Samples

Apply knowledge of mathematics, probability, statistics, principles of finance and business for pricing and modeling of new Medicare Advantage products
Support the Medicare Advantage bid process
Conduct product experience studies
Perform product budgeting and forecasting
Knowledge of actuarial modeling including rating, and budgeting. IBNR knowledge a plus
Knowledge of regulatory requirements for Medicare and understanding of Medicare bid process
Strong technical, analytical and computer systems skills including proficiency in MS Excel and Access
Knowledge of actuarial principles including, but not limited to, rate-setting and rate review, actuarial soundness, pricing, trends, and forecasts

Consulting Services Manager Resume Examples & Samples

Ensure balanced customer billable utilization amongst all consultants managed in North America (NA) and Latin America (LA)
Ensure that crit-sit, support, sales and offering utilization is also shared fairly
Assist geo sales with pipeline, signings, revenue growth, and profit requirements. Be able to explain PS and “wow” customers
Manage positive NA/LA growth within the WW PS team
Map team growth (capacity) to geo owned revenue growth (sales)
Manage customer sat survey program for the department. Manage to high customer sat and repeat customer signings
Create and introduce global engagement portfolio material to meet our local market needs. Assist hardware sales with services aimed at strategic Lenovo products
At least 5 years of direct management of consultants/personnel in services and/or consulting
Must already know and understand the consulting services (not managed services) business
Experience in an IT environment
Experience with data center industry is highly preferred

Consulting Services Manager Resume Examples & Samples

Provide support to and facilitate engagement of local employees and subcontractor resources
Contact or meet in person (dependent on location) all new employees working at local accounts within first week – follow up on Onboarding, review any client specific orientation materials
Perform customer service functions by answering employee requests and questions –
Promote use of Employee Questions/Benefits Line and Company Intranet for routine questions
Develop a schedule to ensure contact from CCM/Field Mgr or other Ciber acct team on at least monthly basis for all employees
Assist HR Director and local Account Managers with tasks and duties related to HR and Account goals
Desire to learn how to develop and execute employee recognition programs

Consulting Team Manager, Premier Services Resume Examples & Samples

Driving exceptional customer success through sustained product adoption and alignment with the inbound methodologies
Coaching and developing a team of both new and experienced consultants responsible for delivering high-value marketing and business strategies
Managing operations on behalf of your team including recruiting, training, bandwidth planning, revenue forecasting, sales enablement and customer feedback
Collaborating with Pro Services leadership on the greater vision and strategy for the Premier program to help drive significant year-over-year growth of the associated programs
Partnering cross-functionally with leadership in Services, Sales, Finance and Operations to support the growth of the program
Analyzing customer and team performance data to make informed decisions about operational and procedural changes
Maintaining close alignment with your counterparts across the Services team to promote team culture and a serve as the voice of the customer
2+ years in marketing or business consulting roles (or equivalent experience)
2+ years experience managing and developing a team of customer-facing staff
1+ years experience handling customer escalations
A deep understanding of marketing and sales best practices
Ability to adapt quickly to new software and constantly changing business requirements
Identify and implement new programs that drive customer success
Proven track-record of cross-functional alignment across departments
Ability to use data to analyze results and make data-driven decisions

M HIS Consulting Services Manager Resume Examples & Samples

Bachelor’s degree or higher in Health Information Manager, Nursing, or other healthcare clinical background from an accredited university
RHIA, RHIT or RN certification
Minimum of six (6) years of consulting experience
Minimum of three (3) years of supervisory or management experience
Master's degree in HIM, Nursing, or other healthcare clinical background from an accredited university
Proven ability to maintain superior customer and employee relations in a fast-paced environment
Proven ability to work independently and produce excellent results

Manager Financial Services Industry Group Consulting Department Resume Examples & Samples

Developing and owning project recommendations and documents within challenging consulting projects for major Russian and multinational banks
Leading projects with personal responsibility for a final result or playing a role of Subject Matter Expert
Delivering strategy and operational transformation projects – ranging from long term business strategy advisory projects through performance improvement and cost reduction

