Customer Representative Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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W Ritchie

Waldo

Ritchie

100 Lauriane Rue

Houston

+1 (555) 456 5483

100 Lauriane Rue

Houston

Phone

p +1 (555) 456 5483

Experience Experience

Phoenix, AZ

Customer Representative

Phoenix, AZ

Lubowitz, Denesik and Kihn

Phoenix, AZ

Customer Representative

Establishing, developing, and maintaining business relationships with assigned customers and prospective customers in the assigned geography
Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)
Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through
Provides input into resource allocation decisions across customers
Developing and executing on local account plans, aligned with national and regional strategy and plans
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
May perform dispatching duties

Philadelphia, PA

Customer Representative Agent

Philadelphia, PA

Hegmann, Terry and Collier

Philadelphia, PA

Customer Representative Agent

Provide advice on how to achieve personal and company learning targets
Consistently strive for improved quality and results
Overcome student objections by giving personal solutions to manage time and progress
Offer call service in German and French
Excellent at multitasking
Enter accurate comments following conversations with our customers into our database
Respond to all questions directly or by relaying to our Global Customer Service by email and chat

present

New York, NY

Kiehl s Customer Representative

New York, NY

Emard and Sons

present

New York, NY

Kiehl s Customer Representative

present

Assist customers in finding substitutions for return merchandise and/or out of stock items by assisting them to find in other locations
Be aware of competitor’s products and activity, communicating relevant information to line manager
Provide good customer service and follow up
Provide professional skin/hair/body consultation
Monitor Icon products on a daily basis
Attend, engage and participate in all brand training, and implement afterwards
Demonstrates a sense of urgency in completing all necessary steps of customer transactions

Education Education

Bachelor’s Degree in Customer Focus

Loyola University Chicago

Bachelor’s Degree in Customer Focus

Skills Skills

Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
Strong interpersonal skills with ability to work in a close team environment
Good verbal and writing skills
Able to read maps
An excellent telephone manner
Reacts and thinks quickly and effectively in difficult situations
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Ability to speak and read any of the following languages
Key dimensions include: initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions

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Customer Representative Resume Examples & Samples

Deal with telephone and personal callers. Respond promptly, accurately and efficiently to enquiries from existing and prospective customers
Maintain an up to date knowledge of all products and services the company offers
Issue relevant literature, illustrations and application forms for to prospective and existing customers
Proactively follow up applications which are being processed in order to avoid delays in the offer being made and then in reaching Completion
Maintain filing and record keeping systems for each application
Produce regular and ad-hoc management information reports
Contact customers periodically regarding the services/products utilised to ensure suitability and encourage take-up of other related products
An excellent telephone manner
Customer service and computer literacy skills
Previous experience of working in a call centre environment
Have a minimum of English and Maths amongst your passes in GCSE's (or equivalent)

Kiehl s Customer Representative Resume Examples & Samples

Provide professional skin/hair/body consultation
Make appropriate, personalized product and sample recommendations
Achieve sales targets
Maintenance of brand’s image at the store
Provide good customer service and follow up

Premier Customer Representative Resume Examples & Samples

Order Management
Call Handling (inbound and outbound)
Complaints Handling
Handling of service and return requests as per defined processes
Reviewing current Customer Service processes and structures on cost and time effectiveness
Supporting other departments when needed
Providing close cooperation with Sales, Logistics, Supply Chain and Finance
Providing active sales support to the field sales team and Regional Operations Managers
Complete assigned projects
2 years’ experience in Customer support positions
ERP database knowledge preferable Oracle R12 order management
Excellent understanding of order management processes within a multinational
System knowledge on Windows and Mac applications
Skilled with Excel
Initiating and driving further efficiency improvements
Native French speaker with a fluent level of (business) English

Executive Customer Representative Resume Examples & Samples

Previous sales experience
Experience establishing new customer relationships
Understanding of Merck products and therapeutic areas
Consistent performer in most competency areas
Valid Driver's license

