Management Operations Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the management operations analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

O Bergnaum

Ola

Bergnaum

54663 Reichert Spurs

New York

+1 (555) 636 1193

54663 Reichert Spurs

New York

Phone

p +1 (555) 636 1193

Experience Experience

Los Angeles, CA

Crisis Management Operations Analyst

Los Angeles, CA

Adams, Konopelski and Spinka

Los Angeles, CA

Crisis Management Operations Analyst

Build travel alerts and knowledge articles containing air or hotel flex policies for contact center agents
Be a critical thinker who can contribute to challenging assignments in a business-critical environment
Participate in Crisis Management planning workgroups
Provide on-call support for after-hours crisis management escalation decisions and actions, including some weekends
Work nonstandard hours and more than 40 hours per week when large scale crisis events occur
Document workflow and communications and maintain crisis operations information management systems
Staff Crisis Management conference bridges during large scale escalations to ensure local liaisons, crisis team members and key stakeholders have ready access to information and support

New York, NY

Client Management Operations Analyst

New York, NY

Miller-Gerlach

New York, NY

Client Management Operations Analyst

Monitoring opportunity creation and reorganizing within CRM
Updating management reports for Operating Reviews and weekly status updates (senior Management updates)
Problem prevention and resolution
Drive increased client satisfaction by consistently exceeding client expectations as they relate to the delivery and support of Fiserv solutions and services Meet or exceed targeted goal of client satisfaction
Proactively identifies opportunities for process improvements between Fiserv and assigned client base; including but not limited to cost saving and business efficiency initiatives
Responsible for providing oversight for the research, definition, writing, and testing of specific client requests
Analyze sales data and provide timely, accurate reporting, including sales pipeline, and other key metrics within CRM

present

Dallas, TX

Operations Analyst Collateral Management

Dallas, TX

Hackett Group

present

Dallas, TX

Operations Analyst Collateral Management

present

Ensure all collateral margin calls are made to UBS counterparties, and that all called amounts are correct and cash or securities are received from each counterparty
Ensure all collateral calls received from counterparties are properly dealt with in a timely manner and cash or securities are properly sent to counterparties within the agreed settlement period
Ensure all trade information is accurate such that collateral calls and receipts of collateral calls from counterparties can be properly evaluated, and that all upstream technology feeds are correct and received on time and that controls are in place and working to determine when technology feeds fail
Ensure proper trade integrity controls exist and are working in order to ensure that the population of collateralized trades is accurate
Ensure unmargined trades are escalated to Credit Risk Control to ensure proper initial margin is applied
Ensure unmapped trades are followed up in a timely manner to determine whether those trades fed to Collateral Management by error or that they are correctly mapped to the respective credit agreement
Ensure executed ISDA/CSA (Credit Support Annex) and Repo Agreements are set up in the Margin and Collateral systems on a timely basis, including new accounts instructed by Wealth Management, and run MIS reporting on an ad-hoc basis

Education Education

Bachelor’s Degree in Business

Northern Illinois University

Bachelor’s Degree in Business

Skills Skills

Ability to travel; holds a valid driver’s license and is able to travel via an airplane
Solid administrative skills, such as planning, organizing, and time management
Strong project management and organization skills
Outstanding attention to detail and understanding of complex processes
Strong PC skills, particularly with MS Office applications
Strong written/verbal communication skills
Excellent analysis and problem solving abilities
Advanced Microsoft Excel skills
Percentage/frequency of travel 50%
Percentage/frequency of travel up to50%