Consulting Services Manager Resume Examples & Samples

Manage the delivery of consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)
Build effective relationships with clients, stakeholders, peers, direct reports and athenistas across various levels and departments
Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagements
25% Project & Administrative
Support internal departments in selling consulting services including scoping, proposing and presenting engagements to clients
Support the ongoing refinement of a suite of fee-for-service consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategies
Mentor and coach teammates in the performance of their consulting assignments
Bachelor of Arts / Science degree required
5-8 years of professional experience leading project teams and/or managing employees
Practice administrator/manager and/or consulting experience preferred
Demonstrated project management skills including project plan development
Excellent communication skills and effective networking with a broad base of internal and external constituents
Demonstrated ability to lead and influence others to achieve desired results
Aptitude for reengineering processes, tools and role(s) to improve organizational scalability, efficiency and quality

Manager Human Capital Advisory Services Group Consulting Department Resume Examples & Samples

Accountable for HR stream on the projects: HR process efficiency, HR Shared Service Centers, HR processes automation, Competencies & Grading etc
Accountable in HR surveys organization and analysis delivery, other analytics initiatives etc
Take a part in marketing activities: preparation of presentations, planning of the events
Coach, support and mentor team members in order to provide opportunities for career development
Consulting experience \ HR Shared Services Center \ large multi-national consumer company
Experience with HR Software, in particular SAP/SuccessFactors, Taleo, 1C, BOSS-Kadrovik etc
Experience of work in project solutions (ARIS, Visio, MS Project)

Analytic Consulting Services Senior Manager Resume Examples & Samples

Manage all analytic activities across assigned segment/business unit ensuring timeliness, accuracy, and consultative value of analytic output. Allocate resources effectively and efficiently to meet internal and external customer needs. Achieve and maintain high levels of employee engagement
Acquire and maintain leading-edge knowledge of PBM plan management strategies and solutions
Contribute to identifying opportunities to up-sell CVS Health products/solutions into assigned client based and also to developing innovative ways to show the value of products and solutions using data
Ability to work independently a high percentage of the time in a fast-paced environment and manage tight deadlines with appropriate level of delegation to team members

Analytic Consulting Services Manager Resume Examples & Samples

Develop relationships with decision-makers at key clients in the region and provide data-supported consultation to influence decisions
Possess knowledge of and ability to train team members in the areas of manipulating and analyzing data sets, utilizing forecasting techniques to estimate the impact of pharmacy plan changes, providing insights and information using data, communicating complex analytic findings in an easy to understand way, eliciting client action using supporting data, and responding to client business needs through ad-hoc analytics
Work with internal partners to facilitate and support development of analytic models and analytic solutions
Participate in client meetings as needed and requested. Travel to clients as needed either as an individual contributor or as part of coaching team members

Senior Consulting Services Manager Resume Examples & Samples

75% Consulting
Manage the delivery of our most complex consulting engagements and support the delivery of standard consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)
Supervise, mentor, and coach delivery teams in the performance of consulting assignments
Ensure effective engagement resource management, including time management, time tracking, and timely and accurate billing
Design and develop processes and tools for use in delivery of consulting services
Provide leadership to the ongoing refinement of a suite of fee-for-service consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategies
Support other internal departments in promotion and selling of consulting services including engagement scoping and proposal development/delivery
Bachelor of Arts / Science degree required; Masters degree preferred
7-10 years professional experience leading project delivery and/or project teams
Revenue Cycle product / service knowledge; familiarity with athenaCollector or desire to learn
Demonstrated consulting skills including workflow mapping, redesign, and/or reengineering
Excellent project management and business process analysis skills
Demonstrated analytical and problem solving skills including data mining and analysis
Demonstrated communication skills and effective networking with a broad base of internal and external constituents
Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
Ability to influence and manage large scale process change within a department and with cross-functional teams
Aptitude for reengineering processes and tools to improve organizational scalability, efficiency, and quality
Travel 60% - 80% nationwide; up to 90% at times

Consulting Services Manager Resume Examples & Samples

location - will work remote from home will need to come to office in Reston, VA 1-2x a month. Client site travel anywhere in US up to 25%
MUST be located in Eastern or Midwest region (EST/CST folks only)
type - f/t salaried PLUS annual bonus
seeking someone with professional services experience & someone who has managed a team of Oracle DBA folks
Ability to travel as needed (1-2x a month to Ellucian Reston, VA office - up to 25% to US client locations. This role MAY require international travel at some point later