Customer Representative Resume Examples & Samples

Within Merial Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort
Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool
Execute needed follow-up which may include outbound calls, in accordance with Merial Standards
Accommodate special customer requests and rectify customer complaints, with good judgment and decision making skills while balancing the needs of Merial
Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures
Acquire and maintain understanding of processes, procedures, and the systems used for support
Document interaction information on each interaction, so the information can be shared throughout Merial
Strong interpersonal skills with ability to work in a close team environment
Must be able to work within a number of software applications including Microsoft, call center, and custom programs
Key dimensions include: initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions
Veterinary or Animal Health knowledge a plus

Enterprise Customer Representative Resume Examples & Samples

Performs customer service duties that are usually complex, following standard procedures and guidelines
Use expertise to deal with somewhat difficult problems. Escalate issues as needed
Work customarily and regularly involves the adherence to standard practices and guidelines
Receive and diagnose customer inquiries that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website trouble shooting and navigation
Ability to reach resolution while maintaining excellent rapport with customers is critical to the success of the position
Flexibility needed to perform customer facing activities including phone, chat and email
Other necessary characteristics include adaptability to a rapidly changing work environment and flexibility to work different shifts including early mornings and late evenings
Must possess at least 2 years of customer service experience in a technology environment
The ability to understand complex technical solutions is vital

Customer Representative Resume Examples & Samples

Prior experience working in a scientific field or healthcare environment
Prior experience developing new business opportunities with existing customers
Experience establishing new customer relationships, understanding of Merck products and therapeutic areas

Branch Customer Representative Resume Examples & Samples

Minimum of one year’s proven customer service and/or sales experience or equivalent, including cash handling experience
Minimum of high school diploma or equivalent experience
Demonstrated interpersonal, communication and analytical skills
Positive customer service attributes

Printing Customer Representative Resume Examples & Samples

Meets with clients, engineers and specifies printing jobs for production
Works with commercial printers for buy-outs
Writes job specifications for bids, bids jobs and works with University Purchasing Department, following all state and University purchasing procedures
Writes up orders, calculates paper usage and buys paper necessary for jobs from outside vendors
Follows jobs through production to check on quality and turn-around to fill clients needs
Advises and consults with production staff and management on job specific technical and production methods and assumes management responsibilities on client need/production decisions involving large dollar risks
Assists and advises in estimating and billing, works with management in establishing Printing Service goals by defining client’s needs and overseeing all aspects of the printing processes
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

Customer Representative Resume Examples & Samples

Collaborate with customers through solid relationship management skills and leverage customer insights to provide comprehensive solutions to previously unmet and evolving healthcare needs with a focus on population health management
Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience
Create a compelling and logical rationale for the value of Merck Vaccines (clinical) and Commercial Offers in support of patient health & wellness
Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Merck vaccines and commercial offers, and collaborate with customers on a customized strategy

International Customer Representative Resume Examples & Samples

Verification of yard checks
Verification of In/out reports
Monitor customer pools for inactive containers and provide a daily report of all active
Containers at local pools
Notify Road Service or Maintenance of mechanical issues that need to be addressed
Follow up on service requests to ensure equipment gets repaired in a timely manner
Tcall loads to border area yards based on the customer and border crossing agent
Dispatch southbound loads to previously designated carriers and enter unloaded calls (close out loads)
Monitor Carrier View screen for inbound loads needing to be tcalled to yard
Maintain constant communication with carriers to expedite the crossing of freight into and out of Mexico
Proficient in Microsoft products
At least one year of work experience in the transportation industry