Create a Resume in Minutes

15 Management Operations Analyst resume templates

Read our complete resume writing guides

Operations Analyst Collateral Management Resume Examples & Samples

Ensure all collateral margin calls are made to UBS counterparties, and that all called amounts are correct and cash or securities are received from each counterparty
Ensure all collateral calls received from counterparties are properly dealt with in a timely manner and cash or securities are properly sent to counterparties within the agreed settlement period
Ensure all corporate action related settlements are dealt with in a timely manner - complying fully with all applicable regulations and internal funding requirements
Ensure all trade information is accurate such that collateral calls and receipts of collateral calls from counterparties can be properly evaluated, and that all upstream technology feeds are correct and received on time and that controls are in place and working to determine when technology feeds fail
Ensure proper trade integrity controls exist and are working in order to ensure that the population of collateralized trades is accurate
Ensure unmargined trades are escalated to Credit Risk Control to ensure proper initial margin is applied
Ensure unmapped trades are followed up in a timely manner to determine whether those trades fed to Collateral Management by error or that they are correctly mapped to the respective credit agreement
Ensure executed ISDA/CSA (Credit Support Annex) and Repo Agreements are set up in the Margin and Collateral systems on a timely basis, including new accounts instructed by Wealth Management, and run MIS reporting on an ad-hoc basis
Liaise with existing collateralized counterparties and potential collateralized counterparties. Provide trade lists and trade reconciliations between UBS trades and the counterparty’s trades
Liaise with Credit Risk Control (CRC) to keep them informed of all collateralized trading issues regarding counterparties. Ensure that all UBS Credit policies are followed and that any deviation from policy receives explicit approval from CRC. Ensure that no extension of credit is made to counterparties without explicit approval of CRC
Liaise with Legal & Documentation to ensure that collateralized agreements are in accordance with operational capabilities and that deviation is well documented and brought to the attention of senior management. Ensure that no counterparties begin trading on a collateralized basis without signed agreements in place. Ensure that any deviations to this policy are approved in advance by CRC and Legal
Liaise with trading and sales from the OTC and Repo desks. Provide training and guidance as needed on the collateralized technology to internal colleagues; ensure they understand the capabilities and limitations of the technology in order to ensure agreements can be monitored appropriately
Provide support to Collateral Operations in other UBS offices and ensure that they are made aware of all problems in the Americas region on a daily basis such that collateral calls and receipt of calls can be properly handled globally
Liaise with, and review, other product areas as and when required. Provide business overviews and detailed specifications for further technology enhancements including small changes. Liaise with Collateral/Risk technology support and technology development teams. Be a resource for testing of technology fixes and enhancements. Document fully all test plans and results in order to obtain or provide signoff on enhancements for the technology supporting the margin function
Complete ad hoc projects and reviews as requested by business and/or line management
Ensure that their processes are efficient and streamlined; The candidate will need to identify tasks that can be automated or organized in a more efficient way – some Green Belt training and or Process Improvement experience is an advantage
Have good oral and written communication skills and be expected to identify and escalate issues with the Collateral process

Operations Analyst Collateral Management Resume Examples & Samples

Leverage the information available within Operations and develop the necessary infrastructure to enhance the Investment Bank’s ability to more accurately monitor, manage and mitigate risk at a counterparty level
Work with the Risk and Collateral teams to develop an enhanced and robust Margin and Collateral Architecture Framework to deliver improved risk and collateral management across the IB Process and analyze the sample portfolios of prospective clients and propose margin strategies to PS Risk
Delivery of a number of strategic risk initiatives that support bank-wide programs

Human Capital Management Business Partners Operations Junior Business Partner Analyst Resume Examples & Samples

