Coo-operations Resume Samples

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M Harris

Marcos

Harris

378 Quinn Dale

New York

+1 (555) 245 5027

378 Quinn Dale

New York

Phone

p +1 (555) 245 5027

Experience Experience

Dallas, TX

Coo-operations

Dallas, TX

Gulgowski-Beatty

Dallas, TX

Coo-operations

Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
Support and assist Line Manager on UAT and Projects
Responsible for the Control environment, ensuring alignment the DB Risk Management and Control frameworks and standards
 Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
Inform senior operations management, OPS, ICG on DB client service performance by internal and external scorecards, client feedbacks
To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions
Make decisions based on bottom line improvements

Detroit, MI

COO Operations

Detroit, MI

Goodwin, Yost and Bauch

Detroit, MI

COO Operations

Work closely with the Sales team to identify and work on strategic initiatives
Ensure client issues are worked on and turned around by all relevant parties within as short a period of time as possible
Manage the delivery of Client/Sales Requests through KYC, Credit, Legal, IT and Ops process
Manage and Prioritise the Transition Pipeline of APAC clients with the business
Visit clients with the Sales team to discuss operational initiatives and understand how else we can work better with them
Performing process deep-dives at client level
Initiate and facilitate CTB initiatives and drive continuous improvement programs with a client focus

present

New York, NY

Manager Provincial Operations RBB COO

New York, NY

Hagenes Inc

present

New York, NY

Manager Provincial Operations RBB COO

present

Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities
Involvement in all business projects that assist with implementing efficient processes to streamline workflow in branches
Develop the succession plan for key and high risk roles in the Region in accordance with formal Talent Management guidelines. Ensure that managers in the team do the same and review their plans from time to time
Coach the Management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively
Application of Work force Management tool to determine provincial capacity planning process
Establish and maintain a sound internal and external stakeholder network within the Region, by, inter alia, attending various business related forums to improve efficiency for example, Executive Leadership Forum (ELF) and Integrated Risk Forums
Ensure that the performance of service providers and business units are are monitored,managed, measured and reported against the contracted Service Level Agreements (SLAs)

Education Education

Bachelor’s Degree in Banking

University of San Francisco

Bachelor’s Degree in Banking

Skills Skills

Strong desktop PC skills incl. a good knowledge of MS Excel, Access an advantage
Good PC knowledge, familiar with WORD & EXCEL
Strong analytical/problem solving skills and ability to work under pressure
 Strong management skills with the ability to motivate retain and develop people
 Excellent written and verbal communication skills with the ability to influence others
Overall experience of 5 years in banking industry and relevant experience in Account Static Data Services or basic KYC & Account Services knowledge is
Good knowledge of account and AML related regulations
Be able to work independently, well organized, responsible and detailed-mind
Good communication and interpersonal skills
3-5 years operational experience and strong client relationship background

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8 Coo-operations resume templates

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VP of Operations / Coo Resume Examples & Samples

Creating a more structured and controlled environment
Establishing processes and procedures (Hiring, Purchasing, Contracts, etc.)
Reviewing and developing a hiring plan and org chart controlling salaries, compensation packages, headcount, hiring timelines
Creating performance KPI’s and a sense of accountability
Be an internal leader, driving the culture of the organization
Identifying continuous process improvements
Prior entrepreneurial experience
Prior experience managing operations, teams, projects
Strong preference is someone coming out of the tech sector
Minimum of 10 years’ experience
High octane, out of the box thinker

Americas Operations Business Coo-VP Resume Examples & Samples

Trade Validation and Control (TV&C)
Operations Control and Risk (OC&R)
Contribute to the annual budgeting process for Investment Bank (IB) Operations globally for both compensation and non-comp expenses with focus on the Trade Validation and Control, Operations Control and Risk and Americas regional Operations

Head of Operations / COO Resume Examples & Samples

Responsible for operations for Corporate Banking
Minimum 8 year Operations experience with Bank based in Japan
Native level fluency in written and spoken Japanese and Business level English
Operations experience in Global Bank based in Japan

Coo-operations Resume Examples & Samples

Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
Informs product / function development to ensure a superior offering in the face of changing client needs and market trends
Informs the design and implementation of strategies to ensure continuous process with the GBS COO and Change functions to scope and define change projects to deliver process and performance improvement
Responsible for operating within regulatory guidelines since the role is part of a high risk process
An independent and proactive worker with good communication skills
High attention to details and good time management skills are essential