Continuity Customer Representative Resume Examples & Samples

Perform periodic inspections of locations to validate operational status
Interact with established and new customers to capture and validate mission requirements
Document survey data, develop continuity information kits, and provide recommendations for implementation and delivery
Development of concept of operations for Customers
Provide periodic continuity information kit training and other briefings
Provide exercise support by observing procedures and providing assistance when required
Interact with Subject Matter Experts (Power, Fuels, CAD, SatCom, Sec Comms, and Telecom) internal to Continuity Programs and with external Subject Matter Experts to ensure customer requirements are available at locations
Draft and update the following documents for government review: Inter-Service Support Agreement, funding memorandums, and other agreements in support of the mission
Draft briefings and talking points for meetings with interagency participants, critical infrastructure protection, mission assurance, defense support to civil authorities and other mission spaces associated with continuity
Obtain photos, facility layouts, building floor plans, applicable drawings associated with the locations for incorporation into continuity support kits
May be required to work beyond typical work times to include: On-Call, Recall and/or Standby
Additional specialized skill sets deemed a benefit to the government: i.e. policy and strategy formulation, asset management, communications, operations, etc, will be seen as beneficial, additive, but not a requirement
The Continuity Customer Representatives are key personnel
Requires travel (in the range of 25 - 50%) within the Continental United States

Graduate German Customer Representative Resume Examples & Samples

Acts as a first point of contact for regular, on- going customer accounts on daily operational matters
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
First level university degree or equivalent experience
Native German language
Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers
Mastery in English and German
Basic problem-solving and analytical skills
Basic knowledge of the end-to-end process of sales operations
Basic knowledge of local legal compliance issues
Ability to structure and apply basic organizational skills to manage daily operational issues

Customer Representative Agent Resume Examples & Samples

Offer call service in French, English and Arabic
Motivate and guide our students through our online school
Present the different school features and options in order to provide a customized service
Overcome student objections by giving personal solutions to manage time and progress
Meet the operations requirements of quality and productivity of customer support services
Follow the processes and procedures in place
Enter accurate comments following conversations with our customers into our database

Customer Representative Resume Examples & Samples

Self-starter who is comfortable working in a new and potentially ambiguous environment with a positive attitude toward flexibility and segment
Ability to communicate with courage and candor with all levels of the organization as we evolve our engagement model for this customer change
Satisfaction in building long-term account relationships and providing customer value over a continuum of time in order to deliver business results
Self-awareness and a positive attitude toward learning from both successes and failures. Demonstrates emotional intelligence and persistence in the face of adversity
Customer-centric approach with sensitivity toward the larger customer relationship with Merck
Peer leader and organizational champion within our One Merck Approach
Visionary problem-solver with a “what can be” way of approaching the business
Ability to effectively prioritize business opportunities and resources

Professional Customer Representative Resume Examples & Samples

Responsible for closing direct sales of products and/or services in order to meet individual/team targets and the organization's business objectives
Effectively builds rapport with customers by probing for needs and recommending appropriate solutions
1-5 years of experience in Sales Field
Pharmacy , Medicine, Veterinary, or Dentistry Graduate
Preferably resident in Portsaid
Very good in Computer skills

Customer Representative Resume Examples & Samples

Receives approx. 150-200 inbound calls from technicians and customers in the field
Handles all calls with “one call” resolution with minimal transfers to resolve technician or customer request
Performs normal job progression for technicians (Enroute, Onsite, Clear and Billing) when mobility software is non-functional
Assigns next job to service technicians when applicable
Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
Installation Confirmation Call handling from calls routed from West IVR
Provides quality service to increase customer satisfaction
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
MASterMind Testing Procedures when applicable software is non-functioning
Coordinates with Productivity Specialist with customer scheduling related issues
Schedule a technician for customer when necessary when over the phone troubleshooting cannot be resolved
High School or equivalent degree required, college degree preferred
Minimum of (1) year of Customer Service experience required
Able to type at least25 wpm
Comprehends and learns department practices, rules and regulations
Speaks clearly and concisely
Effectively communicates with a diverse population
Reacts and thinks quickly and effectively in difficult situations
Follows written and oral instructions/direction
Ability to locate informational resources as needed
Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
Able to read maps
Multi-tasking in various situations
Ability to adapt to change as business needs require