HCM junior business partner
Support the Operations HCM Business Partners to deliver all HCM related services to the business and tailor projects to fit their needs
Support the Senior Business Partners in advising clients on talent management strategy and individuals' development needs
Support the Senior BPs in managing talent management processes such as compensation, performance reviews, mobility, Immigration reviews etc
Support the Senior BPs with the creation of diversity strategy and plan and drive diversity initiatives forward
Involvement in People Survey analysis and help create action plans to respond to identified issues
Support people development committee activities
Assist in providing support to relevant manager populations across the Operations division
Approach to Work: Demonstrates commitment to the job and eagerness to learn; strives for excellence and execute flawlessly; carries appropriate workload and go the “extra mile”; and sustains both a high volume and high quality of work
Client Focus: Builds relationships with clients and understand their business and goals; asks questions to identify their needs, seeks clarification and looks for ways to add value; is resourceful; and responds to requests in a timely manner. Demonstrates ability to influence and advise effectively
Creativity: Generates and drives ideas which advance the client's strategic needs; able to think laterally, working across divisions and leveraging best practices globally and regionally
Commercial: Ability to work in a dynamic global environment and understand rhythm of business cycle and impact of market/industry trends
Interpersonal Skills: Develops strong relationships quickly with professionals across HCM groups and acts as an effective liaison to meet client needs
Communication: Communicates both orally and in writing in a precise, articulate manner and with persuasive effect. Is comfortable delivering and facilitating training programs
Project Management: Thinks multiple steps ahead; prepares for potential problems and escalates issues when appropriate; and juggles competing deadlines effectively
Problem Solving: Demonstrates strong analytical skills and has the ability to perform detailed analysis of basic and moderately complex problems and think creatively and flexibly to find a resolution. Anticipates the impact of emerging trends/patterns on issues
Conduct: Demonstrates integrity, sound judgment and discretion

Operations Securities Trade Management Team Analyst Slc Resume Examples & Samples

Trade confirmation and allocation to client sub accounts
Ensure accuracy and timeliness of real time customer trade confirmations to clients
Monitor and control operational risk throughout the trade processing life cycle
Support capital market trade processing associated with syndicate offerings
Participate in various projects/initiatives within the team aimed at promoting and improving efficiencies, customer service and control

Operations Private Wealth Management Control & Risk Management Team Analyst Slc Resume Examples & Samples

Series 7 or 63 and knowledge of margin business
Understanding of the securities industry preferred
Strong interpersonal skills and willingness to communicate with senior management

Operations Liquidity & Collateral Collateral Management Analyst Resume Examples & Samples

Performing a number of control functions, ensuring the integrity of our processes
Familiarity with/ability to learn Excel macros and other functions
Functional Expertise - Keeps up-to-date with emerging business, economic, and market trends
Technical Skills - Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills
Influencing Outcomes - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations

Operations Private Wealth Management Global Mutual Funds Analyst Resume Examples & Samples

Perform trade settlement for alternative investment products
Partner with the Business and Technology to improve operational processes and workflows
Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word, as well as proficiency with web-based applications
Ability to work effectively in a team environment, improve processes, and able to work independently as a self-starter
Candidate must be proactive, enthusiastic and team oriented

Operations Private Wealth Management Private Banking Team Analyst Resume Examples & Samples

Understanding of the securities and banking industry
Strong organization, case management and problem solving skills required
Ability to interface with internal operational groups

Operations Private Wealth Management Client Onboarding Analyst Resume Examples & Samples

Be vigilant in due diligence reviews of new client screening for AML & Know Your Client requirements
Very detail-oriented
Foreign language skills are a plus, but not required