Coo-operations Resume Examples & Samples

5 - 8 years of working experience in trade operations in Banks
Experience in liaising with internal and external clients
Fluent in Cantonese and English
Good PC knowledge, familiar with WORD & EXCEL
Form 5 with HKCEE passed or above
Certified CDCS is an advantage
Be able to work independently, well organized, responsible and detailed-mind

Coo-operations Resume Examples & Samples

Actively build deep client relationship at a senior level and bring external client intelligence into the organization cross product, i.e. understanding of client strategy, enabler to new business opportunity, etc
Identify recurring problems caused by DB’s internal process and provide resolution
Interact with sales to understand the client trading profile and bring client intelligence to explore commercial opportunities
Acts as a conduit to help client navigate within DB’s organization and providing key product support contacts bilaterally
Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client’s organizational structure
Monitor internal metrics and performance against both internal targets and market wide standards
Facilitating regional monthly client governance meeting with senior product leads to discuss product KPIs and client centric initiatives
Inform senior operations management, OPS, ICG on DB client service performance by internal and external scorecards, client feedbacks
Facilitate across DB operations to resolve client issues
Escalate where appropriate and capability to prioritise across DB support functions
Extensive liaison with the priority customer’s operations teams and the client’s operations management teams. Establishing ties with key decision makers
Extensive liaison with internal operations teams to take tactical and strategic lead in providing solutions to client issues
Extensive liaison and relationship building with internal salespeople and sales business managers
Partnership building with priority customers. Offering differentiating services to priority customers, EG. Providing industry intelligence such as new confirmation platforms, KYC data reference systems and assisting client to be operationally ready in new markets and products
To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions
Involvement in the client outreach process by leveraging our senior relationships to ensure client engagement & understanding including regulatory matters
Facilitating external and internal market initiatives events in connection with clients, internal organization and industry community
Language skills would be a distinct advantage (Japanese)
3-5 years operational experience and strong client relationship background
Strong Communications skills
Conflict management skills essential
Multi asset class knowledge
Clear, confident presentation skills
 Strong management skills with the ability to motivate retain and develop people
 Excellent written and verbal communication skills with the ability to influence others
 Good analytical and problem solving skills
 Service oriented
 Strong relationship builder
 Strong sense of risk management
 Cross-product knowledge

Coo-operations Resume Examples & Samples

Manage client expectations between Deutsche Bank capabilities and client requirements
Attend New Business Committee meetings in order to obtain sign off on new clients in the pipeline
Manage and Prioritise the Transition Pipeline of APAC clients with the business
Manage and coordinate Legal, Credit and Compliance sign offs in respective on-boarding systems
Manage account opening, static set up and training with Listed Derivatives Client Services and e-Commerce team
Visit clients with relevant Sales & Client Services to review the service offering
Liaise direct with Sales teams and Clients to define and deliver new Reporting requirements e.g new or amended reports on Global Prime or via FTP, new reporting processes e.g auto recs, auto avg pricing, FIX allocations etc
Provide sales support to APAC Execution desk by coordinating information gather from e-Commerce Product, FIX Onboarding and sales
Provide MIS reporting, highlights to Business on a monthly basis for both execution and clearing Listed Derivatives clients
Listed Execution products and FIX Onboarding

Coo-operations Resume Examples & Samples

Working with the Business to on board new clients for the bank under strict adherence to the policy set out by AFC
Working with the Business to periodically review our clients under the policy set out by AFC
Coordinate with regional and global project teams to drive KYC policy upgrades across the regional teams and business lines
Responsible for the Control environment, ensuring alignment the DB Risk Management and Control frameworks and standards
Maintains key Stakeholder and Business relationships through regular meetings and presentation of KPI data
Agreeing service levels i.e. capacity and timeliness with key Business partners
Attendance and participation in Global forums to represent the APAC region and help drive the strategy of the organization
Managing key relationships with the NOC to ensure service levels meet the requirements of the organisation
Drive automation and process change initiatives to ensure we meet efficiency, productivity and quality targets
This is a senior Director role, candidates should have held leadership roles within Operations, Infrastructure or Business Management functions
In depth experience of Financial Services industry, ideally across multiple Business lines e.g. Markets, Corp Finance, Transaction Banking, Asset Management
Strong relationship management skills, needed for dealing with senior Business leaders operating under tight deadlines in high pressure situations
Ideally, experience of KYC / client on boarding, but failing that a keen willingness to learn the DB process/policy
Experienced people manager, comfortable managing multi-cultural teams in multiple locations
Comfortable working within Matrix Management organizations
Experience of working with Regulatory and Compliance teams