Engineering & Consulting Services Manager Resume Examples & Samples

Creating, leading and driving vision and strategy
Developing and aligning the organizational structure
Implementing effective training, process control and support
Building and managing consultancy teams in strategic geographical locations
Developing the 3Q Flow and Measurement Technical business to permit growth and profit
Exceeding agreed performance objectives and metrics
University engineering degree in related to measurement (mechanical, electronic)
Chartered or Professional Engineer with a recognized institution or state
Measurement custody transfer and allocation experience is essential
20 years plus project management experience, knowledge of industry and contracts
Minimum 15 years’ experience in the Regulation of Measurement in the oil & gas industry and development of technical standards and/or guidelines

Regional Consulting Services Operations Manager Resume Examples & Samples

Establish, coordinate & lead the execution of regional financial policies including: contract administration, revenue recognition, receivable management and purchase orders
Establish, coordinate & lead consulting monthly and quarterly business reviews
Establish, coordinate & lead the execution of resource management planning to drive towards utilization targets
Establish, coordinate & lead the execution of the subcontractor process
Manage business risk during contract review/approval process, working with the regional Consulting Leaders, Services Sales Managers and Risk Management team for consulting opportunities and with Legal and RevRec as necessary
Establish, coordinate & lead the monthly revenue, bookings forecast and eventually cost forecast, in conjunction with Regional Services Finance
Provide insight and ideas from an operational perspective to help support the growth and profitability of the Consulting Services
Partner with cross functional business leaders (e.g. Finance, Sales, HR, IT, Education, Support, etc.) center to identify opportunities for services process improvement, facilitate successful implementation of new programs and process and foster continual process improvement
5+ years’ experience in Consulting Business and/or Operations role within a systems integrator or large software services organization
LI-PRI *LI-SB

Professional & Consulting Services Manager Resume Examples & Samples

Responsible for ensuring business objectives and budget are met, whilst driving up service and execution performance and quality
Responsible for service performance, and ongoing (measurable) improvements and efficiencies
Build, develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives
Provide senior management engagement into associated customer segments and product teams to ensure transparency, buy-in and help to identify and address areas of concern
Ensure that tactical decisions / solutions account for and influence broader strategic direction
Ensure client documentation, and appropriate manuals, processes and procedures are updated regularly
Ensure operational requirements, standards and best practices are factored into plans
Lead/contribute to ongoing refinement and development of operational requirements and standards, and champion adoption of industry best practices as required
Determine key projects / activities and provide management bandwidth within the organization
Build and maintain effective relationships with internal and external customers
Interface with third parties
Track record in the establishment of robust systems & processes for professional services and all aspects of post sale, including client training, data migration, year 1 experience & consulting
Experience in senior professional services management position
Extensive experience in delivering complex technology solutions
Large scale operations, technical support or program management experience
Proven experience in building, developing and leading high performance teams
Superior ability to engage and influence stakeholders
Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
Excellent knowledge and understanding of the financial information industry and associated technologies
Accustomed to working under pressure in a demanding environment
Independent worker with superior time management and escalation skills
Expert level knowledge of assigned technologies and products
Expert knowledge in key areas of responsibility e.g. operating systems, networking technologies, security standards
Experience with remote access tools and methods e.g. WebEx
Excellent problem management, troubleshooting and analytical skills
Thorough knowledge of internal systems and processes

M HIS Consulting Services Manager Resume Examples & Samples

Assume responsibility/overall management oversight for engagements that are typically medium to large scale systems with the risk confined to the project and high business impact
Assist Consulting Services in obtaining set revenue goals
Management and growth of team members, medical record coding, documentation, compliance and DRG project management for I-10 services
Provides direct supervision to assigned employees through leadership, coaching, training and development, allocating work assignments, review of progress in achieving objectives, managing employee compensation, performance appraisals, diversity, disability, all relevant employee data, etc. Understands and enforces corporate/location policies and procedures. Takes appropriate action to address policy violations
Providing education on coding, documentation, compliance and working with related 3M products and consulting service delivery as well as specialty programs related to individual areas of expertise
RHIA, RHIT or RN Certification
Ability to travel up to 75% of the time
Bachelor’s or Master's degree in HIM, Nursing, or other healthcare clinical background from an accredited university