Incident Management Operations Analyst Resume Examples & Samples

Demonstrates excellent oral and written communication with the ability to clearly and effectively communicate at all organizational levels
Demonstrates effective “Command and Control” of the triage bridge for troubleshooting efforts on a large incident or multiple incidents that are significant in scope and impact
Initiates and provides leadership, strategic/tactical direction related to the successful resolution of a network incident along with any available workarounds
Facilitates resource engagements and applicable escalations to management either internally or externally
Demonstrates a working knowledge of various Network and Client technologies
Expected to quickly become familiar with existing infrastructure and be able to rapidly respond to service impacting outages
When operations in an Operations Analyst “Communications” role, sending clear and concise Network Incident Communications per identified processes
Contribute on Incident Management projects, specific to Operations, under the direction of the Operations Analyst Manager
Follow and enhance existing process and procedures
Answers incoming problem calls from customers and internal sites and engages necessary resources to resolve associated tickets
Develop and/or maintain necessary incident management and communication reports
Follows documented Network Center standards and procedures
Must possess excellent oral and written communication. – Must be able to communicate at all organizational levels
Leadership skills in support of the Command and Control requirements in leading a triage bridge
Strong analytical skills. – Must be able to think outside the box
Education Requirements
3 – 5 years experience in NOC, network help desk, or relevant customer service skills
3 – 5 years experience with Microsoft Office Suite
3 – 5 years experience with ITILv3 and ITSM Remedy
3 – 5 years experience working with Cisco – High end Routers, Catalyst Switches and PIX
3 – 5 years experience working with Cisco CUCM and Cisco VoIP/teleworker/telepresence
3 – 5 years experience working with Voice technologies such as Sonus GSX, 911/PSAP, Genesys CTI, VRU, Aspect, SIP, SIPaaS and TDM
3 – 5 years experience working with Tier 1, 2, and 3 carriers
3 – 5 years experience working with MPLS
3 – 5 years working experience working with F5 Networks – GTM, 3DNS, LTM and BIGIP Load balancers
3 – 5 years experience working with Network Security Firewalls (Checkpoint, Juniper)
3 – 5 years experience working with Proxies (Bluecoat, NetAPP and Sun and proxy infrastructure)
3 – 5 years experience working knowledge of DNS, DHCP,QIP, BIND, HTTP, and TCP/IP

Technology Management Operations Analyst Resume Examples & Samples

4+ years in an Operations or Engineering Role in large scale multi-tenant infrastructure environments, supporting/developing applications
3+ years of experience in administering an Analytics Product Environment
4+ years of experience in supporting products and tools installed on Linux or Window server environments
Bachelor’s Degree in Computer Science or related technical discipline
4+ years of experience in working with ITSM based processes and tools - Request Management, Change Management, Incident Management, and Problem Management
2+ years of experience with installing software/products on windows or Linux server environments, managing version upgrades and patches
1+ year of experience with generating consumption metrics for (CPU, SPACE Utilization, Usage Trends) for the various environments
Experience with web servers, application servers
Familiarity with managing/configuring notifications/alerts to monitor server/infrastructure health
Strong verbal communication skills and the ability to decipher user requests to understand their needs and deliver results

Identity Management Operations Analyst Resume Examples & Samples

Monitor the SOX controls and ensure remediation of violations
Execute monitoring reviews and provide documentation to enable successful results for MK303.UX.idM, MK303.AD.idM, Mk309.ISG, SID5, SID6, SID22, SID23
Monitor operational reports for improper id creations and coordinate the remediation of violations
Troubleshoot logon and access permission issues, to enable successful application and project timelines
Assist the business in the creation of proper access requests as applications migrate into the PICT 2.0 framework
Review local access for Windows local server ID violations ensuring consistency across other sectors through partnering with peers
Review/monitor PowerBroker roles used for Termination validation, SoD and consistency
An ability to effectively influence others to modify their opinions, plans, or behaviors
Knowledge of Project Lifecycle methodologies and some experience in leading projects
Liaison with compute team and coordinate the appropriate processing of requests for group additions on Windows servers
Propose solutions for any Sector project requirements to ensure alignment with global Security team processes and procedures
Coordinate initiatives, provide training, and communicate security mandates to sector user populations and/or helpdesk with guidance
Provide guidance and expertise in PepsiCo wide application outages and root cause analysis
Advocate idM Access request processes in compliance with security policies and audits
Review idM Request forms for relevance, when appropriate
Minimum 3 + years of I/T security experience or relevant Security certifications
4 + years of strong technical background with fundamental experience with technologies within area of responsibility (AD, UNIX, Database)
2 + year Undergraduate degree (preferred)
Understanding and knowledge of monitoring tools
High level knowledge of audit and privileged access administration
Knowledge of security policy and standards on all platforms
Understanding and knowledge of process management with some experience running projects
Strong problem solving skills and the ability to identify and recommend alternatives
Ability to work with complex details
Excellent communication skills and ability to positively interact with global teams
Ability to work with and influence remote personnel with process and metrics
Experience with various ID administration processes for platforms (Windows) and Operating Systems (Windows, or Unix/Linux); or Databases (Oracle, SQL etc)
Experience with compliance and controls
Ability to work in a team
Excellent work item follow-up skills with attention to details