COO Operations Resume Examples & Samples

Help ensure internal and external regulatory requirements for KYC are met
Contribute to appropriate QA production and change governance structure(s) between QA function, COB leadership, operational control, Compliance partners and technology partners to execute against QA mandate
Operate as a QA specialist for the evolving QA methodology, disciplines and framework implementing required change in partnership with the global team
Minimum 5 years in KYC domain with the last couple of years spent in any of the below areas
Subject Matter Expert of KYC
Audit or Compliance where client KYC file testing is part of the main job scope
Has Worked in Major banks dealing with Commercial or institutional clients & supported APAC locations
Eye for detail and able to articulate the risk and candidates has worked in Operations risk & Audit along with KYC experience will have an added advantage
Organized to ensure multiple country risks and issues Identified tracked, resolved and retested
The ability to implements recommendations to enhance risk management systems and procedures
The ability to develop plans detailing key employee responsibilities and sequence of actions in the instance of an incident
An understanding and be able apply appropriate legal and regulatory requirements and identifies/recommends changes
The ability to utilises your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies

Coo-operations Resume Examples & Samples

Form part of the global QA testing team reporting to the APAC Head of KYC-QA
Contribute to, and sustain a culture of teamwork and collective achievement of departmental goals and objectives across QA and COB teams
Support identification and maintenance of quality standards
Dedicated 4 or 6 Eye checker
Strong stakeholder management and buy in
Mandarin or Bahasa or Both is a added advantage for this role
A deep understanding of business area needs

Manager Provincial Operations RBB COO Resume Examples & Samples

Establish and maintain a sound internal and external stakeholder network within the Region, by, inter alia, attending various business related forums to improve efficiency for example, Executive Leadership Forum (ELF) and Integrated Risk Forums
Involvement in all business projects that assist with implementing efficient processes to streamline workflow in branches
Monitor cash management to ensure optimisation of cash in branches to mitigate risk and cash shortages
Ensure that the performance of service providers and business units are are monitored,managed, measured and reported against the contracted Service Level Agreements (SLAs)
Analyse management information, formulate and implement recommendations to improve efficiencies within RBB COO Operations
Analyse and monitor overall risk management process for RBB COO Operations, through pro-actively identifying and reporting trends
Monitor RBB COO Operation’s compliance, follow up, guide and assist in rectifying any non conformance within the province
Ensure compliance with legislation and report on, and rectify all exceptions with regards to, SOX, FAIS, IRM KYC, CPA, COBP and all future regulation
Facilitate Provincial Risk Forum Governance process. Actively be involved in Risk Forum discussions and actions. Develop management action plans to mitigate the identified risks
Manage unavailability of Automated Teller Machines (ATMs) and Branch networks through collaborative effort with all stakeholders in the Region
Application of Work force Management tool to determine provincial capacity planning process
Develop capacity effectiveness recommendations through information available in business cases
Facilitate the approval of Regional capacity
Ensure that the capability and capacity of the Regional Operations team is able to provide the BU with the required support
Provide high level support and advice to Business Unit management teams on all Business efficiency planning and user support issues to ensure that the BU can cell and serve our customers
Coach the Management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively
Review training plans and budgets prepared by managers in the team. Ensure fair allocation to priority training and targeted employees in order to achieve the adequate skills level and minimum requirements training
Develop the succession plan for key and high risk roles in the Region in accordance with formal Talent Management guidelines. Ensure that managers in the team do the same and review their plans from time to time

COO Operations Resume Examples & Samples

Oversight Trade processing/ Fund Accounting/Institutional Accounting/ Client Reporting activities in accordance with the Department policies and procedure, market standard in Japan
Oversee timely and accurate Net asset Value and related accounting input /output
Participate Global /local Project as a Operations SME
Oversight Vendor day to day process activities
Control/ Identify any operational Risk items
Experience in Asset Management Operations for more than 10 years
MS Excel, MS Access, T-Star
Fluent level in English