Kiehl s Customer Representative Cluj Resume Examples & Samples

Greets customers promptly and initiates conversation to identify needs
Ensures all customers receive the highest level of service
Handles customer feedback and communicates relevant information to Store Management
Demonstrates a sense of urgency in completing all necessary steps of customer transactions
Connects with customers by asking open-ended questions to assess customer needs and make relevant and personalized product suggestions
Creates long-term relationships with customers and nurtures repeat business
Exhibits updated product/ingredient knowledge and application
Achieves or exceeds Store Sales Plan
Track personal productivity and be aware of own performance to goals
Ensures proper cleanliness and hygiene of all work areas at all times
Partners with Store Management to ensure all Visuals and Merchandising are current and arranged for maximum customer appeal
Responsible for assisting with inventory counts as necessary

Customer Representative Resume Examples & Samples

Self-starter who is comfortable working in a new and potentially ambiguous environment with a positive attitude toward flexibility and the pharmacy segment
Ability to strategically lead a customer and account by moving them along a continuum of immunization
Flexibility and skills necessary to manage and lead business to business strategic discussions, and execute tactical pull thru based on customer type and position within the customers organization
Satisfaction in establishing long-term account engagements and demonstrating customer value over a continuum of time in order to deliver business results
Ability to deliver a customer-centric and enterprise wide approach in alignment with the larger customer engagement with Merck
Ability to effectively identify and prioritize business opportunities and resources
Thirst for knowledge to understand macro-environment and healthcare trends impacting pharmacy segment’s ability to deliver healthcare
Leadership aptitude with Merck counterparts, to promote better understanding of retail pharmacy environment/opportunities to help meet customer/business goals
Ability to communicate with courage and candor with all levels of the organization as the engagement model for this customer change evolves

Specialized Customer Representative Resume Examples & Samples

Assisting clients at an ABM
Educating and promoting Scotiabank products
Partnering with the clients as they transact, troubleshoot and explore issues and solutions
Strong PC skills, including proficiency operating tablets
Strong desire to learn about technological advancements in the area of mobile and digital technology, knows how to leverage information and individuals to meet customer needs

Customer Representative Resume Examples & Samples

Perform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources
Provide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits
Accurately and efficiently analyze, process and handle gas related emergency situations within company procedures, state and federal regulations
Analyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge
May perform dispatching duties
Use comprehensive knowledge of other departments to perform district-related functions, when applicable
Multi-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel
Interpret, follow and apply all Tariffs, company rules/policies, standard practices
May provide training and share knowledge with department employees as required
Moderate to heavy use of multiple computer systems/applications simultaneously and accurately
Complete assigned duties accurately and efficiently while adhering to production and quality standards
Consistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management

Professional Customer Representative Resume Examples & Samples

2-4 years of experience in Sales Field
Pharmacy or Science Graduate
Zagazig Resident

Professional Customer Representative Resume Examples & Samples

0-2 years of experience in Sales Field
Preferably resident in Suez
Pharmacy , Science Graduate

Professional Customer Representative Nasr City Resume Examples & Samples

Responds to customer questions
Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and
2-3 years of experience in Sales Field

Senior Customer Representative Resume Examples & Samples

Championing a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Contributing to the overall Net Promoter System by identifying opportunities to enhance the customer experience by
Thorough knowledge of Branch routines and operating procedures
Thorough knowledge of transactional services and related policies and procedures
Thorough knowledge of cash, custody and security processes and procedures
Thorough knowledge of branch systems
Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, Know Your Customer, FCAC, CDIC and Occupational Health & Safety
Working knowledge of the Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct)
Working knowledge of financial products and services

Kiehl s Customer Representative Resume Examples & Samples

Do some traffic stopping in order to attract customers
Welcome customers on the Kiehl’s counter
Present the brand, its heritage and expertise
Provide skin consultation and advice according to the Kiehl’s “circle of service”
Register new customers in our CRM Database
Offer a positive customer experience in order to loyalize our customers
Generate sales to achieve sales target
Maintain the counter merchandising
Student/young graduate from a business school/hospitality school
Native Arabic speaker
Knowledge of Middle-East Markets
First experience in service industry (hospitality or sales)
Extrovert, having pleasure to interact with others
Team Spirit
Interest in cosmetics