Collateral Management Operations Analyst Resume Examples & Samples

Between 0 to 5 years’ experience within Investment Bank Operations / Capital Markets
Previous experience in Collateral Management, Derivative Middle-Office and reconciliation are a plus
Strong Excel / Access skills
Strong communication skills and team player, required for an effective liaison across multiple stakeholders

Senior Technical Analyst Identity & Access Management Operations Resume Examples & Samples

Handle Access Management Daily Operations Processes
Management and implementation of Role Based Access Control approach
Operational Security Support for Fidelity Investments Systems and 3rd party Application Access Control System
Customer focus and excellent customer service
Responsibility for maintaining, granting and removing access to various platforms/applications
Working with business departments, data owners, and others to ensure that Business Roles/Functional Roles are maintained and meet the business requirements
Adherence to strict security procedures and Fidelity Information security policies and standards
Continuously improve customer satisfaction and coverage
Ensure access is provisioned based on users’ job-role in the organisation - Ensuring standard approach across all Business Roles and minimising any anomalies
IT work experience covering system, security and network access administration
MCSE, ITIL, ISO 27001, CISA, CISM, CISSP will be an advantage
Knowledge and understanding of Identity and Access Management fundamentals & technologies
Experience working Microsoft Active Directory and Quest Active Roles Server
Experience working with NetIQ IAM technologies such as NetIQ eDIR (Identity Manager), RSA Aveksa Compliance Manager an advantage
Deep understanding of role based access control, role engineering techniques, and analytical skills
Good working knowledge of Information Security Concepts and Domains, primarily in Access Control
Good Working skill on MS Excel
Scripting skills an advantage
Good level knowledge of Sys Admin on Unix/AS400/Databases/MS Active Directory/Exchange preferred
Excellent communication skills and experience working with multiple levels of business

Engagement Management of Operations Analyst Resume Examples & Samples

1+ years of experience in related positions, such as data entry/analysis, financial operations (billing, accounts payable/receivable) or project management
Great analysis skills, and ability to focus on detail and accuracy
Strong technology skills, including MSFT tools, specifically Excel and ability to learn new technology quickly
Respond creatively to issues, change and high growth, and stay calm under pressure
Bachelor’s degree in finance, accounting or related field preferred

Client Management Operations Analyst Resume Examples & Samples

Drive increased client satisfaction by consistently exceeding client expectations as they relate to the delivery and support of Fiserv solutions and services Meet or exceed targeted goal of client satisfaction
Serve as primary contact to direct resources and prioritize activities within and across Fiserv organizations as it relates to client operational issues
Disseminate feedback from client experiences and issues to account management and/or product management to facilitate product improvements or enhancements
Enhanced client relationships / client retention
Assist in making key accounts referenceable Fiserv customers
Five or more years’ experience in the credit union/banking (or related) industry
Five or more years’ experience in customer service
Five or more years of Service Management experience
Ability to identify needs, formulate a plan, and execute plan through resolution
Ability to travel; holds a valid driver’s license and is able to travel via an airplane
Up to 30-40%

Operations Analyst, Workforce Management Resume Examples & Samples

Provides project and analysis support in order to improve efficiency, enhance client service, and increase accuracy
Presents project scope, status, and results to all levels of management
Collects and analyzes data from a variety of systems, and develops processes to utilize that data on a go forward basis
Provides systems, administrative, and operational support in assisting with the development and implementation of new or existing products and processes
Reviews organization functions and structure to avoid overlapping or duplication
Coordinates proposed policies, procedures, systems, forms and reports among departments
Identifies project requirements and estimates by coordinating activities with team sponsors, directing team members, interviewing customers, analyzing operations, and determining project scope, developing project specifications, documenting results
Develops problem solutions
Develops project estimates by identifying phases and elements, personnel requirements and costs
3 years of experience in Customer Care, Workforce Management, or similar area in an analytical capacity in an operations environment
Bachelor’s degree or 2 years of analytical experience
Applies advanced problem solving skills
Learns how to adapt procedures, processes and techniques to more complex problems and issues
Evaluation, originality and ingenuity
Learns advanced and sophisticated analytical techniques
Applies managerial concepts/practices
Professional verbal and written communication skills, including presentation skills