Senior VP of Operations, COO Resume Examples & Samples

Requires a proven record of accomplishment in applying best practices related to human resources, relationship management and community engagement
Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Must have a passionate commitment to the YMCA mission and the communities we serve
The incumbent must be a person with good judgment, excellent human relations skills, broad vision, and effective verbal and written communication skills
The incumbent must have demonstrated success in staff supervision, teamwork, coaching and leading others
Must have a 4-year degree from an accredited college or university or related years of successful YMCA experience
10 years’ senior management experience and an understanding of the mission and philosophy of the YMCA
YMCA Organizational Leader certification is a plus
Partner with CEO to ensure strategic priorities are delivered in a unified manner and the mission and vision are immersed and evident throughout the Y organization
Lead all aspects of operations, including effective staff supervision and coaching, performance management and development, quality program development and implementation, volunteerism, financial development, and facility management
Demonstrated record of accomplishment for producing growth and strong financial results
Support Association philanthropic priorities and activities
Works with CFO and VP of Operations to develop and manage annual budgets for branches. Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled
Key liaison to branch and corporate board members and directly leads the strategic planning committee

COO Operations Resume Examples & Samples

 Responsible for ensuring timely, complete and accurate processing of account opening (including performing all relevant controls) within own area of responsibility
 Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
 Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular
 Informs product / function development to ensure a superior offering in the face of changing client needs and market trends
 Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
 Informs the design and implementation of strategies to ensure continuous process with the GBS COO and Change functions to scope and define change projects to deliver process and performance improvement
 Undertakes periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance
 Ensure timely and accurate processing of individual and corporate account opening / closing
 Responsible for assisting in KYC reviews and timely escalation / reporting of any discrepancies
 Responsible for operating within regulatory guidelines since the role is part of a high risk process
 Relevant experience in one or more specific technical areas
 Product and system knowledge in the product line
 Basic analytical skills, flexible regarding production problem solving
 Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
 Ability to work in virtual teams and in a matrix organizations
 Excellent team worker, able to work in virtual global teams and a matrix organization
 Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering
 Open minded, able to share information, transfer knowledge and expertise to team members
 Preferably with 2 - 5 years operations experience with knowledge of client onboarding
 Tertiary education (Diploma / Degree in Banking and Finance / Accountancy preferred but not necessary)
 A broad knowledge of Private Banking, capital market and global securities industry rules
 `An independent and proactive worker with good communication skills
 High attention to details and good time management skills are essential

Coo-operations Resume Examples & Samples

To perform all new clients adoption/ existing client extension/ account amendment across multiple products, different business lines i.e. GM, GTB, CF, and different DB locations
Perform first screening on documentation to ensure client adoption adheres to DB’s Global Compliance requirements, specific country KYC & regulatory requirements according to booking location, and Key Operating Procedures
Manage Service Delivery Center in offshore location to complete requests on time from end to end perspective
Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
Mange and escalate issues on a precise, timely manner, identify root cause, and come up resolution
Updates in SharePoint to track open client requests, new reference mappings and also counterparty creations, ensuring storage of appropriate mapping references in DB Central systems
Upload client documentation into DB’s centralized document repository systems, archive the original documentation
Ensure all account opening with conditional approval and exception approval are completed before expiry
Keep track on various MI to ensure no aging items
Work on data clean up initiatives, remediation, re-engineering projects and perform any required outreach to counterparties
Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training
Assist to update key operating and desktop procedures
Attention to details
Customer oriented while control will not be compromised
Flexible, able to adapt change, and open minded
Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
Proven ability to manage different stakeholders
Proven ability to manage multi tasks, aggressive deadline, work under high pressure
Ability to drive for result persistently
Ability to articulate issues on a structured manner, and identify root causes
Strong analytical/problem solving skills and ability to work under pressure
Willing to take ownership and work independently with minimal supervision
Degree level
Strong knowledge on AML/KYC requirements and regulatory requirement like PI classification, FACTA and Dodd Frank
Experience on cross jurisdiction adoption
Knowledge on account documentation review
Understand the key risk and control issues in client on-boarding
Experience on client data programs preferred
Project management experience either around process re-engineering or system enhancements an advantage
Experience of KYC management systems as well as competency in Excel, Word, (Access an advantage) and PowerPoint
Mandarin preferred

COO Operations Resume Examples & Samples

Ensure that Equities, Fixed Income, Structured and Derivatives products are executed timely and accurately for settlement and regulatory reporting
Builds and maintains relationships with internal stakeholders - Product Desks, Relationship Center, COO, Compliance, AML, ORM, Technology, as well as with Service Providers
Applies GTO and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs

Coo-operations Resume Examples & Samples

 Ensure all account opening with conditional approval and exception approval are completed before expiry
 To perform all new client adoptions for ODI products for the Global Markets line
 Review client documentation meets regulatory and Key Operating Procedures requirements
 End to end processing of new client adoptions including completion of KYC templates, screening, and tracker updates
 Pro-active follow up and manage expectation with different parties including Relationship Managers, Sales, Compliance; stay on top of the status
 Mange and escalate issues on a precise, timely manner, identify root cause, and come up resolution
 Update SharePoint to track open client requests, new reference mappings and also counterparty creations, ensuring storage of appropriate mapping references in DB Central systems
 Upload client documentation into DB’s centralized document repository systems, archive the original documentation
 Keep track on various MI to ensure no aging items
 Respond to stakeholders regarding any inquiries pertaining to ODI onboarding and requirements
Can work independently
Strong knowledge on AML/KYC requirements (HKMA, SFC, SEBI)
Knowledge of Funds and Investment Manager set ups
Knowledge of public resources for regulators from multiple jurisdictions
Knowledge on client static data and data analysis
Experience on client data programs

Coo-operations Resume Examples & Samples

Support the public information searching and internal data matching analysis
Prepare and or contribute to the regulator reports and ensure the completion quality in a timely manner
Conduct relevant system setup and processing
Handling and independently resolving local and regional inquiries and related activities
Liaise with Sales, Relationship Managers, Product, Local and Regional IT and other Operations units
Complete the tasks assigned by Line Manger in time
Ensure compliance of key processes and procedures with the regulatory and risk control environment
Perform 1st level documents checking base on KYC and regulation requirement
Proven ability to prioritize

Coo-wm Ops-account Documentation Operations Manager Resume Examples & Samples

Be the lead to focus and streamline the account opening and static maintenance end to end process
To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and process
To understand the Bank Global KYC/ Anti-Money Laundering (AML) Standards, Account Documentation procedures, Local Laws and Regulations and implement related control process
Require regular communications with different constituents including business, Credit, Legal & Compliance to understand and manage any concerns regarding quality of work and service standards
Informs the design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement
Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred
Knowledgeable and experienced in operations, account documentation, risk management, KYC/ AML process and compliance in banking or financial industry
Mature, strong analytical and problem solving ability
A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
Excellent interpersonal ability to manage relationships with all levels
Strong process and project management experience would be an advantage

COO Operations Resume Examples & Samples

Responsible for Fund Accounting
Responsible for Regulatory reporting
Experience in Asset Management Operations for more than 3 years
Experience for Fund Accounting / portfolio service
Basic skill in English

COO Operations Resume Examples & Samples

The candidate should have at least 7 years of Investment Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication
Capacity to take full ownership of a client’s requests while displaying a mature and confident approach with clients will be paramount to the success of the applicant
A strong understanding of the FX products is required paired with a good knowledge on the intermediation business would definitely be an advantage
Strong desktop PC skills
Excellent team player with communication and inter-personal skills
Ability to work to tight deadlines in a fast-paced environment
Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients’ DB experience
Needs to be able to articulate an understanding of FX products and the front to back process flows of relevant products
Good negotiation skills and the ability to manage individual clients’ expectations
Global Effectiveness & ability to think laterally
Needs to know Deutsche Bank’s control framework, including street and house reconciliations, control meetings
Strategy Development & Implementation
Openness to Innovation and Change
Strong organizational/project management skills; ability to identify and prioritize multiple tasks
English (compulsory)
Japanese (preferred)

COO Operations Resume Examples & Samples

Oversight of front to back processes for an identified set of global institutional clients
Ensuring prompt and efficient turnaround times for client queries and issue resolution
Performing process deep-dives at client level
Organize and conduct client visits with Front office representatives to discuss how to improve front to back processes as well as other key strategic initiatives
Monitor all incoming client issues and distribute to relevant operational teams for follow up and resolution
Function as a key point of contact for the client into the Deutsche Bank operations organization
Ensure client issues are worked on and turned around by all relevant parties within as short a period of time as possible
Ensure all processes and tasks are undertaken within the optimal control and regulatory environment
Initiate and coordinate client analysis projects with Operations and Front office
Initiate and facilitate CTB initiatives and drive continuous improvement programs with a client focus
Work closely with the Sales team to identify and work on strategic initiatives
Provide daily and weekly MI to relevant stakeholders including FO
Visit clients with the Sales team to discuss operational initiatives and understand how else we can work better with them