Senior Customer Representative Resume Examples & Samples

Demonstrating the Service Basics* during and after customer interactions
Provide consistently excellent customer experiences and demonstrate ‘Our Service Promise’ by being the best at the basics: Friendly, Willing to Assist, Efficient and Professional
Ensuring customer experiences are consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating in accordance with Pathways to Resolution as appropriate
Ensuring service counters, workstations and surrounding areas are organized and present a professional image according to Bank and Branch Care requirements
Provide support to Management (Branch Manager/Assistant Manager/Customer Experience Lead) by
Providing transaction authorizations and reviews
Complete tasks requiring an appointed officer
Monitoring and taking appropriate action on deficiencies with Branch premises, systems, equipment and supplies, including ensuring ABMs are serviced and stocked
Assist with branch imaging and merchandising, as required
Experience in a supervisory role

Customer Representative Resume Examples & Samples

Organising all export shipping process
Being in a communication with shipping lines for getting good rates and organising precarriage
Making all necessary arrangements with DB Schenker Offices
Responding all questions which comes from acquired customers in timely manner
Working in a coordination with Sales Team and supports them for new & existing customers

Customer Representative Resume Examples & Samples

Offer call service in Italian
Follow up on a monthly basis on our student progress via phone and emails. - Provide advice on how to achieve personal and company learning targets
Respond to all questions directly or by relaying to our Global Customer Service by email and chat
Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products

Professional Customer Representative Monofya & Gharbya Resume Examples & Samples

Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline
Satisfaction by following established processes and procedures
Resident in Monofya or Gharbya
Results oriented with ability to meet deadlines and handle challenging assignments
Self-motivated and energetic with drive to excel

Professional Customer Representative Giza Resume Examples & Samples

Responsible for sales calls directly from/to prospective and/or existing customers
1-2 years of experience in Sales Field
Resident in Giza
Very Good command of English language

Spanish Speaking Customer Representative Resume Examples & Samples

Responsible for delivery of assigned module/ components /phases of a project
Responsible for people Management, including goal setting and providing performance feedback
Responsible for Status reporting
Responsible for guiding the development team
Responsible for Knowledge transfer and arriving at SLAs for steady state
Technical problem solving skills

Customer Representative Resume Examples & Samples

Delivering the desired customer experience by consistently applying the Service Standards during all customer interactions
Projecting a professional image at all times by ensuring counters, work stations and surrounding areas are maintained and organized
Demonstrating respect and knowledge in every customer interaction
Developing a clear understanding of the Branch’s financial and non-financial goals
Promoting the Bank’s products/services
Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
Adhering to cash, custody and security procedures and policies at all times
Strong PC and keyboarding skills
Working knowledge of Service Excellence Activities (how to achieve/successfully complete a Service Excellence Activity)
Working knowledge of Regulatory compliance related to Privacy, Anti-Money Laundering (AML) Anti-Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Financial Consumer Agency of Canada (FCAC), Canada Deposit Insurance Corporation (CDIC) and Occupational Health & Safety (OHS) as well as SSI guidelines/processes
Working knowledge of Branch routines and operating procedures, as applicable
Working knowledge of cash, custody and security processes and procedures

Senior Customer Representative Resume Examples & Samples

Increase customer satisfaction and loyalty through service excellence by
Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate
Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate
Strengthen and retain profitable customer relationships through sales support by
Identifying/anticipating and responding to customers’ needs by introducing/referring all sales opportunities to the appropriate sales officer on the spot and/or through Sales Builder
Recognizing/identifying opportunities to promote customer convenience alternatives to Retail and Small Business customers
Adhering to position authorities and bank policies
Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC) , Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy and Occupational Health & Safety (OHS) requirements, processes and guidelines as well as SSI guidelines/processes
Immediately reporting/escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or the Manager Customer Service, Branch Manager, Chief Compliance Officers and/or applicable Shared Services department, as appropriate
Working knowledge of Branch systems (e.g. Free Forms Teller (FFT), Branch IntraLink, Sales Builder, HR Passport, and My Learning Centre) transactional services and associated procedures

Customer Representative Resume Examples & Samples

1-2 years of experience in Pharmaceutical Sales Field
Pharmacy
Competent presentation skills

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