Client Management Operations Analyst Resume Examples & Samples

Proactively manages the operational requirements of assigned client base; ensuring quality delivery and maintenance support of all products and services to assigned client base
Manages the delivery of contracted services to clients to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPI) as defined in the relevant contracts are met or exceeded
Responsible for managing and developing operational relationships for assigned client base; taking primary responsibility for driving client satisfaction with service delivery
Sells the value proposition and builds relationships at all levels of the client organization; client contact is usually at mid-management level
Collaborates with Client Service Manager and above on account planning
Serves as primary contact to direct resources and activities within the Fiserv organization as it relates to Client operational issues
Proactively identifies opportunities for process improvements between Fiserv and assigned client base; including but not limited to cost saving and business efficiency initiatives
Responsible for providing oversight for the research, definition, writing, and testing of specific client requests
Responsible for preparing and delivering operational Account Reviews and performance reporting (Client Scorecards), in a recurring and repeatable manner, as it relates delivery of services, SLAs and KPIs
May develop high-level project plans and statement of work (SOW) documents for client initiatives of smaller scope
Participates in implementations and ensures ongoing services are delivered on time and meet client requirements by facilitating matrix team resources to ensure project timelines are met
Ensures that operational teams and matrix teams (subcontractors) maintain a clear understanding of the client's needs, and provides day-to-day client advice and support
Acts as escalation point/second level support for client issues and inquiries
Tracks and reports billable initiatives for IT and professional services efforts to align with the recurring revenue forecast
Bachelor’s Degree in Business, Computer Science, or related field is preferred; or, a minimum of five years work experience with emphasis on banking/financial technology or financial industry
Five or more years’ experience in the banking, investment services (or related) industry
Ability to discern trends (financial, operational, or otherwise) through business analysis to be leveraged for high-level reporting to management
Ability to independently solve problems and document solutions for the client and internal clients
Ability to learn the needs of the customer quickly and in line with the internal pace of the organization
Experience with Business Analysis and Technical Requirements gathering
Technical knowledge of Fiserv systems and integrations
5-10% travel may be required

Client Management Operations Analyst Resume Examples & Samples

Bachelor degree in business or equivalent work experience
3-5 years of consulting/analyst experience
Database Management
Advanced Microsoft Office experience
Salesforce and eCRM knowledge

Client Management Operations Analyst Resume Examples & Samples

Ensure CRM data accuracy and integrity
Monitoring opportunity creation and reorganizing within CRM
Supporting the client executive team with their day to day CRM needs
Maintain and ensure field compliance of sales policies, procedures, and rules of engagement related to all aspects of Client Management Operations including approval requirements, escalation processes, and compliance with standard guidelines
Analyze sales data and provide timely, accurate reporting, including sales pipeline, and other key metrics within CRM
Updating management reports for Operating Reviews and weekly status updates (senior Management updates)
Maintain team calendar listing client meetings and events
Ability to directly interface with Fiserv senior management
Ability to become a Salesforce expert
Advanced Microsoft Excel skills
Consistently takes initiative and displays a high sense of urgency/ownership
Excellent analysis and problem solving abilities
Strong project management and organization skills
Outstanding attention to detail and understanding of complex processes
A collaborative personality, enjoy working with a team-oriented environment
Up to 15% between office locations