COO Operations Resume Examples & Samples

Lead weekly sales call, providing Transition updates as and when required
Manage the delivery of Client/Sales Requests through KYC, Credit, Legal, IT and Ops process
Define Client Requirements with Listed Derivatives and Prime Brokerage Sales teams e.g. ecommerce trading access, reporting requirements, relevant client clearing, execution & other relevant docs, commission rates, delivery dates
You should have at least 7 years of Investment Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication
A strong understanding of the clearing of exchange traded products and Prime Brokerage would be an advantage; as such Exposure to Exchange Traded Derivatives and/or Prime Brokerage would be recognized
You should possess excellent communication skills (both verbal and written). A service mentality is pivotal to the role to ensure a culture of client focus
Strong desktop PC skills incl. a good knowledge of MS Excel, Access an advantage
Bachelor degree. Masters is a plus
English. Mandarin is a plus

Coo-operations Expert Resume Examples & Samples

Support CDS APAC teams on complex queries related to new client onboarding and Periodic reviews on day to day basis as part of expert team
Ensure training and knowledge sharing on KYC and regulatory/tax related client classification matters to all COB teams
Help drive process standardization and operational efficiencies across APAC branch CDS teams
Work with AFC and Policy team to translate new policy or regulatory changes into operating procedures or artefacts that can be used by KYC analysts
Perform quality checks as needed at time to ensure that defined guidelines are being adhered to and help identify root cause of any gaps therein
Support establishment of a quality culture within outcome towards achieving right quality outcomes around policies and standards
Remain updated on latest Regulation and Industry Knowledge
Partner with change teams in driving impact assessment on operational processes from new change initiatives (policy /regulatory etc)
Define and implement new processes and controls around change initiative driven impacts in CDS towards minimizing operational risks
Establish strong collaboration with AFC and business teams and help in resolution of issues that are stemming from policy execution action interpretation differences between CDS and business teams
Develop and document end-to-end roles and responsibilities for new procedures, including process flow, operating procedures, as well as the required controls
Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives
Actively participate in ensuring and validating strong level of operational readiness in CDS RTB teams as part of go-live transition on any of the above initiatives
Help identify system requirements around automation of KYC or related processes in a manner that meets CDS needs
Develop strong knowledge and understanding of systems/processes/organization in APAC around the client data services space
Enhance awareness, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies around Client Onboarding
Graduates with good academic background
Overall experience of atleast 7 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
Relevant KYC background with with experience working in Client Onboarding team and/or interacting with clients and internal Sales teams on KYC topics
Highly structured and analytical preferably with hands on experience of process mapping/ documentation and solutioning
Experience in participating in complex projects and supporting change
Good knowledge of regulatory trends / developments around AML / KYC space
Able to multi-task and deal with competing priorities
Able to work in a highly-matrixed environment, with strong collaborations ability to enable bridging of gaps between groups and cultures
Experienced in communicating with and influencing diverse stakeholders (including senior stakeholders) and colleagues
KYC /Client data related process experience a big plus
Prior experience around regulatory projects and/or regulatory interactions a big plus
Experience in working in regional role across APAC branches a big plus
Relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Able to cope well under pressure and meet deadlines
Extremely hands with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
Eye for detail and able to apply control framework around processes and identify gaps/risks
Excellent documentation and written communication skills
Strong learning ability around new areas
High EQ and able to assimilate other stakeholders perspectives
Change/Continuous improvement mindset with strong interest to question status quo

Hrbp BUK COO Operations Resume Examples & Samples

To HR Business Partner senior business heads in BUK COO Operations, acting as a strategic enabler for their assigned business function (PB Operations)
To lead the implementation and development of the People strategy for their assigned business unit/function (PB Operations) ensuring the HR team delivers commercial, value add HR solutions that are truly aligned to the overall business strategy
To engage and leverage indirectly the wider HR BUK COO team including HR Centres of Excellence (COEs)
To provide strategic insight and challenge to their business (PB Operations) to ensure high performance is achieved within their business unit
To support the HR Director in the creation and delivery of “stretch” PB Operations objectives

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