Knowledge Management & Operations Analyst Resume Examples & Samples

Support the efficiency of existing DP Fora. This includes
Data collection and management: This includes collecting existing data sets, reports, assessments and other available information and collating it in a user-friendly format that allows donors easy access to relevant information about development topics in Sri Lanka. In addition, commissioning or undertaking primary data collection, analysis, and desktop studies to fill data and evidence gaps
Establish and maintain a DP web based knowledge platform liaising closely with all concerned DPs and Govt
Support to increased awareness of DPs mandate and goals through production and dissemination of information, within the DP community and in the general public as needed
In coordination with supervisor, development and preparation of materials for analysis, awareness-raising including briefing materials and press releases
Organization of knowledge-sharing, advocacy, outreach promotional events
Maintenance of information database, Social media and photo library
Research and retrieval of statistical data from internal and external sources and provide DPs with updated data analysis and knowledge sharing
Data collection and presentation
Proactive Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision
Ensure that information and data from the DPs are captured, documented, analyzed and reported in a results-based and timely manner
Pro active Operational support
Experience in organization of meetings / professional events
Familiarity with the work of development partners in Sri Lanka
At least 5 years of professional experience
Relevant university degree
Demonstrated analytical skills and ability to produce briefing notes and innovative data products for multiple audiences in a timely manner
Excellent communication skills in English. Sinhala and/or Tamil language skills would also be desirable
Fully proficient IT skills, including but not limited to the Microsoft Office suite of products and data management software and techniques, web management and setting up IT based knowledge platforms
Proactive and in every possible way, an initiator, capable of working independently
People centred, gender-aware and able to professionally and tactfully operate in an international and multi-cultural professional environment
Cover letter explaining why you are the most suitable candidate for the advertised position and a brief methodology on how you will approach and conduct the work
Updated CV to include qualifications/competencies and relevant past experience in similar projects and contact details of 3 professional referees who can certify your competencies, professionalism, quality of writing, presentation and overall suitability to this TOR
Individual consultants will be evaluated based on a combination of factors including cover letter, the credentials on offer and brief interview (optional) and the offer which gives the best value for money for the UNDP
Please send the Financial Proposal separately to the following e-mail address: procurement.lk@undp.org stating the vacancy number/position in the subject line

IMD Operations Client Management Analyst Resume Examples & Samples

Interpret and determine Operational client requirements and service standards from legal documentation and business requirements supporting all account events
Bachelor?s degree
Previous experience in Asset Management On boarding
Be a strategic thinker, possesses strong facilitation and data gathering skills
Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions

Crisis Management Operations Analyst Resume Examples & Samples

Research risk situations, assess impact to Expedia Inc.'s customers and identify appropriate escalation actions and operational mitigation strategies
Monitor travel industry policies and partner impact related to operational disruptions
Build travel alerts and knowledge articles containing air or hotel flex policies for contact center agents
Work closely with Crisis Communications Specialists to create crisis communications using prescribed systems and templates to ensure appropriate distribution to internal stakeholders and customers
Coordinate with internal operations team to coordinate Expedia Inc operations as well as support to air and hotel partners
Document workflow and communications and maintain crisis operations information management systems
Staff Crisis Management conference bridges during large scale escalations to ensure local liaisons, crisis team members and key stakeholders have ready access to information and support
Provide on-call support for after-hours crisis management escalation decisions and actions, including some weekends
Work nonstandard hours and more than 40 hours per week when large scale crisis events occur
Support development and documentation of Crisis Management Operational plans and procedures
Participate in Crisis Management planning workgroups
Ability to initiate and execute problem solving in procedures, reports or analysis, where the area is somewhat defined
Normally receives little instruction on day to day work or general instructions on new assignments
Be a critical thinker who can contribute to challenging assignments in a business-critical environment
Excellent verbal and written communication and comprehension skills
Exceptional research
Proficient computer skills including MS Word, MS Excel, PowerPoint, Outlook
Knowledge of HTML, Service Now, Right Now, SharePoint technologies preferred
High school degree. College level education is strongly preferred
Education, certification, or experience in emergency or crisis management a plus